Job Description:

Are you passionate about travel, experienced in tour operations, and ready to lead a high-performing team? Join WorldStrides, the global leader in educational travel, and help us craft transformative experiences for universities and students worldwide. We're looking for a Team Lead, Program Management to support and inspire a team of Program Coordinators, while partnering cross-functionally to bring top-tier custom programs to life.This role blends your deep understanding of tour operations with the opportunity to mentor and grow a collaborative team, directly impacting our sales success and the student experience.

Responsibilities:

• Maintain accurate and up-to-date documentation.
• Maintain knowledge of company policies and procedures so as to serve as an effective resource for staff.
• Support company policies and management decisions with a sense of urgency and professionalism.
• Foster communication within the department, with other departments, and with management.
• Seek out and participate in internal and external programs that facilitate personal and professional growth.
• Identify and discuss personal and professional growth goals with Manager, Senior Manager, or Director.
• Write and deliver performance appraisals on an annual basis.
• Attend and contribute to team meetings (Program Management/Product Delivery/Sales/etc.).
• Develop and maintain a culture of teamwork, positive communication, and fulfilling the WorldStrides mission.
• Support and manage a small team of Program Coordinators, using resources to monitor and develop team productivity
• Interview, develop, and mentor new Program Coordinators in coordination with Manager
• Work towards a smooth transition of the Program Development team to Product Delivery
• Support Manager, Senior Manager, and Director in other projects as needed

Program Development

• Assist Program Development team to research program destinations, develop itineraries, and produce proposals with a high attention to detail, while meeting client expectations.
• Review, develop, and audit tour requests, ensuring logistical feasibility and accuracy.
• Communicate with clients via phone conversations (proposal walkthrough calls) and emails as requested by Sales and Account Management, while maintain excellent customer service and understanding of client needs.
• Collaborate with Sales, Account Management, and Operations to optimize Program Development functions and ensure the appropriate processes, systems, and controls are in place to price and produce high-evaluated, top-quality custom program with healthy margins and quick turnaround times.
• Work closely with Manager to ensure assignment of assessments to the appropriate teammates.
• Assist the Manager on training Program Coordinators on all functions of the proposal building process.

Reporting & Development

• Maintain service-level agreements (SLA) set by division leadership and use discretion where necessary to maximize sales.
• Work closely with department colleagues, systems developers, and other internal staff to improve customer experience and reduce manual work. Continually collaborate with management to develop and implement new internal processes, rules, and procedures based on needs of the business.
• Look for opportunities within WorldStrides to share program development/proposal expertise, with the possibility of expanding services to other product lines.

Team Management

• Oversee a small team of Program Coordinators, assist with technical questions, and train on best practices.
• Provide frequent and consistent performance feedback to ensure a high-performing team.
• Host 1:1s to instill a culture of teamwork. Build connectivity to greater Program Management team and global Product Delivery teams.

Qualifications:

• Advanced English.
• Highly organized.
• Travel industry experience.
• Detail oriented.
• Team player

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• +10% of gross salary as food stamps.
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
•  Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.

We are looking for a Staff Forward Deployed Engineer who is passionate about solving complex cloud infrastructure challenges in the fast-growing AI/ML space. This is a high-impact position designed to be the "technical tip of the spear" for our most strategic AI-Native (ANE) customers.

As an FDE, you will sit at the intersection of Product Engineering and Customer Implementation. You will be embedded directly with our most strategic customers to drive transformational AI adoption. You will collaborate closely with customer teams to ship advanced AI applications that solve real world business problems.

You will build the tools, migration scripts, and AI starter kits that don't just solve one customer's problem, but scale the entire DigitalOcean AI Cloud ecosystem. Your mission is to accelerate "time-to-inference" in production at scale and serve as a critical feedback loop, ensuring our product roadmap is informed by the world's most demanding AI workloads.

What You’ll do:

• Embedded Customer Engineering: Partner deeply with strategic ANEs to manage complex migrations, build production-ready PoCs, and execute hands-on application builds on our GPU infrastructure.
• Build Scalable Assets & Tooling: Operationalize field learning by building migration planners, reusable systems, benchmarking frameworks, model optimization agents, and deployment automation scripts (e.g., Terraform/Pulumi) that standardize how AI workloads are deployed and tuned across DigitalOcean.
• Develop AI "Starter Kits": Create pre-built GenAI agents, solution templates, and notebooks (e.g., LangGraph, CrewAI) tailored to popular and advanced business needs.
• Drive the Product Roadmap: Act as the frontline technical voice for CPTO, surfacing architectural gaps and edge cases to inform core product development. Transition field-built tools into native product features.
• New Tech Validation: Lead the early testing and integration of emerging AI frameworks to ensure a first-class developer experience on DigitalOcean.
• Partner & GTM Enablement: Co-develop delivery frameworks with Strategic and Technical partners to enable repeatable, high-quality deployments at scale.
• Market Leadership: Produce field-tested demo kits and deployment guides that support new product releases with practical, validated assets.

Key Metrics

• Customer Adoption: Number of high-impact production workloads landed; reduction in average "time-to-production"; and Pilot-to-Production conversion rates.
• Asset & Tooling Delivery: Number of reusable tools (agents, scripts, playbooks) delivered per quarter and their subsequent adoption rate by the crossfunctional teams and customers.
• Field Enablement & Scale: Measured by the successful handoff and execution of FDE-defined deployment patterns to technical partners and the internal adoption rate of FDE playbooks across all customer-facing technical teams.
• Product Influence: Number of roadmap features or architectural changes directly attributed to FDE feedback and validated customer hypotheses.

What You’ll Add to DigitalOcean:

• AI/ML Architecture & Domain Expertise: Significant experience in the AI/ML lifecycle, specifically hosting large language or multimodal models using inference engines like vLLM, SGLang, or Modular. You have a deep understanding of common LLM architectures and optimization techniques (e.g., continuous batching, quantization).
• Distributed Systems & Infrastructure Mastery: Act as the subject matter expert on modern GPU families (NVIDIA/AMD) and their software stacks (CUDA, ROCm, TensorRT, OpenAI Triton). Expert proficiency in Kubernetes (K8s) and the design of distributed systems, including microservices, messaging systems, databases, and Infrastructure as Code. You can seamlessly integrate AI workloads with core cloud services (Networking, VPC, Storage, Compute).
• High-Performance Inference & Hardware Optimization: Hands-on experience with distributed inference serving frameworks (e.g., llm-d, NVIDIA Dynamo, or Ray Serve). You understand GPU-level optimization and have experience with interconnect technologies like NVlink, XGMI, or RoCE to maximize hardware efficiency.
• Software Engineering Foundation: Strong production coding skills in Python or Go with the ability to build high-quality tools, automation, and internal assets.
• Data-Driven Performance Insight: Proven ability to benchmark AI infrastructure and perform GPU utilization tuning to optimize customer ROI and workload performance.
• Consultative Execution: Proven ability to establish instant technical credibility with CTOs and Lead Architects while managing high-stakes technical migrations.

Preferred

• Experience with emerging AI orchestration frameworks like LangGraph, CrewAI, or LlamaIndex.
• A background in technical consulting or "Forward Deployed" roles at high-growth AI or infrastructure companies.
• Experience building and scaling "Center of Excellence" models or partner delivery frameworks.
• Active contributor to open-source AI projects or technical communities.

Compensation Range: 

• $195,000 - $239,000

*This is a hybrid role

JR: 2026-7748

#LI-Hybrid

We are looking for a Staff Forward Deployed Engineer who is passionate about solving complex cloud infrastructure challenges in the fast-growing AI/ML space. This is a high-impact position designed to be the "technical tip of the spear" for our most strategic AI-Native (ANE) customers.

As an FDE, you will sit at the intersection of Product Engineering and Customer Implementation. You will be embedded directly with our most strategic customers to drive transformational AI adoption. You will collaborate closely with customer teams to ship advanced AI applications that solve real world business problems.

You will build the tools, migration scripts, and AI starter kits that don't just solve one customer's problem, but scale the entire DigitalOcean AI Cloud ecosystem. Your mission is to accelerate "time-to-inference" in production at scale and serve as a critical feedback loop, ensuring our product roadmap is informed by the world's most demanding AI workloads.

What you’ll do:

• Embedded Customer Engineering: Partner deeply with strategic ANEs to manage complex migrations, build production-ready PoCs, and execute hands-on application builds on our GPU infrastructure.
• Build Scalable Assets & Tooling: Operationalize field learning by building migration planners, reusable systems, benchmarking frameworks, model optimization agents, and deployment automation scripts (e.g., Terraform/Pulumi) that standardize how AI workloads are deployed and tuned across DigitalOcean.
• Develop AI "Starter Kits": Create pre-built GenAI agents, solution templates, and notebooks (e.g., LangGraph, CrewAI) tailored to popular and advanced business needs.
• Drive the Product Roadmap: Act as the frontline technical voice for CPTO, surfacing architectural gaps and edge cases to inform core product development. Transition field-built tools into native product features.
• New Tech Validation: Lead the early testing and integration of emerging AI frameworks to ensure a first-class developer experience on DigitalOcean.
• Partner & GTM Enablement: Co-develop delivery frameworks with Strategic and Technical partners to enable repeatable, high-quality deployments at scale.
• Market Leadership: Produce field-tested demo kits and deployment guides that support new product releases with practical, validated assets.

Key Metrics

• Customer Adoption: Number of high-impact production workloads landed; reduction in average "time-to-production"; and Pilot-to-Production conversion rates.
• Asset & Tooling Delivery: Number of reusable tools (agents, scripts, playbooks) delivered per quarter and their subsequent adoption rate by the crossfunctional teams and customers.
• Field Enablement & Scale: Measured by the successful handoff and execution of FDE-defined deployment patterns to technical partners and the internal adoption rate of FDE playbooks across all customer-facing technical teams.
• Product Influence: Number of roadmap features or architectural changes directly attributed to FDE feedback and validated customer hypotheses.

What You’ll Add to DigitalOcean:

• AI/ML Architecture & Domain Expertise: Significant experience in the AI/ML lifecycle, specifically hosting large language or multimodal models using inference engines like vLLM, SGLang, or Modular. You have a deep understanding of common LLM architectures and optimization techniques (e.g., continuous batching, quantization).
• Distributed Systems & Infrastructure Mastery: Act as the subject matter expert on modern GPU families (NVIDIA/AMD) and their software stacks (CUDA, ROCm, TensorRT, OpenAI Triton). Expert proficiency in Kubernetes (K8s) and the design of distributed systems, including microservices, messaging systems, databases, and Infrastructure as Code. You can seamlessly integrate AI workloads with core cloud services (Networking, VPC, Storage, Compute).
• High-Performance Inference & Hardware Optimization: Hands-on experience with distributed inference serving frameworks (e.g., llm-d, NVIDIA Dynamo, or Ray Serve). You understand GPU-level optimization and have experience with interconnect technologies like NVlink, XGMI, or RoCE to maximize hardware efficiency.
• Software Engineering Foundation: Strong production coding skills in Python or Go with the ability to build high-quality tools, automation, and internal assets.
• Data-Driven Performance Insight: Proven ability to benchmark AI infrastructure and perform GPU utilization tuning to optimize customer ROI and workload performance.
• Consultative Execution: Proven ability to establish instant technical credibility with CTOs and Lead Architects while managing high-stakes technical migrations.

Preferred

• Experience with emerging AI orchestration frameworks like LangGraph, CrewAI, or LlamaIndex.
• A background in technical consulting or "Forward Deployed" roles at high-growth AI or infrastructure companies.
• Experience building and scaling "Center of Excellence" models or partner delivery frameworks.
• Active contributor to open-source AI projects or technical communities.

Compensation Range: 

• $195,000 - $239,000

*This is a remote role

JR: 2026-7748

#LI-Remote

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. 

Add a Spark to the Ordinary...

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life with your team. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Who We’re Looking For 

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment 
• Strong decision making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand
• Desire to foster growth with team members

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform
• Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Requirements

• 2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee 
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes 
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Benefits & Perks 

• $21.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off 
• Commuter benefits 
• Sick time 
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift 
• Free Blank Street swag

We want people who are passionate about troubleshooting complex problems with systems, networking and storage at scale.

We are looking for a seasoned system administrator to help us keep the cloud running smoothly. Reporting to the manager of Cloud Operations, the GPU Operations Engineer monitors and provides first-response to all cloud health issues that impact, or could potentially impact, customer experience - internal or external. You will interface with teams across the organization to research and troubleshoot issues from single droplets to cloud-wide disturbances. Our workweek spans five days, and that may involve working on weekends.

What You'll Be Doing: 

• Ensuring maximum uptime for our global infrastructure
• Automating processes and building tools to improve operational efficiency
• Coordinating operational work across teams to improve the platform with minimal impact

What You'll Add to DigitalOcean:

• Solid experience with Linux operating systems or Networking and day to day upkeep
• Familiarity with virtualization technologies and troubleshooting virtual machine instances
• Familiarity with containerization technologies and troubleshooting containers
• Familiarity with IPv4 Networking and troubleshooting (CCNA equivalent)
• Basic storage concepts and technologies
• Experience with monitoring systems and incident management
• Experience scripting in one or more of the following languages: Bash, Python, or Go
• Experience with GPU hardware or AI/ML, and Kubernetes
• A passion for good documentation and open communication
• Proven ability to learn!

Compensation Range: 

• $107,000 - $134,000

*This is a remote role

JR: 2026-7423

#LI-Remote

We want people who are passionate about troubleshooting complex problems with systems, networking and storage at scale.

We are looking for a seasoned system administrator to help us keep the cloud running smoothly. Reporting to the manager of Cloud Operations, the GPU Operations Engineer monitors and provides first-response to all cloud health issues that impact, or could potentially impact, customer experience - internal or external. You will interface with teams across the organization to research and troubleshoot issues from single droplets to cloud-wide disturbances. Our workweek spans five days, and that may involve working on weekends.

What You'll Be Doing: 

• Ensuring maximum uptime for our global infrastructure
• Automating processes and building tools to improve operational efficiency
• Coordinating operational work across teams to improve the platform with minimal impact

What You'll Add to DigitalOcean:

• Solid experience with Linux operating systems or Networking and day to day upkeep
• Familiarity with virtualization technologies and troubleshooting virtual machine instances
• Familiarity with containerization technologies and troubleshooting containers
• Familiarity with IPv4 Networking and troubleshooting (CCNA equivalent)
• Basic storage concepts and technologies
• Experience with monitoring systems and incident management
• Experience scripting in one or more of the following languages: Bash, Python, or Go
• Experience with GPU hardware or AI/ML, and Kubernetes
• A passion for good documentation and open communication
• Proven ability to learn!

Compensation Range: 

• $107,000 - $134,000

*This is a remote role

JR: 2026-7423

#LI-Remote

We want people who are passionate about troubleshooting complex problems with systems, networking and storage at scale.

We are looking for a seasoned system administrator to help us keep the cloud running smoothly. Reporting to the manager of Cloud Operations, the GPU Operations Engineer monitors and provides first-response to all cloud health issues that impact, or could potentially impact, customer experience - internal or external. You will interface with teams across the organization to research and troubleshoot issues from single droplets to cloud-wide disturbances. Our workweek spans five days, and that may involve working on weekends.

What You'll Be Doing: 

• Ensuring maximum uptime for our global infrastructure
• Automating processes and building tools to improve operational efficiency
• Coordinating operational work across teams to improve the platform with minimal impact

What You'll Add to DigitalOcean:

• Solid experience with Linux operating systems or Networking and day to day upkeep
• Familiarity with virtualization technologies and troubleshooting virtual machine instances
• Familiarity with containerization technologies and troubleshooting containers
• Familiarity with IPv4 Networking and troubleshooting (CCNA equivalent)
• Basic storage concepts and technologies
• Experience with monitoring systems and incident management
• Experience scripting in one or more of the following languages: Bash, Python, or Go
• Experience with GPU hardware or AI/ML, and Kubernetes
• A passion for good documentation and open communication
• Proven ability to learn!

Compensation Range: 

• $107,000 - $134,000

*This is a remote role

JR: 2026-7423

#LI-Remote

We want people who are passionate about troubleshooting complex problems with systems, networking and storage at scale.

We are looking for a seasoned system administrator to help us keep the cloud running smoothly. Reporting to the manager of Cloud Operations, the GPU Operations Engineer monitors and provides first-response to all cloud health issues that impact, or could potentially impact, customer experience - internal or external. You will interface with teams across the organization to research and troubleshoot issues from single droplets to cloud-wide disturbances. Our workweek spans five days, and that may involve working on weekends.

What You'll Be Doing: 

• Ensuring maximum uptime for our global infrastructure
• Automating processes and building tools to improve operational efficiency
• Coordinating operational work across teams to improve the platform with minimal impact

What You'll Add to DigitalOcean:

• Solid experience with Linux operating systems or Networking and day to day upkeep
• Familiarity with virtualization technologies and troubleshooting virtual machine instances
• Familiarity with containerization technologies and troubleshooting containers
• Familiarity with IPv4 Networking and troubleshooting (CCNA equivalent)
• Basic storage concepts and technologies
• Experience with monitoring systems and incident management
• Experience scripting in one or more of the following languages: Bash, Python, or Go
• Experience with GPU hardware or AI/ML, and Kubernetes
• A passion for good documentation and open communication
• Proven ability to learn!

Compensation Range: 

• $107,000 - $134,000

*This is a hybrid role

JR: 2026-7423

#LI-Hybrid

We want people who are passionate about troubleshooting complex problems with systems, networking and storage at scale.

We are looking for a seasoned system administrator to help us keep the cloud running smoothly. Reporting to the manager of Cloud Operations, the GPU Operations Engineer monitors and provides first-response to all cloud health issues that impact, or could potentially impact, customer experience - internal or external. You will interface with teams across the organization to research and troubleshoot issues from single droplets to cloud-wide disturbances. Our workweek spans five days, and that may involve working on weekends.

What You'll Be Doing: 

• Ensuring maximum uptime for our global infrastructure
• Automating processes and building tools to improve operational efficiency
• Coordinating operational work across teams to improve the platform with minimal impact

What You'll Add to DigitalOcean:

• Solid experience with Linux operating systems or Networking and day to day upkeep
• Familiarity with virtualization technologies and troubleshooting virtual machine instances
• Familiarity with containerization technologies and troubleshooting containers
• Familiarity with IPv4 Networking and troubleshooting (CCNA equivalent)
• Basic storage concepts and technologies
• Experience with monitoring systems and incident management
• Experience scripting in one or more of the following languages: Bash, Python, or Go
• Experience with GPU hardware or AI/ML, and Kubernetes
• A passion for good documentation and open communication
• Proven ability to learn!

Compensation Range: 

• $107,000 - $134,000

*This is a remote role

JR: 2026-7423

#LI-Remote

About the Position
At 6sense, the Post-Sales Solutions Architect is a critical partner to our Strategic and Enterprise Customer Success Management teams, focused exclusively on supporting existing customers throughout their journey with us. This role blends deep technical acumen with strong customer engagement skills to lead architecture design, optimize platform adoption, and ensure our customers realize the full value of their investment.

You'll work directly with our largest and most complex accounts, helping them integrate and scale their use of 6sense by designing innovative solutions, advising on best practices, and serving as a trusted technical advisor post-sale. This is a high-impact, customer-facing role designed to drive retention, value delivery, and long-term growth.

Key Responsibilities

• Partner with Strategic and Enterprise CSMs to lead post-sale technical activities, including product enablement, demos, proof-of-value workshops, and advanced use case development.
• Facilitate architecture design sessions and platform integration planning, aligning customer objectives to 6sense solutions.
• Document business and technical requirements, and clearly communicate the business value of 6sense capabilities to technical and executive stakeholders.
• Serve as a technical liaison between Customer Success, Product, and Delivery teams to ensure a seamless customer experience.
• Lead solution design for multi-product implementations, systems integrations, and data architecture within existing customer environments.
• Proactively identify technical optimization opportunities to improve customer outcomes and platform ROI.
• Contribute feedback to product management and engineering teams, and help evolve internal tooling and processes for customer delivery.
• Build reports and dashboards that help customers track progress, optimize performance, and make data-driven decisions.

Requirements

• 5+ years of experience in a customer-facing technical role, such as Solutions Architect, Technical Account Manager, or Pre/Post-Sales Engineer.
• Deep technical expertise in solution architecture, data integration, and enterprise software.
• Strong interpersonal and communication skills; able to build trust and articulate complex solutions to both technical and business audiences.
• Experience with CRM systems such as Salesforce, Microsoft Dynamics, or SAP.
• Familiarity with marketing automation tools (Marketo, Eloqua, Pardot, Hubspot) and Customer Data Platforms (Adobe Experience Platform, Segment, etc.).
• Experience with ETL/ELT tools (Informatica, DataStage, Netezza) and data visualization tools (Tableau, Looker, Power BI).
• Working knowledge of cloud infrastructure (AWS, Azure, GCP), REST/SOAP APIs, and integration platforms (MuleSoft, Zapier, Dell Boomi).
• Proficiency in programming/scripting languages such as Python, Java, or C++.

Nice to Haves

• Strong problem-solving skills with a customer-first mindset.
• A track record of influencing customer outcomes through consultative engagement.
• Experience supporting SaaS adoption, expansion, or renewal in large-scale enterprise accounts.
• Ability to prioritize and execute across multiple customer projects while managing stakeholder expectations.

Base Salary Range: $139,035.00 - $180,918.00. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

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About the Team

     The Billing Engineering team is responsible for managing a broad and complex range of functions comprising 70 services. As DigitalOcean continues its rapid growth and moves upmarket, the demands on the billing platform have significantly increased. This team will focus on operational enablement for the business and our customers, allowing our existing billing platform engineering teams to concentrate on platform resiliency and building customer-facing features.

The Opportunity

     We are seeking highly motivated and skilled engineers in Hyderabad. You will play a critical role in ensuring the smooth operation of our billing platform, providing technical support, managing billing operations, and driving efficiency through automation. This is an exciting opportunity to be a part of building a new team and making a significant impact on our company's growth.

What You’ll Do:

• Triage and resolve escalated billing support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries. Serve as the first line of support for incoming bug reports.
• Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, and commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coordinating refunds and write-offs with the Revenue Accounting team; and supporting month-close compliance reporting.
• DevOps: Collaborate with the Billing Architect to contribute to operational excellence and the stability of the platform.
• Product Revenue Assurance: Augment revenue assurance tooling and synthetic testing to proactively identify and address potential revenue leaks.
• New Product Launches: Take ownership of the operational aspects of new product launches for existing products, working closely with product teams to ensure timely delivery.
• Develop and maintain automation tooling to improve the efficiency of billing operational tasks.
• Work closely with engineering, product, finance, sales, and support teams to ensure seamless billing processes and build roadmaps.
• Contribute to the documentation of billing processes and procedures.

What You’ll Add to DigitalOcean:

• Strong technical aptitude and problem-solving skills.
• Proficiency in Go, with additional experience in Ruby a plus.
• Experience with billing systems and processes (e.g., invoicing, payments, subscriptions, pricing).
• Hands-on knowledge of microservices and distributed systems, including technologies like Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis.
• Experience with scripting and automation tools (e.g., Python, Shell scripting).
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• A proactive and detail-oriented approach.
• [Optional: Include specific domain knowledge or tool experience if required, e.g., Experience with Zuora, NetSuite, or similar billing platforms.]
• [Optional: Bachelor's degree in Computer Science, Engineering, or a related field.]

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

An overview of this role

This position is 100% remote and will be based in the United Kingdom, Ireland, Germany, and/or Netherlands. 

GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise and Mid Market accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization.

Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams.

We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you’ll do

• Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory.
• Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs).
• Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets by consistently converting qualified prospects into opportunities.
• Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies.
• Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach.io to maximize engagement and conversion rates.
• Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast.
• Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies, and attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs).
• Document and continuously improve Business Development Representative processes in the GitLab handbook, in partnership with your Business Development Manager, and mentor new BDR hires to help them ramp quickly and navigate key accounts.

What you’ll bring

• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly, and monthly KPIs
• Proven experience taking initiative and independently driving projects or activities through to successful outcomes
• Alignment with our values and working in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Demonstrated persistence in pursuing goals, learning from setbacks, and continuously improving to achieve strong results
• Passion about being a part of GitLab's journey
• Proficiency in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing, or sales is a plus
• Proficiency in English, our company language, is required for effective communication

About the team

As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed.

The Opportunity 

We're looking for a part-time Member Experience Specialist to join our Member Experience team. This role is critical to delivering high trust, high touch care to our members and employer partners as XP Health continues to scale with intention and impact.

This role is ideal for someone who thrives in a dynamic environment, enjoys solving meaningful problems on behalf of members, and wants to contribute to a rapidly scaling company on a part-time schedule.

📍 Location: Remote within the U.S.

🕘 Schedule: Part-time, 25 hrs/wk, Monday – Friday, 9:00 AM – 2:00 PM PST

📅 Timeline: June – September, with the option to extend based on business needs.

Responsibilities

• Member Inquiries: Utilize your problem-solving and interpersonal skills for incoming phone calls, messages/chat, and email tickets from Members via Zendesk.
• Zendesk Agent Workspace: Follow the best practices and SOPs for ticket resolution. Organization and working through priority guidelines are a must while humanizing the interaction. Follow Zendesk escalation procedures when necessary.
• Internal Tools: Learn and use your available resources. We have internal tools for SOPs, training, Slack for communication, and a custom member information portal. We utilize Google Workspace, Slack, and JIRA for triaging outside of our internally built tools.
• KPIs and SLAs: Your manager and leadership are here to guide and support you. Each representative will be working toward meeting our team KPIs and SLAs collectively. You are responsible, with our support,  for your performance that impacts these reporting metrics.
• Team Collaboration: Remote doesn’t mean siloed. Our Member Experience team is built on skill-based hiring, meaning to provide a truly great experience, we may need to lean on each other’s strengths. We collaborate and also learn together. You are responsible for communicating any needs or insights for us all to grow and improve. 
• Continuous Improvement: You’re on the front line representing XP Health! Your insights and feedback are the backbone of continuous improvement. Propose and help implement process changes as needed with the support of your manager.

Qualifications

• Experience with Zendesk or other major ticketing CRM.
• Empathy with strong communication skills.
• Willingness to learn/apply customer support best practices and industry trends.
• Organizational and time management skills to prioritize Member needs.
• Comfortable with ambiguity and change, we are in a high-growth phase.
• Experience in a fast-paced or startup environment
• Must be available to work the 9 AM – 2 PM PST shift.

Nice to Have's

• Experience with startups.
• College degree.
• Prior experience in vision care, healthcare, or member-facing operations.

Why Join XP Health?

• Shape the future of vision health with an ownership mindset in a mission-driven startup.
• Work alongside a team that values innovation, creativity, and bold execution.
• Be the face of change for members transforming their vision care experience.
• Flexible part-time schedule with the potential to transition to full-time if a position or schedule line becomes available.
• We aren't looking for perfection, none of us is perfect. We are looking for those who have a strong character and a desire to continually learn and contribute to a meaningful mission.

About Us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

As Marketing Manager, Events, you will play a central role in driving the growth and success of FT Live’s high-profile events portfolio. You will be responsible for developing and driving strategic marketing plans, identifying and engaging target audiences, and delivering compelling campaigns that maximise attendance, delegate revenue and sponsorship opportunities.

From flagship experiences including the award-winning Global Boardroom, Business of Entertainment and Women at the Top, FT Live is one of the Financial Times Group’s fastest-growing and most successful divisions. It sits at the forefront of the FT’s evolution as a dynamic, interactive information source across multiple platforms.

Reporting to the Head of Marketing Operations & Planning, this 12-month parental cover role will support the B2C Senior Marketing Lead and work at the heart of FT Live’s relationship with delegates. You will collaborate closely with teams across the Financial Times to deliver integrated marketing campaigns, attract high-quality audiences to flagship virtual and hybrid events, and contribute to delegate revenue targets and wider business objectives.

Key Responsibilities

• Develop and implement data-driven, multi-channel marketing strategies to increase event awareness, reach, delegate attendance and sponsorship revenue
• Identify and target new audience segments, demonstrating market insights to refine messaging and campaign effectiveness
• Lead the development of value propositions and audience messaging aligned to FT Live’s brand and event objectives
• Manage marketing budgets and optimise spend to maximise return on investment and commercial performance
• Analyse audience and lead data gaps, implementing lead generation strategies to support delegate sales and revenue growth
• Plan and implement integrated campaigns across email, web, digital and print advertising, SEO, social media and content marketing
• Work with internal partners to create engaging digital content and ensure consistency across all marketing touchpoints
• Own and optimise the digital presence for events, including website management and customer journey optimisation
• Develop strategic partnerships with media, associations and industry organisations to extend campaign reach and audience growth
• Drive community and content strategies that strengthen engagement and cross-promote relevant events
• Monitor campaign performance throughout the event lifecycle, making real-time adjustments to maximise effectiveness
• Conduct post-event analysis to identify insights, measure return on investment and inform future campaign strategies
• Collaborate closely with Content, Delegate Sales, Commercial Sales, Operations and wider Marketing teams to deliver seamless, high-impact campaigns and premium attendee experiences

Required Skills and Experience

• 4–5+ years’ B2B or B2C marketing experience, ideally within events, media or agency environments
• Proven experience building and engaging audiences through multi-channel marketing campaigns
• Strong strategic and commercial mentality, balancing creative thinking with analytical decision-making
• Excellent copywriting and communication skills, with the ability to craft compelling audience messaging
• Strong understanding of digital marketing channels including email, social media, SEO and paid media
• Experience using CRM systems, marketing automation platforms and analytics tools including Google Analytics
• Experience creating and optimising digital content, including HTML tags, meta descriptions and keyword research
• Comfortable using marketing technologies and software tools to support targeting, automation and campaign performance  
• Highly organised with the ability to manage multiple projects and deadlines in a fast-paced environment
• Strong collaborator management and collaboration skills, with the ability to work effectively across cross-functional teams

Desirable

• Experience marketing premium B2B conferences, virtual events or hybrid event portfolios
• Familiarity with subscription, media or audience-led business models
• Experience working with sponsorship or partnership marketing campaigns

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information
At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.
Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.
Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

#LI-KF1

About Us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

FT Live, the events division of the Financial Times, brings together senior business leaders, policymakers and industry experts through world-class conferences, summits and forums.

As Marketing Manager, Events, you will play a central role in driving the growth and success of FT Live’s global event portfolio. You will develop and deliver strategic, data-driven marketing campaigns that build awareness, engage target audiences and maximise delegate and sponsorship revenue.

This is an exciting opportunity for a commercially minded marketer who thrives in a collaborative, fast-paced environment and is passionate about creating impactful audience experiences through events.

Key Responsibilities

• Develop and implement integrated, multi-channel marketing strategies to drive event awareness, audience growth, delegate attendance and sponsorship revenue
• Identify and target new audience segments using market insights to refine messaging and improve campaign effectiveness
• Define clear event value propositions and audience messaging across campaigns and channels
• Manage marketing budgets and optimise spend to maximise return on investment
• Identify data gaps and implement lead generation strategies to support commercial targets
• Plan and deliver end-to-end campaigns across email, web, paid media, SEO, social and content marketing
• Collaborate with internal partners to produce compelling marketing assets and campaign content
• Own and optimise event websites to ensure a seamless customer journey from awareness through to registration
• Develop and manage strategic partnerships with media, associations and industry organisations to extend campaign reach
• Monitor campaign performance and important measurements throughout the event lifecycle, optimising activity to improve results  
• Conduct post-event analysis to identify insights and inform future campaign strategies
• Work closely with Content, Delegate Sales, Commercial and Operations teams to support event success and revenue growth
• Collaborate with design, data and performance marketing teams to deliver high-impact, data-led campaigns

Required Skills and Experience

• 4–5+ years’ B2B marketing experience, ideally within events, media or agency environments
• Proven experience developing and delivering multi-channel marketing campaigns that drive audience growth and engagement
• Strong strategic and commercial mentality, balancing creativity with data-driven decision-making
• Excellent copywriting, communication and collaborator management skills
• Experience using CRM systems, marketing automation platforms and analytics tools, including Google Analytics
• Strong understanding of digital marketing channels including email, paid media, SEO and social media
• Comfortable using marketing technologies, with exposure to AI tools considered advantageous
• Highly organised with the ability to manage multiple projects and deadlines in a fast-paced environment
• Collaborative and proactive approach, with the ability to work effectively across cross-functional teams

Desirable

• Experience marketing B2B conferences, summits or premium live events
• Familiarity with audience acquisition and lead generation strategies within subscription, media or events businesses
• Experience working with partnership or sponsorship marketing initiatives

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further Information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.
Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.
Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

#LI-KF1

The opportunity

Altruist is hiring an experienced Product Marketing Manager to support our Investment product suite. This is an individual-contributor role reporting to the Director of Product Marketing. In close partnership with Product, Design, Sales, and other cross-functional teams, you will own end-to-end GTM strategy for key platform launches and lead stakeholder alignment and approvals.

This is a hybrid role based out of our San Francisco FiDi office, with three days per week in the office.

What you'll do

• Customer and market insights: Own qualitative, quantitative, and competitive research; translate insights into clear ICP definitions, segmentation, and actionable GTM strategies.
• Positioning and messaging: Develop positioning frameworks, value propositions, and messaging for core products and platform capabilities; ensure consistency and clarity across all customer-facing touchpoints.
• Launch management: Lead end-to-end GTM planning and execution for new features and product initiatives; partner with Design to produce high-quality launch and sales assets; manage stakeholder reviews and approvals.
• Growth and lifecycle programs: Partner with Product and Marketing to design and execute prospecting, onboarding, and lifecycle programs across web, email, webinars, and events; continuously experiment to reduce time-to-value and increase adoption.
• Measurement and optimization: Partner with Product and BI to define success metrics, build dashboards, monitor performance, and quickly act on insights to improve KPIs.
• Thought leadership: Collaborate with Comms and Content to develop narratives, POVs, and content that reinforce Altruist’s product leadership and differentiation.
• Sales enablement: Equip Sales and customer-facing teams with compelling collateral such as one-pagers, pitch decks, and case studies; create feedback loops to inform product and marketing strategy.

What you'll bring

• 3+ years of experience in B2B product marketing in high‑growth, late‑stage startups.
• Curiosity: you ask “why” and back your answers with data.
• Hustle: you are proactive, thoughtful, organized, and get things done. You ship, learn, iterate and run flawless, well-organized GTMs from planning to post-launch.
• Partnership: you bring a clear POV, influence respectfully, collaborate for the greater good, and pull in the right teams at the right time.
• Communication: you communicate clearly with internal and external audiences and can turn complex concepts into easy to understand and compelling marketing assets.

About Zuora

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Opportunity and the Team

Zuora’s Customer Success organization helps customers realize maximum value from their investment in Zuora. The Customer Success Strategy & Operations team supports both the CS organization and our customers by building the processes, tools, and systems that enable Customer Success to operate effectively at scale.. We are looking for a detail-oriented intern to support operational and analytical work during a temporary coverage period.

In this role, you will work closely with Strategy & Operations managers to support digital and scaled Customer Success programs and test emerging AI-driven workflows, with data analysis and reporting as core supporting activities. The work is hands-on and execution-focused, well suited for someone who enjoys working with data, systems, and clearly defined processes, and who wants exposure to how Customer Success strategy is executed in a SaaS environment.

This is a remote position. 

About You

AI Testing & Data Validation

• Test AI-enabled workflows by reviewing outputs for accuracy, completeness, and relevance.
• Compare AI outputs against source systems and documented business rules.
• Perform structured validations and track findings to support iteration and improvement.

Digital & Scaled CS Program Support

• Support digital and scaled Customer Success programs by translating defined campaigns and business rules into clean, structured executable documents
• Support campaign tracking and iteration based on results

Data Requests & Reporting

• Support ad-hoc data requests related to customer and team performance (e.g., CS KPIs).
• Build and maintain reports in Excel (formulas, pivot tables, basic data modeling).
• Assist with reporting from Salesforce and other enterprise systems, including quarter-end and planning-related reports.
• Document report logic and data sources to ensure repeatability.

Operational Support

• Help manage and prioritize incoming reporting, analysis, and operational requests.
• Support the creation and maintenance of process decks, documentation, and written materials used by the CS team.
• Support quarter-end, planning, and initiative-related analysis as needed.

Your experience

• Currently pursuing a degree in business, operations, analytics, information systems, or a related field.
• Coursework, projects, or hands-on experimentation involving AI automation (e.g., evaluating AI outputs for accuracy and quality, basic prompt building and testing). 
• Strong Excel skills (formulas, pivot tables).
• Comfortable working with data across multiple systems and learning new tools quickly.
• Experience with Salesforce reporting is a plus, not required.
• High attention to detail, strong organization, and clear written communication.

Nice to Have

• Experience through coursework or personal projects exploring more advanced AI use cases, such as building simple agents or end-to-end workflows
• Exposure to CRM or analytics systems.
• Prior experience in reporting, analysis, or operations-focused roles or coursework.

Pay and Benefits

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

What will I be doing?

Blueprint is looking for a Customer Support Agent Bench Team (Russian fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users.

Duties/Responsibilities:

• Deliver world-class customer service by following established departmental policies, processes, and standards
• Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.
• Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
• May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution
• Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
• Monitor client facing tools (MatterMost) and keep up with client updates and directives
• Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues.
• Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.
• May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.
• Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
• May be assigned to assist in other ticket queues as needed
• Additional duties and special projects as assigned

Education and Experience:

• One year or more customer service experience or equivalent required
• Associates degree or equivalent or relevant experience. Bachelor’s degree preferred
• Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
• Some online game knowledge and experience preferred

Required Skills/Abilities:

• Ability to maintain composure in stressful situations
• Have a customer focus mindset - career orientation towards customer service.
• Excellent verbal and written communication skills.
• Written fluency in Russian & English languages
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to maintain client productivity standards

Preferred Qualifications:

• Knowledge of Accounts tickets
• Ability to troubleshoot Accounts ticket issues independently and as a collective

Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Essential Functions:

Availability: 

• Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy.
• Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.  

Physical Requirements: 

• Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
• Ability to sit at a workstation for extended periods, engaging with content on a monitor.
• Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.

Communication and Collaboration: 

• Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. 
• Role may require the ability to communicate in written form other languages as specified based on engagement requirements. 
• Openness to receiving constructive feedback and maintaining courtesy in interactions.

Independent Judgment and Time Management: 

• Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. 

Accessibility Accommodations: 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position 

Location: Hybrid (Work from home and in-office located in Bellevue, WA)  

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

What will I be doing?

Blueprint is looking for a Customer Support Agent Bench Team (English fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users.

Duties/Responsibilities:

• Deliver world-class customer service by following established departmental policies, processes, and standards
• Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.
• Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
• May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution
• Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
• Monitor client facing tools (MatterMost) and keep up with client updates and directives
• Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues.
• Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.
• May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.
• Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
• May be assigned to assist in other ticket queues as needed
• Additional duties and special projects as assigned

Education and Experience:

• One year or more customer service experience or equivalent required
• Associates degree or equivalent or relevant experience. Bachelor’s degree preferred
• Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
• Some online game knowledge and experience preferred

Required Skills/Abilities:

• Ability to maintain composure in stressful situations
• Have a customer focus mindset - career orientation towards customer service.
• Excellent verbal and written communication skills.
• Written fluency in English languages
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to maintain client productivity standards

Preferred Qualifications:

• Knowledge of Accounts tickets
• Ability to troubleshoot Accounts ticket issues independently and as a collective

Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Essential Functions:

Availability: 

• Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy.
• Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.  

Physical Requirements: 

• Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
• Ability to sit at a workstation for extended periods, engaging with content on a monitor.
• Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.

Communication and Collaboration: 

• Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. 
• Role may require the ability to communicate in written form other languages as specified based on engagement requirements. 
• Openness to receiving constructive feedback and maintaining courtesy in interactions.

Independent Judgment and Time Management: 

• Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. 

Accessibility Accommodations: 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position 

Location: Hybrid (Work from home and in-office located in Bellevue, WA)  

Job Description:

We are seeking an experienced and highly qualified Biomedical Engineer to join our healthcare organization. As a Biomedical Engineer, you will play a pivotal role in managing our medical equipment program and ensuring the safety, functionality, and compliance of medical technology within our healthcare facility. The ideal candidate will have a minimum of three years of hospital or healthcare experience in medical equipment maintenance or management and possess a deep understanding of computer-based medical systems, networking protocols, information security, and healthcare standards and regulations.

*Travel associated with this role will consist of being away for about a week every 2 months*

Responsibilities:

• Develop and implement a comprehensive medical equipment management program that complies with applicable healthcare standards, regulatory agencies, and industry best practices.
• Create and deliver a curriculum for a continuing education program focused on the safe and effective use of medical technology for healthcare staff.
• Manage a recall and safety alert program for medical devices, including conducting medical device hazard investigations, to ensure compliance with patient safety goals, SMDA (Safe Medical Devices Act), and TJC (The Joint Commission) requirements.
• Lead capital asset and infrastructure planning for medical equipment, covering initial concept, installation, and effective implementation of complex medical technology.
• Serve as the subject matter expert in the field of biomedical engineering, providing direct support for specialized clinical technology, including service, system administration, training, quality assurance, and life-cycle management.
• Advise clinical and administrative staff on medical technology, including existing and emerging technology, to assess viability, long-term suitability, compatibility, and safety.
• Apply project management principles to the deployment of medical equipment and health information technologies, ensuring timely and effective implementation.
• Collaborate with key stakeholders, including technical and professional staff at various levels of the organization, to ensure seamless integration of medical technology.
• Stay updated on regulatory agencies' requirements, industry regulatory standards, and International Standard Organization (ISO) standards to maintain compliance and drive continuous improvement.

Basic Qualifications:

The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:

• Experience within a medical center and Biomedical Engineering department
• OR, Experience working in or with the Veterans Health Administration (VHA)
• OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations

In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.

Role Specific Qualifications: 

• A Bachelor’s degree or higher in Engineering or Certification as a Clinical Engineer (CCE). 
• 5+ years experience as a Hospital-based BME or a Field Service Engineer with extensive laboratory experience. Major laboratory vendor (e.g., Abbott, Roche, Beckman Coulter etc.) experience preferred.
• Strong knowledge and familiarity with laboratory management systems, both General Lab and Point-of-Care. Knowledge of Data Innovations Instrument Manager, Abbott RALS and Siemens UniPOC highly desirable.
• Experience with Oracle Health (formerly Cerner) EHR, strong experience with Oracle Health (CareAware) MDI and PathNet required.
• Demonstrated knowledge of concepts related to computer based medical systems, networking protocols, and information security as it applies to medical technology within VHA.
• Demonstrated competency in the ability to conduct a medical equipment management program that is compliant with applicable healthcare standards and regulatory agencies; ability to develop a curriculum for a continuing education program that address the safe and effective use of medical technology; ability to manage a recall and safety alert program for medical devices, including medical device hazard investigations, to assure compliance with patient safety goals, SMDA, and TJC requirements; ability to conduct capital asset and infrastructure planning for medical equipment spanning initial concept, installation, and effective implementation of complex medical equipment; ability to function as the subject matter expert in the field of biomedical engineering, directly supporting specialized clinical technology, including service, system administration, training, quality assurance, and life-cycle management; ability to effectively advise clinical and administrative staff on medical technology, including existing and emerging technology, which addresses viability, long-term suitability, compatibility, and/or safety; to apply project management principles to deployment of medical equipment and health information technologies.
• Demonstrated skill in in communicating and working collaboratively with key stakeholders, including technical and professional staff at various levels of the organization.
• Understanding of regulatory agencies’ requirements, industry regulatory requirements and International Standard Organization standards.

Eligibility:

Compensation:

Salary for this position is determined by various factors, including but not limited to, location, the candidate’s particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.

Salary range: $90,000 - $120,000

Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.

We're on a mission to transform the working lives of millions of people — and we're looking for someone to take our customer support to the next level: as the first point of contact for our customers and as the architect of the AI-powered infrastructure that makes us sustainably scalable.

How we work

• AI first. We use AI as a daily tool across the entire company — from engineering to operations to support.
• Hands-on over hierarchy. The best idea wins, regardless of where it comes from.
• Speed with substance. We move fast and build things that last.
• Impact at scale. Your work directly shapes how millions of frontline workers experience their workday.

About the role

You'll enjoy this role if you like doing the following:

• Excellent customer support as your foundation. You're the primary contact for all incoming customer requests, ensuring tickets are handled in a structured, timely, and high-quality way. You stay on top of high ticket volumes and prioritize with confidence.
• AI-driven process optimization as your core work. You actively track developments in AI models and tools (Claude, Gemini, ChatGPT and others), independently challenge existing processes, and build intelligent automations, AI-powered triage, and scalable self-service solutions.
• Building scalable infrastructure. You configure and optimize our support platform (Zendesk or similar) — not just as a user, but as an architect. You build the KPIs and reporting structures that enable data-driven decisions, and actively push toward a 24/7 support model.
• Moving product and engineering forward. You translate customer feedback into structured, actionable insights for the product team and serve as a productive sparring partner for engineering via Linear, Jira, or similar.

What success looks like after 6–12 months

Recurring requests are measurably reduced through automations or self-service solutions. New AI models and tools are systematically evaluated by you and — where it makes sense — integrated directly into our workflows. Customer feedback flows in a structured, regular way into Product and Engineering. SLAs are consistently met — and processes that were manual a year ago are now automated.

Who you are

We're looking for people who combine technical sharpness with genuine customer focus — and who don't wait for someone to tell them what to improve.

You'll thrive with us if you:

• See support as leverage, not overhead — and ask with every request how the underlying system can be improved.
• Actually use AI, not just read about it. You know what Claude, Gemini, and ChatGPT can do — and deploy them deliberately.
• Create structure under pressure. High ticket volumes don't stress you out — they get you into flow.
• Take ownership from day one — with a hands-on mindset and a clear sense of what actually matters.
• Think across disciplines. Support, Product, and Engineering are one connected system to you.

What you bring

• At least 3 years of experience in customer care or support, ideally in a B2B SaaS environment
• Solid knowledge of a common support platform (e.g. Zendesk, Intercom, Freshdesk) — configuration, automations, macros, and reporting
• Demonstrated, active engagement with AI tools in a professional context: you regularly use and evaluate Claude, Gemini, ChatGPT, and comparable models, and can speak concretely about what you use for what
• Analytical mindset with the ability to prioritize under pressure and escalate in a structured way
• Fluent in both German and English, written and spoken

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. 

Add a Spark to the Ordinary...

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life with your team. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Who We’re Looking For 

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment 
• Strong decision making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand
• Desire to foster growth with team members

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform
• Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Requirements

• 2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee 
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes 
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Benefits & Perks 

• $21.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off 
• Commuter benefits 
• Sick time 
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift 
• Free Blank Street swag

Company Info

AMAROK is the Nation’s leader in the Perimeter security industry providing asset protection to over 9,000 properties Nationwide. Market leaders in multiple commercial industries rely on our multi-layered, solar-powered perimeter security solution to protect their assets 24/7/365.

About this position

As the Regional Account Executive for our Utah territory, you will aggressively hunt for new opportunities within a wide variety of commercial and industrial verticals. This is a true “hunter” sale position! Your day-to-day objectives will consist of cold-calling, site visits, product presentations (in-person & virtual) and cultivating relationships with your internal & external customers.

This is a base salary plus commission position. Expected first year income, $185K with a potential to earn more. The base salary ranges between $80K-$90K depending on the confirmed job related skills and experience. Commissions are uncapped for this opportunity. Additionally, 80% of our sellers have reached their quota over the last five years. Want proof? Check us out on RepVue!

To be successful in this position you must have:

• Excellent relationship building skills
• Ability to maintain a healthy prospect pool by generating your own leads and qualifying leads funneled into the CRM by other company resources
• Process orientation and coachable
• Ability to succeed in an online environment (this position is fully remote)
• Previous experience using a CRM (Salesforce experience a plus)
• Willingness to make numerous prospecting and in-person calls per day
• Excellent closing and communication skills
• Self-starter mentality with good work ethic
• Clean driving record

A generous compensation/benefits package is offered that includes:

• Excellent base salary and Uncapped commissions
• Business-to-business sales with a loyal and exponentially growing customer base
• Career growth with one of the fastest growing U.S. companies
• Generous car allowance with mileage reimbursement
• Company paid expenses
• Comprehensive benefits package to include medical and dental insurance
  • Company paid short term disability and life insurance
  • Flexible spending accounts (Section 125 Accounts)
  • Matching 401K
• Top-Notch Culture and Support Staff
• Classroom and Field Based Training Program
• Rewarding work with a well-respected, financially stable company

AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here - https://amarok.com/privacy-policy/

Who We Are

Atlas Energy Solutions Inc. (NYSE: AESI) is a leading solutions provider to the energy industry. Atlas’ portfolio of offerings includes oilfield logistics, distributed power systems, and the largest proppant supply network in the Permian Basin. With a focus on leveraging technology, automation, and remote operations to enhance efficiencies, Atlas is centered around a core mission of improving human beings’ access to hydrocarbons that power our lives and, by doing so, maximizing value creation for our shareholders. We’re very excited about what we see in front of us, and we think you will be too – so come join our team and contribute to our growth!

How You Will Make an Impact

The Command Center Technician plays a critical role in maintaining Atlas’s industry-leading power system uptime by providing 24/7 monitoring and technical support for domestic and international operations. This position is responsible for identifying and investigating system alerts and notifications, communicating real-time and historical performance data, and supporting field technicians across Atlas’s operational footprint. Success in this role requires strong problem-solving skills, technical curiosity, effective communication, and a disciplined, self-starting mindset. Technicians must learn Atlas’s primary software systems and understand the operational philosophy behind our solutions. This position offers a unique opportunity to gain broad exposure to Atlas’s operations and grow within a high-performing, mission-driven team.

Essential Duties

• Monitors unsafe conditions (weather/fatigue) and communicates to all leaders in the organizational hierarchy per Atlas’s Standard Operating Procedures (SOP).

• Exercises independent judgement and to assist technicians in troubleshooting.

• Utilizes telematics and other software programs to monitor, investigate, coordinate, track & follow-up on all operational and safety issues.
• Collects data from telematics and other software programs to prepare detailed reports.

• Provides exceptional customer service for anyone interacting with the Command Center from the onset of an issue until the resolution.

• Assists with any requests for support.

• Works within a team of other operations technicians to identify and prioritize operational issues and ensure they are resolved in accordance with Atlas’s standard.

• Through the analysis of systems and reports the Command Center Technician identifies faults and model sizing issues fleet wide.

• Understands current organizational hierarchy in field operations across the Atlas footprint.

• All other duties assigned.

Education

• High School or GED

Experience Required/Preferred

• Field or Shop Technician
• 1 Year Previous related experience.
• 1 Year Customer service experience.

Knowledge, Skills, & Abilities

• Able to work nights/weekends and handle full 8–12 hour shifts independently or with a team.
• Quickly learns and understands Atlas Power error codes, alerts, and system implications.
• Familiar with field operational and safety protocols, including weather and fatigue risks.
• Working knowledge of Atlas software systems and operational data analysis.
• Strong ability to interpret data and respond in fast-paced environments.
• Skilled in identifying system faults, trends, and sizing issues across the fleet.
• Capable of independently troubleshooting and escalating operational or safety issues.
• Excellent verbal and written communication with internal teams and external stakeholders.
• Provides high-level customer service from issue identification through resolution.
• Effective use of monitoring and documentation tools for issue tracking.
• Strong organization, time management, and ability to prioritize tasks.
• Able to work independently with minimal supervision.
• Quick learner with the ability to adapt to new systems and processes.
• Maintains composure and professionalism in high-pressure or emergency situations.
• Fluent in spoken and written English.

 Culture Expectations

• Action-oriented: Self-motivated, problem solver, takes initiative when issues arise, acting quickly and responding accordingly.
• Disciplined: Focused, consistently following through with dedication to achieve high standards even when no one is watching.
• Accountable: Takes ownership and accountability for your actions, good and bad.
• Passionate: Passionate about what they do and who they work for, by bringing enthusiasm and commitment to every task and team.
• Trustworthy: Reliable and honest, building confidence through integrity and consistent performance.

Working Conditions

• Minimal safety hazards; general office working conditions

What You Will Love About Us

• Best People and Team. Great Place to Work , Hire Vets, Top Place to Work For – Austin American Statesman
• Your Well-Being is a Priority. 100% covered Medical, Dental, and Vision
• Invest in Your Future. 401K with company match, immediate vesting
• Relax and Recharge. Paid time off (non-rotational roles), 15+ company paid holidays

Regional Director - UK/I Strategic Accounts

As a Regional Director, UK/I Strategic Accounts on GitLab's Sales team, you'll lead a regional strategic sales organization focused on driving growth across the UK and Ireland. You'll be responsible for building and executing the regional sales strategy, growing existing customer relationships, expanding the client base, and helping your team deliver against revenue goals. You'll work closely with cross-functional partners across Marketing, Customer Success, Ecosystems, and Sales to create a strong customer experience and bring GitLab's value to strategic accounts across the region.

Some examples of our projects:

• Developing and executing regional sales plans that align territory priorities, account growth, forecasting, and team performance to support GitLab's revenue goals
• Building strong relationships with key decision-makers across strategic accounts while coaching a regional sales team to grow pipeline, close complex opportunities, and expand customer value

What you'll do

• Leads and executes best-in-class sales strategies that exceed revenue and growth targets for the team. Ensures the sales team consistently delivers high performance, setting the standard for excellence across the organization
• Develops and executes strategies focused on expanding the client base within the territory
• Maintains close contact with assigned accounts by establishing strong relationships with key decision makers. Develops and maintains a strong executive call plan and relationship with the CXO's & Program level leaders for the account set
• Analyzes market dynamics in an effort to maximize existing successes and to create new sales growth opportunities
• Drives the transformation to a solution-selling approach. Focuses on growing our top-tier client base and positioning our offerings as transformational solutions. Cultivates a mindset that goes beyond product selling to consultative, long-term client partnerships.
• Prioritises customer adoption and consumption. Works directly with customers to ensure that they derive maximum value from our solutions. Support the team in fostering long-term relationships and driving customer success.
• Leads efforts to explore and execute verticalisation as a model for scaling. Provide strong strategic direction for the development of vertical sales teams and specialized market approaches.
• Prepares forecasts, territory/industry management, and growth plans
• Educates team on significant industry factors including competitive products, regulations, trends, customer needs, and pricing
• Establishes and reports on metrics to measure team performance; correct deficiencies where necessary
• Ensures that the sales plan is aligned with and supports the corporate revenue goal
• Invests time weekly to build and engage a pipeline of top talent for potential future hires
• Manages a team of 5-10 Strategic Account Executives; fosters a successful and positive team environment.
• Hires, coaches and develops top talent into the team
• Drives a high performing sales organisation
• Leads by example whilst being a role model for the team
• Empowers individuals to grow their own business

What you'll bring

• Demonstrated progressive experience in field sales, operations and leadership
• Data-informed sales management skills, including building repeatable processes, pipeline discipline, and forecast accuracy using Salesforce (or a similar CRM).
• Experience selling complex, high-value software solutions and expanding customer relationships within commercial accounts.
• Experience selling to Fortune 500; willingness to "roll up your sleeves" and sell
• Demonstrated progressive experience leading field sales teams using the MEDDPICC or similar sales methodology.
• Strong solution selling experience and experience elevating the team to be solution sellers
• Proven track record of meeting or exceeding performance objectives (revenue targets, pipeline targets, etc.)
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations; ability to handle a fast-paced environment and challenging workload
• Strong relationship building and negotiation skills
• Strong presentation skills; Executive level communication skills (both written and verbal) and the ability to mentor others
• You share our values, and work in accordance with those values.
• Leadership at GitLab
• Ability to use GitLab

About the team

The Regional Director reports to the Area Vice President of GitLab North Region. The Sales team at GitLab helps organizations adopt the most comprehensive AI-powered DevSecOps platform while building long-term customer relationships rooted in trust, value, and measurable outcomes.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry. 

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Work with high-risk and complex KYC cases independently; 

• Dive into KYC/AML activity, fraud prevention, and enhanced due diligence (EDD);

• Analyze customer verification data (IDs, proof of address, payment methods) and identify inconsistencies or manipulation;

• Influence risk processes and contribute to continuous improvements;

• Work in a rotating 5/2 schedule (09:00 – 18:00, EET);

• Collaborate with cross-functional teams (Risk, Compliance, Payments, Product).

We need your professional experience:

• 2 + years of experience in KYC/AML, compliance, fraud prevention, or EDD within fintech, gambling, or banking environments;

• Understand KYC/AML regulations and risk-based approaches;

• Experience working with KYC/AML tools and back-office systems (e.g., FairPlay or similar platforms);

• At least an intermediate level of English.

We appreciate if you have those personal features:

• Ownership, responsibility, adaptability;

• Strong analytical skills and attention to detail;

• Proactivity and focus on self-search solutions;

• Good communication and team player skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance and financial aid;

• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• Quarter bonuses according to the company’s policy;

• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;

• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);

• Personal development plan;

• Corporate events and team-building activities;

• Growe Care (Well-being Program).

As a Field Service Engineer at ASM, you’ll have the opportunities to get involved in a wider scope of work compared to our larger competitors. While the workload is challenging, you are given the independence and autonomy to perform at your peak. This work requires thinking “outside of the box” in an innovative manner, so you must have the ability to collaborate with others to deliver creative solutions, work well under pressure and pay great attention to small details.

If you are chosen for this position, your work location will be in Tongluo, Miaoli, while the office will be located in Taichung, the commuting between locations will be required.

Note: The working location is based in Taichung, and travel to Tongluo for customer support will be required.

Shift work/On call working mode will be required.
Valid driver's license is required for this role.
Domestic and International travel of at least 25%~50% will be required for this role.
The actual job grade will be determined based on skill set and experience.

Responsibilities:

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• The ability to develop action plans for problem resolution and present to internal and external customers.
• Ensure communication channels, via phone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations. Coach / mentor lower level FSE’s to higher level skill sets.
• Projects manage new evaluations and present to client, you will be responsible for ensuring the success of the project.
• Leading new site start-up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals.
• Support CS EE /Sales/BU as one team to success site base operation/service.

Qualifications:

• Ability to work in a team environment with tight deadlines and multiple priorities.
• Bachelor Degree or above in an Engineering discipline.
• 3 years or above of technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment / CVD related industry.
• Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems
• Strong positive attitude with excellent customer service skills
• Clear and concise both English/Mandarin verbal and written communications
• Knowledge of structured problem solving techniques
• Ability to work in a team environment, independently and/or with limited supervision
• Ability to handle multiple tasks

CAPCO POLAND

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

We are also:

• Experts in banking and payments, capital markets and wealth and asset management
• Committed to growing our business and hiring the best talent to help us get there
• Focused on maintaining our nimble, agile and entrepreneurial culture

About the Role:

We are seeking a highly analytical and detail-oriented Business Analyst with deep experience in payments, particularly in credit card products and processing. This role will support the development and enhancement of innovative payment solutions, working closely with product managers, technology teams, and external partners to deliver best-in-class customer experiences.

Key Responsibilities:

• Collaborate with product managers to define and refine product requirements for credit card and payment solutions.
• Analyze business processes, customer journeys, and transaction data to identify opportunities for innovation and optimization.
• Translate business needs into detailed functional and non-functional requirements, user stories, and acceptance criteria.
• Support the end-to-end lifecycle of credit card products, including onboarding, authorization, clearing, settlement, and dispute management.
• Conduct market and competitor analysis to inform product strategy and positioning.
• Work with cross-functional teams (engineering, compliance, operations, finance) to ensure alignment and successful delivery.
• Assist in UAT planning and execution, ensuring solutions meet business and regulatory requirements.
• Monitor KPIs and performance metrics post-launch to assess impact and identify areas for improvement.

Required Qualifications:

• 5+ years of experience as a Business Analyst in the payments industry, with a strong focus on credit card products.
• Solid understanding of card scheme operations (Visa, Mastercard, etc.), issuer/acquirer models, and payment processing flows.
• Experience working in Agile/Scrum environments.
• Strong analytical and problem-solving skills with proficiency in tools like Excel, SQL, or BI platforms.
• Excellent communication skills, with the ability to translate complex concepts into clear, actionable insights.
• Familiarity with regulatory and compliance considerations in the payments space (e.g., PSD2, PCI DSS).

Preferred Qualifications:

• Experience with digital wallets, tokenization, or embedded finance.
• Knowledge of APIs and integration with third-party payment providers.
• Background in launching or supporting innovative card-based products or loyalty programs.

WHY JOIN CAPCO?

• Employment contract and/or Business to Business - whichever you prefer
• Possibility to work remotely
• Speaking English on daily basis, mainly in contact with foreign stakeholders and peers
• Multiple employee benefits packages (MyBenefit Cafeteria, private medical care, life-insurance)
• Access to 3.000+ Business Courses Platform 
• Access to required IT equipment
• Paid Referral Program
• Participation in charity events e.g. Szlachetna Paczka
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• Being part of the core squad focused on the growth of the Polish business unit
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A work culture focused on innovation and creating lasting value for our clients and employees

ONLINE RECRUITMENT PROCESS STEPS

• Screening call with the Recruiter
• Competencies interview with Capco Hiring Manager
• Client’s interview
• Feedback/Offer

Follow us here    or contact us directly recruiting.poland@capco.com 

About Tripadvisor  

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Tripadvisor is looking for an experienced back-end software engineer to join the Hotels Platform team, which maintains the critical infrastructure and data that powers Tripadvisor’s Hotels pages for over 400 million travelers each month. In this role, you will help us build, enhance, and sustain a suite of highly-performant, consumer-scale microservices that help our travelers plan their next great adventure.
The ideal candidate for this role will have a broad set of battle-tested engineering skills, a strong sense of ownership, a passion for solving complex problems collaboratively, and an unwavering commitment to learning and advancing their craft.

Job Location: Remote/Hybrid

This role is a flexible hybrid or remote position. For hybrid roles please note our office is based in Dublin.

What You’ll Do

• Design, implement, test, and deploy code changes that help the team execute on key strategic and engineering-driven initiatives.
• Work effectively across all layers of the service stack, from designing clean microservice APIs to building efficient database queries and ETLs.
• Own projects end-to-end: from initial design, requirements-vetting, and estimation, to verifying changes in production and proactively addressing any follow-up tasks.
• Provide code-reviews to teammates, ensuring that a proposed change meets the team’s coding standards, best practices, and audit requirements.
• Support the team’s operations through proactive monitoring, data-quality checks, and incident-response protocols.
• Actively seek feedback from peers, and help promote a collaborative, fast-paced engineering culture.

Skills & Experience

• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, or related discipline.
• 3+ years of professional, full-lifecycle software development experience working with large-scale web applications or services, written in Java (preferred) or Kotlin.
• Experience working with relational databases or data-warehouse technologies like Snowflake, BigQuery, or Hadoop
• Solid foundation in data structures, algorithms, object-oriented design, and web-service architectures.
• Excellent written and oral communication skills with the ability to communicate complex concepts clearly.
• Demonstrated ability to take end-to-end ownership of projects, working independently and collaboratively to clarify requirements, choose an appropriate implementation approach, and deliver high-quality code.

Nice-to-have:

• Experience with front-end web technologies like React, JavaScript, HTML, CSS, etc.
• Experience working with foundational AWS services and infrastructure-as-code.
• Experience utilizing AI tools like Claude or Cursor effectively to streamline development workflows and reduce cognitive load.
• Experience participating in an operational support rotation.

What We Offer:

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Generous referral scheme. Help us grow and be rewarded with generous bonuses for referring successful candidates. Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. Health benefits. We offer great coverage and competitive premiums.

Our Cultural Pillars:

• Traveler first: We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 
• Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 
• We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-SM1

#LI-Remote

The Team:

The Account Executive, focusing on client expansion and account growth, is an integral part of our UK enterprise sales team. This role focuses on expanding growth within existing enterprise accounts, strengthening market presence and engagement. Our Account Executive leverages top-tier products, implements effective sales strategies, and collaborates with various departments, including Value Engineers and Business Development Representatives.

The Role:

The primary focus is on expanding our presence within existing accounts and capitalizing on untapped opportunities. As an Account Executive specializing in client expansion, the role is dedicated to building relationships, identifying new revenue streams within current clients, and contributing significantly to our strategic objectives of market growth and increased share within established accounts.

The work you’ll do:

• Discover and cultivate new business opportunities within a designated set of accounts within your assigned client portfolio.
• Establish and strengthen connections across various levels of the organization, engaging with executives and decision-makers to understand their needs.
• Comprehend the strategic and operational requirements of your target accounts and proficiently articulate how Celonis can address them.
• Guide the sales journey, adhering to a structured approach through prospecting, initial contact, qualification, client engagement, needs analysis, solution proposal, and ultimately closing deals.
• Collaborate with Value Engineering or personally conduct comprehensive presentations and demonstrations tailored to specific use cases, showcasing the value of our solutions.
• Forge strong partnerships, particularly with leading consulting firms, SaaS partners, and the Big 4.
• Work closely with your virtual team, which includes business development representatives, value engineers, partner managers, and marketing specialists, to ensure seamless collaboration and success.

The qualifications you need:

• Demonstrated success in Software as a Service (SaaS) sales, particularly in roles focused on both expanding existing business opportunities 
• Proven ability to navigate complex sales cycles involving multiple decision-makers.
• Track record of selling enterprise-level software applications to C-level stakeholders.
• Experience collaborating with partners, such as consulting firms or providers of enterprise technology solutions.
• Effective and articulate communication skills, with proficiency in English.

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

• Onboard/Train TheFork Partners to TheFork Manager, the best ERBs for restaurant booking management out there;
• Ensure Partners are using the management software on a daily basis, and support them streamline and improve their service management
• Guide our Partners through their digital transformation
• Generate interest in Partners by showing them the opportunity to upgrade their ERB 
• Re-Train Partners on the ERB, and proactively propose a refresh about it when needed
• Being watchful for improvement in training techniques
• Guarantee an excellent partner experience during the onboarding process
• Bring feedback from the field to improve our ERB, in collaboration with our Product Team

• At least C2 level of Italian and fluency in English are mandatory
• Previous experience in similar roles is appreciated
• Experience working with CRM (Salesforce is definitely a plus)
• Great communication skills
• Team player, passionate, open-minded with a touch of humor
• Great stamina and flexibility

What we offer you:

An awesome team
A permanent contract (that can be useful in life)
Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
Competitive fixed salary and bonus
Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
International teams and a multicultural environment spanning 10 offices across Europe
Highly inclusive working environment
Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
Continuous learning and development programs
Free access to the Calm app to help you build resilience wherever you are in your mental health journey
Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
Health insurance
Life & Disability Insurance at no cost to the employee
Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure
Amazing offices with dining, coffee points and leisure area
Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

#FF-LI1

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

AI Foundations is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle.

As a Senior Software Engineer on this team, you'll be hands-on building the systems that other Toast engineers depend on every day: the LLM proxy, agentic workflows, and the plugin marketplace that brings AI-native development practices to teams across the company.

This is a hybrid role with 2 days per week in the Bengaluru office.

A day in the life (Responsibilities)

• Design, build, and ship features across AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines
• Develop and extend autonomous agents that participate in the SDLC, such as the AI Review GitHub App and Developer Platform MCP integrations
• Build on and contribute to the internal plugin marketplace, developing plugins that encode Toast's architectural standards and quality practices into AI assistant behavior
• Implement MCP (Model Context Protocol) services and service templates that make it faster and easier for teams across Toast to build AI-powered workflows
• Write high-quality, well-tested code and participate in design and code reviews
• Collaborate with engineers, product managers, and platform teams to understand developer needs and translate them into reliable platform solutions
• Contribute to the team's adoption of agentic development practices and tooling
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• Bachelor’s Degree with relevant experience of 5+ years in designing and implementing scalable backend services
• Demonstrated experience building, deploying, or operating LLM-powered agents or AI-assisted developer tooling
• Familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and an interest in extending them through custom plugins, skills, or hooks
• Experience with MCP (Model Context Protocol), tool use patterns, or similar agentic integration frameworks
• Working knowledge of prompt engineering and how LLM behavior responds to context and instructions
• Strong foundation in Java, Kotlin, or another object-oriented language
• Experience with distributed systems, REST APIs, and cloud-native infrastructure
• Strong customer empathy and a drive to make developers' lives better through reliable, well-designed platform solutions

What will help you stand out

• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Experience building developer experience platforms, internal tooling, or API gateways
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As Manager in Onboarding Support,  your role is pivotal in actively supporting the productivity goals of our internal teams and the overall success of our customers using the Toast platform. This team is responsible for supporting the Toast customer journey, enhancing customer relationships and improving their experience with Toast. As a Senior Manager, you will have a time of individual contributors that you will lead, coach and develop. 

Work Timings: 2PM - 11PM IST or 3PM - 12AM IST

A day in the life (Responsibilities) 

• Ability to collaborate and lead a team with another manager successfully
• Efficiently drive process improvements using data to support your decisions
• Ability to manage multiple work streams and queues at the same time, understanding deadlines and holding your team accountable to those
• Lead the full talent lifecycle—including interviewing, hiring, and mentoring—to build a diverse, motivated team capable of scaling operations efficiently and achieving challenging objectives
• Drives continuous improvement in the Customer onboarding experience by working with customer success, product, and engineering teams to identify and implement enhancements
• Build strong  relationships with your team  to promote  process understanding, technical troubleshooting, and continuous learning  about new product features and updates
• Partner with peers and stakeholders to develop scalable SOPs and establish robust reporting and OKRs for current and future product initiatives
• Develop feedback loops with relevant teams  to drive product and process improvements 
• Cultivate a one team mentality with your manager peers, providing feedback, and creating solutions together.
• Foster a team culture of open communication with your stakeholders (both onsite and offsite)  addressing  concerns and suggestions
• Foster professional development for yourself and the team, staying updated on Toast's hardware and software offerings through training and knowledge base articles. 
• Actively support the career growth of your team members through high-level coaching, structured 1:1s, and ongoing professional enablement
• Handle escalated customer feedback directly from the Senior Leadership Team.
• Manage the use of Salesforce.com, Zendesk, JIRA, Asana, and all related applications.

What you'll need to thrive (Requirements)

• Experience: 5+ years of experience in performance management and coaching.
• Expertise: 10+ years of experience in a role responsible for onboarding program development and customer experience.
• Experience working with partners and stakeholders in the U.S.
• Proven Leadership: Experience in managing multiple large-scale projects and leading teams through organizational change.
• Proven ability to manage  multiple projects simultaneously, coordinating across teams  and maintaining strong communication with stakeholders
• Experience in building and managing  reporting dashboards to monitor team performance  and customer success metrics
• A genuine commitment to nurturing the professional growth and development of team members.
• Proven ability to collaborate with your peers and build a unified team culture

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience working in the tech industry or for a SaaS company
• The candidate should be flexible to work across both India and US time zones. This is a hybrid work opportunity, requiring a minimum of two days in office.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. 

OVERVIEW

The Manager, Quality Systems & Operations (QSO) is responsible for leading the day-to-day operation, governance, and continuous improvement of the organization’s Quality Management System (QMS) within a regulated clinical technology environment. This role serves as the operational backbone (“engine room”) of the Quality & Compliance function and ensures quality processes are efficient, inspection-ready, risk-based, and aligned with the needs of a clinical trial software / technology-enabled services organization.

The Manager, QSO will oversee core quality system processes including document control, SOP lifecycle management, training administration and effectiveness support, quality events and CAPA management, quality metrics and management reporting, and cross-functional process improvement initiatives. This role partners closely with Product, Engineering, Information Security, Operations, Client Services, Audits & Assurance (AA), and Systems & Regulatory Compliance (SRC) to support GxP expectations, customer requirements, and operational excellence.

KEY TASKS & RESPONSIBILITIES

➢ Quality Management System (QMS) Ownership

• Own the administration, maintenance, and continuous improvement of the enterprise QMS supporting a clinical trial software / vendor services environment.
• Manage controlled documentation processes including SOPs, policies, work instructions, templates, validation documentation, and periodic reviews.
• Ensure document control practices meet internal governance, client expectations, and applicable GxP / computerized systems requirements.
• Maintain version control, approvals, archival, training linkage, and retention controls for quality records.

➢ Quality Operations / Day-to-Day Oversight

• Serve as operational lead for daily quality system workflows, requests, escalations, and prioritization.
• Ensure timely execution of quality deliverables including document approvals, event reviews, CAPA follow-up, training assignments, and management reporting.
• Coordinate core quality activities across business and technical functions in a fast-paced SaaS / vendor setting.

➢ Quality Events, Investigations & CAPA

• Oversee quality events including deviations, incidents, customer quality issues, audit observations, system/process nonconformances, and supplier quality concerns as applicable.
• Manage CAPA lifecycle from initiation through closure, including root cause analysis, action tracking, due dates, evidence review, and effectiveness verification.
• Facilitate governance reviews for aging items, repeat issues, overdue actions, and systemic trends.
• Support quality investigations involving validated systems, software releases, data integrity concerns, or service delivery issues.

➢ Training Program Support & Effectiveness

• Support administration of the quality training program and learning compliance processes.
• Ensure role-based training matrices align with regulated responsibilities and controlled procedures.
• Provide guidance on training effectiveness assessments, retraining triggers, and onboarding quality training.
• Monitor completion rates, overdue training, and training-related KPIs.

➢ Metrics, KPIs & Management Reporting

• Develop and maintain enterprise quality dashboards, KPIs, and trend reports.
• Report on QMS health including document control cycle times, CAPA status, training compliance, audit observations, quality events, and recurring risks.
• Use data to identify improvement opportunities and inform management review activities.

➢ Continuous Improvement / Operational Excellence

• Identify opportunities to streamline, automate, and mature quality processes while maintaining compliance.
• Lead initiatives to improve user experience and adoption of quality systems/tools.
• Support implementation, configuration, or enhancement of electronic QMS (eQMS), LMS, issue management, and workflow tools.

➢ Cross-Functional Partnership

• Partner with Product, Engineering, DevOps, Security, and Operations teams to embed practical quality controls into business processes.
• Collaborate with Audits & Assurance (AA) on internal/external audit readiness, observations, and remediation.
• Collaborate with Systems & Regulatory Compliance (SRC) on GxP requirements, supplier/customer obligations, validation governance, and regulatory commitments.
• Support client due diligence requests, quality questionnaires, and customer audits as needed.

➢ Other duties as assigned

Education & Experience

➢ Bachelor’s degree in Life Sciences, Quality, Engineering, Computer Science, Business, or related discipline preferred
➢ 12+ years of experience in Quality Systems, Quality Operations, Compliance, or related roles within a regulated environment preferred
➢ Experience in a clinical trial software vendor, SaaS healthcare technology, CRO, life sciences technology, eClinical, or related GxP-supporting organization
➢ ASQ, Six Sigma, ISO, GxP, or related certifications preferred

Professional Skills

➢ Working knowledge of GxP principles, computerized systems controls, data integrity expectations, and risk-based quality management
➢ Experience supporting customer audits, supplier audits, or regulatory inspections preferred
➢ Experience managing CAPA, investigations, document control, training systems, and quality metrics
➢ Strong communication, organization, and stakeholder management skills
➢ Familiarity with CSV / CSA concepts and validation documentation for regulated systems preferred

Technical Skills

➢ Experience using electronic QMS platforms and workflow systems
➢ Experience with tools such as Qualio, Veeva, MasterControl, TrackWise, Jira, or similar platforms preferred

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.

Senior Sales Executive - FX Financial Solutions

Ebury Budapest office - office based 

The Senior FX Sales will have responsibility for promoting the growth of the Ebury brand into the country through independent research and campaigns, targeting larger SMEs to mid-level companies.

About the Job
With a track record of individual performance in FX Sales, you will be a natural coach for the younger generation and also you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market.

As a Senior Sales Executive, you’ll be focused on building your career in sales, driven by targets and a highly competitive commission structure while making a lasting impression on a vast client base.  

• • Originate new business targeting client prospects (£50M+ turnover).
  • Sell cash management, FX hedging and payment products.
  • Understand the client's business, strategy and challenges to provide the best Ebury solution for their situation.
  • Support our strong client relationship/servicing culture through on-going customer contact, written call reports via Salesforce, quality customer service and superior product knowledge

You…

• Have a track record of sales management, ideally within FX or other cross-border financial services
  (e.g. import lending, export lending, international payments and collections, cash management)
• Have Financial Services experience - a network would be a huge advantage! 
• Possess first-class communication skills
• Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers
• Speak fluent English & Hungarian

Why Ebury? 

• Generous commission structure and unlimited earning potential 
• An impressive product suite and cutting edge products.
• International development opportunities including attending global Sales Boot Camps.
• Career development and progression: Some of our most experienced sales professionals with exceptional FX knowledge move into leadership and coaching positions.
• Dedicated Mentorship: Learn directly from experienced Sales Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.

Click the ‘Apply’ Today and discover your potential at Ebury!

#LI-LK1

#LI-ONSITE

Job details
● 💼 Revenue Team
● 📍 Spain
● 🕜 Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team
You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Excepcional command of English and native French. Fluent Arabic is preferable. 
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Job details
● 💼 Revenue Team
● 📍 Spain
● 🕜 Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team
You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Excepcional command of English and native French. Fluent Arabic is preferable. 
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Senior Sales Executive 

Loaction: Ebury Sofia office - 4 days in the office, 1 day of home office / week 

Our Senior Sales Executives are the heartbeat of our sales floor, experts in what they do and role models for how they do it. You’ve put in the hours building client relationships, building your knowledge and building your reputation. Now you’re ready to step up onto a bigger stage to showcase your sales talents with an international brand, inspiring the next generation of sales people at Ebury as you lead the charge for new business. 

About the Job
With a track record of individual performance in FX Sales, you will thrive in a managerial role where you can achieve outstanding results as the leader of a team. A natural coach, you will enjoy sharing your experience and seeing your team develop as a result. In addition, you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market.
You will be joining an established team and will benefit from a proven business model and support infrastructure.

As a Senior Sales Executive, you’ll be focused on building your career in sales, driven by targets and a highly competitive commission structure while making a lasting impression on a vast client base.  

• • Originate new business targeting client prospects (£50M+ turnover).
  • Sell cash management, FX hedging and payment products.
  • Understand the client's business, strategy and challenges to provide the best Ebury solution for their situation.
  • Support our strong client relationship/servicing culture through on-going customer contact, written call reports via Salesforce, quality customer service and superior product knowledge

You…

• Have a track record in proactive sales - network and experience with SMEs across the Bulgarian market
  (e.g. import lending, export lending, international payments and collections, cash management is a big plus)
• Have Financial Services experience
• Possess first-class communication skills
• Will have demonstrable ability to mentor, coach and develop people
• Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers
• Speak fluent Bulgarian & English

Why Ebury? 

• Generous commission structure and unlimited earning potential 
• An impressive product suite including Trade Finance with more innovative and cutting edge products.
• International development opportunities including attending global Sales Boot Camps.
• Career development and progression: Some of our most experienced sales professionals with exceptional FX knowledge move into leadership and coaching positions.
• Dedicated Mentorship: Learn directly from experienced Sales Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Sofia Office: A fantastic location with excellent transport links.

Click the ‘Apply’ Today and discover your potential at Ebury!

#LI-LK1

#LI-ONSITE

Job details
● 💼 Revenue 
● 📍 Spain
● 🕜 Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building
relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team
You’ll be a key player in our global Revenue team, a vibrant and ambitious group of over 150 professionals spread across 24 countries. Our team is collaborative, results-obsessed, and passionate about helping hotels succeed. We celebrate wins, support each other through challenges, and provide ample opportunities for you to grow your career within our rapidly expanding organisation.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Exceptional command of the English language and native Serbian or Croatian.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

FX Sales Team Lead

Loaction: Ebury Sofia office - 4 days in the office, 1 day of home office / week 

Our Heads of Desks (HoD) = Sales Team Leaders are the captains of our team, instrumental in ensuring a positive, supportive and motivational culture here at Ebury, maintaining and improving sales performance through the training, coaching and development of their people.
A HoD is a leader, someone who sets the standards high and inspires their teams to go beyond what they thought was possible. Someone who uses their experience and expertise to offer technical advice and their passion for people to energize and ignite performance on the sales floor.

About the Job
With a track record of individual performance in FX Sales, you will thrive in a managerial role where you can achieve outstanding results as the leader of a team. A natural coach, you will enjoy sharing your experience and seeing your team develop as a result. In addition, you will have the ability to develop sales strategies and techniques based on client feedback and your knowledge of the market.
You will be joining an established team and will benefit from a proven business model and support infrastructure.

• Lead a sales team in developing prospects, leading by example, coaching and mentoring your team. You will be responsible for developing their skills and helping them progress through their career.
• Pitching and closing deals with prospective clients, by phone and face to face meetings
• Managing the customer relationship for new customers to ensure smooth on-boarding and first trades.
• Provide accurate forecasting of expected sales volume
• Implement regional sales programs for sales action and training plans with your team and fellow Heads of Desk
• Ensure adherence to company wide sales methodology and sales administration processes
• Be involved in the recruitment, onboarding and training of new team members.

You…

• Have a track record of proactive sales management within FX or other cross-border financial services - network and experience with Bulgaria based SMEs
  (e.g. import lending, export lending, international payments and collections, cash management)
• Have Financial Services experience
• Possess first-class communication skills
• Will have demonstrable ability to mentor, coach and develop people
• Are a skilled negotiator, able to build and leverage relationships at senior levels within SME customers
• Speak fluent Bulgarian & English

Why Ebury? 

• Generous commission structure and unlimited earning potential 
• An impressive product suite including Trade Finance with more innovative and cutting edge products.
• International development opportunities including attending global Sales Boot Camps.
• Career development and progression: Some of our most experienced sales professionals with exceptional FX knowledge move into leadership and coaching positions.
• Dedicated Mentorship: Learn directly from experienced Sales Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Sofia Office: A fantastic location with excellent transport links.

Click the ‘Apply’ Today and discover your potential at Ebury!

#LI-LK1

#LI-ONSITE

ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:

Talon.One is looking for a Head/Director of Brand & Advocacy to lead our newly consolidated Brand, Content, and Design functions with customer marketing embedded within to connect as a storytelling engine. This is a high-impact "player-coach" role for a leader who excels at the intersection of creative storytelling and operational scale, with customer-centric content distribution and brand strategy at the core.

You will be the architect of our content engine, transforming customer success stories and complex product narratives into scalable assets that fuel our global pipeline and address the unique pain points of our multi-persona ICP (ideal customer profile). You will also sharpen our Customer Advocacy programme through hiring a customer marketing manager.

ABOUT THE TEAM:

This is a player-coach role that requires both strategic vision and operational excellence. You’ll manage a team of 6–8 (including freelancers) and partner closely with PR, Product Marketing, Demand Generation, and the Global Events team.

This is a full-time role based in Berlin or London.

ONCE YOU ARE HERE YOU WILL:

• Define and govern brand standards across a growing international footprint, including navigating evolving team structures and centralisation decisions
• Own the strategic roadmap for all distribution-led content. Build and scale Talon.One's system for GEO/SEO-optimised assets, gated practitioner guides, and multi-channel distribution that drives measurable growth and net new customer acquisition
• Future-proof our content. Lead our AI content strategy, working alongside the content team to ensure LLMs, AI-powered search (GEO), and content distribution advance Talon.One's citable authority in the space
• Develop content frameworks that educate new buyer personas emerging from evolving business relationships, adapting messaging across different commercial relationships and markets
• Lead the Design and Copy teams to ensure a distinctive, premium brand identity across every touchpoint. Own the system and execution of a reliable brand voice that is trustworthy and represents Talon.One's values
• Build a world-class advocacy programme. Identify and activate Customer Champions for case studies, speaking engagements, and community-led growth, using customer voice as a brand and distribution lever
• Serve as the bridge between Product Marketing and Demand Gen, ensuring our best product and customer stories are integrated into growth channels`

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Experience in a large enterprise launching, repositioning, or scaling a new business unit or product line, you know how to build messaging and content frameworks for a new buyer from scratch.
• 7–10+ years of B2B Marketing experience, with a proven track record of managing and developing multidisciplinary creative and technical teams
• Experience building content engines that move beyond "output" to "outcome." You understand how content fuels the pipeline
• Deep understanding of SEO/GEO, content attribution, and how the "modern tech stack" (AI, CMS, CRM) supports brand distribution
• Direct experience scaling customer reference or advocacy programs in an Enterprise SaaS environment
• Proven track record leveraging a brand’s community as a content and distribution lever, not just a retention tool
• Strong creative instincts: you care about design, storytelling, and how content shows up across different formats and platforms
• Experience in Commerce Tech, Fintech, or complex Enterprise SaaS is a major plus

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

ABOUT THE ROLE: 

We are looking for a Complaints Analyst to join our team. The successful candidate will be responsible for managing complaints from UK members and non-members regarding our products, services or customer service.

As a Complaints Analyst, you’ll be expected to:

• Take ownership of complaints from start to finish
• Investigate complaints and identify the root cause of the issue
• Communicate with complainants through various channels to resolve complaints in a timely and professional manner
• Work closely with the relevant departments within Tide to identify any systemic issues and develop solutions to prevent future complaints
• Maintain required productivity and quality levels

Key Responsibilities

• Complaint Investigation: Manage and progress multiple complaints through to fair resolution, ensuring adherence to FCA DISP rules and internal policies
• Regulatory Compliance: Ensure all responses meet FOS (Financial Ombudsman Service) and FCA (Financial Conduct Authority) requirements adhering to TCF (Treating Customers Fairly) and CD (Consumer Duty) outcomes
• Root Cause Analysis (RCA): Conduct thorough fact-finding and critical analysis to identify recurring themes and suggest process improvements to prevent future issues
• Professional Correspondence: Draft clear, concise, and compliant final response letters that explain complex financial findings in accessible, jargon-free language
• Vulnerable Customers: Identify and provide tailored support for customers in vulnerable positions, ensuring compassionate and equitable treatment
• Stakeholder Collaboration: Liaise with internal teams like Operations, Compliance and Product to gather data and resolve cases efficiently 

WHAT WE ARE LOOKING FOR: 

• Professional Experience
  • UK Complaints Handling: Demonstrable experience in managing UK-based financial complaints within a regulated environment.
  • Financial Industry Knowledge: Solid understanding of financial products and the broader UK regulatory landscape (FCA, FOS, Treating Customer Fairly(TCF).
  • Startup Familiarity (desirable): Previous experience working in a startup or fast-paced FinTech environment, demonstrating adaptability and proactive problem-solving.
• Soft Skills & Communication
  • Empathetic Communication: Exceptional ability to build rapport, listen actively, and show genuine compassion during difficult conversations
  • Resilience & Conflict Resolution: The ability to remain calm under pressure, handle challenging interactions, and manage conflict professionally
  • Time Management: Highly organised with the ability to multitask and meet strict regulatory deadlines
  • Analytical Mindset: Strong attention to detail and a passion for finding solutions to complex, non-standard situations 
• Technical Proficiency
  • Industry Tools: Proficient in GSuite (Google Workspace), Slack, Confluence, Looker, and Jira
• Desired Qualifications
  • Certificate in Complaint Handling (CCBI) from the Chartered Banker Institute
  • Professional Banker Certificate

WHAT YOU WILL GET IN RETURN 

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm 
• Learning & Development Budget 
• WFH Setup allowance 
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities 

This position is based in our Reston, VA office and offers a hybrid work schedule.

Verisign is hiring a Senior Site Reliability Engineer to help lead a team responsible for building, managing, maintaining, and scaling the Linux infrastructure on which our mission-critical services depend. We value engineering professionals who are equipped with great technical skills and attitudes that motivate those around them. We seek individuals with a sense of purpose and for whom detail and craftsmanship are of their essence; individuals that are curious, demonstrate initiative, and love solving problems.

Responsibilities:

• Oversee deployments of solutions that combine Open Source components, COTS (commercial off the shelf) components, and custom developed components
• Deploy, configure, and maintain services in production, QA and development environments, on various platforms
• Possess advanced development of deployment automation including Ansible
• Development of automation and configuration management solutions using tools such as Jenkins
• Securing automated deployments using tools such as Hashicorp Vault
• Securing infrastructure with micro-segmentation tools such as Guardicore
• Documentation of processes, procedures, and configurations
• Coordination with other technical staff to implement systems and software
• Performance of operations support functions, including problem isolation and resolution
• Documentation of processes, procedures, configurations, and deployment plans
• Provide critical technical leadership in the areas of operational process and change management, and mentor less experienced engineers
• Participate in a 24x7 on call rotation

Our ideal candidate will have a unique blend of impeccable technical skills and a desire to work as part of a team to grow themselves and those around them. The team deploys engineers and operates enabling infrastructure in support of mission critical customer applications. The candidate must have:

• Bachelor’s degree in computer science or a related technical field, or equivalent combination of education and experience
• 10+ years of experience developing and operating mission-critical systems
• Excellent understanding of Linux configuration and administration
• Strong experience with a high-level scripting language such as Python
• Strong automation experience - not just developing automation, but knowing why we automate and what to automate
• Strong understanding of infrastructure-as-code
• Strong written and verbal communication skills – able to clearly and succinctly describe complex issues
• Strong understanding of network protocols and security
• Experience developing mature solutions for monitoring and reporting using tools like Grafana and Splunk
• Familiarity with development tools such as Github, Jira, and Confluence

Desired Skills, Experience, and Attributes:

• Deployment automation experience using tools such as Ansible
• Experience using Jenkins in a continuous delivery and integration environment
• Experience with Virtualization platforms in a production environment such as oVirt and VMWare
• Experience with HTTP proxies such as Squid
• Experience with RedHat Enterprise Linux
• Experience with CMDB and ITIL platforms such as ServiceNow
• Experience with RedHat Identity Manager and/or FreeIPA
• Experience with Linux authentication via Active Directory
• Experience administrating Linux and Unix systems in a large-scale environment
• Experience working with teams using Scrum a plus

The pay range is $164,300 - $222,300.

The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

This position is based in our Reston, VA office and offers a hybrid work schedule.

We are looking for a Production Operations Engineer to help lead our team responsible for building, managing, maintaining and scaling operational infrastructure on which our mission-critical services are deployed or depend.  We prize engineering professionals who are equipped with great technical skills and attitudes that motivate those around them.  We seek individuals with a sense of purpose and for whom detail and craftsmanship are of their essence; individuals that are curious, demonstrate initiative, and love solving problems.

Responsibilities:

• Participate in technical designs for software solutions that combine Open-Source components, COTS (commercial off the shelf) components, and custom developed components
• Installation, configuration and maintenance of production, QA and development environments in which Verisign applications are deployed; environments include servers, operating systems, OpenStack, and automation tools
• Development of deployment automation tools including Ansible
• Development of enabling infrastructure using Terraform
• Coordination with other technical staff to implement systems and software
• Performance of occasional operations support functions, including problem isolation and resolution
• Documentation of processes, procedures, configurations, and deployment plans
• Provide critical technical leadership in the areas of operational process and change management, and mentor less experienced engineers
• Regularly reporting progress to management
• Participate in a 24x7 on call rotation

Our ideal candidate will have a unique blend of impeccable technical skills and a desire to work as part of a team to grow themselves and those around them.  The team deploys engineers and operates enabling infrastructure in support of mission critical customer applications.  

The candidate must have:

• Bachelor’s degree in Computer Science or a related technical field, or equivalent combination of education and experience
• 8+ years of experience developing and operating mission-critical systems
• Excellent understanding of Linux configuration and administration
• Strong automation experience - Not just developing automation, but knowing why we automate and what to automate
• Strong understanding of infrastructure-as-code
• Strong written and verbal communication skills – able to clearly and succinctly describe complex issues
• Familiarity with networking protocols and systems

Desired Skills, Experience, and Attributes:

• Experience with RedHat Identity Manager and/or FreeIPA
• Experience with ServiceNow
• Experience with a high-level scripting language such as Python
• Experience with RedHat Enterprise Linux and/or FreeBSD
• Experience with network troubleshooting using such tools as ping, traceroute and dig
• Deployment automation experience using tools such as Ansible
• Experience working with teams using Kanban and/or Scrum a plus
• Experience with Docker or Kubernetes in a production environment
• Experience with OpenStack in a production environment
• Experience administrating Unix systems in a large-scale environment
• Experience using Jenkins in a continuous delivery and integration environment

The pay range is $135,800 - $183,800. 

The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

Within Verisign, our Data Engineering Team is responsible for designing, building and maintaining large-scale, high-throughput (millions requests per second) data products and services delivering actionable operational and business intelligence. To help us advance our products, we are looking for a skilled Mid-Level Data Engineer.

An ideal candidate should deeply care about all steps of data lifecycle (ingestion, enhancement, storage, processing, visualization), be fluent in a JVM-based language, and be eager to learn as needed. They should have an understanding of fundamentals including core Computer Science concepts accompanied by hands-on problem-solving experience ideally involving large-scale distributed systems. Obtaining these competencies often requires an equivalent of a bachelor’s degree and 5 years of practical work experience. We are also open to other career paths.

The candidate will be involved in all aspects of data engineering, including ideation, design, implementation, deployment, customer onboarding, and support. This will often imply regular cross-team collaboration with Verisign Data Platform, Business, Infrastructure, Engineering, Security, and Operations. We expect the candidate to take full ownership of the data products, regularly interacting with the internal customers, proactively identifying, prioritizing, and delivering on their common data needs.

Key Responsibilities:

• Design, build and optimize real-time and batch data processing pipelines.
• Develop and maintain data processing components that implement transformation, normalization, and enrichment logic.
• Build and maintain interactive dashboards and visualizations for internal stakeholders.
• Develop and maintain containerized workloads deployed in Kubernetes environments using CI/CD automation.
• Ensure system and data pipelines reliability through monitoring, observability, and alerting practices.
• Troubleshoot complex issues in distributed data systems and resolve performance bottlenecks.
• Support internal customers using data products and analytical platforms.
• Contribute to continuous improvement by applying data engineering best practices, particularly in hybrid cloud environments.

Required Skills

• Strong programming fundamentals with experience in object-oriented or functional programming languages
• Experience working with data lake and analytical technologies (e.g., Iceberg, Druid, Hive, Object Storage).
• Familiarity with streaming data platforms such as Apache Kafka.
• Experience implementing CI/CD pipelines (e.g. Jenkins).
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to collaborate effectively with cross-functional stakeholders.

Preferred Skills

• Proficiency in Java or other JVM-based programming languages (e.g., Scala).
• Hands-on experience with distributed data processing frameworks such as Apache Spark or Akka Streams.
• Experience with containerization and orchestration technologies (Docker, Kubernetes) in production environments.
• Strong understanding of distributed systems concepts and performance optimization.
• Experience working in large-scale, production-grade data environments.
• Experience with delivering business insights by leveraging data visualization tools such as Grafana, Tableau or Superset.

An ideal candidate will have a blend of technical skills, an intention to grow themselves and those around them, and allow Verisign to continuously improve the delivery of business and operational insights:

Qualifications:

• Bachelor’s degree in computer science or a related technical field, or equivalent combination of education and experience
• Prior experience developing and managing production-grade data pipelines
• Achieving this skill-set typically requires a minimum of 5 years of relevant industry experience in addition to a Bachelors or Masters degree, but we are open to alternative career paths

We are looking for a Systems Engineer to join a dynamic team responsible for building, managing and maintaining the Verisign Kubernetes platform on which our mission-critical services depend. We prize engineering professionals who are equipped with great technical skills and attitudes that motivate those around them.

Our platform and our team

Our platform uses a mix of Open Source and commercial off-the-shelf software and targets a large on-premise bare-metal footprint using cloud-native constructs. The environment offers a secure-by-default configuration, implementing a GitOps-first approach, in-depth network micro-segmentation and governance policies. We follow a mostly Kanban workflow and adhere to devops and GitOps principles. We value fast iteration and a customer-oriented approach while being mindful about security. The team has strong expertise in Kubernetes, networking and operating an internal cloud but also has experience with application development. The team is geographically diverse, with presence in both Switzerland and the US.

Job responsibilities:

• Develop the internal Kubernetes platform
• Integrate platform components and operators; implement the deployment and monitoring for these following infrastructure as code (IaC), configuration as code (CaC) and GitOps principles
• Develop and maintain an internal Kubernetes operator
• Develop CI validation and verification of the code base
• Adopt a security mindset as part of development and validation processes
• Document the platform for use-of-use by application teams and the platform operations team
• Coordinate with other technical staff to implement systems and software, prioritizing depending on business needs
• Support operations functions, including root cause identification, remediation and documentation
• Regularly re-assess the platform's internal ecosystem with the industry's leading solutions 
• Participate in a 24x7 on call rotation for tier 3 support

Preferred Skills, Experience, and Attributes:

An ideal candidate will have a blend of technical skills, an intention to grow themselves and those around them, and will have a combination of:

• Experience with Kubernetes (and related ecosystem) configuration and administration
• Experience developing mature solutions for monitoring and reporting using tools like Prometheus, Grafana and Splunk
• Writing code with a high-level programming language such as Python or Go (aka Golang)
• Experience writing and maintaining a Kubernetes operator
• Understanding of security and network stack
• Experience operating Linux and Unix systems in a large scale environment
• Experience with managing an on-premise footprint
• Experience with one cloud environment, such as AWS
• Familiarity with development tools such as GitHub
• Written and verbal communication skills; ability to clearly and succinctly describe complex issues

Qualifications:

• Bachelor’s degree in computer science or a related technical field, or equivalent combination of education and experience
• Prior experience developing or operating a Kubernetes platform in a production environment
• Experience with one high-level programming language
• Achieving this skill-set typically requires a minimum of 5 years of relevant industry experience, but we are open to alternative career paths

About Graphcore

At Graphcore, we’re building the future of AI compute.

We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale.

As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem.To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world.We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.

Job Summary

In the role of Linux Engineer at Graphcore, you will be key to ensuring flawless operation of our systems and personnel. You will support core IT services and Linux environments daily, assisting colleagues with issue resolution efficiently. A strong focus on security and adherence to guidelines is essential. This is an outstanding chance to join a company breaking new ground in AI technology!

The Team

You’ll be joining a multidisciplinary team with outstanding technical skills and an encouraging culture. We collaborate closely, frequently exchanging knowledge, and your expertise will have a direct effect on our business. It's an exciting time to be part of Graphcore, with ambitious new projects ahead. If you’re eager to tackle interesting challenges and watch your work produce real-world outcomes, this is the team for you.

Responsibilities and Duties

• Logging and solving support requests face-to-face and via the ticketing system.
• Managing and supporting Linux-based systems, providing Layer 1 & 2 support.
• Security patching, including risk assessment for Linux environments.
• Collaborating with engineering teams to manage hybrid cloud and on-prem servers.
• Maintaining Infrastructure-as-Code specifications to deploy and automate changes.
• Handling key infrastructure services such as DNS, DHCP, VPN, and LDAP.
• Maintaining and supporting the virtualisation platform.
• Detailing solutions and maintaining a clear, up-to-date internal knowledge base.

Essential:

• Excellent communication and customer service skills.
• Strong understanding of troubleshooting principles and methodical problem-solving.
• Over 5 years of experience in System Administration concentrating on delivering essential infrastructure services and automation.
• Strong Linux administration skills in Debian & RedHat derivatives on bare metal and virtual machines.
• Good networking skills such as VLANs, VPNs, Wi-Fi, routing, and subnetting.
• Hands-on experience building and managing CI/CD pipelines (e.g., Jenkins, GitLab CI).
• Experience in handling Infrastructure-as-Code with Terraform, Puppet, Ansible, or equivalent tools.
• Managing Virtualisation Platforms like VMware ESXi/vSphere and KVM/libvirtd.

Desirable

• Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads.
• Familiarity with various monitoring solutions and stacks (e.g., Zabbix, Prometheus, Grafana Mimir, Open Telemetry).
• Experience handling web servers, load balancers, and reverse proxies (e.g., ha-proxy, nginx).
• Proficiency with containerisation frameworks and orchestration (e.g., Docker, containerd, Kubernetes).
• Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications.

Benefits

In addition to a competitive salary, Graphcore offers flexible working, a generous annual leave policy, private medical insurance and health cash plan, a dental plan, pension (matched up to 5%), life assurance and income protection. We have a generous parental leave policy and an employee assistance programme (which includes health, mental wellbeing, and bereavement support). We offer a range of healthy food and snacks at our central Bristol office and have our own barista bar! 

We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.