Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Strategy & Analytics Internal Systems and SDC team aspires to supercharge the Internal Systems and SDC organization with analytics and insights. The Internal Systems and SDC org creates the engineering infrastructure and runs the internal operations that enables Stripe to succeed. We deliver data-driven insights that inform business decisions, drive measurable operational improvements, and guide strategy. We are not just data analysts, we are a mix of strategic business partners, deeply strategic and/or technical operational executors. We ensure timely, reliable, high-quality data for not just Internal Systems and SDC, but for stakeholders across Stripe.

What you’ll do

In this role, you’ll be the go-to expert for your business area. You’ll partner directly with our Head of SDC and be his go-to for all things data, insights, and strategy. You’ll be hands-on and responsible for delivering critical insights, ensuring data driven decision making is at the core of what we do. You’ll partner with leadership to drive business strategy, planning, goal-setting and performance tracking. You may also scope and lead mission critical projects and execute on strategic initiatives.

Responsibilities

• Metrics & Insights: Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities.
• Communicate with executives: Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision making. Own executive-facing weekly, monthly or quarterly reporting. 
• Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Ops, Finance, Data Science, Product/Engineering, and more
• Drive operational excellence: Design, optimize and drive operational reviews and rhythm of the business. Guide the planning and goal-setting process for your business area, as well as progress checks throughout the year. Bring and consistently apply a ROI lens to all operational decisions, so we can make better-informed trade-offs
• Support planning: support with forecasting/planning processes for your business area, including near/medium/long-term planning, to enable leadership to make strategic decisions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of prior experience in analytical and strategic roles in management consulting, Operations, Support, Risk  or Financial Services
• Outstanding analytical ability, expert in SQL and understanding of data relationships
• Outstanding communication, presentation skills & stakeholder management skills
• Experience working in or with Financial Services, Accounting, GTM/Sales, Operations
• Expertise working cross-functionally and with globally distributed teams to drive business and operational goals using data
• Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy

Preferred qualifications

• Experience working in fast-paced environments (e.g. high-growth internet or software company, management consulting)
• Structured problem solving skills, combined with strong business acumen.
• Experience with Tableau

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”  Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

Responsibilities

• Develop a foundational understanding of our products, services, and features to assist customers effectively
• Respond promptly and professionally to customer inquiries via emails, providing accurate information and resources
• Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided
• Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools
• Participate in team meetings, training sessions, and continuous learning initiatives to enhance skills and knowledge
• Engage in comprehensive training programs, seeking feedback and actively working on improving performance and developing professional skills

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have excellent English communication skills, both written and verbally
• You excel in analytical thinking, open ended research, and problem solving
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You are a current student or have recently graduated in 2025/2026

This is a 6 month Apprenticeship Intern Program, starting in July 2026 and run in accordance with the Apprentices Act 1961.