About The Wilshire Group 

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.  With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.  We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

Contract | W2 | 6+ months | $90.00 per hour

Job Title: Executive Director, Revenue Cycle & Patient Access Transformation

Position Overview

The Executive Director of Revenue Cycle & Patient Access Transformation provides strategic and operational leadership for enterprise-wide front-end revenue cycle services, patient access operations, and ambulatory scheduling functions. This role is responsible for driving financial performance, improving access to care, optimizing workflows, and leading large-scale Epic and EMR-enabled transformation initiatives across a health system or multi-site organization.

This leader brings a balance of strategic vision, financial discipline, and hands-on operational expertise to improve efficiency, patient experience, and organizational performance.

Key Responsibilities

Revenue Cycle & Financial Performance

• Lead front-end revenue cycle operations including registration, scheduling, eligibility, and financial clearance functions
• Develop and manage budgets, financial forecasts, and cost analysis models to ensure fiscal accountability
• Monitor and improve key performance indicators including days in accounts receivable, denial rates, and cash projections
• Strengthen internal controls and reporting systems to support revenue integrity and compliance

Patient Access & Call Center Operations

• Oversee access center/call center strategy, structure, and performance across multiple service lines
• Design and implement scheduling models, decision trees, and template optimization to improve access to care
• Establish and maintain service-level KPIs to ensure operational consistency and patient satisfaction
• Lead initiatives to expand centralized scheduling and multi-specialty access models

Operational & Strategic Leadership

• Serve as a key leader in ambulatory and hospital-based operational strategy and execution
• Partner with executive leadership to align operational goals with organizational mission and financial targets
• Lead cross-functional teams focused on health system optimization and workflow redesign
• Drive employee training, coaching, and leadership development programs

Epic & Technology / System Implementation

• Lead or support Epic implementation projects related to Patient Access, Registration, and Revenue Cycle workflows
• Conduct gap analyses, develop mitigation plans, and ensure successful go-live execution
• Partner with IT and operational stakeholders to identify and implement technology solutions that improve efficiency and data accuracy
• Support operational reporting enhancements and system integration initiatives

Process Improvement & Change Management

• Apply Lean and process improvement methodologies to reduce waste and improve efficiency
• Lead organizational change management efforts across clinical and administrative teams
• Identify opportunities for workflow redesign and operational standardization
• Improve patient experience through streamlined access and coordinated care pathways

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field required
• Master’s degree (MBA, MHA, or related discipline) preferred
• 15+ years of progressive healthcare leadership experience in revenue cycle, patient access, or ambulatory operations
• Demonstrated experience managing call centers or access centers in a healthcare environment
• Strong Epic (or similar EMR) implementation and optimization experience required
• Proven track record in budget management, financial oversight, and operational performance improvement
• Experience leading multi-site or enterprise-level healthcare operations strongly preferred

Core Competencies

• Strategic thinking with strong operational execution
• Financial acumen and revenue cycle expertise
• Leadership of large, cross-functional teams
• Data-driven decision making and reporting
• Change management and organizational transformation
• Patient-centered access design and workflow optimization

An overview of this role

As a Staff Forward Deployed Engineer at GitLab, you will work at the intersection of customer outcomes, product direction, and hands-on engineering. This role is focused on strategic accounts in the AMER region, where you will help customers adopt GitLab and the GitLab Duo Agent Platform in complex enterprise environments, including self-managed, regulated, and constrained deployments. You will guide deep technical discovery, design practical adoption paths, and build reusable solutions that help customers move from early platform use into broader CI/CD, security, compliance, and AI-enabled workflows.

This is not a traditional consulting role centered on one-off delivery. Instead, you will use customer issues to create durable technical assets, shape architecture patterns, and influence upstream product and engineering decisions when field needs point to a broader solution. Your work will help reduce time to value for strategic customers while improving how GitLab scales adoption across similar environments.

Some examples of our projects:

• Building a regulated-environment deployment accelerator for GitLab Duo Agent Platform in self-managed or constrained environments
• Authoring reusable reference architectures for AI Gateway, identity, runners, network boundaries, model connectivity, and governance controls

What you’ll do

• Conduct deep technical discovery in selected strategic accounts to assess platform readiness, evaluate constraints, and identify high-value adoption opportunities across GitLab and GitLab Duo Agent Platform.
• Lead architecture and delivery design for complex enterprise environments where platform migration, regulated requirements, and product boundaries intersect.
• Partner with customer stakeholders and GitLab account teams to prioritize use cases based on business impact, technical feasibility, repeatability, and long-term platform value.
• Design and build bounded proofs, prototypes, deployment patterns, and reusable accelerators across source code management, CI/CD, security, compliance, and AI-enabled workflows.
• Architect self-managed and enterprise deployments, including runners, access controls, network boundaries, observability, AI Gateway, model connectivity, and governance controls.
• Turn recurring field patterns into reusable assets such as runbooks, templates, design notes, technical guidance, product briefs, and reference architectures that can be used across accounts.
• Contribute code, technical designs, or architecture changes when strategically necessary, in partnership with product and engineering, to address blockers that should be solved upstream.
• Travel as needed for strategic customer engagements, architecture workshops, and team coordination, with expected travel up to 50%.

What you’ll bring

• Experience in software engineering, platform architecture, forward deployed engineering, technical consulting, or similar customer-facing engineering roles.
• Strong software engineering fundamentals, including the ability to read, reason about, and contribute to production systems, ideally with experience in Ruby on Rails and/or Go.
• Strong systems design and software architecture skills, with experience evaluating APIs, asynchronous workflows, CI/CD systems, security boundaries, scalability, and operational tradeoffs.
• Hands-on experience with GitLab CI/CD, pipeline design, YAML, runners, and GitLab APIs.
• Experience with infrastructure as code and enterprise deployment tooling such as Terraform, Ansible, Helm, or similar approaches.
• Working knowledge of large language models, agentic patterns, tool orchestration, and the practical limits of AI systems in production environments.
• A track record of creating reusable technical assets that outlive a single engagement, along with strong written and verbal communication skills for technical design and architecture guidance.
• Comfort leading conversations with senior stakeholders across security, compliance, engineering, platform, and business teams, especially in ambiguous enterprise environments.

About the team

The Staff Forward Deployed Engineer works closely with teams across Customer Success, Solutions Architecture, product, and engineering to solve hard adoption problems in enterprise customer environments. We focus on high-leverage technical work for strategic customers, especially when standard approaches do not fully fit the environment or the adoption challenge.

We are especially valuable in situations where self-managed deployment models, security and compliance requirements, migration complexity, or AI platform adoption create barriers that standard approaches do not fully address. Success on our team comes from strong technical judgment, a bias for reuse, and the ability to balance immediate customer needs with long-term platform impact. 

The Opportunity 🚀

As VP, Small Business Sales, you will own and scale Carrot’s SMB revenue engine.

This is not a maintenance role. It is a build-and-scale leadership opportunity with meaningful visibility across the business. You will shape the strategy, structure, operating rhythm, and execution model for one of Carrot’s most important growth segments.

You will lead a team of SMB sales representatives and work closely with Marketing, Revenue Operations, Product, Customer Success, Finance, and other Sales leaders to sharpen our go-to-market approach, strengthen our broker and consultant ecosystem, improve conversion, and create a repeatable path to revenue growth.

You will also be a key voice in executive-level customer conversations, helping position Carrot with HR, Benefits, Finance, and C-suite stakeholders who are making important decisions about how to support their people.

The right leader will bring strong commercial judgment, a builder’s mindset, operational discipline, and the ability to inspire teams to do ambitious, meaningful work.

What You’ll Own 💼

In this role, you will:

• Develop and execute the SMB sales strategy to consistently achieve or exceed revenue goals.
• Lead, coach, and scale a team of approximately 8–10 SMB sales representatives.
• Build a high-performance culture rooted in clarity, accountability, strong coaching, and continuous improvement.
• Design and operationalize the SMB sales engine, including forecasting, pipeline management, deal strategy, performance inspection, and sales cadence.
• Establish clear KPIs, operating rhythms, and leading indicators that drive consistent execution.
• Engage directly in strategic customer conversations with HR, Benefits, Finance, and executive stakeholders.
• Lead or support complex, multi-threaded deals when executive presence or strategic support is needed.
• Strengthen relationships with brokers, consultants, and channel partners who influence employer buying decisions.
• Own forecasting accuracy, pipeline visibility, and business performance for the SMB segment.
• Partner cross-functionally to improve messaging, pricing, packaging, enablement, and go-to-market effectiveness.
• Bring structured market feedback into Product and Marketing to influence roadmap, positioning, and buyer engagement.
• Help define what excellent SMB sales execution looks like at Carrot as the business continues to scale.

What Success Looks Like 📈

In your first 12–18 months, you will have:

• Built a predictable, scalable SMB sales engine with clear operating discipline.
• Established a repeatable path to SMB revenue growth.
• Improved team performance through stronger coaching, clearer expectations, and better execution.
• Strengthened Carrot’s presence with SMB buyers, brokers, consultants, and benefit influencers.
• Increased forecasting discipline, pipeline visibility, and leadership confidence in segment performance.
• Identified opportunities to improve packaging, positioning, and sales effectiveness.
• Helped define how Carrot wins in SMB for years to come.

About You ✨

You are a sales leader who knows how to build. You bring the discipline to run a strong business, the creativity to shape a growing market, and the leadership presence to inspire a team through scale.

You likely have:

• 8–10+ years of sales experience, including meaningful sales leadership experience.
• A track record of leading, coaching, and developing high-performing sales teams.
• Experience owning measurable revenue targets and driving consistent performance.
• Success selling complex, multi-stakeholder solutions to HR, Benefits, People, Finance, Healthcare, or executive buyers.
• Strong executive presence and confidence engaging senior decision-makers.
• Experience building or scaling a sales motion, not only managing an established one.
• Strong forecasting discipline and a data-driven approach to pipeline, performance, and team management.
• Comfort operating in a fast-moving, high-growth environment where strategy and execution happen in parallel.
• Experience working with brokers, consultants, channel partners, or other influencers in the sales process.

Nice to Have ⭐

While not required, we would be especially excited if you bring:

• Experience selling employer-sponsored healthcare, benefits, fertility, family-forming, hormonal health, or digital health solutions.
• Experience scaling or transforming a sales segment in a high-growth company.
• Familiarity with fully insured and self-funded employer benefit models.
• Experience building repeatable sales motions in SMB, mid-market, or benefits-driven markets.

Why This Role Matters 🧡

This role sits at the intersection of mission, market opportunity, and business growth.

The SMB segment represents a meaningful opportunity to expand access to Carrot for more employers and more employees. Many smaller organizations want to offer best-in-class benefits but need a partner who can make the buying process clear, scalable, and actionable.

As VP, Small Business Sales, you will help build that path.

You will have the opportunity to shape a growth engine from the ground up, influence how Carrot shows up in the market, develop a high-performing team, and create lasting impact for employers and families.

Interview Process 🤝

We take hiring seriously and believe a structured, transparent process helps both sides make the right decision.

For this role, you can expect:

1. Intro Call with Recruiting — 30 minutes
2. 3 -Minute Video Pitch 
3. Sales Leadership & HRBP Panel — 45 minutes
4. Cross-functional Panel — 45 minutes
5. Hiring Manager Interview — 45 minutes

Throughout the process, we will share context on the team, business strategy, expectations, and what success looks like. We encourage candidates to use each step to evaluate whether Carrot and this role are the right fit for their career, leadership style, and goals.

Why Candidates Join Carrot 🌍

Carrot offers the opportunity to do commercially meaningful work in service of a deeply human mission.

Our leaders are empowered to build and shape how we scale. We value ownership, thoughtful execution, collaboration, and long-term thinking.

Highlights include:

• A high-trust, high-ownership culture where leaders are empowered to build and scale.
• A mission-driven business with meaningful market demand and real-world impact.
• Competitive equity with a long-term focus on value creation.
• Flexible Time-Off. Actively promote healthy time off habits to ensure people are actually disconnecting and recharging.
• Comprehensive parental leave and family-forming support for employees and their families.
• A modern, flexible work environment designed to support productivity, collaboration, and balance.
• The opportunity to help expand access to care for people navigating fertility, family-forming, and hormonal health journeys.

Compensation 💰

Carrot offers a holistic Total Rewards package designed to support employees in all aspects of life inside and outside of work. This includes health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and more.

The starting base salary for this role is $185,000–$200,000, with actual compensation varying based on experience, skills, and job-related factors. Certain roles are eligible New Hire Stipend, Coworking Stipends and Productivity Stipends.

Fraud and Security Notice 🔒

All communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to securityreporting@get-carrot.com.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

People Strategy & Enablement (PS&E) bridges the gap between strategy and impact. We create clarity and momentum for People initiatives, partnering cross-functionally to design and run scalable programs and products that improve decisions, reduce friction, and support sustainable growth. By enabling operational excellence and alignment, we ensure the People team can move faster and with confidence.

Our work spans five core areas: strategic planning and roadmap prioritization to ensure the People team focuses on the highest-value initiatives; pillar management to track health, risks, and progress of strategic initiatives with transparency and accountability; project management to provide the discipline and structure required to move initiatives across the finish line — from inception through delivery; design readiness and change management to prepare the organization to adopt and sustain new programs; and People operating rhythms to organize and facilitate planning cadences and forums that keep the organization aligned and moving.

The role

This is not a typical project management role. As Project Manager for People Operations Intake & Portfolio, you will own the systems, processes, and judgment layer that determines what the Partners, Operations & Insights (POI) organization works on — and in what order. You will be the connective tissue between the People team's ambitions and POI's capacity, serving as the first point of contact for all work requests flowing into POI's four core teams: People Solutions, People Data Analytics & Research (PDAR), People Partners, and Employee Relations & HR Compliance.

You will build and run Stripe's POI intake and prioritization process end-to-end — from designing the intake experience for requestors, to triaging and evaluating incoming Jira tickets, to facilitating prioritization conversations with POI and People team leaders. As this function matures, you will expand into a broader portfolio intelligence role: the key strategic partner to all People team requestors, ensuring that the organization's most limited resource — team capacity — is always directed at the highest-priority work.

Critically, you will also build an AI agent to power and scale this work. You will design, iterate on, and deploy an intelligent intake assistant that helps with automated scoping, duplicate request detection, time commitment estimation, resourcing recommendations, and prioritization guidance — upleveling the quality of every intake interaction across the org.

What you'll do

• Own and operate the POI intake process end-to-end. Manage the Jira-based intake system, ensuring all incoming requests are triaged promptly, routed correctly, and tracked through their full lifecycle from submission to delivery.
• Serve as the primary intake partner for People team requestors. Act as a knowledgeable, approachable first point of contact who helps teams scope and frame requests well, setting clear expectations on timelines, effort, and likelihood of prioritization.
• Facilitate regular intake and portfolio cadences. Set cadence for POI Intake reviews, backlog grooming, and  full roadmap reviews.
• Identify systemic patterns and surface insights to leadership. Synthesize trends across intake submissions to proactively flag capacity constraints, recurring themes, capability gaps, and emerging risks before they become blockers..
• Apply strategic judgment to prioritize the POI portfolio. Evaluate incoming tickets against People team SOKRs, the 3-Year Plan (3YP), and establish prioritization frameworks.
• Build and maintain portfolio visibility and capacity reporting. Develop dashboards and reporting that give POI leadership and People team stakeholders real-time insight into resource allocation, queue depth, and roadmap health. Participate in quarterly business reviews and annual planning cycles.
• Design, build, and continuously improve an AI agent for intake. Create an intelligent agent that automates and enhances the intake experience, that ultimately can be deployed to reduce time-to-decision and improve requestor experience at scale.
• Continuously improve the intake experience. Build and maintain requestor-facing documentation, submission guides, communication templates, and onboarding materials that reduce friction and improve ticket quality at submission.
• Partner with POI leaders and People team leaders on resourcing and prioritization conversations. Prepare and present portfolio data and recommendations to senior stakeholders, facilitating trade-off discussions with rigor, objectivity, and a clear point of view.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of experience in project management, business operations, strategy, or consulting with experience navigating complex, matrixed organizations and managing competing priorities.
• Demonstrated experience designing, building, or significantly improving an intake, triage, or portfolio management process for a delivery team or operations function.
• Strong analytical and systems-thinking skills. Able to evaluate competing requests against strategic frameworks, make well-reasoned prioritization recommendations, and communicate trade-offs clearly to senior stakeholders.
• Proficiency in Jira or equivalent ticketing/project management tools. Comfortable with workflow configuration, ticket lifecycle management, capacity planning, and reporting.
• Proven experience using AI tools (LLMs, AI agents, or automation platforms) to streamline workflows, build lightweight productivity solutions, or automate repetitive operational tasks.
• Excellent written and verbal communication skills. Able to translate ambiguous, incomplete requests into clear, actionable project briefs and present complex portfolio data accessibly to both technical and non-technical stakeholders.
• Proven ability to manage relationships with senior stakeholders (directors, VPs), including setting expectations, navigating pushback, and facilitating alignment conversations with confidence.
• Comfort operating in ambiguous environments where the work is not always well-defined. Able to independently identify the right approach and establish meaningful success metrics.
• Collaborative, low-ego working style. Able to operate as a strategic partner and trusted advisor rather than a decision-maker, earning credibility through rigor and good judgment.
• At least 2 years of experience working within or closely alongside an HR, People, or equivalent internal operations team.

Preferred qualifications

• Hands-on experience building AI agents or automation workflows using no-code/low-code tooling.
• Experience with prompt engineering, RAG (retrieval-augmented generation) concepts, or designing human-in-the-loop workflows for AI-assisted processes.
• Background in portfolio management, demand management, or capacity planning, including experience with prioritization frameworks (RICE, WSJF, OKR-alignment scoring, or similar).
• Experience with change management frameworks (e.g., Prosci ADKAR® Model) and designing adoption strategies for new processes or tooling.
• Familiarity with HR systems (e.g., Workday, Greenhouse, Retool) and People team workflows.
• Experience building portfolio dashboards or capacity reports using tools like Tableau, Looker, Google Sheets, or similar.
• Experience building and deploying process documentation, requestor-facing guides, or enablement materials that improve submission quality and reduce intake friction.
• Familiarity with data privacy and compliance considerations relevant to employee data, particularly in the context of AI tools and automated workflows.
• Experience using AI tools to increase personal and team productivity.
• Advanced proficiency in Google Workspace (Sheets, Docs, Slides) and Mac OS.

What this job can offer you

• This is an exciting time to join Remote as a People Partner. As an individual contributor, the People Partner provides proactive, strategic partnership to their assigned client group, in alignment with the function’s lead People Business Partner. You will own the resolution of complex employee relations and lead the design and implementation of global people programs. Your mission is to drive commercial impact, ensuring our people strategies move the needle on business performance and scale effectively through AI and automation.

What you bring

• People Partnering Experience: Experience in a People team, specifically in an Employee Relations or People Partner capacity, supporting a global organization.
• Proactive & Solution-Oriented: You don’t just propose solutions; you own the end-to-end execution of complex projects.
• Commercial Mindset: You speak the language of the business and ensure people strategies accelerate business performance.
• Stakeholder Management: Ability to coach and influence leaders through complex organizational changes
• Tech & AI Savvy: You are an early adopter. You’re excited to use AI tools and automation to remove manual friction from your workflow.
• Complex Problem Solving: Demonstrated discretion and expert judgment while navigating high-risk, sensitive, and confidential organizational challenges.
• Data-Driven Storyteller: You use data to diagnose organizational health, validate strategy, and provide high-level, evidence-based advice
• Values-Led Judgment: You possess high emotional intelligence and the discretion to handle sensitive situations with grace.
• Async Champion: You have exceptional writing skills and thrive in an environment that prizes clear, public-by-default documentation

Key Responsibilities 

• Strategic Advisory & Consultancy: Act as the primary advisor to leadership within your assigned departments; provide expert consultancy on organizational health, complex leadership transitions, and performance strategy to align functional goals with Remote’s commercial objectives.
• End-to-End Program Ownership: Lead the design and iteration of global people programs while providing strategic review for broader people team projects to ensure they are scalable and high-impact.
• Complex Problem Solving: Independently own and resolve high-complexity employee relations issues, while ensuring a positive, values-aligned experience.
• Optimize via AI & Automation: Lead the adoption of AI and automation tools across the People Partnering function to increase collective efficiency and remove friction
• Data-Driven Strategy: Analyze people data and trends to contribute to decisions on strategy and programs, translating data into long-term strategy and making recommendations to leadership
• Culture Carrier: Influence and iterate on our high-performance culture by translating feedback into actionable strategies, modeling a growth mindset during periods of ambiguity.
• Handbook Leadership: Act as an ambassador and contributor to Remote's Handbook, ensuring our processes remain transparent, automated, and a strategic asset
• 70-80% of time is dedicated to functional business units, while 20-30% of time is assigned to priority projects.

Practicals

• You'll report to: Director, People Partners
• Team: People - People Partners
• Location: For this position we welcome everyone to apply, but we will prioritize applications from Europe and the Americas.
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check 

Job Title: Vice President, Customer Care & Contact Center Shared Services

Location: Remote 

Position Summary

The Vice President, Customer Care & Contact Center Shared Services will lead customer servicing operations for Personal Lines and Life & Retirement while overseeing the centralized capabilities that support both Customer Care and Claims operations. This role blends operational excellence with enterprise transformation, ensuring strong service performance today while building a modern, insight-driven contact center for the future.

The VP will be responsible for contact center operations as well as shared services including Quality Assurance, Workforce Management, Contact Center Technology, Analytics & Insights, Vendor Management, and Operational Modernization. This leader will partner across the organization to deliver exceptional customer experiences while improving efficiency, scalability, and operational discipline.

Key Responsibilities

Customer Care Operations (Policy Servicing)

• Lead end-to-end servicing contact center operations across voice and digital channels.
• Drive performance across key service metrics including service level, abandon rate, average handle time (AHT), first contact resolution (FCR), quality assurance (QA), customer satisfaction (CSAT), net promoter score (NPS), complaint management, and regulatory compliance.
• Foster a strong coaching culture and build frontline leadership capability.
• Drive demand management initiatives to reduce avoidable contacts.
• Partner cross-functionally with Underwriting, Billing, Claims, Distribution, and Product teams to resolve systemic service issues.

Contact Center Shared Services (Customer Care & Claims)

Quality Assurance & Performance Management

• Lead the enterprise QA framework including calibration standards and coaching effectiveness.
• Integrate speech and text analytics to generate actionable insights.
• Ensure governance, compliance, and performance transparency. 

Workforce Management (WFM)

• Oversee forecasting, capacity planning, scheduling, and intraday operations management.
• Manage shrinkage controls and scenario planning.
• Establish a unified workforce management model across internal and outsourced operations. 

Telephony & Contact Center Technology

• Provide operational ownership for contact center platforms including routing, IVR, call recording, and knowledge management tools.
• Partner with IT to define technology roadmaps, integrations, and platform modernization initiatives.
• Simplify and rationalize fragmented or legacy tooling. 

Analytics & Insights

• Establish enterprise dashboards and KPI governance.
• Lead Voice of the Customer (VOC) programs, root-cause analysis, and identification of contact demand drivers.
• Translate insights into operational, training, and digital improvements. 

Vendor Management

• Govern business process outsourcing (BPO) relationships, service level agreements (SLAs), and contract performance.
• Ensure consistent performance management across internal and partner operations. 

Modernization & Automation

• Lead the contact center transformation roadmap, including self-service capabilities, workflow automation, AI-assisted servicing, and digital enablement.
• Develop business cases and oversee ROI realization for modernization initiatives.
• Balance automation with regulatory compliance and customer trust considerations.

Customer Experience Strategy & Governance (Enterprise)

• Own the enterprise Customer Experience function, establishing a cohesive customer-centric strategy aligned with corporate objectives.
• Lead the development and improvement of end-to-end customer journeys across service, claims, and digital touchpoints.
• Establish and govern Voice of the Customer programs, leveraging customer feedback, analytics, and operational insights to drive improvements.
• Define and monitor enterprise CX metrics including NPS, CSAT, Customer Effort Score, and journey-level performance indicators.
• Partner with leaders across operations, claims, marketing, digital, and HR to embed customer-centric behaviors, processes, and performance management across the organization.
• Lead enterprise initiatives that strengthen customer-centric culture and improve brand perception and loyalty. 

Qualifications

Required

• 12+ years of leadership experience in large-scale contact center or customer operations.
• Experience leading Quality Assurance, Workforce Management, and contact center technology governance functions.
• Proven experience managing multi-site and/or outsourced contact center operations.
• Strong analytics orientation with a KPI-driven operating discipline.
• Demonstrated success leading operational transformation initiatives at scale. 
• Bachelor’s degree or equivalent experience.

Preferred

• Personal Lines Property & Casualty insurance or regulated financial services experience.
• Experience integrating customer care and claims support operating models.
• Experience leading contact center platform modernization or technology migrations.

Leadership Profile

• Operational leader who can both run the business and transform it.
• Highly accountable with strong performance orientation.
• Data-driven decision maker.
• Effective cross-functional influencer and collaborator.
• Builds strong frontline leadership and organizational bench strength.
• Customer-focused while maintaining cost discipline and regulatory awareness.

Salary Range: $150,000 - $210,000 (with bonus eligibility)

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Role

We provide fractional Chief Revenue Officer services for mid-market home service contractors ($10M+ revenue). We step into companies with sales leadership vacuums and stabilize the revenue operation, build systems, and recruit the permanent leader. We work with 1-2 new clients a month by design. You are the founder's primary BD and marketing partner - running a high touch, relationship driven outbound motion to private equity firms, HR directors, and contractor owners. Every artifact you produce goes in front of executives deciding on $100K+ engagements. 

You are not someone who waits for direction. You bring recommendations, push back on weak ideas (even if they're from your senior), and own the execution. 

Responsibilities

• Run warm Linkedin outreach to the founder's connections and identify warm paths into target accounts via Sales Navigator
• Own outbound nurture sequences to private equity firms and HR directors, written in the founder's voice at executive grade
• Manage the relationship CRM in Go High Level - who's been touched, what the next step is, what's stale
• Draft thought leadership posts and comments on the founder's Linkedin that reflect Contractor CRO positioning (turnaround sales, leadership vacuums)
• Set up and maintain lead attribution across Linkedin, YouTube, podcast and inbound channels so we know what is actually working
• Manage podcast guest booking outreach and prep
• Maintain brand and messaging consistency across the website, decks, and client-facing assets. 
• Pivot strategy when needed. This is marketing - test, test, test. 

Requirements

• 3+ years in marketing, BD or sales operations role for a B2B services business.
• Proven ability to write executive-presence English copy - Linkedin posts, cold emails, sales collateral (not AI generated)
• Strong critical thinker who can push back on ideas with reasoning, and hold their own in a strategy conversation without needing to lead it
• Self directed operator who identifies what needs to happen, executes, and brings drafts for approval rather than waiting for instructions
• Bring recommendations - comfortable telling the founder why an idea won't work and proposing a better one, with reasoning
• Detail obsesses across spelling, formatting, and brand consistency - sloppiness costs deals
• Working knowledge of Go High Level (or similar platform) and Linkedin Sales Navigoator
• Available 6AM to 3PM Pacific Time, Monday to Friday

Compensation & Benefits (to be provided by Offshore Launch)

• Up to $1800, depending on experience
• 13th month pay
• Up to 150% of one month's salary in performance bonus. 
• Comprehensive HMO policy, including dependents

Note

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.

Global Strategist -ServiceNow HRSD

Why Us 

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With thousands of ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.   We are #GoingBeyond  

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Come join our Crew!

The Role

NewRocket is hiring a Global Strategist (HRSD).  Our Global Strategists are recognized thought leaders in the market.  They are a key member of our Leadership Team, partnering closely with the Global Strategy Consulting (Advisory) Leader to ensure we develop and share our point of view on the ServiceNow HR - Employee solutions. If you enjoy engaging with clients to understand their needs while sharing our experience and perspective, this just might be the role for you!   

Establish the HR - Employee roadmap of prioritized solutions aligned with NewRocket strategy and Service Now-Global Solutions Framework that differentiate us in the market.  Activate high value, differentiated sales plays by Capability teams within the practice.  Developing our learning curriculum for crew members within the HRSD - Employee center of excellence.  Build external relationships with ServiceNow product and partner enablement teams aligned to the, to ensure we are the leader and go to from the ServiceNow perspective.  Provide coaching and mentoring for team members in an inclusive environment.

What You Will Be Doing

• Work with Solution and Platform Architects, Area Delivery Directors, collaborating with Sales and Pre-Sales to define Deal solutions. Review and approve proposals and SOWs through deal reviews, including Pursuit QAs (PQAs)
• Engage on Client delivery as Subject Matter Expert to advise clients and guide engagement teams to drive high customer satisfaction
• Provide input to Leaders on strategic priorities, headcount planning and talent development
• Mentor and inspire teams to deliver innovative solutions, and work with NewRocket University on certification strategy
• Mentor and empower Delivery teams to drive thought leadership. Partner with Strategy and Marketing to create content; ensure participation and high-quality submissions to public events such as ServiceNow Knowledge

What You Bring Along

• 10 Years of experience in Professional Services or Consulting industry
• Ideally have worked as an HR Practitioner in the workforce
• 8 Years of experience in Delivery Management and people management, within the ServiceNow ecosystem
• Experience with AI embedded in HR solutions
• High-level techno functional architecture abilities.
• Experience in Billable Utilization management
• In depth understanding of the ServiceNow HRSD/Employee practice area
• Understanding of AI in relation to HR operations and practices
• Results-driven, objective, and growth-oriented
• Demonstrated leadership capabilities
• Ability to build strong collaborative relationships with clients, business partners, and key stakeholders
• Strong strategic thinking and problem-solving skills: ability to simplify complex situations
• Strong written and verbal communication skills with ability to communicate with all organizational levels
• Strong coaching and mentoring skills with ability to motivate team members.
• Embodies openness, collaboration, and caring
• Proven and successful global delivery experience across global time zones

We Take Care of Our People  

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.

ServiceNow Practice Strategist -Telecom

Why Us 

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With thousands of ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.   We are #GoingBeyond  

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Come join our Crew!

The Role

As a ServiceNow Practice Strategist, you will be responsible for leading the successful delivery of ServiceNow solutions and services, for large client programs. The Practice Strategist is responsible for leading and mentoring a team of Software Engineers on projects and aligning project tasks to engineers’ skill set.  As a Solution Architect, you will be responsible for hosting workshops, architecting, designing, and implementing solutions on the ServiceNow platform. The Practice Strategist will provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects. The candidate will join an existing team working within the US and Canada.

Your Impact

• Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer 
• Define, at an architectural and design level of detail, technical solutions aligned with the client’s business problems and ServiceNow Implementation Best Practices
• Write/estimate Stories, monitor engineers work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Responsible for demos and delivery of additional documentation, proof of concepts, and knowledge transfer activities for project and crew members
• Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers
• Collaborate with Pre-sales and project managers to ensure solutions are not introducing unnecessary customization and minimize technical debt
• Draft and publish to company repository technical and process documentation.
• Prepare and facilitate customer workshops to capture and define customer’s requirements.
• Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose NewRocket product enhancements.
• Provide engineers with architectural blueprints/requirements for implementations

 Your Experience

• Deep understanding of Telecom systems, processes and industry standards and practices.
• 8-12 years’ experience at a SaaS, PaaS, or Enterprise Software Development Company.
• 3+ Years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture.
• Deep experience with TSM, TNI, ITSM, FSM on the ServiceNow Platform, experience with Order Management for Customer Service Management
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Strong problem-solving skills and the ability to simplify complex situations.
• Fundamental understanding of the CSM data model (Accounts, Contacts, Cases, Entitlements, etc.).
• Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart).
• Adapts quickly in a fast-paced environment!
• Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model.
• Proficient in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience implementing systems using the Agile/Scrum methodology

Education:

• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience

Certifications:

• ServiceNow Certified System Administrator (CSA) desired.
• Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
• ServiceNow Micro-certs, nice to have!

This position may require occasional travel, both domestic and international, as part of the job responsibilities.

We Take Care of Our People  

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.

An overview of this role

As the Director of Regional Sales for the Alps region, you’ll own the strategy and execution to grow GitLab’s presence across Switzerland and Austria. You’ll build and lead a high-performing Account Executive team, establish disciplined, data-informed sales processes, and stay close to the field by engaging directly with key accounts. Reporting to the VP of Sales, you’ll work across account management, customer success, marketing, product, engineering, and operations to deliver a consistent, high-quality experience for GitLab customers and expand our footprint. In this role, you’ll help shape GitLab’s go-to-market motion in the Alps region, drive new logo acquisition and expansion, and influence how we bring our open source and DevSecOps story to a broad range of customers while executing against ambitious bookings and ARR growth targets.

What you’ll do

• Lead the growth of GitLab’s business in the Alps region by building the regional sales plan, enforcing pipeline discipline, and driving day-to-day execution to meet quarterly bookings and ARR targets.
• Manage, coach, and develop a team of Account Executives, joining customer meetings and modeling consistent, high-activity, field-focused sales behavior.
• Drive new logo acquisition across a broad base of medium-sized businesses in the Alps region while shaping and executing a long-term strategy for larger, more complex accounts.
• Build GitLab’s reputation the Alps market by partnering with marketing, business development, and local networks to generate qualified pipeline and deepen market awareness.
• Establish clear operating rhythms, sales processes, and methodologies (such as MEDDPICC or similar) that create structure, accountability, and repeatability without sacrificing agility.
• Collaborate with regional sales leaders and cross-functional partners in account management, customer success, marketing, product, engineering, and operations to align coverage, share best practices, and ensure consistent execution.
• Develop and maintain executive-level relationships with key accounts, positioning GitLab as a strategic partner and uncovering expansion and renewal opportunities.
• Analyze pipeline, forecast, and performance data to identify gaps and opportunities, adjust regional plans to focus on the highest-impact activities, and represent the Alps business internally with clear insights on market trends and customer needs.

What you’ll bring

• Experience building and leading high-performing sales teams in a regional or multi-country context, with a focus on coaching, field engagement, and talent development.
• Ability to design and execute a regional go-to-market plan, including pipeline generation discipline, territory coverage, and structured deal execution.
• Familiarity with B2B software or technology sales and concepts related to open source and DevSecOps, with interest in deepening knowledge of GitLab’s platform.
• Skills in creating structure and clarity, setting expectations, and driving organized, data-informed sales processes, including the use of MEDDPICC or similar methodologies.
• Demonstrated strength in developing trusted relationships with senior customer stakeholders, including executive-level contacts, to support new business and expansion.
• Comfort operating in a dynamic, growth-focused, all-remote environment, acting as a self-directed “manager of one” and using Salesforce.com or similar CRM and marketing tools.
• Openness to collaborating across account management, customer success, marketing, product, engineering, and operations, with the ability to work effectively with distributed teams.
• Willingness to apply transferable leadership and sales skills from related markets or industries, even if direct Alps market experience differs, in alignment with GitLab’s inclusive hiring approach.

About the team

You’ll join a regional sales organization focused on growing GitLab’s presence across the Alps region, working closely with Account Executives and cross-functional partners in account management, customer success, marketing, product, engineering, and operations. The team is all-remote and collaborates asynchronously across time zones to build pipeline, manage complex sales cycles, and deliver consistent customer experiences. You’ll help shape how we organize coverage, implement disciplined sales processes, and bring structure to a high-growth region while staying aligned with global sales strategy and GitLab’s values of transparency, collaboration, and results.

#LI-BC2

Senior Professional Services, Engagement Manager - - MEA, Dubai

An overview of this role

As a Senior Professional Services Engagement Manager focused on the Middle East and Africa, you will play a critical role in driving GitLab’s growth in the region by structuring services engagements that create true partnership and shared success with our customers. You will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes. 

Reporting to the Senior Manager of Engagement Management, EMEA, you will work at the intersection of technical solutioning and customer requirements, aligning each engagement to their unique needs and objectives.  In your first year, you will build trusted advisor relationships with technical leaders and partners to help integrate professional services into account strategies from early discovery through successful delivery. This is a unique opportunity to shape large-scale implementations that improve how customers plan, build, secure, and operate software using GitLab.

Some examples of our projects

• Designing and structuring outcome-based professional services engagements that align GitLab capabilities to customers needs
• Partnering with account executives, solutions architects, and delivery leaders to turn complex DevSecOps transformations into clear, actionable implementation roadmaps and statements of work

What you'll do

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders 
• Conduct discovery sessions with with prospects and Systems Integrators to understand current-state capabilities, requirements and desired business outcomes
• Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives
• Structure engagements and commercial proposals to clear outcomes maintaining flexibility for staff augmentation and packaged offerings when needed
• Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability
• Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements 
• Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures
• Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
• Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
• Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
• Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
• Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented.
• Influence cross-functional teams by articulating GitLab’s professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management.
• Partner with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures.
• Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes.

What you'll bring

• Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
• Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects.
• Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives, with the ability to connect technical solutions to mission objectives and measurable business outcomes.
• Effective communication and interpersonal skills with executive presence, able to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.
• Highly developed facilitation, negotiation, and problem-solving skills, including the ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies.
• Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and successful execution in a fast-paced environment.
• Capacity to work autonomously and asynchronously in a fully remote setting, managing multiple complex opportunities while maintaining accurate forecasting and consistent alignment with GitLab values and goals.

The Professional Services Engagement Management team at GitLab is dedicated to designing and structuring services engagements that set our customers up for successful, long-term adoption of our DevSecOps platform. We build and manage strategic relationships with customers to understand their goals, surface their services needs, and translate complex transformation initiatives into clear, outcome-oriented engagement plans. Composed of experienced services, consulting, and delivery professionals distributed across multiple regions, we operate asynchronously to support field teams, shape implementation strategies, and guide customers through their services journey. We focus on creating scalable engagement models, fostering open communication with internal stakeholders, and adapting our services offerings to the evolving needs of a rapidly maturing organization and its customers. For more on how our team works, see the Professional Services Engagement Management handbook page.

An overview of this role

As a Staff Forward Deployed Engineer at GitLab, you will work at the intersection of customer outcomes, product direction, and hands-on engineering. This role is focused on strategic accounts, where you will help customers adopt GitLab and the GitLab Duo Agent Platform in complex enterprise environments, including self-managed, regulated, and constrained deployments. You will guide deep technical discovery, design practical adoption paths, and build reusable solutions that help customers move from early platform use into broader CI/CD, security, compliance, and AI-enabled workflows.

This is not a traditional consulting role centered on one-off delivery. Instead, you will use customer issues to create durable technical assets, shape architecture patterns, and influence upstream product and engineering decisions when field needs point to a broader solution. Your work will help reduce time to value for strategic customers while improving how GitLab scales adoption across similar environments.

Some examples of our projects:

• Building a regulated-environment deployment accelerator for GitLab Duo Agent Platform in self-managed or constrained environments
• Authoring reusable reference architectures for AI Gateway, identity, runners, network boundaries, model connectivity, and governance controls
• Identifying a geo-replication gap in a self-managed deployment, tracing it to a root cause in Gitaly or the git backend, and contributing a targeted code or design change upstream

What you'll do

Conduct deep technical discovery in selected strategic accounts to assess platform readiness, evaluate constraints, and identify high-value adoption opportunities across GitLab and GitLab Duo Agent Platform. Lead architecture and delivery design for complex enterprise environments where platform migration, regulated requirements, and product boundaries intersect. Partner with customer stakeholders and GitLab account teams to prioritize use cases based on business impact, technical feasibility, repeatability, and long-term platform value. Design and build bounded proofs, prototypes, deployment patterns, and reusable accelerators across source code management, CI/CD, security, compliance, and AI-enabled workflows. Architect self-managed and enterprise deployments, including runners, access controls, network boundaries, observability, AI Gateway, model connectivity, and governance controls. Turn recurring field patterns into reusable assets such as runbooks, templates, design notes, technical guidance, product briefs, and reference architectures that can be used across accounts. Contribute code, technical designs, or architecture changes when strategically necessary, in partnership with product and engineering, to address blockers that should be solved upstream. Travel as needed for strategic customer engagements, architecture workshops, and team coordination, with expected travel up to 50%.

What you'll bring

Experience in software engineering, platform architecture, forward deployed engineering, technical consulting, or similar customer-facing engineering roles. Strong software engineering fundamentals, including the ability to read, reason about, and contribute to production systems, ideally with experience in Ruby on Rails and/or Go. Strong systems design and software architecture skills, with experience evaluating APIs, asynchronous workflows, CI/CD systems, security boundaries, scalability, and operational tradeoffs. Hands-on experience with GitLab CI/CD, pipeline design, YAML, runners, and GitLab APIs. Experience with infrastructure as code and enterprise deployment tooling such as Terraform, Ansible, Helm, or similar approaches. Working knowledge of large language models, agentic patterns, tool orchestration, and the practical limits of AI systems in production environments. A track record of creating reusable technical assets that outlive a single engagement, along with strong written and verbal communication skills for technical design and architecture guidance. Comfort leading conversations with senior stakeholders across security, compliance, engineering, platform, and business teams, especially in ambiguous enterprise environments.

About the team

The Staff Forward Deployed Engineer works closely with teams across Customer Success, Solutions Architecture, product, and engineering to solve hard adoption problems in enterprise customer environments. We focus on high-leverage technical work for strategic customers, especially when standard approaches do not fully fit the environment or the adoption challenge.

We are especially valuable in situations where self-managed deployment models, security and compliance requirements, migration complexity, or AI platform adoption create barriers that standard approaches do not fully address. Success on our team comes from strong technical judgment, a bias for reuse, and the ability to balance immediate customer needs with long-term platform impact.

An overview of this role

As an Account Executive, you’ll be the primary connection between GitLab and customers, working with organizations of up to 4,000 team members to help them adopt and expand the world’s most comprehensive AI-powered DevSecOps platform. You’ll own a broad book of business across a wide range of opportunity sizes, guiding small, fast-growing teams as well as more complex projects as they modernize their software delivery with GitLab. Reporting to a Regional Sales Director and partnering closely with business development, marketing, and technical teams, you’ll run the full sales process: shaping the customer’s journey, documenting buying criteria and processes, ensuring accurate pipeline based on evidence, and sharing root-cause insights on wins and losses. In your first year, you’ll focus on building trusted relationships, delivering meaningful business outcomes for customers, and being the voice of the customer internally by contributing ideas to our public issue tracker and improving our sales handbook.

What you’ll do

• Report to a Regional Sales Director and own a broad book of business, from new prospects to growing existing accounts.
• Manage the full sales cycle for prospects, from discovery and solution alignment through negotiation and close.
• Support GitLab for prospects by clearly articulating our DevSecOps value proposition and aligning it to customer business outcomes.
• Analyze wins and losses, contribute to root cause analyses, and share lessons learned with account managers, marketing, and technical teams.
• Document and maintain accurate buying criteria, buying processes, next steps, and owners to ensure a reliable, evidence-based pipeline.
• Contribute to improving our sales handbook and processes by documenting best practices and opportunities for refinement.
• Provide account leadership and direction across pre- and post-sales, partnering closely with technical teams and customer success.
• Represent the voice of the customer by contributing product feedback and ideas to our public issue tracker.

What you’ll bring

• Proven success in software sales, ideally in a Commercial market context, managing a varied book of business.
• Ability to guide customers through the full buying journey, including defining buying criteria, mapping buying processes, and driving clear next steps.
• Effective communication and interpersonal skills to collaborate with business development, marketing, technical teams, and sales management.
• Experience documenting and maintaining accurate pipeline data and account plans based on evidence rather than assumptions.
• Skill in conducting and contributing to win/loss and root cause analyses, and sharing insights to improve team performance and processes.
• Proficiency in negotiation, presenting to customer stakeholders, and leading commercial discussions to close opportunities.
• Interest in GitLab, open source software, and preferably familiarity with Git, software development tools, or application lifecycle management.
• Alignment with GitLab’s values and an interest in contributing from diverse or transferable sales backgrounds, with willingness to travel in line with company policy.
• Fluent Italian language skills (required).

About the team

The Mid-market Sales team focuses on helping growing organizations adopt and expand GitLab’s AI-powered DevSecOps platform across their software delivery lifecycle. You’ll join a distributed group of Account Executives, sales managers, and business development team members who collaborate asynchronously across regions to manage a broad book of business in the mid-market segment. We partner closely with marketing, sales development, and technical teams to run an efficient, transparent sales process, document what works in our sales handbook, and represent the voice of the customer back into GitLab. We focus on opportunities like supporting customers through toolchain consolidation, driving platform adoption, and sharing learnings from wins and losses to continuously improve how we sell and support GitLab.

An overview of this role

As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements.

This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. You'll report to the Customer Success Engineer Team Manager, and your first-year outcomes will focus on building trusted advisor relationships, enabling successful customer implementations, and creating reusable workshops and technical content that helps customers adopt GitLab at scale.

What you'll do

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
• Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account)
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
• Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use.
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

What you'll bring

• Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance.
• Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
• Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations).
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
• Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model.
• Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds.

About the team

We're a globally distributed customer success engineer (CSE) team supporting customers in GitLab's On-Demand Success Tier. We collaborate asynchronously and stay aligned through clear documentation and shared enablement assets. We continuously improve our content and delivery based on what we learn from customer engagements.

Senior Professional Services, Engagement Manager - - EMEA

An overview of this role

As a Senior Professional Services Engagement Manager focused on EMEA, you will play a critical role in driving GitLab’s growth in the region by structuring services engagements that create true partnership and shared success with our customers. You will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes. 

Reporting to the Senior Manager of Engagement Management, EMEA, you will work at the intersection of technical solutioning and customer requirements, aligning each engagement to their unique needs and objectives.  In your first year, you will build trusted advisor relationships with technical leaders and partners to help integrate professional services into account strategies from early discovery through successful delivery. This is a unique opportunity to shape large-scale implementations that improve how customers plan, build, secure, and operate software using GitLab.

Some examples of our projects

• Designing and structuring outcome-based professional services engagements that align GitLab capabilities to customers needs
• Partnering with account executives, solutions architects, and delivery leaders to turn complex DevSecOps transformations into clear, actionable implementation roadmaps and statements of work

What you'll do

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders 
• Conduct discovery sessions with with prospects and Systems Integrators to understand current-state capabilities, requirements and desired business outcomes
• Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives
• Structure engagements and commercial proposals to clear outcomes maintaining flexibility for staff augmentation and packaged offerings when needed
• Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability
• Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements 
• Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures
• Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
• Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
• Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
• Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
• Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented.
• Influence cross-functional teams by articulating GitLab’s professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management.
• Partner with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures.
• Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes.

What you'll bring

• Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
• Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects.
• Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives, with the ability to connect technical solutions to mission objectives and measurable business outcomes.
• Effective communication and interpersonal skills with executive presence, able to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.
• Highly developed facilitation, negotiation, and problem-solving skills, including the ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies.
• Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and successful execution in a fast-paced environment.
• Capacity to work autonomously and asynchronously in a fully remote setting, managing multiple complex opportunities while maintaining accurate forecasting and consistent alignment with GitLab values and goals.

The Professional Services Engagement Management team at GitLab is dedicated to designing and structuring services engagements that set our customers up for successful, long-term adoption of our DevSecOps platform. We build and manage strategic relationships with customers to understand their goals, surface their services needs, and translate complex transformation initiatives into clear, outcome-oriented engagement plans. Composed of experienced services, consulting, and delivery professionals distributed across multiple regions, we operate asynchronously to support field teams, shape implementation strategies, and guide customers through their services journey. We focus on creating scalable engagement models, fostering open communication with internal stakeholders, and adapting our services offerings to the evolving needs of a rapidly maturing organization and its customers. For more on how our team works, see the Professional Services Engagement Management handbook page.

About Brightfield
At Brightfield, we are revolutionizing the way organizations manage their workforce. As a pioneer in workforce analytics, our AI-powered platform, TDX (Talent Data Exchange), helps the world’s largest companies make smarter decisions about how they design, source, and manage their extended workforce.

With over $573B in real-world workforce spend data from 139 countries, we provide the insights our customers need to reduce costs, manage risk, and unlock new levels of agility and performance. Since 2006, we’ve been trusted by the Global 2000 to guide strategic workforce decisions with clarity and confidence.

We are a fully remote team of data-driven innovators, problem solvers, and industry experts who value flexibility, ownership, and continuous learning. At Brightfield, how we work together matters—and we’re building a company where curious, driven people can do their best work.

About the Role
Brightfield is seeking a VP of Services & Delivery to define, build, and scale our professional services, data analytics and delivery capabilities to ensure customers realize measurable value from TDX quickly and consistently. This leader will own the end-to-end implementation and delivery of TDX from implementation, data onboarding, analytics and delivery of value-added services that deepen customer outcomes and drive adoption.

The ideal candidate is a strategic, hands-on operator who knows how to scale a services organization in a high-growth SaaS environment without sacrificing quality. You bring strong customer judgment, delivery best practices, rigor, and a talent for building repeatable services playbooks—while partnering seamlessly with Customer Success, Sales, Product, and Engineering to support a cohesive customer experience. You will build services engagement, services offerings and delivery strategies as well as set the vision for services growth setting clear priorities, strengthening execution standards, and building a high-performing culture. 

What You’ll Do

• Set and scale the Services & Delivery operating model—strategy, structure, roles, and execution standards that drive customer outcomes and support growth.
• Own services revenue targets and support software expansion opportunities.
• Own end-to-end delivery across engagements (scoping, resourcing, governance, risk management, and quality).
• Lead and grow our data and analytics team, strengthening performance and developing the org design and hiring plan as we scale.
• Evolve our services GTM and offerings, including packaging, pricing/scoping discipline, and delivery playbooks across the customer lifecycle.
• Own services performance and core operating metrics, managing utilization, margin, engagement health, and time-to-value/adoption indicators.
• Build scalable standards and delivery best practices, frameworks, systems (methodologies, staffing models, operating cadence, QA, and customer-facing playbooks).
• Partner tightly with Customer Success, Sales/Presales, and Product to create clean handoffs, improve solutioning, and ensure customer learnings inform delivery and product evolution.
• Build and activate a partner delivery ecosystem, setting where partners fit, enabling them to deliver, and holding quality and customer satisfaction standards.
• Serve as an executive sponsor for key customers and partners, ensuring alignment on outcomes and driving resolution through complex delivery moments.
• Drive a high-ownership culture of accountability, inclusion, and continuous improvement across the team.

What You Bring

• 10+ years of experience leading services and delivery teams in B2B SaaS, technology, platform, or data/analytics environments, ideally within workforce analytics, HR technology, or procurement solutions.
• Experience in implementing and delivering data, analytics and AI solutions.
• Experience in managing a services P&L and services pricing structures.
• Proven track record scaling services in a way that improves time-to-value, customer satisfaction, and delivery predictability.
• Strong operational discipline, building the systems, metrics, and cadences that make delivery measurable and continuously improving.
• Experience developing delivery playbooks and packaged offerings that are repeatable, outcome-oriented, and easy to sell and deliver.
• Exceptional customer presence and executive communication—able to guide senior stakeholders through complex implementations and delivery moments.
• Demonstrated ability to lead cross-functionally and influence outcomes across Customer Success, Sales, Product, and technical/data teams.
• A builder’s mindset: you’re comfortable creating structure where it doesn’t yet exist and iterating quickly based on what the business needs.
• A people-first leader who sets high standards, coaches effectively, and builds an accountable, collaborative, remote-friendly culture.
• Comfort operating in ambiguity and prioritizing well in a fast-paced environment where both customer needs and internal priorities evolve.

Job Description

At FlowFuse, the Technical Product Manager (TPM) bridges product strategy and technical execution. They turn complex technical challenges into measurable product outcomes, ensuring engineering delivers solutions that meet customer needs and quality standards.

This role blends technical depth and product acumen. The TPM dives into architecture, weighs trade-offs, and uses data to guide decisions on debt, scalability, and performance.

The Technical Product Manager reports to the Director of Product and is primarily responsible for:

• Bridging strategy and execution: Translate product strategy into clear, measurable technical outcomes and objectives.
• Defining requirements: Partner with engineering to balance user needs, feasibility, and business impact.
• Delivering outcomes: Set success metrics/KPIs, measure progress, and connect decisions to results.

Core Tasks and Responsibilities:

• Own metrics: Define, track, and report adoption, performance, reliability, and business impact.
• Plan sprints and releases: Align roadmap, priorities, debt, and infrastructure with product strategy.
• Shape specs/architecture: Co-create technical specs and provide architectural input.
• Translate across teams: Bridge product, engineering, sales, and customer success.
• Prioritize with data: Use usage data, customer feedback, and capacity signals.
• Assess feasibility: Evaluate complexity, approaches, and technical risk.
• Advocate quality: Set and monitor quality, performance, and reliability targets.

What is the Technical Product Manager not responsible for?

• Writing production code or implementing features directly.
• Managing engineers or individual performance.
• Final technical architecture decisions (owned by CTO/engineering leadership).

90-Day Plan

We believe setting clear expectations enables new teammates to thrive. Here's what success looks like in your first 90 days at FlowFuse:

Days 0–30: Learn, Map, Build Trust

Theme: Context before control

Primary Objective: Build deep understanding of product, users, architecture, and team dynamics.

Product + Customer Immersion

• Review positioning and roadmap
• Understand core personas
• Join customer calls or review recordings

Technical Architecture Familiarity

• Walk through platform components
• Identify leverage vs fragility

Team Integration + Operating Rhythm

• Build relationships via 1:1s
• Observe planning, refinement, release

Backlog Current State Review

• Audit backlog structure and hygiene
• Identify quick wins

Success Signals by Day 30:

• Trusted relationships with engineering leads
• Clear product/customer value understanding
• Backlog structure understood

Deliverables:

• ✅ FlowFuse User + Value Map
• ✅ Architecture mental model + glossary
• ✅ "How FlowFuse Ships" overview
• ✅ Backlog health assessment

Days 31–60: Align, Clarify Priorities, Start Driving

Theme: From understanding → influence

Primary Objective: Shape execution via alignment, backlog clarity, and problem definition.

Define "What's Important Now" (WIN)

Partner with leadership and engineering to set top quarterly priorities in your swimlanes.

Establish Execution Cadence

• Weekly backlog refinement
• Sprint goal alignment and dependency surfacing

Improve Discovery → Delivery Flow

• Problem framing before solutioning
• Clear acceptance criteria and feedback loops

Lead Backlog Refinement

• Break initiatives into deliverable slices
• Ensure tickets are actionable

Success Signals by Day 60:

• TPM drives clarity, not just observing
• Engineering trusts prioritization inputs
• Backlog is execution-ready

Deliverables:

• ✅ WIN priorities + narrative
• ✅ Shared working agreement + operating rhythm
• ✅ Updated Epic/PRD template
• ✅ Engineering-ready epic(s) owned end-to-end

Days 61–90: Execute, Own Backlog, Drive Delivery

Theme: Shared ownership and momentum

Primary Objective: Own execution: prioritize, manage backlog, and ship with engineering.

Backlog Ownership with Engineering Leads

Co-own priority ordering, sprint readiness, and tradeoff decisions.

Roadmap Execution Visibility

• Sprint goal tracking
• Outcome-based roadmap updates

Ship Meaningful Customer Value

Drive at least one major platform or customer-facing improvement to release.

Institutionalize Collaboration

Solidify operating model and learning loops.

Success Signals by Day 90:

• TPM + engineering leads run backlog prioritization
• Sprint planning is outcome-driven
• Execution cadence is faster and clearer

Deliverables:

• ✅ Backlog actively managed weekly
• ✅ Now / Next / Later execution view
• ✅ Release + feedback capture
• ✅ FlowFuse Product Delivery Playbook v1

Goal: By day 90, the TPM has moved from learning → alignment → execution → shared backlog ownership, with clarity on WIN priorities and active backlog management.

Skills

• Technical depth: Understand architecture, APIs, databases, and SDLC; low-code/Node-RED is a plus.
• Outcome orientation: Define KPIs and use data to drive decisions and impact.
• Product/engineering fluency: Comfortable with user stories and technical implementation.
• Strategic to tactical: Convert strategy into deliverables and milestones.
• Analytical: Use qualitative and quantitative inputs for prioritization.
• Technical communication: Translate across technical and non-technical audiences.
• Collaborative problem solving: Partner with engineering to find pragmatic solutions.
• Trade-off judgment: Balance debt, features, performance, scalability, and business priorities.

Hiring Plan

1. Resume screening by hiring manager.
2. 20‑minute screening call with recruiter.
3. Director of Product interview (45m): product, technical fit, outcomes, communication.
4. CTO interview (45m): technical depth, collaboration, trade-offs.
5. Engineering Manager interview (30m): technical collaboration and requirements clarity.
6. Technical case study presentation with metrics and lessons learned.
7. Final interview (optional) with VP of Sales or stakeholder.
8. Offer.

Director, Revenue Operations

About Plooto

Plooto is a Canada-born fintech company on a mission to give small and mid-sized businesses the financial power to succeed on their own terms. We make payments secure, accurate, and stress-free so businesses and their accountants can spend less time in the books, confidently manage cash flow, and make smarter decisions every day. We’re a team that builds with integrity, agility, and heart, and we’re looking for customer-minded pros who share our passion to join us as we scale.

Director of Revenue Operations

We’re looking for a Director of Revenue Operations to build and scale the systems, processes, and insights that power our go-to-market engine. This role sits at the center of Sales, Marketing, Customer Success, and Finance—driving alignment, improving performance, and enabling predictable, scalable revenue growth as Plooto continues to grow.

You’ll bring structure to how we operate, clarity to how we measure success, and momentum to how we execute. You’ll also play a key role in modernizing how we work, leveraging AI and automation to make our GTM teams faster, smarter, and more effective.

What You’ll Do

• Own and optimize the end-to-end revenue engine across Marketing and Sales - from lead to close to expansion and retention
• Build and optimize a hybrid product-led and sales-supported growth model - ensuring a smooth experience between in-product conversion and rep-led or channel-driven sales where needed
• Drive forecasting, pipeline management, and reporting to improve predictability and decision-making
• Partner with GTM leaders to define targets, KPIs, and performance frameworks that align to company goals
• Build and scale revenue processes that are efficient, repeatable, and adaptable as we grow
• Improve data quality, visibility, and accessibility across the funnel to enable better insights and faster decisions
• Lead CRM (Salesforce) strategy, governance, and ongoing optimization
• Own and evolve the revenue tech stack, ensuring systems are integrated, scalable, and delivering real value
• Identify and implement automation and AI-driven solutions to increase efficiency, improve accuracy, and unlock new capabilities across GTM teams
• Support strategic planning, including annual planning, territory design, and capacity modeling
• Analyze performance trends and deliver clear, actionable recommendations to leadership
• Build and lead a high-performing RevOps function as the company scales

How You Work

• AI-native operator: You don’t just use AI, but you rethink how work gets done with it. You’ve implemented AI to automate workflows, enhance decision-making, enrich data, or unlock new insights. You can point to specific examples where AI meaningfully improved speed, quality, or revenue outcomes.
• Deeply collaborative partnerships: You approach RevOps as both a strategic and service function. You listen first, understand the real problem, and work alongside stakeholders to design the right solution. You build trust through partnership and consistently elevate the teams around you.
• Systems thinker with a bias for action: You see how tools, data, and processes connect—but you don’t over-engineer. You prioritize what matters, move quickly, and iterate as you go.

What You Bring

• 7–10+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy
• Experience in a high-growth SaaS environment (fintech experience is a major plus)
• Hands-on experience owning and optimizing a modern revenue tech stack
• Proven ability to integrate systems and ensure clean, reliable data flows across the funnel
• Demonstrated experience applying AI and automation to improve GTM performance (e.g., forecasting accuracy, pipeline generation, sales productivity, customer expansion)
• Strong expertise in forecasting models, dashboards, and reporting frameworks
• Deep understanding of funnel metrics, pipeline dynamics, and revenue drivers
• Strong analytical skills, with experience using SQL, BI tools, or data platforms (preferred)
• Track record of driving cross-functional alignment and influencing senior leaders
• Experience building or scaling RevOps processes in a growing organization
• Excellent communication skills - able to translate complex data into clear, actionable business insights
• Bachelor’s degree in Business, Finance, Analytics, or a related field (MBA or relevant certifications are a plus)

Why Become a Plootonian?

If you’re looking to make a meaningful impact, look no further. We’re transforming the payments space in North America by delivering an unrivalled product experience to solve a real and pressing problem for SMBs.

The biggest reason small businesses fail is poor financial management and cash flow — and Plooto fixes that. We have strong product-market fit, a massive opportunity ahead, and the backing of experienced fintech leaders.

You’ll join a team that cares deeply about customer impact, takes pride in our craft, and moves with urgency. We’re just getting started — and you’ll help shape the next chapter of our growth story.

Join Plooto and be part of a mission that matters.

What We Value

• Curiosity and a drive to continuously improve how work gets done
• Ownership and accountability—you follow through and deliver results
• Thoughtful, intentional execution over unnecessary complexity
• A genuine desire to help teams succeed and perform at their best

Show Us

We care deeply about how you think and operate.

Be ready to share specific examples of how you’ve used AI to meaningfully improve a go-to-market workflow, decision, or outcome—and how you partnered with stakeholders to make it successful.

Equal Opportunity & Accessibility

We are an equal opportunity employer and are committed to building a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences. Accommodations are available upon request throughout the recruitment and selection process. If you require accommodation, please contact us at HR@plooto.com.

AI in Hiring

We may use technology, including artificial intelligence, to assist in the screening, assessment, or selection of applicants. These tools are used to support fair and consistent hiring practices.

Applicant Privacy & Process

We thank all applicants for their interest; however, only those selected for further consideration will be contacted. There is one vacant role open for this position.

Who You Are

Goodway is entering a new phase of growth and transformation, including a rebrand, evolving operating model, and increasing use of AI and technology to reshape how work gets done. 

The VP, People Experience will lead the strategy and execution of Goodway’s people function, ensuring the organization is structured, operating effectively, and equipped to support the company’s next stage of growth. 

This is not a traditional HR leadership role. This is a business-critical transformation role focused on building a high-performing, scalable, and accountable organization. This role goes beyond traditional HR leadership. The VP PX will help design the future workforce, leadership capability, and organizational structure required to deliver Goodway’s strategy. Working closely with the executive team, this leader will translate business priorities into clear workforce strategies, simplify and modernize people systems, and ensure the organization is prepared for evolving roles, skills, and ways of working in an AI-enabled environment. 

Goodway Group is a 97-year-old privately held business, and therefore culture and behaviors are very important. We are seeking a People Leader who can find the right balance between ‘retaining the magic of our long heritage’ and evolving the culture to be high performing with embedded accountability, which will inevitably lead to ‘parting with some baggage from the past.’ This role requires someone who can evolve culture while introducing greater clarity, consistency, and accountability across the organization. Goodway Group has multiple strong people orientated initiatives including Council, RISE, Mentoring and Goodway Cares (not for profit) and this role requires someone who can evolve culture while introducing greater clarity, consistency, and accountability across the organization.

What You Will Do

People Strategy & Organizational Design 

• Define and lead Goodway’s people’s strategy in alignment with the company’s growth and transformation agenda. 
• Translate business priorities into workforce planning, organizational design, and talent strategies. 
• Support leadership in designing teams, structures, and decision-making frameworks that enable performance and scalability. 

 Operational Excellence & Simplification

• Audit and simplify People systems, processes, and tooling
• Build clear workforce visibility for leadership (headcount, performance, compensation, tenure)
• Improve performance and compensation cycles to be efficient, consistent, and actionable
• Move the function from reactive support to a disciplined operating partner

Leadership & Team Development 

• Build and lead a high-performing People Experience team that acts as a strategic partner to the business. 
• Strengthen leadership capability across the organization through coaching, leadership development, and improved management practices. 
• Ensure leaders are equipped to guide teams through change and evolving ways of working. 

Talent & Capability 

• Oversee the full talent lifecycle including hiring, development, succession planning, and retention. 
• Identify critical capabilities required for the future and develop strategies to build those capabilities internally. 
• Develop a pro-active talent strategy to identify strong talent in market and ensure that we improve our ability to ‘hire-in-time' for client needs  
• Align learning and development initiatives to business priorities and emerging skill needs. 
• Ensure talent strategy is aligned to growth, client demand, and business performance.

People Experience & Culture 

• Be the architect of a modern, high performing and customer centric culture whilst preserving the power of the Goodway (Group) culture defined by the goal of being ‘thriving, caring and fun.’  
• Foster a high-performing, inclusive culture that supports both employee engagement and accountability. 
• Strengthen employee experience and engagement while maintaining focus on organizational effectiveness and business outcomes. 

Future of Work & AI Readiness 

• Partner with technology and business leaders to prepare the workforce for evolving roles and AI-enabled ways of working. 
• Support role redesign, capability development, and leadership readiness as technology reshapes workflows and team structures. 
• Bring a practical, execution-focused approach to AI adoption, not just strategy.

Executive Partnership 

• Serve as a trusted advisor to the COO, CEO and executive team on organizational effectiveness, talent strategy, and workforce planning. 
• Use data and insights to inform people-related decisions and identify opportunities to improve organizational performance. 
• Bring a clear point of view and influence senior leaders on critical workforce and organizational decisions.

What You Bring

• Significant leadership experience in People, HR, Talent, or Organizational Development roles, ideally in a high-growth or transformation environment. 
• Demonstrated success leading organizational change, workforce strategy, and leadership development initiatives. 
• Proven experience leading end-to-end People functions in high-growth or transformation environments
• Strong experience partnering with senior leaders.
• Ability to connect People strategy to business outcomes (revenue, margin, productivity)
• Experience developing and managing a global, remote workforce.
• Strong operational mindset with a bias toward simplification and execution
• Experience building scalable systems (performance, compensation, HRIS)
• Ability to translate business strategy into practical workforce and organizational plans. 
• Experience leading and developing high-performing teams. 
• Strong communication, influence, and executive presence with the ability to build trust across all levels of the organization. 
• Experience working in modern, fast-evolving organizations, particularly those undergoing digital or operational transformation. 
• Familiarity with future-of-work trends, including automation and AI, and their implications for roles, skills, and workforce design. 
• Bachelor's degree in human resources, Business, Organizational Development, or related field required. 
• Advanced HR certifications such as SHRM-SCP or SPHR preferred. 

#usremote

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

We are seeking a creative and strategic Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

We're looking for someone who:

• Has a background in instructional design and AI implementation
• Understands the capabilities and limitations of LLMs (like GPT-4)
• Can prototype and configure custom GPTs and similar AI tools for learning solutions
• Is detail-oriented, innovative, and comfortable in a fast-paced, iterative environment
• Loves solving problems creatively and making learning experiences smarter and more engaging

Key responsibilities

• Collaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goals
• Apply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionals
• Design and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)
• Ensure instructional consistency, accessibility, and relevance of content across delivery modes
• Leverage generative AI tools, including designing and deploying custom GPTs, to support learning
• Manage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiatives

What we offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact.
• Career growth potential within a fast-paced, purpose-driven team.
• Access to cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.