At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

Your Impact

As a senior contributor in the APX SRE organization, you are passionate about delivering solutions to the real-time problems our mission-critical cloud native services encounter—and you’re relentless about the high quality, reliability, and security our customers demand. You will work closely not only with the APX SRE organization, but your technical deliverables will reach the entire engineering organization to enable product teams to continuously deliver features on the vanguard of innovation.

In this role, you’ll have a meaningful impact in Identity and Security, helping teams build and operate systems that protect user identity, strengthen authentication/authorization flows, and meet compliance expectations. You’ll partner closely with engineering, security, and identity stakeholders to raise the bar on secure-by-default reliability practices across the organization.

Location: Remote—anywhere in Canada

What You’ll Do

• Build robust, easy-to-use foundational platforms and tools that enable engineering teams to provision services rapidly, consistently, securely, and with high test confidence.
• Exemplify cloud-native site reliability best practices with a strong emphasis on testability, automation, and resilience in distributed systems.
• Design and implement test strategies and frameworks that validate reliability, performance, and security requirements (e.g., integration, end-to-end, chaos/resiliency, and regression suites).
• Write code that is performant, maintainable, clear, and concise.
• Employ strong problem-solving skills, with the ability to debug problems in cloud-native distributed systems using logs, metrics, traces, and automated diagnostics.
• Contribute to platform features and tooling by designing clear, well-tested APIs in Go or Python.
• Partner with Identity and Security teams to support and strengthen user identity lifecycle and access controls, authentication and authorization patterns, Okta integrations (e.g., SSO, OIDC/SAML flows, group/role mapping, policy enforcement), and compliance-aligned controls and security best practices.
• Help ensure systems meet operational and regulatory expectations through secure engineering practices (least privilege, secrets management, auditability, change control, and secure SDLC).
• Author design docs, test plans, threat-aware test cases, and usage guides to promote self-service.
• Take calculated risks, champion new ideas, and cultivate your craft.

What You Bring

• 6+ years of applicable software engineering or SRE experience
• 3+ years experience managing cloud platforms such as Azure, AWS, or similar.
• Experience operating in Kubernetes platforms like AKS, EKS, or similar.
• Experience using managed languages such as Python, Go, C#, Java, or similar with demonstrable API and unit/integration testing experience.
• Experience utilizing CI/CD platforms to automate provisioning infrastructure, software builds, releases, and automated test pipelines.
• Experience using observability tools such as APM, logging, and metrics to assist with debugging issues and reliability improvements.
• Experience designing tooling to simplify the operational management of SaaS/PaaS systems, including test automation and validation tooling.
• Familiarity with building flexible and testable Infrastructure as Code modules.
• Experience or strong working knowledge of identity and access management (IAM) concepts and secure authentication/authorization patterns.
• Experience integrating with or supporting Okta (or similar IdP) and identity standards like OIDC/SAML is a strong asset.
• Empathy to support the needs of software engineers.
• Ability to obtain RCMP Enhanced Reliability Status and Secret clearance.

About the Role

Enavate is a US-based IT company and a Microsoft Gold Partner, known for delivering tailored business solutions that help SMB organizations transform their operations. As we continue to expand our client engagements, we are looking for an experienced Senior Microsoft Dynamics 365 CE Functional Consultant to join us as a contractor based in the United States.

This role will start as a part-time engagement with the potential to expand to full-time depending on project needs and performance.

In this role, you will work closely with our delivery teams and clients to design, implement, and optimize Dynamics 365 Customer Engagement solutions, particularly within Dynamics 365 Sales, Field Service, Customer Service, and Customer Insights – Journeys, alongside the Microsoft Power Platform.

You will act as a trusted advisor to clients, helping translate business needs into effective solutions while ensuring successful implementation and adoption.

Report to: CE & PP Practice Leader
POD: Client Delivery
Location: United States (remote), Canada (remote)
Travel: up to 25% (U.S.)
Type: Contract (Part-Time to start)

Your Impact and Key Responsibilities:

Client Advisory & Solution Design

• Work closely with client stakeholders to understand business needs and translate them into effective Dynamics 365 solutions.
• Provide guidance on best practices for Dynamics 365 CE and Power Platform 
• Support solution design and ensure alignment with client business objectives.

Implementation & Delivery

• Implement and configure Dynamics 365 Sales, Field Service, Customer Service, and Customer Insights – Journeys 
• Design and implement Power Platform solutions, including Power Apps and Power Automate, to automate and streamline business processes.
• Design and support integrations between Dynamics 365 and other enterprise systems.
• Participate in requirements gathering, configuration, testing, deployment, and post-go-live support.
• Troubleshoot and resolve functional or technical issues related to Dynamics 365 and Power Platform solutions.

Collaboration & Practice Support

• Collaborate with solution architects, developers, and project managers to deliver successful client outcomes.
• Contribute to solution documentation and knowledge sharing within the delivery team.
• Support pre-sales activities when needed, such as solution discussions, demonstrations, or providing input into proposals.

What It Takes to Be Successful:

Professional Experience

• Strong experience implementing Microsoft Dynamics 365 Sales and Field Service.
• Hands-on experience with Dynamics 365 Customer Insights – Journeys and Customer Service.
• Experience building solutions with Power Apps and Power Automate.
• Experience implementing Power Pages and/or Copilot Agents is a plus.
• Strong understanding of CRM processes, automation, and customer engagement solutions.
• Experience with data migration, integrations, and system configuration within the Dynamics ecosystem.
• Ability to work independently in a client-facing consulting role.
• Strong problem-solving and analytical skills.

Communication & Collaboration

• Excellent communication and stakeholder engagement skills.
• Ability to work effectively with distributed teams and international colleagues.
• Comfortable interacting directly with business stakeholders and technical teams.

Certifications & Education

• Microsoft certifications related to Dynamics 365 or Power Platform are highly desirable.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

Nice to Have

• Experience with Dynamics 365 Customer Service.
• Experience with Power BI or Dynamics 365 Business Central 
• Experience with Copilot or AI capabilities within the Microsoft ecosystem.
• Experience with D365 on-premise to online migrations.
• Previous involvement in pre-sales or solutioning activities.
• Active U.S. security clearance (or ability to obtain one) is a strong plus.

About the Role

The Business Central Consultant will play a key role in delivering high-quality implementations and driving client success across Enavate’s Microsoft Dynamics 365 Business Central (BC) projects. This hands-on role is responsible for leading solution design, configuration, and client engagement from discovery through deployment — ensuring projects deliver measurable business outcomes. The ideal candidate combines deep product expertise with strong business process knowledge across manufacturing, distribution, and professional services industries and within Financial module.

Reports to: BC Practice Leader
Travel: Up to 25% within the United States.
Location: This role is available in multiple locations. Depending on your location, different work environments are supported: Hybrid in Tampa, FL and Fargo, ND, or Remote across the rest of the U.S. and Canada.

Target Start Date: July 2026

What Your Day Will Look Like:

• Solution Delivery: Lead end-to-end delivery of Microsoft Dynamics 365 Business Central implementations, from requirements gathering to post-go-live support.
• Functional Design: Translate business needs into functional solutions that leverage BC’s core capabilities with minimal customization.
• Client Engagement: Facilitate discovery sessions, workshops, and user training to ensure successful adoption and high client satisfaction.
• Cross-Functional Collaboration: Work closely with technical, development, and project management teams to deliver seamless, high-quality solutions.
• Continuous Improvement: Contribute to the evolution of Enavate’s delivery methodology and industry-specific solution templates.

Here's What It Takes to Be Successful in This Role:

Bonus Points:

• Microsoft Dynamics GP: Additional expertise or experience in Microsoft Dynamics GP is a significant bonus, enhancing our capabilities in the upcoming projects.
• Industry Certifications: Relevant certifications in Dynamics 365 Business Central or related Microsoft technologies is a plus.
• Relevant Education: A Bachelor's degree in Business Administration, Information Technology, or a related field is considered a plus.

Important: All North American new hires are onboarded in person at our Tampa office. Onboarding typically lasts up to 3 days, depending on the role, and provides a dedicated opportunity to connect with your leader, teammates, and our company culture. 

Please note: At this time, we are only able to consider candidates who are U.S. or Canadian citizens or permanent residents.

About the Role

The Business Central Consultant will play a key role in delivering high-quality implementations and driving client success across Enavate’s Microsoft Dynamics 365 Business Central (BC) projects. This hands-on role is responsible for leading solution design, configuration, and client engagement from discovery through deployment — ensuring projects deliver measurable business outcomes. The ideal candidate combines deep product expertise with strong business process knowledge across manufacturing, distribution, and professional services industries and within Financial module.

Reports to: BC Practice Leader
Travel: Up to 25% within the United States.
Location: This role is available in multiple locations. Depending on your location, different work environments are supported: Hybrid in Tampa, FL and Fargo, ND, or Remote across the rest of the U.S. and Canada.

Target Start Date: July 2026

What Your Day Will Look Like:

• Solution Delivery: Lead end-to-end delivery of Microsoft Dynamics 365 Business Central implementations, from requirements gathering to post-go-live support.
• Functional Design: Translate business needs into functional solutions that leverage BC’s core capabilities with minimal customization.
• Client Engagement: Facilitate discovery sessions, workshops, and user training to ensure successful adoption and high client satisfaction.
• Cross-Functional Collaboration: Work closely with technical, development, and project management teams to deliver seamless, high-quality solutions.
• Continuous Improvement: Contribute to the evolution of Enavate’s delivery methodology and industry-specific solution templates.

Here's What It Takes to Be Successful in This Role:

Bonus Points:

• Microsoft Dynamics GP: Additional expertise or experience in Microsoft Dynamics GP is a significant bonus, enhancing our capabilities in the upcoming projects.
• Industry Certifications: Relevant certifications in Dynamics 365 Business Central or related Microsoft technologies is a plus.
• Relevant Education: A Bachelor's degree in Business Administration, Information Technology, or a related field is considered a plus.

Important: All North American new hires are onboarded in person at our Tampa office. Onboarding typically lasts up to 3 days, depending on the role, and provides a dedicated opportunity to connect with your leader, teammates, and our company culture. 

Please note: At this time, we are only able to consider candidates who are U.S. or Canadian citizens or permanent residents.

This is Engineering at Lattice

Lattice’s Engineering team is continuously working to better both our product and our craft. We use a modern, cutting-edge tech stack and love experimenting with new technologies. We strive for maintainable, robust, and performant code. We’re highly collaborative and continuously iterative and work closely with designers and product managers. We prioritize not only great technical architecture but also an amazing product experience.

As a Data Platform Engineer, you will play a pivotal role in designing and maturing Lattice’s centralized data platform — starting with a modern data lakehouse built on AWS. This is an opportunity to be a founding member of a new team, build the backbone of our data ecosystem, and directly influence the intelligence and interconnectedness of our products.

You will architect and implement foundational data infrastructure that enables scalable storage, reliable data processing, and secure access across the organization. In addition to building the lakehouse itself, you will design and maintain a set of reusable connection and query utilities that empower internal stakeholders to interact with the platform efficiently and safely.

What You Will Do

• Standardize Lattice’s data infrastructure and practices through establishing a simple, cohesive, and reliable platform that seamlessly integrates internal and partner data
• Design, develop, and deploy scalable data pipelines that can ingest, process, and serve data across multiple teams for batch and streaming workloads.
• Make data effortlessly accessible – abstract infrastructure complexity through reusable SDKs, libraries, and tooling
• Shape data governance practices ensuring access to data is secure, compliant, and high-quality. 
• Partner with Engineering, Product, and business leaders to identify data needs and implement solutions that align with strategic objectives.

What You Will Bring to the Table

• 2+ years of experience in software, data, or analytics engineering with exposure to a centralized “data platform” or large-scale data infrastructure project.
• Fluency in SQL and a general purpose programming language; Python or TypeScript preferred
• Familiarity with a data warehouse/lakehouse platform e.g. Snowflake, Redshift, BigQuery, Databricks
• Familiarity with AWS services or their equivalents e.g. IAM, Glue, Lambda, Athena, Redshift, Kinesis, EKS
• Nice to have: Hands-on experience with data processing frameworks like dbt, Spark, Kafka Streams, or Flink
• Willingness to learn and curiosity into how trustworthy, insightful data can unlock value for our users

Location Requirement:
This role is open to candidates located in British Columbia or Ontario, Canada. At this time, we are only able to hire employees residing in these provinces.

The estimated annual cash salary for this role is CAD $90,000 - CAD $120,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Life, AD&D, and Disability Insurance; Natural Disaster Support Program; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Working Remotely Stipend; One time WFH Office Set-Up Stipend; Retirement Plan; Financial Planning; and Learning & Development Budget.

Note on Pay Transparency:
Lattice provides an estimate of the compensation for roles that may be hired as required by regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

Lattice welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

#LI-Remote

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

We're looking for a Manager, Software Developer to join our team. Our managers take on a player/coach role, balancing technical leadership, execution, and people management. The primary responsibility of Developer Managers is to build and develop strong teams while ensuring high-impact results. We empower engineers to take ownership of problems and support them with mentorship, guidance, and business context.

As a Manager, Software Developer, you will:

• Drive team impact by fostering high technical productivity and reliability.
• Cultivate a healthy, results-driven, and collaborative team culture.
• Represent the team in engineering-wide planning, initiatives, and processes.
• Partner with Product Managers and Designers to shape our technical roadmap and solve problems that improve the patient and doctor experience.
• Set and communicate clear team objectives that align with Counterpart's company goals and roadmap.
• Lead hiring, development, and retention efforts to build a high-performing team.

You should get in touch if:

• You have technical leadership experience managing teams of 3+ engineers. 
• You have a strong background in system design and proficiency in general-purpose programming languages such as Python, Ruby, Go, or Java.
• You have a track record of leading development projects while creating opportunities for others to grow into leadership roles.
• You have experience in fast-paced environments, making quick, strategic decisions under competing constraints.
• You have a proven ability to successfully deliver complex web applications and services.
• You are adaptable and able to work across various technical systems and concerns.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by offering comprehensive group medical coverage that include coverage for hospitalization, outpatient care, optical services, and dental benefits.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous annual leave policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: We are committed to developing our talent professionally. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Flexibility to work from home, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

About the Role

Our Product Pricing & Monetization team sits at the intersection of product and commercial strategy, responsible for holistic pricing and packaging across Gusto's full product suite.

We're looking for a Senior Pricing and Monetization Manager to focus across our platform. portfolio including Gusto Payroll, Gusto Time management and HR, and our suite of embedded financial services for employers and employees. You'll collaborate closely with product, sales, marketing, data, engineering, and finance, with work that is visible to Gusto leadership.

What You'll Do

• Work in partnership across Product, Finance, Marketing, and Go-to-Market to review and recommend monetization and pricing strategies for new product launches and our existing portfolio.
• Be a world-class operator, owning and delivering on cross-functional projects and commercial go-to-market initiatives. In an AI-native environment, strategy, ownership, and execution goes broad. You will be asked to learn, adapt and grow your range of expertise.
• Help shift from a commercial strategy and operations function, to an AI-powered builder program. You’ll ship MVPs, Proof of Concepts, and pilots right into market.
• Decide, Build, and Monitor the key Pricing and Monetization KPIs across our product and go-to-market portfolio.
• Be the pricing and monetization expert and go-to-partner for Monetization and Commercial strategy.
• Work closely with key stakeholders such as: Product, Product Marketing, Sales, Data Science, and Finance. Products will have direct executive line-of-sight and direct impact to our product and business.

What We're Looking For

• Background in fintech, business banking, retirement, E-commerce, payroll, or HR back office SaaS
• Background in B2B / B2C Saas in Payroll, HR, Fintech, ECommerce or related field.
• An AI-native operator who can go from strategy to execution quickly, building Agents instead of processes. You’ll be an expert in Claude.ai, Claude Code, and Cursor.
• A strong analytical mindset with strong attention to detail and creative problem-solving ability. Able to use AI tools to conduct end-to-end technical data analysis.
• Executive relationship management and communication. You’ll be presenting and working on topics for our executives, board, and senior leaders across Gusto.
• Exceptional cross-functional stakeholder management and relationship-building skills. Your success will be defined by your ability to move a broad set of stakeholders towards a common goal.
• Clear, concise communicator, able to distill complex ideas for any audience
• Thrives in fast-moving environments; able to pivot quickly and manage competing priorities
• Curious, growth-oriented, and genuinely passionate about pricing

Nice to Have

• Experience developing and delivering pricing and go-to-market recommendations in product, marketing, finance, or consulting.
• Experience with technical pricing research, like conjoint or max diff analysis, or other quantitative research techniques. 
• Expertise in technical data analysis skills, like SQL, Python or R. Expect underlying foundation coupled with ability to use AI to execute.
• Familiarity with the latest AI tools to help with coding or data analytics tools such as Claude, Cursor, Gumloop

Compensation

Our cash compensation amount for this role is targeted at $152,000 - $180,000/yr in Denver, Phoenix, and Atlanta, and $180,000 - $218,000/yr for San Francisco & New York. The salary range for Toronto is CAD 133,000 - 160,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

#LI-Hybrid

About the Role:

As the Head of Social and Influencer Marketing, you will define and lead Gusto's social and influencer strategy to significantly grow brand awareness, engagement, and consideration among small businesses and their advisors. You will be responsible for building, managing, and developing a high-performing team, overseeing all social channels, content strategy, and end-to-end influencer programs. You’ll work closely with brand, product marketing, sales, and PR teams to ensure a consistent, compelling, and integrated brand voice across all social touchpoints, driving measurable impact on our B2B growth objectives. You’re a visionary leader, deeply analytical, and customer obsessed, with a proven track record of scaling social and influencer initiatives. You will also serve as a leader in Gusto’s AI-native evolution, defining the standards for ethical and high-quality AI usage across all social and brand channels.

About the Team:

This role is a key leadership position within our marketing organization, vital for shaping Gusto's public presence and accelerating growth across direct and indirect channels. We are a team that combines creativity, data-driven insights, and cross-functional collaboration to design campaigns that reach, engage, and convert the right audiences at scale. You will build and empower a team dedicated to fostering vibrant communities and amplifying our message, contributing to Gusto's mission to serve over 400,000 small businesses, and we’re just getting started

Here’s what you’ll do day-to-day:

• Develop and execute a comprehensive social media and influencer marketing strategy aligned with business objectives, brand guidelines, and B2B audience needs.

• Lead, mentor, and grow a team of social media and influencer marketing professionals, fostering a culture of innovation, collaboration, and continuous improvement. This includes acting as an Innovator to build repeatable, documented AI-assisted workflows (e.g., advanced prompt libraries for copy and content ideation, automated testing models) that increase the team’s effectiveness, and conducting regular training to elevate the team's AI fluency.

• Oversee content strategy, creation, and distribution across all owned social channels (e.g., LinkedIn, Meta, YouTube, Tik Tok), ensuring brand consistency and engagement. You are accountable for setting rigorous internal standards to Grade the Output of all AI-generated content for accuracy and brand voice.

• Design, launch, and manage end-to-end influencer programs that drive authentic advocacy, reach new audiences, and generate measurable results for B2B segments.

• Establish and evolve community management best practices, ensuring timely and engaging interactions with our audience.

• Partner closely with Brand, Product Marketing, PR, and Sales teams to integrate social and influencer efforts into broader campaigns and product launches.

• Define key performance indicators (KPIs), conduct regular analysis of social media and influencer performance, and provide actionable insights to optimize strategy and demonstrate ROI. You will strategically Give it to AI by identifying the highest-leverage opportunities for large language models and predictive tools to maximize campaign reach and targeting.

• Proactively champion the Guard the Trust principle by ensuring 100% compliance with Gusto's AI and data policies across all social, influencer, and community programs.

• Manage budgets, agency relationships, and social media tools/platforms effectively.

• Stay abreast of emerging social media trends, platforms, and technologies (including AI advancements) to identify new opportunities for growth and innovation.

Here’s what we're looking for:

• 12+ years of overall marketing experience, with at least 7+ years specializing in social media and influencer marketing, and 3+ years in a leadership role managing a team.

• Proven track record of building and scaling social media and influencer programs for B2B brands, demonstrating measurable growth in awareness, engagement, and lead generation.

• Deep expertise in developing content strategies tailored for various social platforms and audience segments.

• Strong understanding and hands-on experience with social media management platforms, analytics tools, and influencer marketing platforms.

• Exceptional analytical skills: ability to interpret complex social data, measure campaign effectiveness, and translate insights into strategic recommendations.

• A proven track record of operating at the Innovator or Amplifier level of AI fluency. This means moving beyond personal tool usage to define, deploy, and govern AI strategy for the entire function. You must demonstrate expertise in Guiding AI to produce highly effective and on-brand social content at scale, establishing quality assurance processes, and ensuring the team rigorously adheres to compliance and ethical standards.

• Outstanding leadership and people management skills, with experience coaching and developing marketing talent.

• Skilled collaborator with experience working closely with Brand, PR, Product Marketing, Sales, and RevOps teams.

• Exceptional written and verbal communication skills, with the ability to craft compelling narratives and present strategic plans to executive stakeholders.

• BA/BS degree required; MBA or advanced degree a strong plus

Our cash compensation amount for this role is targeted at $169,000 - $200,000/yr in Denver, Phoenix, and Atlanta, and $200,000 - $240,000/yr for San Francisco & New York. The salary range for Toronto is CAD 133,000 - 160,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

#LI-Hybrid

We are looking for a highly customer-obsessed, strategic, and execution-driven Product Manager to own key product areas across Workstream’s platform.

In this role, you will define your product area’s strategy, roadmap, and long-term vision—owning everything from customer discovery and hypothesis development to execution, iteration, and measurable business outcomes. You will be responsible for shaping the product story, setting north star metrics, and driving investments that improve how hourly businesses hire, manage, and retain their workforce.

This role is ideal for someone who thrives in fast-paced startup environments, loves spending time with customers, and combines strategic thinking with relentless execution. You will work cross-functionally across Engineering, Design, Sales, Customer Success, Business Development, and Leadership to identify opportunities, prioritize resources, and bring impactful products to market.

What You’ll Do

• Own product strategy, roadmap, and execution for a core Workstream product area
• Define product vision, north star metrics, and success criteria aligned with company priorities
• Spend significant time with customers, users, and customer-facing teams to identify patterns, pain points, and emerging market opportunities
• Partner closely with Sales, Customer Success, Business Development, and Operations to gather business requirements and translate them into scalable product solutions
• Build and manage relationships with strategic external partners (e.g. job boards, integrations, ecosystem partners) and continuously improve product capabilities through these partnerships
• Conduct market, competitive, and customer research to develop and validate product hypotheses
• Take a hypothesis-driven, experimentation-first approach to product discovery and iteration
• Write detailed product specifications, user stories, and UX requirements that enable high-quality execution
• Collaborate closely with Engineering and Design teams to ship products quickly while balancing speed, quality, and long-term scalability
• Be highly resourceful and pragmatic in solving customer problems—whether through automation, integrations, operational workflows, or lightweight solutions
• Drive alignment across Product, Engineering, Design, GTM, and executive stakeholders
• Present product strategy, roadmap progress, and business impact across all levels of the organization

What We’re Looking For

• 5-7+ years of Product Management experience, ideally in SaaS, growth, marketplace, or startup environments
• Experience utilizing AI to make you and your team more effective
• Understanding of AI landscape and tools
• Experience working in a fast-paced, scaling startup (typically <500 employees) or demonstrated ability to thrive in high-growth environments
• Proven track record of owning product initiatives from concept through launch (0→1) and iteration (1→N), incorporating both Go To Market and PLG motions
• Strong customer empathy and genuine enthusiasm for talking directly with users
• Excellent analytical, strategic, and hypothesis-driven problem-solving skills
• Exceptional written and verbal communication skills with the ability to influence cross-functional stakeholders
• Strong partnership skills across Engineering, Sales, Customer Success, Marketing, and Operations
• Ability to move quickly, prioritize effectively, and operate with resourcefulness in ambiguous environments
• Experience writing product specs, user stories, and translating business needs into product execution

Bonus Points

• Experience in growth product management or marketplace products
• Experience with HR tech, hiring, payroll, scheduling, workforce management, or local business software
• Familiarity with job board ecosystems, integrations, or external platform partnerships
• Experience working with offshore or distributed engineering teams
• Background in hourly work industries such as restaurants, retail, hospitality, or frontline operations
• Experience with one or more of the following product categories: HRIS, Payroll, Scheduling, Time & Attendance, or Hiring

What We Offer

• A mission-driven and value-based company dedicated to empower deskless workers and local businesses
• An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
• 401K Plan
• Pre-tax commuter benefits
• Flexible PTO

Location Requirements

While we are looking for the best talent globally, the ideal candidate will be based in the San Francisco Bay Area to collaborate closely with our HQ. We are also open to candidates in Vancouver and Utah who can effectively manage the travel requirements between our primary hubs.

Salary Range

In compliance with the California Pay Transparency Law, the base salary range for this role is between $150k to $170k base in San Francisco. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

POSITION DESCRIPTION
ROLE: B2B, Account Supervisor 
TEAM: Accounts
LOCATION: Toronto (Hybrid)

COMPANY OVERVIEW
Salt is a North American marketing agency that creates connected experiences through creative, digital & media innovation.

Our mission is to “Earn The World’s Attention” and Salt is built to find, develop, execute, and amplify the ideas that are worthy of our clients’ audiences. We’ve structured our agency to do what’s right for our clients to connect different perspectives, to work across mediums, and to focus on delivering meaningful, effective results.

We’re committed to living up to the values in our name. “Salt of The Earth” means we value collaborative, humble, hard-working people here. We’re looking for people who are as smart as they are kind because we believe the right talent and the right culture help us do what’s right for our clients.

ROLE OVERVIEW
As an Account Supervisor, you’ll oversee a portfolio of mid-sized client accounts or multiple brands within a larger partnership, operating in a fast-paced, client-facing environment. You are both a trusted advisor to clients and a day-to-day leader for your team, balancing hands-on delivery with coaching and oversight.

You’ll manage relationships, budgets, and cross-functional execution, ensuring every campaign phase delivers measurable value against client goals. You’ll proactively identify opportunities, risks, or efficiencies, bringing clarity and structure to complex, multi-channel programs.

With a balance of strategic thinking, sharp communication, and calm problem-solving, you’ll lead integrated teams through shifting priorities with confidence and composure. Whether guiding junior colleagues, managing vendors, or preparing client strategies, you’ll bring initiative, adaptability, and integrity to every interaction, helping teams deliver great work from idea to execution.

CORE RESPONSIBILITIES

B2B & Technical Event Leadership

• Lead B2B programs, corporate events, and large-scale experiential initiatives, confidently navigating high-stakes, business-focused production environments.
• Oversee technical production workflows including show flow, run of show, rehearsals, load-in/load-out, and on-site execution to ensure seamless delivery.
• Manage union venue environments with an understanding of labor regulations, scheduling requirements, staffing structures, and cost implications.
• Partner with technical directors, AV teams, venues, and fabricators to coordinate scenic builds, staging, and custom installations from concept through execution.
• Negotiate and manage production vendors and venue contracts, including insurance and corporate compliance requirements, ensuring financial accuracy and risk mitigation.
• Anticipate and proactively resolve operational and production challenges while maintaining client confidence and aligning execution to business objectives and KPIs.

Project & Operational Management
• Independently manage a portfolio of projects and workstreams, ensuring delivery across all phases of execution.
• Own timelines, approvals, and cross-functional coordination to keep integrated campaigns on track.
• Lead internal meetings, project schedules, and operational activities across the account lifecycle.
• Anticipate needs and proactively address risks, adapting plans to shifting priorities while maintaining composure.
• Identify and implement process improvements that increase efficiency, delivery quality, and team effectiveness.

Vendor & Partner Management
• Recommend and select vendors based on project needs, scope, and quality expectations.
• Manage contracts, negotiations, and performance to ensure accountability and high-quality delivery.
• Build and maintain trusted relationships with suppliers, freelancers, and agency partners to strengthen long-term collaboration.
• Provide oversight, direction, and coaching to team members and on-site staff, fostering morale and professional growth.

Financial Acumen
• Build and manage budgets, including estimates, scopes, and rationales, with accuracy and accountability.
• Monitor costs and variances throughout the project lifecycle, proactively proposing trade-offs or solutions.
• Partner with Finance to reconcile budgets, ensure compliance, and deliver timely financial reporting.
• Manage account financials, including invoicing, billing, and payments, in collaboration with internal teams.
• Provide strategic budget guidance to clients, including scenario planning and cost-justified recommendations.
• Uphold integrity, transparency, and professionalism in all financial practices.

Client Growth
• Act as the day-to-day client lead, managing relationships and ensuring consistent delivery of high-quality work.
• Build trusted client partnerships by communicating with clarity, adapting tone and delivery to stakeholder needs.
• Develop a deep understanding of the client’s business, brand, and objectives to proactively support their goals.
• Prepare for and actively contribute to client meetings with insights, recaps, and recommendations.
• Gather and share pre- and post-program learnings to connect results to client KPIs and inform future work.
• Identify and pursue opportunities for organic growth, expanded partnerships, and new business proposals.
• Client briefs, and strategic proposals to support new business and retention efforts.

EXPERIENCE & SKILLS
• 5–7 years of experience in the marketing industry, including 5 plus years in account management or a related client-facing role within a creative, experiential, or integrated agency.
• Proven leader with strong people management skills, including mentoring, coaching, and supporting team morale and professional growth.
• Demonstrated ability to oversee multiple mid-sized accounts or brand portfolios, managing complex campaigns with accuracy, clarity, and accountability.
• Experienced in vendor selection, contract negotiation, and partner management, with a track record of building trusted, long-term relationships.
• Skilled in financial management, including budget building, monitoring variances, reconciling program-level financials, and contributing to team P&L oversight.
• Excellent communicator and confident presenter, able to adapt tone and delivery to clients, teams, and stakeholders while simplifying complexity.
• Strategic thinker with a passion for marketing, brand partnerships, and business growth, able to proactively identify client opportunities and risks.
• Highly organized, adaptable, and calm under pressure, thriving in fast-paced environments with shifting priorities.

PERKS & BENEFITS THAT SET US APART
We don’t just talk about balance, growth, and culture, we build for it.

• Work-Life Flexibility: Hybrid setup, up to 28 paid days off, winter holiday shutdowns, and dog-friendly office vibes.
• Comprehensive Coverage: Health, dental, and vision plans, plus Salt Bucks to spend on what matters to you, wellness, RRSPs, or extra time off.
• Growth-Driven Culture: Dedicated Salt Days, top-tier learning access, and formal leadership development.
• Celebration-First Mentality: Legendary team trips, seasonal socials, and Salt Swag that reps your squad.
• Real Rewards: Referral and new business bonuses, exclusive lifestyle perks, and personalized wellness options.
• Culture of Belonging: DEI programs, active ERGs, and a workplace where every voice counts.

WHAT WE STAND FOR
Salt of the Earth: We lead with humility, honesty, and heart always.
Do What’s Right: No shortcuts. We choose integrity over ease, every time.
Earn Your Salt: We roll up our sleeves, chase results, and celebrate the journey.
Make Things Better: We’re solution-seekers, always pushing for smarter ways forward.
Seek Different Perspectives: Diversity fuels our thinking. Inclusion drives our impact.

The anticipated annual base salary range for this position is $78,000–$100,000. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of SALT XC total rewards program. 

About the Team

We build enterprise software that helps organizations optimize sales performance, enabling go-to-market agility. Our engineering organization includes multiple product application teams responsible for delivering core customer-facing capabilities. We are seeking Staff Backend Engineers to join our application teams. You’ll work alongside other staff, senior, and early-career engineers to define, evolve, and scale the systems that power enterprise-grade product workflows. This is an opportunity to influence both technical direction and product direction. We are low on meetings, high on accountability. Most of the team are in EST time zone but we have a few located in AST, PST and Central as well.

What you’ll be doing

You will play a critical role in the continued evolution of our application stack. You will lead development efforts for complex backend capabilities and serve as a technical example in system design, code quality, and long-term maintainability. You’ll operate at the intersection of data modelling, business logic, and enterprise scale reliability.

As a Staff Engineer, you are expected to operate with a high degree of ownership and trust. This includes proactively identifying architectural risks, surfacing edge cases or constraints others may not see, and advocating for improvements that strengthen the long-term integrity of the system. We value engineers who bring forward thoughtful perspectives - even when they challenge assumptions - and who help the team see around corners.

You will:

• Design and evolve backend services that power product workflows.
• Architect data models representing hierarchical & graph structures, relationships, and large-scale enterprise datasets.
• Build deterministic, reliable systems that allow customers to reason clearly about their data.
• Drive architectural decisions that balance extensibility, performance, and operational simplicity.
• Improve observability, testing strategy, and production reliability across backend services.
• Partner closely with Product to translate nuanced business requirements into clean, scalable designs.
• Mentor engineers across levels and help raise the bar for backend engineering standards.
• Use, and demonstrate using, AI tooling to improve implementation velocity while thoughtfully investing in technical and product specifications

What We're Looking for:

• Significant experience designing and building complex backend systems in production environments.
• Demonstrated ability to surface unarticulated risks, propose alternative approaches, and advocate for architectural improvements with sound technical reasoning.
• Expertise in at least one production-grade backend language (e.g., Python, Java, Kotlin, Go, C#, etc.).
• Strong foundation in relational schema design, data modelling, and SQL.
• Experience working with hierarchical, graph-like, or relationship-heavy data structures.
• Familiarity with graph databases or graph-based modelling concepts is a strong plus.
• Excellent written and verbal communication skills.
• A track record of improving scalability, reliability, and observability in distributed or data-intensive systems.
• A desire to influence architecture and product direction - not just implement tickets.
• Thrive in a collaborative, detail-oriented environment across Engineering, Product, and Analytics.

Nice to have:

• Experience building SaaS products serving mid-market or enterprise customers.
• Experience building rule-driven systems, validation workflows, or approval/governance platforms.
• Familiarity with AWS-based infrastructure and Kubernetes.
• Exposure to Sales Performance Management (SPM), RevOps, Incentive Compensation (ICM), or related domains. ****

Technologies we use

Frontend: JavaScript, React, TypeScript

Backend: Java/Springboot, Django, Postgres

Infrastructure: AWS, Docker

What success looks like: 30/60/90 days

First 30 days

You’ll focus on building deep context across the product domain, backend architecture, and the data models that power Forma’s platform.

By the end of your first 30 days, you will have:

• Developed a strong understanding of Forma.ai’s product, customers, and sales performance domain.
• Built a clear mental model of the backend architecture, core services, and data flows across the system.
• Gained familiarity with key data models, including hierarchical structures, relationships, and workflow-driven entities.
• Set up your development environment and become comfortable navigating the codebase, services, and infrastructure.
• Learned the team’s engineering practices around testing, observability, deployment, and reliability.
• Built relationships with engineering, product, and analytics partners.
• Contributed to technical discussions, asking thoughtful questions and identifying early areas of complexity or risk.
• Shipped small but meaningful improvements or fixes to build familiarity with the system.
• Started identifying opportunities to improve data modeling, system clarity, or backend reliability.

First 60 days

You’ll begin owning meaningful backend systems and influencing technical decisions.

By the end of your first 60 days, you will have:

• Taken ownership of a significant backend component, service, or workflow.
• Designed and delivered well-structured, maintainable backend code aligned with system standards.
• Partnered closely with Product to translate complex business requirements into scalable backend designs.
• Demonstrated strong judgment in data modeling, especially around relationships, hierarchy, and workflow representation.
• Identified and surfaced architectural risks, edge cases, or inconsistencies in existing systems.
• Proposed and, where appropriate, implemented improvements to backend architecture, data models, or service boundaries.
• Contributed to improvements in observability, testing, and production reliability.
• Participated actively in code reviews and technical design discussions, raising the bar for quality and clarity.
• Begun mentoring or supporting other engineers in areas of strength.
• Built enough system context to make informed tradeoffs between performance, extensibility, and simplicity.

First 90 days

You’ll be operating as a trusted technical leader across backend systems.

By the end of your first 90 days, you will have:

• Led the design and delivery of a complex backend initiative spanning multiple services or domains.
• Introduced or significantly improved core data models, system architecture, or workflow handling.
• Demonstrated the ability to anticipate and mitigate long-term architectural risks.
• Influenced technical direction through clear, well-reasoned proposals and design decisions.
• Improved the reliability, observability, or scalability of critical backend systems.
• Established strong working relationships across Engineering, Product, and Analytics.
• Elevated engineering standards through mentorship, design reviews, and technical guidance.
• Helped the team better reason about complex, data-intensive workflows through clearer system design.
• Identified and begun executing on longer-term backend investments that improve system integrity and developer velocity.
• Demonstrated clear impact on both system quality and the team’s ability to deliver confidently at scale.

Additional Job Info:

• This position is for an existing vacancy

You are a self starting, highly motivated individual who is energized by the opportunity to be a cosmetic industry leader. As a Supergoop! Sales and Education Manager, you will build the retail sales in the Ontario market through building retailer relationships and increasing brand awareness. Reporting to the Director of Sales of North America, you will additionally be responsible for scheduling and supporting in-person and virtual trainings and events.

Responsibilities: 

• You will lead by example by displaying the Supergoop! Core values. 
• In partnership with your leader you will develop territory strategy to reach retailer sales targets and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI. 
• Prepare weekly sales results and in-store activity recaps to the Director of Sales that include business/product performance, market and competitive insight, etc. 
• You will be adaptable and agile in your approach to the different retailers you work with by understanding their specific company culture. 
• You will identify and work to resolve inventory, staffing, branding, or merchandising needs at the market level. 
• You will ensure that each store is trained frequently and reinforce that training with follow up selling techniques, demonstrations, and product information
• You will develop and maintain an organized system that ensures appropriate levels of testers, gratis, sampling & training materials
• You will identify and report market information with leadership to ensure market growth
• You will execute Supergoop! marketing initiatives
• You will maintain Supergoop! image and brand standards by adhering to merchandising guidelines. You will coach your team on this and hold them accountable to the same expectations. 
• Responsible for building both relationships at the store level as well as district and regional level by fostering consistent communication with appropriate individuals. You will leverage these relationships to negotiate broader scale events and training opportunities as well as space and location additions/changes. 
• You will own daily business and event strategy by planning and executing a territory call cycle for maximum business growth. In addition, you will work closely with the area support team to create and execute strategy for their respective markets. 
• You will analyze sales reports to identify trends and opportunities and execute accordingly
• You will manage and develop an area support team for your territory through consistent touch bases to assure strong communication and partnership alignment. 
• You will conduct virtual training and broadcast selling events as needed or requested by retail partners 
• You will enroll territory team in company strategy and hold them accountable to company expectations to achieve maximum results

Qualifications/Experience:

• Proven experience in a leadership role in the Beauty Sales and Education space
• Experience with and understanding of the Sephora business is essential
• Willingness to work a Tuesday - Saturday schedule and  spend up to 80% of the time in-store
• Seeing as we are a seasonal brand, there is a blackout period starting in Spring through Summer, with some flexibility to request time off. Dates vary every year and are determined by the Leadership team.
• Comfortable with the occasional overnight travel as needed
• Social media savvy with ability to engage easily with retail audience 
• Demonstrate creative and active problem-solving to drive on time and quality delivery for all projects
• You are agile and adaptable as this is a fast paced, often changing environment
• Solid project management skills, including proven ability to manage projects and partner with various levels in the organization
• High-level attention to detail and accuracy in execution of work and tasks
• Excellent communication skills with the ability to present with confidence
• Passion for selling and ability to demonstrate and motivate teams through execution of skincare/ makeup application
• You are coachable and open to giving and receiving feedback in a timely manner
• Proficient in Google Workspace and/or Microsoft Office Suite 
• Willingness to work out of home office, if necessary
• Ability to lift and carry items weighing up to 50lbs
• Integrity is key to your success

Annual Salary Range: $80,000 - $85,000

About the role

As a Strategic Alliance Lead, NAMER, you will execute the field-level alliance motion with select strategic Remote Embedded Partners in a defined set of regions/segments/accounts across North America. You will be on the ground (virtually and in-person) with Partners’ sellers, sales leaders, and solution consultants — building trust, creating demand, and converting ecosystem engagement into sourced and influenced pipeline for Global Payroll, Employer of Record (EOR), and Contractor Management / Contractor of Record (CM/COR).

You work in close partnership with Embedded Sales, Partner Marketing, Sales Enablement, Solutions Consulting, and cross-functional stakeholders to ensure Remote is consistently brought into the right opportunities.

What success looks like

• Strong relationships and high engagement with your Partners’ field stakeholders; Remote is top-of-mind in relevant cycles.
• Consistent, measurable growth in Partner-sourced and Partner-influenced pipeline within your coverage.
• Repeatable execution of alliance plays (enablement moments, events, account mapping, follow-ups).
• High-quality deal intake: the right opportunities, with the right stakeholders, at the right time.
• Tight collaboration with Remote GTM teams to progress deals quickly and professionally.

Key responsibilities

Relationship building & field activation

• Build and maintain ground-level relationships with Partners’ field stakeholders (account executives, account managers, sales leadership, solution consultants, specialists).
• Run account mapping and coverage planning with Partners’ GTM teams to identify priority accounts and active initiatives.
• Embed into Partners’ cadences (pipeline reviews, regional meetings, enablement sessions) to drive consistent activation.

Pipeline sourcing & co-sell support

• Proactively source opportunities for Global Payroll, EOR, and CM/COR from Partners field teams and related SIs.
• Support co-sell execution: qualification, stakeholder mapping, mutual action plans, and coordination of the right Remote resources.
• Maintain accurate reporting on relationship coverage, sourced/influenced pipeline, conversion, and next steps.

Awareness, enablement, and events

• Drive awareness of Remote’s value proposition through targeted enablement moments, content distribution, and local advocacy.
• Partner with Partner Marketing to organize, sponsor, and attend field and ecosystem events (including ecosystem events and SI-led moments).
• Own event execution for your territory: targeting, meeting scheduling, on-site engagement, and post-event conversion.

Operating rhythm & continuous improvement

• Follow a disciplined weekly operating rhythm (field touchpoints, pipeline reviews, internal syncs).
• Capture partner feedback and competitive insights; share clear signals back to the wider Remote / Partner teams
• Help build and refine alliance playbooks and reusable assets as the motion scales.

What you bring

• Significant experience Strategic Alliance partners and their ecosystem (field org dynamics, partner motions, and how decisions get made).
• Strong relationship-building skills and comfort operating with senior field stakeholders.
• Track record of sourcing and progressing pipeline in multi-stakeholder enterprise contexts (alliances, partnerships, sales, or partner GTM roles)
• Highly organized operator: you run a tight cadence, follow through, and keep data/reporting clean.
• Strong written and verbal communication skills.
• Willingness to travel 50–70%.

Practicals

• Team: Partnerships / Embedded
• Location: US or Canada (remote)
• Travel: 50–70%
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The On-Target Earnings for this position is between $200,000 - $281,250 USD. The base salary is 60%. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with hiring manager
3. Cross-functional interviews
4. Bar Raiser interview
5. Reference checks

The Key Account Manager plays a critical role in driving Canada’s retailer growth (Walmart specifically). This role is responsible for creating, executing, and driving retail sales plans while optimizing revenue, profitability, and market share across assigned retail partners.

With responsibility for forecasting, inventory management, promotional execution, and assortment planning, the Key Account Manager collaborates closely with Sales Operations, Strategic Sales, Marketing, Finance, Category Management, and Supply Chain teams to maintain operational excellence while enabling strategic growth.

Regular in-office time in Mississauga will be required.

Key Responsibilities

Business Ownership

• Develop and execute comprehensive account strategies to drive sales growth, improve customer experience, and influence strategic decisions across assigned Canadian retail partners.

• Create and execute annual and quarterly retail sales plans aligned with overall Canadian business objectives.

• Establish and monitor key performance indicators (KPIs) to measure success and drive continuous improvement with an obsession for winning.

• Identify new market opportunities, competitive trends, and category insights to ensure SharkNinja remains ahead of the competition.

• Partner with Sales Operations to ensure optimal stock positions, inventory health, and accurate forecasting.

Account Management

• Own delivery of weekly, monthly, quarterly, and annual revenue and profit forecasts, developing action plans to meet or exceed targets.

• Lead forecasting across categories to achieve sales, profit, and inventory goals.

• Monitor account performance and collaborate with cross-functional teams to identify opportunities and mitigate risks.

• Build compelling customer presentations, line reviews, and business updates supported by data-driven insights.

• Work closely with Finance to manage promotional budgets, conducting GM and ROI analysis to ensure effective investments.

• Participate in financial and business planning meetings to ensure alignment with the broader Canada commercial strategy.

• Maintain strong relationships with retail partners while ensuring flawless operational execution.

Sales Forecasting, Promotional Performance & Inventory Management

• Partner with Strategic Sales and Sales Operations teams on forecasting, inventory planning, and supply chain alignment.

• Input forecasts and confirmed promotional plans into SFO, ensuring accurate pricing, product information, and planning inputs.

• Track promotional performance and adjust plans based on POS data and sell-through insights.

• Monitor inventory levels, order tracking, and modular transitions to support successful launches and promotions.

• Proactively identify risks and relentlessly pursue opportunities to accelerate growth and outperform plan.

• Develop a deep understanding of SharkNinja’s product portfolio, consumers, and competitive landscape to inform strategy and execution.

Data Analysis & Reporting

• Partner with Sales Analytics to analyze POS data, shipment trends, promotional results, and market insights.

• Prepare regular performance reports and updates on retailer performance for internal leadership.

• Use data-driven insights to inform strategy adjustments, promotional planning, and assortment decisions.

• Track competitive activity including pricing, launches, and promotional strategies.

Attributes & Skills

• 3+ years of experience in account management, sales, or promotional management within a consumer goods or retail environment.

• Bachelor’s degree in Business or a related field, or equivalent experience.

• Strong analytical mindset with experience tracking KPIs, consumer data, and identifying growth opportunities.

• Proven experience managing budgets, forecasting, and promotional investments.

• Ability to collaborate cross-functionally and lead initiatives across multiple teams, embodying “Winning Is a Team Sport.”

• Strong proficiency with Excel, PowerPoint, and data analysis tools.

• Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.

• Excellent communication, project management, and organizational skills.

• Creative problem-solving abilities and a “find a way to win” mindset.

• Sees change as an opportunity and embraces progress over perfection.

Role Overview

The Senior Sales Operations Manager is a critical strategic partner responsible for driving revenue growth, margin optimization, and operational excellence across assigned retail accounts. This role serves as the primary operational owner of the business, translating data and insights into actionable strategies across forecasting, inventory management, demand planning, trade spend, and supply chain execution.

This position plays a leadership role in identifying risks and opportunities in real time, guiding cross-functional decision-making, and proactively influencing outcomes. The Senior Sales Operations Manager collaborates closely with Sales Leadership, Finance, Supply Chain, Demand Planning, and Analytics, as well as senior customer stakeholders, to ensure alignment and execution against business objectives.

Key Responsibilities

Strategic Business Ownership

• Serve as the primary operational lead for Amazon Canada, owning demand planning, inventory health, purchase order execution, POS and trend analysis, and trade spend performance.
• Monitor real-time business performance, identify material risks or opportunities, and recommend data-driven action plans to drive results.
• Act as a trusted advisor to Sales Directors and Account Teams by providing forward-looking insights and scenario-based recommendations.

Forecasting, Inventory & Supply Chain Leadership

• Lead cross-functional forecasting, inventory planning, and order management processes in partnership with Sales, Demand Planning, and Supply Chain teams.
• Ensure accurate forecasting inputs within SFO, including new item setup, pricing updates, and data governance standards.
• Partner with customer demand planning and replenishment teams to align forecasts, service-level expectations, and inventory strategies.
• Oversee coordination of domestic and import orders, managing availability timelines and mitigating supply risks.

Performance Analytics & Executive Reporting

• Own weekly, monthly, and quarterly business reporting, highlighting key trends, risks, and calls to action.
• Deliver monthly financial updates and conduct deep-dive analyses into sales performance, margin, inventory productivity, and promotional effectiveness.
• Track and evaluate promotional performance versus expectations and collaborate with analytics partners to inform future shipment and inventory strategies.

Trade Spend & Promotional Management

• Partner with Account Management and Finance teams to plan, manage, and optimize trade spend investments.
• Input and maintain confirmed promotional plans within forecasting systems to ensure accurate demand signals.
• Evaluate return on investment for promotions and provide leadership with actionable insights.

Customer & Cross-Functional Leadership

• Develop deep expertise in customer-specific requirements, processes, and systems, serving as a key point of escalation and influence with regards to forecast, orders and inventory.
• Lead regular inventory and replenishment discussions with customer teams, driving alignment and accountability.
• Collaborate with the extended Amazon team to develop customer-facing materials, including weekly flash reports, monthly business reviews, consensus decks, and executive presentations.
• Ensure timely communication and alignment across internal teams to drive execution excellence.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Supply Chain, Analytics, or related field; MBA or advanced degree a plus.
• 7–10+ years of experience in sales operations, demand planning, supply chain, finance, or analytics within the consumer products industry.
• Proven experience supporting Amazon and/or large-scale retail accounts preferred.
• Demonstrated ability to synthesize complex data sets into clear insights and strategic recommendations.
• Advanced proficiency in Microsoft Excel, PowerPoint, and business analytics tools.
• Strong leadership presence with excellent communication, presentation, and stakeholder management skills.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced, deadline-driven environment.
• Track record of influencing cross-functional teams and driving results without direct authority.
• Willingness to travel up to approximately 20% for corporate events and HQ visits (Needham, MA).

#LI-REMOTE

POSITION DESCRIPTION
ROLE: Sr. Talent Acquisition Partner, Encore 
TEAM: Talent
LOCATION:  Oakville (Hybrid)

COMPANY OVERVIEW

Founded by architects of the industry, Encore is one of Canada’s most respected field sales organizations, delivering selling, merchandising, technology, and strategic consulting solutions to tier-one clients.

Encore’s vision is to be the first choice for organizations seeking to optimize their field sales investment. Its mission is to provide uncompromising quality of service and unparalleled caliber of thinking—developing strategies and delivering solutions that enable clients to win .

As part of the broader Tracxtion ecosystem, this role mirrors the structured, strategic, and values-led talent framework used across Traxction, ensuring consistency, scalability, and excellence in hiring practices.

ROLE OVERVIEW

As Sr. Talent Acquisition Partner at Encore, you will drive the end-to-end talent acquisition strategy and execution for Encore’s national business.

You will lead full-cycle recruitment for priority and complex roles while overseeing and developing a small but high-impact recruitment team. You will partner closely with Encore business leaders and report into the Senior Director of Talent at SALT XC to ensure alignment with enterprise-wide talent standards, reporting, employer brand, and inclusive hiring practices.

This role blends strategic leadership with hands-on execution. You will act as:

• A trusted advisor to Encore leadership
• A people leader and coach to your team
• A recruitment strategist who builds scalable, forward-thinking pipelines
• A champion of candidate experience and employer brand

Bilingualism (English/French) is considered an asset, particularly for Quebec-based hiring, but is not a requirement.

CORE RESPONSIBILITIES

1. Talent Acquisition Strategy & Execution

• Lead full-cycle recruitment across field sales, corporate, and program roles nationally.
• Own hiring strategy for high-volume, specialized, and hard-to-fill roles.
• Partner with Encore leadership to forecast workforce needs aligned to growth plans and client programs.
• Lead intake sessions to define competencies, success profiles, and assessment approaches.
• Develop scalable hiring strategies including talent pooling, streamlined assessment processes, and strategic use of external recruitment partners to ensure speed, quality, and cost-effectiveness.
• Build and maintain proactive talent pipelines across key markets and functions.

2. Team Leadership & Capability Development

• Lead, coach, and develop a team of two recruiters
• Establish clear performance expectations, service standards, and recruitment KPIs.
• Create consistency in sourcing strategy, screening quality, candidate communication, and documentation.
• Support career development and skill-building across the team.
• Foster a culture of accountability, responsiveness, and quality of service.

3. Stakeholder Partnership & Influence

• Act as a strategic advisor to Encore leaders on market trends, compensation insights, and hiring risks.
• Partner closely with the Encore and Tracxtion HR teams to ensure alignment across talent acquisition, workforce planning, employee lifecycle processes, and enterprise-wide people initiatives.
• Balance business urgency with quality and long-term talent planning.
• Influence leaders toward structured, competency-based interviewing.
• Collaborate with Finance and Operations on headcount planning and budget alignment.
• Serve as the key talent liaison between Encore and SALT’s central Talent function.

4. Recruitment Operations & Analytics

• Own recruitment reporting: time-to-fill, source effectiveness, pipeline health, offer acceptance, and diversity metrics.
• Identify trends and recommend process improvements.
• Optimize use of ATS and recruitment technologies.
• Drive platform integration and recruitment process optimization initiatives, ensuring alignment between ATS, HRIS, reporting dashboards, and workforce planning tools.
• Ensure documentation, compliance, and audit readiness across hiring processes.
• Standardize best practices across programs and regions.

5. Candidate Experience & Employer Brand

• Ensure an exceptional, high-touch candidate experience from outreach through onboarding.
• Audit job postings and communications for clarity, tone, and inclusivity.
• Represent Encore at recruitment events and community partnerships when needed.
• Maintain the high-energy, relationship-driven approach that has defined Encore’s recruiting success .

EXPERIENCE & SKILLS

• 5–8+ years of progressive recruitment experience, ideally in field sales, agency, or high-growth environments.
• Prior experience leading or mentoring recruiters.
• Demonstrated success managing both high-volume and specialized searches.
• Strong business acumen and ability to influence senior stakeholders.
• Experience building recruitment dashboards and leveraging data for decisions.
• Familiarity with ATS platforms and recruitment technologies.
• Ability to work remotely and travel occasionally within Canada if required.
• Bilingualism (English/French) is an asset.

THE RIGHT LEADER FOR THIS ROLE

At Encore, success is grounded in how you show up and how you partner with others .

You are:

• Strategic but hands-on
• Relationship-driven and commercially aware
• Solutions-oriented and decisive
• Comfortable operating in both structure and ambiguity
• Passionate about building teams that win

 You believe work and fun belong in the same sentence.
 You lead with integrity.
 You hold high standards without ego.
 You earn trust quickly and elevate those around you.

The anticipated annual base salary range for this position is $90,000–$115,000. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of Encore’s total rewards program. 

Salt XC is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. 

The Senior Tax Manager’s primary focus is the preparation and completion of Lush's US tax returns. In this position, you will also play an essential role in growing talent by leading the structuring and planning for all aspects of taxation. This includes corporate income taxes, sales and use taxes, transfer pricing and duties for Lush North America. 

As the Senior Tax Manager, you will partner with business operations to ensure that the tax structure meets changing business needs, monitor compliance activities and manage all tax authority audits. You will identify challenges and opportunities and create step plans to resolve, utilizing outside expertise when necessary. You will also partner with the Global Head of Tax on North America tax reporting and as updates are needed to transfer pricing.

We are looking for a dynamic individual to evolve and improve our current structure and processes. You will be curious about opportunities, listen actively and be able to effectively lead the team through analysis and execution of improvement initiatives. You will be real with giving and receiving feedback and support.

Lush thrives with people that can adapt and evolve to the needs of our business. You have a passion for bringing value, leading change and having an impact on the organizations you work with. You are ready to join a business dedicated not just to getting the job done but to the practices of fair-trade sourcing, supporting sustainable communities and giving back to grass roots organizations making a difference. 

Our Lush staff live with purpose, finding their personal connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Head of Finance, the Senior Tax Manager's core RESPONSIBILITIES will include:

Income Tax Compliance

• Oversee US income tax returns including Federal and State income tax as well as routine submissions such as 1042 and FBAR
• Oversee tax compliance, reporting and related filings (including SR&ED, NR4, T5 etc.) across Canada and Puerto Rico utilizing external advisors as needed
• Oversee tax installments to ensure appropriate compliance with legislative requirements
• Act as the point of contact and support for tax compliance matters across North America

Tax Audits

• Oversee audit management of income tax, sales tax and duties audits in a proactive and strategic manner

Sales Tax

• Oversee sales/sales and use tax compliance in the United States, Canada and Puerto Rico
• Develop and maintain a current and appropriate tax operating model 
• Ensure timely and accurate filing of all US, Canadian and Puerto Rican GST and Sales and Use tax returns

Transfer Pricing

• Review existing policies and assist the business to adjust transfer pricing strategies and structures as needed that reflect any changing business operations
• Effectively utilize outside support if needed
• Manage the preparation of any necessary transfer pricing documentation

Tax Accounting

• Oversee book tax calculations, estimates and accruals
• Oversee monthly management reporting and budgeting
• Oversee current and deferred tax provisions 
• Oversee the North America tax reporting to the parent company in the UK

Other Duties

• Lead a tax team with two direct reports and provide support and mentorship, coaching and developing them through fearless leadership
• Stay up to date with changes in tax rulings and relevant trends and make recommendations as needed
• Partner with the business operations teams to develop and implement strategies for optimizing Trade Agreements and duty drawbacks.  
• Establish appropriate systems or processes to identify and manage tax compliance risk
• Partner with the business operations teams to deliver efficient and effective tax support to strategic business initiatives and provide practical solutions
• Prepare and develop tax structures, policies and processes
• Manage external tax consultants as required

You bring the following QUALIFICATIONS:

Required:

• Qualified CPA, US CPA or equivalent
• 7+ years of hands on tax experience in public accounting firm or large corporate environment 
• Strong analytical and technical skills to understand financial information necessary to prepare corporate tax filings and the ability to identify and research tax issues;
• 2 – 4 years specific US tax return preparation and filing experience
• Proven knowledge and experience of international tax regulations and procedures
• Outstanding interpersonal, communication and presentation skills
• Strong analytical and problem-solving skills
• Independent worker who is proactive and can work well with minimal supervision
• Accustomed to and ability to deliver results within a highly seasonal, high pressure production environment
• Self-motivated, accountable and results oriented
• Able to travel domestically and internationally

Preferred: 

• Experience working in a retail or in-house environment is a plus 
• Experience implementing accounting and tax software and advising on the impacts on tax reporting

Job Type: Regular, Full Time. Hybrid position - 2 days onsite

Job Location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Recruitment Process Overview: 

Internal Application Deadline: Friday, May 15th at 5:00pm PST

The Senior Tax Manager’s primary focus is the preparation and completion of Lush's US tax returns. In this position, you will also play an essential role in growing talent by leading the structuring and planning for all aspects of taxation. This includes corporate income taxes, sales and use taxes, transfer pricing and duties for Lush North America. 

As the Senior Tax Manager, you will partner with business operations to ensure that the tax structure meets changing business needs, monitor compliance activities and manage all tax authority audits. You will identify challenges and opportunities and create step plans to resolve, utilizing outside expertise when necessary. You will also partner with the Global Head of Tax on North America tax reporting and as updates are needed to transfer pricing.

We are looking for a dynamic individual to evolve and improve our current structure and processes. You will be curious about opportunities, listen actively and be able to effectively lead the team through analysis and execution of improvement initiatives. You will be real with giving and receiving feedback and support.

Lush thrives with people that can adapt and evolve to the needs of our business. You have a passion for bringing value, leading change and having an impact on the organizations you work with. You are ready to join a business dedicated not just to getting the job done but to the practices of fair-trade sourcing, supporting sustainable communities and giving back to grass roots organizations making a difference. 

Our Lush staff live with purpose, finding their personal connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Head of Finance, the Senior Tax Manager's core RESPONSIBILITIES will include:

Income Tax Compliance

• Oversee US income tax returns including Federal and State income tax as well as routine submissions such as 1042 and FBAR
• Oversee tax compliance, reporting and related filings (including SR&ED, NR4, T5 etc.) across Canada and Puerto Rico utilizing external advisors as needed
• Oversee tax installments to ensure appropriate compliance with legislative requirements
• Act as the point of contact and support for tax compliance matters across North America

Tax Audits

• Oversee audit management of income tax, sales tax and duties audits in a proactive and strategic manner

Sales Tax

• Oversee sales/sales and use tax compliance in the United States, Canada and Puerto Rico
• Develop and maintain a current and appropriate tax operating model 
• Ensure timely and accurate filing of all US, Canadian and Puerto Rican GST and Sales and Use tax returns

Transfer Pricing

• Review existing policies and assist the business to adjust transfer pricing strategies and structures as needed that reflect any changing business operations
• Effectively utilize outside support if needed
• Manage the preparation of any necessary transfer pricing documentation

Tax Accounting

• Oversee book tax calculations, estimates and accruals
• Oversee monthly management reporting and budgeting
• Oversee current and deferred tax provisions 
• Oversee the North America tax reporting to the parent company in the UK

Other Duties

• Lead a tax team with two direct reports and provide support and mentorship, coaching and developing them through fearless leadership
• Stay up to date with changes in tax rulings and relevant trends and make recommendations as needed
• Partner with the business operations teams to develop and implement strategies for optimizing Trade Agreements and duty drawbacks.  
• Establish appropriate systems or processes to identify and manage tax compliance risk
• Partner with the business operations teams to deliver efficient and effective tax support to strategic business initiatives and provide practical solutions
• Prepare and develop tax structures, policies and processes
• Manage external tax consultants as required

You bring the following QUALIFICATIONS:

Required:

• Qualified CPA, US CPA or equivalent
• 7+ years of hands on tax experience in public accounting firm or large corporate environment 
• Strong analytical and technical skills to understand financial information necessary to prepare corporate tax filings and the ability to identify and research tax issues;
• 2 – 4 years specific US tax return preparation and filing experience
• Proven knowledge and experience of international tax regulations and procedures
• Outstanding interpersonal, communication and presentation skills
• Strong analytical and problem-solving skills
• Independent worker who is proactive and can work well with minimal supervision
• Accustomed to and ability to deliver results within a highly seasonal, high pressure production environment
• Self-motivated, accountable and results oriented
• Able to travel domestically and internationally

Preferred: 

• Experience working in a retail or in-house environment is a plus 
• Experience implementing accounting and tax software and advising on the impacts on tax reporting

Job Type: Regular, Full Time. Hybrid position - 2 days onsite

Job Location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Recruitment Process Overview: 

#LI-DC1 #LI-Hybrid

D2L is looking for a Revenue Marketing Manager for North America Corporate Learning, overseeing the employee training ICPs, who will be an integral part of the revenue marketing team and the key liaison between Sales, Business Development, and Marketing. The primary responsibility of this position is to translate marketing activity into future revenue, and this team member oversees the development and management of go-to-market strategy via a full spectrum of marketing in-region programs - everything from field and proprietary events to ABM campaigns. The successful candidate will design integrated marketing plans to further the company’s mission, create demand, drive results, deliver creative solutions, and solve stakeholder challenges.

Summary

The Revenue Marketing Manager - NA Corporate Learning is a charismatic and empathetic marketer who drives key business results for some of D2L’s most critical cross-functional programs. Rather than tackle random acts of marketing, you are laser focused on achieving business outcomes. As an expert marketer with 5-10 years’ experience, familiar with employee training and strategic corporate learning initiatives, you have experience generating pipeline, managing complex projects, leading teams, crafting and executing Go-To-Market strategies and campaigns, and are transparent and clear about reporting (+ communicating) results/key learnings. The deep relationships you develop across the organization allow you to effectively introduce new ideas and processes in support of improved marketing-wide performance and business results. You know a thing or two about edtech, as well.   

As the owner of the marketing strategies and rollout out of corporate growth, you drive an organization-wide approach to the successful execution of highly collaborative, cross-functional marketing programs & campaigns. You break down barriers for your teammates and cut through red tape, never losing sight that your work results in a positive impact on education and learning.  

Your multi-tasking, organizational, and communication skills are evidenced by the application of your broad cross-functional knowledge and penchant to work with precision, as well as your ability to communicate and negotiate at an executive level. You are adept at simplifying complex programs, concepts, and problems so that others eagerly come along for the ride. You thrive in the role of champion and collaborator for your programs, as you build consensus around a unified view of success by fostering strong cross-functional alignment and relationships across the company. The Revenue Marketing Manager - NA Corporate Learning reports to the Director, Revenue Marketing - NA Corporate Learning  

Responsibilities 

Project Management: 

• Curate cohesive, multi-channel marketing plans and execute them with a focus on collaboration and clear communication of the vision, KPIs, timelines, and results of the plans .
• Elicit and define requirements for highly complex, cross-functional programs.
• Support cross-functional teammates and your own direct reports by prioritizing outputs & workload management; identify risks and opportunities in the current process to better execute integrated campaigns.
• Serve as the hub for cross-functional knowledge management / communication relating to your target ICPs (be the “single source of truth”). 
• Solve problems getting in the way of success.
• Drive cross-functional approach to executing highly collaborative complex initiatives.
• Ensure a unified vision of success and lead cross-functional stakeholders in the successful execution of that vision.
• Masterfully execute on project and program administration (status reporting at various levels, monitoring program health metrics and controls, etc.) and communicate on-going progress, issues, risks, and overall performance to all stakeholders.
• Engage in risk and change management planning, mitigation, and controls.
• Maintain confidentiality of sensitive information.

Regional Strategy & Campaign Planning: 

• Create unified cross-functional program plans, then partner with functional areas across GTM teams including business development, performance marketing, events, product marketing, content marketing, marketing operations and others to execute.
• Lead the development of purposeful, well-thought-out campaigns through quarterly planning, monthly alignment meetings, and weekly status updates.
• Strategically align with your direct reports, peers, and colleagues across the services teams to craft targeted campaigns that support account-based marketing and selling efforts to drive pipeline and brand awareness.
• Track and report on campaign impacts: Support the team in monitoring and optimizing tactical performance at every stage of the journey to ensure content/messaging resonates and encourages the behaviors that lead buyers to action. Identify how we can iterate and improve.
• Build and maintain strong partnerships with all functional areas of the company.

Performance Ownership & Impact

Competencies 

• 3-6 years of B2B SaaS experience managing highly complex, cross-functional marketing projects. 
• Bachelor’s Degree or equivalent in Marketing, Communications, Public Relations or other related discipline. 
• Familiarity with association learning program administration and corporate strategic learning initiatives. 
• Results Driven: Support and make recommendations on programs and tactical outputs informed by data. 
• Goal orientation. You set them; you achieve them; you inspire others to achieve their goals. 
• Deliver awesome outcomes by investing in big-picture results vs tasks.  
• Program Support: Push campaign boundaries with testing and creative approaches that surpass targets.   

Education:   Bachelor’s Degree or equivalent in Marketing, Communications, Public Relations or other related discipline  

Project Management: 

Competencies 

Education:   Bachelor’s Degree or equivalent in Marketing, Communications, Public Relations or other related discipline  

The Senior Financial Analyst plays an essential role in growing talent in our business through collaboration and support within FP&A and our business partners. You know how to be curious about opportunities and how to be real with feedback and support. Lush is a true vertically integrated business including Manufacturing, Distribution, Retail, Digital, and Admin streams. While all streams are linked, this role is primarily focused on the Retail teams. You will play a key role in all budgeting and forecasting workflows for these teams

Analysts play an essential role in developing and executing the company vision by supporting decision making, planning, and driving results. You will understand business operations, developing tools, metrics, and processes to provide information that drives action and improvements. You will ensure information is accurate, relevant, and actionable while being understood by a wide audience of stakeholders. . This opportunity plays a key role in strengthening business partnership within Retail by working closely with the Finance Business Partner and Retail leadership team. While rooted in FP&A, this role is embedded within Retail operations to support informed decision-making and drive financial performance.

As a growing business, Lush needs people that can adapt and evolve to the needs of the business. You are a listener with a structured approach to planning but are also excited to drive discussion that leads to action. You have a passion for what you do and are ready to join a business dedicated not just to technical proficiency but to the practices of fair-trade sourcing, supporting sustainable communities, and giving back to grass roots organizations.

Our Lush staff live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Retail Finance Business Partner, the Senior Financial Analyst - Retail undertakes the following RESPONSIBILITIES:

• Lead month-end variance analysis for Retail, providing insights on financial performance and key underlying drivers, changes against the plan, and upcoming opportunities and risks.
• Support quarterly shop forecasting and budget setting.
• Support Retail Finance business partner in meetings and escalate where needed.
• Provide support for any ad-hoc analysis projects, modelling, and presentation materials to support requests from the retail business
• Translate complex data into compelling narratives, clearly communicating trends, insights, and actionable impacts to guide strategic decision-making.
• Lead monthly financial reforecasting and annual budgeting processes, including the development, maintenance, and ongoing improvement of forecasting models to ensure accurate financial plans.
• Support the automation and enhancement of financial & reporting systems by partnering with the BI team to build dashboards 
• Streamline reporting process to meet needs of both external and internal users
• Project work involvement where required to support ad hoc requests from retail business
• Provide peer support, guidance, and development opportunities to team members.
• Proactively seek opportunities to improve accuracy and efficiency of processes and deliverables.

You bring the following QUALIFICATIONS: 

Required: 

• 5+ years of related experience in FP&A 
• 5+ years of well-rounded finance experience, including a strong accounting background and an overarching understanding of P&L dynamics
• Experience working with the retail industry.
• Proven ability to strong relationships with key stakeholders, influencing them by communicating complex financial concepts in a way that they can easily comprehend 
• Extensive prior experience with P&L (profit and loss statement) management, budgeting, forecasting, and analysis 
• Works well autonomously and within a team and has a high level of accountability
• Strong analytical and problem-solving skills 
• Strong leadership attributes and ability to mentor and coach other members of the FP&A team 
• Ability to work hard and calmly under pressure to achieve deadlines, and the flexibility and dedication to support a diverse retail client group 
• Excellent time management skills 
• A keen eye for detail 
• Proactive approach and initiative 
• High level of proficiency with Microsoft Excel 

Preferred: 

• Bachelor’s Degree in Commerce, Finance, Accounting, Economics, and/or related field 
• CPA/MBA Preferred 
• Experience working with BI Tools like Power BI 
  
  

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

We’re 10% Employee Owned - all colleagues play a role in protecting our ethics and our independence, contributing ideas for the future and sharing in the rewards of success when the company is doing well.

_{#LI-IS1 #LI-Hybrid}

Job Type: 12-Month Contract Role. Full Time

Work type: Hybrid position. 2-3 days on-site is required.

Job Location: The successful candidate must be located in or around Toronto, ON.

• Office location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Recruitment Process Overview: 

Internal Application Deadline: Wednesday May 20, 2026 at 5pm MT.

The Senior Financial Analyst plays an essential role in growing talent in our business through collaboration and support within FP&A and our business partners. You know how to be curious about opportunities and how to be real with feedback and support. Lush is a true vertically integrated business including Manufacturing, Distribution, Retail, Digital, and Admin streams. While all streams are linked, this role is primarily focused on the Retail teams. You will play a key role in all budgeting and forecasting workflows for these teams

Analysts play an essential role in developing and executing the company vision by supporting decision making, planning, and driving results. You will understand business operations, developing tools, metrics, and processes to provide information that drives action and improvements. You will ensure information is accurate, relevant, and actionable while being understood by a wide audience of stakeholders. . This opportunity plays a key role in strengthening business partnership within Retail by working closely with the Finance Business Partner and Retail leadership team. While rooted in FP&A, this role is embedded within Retail operations to support informed decision-making and drive financial performance.

As a growing business, Lush needs people that can adapt and evolve to the needs of the business. You are a listener with a structured approach to planning but are also excited to drive discussion that leads to action. You have a passion for what you do and are ready to join a business dedicated not just to technical proficiency but to the practices of fair-trade sourcing, supporting sustainable communities, and giving back to grass roots organizations.

Our Lush staff live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Retail Finance Business Partner, the Senior Financial Analyst - Retail undertakes the following RESPONSIBILITIES:

• Lead month-end variance analysis for Retail, providing insights on financial performance and key underlying drivers, changes against the plan, and upcoming opportunities and risks.
• Support quarterly shop forecasting and budget setting.
• Support Retail Finance business partner in meetings and escalate where needed.
• Provide support for any ad-hoc analysis projects, modelling, and presentation materials to support requests from the retail business
• Translate complex data into compelling narratives, clearly communicating trends, insights, and actionable impacts to guide strategic decision-making.
• Lead monthly financial reforecasting and annual budgeting processes, including the development, maintenance, and ongoing improvement of forecasting models to ensure accurate financial plans.
• Support the automation and enhancement of financial & reporting systems by partnering with the BI team to build dashboards 
• Streamline reporting process to meet needs of both external and internal users
• Project work involvement where required to support ad hoc requests from retail business
• Provide peer support, guidance, and development opportunities to team members.
• Proactively seek opportunities to improve accuracy and efficiency of processes and deliverables.

You bring the following QUALIFICATIONS: 

Required: 

• 5+ years of related experience in FP&A 
• 5+ years of well-rounded finance experience, including a strong accounting background and an overarching understanding of P&L dynamics
• Experience working with the retail industry.
• Proven ability to strong relationships with key stakeholders, influencing them by communicating complex financial concepts in a way that they can easily comprehend 
• Extensive prior experience with P&L (profit and loss statement) management, budgeting, forecasting, and analysis 
• Works well autonomously and within a team and has a high level of accountability
• Strong analytical and problem-solving skills 
• Strong leadership attributes and ability to mentor and coach other members of the FP&A team 
• Ability to work hard and calmly under pressure to achieve deadlines, and the flexibility and dedication to support a diverse retail client group 
• Excellent time management skills 
• A keen eye for detail 
• Proactive approach and initiative 
• High level of proficiency with Microsoft Excel 

Preferred: 

• Bachelor’s Degree in Commerce, Finance, Accounting, Economics, and/or related field 
• CPA/MBA Preferred 
• Experience working with BI Tools like Power BI 
  
  

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

We’re 10% Employee Owned - all colleagues play a role in protecting our ethics and our independence, contributing ideas for the future and sharing in the rewards of success when the company is doing well.

_{#LI-IS1 #LI-Hybrid}

Job Type: 12-Month Contract Role. Full Time

Work type: Hybrid position. 2-3 days on-site is required.

Job Location: The successful candidate must be located in or around Toronto, ON.

• Office location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Recruitment Process Overview: 

 #LI-Hybrid

Are you a Strategist looking for impactful temporary opportunities? We're actively seeking talented Strategists, from junior to senior levels, to join our team on a project-by-project basis. If you're passionate about uncovering insights, shaping innovative approaches, and driving measurable results, we want to hear from you!

We're looking for sharp, analytical minds who can seamlessly integrate with our diverse projects, bringing fresh perspectives and strategic rigor. This is a fantastic chance to collaborate with various clients and contribute to high-impact work across a range of industries.

What We're Looking For:

• Experienced: You have a proven track record in strategic roles, whether it's brand strategy, communications strategy, digital strategy, or another related field.

• Analytical: You're skilled at research, data analysis, and translating complex information into clear, actionable insights.

• Proactive: You're a self-starter who can identify opportunities, develop compelling narratives, and present your findings with confidence.

• Collaborative: You enjoy working with cross-functional teams, taking feedback, and contributing to a dynamic and supportive environment.

• Adaptable: You can quickly pivot between projects, understand new client challenges, and develop tailored strategic solutions under tight deadlines.

What You'll Do:

Your responsibilities will vary based on the project and your experience level, but generally, you'll:

• Conduct in-depth research and market analysis to identify key trends and consumer behaviors.

• Develop comprehensive strategic frameworks, including brand positioning, target audience definitions, and messaging strategies.

• Collaborate with creative and account teams to ensure strategic alignment throughout the project lifecycle.

• Present strategic recommendations to internal teams and clients, articulating your rationale clearly and persuasively.

• Monitor performance and analyze results to refine strategies and optimize future efforts.

Why Work With Us?

• Flexible Opportunities: Take on projects that align with your expertise and availability.

• Diverse Engagements: Work on a wide array of challenging and exciting projects for various clients and sectors.

• Collaborative Environment: Join a supportive and innovative team that values strategic thinking and actionable insights.

If you're ready to lend your strategic expertise to impactful projects and work with a forward-thinking team, please submit your resume. We're excited to see how you can help shape our clients' success!

About Correlation One

Correlation One is the largest provider of AI and data workforce development programs globally, having trained over 500,000 professionals across 11 countries. As the largest training provider for Amazon Career Choice, and a growing partner to state governments building registered apprenticeship programs, Correlation One sits at the intersection of employer talent needs and scalable workforce training.

We work with Fortune 500 enterprises, federal and state government agencies, and leading employers to close skills gaps in AI, data analytics, cybersecurity, and operations leadership. Our programs produce job-ready graduates who are prepared to contribute from day one.

Role Overview

The Director of Employer Partnerships is a senior business development role responsible for building and scaling partnerships with employers who hire Correlation One program graduates, particularly from our Amazon Career Choice tracks and state-level apprenticeship programs. This role is the critical link between Correlation One’s training outcomes and employer hiring demand.

You will own the full lifecycle of employer partnership development: identifying target employers, building relationships with hiring leaders and talent acquisition teams, negotiating partnership structures, and driving measurable placement and hiring outcomes. You will work closely with program delivery, government partnerships, and executive leadership to ensure our graduate pipeline is tightly aligned with employer demand.

Key Responsibilities

Employer Partnership Development

• Identify, prospect, and close employer partnerships with companies actively hiring for roles aligned with Correlation One’s program tracks (data analytics, cybersecurity, IT support, operations leadership).
• Build a scalable employer pipeline across industries including technology, financial services, healthcare, logistics, and professional services.
• Develop and execute outreach strategies targeting hiring managers, talent acquisition leaders, and HR executives at mid-market and enterprise employers.
• Structure partnership agreements covering hiring commitments, interview pipelines, and co-branded talent programs.

Apprenticeship Program Growth

• Partner with state workforce agencies and Correlation One’s government partnerships team to recruit employers into registered apprenticeship programs.
• Educate employers on the value proposition, tax incentives, and talent retention benefits of apprenticeship models.
• Grow the employer base for existing state apprenticeship partnerships (e.g., Pennsylvania, Texas) and support expansion into new states.
• Coordinate with Department of Labor registered apprenticeship requirements and intermediary organizations.

Amazon Career Choice Graduate Placement

• Serve as the primary relationship owner for employers interested in hiring Amazon Career Choice program graduates across Operations Leadership, Data Analyst, Cybersecurity, and IT Support tracks.
• Collaborate with Amazon Career Choice program teams to align graduate skill profiles with employer job requirements.
• Build demand validation relationships with employers to demonstrate graduate readiness and drive hiring volume.

Strategy & Reporting

• Own employer partnership KPIs: number of active employer partners, graduate interviews scheduled, hires completed, and employer NPS.
• Develop and maintain a CRM-based employer pipeline in HubSpot, tracking partnership stage, hiring volume, and revenue attribution.
• Provide market intelligence on employer hiring trends, skills demand, and competitive landscape to inform program design.
• Present partnership results and pipeline updates to executive leadership on a monthly and quarterly basis.

Qualifications

Required

• 7–10 years of experience in employer partnerships, business development, or workforce sales within workforce development, staffing, talent solutions, or employer-sponsored training organizations.
• Demonstrated track record of building employer hiring pipelines and closing partnership agreements with mid-market and enterprise employers.
• Deep familiarity with the workforce development ecosystem, including registered apprenticeships, employer-sponsored training models (e.g., Amazon Career Choice or similar), and state/federal workforce programs.
• Experience working with or selling into HR, talent acquisition, and workforce planning functions at Fortune 500 or large-scale employers.
• Strong understanding of skills-based hiring trends, employer talent challenges, and the value proposition of non-degree talent pipelines.
• Excellent relationship management, negotiation, and consultative selling skills.
• Proficiency with CRM tools (HubSpot preferred) and data-driven pipeline management.

Preferred

• Direct experience at a national workforce development organization (e.g., Year Up, Per Scholas, NPower, Generation, JFF, Apprenti, or similar).
• Experience with apprenticeship programs, including employer onboarding and compliance requirements.
• Familiarity with Amazon Career Choice or other large-scale employer education benefit programs.
• Experience managing employer relationships across multiple geographies or program verticals simultaneously.
• Knowledge of data analytics, cybersecurity, IT support, or operations career pathways.

Where you are

• This role is remote and can be located anywhere in the Canada that is compatible with the EST time zone. 

How we support our people 

• Insurance or subsidies based on country
• Unlimited Time Off, with a minimum time off recommendation 
• Company-paid holidays
• Official company-wide holiday for the last week of the calendar year 
• Access to free data skills training through our programs
• A company culture that empowers individuals and embraces diversity through its core mission

Correlation One’s Commitment 

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.  We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. 

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidates@correlation-one.com.

#LI-DNI

#noad

The Role (Pacific Time Hours)

As Principal, Delivery, you are accountable for meeting customer deliverables as per contractual agreements (scope and time), and internal budget. The ideal candidate will drive and guide disciplined execution through the use of consistent methodologies, processes, and strong communication skills. You will be a passionate advocate for the League product and ensure the platform is implemented on time and with high quality to meet our clients’ business needs.

In this role, you are expected to:

• Manage, lead and oversee one or more client implementations and internal company and/or team initiatives simultaneously
• Implement the project governance structure, including delivery structure, change control and processes to support risk and issue escalation, decision making and program status 
• Lead the organization and deployment of League resources for implementation, the production of deliverables, and the oversight of timelines to ensure a seamless delivery of League products to clients
• Accountable for build and maintenance of end to end integrated program plans, resource assignments, budgets and performance against targeted implementation milestones for the implementation and teams
• Serve as escalation point for risks, issues, and decisions one or more implementations simultaneously
• Maintain a deep understanding of League’s product and platform to inform key business requirements and decisions during implementations
• Lead internal teams and the client on a successful change management plan by creating deliverables based on client pain points and objectives
• Collaborate on communication plans and drive accountability for obtaining final approvals on client deliverables
• Develop and manage a high performing team by providing direction and guidance both on the job and as a career coach to Implementation team members
• Coach and develop staff to have a deep understanding of implementation delivery methodology and the League’s product and platform
• Lead key internal initiatives to drive efficiencies and best practices for implementation processes, workflows, and tools
• Accountable for implementation client satisfaction scores and referenceable implementation clients
• Partner with Customer Strategy and Member Services teams to lead a smooth client transition from implementation to ongoing operations and account management
• Collaborate with the client lead from Customer Strategy to drive a smooth client transition from the sales cycle to implementation for the client and League teams

About You:

• Minimum 10 years in healthcare management, delivery and/or consulting experience
• 10+ years of client management and/or program management required
• Prior engagement management and/or team management experience serving as the primary interface with senior client executive sponsors
• Proven track record of strong client management and customer service skills
• Strong leadership skills and a drive to make a large impact on the company and its clients
• Excellent written and oral presentation skills, with the ability to engage, inspire, build credibility and engender trust across all levels of an organization.
• Strong business and technical acumen, and executive presence, combined with deep analytical and organizational skills
• Results-oriented individual with a history of setting and attaining goals and meeting aggressive timelines
• Confident, capable, enthusiastic self-starter with minimal need for direction
• Experience at a SaaS, health-tech company, and/or start-up company highly preferred  
• Experience with project management software and tools
• Bachelor’s degree or equivalent years of experience

What We Offer

• Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
• Bonus Program: Be rewarded for your contributions with our performance-based bonus program
• Employee Stock Option Program: Become an owner and share in our success through our stock option program
• Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
• Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
• Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
• Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
• Mentorship Program: Benefit from guidance and support from experienced leaders in your field

Security-related Responsibilities

• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department and team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
• Compliance with Information Security Policies

• Use AI tools as part of your daily workflow to enhance productivity, problem-solving, and decision-making (e.g., drafting, analysis, coding, research, or process automation)
• Apply judgment and accountability when using AI by reviewing outputs for accuracy, bias, and quality before use
• Continuously learn and adapt as new AI tools and capabilities emerge, incorporating them into your ways of working
• Identify opportunities to improve how work gets done from personal productivity to team-level workflows by leveraging AI effectively
• Operate with strong data responsibility and security awareness, especially when working with sensitive or regulated information

• Individual Contributors: Use AI to improve personal productivity and quality of output
• Senior ICs / Managers: Integrate AI into team workflows and improve processes
• Leaders: Drive AI adoption at the organizational level and shape how work is done across teams

• Demonstrated experience using AI tools in a practical, responsible way
• Curiosity and openness to experimenting with new technologies
• Ability to balance efficiency with quality and sound judgment

Opportunité 

À Valtech, vous trouverez un environnement propice à l’apprentissage continu, à l’impact concret et à la croissance professionnelle. Que vous développiez de nouvelles solutions digitales, remettiez en question les idées reçues ou construisiez la prochaine génération d’expériences client, votre travail contribuera à transformer les secteurs d'activité. 

Nous sommes fiers de: 

• Notre travail et l'innovation que nous encourageons 
• Nos valeurs : « share, dare, care » 
• Une culture d'entreprise qui favorise la créativité, la diversité et l'autonomie 
• Notre structure mondiale sans frontières, qui permet une collaboration fluide 

La maîtrise de l'anglais est requise, car le rôle implique des communications régulières avec des clients et des collègues situés à l'extérieur du Québec.

Rôle 

Nous sommes à la recherche d’un(e) Gestionnaire des opérations de revenus (IA et automatisation) pour prendre en charge et optimiser la façon dont les leads entrants et sortants sont capturés, acheminés et convertis en pipeline.

Ce rôle est essentiel pour faire évoluer notre moteur de mise en marché. Vous concevrez et opérerez un système de suivi propulsé par l’IA qui garantit que chaque lead de haute qualité est pris en charge rapidement, de manière cohérente et efficace, sans dépendre d’une équipe BDR traditionnelle.

Vous agirez comme point de liaison entre les systèmes alimentés par l’IA et les équipes de vente, en veillant à ce que l’automatisation améliore — et non remplace — l’efficacité commerciale. Il ne s’agit pas d’un rôle d’opérations traditionnel. Vous construirez le moteur qui transforme la demande en pipeline, en utilisant l’IA et l’automatisation pour amplifier les équipes de vente et permettre une croissance évolutive.

Responsabilités principales

Attribution des leads et rapidité de prise en charge (speed-to-lead)

• Gérer la logique complète d’attribution des leads dans le CRM
• S’assurer que tous les leads entrants sont assignés rapidement et suivre systématiquement les relances humaines
• Concevoir et maintenir les règles d’attribution (territoire, rotation, niveaux de priorité)

Suivi piloté par l’IA et gestion des flux de travail

• Concevoir, mettre en œuvre et optimiser des systèmes de suivi assistés par l’IA
• S’assurer que chaque lead qualifié est intégré dans des séquences d’engagement structurées (5 à 10 interactions)
• Améliorer en continu l’utilisation de l’IA pour :
  • Générer des messages
  • Personnaliser les approches
  • Adapter les séquences selon le comportement et les signaux des leads

Intégration IA–ventes

• Agir comme lien entre les outils d’IA et les équipes de revenus (GTM)
• S’assurer que les communications générées par l’IA sont :
  • Pertinentes
  • Opportunes
  • Exploitables pour les vendeurs
• Traduire les retours des équipes de vente en améliorations des flux et de la logique IA
• Permettre aux vendeurs d’interagir facilement avec les conversations générées par l’IA et de les convertir

Orchestration des données et des flux

• Intégrer et opérationnaliser des données provenant de multiples sources (signaux d’intention, données de contacts, activité entrante)
• Structurer et enrichir les données pour améliorer la performance de l’IA et la segmentation
• Identifier et corriger les lacunes dans les flux de données, l’enrichissement et la qualité
• Intégrer les données partenaires (certifications, leads partenaires, signaux de co-vente) dans les workflows CRM/marketing afin d’améliorer le ciblage et la visibilité

Activation des partenaires et accélération du pipeline

• Assurer la visibilité des exigences de certification partenaires (Google, Adobe, Shopify, etc.) et en suivre l’état
• Mettre en place des workflows automatisés pour identifier les écarts de certification et déclencher des suivis
• Capturer et structurer les succès, cas d’usage et preuves issus des partenaires pour réutilisation par les équipes ventes/marketing
• Collaborer avec l’équipe Partenariats pour aligner les certifications avec les priorités GTM et les opportunités de co-vente

Suivi de performance et optimisation

• Suivre et rapporter :
  • Le délai de prise en charge des leads
  • Les taux de conversion lead-vers-rendez-vous
  • Le pipeline généré
  • L’efficacité des actions pilotées par l’IA
• Tester et optimiser en continu :
  • Les messages
  • La segmentation
  • La cadence de suivi

Amélioration des processus et scalabilité

• Identifier les goulots d’étranglement dans la gestion et la conversion des leads
• Concevoir des workflows évolutifs réduisant les efforts manuels
• Garantir qu’aucun lead qualifié ne soit négligé
• Suivre le pipeline influencé par les partenaires, la couverture des certifications et l’efficacité des campagnes partenaires

Qualifications

• 3 à 6+ années d’expérience en opérations de revenus, marketing opérationnel ou croissance
• Solide expérience avec les CRM et la gestion du cycle de vie des leads
• Expérience concrète avec l’automatisation et les outils d’IA dans les processus go-to-market
• Capacité démontrée à concevoir et optimiser des workflows combinant automatisation et exécution humaine
• À l’aise avec les données, la segmentation et les indicateurs de performance
• Maîtrise de l’IA appliquée aux processus d’affaires réels (et non seulement expérimentale)
• Expérience avec les écosystèmes partenaires et les modèles de certification/co-vente (atout)
• Esprit systémique : conception de processus évolutifs plutôt que dépendance au travail manuel
• Mentalité de connecteur : capacité à faire le lien entre marketing, ventes et technologie
• Axé sur les résultats : focus sur le pipeline et la conversion, pas seulement sur l’activité

Si vous ne possédez pas toutes les qualifications mentionnées ou si vous avez des lacunes dans votre parcours, nous vous encourageons à postuler. À Valtech, nous reconnaissons la richesse des talents et valorisons la pluralité des perspectives ainsi que la soif d’apprendre. 

Engagement pour l’inclusion 

Nous concevons des expériences qui conviennent à toutes les personnes — et cela commence par nos équipes. À Valtech, nous avons à cœur de bâtir une culture inclusive où chaque individu se sent soutenu pour grandir, s'épanouir et atteindre ses objectifs. Quel que soit votre parcours, vous avez votre place. Explorez notre site Diversité et Inclusion pour en savoir plus sur nos actions en faveur d’un Valtech plus équitable. 

Bénéfices et avantages 

Il s’agit d’un poste en Temps Plain basé à Canada. La fourchette salariale proposée est de $100,000 - $150,000 CAD bruts par an, selon l’expérience et la localisation. 

Valtech offre un programme d’avantages sociaux complet, en vigueur après trois mois de service continu :

• Un régime d’assurance complet, avec la possibilité de choisir le module qui répond le mieux à vos besoins — Or, Argent ou Bronze. Selon le module sélectionné, l’employeur peut contribuer jusqu’à 80 % de votre couverture. Ce régime comprend des assurances invalidité de courte et de longue durée.
• Dialogue via Sun Life vous donne accès à des services de soins de santé virtuels, vous permettant de consulter un professionnel de la santé pour des urgences, des renouvellements d’ordonnance, et plus encore. Vous avez également accès au Programme d’aide aux employés et à leur famille, ainsi qu’à un programme complet de soutien en santé mentale.
• Un Compte de dépenses personnel de $500, pouvant être utilisé pour des remboursements de soins de santé, des abonnements au gym, des passes de transport en commun, des fournitures de bureau ou des contributions à votre REER par l’intermédiaire de Valtech.
• Un régime de retraite dans lequel Valtech égalera 100% de vos contributions à votre REER par l’entremise d’un Régime de participation différée aux bénéfices (RPDB), jusqu’à un maximum de 4 %. Vous pouvez commencer à cotiser à votre REER immédiatement, et au RPDB après 3 mois. L’acquisition des droits du RPDB est complétée après 24 mois de service.
• L’accès à un programme de vacances flexibles selon la politique de Valtech pour soutenir votre équilibre travail-vie personnelle, comprenant 5 jours disponibles pendant votre période de probation et un montant au prorata pour le reste de l’année.
• Un remboursement de technologie personnelle — $30/mois offert à chaque employé dès le premier jour.
• Nous fermons durant les vacances d’hiver et offrons des horaires flexibles tout au long de l’année, afin que vous puissiez profiter des après-midi ensoleillées du vendredi — pourvu que vos heures hebdomadaires soient complétées.

Processus de recrutement 

Une fois votre candidature envoyée, notre équipe Talent Acquisition l’examinera sous quelques jours. Si vos compétences et votre expérience correspondent au poste, nous vous contacterons pour les prochaines étapes. 

⚠️  Attention aux fraudes : n’interagissez qu’avec des adresses e-mail officielles se terminant par @valtech.com. 

Nous nous engageons en faveur de l’inclusion et de l’accessibilité. Si vous avez besoin d’un aménagement raisonnable pendant le processus de recrutement, veuillez l’indiquer dans votre candidature ou en informer votre Talent Partner. 

À propos de Valtech 

Valtech est une entreprise d’innovation et d’expérience qui a pour vocation d’offrir une meilleure façon d'appréhender le monde. En combinant expertises, secteurs et cultures, nous aidons les marques à créer de la valeur dans un monde de plus en plus digital. 

À l’intersection des données, de l’IA, de la créativité et de la technologie, nous accompagnons la transformation de grandes entreprises telles que L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, et bien d’autres. 

À Valtech, la transformation ne se limite pas aux discours. Nous la concrétisons. Nos collaborateurs sont au cœur de notre succès, et nous cultivons un environnement où chaque talent peut s’épanouir, évoluer et innover. 

Prêt·e à imaginer la suite ? Rejoignez-nous. 

Conformément à la loi allemande sur l'égalité de traitement et à son équivalent français, les offres d'emploi doivent être publiées de manière non sexiste. Nous utilisons la mention pour préciser que ce poste est ouvert à tous les genres dans ces pays, même si le titre du poste lui-même peut être traduit ou interprété comme « masculin » en allemand ou en français. 

About the Role:

Gusto is searching for a builder. Not a manager of an existing PEO sales team — a founder-minded sales leader who will design the motion, write the playbook, hire the team, and carry a personal book of business in the early months. This is a 0→1 opportunity to establish Gusto's PEO sales org from the ground up, and we're looking for someone who is energized by that challenge.

You will drive new PEO revenue by selling Gusto's co-employment solution to both prospects and our existing base of 400,000+ customers — Gusto's single biggest competitive advantage over legacy PEOs. The pace is fast, the market opportunity is real, and we're looking for someone who will bring experience, creativity, and a genuine passion for building to the table every single day. You align with our company values and have a knack for building for the long haul. If you're excited to roll up your sleeves, lead by example, and architect something from scratch, let's talk.

About the Team:

You will be the founding leader of Gusto's PEO sales function. In the first 6–12 months, you'll operate as a true player-coach — personally closing deals while simultaneously building the team, tooling, and infrastructure around you. You'll define the ideal customer profile, build out the sales stages and pipeline architecture in Salesforce, and establish the channel strategy (including broker and accountant referral partnerships) that will drive scalable new business over time.

This team will serve as Subject Matter Experts on PEO, guiding prospects through complex buying decisions and partnering closely with HR, benefits, and payroll counterparts to deliver a seamless customer experience. Your biggest unfair advantage: Gusto's existing install base. Like the best scaled PEOs, a meaningful share of your pipeline will come from converting existing payroll customers — and you'll be the one to design and build that on-ramp.

Here’s what you’ll do day-to-day:

• Sell and build simultaneously. For the first 6–12 months, carry a personal book of business while building the team and infrastructure around you. This is a player-coach role that requires someone comfortable operating at both levels.
• Design the sales motion from scratch. Define sales stages, lead routing, funnel metrics, and pipeline architecture in Salesforce. This org doesn't have a pre-built RevOps foundation — you'll build it.
• Own the full talent lifecycle. Partner closely with Recruiting to define hiring profiles, run interviews, and select top PEO sales talent. Onboard new hires for fast ramp and continuously assess team capacity to stay ahead of headcount needs.
• Build and leverage the channel ecosystem. Develop a point of view on broker, GA, and accountant referral channels. Even if you don't own these relationships day one, you'll be expected to shape the strategy and lay the groundwork for a scalable partner channel.
• Convert the install base. Develop the playbook for converting Gusto's existing 500K+ payroll customers to PEO. Understand the unique motion, objections, and value proposition for in-base selling vs. cold-start prospecting.
• Operate with selling season fluency. Understand and plan around PEO's concentrated selling window (Sept–Dec, with ~50–60% of new business landing Jan 1). Build team capacity, pipeline targets, and go-to-market rhythms accordingly.
• Collaborate cross-functionally with Sales, Marketing, and Product leadership to identify market opportunities, drive pipeline, and help shape PEO product strategy.
• Use data to drive decisions — from advisor skill development to team-level initiatives. Track, measure, and report on sales effectiveness; adjust programs as needed.
• Lead with AI fluency. As a people leader at Gusto, you're expected to actively model and drive AI adoption across your team — not just as a user, but as a champion. This means leveraging AI tools to surface pipeline insights, accelerate coaching, improve forecast accuracy, and identify at-risk deals earlier. You'll help your team integrate AI into daily workflows (outreach, call prep, follow-up), experiment with new tooling, and share learnings across the broader sales org. We expect our leaders to stay ahead of the curve and bring a point of view on how AI can make the team meaningfully better.
• Build a culture of excellence. Cultivate each individual's skill set and guide career pathing as they grow within the organization. Ensure the team maintains deep knowledge of PEO compliance, co-employment regulations, and applicable state and federal employment law requirements.

Here’s what we're looking for:

• PEO Expertise: 5+ years of experience in PEO sales, with direct experience standing up a PEO sales org or building a sales team 0→1 in a high-growth environment. We're prioritizing builder profiles over tenure in a mature org.
• Player-Coach Experience: Proven ability to carry personal quota while simultaneously building team, process, and infrastructure. This is not a pure management role in the early stages.
• Selling Season Fluency: Direct experience operating within PEO's Jan 1 selling cycle — Sept–Dec pipeline build, renewal dynamics, and capacity planning. This is a key screen for PEO-specific operating experience vs. generic HCM.
• Install Base Conversion: Experience developing or executing strategies to convert an existing customer base to a higher-tier or adjacent product. Familiarity with in-base PEO conversion motions is a strong plus.
• Channel Strategy: Understanding of broker, GA, and accountant referral channels in the PEO or benefits space. Ability to develop a POV and lay groundwork for scalable partner-sourced pipeline.
• RevOps & Pipeline Architecture: Experience building or significantly contributing to Salesforce pipeline design — sales stages, lead routing, funnel reporting — from an early-stage starting point.
• Management Experience: 5+ years of people management in a sales organization, including direct involvement in recruiting and hiring.
• Results-Oriented: Consistent track record of establishing and exceeding measurable goals.
• Sales Acumen: Strong working knowledge of inbound and outbound sales methodologies in SMB SaaS or HCM/PEO environments.
• Collaboration: Ability to work effectively across Sales, HR, Benefits, and Product teams; excellent interpersonal skills.
• AI Leadership: Demonstrated ability to evaluate, adopt, and champion AI and automation tools in a sales environment. Comfortable going beyond personal usage — setting expectations, building habits, and holding the team accountable to AI-enabled ways of working.
• Technical Proficiency: Salesforce.com (SFDC) experience required, including pipeline and funnel design; familiarity with HCM platforms and benefits administration tools preferred.

Our target on-target earnings (OTE) compensation for this role is $270,000/yr to $280,000/yr in Denver & most remote locations, and $295,000/yr to $318,000/yr for San Francisco, & New York. This OTE is structured with a target 60% base pay and 40% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

We’re looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a hybrid role and is open to applicants located within commuting distance of Toronto or Vancouver. In this role, you will report to the Manager, Enterprise Sales. 

WHAT YOU’LL DO:

• Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads.
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.  
• Proactively seek out insightful market and industry information in order to effectively develop rapport with enterprise customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.  Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer. 
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Partner with Sales Development Representatives to plan approaches to your accounts and work together to build outbound pipelines.
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support. 
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding. 
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Considerable relevant B2B sales experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling). 
• Demonstrated outbound sales experience, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns.
• Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Hybrid

We’re looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a remote-first role and is open to applicants located within Canada or the United States where we comply with our legal hiring entities. In this role, you will report to the Manager, Enterprise Sales. 

WHAT YOU’LL DO:

• Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads.
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.  
• Proactively seek out insightful market and industry information in order to effectively develop rapport with enterprise customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.  Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer.
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Partner with Sales Development Representatives to plan approaches to your accounts and work together to build outbound pipelines.
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support.
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding.
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Considerable relevant B2B sales experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling).
• Demonstrated outbound sales experience, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns.
• Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Remote

We’re looking for an Account Executive, Mid-Market to help us develop and close new business with mid-market Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. You will work with our inbound lead generation teams, helping our prospective customers choose Hootsuite as their Social Media Management partner. This is a hybrid role and is open to applicants located within commuting distance of Toronto.

WHAT YOU’LL DO:

• Successfully acquire new mid-market customers within our landmark industries by responding and actioning internal leads in order to achieve individual quota targets. 
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective customers. Forecast and close new business revenue every month.
• Proactively seek out insightful market and industry information in order to effectively develop rapport with mid-market customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges. 
• Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer. 
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding. 
• Engage and educate existing commercial customers on Hootsuite's value proposition; maximize the value of each account by aligning customer's unique needs and overall goals on social media.
• Provide day to day peer support with training new team members as they onboard and develop their sales skills.  
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Intermediate level experience in B2B sales OR 3+ years of lead generation/business development representative experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling).
• Experience crafting sales plans for your vertical/territory and building/executing on your account/territory plans.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

The below pay range represents the base pay for this position. In addition, the role is eligible for Hootsuite’s Sales Compensation Program. Candidates who advance will receive further details during the interview process.

#LI-NS1 #LI-Hybrid

We’re looking for an Account Executive, Mid-Market to help us develop and close new business with mid-market Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. You will work with our inbound lead generation teams, helping our prospective customers choose Hootsuite as their Social Media Management partner. This is a hybrid role and is open to applicants located within commuting distance of Vancouver.

WHAT YOU’LL DO:

• Successfully acquire new mid-market customers within our landmark industries by responding and actioning internal leads in order to achieve individual quota targets. 
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective customers. Forecast and close new business revenue every month.
• Proactively seek out insightful market and industry information in order to effectively develop rapport with mid-market customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges. 
• Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer. 
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding. 
• Engage and educate existing commercial customers on Hootsuite's value proposition; maximize the value of each account by aligning customer's unique needs and overall goals on social media.
• Provide day to day peer support with training new team members as they onboard and develop their sales skills.  
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Intermediate level experience in B2B sales OR 3+ years of lead generation/business development representative experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling).
• Experience crafting sales plans for your vertical/territory and building/executing on your account/territory plans.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

The below pay range represents the base pay for this position. In addition, the role is eligible for Hootsuite’s Sales Compensation Program. Candidates who advance will receive further details during the interview process.

#LI-NS1 #LI-Hybrid

We’re looking for an Associate Product Manager to help with various aspects of product management, from initial research to post launch activities. In this role, you'll assist in product discovery and customer research to inform decisions. You’ll support a wide range of internal stakeholders from the engineering, product marketing and sales teams to ensure a cohesive user experience. This role is open to applicants located in London, England; Luxembourg, Luxembourg and Toronto, Canada. In this role, you will report to the Group Product Manager. 

WHAT YOU’LL DO: 

• This role is centered within the Identity & User Management, and Billing areas.
• Assist in research projects and customer discovery initiatives to inform product decisions.
• Review, groom, and prioritize the product backlog in collaboration with Product Managers and Engineering teams.
• Participate in day-to-day activities with Engineering teams, including sprint planning, backlog refinement, and delivery support.
• Help teams remove blockers, manage dependencies, and resolve prioritization conflicts.
• Analyze performance metrics and help the Product Manager to make informed decisions.
• Support communication and visibility of product initiatives to the organization, particularly marketing, sales, and customer success.
• Collaborate with product and user interface designers to understand user experience design principles and customer journey optimization.
• Partner with product marketing to understand go-to-market strategies and customer communication approaches.
• Participate in agile development processes and learn best practices for product delivery.
• Support the creation and maintenance of product documentation, roadmaps, and stakeholder communications.
• Assist in the analysis of product performance through the adoption funnel of mobile and SaaS products.
• Learn and apply product planning, prioritization, and execution frameworks.

WHAT YOU’LL NEED: 

• A post-secondary degree in computer science, business, engineering, or equivalent combination of education and experience.
• 2-5 years of experience in analytics, growth, technology, consulting, or related field.
• Experience working in an agile environment is a plus.
• Understanding of (or a keen interest in) identity protocols like OAuth2 or SAML, and comfort navigating the logistical complexities of global billing systems and subscription lifecycles.
• Interest to build a career in software product management, with a keen interest in technology products.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Priority Setting: focuses time/energy on the most important issues/opportunities.
  • Clearly understand how to assess the importance of tasks and decisions.
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects.
• Self Development: is personally committed to, and actively works to continuously improve.

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-AD #LI-Remote

Title: Co-op, Internal AI Operations - Summary 2026

Location: Remote

Term: 4 months

Start Date: May 4th, 2026

We're looking for a curious, hands-on Co-op / Intern to help develop and operationalize AI workflows and automations that change how our teams work every day. Reporting to the Chief of Staff, Office of the CEO, you will serve as our internal AI change agent and partner with AI Champions across the organization to identify and help build AI-powered solutions that drive measurable efficiency gains and unlock capacity across the business. This is a role for someone with a strong interest in technology who’s excited to get hands-on with AI and ready to experiment, learn through failure, and adapt quickly along the way.

WHAT YOU'LL DO:

• Partner with AI Champions across the organization to identify workflows that we can automate or accelerate using AI at a global SaaS company
• Assist in building and prototyping AI-powered automations and workflows using tools like Gemini, the Anthropic API, Zapier, or similar platforms
• Test, iterate, and improve based on real feedback from the teams you are working with
• Track, document, and report on results to measure real impact across the organization
• Gain direct exposure to executive-level decision making by working closely with the Chief of Staff and leadership team to report on program progress

WHAT YOU’LL NEED:

• Interest in Building with AI: Some understanding on how to create AI agents is an asset. Personal projects, hackathons, and self-directed experiments count just as much as coursework
• Technical Skills: Knowledge or interest in working with APIs, AI tooling, and automation platforms such as Anthropic AI, Gemini, or Zapier. Basic programming/scripting skills are an asset (i.e. Python, JavaScript).
• Creativity and Innovation: You seek new and better ways of doing things, test ideas quickly, learn from what breaks, and implement improvements quickly
• Operations Skills: You're drawn to how things work and how to make them work better. You spot inefficiencies, think in systems, and find satisfaction in building something that runs smoothly
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Open Communication: Clearly conveys thoughts both written and verbal, listening attentively and asking questions for clarification and understanding
• Nice to have: Educational background in Engineering/Computer Science discipline or equivalent experience.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. 

[**Optional] Read more about our people, process, and technology on our Code blog http://code.hootsuite.com

See what our university co-ops do and say about working at Hootsuite http://code.hootsuite.com/co-ops/

In all we do, our six guiding principles light the way:

Step Up:  Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-AD #LI-Remote

We’re looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while being responsible for user adoption, revenue retention and growth, and customer advocacy. You will actively engage in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics. In this role, you will report to the Senior Manager, Customer Success.

WHAT YOU’LL DO:

• Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products.
• Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics
• Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics
• Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices.
• Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value.
• Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion.
• Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks, as required
• Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy.
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• Intermediate customer-facing / account management experience, preferably in the technology (SaaS) industry; proven success managing a customer portfolio with record of successful adoption
• Demonstrated knowledge of social media and/or social marketing and business use of social
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, support new owls with internal training & collaboration sessions
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Negotiation: successfully obtain commitment to a solution or idea, while maintaining integrity and relationships

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-AA1

The Director of Marketing Operations Business Partner defines and leads the marketing operating model to accelerate pipeline growth, execution excellence, and deliver performance insights. This role serves as a strategic partner across Revenue Operations, Sales Technology, Data, and Marketing leadership, guiding the design of scalable processes, measurement frameworks, and systems that align marketing execution with business objectives. Reporting to the VP, this role translates business objectives into operational capabilities and  business requirements. This role influences the roadmap direction, and ensures operational readiness and adoption of marketing capabilities that enable teams to execute effectively. This critical role acts as the operational bridge between Marketing strategy and execution, ensuring programs are measurable, scalable, and aligned to pipeline growth.

Based out of Canada or the United States (In Provinces & States we can hire legally), this role will report into the Vice President, Revenue Strategy & Operations.

WHAT YOU’LL DO:

Strategy & Operating Model

• Design and oversee the implementation of  the marketing operations strategy aligned to revenue and demand priorities
• Establish campaign governance, planning cadence, and execution standards
• Design scalable lifecycle processes across demand, field, and customer marketing
• Partner with Marketing leadership on annual planning, segmentation strategy, and program prioritization

Technology & Data Partnership

• Partner with Sales Technology, RevOps, and Data teams to shape the marketing technology roadmap
• Translate strategic business objectives and operational needs into use cases that guide platform decisions and drive measurable impact. 
• Influence architecture, integrations, and data design to enable lifecycle execution and measurement
• Drive marketing readiness for new capabilities including process design, rollout, and adoption to maximize impact
• Establish frameworks for campaign structure, tracking, and data standards to enable reliable  reporting and attribution
• Translate strategic initiatives into operational and platform requirements that support marketing transformation

Process, Measurement & Execution

• Define KPIs across funnel, pipeline creation, conversion, velocity, and ROI
• Establish attribution approach and performance frameworks
• Deliver executive insights that informs investment decisions, planning and performance optimization

• Standardize campaign intake, build, QA, and launch processes
• Improve lead management, scoring, routing, and lifecycle governance
• Drive automation and operational efficiency

Leadership

• Lead, develop, and evolve the Marketing Operations and analytics team by setting clear expectations, providing coaching and feedback, managing performance, and fostering an inclusive, collaborative environment aligned with organizational goals.
• Define priorities, operating rhythms, and ways of working for the function
• Partner cross functionally to align GTM planning and execution
• Act as strategic advisor to Marketing leadership

WHAT YOU’LL NEED:

• 15+ years in Marketing or Revenue Operations in SaaS environment
• Experience building and scaling marketing operating models in growth stage companies
• Proven experience influencing cross functional strategy and roadmaps
• Strong understanding of funnel management, lifecycle design, and attribution
• Experience supporting planning, forecasting, and pipeline strategy
• Expertise in lead scoring, ABM architecture, and performance measurement
• Experience leading teams and driving operational transformation
• Executive communication and stakeholder alignment skills
• Familiarity with Salesforce, marketing automation platforms, intent platforms (e.g., 6sense), conversation intelligence, and BI tools
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

We’re looking for Enterprise Customer Advocate to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner.

This role is dedicated Talkwalker role, hybrid role and is open to applicants located within Mexico City, Mexico and Vancouver, Canada. In this role, you will report to the Senior Manager, Customer Support.

**Por favour asegúrese de que su currículum y su solicitud estén en inglés.**

WHAT YOU’LL DO:

• Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)] 
• Embrace a customer first mindset to address and resolve customer questions, issues, and concerns 
• Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers. 
• Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
• Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity) 
• Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
• Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones. 
• Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns. 

WHAT YOU’LL NEED:

• Up to 2 years in a product or customer technical support role. 
• Excellent interpersonal, verbal, and written communication skills. 
• Ability to multitask, attention to detail and time management are essential. 
• Knowledge of ticketing platforms i.e. Salesforce and Jira is a plus. 
• Experience in a multi-channel environment (Phone/Chat/Email). 
• Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products. 
• Strong work ethic to handle multiple requests with exceptional follow-through 
• Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc]. 
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.

WHO YOU ARE: