• 💰 Competitive Compensation. For this role our salary is targeted at $217,000 - $235,000 CAD per year. Final offer amounts are determined by factors such as experience and expertise.
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝 20 days annually. We encourage our team to recharge when they need to, plus paid sick & safe time, and compassion leave.
• Paid parental leave
• 🏥  Additional Private Medical coverage
• 📍 Remote-First (within commuting distance of Calgary) #LI-Remote 

The interview overview

Below you'll find an outline of the interview plan for our Senior Director, Engineering position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• 45 minute zoom interview with the Hiring Manager
• Three video interviews with several team members - 2.5 hours
• Final interviews with CTO - 1 hour

The Art Director is responsible for conceptual development and the execution of creative deliverables. These responsibilities include creating and communicating concepts, implementing marketing strategies and developing interactive design solutions. Reporting to the Creative Director, the Art Director will work with and lead a collaborative team of designers, copywriters and production specialists. Balancing creative thinking with interpersonal skills, this person will demonstrate an ability to justify concepts to both the client and the project team.

Contract Details: 

• The contract will run from June 1 through September 25.

You Will: 

• Develop concepts, communicate ideas, and design solutions that meet or exceed strategic objectives in a highly collaborative and iterative studio environment
• Balance strategic development with client business objectives
• Direct & delegate to core creative services disciplines (design, information architecture, audio design, production and copywriting)
• Directly contribute to project design and development:
  - create storyboards / initial graphic concepts
  - conceive functional design solutions
  - create site grids and interface demos
• Provide quality assurance of all creative deliverables
• Mentor and coach team members through project development and performance management
• Build and maintain a rapport with clients, partner agencies and vendors
• Contribute to the innovative development of the creative department

You Have:

• Strong design portfolio 5+ years design and interactive work experience
• Experience leading a team of designers, production specialists and writers to creative excellence
• Well-developed communication skills
• Ability to think creatively and justify concepts to clients and team members
• Experience with strategic brainstorming, campaign development, creative brief development and creative execution
• Ability to work on multiple projects simultaneously
• Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines
• Solid working knowledge of the latest design tools including Adobe CS, Sketch, Principle
• Passion for interactive storytelling, ecommerce, product design, or design systems
• Experience using video, motion samples and/or prototyping to sell your creative ideas to team members and stakeholders
• Comprehensive understanding of interaction and UI design
• Committed to the profession of visual communication

*The range listed below is hourly*

The Art Director is responsible for conceptual development and the execution of creative deliverables. These responsibilities include creating and communicating concepts, implementing marketing strategies and developing interactive design solutions. Reporting to the Creative Director, the Art Director will work with and lead a collaborative team of designers, copywriters and production specialists. Balancing creative thinking with interpersonal skills, this person will demonstrate an ability to justify concepts to both the client and the project team.

Contract Details: 

• The contract will run from June 1 through September 25.

You Will: 

• Develop concepts, communicate ideas, and design solutions that meet or exceed strategic objectives in a highly collaborative and iterative studio environment
• Balance strategic development with client business objectives
• Direct & delegate to core creative services disciplines (design, information architecture, audio design, production and copywriting)
• Directly contribute to project design and development:
  - create storyboards / initial graphic concepts
  - conceive functional design solutions
  - create site grids and interface demos
• Provide quality assurance of all creative deliverables
• Mentor and coach team members through project development and performance management
• Build and maintain a rapport with clients, partner agencies and vendors
• Contribute to the innovative development of the creative department

You Have:

• Strong design portfolio 5+ years design and interactive work experience
• Experience leading a team of designers, production specialists and writers to creative excellence
• Well-developed communication skills
• Ability to think creatively and justify concepts to clients and team members
• Experience with strategic brainstorming, campaign development, creative brief development and creative execution
• Ability to work on multiple projects simultaneously
• Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines
• Solid working knowledge of the latest design tools including Adobe CS, Sketch, Principle
• Passion for interactive storytelling, ecommerce, product design, or design systems
• Experience using video, motion samples and/or prototyping to sell your creative ideas to team members and stakeholders
• Comprehensive understanding of interaction and UI design
• Committed to the profession of visual communication

*The range listed below is hourly*

The Art Director is responsible for conceptual development and the execution of creative deliverables. These responsibilities include creating and communicating concepts, implementing marketing strategies and developing interactive design solutions. Reporting to the Creative Director, the Art Director will work with and lead a collaborative team of designers, copywriters and production specialists. Balancing creative thinking with interpersonal skills, this person will demonstrate an ability to justify concepts to both the client and the project team.

Contract Details: 

• The contract will run from June 1 through September 25.

You Will: 

• Develop concepts, communicate ideas, and design solutions that meet or exceed strategic objectives in a highly collaborative and iterative studio environment
• Balance strategic development with client business objectives
• Direct & delegate to core creative services disciplines (design, information architecture, audio design, production and copywriting)
• Directly contribute to project design and development:
  - create storyboards / initial graphic concepts
  - conceive functional design solutions
  - create site grids and interface demos
• Provide quality assurance of all creative deliverables
• Mentor and coach team members through project development and performance management
• Build and maintain a rapport with clients, partner agencies and vendors
• Contribute to the innovative development of the creative department

You Have:

• Strong design portfolio 5+ years design and interactive work experience
• Experience leading a team of designers, production specialists and writers to creative excellence
• Well-developed communication skills
• Ability to think creatively and justify concepts to clients and team members
• Experience with strategic brainstorming, campaign development, creative brief development and creative execution
• Ability to work on multiple projects simultaneously
• Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines
• Solid working knowledge of the latest design tools including Adobe CS, Sketch, Principle
• Passion for interactive storytelling, ecommerce, product design, or design systems
• Experience using video, motion samples and/or prototyping to sell your creative ideas to team members and stakeholders
• Comprehensive understanding of interaction and UI design
• Committed to the profession of visual communication

The Comms Planning Director partners across disciplines to create communication plans that translate marketing objectives into actionable go-to-market strategies grounded in audience understanding and business goals. 

In partnership with strategy, media, creative, and marketing science, you will develop customer-centric connection plans that inform both our media and creative teams. You’ll be asked to ingest information and output ideas and structures that make the complex easy to understand and map out the important ways that media and creative are linked. Comms/Connections Planning is about inspiring breakthrough ideas and driving how they come to life. It’s about being able to look at the market opportunity, define the target in fresh and interesting ways, and know how to take full advantage of media capabilities. 

Comms/Connection Planning Deliverables: campaign architecture, go-to-market, audience segmentation & messaging, idea mechanism, strategic story acts over time, sequential and re-targeting messaging etc. 

You Will: 

• Develop comms plans that connect marketing needs & business objectives into actionable communication solutions across the paid, owned and earned ecosystem. 
• Ground all plans in audience insights and their reality, altitudinally and behaviorally
• Work with media strategy and activation teams to ensure comms frameworks are grounded in proposed media plans and other realities
• Lead plans that are a combination of proven and innovative tactics that meet campaign goals
• Ensure plans link to desired KPIs and guide measurement strategies
• Create a comms foundation that guides best in class precision work
• Ensure buy-in amongst all required teams and partners
• Present and defends the comms plan, generates confidence that the plan will deliver on results, while unlocking creativity. 
• Provide thought leadership, both internally and externally on emerging trends and comms best practices.
• Be proactive about identifying new communication opportunities, and work with account partners & strategic leads to uncover and unlock scope.
• Serve as a bridge and partner between all channel partners; media, social, comms, Strategy + creative to define and shape a coordinated campaign roll-out across paid owned and earned shared touchpoints. 
• Translate the creative idea into a comms idea; that guides how the campaign should come to life
• Define the overall structure, story beats – aligning touchpoints to each phase while clearly defining the roles they need to play 
• Set the tone and strategic direction of the team; built around growth and application of learnings 
• Own consumer insights and inspire tactical representations of strong, clear media strategies 
• Maintain communication and develop strategic partnerships with key partners – clients, partner agencies, peers, etc. 

Your Key Capabilities: 

• A chameleon. Part strategy, part media, part creative.
• Consumer first mindset and orientation
• Proven modern marketing mindset: Ecosystem & performance driven
• Strong partnership & collaboration skills
• Strong presentation skills, written & spoken
• Ability to find new solutions to “known problems”
• Strong facilitation skills. Proven ability to run effective workshops.
• Strong sense of accountability and ownership. Has the ability to work independently.
• Can make the complicated simple to understand.
• Ability to work in fast paced, and unpredictable projects
• Ability to gain client confidence & trust, and develop strong working relationships with other agency partners

You Have:

• Bachelor’s degree in Communications, Advertising, Media and/or related field 
• Minimum 8 years of experience in media or strategic planning that involves channel planning, audience strategy and client presentation 
• Deep experience working within integrated, client-facing teams 
• Ability to make operational and investment recommendations and decisions 
• Must love close relationships with clients and be able to identify and run towards the future and not simply deliver “the ask” 
• Professional presence; can lead a team by example 
• Excellent leadership and presentation skills 
• A thorough understanding of marketing communication channels 

What We Offer:

• Global maternity and parental leave 
• Competitive benefits packages 
• Vacation, compassionate leave, wellness days, and flex days 
• Access to online services for families and new parents
• Early Dismissal Friday’s (off at 3:00 PM local time every Friday) 
• Diversity and Inclusion Board with 13 affinity groups 
• Internal learning and development programs 
• Enterprise-wide employee discounts 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The Comms Planning Director partners across disciplines to create communication plans that translate marketing objectives into actionable go-to-market strategies grounded in audience understanding and business goals. 

In partnership with strategy, media, creative, and marketing science, you will develop customer-centric connection plans that inform both our media and creative teams. You’ll be asked to ingest information and output ideas and structures that make the complex easy to understand and map out the important ways that media and creative are linked. Comms/Connections Planning is about inspiring breakthrough ideas and driving how they come to life. It’s about being able to look at the market opportunity, define the target in fresh and interesting ways, and know how to take full advantage of media capabilities. 

Comms/Connection Planning Deliverables: campaign architecture, go-to-market, audience segmentation & messaging, idea mechanism, strategic story acts over time, sequential and re-targeting messaging etc. 

You Will: 

• Develop comms plans that connect marketing needs & business objectives into actionable communication solutions across the paid, owned and earned ecosystem. 
• Ground all plans in audience insights and their reality, altitudinally and behaviorally
• Work with media strategy and activation teams to ensure comms frameworks are grounded in proposed media plans and other realities
• Lead plans that are a combination of proven and innovative tactics that meet campaign goals
• Ensure plans link to desired KPIs and guide measurement strategies
• Create a comms foundation that guides best in class precision work
• Ensure buy-in amongst all required teams and partners
• Present and defends the comms plan, generates confidence that the plan will deliver on results, while unlocking creativity. 
• Provide thought leadership, both internally and externally on emerging trends and comms best practices.
• Be proactive about identifying new communication opportunities, and work with account partners & strategic leads to uncover and unlock scope.
• Serve as a bridge and partner between all channel partners; media, social, comms, Strategy + creative to define and shape a coordinated campaign roll-out across paid owned and earned shared touchpoints. 
• Translate the creative idea into a comms idea; that guides how the campaign should come to life
• Define the overall structure, story beats – aligning touchpoints to each phase while clearly defining the roles they need to play 
• Set the tone and strategic direction of the team; built around growth and application of learnings 
• Own consumer insights and inspire tactical representations of strong, clear media strategies 
• Maintain communication and develop strategic partnerships with key partners – clients, partner agencies, peers, etc. 

Your Key Capabilities: 

• A chameleon. Part strategy, part media, part creative.
• Consumer first mindset and orientation
• Proven modern marketing mindset: Ecosystem & performance driven
• Strong partnership & collaboration skills
• Strong presentation skills, written & spoken
• Ability to find new solutions to “known problems”
• Strong facilitation skills. Proven ability to run effective workshops.
• Strong sense of accountability and ownership. Has the ability to work independently.
• Can make the complicated simple to understand.
• Ability to work in fast paced, and unpredictable projects
• Ability to gain client confidence & trust, and develop strong working relationships with other agency partners

You Have:

• Bachelor’s degree in Communications, Advertising, Media and/or related field 
• Minimum 8 years of experience in media or strategic planning that involves channel planning, audience strategy and client presentation 
• Deep experience working within integrated, client-facing teams 
• Ability to make operational and investment recommendations and decisions 
• Must love close relationships with clients and be able to identify and run towards the future and not simply deliver “the ask” 
• Professional presence; can lead a team by example 
• Excellent leadership and presentation skills 
• A thorough understanding of marketing communication channels 

What We Offer:

• Global maternity and parental leave 
• Competitive benefits packages 
• Vacation, compassionate leave, wellness days, and flex days 
• Access to online services for families and new parents
• Early Dismissal Friday’s (off at 3:00 PM local time every Friday) 
• Diversity and Inclusion Board with 13 affinity groups 
• Internal learning and development programs 
• Enterprise-wide employee discounts 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Director of User Experience

As Director of User Experience, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.

You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.

You Will:

• Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
• Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
• Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
• Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
• Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
• Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
• Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
• Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
• Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
• Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
• Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
• Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
• Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
• Embody agency leadership values and promote culture in all interactions (internally and externally).
• Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
• Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
• Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
• Contribute UX and Product Design expertise to business development and sales initiatives.

You Have:

• 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
• 3+ years' experience in a supervisory/management role leading UX/Design teams.
• Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
• Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
• Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
• Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
• A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
• Exceptional storytelling and communication skills (verbal, written, and visual).
• Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
• Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
• An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
• Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
• Flexibility and adaptability in fast-paced, changing environments.
• Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
• Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
• Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
• Experience with AI-assisted design tools and workflows.
• Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
• Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.

What We Offer:

• Global maternity and parental leave 
• Competitive benefits packages 
• Vacation, compassionate leave, wellness days, and flex days 
• Access to online services for families and new parents
• Early Dismissal Friday’s (off at 3:00 PM local time every Friday) 
• Diversity and Inclusion Board with 13 affinity groups 
• Internal learning and development programs 
• Enterprise-wide employee discounts 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Director of User Experience

As Director of User Experience, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.

You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.

You Will:

• Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
• Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
• Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
• Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
• Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
• Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
• Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
• Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
• Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
• Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
• Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
• Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
• Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
• Embody agency leadership values and promote culture in all interactions (internally and externally).
• Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
• Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
• Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
• Contribute UX and Product Design expertise to business development and sales initiatives.

You Have:

• 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
• 3+ years' experience in a supervisory/management role leading UX/Design teams.
• Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
• Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
• Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
• Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
• A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
• Exceptional storytelling and communication skills (verbal, written, and visual).
• Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
• Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
• An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
• Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
• Flexibility and adaptability in fast-paced, changing environments.
• Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
• Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
• Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
• Experience with AI-assisted design tools and workflows.
• Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
• Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.

What We Offer:

• Global maternity and parental leave 
• Competitive benefits packages 
• Vacation, compassionate leave, wellness days, and flex days 
• Access to online services for families and new parents
• Early Dismissal Friday’s (off at 3:00 PM local time every Friday) 
• Diversity and Inclusion Board with 13 affinity groups 
• Internal learning and development programs 
• Enterprise-wide employee discounts 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

We are looking to add Freelance Associate Creative Directors to our Talent Roster for quick turnaround, shorter-term project engagements!

As an Associate Creative Director, you bring a creative voice with strategic thinking to projects. You have a diverse array of experiences to bring to the roll—from conceptual development to client relations to the execution of creative deliverables. Creating and communicating concepts, creating and implementing marketing strategies, and developing interactive solutions is on you. But you always ensure and rationalize all creative results against user experience management objectives to deliver excellent digital experiences.

Leading multidisciplinary teams—creative, technology, planning, account and project management, partners, and clients to name a few—doesn’t faze you. Balancing creative thinking with interpersonal skills, you justify concepts to both the client and the project team. You build long-term client relationships with expertise on client vertical markets. Most importantly, you embody and embrace our values—to be honest, inspired, drive, passionate and real—in everything you do.

You Will:

•  Contribute creative solutions and innovations.
•  Build and guide the creative team around account and company needs and vision.
• Drive creative discipline, operational, and industry vertical excellence and expertise to promote continuous improvement and a culture of excellence and accountability.
• Perform strategic account planning with senior management in vertical marketing groups.
• Conceive and create experience design solutions that fulfill strategic business objectives.
• Effectively communicate creative ideas and strategies to all project stakeholders.
• Lead and partner with multidisciplinary teams.
• Provide regular team mentorship and constructive feedback on all accounts.
• Develop, monitor, and modify creative department staffing strategies and plans, including team compensation and performance, skills, training, and mentorship.
• Develop, implement, and monitor quality standards across all creative department artifacts and deliverables.
• Improve upon creative department methods, problem-solving models, and best practices.
• Set and meet expectations for deliverables, estimations, and project plans.
• Support and lead human resource initiatives with a focus on performance management.
• Understand, embrace, and communicate corporate mission and values.

You Have:

• 8 years visual communication education.
• 8 years design, marketing, and communications interactive work experience.
• 8 years art direction experience.
• Passion for design and eagerness to collaborate with other creative people.
• Solid knowledge and appreciation for the distinction between creative expression and commercial reality.
• Experience developing Internet commerce, electronic marketing, and online brand management and integration, with demonstrated results.

Nice To Have

• Conceptual and systems thinking to turn complex AI topics into clear, scalable ideas that enterprise audiences can understand
• Strong narrative and communication skills to shape clear concepts, content structures, and messaging across platforms
• B2B and enterprise experience, with an understanding of how large organizations evaluate, adopt, and scale technology
• Data literacy, able to use insights and performance signals to inform creative and strategic decisions
• User-centered mindset, ensuring concepts remain grounded in real human needs and use cases
• Leadership experience, guiding multidisciplinary creative teams and aligning them around shared goals
• Account and delivery awareness, able to oversee multiple projects, timelines, and resourcing without losing quality
• Client-facing experience, confident presenting, defending, and evolving ideas with senior stakeholders
• Collaboration skills, working closely with strategy, technology, product, and account partners
• Curiosity and continuous learning, staying current with AI, digital platforms, and industry shifts
• Quality judgment, with a clear ability to distinguish good work from great and raise the overall standard

We are looking to add Freelance Associate Creative Directors to our Talent Roster for quick turnaround, shorter-term project engagements!

As an Associate Creative Director, you bring a creative voice with strategic thinking to projects. You have a diverse array of experiences to bring to the roll—from conceptual development to client relations to the execution of creative deliverables. Creating and communicating concepts, creating and implementing marketing strategies, and developing interactive solutions is on you. But you always ensure and rationalize all creative results against user experience management objectives to deliver excellent digital experiences.

Leading multidisciplinary teams—creative, technology, planning, account and project management, partners, and clients to name a few—doesn’t faze you. Balancing creative thinking with interpersonal skills, you justify concepts to both the client and the project team. You build long-term client relationships with expertise on client vertical markets. Most importantly, you embody and embrace our values—to be honest, inspired, drive, passionate and real—in everything you do.

You Will:

•  Contribute creative solutions and innovations.
•  Build and guide the creative team around account and company needs and vision.
• Drive creative discipline, operational, and industry vertical excellence and expertise to promote continuous improvement and a culture of excellence and accountability.
• Perform strategic account planning with senior management in vertical marketing groups.
• Conceive and create experience design solutions that fulfill strategic business objectives.
• Effectively communicate creative ideas and strategies to all project stakeholders.
• Lead and partner with multidisciplinary teams.
• Provide regular team mentorship and constructive feedback on all accounts.
• Develop, monitor, and modify creative department staffing strategies and plans, including team compensation and performance, skills, training, and mentorship.
• Develop, implement, and monitor quality standards across all creative department artifacts and deliverables.
• Improve upon creative department methods, problem-solving models, and best practices.
• Set and meet expectations for deliverables, estimations, and project plans.
• Support and lead human resource initiatives with a focus on performance management.
• Understand, embrace, and communicate corporate mission and values.

You Have:

• 8 years visual communication education.
• 8 years design, marketing, and communications interactive work experience.
• 8 years art direction experience.
• Passion for design and eagerness to collaborate with other creative people.
• Solid knowledge and appreciation for the distinction between creative expression and commercial reality.
• Experience developing Internet commerce, electronic marketing, and online brand management and integration, with demonstrated results.

Nice To Have

• Conceptual and systems thinking to turn complex AI topics into clear, scalable ideas that enterprise audiences can understand
• Strong narrative and communication skills to shape clear concepts, content structures, and messaging across platforms
• B2B and enterprise experience, with an understanding of how large organizations evaluate, adopt, and scale technology
• Data literacy, able to use insights and performance signals to inform creative and strategic decisions
• User-centered mindset, ensuring concepts remain grounded in real human needs and use cases
• Leadership experience, guiding multidisciplinary creative teams and aligning them around shared goals
• Account and delivery awareness, able to oversee multiple projects, timelines, and resourcing without losing quality
• Client-facing experience, confident presenting, defending, and evolving ideas with senior stakeholders
• Collaboration skills, working closely with strategy, technology, product, and account partners
• Curiosity and continuous learning, staying current with AI, digital platforms, and industry shifts
• Quality judgment, with a clear ability to distinguish good work from great and raise the overall standard

We are looking to add Freelance Lead User Experience Designers to our Talent Roster for quick turnaround, shorter-term project engagements!

As Lead User Experience Designer, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.

You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.

You will:

• Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
• Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
• Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
• Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
• Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
• Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
• Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
• Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
• Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
• Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
• Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
• Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
• Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
• Embody agency leadership values and promote culture in all interactions (internally and externally).
• Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
• Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
• Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
• Contribute UX and Product Design expertise to business development and sales initiatives.

You have:

• 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
• 3+ years' experience in a supervisory/management role leading UX/Design teams.
• Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
• Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
• Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
• Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
• A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
• Exceptional storytelling and communication skills (verbal, written, and visual).
• Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
• Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
• An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
• Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
• Flexibility and adaptability in fast-paced, changing environments.
• Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
• Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
• Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
• Experience with AI-assisted design tools and workflows.
• Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
• Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.

We are looking to add Freelance Lead User Experience Designers to our Talent Roster for quick turnaround, shorter-term project engagements!

As Lead User Experience Designer, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.

You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.

You will:

• Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
• Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
• Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
• Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
• Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
• Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
• Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
• Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
• Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
• Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
• Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
• Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
• Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
• Embody agency leadership values and promote culture in all interactions (internally and externally).
• Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
• Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
• Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
• Contribute UX and Product Design expertise to business development and sales initiatives.

You have:

• 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
• 3+ years' experience in a supervisory/management role leading UX/Design teams.
• Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
• Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
• Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
• Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
• A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
• Exceptional storytelling and communication skills (verbal, written, and visual).
• Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
• Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
• An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
• Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
• Flexibility and adaptability in fast-paced, changing environments.
• Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
• Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
• Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
• Experience with AI-assisted design tools and workflows.
• Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
• Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from June 1 through Sept 25, 2026.  Due to confidentiality requirements, this role’s requisite is to work in our Calgary office 5 days per week.

  You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Available Location: Calgary, Alberta, Canada

What you'll do as a Senior Solutions Engineer

The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers. 

You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of CloudFlare products and services to existing and potential customers. In this role you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers.

Specifically, we are looking for you to:

• Identify and map customer initiatives and business problems to Cloudflare solutions
• Build relationships and technical champions within customer accounts
• Develop and present customer presentations at every Enterprise Customer’s organization level
• Lead demo and proof-of-concept activities for Cloudflare prospects and customers
• Demonstrate your expertise of Cloudflare with your peers  through the creation of professional content, including white papers, blog posts and other knowledge sharing activities
• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise.
• Apply in-depth vertical knowledge or domain expertise. Advise on best practices.

Basic Requirements

• Previous experience as a Solutions Engineer or other customer facing technical role with CDN, Security, Networking or SaaS
• Solid communication, written and presentation skills
• Ability to work on several projects and activities concurrently
• Highly driven individuals that are curious, team players and work with a sense of urgency
• Bachelor’s Degree or equivalent in relevant work experience
• The role requires up to 50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.

Examples of one or more desirable skills, knowledge and experience

• Fundamental understanding of customer network and/or application architectures. 
• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP.
• Understanding, knowledge or experience of application and/or network security 
• Understanding, knowledge or experiences with SaaS application environments
• Understanding, knowledge or experience with VPN and remote access challenges
• Understanding, knowledge or experience with SIEM and log analytics platforms 
• Client OS fundamentals and software distribution

Other desirable skills areas include:

• Experience interacting with senior level/executives to communicate a message of network and security transformation
• Routing, subnetting, split tunnels. SD-WAN, local internet breakout
• End user and application security risks - DDoS, malware, phishing, viruses
• Knowledge of competitive market  around CDN providers and internet security technologies

Robots & Pencils is seeking an experienced, outcome-oriented IT Manager to lead and evolve our internal technology environment across a distributed, international team. 

You will own the lifecycle, performance, and reliability of internal systems supporting team members across four countries, with offices in Cleveland, Calgary, Lviv (Ukraine), and Bogota 

You will implement scalable systems, standardize core processes, and strengthen internal technology foundations so our teams can move faster, collaborate better, and focus on meaningful client outcomes. 

Key Responsibilities 

Application Lifecycle & Systems Ownership 

• Own application lifecycle management end-to-end, including evaluation, acquisition, rollout, support, maintenance, optimization, and retirement 

• Rationalize underused or redundant tools to reduce platform sprawl 

• Lead critical systems implementations, including HRIS and PSA platforms 

• Build structured implementation plans with clear milestones, adoption targets, and risk mitigation strategies 

• Ensure internal systems scale with company growth across offices and time zones 

Process Standardization & Operational Excellence 

• Standardize onboarding and offboarding processes across countries and offices 

• Improve helpdesk and service workflows for speed, clarity, and accountability 

• Create repeatable, documented processes that balance consistency with flexibility 

• Strengthen internal operational visibility without introducing unnecessary bureaucracy 

• Continuously refine systems based on usage patterns and team feedback 

Vendor, Inventory & Cost Management 

• Own vendor relationships and service-level agreements 

• Manage hardware and software procurement, inventory tracking, and cost allocation 

• Strengthen oversight of SaaS subscriptions and AI-related spend 

• Optimize licensing and subscription usage for efficiency and scalability 

• Ensure vendor performance meets reliability and support expectations 

Security & Compliance 

• Support security awareness training and internal risk assessments 

• Contribute to annual SOC 2 compliance certification efforts 

• Strengthen documentation and audit readiness, including maintaining a structured Vanta repository 

• Ensure internal systems meet security, governance, and compliance standards 

• Proactively identify and mitigate operational and compliance risks 

Team Leadership & Cross-Functional Collaboration 

• Lead the team responsible for helpdesk support and systems maintenance 

• Partner closely with HR, Operations, and Engineering to translate business needs into durable IT solutions 

• Communicate clearly with both technical and non-technical stakeholders 

• Balance competing priorities with sound judgment and a service-oriented mindset 

• Drive accountability and clarity across distributed teams 

Required Skills & Qualifications 

• 8+ years of relevant corporate IT experience 

• Experience analyzing, implementing, and evaluating enterprise IT systems 

• Strong background in SaaS management and cloud infrastructure (AWS) 

• Demonstrated success with security frameworks, audits, and compliance programs, including SOC 2 

• Fluency with Microsoft 365 (certification is a plus) and comfort working with tools such as GitHub and AWS 

• Project management experience with successful rollouts of new systems and documented risk mitigation strategies 

• English fluency (written and spoken) 

Nice to Have 

• PSA or ERP implementation experience 

• Experience operating in distributed, international organizations 

• Exposure to SaaS rationalization and cost optimization initiatives 

Personal Competencies 

• Outcome-Oriented – Focuses on operational impact, reliability, and measurable improvements. 

• Systems Thinker – Standardizes processes without creating unnecessary friction. 

• Service-Minded – Prioritizes user experience for internal teams. 

• Operationally Disciplined – Drives clarity, structure, and accountability. 

• Adaptable – Balances competing priorities calmly and effectively. 

• Ownership-Driven – Follows through and ensures systems perform as intended. 

Why This Role Matters 

At Robots & Pencils, we build smart systems for the human world. When our internal technology is strong, our teams move faster, collaborate better, and spend more time delivering meaningful outcomes for clients. This role turns IT into a true enabler of creativity, security, and scale across borders and time zones. 

You will strengthen the foundation that allows every product team to operate at a higher level. This is operational leadership with measurable organizational impact. 

Why Join Robots & Pencils? 

We don’t just maintain systems; we build environments where teams can do their best work. 

You’ll help modernize internal infrastructure, lead high-impact system implementations, and influence how a distributed digital product company operates at scale. 

You’ll work at the intersection of operations, security, and systems architecture, driving durable improvements that power the entire organization.