Zipline
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Head of Communications, Africa
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline is looking for a Head of Communications for Africa — a strategic leader who can set and drive an ambitious communications vision while also rolling up their sleeves to execute in a fast-paced, high-growth, resource-constrained environment.
You will serve as a critical member of the Africa leadership team and a thought partner to senior executives. This role spans in-country marketing, external communications, internal communications, and executive communications, and requires someone who thrives as both a big-picture strategist and a hands-on operator. You will own Zipline’s narrative in Africa, strengthen our brand across markets, and help champion the impact Zipline creates for governments, partners, and communities.
You understand what it takes to build trust with leaders, influence stakeholders, and guide decision-making during moments of opportunity and uncertainty.
This role is open within Africa, preferably in one of the markets we have a presence in (Ghana, Nigeria, Cote d'Ivoire, Rwanda, Kenya), with frequent travel across the region.
What You’ll Do
External Communications & PR
- Own Zipline Africa’s external communications strategy across all markets.
- Lead media relations, crisis communications, thought leadership, and proactive storytelling.
- Build and maintain relationships with journalists, industry groups, partners, and government stakeholders.
- Develop compelling narratives that communicate Zipline’s impact, innovation, and mission.
- Oversee press releases, media briefings, speaking engagements, conferences, and signature events.
Internal Communications
- Drive internal communications for Africa, ensuring clarity, alignment, and visibility for key initiatives.
- Partner with Africa leadership to craft messages for All Hands, org-wide updates, and internal moments that build culture.
- Ensure communication systems scale across countries and teams.
Executive Communications
- Prepare senior executives (including regional leadership) for key speeches, media opportunities, and strategic conversations.
- Develop messaging, presentations, briefing materials, and talking points.
- Ensure leaders communicate with clarity, alignment to global priorities, and cultural sensitivity across markets.
Leadership & Cross-Functional Partnership
- Serve as a trusted advisor to the Africa leadership team.
- Partner closely with global communications while tailoring strategy to Africa’s unique context.
- Influence decision-making, challenge assumptions, and articulate the communications implications of business choices.
- Build and manage agency relationships (PR, digital, creative) and leverage them efficiently in a resource-constrained environment.
- Build and lead a small yet mighty in-house team
What You’ll Bring
Must-Have Experience
- 8 years of relevant professional experience and at least 2-3 years building/managing a team/function
- Significant leadership experience in communications, PR, crisis management, or strategic communications.
- Success working in high-growth, high-complexity environments and thriving with limited resources.
- Demonstrated ability to operate as both a strategic leader and hands-on executor.
- Experience navigating and communicating across multiple African markets.
- Strong judgment, narrative development skills, and the ability to influence senior stakeholders.
- Ability to craft clear, compelling written and verbal communications for diverse audiences.
- Experience managing agencies and coordinating cross-functional partners.
- Professional polish and strong stakeholder presence.
What Else You Need to Know
Ready to apply?
Apply to Zipline
Bilingual Recruiting Partner, Côte d'Ivoire (French & English)
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
We are dedicated to building the strongest team in the world. We are looking for someone who enjoys partnering with hiring managers to develop thoughtful approaches to recruiting talent across Africa. Our ideal candidate is passionate about not only building a strong team, but also a team that exhibits and leads with our core values.
This job is not easy - nothing is a plug and play model. Each role is slightly different - we hire for new teams in new markets with dynamic timelines and hiring plans that haven’t been tested before. You will be the person not only to identify and recruit talent, but also the person that gives pushback to hiring teams on timelines, compensation frameworks, level of hire, and team structure. This role requires someone that has excellent project management, stakeholder management, and a knack for leading with authenticity.
Is this the kind of challenge you are looking for? Read on.
What You'll Do
- Partner with the business in Côte d'Ivoire and across Africa to recruit and close the best talent out there who share our mission
- Serve as a thought partner for our hiring managers to help them understand key information around talent pool, advertising strategy, interview plan, and more for new and recurring openings
- Monitor important data insights across the entire recruiting funnel, from sourcing to close, and continuously adjust based on insights
- Build and improve upon existing processes to ensure our recruiting processes are effective and efficient
- Strategically plan and own a pipeline of diverse, exceptionally qualified candidates and ensure a first-class experience throughout the entire process
- Help to ensure that Zipline is prioritizing diversity in all of our hiring efforts across the company
- Creatively leverage various platforms to source and engage extraordinary talent
- Have fun and feel energized by having a helping hand in growing Zipline and building a legendary company!
What You'll Bring
- 5+ years of high-volume, full lifecycle recruiting experience
- Bonus: Experience with software recruiting
- Proven track record of sourcing and closing exceptional operational and/or technical talent
- Strong organizational skills & ability to multitask and adapt to fast-paced startup environment
- Passion for building diverse teams & pipelines
- Creative problem-solver, going the extra mile to close the top talent and passionate about cultivating the most enjoyable candidate experience
- Willingness to invest in your own growth and become a true partner to our hiring teams
- Excellent project management and stakeholder management skills
- Expertise in tracking recruiting metrics to create data-driven strategies
- Excellent leadership, communication, and management skills
- Fluency in written and spoken English
- Fluency in written and spoken French
- Bonus: Experience with Greenhouse, GEM, & Excel
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
The Operations Excellence Manager plays a critical role in enhancing the efficiency, quality, and safety of Zipline’s operations. In this role, you will build and scale the quality, safety, and operational governance systems that enable country teams to run high-performing, compliant operations with strong local ownership. You’ll evolve the tools, standards, documentation, and training that drive consistent performance across operational sites, strengthen audit and incident management processes, and lead continuous improvement initiatives across the network. This role requires strong systems thinking and a scalability mindset. Reporting to the Country Head of Product, you’ll work closely with Nest Leads, Compliance Officers, Zipline Academy, and Engineering and Regulatory teams to raise operational standards while empowering country teams to execute locally.
What You’ll Do
Quality & Safety Governance Systems
- Design, maintain, and evolve Zipline’s global quality, safety, and compliance systems, including playbooks, manuals, and tools, to ensure consistent, compliant, and high-performing operations.
- Partner with internal stakeholders to establish and maintain governance structures, documentation standards, and oversight tools that enable nests to own execution.
- Define and track country-level quality and safety objectives, KPIs, and performance metrics in collaboration with leadership, driving accountability and data-driven improvement.
- Develop and oversee audit frameworks and tools that enable nests to self-assess compliance, while leading or supporting regulatory, safety, and customer audits, incident investigations, and root cause analyses.
- Collaborate closely with nest compliance teams to ensure consistent execution of global and regional standards.
Continuous Improvement, Scalability & Documentation
- Partner with Country Heads of Product and Nest Leads to refine SOPs, technical documentation, and workflows for greater efficiency and scalability.
- Work with the Excellence & Insights team to design metrics, dashboards, and oversight tools that enable Zipline to monitor and improve quality at scale.
- Identify opportunities to automate, standardize, or streamline processes so that quality improves as the business grows, without requiring more manual oversight.
Training & Capability Enablement
- Partner with Zipline Academy to develop and deliver scalable training programs on safety, and quality compliance best practices that ensures ownership at the nest level.
- Drive adoption of new standards, processes, and tools through effective change management and coaching.
- Ensure knowledge transfer, documentation, and tools are designed for replicability across new sites and markets.
What You’ll Bring
- 4+ years of experience in operations excellence, quality, or safety systems within a regulated industry (aviation, logistics, healthcare, or manufacturing).
- Experience leading continuous improvement or operational excellence programs.
- Proven ability to design systems, tools, or processes that improve quality and safety.
- Strong project management, communication, and stakeholder engagement skills.
- Highly proactive in identifying potential risks or gaps before they escalate, and confident in flagging them to leadership with actionable solutions.
- Mission-driven, adaptable, and energized by solving complex operational challenges.
- Certifications in Lean Six Sigma, Operational Excellence, or ISO standards are a plus.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Ready to apply?
Apply to Zipline