Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Canonical is globally expanding its Embedded Devices Software Solution Sales team, hiring managers, directors, and account managers to broaden reach in mission-critical industries. The successful candidates will focus on our Ubuntu product portfolio, which is already widely used in connected devices and industrial PCs. Our newer offering, Ubuntu Core for IoT, provides state-of-the-art security and resilience for high-end appliances and equipment, serving global brands in consumer, industrial electronics, automotive, and robotics. We are continually enhancing this portfolio with features like real-time Linux capability and pursuing various certifications, representing Linux reinvented for optimal reliability, security, developer productivity, and footprint. We seek technically skilled professionals familiar with embedded Linux and RTOS.

This is a high-energy role focused on prospecting sales and strategic account development, demanding ambition and focus. You will be responsible for carrying an annual bookings quota and must be comfortable positioning and selling a range of open source, services, and software solutions. Leveraging Ubuntu's market adoption, the work requires actively building trusted and profitable commercial relationships, developing the potential of your territory beyond managing inbound interest. This involves prospecting new business, maintaining existing relationships, and working with colleagues on account strategy. Candidates must be effective in selling complex technical solutions, including enterprise software, cloud, virtualization, and container technologies, to senior levels of the enterprise and departments focused on embedded software and IoT devices. Professional practice, clear account planning, continuous pipeline reporting, and the ability to travel regionally for client engagement and internationally for company events twice a year are expected.

Location: We are growing our sales reach with remote roles in all regions - EMEA, APAC, and Americas; and office based roles in Taipei, Taiwan.

The role entails

• Building and executing a territory sales plan to prioritize leading security-focused brands and manufacturers
• Working with marketing to promote our brand and increase market awareness in prioritized accounts
• Developing pipeline through outreach, prospecting, local marketing, and industry events
• Closing contracts to meet and exceed quarterly and annual bookings targets and achieve strategic objectives
• Managing customer relationships and interactions through all stages of the sales cycle
• Working with Field Engineers to understand customer requirements and ensure customer satisfaction
• Maintaining accurate data and forecasts within Salesforce
• Establishing productive professional relationships with key influencers and decision-makers
• Coordinating with colleagues, including support, delivery, and management

What we are looking for in you

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• Field sales experience in embedded Linux, embedded software, or enterprise software
• Track record of achievement of sales targets and large account wins
• Professional written and spoken English with excellent presentation skills
• Experience with Linux (Debian or Ubuntu preferred)
• Excellent interpersonal skills, curiosity, flexibility, and accountability
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year, for company events up to two weeks long
• Willingness to travel up to 50% for customer meetings and industry events
• Detail oriented with effective follow-up

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Qohash is building the zero copy data security control layer, enterprises need to adopt AI safely.

Our platform, Qostodian, helps large organizations discover, classify, govern, and remediate sensitive unstructured data across their most critical data sources without moving or copying the data. This zero copy architecture reduces exposure, preserves data sovereignty, and allows enterprises to secure data directly where it lives.

This matters because AI adoption is increasing the risk, complexity, and urgency of enterprise data security. Before organizations can safely deploy AI agents, copilots, retrieval systems, or automated workflows, they need to know where sensitive data lives, who and what can access it, and how to enforce controls at scale.

Company culture is at our core

Our 5 core values are more than just words; they are a way of life for us. We know that companies with a strong culture and a higher purpose perform better in the long run.

Do our values speak to you?

• Pursuit of excellence - Data security companies that aren't constantly improving every aspect of what they mean by 'excellent' shouldn't exist.
• Resilience - Security is a marathon without a finish line. Our customers and employees must have the support they need.
• Mission focus - We are here to protect the world's most sensitive data and create a safer digital future for all.
• Accountability - Trust is earned through actions, not blame or wishful thinking. Fulfill promises and take responsibility for mistakes.
• Embracing conflict - To reach consensus and problem-solve quickly, it's important to communicate honestly and courageously.

Who you are

You are a Senior Product Marketing Manager who translates complex data security technology into sharp, buyer-relevant positioning. You have spent 5+ years in B2B tech, data security or cybersecurity product marketing and know how enterprise security buyers, such as CISOs, CIOs, CDO, evaluate vendors and make decisions. You think in narratives, operate with urgency, and hold yourself accountable to pipeline impact, not just content output.

You are equally at home building a competitive battle card and coaching an AE through a tough objection. You partner closely with Sales and Demand Gen, and you understand that great product marketing shows up in win rates, not just slide decks.

What you will do

Positioning and messaging

• Develop and articulate a refreshed positioning and core messaging framework.
• Build vertical narratives for FSI, Public Sector, Telecom, Healthcare, and High-tech/Manufacturing, each with proof points and reference customers
• Own and maintain a single source of truth for current product positioning, updated frequently following any roadmap or scope change
• Own outbound customer communication via monthly product updates emails, webinars, podcasts etc.
• Work with product management on release positioning  and outbound communication. 

Competitive intelligence

• Develop and maintain battle cards for the top competitors in the data security, DLP, and DSPM space, with adoption tracked across 100% of competitive deals
• Keep competitive materials current as the market and Qohash’s product evolve

Sales enablement

• Ship a full launch kit for every major product release: updated positioning, value props, demo script, FAQ, objection handling, battle card delta, and AE talk track
• Deliver event-specific messaging kits and executive briefing assets.
• Build AE-facing account briefs for top named accounts covering buyer maps, tech stack signals, and known pain
• Run quarterly enablement sessions on positioning, objection handling, and the competitive landscape

Content and thought leadership

• Build a structured field intelligence interview program with founders, sales, and Customer success teams to capture objections, winning positioning, competitive moves, and translate into a core messaging framework
• Produce anchor assets targeting ICP pain points: AI governance for unstructured data, DLP modernization, and audit/compliance for regulated industries
• Develop named enterprise case studies featuring the operating metrics that enterprise buyers care about
• Create, maintain, and update a library of collaterals and AI skills, embedding automation wherever possible to ensure consistency, speed, and rigor in how the company communicates

What your resume shows

Must Haves

• Full professional bilingualism in English and French, written and spoken 
• A strong alignment with our core values and high-velocity company experience
• 7+ years of experience in product marketing in cybersecurity or data security, with B2B enterprise SaaS go-to-market experience. Familiarity with AI-driven products is a strong asset. 
• Proven ability to develop messaging that resonates with technical and executive buyers
• Experience building and maintaining competitive intelligence programs, including battle cards
• Experience collaborating cross-functionally with Sales, Demand Gen, and Product
• Demonstrated success in creating sales enablement materials

Nice to Haves

• Experience in the DSPM, DLP, or broader data security space
• Familiarity with ABM motions and account-level personalization
• Experience in leveraging AI tools to enhance productivity and streamline workflows 
• Experience working with or alongside a Demand Gen function to drive pipeline
• Experience working in a startup environment
• Preference for candidates resident in Quebec or Ontario

What's in it for you?

• Competitive salary range.
• Enjoy up to six weeks of paid time off annually, because we value your work-life balance.
• Comprehensive health benefits, including:
• Life insurance
• Short- and long-term disability
• Paramedical and telemedicine services
• Health Spending Account (HSA)

Qohash is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. A working proficiency in English is required for this position based on the company's operational requirements. Only those candidates selected for interview will be contacted.

What's the Opportunity

AssetWatch is defining the future of proactive maintenance. We are inspired by the global manufacturers we serve and are passionate about treating their assets as our own, continuously monitoring performance with a platform designed to optimize equipment uptime. 

As Mid-Market Sales Manager you will be responsible for driving the Mid-Market Sales function at AssetWatch primarily through new logo acquisition. This role reports to the Vice President of Sales. 

What You'll Do

• The Sales Manager will assume responsibility for leading a team of Mid-Market Solution Architects (sellers) to exceed the assigned sales goals and revenue targets. 

• Work closely with the Account Executives to achieve corporate level agreements within their target logo accounts. 

• Leverage your direct sales management experience as a Sales leader within early stage SaaS organizations with a preference into the Manufacturing and/or Industrial verticals. 

• Develop sales materials, messaging, personas, and sales motions. 

• Recruit and lead a team – actively coach reps by regularly supporting sales calls. 

• Continue to develop an existing manufacturing industry rolodex and maintain strong relationships with customers at the corporate level. 

• Work closely with Customer Success, Condition Monitoring, Business Development and Marketing teams. 

• Passionately lead, drive, and deliver the AssetWatch vision and mission. 

• Stay ahead of industry trends, competitive activity, and client opportunities; Attend trade shows, industry events, internal meetings, and conferences. 

Qualifications

• Bachelor's degree or equivalent experience. 

• 5+ years of experience successfully selling SaaS applications specifically within manufacturing or industrial companies. 

• 3+ years of experience successfully leading sales teams selling SaaS technology specifically within manufacturing or industrial companies. 

• Highly data driven who leverages the various sales solutions to optimize performance and gather insights to create a scalable and efficient team structure. 

• Proven track record of achieving and exceeding sales targets and driving revenue growth. 

• Extensive existing manufacturing industry rolodex and strong relationships with corporate-level decision-makers. 

• Experience developing GTM strategies, frameworks, and playbooks, as well as sales materials, messaging, personas, and industry standard sales motions. 

• Strong hunting and multi-threading relationship management skills. 

• Experience with pilot sites and proof of concept phases for new products or services. 

• Excellent communication, interpersonal, and presentation skills. 

• Demonstrated corporate account sales leadership experience and track record of success. 

• Experience devising and implementing sales strategy and contributing to enablement programs. 

What We Offer

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. 

• Competitive compensation package including stock options 

• Flexible work schedule 

• Comprehensive benefits including retirement plan match 

• Opportunity to make a real impact every day 

• Work with a dynamic and growing team 

• Unlimited PTO 

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. 

Qohash is building the zero copy data security control layer, enterprises need to adopt AI safely.

Our platform, Qostodian, helps large organizations discover, classify, govern, and remediate sensitive unstructured data across their most critical data sources without moving or copying the data. This zero copy architecture reduces exposure, preserves data sovereignty, and allows enterprises to secure data directly where it lives.

This matters because AI adoption is increasing the risk, complexity, and urgency of enterprise data security. Before organizations can safely deploy AI agents, copilots, retrieval systems, or automated workflows, they need to know where sensitive data lives, who and what can access it, and how to enforce controls at scale.

Company culture is at our core

Our 5 core values are more than just words; they are a way of life for us. We know that companies with a strong culture and a higher purpose perform better in the long run.

Do our values speak to you?

• Pursuit of excellence - Data security companies that aren't constantly improving every aspect of what they mean by 'excellent' shouldn't exist.

• Resilience - Security is a marathon without a finish line. Our customers and employees must have the support they need.

• Mission focus - We are here to protect the world's most sensitive data and create a safer digital future for all.

• Accountability - Trust is earned through actions, not blame or wishful thinking. Fulfill promises and take responsibility for mistakes.

• Embracing conflict - To reach consensus and problem-solve quickly, it's important to communicate honestly and courageously.

Who you are

You are a metrics-obsessed demand generation leader who has built pipeline engines from the ground up at B2B SaaS companies for large Enterprise buyers. You understand the intricacies of generating demand with executive buyers at large regulated organizations. You think in full-funnel terms, from brand and awareness down to MQL, SQL, pipeline, and revenue, and you hold yourself accountable to the numbers that matter. 

You have an AI-first working mindset and you default to AI tools to move faster, make better decisions, and raise the bar on everything you produce.

You combine strategic instinct with hands-on execution, and you thrive when given a blank canvas and a growth mandate. You’re as comfortable setting ABM strategy as you are optimizing a paid LinkedIn campaign or auditing SEO coverage. You’ve worked closely with Sales and you know how to earn that partnership.

What you will do

• Build and maintain a named-account event engine that produces an ICP-qualified pipeline in collaboration with the Marketing Manager.
• Design and execute a demand engine beyond events, including an ABM strategy that targets and converts priority accounts across the full buying committee.
• Own demand capture on Qohash’s owned channels: website conversion optimization, SEO strategy, and visibility in AI-powered search experiences.
• Build and manage a multi-channel paid acquisition strategy across LinkedIn and other relevant platforms, using AI-powered tools to improve targeting, personalization, spend efficiency, and optimize pipeline quality and CAC.
• Operate as a metrics-first function from day one: build and maintain a live performance dashboard tracking MQLs, SQLs, opportunities, pipeline, win rate, CAC, and pipeline-to-spend ratio. 
• Leverage AI tools to automate reporting, surface insights, and continuously optimize campaign performance.
• Partner tightly with Sales to align on ICP, pipeline coverage targets, and feedback loops that continuously sharpen targeting and messaging across multiple regions (North America, Europe, and MENA).
• Provide clear, data-backed visibility into marketing’s contribution to revenue.
  
  

What your resume shows

Must Haves

• 8+ years of demand generation experience in a B2B SaaS environment, with a track record of directly building pipeline
• Proven experience building ABM programs and multi-channel paid acquisition strategies using AI systems, including LinkedIn Ads, targeting enterprise or mid-market accounts
• Fluency in marketing analytics: pipeline attribution, CAC, MQL/SQL/opportunity conversion, pipeline-to-spend
• Hands-on experience with HubSpot or a comparable CRM/MAP platform
• Experience owning website and SEO as demand capture channels, including AI search visibility considerations
• A strong alignment with our core values and high-velocity company experience
• Bachelor's or Master's degree in Marketing, Communications, or equivalent professional experience

Nice to Haves

• Experience in cybersecurity or adjacent enterprise security markets
• Experience in leveraging AI tools to enhance productivity and streamline workflows 
• Experience working in a startup environment
• Experience marketing to security, IT, or data governance personas
• Full professional bilingualism in English and French, written and spoken 
• Preference for candidates resident in Quebec or Ontario

What's in it for you?

• Competitive salary range.
• Enjoy up to six weeks of paid time off annually, because we value your work-life balance.
• Comprehensive health benefits, including:
• Life insurance
• Short- and long-term disability
• Paramedical and telemedicine services
• Health Spending Account (HSA)

Qohash is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. A working proficiency in English is required for this position based on the company's operational requirements. Only those candidates selected for interview will be contacted.

​​At Qohash, we’re building a foundational pillar of Canada’s digital sovereignty. As AI adoption accelerates and data becomes a strategic national asset, we believe security must scale differently, without moving or copying data.

We look for bold, mission-driven individuals who are energized by meaningful impact, not incremental change. You thrive in high-stakes, fast-moving environments where policy, technology, and global expansion converge. You take ownership, embrace constructive conflict, and act with accountability even when the path isn’t fully defined.

We value people who combine technical depth with strategic clarity, leaders who pursue excellence relentlessly, demonstrate resilience under pressure, and collaborate across disciplines to protect the world’s most sensitive data.

If you’re motivated by helping build a sovereign, globally respected technology champion, read on

Company culture is at our core

Our 5 core values are more than just words; they are a way of life for us. We know that companies with a strong culture and a higher purpose perform better in the long run.

Do our values speak to you?

• Pursuit of excellence — Data security companies that aren't constantly improving every aspect of what they mean by 'excellent' shouldn't exist.
• Resilience — Security is a marathon without a finish line. Our customers and employees must have the support they need.
• Mission focus — We are here to protect the world's most sensitive data and create a safer digital future for all.
• Accountability — Trust is earned through actions, not blame or wishful thinking. Fulfill promises and take responsibility for mistakes.
• Embracing conflict — To reach consensus and problem-solve quickly, it's important to communicate honestly and courageously.

Who you are

You are a marketing professional who has moved past the basics and is ready to take real ownership. You have worked in environments where you had to figure things out, deliver under pressure, and contribute beyond your job description. You bring ideas, flag problems early, and take accountability for outcomes, not just deliverables.

You are bilingual in English and French, written and spoken, and comfortable representing the Qohash brand in high-visibility contexts with clients, partners, and prospects. You thrive on-site at conferences and tradeshows: not just a strong planner, but someone who is energized by fast-paced, high-stakes environments.

You are genuinely curious about AI and actively experiment with new tools, not as a trend to follow, but as a way to work smarter, standardize processes, and raise the bar for everything the marketing team produces.

What you will do

Events

• Own end-to-end event coordination, budget tracking, logistics, booth design, material sourcing, and travel bookings
• Develop event briefs, coordinate stakeholder preparation, and execute pre-event content across channels in both English and French
• Be present on-site at events and own post-event operations, CRM attribution, follow-up coordination, and ROI reporting

Demand Generation & Campaigns

• Execute campaign assets as briefed by the Marketing Manager; email copy, ad creatives, social content, and landing page copy
• Monitor campaigns in HubSpot, LinkedIn Campaign Manager, Google Ads, and other active platforms; track and report on CPL, MQL, and conversion metrics
• Support email, LinkedIn, and ABM campaign execution; assist with A/B testing setup, performance monitoring, and documentation of learnings

Content & Social

• Own the social media calendar, coordinating all bilingual content, scheduling, and performance reporting
• Project manage content production: blogs, case studies, thought leadership; coordinating with internal SMEs and ensuring on-schedule publication
• Support product and feature launch campaigns by executing content and asset production based on briefs from the Marketing Manager

Reporting & Operations

• Maintain lead tracking and campaign attribution in HubSpot; ensure data hygiene and accurate reporting across campaigns
• Build and maintain regular performance reports covering events, demand gen, social, and email
• Maintain the master marketing calendar and support general marketing operations, such as merch, swag, client gifts, printing, and shipping logistics

What your resume shows

Must Haves

• 3-5 years of experience in B2B SaaS marketing
• Full professional bilingualism in English and French, written and spoken 
• Experience in leveraging AI tools to enhance productivity and streamline workflows 
• Proven track record managing events end-to-end and representing the brand directly with prospects and partners
• Proven ability to manage multiple marketing workstreams simultaneously with strong attention to detail
• Solid grasp of core B2B marketing metrics: CPL, MQL, conversion rate, event ROI
• A strong alignment with our core values and high-velocity company experience
• Bachelor's or Master's degree in Marketing, Communications, or equivalent professional experience

Nice to Haves

• Experience working in a cybersecurity company, familiarity with technical and security-conscious buyers
• Proficiency with HubSpot, LinkedIn Campaign Manager, Google Ads, or Google Analytics
• Basic design proficiency in Canva for producing or adapting event and campaign assets
• Preference for candidates resident in Quebec or Ontario

What's in it for you?

• Competitive salary range.
• Enjoy up to six weeks of paid time off annually, because we value your work-life balance.
• Comprehensive health benefits, including:
• Life insurance
• Short- and long-term disability
• Paramedical and telemedicine services
• Health Spending Account (HSA)

Qohash is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. A working proficiency in English is required for this position based on the company's operational requirements. Only those candidates selected for interview will be contacted.

The Mission: Eliminate Fear

Health insurance is complicated, expensive, and intimidating. At SimplyInsured, we are on a mission to eliminate that fear. We empower small business owners—the backbone of the economy—by making the enormous task of providing health insurance transparent, accessible, and dead-simple.

Born in Y-Combinator and backed by top-tier investors like Polaris Partners and Bessemer Venture Partners, we are disrupting a convoluted industry through massive partnerships with NetSuite, Toast, and Square.

The Role: The Growth Engine

As our Senior Strategic Partnerships Manager, you will report directly to the CEO and serve as the face of SimplyInsured to our most valuable allies. You aren't just "managing accounts"; you are an architect of revenue. You will be responsible for nurturing our existing ecosystem—including major platforms like Toast and Square—while identifying and unlocking new revenue streams through creative co-marketing and deep-funnel integrations.

This is a high-visibility role for a proactive relationship-builder who thrives on hitting growth targets and building long-term value.

How You’ll Make an Impact

• Drive Revenue & Growth: Own the commercial success of our key partnerships. You’ll develop and execute strategic account plans designed to increase user acquisition and maximize the value of every partnership.
• Be the Primary Envoy: Act as the main point of contact for executive stakeholders at our partner companies, ensuring SimplyInsured is their "top-of-mind" health insurance solution.
• Full Lifecycle Ownership: Manage the journey from initial onboarding and technical integration to post-launch optimization and long-term scaling.
• Strategic Co-Marketing: Partner with marketing teams to design and launch high-impact campaigns (webinars, email journeys, landing pages) that resonate with small business owners.
• Data-Driven Strategy: Track KPIs, conduct quarterly business reviews (QBRs), and synthesize partner feedback into actionable insights for our Product and CEO.
• Spot Opportunities: Identify "white space" within existing accounts to expand our footprint within their ecosystem.

What You’ll Bring

• The Track Record: 5+ years of experience in Strategic Partnerships with a proven history of hitting revenue targets in an early-stage startup or high-growth SaaS environment.
• The "Hustle" Factor: You are a self-starter who doesn't wait for a playbook—you write it.
• The Communicator: Exceptional presentation skills. You can take the "convoluted world of insurance" and make it sound simple and exciting to a partner.
• Analytical Rigor: You are comfortable with data and can use it to tell a story that justifies a new experiment or resource allocation.
• Insurtech/Fintech Knowledge: (Preferred) Experience navigating the complexities of regulated industries.

What We Offer

• Equity Stake: Generous stock option packages—you should benefit from the growth you drive.
• Competitive Pay: Strong base salary plus an annual performance bonus up to 25% of your annual base salary based on partner retention and revenue growth. 
• Comprehensive Benefits: 100% Company-paid Medical, Dental, and Vision for you and your family members.
• Freedom & Trust: "Take what you need" time off and a remote-first culture that values results over "clocking in."
• Direct Impact: A reporting line to the CEO and a culture that values "the obligation to dissent."

Compensation

Starting Base Salary Range: $110,000 - $150,000  ($130-$190,000 OTE) 

A Note on Our Inclusive Culture

SimplyInsured is driven by the diversity of our backgrounds. Statistics in the tech industry show that underrepresented groups—including women and people of color—often hesitate to apply unless they meet 100% of the qualifications.

If you are passionate about our mission and have the "startup grit" we're looking for, please apply. We value unique perspectives and are looking for someone to amplify our team, not just fit into it.

#LI-Remote  #LI-HS1

About us

You've probably heard of Autotrader, but do you know what we're all about?

We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. 

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously. 
 
At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. 

Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you. 

About the role

Our Partnerships community is looking for a Partnerships Manager to join the team, covering the South of England, including Southampton, Bournemouth, Portsmouth, among others, as part of your patch. 

In this role, you’ll be a trusted business partner and the face of Autotrader across the region, supporting our independent customers and identifying new business opportunities.

You'll take accountability for understanding your customers' objectives and advising on how to achieve them in both the short and long term, working closely with stakeholders across your customers' business and Autotrader.

You'll take a consultative approach, using Autotrader data and insights to influence decision-making, drive digital performance, and deliver meaningful commercial outcomes. You'll educate customers on the right digital products to support growth and efficiency, using strong presentation skills and storytelling with data to simplify complex insight and guide clear recommendations.

This will involve collaborating face-to-face with different stakeholders within your customers’ businesses. Your focus will be on customer engagement through regular site visits. You’ll build and maintain strong customer relationships through this consistent engagement. 

Lastly, you’ll collaborate regularly with stakeholders across Autotrader to find the right solutions for your customers, as well as with other Partnerships Managers within your region and our Partnerships community. 

This is a remote-based role with regular travel (minimum 3 days per week) across the South region, and occasionally further afield, to support our retailer partners on-site. Alongside this, we have monthly collaboration time at our Autotrader offices, which will include overnight stays. 

What we're looking for

• Proven experience in B2B account management, consultative business partner OR Customer Success type role or similar 
• Track record of achieving commercial KPIs, including driving revenue growth, product adoption, and retention.  
• Strong commercial acumen - able to spot growth opportunities and mitigate risk through effective questioning and listening
• Confidence communicating with a range of customers and influencing decisions, developing long-term partnerships, and acting as a trusted consultant to truly understand your customers’ needs and challenges. 
• Experience turning data and insight into actionable recommendations
• Confidence in contributing to continuous improvement by sharing best practices and customer feedback internally
• Organised, proactive, and comfortable managing multiple priorities
• Passion for customer success and digital transformation
• Strong collaborator, working closely with the wider team to share insights and drive better outcomes for our customers    
• You’ll need to be adaptable with the ability to pivot in a fast-paced environment  

During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria to determine if we progress your application further.

Benefits

We’re offering a basic salary of £40,000 – £50,000, plus a car allowance* and an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. 

You'll have 28 days' holiday per year, and that's in addition to bank holidays and half-day closures on Christmas and New Year's Eve.

That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. 

We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.  

*Car allowance available, subject to eligibility and company T&Cs.

#LI-Remote #LI-AJ1 

Location: Remote

Salary: 95k to 115k Plus Bonus 

POSITION SUMMARY
The Business Development Manager, Pet is responsible for overseeing business activities for assigned key accounts in this class of trade. The BDM coordinates sales distribution through Strategic Customer Accounts by setting and
determining business objectives, pioneering and cultivating retail venues that align with Nordic Naturals’ business objectives. The candidate is responsible for establishing promotional programs and sales goals and providing
general oversight and management for national and regional accounts, distributors and e-Commerce as specified by Nordic Naturals Sales Management. This role works with Key Pet Customers including Chewy, Pet Distributors,
Pet Independents, Direct Pet Specialty and FDM Pet Retail Stores Nationwide.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable
qualified individuals with disabilities to perform the essential functions. 
Essential Function Statement(s)
● Work with the Director of Sales, FDM & E-tail to create short and long-term sales strategies for Pet accounts in the Channel to promote the Nordic Naturals Pet product line.
● Assist in establishing and delivering annual sales targets and ensuring continued growth and profitability of the brand with accounts. 
● Develop and manage relationships with accounts through in-person meetings and regular communication.
● Support retailers in creating demand at the consumer level through effective collaboration with the corporate marketing team and Brand Manager.
● Guide the Strategic Sales Support team in ensuring that the promotions co-op is set up according to the channel and account plans.
● Responsible for the development of sales presentations utilizing corporate and key account templates whenever required
● Provide data-driven analysis as needed to ensure sales initiatives are correctly executed and perform to expectations.
● Understands how to create monthly forecasts from Gross to Net and tracks trade spend ROI to determine successful strategies and future direction.  
● Assist in creating and overseeing yearly key account promotional budgets necessary for growing and maintaining the business.
● Negotiate contracts and agreements with assigned key accounts as necessary and ensure compliance with all SOPs and company policies.
● Maintain and organize all category review periods for Pet channel accounts and drive business and new item submissions forward accordingly.
● Promote the brand and products by representing the company at trade shows, association meetings, and other key account venues.
● Provided solutions for any challenges throughout the business and made recommendations to the Director of Sales, using data to support decisions wherever possible.

● Provide monthly and quarterly key account updates to the Retail sales and management team and participate in webinars and annual sales meetings as needed.
● Attend department meetings at corporate headquarters as requested.
● Provide product forecasts for all new product launches, new item submissions, and other promotional inventory needs.
● Other duties as assigned

POSITION QUALIFICATIONS
Competency Statement(s)
● Innovative - Ability to look beyond the standard solutions and & think outside the box.
● Analytical Skills - Ability to use thinking and reasoning to adequately solve problems.
● Decision Making - Ability to make critical decisions while following company procedures.
● Detail Oriented - Ability to pay attention to the minute details of a project or task and perform work accurately and thoroughly.
● Communication - Ability to communicate effectively with others using spoken and written word clearly and concisely.
● Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
● Communication, Oral & Written - Ability to communicate effectively with others using spoken and written word clearly and concisely.
● Relationship Building - Ability to effectively build relationships with customers and co-workers.
● Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
● Positive - Ability to view all situations with a positive attitude.
● Enthusiastic - Ability to bring energy to the performance of a task.
● Adaptability - Ability to adapt to change in the workplace.
● Autonomy - Ability to work independently with minimal supervision.

SKILLS & ABILITIES
Computer Skills
Must be proficient in MS Office Suite, most importantly Excel, and have experience working with key account portals
Other Requirements
BA/BS Business Administration or other equivalent degree; 5-7 years of account management experience in the
specialty/natural class of trade, pet supplement experience a plus.

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com.

What this role is about:
As a Senior Technical Account Manager (Sr. TAM) at RapidSOS, you will serve as the lead technical partner for our most complex and high-value enterprise customers. In this senior capacity, you will not only ensure the reliability and performance of critical systems but also act as a strategic consultant, mentoring junior team members and driving the technical evolution of our largest partnerships.

You will operate at the highest level of technical customer operations, telephony, and engineering, serving as a subject matter expert who guides enterprise organizations through ongoing operations with our technical teams.  Additionally for new accounts you’ll have to navigate architectural changes and large-scale platform migrations. If you are a seasoned technical professional who excels in high-stakes environments and possesses a deep-seated drive to improve the technology supporting emergency response, this role offers the opportunity to make a massive impact on global safety.

What you’ll do: 

• Lead the technical strategy for a growing premier portfolio of monitoring company customers, acting as their most senior trusted advisor and executive escalation point.
• Architect and oversee the design of enterprise-grade call flows, including advanced telephony routing, complex failover strategies, and custom integration patterns.
• Proactively audit system performance across the enterprise, identifying systemic risks and driving large-scale improvements to reliability, latency, and call success rates.
• Direct high-severity incident response coordination, conducting deep-dive root cause analysis and ensuring long-term remediation strategies are implemented across the customer base.
• Synthesize complex customer requirements into high-level strategic feedback for product and engineering leadership to help define the long-term platform roadmap.
• Orchestrate complex platform migrations and global feature rollouts, ensuring zero-downtime transitions for mission-critical services.
• Collaborate cross-functionally with leadership in engineering, product, and operations to refine the customer experience and internal support workflows.
• Establish and evangelize best practices regarding redundancy, monitoring, and massive-scale handling for real-world emergency spikes.
• Mentor junior Technical Account Managers, providing guidance on technical troubleshooting and relationship management.
• Analyze macro-level metrics and trends to drive continuous service improvement and business reviews with customer stakeholders

What we’re looking for in our ideal candidate: 

• 8+ years in a Technical Account Manager, Solutions Engineer, or similar senior technical role supporting large-scale enterprise customers. 
• Expert-level experience working with APIs, complex distributed systems, and cloud-based platforms. 
• A proven track record in environments where high uptime, low latency, and extreme reliability are non-negotiable. 
• Mastery in incident management, maintaining total composure under extreme pressure to drive rapid resolution during live emergencies. 
• Exceptional architectural vision, with the ability to map end-to-end workflows across vast networks of vendors and failure points. 
• Superior communication skills, capable of translating deep technical complexities into strategic insights for C-suite stakeholders. 
• High degree of autonomy and ownership, with the ability to prioritize high-impact tasks in a fast-moving, mission-critical environment. 
• Data-driven mindset, leveraging advanced analytics to guide technical decisions and recommendations. 
• Willingness to travel up to 10%

Nice-to-have experience (but not required!):

• Industry Expertise: Prior experience in the Personal Emergency Response Systems (PERS) space or the broader HealthTech/Remote Patient Monitoring industry. 
  Expertise in telephony concepts such as SIP, global call routing, and VoIP concurrency. 
• Extensive experience with Public Safety technology, medical alert systems, or high-volume contact centers. 
• Advanced knowledge of SRE (Site Reliability Engineering) practices, SLOs, and error budget management. 
• Experience managing complex, multi-party integrations in production-grade environments.

What we offer: 

• The chance to work with a passionate team on solving one of the largest challenges globally 
• Competitive salary and benefits and equity participation 
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $150,000 - $180,000. This role will also be eligible to receive equity options. #LI-Remote

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

As a Senior Account Manager, you will take full ownership of our top tier sellers portfolio and play a key role in developing its long-term success. Your core mission is to grow these accounts by identifying new countries, categories, and products where sellers can expand their sales. Beyond driving numbers, you will act as the trusted partner for your sellers, representing refurbed in every interaction, uncovering and leveraging synergies to unlock sustainable, mutual growth. You will develop your expertise in a very exciting industry and shape the circular economy of the future. This role will have high visibility in the company, working closely with Refurbed’s leadership team and offering a an attractive personal growth path.

WHO YOU ARE:

• You hold a university degree, with at least 5 years of experience in Account Management, ideally with marketplace businesses
• You command German and English at professional level and can negotiate in both languages at c-level
• Proven experience in managing and growing accounts, driving performance improvements, and coordinating operational projects with a hands-on mentality and entrepreneurial mindset
• You are passionate about working with people and can effectively communicate, influence, and build trust with stakeholders at different levels
• You bring a tech and AI-first mindset to your approach, coupled with strong critical thinking skills
• You are resilient, learning from setbacks without losing momentum, and bring a structured, analytical approach to problem-solving

WHAT YOU'LL DO:

• Take ownership of a defined seller portfolio, with a focus on growing accounts and unlocking new opportunities across countries, categories, and products
• Build and maintain strong relationships with sellers, acting as their trusted partner while always representing refurbed’s position
• Serve as a problem-solver and advocate for your accounts, collaborating with internal teams to identify solutions and drive innovation
• Ensure a smooth operational setup and ongoing performance by guiding sellers through our marketplace processes and working closely with cross-functional teams
• Analyze performance and identify growth levers, helping sellers to maximize their potential on the platform
• Be part of an international, dynamic, and hands-on team with flat hierarchies and direct engagement with leadership to drive strategic initiatives

We're looking for a Director of Solutions Engineering to lead a global team of 18 solutions professionals in delivering technical expertise that drives enterprise revenue growth. You'll be responsible for scaling a high-performing team consisting of 1 Solutions Engineering Manager, 3 Solutions Architects, and 14 Solutions Engineers across multiple regions. This role requires a strong commercial mindset, the ability to drive performance through clear accountability, and deep experience working with enterprise-level customers.

You'll work closely with Sales, Product, and Customer Success to ensure our solutions engineering function delivers measurable impact on revenue outcomes. This includes developing team capabilities, refining processes, and ensuring technical solutions align with customer needs and business objectives. We're seeking someone who can balance strategic leadership with hands-on involvement in complex deals, build a culture of excellence and accountability, and scale the team to support continued growth in the enterprise segment.

 ESSENTIAL JOB FUNCTIONS

• Lead and develop a global team of 18 solutions professionals, including hiring, coaching, and performance management
• Drive revenue outcomes by ensuring the solutions engineering team effectively supports enterprise sales cycles
• Build and maintain a culture of accountability, performance excellence, and continuous improvement
• Collaborate with Sales (Account Executive Leaders) leadership to align solutions engineering priorities with revenue goals and pipeline growth
• Establish metrics and processes to measure team performance, customer outcomes, and business impact
• Partner with Product and Engineering to communicate customer needs and influence product roadmap
• Oversee complex enterprise engagements, providing strategic guidance and technical leadership when needed
• Develop team capabilities through training, mentorship, and career development planning
• Scale processes and systems to support team growth and operational efficiency
• Represent the solutions engineering function in cross-functional leadership discussions

EDUCATION AND EXPERIENCE

• 10+ years of experience in solutions engineering, pre-sales, or technical consulting roles with progression into leadership
• 5+ years of people management experience, including managing managers and leading distributed teams
• Demonstrated success driving revenue outcomes and supporting enterprise sales cycles
• Track record of building and scaling high-performing technical teams
• Strong commercial acumen and ability to connect technical solutions to business value
• Experience working with enterprise-level customers and navigating complex organizational structures
• Excellent communication skills and ability to influence cross-functional stakeholders
• Proven ability to drive accountability and performance in a results-oriented environment
• Experience establishing metrics, processes, and systems to scale team operations
• Passion for developing talent and building team capabilities over time
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking

U.S. Base Salary Range: $155,000 -$250,000

At Storyblok, we are committed to equitable compensation and pay transparency. We consider many factors when it comes to compensation, such as the scope of the role, job-related skills, experience, and relevant education or training. Our base salary ranges are determined by job and job level and are benchmarked to relevant location and industry data. The range displayed represents the target US base compensation range within which we are hiring for this role. For some roles Storyblok also offers a competitive commission structure.

As a Technical Account Manager (TAM) on the Automattic Special Projects team, your primary responsibility will be to ensure our partners have an excellent experience with WordPress and Automattic products, from initial partner onboarding through the entire support and maintenance lifecycle of a website. Your role involves close collaboration with site owners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic’s teams.

We are currently prioritizing candidates who work during typical business hours in the Pacific time zone (approximately 16:00 to 02:00 UTC).

Your key responsibilities will include:  

• Driving our partners’ adoption of WordPress and other Automattic products and services.
• Working closely with our partners to resolve their incoming requests with high precision.
• Drawing on your technical acumen and verbal and written communication skills to represent Automattic.
• Collaborate with partners to define website functionality in ambiguous contexts, and take ownership of delivery, timelines, and outcomes.
• Diving into WordPress and WooCommerce configurations, setup, and site building.
• Leading high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations.
• Acting as the “voice of the customer” for our product teams, championing areas for opportunity, and surfacing bugs.

Other responsibilities:

• Developing close relationships with our partners in order to understand their business/operational needs and technical challenges, and help them achieve the greatest value from our products—particularly (but not limited to) WordPress, WooCommerce, Jetpack, and MailPoet.
• Troubleshooting technical and editor-facing issues as they arise, resolving the root causes where possible, and liaising with engineers where more in-depth support is needed.
• Translating partner requests into concrete, WordPress-focused requirements.
• Writing up clear, detailed tasks for team members to execute.
• Responding to urgent incidents on our partner sites (such as fatal errors or workflow-blocking bugs) with speed, care, and attention to detail.
• Continuously looking to improve and share processes that increase active project capacity. 
• Communicating confidently with third parties about partner needs, integration requirements, and WordPress best practices.
• Demonstrating ownership of the quality of our partners’ sites by advocating for their needs, verifying solutions we've delivered, and having a high attention to detail.
• Sharing knowledge, tools, and tips to help team members.
• Communicating clearly and effectively to a diverse set of partners with varying levels of technical aptitude.

About you:

• You have an obsessive need to provide “beyond the expected” customer service to the folks you work with.
• Your project management approach will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines.
• An advanced level of WordPress admin expertise, including:
• Ability to understand how plugins and themes interact with the site and with each other.
• Comfort using the Site Editor to modify patterns and page templates.
• A strong background with general web technologies, including: DNS, web accessibility, site performance, technical SEO, and ecommerce.
• Excellent English written and verbal communication skills, with an aptitude for taking technical language and making it understandable.
• Ability to triage requests, escalating needs outside the skillset/scope of the role to other team members.
• Demonstrated ability to manage assigned work independently while adjusting to new and competing priorities.
• Comfortable creating structure in ambiguous situations and pursuing a clear path forward.
• Effective problem solving, conflict resolution, and context-switching.
• Distilling goals and wishlists into concrete next steps.
• Remaining undaunted by managing risks in high-stakes situations.
• An eye for detail, and an innate desire to close out all items on a project checklist.
• A demonstrable understanding of how AI can multiply your productivity.

Bonus points if you have:

• Contributed to an open source project.
• Used Linear as a project or product management tool.
• Read Unreasonable Hospitality.
• Supported or run your own WooCommerce store.

Salary range: $85,000 -$130,000 USD.  Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our  compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI

Sales Development Representative

Location: NYC hybrid or Remote

Compensation: $90k OTE with $65k base

Hiring Manager: Danielle D’Ettorre (SDR Manager)

About Passage Health

Passage Health is a fast-growing start-up, on a mission to improve the quality and accessibility of autism care through dynamic software solutions.  The diagnosis rate for autism has skyrocketed in the last 10 years to 1 in 31 children.  Those children will have to wait up to 1 year to receive therapy as service providers, hampered by antiquated technology, are struggling to meet surging demand. We are building a modern electronic medical record (EMR) that will revolutionize the $460B autism care market. 

About the role

As a Sales Development Representative, you will be an early sales hire and have a critical role in growing an early-stage startup.  You will work alongside our Account Executives and be responsible for expanding our customer base, driving revenue growth, and establishing trusted relationships with our customers. This role will have the opportunity for fast promotion to Account Executive within 6-12 months.

What you will be doing

• Own top-of-funnel outreach by making a high volume of cold calls and sending personalized emails daily to prospective customers
• Research and identify potential customers through internet searches, industry databases, and social media platforms
• Generate new qualified opportunities by proactively reaching out to clinics, providers, and decision-makers
• Represent Passage Health at industry conferences and events, which may include occasional travel
• Collaborate closely with Account Executives to build a strong pipeline and refine outreach strategies
• Log all activities and insights in our CRM to track engagement, optimize performance, and inform forecasting

What you will bring

• ~2 years of prior SDR experience with a proven track record of success, in B2B software.
• Concise, persuasive, and authentic communicator both verbally and in written communication
• Excellent listener and demonstrated ability to problem solve different stakeholders
• Embraces ownership mindset with ability to take initiative in a fast-paced start-up setting
• Strong organizational skills with excellent attention to detail
• Superb judgment and integrity
• Familiarity with CRM software and sales tools
• Personal connection to autism or autism care is a plus

Why this role might be a great fit for you?

• Excited about potential promotion to Account Executive
• Chance to use your skills to help children with autism
• Preference for working in a fast-paced environment with exciting challenges
• Competitive salary
• Uncapped commission
• Healthcare, dental, and vision benefits

Passage Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The AVP, VA Financial Reporting Actuary Manager role is a key role that leads, delivers and directly participates in the key deliverables of the Variable Annuity financial reporting team. The role is responsible for executing all aspects of US statutory / tax and US GAAP reserves and financial reporting for the VA block, as well as Cash Flow Testing, stress testing and EV/Strategic Plan projections. The role includes delivery and communication of results to outside stakeholders and it is generally expected that ownership of key reporting projects within the VA financial reporting team will be split amongst the AVP positions. The AVP, VA Financial Reporting Actuary Manager is also responsible for managing a team, leading and developing a high-performing team while ensuring alignment with organizational strategy through proactive coaching, succession planning, and cross-functional collaboration.

This role will be based inremotely.

What You Will Do:

• Prepare timely and accurate reporting of US GAAP reserves.
• Prepare timely and accurate reporting of US statutory reserves, tax reserves and all required statutory filings.
• Support the CFT process and analysis.
• Prepare timely and accurate reporting of RBC Stress Testing sensitivities, as well as EV and Strategic Plan projections.
• Develop and enhance results analysis and attribution for each reporting basis.
• Execute controls and governance processes.
• Support Finance by providing information and exhibits needed for financial reporting.
• Support other functional areas and management on information requests and initiatives as needed.
• Support the evaluation and potential integration of future acquisitions.
• Own the growth, performance, and future readiness of team members through structured development planning, coaching, and succession management.

What You Will Have:

• An undergraduate degree is required with preference for mathematic, actuarial sciences, and other quantitative fields.
• This individual will be a Fellow of the Society of Actuaries (FSA) or an Associate of the Society of Actuaries (ASA) with 7+ years of experience.
• 7+ years of actuarial experience in the Life and Annuity insurance industry with a minimum of 3 years in variable annuity valuation and financial reporting.
• Experience and proficient knowledge in US Statutory or US GAAP accounting frameworks for variable annuities.
• Proficient knowledge with VA products and familiarity with VA modeling.
• Proven track record of successfully owning financial reporting deliverables and improving process efficiency.
• Demonstrated success working in collaborative teams and in working with cross-functional teams and senior management.
• Demonstrated leadership, with the ability to direct and lead members of the team.

#LI-Remote

The Consumer Affairs Manager is a key leader for the Client Experience Team. In this challenging and dynamic role, you will support Formal Complaint Management Research and Response. The responsibility of this leader will be to lead/manage and direct a team of analysts handling formal complaint review/response to customers and regulators on behalf of Institutional Clients for Fortitude Life and Annuity Solutions (FLAS). This role reports into the AVP - Client Experience.

What You Will Do:

• Lead and develop a team of consumer affairs representatives, including assessing incoming and retained talent, development, coaching and performance management.
• Provides coaching and direction on complaint case resolution and responses.
• Review letter drafts and edits them.
• Develops and/or revises departmental procedures.
• Oversees departmental reporting.
• Management departmental projects and initiatives.
• Lead Continuous Improvement ideation discussions and definition of improvement opportunities.
• Drive exceptional execution and identify improvements.

What You Will Have:

• Undergraduate degree or equivalent experience.
• Minimum of 5 years Life Insurance Operations and compliance experience required.
• Strong organizational and interpersonal skills.
• Strong analytical capabilities and problem-solving skills, with demonstrated experience leading problem-solving initiatives.
• Experience leading small teams of direct reports.
• Excellent research skills and detail oriented.
• Experience facilitating group discussions.
• Effective communication (verbal and written).
• Collaborative, reliable and eager to learn.
• Highly detail oriented with the ability to succeed in a fast-paced environment with shifting deadlines and priorities.
• Exceptional skills in Microsoft Office programs (including Word, Outlook and Excel).
• Life and Annuity Operations Experience, exposure to formal complaint management review/research a plus.
• Knowledge of Life & Annuity products/systems a plus.
• Knowledge of AI Tools and usage.
• Excellent Process Design Capabilities.
• Strong Analytical Skills.
• Ambitious and Career Driven.

Location: SF Bay Area

The Role and The Team: 

We are looking for a collaborative, self-driven sales leader to join our team.  You will be responsible for developing, driving and executing the commercial strategy within the defined US territory and supporting our global expansion. In this sales role you will develop deep customer relationships within academic, Biotech, Pharma and Government accounts,  establish the Seer technology for unbiased proteomics as the market leader, support the build out of Seer’s commercial organization and meet or exceed the commercial targets set for the company. This role will be field and home-office based. 

Responsibilities and goals: 

• Develop a territory and account-based sales plan for the territory 
• Execute the plan for the territory to meet or exceed company goals 
• Deliver presentations on the Seer technology to customers in seminars and smaller meetings 
• Consult customers on the value of Seer technology for deep, unbiased proteomics to ensure the delivery of an exceptional customer experience
• Partner across the company to communicate the needs of customers to drive future product developments and market expansion
• Manage and drive the sales process within a complex sales environment
• Utilize, update and manage the CRM system
• Effectively manage and deliver an accurate forecast for the sales territory
• Drive prospecting and develop new leads in the region to expand the customer base and open up new markets
• Support the expansion of the commercial organization as needed to meet the company goals 

Background and Qualifications: 

• Deep knowledge of biomarker discovery and life science markets 
• 8+ years or equivalent of proven life science capital sales experience and success 
• Highly adaptable and independent professional
• Strong desire to build customer relationships for long term engagement
• Ideal candidate will be based in the region they support 

Education: 

• Life science degree is required 
• MBA or similar business degree desired 

At Seer, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $140,000 and $160,000, and will depend on the candidates education, skills, qualifications, experience, and location. This position is also eligible for bonus, benefits, and participation in Company’s stock option plan.   

#LI-REMOTE

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.   

We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client’s voice and demonstrating the value of our product offerings. The main goals of the team are to foster product adoption and user satisfaction, assist with change management, capture and contextualize product feedback for our engineering and product teams, track issue resolution, explain new feature enhancements, drive renewals/expansions, and mitigate/prioritize any pain points before they become critical issues.   

This is a client-facing role, and you will be working with your clients regularly both in person and virtually. You will be involved in the full spectrum of post-implementation processes and client care. Much of your day to day will be spent learning about our customers’ unique needs and we expect you to absorb information and eventually demonstrate mastery of a client’s workflows and our product offerings. You will be the trusted advisor for the client and the company will lean on you to advocate for the customer's needs to ensure they are getting what they need to be successful.  

What you can expect to work on:  

• Advocate for the client to ensure their needs are being met.  

• Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process.  

• Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team.  

• Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients.  

• Working with our clients to learn and understand their current workflows.  

• Keep diligent records of all client meetings, tasks, and deliverables. 

• Seeking out and nurturing relationships with power-users and influencers within client sites. 

• Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues. 

• Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score. 

• Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment. 

• Collaborating with first responders, which is a uniquely satisfying experience. 

• Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.  

What we expect from you:  

• 5-10 years of account management, customer success, consulting, project management, and/or customer success experience. 

• Four-year university/college degree preferred. 

• Proven experience participating in a complex project from start to finish. 

• Knowing when to problem solve, either independently or by asking smart questions of your teammates. 

• Outstanding written and oral communication skills - you’ll often be writing materials that will go directly to our clients and will need to adjust internal jargon for external. 

• Detail oriented and the ability to document and track tasks. 

• Excitement about working with cross-functional teams in a matrix organization. 

• Ability to multitask and work on multiple projects concurrently. 

• Ability to travel up to 50-80% and comfort working directly from client sites. 

• Willingness to operate outside of assigned projects and pitch in wherever necessary. 

• Interest in working with a public sector client, such as law enforcement (LE), at the local, state, or federal level. 

• Comfortable working remotely. 

• Experience providing (while comfortable also receiving) feedback across levels of leadership and peers. 

• A change champion able to adapt to changing processes and needs while comfortable asking questions and creating dialog. 

What you can expect from us:   

• Mentorship from experienced Customer Experience team members.  

• Constant collaboration with numerous Mark43 teams, including Customer Support, Implementation, Product, Engineering, and Executive leadership.  

• Building mission critical and socially responsible software to enable first responders to better serve their communities.  

• A team that respects and embraces your ideas and expertise.  

• Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain. 

• A workplace dedicated to supporting and bettering public safety and government agencies. 

• An effort to balance autonomy and guidance. 

• The chance to participate in development opportunities, including through services like Udemy, from day one. 

About the role

We're hiring an Account Manager, Natural to own and scale Grüns Natural channel business across Sprouts, Whole Foods Market, Fresh Thyme, and Natural Independents. This role is critical as we deepen existing partnerships, forge new ones, expand distribution, drive innovation placement, and build a scalable, profitable Natural channel revenue engine.

You'll serve as the dedicated business owner for these accounts — leading strategy, execution, performance, and relationships end-to-end. Beyond maintaining the business, this role is responsible for elevating buyer conversations from transactional updates to insight-driven growth strategies, identifying whitespace, and developing retailer-specific playbooks that drive contribution margin and long-term partnership strength.

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL.  This role also requires travel, up to 30% to support key retail partners and business priorities.

In this role, you will:

• Own the Natural channel end-to-end — full accountability for strategy, execution, P&L, and results across Sprouts, WFM, Fresh Thyme, and Natural Independents.
• Lead buyer relationships across all accounts, driving strategic alignment and a consistent monthly business review cadence.
• Deliver flawless launches on-time and in-full — merchandising strategy, promotional plans, marketing alignment, and operational readiness.
• Own promo planning and post-event analysis, optimizing cadence, depth, and mechanics to maximize contribution margin at each retailer.
• Build a continuous pipeline of incremental opportunities: void closures, distribution expansion, secondary placements, always-on displays, and LTOs.
• Develop retailer-specific playbooks across displays, promo, and innovation — managing UNFI/KeHE relationships to optimize cost-to-serve.
• Map and prioritize Natural Independent accounts by revenue potential and strategic fit, building scalable onboarding playbooks to drive incremental distribution.
• Partner cross-functionally with Operations, CPFR, Finance, Marketing, and Analytics on forecasting, OTIF, display compliance, and EDI.

We're looking for someone who:

• Has 5+ years of CPG sales experience, with at least 2 years calling on Sprouts or Whole Foods Market.
• Deeply understands Natural channel economics — UNFI/KeHE dynamics, merchant strategies, distributor vs. direct models, and the cost-to-serve implications of each.
• Has a proven track record of expanding door counts, executing off-shelf programs, and successfully launching new items in complex Natural retail environments.
• Is fluent in margin math, manages trade spend with discipline, and knows how to negotiate slotting, display fees, and promo terms to protect contribution margin.
• Synthesizes SPINS Natural channel data, panel data, and retailer portal data into compelling sell-in stories and opportunity pipelines.
• Has experience working with and through broker partners — understanding how to hold them accountable, when to lean on them, and when to pursue a direct model.
• Is proficient in Excel/Google Sheets and PowerPoint/Slides, with the ability to build models, dashboards, and persuasive presentations.
• Thrives in a startup environment — comfortable with ambiguity, builds process where none exists, and doesn't wait to be told what to do.

Approach to the role:

• Acts like an owner, not an account manager — fully accountable for P&L, relationships, and execution.
• Brings a strategic lens with hands-on follow-through, moving easily between planning and doing.
• A confident negotiator who advocates for what’s right for the business.
• Curious, resourceful, and disciplined — tests fast, learns quickly, and kills low-impact work early.
• Passionate about health and nutrition, motivated by building meaningful brand presence in the right places.
• Embodies a “nothing is below me” mindset — willing to do whatever it takes to win.

To Apply: 

Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you’ll hear plenty more about that if you join us.

Compensation & Benefits:

At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $120,000-$140,000 depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team.

Hours & location

🌎 We hire almost anywhere in the world and we don’t have a location requirement for this role. However, the expected working hours for this position is 9:00am - 5:00pm EST.

Why this job is exciting 

As part of the Technical Success organization, Support Engineering  is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long term customers without the important work this team does! Support Engineering exists to not only resolve technical issues but educate our customers by answering reactive questions, and by importantly identifying improvements we can make to help improve the product. Our customers are developers and we help them throughout their customer journey. 

📅 Within one month you will…

• Learn about our product, our value propositions, our customers, our team, and our practices.
• Learn how Sourcegraph is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs.
• Meet for an initial chat with the teammates you will work with most
• Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).

📅 Within three months you will…

• Work with customers to troubleshoot and solve reported issues
• Contribute to improving our product and handbook documentation

📅 Within six months you will…

• Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for...)
• Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product

About you

You are curious and compassionate. You are a problem solver - you love the moment where you “figure it out”. You enjoy trying new technologies, breaking them and helping fix them. You want to be part of a technical organization while talking with customers.

• Profound curiosity to figure out why something works the way it does / to learn more
• Working experience with Unix/Linux and/or Bash
• Working experience with Kubernetes containerized solutions
• Working experience with code hosts such as GitHub, GitLab and BitBucket
• Strong understanding of databases, especially SQL 
• Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action
• Experience collaborating with cross-functional teams to solve difficult problems for customers
• Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)
• Some experience using Large Language Models (LLMs) and AI tooling,  and how they work
• 2+ years experience in a similar role

Nice to have:

• Foundational knowledge of APIs and/or Git
• Foundational knowledge of cloud computing with AWS, GCP or Azure DevOps
• Experience writing code in Go or another language
• Basic knowledge of or experience with Perforce
• Basic understanding of AI tools and how developers use them

Level

📊 This job is an IC2. You can read more about our job leveling philosophy in our Handbook.

Compensation

💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. You will have the flexibility to work and live anywhere in the world (unless specified otherwise in the job description), and we’ll never take your location or current/past salary information into account when determining your compensation.  As an open and transparent company that values equitable and competitive compensation for everyone, our compensation ranges are visible to every single Sourcegraph Teammate. To determine your salary, we use a number of market and data-driven salary sources and target the high-end of the range, ensuring that we’re always paying above market regardless of where you live in the world.  

💰 The compensation for this role is $84,800 USD base.

📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Interview process

👋 Introduction Stage - we have initial conversations to get to know you better…

• [30 min] Recruiter Screen 
• [45 min] Hiring Manager screen / Resume Deep Dive

🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team…

• [Async 1.5 hr] You complete a technical project and we share the results over email.
• [60 min] Technical knowledge/troubleshooting + collaboration/communication skills with an existing member of our Support Engineering team.  

🎉 Final Interview Stage - we move you to our final round, where you meet cross-functional partners and gain a better understanding of our business and values holistically…

• [30 min] Values interview
• [15 min] Leadership 
• We check references and conduct your background check

Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

An overview of this role

As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements.

This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. You'll report to the Customer Success Engineer Team Manager, and your first-year outcomes will focus on building trusted advisor relationships, enabling successful customer implementations, and creating reusable workshops and technical content that helps customers adopt GitLab at scale.

What you'll do

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
• Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account)
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
• Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use.
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

What you'll bring

• Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance.
• Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
• Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations).
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
• Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model.
• Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds.

About the team

We're a globally distributed customer success engineer (CSE) team supporting customers in GitLab's On-Demand Success Tier. We collaborate asynchronously and stay aligned through clear documentation and shared enablement assets. We continuously improve our content and delivery based on what we learn from customer engagements.

An overview of this role

As the Director of Regional Sales for the Alps region, you’ll own the strategy and execution to grow GitLab’s presence across Switzerland and Austria. You’ll build and lead a high-performing Account Executive team, establish disciplined, data-informed sales processes, and stay close to the field by engaging directly with key accounts. Reporting to the VP of Sales, you’ll work across account management, customer success, marketing, product, engineering, and operations to deliver a consistent, high-quality experience for GitLab customers and expand our footprint. In this role, you’ll help shape GitLab’s go-to-market motion in the Alps region, drive new logo acquisition and expansion, and influence how we bring our open source and DevSecOps story to a broad range of customers while executing against ambitious bookings and ARR growth targets.

What you’ll do

• Lead the growth of GitLab’s business in the Alps region by building the regional sales plan, enforcing pipeline discipline, and driving day-to-day execution to meet quarterly bookings and ARR targets.
• Manage, coach, and develop a team of Account Executives, joining customer meetings and modeling consistent, high-activity, field-focused sales behavior.
• Drive new logo acquisition across a broad base of medium-sized businesses in the Alps region while shaping and executing a long-term strategy for larger, more complex accounts.
• Build GitLab’s reputation the Alps market by partnering with marketing, business development, and local networks to generate qualified pipeline and deepen market awareness.
• Establish clear operating rhythms, sales processes, and methodologies (such as MEDDPICC or similar) that create structure, accountability, and repeatability without sacrificing agility.
• Collaborate with regional sales leaders and cross-functional partners in account management, customer success, marketing, product, engineering, and operations to align coverage, share best practices, and ensure consistent execution.
• Develop and maintain executive-level relationships with key accounts, positioning GitLab as a strategic partner and uncovering expansion and renewal opportunities.
• Analyze pipeline, forecast, and performance data to identify gaps and opportunities, adjust regional plans to focus on the highest-impact activities, and represent the Alps business internally with clear insights on market trends and customer needs.

What you’ll bring

• Experience building and leading high-performing sales teams in a regional or multi-country context, with a focus on coaching, field engagement, and talent development.
• Ability to design and execute a regional go-to-market plan, including pipeline generation discipline, territory coverage, and structured deal execution.
• Familiarity with B2B software or technology sales and concepts related to open source and DevSecOps, with interest in deepening knowledge of GitLab’s platform.
• Skills in creating structure and clarity, setting expectations, and driving organized, data-informed sales processes, including the use of MEDDPICC or similar methodologies.
• Demonstrated strength in developing trusted relationships with senior customer stakeholders, including executive-level contacts, to support new business and expansion.
• Comfort operating in a dynamic, growth-focused, all-remote environment, acting as a self-directed “manager of one” and using Salesforce.com or similar CRM and marketing tools.
• Openness to collaborating across account management, customer success, marketing, product, engineering, and operations, with the ability to work effectively with distributed teams.
• Willingness to apply transferable leadership and sales skills from related markets or industries, even if direct Alps market experience differs, in alignment with GitLab’s inclusive hiring approach.

About the team

You’ll join a regional sales organization focused on growing GitLab’s presence across the Alps region, working closely with Account Executives and cross-functional partners in account management, customer success, marketing, product, engineering, and operations. The team is all-remote and collaborates asynchronously across time zones to build pipeline, manage complex sales cycles, and deliver consistent customer experiences. You’ll help shape how we organize coverage, implement disciplined sales processes, and bring structure to a high-growth region while staying aligned with global sales strategy and GitLab’s values of transparency, collaboration, and results.

#LI-BC2

Senior Professional Services, Engagement Manager - - EMEA

An overview of this role

As a Senior Professional Services Engagement Manager focused on EMEA, you will play a critical role in driving GitLab’s growth in the region by structuring services engagements that create true partnership and shared success with our customers. You will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes. 

Reporting to the Senior Manager of Engagement Management, EMEA, you will work at the intersection of technical solutioning and customer requirements, aligning each engagement to their unique needs and objectives.  In your first year, you will build trusted advisor relationships with technical leaders and partners to help integrate professional services into account strategies from early discovery through successful delivery. This is a unique opportunity to shape large-scale implementations that improve how customers plan, build, secure, and operate software using GitLab.

Some examples of our projects

• Designing and structuring outcome-based professional services engagements that align GitLab capabilities to customers needs
• Partnering with account executives, solutions architects, and delivery leaders to turn complex DevSecOps transformations into clear, actionable implementation roadmaps and statements of work

What you'll do

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders 
• Conduct discovery sessions with with prospects and Systems Integrators to understand current-state capabilities, requirements and desired business outcomes
• Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives
• Structure engagements and commercial proposals to clear outcomes maintaining flexibility for staff augmentation and packaged offerings when needed
• Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability
• Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements 
• Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures
• Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
• Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
• Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
• Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
• Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented.
• Influence cross-functional teams by articulating GitLab’s professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management.
• Partner with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures.
• Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes.

What you'll bring

• Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
• Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects.
• Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives, with the ability to connect technical solutions to mission objectives and measurable business outcomes.
• Effective communication and interpersonal skills with executive presence, able to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.
• Highly developed facilitation, negotiation, and problem-solving skills, including the ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies.
• Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and successful execution in a fast-paced environment.
• Capacity to work autonomously and asynchronously in a fully remote setting, managing multiple complex opportunities while maintaining accurate forecasting and consistent alignment with GitLab values and goals.

The Professional Services Engagement Management team at GitLab is dedicated to designing and structuring services engagements that set our customers up for successful, long-term adoption of our DevSecOps platform. We build and manage strategic relationships with customers to understand their goals, surface their services needs, and translate complex transformation initiatives into clear, outcome-oriented engagement plans. Composed of experienced services, consulting, and delivery professionals distributed across multiple regions, we operate asynchronously to support field teams, shape implementation strategies, and guide customers through their services journey. We focus on creating scalable engagement models, fostering open communication with internal stakeholders, and adapting our services offerings to the evolving needs of a rapidly maturing organization and its customers. For more on how our team works, see the Professional Services Engagement Management handbook page.

Senior Professional Services, Engagement Manager - - MEA, Dubai

An overview of this role

As a Senior Professional Services Engagement Manager focused on the Middle East and Africa, you will play a critical role in driving GitLab’s growth in the region by structuring services engagements that create true partnership and shared success with our customers. You will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes. 

Reporting to the Senior Manager of Engagement Management, EMEA, you will work at the intersection of technical solutioning and customer requirements, aligning each engagement to their unique needs and objectives.  In your first year, you will build trusted advisor relationships with technical leaders and partners to help integrate professional services into account strategies from early discovery through successful delivery. This is a unique opportunity to shape large-scale implementations that improve how customers plan, build, secure, and operate software using GitLab.

Some examples of our projects

• Designing and structuring outcome-based professional services engagements that align GitLab capabilities to customers needs
• Partnering with account executives, solutions architects, and delivery leaders to turn complex DevSecOps transformations into clear, actionable implementation roadmaps and statements of work

What you'll do

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders 
• Conduct discovery sessions with with prospects and Systems Integrators to understand current-state capabilities, requirements and desired business outcomes
• Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives
• Structure engagements and commercial proposals to clear outcomes maintaining flexibility for staff augmentation and packaged offerings when needed
• Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability
• Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements 
• Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures
• Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
• Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
• Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
• Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
• Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented.
• Influence cross-functional teams by articulating GitLab’s professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management.
• Partner with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures.
• Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes.

What you'll bring

• Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
• Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects.
• Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives, with the ability to connect technical solutions to mission objectives and measurable business outcomes.
• Effective communication and interpersonal skills with executive presence, able to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.
• Highly developed facilitation, negotiation, and problem-solving skills, including the ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies.
• Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and successful execution in a fast-paced environment.
• Capacity to work autonomously and asynchronously in a fully remote setting, managing multiple complex opportunities while maintaining accurate forecasting and consistent alignment with GitLab values and goals.

The Professional Services Engagement Management team at GitLab is dedicated to designing and structuring services engagements that set our customers up for successful, long-term adoption of our DevSecOps platform. We build and manage strategic relationships with customers to understand their goals, surface their services needs, and translate complex transformation initiatives into clear, outcome-oriented engagement plans. Composed of experienced services, consulting, and delivery professionals distributed across multiple regions, we operate asynchronously to support field teams, shape implementation strategies, and guide customers through their services journey. We focus on creating scalable engagement models, fostering open communication with internal stakeholders, and adapting our services offerings to the evolving needs of a rapidly maturing organization and its customers. For more on how our team works, see the Professional Services Engagement Management handbook page.

About Brightfield

Brightfield is an AI company with a team of data-driven innovators, problem solvers, and trusted advisors in human capital and workforce analytics. Since 2006, we have empowered the Global 2000 with analytic insights to reduce costs, decrease risk and increase their competitive advantage through our AI-powered SaaS platform, TDX (Talent Data Exchange). TDX is fueled by +$573B in aggregated workforce spend data from 139 countries.

As a company, we are thought leaders in AI and industry experts in contingent workforce analytics. We foster a collaborative, fully remote work environment that values flexibility, continuous learning, and personal growth. This position will report to the Chief Customer Officer.

About the Role

We are looking for a Senior Customer Success Manager (Sr. CSM) to own and grow relationships with Brightfield’s most strategic customers. This role is responsible for ensuring successful onboarding, driving platform adoption, and maximizing customer value and retention across the customer lifecycle.

The ideal candidate is a strategic and proactive relationship builder with a proven track record in enterprise account management, preferably in a SaaS and product-led environment. They are a trusted advisor who can lead executive conversations, guide adoption practices, and identify opportunities for expansion. The Sr. CSM will work cross-functionally with Sales, Product, Data & Analytics, and Marketing to advocate for customer needs and ensure ongoing success with Brightfield’s TDX platform.

What You’ll Do

• Own a portfolio of enterprise accounts, driving successful onboarding, adoption, value realization, and renewal.
• Serve as a trusted advisor to customer stakeholders and executives by delivering insights, recommendations, and tailored guidance aligned to their goals.
• Partner closely with Sales to identify and support expansion and upsell opportunities, as well as to ensure seamless renewals.
• Conduct and deliver high-impact touchpoints including Quarterly Business Reviews, product roadmap sessions, and usage reporting.
• Collaborate cross-functionally to escalate and resolve account risks, ensuring alignment on customer goals and challenges.
• Track and report on customer health, usage trends, and business outcomes to inform proactive account strategies.
• Champion customers internally, influencing product direction and service improvements based on customer feedback and needs.
• Develop and refine customer success best practices, tools, and playbooks to continuously improve the customer experience.
• Actively contribute to executive engagement programs and customer advocacy initiatives.

Who You Are

• Experienced in managing enterprise customer relationships with a focus on delivering measurable value and driving retention and growth.
• Skilled in communicating with both business and technical stakeholders, including C-level executives.
• Confident in navigating complex organizations and identifying use cases that drive broader adoption.
• Strategic thinker with a collaborative mindset, able to align internal resources around customer goals.
• Comfortable operating in a fast-paced, data-driven, and high-growth SaaS or AI environment.
• Organized and accountable, with strong project management skills and attention to detail.

What You’ve Done

• 8+ years of B2B experience in Customer Success, Account Management, Consulting, or related roles within high-growth, global SaaS companies.
• Demonstrated success in a product-led or consumption-based model with a focus on enterprise customers.
• Proven track record of building and maintaining executive-level relationships internally and externally.
• Strong written and verbal communication skills with experience delivering customer-facing presentations.
• Familiarity with Salesforce and customer engagement tools; experience with project management platforms is a plus.
• Experience in Contingent Workforce and / or Services Procurement is a plus.

Job Description

This is a senior, customer-facing role requiring strong domain expertise in industrial automation and a proven ability to guide both technical implementation and strategic solution expansion.

We’re looking for someone who not only enables the initial deployment but also identifies additional opportunities to expand value across the customer’s organization - be it new use cases, integrations, or system-wide architecture improvements.

You’ll be a key technical advisor and trusted partner to both prospective and existing customers.

Pre-Sales Support:

• Partner with Account Executives during discovery to understand customer goals and technical environments.
• Deliver tailored demos, solution architecture walkthroughs, and lead technical proof-of-concepts (PoCs).
• Help prospects align FlowFuse to their broader industrial and digital transformation goals.
• Collaborate on pricing proposals and technical responses to RFPs and security reviews.

Post-Sales Engagement:

• Lead technical onboarding and early solution implementation.
• Partner with customers to assess results, resolve blockers, and optimize solution design.
• Actively explore and surface additional use cases within the customer organization.
• Facilitate roadmap alignment and strategic planning discussions with technical champions.
• Deliver ongoing best practices, architecture reviews, and training to ensure long-term success.

Skills

What We’re Looking For:

• 5+ years in a Solutions Engineering, Sales Engineering, or Customer Success Engineering role.
• Deep industry expertise in industrial automation, IIoT, smart manufacturing, or related fields.
• Track record of identifying additional solution opportunities within enterprise accounts.
• Experience with technologies such as Node-RED, MQTT, OPC-UA, SCADA systems, PLCs, or edge computing.
• Strong communication skills - comfortable engaging engineers, architects, and executive stakeholders.
• High degree of initiative and ability to manage customer relationships across the lifecycle.
• Willingness to travel occasionally for key customer engagements.

Nice to Haves:

• Hands-on experience deploying Node-RED at scale.
• Familiarity with Unified Namespace or other modern industrial data architectures.
• Experience with containerization, cloud (AWS/Azure), or Linux-based edge devices.
• Multilingual skills (e.g., German, French, Spanish).

90-Day Plan

• Week 1-4:
  • Familiarize yourself with the FlowFuse product, platform capabilities, and target customer profiles.
  • Understand existing sales processes, customer success methodologies, and relevant internal tools.
  • Meet with key internal stakeholders across Sales, Product, and Engineering teams.
  • Begin shadowing customer calls, demos, and technical engagements to learn our approach.
  • Review and provide feedback on existing solution architecture documentation and sales enablement materials.
  • Start leading portions of customer demos and technical discussions with guidance.
• Week 5-8:
  • Develop a deep technical understanding of FlowFuse and its integration points within industrial environments.
  • Engage in your first set of technical PoCs, contributing to design and execution
  • Take ownership of specific pre-sales and post-sales customer engagements, leading technical discussions and solution design.
  • Proactively identify and propose opportunities for expanding FlowFuse's value within customer accounts.
• Week 9-13:
  • Contribute to internal knowledge sharing, developing best practices or technical guides based on customer interactions.
  • Start building relationships with customer technical champions to facilitate long-term success and strategic alignment.

Hiring Plan

• Initial Screening: Review resumes and cover letters to assess candidate qualifications, experience, and domain expertise.
• First Interview (Technical & Role Fit): Conduct a phone or video interview to evaluate technical knowledge relevant to industrial automation, IIoT, and solutions engineering, as well as communication skills. Conducted by the hiring manager.
• Second Interview (Deep Dive & Customer Experience): In-depth interview with the hiring manager and other team members to discuss specific experience in customer-facing technical roles, complex problem-solving, and managing customer lifecycles. Conducted by the Head of Professional Services.
• Technical Presentation / Case Study: Candidate will prepare and deliver a presentation on a technical solution or a case study of a past customer engagement demonstrating their problem-solving and communication skills.
• STAR Interview (Behavioral Alignment): A behavioral interview to understand past experiences and assess alignment with FlowFuse's values, initiative, and collaboration style. Conducted by the CEO.
• Final Interview: A final interview with key stakeholders, potentially including a sales leader or executive, to assess strategic alignment and executive presence.
• Offer: Extend an offer to the selected candidate.

As a Partner Account Manager, your focus is on developing the partnership with key reseller partners to develop, enable, and grow these accounts. You are responsible for building the relationships with these partners that will result in increased deal registrations and Net New customers. You'll understand the ins and outs of your partners, what motivates and drives them, what their focus is and more. You'll enable them to be more successful in selling KnowBe4 products. You'll work with partner leadership to gain executive buy-in and leverage KnowBe4 leadership to continue to build it. You'll collaborate with your partner to build joint business plans with agreed upon metrics and drive customer acquisition through demand gen. 

Responsibilities:

• Build and maintain strong relationships with key partners reselling KnowBe4 products
• Conduct deep discovery to understand the partners’ organizational structure, goals and objectives as well as motivators for partner reps
• Develop a comprehensive understanding of your partners business and operations
• Conduct initial onboarding with assigned partners
• Collaborate with partners to develop mutually beneficial, strategic business plans to achieve sales targets
• Enable partners to equip them with positioning, product knowledge, selling best practices and demand generation tools
• Communicate the value of reselling KnowBe4 to increase partner investment 
• Engage partner leadership and KnowBe4 leadership to gain executive buy-in and commitment
• Maintain clear and consistent communication with various teams at partner organizations
• Drive partners to the portal to utilize marketing campaigns and demand generation tools and assist them in implementing marketing campaigns
• Coordinate and collaborate on joint marketing efforts and tie it into business goals to deliver ROI
• Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship 
• Monitor partner performance and track key performance indicators (KPIs) 
• Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts and maintain a healthy pipeline/accurate forecasting
• Maintain accurate and thorough records in Salesforce.com
• Ensure partner compliance with partner agreements
• Drive adoption of company programs among assigned partners
• Set clear expectations with partners so that they understand rules of engagement, best practices and overall expectations of the partnership

Requirements:

• High school diploma or GED required 
• Bachelor’s Degree in a relevant field a plus
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum 3 years of sales experience (exceeding quota on a consistent basis), Channel Sales required
• Experience with Salesforce preferred
• Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company
• Strong understanding of partner ecosystems and channel sales
• Excellent verbal and written communications
• Excellent time management and organization skills
• Strong collaborative and teamwork skills
• Strong analytical, strategic mindset, and negotiation skills
• Persuasive communication skills accompanied with the ability to gain a quick understanding of the needs and pain points of channel partners
• Passionate about business and willing to go the extra mile

The compensation for this position ranges from $140,000 - $160,000 including base, bonuses and commissions.

Application deadline: 2/30/2026.  This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

Position Summary:

The Associate Director, Clinical Quality Assurance, will report to the Executive Director, Quality Assurance. The Associate Director, Clinical Quality Assurance serves as a key quality partner to clinical study teams and provides quality oversight of clinical development activities. This role contributes to strengthening a maturing Quality Management System (QMS) by identifying quality risks, supporting risk-based decision making, and ensuring quality practices are effectively implemented across clinical programs.

The Clinical Quality Assurance organization partners with Clinical Development and cross-functional stakeholders to promote and maintain high-quality clinical research practices across the drug development lifecycle. The function provides quality oversight to ensure clinical trials are conducted in compliance with global regulatory requirements and that the organization maintains continuous inspection readiness.

This role provides proactive Clinical Quality Assurance oversight for clinical studies and development functions. The individual partners closely with Clinical Operations, Pharmacovigilance, Data Management, Regulatory Affairs, and other development function and  serves as a key member of study teams, helping identify quality issues and risks,  and reviews quality events, investigations, and CAPAs; analyzing quality signals across studies and vendors that support risk-based decision making, and ensuring quality management practices are appropriately implemented throughout the clinical trial lifecycle.

The role operates with a high degree of independence in evaluating quality risks and compliance considerations while collaborating closely with cross-functional teams to support effective implementation of quality practices across clinical development programs.

The position contributes to strengthening the organization’s maturing Quality Management System (QMS) by supporting procedural governance, audit program oversight, and quality process improvement initiatives.

Responsibilities:

• Serve as the Clinical Quality Assurance representative on assigned clinical study teams, providing proactive guidance to ensure clinical trial conduct aligns with GCP and regulatory expectations.
• Provide oversight of clinical quality events, investigations, and CAPAs, ensuring appropriate root cause analysis, corrective actions, and identification of systemic quality trends.
• Analyze quality signals across studies, vendors, and operational processes to identify emerging risks and recommend mitigation strategies.
• Contribute to governance of the clinical audit program, including risk-based selection of audits and oversight of Audit CAPA follow-up. Execution of audits is performed by the audit function.
• Serve as a quality interface with CROs and vendor quality representatives to ensure appropriate management and resolution of quality issues.
• Support inspection readiness activities and provide first-line Clinical QA support during sponsor regulatory inspections, including preparation and follow-up actions.
• Review and provide input on new or revised SOPs and controlled documents to ensure alignment with regulatory requirements and consistency across organizational procedures.
• Provide input on training assignments and training matrices to ensure procedures are appropriately implemented across functional roles.
• Participate in process improvement initiatives that support the development and strengthening of the Quality Management System, including the evaluation, assessment, and implementation of quality governance, processes, and systems.

Qualifications:

• Bachelor’s degree in life sciences, pharmacy, or related scientific discipline required. Advanced degree preferred.
• Approximately 8+ years of industry experience, including leadership in clinical quality oversight or quality governance.
• Strong applied knowledge of global GxP regulations applicable to clinical development, including:
  • Good Clinical Practice (GCP)
  • Good Pharmacovigilance Practice (GVP)
  • Good Laboratory Practice (GLP)
  • GMP experience is not required for this role
• Experience with the following is desired:
  • Quality management and oversight of clinical trials
  • Quality event and CAPA management
  • Regulatory inspection readiness and inspection support
  • Risk-based quality management approaches
  • Planning of clinical audits (including sites, internal audits)
  • Developing metrics and reviewing issues for quality signals and trends
  • SOP governance through controlled document reviews
  • Training matrix or training governance activities
• Relevant certifications such as RQAP, CQA, CCRC, or RAC are considered a plus.

Position Summary:

The Associate Director, Market Access Marketing will play a key role in supporting the launch of atacicept in a dynamic environment. This role will be responsible for executing market access marketing initiatives, including leading coverage assessments, advancing payer and market research, developing high-quality payer-facing materials, and supporting field team readiness. The Associate Director will work collaboratively with National and Regional Account Directors, Trade & Distribution, Patient Hub, Marketing, Commercial Operations, HEOR, Medical Affairs, and external partners to ensure access strategies are aligned, compliant, and effectively executed in support of launch objectives. The ideal candidate is a strategic, execution-oriented marketer who is highly organized, adaptable, and motivated to contribute to deliver strong launch execution and support the organization as it evolves beyond launch.

Responsibilities:

• Lead hands-on execution of market access marketing initiatives in support of the launch of atacicept.
• Translate access strategy into high-quality, payer-facing marketing materials, including payer value stories, access tools, and resources to support engagement with national and regional payers.
• Lead coverage assessments and competitive access analyses to inform payer trends, access strategies, and evolving market dynamics.
• Deliver training of field-based Market Access teams and ensure readiness with access materials.
• Partner cross-functionally with National & Regional Account Directors, Trade & Distribution, Patient Hub, Marketing, Commercial Operations, HEOR, and Medical Affairs to ensure alignment, consistency, and timely delivery of access-related initiatives.
• Drive launch readiness by managing access marketing deliverables, timelines, and review processes, ensuring materials are accurate, compliant, and available to support launch milestones.
• Manage agencies and external vendors, providing clear direction and oversight to ensure high-quality, on-time execution of access marketing initiatives.
• Operate effectively in a dynamic, pre-commercial environment, adapting priorities and approaches as launch plans and organizational needs evolve.
• Contribute insights from launch execution to inform future indication expansion and lifecycle access strategies, in partnership with cross-functional stakeholders.

Qualifications:

• Bachelor’s degree required; advanced degree (MBA, MPH, PharmD, or related field) strongly preferred.
• 7+ years of relevant experience in pharmaceutical/biotech market access, payer marketing, or related commercial function.
• 4+ years of experience in Market Access Marketing, Patient Support Services, and/or Payer Account Management
• Demonstrated success developing and executing payer-focused marketing tools, preferably in support of a product launch.
• Strong knowledge of the S. payer landscape, reimbursement pathways, and key access drivers across payer segment.
• Thorough understanding of Medical, Legal, and Regulatory (MLR) review processes and experience managing materials through approval.
• Highly organized and detail-oriented, with the ability to manage multiple access marketing workstreams, timelines, and stakeholders simultaneously.
• Proven project management, prioritization, and agility skills in fast-paced, evolving environments.
• Experience managing external vendors and agencies of record, with accountability for quality, timelines, and outcomes.
• Strong collaboration and communication skills, with the ability to influence across functions and levels in a matrixed organization.

Position Summary:

Reporting to the Executive Director, Statistical Programming, the Associate Director, Statistical Programming will be responsible for supporting Clinical Development programs by performing Statistical Programming tasks as well as building and computing the analytical programming environment.

Responsibilities:

• Oversee and work directly with CROs to provide guidance, effectively monitor and QC their deliveries for quality, time and budget adherence.
• Follow CDISC SDTM and ADaM standards and guidelines; validate SDTM, ADaM datasets and TFLs generated by the CRO.
• Work with the internal teams and CRO to prepare submission-readiness datasets (e.g. SDTMs, ADaMs) and metadata to support the BLA filing.
• Hands-on statistical programming to support CSR, publications, presentations, DSUR, IB update, safety data review, RTQ, and ad hoc analyses.
• Attend SMT and collaborate with the study statistician and other study team members in project planning and timeline discussions.
• Review key study documents including but not limited to study protocol, SAP, and CDM documents like CRF and DTA and provide inputs to represent statistical programming function.
• Work collaboratively with stakeholders and other developmental functions to standardize, maintain, and implement the data transformation and statistical analysis requirements.
• Ensure that all programming and data are conducted in compliance with GCP, relevant SOPs, and regulatory requirements; review and file study documentation in the trial master file (TMF) system acceptable for audit.
• Familiar with SAS server working environment and adherent to server and programming SOP.
• Proficiency in R for statistical analysis, data analysis, modeling, and data visualization

Qualifications:

• BS (10+ years) or MS (8+ years) in Statistics, Life Sciences, Computer Science or related fields and statistical programming experience in the pharmaceutical industry.
• Experience with immunological diseases is preferred.
• Excellent project and vendor management skills, directly managing CROs/vendors is preferred.
• Experience with BLA or NDA/sNDA with FDA (EMA is a plus).
• Strong SAS programming and Statistical background along with experience with SAS Base, SAS/Macros, SAS/Graph and SAS/Stat; hands on experience with R and JMP is a plus.
• Extensive experience managing CROs for clinical and statistical programming activities
• Broad knowledge of medical/biological terminology in relevant therapeutic areas, good knowledge of drug development regulations for statistical analysis.
• Thorough understanding of clinical trial design and reporting process, as well as regulatory reporting requirements including electronic data submissions and CDISC implementation.
• Great communication skills, with the ability to effectively develop and deliver strategically, while aligning and gaining the collaboration of cross-functional groups.
• Able to effectively lead functional and cross-functional projects of varying scope and complexity while prioritizing resource needs
• Strong hands-on programming skills to deliver results in a quick turnaround environment.

Position Summary:

The Senior Director, Risk Management, Drug Safety & Pharmacovigilance (DSPV) will report to the Vice President, Drug Safety & Pharmacovigilance and will be responsible for our Risk Management strategy and Benefit Risk Office at Vera which strives for excellence and the creation of a best practice framework. As a Risk Management Lead, you will be empowered to work cross-functionally with colleagues to establish and manage the processes for Risk Management, benefit risk, RMPs, additional Risk Minimization Measures and REMS programs and other Benefit Risk deliverables. The overall goal of the Risk Management Lead is to optimize the proactive impact made by the PV department at Vera while maximizing patient safety and minimizing/preventing patient risk.

Responsibilities:

• Serves as Project manager of the PV Risk Management System to oversee, evaluate, characterize, strategize, implement, assess and track vera’s PV Risk Management obligations, commitments and proposed minimization measures to ensure patient safety is at the forefront of DSPV.
• Provide recommendations and guidance through subject matter expertise on risk management and risk minimization strategy to an assigned therapeutic area to ensure that product risk management strategies are consistent worldwide.
• Provide recommendations and guidance through subject matter expertise on the structured benefit risk assessment framework and the development of the benefit risk assessment documentation.
• Work closely with cross-functional teams (e.g. Clinical Development, Clinical Operations, Medical Affairs, Regulatory Affairs, and Biostats) to ensure alignment of Vera’s global position for the PV risk management processes.
• Provide strategic expertise to cross-functional product team members in developing pharmacovigilance risk strategies including benchmarking and scenario planning.
• Support the development of risk management plans (RMPs) in modular format, review RMPs) and ensure alignment with Good Pharmacovigilance Practices and other applicable regulations.
• Remain up to date and well informed on all Regulatory intelligence as it relates to risk management and relay this to the Project team and the PV medical safety science team.
• Aide in the development and review risk minimization documents such as Developmental RMPs, RMPs, risk minimization measures and Risk Evaluation and Mitigation Strategy (REMS).
• Provide subject matter expertise and thoughtful contributions to qualitative and quantitative structured benefit risk assessments.
• Provide guidance on incorporation of the patient’s perspective into benefit-risk activities (e.g. Real-World Evidence studies with Medical Affairs).
• Collaborate with PV Physician Leads, Clinical Leads, PV scientists and Clinical Research Scientists, and others cross-functional teams on benefit risk assessment strategy.
• Develop and provide recommendations for appropriate risk management interventions such as direct healthcare professional communications, educational materials, controlled access program.
• Provide guidance and drive the creation of tracking risk management commitments including utilization of a tracking spread sheet or platform and improvement assessments
• Monitor and report risk management metrics to ensure compliance.
• Provide centralized support, training, and leadership for safety and cross-functional members who work on risk management plans and risk minimization activities.
• Support inspections and audit activities internally and externally with regards to risk management processes.
• Perform other duties as defined in standard operation procedures or requested by supervisor.
• Work with PV Physician and PV Scientists to aide in the proper characterization and classification of Risk from initial signal to evaluation, validation, implementation in study documents, protocols, IBs, ICFs, and RMPs.
• Work with VP of DSPV, PV Physicians and PV Scientists on any Regulatory Submission/filing for BLA, SBLA, MAA, etc. to be sure that risks are reflected properly and carried through to support filing activities.
• Oversee risk components of Aggregate reports like DSUR, PBRER etc.
• Work with PV Physicians and PV Scientist in risk presentations at safety Governance meetings (MSRB & MSRC) to ensure proper communication of risk is achieved and proper course of action is followed.
• Manage and oversee any outsourced RMP related activities to external vendors.

Qualifications:

• PhD/Pharmacist/ PharmD/DO/MD with 12+ years of experience.
• Minimum 5-10 years in PV/safety OR clinical development preferred.
• Minimum 5-10 years of pharmaceutical industry/drug development experience.
• Pharmaceutical industry experience, with exposure to PV risk management, additional risk minimization measures, and/or REMS programs preferred.
• Strong track record of scientific and analytical thinking.
• Experience presenting at meetings is desirable.
• Work with integrity and work proactively in a fast-moving environment.
• Good Critical thinking skills. Ability to use good analytical/judgment skills to understand, analyze, and communicate.
• Project Management Skills with ability to manage both time and priority constraints and to manage multiple priorities simultaneously.
• Attention to detail, computer literacy, knowledge of safety databases.
• Good working knowledge of all the functions within PV from PV operations onto medical safety science and all processes in between.

Position Summary:

The Senior Manager, Quality Assurance, Drug Product focus, will report to the Director, Quality Assurance. The Senior Manager is responsible for collaborating with cross-functional teams and external partners to ensure both clinical and commercial Drug Products and Devices meet regulatory requirements and internal Vera standards.

Responsibilities:

• Responsible for quality oversight of biologics sterile drug product (DP) manufacturing and combination products, including design control and Design History File (DHF) requirements.
• Responsible for implementing strategies and tactics to promote and maintain GxP compliance.
• Lead quality aspects of and provide quality support on DP tech transfers.
• Liaise with CMO Quality partners to communicate QA policy and procedures.
• Collaborate with contract manufacturers and internal stakeholders to address deviations/ investigations and compliance issues.
• Responsible for material disposition of commercial and clinical DP/ combination products.
• Review executed batch records and associated documentation for material disposition.
• Review and approve GMP documentation such as master batch records, deviations, change controls, specifications, and various other protocol and reports to support GMP production.
• Review and approve validation protocols and reports such as process validation, shipping validation, cleaning validation, etc.
• Provides assistance during both internal and regulatory agency audits as required
  Perform Person-in-Plant duties, as required.
• Participate in Material Review Board as required.
• Helps define and implement appropriate quality standards/specification, methods, systems, and metrics for clinical and commercial quality operations.
• Act as the Quality representative on assigned product teams to advocate compliance and quality assurance.
• Lead for Quality Agreement with external partners.
• Support product lifecycle and continued process verification.
• Availability for 10-20% travel, both domestically and internationally.

Qualifications:

• Bachelor’s degree in biomedical engineering, chemical engineering, pharmaceutical sciences, or a related field. Advanced degree preferred.
• Minimum 10+ years of experience in a GMP Quality, Compliance, and/or Regulatory setting.
• Minimum 6+ years in a GMP QA role, with a preference for direct experience in biologics sterile DP manufacturing/aseptic processing including vials and prefilled syringes/autoinjectors.
• Excellent written and verbal communication skills, including a demonstrated ability to effectively communicate in a project team environment, within department, among functional groups and among external collaborators.
• Innovative skills with problem solving and peer influence.
• In-depth knowledge of FDA, ISO, EMA, GMP and ICH quality systems and regulatory requirements.
• Experience of working with external partners.
• Strong attention to detail is a must.
• Excellent interpersonal, written and oral communication skills.
• Outstanding organizational skills.
• Ability to operate in a fast-paced, multi-disciplinary industrial environment.
• Capable and comfortable with normally receiving no instructions on routine work and general instructions on new assignments.
• Familiar with global medical device/combination products standards such as 21 CFR Parts 803, 806, and 820, ISO 13485, and EU MDR is a plus.

The TMF Manager will report to the Executive Director, Clinical Quality Assurance and will support the quality and integrity of the Trial Master File (TMF) and electronic Trial Master File (eTMF) across clinical programs. This role helps ensure clinical trial documentation is complete, accurate, and maintained in accordance with regulatory requirements and industry standards throughout the clinical trial lifecycle.

The Clinical Quality Assurance organization partners with Clinical Development and cross-functional stakeholders to promote and maintain high-quality clinical research practices across the drug development lifecycle. The function provides independent oversight to ensure clinical trials are conducted in compliance with global regulatory requirements and that the organization maintains continuous inspection readiness.

This role provides oversight of Trial Master File management to ensure clinical trial documentation is organized, complete, and maintained in a state of continuous inspection readiness for our Vera studies. The individual partners with study teams, functional document owners, and system users to monitor TMF health, identify documentation gaps, and support effective TMF management throughout the lifecycle of clinical studies.

The position also serves as the eTMF system administrator and collaborates with Clinical Quality Assurance leadership to support system governance, implement improvements through appropriate change control processes, and provide training and guidance to study teams and functional stakeholders.

The role operates with a high degree of independence in monitoring TMF quality and completeness while working closely with cross-functional teams to ensure documentation practices align with regulatory expectations and organizational procedures.

Responsibilities:

• Provide oversight of Trial Master File management across clinical development programs and functions. The position partners closely with Clinical Operations, Clinical Supply Chain, Data Management, Pharmacovigilance, Regulatory Affairs, and other development functions to ensure essential clinical documentation is appropriately maintained within the TMF. Partner with study teams, functional document owners, and system users to facilitate periodic TMF health discussions and ensure alignment on TMF quality and completeness expectations.
• Interface with CROs and external vendors responsible for TMF activities and contributes to maintaining TMF inspection readiness across the organization. In addition, the position supports TMF lifecycle activities including study start-up planning, ongoing TMF maintenance, study closeout, and TMF archival in accordance with regulatory and company retention requirements.
• Contribute to establishing and maintaining consistent TMF management practices across studies and programs to support alignment with regulatory expectations and industry best practices.
• Conduct routine TMF health reviews and collaborate with study teams and document content owners to identify documentation gaps and ensure appropriate remediation.
• Oversee quality, completeness, and timeliness of Trial Master File (TMF/eTMF) documentation across clinical studies, ensuring appropriate governance of TMF practices across study teams and functional document owners.
• Develop and track eTMF metrics for studies and communicate trends or issues identified to study teams and management
• Serve as the eTMF system administrator, supporting user access management, system configuration support, troubleshooting, and ongoing optimization of system functionality to support TMF quality and inspection readiness.
• Support regulatory inspections and internal audits involving TMF records and management, including providing eTMF navigation and demonstration of TMF document structure and audit trail traceability.
• Collaborate with the Head of Clinical Quality Assurance and system users to identify opportunities to improve TMF processes, system functionality, and inspection readiness practices.
• Work with the eTMF system owner and IT or system support teams to implement system improvements in accordance with required change control and validation procedures.

 Qualifications:

• Bachelor’s degree plus 8 Years experience in life sciences, pharmacy, or related scientific discipline or commensurate work experience managing TMFs.
• Pharmaceutical, biotechnology, or CRO experience with direct involvement in Trial Master File management desired.
• Strong knowledge of regulatory requirements and industry expectations related to clinical trial documentation and Trial Master File management.
• Trial Master File (TMF) oversight and electronic TMF systems.
• Clinical trial documentation requirements and the TMF Reference Model.
• TMF health review and document completeness monitoring.
• Regulatory inspection readiness and inspection support.
• Cross-functional collaboration with clinical development functions.
• Working knowledge of global Good Clinical Practice (GCP) requirements and regulatory expectations for clinical trial documentation.
• Experience contributing to:
  • TMF process improvement initiatives
  • eTMF system administration or system governance
  • TMF metrics development and monitoring
  • TMF closeout and archival processes
• Experience working with CROs or vendors responsible for TMF activities.

About Freestar:

Freestar engineers cutting-edge monetization solutions for websites and apps. By combining industry-leading technology, data, and massive scale, we enable busy publishers to seamlessly maximize revenue while freeing themselves of the hassles of ad operations. Publishers then have more time to do what they do best: create content.

Job Description:

The Customer Success Manager acts as the primary technical advisor and strategic partner to our publishers. The ideal candidate will have a deep understanding of the advertising technology and programmatic landscape and a passion for solving complex challenges. You will focus on the long-term technical health and optimization of our clients' accounts, ensuring their ad stack is optimized for maximum yield and that all technical hurdles are swiftly identified and resolved by the appropriate internal teams.

Responsibilities:

• Own your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s success.
• Serve as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accounts.
• Proactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growth.
• Independently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performance.
• Partner with the Support and Yield teams as necessary for escalations.
• Liaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate complex issues and advocate for publishers’ needs.
• Act as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clients.
• Educate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business goals.
• Maintain a deep understanding of each publisher's technical nuances, business KPIs, and long-term goals.
• Develop and maintain strong relationships with our publishers’ technical teams, building trust through expert consultation and rapid issue resolution.

Qualifications:

• 3-5 years of success in a Technical Account Management, Customer Success, or Ad Ops role within the Ad Tech ecosystem.
• Advanced, hands-on knowledge of Google Ad Manager and Google Analytics.
• Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), wrapper solutions, and ad serving principles.
• Familiarity with web technologies, including HTML, CSS, and JavaScript, and experience using browser developer tools for high-level debugging and issue identification.
• Experience with CRM, project management, and support tools (e.g., HubSpot, Jira, Zendesk, Trello).
• Advanced Excel skills (Pivot Tables, VLOOKUPs, etc.) and experience interpreting complex performance dashboards.

We’d also like to see:

• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Exceptional problem-solving and analytical skills, with the ability to navigate nuanced technical challenges under pressure.
• Strong work ethic and a drive to see technical projects through to completion.
• Collaborative and proactive team player with a proven ability to take initiative and provide strategic support to cross-functional partners. 
• Ability to thrive in a fast-paced, competitive environment, managing multiple priorities across various publisher accounts.
• Confidence and expertise to lead technical calls with clients and internal stakeholders.
• A passion for technology and a desire to stay on the cutting edge of the AdTech industry.

What you can expect in return:

• Full-Time, Salaried Position
• Fully remote company with collaborative asynchronous teamwork 
• Mentorship, continuing education, and professional development opportunities
• The opportunity to drive success alongside some of the top publishers in the world

Freestar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This role is not eligible for visa sponsorship

ABOUT THE ROLE:

We are creating a world-class team of media professionals, and seeking an experienced FTE Account Manager to join our Spanish market sales team to drive further growth.

RESPONSIBILITIES:

• Collaborate with advertisers to understand their objectives, recommending best practices, and developing effective campaigns
• Educate and consult to demonstrate how to use X’s advertising products
• Execute, optimize, and analyze advertising programs using internal tools and dashboards
• Resolve campaign issues in a timely and productive manner, and identify and implement process improvements
• Collaborate with a wide range of cross-functional teams and internal stakeholders in order to deliver the best results for our advertisers
• Provide feedback to our product and tools teams to help us scale our advertising platform

BASIC QUALIFICATIONS:

• 7+ years of experience managing digital marketing programs for advertisers or their agencies
• Excellent communication skills in Spanish (and preferably English)
• Strong product knowledge, optimization and analytical skills
• Demonstrated ability to create, develop, and enhance customer relationships
• Ability to manage large customer relationships and manage through conflict, driving groups to collective business decisions.
• Proven track record translating marketing objectives into results for advertisers
• Demonstrated experience effectively optimizing marketing campaigns by analyzing performance and recommending adjustments to key performance drivers
• Strong presentation skills, attention to detail, and a bias for proactively resolving issues
• Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision
• Must have a strong understanding of the digital marketplace and understanding of the competitive landscape in which we operate.
• A passion for X and our mission
• BA / BS degree or equivalent experience

ABOUT THE ROLE:

In this role, you'll play a key part leading the Spanish sales team in driving revenue growth by partnering with agencies, direct clients and managing a team of high performing sales people in Spain. If you're an enthusiastic X user with relevant experience in digital advertising, people leadership, agency partnerships, and a proven track record of building strong customer relationships, we invite you to explore this opportunity to contribute to X's advertising sales and agency development.

RESPONSIBILITIES:

• Generate revenue growth for X by managing industry sales across key verticals and agency partnerships, via direct client and agency relationships.
• Lead, manage, and inspire a high-performing sales team, including Client Partners, Client Account Managers, and agency-focused team members, to consistently deliver strong sales results and meet quarterly targets.
• Actively coach and develop the team on core sales competencies, while partnering with Market Leads, Global Agency Team, Revenue Finance, Sales, and cross-functional (XFN) teams to build and execute cohesive strategy for the Spanish Market.
• Own quarterly regional sales forecasts, planning, and execution to drive incremental revenue.
• Build trusted partnerships, expand and deepen relationships, and facilitate active communication between agencies, clients, and X, including developing strategic relationships across all agency types (creative, media, social, etc.) to deliver optimal value through trading agreements and program execution.
• Use in-depth industry, vertical, and agency knowledge to build winning strategies, remove blockers, maximize revenue, and provide thought leadership in the market and key sectors.
• Develop and execute trading strategies for local collaborative agreements that drive revenue for X and value for agencies and clients.
• Develop and deliver educational bootcamp-style training on X products, brand safety tools, best practices, and how individuals use X to inspire authentic brand applications.
• Ensure agencies' and clients' voices, opinions, ideas, and feedback are conveyed back to X's Marketing, Product Development, and wider business teams, including input on sales materials, advertiser insights, and new products/features.
• Partner with sales teams on support plans, growth strategies, and day-to-day matters to increase revenue from existing accounts, unlock new advertisers, and develop first-class programs to uplevel creative thinking and deliver positive business impact.
• Discover and showcase great X usage stories and evidence to shape the agency, brand, and media world's understanding of how brands can use X.
• Build and maintain strong relationships with all key stakeholders across clients and agencies.
• Report on revenue, understand macro trends and internal forces impacting the business, and provide these insights back to the wider organization.
• Provide deep vertical, product knowledge, and insights to drive creative and long-term improvements to X's overall platform offering.

BASIC QUALIFICATIONS:

• A deep understanding of both performance and brand marketing, as well as the wider online advertising industry, with a focus on tools and technologies that enable ad serving.
• 15+ years of proven experience in digital media sales, marketing, agency partnerships, or media sales, with specific expertise across the Spanish market and EMEA verticals.
• Demonstrated ability to think strategically about industries, product sets, and complex agency structures.
• Deep expertise in social media platforms, including demonstrated experience in X best practices.
• Strong client-facing, sales, and commercial skills, with experience in partner/agency management, business development, negotiations, and direct advertiser sales, including strategic partnerships.
• Familiarity with agency holding companies and strong relationships across the agency landscape.
• Experience successfully working with Sales XFN teams, Product, Engineering, and Marketing groups to develop comprehensive forward-looking plans and execute them with strategic and tactical initiatives.
• Track record in building, managing, and coaching a high-performing sales team, as well as building senior client and agency relationships.
• Ability to partner within cross-functional teams, consult, bring ideas to the table, and build internal networks for collaboration across teams.
• Strong writing, copy editing, communication, and presentation skills, including proficiency in PowerPoint and Keynote.
• A self-starter who takes initiative, is action-oriented, and can balance quick turnaround with long-term strategic efforts; flexible and effective in dealing with changes in priorities, ambiguity, or obstacles.
• Comfortable with a fast-paced, always-on, start-up environment.
• Team player with a positive and dynamic personality.
• Strong planning and organizational capabilities.
• Alignment to X’s vision and core values.

Location

• Remote location flexibility
• Must be able to work CST Hours

Job Description & Responsibilities:

The OneSix Sr. Project Manager is responsible for leading Client projects and global cross-functional OneSix teams to ensure solutions are delivered on time and on budget, and within the defined parameters of scope, timeline, and cost. They are the day-to-day Point of Contact for Clients, and partner closely with the Technical Lead on the project to guide and support the larger delivery team. The Project Manager is responsible for the planning, scheduling, and oversight of all project activities and deliverables, applying technical, theoretical, financial, and theoretical skills to satisfy project requirements, while building positive professional relationships with their Clients and delivery team.

• Create and maintain delivery roadmap,  based upon client’s priorities, backlog, and future initiatives.
• Ensure Client’s business goals are understood, success is defined and expectations are set and met.
• Establish clear project parameters supporting the success of all internal and client team members
• Develop and maintain all project schedules that outline scoped activities, deliverables, tasks, sequences, work effort, and resource requirements.
• Lead and oversee project execution, adhering to established processes and procedures and utilizing the appropriate tools on both macro roadmaps and individual projects.
• Support the team in negotiating and managing project scope, ensuring all project team members are aligned and on task and obstacles are promptly addressed to maintain forward momentum.
• Manage and mentor Project Managers, providing guidance, oversight, and professional development support to ensure consistent delivery excellence across engagements.
• Forecast, track, and manage project budgets, burn, and expected revenue recognition, based upon fee structure. Track & manage budgetary & profit impacts based upon decisions made through project duration. 
• Ensure all project deliverables meet OneSix quality standards and are created based on brand standards and templates.
• Plan and manage all project communications, both internal and external, ensuring clarity, efficient, clear, and actionable information.
• Identify, review, prioritize, mitigate project risks and issues and escalate as needed to ensure project success.
• Collaborate creatively and flexibly with clients and internal teams to resolve scope and budget challenges, delivering successful outcomes.
• Understand and communicate client business needs and goals to the internal team, advocating for those needs throughout the project lifecycle.
• Foster a positive and productive team environment by setting clear success criteria and supporting the growth and success of all team members.
• Uphold high standards of professional integrity, managing team performance and dynamics with the support of OneSix Leadership.
• Build strong client relationships to establish OneSix as a trusted partner, proactively identifying and flagging account expansion opportunities to leadership.
• Participate in business development by proposing solutions for anticipated client needs, including overseeing scoping, estimation, and proposals for new opportunities.

Experience, Qualifications & Skills:

• Proven track record delivering software or technology implementation projects ranging from $500k to $1MM, leveraging agile or waterfall principles while adhering to budget, timeline, scope, and resource constraints.
• Experience in a professional services environment (e.g., consulting firm, agency) 
• Skilled in managing multiple simultaneous engagements with delivery teams of 2-4+ FTEs across various fee structures (e.g., Time & Materials, Fixed Fee) and delivery models (e.g., Project, Retainer, Managed Services).
• Demonstrated ability to effectively manage both external and internal clients, with a focus on senior-level stakeholder engagement.
• Strong sense of urgency and a proactive approach to project management.
• Exceptional multitasking abilities, with a talent for swiftly adapting to changing priorities.
• Excellent communication skills—written, verbal, and listening—with meticulous attention to detail.
• Strong teamwork and interpersonal skills, fostering collaborative environments.
• Comprehensive understanding of project management principles, methods, and techniques
• Knowledge of the software development lifecycle.
• Understanding of financial concepts, including margin and revenue recognition across various fee structures and contract types
• Experience with project estimation and writing SOWs, Change Orders, etc. 
• Intermediate proficiency in Microsoft Project (or similar) and Microsoft Office Suite, particularly Excel and PowerPoint (or similar).

Scrum Master certification and experience with project management tools such as Jira, Trello, or Asana (preferred but not required).

Compensation / Benefits

•         Competitive compensation
•         Company-paid medical, vision, dental for employees 
•         Company-provided home office equipment
•         Flexible vacation and sick days
•         Team-oriented and supportive working environment
•         Company-sponsored events and swag

Compensation

This position offers a base salary in the range of $120,000–$140,000 USD annually, depending on experience and location. Compensation may vary based on factors including geographic location, level of experience, skills, and performance. This salary range reflects base pay only and does not include any additional compensation such as bonuses, equity, or benefits.

OneSix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, familial status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About the role

We’re looking for a Sr. Product Manager, Retention to own and evolve the systems that power our direct-to-consumer subscriber experience at Grüns.

This role will serve as the primary owner of our subscription platform and the broader subscriber experience across our ecosystem. The goal is simple but ambitious: make subscribing to Grüns the most compelling way to engage with our brand — delivering a premium, membership-like experience that goes far beyond convenience or discounts.

You will lead the strategy, experimentation, and day-to-day optimization of subscription touchpoints, including cancellation flows, subscriber perks, portal experiences, and rewards. This role will also play a key role in shaping and building our loyalty and rewards program so that it works seamlessly with subscriptions to drive engagement, repeat purchase, and long-term customer value.

Reporting into our Director of Retention & Lifecycle - this is a highly cross-functional role that partners closely with Retention, Ecommerce, CX, Product, and Engineering teams. 

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL.

In this role, you will:

• Own the strategy, optimization, and day-to-day management of our subscription platform (SKIO), including subscriber flows, cancellation experiences, LTO setups, and subscriber management features
• Continuously improve the subscriber experience across the account portal and subscription lifecycle, identifying friction points and opportunities to increase retention and satisfaction
• Develop and help launch a differentiated loyalty and rewards program that complements the subscription experience and strengthens long-term customer engagement
• Design and test subscriber benefits including milestone rewards, exclusive perks, wellness partnerships, and other membership-style incentives
• Partner with Ecommerce and Lifecycle teams to build and execute a testing roadmap across subscriber and loyalty touchpoints
• Optimize cancellation and save strategies to improve save rate while protecting long-term customer value
• Help define how loyalty, rewards, and subscription work together to create a cohesive membership-style value proposition
• Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights to inform future improvements
• Serve as the internal subject matter expert on subscription performance, subscriber economics, and loyalty engagement
• Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO
• Help shape the long-term vision for a unified subscription and rewards experience across the Usnacks ecosyste

We're looking for someone who:

• Has 5–8+ years of experience in subscription growth, retention, lifecycle, loyalty, or monetization roles
• Has direct experience operating subscription platforms such as SKIO, Recharge, or similar tools
• Is comfortable configuring and managing complex subscriber flows inside subscription platforms
• Has experience launching or managing loyalty or rewards programs that drive incremental engagement or repeat purchase
• Brings a strong analytical mindset and experience working with cohort analysis, retention metrics, and LTV modeling
• Has experience improving subscription retention, cancellation flows, or subscriber engagement
• Is comfortable operating cross-functionally across ecommerce, lifecycle marketing, CX, and product teams
• Understands the economics of subscription businesses and how retention programs influence long-term growth

Approach to the role:

• You think about subscriptions like a product, not just a marketing channel.
• You see loyalty as part of a broader membership experience rather than a standalone program.
• You are highly strategic but deeply execution-oriented, able to translate ideas into experiments, flows, and improvements.
• You are obsessed with understanding customer behavior and what truly drives retention and engagement.
• You are comfortable navigating complex systems and problem-solving within software platforms.
• You think commercially and understand the impact retention programs have on LTV and margin.
• You are collaborative, proactive, and confident operating in ambiguous environments.

To Apply: 

Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you’ll hear plenty more about that if you join us.

Compensation & Benefits:

At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $130,000-$150,000 depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team.

PHIZENIX INC

Business Development Manager — IT Staffing

Bay Area, CA | Full-time | $80,000 – $120,000 base + commission | IT Staffing / MSP

ABOUT PHIZENIX INC

Phizenix Inc is a Tech Talent Solutions, IT Services and IT Consulting organization based out of Livermore, CA. We partner with leading enterprises and high-growth tech organizations to deliver top IT talent through direct, contract, and MSP-managed staffing solutions. As we scale our Bay Area presence, we are looking for a driven Business Development Manager to expand our client base and revenue.

ABOUT THE ROLE

You will own new business development for Phizenix Inc — opening doors, building relationships, and closing deals with clients preferably from Bay Area, CA. This is a hunter role focused on acquiring net-new logos and growing accounts to $2M–$5M+ in revenue, with deep engagement in MSP/VMS-managed programs.

WHAT YOU'LL DO

• Identify and open net-new client relationships across technology, semiconductor, and enterprise sectors.
• Sell IT staffing and workforce solutions (contract, contract-to-hire, direct hire) targeting $2M–$5M deal values
• Navigate and win within MSP/VMS-managed programs (Fieldglass, Beeline, Wand, IQN)
• Build and maintain a robust pipeline through cold calls, networking, and referrals
• Collaborate with Phizenix recruiting teams to ensure delivery quality and client satisfaction
• Manage the full sales cycle: discovery, proposal, negotiation, close, and account growth
• Meet and exceed quarterly revenue targets

WHAT YOU'LL BRING

• 5+ years of business development or sales experience in IT staffing
• Proven track record of acquiring new logos and growing accounts to $2M–$5M+
• Hands-on experience working within MSP environments and VMS platforms
• Established network of hiring managers, procurement leads, or CXO contacts in the Bay Area
• Experience selling to Silicon Valley clients (tech, SaaS, semiconductor, or enterprise)
• Strong hunter mentality with the ability to generate leads independently
• Excellent consultative selling, negotiation, and relationship-building skills

NICE TO HAVE

• Prior experience at or selling alongside firms
• Familiarity with SOW-based staffing engagements
• Experience in both direct client and MSP channel sales motions

COMPENSATION & PERKS

Commission: Uncapped, on new and expanded accounts

Benefits: Full medical, dental, vision, flexible PTO, and remote flexibility after ramp

WHY PHIZENIX INC

At Phizenix Inc, you'll have the backing of an established staffing brand with the agility of a growth-stage firm. You'll have direct access to leadership, a competitive commission structure, and a clear path to senior sales or management roles as we expand our Silicon Valley footprint.

What you will do: 

• Act as the day-to-day Project Manager for 4 - 7 active projects; exhibiting senior-level ownership over all project scopes/plans, client meetings, written status updates, demos, risk management and iterative scope / expectation management. 
• Consistently track and analyze project progress and budget burn, and work with group and project leadership to escalate concerns and/or risks, and mitigate appropriately.
• Ensure superior quality deliverables by collaboratively engaging cross-discipline leadership, and enforcing rigorous QA processes and standards to provide end to end delivery and client satisfaction.
• Lead discovery engagements (onsite and remotely) that expertly define cross-discipline project requirements and that demonstrate an expert understanding of underlying client business goals and objectives.
• Consistently identify strategic opportunities to engage with the Fueled
• Proactively recognize and realize opportunities to deepen client partnerships and expand account value

About you: 

• You have experience delivering full scope CMS-based web projects for enterprise clients, ideally in an agency environment, and preferably with a practical understanding of the WordPress platform.
• You can describe tangible examples of deescalating project risks by working with members of your team and leadership to develop collaborative solutions.
• Your roles and responsibilities have been primarily client facing. You are often the main point of contact for client requests, escalations, comprehensive updates, and senior-level consultation.
• You have a proven track record of deescalating project risks by working with members of your team and leadership to develop collaborative solutions.
• You are an effective leader of cross-discipline project teams - across account strategy, experience design, engineering, QA and support - and are able to keep the team motivated and on task to deliver the best project outcomes.
• You have excellent verbal and written English communication skills, both internally and externally.

Benefits & Salary

We offer competitive salaries and benefits. Compensation is determined based on a variety of factors including relevant experience, other job-related qualifications, geographic location, and business needs.

Join our Team

If you’re passionate about Fueled’s mission and feel you could thrive in this role, we’d love to hear from you—even if you don’t check all the boxes. Please apply! We carefully review every application, and every candidate receives a response.

We don't want you to miss any communication from us! To ensure you receive updates on your application, please add jobs@fueled.com to your contacts list!

Any data provided will be processed in accordance with applicable law and our privacy policy. Curious about what to expect during our talent process? Check it out here.

#LI-Remote

What you will do: 

ROLE RESPONSIBILITIES

• Client Relationship Management: Cultivate and maintain strong relationships with personal lines insurance clients.
• Review policies for accuracy and coverage gaps; provide recommendations to clients as needed
• Policy Maintenance: Handle policy changes, endorsements, and renewals efficiently and accurately.
• Respond promptly to client inquiries and provide professional guidance on coverage
• Claims Support: Assist clients in the claims process and ensure their needs are met.
• Work closely with carriers and underwriters to negotiate terms and resolve issues
• Maintain accurate and up-to-date client records in Applied Epic
• Support account retention through proactive communication and relationship management

QUALIFICATIONS

• Experience: A minimum of 3 years of experience as a Personal Lines Account manager
• Licensing: Must hold a valid P&C insurance license.
• Communication: Excellent verbal and written communication skills.
• Customer Focus: A commitment to delivering top-notch customer service.
• Organizational Skills: Strong organizational and time-management abilities.
• Ability to manage multiple priorities and meet deadlines
• Team Player: Ability to work effectively within a team and collaborate with colleagues.
• Applied Epic experience preferred

About Wunderkind:

Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.

About the Role:

We’re hiring an ESP & Agency Partnerships Manager to sit on our Partnerships team and drive incremental revenue from our ESP ecosystem (Klaviyo, Salesforce, Braze, Bloomreach, and future ESPs) and agency partners. This is a commercially-oriented role focused on revenue and new deal flow, not just leads or partner sign-ups.

Role Responsibilities:

• ESP sales & CS enablement.

  • Build and run enablement programs for ESP AEs, CSMs, and partner teams (training, collateral, playbooks, office hours).

  • Make it easy for ESP reps to identify where Wunderkind fits, when to pull us in, and how we help them close/retain business.

• Revenue generation from ESP channels

  • Source and progress new revenue opportunities from ESP partners into the Wunderkind pipeline.

  • Build joint plays (vertical, use case, segment) that convert into co-sell opportunities and sourced deals.

  • Track and report against opportunity volume, pipeline value, and closed-won revenue attributed to each ESP.

• Agency ecosystem growth

  • Identify, prioritize, and activate digital agencies and consultancies aligned to our ideal customer profile.

  • Build repeatable motions for co-selling and co-servicing with agencies (introductions, joint pitches, playbooks).

  • Own revenue KPIs from agency channels: sourced/referred deals, upsell/cross-sell into shared accounts.

• Market mapping & TAM with BDAs

  • Partner with BDAs/BDRs to map TAM across ESP and agency ecosystems, build named account lists, and define coverage models.

  • Create partner-specific prospecting packages (talk tracks, proof points, case studies) that BDAs can run at scale.

• Internal coordination & reporting

  • Work cross-functionally with Sales, Marketing, RevOps and Product to ensure our ESP and agency motions are aligned.

  • Maintain a clean view of partner-influenced pipeline, forecast, and performance; communicate wins, gaps, and next moves.

What success looks like:

• ESP and agency programs are directly tied to revenue: measurable sourced and influenced ARR, not just activity and leads.
• Klaviyo and other ESP reps see Wunderkind as a default partner for ID reach and Signals in downmarket and mid-market accounts.
• Agencies view Wunderkind as a go-to monetization partner for their eCommerce 
• Clear visibility into TAM, active plays, and performance across ESP and agency channels.

Required Qualifications:

• 3+ years in partnerships, channel sales, business development, or agency development in martech/adtech, ESP, or SaaS.
• Proven track record of hitting or exceeding revenue targets tied to partners and agencies.
• Deep familiarity with ESP ecosystems (bonus if you’ve worked closely with Klaviyo or Shopify).
• Strong commercial instincts: you think in terms of pipeline, coverage, conversion, and deal strategy, not just relationship-building.
• Comfortable working with sales teams and BDAs; you know how to build programs that reps actually use.
• Excellent communicator and operator – able to run enablement, manage a book of partners, and report clearly on outcomes.

The base salary range for this role is $80,000.00 to $90,000.00. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

#LI-DNI

We are looking for an EMEA based Sales Development Representative to join Fingerprint’s fully remote Business Development team. 

This is a prospecting-first role, you will own outbound pipeline generation across a defined segment of our EMEA  total addressable market, working warmed ABM accounts, inbound hand-raisers, product-qualified leads, and event prospects.

You will operate within a segmented, campaign-aligned motion, executing tightly against ABM priorities set by the BDR Manager and Demand Generation team. This means account-aware, persona-specific outreach. You will be coached to go deep on a focused set of accounts, qualify using PACTA, and hand off well-built opportunities to Commercial, Enterprise and Strategic AEs.

What You'll Do:

• Execute high-volume, high-quality AI-assisted outreach across email, phone, video and LinkedIn. Targeting fraud, identity, payments, and risk personas at Enterprise and Strategic accounts
• Multi-thread into every account you work, building relationships across technical, operational, and executive stakeholders
• Qualify opportunities using the PACTA framework (Pain, Authority, Consequence, Timing, API Calls) to ensure every meeting you book has a realistic path to deal creation
• Manage ABM account coverage, working all Marketing warmed accounts in alignment with our SDR workflow
• Follow up within agreed upon SLAson all inbound leads and persistently reach out to drive opportunity creation
• Enroll accounts into HubSpot sequences and track LinkedIn engagement via Dux-Soup in alignment with team targets
• Hit >300 cold call dials per week using Koncert parallel dialer, with a focus on quality connect conversations
• Execute event prospecting cycles pre-event outreach, and post-event follow-up sequences to drive opportunity creation
• Monitor account alerts and web visit signals to prioritise warm outreach to high-intent accounts
• Maintain clean CRM data in HubSpot and Salesforce to ensure accurate contact records, sequence enrollment status, and opportunity stage management
• Create and manage opportunities with clear next-step notes; work with your manager to reject stale opps with documented reasoning and a follow-up plan
• Participate in weekly 1:1s and team reviews with an ownership mindset: bring data, flag blockers, and propose solutions

How You'll Be Measured:

You will be evaluated across five performance categories:

• Cold Calls: 300 dials per week
• Enrollments: 260 per week 
• Meetings: Set 10 per month
• Inbound Conversion Rate

What We're Looking For:

• 1+ years of outbound sales development experience. You have logged real cold call volume and can point to sequences you have written and tested
• Comfortable with a high-activity model: dials, enrollments, and pipeline creation are your daily operating rhythm
• Genuine curiosity about fraud, identity, and security
• Strong written communication, your emails and LinkedIn messages are direct, specific, and do not sound like templates
• Proficiency with HubSpot or a comparable CRM and sales engagement platform
• Experience with or willingness to ramp on leading MarOps Tools, including Koncert, Dux-Soup
• Aptitude to generate prospecting lists with AI tools and enrichment platforms (Claude, Apollo)
• Comfortable operating in a fully remote, async-first environment
• A process-oriented mindset: you track what works, adjust what does not, and document your learnings in collaboration with BDR manager
• Ability to multi-thread across buying committees 
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom

Tools You'll Use

• HubSpot: sequences, contact management, task workflows
• Koncert: parallel dialer for cold call volume
• Dux-Soup: LinkedIn automation and engagement tracking
• Salesforce: CRM and opportunity management
• LinkedIn Sales Navigator: prospecting and account research
• Apollo: contact data and prospecting lists
• Vector: intent signal monitoring
• Notion: team documentation and workflows

Remote | Full-time

Born in the Basque Country and built for the world, ZenRows is one of the fastest-growing data infrastructure startups in Europe. We work 100% remotely and hire the best people regardless of where they are.

Founded in 2021, we started as a scraping API for developers. In 2026, we are evolving into something bigger: the data collection infrastructure layer for the AI era. Thousands of companies across e-commerce, finance, real estate, and AI rely on ZenRows to power their data pipelines. Now, we're building for the next generation of users: workflow builders, AI engineers, and business teams who don't write code but need data to flow reliably through their systems.

We're looking for a Head of Content to own how ZenRows is discovered, understood, and trusted across LLMs, developer communities, integration ecosystems, and the open web.

The Role

This is not a content volume role. It's a content positioning role.

The way developers and technical teams discover tools has fundamentally changed. Google search is no longer the only, or even the primary surface. Developers ask ChatGPT. Business users ask Gemini. AI engineers search Perplexity. Workflows are built inside Clay, n8n, and Make, where discovery happens through directories, templates, and community recommendations.

Your job is to make ZenRows the trusted, cited, recommended answer across all of these surfaces, not just in Google's top 10.

You'll work closely with Product, Sales, and the GTM Engineer to ensure content is a genuine growth engine, not a support function.

What You'll Own

🔍 AEO, GEO & Discoverability Strategy

This is the core of the role.

• Own ZenRows' Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) strategy: ensuring we are the cited, recommended answer when developers and AI engineers ask about web scraping, data collection, workflow automation, and data pipelines
• Understand how LLMs (ChatGPT, Gemini, Claude, Perplexity) surface and prioritize content, and build a strategy around it
• Develop structured, citation-friendly content formats: comparison pages, definitional guides, integration explainers, and technical FAQs that earn LLM citations
• Own competitive intelligence: track how competitors are being cited, recommended, and positioned in AI search

📊 SEO Strategy & Content Operations

• Own ZenRows' organic search strategy end-to-end: keyword research, topic prioritization, content gap analysis, and competitive benchmarking, with a clear view of where SEO still drives meaningful pipeline and where it doesn't
• Lead content operations: manage the editorial calendar, maintain publishing velocity, and ensure quality standards across in-house writers, freelancers, and external agencies
• Manage, and develop a team of technical writers and editors, setting clear briefs, review processes, and feedback loops that raise the floor on content quality without creating bottlenecks
• Own the relationship with external content agencies: briefing, quality control, performance review, and deciding what stays in-house versus what gets outsourced
• Develop and maintain off-page SEO strategy: link acquisition, guest publishing, and building the kind of third-party authority signals that reinforce ZenRows' position in both traditional search and LLM training corpora
• Work closely with Engineering on technical SEO: site architecture, crawlability, Core Web Vitals, structured data markup, and indexing health, you won't do this alone, but you'll own the roadmap and hold the team accountable
• Maintain a content performance framework: define and track the metrics that matter (organic traffic, keyword rankings, assisted conversions, LLM citation frequency) and use them to make prioritization decisions, not just report on them
• Continuously audit the existing content library for decay, cannibalization, and coverage gaps, and make the hard calls about what gets updated, consolidated, or cut

🧑‍💻 Developer Education & Docs-as-Marketing

• Turn ZenRows' documentation into a top-of-funnel acquisition channel. Think Stripe's docs: content that ranks, educates, and converts, not marketing fluff disguised as technical writing
• Build actionable, developer-focused resources: integration tutorials, use-case walkthroughs, SDK examples, and migration guides
• Create content specifically for the AI/LLM data pipeline audience: tutorials on using ZenRows for RAG pipelines, AI agents, training data collection, MCP server integrations, and agentic workflows
• Collaborate with Engineering and Product to ensure documentation is accurate and genuinely useful
• Partner with DevRel to amplify technical content across developer communities

🔗 Ecosystem & Integration Content

This is new territory for ZenRows, and one of the highest-leverage content surfaces in 2026.

• Build and maintain a library of integration content: how ZenRows works inside Clay, n8n, Make, Zapier, LangChain, LlamaIndex, and other workflow and AI platforms
• Create content that earns ZenRows a presence in integration marketplaces and community directories, not just Google
• Partner with the Partnerships Manager on co-marketing content: joint guides, partner-specific tutorials, template libraries
• Develop content that serves workflow builders and automation teams: non-developer technical users building workflows and automation without writing code

📈 PLG Content & Activation

• Build a content-led activation flywheel: blog post attracts developer → documentation helps them succeed → integration guide shows them what's possible → usage converts to paid
• Partner with Product and Growth on in-app content, onboarding flows, and activation-focused tutorials
• Own the content layer of the trial-to-paid conversion journey

🤝 Sales Enablement & Enterprise Content

• Support Sales with high-impact materials: competitive battle cards, use-case one-pagers, ROI narratives, and case studies
• Develop positioning content for workflow builders and automation teams, as well as business users who interact with data through AI tools and LLM interfaces
• Build and maintain a lean, current library of sales enablement assets, prioritize quality and relevance over volume

👥 Team Leadership

• Lead, mentor, and develop the existing content team
• Define and maintain editorial standards and brand voice across all content types
• Build a culture of experimentation and outcome orientation, not content volume
• Scale through leverage: AI-assisted workflows, freelance network, and smart prioritization

The Person

We're looking for someone who thinks in distribution systems, not publishing calendars.

Required

• 5+ years in content, growth, or developer marketing, ideally at a B2B SaaS, API, or developer infrastructure company
• Deep understanding of AEO and GEO: you know how LLMs source and surface answers, and you've thought about what it means for content strategy
• Technical fluency in developer tools, APIs, or adjacent infrastructure. You don't need to be an engineer, but you need to be able to write or edit a Python snippet, understand what a headless browser does, and explain a web scraping use case to a non-technical audience
• Proven experience building content for both self-serve/PLG and integration-led or enterprise motions
• Strong editorial judgment, you can tell the difference between content that educates and content that fills a calendar
• Experience building and maintaining integration or ecosystem content: tutorials, partner guides, marketplace presence
• Comfortable operating in a fast-moving, autonomous environment without heavy process
• Fluent in English (we are an English-first organization)

Strong Advantage

• Experience with workflow automation platforms (Clay, n8n, Make, Zapier) from a content or product perspective
• Familiarity with the LLM/AI agent ecosystem: LangChain, LlamaIndex, CrewAI, RAG architectures
• Experience evolving or rebuilding a content function through a GTM pivot, not just building from scratch
• Track record of content that drove ecosystem or community-led growth, not only organic search traffic
• Experience using AI-assisted tools to automate content operations at scale (n8n, Claude Code, or similar)

This Role Is Not For Everyone

• We are a small, efficient team of ~20 competing against companies 10x our size. Ownership is real, there is nowhere to hide
• We are fully remote, which means documentation and async communication are essential
• Feedback is constant and candid. Strong opinions are welcomed and debated
• We are scaling fast. Processes evolve. Priorities shift. If you need rigid structure, you may struggle
• We just made a significant strategic pivot. Some things that worked before won't work the same way. You'll need to be comfortable with that ambiguity

Why You'll Love Working Here

• You will own the entire content function at a critical inflection point, the work you do in 2026 will shape the company's market position for years
• Genuine autonomy. You will be trusted, not micromanaged
• Direct access to leadership, our CEO is accessible and values world-class talent
• 100% remote, forever
• A horizontal culture where contributing beyond your job description is expected and celebrated
• You'll be working at the intersection of developer tools, workflow automation, and the AI agent ecosystem, one of the most interesting spaces in tech right now

What Rewards and Benefits Would I Get?

• 100% remote work: true location freedom
• The salary you are worth: we focus on value, not previous compensation
• The equipment you want: choose the tools you need
• Generous Learning & Development budget: courses, materials, growth support
• BitWarden Account for secure password management
• Annual Kick-Off: yearly team event in a new location
• Barcelona Meetups throughout the year
• Deel Benefits: discounts on services, subscriptions, travel, and more
• Access to world-class colleagues reinventing an industry

Our Values

Ownership, Dedication, Impact, Transparency, and Agility run through everything we do. We're a sociable company and don't let a remote model stop us from feeling connected. The atmosphere is friendly, supportive, and driven by a constant desire to improve.

Diversity, Equity & Inclusion

At ZenRows, we are committed to diversity, equity, and inclusion and recognize we can always do more. Every job description is reviewed through a gender bias decoder to ensure inclusivity. We aim to nurture a welcoming and safe environment for everyone.

Privacy and Your Data

At ZenRows, we prioritize the privacy and security of data entrusted to us. We comply with all applicable data protection regulations and industry best practices. Any job offer will be subject to successfully passing background checks.

Join the Airwave team and be part of an exciting journey to transform the way people connect. We’re not just a tech company; we’re a movement, pioneering the future of wireless communication to support field professionals worldwide. With our platform as your ultimate side-kick, you'll empower individuals to access crucial information right when they need it, enabling them to focus more on their work and less on the search. Check out our website and try out our product to learn more.

We’re looking for a proactive, customer-focused Customer Success professional who thrives in fast-paced environments and enjoys building strong relationships while driving measurable outcomes. In this role, you will own customer success across onboarding, adoption, retention, and growth, helping customers maximize value from our platform and become long-term advocates.

This is an exciting opportunity to join a growing team where you will have direct impact on customer experience, product direction, and internal processes. We’re especially looking for someone who understands field service, mechanical, or technician-driven businesses and can bring modern, AI-powered ways of working to help both our customers and our team operate more efficiently.

What You’ll Do:

• Serve as the primary point of contact for key customers throughout the customer lifecycle, including onboarding, adoption, advocacy, renewal, and expansion
• Guide customers to become product experts by training users and teams to confidently use the platform independently
• Monitor customer health metrics and lead regular business reviews to celebrate wins, uncover risks, and identify growth opportunities
• Proactively identify churn or downgrade risks and build action plans to improve retention and customer outcomes
• Build strong executive and user-level relationships, acting as a trusted advisor to stakeholders across the organization
• Partner cross-functionally with Product, Sales, Marketing, and Support to improve the customer experience and drive long-term success
• Represent the voice of the customer internally by sharing feedback, trends, and recommendations that influence product roadmap and strategy
• Support product launches and validate new releases to ensure enhancements are customer-ready
• Create scalable customer education resources such as training materials, demo videos, help documentation, and best practices guides
• Help improve and scale the Customer Success function by identifying process improvements, new engagement strategies, and operational efficiencies
• Establish and measure weekly, monthly, and quarterly goals tied to customer adoption, retention, and satisfaction
• Introduce and champion AI tools and workflows, including helping the team adopt tools like Claude and AI coworkers to work smarter and faster

What You’ll Need:

• 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
• Experience working with field service, mechanical, technician-based, or operations-heavy businesses strongly preferred
• Strong business acumen with the ability to understand customer workflows and translate product value into business outcomes
• Proven ability to build trust and drive results with a broad range of stakeholders, from executives to frontline users
• Demonstrated success resolving complex customer issues, strengthening relationships, and turning detractors into advocates
• Comfortable learning new technologies quickly and speaking confidently about software solutions
• Experience using CRM and Customer Success platforms preferred
• Well versed in AI tools and excited to bring new ideas, train others, and help integrate AI into day-to-day work
• Strong written communication skills with experience creating documentation, training resources, and process maps
• Highly organized, goal-oriented, and adaptable with a growth mindset
• Ability to thrive in a fast-moving environment where you can build processes while delivering results

Compensation:

$83k-100k annual salary based on experience

Our Values:

DREAMING BIG

We constantly challenge ourselves to push boundaries, defy conventional wisdom, and take smart risks by pursuing big opportunities hiding in plain sight.

MOVING FAST

We push ourselves and portfolio companies to build processes and systems that compress time, speed, and decision-making to produce results faster.

EXPECTING MORE

We demand the best from ourselves, our team, and our partners. We create the context for success by providing the appropriate resources, infrastructure, training, and mentorship required to win.

Airwave is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Role

Actabl is building the next evolution of its go-to-market motion, Account-Based Engagement, where aligned pods of Account Executives, Account Managers, and Customer Success Managers work the full Actabl platform together. The Sales Development Representative is the front edge of that motion.

This is an outbound-first role. You will prospect into hospitality operators, run signal-driven plays in coordination with RevOps, and qualify inbound demand, making sure the right opportunities reach the right pod with the context needed to close. You sit inside the Technical Sales function, directly supporting AE and AM pods across all four Actabl products: Hotel Effectiveness, ProfitSword, Alice, and Transcendent. This is not a waiting-for-leads role. The expectation is that you are creating pipeline.

What You'll Do

Outbound Prospecting & Pipeline Generation (Primary)

• Build and execute outbound sequences targeting hotel operators, ownership groups, and management companies across Actabl's four product lines
• Run signal-driven outbound plays in coordination with RevOps and Marketing, including deactivated user tracking, job change monitoring, and Clay workflow execution
• Identify re-engagement opportunities from closed-lost and dormant accounts; surface to the appropriate AE or AM pod with a documented rationale
• Prospect into ABE whitespace within defined pod territories, prioritizing accounts with multi-product expansion potential
• Maintain a disciplined outreach cadence across phone, email, and LinkedIn -- volume with intent, not spray-and-pray

Inbound Qualification & Routing

• Qualify inbound demo requests routed through the sales intake model and produce a clean handoff summary for the receiving AE or AM
• Triage and manage the sales inbox, ensuring no qualified lead goes unrouted or dark
• Route opportunities accurately to the correct pod within defined SLA windows

Documentation & Process

• Document workflows as you build them
• Flag routing gaps, intake failures, and process breakdowns to manager within 24 hours of identification
• Maintain accurate CRM records in Salesforce -- every prospect interaction logged, every handoff clean

What We're Looking For

Required Experience

• 1-3 years in a customer-facing role: inside sales, SDR, hospitality operations, SaaS support, or similar
• Track record of running outbound sequences and owning a pipeline number
• Comfortable running qualifying conversations on the phone -- a consultative opener, not a script reader
• Strong written communication; can produce a clean handoff summary and a process doc without hand-holding
• Organized and self-directed under a multi-queue workload, both outbound and inbound
• Proficiency with CRM tools (Salesforce and/or HubSpot); baseline literacy required, depth developed on the job

Strongly Preferred

• Hospitality industry experience: property operations, front office, F&B management, revenue management, or ops coordinator background all count
• Familiarity with sales engagement tools (Gong, Apollo, Outreach, or similar)
• Experience executing signal-based outbound
• Exposure to multi-product SaaS environments or a land-and-expand sales motion

Communication & Presentation Skills

• Exceptional ability to present complex technical concepts clearly to both technical and executive audiences
• Clear and confident verbal communicator -- able to open a cold conversation, run an intro call, and hold the room with a stakeholder present
• Proven consultative discovery skills: asking great questions, uncovering hidden needs, and connecting solutions to business outcomes
• Confident handling objections and competitive situations

Key Competencies

Outbound Instinct: Builds a prospecting hypothesis, finds the right contact, opens a conversation that earns the next one. Does not confuse activity with progress.

Qualification Discipline: Asks the right questions quickly, identifies fit or no-fit without wasting AE time, and produces handoffs that move deals forward rather than stall them.

Routing Accuracy: Understands the pod structure and ABE model. Gets the right opportunity to the right person with the right context, every time.

Hospitality Fluency: Can hold a credible first conversation with a hotel GM, ops director, or ownership group contact. Knows which Actabl product maps to which operational pain point.

Process Ownership: Follows the intake model, documents gaps, and flags breakdowns early. Leaves every workflow more legible than they found it.

Coachability: Implements feedback in the next interaction. Asks clarifying questions. Receives direction without defensiveness and shows the adjustment.

Additional Information:

• Compensation: Base salary of $60k + $20k annual bonus target
• Location: Preferred location for this position is our Denver office. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.
• Work Environment: We are a hybrid friendly company with office hubs in Denver, Atlanta, and Tampa. Preferred location for this position is Denver. However, candidates located outside of our office hubs will be reviewed and considered if necessary. No matter where you live and work, you’re a part of the Actabl team. 

Occasional travel may be required for team meetings, conferences, or training sessions, including both in-state and out-of-state travel.

About the role

We’re looking for a Sr. Manager of Subscriber Experience to own and evolve the systems that power our direct-to-consumer subscriber experience at Grüns.

This role will serve as the primary owner of our subscription platform and the broader subscriber experience across our ecosystem. The goal is simple but ambitious: make subscribing to Grüns the most compelling way to engage with our brand — delivering a premium, membership-like experience that goes far beyond convenience or discounts.

You will lead the strategy, experimentation, and day-to-day optimization of subscription touchpoints, including cancellation flows, subscriber perks, portal experiences, and rewards. This role will also play a key role in shaping and building our loyalty and rewards program so that it works seamlessly with subscriptions to drive engagement, repeat purchase, and long-term customer value.

Reporting into our Director of Retention & Lifecycle - this is a highly cross-functional role that partners closely with Retention, Ecommerce, CX, Product, and Engineering teams. 

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL.

In this role, you will:

• Own the strategy, optimization, and day-to-day management of our subscription platform (SKIO), including subscriber flows, cancellation experiences, LTO setups, and subscriber management features
• Continuously improve the subscriber experience across the account portal and subscription lifecycle, identifying friction points and opportunities to increase retention and satisfaction
• Develop and help launch a differentiated loyalty and rewards program that complements the subscription experience and strengthens long-term customer engagement
• Design and test subscriber benefits including milestone rewards, exclusive perks, wellness partnerships, and other membership-style incentives
• Partner with Ecommerce and Lifecycle teams to build and execute a testing roadmap across subscriber and loyalty touchpoints
• Optimize cancellation and save strategies to improve save rate while protecting long-term customer value
• Help define how loyalty, rewards, and subscription work together to create a cohesive membership-style value proposition
• Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights to inform future improvements
• Serve as the internal subject matter expert on subscription performance, subscriber economics, and loyalty engagement
• Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO
• Help shape the long-term vision for a unified subscription and rewards experience across the Usnacks ecosyste

We're looking for someone who:

• Has 5–8+ years of experience in subscription growth, retention, lifecycle, loyalty, or monetization roles
• Has direct experience operating subscription platforms such as SKIO, Recharge, or similar tools
• Is comfortable configuring and managing complex subscriber flows inside subscription platforms
• Has experience launching or managing loyalty or rewards programs that drive incremental engagement or repeat purchase
• Brings a strong analytical mindset and experience working with cohort analysis, retention metrics, and LTV modeling
• Has experience improving subscription retention, cancellation flows, or subscriber engagement
• Is comfortable operating cross-functionally across ecommerce, lifecycle marketing, CX, and product teams
• Understands the economics of subscription businesses and how retention programs influence long-term growth

Approach to the role:

• You think about subscriptions like a product, not just a marketing channel.
• You see loyalty as part of a broader membership experience rather than a standalone program.
• You are highly strategic but deeply execution-oriented, able to translate ideas into experiments, flows, and improvements.
• You are obsessed with understanding customer behavior and what truly drives retention and engagement.
• You are comfortable navigating complex systems and problem-solving within software platforms.
• You think commercially and understand the impact retention programs have on LTV and margin.
• You are collaborative, proactive, and confident operating in ambiguous environments.

To Apply: 

Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you’ll hear plenty more about that if you join us.

Compensation & Benefits:

At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $130,000-$150,000 depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team.

About the role

We’re hiring an Account Manager, Alternative & Specialty Channel to build and scale Grüns’ alternative sales channels beyond traditional big box retail. This role is responsible for owning strategy, execution, and relationships across specialty, wellness, B2B, and other non-traditional channels that drive incremental revenue, brand credibility, and long-term optionality.

You’ll act as the dedicated business owner for the Alt & Specialty channel, identifying where we can win on product differentiation, margin structure, and brand fit — and moving quickly from hypothesis to execution.

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL. This role also requires monthly travel to support key retail partners and business priorities.

In this role, you will:

• Own the Alternative & Specialty channel end-to-end, acting as the primary point of accountability for strategy, execution, performance, and relationships.
• Identify, validate, and prioritize non-traditional sales channels including specialty retail, wellness, B2B, travel, military, beauty, sporting goods, and indie retail.
• Build and maintain a 12–18 month channel roadmap, sizing opportunities and ranking them by revenue potential, margin, strategic fit, and scalability.
• Establish a monthly sales and performance cadence, delivering clear updates, insights, and forward-looking opportunities to leadership.
• Own and scale Faire Wholesale, driving new retailer acquisition, repeat purchase, promo strategy, and product visibility.
• Develop and execute promo plans and calendars that are efficient, on-brand, and margin-aware.
• Standardize pricing, promos, and terms wherever possible, treating one-off deals as the exception.
• Build CRM structure and playbooks to track pipeline health, velocity, and ROI — making the channel easier to scale over time.

We're looking for someone who:

• Has 5+ years of CPG sales experience, with direct ownership of multiple accounts (buyers, brokers, merchandising, operations).
• Brings a strong understanding of specialty and alternative channel economics, merchant strategies, and vendor expectations.
• Has a proven track record expanding distribution, door counts, and off-shelf programs (features, endcaps, promos).
• Is highly analytical and comfortable translating data into clear, compelling sell-in stories and internal recommendations.
• Is fluent in Excel/Sheets and presentation tools, with experience building models, dashboards, and sales materials.
• Has hands-on experience with Faire Wholesale.

Approach to the role:

• Acts like an owner, not an account manager — fully accountable for P&L, relationships, and execution.
• Brings a strategic lens with hands-on follow-through, moving easily between planning and doing.
• A confident negotiator who advocates for what’s right for the business.
• Curious, resourceful, and disciplined — tests fast, learns quickly, and kills low-impact work early.
• Passionate about health and nutrition, motivated by building meaningful brand presence in the right places.
• Embodies a “nothing is below me” mindset — willing to do whatever it takes to win.

To Apply: 

Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you’ll hear plenty more about that if you join us.

Compensation & Benefits:

At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $120,000-$140,000 depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team.