About Hexnode

Hexnode is a Global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS.

Why Hexnode?

Hexnode is a rare combination of global scale, product excellence, and startup-level velocity. We operate in a mission-critical category—supporting organizations that rely on secure, reliable device management every single day. Joining Hexnode means stepping into a company in hyper-growth mode. With millions of devices under management and 100+ annual feature releases, you will have the opportunity to shape the next phase of a category-defining platform.

Role

We are looking for a Marketing Automation Specialist to manage the technical execution of our global demand generation campaigns. You will be the hands-on expert responsible for building inbound/outbound email sequences, managing lead flow, and ensuring our messaging reaches the right audience through HubSpot, Outreach, and Reply.io. This role is perfect for a data-driven marketer who enjoys the technical side of "how" a campaign actually runs.

Responsibilities

• Sequence Design: Build and launch sophisticated email sequences for inbound and outbound leads using Reply.io, Outreach, and Campaign Monitor.
• Automation Setup: Configure triggers, delays, and branching logic within HubSpot to ensure timely and relevant communication with prospects.
• Messaging Accuracy: Ensure all emails, landing pages, and assets are correctly formatted, personalized, and functional before launch.
• Lead Flow Monitoring: Daily management of lead queues to ensure prospects are moving through the funnel without technical hitches.
• Scoring Implementation: Execute lead scoring rules to help the Sales team identify the most engaged prospects.
• Database Hygiene: Perform regular audits of our marketing database to ensure lead information is accurate and compliant with global standards (GDPR/CAN-SPAM).
• Tracking & Reporting: Monitor campaign performance (open rates, CTRs, conversion rates) and provide actionable insights to the broader marketing team.
• A/B Testing: Regularly test subject lines, email copy, and CTA buttons to optimize engagement within our automated workflows.

Required Experience & Expertise

• 3 + years of hands-on experience in Marketing Automation or Email Marketing, ideally in B2B SaaS.
• Solid experience with HubSpot, Outreach, or Campaign Monitor. Familiarity with Reply.io is a strong advantage.
• A strong understanding of how different marketing tools "talk" to each other and an obsession with process accuracy.
• Ability to work closely with Content and Sales teams to turn ideas into functional automated campaigns.
• Direct experience working within Salesforce to manage lead views and reporting.
• Experience managing or troubleshooting the HubSpot-Salesforce integration (field mapping, sync errors, lead routing) is a huge plus.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are seeking a Product Marketer with a strong foundation in content strategy and copywriting to drive the go-to-market success of our UEM solutions. This role is ideal for a creative storyteller who can translate complex technical concepts into compelling narratives that resonate with diverse audiences. You will collaborate closely with Product Management, Sales, and Customer Success to ensure our messaging is clear, consistent, and impactful across all touchpoints.

About the Role

We’re looking for a Senior Product Marketer with a strong focus toward Product-Led Growth (PLG) in B2B SaaS. 

Responsibilities

Product-Led Growth (PLG)

• Lead product and feature research to uncover user needs, friction points, and adoption opportunities.
• Own product analytics and reporting, including:
  • Identify high-friction points within the user journey and uncover opportunities for "Aha!" moments.
  • Analyze conversion signals and drop-off rates to design self-serve onboarding flows, reducing Time-to-Value (TTV).
  • Partner with Engineering and Product teams to analyze and deploy A/B tests aimed at driving feature adoption.
  • Own the product analytics ecosystem, defining the data schema and ensuring robust event-driven tracking across the entire application.
  • Create and maintain visualization dashboards and reports to provide Customer Success and Product Management teams with real-time visibility into health scores, churn risks, and usage trends.
• Develop and execute strategy for in-app communications, including:
  • Product tours, feature announcements, surveys, and contextual guidance
  • NPS strategy to turn customer feedback into actionable insights
  • Route feedback pipelines into Product/PM processes

Requirements

Must-Have

• 2–4 years experience in Product Marketing with a strong emphasis on:
  • Product-Led Growth [PLG] (Product Analytics, In-App Strategies)
  • B2B (SaaS preferred)
• Strong analytical capability: can define metrics, build dashboards, interpret behavior, and turn insights into actions.
• Strong writing and narrative ability: can turn product details into clear, persuasive, persona-specific messaging.
• Comfortable working cross-functionally and driving execution across teams.

Nice-to-Have

• Hands-on experience with tools like Pendo, HubSpot, Salesforce, Intercom.
• Domain experience in UEM, cybersecurity, or enterprise software
• Familiarity with enterprise buyer + user dynamics (multi-stakeholder, security reviews, IT admins, etc.)

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted in over 100 countries and managing millions of devices worldwide. With continuous innovation across Apple, Windows, Android, macOS, Linux, and tvOS ecosystems, Hexnode is redefining enterprise mobility and cybersecurity.

As we expand our Extended Detection and Response (XDR) capabilities, we are building a next-generation data platform designed for massive scale, real-time intelligence, and high-performance security analytics.

The Role

We are looking for a Senior Data Platform Engineer to architect, scale, and optimize the core data infrastructure powering our XDR product.

In this role, you will take ownership of the strategic evolution of our data layer — ensuring seamless ingestion, storage, indexing, search, and retrieval of high-volume security telemetry and device data. You will play a key role in transforming our platform into a highly scalable, cost-efficient, secure, and analytics-ready ecosystem that supports real-time detection, investigation, and advanced data science workflows.

This is a high-impact individual contributor role focused on architecture, platform modernization, and long-term scalability.

Key Responsibilities

• Architect and evolve the data layer to support high-throughput ingestion, real-time processing, and low-latency search across massive datasets.
• Evaluate existing search and storage platforms and drive modernization initiatives toward more scalable, performant, and cost-effective solutions.
• Design and implement optimized indexing, partitioning, and data structuring strategies for efficient querying and retrieval.
• Build and manage scalable data lake architectures that support advanced analytics, threat intelligence, and data science workflows.
• Define strategies for lifecycle management, retention, tiered storage, and cost optimization across the data platform.
• Ensure high availability, fault tolerance, and disaster recovery across distributed systems.
• Implement robust data security controls aligned with XDR and modern cybersecurity frameworks, ensuring data protection at rest and in transit.
• Collaborate closely with security engineering, backend teams, and data scientists to bridge raw telemetry ingestion with actionable insights.
• Continuously monitor platform performance and lead improvements in reliability, scalability, and operational efficiency.

Qualifications

• 6–10 years of professional experience in Data Engineering, Data Platform Engineering, or Distributed Systems Architecture as an Individual Contributor.
• Strong hands-on experience with large-scale distributed search and analytics platforms.
• Proven experience evaluating and migrating data platforms to improve scalability, performance, and cost efficiency.
• Deep understanding of indexing strategies, query optimization, and distributed data storage architectures.
• Practical experience designing and operating data lake environments supporting large-scale analytics and machine learning workflows.
• Strong knowledge of data lifecycle management, storage tiering, and cost optimization strategies.
• Experience implementing security best practices in distributed data systems, especially in security or telemetry-heavy environments.
• Solid understanding of high-volume ingestion pipelines and real-time data processing systems.
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

What We’re Looking For

• A systems thinker who can design platforms for scale, not just features.
• Someone who can balance performance, cost, and reliability in large distributed systems.
• A hands-on architect who can both define strategy and execute technically.
• Strong ownership mindset with the ability to independently drive platform-level initiatives.
• Experience working in security, cybersecurity, SIEM, or XDR environments is a strong plus.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview 

We are searching for detail-oriented, analytical Accounts Receivable Professional to assist the department as it receives, processes, and collects on products sold or services rendered. The Accounts Receivable Professional will work closely with internal departments to ensure that accounts are properly billed and that payments are collected on time. You will also review account information, correct discrepancies, and speak to clients to establish better payment terms.

To succeed as an Accounts Receivable Professional, you should be a skilled and thorough researcher with excellent communication and record keeping skills. You should be detail-oriented, organized, and self-motivated with strong math and computer skills.

Responsibilities :

• Processing, verifying, and posting receipts for products sold or services rendered.
• Researching and resolving account discrepancies.
• Processing and recording transactions
• Maintaining records regarding payments and account statuses.
• Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date.
• Working with the collections department to review accounts and client payment and credit history to develop new or better repayment terms.
• Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts.

Requirements :

• Bachelor’s degree in Accounting, Finance, or related field.
• 03-05 years of work experience in similar field.
• Experience in International Voice Processing.
• Combination of education and experience may be accepted.
• Strong math, typing, and computer skill (MS Excel, MS Word), especially with bookkeeping software.
• Excellent communication, research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• Attention to detail.
• Ability to build relationships with clients and internal departments.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As a Motion Graphics you’ll help create stunning videos that help our customers and tell our brand stories. You should be able to get the hang of scripts or briefs you’re offered and translate them into amazing videos.

Responsibilities:

• Designing and producing animation content while collaborating with other artists in a team focused environment.

• Conceive, layout, and design enticing motion graphics videos for various media.

• Collaborate with Creative Team in designing and creating boards, when required.

• Research and analyze the best design techniques and solutions for creating motion graphics.

• Assist in selecting audio, video, colors, animation, etc. for graphic design.

• Research and analyze best design techniques and solutions to create motion graphics.

• Assist in designing and creating storyboards.

• Maintain up-to-date knowledge about the latest graphic design techniques.

Requirements:

• Proficient with Adobe suite like After Effects, Premier Pro, Photoshop, Illustrator.

• 2-5 years of professional experience.

• Clear understanding of visual hierarchy and information design concepts.

• Comfortable with social media and collaboration/project management tools.

• Strong portfolio showcasing his/her design and motion graphics skills.

• Knowledge in Lottie files and Bodymovin is a plus.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As an Endpoint System Engineer (3+ Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.Do you thrive on solving puzzles and empowering others? Are you passionate about technology and eager to make a real impact? If so, Hexnode has the perfect opportunity for you! We’re seeking a highly motivated and customer-centric Endpoint System Engineer (3+ Years) to join our dynamic team. As the front line of our customer experience, you’ll be instrumental in ensuring our clients get the most out of Hexnode’s cutting-edge Unified Endpoint Management (UEM) solution. You’ll be more than just a technical support agent – you’ll be a trusted advisor, a problem solver, and a champion for our customers.

Responsibilities:

You will be engaging with clients to understand their current device management challenges, their IT infrastructure, their security requirements, and their long-term goals.This involves asking insightful questions and actively listening to their responses.Handle incoming technical quires, via calls, emails, and chat messages from the Customers,experiencing technical issues. This might involve recommending specific configurations,integrations, or workflows that will best serve the client.

• Diagnose and troubleshoot technical issues related to our product. You’ll work closely with other teams, engineering, product management, and including sales teams to ensure seamless customer experience.
• You'll need a strong understanding of Hexnode's features, its architecture, and its integration capabilities. You should be able to answer technical questions confidently and address any concerns the client may have and provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.
• Escalate complex technical issues to the appropriate internal teams for resolution.
• Stay up to date with the latest features and updates of our unified endpoint management product. You'll need to stay updated on the competitive landscape, understanding the trends, changes in cybersecurity industry, and be the evangelists of UEM products, get an in-depth knowledge on UEM product lines.
• Provide product training to clients and internal teams as needed. Document and track support issues to maintain a comprehensive knowledge base.
• Communicate effectively with customers, keeping them informed of the status of their tech requests. You are often the first point of contact for potential customers, and your professionalism and expertise can significantly influence their perception of Hexnode.
• Ensure a high level of customer satisfaction through professional and courteous communication. You're on the front lines, interacting directly with potential clients. This gives you valuable insights into market trends, customer needs, and areas where Hexnode can improve. You should actively collect this feedback and share it with the product development team.

Requirements

• Excellent communication skills: You can clearly and concisely explain technical concepts to both technical and non-technical audiences and · effective communication with interpersonal skills.
• Strong problem-solving abilities: Proven experience in technical support or a similar customer-facing role and the ability to identify the root cause of issues and implement effective solutions.
• Technical aptitude: Excellent troubleshooting and problem-solving skills. Should be comfortable working with technology and eager to learn new systems. Prior experience in a IT management, , Asset management, and Cybersecurity or relevant environment and a strong understanding of UEM and related technologies is a plus.
• Strong organizational skills: You can manage multiple tasks and prioritize effectively in a fast-paced environment. Your approach challenges with enthusiasm and a can-do spirit and the ability to work independently and collaboratively in a fast-paced environment.
• A team player mentality: You thrive in a collaborative environment and are willing to go the extra mile to support your colleagues.• Bachelor’s degree in a relevant technical field or equivalent work experience. (BE in
• Computer Science & Engineering, Electrical & Electronics Engineering, Electronics Engineering etc….).

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

The Technical Writer is responsible for creating clear, precise, and engaging content while optimizing it for SEO to drive website traffic. This role involves collaborating with subject matter experts, engineers, developers, and the product marketing team to develop high-quality knowledge base articles. Key responsibilities include proofreading for accuracy, ensuring content meets industry standards, and producing documentation tailored to the target audience.

Responsibilities:

• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Works closely with subject matter experts, engineers, developers, and product marketing team to develop new approaches for creating more precise and engaging knowledge base articles for the company.
• Proofreading content for errors and inconsistencies.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

Requirements:

• 4-8 Years years of technical writing experience.
• Bachelor’s degree (or equivalent) in literature, communications, or relevant technical field
• Prior experience in a SaaS-based company is preferred.
• Excellent writing and communication skills.
• Shift: General Shift (9 AM to 6 PM)

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

 Job Overview: 

We are seeking a highly skilled and experienced Network Administrator (SME )with strong expertise in network infrastructure and IT operations. The ideal candidate will have in-depth hands-on experience with Cisco, Ruckus, Meraki, and Fortinet firewalls, along with a solid understanding of switching, routing, network management, compliance, and disaster recovery planning. This role demands a proactive professional capable of maintaining a secure, scalable, and reliable IT environment. 

Responsibilities: 

• Manage and support LAN/WAN infrastructure including Cisco, Meraki, Ruckus, and Fortinet-based networks. 

• Configure and maintain switches, routers, access points, and firewall policies. 

• Monitor network performance, troubleshoot latency, packet loss, or downtime issues. 

• Ensure compliance with IT security and regulatory frameworks (ISO, NIST, etc.). 

• Manage and maintain Windows/Linux servers, virtualization platforms (VMware/Hyper-V), and enterprise storage systems. 

• Maintain disaster recovery and backup strategies; regularly test DR procedures. 

• Assist in IT audits, patch management, and hardening infrastructure against cyber threats. 

• Implement and manage network monitoring tools (e.g., SolarWinds, PRTG, or similar). 

• Work collaboratively with IT teams to support application deployment, remote access, and secure connectivity. 

• Participate in IT infrastructure projects: upgrades, migrations, and new rollouts. 

• Maintain technical documentation, asset inventory, and configuration baselines. 

 Requirements: 

• 5–8 years of experience in system and network administration. 

• Strong expertise in:  

• Cisco switching/routing (CCNA/CCNP preferred) 

• Ruckus wireless controller and AP management 

• Meraki dashboard operations and configuration 

• Fortinet firewall setup, policy configuration, VPN, and security features 

• Proficient in:  

• Layer 2/3 networking, VLANs, STP, OSPF, BGP 

• DNS, DHCP, NAT, VPN (IPSec/SSL) 

• System patching, performance tuning, and event log monitoring 

• Experience with ITIL/ITSM processes is a plus. 

• Familiarity with compliance frameworks: ISO 27001, GDPR, HIPAA, etc. 

• Scripting and automation knowledge (PowerShell, Bash, or Python) is advantageous. 

• Excellent analytical and troubleshooting skills. 

• Strong documentation and communication skills. 

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

The Lead Windows Developer is responsible for designing and developing advanced applications for the Windows platform while ensuring high performance, quality, and responsiveness. This role involves collaborating with cross-functional teams to define and implement new features, integrating external data sources and APIs, and conducting unit testing for reliability. Staying updated with emerging technologies and continuously improving development efficiency are key aspects of the role.

Responsibilities: 

•  Design and develop advanced applications for the Windows platform, ensuring performance, quality, and responsiveness of applications.
•  Collaborate with cross-functional teams to define, design, and ship new features.
•  Work with external data sources and APIs.
•  Unit-test code for robustness, including edge cases, usability, and general reliability.
•  Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
•  Stay up-to-date with emerging technologies and trends in mobile development.

Requirements: 

•  Bachelor’s degree in Computer Science, Engineering, or a related field.
•  5+ years of professional experience in Windows development.
•  Proficient in C#.
•  Experience with RESTful APIs and JSON to connect Windows applications to back-end services.
•  Solid understanding of the full mobile development life cycle.
•  Strong problem-solving skills and attention to detail.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As a Technical Support Engineer (2+ Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.

Responsibilities:

• Handle incoming support calls, emails, and chat messages from clients experiencing technical issues.

• Diagnose and troubleshoot technical issues related to our product.

• Provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.

• Escalate complex technical issues to the appropriate internal teams for resolution.

• Collaborate with cross-functional teams to ensure timely and effective problem resolution.

• Document and track support issues to maintain a comprehensive knowledge base.

• Stay up to date with the latest features and updates of our unified endpoint management product.

• Provide product training to clients and internal teams as needed.

• Communicate effectively with clients, keeping them informed of the status of their support requests.

• Ensure a high level of customer satisfaction through professional and courteous communication.

Requirements

• Bachelor’s degree in a relevant technical field or equivalent work experience.

• Proven experience in technical support or a similar customer-facing role.

• Excellent troubleshooting and problem-solving skills.

• Effective communication and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Prior experience in a SaaS environment and a strong understanding of UEM and related technologies is a plus.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

As an Solution Engineer, you will be a key player in shaping the success of our product by collaborating with the sales and product development teams. You will be responsible for understanding customer needs, presenting product demonstrations, and showcasing the value of our product.

Responsibilities:

• Engage with potential clients to understand their business requirements and challenges.
• Conduct a thorough needs analysis to align our product with customer needs.
• Conduct compelling and informative product demonstrations to showcase the features and benefits of our solution.
• Customize demonstrations to address specific customer requirements and pain points.
• Develop a deep understanding of the technical aspects of our product and its integration with diverse IT environments.
• Collaborate with the product development team to stay informed about the latest features and updates.
• Work closely with the sales team to provide technical expertise during the sales process.
• Collaborate with the marketing team to develop and enhance sales collateral and presentations.
• Build and maintain strong relationships with key stakeholders, including IT decision-makers.
• Address customer inquiries and concerns during the presales process.
• Stay informed about industry trends, competitor products, and market demands.
• Provide feedback to the product development team based on customer interactions.

Requirements:

• Bachelor’s degree in a relevant technical field or equivalent work experience.
• Minimum 3+ years of professional Pre-sales experience required specifically in technical sales or a similar customer-facing role within the SaaS industry, with a strong focus on complex structured products.
• Proven experience in presales, technical sales, or a similar customer-facing role within the SaaS industry.
• Strong technical acumen and the ability to understand and articulate complex technical concepts.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior experience in the MDM/UEM (Unified Endpoint Management) domain is a plus.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are looking for a Documentation Specialist to join our team and lead the long-term storage strategy and organization of our organization’s documents for easy access for our various departments and teams.

Responsibilities:

• Review current documentation in light of Business Processes, current Industry Standards, and best practice.

• Highlight gaps and determine the next steps/timings to document all Business Processes.

• Assist in the revision and/or creation of documentation, ensuring all Business Processes are documented in the same format/structure, presented in an easily digestible format and readily available to all users.

• Refactor a large repository of legacy documentation into new formats.

• Synthesize and consolidate documentation from multiple sources, including 3rd party vendors and legacy sources.

• Interview Subject Matter Experts to determine current and ideal process steps.

• Assist with Business Process evaluation and design.

• Support new processes/changes with ‘as is’ and ‘to be documentation.

• Curate a new internal documentation repository.

Core Competencies:

• Process documentation writing and maintenance. Understanding of IT and process Industry Standards such as ITIL.

• Proven experience writing technical and process documents.

• Must be strong with process and procedures, and requirements gathering.

• Able to write user-friendly content that meets the needs of the target audience

Minimum Qualifications:

• A bachelor’s degree from an accredited school.

• Advanced level skills with MS Office applications (Word, Excel, SharePoint) and Worktext Markup.

• Must have 4 to 8 years of experience in documentation creation and curation.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are seeking a talented and creative Graphic Designer with 1-3 years of experience to join our dynamic team. The ideal candidate will have a strong eye for design, a passion for creating visually stunning graphics, and a keen understanding of industry trends.

Responsibilities:

• Conceptualization: Develop innovative design concepts that align with brand guidelines and project objectives.
• Design Execution: Create a wide range of design materials, including: Branding elements, Digital graphics (web banners, social media graphics, email templates), Print materials (brochures, flyers, posters, business cards), Infographics and data Sheets
• Software Proficiency: Demonstrate expertise in industry-standard design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools.
• Collaboration: Work closely with marketing, sales, and other teams to ensure designs meet project requirements and brand standards.
• Attention to Detail: Maintain a keen eye for detail, ensuring pixel-perfect designs and adherence to brand guidelines.
• Adaptability: Stay up-to-date with industry trends and emerging technologies, adapting to evolving design methodologies and tools.

Requirements:

• Bachelor's degree in Graphic Design, Visual Communications, or a related field.
• 1-3 years of professional graphic design experience.
• Strong portfolio showcasing a diverse range of design projects.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Role Overview

Hexnode is looking for a Technical Product Manager who thrives at the intersection of OS-level capabilities and scalable software architecture. You won't just be managing a "roadmap"—you will be the architect of the technical logic that powers our UEM and Security modules. Your mission is to translate complex OS protocols (Apple MDM, Android Management API, Windows CSPs) into seamless, high-performance product workflows.

Key Responsibilities

• Technical Workflow Architecture: Design the underlying logic and state machines for complex features like zero-touch enrollment, remote tunneling, and automated patch sequencing. You are responsible for the "if-this-then-that" logic, not the button colors.
• OS Framework Research: Conduct deep-root analysis of OS updates (macOS, Windows, Android, iOS, Linux, visionOS). You must be able to read developer documentation and determine how new system APIs can be leveraged to solve enterprise problems.
• Technical Spec Ownership: Write highly detailed functional specifications. Your documents should define API contracts, data schemas, error-handling logic, and end-user use cases (the “whys”) so clearly that Engineering has zero ambiguity during implementation.
• Feasibility & Scoping: Serve as the "Technical Truth." Work with Engineering to evaluate the trade-offs between different implementation paths, ensuring the solution is scalable and performant.
• System Integrity: Identify edge cases in cross-platform workflows. You need to anticipate how a policy change on a Windows 10 device might behave differently than on Windows 11 and build the logic to handle it.
• Competitive Technical Analysis: Move beyond "feature checklists." Evaluate competitors based on their technical implementation, API coverage, and agent architecture to ensure Hexnode’s technical superiority.

Requirements

• Experience: 4-6 years in Product Management within the B2B SaaS, Cybersecurity, or Systems Management space.
• Technical Literacy: You must be comfortable reading API documentation (REST, SOAP), understanding JSON/XML structures, and grasping how agents/daemons interact with an OS.
• Logical Rigor: Proven ability to map out complex, multi-step technical workflows. You should be able to explain the lifecycle of a packet or a command from the server to the endpoint.
• Problem Solving: A "First Principles" thinker. You don’t just want to know what a feature does; you want to know how the OS executes it.
• Communication: The ability to translate "Engineering-speak" into clear functional requirements for stakeholders, and vice versa.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience in a technical role).

What this role is NOT:

• It is NOT a UI/UX role: While we value clarity, your focus is the logic behind the dashboard, not the pixels on it.
• It is NOT a "People Manager" or Scrum Master role: You won't just be moving JIRA tickets or "coordinating." You are expected to contribute deep technical value to the product's core logic.
• It is NOT high-level strategy only: We need a "builder" mindset. You will spend more time in technical docs than in slide decks.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As a Customer Success Manager at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success.

Responsibilities:

• Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. Develop and deliver training materials and sessions to enhance user proficiency.

• Build and maintain strong, long-lasting customer relationships. Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products.

• Monitor customer engagement and product usage. Proactively identify opportunities for increasing adoption and utilization of our products.

• Act as the point of escalation for complex issues. Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions.

• Gather customer feedback and insights to drive product improvements and inform the development roadmap. Advocate for customer needs and contribute to the creation of customer-centric solutions.

• Develop and execute customer success plans tailored to each customer’s needs and goals. Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement.

• Support the renewal process by ensuring continued customer satisfaction. Identify opportunities for upselling or cross-selling additional products or services based on customer needs.

Requirements:

• Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry.

• Willing to work in US shift 

• Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. Excellent problem-solving abilities and a proactive, customer-centric approach.

• Familiarity with IT security products and concepts is a plus. Ability to quickly learn and understand complex technical products and solutions.

• Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. Basic technical understanding of software and security solutions is advantageous.

• Bachelor’s degree in Business, Technology, or a related field. Relevant certifications or continued education in customer success or IT security is a plus

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

About the Role

As a Process Associate in the Sales Operations team. You will manage the end-to-end lifecycle of sales transactions, ensuring that our international sales teams (US/UK) have the operational support needed to close deals efficiently while maintaining perfect data integrity and financial compliance.

Responsibilities

• Order-to-Cash Management: Process customer contracts, sales orders, and invoices according to established global sales operations procedures.
• CRM Integrity: Maintain accurate and up-to-date customer and deal information within the CRM (Salesforce/HubSpot), ensuring a "single source of truth" for the sales pipeline.
• Discrepancy Resolution: Proactively research and resolve billing or contract discrepancies between the sales team and the customer.
• Sales Support: Respond to inquiries from the global sales team regarding deal status, payment verification, and billing issues with professional urgency.
• Sales Reconciliation: Reconcile monthly sales reports and accounts receivable data to ensure all closed-won deals are correctly billed and collected.
• Compliance & Policy: Ensure all sales activities adhere to company collection policies and revenue recognition standards.
• Reporting: Assist in the preparation of month-end sales performance reports and closing procedures.

Qualifications

• Experience: 4–5 years of professional experience in Sales Operations, Accounts Receivable, or a Quote-to-Cash function.
• Offshore Expertise: Proven track record supporting US, UK, or other international sales territories, including an understanding of offshore billing and time-zone coordination.
• Technical Proficiency: * Strong understanding of the sales lifecycle and basic accounting principles.
  • Proficient in Microsoft Office Suite (Advanced Excel is mandatory for data tracking).
  • Experience with CRM platforms and an understanding of MDM solutions (a significant plus).
• Soft Skills: High attention to detail, excellent problem-solving skills, and the ability to prioritize tasks in a high-pressure, target-driven environment.
• Communication: Superior interpersonal skills to effectively bridge the gap between Sales, Finance, and the end customer.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job duties:

Event Planning and Execution (40% of time)

• Plan, organize, and execute regional events, such as trade shows, conferences, webinars, and seminars, to generate leads and increase brand awareness.
• Collaborate with internal teams, including product marketing, design, and sales, to develop event materials, presentations, and demos.
• Manage relationships with external vendors, venues, and partners to ensure successful event execution.

Regional Marketing Strategy (30% of time)

• Develop and implement regional marketing strategies, in alignment with the overall company marketing objectives.
• Work closely with the sales team to understand regional goals and tailor marketing activities to support their objectives.
• Monitor and analyze the effectiveness of regional marketing campaigns and adjust strategies as needed to maximize impact.

Sales Enablement and Collaboration (20% of time)

• Develop and deliver sales enablement materials, such as presentations, case studies, and product sheets, to help the sales team effectively communicate the value of Hexnode's platform.
• Collaborate with the sales team to identify key customer segments and create targeted marketing campaigns.
• Provide ongoing support to the sales team, sharing market insights and assisting with customer engagement as needed.

Professional Development (10% of time)

• Continuously enhance marketing skills and industry knowledge through self-study, webinars, and workshops.
• Build relationships with other field marketing professionals in the industry to exchange best practices and insights.

Requirements:

• Bachelor's Degree in Marketing, Communications, or a related field or, Engineering with relevant experience.
• Minimum of 5+ years of professional experience in field marketing, event planning, or a related role, with a strong emphasis on event management.
• Excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences.
• Experience working with cross-functional teams, including sales, marketing, and product management.
• Knowledge of endpoint security solutions and the broader IT security landscape is a plus.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

 Responsibilities:

As a Content Writer, you will be tasked with writing creative content that reflect

Hexnode’s brand values and messaging.

• Develop high-quality content that showcases the features and applications of our company's products. 

• Write content that can be published across multiple channels (ad copies, website content, chatbot pop-ups, emails and other requirements). 

• Create copies that align with our brand voice and personality. 

• Proofread and edit content to ensure error-free and consistent quality. 

• Proactively conduct research on market trends, competitors and industry standards to inform copywriting decisions. 

• Identify gaps in existing content and develop strategies to bridge them. 

• Collaborate and brainstorm with multiple teams to ideate new copies and keep up with company and product updates. 

• Should be passionate about their work and should take ownership of the material they provide. 

Requirements

• 2-4 years experience in a B2B SaaS company, (preferred)

• Ability to balance levity without compromising Hexnode’s core message

• Honour deadlines and accommodate sudden requirements from multiple teams

• Be self-sufficient and provide copies that don’t require a lot of iterations

• Ability to do research if the task requires it.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As a Customer Success Lead at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success.

Responsibilities:

• Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. Develop and deliver training materials and sessions to enhance user proficiency.

• Build and maintain strong, long-lasting customer relationships. Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products.

• Monitor customer engagement and product usage. Proactively identify opportunities for increasing adoption and utilization of our products.

• Act as the point of escalation for complex issues. Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions.

• Gather customer feedback and insights to drive product improvements and inform the development roadmap. Advocate for customer needs and contribute to the creation of customer-centric solutions.

• Develop and execute customer success plans tailored to each customer’s needs and goals. Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement.

• Support the renewal process by ensuring continued customer satisfaction. Identify opportunities for upselling or cross-selling additional products or services based on customer needs.

Requirements:

• Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry.

• Willing to work in US shift 

• Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. Excellent problem-solving abilities and a proactive, customer-centric approach.

• Familiarity with IT security products and concepts is a plus. Ability to quickly learn and understand complex technical products and solutions.

• Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. Basic technical understanding of software and security solutions is advantageous.

• Bachelor’s degree in Business, Technology, or a related field. Relevant certifications or continued education in customer success or IT security is a plus

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are looking for a UI/UX Design Lead with experience leading and managing a team of designers and a strong track record of creating user-friendly and engaging designs. The ideal candidate will have 5 - 8 years of experience in UI/UX design, and a proven ability to translate user needs into effective designs. They should also have strong leadership and communication skills and be able to work cross-functionally with other teams.

Responsibilities:

• Leading and managing a team of UI/UX designers.
• Conducting user research and usability testing.
• Creating wireframes, prototypes, and user interfaces.
• Collaborating with other teams to ensure that designs meet the needs of the business.
• Staying up-to-date on the latest trends in UI/UX design.
• Should have strong knowledge in all Adobe tools and Figma.

Requirements:

• Bachelor's degree in Design, Visual Communications, or a related field.
• Over 5 - 8 years of professional experience in UI/UX design, including team leadership.
• Strong portfolio showcasing a diverse range of design projects.
• Clear understanding of visual hierarchy and information design concepts.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading.

Responsibilities:

· Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy.

· Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues.

· Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs.

· Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements.

· Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap.

· Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders.

Requirements:

· 10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment.

· Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem.

· Advanced Technical Exposure: Direct experience with IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred.

· Exceptional people skills with the ability to navigate high-pressure situations and communicate complex technical concepts to non-technical stakeholders.

· An initiative-taking problem-solver with a proven ability to manage complex workflows and team dynamics in a fast-paced, high-growth global setting.

· Bachelor’s degree in computer science, Information Technology, or a relevant technical field.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview 

We are searching for detail-oriented, analytical Accounts Receivable Professional to assist the department as it receives, processes, and collects on products sold or services rendered. The Accounts Receivable Professional will work closely with internal departments to ensure that accounts are properly billed and that payments are collected on time. You will also review account information, correct discrepancies, and speak to clients to establish better payment terms.

To succeed as an Accounts Receivable Professional, you should be a skilled and thorough researcher with excellent communication and record keeping skills. You should be detail-oriented, organized, and self-motivated with strong math and computer skills.

Responsibilities :

• Processing, verifying, and posting receipts for products sold or services rendered.
• Researching and resolving account discrepancies.
• Processing and recording transactions
• Maintaining records regarding payments and account statuses.
• Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date.
• Working with the collections department to review accounts and client payment and credit history to develop new or better repayment terms.
• Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts.

Requirements :

• Bachelor’s degree in Accounting, Finance, or related field.
• 03-05 years of work experience in similar field.
• Experience in International Voice Processing.
• Combination of education and experience may be accepted.
• Strong math, typing, and computer skill (MS Excel, MS Word), especially with bookkeeping software.
• Excellent communication, research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• Attention to detail.
• Ability to build relationships with clients and internal departments.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking an experienced and dynamic Communication Trainer to join our team "Coaching our Sales and Support engineers to bridge cultural gaps and deliver a seamless 'North American' or 'British' customer experience.". The ideal candidate will have a strong background in voice coaching and a proven history of delivering high-quality training programs.

Note: This is a full-time, onsite role. Candidates must be available for afternoon shifts (2pm to 11pm or 3pm to 12 midnight) and occasional night shifts to support our global operations.

Responsibilities

• Conduct voice coaching sessions for employees servicing US and/or UK audiences.
• Facilitate instructor-led training programs.
• Design, plan, and implement effective training curriculums.
• Organize and execute training workshops and classes.
• Provide constructive criticism and coaching to participants.
• Assess individual performance and develop improvement plans.
• Maintain relationships with internal stakeholders to understand their training needs.

Required Skills & Qualifications

• 4–7 years of experience in voice coaching, specifically for employees servicing US and/or UK audiences.
• Deep expertise in training on American Accent and accent neutralization to ensure clear, effective communication with international clients.
• Proven experience in facilitating high-impact, instructor-led training (ILT) programs.
• Demonstrated ability to design and implement comprehensive training curriculums tailored to voice and accent requirements.
• Skilled in providing constructive feedback and personalized coaching to improve participant performance.
• Proficiency in assessing individual performance, identifying phonetic gaps, and creating targeted improvement plans.
• Strong organizational skills with a track record of planning and executing large-scale training workshops.
• Experience in building and maintaining strong internal stakeholder relationships to align training with business goals.
• Excellent communication, presentation, and public speaking skills.

Desired Skills

• Adaptability and flexibility in training approach
• Creativity in developing engaging training materials.
• Attention to detail and strong analytical skills.
• Time management and ability to manage multiple projects.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking an analytical and strategic Senior Customer Success Specialist to drive value realization, adoption, and growth for our North American enterprise clients. In this role, you will serve as the primary strategic advisor to our most critical "Tier 1" accounts. You will own the full success lifecycle—from onboarding to renewal and expansion—ensuring our clients achieve long-term success through the Hexnode UEM ecosystem.

As a Senior Customer Success Specialist at Hexnode, you will be the bridge between our cutting-edge UEM technology and our clients' mission-critical outcomes. If you thrive on technical complexity, consult with confidence at the C-suite level, and are driven by data-backed growth, we want you on our team!

Note: This role requires full flexibility to work shifts aligned with U.S. business hours (EST/PST).

Responsibilities

• Serve as the primary point of contact for a portfolio of 200–250 enterprise accounts, ensuring their business outcomes are met through the Hexnode ecosystem.
• Proactively identify business goals and align them with platform capabilities.
• Drive deep product adoption through data-driven success planning, regular business reviews (QBRs), and tailored optimization strategies.
• Own the renewal pipeline for your portfolio, taking full responsibility for hitting specific churn and expansion targets in close partnership with Sales.
• Monitor and manage critical health metrics, including Net Retention Rate (NRR), NPS, and Churn Rate, providing actionable insights.
• Act as the primary internal advocate for your clients, collaborating with Product and Engineering to influence the product roadmap based on North American market trends.
• Navigate and maintain strong relationships with operational and C-suite stakeholders, providing expert guidance through complex technical issues and escalations.
• Contribute to the creation of case studies, testimonials, and customer reference programs to build community and trust.

Required Skills & Qualifications

• 6 plus years in Customer Success, Account Management, or a similar customer-facing technical role with enterprise SaaS products.
• Deep knowledge of Unified Endpoint Management (UEM) platforms.
• Proven ability to translate complex data insights into actionable retention and growth strategies.
• Proven track record of successfully managing high-growth enterprise accounts in the US, EMEA, or APAC markets.
• Comfortable with data analysis, dashboards, and customer health metrics.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Exceptional communication and relationship-building skills with the poise to navigate both operational and C-suite levels effectively.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Mitsogo & Hexnode

Mitsogo is a global organization committed to attracting top talent and fostering a sense of belonging. We recognize the rapid evolution of technology and society and prioritize equipping our employees with diverse opportunities and skills.

Hexnode, the Enterprise software division of Mitsogo Inc., simplifies the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations across diverse sectors, revolutionizing the enterprise software and cybersecurity landscape.

Role Overview

We are seeking a seasoned and strategic Salesforce Lead/Architect to spearhead the design, development, and governance of our internal Salesforce Sales Cloud platform. As a product-based company, your primary focus will be on leveraging the Salesforce platform to optimize internal sales processes, drive efficiency, and scale our Go-to-Market (GTM) capabilities. This role requires a blend of deep technical architecture expertise, hands-on leadership, and strong business acumen.

Key Responsibilities

Architecture & Design Leadership

• Lead the end-to-end technical and solution architecture for our internal Salesforce platform, with a strong emphasis on Sales Cloud.

• Define and align the Salesforce roadmap with the product company's strategic goals and growth plans.

• Design scalable, high-performance, and secure solutions utilizing standard features, custom development, and external integrations.

• Oversee data modeling, data migration, and data governance strategies to ensure internal data integrity and quality.

Technical Execution & Governance

• Establish and enforce Salesforce best practices, coding standards, governance models, and release management/DevOps processes (e.g., CI/CD, Copado/Gearset).

• Act as the technical escalation point for complex design and development challenges.

• Manage and architect integrations between Salesforce Sales Cloud and other critical enterprise systems (ERP, Marketing Automation, proprietary systems).

• Conduct design and code reviews to ensure solutions are maintainable and performant.

Team & Stakeholder Management

• Collaborate closely with internal stakeholders (Sales leadership, Operations, IT) to gather requirements, prioritize initiatives, and manage expectations.

• Serve as a trusted technical advisor to business leaders.

• Mentor and provide technical guidance to a team of Salesforce developers, administrators, and business analysts.

Required Skills and Experience

• 8+ years of progressive experience in the Salesforce ecosystem, with at least 3+ years in an Architect or Lead capacity.

• Deep, proven expertise in Salesforce Sales Cloud functionality, configuration, and custom development.

• Strong hands-on experience with Apex, Lightning Web Components (LWC), Visualforce, and Flows/Process Automation.

• Expertise in Salesforce integration patterns (REST/SOAP APIs, Platform Events).

• Thorough understanding of the Salesforce security model, sharing, and visibility mechanisms.

• Experience with Agile methodologies and managing the full Salesforce development lifecycle.

• Excellent communication, presentation, and leadership skills.

Preferred Qualifications/Certifications

• Salesforce Certified Application Architect and/or Salesforce Certified System Architect (or demonstrable progress toward the Technical Architect certification).

• Salesforce Certified Sales Cloud Consultant.

• Experience working for a Product-Based Company and managing an internal Salesforce instance.

• Familiarity with other Salesforce Clouds (Service, CPQ, Experience Cloud) is a plus.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are seeking a dynamic and results-driven Channel Partnership Executive to lead and grow strategic relationships with key partners in the U.S. market. This role is responsible for driving revenue through partner collaboration, joint marketing initiatives, and ensuring partner success. The ideal candidate is a proactive communicator with a strong background in channel sales, alliance management, and a deep understanding of the B2B SaaS landscape.

Responsibilities :

• Develop deep product and domain expertise, including market positioning, competitive landscape, and product-market fit.

• Establish and maintain strong relationships with partner teams, prospects, and customers across the U.S.

• Own and achieve assigned sales targets by working closely with partner sales teams.
• Collaborate with internal teams (Presales, Customer Success, Marketing, Support) to ensure seamless partner and customer support.

• Understand U.S. market dynamics, including buyer behaviour, economic trends, and technology adoption.

• Support partners in deal progression, including objection handling, resource enablement, and closure assistance.

• Drive market-specific lead generation initiatives in collaboration with marketing and reseller teams to supplement inbound efforts.

• Serve as the single point of contact for all technical and operational partner needs.
• Provide timely follow-up and support for partner-related customer queries.

Requirements and Qualifications:

• Minimum 3 years of experience working with U.S.-based partners or clients.
• 4–7 years of experience in channel partnership development or alliance management.

• Proven success in B2B SaaS or enterprise software environments.
• Strong communication, relationship-building, and negotiation skills.
• Ability to work independently and manage multiple partner relationships across time zones.

• Willingness to work night shifts aligned with U.S. business hours (6PM – 3 AM)
• Bachelor’s degree in Business, Marketing, or a related field.

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Roles And Responsibilities

Content Creation and Strategy (40% of time)

• Develop, write, and edit high-quality content, including blog posts, whitepapers, case studies, email campaigns, and social media posts to engage the target audience and drive brand awareness.
• Collaborate with internal teams, including product marketing, design, and sales, to develop content materials, presentations, and messaging.
• Ensure all content aligns with brand voice and tone, maintaining consistency across all platforms and materials.

Brand Messaging and Positioning (30% of time)

• Develop and implement brand messaging strategies, in alignment with the overall company marketing objectives.
• Work closely with the sales team to understand product positioning and tailor messaging to support their objectives.
• Monitor and analyze the effectiveness of content campaigns and adjust strategies as needed to maximize impact.

Sales Enablement and Collaboration (20% of time)

• Develop and deliver sales enablement materials, such as presentations, case studies, and product sheets, to help the sales team effectively communicate the value of Hexnode's platform.
• Collaborate with the sales team to identify key customer segments and create targeted messaging campaigns.
• Provide ongoing support to the sales team, sharing market insights and assisting with customer engagement as needed.

Professional Development (10% of time)

• Continuously enhance copywriting skills and industry knowledge through self-study, webinars, and workshops.
• Build relationships with other copywriting professionals in the industry to exchange best practices and insights.

Requirements:

• • Bachelor's Degree in Marketing, Communications, English, or a related field.
  • Minimum of 3+ years of professional experience in copywriting, content creation, or a related role, with a strong emphasis on brand messaging.
  • Excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences.
  • Experience working with cross-functional teams, including sales, marketing, and product management.
  • Knowledge of endpoint security solutions and the broader IT security landscape is a plus.

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to

attract top talent is a testament to our commitment to fostering a sense of belonging for everyone.

We recognize the rapid evolution of technology and society that impacts our industry, and we

prioritize equipping our employees with diverse opportunities and empowering them with a wide

range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the

way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse

sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is

revolutionizing the enterprise software and cybersecurity landscape.

Job Summary

We are looking for a highly skilled and motivated Presales Implementation Engineer

with experience in the Cybersecurity domain. The ideal candidate will have hands-on experience with

Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch

Management solutions. As a Presales Implementation Engineer, you will play a pivotal role in

working with customers to understand their requirements, assisting in the presales process, and

ensuring smooth implementation of security solutions.

Key Responsibilities:

• Collaborate with sales and technical teams to understand customer requirements and

translate them into technical solutions.

• Conduct product demonstrations, proof-of-concept (POC) deployments, and solution

presentations for customers.

• Design and implement security solutions, including MDM, RMM, and Patch

Management tools, based on customer needs and business goals.

• Provide technical guidance and advice to clients during the presales cycle.

• Assist in creating and customizing proposals, responses to RFPs, and technical

documentation.

• Work closely with customers and internal teams to ensure successful deployments,

configurations, and implementations of cybersecurity products.

• Troubleshoot and resolve technical issues during presales and post-sales phases.

• Stay updated with the latest trends and advancements in the cybersecurity domain,

particularly related to MDM, RMM, and Patch Management.

• Support clients in managing and securing devices, networks, and endpoints.

• Maintain high levels of customer satisfaction by ensuring timely and efficient

implementation of solutions.

Required Skills & Qualifications:

• 2 -5 years of experience in the cybersecurity domain, with a focus on MDM (Mobile

Device Management), RMM (Remote Monitoring and Management), or Patch

Management tools.

• Strong understanding of security frameworks and protocols for device management,

remote monitoring, and patching.

• Experience with deploying, configuring, and supporting MDM solutions such as

AirWatch, MobileIron, or Microsoft Intune.

• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or

NinjaRMM.• Hands-on experience in presales activities, including customer engagements,

presentations, and demos.

• Strong communication skills with the ability to articulate complex technical concepts to

non-technical audiences.

• Ability to manage customer expectations, solve problems quickly, and work under

pressure.

• Basic understanding of network security, endpoint protection, and IT infrastructure.

• Bachelor’s degree in Computer Science, Information Technology, or related field

(preferred).

Desired Skills:

• Certifications such as CompTIA Security+, Certified Information Systems Security

Professional (CISSP), or any other relevant cybersecurity certifications.

• Experience in network security and endpoint management.

• Knowledge of cloud security concepts and technologies.