What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

The Manager, Treasury Operations is responsible for the daily cash disposition, bank account management, and payment processing of the enterprise. In addition, the role will support in the company’s liquidity planning, treasury workstation testing and integration, and additional projects as directed by the Sr. Director, Treasury and/or the Chief Financial Officer. It has managerial responsibilities for account management specialist and analysts as part of the Treasury team.

Key Responsibilities

• Prepare the daily cash disposition (including prior day reconciliation) for all bank accounts
• Lead for the SAP treasury workstation utilization, including working with IT teams located in the United States, Germany, and Czech Republic on system enhancements or production incidents
• Analyze and mitigate current FX exposures by preparing and submitting accurate FX spot deal orders to buy or sell foreign currencies
• Primary contact for internal and external auditors for any cash management related documentation requests, process walk-throughs, and explanations
• Approve and release manual payments via bank software
• Resolve payment issues with banking partners or relevant IT teams to ensure payments settle with determined value date
• Maintain and enforce bank account management policies
• Proactively engage key business areas to collect and understand the business to accurately forecast cash inflows and outflows
• Provide insights and information to Sr. Director, Treasury for strategic liquidity planning activities
• Manage and administer Scout’s corporate charge card program.
• Provide regular reporting to the CFO and Finance Management Team on Scout’s liquidity position and forecast
• Responsible for various governance, risk, and compliance initiatives
• Support both internal and external legal teams with respect to ISDA negotiations for Scout Motors Inc.
• Coordinate hedge accounting related topics with Scout Accounting and Volkswagen Group’s Hedge Accounting team.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Occasional business travel (mostly domestic, occasionally international) to other locations will be required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's degree with a concentration in accounting, finance, or economics
• 7-10 years experience in corporate treasury or banking
• Excellent interpersonal, verbal, and written communication skills
• Ability to build sustainable relationships with internal colleagues, senior management, banking partners, external consultants, etc.
• Influencing and negotiating skills; assertive when needed
• Ability to multi-task and organize multiple projects and tasks
• Effective analytical and conceptual skills to develop and drive strategic solutions to technical and business related challenges
• Proven ability to lead, manage, and supervise project teams
• Working knowledge of treasury workstations, with respect to cash management and payments
• Practical IT knowledge of modern IT concepts (i.e. visual basic macros, job scripting, etc.)

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $120,000.00 - $145,000.00

Internal Leveling Code: M8

About the team  

Roku is constantly innovating and finding new ways to provide new value for our customers, and Roku's Retail Sales team is responsible for driving the growth of Roku's retail products and programs by bringing our device portfolio to market through the country's largest retail partners. We manage the commercial relationships, in-store presence, and sell-through performance that connect Roku products to millions of customers every day. 

About the role  

We're looking for a National Account Manager to own Roku's relationship with Walmart. This is a full-stack commercial role: you'll help inform strategy, build relationships, and drive execution across pricing, promotion, product placement, and sell-through. You'll be the internal voice of Walmart and the external face of Roku, and you'll be expected to bring both perspectives to the table. This role will require frequent travel to Bentonville, AR to meet with partners and stakeholders in the area. 

As the primary contact for Roku devices at Walmart, you’ll be responsible for achieving annual and quarterly revenue goals and for planning and executing category roadmaps that deliver on pricing, promotion, and product placement objectives.  

We're not necessarily looking for someone who already knows everything about the TV business. We're looking for someone who has won at Walmart in a competitive category and knows how to build on that success. If you've driven results at the world's largest retailer and you're excited about learning a new space, this role was built for you.  

For Remote US Only - The estimated annual salary for this position is between $191,000 - $224,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 

What you’ll be doing  

• Own Roku’s Walmart devices business end-to-end across US stores and walmart.com: item setup, modular and in-store placement, pricing, promotion, forecasting, in-stock management, and end-of-life transitions 
• Assess opportunities for retail growth and expansion across TVs, streaming media players, audio, smart home, and related markets, with a focus on Walmart’s ecosystem 
• Develop and present annual and quarterly business plans tied to clear revenue, margin, and share targets 
• Ensure promotional alignment internally and with Walmart across key events, features, and programs 
• Build strong, trust-based relationships across Walmart's buying, replenishment, merchant, and ecommerce teams 
• Lead regular Walmart business cadences, using POS, inventory, and margin data to recommend pricing, promotion, assortment, and allocation actions 
• Understand Roku’s business and market dynamics and translate market, shopper, and competitive insights into actionable retail strategies and test-and-learn plans 
• Partner with Retail Strategy, Sales Operations, FP&A, Product, and Operations to align on forecasts, promotions, and product priorities 
• Partner with Retail Marketing and OEM partners to develop in-aisle, endcap, and seasonal programs that drive incremental traffic and conversion 
• Customize sell-in and sell-out materials for Walmart's unique buying process, internal review cadence, and decision-makers 
• Track performance against targets and lead regular business reviews with both Walmart and internal stakeholders, including senior Roku leadership

We're excited if you have 

• Bachelor’s degree or equivalent practical experience; MS/MBA or equivalent experience preferred 
• 8+ years of sales or account management experience in consumer or consumer electronics categories, selling into retail 
• 3+ years of experience selling into Walmart, with established buyer-level relationships 
• Proven track record of hitting revenue targets and growing a business at Walmart, regardless of category 
• A deep understanding of the big-box retail environment and how decisions around assortment, placement, price, and promotion show up in-store and online 
• Ability to operate strategically and get into the details — you can build a Joint Business Plan (JBP) and pull a Point-of-Sale (POS) report 
• Comfort building cases from data (POS, share, margin, promo ROI) and translating insights into clear recommendations 
• Can think strategically, but can dig in to answer questions and get the details in order to ensure the strategy can be realized 
• Enjoy working cross-functionally, but can also work independently in a fast-paced, ambiguous environment 
• Take a long-term view when evaluating opportunities and setting priorities for Walmart and Roku’s broader retail portfolio 
• Strong cross-functional instincts; you know how to work through influence, not just authority, with partners across finance, operations, marketing, and product 
• Clear, confident communication skills with the ability to tailor the message for a Walmart merchant, a cross-functional working team, or a Roku executive 

#LI-DH2
#LI-Remote

The role:

The Brand Executive is a field sales position responsible for driving business, brand loyalty and brand recognition in a defined, geographic territory through both new business development and existing business growth strategies.

The assigned territory includes Northern New Jersey above highway 78 to Hoboken.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a base salary of $66,550 with potential commission earnings of up to $34,000 and car allowance.

What you will do:

The Brand Executive works together with an account team to grow territory and salon sales through product education sell-in and sell through strategies, business consultation, merchandising, promotions and relationship management.

The Brand Executive reports into the Regional Sales Manager for their specific, geographic territory and has predetermined targets for both new business development and growth of existing accounts.

• Create a powerful, trusting relationship with salon owners, stylists and employees
• Rotation management inclusive of both existing and new business development
• Maintain funnel of potential new business
• Work with Regional Brand Managers to determine and support sell-in and sell-through strategies at a salon-by-salon level
• Deliver highest quality in-salon presentations and product classes
• Launch new salons and retail accounts
• Meet new business goals
• Sell in new products to existing salons
• Achieve individual revenue goals by educating and consulting with the salon owners, managers, and stylists
• Support retail segment sales through merchandising and promotional activity.
• Manage a systematic meeting schedule for assigned accounts.
• Execute strategic education plans for each salon in territory of focus accounts.
• Promote, plan, coordinate and help execute regional and national company-sponsored, business development and educational events
• Attend all company provided meetings and trainings
• Overnight travel up to 75%

What you will need:

• Bachelor's degree or minimum of 3-5 years of relevant sales and retail experience.
• Candidates with outside sales and salon industry experience preferred
• Strong communication and presentation skills
• High sales drive
• Ability to prospect and close new business
• Strong negotiation skills
• Strategic and analytical thinking
• Service oriented
• Adaptable to working with and educating various personality types
• Competitive and collaborative
• Computer Skills: Word, Excel, Outlook, and general comfort with new programs

How we work: Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and create our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with great compensation packages, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

Kao USA is an Equal Opportunity Employer, including disabled and veterans.

#LI-BP1

The role:

The Brand Executive is a field sales position responsible for driving business, brand loyalty and brand recognition in a defined, geographic territory through both new business development and existing business growth strategies.

The assigned territory includes Northern New Jersey above highway 78 to Hoboken.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a base salary of $66,550 with potential commission earnings of up to $34,000 and car allowance.

What you will do:

The Brand Executive works together with an account team to grow territory and salon sales through product education sell-in and sell through strategies, business consultation, merchandising, promotions and relationship management.

The Brand Executive reports into the Regional Sales Manager for their specific, geographic territory and has predetermined targets for both new business development and growth of existing accounts.

• Create a powerful, trusting relationship with salon owners, stylists and employees
• Rotation management inclusive of both existing and new business development
• Maintain funnel of potential new business
• Work with Regional Brand Managers to determine and support sell-in and sell-through strategies at a salon-by-salon level
• Deliver highest quality in-salon presentations and product classes
• Launch new salons and retail accounts
• Meet new business goals
• Sell in new products to existing salons
• Achieve individual revenue goals by educating and consulting with the salon owners, managers, and stylists
• Support retail segment sales through merchandising and promotional activity.
• Manage a systematic meeting schedule for assigned accounts.
• Execute strategic education plans for each salon in territory of focus accounts.
• Promote, plan, coordinate and help execute regional and national company-sponsored, business development and educational events
• Attend all company provided meetings and trainings
• Overnight travel up to 75%

What you will need:

• Bachelor's degree or minimum of 3-5 years of relevant sales and retail experience.
• Candidates with outside sales and salon industry experience preferred
• Strong communication and presentation skills
• High sales drive
• Ability to prospect and close new business
• Strong negotiation skills
• Strategic and analytical thinking
• Service oriented
• Adaptable to working with and educating various personality types
• Competitive and collaborative
• Computer Skills: Word, Excel, Outlook, and general comfort with new programs

How we work: Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and create our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with great compensation packages, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

Kao USA is an Equal Opportunity Employer, including disabled and veterans.

#LI-BP1

The role:

The Brand Executive is a field sales position responsible for driving business, brand loyalty and brand recognition in a defined, geographic territory through both new business development and existing business growth strategies.

The assigned territory includes the states of Tennessee and Alabama.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a competitive salary range of $90,000 - $97,450 plus bonus and car allowance.

What you will do:

The Brand Executive works together with an account team to grow territory and salon sales through product education sell-in and sell through strategies, business consultation, merchandising, promotions and relationship management.

The Brand Executive reports into the Regional Sales Manager for their specific, geographic territory and has predetermined targets for both new business development and growth of existing accounts.

• Create a powerful, trusting relationship with salon owners, stylists and employees
• Rotation management inclusive of both existing and new business development
• Maintain funnel of potential new business
• Work with Regional Brand Managers to determine and support sell-in and sell-through strategies at a salon-by-salon level
• Deliver highest quality in-salon presentations and product classes
• Launch new salons and retail accounts
• Meet new business goals
• Sell in new products to existing salons
• Achieve individual revenue goals by educating and consulting with the salon owners, managers, and stylists
• Support retail segment sales through merchandising and promotional activity.
• Manage a systematic meeting schedule for assigned accounts.
• Execute strategic education plans for each salon in territory of focus accounts.
• Promote, plan, coordinate and help execute regional and national company-sponsored, business development and educational events
• Attend all company provided meetings and trainings
• Overnight travel up to 75%

What you will need:

• Bachelor's degree or minimum of 3-5 years of relevant sales and retail experience.
• Candidates with outside sales and salon industry experience preferred
• Strong communication and presentation skills
• High sales drive
• Ability to prospect and close new business
• Strong negotiation skills
• Strategic and analytical thinking
• Service oriented
• Adaptable to working with and educating various personality types
• Competitive and collaborative
• Computer Skills: Word, Excel, Outlook, and general comfort with new programs

How we work: Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and create our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with great compensation packages, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

Kao USA is an Equal Opportunity Employer, including disabled and veterans.

#LI-BP1

About the role:

Samsara is seeking a Manager, Sales Operations to play a pivotal role in designing, scaling, and elevating the systems, processes, and policies that power our global sales engine. As a trusted partner to senior leaders across Samsara’s go-to-market teams, you will own and scale critical Run-the-Business (RTB) processes, ensuring our sales organization operates with speed, accuracy, and consistency as we grow past $2B in revenue. This leader will have an outsized impact on the future of our sales organization by delivering long-term, transformative solutions that bring together people, process, and technology across the pre-sales customer journey.

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Seattle Metro.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Own, scale, and uplevel Run-the-Business (RTB) processes that are critical to keeping Sales running seamlessly—driving accuracy, speed, and continuous improvement.
• Hire, develop, and retain talent on the team, with a view towards using automation to expand per person capacity
• Drive operational excellence in account segmentation, territory planning, and execution, building the frameworks and analyses that guide how we assign and manage books of business.
• Work with systems and data teams to enhance workflows, automate manual tasks, and drive efficiency across the Sales organization.
• Leverage Salesforce CRM and advanced Excel logic to manage complex ownership models, territory rules, and opportunity distribution.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years of experience in sales tools management or related roles.
• 2+ years of people management experience
• Proven success in managing tools and/or processes for large sales teams (1,000+  users).
• Demonstrated ability to use AI tools and automation to increase productivity and transform team capacity
• Strong project management skills with experience in implementation and ROI measurement.
• Excellent communication and collaboration skills.
• Familiarity with CRM systems, sales automation tools, and productivity software
• Bachelor’s degree in business, finance, economics, engineering, or a related field; MBA is optional

An ideal candidate also has:

• Expertise in Salesforce CRM (Administrator experience a plus).
• Advanced Excel/Google Sheets proficiency.
• Experience in account segmentation, territory planning, and sales operations execution.
• Strong communication skills with both technical and business stakeholders.
• Project/program management experience; familiarity with Lead-to-Cash systems or process improvement methodologies is a plus.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com  

THE ROLE:

We are seeking a senior treasury leader to take full ownership of group liquidity, banking strategy, and covenant compliance. This is a high-impact role at the centre of financial decision-making, responsible for shaping the company’s cash position, funding strategy, and financial resilience.

The role will own the 12-month cashflow forecast and liquidity outlook, providing clear, actionable insight to the CFO and senior leadership. You will partner closely with FP&A but retain accountability for translating business performance into cash, identifying risks early, and ensuring the business is appropriately funded at all times.

Liquidity & Cashflow Ownership (Core Focus)

• Own and maintain the group 12-month rolling cashflow forecast, ensuring accuracy, integrity, and alignment with business performance
• Develop and manage short-term (daily/weekly) and medium-term liquidity forecasts, with clear visibility on headroom and funding requirements
• Translate FP&A forecasts into cash outcomes, incorporating working capital dynamics, debt service, and operational realities
• Work with transactional accounting teams to manage cashflow via payment, receipts and other discretionary items to plan
• Deliver regular, high-quality liquidity reporting to the CFO and senior stakeholders, highlighting risks, sensitivities, and mitigation actions
• Lead variance analysis and continuously improve forecast accuracy and methodology
• Support F&PA in developing the groups long term (3-5 year) cash flow position
• Establish cash as a core KPI, optimising use of liquidity and driving accountability across the business

Covenant Reporting & Debt Oversight

• Own all covenant calculations, compliance monitoring, and lender reporting
• Ensure alignment between cashflow forecasts, covenant models, and financing structures
• Provide forward-looking covenant headroom analysis under multiple scenarios
• Act as the primary point of contact for lenders, supporting ongoing relationship management and any refinancing or amendment processes

Banking Strategy, Hedging & Treasury Operations

• Own global banking relationships, account structures, and treasury operations
• Lead optimisation of cash management structures (e.g. pooling, sweeping, intercompany funding)
• Ensure we maximise return on excess cash funds
• Define and execute the group’s hedging strategy (FX, interest rate, and other relevant exposures), ensuring alignment with risk appetite and underlying business exposures
• Monitor and report on hedging positions, effectiveness, and associated risks
• Partner with Finance and Accounting to ensure appropriate hedge documentation and accounting treatment
• Oversee bank mandates, controls, and governance frameworks
• Negotiate banking facilities, fees, and service arrangements
• Ensure efficient execution of payments, collections, and liquidity positioning

Strategic Finance Partnership

• Act as a key partner to FP&A, Finance, and senior leadership, providing a cash and risk lens on business performance and strategic decisions
• Support scenario planning, stress testing, and strategic initiatives with robust cash and liquidity analysis
• Provide clear recommendations on funding strategy, capital allocation, and financial risk management

Controls, Systems & Continuous Improvement

• Maintain strong controls across all treasury activities, ensuring compliance with internal policies and external requirements
• Drive improvements in forecasting processes, data quality, and automation
• Lead or support implementation and optimisation of treasury systems and tools

WHAT YOU’LL BRING:

• 8–12+ years’ experience in treasury or corporate finance, with clear ownership of cashflow forecasting and liquidity management
• Proven experience owning and delivering 12-month (or longer) cashflow forecasts in a complex business
• Strong track record in debt facilities, covenant reporting, and lender management
• Experience managing FX and/or interest rate hedging programmes
• Experience operating in a dynamic, fast-paced environment (e.g. PE-backed, high-growth, or multinational)
• Advanced cashflow modelling and forecasting capability
• Strong understanding of working capital, liquidity drivers, and debt structures
• Good understanding of financial risk management and hedging instruments
• Ability to connect P&L, balance sheet, and cash seamlessly
• Experience with treasury management systems and banking platforms
• High ownership mindset with the ability to operate autonomously
• Commercially astute with strong judgement and problem-solving ability
• Confident communicator, able to influence senior stakeholders
• Detail-oriented but able to elevate to strategic insights
• Proactive, with a focus on continuous improvement

IT WILL BE A BONUS IF YOU ARE: 

• ACA / ACCA / CIMA or equivalent
• AMCT or equivalent treasury qualification

The annualized base salary for this role ranges from $165,000 to $175,000 USD and includes eligibility for annual bonus scheme. This role will also be eligible to take part in Genius Sports Group's benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. 

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. 

One team, being brave, driving change  

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a highly motivated and detail-oriented Manager, Corporate Accounting to lead key aspects of our accounting operations in a fast-paced environment. This role will own the integrity and efficiency of the close process, drive automation and system enhancements, and partner cross-functionally with Technical Accounting, Engineering, and Finance teams.

You will play a critical role in scaling accounting operations, improving processes, and ensuring accurate and timely financial reporting as the company grows.

This is a full-time position based out of our Denver or Oakland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use:

Netsuite, Coupa, FloQast, BigQuery, AI Tools

What You’ll Do:

Team Leadership & Development

• Manage, mentor, and develop a team of corporate accountants, fostering a high-performance and continuous improvement culture

• Establish clear goals, priorities, and accountability across the team

• Drive process standardization and documentation to support scalability

Close & Financial Reporting

• Own and manage the monthly, quarterly, and annual close processes, ensuring accuracy and timeliness

• Review journal entries, account reconciliations, and flux analyses

• Ensure compliance with US GAAP and internal accounting policies

• Partner with Technical Accounting on complex accounting areas and new business initiatives

Systems, Automation & Process Improvement

• Lead initiatives to automate and streamline accounting workflows, reducing manual effort and risk

• Collaborate with Engineering and Data teams to enhance data pipelines and reporting accuracy

• Drive system integrations and improvements across financial systems

Cross-Functional Collaboration

• Partner closely with Technical Accounting on policy implementation, revenue recognition considerations, and complex transactions

• Work with Engineering and Data teams to improve data integrity, automate reporting, and support scalable infrastructure

• Collaborate with FP&A, Procurement, and other stakeholders to align on financial insights and operational needs

Controls & Compliance

• Strengthen and maintain internal controls over financial reporting

• Support audit processes (internal and external), including preparation of schedules and documentation

• Ensure compliance with SOX and company policies

Skills We’re Looking For:

• Bachelor’s degree in Accounting or Finance; CPA strongly preferred

• 5–7+ years of accounting experience, with a mix of public accounting and industry preferred

• Prior experience in a SaaS or high-growth technology company

• Proven experience managing and developing teams

• Strong understanding of month-end close, general ledger, and financial reporting processes

• Hands-on experience with NetSuite and close automation tools (e.g., FloQast)

• Experience working with large datasets or data tools (e.g., BigQuery) is a plus

• Demonstrated ability to drive process improvements and automation initiatives

• Strong cross-functional communication skills, especially with technical teams

Bonus Skills​:

• Exposure to AI tools (e.g., ChatGPT, Claude) for workflow or productivity enhancements

#LI-HYBRID #LI-JG1

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a highly motivated and detail-oriented Manager, Corporate Accounting to lead key aspects of our accounting operations in a fast-paced environment. This role will own the integrity and efficiency of the close process, drive automation and system enhancements, and partner cross-functionally with Technical Accounting, Engineering, and Finance teams.

You will play a critical role in scaling accounting operations, improving processes, and ensuring accurate and timely financial reporting as the company grows.

This is a full-time position based out of our Denver or Oakland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use:

Netsuite, Coupa, FloQast, BigQuery, AI Tools

What You’ll Do:

Team Leadership & Development

• Manage, mentor, and develop a team of corporate accountants, fostering a high-performance and continuous improvement culture

• Establish clear goals, priorities, and accountability across the team

• Drive process standardization and documentation to support scalability

Close & Financial Reporting

• Own and manage the monthly, quarterly, and annual close processes, ensuring accuracy and timeliness

• Review journal entries, account reconciliations, and flux analyses

• Ensure compliance with US GAAP and internal accounting policies

• Partner with Technical Accounting on complex accounting areas and new business initiatives

Systems, Automation & Process Improvement

• Lead initiatives to automate and streamline accounting workflows, reducing manual effort and risk

• Collaborate with Engineering and Data teams to enhance data pipelines and reporting accuracy

• Drive system integrations and improvements across financial systems

Cross-Functional Collaboration

• Partner closely with Technical Accounting on policy implementation, revenue recognition considerations, and complex transactions

• Work with Engineering and Data teams to improve data integrity, automate reporting, and support scalable infrastructure

• Collaborate with FP&A, Procurement, and other stakeholders to align on financial insights and operational needs

Controls & Compliance

• Strengthen and maintain internal controls over financial reporting

• Support audit processes (internal and external), including preparation of schedules and documentation

• Ensure compliance with SOX and company policies

Skills We’re Looking For:

• Bachelor’s degree in Accounting or Finance; CPA strongly preferred

• 5–7+ years of accounting experience, with a mix of public accounting and industry preferred

• Prior experience in a SaaS or high-growth technology company

• Proven experience managing and developing teams

• Strong understanding of month-end close, general ledger, and financial reporting processes

• Hands-on experience with NetSuite and close automation tools (e.g., FloQast)

• Experience working with large datasets or data tools (e.g., BigQuery) is a plus

• Demonstrated ability to drive process improvements and automation initiatives

• Strong cross-functional communication skills, especially with technical teams

Bonus Skills​:

• Exposure to AI tools (e.g., ChatGPT, Claude) for workflow or productivity enhancements

#LI-HYBRID #LI-JG1

How You'll Make An Impact

In this role, you will focus on acquiring new customers in the Mid Market segment. You will work with new and prospective customers in complex business environments to devise new and innovative solutions to address their business processes and data management challenges.

What You'll Do

• Act as a trusted business advisor to C-level business audiences as you use your in-depth knowledge of Boomi technology, products, and services to help customers formulate strategy and direction
• Utilize strategic probing to identify, evaluate, design, and propose business solutions
• Design appropriate post-sale implementation plans
• Analyze multiple market factors to both anticipate and identify customer problems/needs and recommends appropriate solution
• Engage cross-functional resources in order to achieve goals and meet customer needs
• Develop and implement account plans that drive the attainment of critical business objectives
• Earn prospective customer’s confidence by demonstrating expertise, professionalism, and reliability throughout sales engagement

The Experience You Bring

• Bachelor’s degree or equivalent experience
• 5+ years experience in complex relationship selling
• MEDDPICC sales methodology experience preferred
• Accurately forecast future sales
• Execute on pipeline and bookings growth strategies
• Track & report on critical sales and account metrics

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role are 50% base and 50% commission.

Total Compensation begins at $150,000 and is determined by various factors including geographic location and the candidate's knowledge, skills, and experience. An overview of our benefits can be found here.

About the role

We are looking for an experienced and detail-oriented Customer Support Specialist to join our Employer Servicing team. In this role, you will be the ultimate subject matter expert on our benefits platform and the complex technical systems that power it. You’ll work directly with business leaders and HR admins as their trusted advisor from onboarding through renewal, ensuring they have a seamless experience providing world class benefits to their employees. This is a critical role that blends deep technical knowledge with excellent problem-solving and communication skills.

You’ll thrive in this role if you get energy from solving problems that initially seem impossible and view every customer interaction as an opportunity to improve the product or process.

About the role

Thatch is rewiring how health benefits work. We build software that gives employees real control over how they use their benefits.

We're looking for a Full Stack Engineer to join our Product Engagement team and improve how members and employers experience Thatch, from account creation through enrollment.

You’ll work on the product surfaces and systems that drive activation and engagement. That includes building user-facing features, the backend systems that support them, and the instrumentation needed to understand what’s working.

This is a product engineering role. You’ll work across the stack, partner closely with product and design, and ship changes that directly impact how customers experience Thatch. 

What you will do

• Own and improve core product flows related to onboarding, activation, and enrollment.
• Build and ship full stack features, from backend services to user-facing interfaces.
• Instrument product surfaces to understand user behavior and identify opportunities for improvement. 
• Design, test, and iterate on changes that improve conversion.
• Work closely with product, design, and cross-functional partners to ship solutions.
• Contribute to systems that support engagement and lifecycle messaging.

What we are looking for

• Experience building and shipping production web applications across the stack.
• Strong product judgment and comfort working through ambiguity.
• Ability to reason about user behavior and use data to inform decisions.
• Experience owning features end-to-end.
• Track record of cross-functional collaboration and good technical decision-making.

We care most about the scope you’ve owned, the impact you’ve had, and how you make decisions.

Tools and tech stack

• Ruby on Rails.
• React and TailwindCSS.
• Mixpanel, Segment, Braze.

Experience that stands out

• Work on onboarding, activation, or engagement-focused product areas.
• Experience at an early-stage or high-growth company.
• Background in healthcare, finance, or similarly complex domains.

How we work

• We move quickly and are biased toward action.
• We ship early, learn from real usage, and iterate.
• We operate with trust, ownership, and high empathy.
• We value clarity over ceremony and quality over shortcuts.

What to expect

We aim to keep the process thoughtful and efficient. Most candidates complete it within about three weeks. You can expect:

• An initial conversation with a recruiter.
• A conversation with the hiring manager.
• A collaborative pair programming session, followed by a systems design interview and a separate conversation with one of our engineering managers about how we work together.
• A final conversation with engineering and company leadership.

About the role

As the first dedicated member of our Revenue Accounting team, you will report directly to the Head of Finance and Operations and play a key role in designing and implementing scalable processes, providing actionable insights to drive business performance, and managing our revenue streams.

You will collaborate closely with our Head of Finance, Sales, and Product/Engineering teams as we rapidly scale our employer and member base and expand our product and service offerings.

We are looking for a detail-oriented, motivated self-starter who thrives in a fast-paced, dynamic environment. In return, we offer a challenging role with direct exposure to critical areas of our operations.

This role covers invoicing and payment operations, revenue recognition, and partnering with internal engineering teams to build and maintain efficient operational processes at scale.

Please note: This is a hybrid position, with up to 3 days per week in our Austin office.

Partnership Execution & Pipeline Development

• Own and execute joint go-to-market plans for a named portfolio of ISV partners, aligned to shared pipeline and revenue goals.
• Build and maintain a healthy pipeline of co-sell and partner-influenced opportunities through proactive outreach, enablement, and ongoing relationship development.
• Track and report on partner-sourced and partner-influenced pipeline and closed revenue as primary performance indicators.
• Run a consistent partner cadence — including business reviews, opportunity syncs, and executive check-ins — to drive accountability and momentum.

Go-to-Market & Enablement

• Develop and execute co-marketing and co-sell plans with ISV partners, ensuring alignment with Boomi's overall GTM strategy and positioning.
• Enable partner sellers and technical teams on Boomi's value proposition, integration use cases, and joint solution messaging.
• Work with Marketing and Enablement to develop partner-facing materials, campaigns, and demand-generation programs.

Relationship & Commercial Management

• Serve as the primary point of contact for a defined set of ISV partners, building trusted relationships with partner alliance, sales, and product stakeholders.
• Support commercial agreement negotiations in coordination with legal and alliances leadership, ensuring partnerships are structured for mutual success.
• Cultivate relationships at the director, VP, and C-level within partner organizations to build long-term strategic alignment.

Market & Ecosystem Awareness

• Stay current on the iPaaS, integration, and API technology landscape to identify new partnership opportunities and inform joint positioning.
• Monitor industry trends and competitive dynamics to help sharpen Boomi's ISV partnership strategy.
• Share market and partner insights with internal teams to influence product roadmap and GTM prioritization.

• 5–7 years of experience in sales, partner management, alliances, or business development within the tech or SaaS industry.
• Demonstrated track record of meeting or exceeding pipeline and revenue targets in a partner or alliances role.
• Experience executing ISV, technology, or co-sell partnerships — including co-marketing, joint GTM plans, and partner enablement.
• Familiarity with the iPaaS, integration, data management, or API landscape, and an understanding of how software applications and platforms complement each other.
• Strong relationship-building skills with the ability to manage multiple partner relationships simultaneously.
• Excellent written and verbal communication skills, including the ability to present and influence at the director and VP level.
• Comfort operating in a matrixed organization and collaborating cross-functionally with Sales, Marketing, and Product.
• Willingness to travel as needed.

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role are $161,000 - $201,000 (inclusive of commission). Final compensation is determined by various factors including geographic location and the candidate's knowledge, skills, and experience. Click here for an overview of our benefits at Boomi!

Little more about the team:

You’ll join the People team as a dedicated business partner across the business. This role is designed for someone who enjoys getting close to the teams they support, partnering with leaders on the decisions that shape their organizations, and the people practices that determine how their teams perform.

This is a strong opportunity for an experienced People Business Partner who’s comfortable living close to the revenue floor while also holding a broader remit. You’ll bring deep familiarity with the rhythms of a GTM org - quota cycles, ramp, pipeline pressure, and the performance conversations that come with them. You’ll apply that same commercial instinct across the other functions you support. Critically, you’ll understand the world your GTM team is selling into: you’ve built your career in deep tech, engineering-led companies - the kind of places where the product is genuinely complex, a builder mentality runs through everything the company does, and the people culture is something the company has worked hard to protect as it scales.

What you’ll do in the role:

• Serve as the primary People partner to the GTM leadership team - Sales, CS, Marketing and RevOps - attending staff meetings and acting as a true thinking partner on org strategy, talent, and performance
• Support additional business functions as part of a broader PBP remit in partnership with your direct manager, bringing consistent people practices and partnership quality across all client groups
• Partner with leaders and managers on the day-to-day work of running healthy organizations - hiring, onboarding, performance differentiation, and manager development
• Coach managers through performance conversations, organizational change, and the everyday hard parts of running a team well
• Lead complex employee relations matters end-to-end with the documentation rigor and judgment those calls require
• Run the people cycles across your client groups - performance reviews, talent calibrations, compensation planning, engagement action planning, and promotions
• Use people data to diagnose what’s actually happening across your orgs and bring clear recommendations to the leadership teams you support

What you’ll bring to the role:

• 8+ years of progressive HR/People experience, with at least 4 years in a true Business Partner capacity
• Significant experience partnering with GTM, Sales, or revenue-focused organizations inside a SaaS or recurring-revenue business - you understand how GTM teams are built, how they’re measured, and what makes them perform
• A background that includes at least one deep tech, engineering-first company - think developer tooling, observability, infrastructure, or adjacent spaces where the product is highly technical, a builder mentality runs through everything the company does, and technical craft and product quality set the standard for how the whole company operates. You know what it feels like to do People work in that environment, and you know how to build people practices that resonate there without compromising what makes those cultures special
• Comfort holding a broad remit - you can context-switch between a revenue org conversation and a corporate function conversation without losing depth in either
• Track record running complex employee relations matters, including multi-witness investigations, performance interventions on senior individuals, and multi-state separations
• Strong people analytics instincts - comfort pulling and interpreting attrition, attainment, ramp, engagement, and organizational data, and translating it into recommendations leaders can act on
• Multi-state US employment law fluency at a senior PBP level
• Experience working in a remote-first or distributed company, with a track record of owning the end-to-end People Business Partner strategy for a function or business unit — not just executing programs, but shaping how people practices are designed, prioritized, and measured across the org

About the Role

Verkada prides itself on maintaining a high hiring bar while bringing in diverse and unconventional backgrounds of driven individuals obsessed with their craft. As a Business Value Manager, you will have a direct impact on Verkada’s Enterprise sales motion, bridging the gap between complex technologies and tangible financial and operational outcomes.

Reporting to the Chief of Staff to the CRO, you will partner with Enterprise Sales Leaders to architect a value selling framework to scale to the Enterprise Sales organization, building the infrastructure to reference key customer outcomes and win stories, as well as partnering with Product Marketing and Enablement to develop assets and enablement programs. In addition to pioneering the Business Value Selling program at Verkada, you will serve as the Strategic Deal Architect behind our most complex, multi-million-dollar deals, transforming technical capabilities into compelling financial and operational narratives. In this high-visibility role, you will move beyond feature-selling, working at the intersection of finance, product, and sales to quantify the operational and financial impact of our platform, directly influencing the investment decisions of C-suite executives at the world’s leading enterprises.

Please note: this role is remote - with 50% of travel required.

What You'll Do

• Program Development: Partner with Product Marketing to create and refine standardized value frameworks, templates, and "talk tracks" to scale business value services across the global enterprise sales organization.
• Value Realization Tracking and Database: Monitor and analyze data from current customers post-implementation to validate that the promised value was delivered, partnering with Product Marketing to maintain a database of relevant data, and creating "real-world" success stories for future sales.
• Sales Enablement: Coach sales teams on value-selling methodologies, including referencing of relevant customer data,  and provide the tooling/content for self-service business justifications.
• Value Discovery: Partner with account executives to lead discovery sessions with CxOs to identify pain points and desired outcomes.
• Financial Modeling: Develop ROI (Return on Investment) and TCO (Total Cost of Ownership) value models to quantify the business impact of solutions.
• Business Case Development: Draft data-backed business cases for strategic opportunities, ensuring every claim is anchored in measurable customer impact.
• Executive Storytelling: Craft and deliver executive-level business cases that align technical solutions with broad corporate objectives.
• Commercial Objection Handling: partnering with Sales to dismantle financial objections in real-time.

What You Bring

• Strategic Consulting: 5–9+ years of experience in management consulting, business transformation, or enterprise software sales.
• Financial Intelligence: Proficiency in building complex financial models and the ability to navigate financial documents like 10-Ks and earnings transcripts.
• Analytical Power: Proficiency in data visualization and manipulation tools such as Looker and advanced Google Sheets.
• Executive Presence: Exceptional presentation and communication skills, with a proven ability to influence C-suite decision-makers.
• Technical & Market Acumen: Deep understanding of SaaS sales motions, industry trends (e.g., AI/ML acceleration), and how IT functions like operations and security drive value.

Analytical Rigor: Ability to derive meaningful insights from large, complex data sets to build compelling business cases.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

We're Proof, a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.

We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.

About the Role:

We are seeking a motivated and experienced Client Success Manager (CSM) to join our team. The CSM will serve as the primary point of contact for our law firm clients in the Mountain / West Region of the US, driving success through needs analysis, tailored solutions, and exceptional client support. While legal experience is a plus, it is not required. The ideal candidate will also have the ability to effectively communicate with C-suite executives and senior leadership.

Responsibilities:

• Conduct in-depth needs analysis with law firm clients to understand their specific challenges and objectives
• Develop customized solutions and workflows that address the unique needs of each client
• Collaborate with internal teams to ensure seamless client onboarding, lead training sessions, and support successful implementation of customized solutions.
• Serve as the primary point of contact for clients, providing ongoing support and guidance throughout the engagement
• Monitor client usage and engagement, identifying opportunities for upselling and cross-selling by partnering with POD teammates to identify and drive revenue growth
• Work closely with your pod (AE and SDR) to ensure alignment on client priorities and account strategies
• Act as a liaison between clients and our product and engineering teams to provide feedback and drive product improvements
• Build and maintain strong relationships with clients, establishing yourself as a trusted advisor and advocate for their needs
• Track and report on client success metrics, including customer satisfaction, retention, and revenue growth
• Develop strategic account plans to drive long-term client success and identify growth opportunities
• Handle client escalations and concerns, negotiating timelines, scope, and expectations as needed

Requirements:

• 5+ years of experience in customer success, account management, or a related client-facing role
• Strong communication skills, including the ability to engage effectively with C-suite executives
• Proven ability to develop customized solutions and workflows for enterprise clients
• Excellent interpersonal and relationship-building skills
• Strong analytical and problem-solving abilities, with the capacity to quickly resolve client issues
• Ability to work independently and collaboratively with internal teams
• Experience with CRM, support, and project management tools, such as HubSpot and Intercom
• Legal experience is a plus, but not required
• This position requires the employee to live and work from the West / Mountain region.
• Candidates must reside in one of the following Mountain/ West Coast locations:
  • Colorado
  • California
  • Arizona
  • Utah
• Relocation assistance is not available for this position
• This role requires approximately 50% travel, including regular in-territory visits up to two weeks each month

Compensation

• Base Salary range $80,000- $ 100,000 based on experience and location
• Eligible for bonus structure and additional compensation based on performance - OTE $120,000 - $150,000

Benefits

• Full time, remote, salary position
• Medical, dental, vision, disability insurance, and 401k available
• Flexible time off (paid planned and sick time, and paid holidays)
• Necessary equipment provided

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

The Senior Account Manager is a critical role within the Customer Success department that partners directly with Sales to service our advertising partners and execute high-performing advertising campaigns. The Senior Account Manager is responsible for ensuring campaigns exceed expectations - driving renewals and strengthening relationships with clients across both direct and programmatic environments.

The Senior Account Manager is responsible for owning complex books of business with significant budgets. This role ensures campaigns exceed expectations, drives renewals at scale, and strengthens executive-level client relationships. 

In addition to managing the full post-sale lifecycle, the Senior Account Manager mentors junior team members, contributes to team education & GTM initiatives, and serves as a subject matter expert in day-to-day process, programmatic activation, performance strategy, and client growth.

Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing Chicago  for business needs including some or all of the following: client interaction, team interaction, timezone, etc.

What You'll Achieve

• Campaign Execution and Strategic Oversight
  • Own the full post-sale campaign lifecycle for high-value and complex accounts — from kickoff call through wrap deck — executing all direct and programmatic components including DSP activation, creative trafficking, campaign QA, optimization strategy, and ongoing performance management.
  • Oversee large-scale, multi-channel, and highly customized campaigns with advanced KPIs, ensuring alignment across internal teams and client stakeholders.
  • Drive cross-functional coordination with AdOps, Design, Engineering, Sales, and Programmatic leadership to ensure accurate campaign setup, documentation, and seamless execution.
• Client Relationship Management & Renewal Ownership
  • Function as the senior primary point of contact for assigned strategic accounts across direct and programmatic campaigns.
  • Take full ownership of renewal strategy and revenue retention across a larger book of business, ensuring a best-in-class client experience.
  • Build and maintain strong, long-term relationships with agency, client-direct, and trading desk partners.
• Growth Strategy & Revenue Expansion
  • Support Sales in managing and executing strategic sales opportunities across direct and programmatic channels.
  • Develop account growth plans leveraging campaign success, historical performance insights, and client business objectives.
  • Conduct in-depth research on clients’ broader marketing initiatives and proactively position solutions that align with their evolving strategies.
• Leadership & Team Development
  
  • Mentor and support Account Managers & new hires through training, process guidance, and best practice sharing.
  • Serve as a go-to resource for programmatic expertise, performance strategy, and client communication guidance.

Skills You'll Bring

• 3+ years in digital media, specifically within Account Management or Media Planning in online verticals.
• BA/BS degree in Marketing, Advertising, Business, or equivalent professional experience.
• Deep knowledge of trading, planning, and account management, including DSPs, SSPs, and 3rd party data.
• Advanced understanding of Real-Time Bidding (RTB), Deal IDs, and Private Marketplaces (PMP).
• Familiarity with industry tools such as DoubleClick, Salesforce, JIRA, and verification platforms (IAS, DoubleVerify).
• Thorough understanding of the agency ecosystem, from holding companies to agency trading desks.
• Proven ability to manage diverse client needs while maintaining a reputation for elite customer service.
• Proficient in online advertising revenue models, industry terminology, and campaign measurement (Upwave, Millward Brown).

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $83,000 - $102,000 annually + a quarterly incentive plan.  The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.

Location: Remote

About Us

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

Our Partnership Program is a key initiative for the company. The Partner Account Manager’s primary duty is to engage, build and develop Human Interest’s key accounts and growth opportunities. We're looking for a forward-thinking, meticulously organized, and self-motivated sales professional who can thrive in a fast-paced environment.  You'll accelerate our partner relationships to help us exponentially reach more small and medium businesses across the United States, which is essential to our growth. This role requires someone who is proactive, creative, and can exercise their own discretion and judgment to create their own solutions when needed.

What you get to do every day

• Develop, build, and amplify referral relationships with tech partners, human capital management partners, benefit brokers, CPA's and financial advisors in the SMB space
• Create and build strategic referral networks and partnerships focused on lead generation and new partnership opportunities 
• Proactively identify and resolve emerging issues and offer solutions by working cross-functionally with Sales, Product, Marketing, Legal and Finance 
• Collaborate with Partner Marketing to innovate and execute unique initiatives to promote partner sales (e.g, educational events, email, webinars, etc.)
• Work with partners to establish business goals and performance metrics (e.g, depth of sales pipeline and revenue generation) to develop and execute effective go-to-market strategies and demand-generation activities

What you bring to the role

• 2+ years of experience building, developing, and maintaining relationships with tech and human capital management (HCM) partners, benefit brokers, CPA's and financial advisors in the SMB space (including territory sales and business development)
• Successful - Proven track record of success in a quota driven sales environment
• Passionate - You are a highly motivated individual contributor and relationship builder that can operate independently
• Dynamic - You can thrive in a fast-paced, and ever-changing environment
• Resilient—You bounce back from setbacks quickly, are resourceful, and find creative ways to get things done.
• Solutions-oriented - Willingness to get your hands dirty while managing and solving operational partnership issues
• Extraordinary communication and interpersonal skills — people trust you and sense that you are advocating for something you believe.
• Tech-savvy - familiarity using Salesforce to manage sales cycles is preferred
• Growth mindset - You can embrace feedback and hold yourself accountable.
• Coachable- Ability to absorb information, training, and guidance and successfully implement and execute
• Travel - Ability to be In the field 3 days/week

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, we consider a number of factors to determine the appropriate pay range for each position, including the cost of labor in different markets across the U.S. The total On Target Earnings (OTE) for the role described in this job posting is $150,000 which includes a base salary of $90,000, and a variable target compensation of $60,000.The specific pay rate offered is based on the candidate’s relevant skills and experience. Base pay is just one component of our Total Rewards package, which also includes a comprehensive suite of physical, financial, and mental wellness benefits. Additionally, employees receive stock option grants, enhancing long-term financial growth and investment in our company's success.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth:  Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents  
• Carrot: Fertility healthcare and family forming benefits
• Candidly:  Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2025)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com.

Protect yourself against fraud and identity theft. Apply to our open positions directly via our careers page on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at careers@humaninterest.com

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures

About the Role:

Strategic Partnerships support PitchBook's strategic priorities through establishing third party relationships and delivering revenue, exposure, improved market penetration, and/or content to PitchBook. The team works closely with PitchBook’s Segments & Solutions, Direct Data, Product, Data Operations, Commercial, Marketing, Research, RevOps, Legal, and Finance teams to execute on partnership opportunities to maximize the growth of the PitchBook business. 

Partnerships are designed to extend PitchBook’s reach, establish relationships to improve the workflows of our clients, enrich PitchBook’s original data and research with differentiated content, and identify strategic investment opportunities. The Senior Partnerships Manager is responsible for the lifecycle of partnership management including the day-to-day management of a portfolio of existing partnerships which may include key channel partners, proactive outreach to prospective partners, and evaluating inbound partnership opportunities. This role works closely with Strategic Partnerships leadership to contribute to strategic objectives as they relate to partnership opportunities and with stakeholders across all other departments to define market landscape, assess competitive position, and identify potential partners. This role requires someone with a proactive approach to relationship management, ability to weigh partner interests against PitchBook's strategy, and an expertise in building relationships externally and internally within a cross-functional team environment. 

Primary Job Responsibilities:

• Lead partner sourcing efforts by identifying and evaluating new data, research, and capability providers aligned with business needs 
• Manage ongoing relationships with key partners, ensuring service quality and contract compliance, and proactively identify new potential partnership expansion opportunities 
• Oversee contract negotiations, renewals, and amendments in collaboration with Legal and Finance 
• Monitor partner performance and usage metrics to inform renewal decisions and identify optimization opportunities
• Suggest partnership marketing programs to expand key partnership opportunities and collaborate with Marketing and GTM teams to support partner-related campaigns and communications 
• Maintain a robust pipeline of potential partners and track industry trends to inform partner strategy
• Coordinate quarterly payment cycles and budget tracking for partner contracts
• Provide input into partner-related budgeting and forecasting processes 
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor’s degree preferred 
• 7+ years of account management and/or business development experience
• 7+ years of experience working with financial services clients; experience with Investment Banking, Private Equity, Venture Capital, and Limited Partner clients a benefit  
• Domain expertise in at least one of PitchBook’s core capabilities (e.g. Funds & Benchmarking, Credit, Equity Research, etc.) 
• Prior experience with partnership/alliance licensing and go to market structures strongly preferred 
• Exceptional customer-facing skills and experience with key account relationships required
• Ability to gather and distill information from disparate sources to form strategic recommendations  
• Excellent verbal and written communication skills with a keen eye for detail
• Superior cross-team collaboration skills with a proven ability to coordinate with stakeholders across multiple teams and operate in a matrixed environment 
• Proficiency with the Microsoft Office suite (including Copilot) and the ability to pick up new systems and software easily  
• Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D, and life insurance

Emotional Health 

• Paid sabbatical program after four years
• Paid family and paternity leave 
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend 
• Robust training programs on industry and soft skills 
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days

Social Health 

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare  
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 401k match
• Shared ownership employee stock program 
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. 

Compensation

• Annual base salary: $140,000-$170,000
• Target annual bonus percentage: 10%

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-MS1

#LI-Onsite

About the Role:

Strategic Partnerships support PitchBook's strategic priorities through establishing third party relationships and delivering revenue, exposure, improved market penetration, and/or content to PitchBook. The team works closely with PitchBook’s Segments & Solutions, Direct Data, Product, Data Operations, Commercial, Marketing, Research, RevOps, Legal, and Finance teams to execute on partnership opportunities to maximize the growth of the PitchBook business. 

Partnerships are designed to extend PitchBook’s reach, establish relationships to improve the workflows of our clients, enrich PitchBook’s original data and research with differentiated content, and identify strategic investment opportunities. The Senior Partnerships Manager is responsible for the lifecycle of partnership management including the day-to-day management of a portfolio of existing partnerships which may include key channel partners, proactive outreach to prospective partners, and evaluating inbound partnership opportunities. This role works closely with Strategic Partnerships leadership to contribute to strategic objectives as they relate to partnership opportunities and with stakeholders across all other departments to define market landscape, assess competitive position, and identify potential partners. This role requires someone with a proactive approach to relationship management, ability to weigh partner interests against PitchBook's strategy, and an expertise in building relationships externally and internally within a cross-functional team environment. 

Primary Job Responsibilities:

• Lead partner sourcing efforts by identifying and evaluating new data, research, and capability providers aligned with business needs 
• Manage ongoing relationships with key partners, ensuring service quality and contract compliance, and proactively identify new potential partnership expansion opportunities 
• Oversee contract negotiations, renewals, and amendments in collaboration with Legal and Finance 
• Monitor partner performance and usage metrics to inform renewal decisions and identify optimization opportunities
• Suggest partnership marketing programs to expand key partnership opportunities and collaborate with Marketing and GTM teams to support partner-related campaigns and communications 
• Maintain a robust pipeline of potential partners and track industry trends to inform partner strategy
• Coordinate quarterly payment cycles and budget tracking for partner contracts
• Provide input into partner-related budgeting and forecasting processes 
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor’s degree preferred 
• 7+ years of account management and/or business development experience
• 7+ years of experience working with financial services clients; experience with Investment Banking, Private Equity, Venture Capital, and Limited Partner clients a benefit  
• Domain expertise in at least one of PitchBook’s core capabilities (e.g. Funds & Benchmarking, Credit, Equity Research, etc.) 
• Prior experience with partnership/alliance licensing and go to market structures strongly preferred 
• Exceptional customer-facing skills and experience with key account relationships required
• Ability to gather and distill information from disparate sources to form strategic recommendations  
• Excellent verbal and written communication skills with a keen eye for detail
• Superior cross-team collaboration skills with a proven ability to coordinate with stakeholders across multiple teams and operate in a matrixed environment 
• Proficiency with the Microsoft Office suite (including Copilot) and the ability to pick up new systems and software easily  
• Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D, and life insurance

Emotional Health 

• Paid sabbatical program after four years
• Paid family and paternity leave 
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend 
• Robust training programs on industry and soft skills 
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days

Social Health 

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare  
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 401k match
• Shared ownership employee stock program 
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. 

Compensation

• Annual base salary: $140,000-$170,000
• Target annual bonus percentage: 10%

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-MS1

#LI-Onsite

About the Role:

Strategic Partnerships support PitchBook's strategic priorities through establishing third party relationships and delivering revenue, exposure, improved market penetration, and/or content to PitchBook. The team works closely with PitchBook’s Segments & Solutions, Direct Data, Product, Data Operations, Commercial, Marketing, Research, RevOps, Legal, and Finance teams to execute on partnership opportunities to maximize the growth of the PitchBook business. 

Partnerships are designed to extend PitchBook’s reach, establish relationships to improve the workflows of our clients, enrich PitchBook’s original data and research with differentiated content, and identify strategic investment opportunities. The Senior Partnerships Manager is responsible for the lifecycle of partnership management including the day-to-day management of a portfolio of existing partnerships which may include key channel partners, proactive outreach to prospective partners, and evaluating inbound partnership opportunities. This role works closely with Strategic Partnerships leadership to contribute to strategic objectives as they relate to partnership opportunities and with stakeholders across all other departments to define market landscape, assess competitive position, and identify potential partners. This role requires someone with a proactive approach to relationship management, ability to weigh partner interests against PitchBook's strategy, and an expertise in building relationships externally and internally within a cross-functional team environment. 

Primary Job Responsibilities:

• Lead partner sourcing efforts by identifying and evaluating new data, research, and capability providers aligned with business needs 
• Manage ongoing relationships with key partners, ensuring service quality and contract compliance, and proactively identify new potential partnership expansion opportunities 
• Oversee contract negotiations, renewals, and amendments in collaboration with Legal and Finance 
• Monitor partner performance and usage metrics to inform renewal decisions and identify optimization opportunities
• Suggest partnership marketing programs to expand key partnership opportunities and collaborate with Marketing and GTM teams to support partner-related campaigns and communications 
• Maintain a robust pipeline of potential partners and track industry trends to inform partner strategy
• Coordinate quarterly payment cycles and budget tracking for partner contracts
• Provide input into partner-related budgeting and forecasting processes 
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor’s degree preferred 
• 7+ years of account management and/or business development experience
• 7+ years of experience working with financial services clients; experience with Investment Banking, Private Equity, Venture Capital, and Limited Partner clients a benefit  
• Domain expertise in at least one of PitchBook’s core capabilities (e.g. Funds & Benchmarking, Credit, Equity Research, etc.) 
• Prior experience with partnership/alliance licensing and go to market structures strongly preferred 
• Exceptional customer-facing skills and experience with key account relationships required
• Ability to gather and distill information from disparate sources to form strategic recommendations  
• Excellent verbal and written communication skills with a keen eye for detail
• Superior cross-team collaboration skills with a proven ability to coordinate with stakeholders across multiple teams and operate in a matrixed environment 
• Proficiency with the Microsoft Office suite (including Copilot) and the ability to pick up new systems and software easily  
• Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D, and life insurance

Emotional Health 

• Paid sabbatical program after four years
• Paid family and paternity leave 
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend 
• Robust training programs on industry and soft skills 
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days

Social Health 

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare  
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 401k match
• Shared ownership employee stock program 
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. 

Compensation

• Annual base salary: $140,000-$170,000
• Target annual bonus percentage: 10%

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-MS1

#LI-Onsite

About the Role:

Strategic Partnerships support PitchBook's strategic priorities through establishing third party relationships and delivering revenue, exposure, improved market penetration, and/or content to PitchBook. The team works closely with PitchBook’s Segments & Solutions, Direct Data, Product, Data Operations, Commercial, Marketing, Research, RevOps, Legal, and Finance teams to execute on partnership opportunities to maximize the growth of the PitchBook business. 

Partnerships are designed to extend PitchBook’s reach, establish relationships to improve the workflows of our clients, enrich PitchBook’s original data and research with differentiated content, and identify strategic investment opportunities. The Senior Partnerships Manager is responsible for the lifecycle of partnership management including the day-to-day management of a portfolio of existing partnerships which may include key channel partners, proactive outreach to prospective partners, and evaluating inbound partnership opportunities. This role works closely with Strategic Partnerships leadership to contribute to strategic objectives as they relate to partnership opportunities and with stakeholders across all other departments to define market landscape, assess competitive position, and identify potential partners. This role requires someone with a proactive approach to relationship management, ability to weigh partner interests against PitchBook's strategy, and an expertise in building relationships externally and internally within a cross-functional team environment. 

Primary Job Responsibilities:

• Lead partner sourcing efforts by identifying and evaluating new data, research, and capability providers aligned with business needs 
• Manage ongoing relationships with key partners, ensuring service quality and contract compliance, and proactively identify new potential partnership expansion opportunities 
• Oversee contract negotiations, renewals, and amendments in collaboration with Legal and Finance 
• Monitor partner performance and usage metrics to inform renewal decisions and identify optimization opportunities
• Suggest partnership marketing programs to expand key partnership opportunities and collaborate with Marketing and GTM teams to support partner-related campaigns and communications 
• Maintain a robust pipeline of potential partners and track industry trends to inform partner strategy
• Coordinate quarterly payment cycles and budget tracking for partner contracts
• Provide input into partner-related budgeting and forecasting processes 
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor’s degree preferred 
• 7+ years of account management and/or business development experience
• 7+ years of experience working with financial services clients; experience with Investment Banking, Private Equity, Venture Capital, and Limited Partner clients a benefit  
• Domain expertise in at least one of PitchBook’s core capabilities (e.g. Funds & Benchmarking, Credit, Equity Research, etc.) 
• Prior experience with partnership/alliance licensing and go to market structures strongly preferred 
• Exceptional customer-facing skills and experience with key account relationships required
• Ability to gather and distill information from disparate sources to form strategic recommendations  
• Excellent verbal and written communication skills with a keen eye for detail
• Superior cross-team collaboration skills with a proven ability to coordinate with stakeholders across multiple teams and operate in a matrixed environment 
• Proficiency with the Microsoft Office suite (including Copilot) and the ability to pick up new systems and software easily  
• Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D, and life insurance

Emotional Health 

• Paid sabbatical program after four years
• Paid family and paternity leave 
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend 
• Robust training programs on industry and soft skills 
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days

Social Health 

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare  
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 401k match
• Shared ownership employee stock program 
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. 

Compensation

• Annual base salary: $140,000-$170,000
• Target annual bonus percentage: 10%

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-MS1

#LI-Onsite

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco, Miami) or fully remote.

Responsibilities:

• Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
• Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
• Lead weekly client status meetings while discussing campaign reporting, optimizations & insights
• Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs
• Prepare and conduct high impact reporting presentations in collaboration with analytics team
• Ensure exemplary customer satisfaction levels with every customer interaction

Desired Skills and Experience:

• 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
• Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
• Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process
• Strong analytic skills, including high level of comfort with Excel
• Passion for digital media and thorough knowledge of the programmatic advertising industry
• Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
• Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
• Intelligent, outgoing individual with interpersonal skills and work ethic
• Comprehensive experience with MS Office, particularly Excel and PowerPoint
• Ability to travel as needed

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $80,000.00 - $95,000.00, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases

#LI-MR1

#LI-Remote

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Dallas-Fort Worth and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow.
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement.
• Implementing value based care tools and technology products in primary care.
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Knox county and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement 
• Implementing value based care tools and technology products in primary care
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Houston and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement.
• Implementing value based care tools and technology products in primary care.
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in San Antonio and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement .
• Implementing value based care tools and technology products in primary care.
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

The Senior Manager of Operations, Provider Success (South) is the regional leader accountable for executing Counterpart’s national provider success strategy across the South region. This role owns provider relationships, team performance, and market-level outcomes, ensuring national standards are delivered effectively while adapting execution to local market dynamics.

This role owns results in-region and serves as the primary escalation point for market-specific provider needs.

As Senior Manager of Operations you will: 

Execute Provider Success Strategy

• Execute the national provider success strategy to achieve regional performance goals.
• Own regional outcomes, including provider satisfaction, engagement, retention, and issue resolution.
• Drive increased adoption and sustained use of Counterpart Assistant across assigned markets.
• Apply national playbooks and workflows while tailoring execution to local provider and market needs.

Lead Regional Teams and Provider Relationships

• Lead, coach, and develop regional provider success teams, including Regional Directors of Operations and Account Managers.
• Build and maintain executive-level relationships with key provider partners.
• Coach teams to define account-level tactics, prioritize daily work, and deliver against regional goals.
• Own regional staffing, prioritization, and resource allocation decisions.

Drive Market Execution & Feedback

• Identify workflow, implementation, and operational barriers unique to individual practices or markets.
• Develop and execute local tactics to remove blockers and improve provider experience.
• Monitor regional performance trends, risks, and opportunities.
• Escalate systemic issues and insights to national leadership for enterprise-level resolution.
• Partner with regional Clinical, Network, Growth, and Operations leaders to ensure coordinated execution.

Success in this role looks like: 

• Strong provider relationships and measurable improvements in provider satisfaction across the region.
• Consistent execution of national provider success standards with effective local adaptation.
• Increased adoption and value realization of Counterpart Assistant in regional markets.
• High-performing, well-coached regional teams with clear priorities and accountability.
• Timely identification and resolution of market-specific barriers impacting provider success.

You should get in touch if: 

• Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s preferred).
• 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs.
• 4+ years experience in Medicare Advantage, ACOs, or other risk-bearing health plan models.
• Demonstrated experience defining and guiding account-level strategy for provider-facing or field-based teams.
• Strong experience in operational design, process improvement, and change management.
• Proven experience leading and influencing both direct and indirect teams.
• Experience working with and influencing Primary Care providers.

Preferred Qualifications

• Experience supporting multi-state provider operations.
• Strong analytical skills to guide market-level decisions.
• Experience partnering with technology or product teams on tools supporting field execution.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Jackson county and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement 
• Implementing value based care tools and technology products in primary care
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

You don't just demo software, you change how people think about what's possible. If you want to be the person in the room who makes engineers lean forward and executives say "when can we start," read on.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations chat, voice, video, messaging APIs and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI first customer experience. By February 2025, we'd launched our AI agent for enterprise CX built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel chat, SMS, email, voice, WhatsApp without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Sales Engineer

AI is reshaping how enterprises think about customer communication. Sophisticated buyers no longer just want to know if our platform works. They want to know if it works for them, at their scale, inside their architecture, with their team.

We're at an inflection point: a decade of conversation infrastructure, now with AI on top, and a pipeline of buyers who need a technical partner, not a pitch deck. The Sales Engineers who thrive here earn trust from a principal engineer and a VP of Product in the same meeting, and use AI natively to work faster, demo smarter, and operate at a scale a traditional SE simply couldn't.

The Role

You own the technical sales cycle, from discovery through solution design to close, turning complex customer problems into confident reasons to choose Sendbird. You thrive at the intersection of technical depth and business impact, know the difference between a demo that informs and one that inspires, and use AI natively to move faster and do more than a traditional SE could alone. This is a hybrid role based in our San Mateo office (3 days/week). This role reports to the Global Head of Technical Services, based in San Mateo, CA

You might be this person if:

• Mapping a customer's architecture is a puzzle to solve, not a box to check, and you've already spun up a Claude Project or n8n workflow to automate the research before the call ends.
• You read a room fast, shifting depth and language on the fly between a skeptical backend engineer and a time pressed CTO.
• Your demos tell a story. You don't walk through features, you show people a future they hadn't imagined, using AI powered prototypes and agentic tools to make it land.
• You build Claude Projects, custom GPTs, and agentic workflows for your team out of genuine curiosity, not because your job requires it.
• You treat every discovery call like a research project, backed by AI-assisted prep agents and follow-up automations in Make or n8n so the repetitive work runs without you.
• You figure out what the customer needs before they tell you, propose the architecture, and ship it. If a bespoke dashboard or Claude-powered automation would close the deal, you build it.
• You're energized by multiple complex deals at once, partly because AI agents and workflow automation have eliminated the parts that don't require you.

You need to have:

• 3+ years in Sales Engineering (pre-sales) at a developer-focused platform SaaS and/or CPaaS company
• Bachelor's degree (CS, EE) or equivalent combination of education and experience
• Hands-on fluency with RESTful APIs, mobile SDKs, and integration workflows, with a clear understanding of how modern customer engagement workflows are built and scaled
• Working knowledge of at least one development environment (JavaScript/React, iOS/Swift, Android/Kotlin, Unity, React Native, or Flutter)
• Practical experience with generative AI concepts including LLMs, AI agents, and agentic workflows. You've built with these tools, not just read about them
• Familiarity with AI tooling such as Claude or ChatGPT, and automation platforms such as Make, Zapier, or n8n. Experience stringing together APIs or building lightweight automations is a strong plus
• Confidence navigating security and compliance conversations (SOC 2, ISO-27001/42001, HIPAA, GDPR) with technical and non-technical stakeholders
• Strong written and verbal communication in English
• Ability to travel for customer onsite visits

What you'll actually do:

• Own the technical narrative across the full deal cycle, from discovery calls and technical deep dives to executive presentations, alongside Account Executives at every stage.
• Run structured discovery with engineers, product managers, and architects to surface real pain points and map them to Sendbird's APIs, SDKs, and AI agent capabilities, using AI-assisted prep workflows to come in sharper every time.
• Design solution architectures tailored to each customer's stack and goals, whether they're building an AI-powered in-app chat experience, deploying an AI support agent, or scaling to millions of users.
• Build and deliver demos that go beyond feature walkthroughs, using agentic tools and custom prototypes to show customers what their product could actually become with Sendbird underneath it.
• Automate repeatable pre-sales work, including lead research, follow-up summaries, and demo environment setup, using tools like Claude, Make, or n8n, freeing you for the work AI can't do.
• Articulate Sendbird's security and compliance posture clearly and confidently, helping enterprise buyers navigate procurement.
• Work closely with Product and Engineering to feed pre-sales insights back into the roadmap, serving as a direct line between the market and the people building the product.
• Track emerging trends in AI agents, developer tooling, and communication infrastructure, and bring those insights into customer conversations.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $200,000.00 - $235,000.00.  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We just made one of the boldest pivots in our company's history and we're already seeing it pay off. If you want to sell something that's genuinely changing how enterprises think about AI and customer experience, this is it. You'll have real ownership, real access to leadership, and real impact on how we win. We move fast. We build things that matter. Come help us close the deals that define what delight.ai becomes.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Enterprise Account Executive closes deals. This one builds a category.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Account Executive

AI is reshaping how enterprises think about customer experience, and most of them don't fully understand what that means yet. That's the opportunity. You're not just selling software. You're showing companies what's possible when intelligence gets layered on top of every customer conversation they'll ever have.

Sendbird is at an inflection point. We've spent a decade earning trust with 4,000+ enterprise brands. Now we're bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don't exist yet, and close deals that matter.

The Role

You'll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable.

You might be this person if:

• You build your own pipeline and use AI to do it faster and smarter than anyone else.
• You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn't know they had.
• You're as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI.
• Multi-threaded enterprise deals energize you rather than slow you down.
• You obsess over your pipeline. 3x isn't enough, you want 5x, and you know exactly what's in it at any given moment.
• You've closed high six- and seven-figure deals and can speak to exactly how you did it.
• You bring energy and humor without sacrificing precision.
• You debrief losses out loud, share what's working, and actively make the people around you better. You know how to read a room.
• You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling.

You need to have:

• 5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.
• Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.
• An outbound-first mentality. You build your own pipeline and don't rely on inbound to hit quota.
• Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.

What you'll actually do:

• Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process.
• Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene.
• Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience.
• Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level.
• Bring a consultative lens to every deal. Understand the customer's business deeply before you ever pitch a solution.
• Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity.
• Help shape how we sell in a fast-moving environment, not just execute a playbook.

Added Value:

• Formal SaaS sales training from a competitive, high-performance environment.
• Background at a top-tier professional services firm (investment banking, management consulting, or similar).
• Experience selling AI, Customer Support, or Customer Experience software.
• Previous success selling to enterprise developer and product teams.
• Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming.
• Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity.
• Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE .  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing market, we're defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that's reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that's moving with genuine urgency, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Our office, EndoCare Group - Pinole in Pinole, CA, is seeking a Patient Care Coordinator to join our busy specialty practice.  

Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Joining our practive will allow you to broaden your professional network by also supporting our Pinole/Walnut Creek/ Orinda locations. Here is what you need to know about the role, our team and why we could be the right next step in your career.   

Your Responsibilities 

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:  

• Must travel between Pinole/Walnut Creek/ Orinda locations
• Welcoming patients to the dental office  
• Maintaining accurate patient records   
• Answering all incoming calls and redirecting them or keeping messages   
• Check, sort and forward emails  
• Keep updates records and files   
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)  

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.   

Your Background 

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:  

• 1-2 years of proven experience as front desk representative, agent or relevant position 
• Familiarity with office machines (e.g fax, printer ect.)  
• Strong communication and people skills  
• Good organizational and multi-tasking abilities   
• Problem-solving skills  
• Customer service orientation   
• A high school diploma   
• Desires to help your patients 

 If this sounds like you, you will fit right in with the team!  

 Why You Should Join Our Team   

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.   

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.   

Your Benefits & Perks: 

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off  

1500 Tara Hills Dr. Ste 206 Pinole, CA 94564

We are seeking a motivated and detail-oriented Project Manager to join our dynamic team. The ideal candidate will lead in the facilitation of the execution of influencer campaigns, ensuring projects are delivered on time, within scope, and meet quality standards. This role will involve working closely with internal teams and external partners to drive successful campaign outcomes.

Responsibilities:

Project Management:

• Oversee agency workflow and help define accountability and responsibilities on a per-project basis.
• Ensure consistency in project scope, establish key phases, and set project timelines.
• Monitor costs, resources, and scope to ensure projects are on track and budget.
• Partner closely with internal and external stakeholders to develop and implement project plans.
• Clarify and communicate project objectives and success criteria to stakeholders.
• Participate and/or lead project briefings with key stakeholders and ensure expectations are set on deliverables.
• Gather the necessary information to plan and implement each client project.
• Manage procurements and vendors when needed.
• Reviewing vendor contracts, SOWs, and change of scopes for accuracy and completeness.
• Collaborate with cross-functional teams to establish costs and time for scope requests.
• Provide timely updates and documentation to the internal and external teams, including quotes/estimates, timeline, status, next steps, and budget. 
• Prepare and consistently update project documentation through all phases of the project lifecycle to keep internal teams and client(s) updated.
• Proficiency with project management tools. 
• Facilitate cross-functional team communication. 
• Excellent organizational, prioritization, and decision-making skills.
• Strong analytical, communication, interpersonal, and leadership skills. 

Resource Management:

• In collaboration with Account Director(s) and/ or Sr. Project Manager(s), schedule and assign appropriate resources for task and/or project completion.
• Ensure resources are completing tasks on schedule.
• Reallocate resources as needed to ensure timelines are met.
• Ongoing monitoring and forecasting of resource capacity levels.

External Management & Internal Planning:

• Develop and maintain strong working relationships with external vendors. 
• Facilitate and lead internal meetings in collaboration with client service leads.
• Participate in client status meetings as necessary.
• Participate in collective problem-solving sessions.
• Provide input and updates to client service leads on all assigned projects.
• Provide client leads with actual hours spent on projects to invoice.
• Reconciliation of hard costs & tracker updates. 

Skills and Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum 3+ years in a similar role within the marketing industry
• Proven experience in project management, with knowledge and/or understanding of influencer marketing.
• Relevant certifications in project management or influencer marketing would be a plus. 
• Understanding of content strategies and marketing that leverage influencer partnerships to enhance brand awareness 
• Excellent communication skills both written and oral to ensure effective collaboration with vendors, influencers, internal teams and clients
• Some knowledge of the influencer marketing landscape, including current trends, best practices, and platform algorithms.

We are seeking a motivated and detail-oriented Project Manager to join our dynamic team. The ideal candidate will lead in the facilitation of the execution of influencer campaigns, ensuring projects are delivered on time, within scope, and meet quality standards. This role will involve working closely with internal teams and external partners to drive successful campaign outcomes.

Responsibilities:

Project Management:

• Oversee agency workflow and help define accountability and responsibilities on a per-project basis.
• Ensure consistency in project scope, establish key phases, and set project timelines.
• Monitor costs, resources, and scope to ensure projects are on track and budget.
• Partner closely with internal and external stakeholders to develop and implement project plans.
• Clarify and communicate project objectives and success criteria to stakeholders.
• Participate and/or lead project briefings with key stakeholders and ensure expectations are set on deliverables.
• Gather the necessary information to plan and implement each client project.
• Manage procurements and vendors when needed.
• Reviewing vendor contracts, SOWs, and change of scopes for accuracy and completeness.
• Collaborate with cross-functional teams to establish costs and time for scope requests.
• Provide timely updates and documentation to the internal and external teams, including quotes/estimates, timeline, status, next steps, and budget. 
• Prepare and consistently update project documentation through all phases of the project lifecycle to keep internal teams and client(s) updated.
• Proficiency with project management tools. 
• Facilitate cross-functional team communication. 
• Excellent organizational, prioritization, and decision-making skills.
• Strong analytical, communication, interpersonal, and leadership skills. 

Resource Management:

• In collaboration with Account Director(s) and/ or Sr. Project Manager(s), schedule and assign appropriate resources for task and/or project completion.
• Ensure resources are completing tasks on schedule.
• Reallocate resources as needed to ensure timelines are met.
• Ongoing monitoring and forecasting of resource capacity levels.

External Management & Internal Planning:

• Develop and maintain strong working relationships with external vendors. 
• Facilitate and lead internal meetings in collaboration with client service leads.
• Participate in client status meetings as necessary.
• Participate in collective problem-solving sessions.
• Provide input and updates to client service leads on all assigned projects.
• Provide client leads with actual hours spent on projects to invoice.
• Reconciliation of hard costs & tracker updates. 

Skills and Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum 3+ years in a similar role within the marketing industry
• Proven experience in project management, with knowledge and/or understanding of influencer marketing.
• Relevant certifications in project management or influencer marketing would be a plus. 
• Understanding of content strategies and marketing that leverage influencer partnerships to enhance brand awareness 
• Excellent communication skills both written and oral to ensure effective collaboration with vendors, influencers, internal teams and clients
• Some knowledge of the influencer marketing landscape, including current trends, best practices, and platform algorithms.

Business Overview 

KINESSO is a technology-driven performance marketing agency that provides actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com.

Position Overview

As a passionate and driven paid social expert, you thrive in collaborating with an integrated marketing team, transforming senior-level digital strategies into effective daily tactics. In this role, you'll lead Paid Social Associates and Sr. Associates, offering mentorship, training, and ensuring all work meets quality standards. Your responsibilities include managing day-to-day operations, guiding your team to achieve client goals and KPIs, and fostering strong client relationships. You're eager to deliver top tier paid social campaigns for high-profile brands, confidently communicating the impact of tactics and strategies as the primary client contact. You excel in a dynamic environment, where training and coaching team members is key to ensuring flawless execution.

Responsibilities

• Responsibilities will be across social media platforms such as Facebook, Instagram, Pinterest, SnapChat, Twitter, LinkedIn, TikTok and Reddit
• Responsible for overseeing Paid Social Associates and Sr. Associates on the team and owning their career development
• Developing and overseeing optimizing, and maintaining paid social campaigns for clients, including coordination of assets between creative agencies and budget management
• Works with a cross-discipline team to integrate paid social media strategy into a multi-channel, holistic recommendation.
• Uses strong quantitative skills, including analytical and story-telling ability, to analyze data and provide insights and optimization recommendations. Familiarity with third-party data and measurement solutions. Developing, executing, and testing across campaign variables that create client-specific insight and feed future successions of testing.
• Helps creatives express their ideas with feasible recommendations to tie it closer to the brief. Passionate about innovation and the creative process, desires to find creative ways to say "yes" to ideas and to contribute your own.
• Understanding client goals and how to maximize those measures of success through tactical strategies and technologies; Maintaining and optimizing client campaigns to improve overall performance against pre-determined benchmarks on an ongoing basis
• Brainstorming and researching new first to market ideas including new betas and opportunities with our partners.
• Strong familiarity with 3rd-party tracking vendors and integrating with social platforms

Required Skills and Experience

• Substantial experience in account management, planning, and/or performance media experience
• Strong working understanding of the Paid Social platforms, including major players and supporting technology Facebook Ad Manager, X (formerly Twitter) Ads, etc.
• Demonstrable experience working with multiple partners, on enterprise level paid social media accounts with diverse budget levels and objectives
• Proven ability to understand high-level client goals and how they translate into paid media strategy when applied via online technologies
• Ability to effectively communicate processes and tactics to clients, peers, and junior members of the team
• Understanding of paid social measurement and experience utilizing multiple native measurement tools
• Excellent written and verbal communication skills

Desired Skills and Experience

• 3+ years of experience
• Agency experience strongly preferred
• Detail and process oriented, with the ability to multitask and prioritize tasks based on client objectives
• Time management skills

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

Employment Transparency

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email accommodation@mbww.com.

About the job

The Principal Customer Success Business Partner (CSBP) for our Technology, Media & Telco (TMT) vertical is primarily responsible for successful deployment, ensuring our customers are adopting our solutions, realizing value and identifying growth opportunities. Acting as a key contact for customers, the CSBP will work alongside our Sales, Professional Services and Partner teams to ensure that the customer is trained and has a successful implementation. As the primary customer contact the CSBP will handle critical issues and ensure customer satisfaction and value realization. Your primary objective will be to execute the overall company and Customer Success strategy to protect and defend the existing customer base, ensure customer value realization and unlock growth with existing customers.

Strategic objectives:

• Handle a portfolio of Enterprise Customers with a ARR of ~$10M with a focus to improve the customer's value and ROI on Anaplan, secure contract renewal, and identify growth opportunities
• Be the primary Anaplan point of contact and customer-trusted adviser during the customer life cycle
• Work as part of an account team and utilize your internal resources to execute the account strategy
• Spot opportunities within existing customers to deliver value and grow the Anaplan footprint at accounts
• Connect the customer to other areas of Anaplan as needed including Product, Support, Community & Sales as well as our partner network.

Customer adoption:

• Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy if needed
• Guide and support Customers to secure strong adoption
• Work closely with Customers to align Platform Expansion plans to key business objectives
• Enable Customers to achieve business transformation with Anaplan, helping them to map their business goals to the platform capability
• Promote and support engagement with Anaplan through community usage, user groups, and event participation (e.g. CPX, Master Anaplanner Program, local and virtual user groups)
• Educate Customers on our Platform Roadmap
• Run regularly scheduled customer check-ins.

Implementation:

• Work with our Customers, Partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectations
• Coach customers to create and manage a delivery model and change management framework to support their Anaplan journey
• Support and collaborate with Anaplan partners
• Mediate to resolve all technical/platform issues with existing implementations
• Partners and internal support teams
• Handle issues of customer concern
• Ensure proactive ticket resolution
• Advocate our model-building best practices with your customers.

Results of all above: Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives and build champions.

Your Qualifications

• 10+ years of experience in account management, consulting, or client services background is required
• Customer-first mentality
• Extreme ownership mentality
• Ability to work with urgency, and remain calm under pressure
• Comfortable and confident when presenting to customer executives and stakeholders
• Adapts well to change and is flexible
• Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
• Strong troubleshooting and problem-solving skills
• Account management or client/professional services background
• Strong project and program management experience
• Ability to multitask and prioritize daily and weekly tasks
• Run your own business mentality & drive
• Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
• Strong communication skills with the ability to communicate and translate technical information to all personas
• Able to use technology to handle their customer portfolio
• Experience in business planning including annual operating plans, forecasting, and modeling experience is a plus
• Experience with Techn, Media, and Telco industries is a plus

Other:

• Travel (up to 25%) is expected, largely within region.

Location: Remote (For Non-Local) or Hybrid (Local to NYC, Denver, or Charlotte) 

Position Summary:

The Account Manager, PBM is responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations. Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent.

Position Responsibilities:

• Partner with clinical account manager (CAM) and account executive (AE) to manage clients through the entire lifecycle from implementation through go-live and renewal on a designated book of business  

• Support implementation as a critical member of the client management teams with all day-to-day client requirements 

• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, override requests, demos and new implementations 

• Analyze incoming client requests and work with internal and external teams to complete required plan documentation 

• Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent 

• Lead pre- and post-implementation quality assurance and testing to validate coding accuracy 

• Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address 

• Travel requirements not to exceed 25% 

• Handle and resolve sponsor and member issues, escalating as needed 

• Research and respond to claims processing and system configuration inquiries 

• Coordinate integration of other data inputs into client management processes 

• Collaborate cross functionally to support general client operations, as required 

• Responsible for relationship management and contribution to successful NPS and Account Management Survey results, along with retention support 

• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. 

Qualifications:

• Undergraduate bachelor’s degree, with record of strong academic performance 

• 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare 

• Track record of building trusting internal and external relationships 

• Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables 

• Experience working with structured and unstructured data 

• Proficient in Microsoft Office, SQL a bonus 

• Ability to balance multiple complex projects simultaneously 

• Exceptional written and verbal communication skills 

• Extremely flexible, highly organized, and able to shift priorities easily 

• Attention to detail & commitment to delivering high quality work product 

Visa Sponsorship: Capital Rx does not provide sponsorship to any candidates. This includes, but is not limited to those that require H1-B, TN, OPT, etc. Candidates must have authorization to work in the US at the time of application and throughout employment. 

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. 

WHAT YOU’LL DO

Viant is seeking a highly skilled and self-motivated Technical Account Manager to serve as a strategic post-sales thought leader for our most important clients. This role sits at the intersection of technology, measurement, and client strategy, partnering closely with Sales Engineering, Account Management, and product teams to deepen relationships, elevate technical maturity, and accelerate adoption of Viant’s advanced measurement and data solutions. You will play a critical role in scaling strategic accounts post-sale, translating complex technical and measurement capabilities into clear business value, and helping clients fully realize the long-term impact of Viant’s platform.

This role is ideal for someone who thrives as a trusted advisor, enjoys shaping solution strategy, and can influence outcomes across both internal and external stakeholders. The ideal candidate will have a combination of exceptional project management and client service skills, as well as knowledge of the advertising technology landscape. You should have a strong understanding of client service best practices and end-to-end solutions delivery.

THE DAY-TO-DAY

• Serve as a strategic technical thought leader in the post-sale lifecycle, partnering with Account Management to grow adoption, expand use cases, and retain and upsell key accounts.
• Act as a trusted advisor to senior client stakeholders by aligning Viant’s measurement and data solutions to broader business objectives.
• Partner closely with Sales Engineering to ensure continuity of solution strategy from pre-sale handoff through execution and optimization.
• Collaborate with Sales, Business Intelligence, and Operations teams to unblock complex challenges and deliver high-impact solutions for strategic accounts.
• Lead client measurement strategy across Viant Advanced Reporting and third-party measurement solutions to improve insight quality, performance understanding, and ROI.
• Scope and deliver custom reporting solutions that enable advanced analysis, executive-level storytelling, and long-term measurement evolution.
• Develop training materials and documentation to level up internal Sales and Account teams and strengthen post-sale execution.
• Use Google BigQuery SQL to investigate data discrepancies, validate data integrity, and surface actionable insights that inform optimization and decision-making.

GREAT TO HAVE

• 4+ years of experience in Technical Account Management, Account Management, Project Management, Ad Operations, or related roles
• 2+ years experience with Ad Tech platforms such as demand-side platforms (DSPs), data management platforms (DMPs), Customer Data Platform (CDP), and/or clean rooms technology
• Strong understanding of the ad tech ecosystem, including DSPs, ad serving, programmatic buying, onboarding, and measurement
• Ability to clearly articulate complex technical and measurement concepts to both technical and non-technical audiences
• Proficiency in SQL (Google BigQuery preferred) and cloud-based analytics tools
• Strategic mindset with a bias toward action; comfortable operating in ambiguity and influencing without authority

LIFE AT VIANT

Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more. 

#LI-SK1

Engineering

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex,  including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys. The ideal candidate is an engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding experience.
• Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.
• Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.
• Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
• Lead and manage a team of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.
• Drive continuous improvement in engineering processes, technical architecture, and product quality.
• Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 6+ years of software engineering experience with strong technical depth
• 3+ years of experience managing or leading engineers in a high-growth environment.
• Strong technical background and understanding of software development principles.
• Expertise leading full-stack engineering teams delivering end-to-end product experiences.
• Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
• Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
• Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Bonus points

• Experience with data platforms such as Snowflake, Hex, or similar.
• Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
• You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!

Compensation

The expected salary range for this role is $240,000 - $300,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Engineering

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex,  including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys. The ideal candidate is an engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams.

Where you’ll work

This role will be based in our New York office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding experience.
• Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.
• Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.
• Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
• Lead and manage a team of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.
• Drive continuous improvement in engineering processes, technical architecture, and product quality.
• Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 6+ years of software engineering experience with strong technical depth
• 3+ years of experience managing or leading engineers in a high-growth environment.
• Strong technical background and understanding of software development principles.
• Expertise leading full-stack engineering teams delivering end-to-end product experiences.
• Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
• Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
• Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Bonus points

• Experience with data platforms such as Snowflake, Hex, or similar.
• Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
• You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!

Compensation

The expected salary range for this role is $240,000 - $300,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Engineering

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex,  including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys. The ideal candidate is an engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams.

Where you’ll work

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding experience.
• Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.
• Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.
• Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
• Lead and manage a team of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.
• Drive continuous improvement in engineering processes, technical architecture, and product quality.
• Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 6+ years of software engineering experience with strong technical depth
• 3+ years of experience managing or leading engineers in a high-growth environment.
• Strong technical background and understanding of software development principles.
• Expertise leading full-stack engineering teams delivering end-to-end product experiences.
• Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
• Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
• Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Bonus points

• Experience with data platforms such as Snowflake, Hex, or similar.
• Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
• You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!

Compensation

The expected salary range for this role is $240,000 - $300,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

Our Partnership Program is a key initiative for the company. The Partner Account Manager’s primary duty is to engage, build and develop Human Interest’s key accounts and growth opportunities. We're looking for a forward-thinking, meticulously organized, and self-motivated sales professional who can thrive in a fast-paced environment.  You'll accelerate our partner relationships to help us exponentially reach more small and medium businesses across the United States, which is essential to our growth. This role requires someone who is proactive, creative, and can exercise their own discretion and judgment to create their own solutions when needed.

What you get to do every day

• Develop, build, and amplify referral relationships with tech partners, human capital management partners, benefit brokers, CPA's and financial advisors in the SMB space
• Create and build strategic referral networks and partnerships focused on lead generation and new partnership opportunities 
• Proactively identify and resolve emerging issues and offer solutions by working cross-functionally with Sales, Product, Marketing, Legal and Finance 
• Collaborate with Partner Marketing to innovate and execute unique initiatives to promote partner sales (e.g, educational events, email, webinars, etc.)
• Work with partners to establish business goals and performance metrics (e.g, depth of sales pipeline and revenue generation) to develop and execute effective go-to-market strategies and demand-generation activities

What you bring to the role

• 2+ years of experience building, developing, and maintaining relationships with tech and human capital management (HCM) partners, benefit brokers, CPA's and financial advisors in the SMB space (including territory sales and business development)
• Successful - Proven track record of success in a quota driven sales environment
• Passionate - You are a highly motivated individual contributor and relationship builder that can operate independently
• Dynamic - You can thrive in a fast-paced, and ever-changing environment
• Resilient—You bounce back from setbacks quickly, are resourceful, and find creative ways to get things done.
• Solutions-oriented - Willingness to get your hands dirty while managing and solving operational partnership issues
• Extraordinary communication and interpersonal skills — people trust you and sense that you are advocating for something you believe.
• Tech-savvy - familiarity using Salesforce to manage sales cycles is preferred
• Growth mindset - You can embrace feedback and hold yourself accountable.
• Coachable- Ability to absorb information, training, and guidance and successfully implement and execute
• Travel - Ability to be In the field 3 days/week

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, we consider a number of factors to determine the appropriate pay range for each position, including the cost of labor in different markets across the U.S. The total On Target Earnings (OTE) for the role described in this job posting is $140,000 - $150,000 which includes a base salary of $90,000, and a variable target compensation of $60,000. The specific pay rate offered is based on the candidate’s relevant skills and experience. Base pay is just one component of our Total Rewards package, which also includes a comprehensive suite of physical, financial, and mental wellness benefits. Additionally, employees receive stock option grants, enhancing long-term financial growth and investment in our company's success.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth:  Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents  
• Carrot: Fertility healthcare and family forming benefits
• Candidly:  Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2025)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com.

Protect yourself against fraud and identity theft. Apply to our open positions directly via our careers page on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at careers@humaninterest.com

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures

Your Role

We’re hiring a Manager II, Marketing - College and Pro to oversee strategic communications and campaign output for the U.S. market. You will act as the strategic architect for our College & Professional Business Unit, focusing on driving renewal revenue and Hudl Pro Suite expansion.

As a Manager II, Marketing - College and Pro, you’ll:

• Lead and coach. You’ll manage a team of marketing managers, raising the performance floor of U.S. marketing output through high-level strategic mentorship and goal setting.
• Maintain strategic oversight. You will ensure brand consistency and enterprise-grade value articulation across all NCAA and NFL touchpoints, specifically for College & Professional products 
• Design the ABM engine. You’ll oversee the design of the U.S. Account-Based Marketing engine, providing the framework for your team to engage high-value accounts and protect our critical U.S. revenue base.
• Drive strategy and alignment. Sitting alongside U.S. Sales VPs and product heads at Lincoln HQ, you’ll synthesize data to recommend strategic trade-offs and ensure marketing efforts align with our company's strategic goals.
• Ensure ROI. You will evaluate collective U.S. marketing spend to maximize budget ROI on high-priority accounts and identify operational efficiencies to scale U.S. retention efforts.

Location: This role requires 3 days in the office per week, so we're currently considering candidates who live within a commuting distance of our headquarters in Lincoln, Nebraska.

Must-Haves

• Experienced leadership. You have 5–8 years of marketing experience, including 1–2 years of experience leading a team.
• Strategic thinker. You possess an ability to lead a team toward a unified vision 
• Executive presence. You are comfortable acting as a contemporary to Sales VPs to shape market framing and competitive response.
• Analytical mindset. You have the ability to analyze market reports and revenue targets to guide team prioritization.
• Educational background. You hold a BS or BA in business, marketing, communications or a related discipline.
• Willing to travel. This role includes some travel to national conferences (about 10%) so willingness and interest to travel is required.

Nice-to-Haves

• Industry expertise. You have strategic experience in B2B, SaaS or technology marketing with a focus on delivering enterprise-level campaigns  and targeted ABM strategies.
• Collaborative communicator. You have an ability to effectively manage resource swaps and alignment between the College & Professional and Youth, Club & High School business units, for the benefit of the wider Hudl business

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Opportunity Overview:

We are seeking a Strategic Accounts Manager to join our Payment Integrity Team. In this role, you will help support and grow key client relationships while serving as an important liaison to cross-functional and internal teams. You will play a key role in ensuring clients receive a high-quality experience through strong communication, operational support, and proactive problem solving.

This role is highly collaborative and customer-focused, requiring someone who enjoys building relationships, navigating complex issues, and driving continuous improvement. You will partner closely with leadership and internal stakeholders to support strategic initiatives, improve processes, analyze client data and trends, and help identify opportunities to enhance the value delivered to clients. Your work will directly contribute to client satisfaction, retention, and long-term growth.

The ideal candidate is organized, analytical, adaptable, and comfortable working in a fast-paced environment. You enjoy using data to inform decisions, communicating clearly across teams, and helping drive execution on important customer priorities. You are proactive, solutions-oriented, and passionate about delivering an exceptional client experience.

People who succeed at Cohere are empathetic teammates who are candid, collaborative, and caring, and who embody our core values and principles. We believe diverse, inclusive teams create the most meaningful impact, and we are committed to fostering a supportive and growth-oriented environment for everyone.

What you’ll do:

• Manage and monitor client communications, ensuring timely responses, issue resolution, and escalation when appropriate
• Track and coordinate client-submitted support tickets across internal teams through resolution
• Analyze client data, trends, and key performance metrics to generate insights and support strategic decision-making
• Develop customer-facing materials, reports, presentations, and communications that clearly convey recommendations and value
• Support cross-functional initiatives related to client onboarding, implementation, process improvements, training materials, and communication strategies
• Partner closely with operations, analytics, product, clinical, compliance, and other internal stakeholders to solve complex client challenges
• Participate in monthly and quarterly business reviews both internally and externally with clients
• Proactively identify opportunities to improve client experience, operational processes, and customer outcomes
• Help ensure alignment across teams to support successful client execution and long-term account growth

What you’ll need:

Must-haves

• Bachelor’s degree in a related field
• 6+ years of experience in account management, client success, healthcare operations, consulting, or similar client-facing roles
• Strong communication, relationship management, organizational, and problem-solving skills
• Experience supporting cross-functional initiatives and collaborating with both business and operational teams
• Analytical mindset with the ability to interpret data, identify trends, and support business recommendations
• Comfortable operating in a fast-paced, evolving environment with shifting priorities
• Self-motivated, adaptable, and highly collaborative
• Passionate about delivering a proactive, supportive, and partner-oriented client experience
• Passion for improving the healthcare system and helping drive better outcomes for clients and patients

Nice-to-haves

• Healthcare domain experience strongly preferred; experience working with health plans is a plus
• Familiarity with Mac, Google Suite, Confluence, and JIRA
• Experience supporting strategic client initiatives, implementations, or operational process improvements
• Demonstrated ability to learn quickly and take initiative in unfamiliar areas
• Project management experience, including planning, coordination, and execution across multiple stakeholders

 Pay & Perks:

💻 Fully remote opportunity with about 10% travel

🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 

📈 401K retirement plan with company match; flexible spending and health savings account 

🏝️ Flex Time Off + company holidays

👶 Up to 14 weeks of paid parental leave 

🐶 Pet insurance  

The salary range for this position is $125,000 - $140,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

1. Connect with Talent Acquisition for a Preliminary Phone Screening
2. Meet your Hiring Manager!
3. Behavioral Interview(s)

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

At Cohere Health, Payment Integrity isn’t just about catching errors—it’s about transforming how healthcare dollars are spent to ensure accuracy, fairness, and better outcomes for everyone. By combining advanced analytics, clinical expertise, and cutting-edge technology, the team works at the intersection of healthcare and innovation to proactively identify opportunities, reduce waste, and strengthen trust between payers and providers. Joining this mission means being part of a forward-thinking organization that values curiosity, collaboration, and impact—where your work directly contributes to a more efficient healthcare system and helps ensure patients receive the right care at the right time and providers receive the right payment.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

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