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Senior Software Engineer - Cloud Infrastructure & Observability
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Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Role
We are building a next-generation observability and cloud platform that is high-performance, cost-efficient, secure, and scalable across multi-region, multi-cloud clusters. You will lead the architecture and evolution of Roku’s observability and cloud infrastructure stack. This includes metrics, logs, traces, telemetry pipelines, service mesh, developer experience, and reliability of systems that power thousands of services and millions of devices.
You will drive a vision where developers gain deep visibility with minimal overhead, onboarding is seamless, and insights are available in real time. Your work will directly help Roku scale efficiently while maintaining reliability, cost control, and performance.
What You’ll Be Doing
- Architect and lead Roku’s observability platform across metrics, logs, and traces; evolve data pipelines and storage layers optimized for high throughput, performance, and cost at Roku scale (TSDBs, Parquet, distributed processing).
- Extend and harden open‑source observability systems; overhaul core components (e.g., storage layers, query paths) to improve performance, reliability, and usability at scale.
- Implement features such as pre‑aggregation, down-sampling, and sampling to reduce load and accelerate queries across the platform.
- Collaborate across platform, SRE, and product teams to migrate hundreds of workloads to our common platform; augment and automate CI/CD flows and onboarding.
- Integrate security into infrastructure and platform services; ensure robust multi‑tenant, multi‑cluster, and multi‑cloud designs.
- Contribute improvements back to open source and CNCF‑aligned projects; shape standards adoption (OpenTelemetry, OpenMetrics) across the company.
- Mentor engineers; establish best practices for reliability, efficiency, and cost management across service mesh and observability domains.
What You'll have
- 15+ years in software engineering with a track record of architecting distributed systems or platforms at scale.
- Strong hands‑on experience in Golang and one scripting language (e.g., Python or Shell).
- Experience operating observability at pb-scale ingestion and hundreds of millions of series.
- Expertise in observability platforms and tooling (Prometheus, Grafana, Loki, Tempo, ELK/OpenSearch, ClickHouse) and standards (OpenTelemetry, OpenMetrics).
- Deep experience building systems of scale and operating cloud infrastructure with Kubernetes; strong proficiency with service mesh technologies (Istio/Envoy), infrastructure‑as‑code (Terraform) and experience in multi‑cloud (AWS, GCP)
- Demonstrated ability to evolve storage and query architectures for cost, scale, and latency (e.g., TSDB, Parquet, distributed processing).
- Proven experience integrating security as part of infrastructure and platform development.
- Exceptional cross‑functional communication; effective collaboration with both technical and non‑technical stakeholders.
- Culture fit: independent thinker, pragmatic problem‑solver, low‑ego collaborator who moves fast and focuses on company success.
- Experience integrating AI tools to improve processes and reduce toil.
- Open‑source contributions in CNCF projects is preferred but not mandatory.
#LI-DS4
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
About the Role
What you’ll be doing
- Oversee the design, implementation, and maintenance of scalable and resilient cloud infrastructure on platforms spanning AWS and GCP. Ensure high availability, reliability, and performance of critical systems
- Collaborate with your peers to be responsible for the entire software lifecycle, seek the right problem to solve, and strive for excellence
- Manage individual project priorities, deadlines, and deliverables related to your technical expertise and assigned domains
- Lead incident response efforts, working closely with cross-functional teams to resolve issues quickly and minimize downtime. Implement effective incident management processes and post-incident reviews
- Collaborate with security teams to ensure the integrity and security of infrastructure and applications. Implement security best practices and compliance standards
- Identify performance bottlenecks and optimize system resources for maximum efficiency. Conduct regular performance tuning and capacity planning exercises
- Drive continuous improvement initiatives within the team and across the organization. Proactively identify areas for enhancement and implement solutions to address them
- Maintain comprehensive documentation of systems, processes, and procedures. Foster a culture of knowledge sharing and contribute to the collective learning of the team
- Participate in 24x7 on-call rotation, and be available to work with global teams in the event of critical outages
We’re excited if you have
- 12+ years of experience in DevOps/SRE roles
- Experience in cloud-focused software development, preferably in Go, Python, or other object-oriented programming languages
- Experience with a number of the following: ECS, Docker, Kubernetes, Envoy, Istio, Linkerd, Solo
- Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation
- Strong understanding of distributed systems, microservices architecture, and cloud-native technologies
- The drive and self-motivation to understand the intricate details of a complex infrastructure environment
- Strong proficiency in cloud platforms such as AWS, Azure, or GCP
- Solid understanding of networking, security, and compliance principles
- Proven track record of driving results and delivering high-quality solutions in a fast-paced environment
- Demonstrated ability to communicate clearly with both technical and non-technical project stakeholders, with the ability to work effectively in a cross-functional team environment
- Certifications in relevant technologies such as Certified Kubernetes Administrator (CKA), AWS Certified DevOps Engineer, or Certified Information Systems Security Professional (CISSP) are preferred
- BS Degree in Computer Science or Equivalent
#LI-SK8
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Roku pioneered TV streaming and continues to innovate and lead the industry. Continued success relies on investing in the Roku Content Platform, so we deliver high quality streaming TV experience at a global scale. As part of our Content Platform team you join a small group of highly skilled engineers, that own significant responsibility in crafting, developing and maintaining our large-scale backend systems, data pipelines, storage, and processing services. We provide all insights in regard to all content on Roku Devices.
About the Role
We are looking for a Senior Software Engineer with vast experience in backend development, Data Engineering and Data Analytics to focus on building next level content platform and data intelligence, which empowers Search, Recommendation, and many more critical systems across Roku Platform. This is an excellent role for a senior professional who enjoys a high level of visibility, thrives on having a critical business impact, able to make critical decisions and is excited to work on a core data platform component which is crucial for many streaming components at Roku.
What You’ll Be Doing
- Work closely with product management team, content data platform services, and other internal consumer teams to contribute extensively to our content data platform and underlying architecture.
- Build low-latency and optimized streaming and batch data pipelines to enable downstream services.
- Build and support our Micro-services based Event-Driven Backend Systems & Data Platform.
- Design and build data pipelines for batch, near-real-time, and real-time processing.
- Participate in architecture discussions, influence product roadmap, and take ownership and responsibility over new projects.
We’re excited if you have
- 8+ years professional experience as a Software Engineer.
- Proficiency in Java/Scala/Python.
- Deep understanding of backend technologies, architecture patterns, and best practices, including microservices, RESTful APIs, message queues, caching, and databases.
- Strong analytical and problem-solving skills, data structures and algorithms, with the ability to translate complex technical requirements into scalable and efficient solutions.
- Experience with Micro-service and event-driven architectures.
- Experience with Apache Spark and Apache Flink.
- Experience with Big Data Frameworks and Tools: MapReduce, Hive, Presto, HDFS, YARN, Kafka, etc.
- Experience with Apache Airflow or similar workflow orchestration tooling for ETL.
- Experience with cloud platforms: AWS (preferred), GCP, etc.
- Strong communication and presentation skills.
- BS in Computer Science; MS in Computer Science preferred.
- AI literacy and curiosity.You have either tried Gen AI in your previous work or outside of work or are curious about Gen AI and have explored it.
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in the Roku Cloud TV Platform so we deliver high quality streaming TV experience at a global scale.
You will be part of the engineering team responsible for The Roku Channel streaming service and will contribute to building apps and features on multiple platforms like for the FireTV, GoogleTV, web, Samsung, FireTV etc. The projects that you will work on will impact millions of Roku users around the world. All along, you will have the opportunity to collaborate with key product engineering stakeholders across Roku engineering teams, and contribute towards building world class media applications.
The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and business teams as well as with external partners. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you’ll be doing
You will work with a team of high performance and talented engineers building delightful experiences enjoyed by millions of viewers on The Roku Channel.
- Contribute to the architecture, design and implementation of technology solutions for web-based video applications.
- Maintain high coding standards and follow software engineering best practices.
- Participate and enhance a culture of engineering and operational excellence.
- Continually focus on innovation, and user delight while building and improving the user experience, reliability, stability, security and quality of the apps.
- Participate in scoping, technical design, estimation effort, coding, testing, debugging, code reviews, maintenance and support.
- Collaborate with product and program managers, UX designers, and cross-engineering teams to deliver project goals.
We’re excited if you have
- Strong problem solving and analytical abilities.
- Strong written and verbal communication skills.
- Experience with full stack web app development using Javascript/Typescript, HTML5, CSS.
- Experience building modern web applications (SPA, PWA, responsive) using frameworks like Node, React/Redux, Express, Material UI, Cordova, NoSQL etc. supporting millions of global users.
- Experience with AWS/GCP, APM and app analytics tools, familiarity with Docker/Kubernetes, npm/yarn, webpack, Backend-For-Frontend paradigm etc.
- Very good understanding of component-based arch, async operations, data binding, DOM manipulation, routing, SASS/LESS etc.
- Familiarity with media frameworks and streaming protocols HLS and MPEG-DASH, DRM, and media playback on HTML5, iOS, Android using one or more of MSE/EME, ExoPlayer, VideoJS/Dashjs etc.
- Experience with Kanban, Scrum, CI/CD, unit tests, automation, app and system monitoring.
- 6+ years of web development experience.
- BS or MS degree in Computer Science or equivalent.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Roku APPS team is a group of highly skilled technologists that builds innovative platform products and services that enable over 100M+ users and streaming devices. We connect users to the streaming content they love and enable content publishers to build and monetise large audiences. We work on a range of critical services that power the Roku eco-system, including device and account setup, identity, authentication, channel distribution to devices, and channel publishing.
About the role
We're now looking for a talented and experienced Backend Engineer to join Roku APPS team. The ideal candidate will have a strong background in microservices. If you have a consistent track record improving large scale systems and enjoy building consumer-facing platform, and If you are innovative at heart and have a great balance on learning, organising, building, and enjoy making an impact, this role might be a great fit for you!
What you will be doing
- Build extremely large-scale platform products and services, used both by Roku engineers from across the company, and directly by consumers across millions of devices
- Work with Product/Design teams to iterate and build software, taking a concept from ideation to its production deployment and support
- Lead efforts to evaluate new technologies and continue to push for best practices across the entire development life cycle, including code and design reviews
- Managing project priorities, deadlines, and deliverables
- Participate in Agile development process, including scoping, technical design, coding, testing, deployment, and maintenance
We're excited if you have
- 8+ years of experience building large-scale distributed systems
- 5+ years working with cloud-based platforms and infrastructure
- An understanding of system concepts and approaches such as eventual consistency and CAP theorem
- Ability and desire to lead the design and implementation of backend services coupled with a deep understanding of different data platforms
- Deep experience in building microservices using Java for container platforms such as Docker or Kubernetes
- Solid understanding of databases such as Aurora MySQL and DynamoDB
- Hands-on Experience working with AWS ALB, ECS, RDS, or similar cloud services
- Experience with a breadth of protocols and data formats such as REST, WebSockets, HTTPS, JSON, and Protobuf
- Demonstrated ability to drive timely consensus in design with other senior team members
- Bachelors or Master’s degree in Computer Science, Engineering, or equivalent
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role:
We are hiring a Sr. Systems Engineer with a focus on supporting company’s ERP, NetSuite. This role will be focused on developing customizations (Suitelets, Suitescript, Workflows, etc) within NetSuite in support of our critical business processes. These processes range from Record to Report & Order to Cash processes we run on NetSuite. The individual must be competent to work with NetSuite and related modules/third-party applications and possess a well-rounded background in both business and ERP.
Alongside a team of Engineers, you will be encouraged to grow functionality holistically across the application. Engineers within the Finance Technology team are in a unique position to collaborate with other platform and integration developers working with other “Best of Breed” applications.
What you will be doing
- Design, develop, and test product features that meet business and technical requirements of NetSuite ERP modules and workflows
- Integrate NetSuite with other third-party systems using REST, SOAP web services, and APIs
- Assist in improving existing integrations with 3PL and ensure systems work optimally
- Work with Scrum Master, Product Owners, and other company stakeholders to understand business requirements, policies, and procedures
- Full lifecycle implementation of core and Advanced NetSuite modules
- Triage and correct performance and/or data integrity concerns by reviewing and evaluating code, data patches, system logs, and process/memory/disk consumption utilization.
- Help us continue to design for scale and reliability as we grow
- Detective work and problem solving, especially when the answer isn’t obvious
- Solve customer (external and internal) problems. Inclined to jump on calls and interact with those directly affected by the product to make sure they’re successful.
- Participate in the entire software development lifecycle, including analysis, design, development, testing, and deployment
What you need to have
- Bachelors or master’s degree in computer science or Information Technology
- 6+ years of NetSuite Development experience
- In-depth knowledge of ERP systems, with a preference for hands-on implementation experience
- Design, develop, and customize NetSuite solutions supporting end-to-end supply chain processes, including inventory management, procurement, demand planning, and order fulfillment.
- Hands-on experience with NetSuite Order Management (OM), Accounts Receivable (AR), Purchasing, and Inventory modules.
- Strong domain knowledge of Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes.
- Troubleshoot and enhance existing NetSuite supply chain configurations to improve performance, accuracy, and automation.
- Experience with HTML, CSS, Javascript and SuiteScript 1.0/2.0/2.1
- Experience in developing and managing NetSuite workflows, custom records, fields, forms, and advanced PDFs.
- Expertise in SuiteAnalytics for building custom reports, saved searches, and KPIs.
- Strong proficiency with REST, SOAP web services, and APIs for developing custom integrations with third-party systems
- NetSuite Developer Certification or equivalent experience preferred
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
What you will be doing
-
Lead and grow a high-performing engineering team to execute ambitious product and technical roadmaps.
-
Hire, grow, and retain top talents, fostering a healthy environment where individuals can do their best work.
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Set the technical vision and take ownership of the scalability, stability, and performance of the Ad Serving platform to support the business.
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Partner closely with business, product, operation, and other teams to build core product features that connect advertiser demand to supply and optimize ad selection and delivery.
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Take complete ownership of impactful initiatives and make pragmatic technical decisions.
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Develop good understanding of advertising business needs, building domain knowledge to understand systems and data better.
We're excited if you have
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Experience managing a team, including hiring, onboarding, and professional development.
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Overall 14+ years of experience building large-scale distributed backend systems, including 3+ years leading teams.
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Perform as a Staff+ technologist on complex, low-latency, revenue-critical, large-scale distributed backend systems.
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Excellent written and verbal communication and collaboration skills.
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Proven track record of leading cross-functional teams and initiatives.
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Experience fostering AI-first thinking within engineering teams to drive innovation.
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Expertise in advertising is a plus.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku pioneered streaming to the TV and continues to innovate and lead the industry. As we strive to influence the future of television globally, including TV advertising, the ongoing success depends heavily on our investment in the Content Management System. With Roku providing millions of movies, episodes, news, and channels, the Content Management System plays a vital role in managing content ingestion, selection, enrichment, and curation. We are seeking engineers capable of developing, designing, and deploying highly scalable, dependable applications, tools, and automation frameworks essential for efficiently handling the vast volume of content in our pipeline.
About the role
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in the Roku Cloud TV Platform, so we deliver high quality streaming TV experience at a global scale.
You will be part of the Roku Content Management System and Tools Engineering team, playing a key role in developing the next generation content management systems that drive content ingestion, selection, management, and curation workflows. These systems are vital for empowering critical functions like Search and Recommendation on the Roku Platform. Your projects will have a direct impact on millions of Roku users globally. Throughout, you'll collaborate with key stakeholders across various Roku engineering teams and take the lead in designing our content management system.
The ideal candidate will demonstrate strong technical leadership, bring endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and commercial teams within Roku and across external strategic partner organizations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you’ll be doing
- Lead and grow a high-performing engineering team responsible for content ingestion, enrichment, QC automation, and partner portal systems.
- Architect and scale distributed systems that handle millions of assets and metadata records, ensuring reliability and low-latency processing.
- Collaborate with product and operational partners to deliver a world-class Partner Portal that empowers studios, networks, and content providers to onboard and manage their catalogs seamlessly.
- Drive automation across video, audio, artwork, and metadata QC, integrating AI/ML-based services to improve accuracy and efficiency.
- Partner cross-functionally to streamline content delivery and operational workflows.
- Provide technical direction, conduct code and design reviews, and ensure best practices in performance, observability, and security.
- Manage individual project priorities, deadlines and deliverables
- Recruit and mentor engineers, fostering a culture of technical excellence, innovation, and accountability.
We’re excited if you have
- 5+ years proven track record in hiring, building and leading high-caliber product engineering teams.
- 8+ years of software development experience with deep technical knowledge and expertise in building high availability, large-scale distributed systems and services.
- Proven experience in building scalable, distributed backend systems in cloud environments such as AWS, GCP or Azure.
- Strong understanding of microservice and event-driven architectures, including experience with messaging and streaming frameworks like Kafka, SQS, or similar technologies.
- Strong leadership, collaboration and communication skills in working with cross-functional teams across the organization and delivering on big and ambitious goals.
- Deep understanding of content management, metadata processing, and media workflow automation.
- Experience in designing or integrating partner-facing platforms or portals for content or data management.
- Ability to handle periodic on-call duty as well as out-of-band requests; strong written and verbal communication skills.
- Bachelor’s degree in computer science plus 8 years of experience or equivalent; Master's degree preferred.
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
You will be part of the Roku Video Platform Engineering team and responsible for building the next-generation video services for the Roku Cloud TV Platform.
About the role
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in the Roku Cloud TV Platform, so we deliver a high-quality streaming TV experience at a global scale.
In this role, you will work on key video services projects around video ingestion, encoding, VoD/live-linear, Server Side Ads Insertion, and Video QoS, with the goal of delivering a best-in-class streaming TV experience across all Roku devices. The projects that you will work on will impact millions of Roku users around the world. All along, you will have the opportunity to collaborate with key product engineering stakeholders across Roku engineering teams, and lead the design of our video services platform.
The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and commercial teams within Roku and across external strategic partner organisations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you will be doing
- Design and implement highly scalable, and reliable web-scale applications
- Translate functional specifications into logical, component-based technical designs
- Key technical contributor to the design and implementation of core software backend components of video services platform
- Write and review code, evaluate architectural tradeoffs for performance and security for high-performance, and high-concurrency video infrastructure applications
- Collaborate with other engineering groups across the company towards supporting our video services initiatives
- Manage individual project priorities, deadlines and deliverables with limited supervision
We're excited if you have
- Strong problem-solving and analytical abilities
- 5+ years of solid programming experience in Java core libraries and developing web server applications, object-oriented design and design patterns, and passionate about writing high-quality and well-architected code
- Strong technical competency and experience in building high-performance and cloud-based scalable micro-services
- Experience with design and implementation of modern micro-services architectures and API frameworks (REST/JSON)
- Experience with web servers such as Apache, Tomcat, and building and deploying services on AWS cloud
- Experience with NoSQL data storage technologies such as Cassandra, DynamoDB, Redis, etc. as well as RDMBS like Oracle or MySQL
- Domain expertise in the area of Over-the-Top Video delivery technologies, On-Demand/Live streaming, DRM, encoding, delivery, CDNs etc. is highly preferred
- Ability to handle periodic on-call duty as well as out-of-band requests; strong written and verbal communication skills
- Bachelor's Degree in Computer Science plus 8 years of experience or equivalent; Master's degree preferred
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well-positioned to help shape the future of television – including TV advertising – around the world, continued success relies on its investment in our machine learning capabilities. Roku offers millions of options to our users: movies, episodes, news, sports, and channels from all around the world. The Roku Content Platform is key to onboarding content into the Roku ecosystem, delighting our customers. Building a content knowledge platform that provides insights to downstream systems like Search, Recommendations, Ads, and Voice to shape customers' experiences is why we’re actively looking for a Senior Machine Learning / AI Engineer, Content Platform who can drive further innovation.
About the role
Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well-positioned to help shape the future of television – including TV advertising – around the world, continued success relies on its investment in our machine learning capabilities.
Roku offers millions of options to our users: movies, shows, news, sports, and channels from all around the world. The Roku Content Platform is key to onboarding content into the Roku ecosystem, delighting our customers. Building a content knowledge platform that provides insights to downstream systems like Search, Recommendations, Ads, and Voice to shape customers' experiences is why we’re actively looking for a Senior Machine Learning / AI Engineering Manager who can drive further innovation.
The person in this role will leverage their technical skills, business intuition, and analytical thinking to build best-in-class machine learning products. This includes integrating Generative AI capabilities and Vision Models to enrich content quality and user engagement. This is a role for a hardened ML practitioner and a highly skilled organizational leader. You will be the architectural and operational bridge between deep AI research and fast-paced product delivery. If you know how to build a 3-year vision for content discovery and translate it into 2-week shipping cycles, this is your team.
What you’ll be doing
- Vision & Strategy: Define the roadmap for ML within the Content Platform..
- Technical Leadership: Provide high-level guidance on model architecture and MLOps infrastructure to ensure models are scalable and production-ready.
- People Management: Lead and grow a high-performing team of ML Engineers. You will be responsible for career development, performance management, and maintaining a culture of rigorous experimentation.
- Cross-Functional Execution: Partner with Product, Engineering, and Content Strategy to align ML initiatives with business goals.
- Delivery: Champion a culture of incremental delivery. Balance long-term R&D with the need to deliver measurable improvements to the production environment.
We’re excited if you have
- 10+ years of total experience in software/ML engineering, with at least 5 years in a dedicated people management leadership role.
- MS or BS in Computer Science, Mathematics, or a related quantitative field.
- You possess a deep theoretical and practical understanding of Machine Learning.
- You understand the business of streaming and how ML directly impacts the bottom line.
- You can explain complex model to a non-technical executive just as easily as you can debate architecture with a seasoned engineer.
- Proven track record of deploying large-scale ML models into production environments.
- Experience with modern ML stacks (e.g., LLMs, PyTorch, TensorFlow, Spark, and cloud-native MLOps tools).
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team & Role
The Roku Pay, Core Payments team has played a pivotal role in driving Roku’s rapid growth in online subscriptions, powered by a seamless in-streaming, on-TV purchase experience. Supporting a wide range of Roku teams, Core Payments enables transactions across multiple consumer touchpoints — including TV, web, mobile, and advertising. These teams employ diverse strategies to sell digital content, from Subscription Video on Demand (SVOD) and Transactional Video on Demand (TVOD) to Roku-branded devices and shoppable ads directly on the device.
Core Payments is now seeking a Senior Product Manager to lead the creation of our Payment Machine Learning Platform — a high-impact initiative designed to optimize payment retries, routing, and authorization success rates for our subscription business.
This platform will harness AI/ML to make real-time, data-driven payment decisions at scale, directly influencing revenue growth, reducing churn, and enhancing customer satisfaction. In this role, you will operate at the intersection of machine learning, payments infrastructure, and subscription growth, collaborating with engineering, data science, finance, and payment operations to deliver a platform that is both technically sophisticated and mission-critical.
The ideal candidate thrives in a fast-paced, highly technical environment, possesses deep knowledge of payments and subscription economics, and can balance strategic vision with hands-on execution. You will own the roadmap, drive flawless delivery, and continuously improve the platform through experimentation and data-driven insights.
What You’ll Be Doing
- Define and Drive the Roadmap: Partner with engineering, ML, and business stakeholders to define a high-impact roadmap for the Payment ML Platform, aligned to Roku’s subscription growth goals.
- Translate Business Goals into Product Requirements/Feature Guides, Convert business KPIs (e.g., authorization rate uplift, churn reduction) into clear product requirements, success metrics, and technical specifications.
- Lead AI/ML Product Development: Collaborate with ML engineers and data scientists to design, train, and deploy models for retry prediction, payment routing, and fraud prevention.
- Champion Experimentation: Design and oversee A/B and multivariate tests to validate hypotheses, measure incremental lift, and drive continuous improvement.
- Hands-On Execution: Roll up your sleeves to write PRDs, define acceptance criteria, review model performance dashboards, and troubleshoot issues with engineering.
- Stakeholder Management: Communicate roadmap progress, risks, and learnings to executives and cross-functional partners.
- Post-Launch Optimization: Monitor KPIs, identify opportunities for improvement, and prioritize enhancements to maximize impact.
- Ensure Compliance & Security: Work with legal and compliance teams to meet PCI-DSS, GDPR, and other regulatory requirements for payment data.
We’re Excited If You Have
- 8+ years in product management, ideally with experience in payments, fintech, subscription businesses, or ML-driven platforms.
- Proven track record of shipping complex products in partnership with engineering, data science, and operations teams.
- Strong understanding of payment processing flows, gateways, acquirer optimization, and retry logic.
- Experience defining and measuring KPIs, running large-scale A/B tests, and making data-driven decisions.
- Ability to articulate complex ML concepts to both technical and non-technical stakeholders.
- Comfort working in fast-paced, highly iterative environments.
- Bachelor’s degree in Computer Science, Statistics, or related field; MBA a plus.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
At Roku, the Customer Care Engineering team is at the forefront of creating innovative solutions that redefine how we support millions of Roku users worldwide. We build and maintain a diverse ecosystem of cutting-edge tools and applications, including the Roku Support help center, advisor-facing tools for call centers, third-party partner integrations, internal web portals, and a robust suite of web services. From customer account management to big data pipelines, automated deployments, and build tools, our work touches nearly every aspect of the Roku experience.Our mission? To empower Roku customers and support teams with seamless automation, intuitive self-service tools, and powerful troubleshooting capabilities. We’re passionate about crafting secure, high-performance applications that not only solve problems but also deliver a delightful, branded user experience. If you’re excited about building scalable, impactful solutions that make a real difference, this is the team for you.
About the role
Roku is seeking an experienced, versatile, and skilled Full Stack Engineer to join our dynamic Customer Care team. You will play a pivotal role in building and evolving a platform, leveraging web technologies and cutting-edge generative AI, to support world class customer care experiences including intelligent chatbots, agent dashboards, telephony integration, and self-service workflow automation. Your expertise will help shape intelligent, scalable solutions that enhance customer support experiences and multiple support call centers globally.
What you'll be doing
- Design, develop, test, deploy, document, and maintain full stack web applications for a multi-region CRM platform
- Determine the strategic and tactical direction of the front-end architecture with cross-browser compatibility, accessibility and search engine optimization
- Build and optimize Retrieval-Augmented Generation (RAG) solutions to power chatbot interactions
- Advocate for operational excellence, driving best practices in monitoring, performance, and reliability.
- Participate in the agile development process, including scoping, technical design, effort estimation, coding, testing, debugging, code reviews, maintenance, and support
- Write clean, efficient, and maintainable code across frontend and backend services
- Monitor, debug, and resolve issues across the stack to maintain platform reliability.
- Stay updated on emerging technologies, bringing innovative ideas to enhance the platform.
- Collaborate with product managers, UX designers, data science and larger engineering team on business and architecture proposals to deliver seamless customer care experiences.
We're excited if you have
- 12+ yrs of relevant web development and production application support of highly trafficked consumer-facing web applications.
- In-depth experience with React and relevant toolset/framework ecosystem.
- Expert-level knowledge of JavaScript, Typescript – prototypical inheritance, scope and closures.
- Experience with js, React.js/Angular.js, Express, SASS/LESS, AWS, npm, Git and CI a necessity.
- Experience with cloud platforms (e.g., AWS, GCP, Azure) and microservices architectures
- Strong understanding of database systems (SQL and NoSQL).
- Familiarity with DevOps practices and tools (CI/CD, Docker, Kubernetes).
- Ability to decompose complex problems into manageable units of work.
- Excellent problem-solving skills and ability to work in an agile environment.
- Effective communication and collaboration skills.
- Bachelors or Master’s degree in Computer Science, Engineering, or equivalent.
- Experience with customer service platforms or CRM systems is preferred
- Hands-on experience developing RAG solutions or working with LLMs for chatbots is preferred
- Knowledge of service mesh architectures is preferred
- Exposure to observability tools and practices (e.g., Prometheus, Grafana) are preferred.
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers with unique capabilities to engage consumers.
From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers worldwide while gaining meaningful experience across various disciplines.
About the team
Our team’s mission is to build cutting-edge advertising technology to support and help grow sustainable advertising business. The team owns server technologies, reporting infrastructure, data, cloud services, and test engineering for the advertising platforms within Roku. We also work closely with internal and external customers to help them achieve their advertising goals.
About the role
We are looking for an experienced manager to help grow the team, manage priorities, and communicate with stakeholders in an effective way. The role requires excellent communication skills in addition to a strong engineering background. The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and commercial teams within Roku and across external strategic partner organizations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you’ll be doing
- Help grow the engineering team
- Build scalable, resilient, and performant distributed systems for data processing, reporting and analytics
- Work across engineering teams, data science, and product management to influence the direction of work and architecture
- Communicate with internal stakeholders to inform and influence requirements and delivery
- Take complete ownership of impactful initiatives and make pragmatic technical decisions.
- Stakeholder management, developing good understanding of advertising business needs, building domain knowledge to understand systems and data better
We’re excited if you have
- 15+ years engineering experience working with modern big data technologies: Spark, Airflow, Scala, Java python, relational databases and related technologies
- 6+ years’ experience leading technical teams and large-scale data processing systems
- Experience building, growing and managing teams
- Subject matter expertise in advertising and data processing
- Solid understanding of data engineering, big data technologies, analytics and data science
- Strong communication skills
- Self-motivated individual with a high level of accountability and ownership
- Critical thinker and practical decision maker
- Can do, results-oriented mindset
- Nonpolitical, collaborative, and team oriented
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Our Search Platform sits at the heart of the Roku experience, powering voice, text, and visual discovery across 100M+ active accounts and every Roku-powered device worldwide.
We own the entire stack —from ingesting & enriching a multi-million-title knowledge graph, to low-latency retrieval services and large-scale machine-learning systems that personalize results in real time. Our work doesn’t just help users find shows; it drives core product surfaces (home-screen rows, browse hubs, Roku Voice, mobile app search) and fuels partner monetization. If you enjoy turning cutting-edge research into products used billions of times a day, you’ll thrive here.
Roku’s footprint has more than quadrupled in the past five years, and user expectations have leaped just as fast—think LLM-based query understanding, vector-DB retrieval, on-device models, and multimodal search (voice, text, image). We’re now rebuilding our relevance stack for the next decade, blending classic IR with generative-AI techniques. You will be a technical leader spearheading that transformation.
What you'll be doing
- Apply state of the art ML on search using techniques in deep learning, bandits, transformers, LLMs, causal inference, and optimizations to make our users more delighted and engaged on the platform
- Run online AB tests and analyze them against the critical business KPIs
- Collaborate with US engineering teams as well as cross-functional teams to translate business requirements into technical specifications
- Nurture our ML ecosystem to make it withstand scale, developer velocity and future business shifts
- Provide technical leadership to drive technical and ML roadmap for search ranking and monetization
- Help recruiting new engineers. Interview, train, and mentor new team members
We're excited if you have - 7+ years of experience (or PhD with 5 years of experience) applying Machine Learning to concrete problems at large-scale in domains like recommendation or search or ads
- Strong CS fundamentals. Should be able covert ideas to code with ease
- Good understanding of machine learning fundamentals like classification, deep neural nets, and sequence-based models. Familiarity with modern NLP stack and multi-modal representation learning is a plus
- We'd love to see that you've worked with big data systems (Spark, S3, and Airflow) and can program (Java, Scala, or Python)
- Good understanding of system architecture
- Experience in big data technologies and streaming architecture, data pipelines, etc.
- MS in Computer Science, Statistics, or related field, but a Ph.D. in CS or related fields is preferred
- AI literacy and curiosity.You have either tried Gen AI in your previous work or outside of work or are curious about Gen AI and have explored it.
#LI-AK1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Roku’s Search & Recommendations (S&R) Platform Engineering team is central to our mission of delivering outstanding streaming experiences to millions of people around the world. We develop and maintain the core platform that powers search, personalization, and content discovery at scale across every Roku device and service.
We are a technically diverse and collaborative team that values ownership, transparency, and a culture of continuous improvement. We work closely with colleagues across platforms and infrastructure teams to deliver high-performance distributed systems and observability capabilities that enable real-time search, ranking, and recommendations.
Our work includes designing and optimizing online inference infrastructure, feature stores, and data pipelines — all seamlessly integrated with the broader platform ecosystem (Kubernetes, Istio, Envoy). We’re passionate about solving complex technical challenges that have a direct impact on how users experience Roku.
About the Role
We are looking for a Senior Software Engineer with experience in building scalable, reliable software to help evolve and extend the infrastructure behind our Search and Recommendations platform. In this role, you’ll be part of a cross-functional, globally distributed team dedicated to creating fast, cost-efficient solutions that deliver relevant and seamless user experiences.
You’ll contribute to the design, development, and operation of critical software and systems that power real-time search and personalised recommendations for millions of users. You’ll help shape the roadmap for our next-generation architecture, building standardisation and tooling efforts, and drive best practices in observability and resilience.
We are a fast-moving team with a strong engineering culture built on clear communication, thoughtful decision-making, and a shared commitment to delivering impactful solutions. Collaboration is fundamental to how we work — we invest as much in supporting our growth as we do in building exceptional systems.
What You’ll Be Doing
- Design, build, and operate platform software and infrastructure powering real-time search and personalised recommendations
- Shape the roadmap for our next-generation architecture, including improvements in cost efficiency, observability, and resilience
- Build tooling and standardisation, working with the broader platform teams to identify and align on shared approaches
- Design and implement multi-tenant systems and APIs that accelerate development, reduce coupling, and serve multiple teams across Roku
- Take ownership of quality and system performance from design through deployment and operation in production
We’re Excited If You Have
- 8+ years of professional experience building large-scale distributed systems
- Proficiency in modern backend languages (Java, Python, Go) and scalable cloud-native architectures (AWS, Kubernetes, service meshes, etc.)
- Experience collaborating with engineers and product stakeholders to shape features and systems
- A platform mindset: you design and build software with reuse, observability, and scale in mind, supporting not only your team but the broader engineering organization
- A track record of improving performance, cost efficiency, and maintainability in complex environments
- Deep knowledge of DevOps practices, SRE principles, infrastructure-as-code, and real-time data processing
- Expertise in deploying and operating observability and tracing tools such as OpenTelemetry, Grafana Tempo, Thanos, Loki, and Prometheus at scale
- Education: Master’s degree in Computer Science, Engineering, or equivalent professional experience
#LI-MM2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The DMP team plays a critical role in Roku’s Advertising organization, leading initiatives around audience management that power decision-making across the advertising ecosystem. We develop and manage products that enable advanced segmentation and audience management for advertisers while meeting the operational needs of internal teams. We work closely with Product Managers, Machine Learning, Ad Sales, Ads Operations, and multiple groups within Advertising Engineering to deliver high-impact solutions.Looking ahead, we are exploring AI-driven capabilities to further enhance the effectiveness of advertising campaigns and improve operational efficiency of our platforms.
About the Role
We are seeking a highly skilled Senior Software Engineer with deep expertise in big data technologies, including Apache Spark and Apache Airflow. This hybrid position bridges software engineering and data engineering, requiring the ability to design, build, and maintain scalable systems for both application development and large-scale data processing.In this role, you will collaborate with cross-functional teams to architect and manage robust, production-grade data products and APIs that power critical capabilities across the advertising platform. You will work with technologies such as Apache Spark, Apache Airflow, ScyllaDB/Cassandra, Aerospike, Kubernetes, and SpringBoot to deliver reliable, high-performance solutions. The ideal candidate is a proactive, self-motivated professional with a strong track record in building high-scale data services and a dedication to delivering exceptional results.
What You’ll Be Doing
Software Development
-
Design and build APIs and backend services using Spring Boot to support data products and audience management workflows.
-
Write clean, maintainable, and efficient code, ensuring adherence to best practices through code reviews.
Big Data Engineering
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Design, develop, and maintain data pipelines and ETL workflows using Apache Spark and Apache Airflow.
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Optimize data storage, retrieval, and processing systems to ensure reliability, scalability, and performance.
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Develop and fine-tune complex queries using Apache Spark for large-scale datasets.
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Monitor, troubleshoot, and improve data systems to minimize downtime and maximize efficiency.
API and Platform Development
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Design, Development, and maintain large scale, low latency API systems using SpringBoot and Kubernetes
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Maintain NoSQL Infrastructure including ScyllaDB and Aerospike
Collaboration & Mentorship
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Partner with the machine learning team, software engineers, and other teams to deliver integrated, high-quality solutions.
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Provide technical guidance and mentorship to junior engineers, promoting best practices in software and data engineering.
We’re Excited If You Have
-
Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience).
-
8+ years of experience in software and/or data engineering with expertise in big data technologies such as Apache Spark, Apache Airflow.
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Expertise in developing low latency APIs
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Strong understanding of SOLID principles and distributed systems architecture.
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Proven experience in distributed data processing, data warehousing, and real-time data pipelines.
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Advanced SQL skills, with expertise in query optimization for large datasets.
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Exceptional problem-solving abilities and the capacity to work independently or collaboratively.
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Excellent verbal and written communication skills.
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Experience with cloud platforms such as AWS, GCP, or Azure, and containerization tools like Docker and Kubernetes. (preferred)
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Experience in AdTech, in advertising data platforms and audience management. (preferred)
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Strong programming skills in Python, Java, and/or Scala. (preferred)
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Knowledge of CI/CD pipelines, DevOps practices, and infrastructure-as-code tools (e.g., Jenkins & Terraform). (preferred)
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Expertise in developing low latency APIs
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Experience with building Agentic AI systems to automate decision-making and enhance analytics workflows. (preferred)
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Experience in AdTech, in advertising data platforms and audience management. (preferred)
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Cloud Technology Infrastructure team at Roku is looking for a dedicated engineer to join our Cloud Infrastructure Operations group. As a pivotal team, we’re committed to building a scalable, secure, and reusable infrastructure platform that empowers all Roku teams to deliver with speed and confidence. Embracing an ‘Infrastructure as Code (IaC) First’ methodology, we’re eager to onboard a professional who’s ready to partner across teams to build foundational components in Networking, Infrastructure, Identity Management, and Security.
About the Role
Are you passionate about streamlining the creation of Cloud infrastructure to achieve maximum efficiency? Do makeshift Cloud services that require manual configuration cause you concern? If you excel in roles that simplify processes for engineers, enabling them to take ownership with ease, and if you’re an advocate for Infrastructure as Code (IaC), then this opportunity is tailored for you. Join us and play a key role in shaping the building blocks that will empower teams across Roku to innovate and thrive.
What you’ll be doing
- Collaborate with development teams to enhance their cloud service management capabilities, ensuring they can independently deploy, monitor, and maintain their services.
- Implement monitoring and observability solutions that provide real-time insights into infrastructure health, enabling proactive issue resolution and system optimization.
- Participate in a shared On-Call rotation to support critical infrastructure incidents, IAC CI pipeline issues, and cloud networking escalations, ensuring high availability and rapid incident response.
- Design and implement network observability solutions that provide end-to-end traffic visibility across cloud networking—including Kubernetes, VPCs, routing, peering, and cross-cloud connectivity—by collaborating with the Platform team to provide granular, real-time insights into cloud-native networking, leveraging visualization platforms and telemetry data to support troubleshooting and performance optimization.
- Partner with technical leaders on the Infra Roadmap to fortify our infrastructure security, leveraging cutting-edge automation tools for proactive defense strategies.
- Develop frameworks into Infrastructure as Code (IaC) workflows, promoting reusable and adaptable infrastructure components deployed via CI/CD.
- Advocate for cloud cost optimization strategies, ensuring efficient resource utilization and cost-effective infrastructure management.
- Champion best practices across all functions, including development, QA, and Infrastructure/Operations, to foster a culture of excellence and continuous improvement.
We’re excited if you have
- 7+ years of experience designing and operating scalable, resilient cloud-native systems, with a focus on automation, observability, and developer enablement.
- Deep expertise in public cloud networking (AWS/GCP), including VPC design, peering, routing, NAT gateways, and service endpoints.
- Developer skills in Python, Java, or Go writing applications and code that will bring together data from disparate systems and will work to help visualize data in a way that will make business decisions easier.
- Experience managing and debugging traffic flows between Kubernetes workloads and cloud-managed services, with a strong understanding of how service discovery, DNS, and overlay networks impact observability.
- Proven ability to architect and implement network mapping and visualization solutions (e.g., using tools like Istio telemetry, or custom Grafana dashboards) to provide actionable insights into traffic behavior and dependencies.
- Required experience building and managing complex networks in public cloud providers like AWS, GCP and integrating them with cloud-native platforms, such as Kubernetes.
- Hands-on advanced experience utilizing cloud-native services in large scale environments with AWS/GCP using Infrastructure-as-Code (Terraform) and other CI/CD tools/services.
- Experience enabling monitoring solutions to visualize and create alerts for core infrastructure with one or more of the following: Grafana, Prometheus, and Datadog.
- Experience driving timely consensus in design with other senior team members across a large organization.
- Experience with how to create infrastructure using CI, Continuous Delivery, and Continuous Deployment workflows; GitLab experience desired.
- Excellent written and verbal communication skills to help communicate complicated workflows to a broad and diverse user group.
- B.S. or M.S. degree in Computer Science, Engineering, or equivalent.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
About the Role:
We are seeking a talented and experienced SRE (Site Reliability Engineering) Senior Software Engineer to join our dynamic team. The ideal candidate will have a strong background in SRE practices, cloud infrastructure management, and automation. If you have a consistent track record of architecting and building large-scale systems, enjoy solving intriguing system challenges at internet-scale, and if you are innovative at heart, and have a great balance of skills in learning, organizing, building, and enjoy making an impact, this role might be a great fit for you!
What you’ll be doing:
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Design & Infrastructure
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Contribute to postmortem culture by facilitating comprehensive, blameless post-incident reviews that identify root causes, contributing factors, and actionable remediation items. Track incident trends to identify systemic issues and prioritize reliability improvements.
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Implement chaos engineering practices to proactively identify failure modes, validate system resilience, and build confidence in recovery procedures. Conduct game days and disaster recovery exercises.
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SRE Process & Principles Implementation
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Deploy and evolve SRE practices across the organization by establishing core SRE principles, frameworks, and methodologies. Define and implement service reliability practices, including Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets, to balance innovation velocity with system reliability.
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Manage Error Budgets as a mechanism for making data-driven decisions about feature velocity vs. reliability. Track, report, and enforce error budget policies, facilitating conversations between engineering and product teams about risk tolerance and release decisions.
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Reliability Engineering & Infrastructure
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Reduce toil through automation by identifying repetitive operational work and systematically eliminating it through infrastructure-as-code, automation frameworks, and intelligent tooling. Measure and track toil reduction efforts, aiming to keep toil below 50% of team time.
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Implement capacity planning processes that ensure systems have adequate headroom to meet SLOs during peak traffic, unexpected load spikes, and degraded states. Develop predictive models and automated scaling mechanisms.
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Observability, Monitoring & Reporting
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Build comprehensive observability systems that provide deep visibility into service health, performance, and user experience. Implement monitoring strategies based on the Four Golden Signals (latency, traffic, errors, saturation) and USE/RED methodologies.
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Create SRE dashboards and reporting mechanisms that provide real-time visibility into SLO compliance, error budget consumption, and system reliability metrics. Develop executive-level reporting on reliability trends, incident impact, and improvement initiatives.
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Establish alerting strategies that are actionable, symptom-based, and aligned with SLOs. Reduce alert fatigue by tuning thresholds and eliminating noise while ensuring critical issues trigger appropriate responses.
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Collaboration and Leadership
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Partner with development teams to implement reliability from the design phase using SRE principles. Conduct design reviews focused on failure modes, scalability, observability, and operational concerns. Guide teams in building services that meet SLO requirements.
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Collaborate through code reviews and design reviews, ensuring infrastructure-as-code, automation scripts, and reliability improvements follow best practices, are well-documented, and maintain high-quality standards.
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Manage project priorities using error budgets as a decision-making framework. Leverage agile methodologies while ensuring reliability work gets appropriate prioritization alongside feature development.
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Operational Excellence & Continuous Improvement
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Identify and eliminate performance bottlenecks through detailed analysis of metrics, traces, and profiles. Optimize system resources, tune configurations, and implement auto-scaling to ensure SLO compliance during varying load conditions.
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Drive continuous improvement through SRE feedback loops by analyzing SLO violations, incident trends, and toil metrics to identify systemic improvements. Champion the reliability roadmap and advocate for technical debt reduction.
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Maintain a culture of documentation and knowledge sharing by creating comprehensive runbooks, operational guides, system architecture documentation, and disaster recovery procedures. Ensure operational knowledge is distributed across the team.
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Track and report on SRE metrics, including SLO compliance rates, error budget consumption, mean time to detection (MTTD), mean time to resolution (MTTR), toil percentage, and reliability improvement velocity.
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On-call & reliability
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Participate in a 12x7 on-call rotation and be available to work with global teams in the event of critical outages
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We’re excited if you have:
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Preferably 8+ years of experience in DevOps/SRE roles, with demonstrated expertise in implementing SRE principles, SLO/SLI frameworks, and error budget policies in production environments.
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Deep experience with observability and monitoring platforms such as Prometheus, Grafana, Datadog, New Relic, or equivalent, including experience building custom dashboards, alerts, and SLO-based monitoring.
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Strong background in incident management, including experience as an Incident Commander, conducting blameless postmortems, and implementing systematic reliability improvements based on incident learnings.
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Strong understanding of distributed systems and reliability engineering, including failure modes, fault tolerance patterns, circuit breakers, bulkheads, rate limiting, and graceful degradation strategies.
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Experience with a number of the following: Kubernetes, Docker, Service Mesh such as Istio, Envoy, Linkerd, Solo & ECS
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Experience in cloud-focused software development, preferably in Go, Python, or other object-oriented programming languages
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Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation
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Experience with CI/CD automation, including GitLab pipelines and other related tools.
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Strong hands-on experience with cloud platforms such as AWS, GCP or Azure
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Proven track record of implementing scalable, high-performance infrastructure solutions in fast-paced, dynamic environments
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Demonstrated ability to communicate clearly with both technical and non-technical project stakeholders, with the ability to work effectively in a cross-functional team environment
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Self-driven and detail-oriented with the ability to understand complex distributed systems and identify reliability risks proactively.
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Certifications in relevant technologies, such as Certified Kubernetes Administrator (CKA), AWS Certified DevOps Engineer, or Certified Information Systems Security Professional (CISSP), are preferred
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BS Degree in Computer Science or Equivalent.
#LI-SK8
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
A highly scalable, highly available, real-time advertising platform is critical to support and grow Roku's rapidly expanding ad business. It is the mission of the Ad Engineering Team to build this platform. We are hiring a Senior Software Engineer, Advertising Platform, to be a vital part of this mission. If you bring extensive experience building complex systems, love great technology at scale, enjoy mentoring, jumping in, and figuring things out in any system, this role is for you!
What you'll be doing
- Work alongside a highly skilled engineering team to design, develop, and maintain large scale, highly performant, real-time applications.
- Own building features, driving directly with product and other engineering teams
- Demonstrate excellent communication skills in working with technical and non-technical audiences
- Be an evangelist for best practices across all functions – developers, QA, and infrastructure/ops
- Be an evangelist for platform innovation and reuse
- Deliver top-quality software in a timely fashion
We're excited if you have
- 8+ years of experience building large scale and low latency distributed systems.
- Command of Java or C++.
- Solid understanding of algorithms, data structures, performance optimization techniques, object-oriented programming, multi-threading, and real-time programming.
- Experience with distributed caching, SQL/NO SQL, and other databases is a plus.
- Experience with Big Data and cloud services such as AWS/GCP is a plus.
- Experience in advertising domain a big plus
- B.S. or M.S. degree in Computer Science, Engineering, or equivalent
- Self-motivated individual with a high level of accountability and ownership.
- Critical thinking and practical decision making.
- Can do, results-oriented mindset.
- Nonpolitical, collaborative, and team oriented.
- Desire to win in a highly competitive industry.
- AI growth mindset / AI Literacy
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Data Insights team plays a critical role in Roku’s Advertising organization, leading measurement and analytics initiatives that power decision-making across the advertising ecosystem. We develop and manage products that deliver actionable insights for advertisers while meeting the operational and analytical needs of internal teams.We work closely with Product Managers, Data Science, Ad Sales, Ads Operations, and multiple groups within Advertising Engineering to deliver high-impact solutions. Looking ahead, we are exploring AI-driven measurement capabilities to further enhance the effectiveness of advertising campaigns and strengthen internal analytics.
About the Role
We are seeking a highly skilled Senior Software Engineer with deep expertise in big data technologies, including Apache Spark and Apache Airflow. This hybrid position bridges software engineering and data engineering, requiring the ability to design, build, and maintain scalable systems for both application development and large-scale data processing.In this role, you will collaborate with cross-functional teams to architect and manage robust, production-grade data products that power critical analytics and measurement capabilities. You will work with technologies such as Apache Spark, Apache Airflow, Trino, Druid, Spring Boot, StarRocks, and Looker to deliver reliable, high-performance solutions.The ideal candidate is a proactive, self-motivated professional with a strong track record in building high-scale data services and a dedication to delivering exceptional results.
What You’ll Be Doing
Software Development
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Design and build APIs and backend services using Spring Boot to support data products and analytics workflows.
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Write clean, maintainable, and efficient code, ensuring adherence to best practices through code reviews.
Big Data Engineering
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Design, develop, and maintain data pipelines and ETL workflows using Apache Spark and Apache Airflow.
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Optimize data storage, retrieval, and processing systems to ensure reliability, scalability, and performance.
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Develop and fine-tune complex queries and analytics solutions using Druid, Trino, and StarRocks for large-scale datasets.
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Monitor, troubleshoot, and improve data systems to minimize downtime and maximize efficiency.
Collaboration & Mentorship
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Partner with data scientists, software engineers, and other teams to deliver integrated, high-quality solutions.
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Provide technical guidance and mentorship to junior engineers, promoting best practices in software and data engineering.
We’re Excited If You Have
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Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience).
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8+ years of experience in software and/or data engineering with expertise in big data technologies such as Apache Spark, Apache Airflow.
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Expertise with atleast one of the following Apache Druid, StarRocks, and Trino.
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Strong understanding of SOLID principles and distributed systems architecture.
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Proven experience in distributed data processing, data warehousing, and real-time data pipelines.
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Advanced SQL skills, with expertise in query optimization for large datasets.
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Exceptional problem-solving abilities and the capacity to work independently or collaboratively.
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Excellent verbal and written communication skills.
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Experience with cloud platforms such as AWS, GCP, or Azure, and containerization tools like Docker and Kubernetes. (preferred)
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Familiarity with additional big data technologies, including Hadoop and Kafka.
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Experience in AdTech, in advertising data platforms and campaign measurement. (preferred)
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Strong programming skills in Python, Java, or Scala. (preferred)
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Knowledge of CI/CD pipelines, DevOps practices, and infrastructure-as-code tools (e.g., Terraform). (preferred)
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Expertise in data modeling, schema design, and data visualization tools.
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Experience with building Agentic AI systems to automate decision-making and enhance analytics workflows. (preferred)
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Senior Software Engineer - Kubernetes & ServiceMesh
Share this job
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Role
Join us in building Roku’s next-generation cloud-agnostic platform that powers Kubernetes and service mesh at scale. If you’re passionate about designing resilient infrastructure, automating deployments, and enabling hundreds of workloads across multiple regions, this role is for you. You’ll work with cutting-edge technologies like Kubernetes, Istio, Envoy, Terraform, modern observability stacks and collaborate with teams worldwide to deliver a unified hosting experience.
If you’re passionate about deep platform and infrastructure engineering, solving complex scaling challenges, and enabling teams through elegant, automated solutions—this role is for you.
About the Team
Our Cloud Compute Platform Engineering team is at the heart of Roku’s transformation toward a single, unified platform. We design and scale Kubernetes clusters, service mesh architecture, and supporting systems to ensure all engineering teams speak the same infrastructure language. We partner with internal teams to migrate workloads, enhance CI/CD pipelines, and integrate observability and security into every layer of the stack. Collaboration and impact are core to what we do.
What You’ll Be Doing
- Architect, design, and deploy Roku’s next-generation cloud platform and service mesh.
- Build and own solutions to Roku's compute problems using Docker, Kubernetes, Istio/Envoy, Terraform and scripting to evolve our tech stack and deployments.
- Proactively drive the research and implementation of new technologies to enhance scalability, reliability, and developer experience.
- Integrate security best practices into infrastructure design and automation.
- Build tooling to visualize inefficiencies and optimize costs across shared-tenancy clusters, including network traffic insights, cross-cluster communication efficiency, and cost attribution.
- Collaborate with internal teams to migrate workloads to Kubernetes + Istio, leveraging open-source observability tools.
- Work closely with the Observability team to scale monitoring and logging solutions for a holistic view of the platform.
- Leverage SRE principles to maintain high availability and streamline onboarding workflows.
- Mentor team members and help define best practices for infrastructure and automation.
We’re Excited If You Have
- Strong hands-on experience with cloud technologies (AWS preferred; GCP or Azure is a plus), specifically in architecting and managing performant, large-scale systems handling significant traffic/data.
- Deep knowledge of Kubernetes (EKS, GKE, AKS, or similar) and service mesh technologies.
- Proficiency in Go or another programming language, Python or another scripting language.
- Experience designing infrastructure and building automation tools, while collaborating with internal team members and external stakeholders.
- Experience building CI/CD pipelines and following modern deployment practices.
- Familiarity with observability tools (Prometheus, Thanos, Loki, Grafana, etc.).
- Ability to work independently and communicate effectively with technical and non-technical stakeholders.
- Passion for learning and solving complex infrastructure challenges.
- Experience integrating AI tools to improve processes and reduce operational toil (a plus).
- Master’s degree or equivalent experience (8+ years preferred).
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Role Overview
We are seeking a Senior NetSuite Engineer to serve as a technical and functional owner of NetSuite, with deep expertise across Order-to-Cash (O2C), Record-to-Report (R2R), and core accounting processes. This role will partner closely with Finance, Accounting, Revenue Operations, Tax, and IT to design, build, and scale NetSuite solutions that enable accurate financial reporting, operational efficiency, and compliance.
The ideal candidate combines strong accounting domain knowledge with hands-on NetSuite configuration and development expertise, and has experience supporting complex revenue models, multi-entity environments, and close automation.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
Key Responsibilities
NetSuite Ownership & Solution Design
- Act as a senior technical and functional lead for NetSuite, owning design decisions and best practices across O2C and R2R
- Translate business requirements into scalable NetSuite solutions using native configuration and custom development where required
- Lead NetSuite architecture decisions across subsidiaries, accounting books, and integrations
Order-to-Cash (O2C)
- Own NetSuite support and enhancements for
- Quotes → Sales Orders → Billing → Revenue Recognition → Cash Application
- Configure and optimize
- Billing schedules, invoice automation, and credit memo workflows
- Revenue Recognition including SSP, fair value pricing, and rev rec rules
- Multi-element arrangements, usage-based billing, subscriptions, and amendments
- Partner with Sales Ops and RevOps on
- Salesforce → NetSuite integrations
- Deal structure validation and downstream accounting impacts
- Reduce manual effort, billing errors, and revenue leakage through automation and controls.
Record-to-Report (R2R) & Accounting
- Own NetSuite processes supporting
- General Ledger, AP, AR, Fixed Assets, Intercompany, and Consolidations
- Design and enhance
- Month-end and quarter-end close workflows
- Journal entry automation and approvals
- Account reconciliations and variance analysis support
- Support multi-entity, multi-currency, and multi-book accounting environments
- Ensure alignment with GAAP/IFRS requirements, SOX controls, and audit readiness
Customization & Development
- Develop and maintain
- SuiteScript (1.0 / 2.x), SuiteFlow workflows, SuiteBuilder customizations
- Saved searches, dashboards, KPIs, and financial reports
- Build robust approval workflows, validations, and exception handling
- Optimize system performance and reduce technical debt
Integrations & Data Management
- Own and support integrations between NetSuite and
- Salesforce, billing platforms, payment processors, banks, tax engines, and data warehouses
- Partner with integration teams to ensure
- Data accuracy, idempotency, and error handling
- Lead data migrations, transformations, and historical data loads
Controls, Compliance & Audit
- Design and maintain SOX-compliant controls within NetSuite
- Support internal and external audits by
- Providing system documentation
- Explaining configurations and accounting logic
- Ensure strong role-based access controls and segregation of duties
Stakeholder Partnership & Leadership
- Serve as a trusted advisor to
- Accounting, FP&A, RevOps, Tax, and Finance leadership
- Lead NetSuite initiatives including
- New module rollouts
- Re-implementations or major upgrades
- Mentor junior NetSuite administrators and engineers
- Create and maintain system documentation and runbooks.
Required Qualifications
- 7–10 years of experience with NetSuite ERP environments
- Strong hands-on experience supporting O2C and R2R processes
- Experience in SaaS, subscription, or usage-based revenue models strongly preferred
- Proven experience supporting month-end close and revenue accounting teams
Technical Skills
- Expert in: NetSuite GL, AR, AP, Revenue Management, and Billing
- SuiteScript (2.x preferred), SuiteFlow, and Saved Searches
- Strong experience with:
- Revenue Recognition (ASC 606)
- Multi-entity and intercompany accounting
- NetSuite integrations and data imports
- Concur, Coupa and other financial systems
- Working understanding of:
- GAAP accounting principles
- Revenue recognition and deferred revenue
- Financial close and reporting processes
- Ability to connect system design decisions to downstream accounting and reporting impacts
Soft Skills
- Excellent communication skills; able to bridge technical and accounting audiences
- Strong problem-solving mindset with attention to detail
- Comfortable operating in fast-paced, ambiguous environments
- Ability to lead initiatives independently and influence without authority
Preferred Qualifications
- NetSuite certifications (Administrator, ERP Consultant, SuiteCloud Developer)
- Experience with
- SOX-compliant environments
- Pre-IPO or public company finance systems
- Global tax engines (Avalara, Vertex)
- Prior experience leading a NetSuite re-implementation or major transformation
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
| Requisition ID | 4263321444 |
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Apply to MongoDB
About Turing
Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems. Turing accelerates frontier research with high-quality data, specialized talent, and training pipelines that advance thinking, reasoning, coding, multimodality, and STEM. For enterprises, Turing builds proprietary intelligence systems that integrate AI into mission-critical workflows, unlock transformative outcomes, and drive lasting competitive advantage.
Recognized by Forbes, The Information, and Fast Company among the world’s top innovators, Turing’s leadership team includes AI technologists from Meta, Google, Microsoft, Apple, Amazon, McKinsey, Bain, Stanford, Caltech, and MIT. Learn more at www.turing.com
Overview:
We are seeking a skilled and dynamic Technical Program Manager to join our team. In this role, you will be responsible for identifying and addressing key business challenges, driving the product roadmap, overseeing execution, and optimizing operational processes. You will act as a bridge between technical and non-technical teams, ensuring the successful delivery of high-quality products and solutions that align with organizational goals.
Key Responsibilities:
- Define project scopes, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
- Develop detailed project plans, including timelines, milestones, and resource allocation.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Measure project performance using appropriate systems, tools, and techniques.
- Report and escalate issues to management as needed.
- Perform risk management to minimize project risks.
- Establish and maintain relationships with third parties/vendors.
- Create and maintain comprehensive project documentation.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. A Master's degree is a plus.
- Proven working experience in project management, with a focus on data services or machine learning projects.
- Strong understanding of data management principles and practices.
- Excellent written and verbal communication skills.
- Solid organizational skills, including attention to detail and multitasking abilities.
- Strong working knowledge of project management tools and methodologies.
- PMP, PgMP, or similar project management certification is a plus.
- Experience with agile methodologies is preferred.
Skills and Attributes:
- Leadership: Ability to lead and motivate cross-functional teams.
- Problem-Solving: Strong analytical skills to identify issues and implement effective solutions.
- Communication: Effective communication skills to interact with various stakeholders, including senior management.
- Adaptability: Ability to adapt to changing business needs and priorities.
- Collaboration: Strong teamwork and collaboration skills to work effectively with diverse teams.
Values
- We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value.
- We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection
- We are Al forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity.
Advantages of joining Turing
- Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
- Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)
- Competitive compensation
- Flexible working hours
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
For applicants from the European Union, please review Turing's GDPR notice here.
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Apply to TuringEndpoint System Engineer
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About Mitsogo | Hexnode
Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.
Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
Job Overview:
As a Technical Support Engineer (2+ Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.
Responsibilities:
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Handle incoming support calls, emails, and chat messages from clients experiencing technical issues.
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Diagnose and troubleshoot technical issues related to our product.
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Provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.
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Escalate complex technical issues to the appropriate internal teams for resolution.
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Collaborate with cross-functional teams to ensure timely and effective problem resolution.
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Document and track support issues to maintain a comprehensive knowledge base.
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Stay up to date with the latest features and updates of our unified endpoint management product.
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Provide product training to clients and internal teams as needed.
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Communicate effectively with clients, keeping them informed of the status of their support requests.
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Ensure a high level of customer satisfaction through professional and courteous communication.
Requirements
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Bachelor’s degree in a relevant technical field or equivalent work experience.
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Proven experience in technical support or a similar customer-facing role.
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Excellent troubleshooting and problem-solving skills.
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Effective communication and interpersonal skills.
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Ability to work independently and collaboratively in a fast-paced environment.
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Prior experience in a SaaS environment and a strong understanding of UEM and related technologies is a plus.
Ready to apply?
Apply to Mitsogo Inc
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
Job Descriptions:
- Closely work with Domain Managers and business requester to understand the requirement. !
- Collaborate with global teams and market D&A teams to gather the requirement and create a backlog.
- Deep dive at the data element level to create the quality source to target mapping.
- Take the accountability on the output validation and the UAT support.
- Strong collaboration with Tech team, Project Manager and delivery lead.
Job Requirements
- Sufficient understanding of data domain and a complete data life cycle.
- In-Depth understanding of Banking products , Customer and product related metrics.
- Experience in requirements Gathering, Data analysis, Data quality monitoring and Data lineage.
- Good interpersonal skills to collaborate with various teams and leads.
- Clear communication and presentation skills
- Strong in SQL.
Ready to apply?
Apply to CapcoPresales Implementation Engineer
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Presales Implementation Engineer
About Hexnode
Hexnode, the enterprise software division of Mitsogo Inc., was founded with a singular vision: to revolutionize and simplify the complexities of modern work. With a robust presence in over 100 countries, Hexnode UEM (Unified Endpoint Management) empowers organizations across myriad sectors to achieve operational excellence. By seamlessly integrating disparate tools into a cohesive ecosystem, Hexnode is not merely participating in but actively spearheading the transformation of the enterprise software and cybersecurity landscapes.
Job Summary
We are seeking a highly adept and driven Presales Implementation Engineer with a profound understanding of the Cybersecurity domain. The ideal candidate will possess extensive hands-on expertise with Unified Endpoint Management (UEM), Mobile Device Management (MDM), Remote Monitoring and Management (RMM) platforms, or advanced Patch Management solutions. In this pivotal role, you will serve as a critical bridge between our cutting-edge security offerings and our valued clientele, meticulously deciphering their unique requirements, strategically contributing to the presales lifecycle, and ensuring the seamless deployment and optimal functionality of our comprehensive security solutions.
Key Responsibilities
- Strategic Solution Design: Collaborate intrinsically with sales and technical teams to meticulously analyse customer requirements, translating intricate business needs into robust, scalable, and technically sound security architectures.
- Expert Demonstrations & Proofs-of-Concept: Lead compelling product demonstrations, orchestrate intricate Proof-of-Concept (POC) deployments, and deliver impactful solution presentations to prospective and existing clients.
- Tailored Implementation: Architect and execute sophisticated security solutions, encompassing UEM, MDM, RMM, and Patch Management tools, meticulously customized to align with diverse customer needs and strategic business objectives.
- Advisory Leadership: Provide authoritative technical guidance and insightful consultative advice to clients throughout the entire presales engagement cycle.
- Proposal Development: Contribute significantly to the creation and refinement of bespoke proposals, comprehensive responses to Requests for Proposals (RFPs), and meticulous technical documentation.
- Deployment Excellence: Partner closely with both customers and cross-functional internal teams to guarantee the successful deployment, precise configuration, and flawless implementation of Hexnode's cybersecurity product suite.
- Technical Resolution: Proactively diagnose, troubleshoot, and expertly resolve complex technical challenges encountered during both the presales and post-sales phases.
- Industry Acumen: Maintain an unwavering commitment to continuous learning, staying abreast of the latest trends, emerging threats, and groundbreaking advancements within the cybersecurity domain, with a particular focus on MDM, RMM, and Patch Management.
- Client Empowerment: Empower clients by providing comprehensive support in the intricate management and robust security of their devices, networks, and endpoints.
- Customer Centricity: Uphold and elevate exceptional levels of customer satisfaction through the timely, efficient, and expert implementation of Hexnode's solutions.
Required Skills & Qualifications
- Experience: 4 – 8Yrs of progressive experience within the cybersecurity domain, with a demonstrated specialization in UEM (Unified Endpoint Management ) MDM (Mobile Device Management), RMM (Remote Monitoring and Management), or Patch Management tools.
- Security Framework Mastery: Profound understanding of contemporary security frameworks, intricate protocols, and best practices pertaining to device management, remote monitoring, and patch deployment.
- MDM Proficiency: Proven hands-on experience in the deployment, intricate configuration, and ongoing support of leading MDM solutions, including Microsoft Intune, Workspace One, or Ivanti.
- RMM & Patch Management Familiarity: Demonstrated familiarity with prominent RMM and Patch Management platforms such as Kaseya, ConnectWise, or NinjaRMM.
- Presales Engagement: Extensive hands-on experience in presales activities, encompassing impactful customer engagements, persuasive presentations, and dynamic product demonstrations.
- Exceptional Communication: Superior communication skills, with an innate ability to distil and articulate complex technical concepts with clarity and precision to both technical and non-technical audiences.
- Problem-Solving Acumen: Exceptional aptitude for managing customer expectations, rapidly identifying and solving intricate problems, and thriving under pressure in fast-paced environments.
- Foundational IT Knowledge: A solid foundational understanding of network security principles, robust endpoint protection strategies, and overarching IT infrastructure components.
- Education: Bachelor’s degree in computer science, Information Technology, or a closely related technical field (preferred). BE/B-Tech.
Desired Skills
- Industry Certifications: Possess industry-recognized cybersecurity certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or other relevant credentials.
- Advanced Security Experience: Prior experience in advanced network security methodologies and comprehensive endpoint management strategies.
- Cloud Security Expertise: Knowledge of cutting-edge cloud security concepts, architectures, and associated technologies.
|
Job Role |
Presales Implementation Engineer |
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Experience |
3+ Years |
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Location |
Bangalore |
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Mode Of work |
Office (5 Days) |
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Shit Time |
IST 9AM-6PM |
Ready to apply?
Apply to Mitsogo IncProduct Support Manager
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Role Overview
We are seeking a high-energy, strategic Product Support Manager to lead our global, multi-tier support organization (L1, L2, and L3). As the bridge between our customers and our technical teams, you will be responsible for the health of our support ecosystem, the growth of our engineers, and the seamless resolution of complex MDM/UEM challenges.
The ideal candidate blends deep domain expertise with a "customer-first" leadership philosophy.
Key Responsibilities
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Team Leadership: Manage and mentor a distributed global team across L1, L2, and L3 tiers, fostering a culture of technical excellence and empathy.
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Operational Rigor: Define, monitor, and optimize key performance indicators (KPIs) and Service Level Agreements (SLAs) to ensure world-class support delivery.
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Cross-Functional Collaboration: Partner closely with Product, Engineering, and QA teams to advocate for customers and expedite the resolution of complex bugs or feature gaps.
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Process Engineering: Develop and refine support workflows, internal knowledge bases, and onboarding programs to drive operational efficiency.
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Escalation Management: Act as the primary point of contact for high-priority customer escalations, ensuring professional and timely communication through to resolution.
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Talent Development: Lead the hiring, onboarding, and continuous professional development of support engineers.
Required Skills & Experience
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Management: 8+ years leading technical teams in a multi-tier (L1–L3) environment.
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Domain Expertise: Deep technical knowledge of MDM/UEM solutions (e.g., Microsoft Intune, VMware Workspace ONE, Jamf, MobileIron, or IBM MaaS360).
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Technical Stack: Proficiency with industry-standard support tools such as Zendesk, Freshdesk, Jira, or Salesforce Service Cloud.
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Problem Solving: A proven track record of troubleshooting complex enterprise software issues in high-pressure environments.
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Communication: Exceptional stakeholder management skills with the ability to translate technical jargon into actionable business insights.
Preferred Qualifications
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Certifications: Official certifications in MDM/UEM platforms or ITIL Service Management.
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Industry Experience: Previous experience in a fast-paced SaaS or Enterprise Software environment.
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Global Exposure: Experience managing teams across multiple time zones.
Ready to apply?
Apply to Mitsogo Inc
Senior Engineer Frontend, Monetization
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Who Are We?
Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
The Opportunity
The Monetization Team powers Postman pricing & packaging, and scales its business.
We build and operate mission-critical billing systems that handle:
- Payments & renewals
- Subscription lifecycle
- Sales, tax & compliance
- Revenue systems
- Post Purchase product onboarding
As Postman grows, we are evolving towards a config-driven, highly scalable platform that supports both self-serve and sales-led motions globally.
We’re looking for a Front End Senior Engineer who can lead the development of the user-facing platform, driving technical excellence in UI architecture and product innovation in the monetization experience.
What You'll Do
- Build & Optimize Monetization Experiences
Design, develop, and own the user interfaces for key monetization flows, including checkout, subscription management, and pricing pages. - Drive UI Architecture and Performance
Establish and enforce best practices for front-end architecture, ensuring high performance, scalability, and maintainability across all user-facing features. - Implement Config-Driven UIs
Develop reusable UI components and systems to dynamically render pricing, packaging, and configuration settings driven by backend services. - Enhance Admin and Sales Workflows
Build and improve internal-facing applications (Admin UIs) to enable sales, finance, and support teams to manage custom contracts, discounts, and user subscriptions efficiently - Collaborate Cross-Functionally
Partner with Product, Design, Support, Security, and Platform teams to deliver impactful solutions and ensure a consistent user experience. - Raise the Engineering Bar
Conduct thorough code reviews, define front-end best practices, mentor engineers, and influence decisions on UI technology stack and tooling.
About You
- 6+ years of experience designing and building complex, high-traffic web applications.
- Strong proficiency in:
- Modern JavaScript/TypeScript and one or more leading front-end frameworks (e.g., React, Node.js, Angular).
- Advanced state management techniques and architectural patterns for large-scale single-page applications (SPAs).
- Deep expertise in:
- Front-end performance optimization (e.g., bundle size, critical rendering path, load times).
- Cross-browser compatibility and accessibility (WCAG standards).
- Integrating and consuming RESTful and/or GraphQL APIs efficiently.
- Hands-on experience with:
- Unit, Integration, and End-to-End testing frameworks
- Bundling and building tools.
- CI/CD pipelines for front-end deployments.
- Proven track record of:
- Translating complex design mockups into high-fidelity, responsive user interfaces.
- Leading technical design and implementation of major front-end features.
- Strong collaboration skills, comfortable working with and challenging PMs, EMs, and stakeholders.
- (Bonus) Experience with A/B testing frameworks and deep understanding of user experience principles in high-stakes transaction flows (e.g., checkout, billing portals)
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
Ready to apply?
Apply to Postman
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Samsara Technologies India Private Limited is looking for a NetSuite Techno-Functional Consultant.
We are seeking a skilled NetSuite Techno-Functional Consultant with a balanced expertise of scripting and functional knowledge. The ideal candidate will have a robust background in both the technical and functional aspects of NetSuite, including customization, integration, and business process optimization. This role requires a blend of technical proficiency and business acumen to support and enhance our NetSuite environment effectively.
This is a hybrid position requiring 2 days per week in our Bangalore office and 3 days working remotely. Relocation assistance will not be provided for this role.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
In this role, you will:
- Design, develop, and deploy advanced customizations, scripts, workflows, and integrations on the NetSuite platform, ensuring scalability, performance, and maintainability.
- Own and evolve SuiteScript 2.X scripts, SuiteFlow workflows, and SuiteTalk web services end-to-end, serving as the platform SME for the team.
- Lead technical design & code reviews for new features and integrations, defining standards and enforcing best practices across the team.
- Troubleshoot and resolve complex SOAP, RESTlet, and API errors, performing root cause analysis and implementing durable fixes.
- Customize NetSuite dashboards, forms, fields, saved searches, records, and reports to meet evolving business requirements across Finance, Procurement, Order Management, and Inventory.
- Perform system audits and generate insights to assess the performance, reliability, and effectiveness of NetSuite configurations and customizations.
- Provide ongoing maintenance, support, and enhancements for NetSuite applications to ensure optimal performance and reliability.
- Leverage AI-powered developer tools — including Cursor, Claude Code, and Gemini — to accelerate development velocity, improve code quality, and reduce time-to-delivery on complex initiatives.
- Champion the adoption of AI-assisted workflows (code generation, debugging, documentation, code review) within the FinSys engineering team.
- Continuously evaluate and recommend new AI tooling and development accelerators that improve team productivity and platform reliability.
- Own and enforce Git-based version control practices across all NetSuite customization and integration work, including branching strategies, pull request workflows, and code review standards.
Minimum requirements for the role:
- Bachelor's degree or equivalent years of experience.
- 7+ years of hands-on experience in NetSuite development and functional roles, with demonstrated ownership of complex, production-grade solutions.
- Deep proficiency in SuiteScript 2.0, SuiteFlow, SuiteTalk, RESTlets, and SuiteBuilder.
- Strong command of JavaScript, HTML, CSS, and SQL; ability to write, debug, and refactor complex scripts independently.
- Proven experience designing and building NetSuite integrations with external systems using REST/SOAP APIs and integration platforms.
- Strong functional knowledge of NetSuite modules including Financials, Order Management (O2C), Procurement (P2P), and Inventory.
- Familiarity with AI developer tools such as Cursor, Claude Code, or Gemini, with demonstrated use in accelerating development workflows.
- Experience with Git and GitHub for version control, code collaboration, and pull request-based development workflows.
- Ability to operate autonomously on complex, ambiguous problems in a fast-paced, enterprise-scale environment.
- Strong understanding of NetSuite data model, configuration, and best practices.
An ideal candidate also has:
- NetSuite certifications (e.g., SuiteFoundation, SuiteCloud Developer, ERP Consultant) are preferred but not required.
- Hands-on experience with integration platforms such as Workato, MuleSoft, or Boomi.
- Track record of identifying and implementing meaningful improvements to NetSuite performance, automation, and user experience.
- Excellent problem-solving skills and attention to detail, with a structured approach to debugging and root cause analysis.
- Strong sense of ownership: you see ambiguous, high-impact problems as opportunities and drive them to resolution without being asked twice.
- Experience working in a mid-to-enterprise organization undergoing rapid growth, where agility and pragmatism matter as much as technical depth.
- A growth mindset — you invest in your own skills, share knowledge generously, and raise the bar for those around you.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
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Lead Engineer - DevOps
Experience: 7+ years 10yrs
Location: Bangalore / Coimbatore
Who we are and What we do?
AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility.
Glimpse of our Team
The core of AppViewX lies within its robust, flexible low code platform which is being built by the architecture team. The team designs ready to consume solutions that efficiently orchestrate and meet the scalable demands of our ever-growing customers. If you are someone who would like to develop solutions using cutting-edge technologies like Kubernetes, Containers and Service Mesh and design this low code platform then this is the right place for you!!
What will you be responsible for?
- Collaborate closely with the Product Engineering team to deliver scalable and reliable solutions
- Participate in end-to-end DevOps initiatives, addressing real-world challenges in network operations
- Work effectively with cross-functional teams to plan, estimate, and execute deliverables
- Apply industry-relevant estimation techniques to support project planning and execution
- Demonstrate strong team collaboration and ownership while driving outcomes
- Continuously learn and adopt new technologies to stay current with industry trends
- Leverage network domain expertise (preferred) to enhance solution design and troubleshooting
What do we require?
- Linux/Unix administration (Redhat/Centos preferred)
- Strong coding skills in Python combined with problem-solving skills
- Experience with AWS/Azure/Google Cloud
- In depth knowledge of Docker containers and Kubernetes.
- Hands-on experience with Helm charts and terraform scripting.
- Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
- Hands on experience with CI and CD tools (Jenkins, Nexus, Gitlab Etc.)
- Experience in working with microservices environments.
- Strong inclination for automation and test-driven development.
- Strong work ethic and ability to own projects/components
What do we desire?
- Experience with anyone of the web development frameworks (Flask/Django/Bottle) and experience with restful APIs.
- Hands-on experience with Configuration Management tools like ansible/puppet
- Experience in VMware/OpenStack/KVM/Proximo platform management is an added advantage
- Knowledge of Istio, Amazon EKS and GKE
- Working knowledge on NoSQL databases (MongoDB)
- Working Knowledge of ELK, Kibana, Grafana and Hashi Corp Vault/Consul.
- Excellent verbal and written communication skills
What brings us together?
What makes us stand out from the rest is the people. The people who push hard every day to be smarter, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can’t wait to see the positive impact it would have on you too!
What’s more in store?
AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.
What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.
Why AppViewX?
AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquarters in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.
AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.
Ready to apply?
Apply to AppViewX
Lead /Sr Lead -Technical Writer
Experience: 13-15+ years
Location: Bangalore
Who we are and What we do?
AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents, and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.
About the Role:
We are seeking a Lead Technical Writer with leadership capabilities to manage documentation initiatives across product lines, drive process excellence, mentor writers, and collaborate closely with Product, Engineering, UX, and Release teams. The ideal candidate has deep experience in technical content development, hands-on expertise with documentation tools and automation platforms, and an ability to leverage AI-driven content acceleration to scale the documentation function.
This role requires someone who can balance hands-on writing, people management, and strategic enablement, ensuring documentation is accurate, consistent, discoverable, and aligned with product vision.
Key Responsibilities:
Leadership & Collaboration
- Lead a team of technical writers, providing guidance on writing standards, structure, and best practices.
- Own end-to-end documentation strategy across multiple product lines (SaaS, on-prem).
- Partner with Product Managers, UX Designers, Engineering Leads, and Release Managers to ensure timely, high-quality documentation.
- Define documentation processes, review templates, style guides, and standards for consistency.
- Support cross-functional initiatives such as onboarding experience, knowledge base development, and customer-facing documentation content.
Documentation & Technical Writing
- Create, review, and maintain high-quality technical content including product guides, Release Notes, KB articles etc
- Translate complex technical concepts (Networking, Cloud, Security, DevOps, Automation, etc.) into clear, simple, audience-appropriate documentation.
- Ensure content accuracy, readability, and alignment with product behavior and branding standards.
- Build and maintain client aids that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques.
- Passion for continuous learning, AI enablement, and modern documentation practices.
- Identify problem areas or structural deficiencies and proactively contribute to their improvement.
AI-Driven Documentation & Automation
- Use GenAI tools (ChatGPT, GitHub Copilot, Writer, etc.) to accelerate drafting, content summarization, quality checks, and content reuse.
- Implement AI-assisted documentation workflows (content repurposing, translation, metadata tagging).
- Contribute to structured content frameworks and knowledge models to enable future AI-driven documentation.
- Evaluate documentation automation tools and propose improvements for scale, accuracy and consistency.
Tools & Technologies:
Required:
- Documentation tools: MadCap Flare, Confluence, DITA/XML systems, Oxygen XML Editor
- Product documentation platforms: Git/GitLab/GitHub, CMS, Static site generators
- Diagramming tools: Visio, Lucidchart, Draw.io, Figma
- API documentation tools: Swagger / OpenAPI / Postman
- Content quality & proofreading tools
- AI tools for writing, content generation, and documentation automation
- Exposure to CI/CD pipelines
- Knowledge of HTML, XML, CSS, or scripting
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Engineering, Communications, or related fields.
- 10–15+ years of experience in technical writing, with 3–5 years in a lead/managerial capacity.
- Strong understanding of software development lifecycle and agile methodologies.
- Strong written communication, editing, and information architecture skills.
- Ability to manage multiple projects, prioritize effectively, and deliver under tight timelines.
Why AppViewX?
AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our global footprint to India, North America, the United Kingdom, and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.
AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.
Ready to apply?
Apply to AppViewX
Senior Solution Support Engineer – Technical Assistance Centre
Location: Coimbatore
Experience: 3+ Years
Who we are and What we do?
AppViewX is the pioneer and leader in certificate and key lifecycle automation, infrastructure orchestration, and IoT and DevOps security solutions. AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. And, we’re only getting started. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.
What will you be responsible for?
We, at AppViewX, are seeking a skilled, determined Solution Support Engineer with a collaborative spirit. You will handle and gracefully address customer inquiries, concerns and suggestions. You will optimize your platform to enhance smooth operations and experiences.
- You will design and implement AppViewX Platform to Solve the toughest automation problems the customer is trying to solve
- You will be the final point of escalation for the customer.
- You will use your deep technical experience and critical thinking skills to solve issues or provide a workaround for the customer and create a follow on ticket if required
- You will capture and create new content - L2 Engineers are responsible for creating and improving content for the benefit of all support. Your influence and expertise will be felt throughout the organization as you solve the same (Documentation)
- You will migrate the customer to the latest code of AppViewX and make this migration very smooth
- You will make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; and are able to prioritize instantly to prevent missed deadlines
- You will act on the ability to generate required reports from the system as well as read and utilize information, if deemed necessary
- You will provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements, if deemed necessary
- You are open to work in a 24*7 environment
What do we require?
- Excellent Business communication skills & soft skills to handle international customers effectively.
- Certified in Kubernetes, Networking & Systems Certifications such as RHCE, Linux+, Network+ or CCNA, any Security certifications are an added positive.
- You are a voracious learner and have the desire and ability to become a deep expert in hundreds of use cases across multiple products.
- You take charge and understand that all the expertise in the world is useless if you can’t own finding the solution and conveying the exact solution to the customer.
- You have hands-on experience in Linux and Windows Server operating systems.
- You have hands-on and understanding of Networking, Security, Certificate Management (PKI) platforms.
- You have excellent experience in management, deployments and hotfix patching of applications.
- You possess the ability to troubleshoot and decode problems based on previous experience.
- You possess the knowledge of Python or any scripting language as an advantage.
- You are passionate about learning new products/technologies continuously at a technical and troubleshooting level.
What brings us together?
What makes us stand out from the rest is the people. The people who push hard every day to be more smart, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can’t wait to see the positive impact it would have on you too!
What’s more in store?
AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.
What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.
Why AppViewX?
AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.
AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.All qualified applicants will be considered regardless of their color, religion, sex, sexual orientation, National origin, age, disability, gender identity, or veteran status. Attractive compensation (salary and bonus) with benefits including 401K program, medical, dental and vision benefits as well as employer-provided life insurance. Equal opportunity for the win.
Ready to apply?
Apply to AppViewX
Customer Success / Sr Customer Success Manager (US-Region)
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Customer Success / Sr Customer Success Manager (US-Region)
Experience: 7+ years
Location: Bangalore/Coimbatore/ India (Remote)
Who we are and What we do?
AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.
What will you be responsible for?
Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX.
- Onboarding
- Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management
- Work with customers to establish critical goals or other key performance indicators for Go-live.
- Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live.
- Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time
- Adoption and Value Quantification:
- Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
- Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops
- Understand customer pain points and help drive escalations by coordinating between Product Management and Support
- Conduct product demonstrations and presentations under the guidance of experienced
- Be the customer's concierge, counsel and coach to achieving business outcomes and new goals are continuously set – and in the process generate referrals and advocates
- Customer Experience/Engagement
-
- Integrate retention, adoption, user experience and happiness as part of every customer engagement
- Partner with CS Operations to plan outreach campaigns based on customer
- Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing
- Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account
- Travel to the USA and Europe on Business Visa to grow customer network when required
- Renewal /Upsell/Cross Sell
-
- Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and
- Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers
What do we require?
- Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical
- Experience in handling Enterprise customer accounts in the current / previous roles
- Strong customer management skills during advocacy/escalation with ability to influence clients'
- Good understanding of key technical concepts around Network, PKI, Automation, Security and systems
- Willingness to learn and understand our solutions and being able to teach the product to our customers
- Time management skills and the ability to multi-task across multiple
- Worked and interacted with F500 organizations in the North American or European markets
- Exceptional communication skills, both oral and written, coupled with excellent listening skills
- Comfortable working in extended time zones to align with the global team and in a fast-paced environment
What’s more in store?
AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.
What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.
Why AppViewX?
AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.
AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.
Ready to apply?
Apply to AppViewX
Senior Staff Engineer - Reporting, Accounting, and Data Services
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Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Our Reporting, Accounting, and Data Services org gives businesses power over the entire life cycle of their cash flow. By coordinating billing, tax, reporting, and data services in one modern stack, Stripe’s revenue and finance automation suite eliminates the inefficiencies of legacy finance tools and supports revenue growth.
While the internet has been a boon to productivity, the gains have been uneven. Common financial processes like billing, tax, and quarterly reporting are still painfully inefficient and manual. They’re also typically spread across a dozen or more software tools. The result: one-third of finance leaders reopen their books at least once a quarter because of accounting errors, and half spend 10 hours a month manually correcting discrepancies.
Stripe’s RADS suite relieves those burdens by equipping finance leaders with revenue management tools that are as sophisticated as the businesses they run. The suite automates manual work and improves accuracy across the cash flow life cycle, from payments and billing to tax, reporting, and reconciliation.
Our portfolio is growing rapidly and we are expanding our RFA suite to serve the diverse spectrum of Stripe’s users, from brand new startups to public companies. Simultaneously we are investing in foundations for an extensible platform solution, including integrations with external systems that will let us scale our reach and capabilities by orders of magnitude over the next few years.
What you’ll do
We are seeking an experienced technical leader to join our team to shape and build a suite of products that will let our users model and operate their business more efficiently. In this role, you will work closely with engineering managers, senior engineers, and cross-functional partners to design the technical architecture of the product to enable scale, interoperability and an amazing user experience. You will help grow the team in India to become a strong leader in delivering the Revenue and Finance Automation vision. You will also have the opportunity to be hands-on in building key systems, while mentoring and leading other engineers. Join us in spearheading a transformational opportunity for Stripe.
Responsibilities
- Manage the technical leadership, execution, and roadmap for Revenue and Finance automation suite.
- Lead by example by designing and implementing critical platforms that enable seamless interoperability across the RFA suite of products.
- Partner closely with engineering, product, and design leadership to define our product strategy and user experience.
- Establish best practices, frameworks, and repeatable processes that enable the team to execute effectively.
- Foster a culture of learning and data-driven decision making on the team and the broader organization.
- Mentor and support the growth of engineers at different levels in their careers.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- At least 15 years of engineering experience or equivalent combined work experience demonstrating relevant domain expertise.
- Proven experience leading company-wide initiatives or influencing tech roadmap planning and execution.
- You have great product taste and a track record of taking complex problems and solving them elegantly.
- You enjoy diving into and deeply understanding the businesses that use Stripe.
- You work very well cross-functionally, and are able to think rigorously and make hard decisions and tradeoffs.
- You are capable of working in ambiguous fast-moving environments and have a curiosity to learn the domain to a deep level.
- You thrive on a high level of autonomy and responsibility.
- Strong collaboration skills to work effectively across multiple teams and stakeholders.
- Past experience mentoring and investing in the development of engineers.
- Pride in successfully completing projects involving a diverse range of technologies and systems.
Preferred qualifications
- Familiarity with large scale distributed systems.
- Experience working in high-growth teams similar to Stripe.
- If you meet the minimum requirements, we encourage you to apply. Preferred qualifications are beneficial but not mandatory.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
We are experts in data, working to make it cost-effective, understandable, and trustworthy. We build pipelines processing billions of events a day and are stewards of canonical data warehouses and datasets delivering products for Stripe Users while embedding with teams to build their data products. We are experts in using the Stripe Data Platform and to scale we lead the data culture and data education to enable product teams to own their data. We invest in [AI] Data Ops to scale incident handling and serve as an escalation path for data incidents to minimize their impact. The Data Engineering Solutions team will work closely with product teams delivering trustworthy data / backend code / and innovative (AI) tools/platforms/services for data.
What you’ll do
We're looking for a person who could drive the Data Engineering Solutions Team in solving high-impact, cutting-edge data problems. The ideal candidate will be someone that has built data pipelines for large scale volume, is deeply knowledgeable of Data Engineering tools including Airflow/Spark/Kafka/Flink, is empathetic, excels at building strong relationships, and collaborates effectively with other Stripe teams to understand their use cases and unlock new capabilities.
You will:
- Lead the technical outcomes for a team of ambitious, talented engineers, providing mentorship, guidance, and support to ensure their success.
- Partner with our recruiting team to attract and hire top talent.
- Deliver cutting-edge data pipelines that scale to users' needs, focusing on reliability and efficiency.
- Develop strong subject matter expertise and manage the SLAs of data pipelines and full stack web applications that support critical stakeholders.
- Collaborate with product managers and peers across the company to create/improve canonical datasets and data warehouses, use golden paths, and ensure Stripes and customers are using trustworthy data.
- Leverage AI/LLM and Agents at scale to produce and analyze high-quality data on ambiguous problems
- Have an opportunity to work with Spark, Flink, Kafka, Trino, Pinot, Airflow, Scala, Java, SQL, and Python and many other big data technologies.
- Have the opportunity to drive the execution of key data initiatives for Stripe, overseeing the entire development lifecycle from planning to delivery while maintaining high standards of quality and timely completion.
- Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
We’re looking for someone who has:
- 10+ Years of engineering experience with 5+ Years of hands-on experience building+operating data systems/pipelines, datasets/data warehouses, infrastructure, and leading small teams to deliver exceptional solutions.
- A strong engineering background and passion for data.
- Prior experience with writing and debugging data pipelines using a distributed data framework (Spark / Hadoop / Trino / etc)
- An inquisitive nature in diving into data inconsistencies to pinpoint issues, and resolve deep rooted data quality issues
- Knowledge of a backend development language (such as Scala, Java, or Go) and strong SQL experience
- Extreme customer focus, with a commitment to partnering with Product Managers, leaders, and other Stripe engineers to understand their use cases.
- Effective cross-functional collaboration, with the ability to think rigorously, communicate clearly, and make or coordinate difficult decisions and trade-offs.
- Thrive with high autonomy and responsibility in an ambiguous environment.
- Ability to foster and work in a healthy, inclusive, challenging, and supportive work environment.
Preferred qualifications
- Expertise in Iceberg, Kafka, Change Data Capture, Flink, Spark, Airflow, Hive Metastore, Pinot, Trino, AWS Cloud, and influencing open-source contributions is a plus.
- Experience creating and maintaining Data Marts / Data Warehouses to power business reporting needs
- Experience working with Product or Go-To-Market (GTM - Sales/Marketing) teams
- Genuine enjoyment of innovation and a deep interest in understanding how things work, with the ability to question and direct architectural decisions.
- Strong written and verbal communication skills for various audiences, including leadership, users, and company-wide.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Strategy & Analytics Internal Systems and SDC team aspires to supercharge the Internal Systems and SDC organization with analytics and insights. The Internal Systems and SDC org creates the engineering infrastructure and runs the internal operations that enables Stripe to succeed. We deliver data-driven insights that inform business decisions, drive measurable operational improvements, and guide strategy. We are not just data analysts, we are a mix of strategic business partners, deeply strategic and/or technical operational executors. We ensure timely, reliable, high-quality data for not just Internal Systems and SDC, but for stakeholders across Stripe.
What you’ll do
In this role, you’ll be the go-to expert for your business area. You’ll partner directly with our Head of SDC and be his go-to for all things data, insights, and strategy. You’ll be hands-on and responsible for delivering critical insights, ensuring data driven decision making is at the core of what we do. You’ll partner with leadership to drive business strategy, planning, goal-setting and performance tracking. You may also scope and lead mission critical projects and execute on strategic initiatives.
Responsibilities
- Metrics & Insights: Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities.
- Communicate with executives: Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision making. Own executive-facing weekly, monthly or quarterly reporting.
- Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Ops, Finance, Data Science, Product/Engineering, and more
- Drive operational excellence: Design, optimize and drive operational reviews and rhythm of the business. Guide the planning and goal-setting process for your business area, as well as progress checks throughout the year. Bring and consistently apply a ROI lens to all operational decisions, so we can make better-informed trade-offs
- Support planning: support with forecasting/planning processes for your business area, including near/medium/long-term planning, to enable leadership to make strategic decisions
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 6+ years of prior experience in analytical and strategic roles in management consulting, Operations, Support, Risk or Financial Services
- Outstanding analytical ability, expert in SQL and understanding of data relationships
- Outstanding communication, presentation skills & stakeholder management skills
- Experience working in or with Financial Services, Accounting, GTM/Sales, Operations
- Expertise working cross-functionally and with globally distributed teams to drive business and operational goals using data
- Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy
Preferred qualifications
- Experience working in fast-paced environments (e.g. high-growth internet or software company, management consulting)
- Structured problem solving skills, combined with strong business acumen.
- Experience with Tableau
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Strategy & Analytics Internal Systems and SDC team aspires to supercharge the Internal Systems and SDC organization with analytics and insights. The Internal Systems and SDC org creates the engineering infrastructure and runs the internal operations that enables Stripe to succeed. We deliver data-driven insights that inform business decisions, drive measurable operational improvements, and guide strategy. We are not just data analysts, we are a mix of strategic business partners, deeply strategic and/or technical operational executors. We ensure timely, reliable, high-quality data for not just Internal Systems and SDC, but for stakeholders across Stripe.
What you’ll do
In this role, you’ll be the go-to expert for your business area. You’ll partner directly with our Head of SDC and be his go-to for all things data, insights, and strategy. You’ll be hands-on and responsible for delivering critical insights, ensuring data driven decision making is at the core of what we do. You’ll partner with leadership to drive business strategy, planning, goal-setting and performance tracking. You may also scope and lead mission critical projects and execute on strategic initiatives.
Responsibilities
- Metrics & Insights: Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities.
- Communicate with executives: Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision making. Own executive-facing weekly, monthly or quarterly reporting.
- Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Ops, Finance, Data Science, Product/Engineering, and more
- Drive operational excellence: Design, optimize and drive operational reviews and rhythm of the business. Guide the planning and goal-setting process for your business area, as well as progress checks throughout the year. Bring and consistently apply a ROI lens to all operational decisions, so we can make better-informed trade-offs
- Support planning: support with forecasting/planning processes for your business area, including near/medium/long-term planning, to enable leadership to make strategic decisions
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 6+ years of prior experience in analytical and strategic roles in management consulting, Operations, Support, Risk or Financial Services
- Outstanding analytical ability, expert in SQL and understanding of data relationships
- Outstanding communication, presentation skills & stakeholder management skills
- Experience working in or with Financial Services, Accounting, GTM/Sales, Operations
- Expertise working cross-functionally and with globally distributed teams to drive business and operational goals using data
- Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy
Preferred qualifications
- Experience working in fast-paced environments (e.g. high-growth internet or software company, management consulting)
- Structured problem solving skills, combined with strong business acumen.
- Experience with Tableau
Ready to apply?
Apply to Stripe
Accounts Receivable (AR) Manager: Job Description
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Our Finance teams don’t just provide and process data, but own strategy, use technology to drive solutions, influence their business partners and create company value. The Billing and Collections team operates in a fast-paced environment and collaborates significantly with cross-functional and international teams.
What you’ll do
In this leadership role, will be responsible for supporting the entire billing and collections process, ensuring accurate and timely invoicing, managing outstanding receivables, implementing strategies to optimize cash flow, and resolving complex billing disputes, while collaborating with sales, customer success, and finance teams to maintain positive customer relationships and financial health within the company.
Responsibilities
- Build, develop and lead a team to support global billing and collections deliverables.
- Participate in building scalable processes to support global growth.
- Execute efficient internal control documentation and sign-off procedures
- Enhance and maintain existing policies and procedural documentation
- Drive end to end improvement of input processes to enable scale and productivity
- Develop, manage and improve process metrics utilizing automation, lean practices and process optimization to scale
- Escalate collection issues to relevant stakeholders when necessary
- Nurture deep, trusted partnerships with leaders across Stripe showcasing the value of the Billing and Collections function and how it aligns with broader business goals
- Create global best practice documentation and facilitate sharing across the globe.
- Create a culture consistent with Stripe Operating and Leadership principles and an inspiring work environment that brings the best out of people at work.
- Provide robust feedback on process health and performance, identifying and remediating errors and delivering scale over time
- Partner with global process owners and functional leaders to demonstrate impeccable performance across multiple workflows and set a high bar for consistent improvement over time
- Lead cross functional projects and reporting that drive performance improvement, visibility and automation throughout financial services.
- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
We are looking for:
- Demonstrated knowledge of key business financial metrics, providing metrics inputs to various reporting venues, and communicating key performance indicators to stakeholders in support of business objectives
- Advanced finance operations experience of leading large operational processes
- Ability to set goals, financial plans and effectively influence leaders across Stripe
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 15+ years of experience out of which 3+ years of managing operational teams dealing with high volume and complex workflows.
- Led teams in multi-location and exposure to working in multicultural, location and dynamic business environment
- A. or B.S degree in Accounting or Finance with fluency in the U.S. GAAP
- Excellent communication and organizational skills, both written and verbal.
- Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
- Strong knowledge of gSuite tools, Salesforce and MS-Office products and experience working with/analyzing contracts and large data sets.
- Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
- Demonstrated experience partnering with cross-functional stakeholders
- Demonstrated history of taking on various types of challenging projects and producing results
- Solution-oriented mindset with enthusiasm for establishing best practices
- Self-disciplined, diligent, proactive and detail oriented
- Experience working cross-functionally with multiple teams to deliver high impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
Preferred qualifications
- Good understanding of finance processes including AR and SOX controls.
- Strong operational background including experience with new process launch and service delivery in a high growth technology company
- Experience with written and verbal communications for both technical and non-technical audiences at the senior leadership level
- Proficient in obtaining, organizing, and analyzing data to challenge conventional wisdom, make fact-based decisions, and drive root cause analysis, and evaluate outcomes
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Bridge, a Stripe company, is a rapidly growing business and the number of developers integrating our APIs is growing quickly. We provide Slack-based support to our developers on a wide range of topics in close partnership with our internal engineering team. We’re a small but mighty team that’s expanding global coverage and is looking to make our first Product Support Specialists hires in Mexico City.
About the team
In this role, you’ll be working directly with developers integrating Bridge APIs and helping them resolve their issues. You will take ownership of complex, technical user issues and work across teams to resolve them. As part of the team, you’ll have a big impact to grow the Product Support operation and enhance various aspects such as capacity planning and forecasting, operational tools and systems, workflow optimization and automation, metrics and reporting, quality control, and more.
What you’ll do
Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!
Responsibilities
- Analyze and troubleshoot complex technical issues through direct user interaction (Slack) and leveraging your knowledge of API documentation.
- Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues.
- Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.
- Lead continuous improvement initiatives aimed at hitting key performance metrics.
- Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams.
- Constantly challenge the status quo and push for innovation in user support strategies and operational processes.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 1-5 years of experience in a customer support role.
- You have a user first mindset and are energized by the challenge of solving difficult problems.
- You have excellent communication skills, both written and verbally.
- You excel in analytical thinking and problem solving.
- You might have prior experience in customer service or internal/external user facing operations processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges.
- You have a process-oriented mindset and ability to get things done.
- You enjoy working in an in-office environment with strong cross team collaboration and support.
- You are able to prioritize and enjoy working in a quick-moving environment.
- You are humble and have a proven track record for working well across teams and with external partners.
- You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening.
Preferred qualifications
- Familiarity with SQL and ability to use template or premade SQL queries as part of investigations.
- Prior experience with cryptocurrency support.
Ready to apply?
Apply to Stripe
Who We Are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the Team
The Batch Compute Infrastructure team at Stripe manages the foundational infrastructure, tooling, and distributed systems behind Stripe's massive-scale batch processing environments, currently encompassing over 5,000 computational nodes. Powered primarily by Hadoop, Spark, and Celeborn, these systems are the backbone for several core asynchronous financial, analytical, and regulatory workflows at Stripe, operating at petabyte scale.
What you’ll do -
You will support a team of engineers focused on building the tooling, infra and systems for operating Spark, Hadoop and Celeborn at Stripe. In addition to helping define the roadmap for these systems, you will be interacting with many other managers and their teams at Stripe, who rely on the Data processing Infra team to deliver efficient and scalable services to our customers. You will work with both the finance and engineering organization (infrastructure & product) to define, measure and monitor the cost efficiency of these systems.
Responsibilities
- Drive Strategic Vision: Define the multi-year roadmap for Stripe’s Batch Compute Infrastructure, leading complex architectural shifts and modernization.
- Lead and Scale: Build, mentor, and aggressively scale a high-performing team of engineers, proactively investing in their career development and fostering a culture of operational excellence.
- Ensure Operational Rigor: Maintain unwavering reliability for a Tier-0 infrastructure processing tens of thousands of daily workloads, proactively mitigating risks and managing complex on-call telemetry.
- Cross-Functional Orchestration: Collaborate deeply with data platform teams, finance, and user groups to define compute efficiency metrics, execute massive-scale cost optimization strategies, and guarantee compliance with global financial regulations.
- Technical Stewardship: Provide technical guidance in architecture reviews, evaluating critical cost, performance, and reliability trade-offs in distributed systems design involving Hadoop, Spark, AWS cloud primitives, and modern metastores.
Who You Are
Minimum requirements
- 10+ years of professional software development and engineering experience.
- 3+ years of direct engineering management experience, successfully building and operating high-velocity technical teams.
- Deep technical background in building, scaling, and maintaining large-scale distributed data systems or Tier-0 infrastructure using open-source tools (e.g., Hadoop, Spark, Celeborn, Airflow, Kafka).
- Proven track record of driving significant infrastructure efficiency, managing capacity planning, and making data-driven cost-performance trade-offs.
- Experience working effectively in highly cross-functional, global organizations.
Preferred requirements
- Experience managing remote or geographically distributed engineering teams.
- Familiarity with managing a massive fleet of Linux servers, on-premise Hadoop clusters, and modern cloud data architectures (e.g., AWS S3, Graviton).
- Demonstrated ability to navigate strategic ambiguity and deliver complex, multi-quarter infrastructural projects from inception to completion.
- Deep empathy for internal data users with a passion for building robust developer tooling and abstractions.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Support Experience engineering organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand experience to continuously improve it.
Providing great support to users of all sizes is culturally important to everyone at Stripe. We partner closely with Stripe’s design, product, and operational teams across a wide surface area: the external-facing support interfaces (https://support.stripe.com/), self-serve content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. We are also using the latest generative AI technologies to re-imagine support experiences, and are developing AI assistants for Stripe’s users and to help our operations teams be more productive.
What you’ll do
You’ll lead and grow an established, high-performing engineering team within the Support Experience organization. Your job is to start with what’s been built and make it better: grow the team, elevate the technical bar, and expand the team’s impact across Stripe.
In this role, your team will build support experiences for priority user segments, solving problems such as how platforms, enterprises, and consumer users get help from Stripe. This includes implementing new API endpoints for use across multiple products, data engineering to improve our support operations with real-time insights, or building AI-enabled product experiences designed for each segment’s unique needs. You’ll lead your team to use the best tools for each job, whether that means experimental machine learning applications or proven techniques for building scalable distributed systems.
Responsibilities
- Hire, lead, and manage a team of talented engineers, providing mentorship, guidance, and support to ensure their success.
- Collaborate with cross-functional stakeholders, including product managers and designers, to understand customer needs and translate them into technical solutions.
- Define the technical vision and roadmap for the suite of products managed by the team, aligning it with business objectives and industry best practices.
- Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion.
- Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team.
- Stay up-to-date with emerging technologies, industry trends, and advancements in AI and customer experience practices to identify opportunities for improvement and innovation.
- Communicate effectively with stakeholders, providing regular updates on project status, progress, and any potential risks or challenges.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 3+ years of experience managing teams that build and operate full-stack web applications at scale, and 10+ years of overall industry experience
- A passion for supporting both external users and internal customers
- Successfully recruited and built great teams
- The ability to thrive with a high level of autonomy and responsibility
- The desire to encourage a healthy, inclusive work environment that’s both supportive and challenging
- Clear and persuasive writing and in-person communication
Preferred qualifications
- You have experience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support or internal workflow automation.
- You are comfortable planning in quarters, and can set a vision for several years
- You are excited about collaborating with teammates across Stripe’s organization to provide a wonderful support experience to users
- You are comfortable working with geographically distributed teams
- Experience managing multiple engineering teams
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Our Sales systems team is on a mission to build the most measurable, scalable agentic tools as well as transform seller tooling. As part of the Sales Systems team, you will lead a high-impact team building the systems that power prospecting workflows across our go-to-market motion. You’ll own the technical direction and delivery for tools and integrations that enable timely, personalized outreach, scalable list generation, accurate lead routing, and measurable pipeline creation. This role sits at the intersection of engineering, RevOps, Sales, Marketing, and Data — you’ll translate GTM priorities into reliable systems that materially increase SDR/BDR productivity and conversion.
What you’ll do
Responsibilities
- Work closely with product, program and business leaders to develop a long term vision and execute on sales systems strategy that scales seller motions.
- Adapt prioritization and staffing decisions as the team, business, and user demands progress
- Design and build delightful Stripe facing tooling and business critical services to support sales channel infrastructure.
- Ensure our infrastructure is extensible, scalable, reliable, and meets SLAs for both external and internal users
- Improve engineering standards, tooling, and processes.
- Build, lead, and manage a high-performing team of engineers.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Have 8+ years of software engineering, including at least 1+ years of management experience
- Organizational leadership experience, including experience collaborating with executive leadership
- Experience proactively seeking feedback from users, business leaders, and subject matter experts
- Excellent verbal and written communication
- Support the engineering team in achieving a high level of technical quality, reliability, and ease-of-use
- Manage processes to help the team do its best work and engage effectively with the rest of Stripe
- Recruit great engineers, in collaboration with Stripe’s recruiting team
- Develop engineers on the team, helping them advance in their careers
- Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team
- Collaborate with stakeholders across engineering to provide a wonderful user experience
Preferred qualifications
- Experience in GTM domain owning seller automation platforms (like Salesforce) and other products that contribute to seller tech stack.
- Experience with machine learning, recommender systems, lead to opportunity workflows and/or seller systems.
- Experience developing/shaping internally and externally facing products
- Experience building distributed systems or a microservices architecture
- Bachelors or Masters degree in a technical field (e.g., Computer Science)
Ready to apply?
Apply to Stripe
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the Team
We build and operate Stripe’s Event Infrastructure — the reliable, low-latency backbone that captures, routes, and persists billions of events daily. We design resilient, scalable systems for real-time ingestion, filtering, transformation, and high-throughput delivery to downstream consumers. We prioritize observability, backpressure control, and graceful degradation to keep payments and platform features running under any load. By automating operations and iterating on capacity and cost optimizations, we enable product teams to build on a predictable event-streaming foundation.
The Impact You’ll Have
As an Engineering Manager in the infrastructure organization, you are expected to see problems others don't and rally people to independently create solutions. You will move beyond day-to-day management to act as an industry leader, effectively advocating for your organization's mission, values, and impact.
- Architect the Org & Culture: Design and scale a high-leverage org structure. You will define what "Elite Engineering" looks like, setting the bar for craftsmanship and operational rigor serving as a blueprint for Stripe infrastructure.
- Vision and Strategy: Define the scope, vision, and goals for your organization with little or no guidance from your manager. You will anticipate industry trends and use them to influence Stripe's long-range plans, setting direction on a multi-year timeframe for Stripe’s online storage layer.
- Drive Operational Excellence: You will instill a culture of rigorous thinking and meticulous craftsmanship, ensuring our infrastructure remains proactive and resilient as Stripe’s business demands evolve.
- Bridge Engineering & Business: You will collaborate with cross-functional leaders to align deep engineering needs with global business growth forecasts.
- Build the Future Team: Proactively invest in the development of the organization and its people at all levels. You will obsess over talent, hiring and coaching other managers to elevate the skills of the leadership team.
Who You Are
We are looking for a visionary leader who thrives on operating Tier0 infrastructure and building world-class teams. You should be equally comfortable in high-level strategic conversations and deep-diving into database internals.
Minimum Requirements:
- Proven Leadership: Minimum 5 years of experience in a technical engineering management role; overseeing strategic projects.
- Systems Expertise: A deep technical background in distributed systems and experience operating Tier0 infrastructure at massive scale.
- Product Mindset: Ability to bridge deep engineering needs with global business growth forecasts and product strategy, specifically building abstractions that empower thousands of other developers.
- Strategic Navigator: Experience managing through ambiguity and making critical trade-offs between reliability, efficiency, and long-term architectural health.
- Curiosity and Humility: A deep curiosity about the "nuts-and-bolts" of the business (e.g., global money movement) combined with the humility to continue learning and growing as a leader
- Communication: Exceptional written and verbal communication skills.
Preferred Qualifications:
- Scale and Infrastructure: Successfully shipped and operated critical infrastructure (database internals or related field) with significant responsibility over funds and/or critical data
- Strategic Ambiguity: Ability to navigate complex, high-impact work where you must define your own scope and vision
Cross-Functional Influence: A track record of getting other teams on board with your vision to support execution in a way that benefits the broader company
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's Finance & Strategy team is hiring a Finance Analytics Analyst. This role requires a finance professional with strong FP&A capabilities, technical data skills (SQL, BI tools), and demonstrated AI adaptability. The individual will own financial planning, variance analysis, and P&L reporting for assigned business areas while using data and technology to deliver high-quality financial insights. This role reports into the Finance & Strategy Center of Excellence.
Responsibilities
Financial Planning & Analysis
- Own P&L reporting and analysis for assigned product lines, business units, or functional cost centers
- Lead monthly and quarterly planning, forecasting, and close processes
- Perform variance analysis (actuals vs. budget, actuals vs. forecast, period-over-period) with clear identification of root causes and business drivers
- Track and reconcile accruals vs. actuals; ensure accuracy and completeness in financial reporting
- Support annual budgeting, long-range planning, and scenario modeling
- Build and maintain financial models for business case analysis, investment decisions, and resource allocation
- Partner with business teams to provide financial perspective on operational and strategic decisions
Data Analytics & Reporting
- Write SQL queries to extract, validate, and analyze data from financial systems and data warehouses
- Build and maintain financial dashboards and reports using Power BI, Tableau, or equivalent BI tools
- Develop data models that integrate financial and operational data for planning, forecasting, and performance reporting
- Automate and standardize recurring reports to reduce manual effort and improve consistency
- Navigate complex, high-volume data environments (trillions of transactions across products and geographies) to extract relevant financial signals
- Ensure data accuracy and consistency across all financial outputs
AI-Augmented Working
- Use AI tools (Claude, Cursor, Claude Code, and similar platforms) as part of workflow for analysis, coding, report building, dashboard prototyping, and problem-solving
- Apply an AI-first approach to new tasks, evaluate where AI can accelerate delivery before defaulting to manual methods
- Contribute to team-wide AI adoption by sharing effective workflows, prompts, and use cases
Business Insights & Communication
- Prepare executive-level reports on financial performance, trends, and key metrics with clear conclusions and recommendations
- Conduct ad-hoc analysis to support strategic initiatives and leadership decision-making
- Translate data and financial analysis into actionable business recommendations for finance and non-finance stakeholders
- Track and interpret key financial and operational metrics including revenue, processing volume, take rate, costs, margins, and unit economics
Requirements
Financial & Business Skills
- 5–7+ years of experience in FP&A, financial analysis, strategic finance, or corporate finance roles
- Strong understanding of financial statements (P&L, balance sheet, cash flow) and the ability to connect them into a complete financial picture
- Demonstrated experience in budgeting, forecasting, variance analysis, and financial planning cycles
- Working knowledge of accrual accounting, revenue recognition, cost allocation, and reconciliation processes
- Fluency in financial metrics: revenue, gross margin, EBITDA, operating leverage, unit economics
Technical & Data Skills
- Must Have: Strong SQL skills for data extraction, transformation, and analysis from relational databases and data warehouses
- Must Have: Proficiency in Power BI, Tableau, or equivalent BI tools for dashboard development and reporting
- Must Have: Advanced Excel / Google Sheets — financial modeling, scenario analysis, pivot tables, complex formulas
- Preferred: Python or R for data analysis, automation, or analytical workflows
- Ability to work with large, complex datasets across multiple data sources
AI Adaptability
- Must Have: Active, demonstrable use of AI tools in current work — candidates should be able to provide specific examples of how AI has improved their workflow, output quality, or speed
- Willingness and ability to continuously adopt new AI tools and methods as they become available
- Comfort using AI for coding assistance, data exploration, dashboard prototyping, and analytical problem-solving
Mindset & Working Approach
- Ownership: Treats assigned areas as personal accountability — does not wait for direction to investigate issues, identify risks, or surface insights
- Depth and curiosity: Goes beyond surface-level analysis to understand business context, root causes, and second-order implications
- Quality and accuracy: Holds a high personal standard for the correctness, completeness, and trustworthiness of all outputs
- Business context orientation: Understands the business model and connects financial data to what is actually happening operationally and strategically
- Clear communication: Presents financial and analytical findings to diverse audiences (finance, product, engineering, leadership) with clarity and precision
- Speed with rigor: Operates effectively in a fast-paced environment without compromising accuracy
Preferred Experience
- Background in technology, payments, fintech, SaaS, or high-growth platform businesses
- Experience with ERP systems (NetSuite, SAP, Oracle) or planning tools (Anaplan, Adaptive Insights, Pigment)
- Exposure to data warehousing concepts and cloud data platforms (Snowflake, BigQuery, Redshift)
- Experience in cross-functional environments working directly with product, engineering, and go-to-market teams
- Experience with high transaction volume environments where data complexity is inherent
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Role Overview
We are seeking an analytically-driven Data Analyst to join our Finance & Strategy team at Stripe. This role bridges the gap between data science and financial planning, requiring someone who can transform complex business data into actionable financial insights. You will build sophisticated dashboards, develop predictive models, and serve as the technical backbone for our FP&A and GTM analytics initiatives. This is a unique opportunity for a data professional with financial acumen to directly influence strategic business decisions in a high-growth fintech environment.
What You'll Do
Financial Data Analytics & Modeling
- Design, build, and maintain financial dashboards for FP&A, Revenue Operations, and GTM teams using Tableau, Power BI, or Looker
- Develop automated financial reporting solutions that reduce manual effort and improve data accuracy
- Create sophisticated data models to support budgeting, forecasting, variance analysis, and scenario planning
- Build predictive models for revenue forecasting, customer lifetime value, churn analysis, and unit economics
Business Intelligence & Reporting
- Partner with Finance Business Partners and FP&A teams to translate business requirements into technical solutions
- Design and implement data infrastructure for financial planning cycles (monthly/quarterly reviews, annual budgets, long-range planning)
- Develop self-service analytics capabilities enabling finance teams to access real-time business insights
- Create executive dashboards tracking key financial and operational metrics (ARR, bookings, retention, CAC, LTV)
Data Engineering & Analytics Infrastructure
- Write complex SQL queries to extract, transform, and analyze large datasets from multiple source systems
- Build ETL pipelines to integrate financial data from ERP, CRM, billing, and data warehouse systems
- Ensure data quality, consistency, and governance across financial reporting systems
- Optimize database performance and data architecture for scalability
Strategic Analysis & Insights
- Conduct deep-dive analyses on business performance, identifying trends, anomalies, and opportunities
- Support strategic initiatives through ad-hoc financial modeling and what-if scenario analysis
- Translate complex data findings into clear, actionable recommendations for leadership
- Collaborate with Data Science teams to develop advanced analytics and ML models for finance use cases
Required Qualifications
Technical Skills
- Must Have: Advanced SQL proficiency (complex joins, window functions, CTEs, query optimization)
- Must Have: Expert-level experience with at least one BI tool (Tableau, Power BI, Looker, or Qlik)
- Must Have: Advanced Excel/Google Sheets skills (pivot tables, complex formulas, data modeling)
- Preferred: Python or R for data analysis, automation, and statistical modeling
- Preferred: Experience with cloud data platforms (Snowflake, BigQuery, Redshift, Databricks)
- Preferred: Knowledge of ETL tools (dbt, Airflow, Fivetran) and version control (Git)
Financial & Business Acumen
- Experience in data analytics within finance, FP&A, or revenue operations functions
- Strong understanding of financial statements (P&L, balance sheet, cash flow)
- Knowledge of key financial metrics: ARR, MRR, bookings, revenue recognition, CAC, LTV, gross margin, EBITDA
- Experience with financial planning processes: budgeting, forecasting, variance analysis, scenario modeling
- Understanding of SaaS/subscription business models and revenue recognition principles (ASC 606 preferred)
Analytical & Problem-Solving
- Proven ability to work with large, complex datasets and derive meaningful insights
- Experience building financial models and dashboards that drive executive decision-making
- Strong statistical analysis skills and understanding of data visualization best practices
- Track record of translating ambiguous business problems into structured analytical frameworks
Preferred Experience
- Background in fintech, payments, B2B SaaS, or high-growth technology companies
- Experience supporting GTM analytics (sales forecasting, pipeline analysis, quota setting)
- Familiarity with finance systems: NetSuite, Anaplan, Adaptive Planning, Salesforce, Stripe Billing
- Exposure to data science methodologies and machine learning concepts
- Previous work in cross-functional environments collaborating with finance, data science, and business teams
Key Competencies
- Business Acumen: Ability to understand complex business models and translate them into data requirements
- Technical Excellence: Deep technical skills with commitment to code quality and best practices
- Communication: Exceptional ability to explain technical concepts to non-technical stakeholders
- Stakeholder Management: Experience partnering with senior leaders and influencing through data
- Ownership Mindset: Self-directed with ability to manage multiple priorities and drive projects to completion
- Continuous Learning: Curiosity to learn new tools, techniques, and business domains
- Attention to Detail: Commitment to data accuracy and quality in high-stakes financial reporting
Education
- Bachelor's degree in Finance, Economics, Statistics, Mathematics, Computer Science, Engineering, or related quantitative field
- Advanced degree (MBA, MS in Analytics/Data Science) or relevant certifications (CFA, CPA, data analytics certifications) a plus
What Makes This Role Unique This position sits at the intersection of data engineering, business intelligence, and strategic finance. You'll have the autonomy to architect solutions that shape how Stripe makes multi-million dollar decisions, while working with cutting-edge data technologies and some of the brightest minds in fintech. If you're energized by the prospect of building the analytics infrastructure that powers a global payments platform, this role is for you.
Ready to apply?
Apply to Stripe
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Bangalore Finance (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.
What you’ll do
Joining the Finance team, will put you amongst some of the most talented finance and operations leaders in the globe. We are looking for a proven leader to build and lead the fast-growing International Accounting team within our Bangalore Finance. The International Accounting Manager for the Controllership function will supervise and evaluate a number of Legal entity controllership processes and have experience implementing new systems and tools. This position will suit a person who is a hands-on manager and excited to assist in managing the monthly close, statistical reporting, compliances, coordinating with board to adopt and approve financial statements, indirect tax filings, cash flow forecasting, intercompany accounting, statutory reporting, consolidation, and audits of all our international subsidiaries and branches. Based in the Bangalore office, you will be on the ground floor of this function with an opportunity to set the pace and direction for the future.
Responsibilities
- Build, develop and lead a team that drives International Accounting Controllership function based out of Bangalore Finance.
- Perform and drive monthly / quarterly close activities, including manual journal entries, balance sheet reconciliations, variance analyses and analytical reviews, producing internal management reporting and external audit support
- Identify potential inefficiencies in existing processes and propose improvements
- Participate in building scalable accounting processes, establish measures of success, set benchmarks and improve timelines and efficiencies to support global growth
- Partner with Billing, Internal Systems, Treasury, Tax and/or Legal to investigate issues that arise during reporting cycles
- Define and execute efficient internal control documentation and sign-off procedures including the country prescribed regulatory frameworks (ICFR, SOX, GFS etc)
- Enhance and maintain existing accounting policy and procedural documentation
- Drive end to end improvement of input processes to enable scale and productivity
- Develop, manage and improve process metrics utilizing automation, lean practices and process optimization to scale
- Create global best practice documentation and facilitate sharing across the globe.
- Create a culture consistent with Stripe Operating and Leadership principles and an inspiring work environment that brings the best out of people at work.
- Provide robust feedback on process health and performance, identifying and remediating errors and delivering scale over time
- Partner with global process owners and functional leaders to demonstrate impeccable performance across multiple workflows and set a high bar for consistent improvement over time
- Lead cross functional projects and reporting that drive performance improvement, visibility and automation throughout financial services.
We are looking for:
- Demonstrated knowledge of key business financial metrics, providing metrics inputs to various reporting venues, and communicating key performance indicators to stakeholders in support of business objectives
- Advanced finance operations experience of leading large operational processes
- Ability to set goals, financial plans and effectively influence leaders across Stripe
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement
Minimum requirements
- Big 4 exposure to audit, accounting and risk reviews.
- 12 - 15 + years of relevant public accounting and/or industry experience
- Led Accounting teams in multi-location and exposure to working in multicultural, location and dynamic business environment
- B.Com & M.Com in Accounting or Finance (Chartered Accountant / CPA strongly preferred)
- Strong understanding and hands on experience working in U.S. GAAP
- Excellent communication and organizational skills, both written and verbal
- Strong knowledge of Excel and experience working with large data sets
- Demonstrated experience partnering with cross-functional stakeholders
- Bachelor’s degree in finance, Accounting, Business or STEM field (Science, Technology, Engineering, Math); MBA preferred
Preferred qualifications
- Experience in building and scaling new teams from zero
- Strong operational background including new process launch, service delivery in a high growth technology company
- Experience with written and verbal communications for both technical and non-technical audiences at the senior leadership level
- Proficient in obtaining, organizing, and analyzing data to challenge conventional wisdom, make fact-based decisions, and drive root cause analysis, and evaluate outcomes
Ready to apply?
Apply to Stripe
Monetization Operations Analyst
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the Team
The Finance Operations (FinOps) team provides and enhances core business services that are the backbone of Stripe. FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe.
What You'll Do
We're looking for a Monetization Services Analyst to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts and workflows, and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.
You will:
- Be responsible for onboarding sold custom contracts into our billing systems.
- Work with legal contracts with strong attention to detail and accuracy.
- Develop and manage scalable billing and collection processes for complex user agreements and new business operations.
- Build scalable and auditable onboarding processes for new and existing users.
- Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering, and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements.
- Partner with account managers to resolve user inquiries related to onboarding implementation, billing, and collections.
- Advocate for the customer to internal stakeholders. Share system feedback and insights with Sales, Product Management, Engineering, Support, and Legal on innovation and improvements needed to optimize the Stripe user experience.
- Help scope, build, and deliver continuous process improvements that enhance operations.
Who You Are
Minimum Requirements
- 2+ years of experience in a client-facing role, ideally in customer success, consulting, financial services, account management, or sales, preferably working with technical products.
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
- Ability to be detail-oriented while visualizing the larger impact of a series of transactions.
- Strong analytical skills and the ability to navigate data and people to find answers.
- Strong operating rigor, including organizational and time management skills.
- Ability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers.
- Motivation and flexibility to work well in a high-growth environment where things change quickly.
Preferred Qualifications
-
- Ability to trace process impacts from situation to end customers and business financial outcomes.
- Knowledge of or experience in the payments industry.
- Demonstrated professional experience using GSuite, Excel, and working with large data sets; experience with SQL is a plus.
- Demonstrated project management or consulting experience and the ability to work cross-functionally.
- A builder's mindset and a willingness to question assumptions and conventional wisdom.
- A passion for learning and solving problems through infrastructure and automation.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.
Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.
What you’ll do
Responsibilities
- Develop a foundational understanding of our products, services, and features to assist customers effectively
- Respond promptly and professionally to customer inquiries via emails, providing accurate information and resources
- Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided
- Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools
- Participate in team meetings, training sessions, and continuous learning initiatives to enhance skills and knowledge
- Engage in comprehensive training programs, seeking feedback and actively working on improving performance and developing professional skills
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
Minimum requirements
- You have a user first mindset and are energized by the challenge of solving difficult problems
- You have excellent English communication skills, both written and verbally
- You excel in analytical thinking, open ended research, and problem solving
- You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
- You are a current student or have recently graduated in 2025/2026
This is a 6 month Apprenticeship Intern Program, starting in July 2026 and run in accordance with the Apprentices Act 1961.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
About the team
The Professional Services team exists to drive the adoption of Stripe’s capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately.
Accelerate is Stripe’s dedicated onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical: eliminate friction, reduce implementation risk, and accelerate time-to-revenue.
What you’ll do
Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!
As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You will be proactively unblocking deployments and ensuring users are operationally ready to scale. You will manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. You will deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure.
Working hours: In order to align with the working hours of the APAC Accelerate On Demand’s user base, the working hours for this role will be 7am to 4pm IST.
Responsibilities
- Drive Time-to-Value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates.
- Deliver Technical Workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud/Radar configuration, and Financial Reporting.
- Proactive Unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration.
- Operational Readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes.
- User Experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process.
- Continuous Learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you are providing the most current and strategic advice to your users.
- Process Improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback.
Who you are
We are looking for dynamic, curious problem-solvers who love demystifying complex technical concepts. You thrive in a fast-paced environment and are passionate about helping users build their businesses on Stripe.
If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Advanced English proficiency (fluent written and spoken). You can explain complex API architecture to non-technical stakeholders and discuss business value with developers.
- 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments.
- Technical Aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments.
- Problem Solving: You don't just find the answer; you find the best solution for the user's specific business model.
Preferred qualifications
- Experience in providing technical support or customer implementations.
- Experience working with financial systems, online payments, or e-commerce platforms.
- Experience collaborating with cross-functional teams in a fast-paced environment.
- Experience delivering live technical training to users.
- Comfortable with debugging API responses and writing API calls.
Ready to apply?
Apply to Stripe
Who We Are
About Stripe
Stripe is a premier financial infrastructure platform designed for businesses of all sizes. From the world’s largest enterprises to the most innovative startups, millions of companies rely on Stripe to facilitate payments, enhance revenue growth, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, presenting an extraordinary opportunity for you to contribute to the global economy while engaging in the most impactful work of your career.
About the Team
The Center of Excellence (CoE) was established to ensure scalable, high-quality service delivery across the Technical Account Management (TAM) and Customer Success Management (CSM) functions. By centralizing, standardizing, and progressively automating repeatable, low-context activities such as reporting, onboarding, monitoring, and optimization support, the CoE alleviates the administrative burden on frontline TAMs and CSMs.
This operational model empowers account-facing teams to concentrate on high-value strategic engagement, technical advisory, and customer outcomes, while guaranteeing consistent quality and operational efficiency at scale. Although the initial focus is on supporting priority and strategic accounts, the CoE’s frameworks and outputs are designed to benefit the broader organization by enhancing deliverable consistency, expanding capacity, and facilitating sustainable, sublinear growth across the enterprise servicing model.
What You’ll Do
The Manager, Center of Excellence (CoE) Technical Account Management Lead, will be responsible for spearheading the TAM aligned function within the CoE. This role is a hands-on operational leadership position focused on managing contributors, overseeing intake and delivery across key TAM workstreams, and ensuring consistent, high-quality execution.
This role collaborates closely with frontline TAM teams to support activities such as onboarding, account reviews, operational assessments, payouts, verifications, and supportability initiatives. In addition to overseeing delivery, this leader is accountable for developing repeatable processes, enhancing operational rigor, and identifying automation opportunities that improve efficiency and predictability. Success in this role necessitates a builder mindset, comfort in navigating ambiguity, and a strong focus on scalable outcomes.
Responsibilities
- Lead the Technical Account Management function within the Center of Excellence by recruiting, coaching, establishing goals, and managing performance for TAM aligned contributors.
- Oversee intake, prioritization, service level agreements, and delivery across TAM-focused operational workstreams, including onboarding support, account reviews, operational assessments, verification processes, optimization initiatives, and other technical servicing requests.
- Design and institutionalize scalable operational processes, playbooks, and quality standards that reduce administrative burdens for frontline teams and enhance the consistency of deliverables.
- Drive day-to-day operational execution by coordinating cross-functional work, removing obstacles, ensuring accountability, and delivering timely, high-quality outputs.
- Collaborate closely with Technical Account Management, Customer Success Management, Product, Engineering, and Data teams to standardize handoffs, resolve technical constraints, and scope automation initiatives.
- Foster a builder mindset by identifying opportunities to replace manual work with automation, dashboards, and tooling. Scope and lead pragmatic experiments that can scale into production solutions.
- Define and monitor key performance indicators for TAM aligned Center of Excellence performance, including throughput, service level attainment, stakeholder satisfaction, and capacity recovered, using data to continuously iterate and improve.
- Operate effectively in ambiguous environments by making pragmatic trade-offs, decomposing complex problems, and providing clear recommendations.
- Represent the Technical Account Management function of the Center of Excellence in stakeholder forums and serve as the primary escalation point for deliverable quality and prioritization.
Who You Are
We are seeking a candidate who meets the minimum qualifications for this role. If you meet these criteria, we encourage you to apply. The preferred qualifications are considered a bonus, not a requirement.
Minimum Requirements
- A minimum of 12 years of professional experience leading Technical Account Management, technical customer success, or technical operations functions supporting enterprise customers, or equivalent experience.
- At least 5 years in people leadership or managerial roles.
- Strong operational execution capability with a proven history of managing day-to-day delivery, establishing service levels, and implementing scalable, repeatable processes.
- A builder mindset with hands-on experience in automation, tooling, or process engineering, alongside the ability to scope and drive pragmatic engineering or low-code solutions in partnership with technical teams.
- Comfort in operating within ambiguity with the ability to prioritize effectively, make decisions with incomplete data, and break down complex problems into actionable plans.
- Robust stakeholder management experience, collaborating with customer-facing teams, product, engineering, and data organizations.
- Data-informed leadership with experience utilizing metrics and dashboards to drive prioritization and measure impact.
- Exceptional written and verbal communication skills, with the ability to create clear operational documentation and present progress to leadership.
Preferred Requirements
- Experience in payments, software as a service platforms, or similarly complex technical product environments.
- Hands-on experience supporting enterprise onboarding, account-level analytics, or business review deliverables for high-value customers.
- Direct experience in building automations, orchestration workflows, data pipelines, or closely partnering with engineering teams to reduce manual operational work.
Ready to apply?
Apply to Stripe