Presales Implementation Engineer
About Hexnode
Hexnode, the enterprise software division of Mitsogo Inc., was founded with a singular vision: to revolutionize and simplify the complexities of modern work. With a robust presence in over 100 countries, Hexnode UEM (Unified Endpoint Management) empowers organizations across myriad sectors to achieve operational excellence. By seamlessly integrating disparate tools into a cohesive ecosystem, Hexnode is not merely participating in but actively spearheading the transformation of the enterprise software and cybersecurity landscapes.
Job Summary
We are seeking a highly adept and driven Presales Implementation Engineer with a profound understanding of the Cybersecurity domain. The ideal candidate will possess extensive hands-on expertise with Unified Endpoint Management (UEM), Mobile Device Management (MDM), Remote Monitoring and Management (RMM) platforms, or advanced Patch Management solutions. In this pivotal role, you will serve as a critical bridge between our cutting-edge security offerings and our valued clientele, meticulously deciphering their unique requirements, strategically contributing to the presales lifecycle, and ensuring the seamless deployment and optimal functionality of our comprehensive security solutions.
Key Responsibilities
Required Skills & Qualifications
Desired Skills
|
Job Role |
Presales Implementation Engineer |
|
Experience |
3+ Years |
|
Location |
Bangalore |
|
Mode Of work |
Office (5 Days) |
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Shit Time |
IST 9AM-6PM |
Ready to apply?
Apply to Mitsogo IncWe are seeking a high-energy, strategic Product Support Manager to lead our global, multi-tier support organization (L1, L2, and L3). As the bridge between our customers and our technical teams, you will be responsible for the health of our support ecosystem, the growth of our engineers, and the seamless resolution of complex MDM/UEM challenges.
The ideal candidate blends deep domain expertise with a "customer-first" leadership philosophy.
Team Leadership: Manage and mentor a distributed global team across L1, L2, and L3 tiers, fostering a culture of technical excellence and empathy.
Operational Rigor: Define, monitor, and optimize key performance indicators (KPIs) and Service Level Agreements (SLAs) to ensure world-class support delivery.
Cross-Functional Collaboration: Partner closely with Product, Engineering, and QA teams to advocate for customers and expedite the resolution of complex bugs or feature gaps.
Process Engineering: Develop and refine support workflows, internal knowledge bases, and onboarding programs to drive operational efficiency.
Escalation Management: Act as the primary point of contact for high-priority customer escalations, ensuring professional and timely communication through to resolution.
Talent Development: Lead the hiring, onboarding, and continuous professional development of support engineers.
Management: 8+ years leading technical teams in a multi-tier (L1–L3) environment.
Domain Expertise: Deep technical knowledge of MDM/UEM solutions (e.g., Microsoft Intune, VMware Workspace ONE, Jamf, MobileIron, or IBM MaaS360).
Technical Stack: Proficiency with industry-standard support tools such as Zendesk, Freshdesk, Jira, or Salesforce Service Cloud.
Problem Solving: A proven track record of troubleshooting complex enterprise software issues in high-pressure environments.
Communication: Exceptional stakeholder management skills with the ability to translate technical jargon into actionable business insights.
Certifications: Official certifications in MDM/UEM platforms or ITIL Service Management.
Industry Experience: Previous experience in a fast-paced SaaS or Enterprise Software environment.
Global Exposure: Experience managing teams across multiple time zones.
Ready to apply?
Apply to Mitsogo IncAbout Mitsogo | Hexnode
Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.
Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
Job Overview:
As a Technical Support Engineer (2+ Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.
Responsibilities:
Handle incoming support calls, emails, and chat messages from clients experiencing technical issues.
Diagnose and troubleshoot technical issues related to our product.
Provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.
Escalate complex technical issues to the appropriate internal teams for resolution.
Collaborate with cross-functional teams to ensure timely and effective problem resolution.
Document and track support issues to maintain a comprehensive knowledge base.
Stay up to date with the latest features and updates of our unified endpoint management product.
Provide product training to clients and internal teams as needed.
Communicate effectively with clients, keeping them informed of the status of their support requests.
Ensure a high level of customer satisfaction through professional and courteous communication.
Requirements
Bachelor’s degree in a relevant technical field or equivalent work experience.
Proven experience in technical support or a similar customer-facing role.
Excellent troubleshooting and problem-solving skills.
Effective communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Prior experience in a SaaS environment and a strong understanding of UEM and related technologies is a plus.
Ready to apply?
Apply to Mitsogo IncAbout Mitsogo | Hexnode:
Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.
Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
Job Overview:
We are seeking a highly experienced Jira Administrator to manage and optimize our Jira Cloud environment end-to-end. The ideal candidate will play a critical role in supporting our Engineering and Project Management teams, ensuring Jira is aligned to our operational workflows and strategic objectives. This position will also focus on post-migration enhancements and ongoing configuration improvements.
Responsibilities:
Requirements:
Ready to apply?
Apply to Mitsogo Inc