About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

 Job Overview: 

We are seeking a highly skilled and experienced Network Administrator (SME )with strong expertise in network infrastructure and IT operations. The ideal candidate will have in-depth hands-on experience with Cisco, Ruckus, Meraki, and Fortinet firewalls, along with a solid understanding of switching, routing, network management, compliance, and disaster recovery planning. This role demands a proactive professional capable of maintaining a secure, scalable, and reliable IT environment. 

Responsibilities: 

• Manage and support LAN/WAN infrastructure including Cisco, Meraki, Ruckus, and Fortinet-based networks. 

• Configure and maintain switches, routers, access points, and firewall policies. 

• Monitor network performance, troubleshoot latency, packet loss, or downtime issues. 

• Ensure compliance with IT security and regulatory frameworks (ISO, NIST, etc.). 

• Manage and maintain Windows/Linux servers, virtualization platforms (VMware/Hyper-V), and enterprise storage systems. 

• Maintain disaster recovery and backup strategies; regularly test DR procedures. 

• Assist in IT audits, patch management, and hardening infrastructure against cyber threats. 

• Implement and manage network monitoring tools (e.g., SolarWinds, PRTG, or similar). 

• Work collaboratively with IT teams to support application deployment, remote access, and secure connectivity. 

• Participate in IT infrastructure projects: upgrades, migrations, and new rollouts. 

• Maintain technical documentation, asset inventory, and configuration baselines. 

 Requirements: 

• 5–8 years of experience in system and network administration. 

• Strong expertise in:  

• Cisco switching/routing (CCNA/CCNP preferred) 

• Ruckus wireless controller and AP management 

• Meraki dashboard operations and configuration 

• Fortinet firewall setup, policy configuration, VPN, and security features 

• Proficient in:  

• Layer 2/3 networking, VLANs, STP, OSPF, BGP 

• DNS, DHCP, NAT, VPN (IPSec/SSL) 

• System patching, performance tuning, and event log monitoring 

• Experience with ITIL/ITSM processes is a plus. 

• Familiarity with compliance frameworks: ISO 27001, GDPR, HIPAA, etc. 

• Scripting and automation knowledge (PowerShell, Bash, or Python) is advantageous. 

• Excellent analytical and troubleshooting skills. 

• Strong documentation and communication skills. 

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading.

Responsibilities:

· Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy.

· Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues.

· Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs.

· Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements.

· Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap.

· Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders.

Requirements:

· 10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment.

· Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem.

· Advanced Technical Exposure: Direct experience with IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred.

· Exceptional people skills with the ability to navigate high-pressure situations and communicate complex technical concepts to non-technical stakeholders.

· An initiative-taking problem-solver with a proven ability to manage complex workflows and team dynamics in a fast-paced, high-growth global setting.

· Bachelor’s degree in computer science, Information Technology, or a relevant technical field.

Talent Acquisition Specialist 

Location: Alpharetta, GA (Hybrid)

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS.

The Americas is our most strategically critical region. As we enter a phase of hyper-expansion, we are looking for a high-impact Talent Acquisition Specialist to serve as the architect of our growth, finding the people who will define Hexnode’s future.

Why Hexnode?

Hexnode is a rare combination of global scale, product excellence, and startup-level velocity. We operate in a mission-critical category—unified endpoint management—supporting organizations that rely on secure, reliable device management every minute of every day.

Role

As a Talent Acquisition Specialist, you will be the face of Hexnode for candidates across Go-To-Market roles. You are not just a "screener"—you are a consultant to our leadership team, a storyteller for our brand, and a closer who understands how to win talent in a competitive B2B SaaS market.

Responsibilities

• Collaborate with hiring managers to translate business goals into headcount reality, defining "what great looks like" for every role.
• Manage the end-to-end journey from creative sourcing and initial outreach to complex offer negotiations and closing.
• Go beyond the "Apply" button. Use advanced Boolean, LinkedIn Recruiter, and creative networking to engage high-performing passive talent.
• Deliver a world-class candidate experience that mirrors the excellence of our product—transparent, efficient, and professional.
• Drive employer branding initiatives to position Hexnode as the employer of choice in the North American tech hub and beyond.
• Leverage ATS data and market insights to optimize pipelines and provide regular updates to regional stakeholders.

Who You Are

• You have extensive experience in full-cycle recruiting, with at least 2+ years specifically focused on the B2B SaaS ecosystem.
• You have a proven record of hiring "revenue-generating" roles (AEs, SDRs, Channel Managers) and technical talent (Solutions Engineers) across the Americas.
• You possess an innate ability to pitch a value proposition and build long-term relationships with candidates.
• High proficiency with modern ATS platforms (Greenhouse, Lever, or Workable) and advanced LinkedIn sourcing.
• You thrive in fast-paced, global environments where priorities can shift, and you take pride in your ability to adapt.

Why Join Us?

• The chance to lead hiring for the most critical growth region of a global tech leader.
• A collaborative, high-energy culture that values innovation over bureaucracy.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

 Job Overview:

We are seeking a highly experienced Jira Administrator to manage and optimize our Jira Cloud environment end-to-end. The ideal candidate will play a critical role in supporting our Engineering and Project Management teams, ensuring Jira is aligned to our operational workflows and strategic objectives. This position will also focus on post-migration enhancements and ongoing configuration improvements.

Responsibilities:

• Serve as the primary Jira Administrator handling full lifecycle administration and support.
• Perform Jira Cloud configuration and customization including:
• Workflows, schemes, custom fields, permissions
• Issue types, automation rules, notification schemes
• Boards, dashboards, filters, project templates
• Work closely with Engineering, Product, and Project Management teams to understand requirements and translate them into effective Jira solutions.
• Manage Jira post-migration enhancements and troubleshooting as needed.
• Integrate Jira with other tools such as Confluence and marketplace apps.
• Maintain user roles, access control, governance, and best practices.
• Perform data analysis, reporting, and Jira cleanup activities to optimize performance.
• Ensure adherence to compliance, security controls, and established process standards.
• Provide Jira training, guidance, and documentation for internal stakeholders.

Requirements:

• Minimum 5+ years hands-on experience as Jira Administrator.
• Strong expertise with Jira Cloud (configuration, customization, automation).
• Experience supporting Agile/DevOps teams (Scrum, Kanban frameworks).
• Knowledge of Jira post-migration support and troubleshooting.
• Understanding of integrations with Confluence, Bitbucket, or similar tools.
• Strong analytical, communication, and stakeholder management skills.
• Ability to independently manage priorities and deliver results in a fast-paced environment.