HelloFresh is seeking a  weekend senior produce  procurement buyer to work directly with the operations manager to ensure food buying across the organization is tracked and managed efficiently. This position is Full-Time covering a Friday - Monday  schedule (4 x 10 hour days).

The procurement team collaborates closely with all distribution centers to guarantee timely and accurate shipment of every box. There is a large group on the procurement team dedicated to making this goal achievable. Procurement is divided into various commodity categories, with this role being a part of the produce team. Other commodity groups encompass grocery, dairy, market, protein, and packaging. In support of this effort, procurement provides assistance to distribution centers seven days a week. While most orders are delivered on weekdays, due to the perishable nature of food, we require assistance in procuring ingredients during weekends as well. This is where you come in! 

You will … 

• This is a weekend role. You will be responsible for the following activities on a Friday - Monday (Weekend 4 x 10s) Schedule.
• Own purchasing and inventory management activities for a variety of food or packaging Stock Keeping Units (SKUs), ensuring the right product is at the right place at the right time while considering cost targets, contracted suppliers, quantity needed and logistical parameters.
• Manage key weekly operations processes including placing POs, tracking freight, managing production issues, paying invoices, analyzing data and managing inventory and capacity levels.
• Collaborate and own relationships with various HelloFresh distribution centers, warehouse locations, and suppliers to ensure timely deliveries and inventories match demand requirements to guarantee punctual deliveries and maintain inventory levels that align with production schedule. When needed, holding suppliers accountable to on-time delivery and excellent quality.
• Collaborate closely with HelloFresh distribution centers and suppliers. Resolve any unforeseen problems with suppliers relating to operations, purchasing or quality/performance quickly and professionally.
• Lead and facilitate team meetings with the warehouse and procurement teams to ensure their readiness for success each weekend.
• Drive and project manage cross-functional continuous improvement initiatives by recommending and testing new processes and implementing positive change.
• Work with a team of internal high-achievers to continue building, growing, and improving on our offsite production capabilities.
• Support your teammates to ensure that no boxes are missed and no ingredients are subbed due to procurement issues.
• Note: At HelloFresh we believe in-person connections are a key component of our culture. Our teams are expected to be in office a portion of the month, exact % is subject to change.

You are… 

• Passionate about food and produce!
• Independent and autonomous, able to  navigate through the workday, escalating where needed
• A leader and a team player, able to delegate and assign tasks to support the team with clarity, organization, and efficiency.
• Proactive, able to identify and addressing issues as they arise
• Customer-centric and resourceful willing to do get creative to satisfy customer needs
• Organized  and adaptable with proven ability to prioritize, work under pressure, and meet time sensitive deadlines you thrive in a fast-paced, high-change and dynamic work environment
• Detail-oriented and Data driven- curious about what insights can be derived from data and 

You have… (no more than 6 concise bullets and make sure these are absolute requirements of the day-to-day role)

• A Bachelor’s degree is required
• 3-5 years of procurement and/or sourcing experience
• Strong working knowledge of Microsoft Office Suite, specifically MS Excel

You’ll get… (do not edit this list)

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

S'more about the team

The Manager, Purchasing leads a team of Distribution Center (DC) based buyers to ensure seamless week-to-week procurement operations for their site. They are responsible for the on time, in full, and in quality delivery as well as operational spend of ingredients and packaging. They work closely with both site level and HQ (Toronto) key stakeholders, being the primary point of contact for any procurement related activities at the DC.

Lettuce share what this role will be responsible for:

• First point of contact for any procurement-related activities (e.g. including strategic sourcing, logistics, inventory) within the site you are supporting and triage to escalate/delegate as required.
• Responsible for the purchasing strategy in the DC including supplier performance metrics, ordering strategy, work closely with DC key stakeholders to achieve business targets. 
• Develop and maintain a strong line of communication with the DC, working alongside with Production, Warehousing and Quality Teams to ensure production goes on uninterrupted and collaboratively deliver for high customer performance with the DC.
• Lead a team of buyers to issue daily/weekly POs and ensure all of our ingredients and packaging arrive on time, in full, in quality at our distribution centres. Being the escalation point for supplier performance discussions. 
• Be accountable for the region's operational spend against planned spend (COGS), lead the investigation on over or under spend on a weekly and month basis, responsible for Purchase to Pay (P2P) process for the responsible DC. 
• Reporting on team performance based on critical KPIs, including on-time delivery, production hand-offs, substitutions, invoice approval, etc. 
• Accountable for team performance and development. Drive continuous improvement initiatives and coach the team for developments. 
• All other duties, as assigned.

Sound a-peeling? Here's what we're looking for: 

• A total of 3-5 years of experience in supply chain, with experience leading a team
• Bachelors’ degree in business, supply chain, engineering, or related discipline
• Quantitative and analytical experience (either through education or professional experience), including expertise with G-Suite, Excel, and procurement systems
• A strong people leader who can coach and motivate team members to improve performance and develop for future roles
• A love for solving ambiguous problems under tight deadlines, and using data to drive continuous improvement efforts and relentless prioritization
• An ownership mindset; you love to think beyond the scope of a given assignment
• A positive attitude and genuine excitement for working in a fast-paced environment
• A strong collaborator and communicator

Let’s cut to the cheese, this is why you'll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#factor

#JD1008

S'more about the team

We are looking for an Associate Category Manager, Strategic Sourcing who will help us build out our vendor network and continuously improve our end-to-end sourcing process. Reporting to the Associate Director, Strategic Sourcing Fresh & Frozen, you will contribute to and execute our strategic roadmap, manage vendor relationships, support negotiations, launch new ingredients, and streamline internal procurement processes. As part of the Procurement team, you will play a key role in improving our costs, ingredient quality, supply chain reliability, and product innovation - helping us deliver the best possible value to our customers.

Lettuce share what this role will be responsible for:

• Support development and execution of our sourcing strategy for the category, driving improvements and supply chain performance in:
  • Cost: consistently optimize our cost base
  • Quality: identify and reduce quality errors
  • Reliability: ensure supply availability and proactively mitigate risk in the supply chain
  • Customer offering: drive product innovation and create a unique competitive advantage
• Leverage large internal datasets and industry benchmarks to report on team progress against objectives, identify and prioritize new opportunities, and drive continuous improvement
• Support vendor negotiations and selection process, and lead any vendor onboarding/ offboarding as required
• Lead projects that drive innovative and sustainable packaging solutions
• Manage new and existing vendor relationships, manage pricing and supplier agreements, providing feedback on performance and collaborating on key initiatives
• Work cross-functionally within the organization to prioritize and develop new products that deliver improved value for our customers
• All other duties, as assigned

Sound a-peeling? Here's what we're looking for: 

• Bachelor's degree in business, engineering, supply chain, or related discipline
• 3-5 years of related experience in a hands-on, high-performance environment (ideal backgrounds include sourcing, supply chain, operations, or consulting)
• Analytical and data skills: able to dig through data independently and draw helpful insights/conclusions. Strong Excel skills are a must!
• Structured approach and communication style: ability to clearly and persuasively communicate with a large variety of stakeholders
• A love for solving complex, ambiguous problems in a fast-paced environment with constant change and limited direction
• Bonus: Strategic sourcing or buying experience, ideally across different steps of the sourcing process; comfortable managing negotiations with vendors

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

S'more about the team

As the Product (Menu) Operations Manager at HelloFresh Canada, you are responsible for the planning, execution, and performance of the weekly menus that form our product offering. You will leverage expertise in process optimization and data-driven project management to turn operational efficiencies into a superior product experience that fuels long-term customer retention and growth.

Reporting to the Senior Manager of Data Analytics, you will act as the strategic glue between Product Strategy & Innovation, Supply & Demand Planning, and Ingredient Sourcing Teams. In this role, you navigate the tension between business ambitions and real-world constraints, ensuring every menu release is both commercially viable and a delight for our customers.

Lettuce share what this role will be responsible for

• Air Traffic Control: Own the end-to-end menu lifecycle, facilitating weekly reviews & leadership sign-offs, and ensuring the menu is released on time while meeting all stakeholder needs.
• Operational Governance: Review algorithmic outputs against real-world supply chain constraints and make trade-offs between cost-to-serve and value for the customer.
• Systemic Optimization: Improve tooling, systems, and workflows to reduce friction and eliminate unnecessary overhead in day-to-day menu planning work.
• Data Reporting & Analysis: Drive weekly menu performance reporting and business review meeting preparation, including narrative, insights, and executive-ready materials.
• Ingredient & Recipe Strategy: Support key decision makers by providing data-backed input on recipe budget targets, development opportunities, and ingredient onboarding & usage.
• Stakeholder Liaison: Serve as the primary point of contact for overall menu performance, budget variance drivers, and implementation of specialized offerings like Limited Time Offerings (LTOs) and Fast-Track initiatives.
• Other operational and strategic duties as assigned.

Sound a-peeling? Here's what we're looking for

• Experience: 3-6 years in Product Operations, Commercial Planning, or Strategic Operations role with demonstrated ability to influence senior leadership (Tech/CPG environment preferred).
• Systems Thinking: You see the menu not as a list of recipes but as a multi-dimensional engine, balancing hard operational inputs (i.e. COGS, Labour, Supply) against the needs of the customer (Value, Variety, Quality) to deliver a product that feels personalized at scale.
• Team Player: Demonstrated ability to collaborate cross-functionally, manage multiple priorities, and drive alignment across teams.
• Sturdy Leadership: Comfortable adapting to changing circumstances and operating in fast-moving, ambiguous environments while building structure and driving clarity.
• Solutions Mindset: Structured thinker who can translate undefined problems into clear problem statements and execution plans.
• Project Management: Proven background in managing complex timelines and directing communications across multiple business teams.
• Data-Literacy: Advanced proficiency in Google Sheets/Excel modelling (required) and a demonstrated ability to structure findings for cross-functional stakeholders. (SQL is nice to have).

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

S'more about the team

As the Senior Manager of Customer Care at HelloFresh Canada, you will play a crucial role in overseeing and enhancing the customer experience for our brands of HelloFresh, Chefs Plate, and Factor_. You will lead a dedicated team, ensuring that customer care operations align with HelloFresh's commitment to excellence and customer satisfaction. In this role you will drive a continuous improvement culture focused on experimentation and implementation.

Lettuce share what this role will be responsible for

• Team Leadership: Lead and inspire the customer care team, fostering a positive and collaborative work environment.
• Continuous Improvement: Implement processes for continuous improvement, utilize experiments to identify the top opportunities, and advance the voice of the customer within the organization.
• Performance Optimization: Establish and monitor key performance indicators (KPIs) and budget, implementing initiatives to improve efficiency and customer satisfaction.
• Issue Resolution: Oversee the resolution of escalated customer issues, collaborating with cross-functional teams to address root causes.
• Strategy Development: Develop and implement customer care strategies aligned with overall business objectives.
• Cross-Functional Collaboration: Collaborate with other departments and senior leaders to convey customer feedback and insights, influencing product and service enhancements. Be an active member of the Product and Broader Leadership Team.
• All other duties, as assigned 

Sound a-peeling? Here's what we're looking for

• Experience: 5+ years of experience in a senior customer care management role, preferably in e-commerce or the food industry.
• Leadership Skills: Proven ability to lead and manage a customer care team effectively, including experience managing relationships with external stakeholders/vendors, such as call centers and offshore teams.
• Communication Skills: Exceptional verbal and written communication skills.
• Analytical Skills: Proficient in data analysis to derive insights and performance metrics to use for experiments to further improve the customer experience.
• Strategic Thinking: Strategic mindset with the ability to translate customer insights into actionable strategies.
• Degree: Bachelor's degree in Business, Marketing, or a related field.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will...

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have...

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You'll get...

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

Senior Director, Food Safety

Newark NJ, Dallas TX, Phoenix AZ, or Toronto ON

We are seeking an experienced Senior Director of Food Safety and Quality to lead our comprehensive food safety and quality assurance programs. This senior position will oversee all aspects of food safety, quality control, and risk management in our meal kit operations across North America. The ideal candidate will have extensive experience in the food industry, strong leadership capabilities, and deep expertise in food safety regulations and quality management systems

You will...

• Develop and implement comprehensive food safety and quality strategies aligned with company objectives
• Lead cross-functional teams to ensure integration of quality and safety standards throughout all operations
• Lead the food safety teams at up to 10 HF sites across the continent.  
• Manage working relationships with local, regional and national regulators, industry organizations, and key stakeholders          
• Drive continuous improvement initiatives to enhance food safety culture and operational excellence

Additionally You will… 

• Ensure unwavering compliance with USDA, FDA, GFSI, and all relevant food safety regulations, standards, audits, and certifications.
• Direct the development, implementation, and maintenance of HACCP plans, prerequisite programs, and the comprehensive food safety management system.
• Proactively conduct risk assessments and execute effective, appropriate control measures.
• Maintain expert-level knowledge of evolving regulations and drive the adoption of industry best practices.
• Oversee quality control laboratory operations, testing protocols, and analytical methods.
• Define and enforce quality specifications, standards, and robust performance metrics.
• Lead the implementation and management of the Corrective and Preventive Action (CAPA) system.
• Manage and lead swift product recalls and critical crisis response procedures when necessary.
• Establish key performance indicators (KPIs) and comprehensive reporting mechanisms.
• Ensure integrity of documentation control and record-keeping systems.
• Recruit, lead, and mentor a high-performing, technically expert food safety and quality organization.
• Build talent through strategic training, personalized coaching, and professional development programs.

• Champion a strong, visible culture of food safety awareness and accountability across the organization by significantly elevating the overall food safety knowledge and technical expertise of the team and wider organization.
• Serve as a primary cross-functional partner to Production, Logistics, Product Development, and other departments to embed safety and quality across the value chain.
• Drive the implementation of new technologies and digital solutions for advanced quality management.
• Lead process optimization initiatives to enhance operational efficiency while upholding the highest safety standards.

You Are… 

• Trusted Partner & Adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, and support
• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
• Action Oriented: you’re able to prioritize organizational objectives, problem solve and quickly action solutions that improve the quality of our products 
• Strategic: you’re a critical thinker who uses logic and data to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-obsessed: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality and customer experience
• Results-oriented: recognizes and resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency

At a minimum, you have...

• Bachelor’s Degree (Masters preferred) in Food Science, Microbiology, Supply Chain, or related
• 15+ years of experience in Food Safety, Quality, Supply Chain, or Food Manufacturing
• Well-versed in quality systems, food safety regulations, HACCP, GFSI, GMPs
• Strong understanding of food microbiology, chemistry, and processing technologies
• Experience leading multifunctional teams, managing organizational change and strong people development skills
• Superior analytical skills and operational modeling capabilities
• Demonstrated ability and hunger to deliver impact
• Ability to travel up to 50% of the time

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy 
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Location: HWY 403 & Dundas St W, Mississauga

About the Role

HelloFresh Canada is looking for an experienced Health and Safety Specialist to develop, lead, and manage workplace safety initiatives at our Distribution Centre. You will be on the front lines with the Production Team and collaborate with the Joint Health & Safety Committee & Site Leadership to promote HelloFresh’s DNA, inspire change, raise the bar on workplace safety, and champion a safety-first culture! Reporting to the Manager, Health and Safety, the Health and Safety Specialist will foster a positive safety culture by developing, implementing and driving compliance to safety standards and maintaining a safe work environment. Ability to work flexible shifts including days, nights, and or weekends.

You will:

• Take the lead on building a safety culture by training, coaching, and holding team members accountable on workplace safety and food safety topics
• Develop and implement safety initiatives, controls, and procedures to address safety risks in the workplace. This can include developing/delivering training, implementation of PPE/engineered controls, and also being a consistent voice on all matters safety.
• Collaborate with external (Regional OHS & Health Services) and internal stakeholders (JHSC, Site Leadership) to develop, audit, and achieve the highest level of safety standards
• Facilitate and conduct workplace risk assessments in partnership with the Joint Health and Safety Committee
• Train employees, monitor and correct use of PPE, engineering and administrative safety controls in both production and non-production areas
• Integrating Occupational Health and Safety imperatives with business decision making and risk management
• Provide the site employees, contractors and visitors with guidance on health and safety and confirm the site complies with local,state/provincial and national guidelines and regulations.
• Communicate, engage and influence decision-makers and workers to ensure compliance with health and safety legislation and regulations
• Lead workplace inspections to ensure that equipment, materials and production processes do not present a safety or health hazard to employees
• Track and oversee Health and Safety performance metrics - Near Misses, Injuries, Missed Work Days
• Ensure and track health and safety compliance and take part in the Joint Health and Safety Committee (JHSC), including conduct spot checks and participate in incident investigations
• Work in compliance with OH&S acts and regulations.
• Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
• Inspect workplace environments, activities and conditions to verify compliance with federal laws, regulations and requirements
• Suspend activities or the use of dangerous materials until alternative solutions have been developed, tested and implemented
• Investigate accidents to identify root problems, eliminate existing dangers and develop solutions that will reduce the risk of other accidents from occurring
• Develop emergency preparedness plans and create employee resources to direct workers in potentially dangerous situations
• Other duties as assigned

At a minimum, you have: 

• Completed post-secondary in (EHS) Environmental Health and Safety, or related field or equivalent work experience in an OSHA background. 
• 3+ years of work experience required in Health and Safety Environment
• 1 year of Health & Safety management and/or executive level support experience (preferred but not required)
• Demonstrated experience in providing high quality customer experience, building a safety culture, communicating to get team member buy-in
• Detail oriented with proven ability to prioritize and work efficiently with minimum direction or supervision
• Excellent organizational skills with ability to perform administrative tasks with high degree of accuracy
• Excellent communication skills (written and verbal), including active listening and proofreading
• Ability to perform at a high level in a fast paced and dynamic work environment
• Ability to demonstrate good, sound judgment
• Availability to work weekend schedules and in temperature controlled (it’s food, so it’s cold!) facilities
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite (Calendar, Gmail, Docs, Sheets), and video conferencing (Hangouts Meet)

What you’ll get in return:

• Competitive salary and health benefits
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn and grow
• Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#factor

#JD1008

The Role

As a Product Analyst you are an all-rounder who thrives equally working on technical topics as well as value-delivery through insights, presentation and data visualisation. Indeed, your extensive experience and knowledge across technical and business related topics enables you to go “end to end” with a high level of quality and scalability as well as driving best practices within the Product Analytics community. Not limited to one squad or domain, your impact is across the breadth of HelloTech, proactively identifying common needs and pain points across the teams and defining solutions to constantly improve the way we work. So while you are an individual contributor, you are a key owner of best practice across our teams.

What you’ll do

• Leverage Cursor AI to automate and expand analytical capabilities and insight generation for the product organisation.
• Collaborate from a technical perspective with data product managers and data engineers to create reusable data products 
• Collaborate with cross-functional teams to gather requirements and define project objectives while utilising project management skills to plan and execute data-driven projects
• Partner widely across the Senior Product organisation (Product, Software Engineering, UX leads) to set strategic priorities and promote a culture rooted in evidence-based decision making.
• Communicate actionable insights clearly across the organisation highlighting the “so-whats” of your analyses in order to drive the growth of our business.
• Explore and analyse customer behaviour and product performance data in order to detect growth opportunities for the HelloFresh digital product by improving user experience.
• Guide and mentor other Product Analysts within our team, defining best practices and providing support to help individuals and the team grow in effectiveness
• Review as a technical expert the implementations of multiple teams across domains, continuously improving the deliverables of your teams

What you'll bring

• Extensive experience in quantitative analysis roles, ideally including having worked closely with product teams for at least 4 years.
• Knowledge of Curser and AI Analytics
• Excellent technical skills applying expert level SQL and Python for both analysis and efficient manipulation of large data sets.
• Expert level knowledge of data visualisation tools like Tableau which we use to create compelling visualisations to convey complex data.
• Extensive experience working with product stakeholders in setting up A|B experiments, interpreting results and deep diving to understand the impact of particular experiments.
• Excellent communication skills, taking complex business problems, articulating these as analytical problems and presenting your findings in a clear and precise way. 
• Extensive leadership of complex projects you have led, capability building within your team, and through mentorship or direct people management.
• A change mindset, the status quo is not an impediment
• You are outcome oriented, and can take a business challenge, create actionable analytical insights against it, and align stakeholders on actions to create business value.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression and invest in your continued learning through experiences and initiatives owned by our dedicated L&D team
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#LI-HYBRID

Weekend Buyer, Packaging

This is a weekend role offering a 4 day work week. You will be responsible for the following activities on a Friday - Monday (Weekend 4 x 10s) schedule. As the Weekend Packaging Procurement Buyer you will …

• Own purchasing and inventory management activities for a variety of packaging Stock Keeping Units (SKUs), ensuring the right product is at the right place at the right time while considering cost targets, contracted suppliers, demand needs and logistical parameters.
• Manage key weekly operations processes including placing POs, tracking freight, managing production issues, paying invoices, analyzing data and managing inventory and capacity levels.
• Collaborate and own relationships with HelloFresh distribution centers, 3PL warehouse locations, and suppliers to ensure timely deliveries and inventories match demand requirements to guarantee punctual deliveries and maintain inventory levels that align with production schedule. When needed, holding suppliers accountable to on-time delivery and excellent quality.
• Collaborate closely with HelloFresh distribution centers, carriers and suppliers. Resolve any unforeseen problems with suppliers relating to operations, purchasing or quality/performance quickly and professionally.
• Lead and facilitate team meetings with the warehouse and procurement teams to ensure their readiness for success each weekend.
• Manage cross-functional continuous improvement initiatives by recommending and testing new processes and implementing positive change.
• Work with a team of internal stakeholders to continue building, growing, and improving on our offsite production capabilities.
• Support your teammates to ensure that no boxes are missed and no ingredients are subbed due to supply chain challenges.
• Note: At HelloFresh we believe in-person connections are a key component of our culture. Our teams are expected to be in office a portion of the month, exact % is subject to change. 

You are…

• Independent and autonomous, able to  navigate through the workday, escalating where needed
• A leader and a team player, able to delegate and assign tasks to support the team with clarity, organization, and efficiency
• Proactive, able to identify and addressing issues as they arise
• Customer-centric and resourceful willing to do get creative to satisfy customer needs
• Organized and adaptable with proven ability to prioritize, work under pressure, and meet time sensitive deadlines
• Detail oriented and data driven - curious about what insights can be derived from data

At a minimum, you have...

• A Bachelor’s degree is required
• 1-3 years of procurement and/or sourcing experience
• Strong working knowledge of Microsoft Office Suite, specifically MS Excel

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy 
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Weekend Buyer, Packaging

This is a weekend role offering a 4 day work week. You will be responsible for the following activities on a Friday - Monday (Weekend 4 x 10s) schedule. As the Weekend Packaging Procurement Buyer you will …

• Own purchasing and inventory management activities for a variety of packaging Stock Keeping Units (SKUs), ensuring the right product is at the right place at the right time while considering cost targets, contracted suppliers, demand needs and logistical parameters.
• Manage key weekly operations processes including placing POs, tracking freight, managing production issues, paying invoices, analyzing data and managing inventory and capacity levels.
• Collaborate and own relationships with HelloFresh distribution centers, 3PL warehouse locations, and suppliers to ensure timely deliveries and inventories match demand requirements to guarantee punctual deliveries and maintain inventory levels that align with production schedule. When needed, holding suppliers accountable to on-time delivery and excellent quality.
• Collaborate closely with HelloFresh distribution centers, carriers and suppliers. Resolve any unforeseen problems with suppliers relating to operations, purchasing or quality/performance quickly and professionally.
• Lead and facilitate team meetings with the warehouse and procurement teams to ensure their readiness for success each weekend.
• Manage cross-functional continuous improvement initiatives by recommending and testing new processes and implementing positive change.
• Work with a team of internal stakeholders to continue building, growing, and improving on our offsite production capabilities.
• Support your teammates to ensure that no boxes are missed and no ingredients are subbed due to supply chain challenges.
• Note: At HelloFresh we believe in-person connections are a key component of our culture. Our teams are expected to be in office a portion of the month, exact % is subject to change. 

You are…

• Independent and autonomous, able to  navigate through the workday, escalating where needed
• A leader and a team player, able to delegate and assign tasks to support the team with clarity, organization, and efficiency
• Proactive, able to identify and addressing issues as they arise
• Customer-centric and resourceful willing to do get creative to satisfy customer needs
• Organized and adaptable with proven ability to prioritize, work under pressure, and meet time sensitive deadlines
• Detail oriented and data driven - curious about what insights can be derived from data

At a minimum, you have...

• A Bachelor’s degree is required
• 1-3 years of procurement and/or sourcing experience
• Strong working knowledge of Microsoft Office Suite, specifically MS Excel

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

About the Role

We are looking for a full-time Food Safety and Quality Assurance (FSQA) Manager at our Distribution Centres. Reporting to the Sr. Manager, FSQA, you will lead the practice of maintaining the highest level of food safety and quality of our products while working in close collaboration with the DC Operations team as well as cross functional stakeholders. This role will be based on-site.

What you will be doing:

• Manage & lead FSQA Team (2 Supervisors, 1 Compliance Coordinator, and group hourly FSQA Technicians and Quality Control Associates) including hiring and performance management.
• Provide FSQA team members site operation leads with necessary training, tools, and direction on food safety and quality issues.
• Work in close collaboration with colleagues in Procurement, Production and FSQA across the country to ensure smooth operation of weekly fulfillment and delivery.
• Be at the forefront of monitoring and tracking KPIs for trends, themes, and opportunities for improvement and implement pragmatic solutions.
• Perform root cause analyses surrounding non-compliances, process deviations and customer complaints to determine corrective actions and preventive measures to be taken.
• Prepare HelloFresh for third-party audits and regulatory inspections and act as point of contact for CFIA and local regulatory inspectors.
• Ensure compliance to all FSQA protocols, including internal, regulatory and 3rd party standards across distribution centers and suppliers.
• Lead and support local, national and global strategic FSQA initiatives, driving continuous improvement initiatives at all levels, including upstream with approved suppliers.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the role.

At a minimum, you have: 

• Post-secondary education in Biological or Food Sciences, or equivalent work experience (at least 4 years) in a similar role within food manufacturing, assembly, or distribution.
• Strong knowledge of federal and local government regulations with strong familiarity of the SFCA/R highly regarded.
• In depth knowledge of food safety systems and HACCP principles and experience implementing and maintaining HACCP plans.
• Background in food microbiology is a major asset.
• Data driven approach towards problem solving.
• Internal and external audit experience (CFIA, BRC, SQF).
• Excellent organizational and time management skills.
• Strong leadership, interpersonal and communication skills
• Energetic, enthusiastic, committed with a can-do flexible attitude.
• Embrace change, challenge and work in an autonomous way.
• Strong passion for food is a must! 

What you’ll get in return:

• Competitive salary and health benefits
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn and grow
• Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#JD1003

#LI-TK

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including: 

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

This role's anticipated base salary range is 60,000 CAD to 75,000 CAD annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.

#LI-NB1

This is Hybrid role (4 days in office /1 days remote) (Sunday- Thursday)

About your Team:

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Vancouver, BC. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

 What will be your responsibilities within IBKR: 

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system. 
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues. 
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams. 
• Provide internal 2nd-level technical support to various teams. 
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures. 
• Analyze existing business workflows and participate in developing new process monitoring tools. 
• Act as the primary escalation point for all brokerage system technical issues.
• Investigate and triage real time trade issues with internal and external parties.

 What required skill’s you need:

• Strong communication skills, and must be fluent in English. 
• A Bachelor's in a financial or a technical discipline. 
• A working knowledge of general computing and networking concepts. 
• Experience working with Linux operating systems.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Ability to work weekends.

Preferred Skills:

• Knowledge of the securities and commodities markets.
• Prior experience in retail or institutional trade support.
  
• Previous experience with scripting languages (e.g., Shell, Perl, Python) 
• Desire to explore and learn new concepts, systems and technologies. 

 To be successful in this position, you will have the following: 

• A strong desire to expand your financial and technical knowledge base.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding time management skills.

The anticipated base salary range for this role is 65,000 CAD to 75,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including: 

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

How You'll Make An Impact

Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi.   The Boomi Customer Success team lives and breathes these values every day.  A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi.  This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates. 

We currently have several openings in our team for an experienced Customer Success Manager for our hyper-growing commercial segment.

We seek energetic and highly productive CSMs for our ever-growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers.

This is a hybrid role based in our Vancouver office, with in-office days Tuesday, Wednesday and Thursday.

What You'll Do

• Develop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value-driven engagements

• Identify, design, and being able to achieve the customer's goals in a short-term relationship

• Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives

• Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task 

• Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks

• Track and report on key metrics related to customer engagement, adoption,  satisfaction, and retention

• Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts

The Experience You Bring

• 4 - 6 years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus

• Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle. 

• Excellent ability to understand and communicate complex business and technical subjects to both technical and non-technical audiences

• Ability to actively listen to customers and translate their business needs into personalized consultation

• Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans

• Have a data-driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneously

• Technical proficiency and a strong understanding of cloud-based software solutions

• Develop, test, and iterate on scaled playbooks and engagement strategies

• Impeccable verbal and written communication skills as well as customer-facing experience

Bonus Points If You Have

• 2-3 years of working as a Customer Success Manager for a SaaS or a cloud-based platform

• Experience in iPaaS, Automation, or Data/Application Integration space

• Experience with Customer Success Management tools like Gainsight, Totango or ChurnZero

• Nice to Have Language Skills - Japanese, Mandarin, French, German

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Compensation and Benefits 

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges from $110,000 - $137,000 CAD annually. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. 

#LI-JL1 #LI-HYBRID

SLSQ327R1

As an Account Executive - Enterprise Hunter, your primary mission will be to identify, acquire, and grow new business opportunities across multiple industries. This role is focused on securing new logos and driving revenue growth by targeting Enterprise accounts across the Public Sector. You are a proactive "hunter" who thrives on building relationships, navigating complex sales cycles, and closing high-value deals. You will work closely with cross-functional teams to deliver tailored solutions that address client needs and establish long-term partnerships. You will report to the Sales Director, Public Sector.

The impact you will have:

• Secure new Enterprise accounts across multiple customers, creating a strong foundation for long-term partnerships.
• Develop and execute a focused strategy for identifying and winning high-potential accounts in untapped markets.
• Identify and close quick wins while managing longer, complex sales cycles.
• Plan, document, and drive the growth of Databricks usage in newly won accounts to maximize customer impact.
• Establish essential C-Level relationships, including Engineering, Platform, Architecture, and Data Science roles, who will, in turn, be your industry advocates.
• Use a solution-based approach to selling and creating value for customers.
• Develop a deep and detailed understanding of the customer's business.
• Provide leadership to the customer, important staff, and technical teams.
• Identify all important data use cases and buying centers in an opportunity, to increase the impact of Databricks in an organization.
• Orchestrate and use Databricks teams and ecosystem partners to maximize your impact on your sales motions.

What we look for:

• 5+ years of experience selling multi-million dollar complex software deals to the region's recognizable organizations within the Public Sector segment.
• Knowledge of segment priorities, buying processes, buying cycles, decision-making process, and the ecosystem.
• Background in selling usage-based PaaS/ SaaS solutions, or other Data/ AI/ML technologies.
• 5+ years of experience in sales methodologies and processes, e.g. account planning, MEDDPICC, value selling, and Command of the Message.
• 5+ years of experience in hunting in a greenfield space while also consulting with existing accounts to expand further use.
• Build customer champions and collaborative teams to support the implementation of the expansion plan.
• Understanding of how to develop a clear partner strategy and manage it successfully.

The SI Partner Account Manager owns the strategy, revenue, and execution for a portfolio of Systems Integrator (SI) partners. This role drives joint pipeline, bookings, and long-term partner success by aligning partner capabilities with company sales priorities and customer needs.

What You'll Do : 

• Own and grow a portfolio of SI partners (regional and/or global)
• Develop and execute joint business plans tied to revenue and pipeline targets
• Drive partner-sourced and partner-influenced pipeline and bookings
• Align closely with direct sales on co-sell and deal execution
• Launch and support joint GTM initiatives and industry solutions
• Build executive relationships and lead partner QBRs
• Track performance, forecast pipeline, and enforce accountability

The Experience You Bring : 

• 3+ years in partner management, alliances, or enterprise sales

• Proven experience working with Systems Integrators

• Strong understanding of enterprise sales cycles and complex deals

• Executive presence and strong cross-functional leadership skills

Success Metrics

• Partner-sourced and influenced pipeline and revenue

• Execution against joint business plans

• Deal velocity and win rates

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role are $127,000 - $159,000 CAD (inclusive of commission). Final compensation is determined by various factors including geographic location and the candidate's knowledge, skills, and experience. Click here for an overview of our benefits at Boomi!

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

We’re looking for an exceptional Senior Product Marketing Manager, Insurance to own and scale Cresta’s positioning, messaging, and GTM strategy for the Insurance industry. This role reports to the VP of Product Marketing and will play a critical role in shaping how Cresta positions, sells, and grows in one of our most strategic verticals.

Responsibilities: 

• You’ll own the development and continuous refinement of Cresta’s positioning and messaging for the Insurance industry, translating our platform capabilities into clear, differentiated industry narratives that resonate with buyers, operators, and executives
• You’ll help establish Cresta as a thought leader in the Insurance industry, shaping the market conversation around the future of AI-powered customer experience through strategic content, industry events, analyst engagement, and customer storytelling
• You’ll develop and maintain deep buyer personas, advancing our internal understanding of Insurance-specific pain points, priorities, and decision dynamics to ensure our messaging drives relevance and confidence in deals
• You’ll partner closely across product, sales, solutions, and marketing, serving as the connective tissue to build and execute Insurance-specific go-to-market strategies that accelerate pipeline and revenue growth
• You’ll bring new product capabilities and innovations to market through an Insurance lens, leading vertical launches and creating the sales enablement and supporting materials needed to drive adoption and impact
• Your deep understanding of what drives our wins and losses across the Insurance industry will help you provide a data-driven point of view to influence product roadmap priorities, sharpen our positioning, and optimize our vertical strategy over time
• You love to move fast, get your hands dirty, and solve open-ended problems, balancing strategic thinking with hands-on execution to help Cresta win in the Insurance industry

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, a related technical field or equivalent practical experience
• At least 7 years of product marketing or solutions marketing experience, with deep domain knowledge of the Insurance industry
• Experience managing cross-functional or cross-team projects
• Excellent communication skills and comfortable presenting in executive-level settings
• Excellent research skills and experience producing data-driven market analysis

Preferred Qualifications:

• Experience in software categories related to contact centers, customer experience and AI Agents
• Experience in hypergrowth scale-ups

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. 

Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $150,000 - 200,000 + Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Overview

Instacart's Enterprise Solutions team partners with North America's largest grocery and retail chains to power their digital commerce through StorefrontPro, FulfillmentPro, CarrotAds, and adjacent software products. We're seeking a Senior Director, Enterprise Delivery and Growth to serve as the leader for this software portfolio — accountable for the full retailer experience from first implementation through ongoing growth and renewal.

In this highly visible, impact-driven role, you will lead three Director-led organizations — Retailer Delivery (implementations), Enterprise Architecture & Engineering (solutions architecture, technical account management, and forward-deployed engineering), and Retailer Success (post-live growth and expansion) — and own the outcomes that matter: time-to-live, implementation quality and CSAT, adoption velocity, net revenue retention (NRR), and expansion GTV. You'll partner closely with Business Development, Product, Engineering, Data Science, and support teams to align roadmaps, operating models, and tooling that reduce complexity and scale outcomes without linear headcount growth.

This is a roll-up-your-sleeves leadership opportunity for someone who thrives in a fast-paced, BD-led commercial environment, brings executive presence with enterprise retailers, and can set high standards while empowering senior leaders. The role is remote across the United States and Canada, with a preference for proximity to Toronto for key cross-functional collaboration.

About the Job

• Act as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads), and FoodStorm, owning the software portfolio's business outcomes end to end — including NRR, expansion GTV, gross revenue retention, time-to-live, implementation quality, and post-live adoption velocity.
• Lead and set the strategic agenda for three Director-led teams — Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success — evolving post-sale engagement from feature enablement toward consultative business advisory that drives retailer ecommerce P&L results.
• Build a senior consultative CS capability by hiring and sponsoring Principal Growth Strategists who engage retailer executives on strategy, merchandising, and operations — not just platform configuration — and who can influence roadmap adoption.
• Define and operationalize the joint BD-CS operating model for enterprise accounts, setting soft standards and shared expectations that preserve BD's commercial leadership while ensuring consistent, high-quality execution and escalations.
• Set the strategic standard for enterprise implementations and own time-to-live as a business lever; champion tooling, automation, and platform investments with Product and Engineering that improve launch speed, activation, and quality at scale.
• Design the implementation-to-success motion as an intentionally managed lifecycle (not a document handoff), ensuring launches transition seamlessly into early-lifecycle growth with clear ownership and accountability.
• Lead the Enterprise Architecture & Engineering organization — encompassing solutions architecture, technical account management (TAM), and forward-deployed engineering — to drive technical delivery excellence, ecosystem and API adoption, integration quality, and platform reliability across the retailer portfolio.
• Represent the portfolio narrative to executive leadership — integrating delivery performance, post-live growth, pipeline risk, and outlook — while maintaining executive presence with retailer counterparts during high-stakes moments.

About You

Minimum Qualifications

• 12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company.
• Direct, accountable leadership of a professional services, implementation, or delivery organization, with demonstrated understanding of org design, quality drivers, and scale failure modes.
• Direct, accountable leadership of a customer success or account management organization responsible for post-live growth, NRR, and expansion.
• Ownership of a combined post-sale P&L with $200M+ ARR, accountable across the full customer lifecycle (implementation through renewal/expansion).
• 5+ years managing Director-level leaders across distinct functional disciplines, with a track record of setting standards and holding senior leaders accountable without micromanagement.
• Proven success operating in a BD/Sales-led commercial environment and establishing shared norms across BD, Delivery, and CS without imposing rigid process.
• Experience leading or directly managing a solutions architecture, technical account management, or professional services engineering function, with an understanding of how technical delivery teams complement commercial account teams on shared enterprise accounts.
• Demonstrated ability to integrate technical and commercial organizations under a unified operating model — including solutions architecture, technical account management, and engineering functions alongside commercial success teams — while preserving functional depth and career paths within each discipline.
• Deep familiarity with enterprise retail, grocery, or adjacent complex B2B domains, including how large retailers evaluate, implement, and scale technology solutions.

Preferred Qualifications

• Track record of improving time-to-live and implementation quality at scale, with measurable gains in launch speed, activation rates, or delivery consistency.
• Experience transforming CS from reactive enablement to proactive business advisory, including talent strategy, operating model, and tooling changes.
• Hands-on design of implementation-to-success motions where delivery and success run in parallel on the same accounts.
• Experience running commercial success and technical account management as distinct disciplines within the same organization, with clear role boundaries, shared account ownership models, and escalation protocols.
• Track record of building or scaling a TAM or technical success function — including defining the role boundary between TAM, solutions architecture, and support — with clear career ladders that attract and retain technical talent.
• Background operating across multiple software business lines with distinct GTM and delivery motions and establishing cross-portfolio coordination standards.
• Familiarity with tiered CS models (high-touch for strategic accounts and scaled/digital for the long tail) and when to apply each.
• Experience applying AI to augment CS, TAM, and delivery workflows to scale coverage and quality without linear headcount growth.
• Background in or strong exposure to grocery, retail technology, ecommerce platforms, or supply chain software.

#LI-Remote

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe.

As a Performance Media Manager, you lead digital-first media strategy and execution for complex client engagements. You bring 6-8 years of experience in digital media planning and buying, ideally within an omni-channel agency environment.

This role is ideal for someone who blends hands-on activation expertise with strategic thinking and thrives in a consultative, fast-evolving environment, including a strong curiosity and motivation to leverage AI-enabled tools and approaches to work smarter, faster, and more effectively. 

Reporting to Paid Media leadership, this position plays a critical role in bridging strategy and execution, managing up by supporting media leads with insights, performance storytelling, and proactive recommendations, while managing down by guiding day-to-day planning, buying, and optimization across accounts. You’ll also provide omnichannel support across integrated programs, helping connect paid digital media with broader experience, creative, strategy, and analytics efforts. 

The Performance Media Manager is responsible for planning, activating, optimizing, and scaling performance-driven media programs across paid digital channels, while collaborating closely with strategy, creative, analytics, and client teams to ensure media is fully aligned with business objectives, customer experience goals, and continuously improved through data and intelligent automation. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting

Role responsibilities

Media Strategy & Planning

• Lead digital media planning across paid search, paid social, programmatic display, video, and emerging platforms.
• Translate client business objectives into full funnel, performance-driven media strategies.
• Develop audience-led plans leveraging insights, testing frameworks, and emerging AI-supported planning or forecasting tools.
• Present media plans, rationale, and performance insights to internal teams and clients with clarity and confidence.
• Evaluate media opportunities, negotiate rates/added value, and maintain strong relationships with vendors and platforms.

Media Buying & Activation

• Negotiate with digital media partners and platforms to evaluate opportunities, secure strong placements, and support campaign performance.
• Execute and oversee hands-on campaign activation, optimization, and budget pacing across platforms such as Google, Meta, Amazon, TikTok, DV360, and/or the trade Desk.
• Identify opportunities to test new channels, partners, formats, and betas, and AI- enabled capabilities where appropriate.
• Leverage automation, AI-driven bidding and targeting features within platforms to enhance speed, precision, and scalability.
• Collaborate with creative, account, and analytics teams to ensure cohesion across campaign deliverables.

Measurement & Optimization

• Own ongoing optimization, performance analysis, and insight development across channels.
• Partner with analytics and data teams to ensure accurate tracking, reporting, and attribution.
• Clearly communicate results and recommendations grounded in data and business impact.
• Utilize AI-supported analytics, modeling, or optimization tools to uncover patterns, inform recommendations, and accelerate decision-making.

Client Leadership

• Serve as a senior digital media POC for clients, providing day-to-day strategic guidance while aligning closely with Paid Media Leadership across media,
• measurement, and performance.
• Deliver high-quality client service by producing timely, well-structured media outputs—including media plans, strategic perspectives, and performance nsights—that support clear decision-making.
• Collaborate cross functionally with creative, experience, strategy, and data teams to support integrated, experience-led solutions.
• Mentor junior planners and buyers, raising the bar on media excellence across the practice.
• Helping elevate media best practices and encouraging thoughtful adoption of new tools and technologies, including AI.
• Confidently present media strategies, performance insights, and recommendations to clients.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 6-8 years of experience in digital media planning and buying, ideally within an omni-channel agency environment.
• Strong, hands-on expertise across paid digital channels (paid social, display, programmatic, online video, search); familiarity with traditional channels is a plus.
• Proven experience managing and optimizing multi-channel budgets
• Working knowledge of tracking methodologies, measurement tools, and ad ops fundamentals.
• Experience partnering with analytics and data teams on dashboards, reporting, and measurement.
• Comfort using data to guide decisions, recommendations, and storytelling
• Strong client facing communication and presentation abilities.
• Familiarity with AI powered marketing, analytics, or productivity tools, and enthusiasm for exploring emerging technologies that enhance accuracy, efficiency and performance.
• Ability to work independently while contributing to a highly collaborative team culture.

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a full-time position based in Toronto, Canada. The offered salary range is  80,000 - 110,000 CAD annually, depending on experience and location. 

Valtech offers a comprehensive benefits package effective after three months of continuous service:

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
• A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service. 
• Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
• Personal Technology Reimbursement – $30/month for every employee-offered on day 1. 
• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

The Opportunity:

We are seeking an Account Executive with experience in end to end supply chain solutions and fulfillment to build and maintain a healthy book of business. You'll be part of a high-performing team where you’ll focus on building up Flexport’s brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. A normal day might include leading a discovery call with a prospect to uncover more about their supply chain processes, project managing the complexities of a global supply chain, reviewing a customer’s growth strategy with their Flexport Operations Team, jumping on a plane and travel with a prospective client to tour a Flexport warehouse, or sharing your best practices with the broader sales team in a peer learning session.

You will

• Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to Flexport's overall revenue goals
• Uncover and connect with ideal clients through a combination of self-prospecting and collaboration with our SDR team
• Consult with new clients to understand their supply chain needs
• Create a value-add solution, demonstrating Flexport’s capabilities through remote and in-person meetings
• Lead Monthly and Quarterly Business Meetings with existing clients, helping them to effectively plan for upcoming business
• Navigate, bundle, and sell Flexport's suite of products across the supply chain/shipment lifecycle
• Work closely with the all internal teams (Operations, Ocean, Air, Trucking, Customs, etc) to drive a best in class customer experience 
• Lead the customer onboarding process by leveraging internal resources and teams

You should have

• 5+ years of experience in freight forwarding, logistics, or supply chain industries
• At least 2 years’ experience in a full cycle (prospecting to closing), quota carrying sales role
• An obsession with client happiness. You succeed when they succeed
• Competitive and creative drive to win over customers and think outside the box to get a deal done
• Demonstrated ability to run a structured sales process
• Proven success building and maintaining long term commercial relationships
• A naturally curious and inquisitive approach to client discovery
• Excellent communication, interpersonal, and organizational skills, with the ability to connect in both virtual and face-to-face environments
• Ability to learn fast, strong work ethic, and a burning desire to grow into a top 5% sales executive in the country

#li-onsite

Little more about the team:

The Solution Architecture team sits at the intersection of technology, customer advocacy, and revenue, working Honeycomb's most strategic opportunities. We partner with world-class engineering organizations to solve complex observability challenges and change how teams build and operate software. This is a team of hands-on technical leaders who want to shape major customer decisions, influence go-to-market strategy, and redefine what great technical selling looks like.

What you’ll do in the role:

• Drive technical strategy on Honeycomb's largest, most complex deals, partnering with Strategic AEs and Sales Leadership across the region.
• Lead discovery, solution design, and executive conversations that connect Honeycomb's platform to real engineering and business priorities.
• Own the technical win. Shape the success criteria, guide the POCs, run competitive bake-offs, and build stakeholder conviction from first call to close.
• Advise engineering leaders and executives at global enterprises on AI-era observability, modern operations, and how great teams build and run software.
• Turn complex customer environments into clear architectures and solution narratives that land with both developers and decision-makers.
• Leverage AI tools and get efficient and creative while maintaining accuracy and reliability. Human-in-the-loop is a real thing!
• Get hands-on when it matters. Instrument apps, unblock technical issues, and help customers prove outcomes in real environments. 
• Build things that scale: technical content, reusable demos, repeatable architectures, and bring thought leadership that makes the whole team better.
• Deliver demos, workshops, and presentations that move people, not just inform them.
• Work across Sales, Product, Marketing, Field Engineering, and DevRel to sharpen the go-to-market motion and improve how we show up for customers.
• Bring field signals back into the company. Help shape the product direction and demo strategy.
• Mentor peers and model the judgment and autonomy this role demands. Illustrate a clear path to broader leadership.

What you’ll bring to the role:

• 7+ years of pre-sales, solution architecture, or customer-facing technical experience in B2B SaaS. Ideally on strategic or enterprise accounts.
• A track record of winning complex, high-value deals with sophisticated buying committees and multiple technical stakeholders.
• Experience selling into developer, platform, SRE, or engineering-led organizations with the ability to earn credibility fast, with both technical depth and business fluency.
• Executive presence and the range to tailor your message from hands-on practitioners to the C-suite.
• Sharp solutioning skills: you whiteboard clearly, simplify complexity, and build compelling technical strategies for ambiguous, high-stakes situations.
• Hands-on fluency across modern cloud environments, CSPs, containers, Kubernetes, distributed systems, API-driven architectures.
• Strong working knowledge of observability, distributed tracing, and OpenTelemetry. You understand how modern teams instrument, troubleshoot, and optimize complex systems.
• Comfort navigating code and implementation details across languages and frameworks; enough to guide instrumentation and validation work directly.
• Strong instincts for unblocking deals, reframing challenges, and finding practical paths forward when things get ambiguous.
• Experience owning complex POCs and evaluations, defining success criteria, managing risk, and driving disciplined outcomes.
• A collaborative, cross-functional approach with experience influencing Product, Engineering, and GTM teams.
• A point of view on where observability, developer tooling, and AI-assisted workflows are headed and genuine enthusiasm for helping customers modernize.
• A mentorship and growth mindset: you share what you know, build reusable assets, and make the people around you better.
• Familiarity with MEDDPICC or Command of the Message is a plus.
• Willingness to travel ~20% for customer engagements, field events, and internal collaboration.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable. 

As a Forward Deployed Engineering Intern on the AI Agent team, you’ll support real-world AI deployments and gain hands-on experience with AI systems in customer environments.

What You'll Do :

• Assist in developing and configuring AI agents using Cresta’s platform tools.
• Help build and test integrations between AI agents and external systems (like APIs or data sources).
• Support performance tuning and troubleshooting of AI agent prototypes.
• Work with customers and internal engineering teams to understand requirements and iterate on solutions.
• Participate in team demos, feedback sessions, and learning opportunities.
• This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment.

What We're Looking For:

• Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field.
• Experience writing code in Python (or another general-purpose language).
• Basic understanding of programming fundamentals and software development best practices.
• Strong interest in artificial intelligence, machine learning, or software engineering.
• Excellent communication skills and willingness to collaborate with teammates and customers.

Nice-to-Haves

• Experience with APIs, web development, or cloud platforms.
• Prior coursework or projects involving AI/ML concepts or LLMs.
• Exposure to prompt engineering or similar experimentation.

Compensation: CAD $30-50/hour
Perks:

• Lunch and dinner can be expensed (up to $25 each) while working in the office
• Well-stocked office with snacks and drinks
• Convenient downtown location near Union Station (public transit accessible)
• PTO: 4 days
• Exposure to cutting-edge AI systems in production

This posting will be used to fill a newly-created role.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

At Lyft, our purpose is to serve and connect. To accomplish this, we start with our community by creating an open, inclusive, and diverse organization. Our mission depends on having a digital representation of the physical world - a map with all routing related (real-time) information. This is what makes Lyft different from many products: our products don’t just facilitate online interactions, they facilitate dynamic, real-world ones. Without mapping services, none of these real world interactions between people and transport can happen.

We are hiring a Software Engineer to join our Mapping organization. In this role, you'll collaborate with other engineering teams, product, data science, analytics, and operations on programs that empower us to iterate quickly, delighting our passengers and drivers with rideshare focused mapping experiences.

Responsibilities:

• Drive high-impact projects and innovate new solutions to provide the best customer experiences
• Lead backend and cross functional projects to achieve long term goals as well as deliver short term roadmaps
• Lead large features from idea to successful execution and launch
• Own systems and components within the team and be accountable for their short term functionality and long term health
• Participate in code and architecture reviews to ensure code quality and distribute knowledge, as well manage call rotations and proactively improving processes
• Write well-crafted, well-tested, readable, maintainable code
• Share your knowledge by giving brown bags, tech talks, mentoring others, and promoting appropriate tech and engineering best practices

Experience:

• BS/MS or equivalent in Computer Engineering, Computer Science, or related field or relevant work experience
• 3+ years of software engineering/production infrastructure industry experience
• Experience designing, debugging and running fault-tolerant, highly available, large-scale distributed systems
• Experience working with public cloud platforms (e.g., AWS, GCP, Microsoft Azure, etc.)
• Experience working with databases, relational or NoSQL
• Led a set of components or system from design to launch
• It would be a huge plus to have proficiency with Go and Python.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $108,000 - CAD $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

Assistant Gerant (40 heures par semaine)

En tant qu'assistant gerant, vous intégrez les pratiques de leadership de Lush
dans toutes les facettes de vos interactions avec la clientèle, le reste du personnel et les
opérations : soyez authentique, faites preuve de curiosité, dirigez avec assurance, adaptezvous et évoluez, cultivez le talent et soyez déterminé.e. 

Les gestionnaires en formation soutiennent l’équipe de gestion de la boutique au besoin dans
tous les domaines de l’entreprise et tel que délégué par leur leader de marché. En tant que bras
droit du ou de la gestionnaire, le ou la gestionnaire en formation prendra en charge les tâches
du ou de la gestionnaire au besoin pour soutenir un environnement propice à l’excellence
opérationnelle et à une bonne expérience pour la clientèle et le personnel, tout en augmentant
les ventes. 

Responsabilités 

Ventes et expérience client :

• Service à la clientèle : collaborer avec votre équipe sur des plans pour dépasser vos
  objectifs de vente quotidiens, et assurer une expérience client unique et inclusive qui
  permet à chaque personne de se sentir accueilli.e, écouté.e et satisfait.e. 
• Faire grandir la marque : en boutique et au moyen de l’engagement communautaire et
  autres initiatives d’augmentation de l’achalandage, éduquer la clientèle et le personnel à
  propos de nos valeurs en tant que marque et expliquer notre position sur les tests sur
  les animaux, les cosmétiques les plus frais, les achats éthiques, les produits 100 %
  végétariens, les produits faits à la main et les produits nus.
• Passion pour les produits : améliorer la connaissance des produits en apprenant et en
  faisant constamment des recommandations éclairées qui répondent aux besoins de la
  clientèle.
• Augmenter les ventes : démontrer un sens aigu des affaires et une compréhension de
  vos indicateurs et de vos rapports et comment les influencer grâce à des
  comportements sur le plancher des ventes pour obtenir des résultats rentables.

Leadership d’équipe :

• Diriger avec assurance : être présent.e pour soutenir votre équipe sur le plancher des
  ventes, répondre aux questions, éliminer les obstacles, résoudre les problèmes et les
  motiver à atteindre leurs objectifs de vente.
• Cultiver le talent : être responsable de son propre développement, évaluer sa
  performance, demander de la rétroaction, chercher des ressources et des occasions
  pour améliorer ses aptitudes, ses connaissances et ses compétences. 
• Être authentique : être authentique avec vos besoins et votre rétroaction à votre équipe
  et à vos leaders et s’adapter aux besoins de l’entreprise au besoin.
• Être déterminé.e : mobiliser votre équipe à tous les niveaux de l’entreprise pour vous
  assurer qu’elle est inspirée et motivée, qu’elle établit de solides relations entre collègues
  et avec la clientèle et qu’elle est connectée aux valeurs de la marque.
• Recrutement et sélection : s’assurer d’avoir un personnel hautement performant en
  travaillant activement au sein de vos marchés pour réseauter, recruter, embaucher et
  planifier la relève.
• Formation du personnel : collaborer avec votre gestionnaire pour créer et mettre en
  œuvre des plans pour augmenter l’engagement du personnel, le maintien en poste, le
  rendement et les pratiques d’équité, de diversité et d’inclusion. 

Excellence opérationnelle : 

• Politiques et procédures : aider votre équipe de la gestion pour que votre boutique soit
  conforme et vous assurer que votre personnel respecte les normes de l’entreprise
  concernant l’ouverture et la fermeture, le temps et les présences, l’intégrité des produits,
  le milieu de travail respectueux et les protocoles de santé et de sécurité et la
  communication quotidienne.
• Politiques et procédures : aider votre équipe de la gestion pour que votre boutique soit
  conforme et vous assurer que votre personnel respecte les normes de l’entreprise
  concernant l’ouverture et la fermeture, le temps et les présences, l’intégrité des produits,
  le milieu de travail respectueux et les protocoles de santé et de sécurité et la
  communication quotidienne.
• Normes visuelles et mise en marché : identifier et soutenir le développement de votre
  équipe pour favoriser un environnement de travail propre et harmonieux et suivre les
  normes de mise en marché et de design pour fournir une expérience client cohérente et
  augmenter les ventes.
• Horaires, temps et présence : vous assurer que le bon nombre d’employé.e.s ayant les
  bons niveaux de compétence sont prévu.e.s aux heures de pointe et que les pauses et
  les repas sont attribués et consignés de façon appropriée pour assurer le bien-être du
  personnel et l’exactitude de la paie.

Qualifications 

Requises : 

• de un à trois ans en gestion ou en supervision dans le domaine de la vente du détail;
• excellentes compétences d’écoute et de communication;
• excellentes compétences d’analyse, esprit critique et résolution de problèmes;
• excellentes compétences d’organisation et de gestion du temps;
• solides compétences en matière de service à la clientèle, de supervision et de vente;
• connaissances et intérêt envers les soins pour la peau, les cosmétiques naturels et les
entreprises éthiques;
• capacité à travailler à des heures flexibles pour répondre aux besoins de la boutique, y
compris les jours fériés, les soirs et les fins de semaine. 

Privilégiées : 

• expérience des modèles de service à la clientèle basés sur la consultation;
• capacité à développer et à former le personnel grâce à un encadrement et une
  rétroaction positifs;
•  maîtrise d’Excel, de la suite Microsoft et capacité d’adaptation à d’autres systèmes, au
  besoin
•  compétences de base en RH pour l’embauche, la planification, la formation et la gestion
  du rendement;
• maîtrise de l’anglais, de l’espagnol, ou d’autres langues.

Position: Assistant Manager 

Hours: 40 Weekly

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Assistant Manager

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Market Leader; as second-in-command the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• • Experience with consultation-based customer service models
  • Ability to develop and train staff through positive coaching and feedback
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required
  • Basic HR skills in hiring, scheduling, training, and performance management
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}  

The Pets Table is on a mission to reimagine pet food, one bowl at a time. We believe there’s a better way to feed our good boys and girls. A way that gives every pet - the long-haired, the short-legged, and the spotted alike - a seat at the table, with healthy recipes developed with vets and made from wholesome ingredients that humans trust.

We’re a new brand within the HelloFresh Group which launched in 2023 in the US. We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also having the many benefits of being part of a larger organization. We’re looking to scale rapidly, to disrupt the pet food industry and to help pawrents improve their furry family members’ wellbeing.

We’re building a strong team and culture for The Pets Table. Every new hire has the ability and is encouraged to contribute to the success of this venture as well as the culture of the team. We know that hiring the right people makes a huge difference.

So, if you’re keen to join a high growth, entrepreneurial company where you can have an impact, then look no further!

Job Description:

The Senior Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product and operations workstreams. You will have the opportunity to deep dive into different functional areas, designing and executing projects.  Areas of focus may include Fulfillment Management, Forecasting, Logistics, Operations Tech Enablement and KPI Tracking. The Senior Manager, Operations is highly agile, has a passion for diagnosing and bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), and adept at change and stakeholder management.

You will ...

• Manage key weekly operations tasks to ensure boxes get out on time and correct every week
• Manage relationships and performance of all current and future 3PLs 
• Own carrier network strategy to optimize on time performance and cost, including onboarding new carriers
• Manage SCM tech roadmap and ensure order management process runs smoothly daily, including proactively conducting various analyses on weekly tech and order issues 
• Optimize and monitor fulfillment and shipping costs to meet margin goals
• Partner directly with COO to spearhead new product and operations related initiatives from inception
• Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners. This includes active stakeholder management and maintaining open lines of communication with project sponsors
• Lead continuous improvement projects. This may involve designing and prototyping systems and tools
• Be empowered and encouraged to propose new ideas to improve our product and operations

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of working in cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• Agile —Thrive on shifting priorities and new challenges, willing to move forward without a roadmap, building and driving the needed structure
• A critical thinker — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Enterprising — Seek to take up and start new projects. Able to achieve work with the risk of failure
• Creative — Challenge conventional methods and open to new ideas
• Driven by results — Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes and require little oversight to move projects forward
• A clear communicator — With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
• Ability to influence key stakeholders, work cross-functionally and autonomously
• Goal-oriented with the ability to break complex, unstructured problems down into components of impact and derive quantifiable action items
• Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan and executing flawlessly.
• Self-motivated, driven and able to work effectively both independently and in a team environment

At a minimum, you have...

• Bachelor’s Degree in related Business or operations fields or equivalent education/experience
• At least 5 years of related work experience, ideally with operations and/or data analytics experience
• Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
• Experience working on or managing complex projects in a hands-on analytical environment
• Proven experience establishing, implementing, and executing operational process
• Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify/resolve problems quickly using sound and professional judgment
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
• Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion

You’ll get…

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

About the Role

Verkada is seeking a high-velocity Enterprise Account Executive to spearhead our expansion within the Calgary corporate market. As a key member of our growing Corporate Field Sales team, you will be responsible for driving new business acquisition across all non-government organizations in the region. This isn't just a sales role; it’s an opportunity to own a territory, disrupt a legacy industry, and help Calgary’s leading businesses modernize their physical security infrastructure with our integrated cloud platform.

With consistent year-over-year growth, Verkada offers an unparalleled opportunity for sales professionals to join a market leader at an exciting stage. If you are an ambitious "hunter" looking to accelerate your career, you will thrive in our high-velocity, disruptive environment. This is more than a job - it’s a chance to build a legacy within a rapidly scaling startup that is redefining an entire industry.

This position reports to the Regional Sales Director for Western Canada.

What You'll Do

• Develop and implement a comprehensive territory plan
• Dedicate at least 50% of your time to field-based sales activities away from the workplace, including customer meetings, site visits, and relationship-building
• Manage the entire sales process to ensure delivery against key performance metrics and quota, with a strong emphasis on net new business sales. This includes prospecting and lead generation, providing product demos, product trials, and strategic negotiations with customers and channel partners
• Meet or exceed individual targets and contribute to the overall team and company success. Penetrate new, untapped markets with greenfield accounts 
• Initiate and manage expansion discussions to drive customer retention
• Devise a comprehensive customer acquisition strategy and partner with Verkada’s channel partner sales organization to drive deal registrations each quarter
• Drive business growth and enhance market presence through a combination of customer engagements, marketing campaigns, executive briefings, industry conferences, events, and public sector market sector knowledge/intelligence
• Gain an in-depth and detailed understanding of Verkada’s business and products
• Create effective presentations and proposals; create urgency to drive deal closure, negotiate pricing, and contractual agreements
• Provide account analysis, quarterly business reviews, and accurate revenue forecasts
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements, and team collaboration. 

What You Bring

• 5-10+ years in B2B software/hardware sales (quota-carrying).
• 2-3+ years of experience building greenfield territories and closing new business within Enterprise accounts; familiarity with the energy industry in Canada is a plus
• Possess a hunter sales mentality with a strong desire to be successful, and have a proven track record of prospecting, closing new logos, and landing major accounts against incumbents 
• Willingness to have a strong field presence multiple days per week; Must live in the territory & be willing to travel up to 50% 
• A demonstrable track record of success managing longer, complex sales cycles and engaging with all levels, from end users to business champions to C-level executives 
• Experience collaborating with internal and external channel partner teams to sell through and with channel partners is a plus
• Relevant software or hardware industry experience in any of the following domains: security software, physical security, hardware, or SaaS is a plus
• Strong knowledge and execution of MEDDIC is highly preferred 
• Excellent verbal and written communication skills  
• Thrive working in a fast-paced, dynamic environment with a strong sense of urgency
• BS/BA degree is strongly preferred
• Must live within the Province of Alberta; Calgary is strongly preferred

Canada Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and well-being of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 70% for family premiums
• Medical, vision, and dental coverage
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits

Additional Information

• You must be independently authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.

Staff Product Manager, AI PlatformThe Opportunity: Define the Future of Agentic AI in the Enterprise

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

By revealing intent across voice, SMS, and digital channels, Invoca helps enterprises drive better customer experiences, increase revenue, and operate with confidence at scale.

We are a fast-growing company defined by a strong product culture, deep technical ambition, and a commitment to building AI systems that are reliable, transparent, and outcome-driven. Join us to build the core intelligence layer for one of the most innovative enterprise platforms in the market.Build the Foundation for Agentic AI at Scale

Invoca is building a shared AI Platform that powers every AI-driven product and every agentic experience we continue to deliver. This foundational platform is the execution layer behind Voice AI, SMS Agents, Signals, Scoring, and emerging copilots.

This is a rare and critical opportunity to define how agentic AI actually runs in production inside an enterprise SaaS company. You will own the execution layer—from orchestration and context to governance, evaluation, and developer experience. Your work will determine not just what Invoca’s AI can do, but how safely, consistently, and efficiently it does it at scale.The AI Platform Team

The AI Platform team builds the shared systems that empower product teams across Invoca to ship AI-powered experiences with confidence. We operate at the intersection of infrastructure, applied AI, and product design, focusing on:

• Agent execution and orchestration
• Context management and grounding
• Evaluation, observability, and quality control
• Governance, safety, and multi-tenant isolation
• Developer and product experiences that scale across teams

Our success is measured by the leverage we create: how many teams can build on the platform, how safely they can innovate, and how quickly high-quality AI experiences reach customers.Your Role and Impact

As a Staff Product Manager, AI Platform, you will own the product vision and roadmap for Invoca’s agentic AI platform—the foundational layer that runs, governs, and evolves AI agents across channels and products.

This role requires deep technical judgment and a strong systems mindset. You will focus on the architectural and experience boundaries of the platform, not just a single AI feature or agent.

You will operate as a senior individual contributor reporting to the VP of Product, with broad influence across engineering, data, security, and product teams. Success requires strong systems thinking, platform judgment, and the ability to balance cutting-edge innovation with enterprise-grade trust.What You'll Be Doing (Key Responsibilities)

• Drive Strategy: Own the end-to-end product strategy and roadmap for Invoca’s AI Platform, aligning technical foundations with company-level AI principles around reliability, safety, and measurable outcomes.
• Define Execution: Establish how AI agents execute in production, including orchestration patterns, tool invocation semantics, context handling, and behavior across asynchronous and real-time environments.
• Architect Contracts: Establish clear, durable platform contracts—APIs, configuration schemas, versioned artifacts—that make agent behavior portable, governable, and scalable across products and channels.
• Partner for Scale: Collaborate deeply with AI engineering and data teams to translate agentic patterns into reliable systems, making principled tradeoffs across reasoning quality, latency, cost, and operational complexity.
• Enable Adoption: Drive standardization through paved roads, golden paths, SDKs, and shared components that reduce bespoke implementations and accelerate internal adoption.
• Enforce Quality: Define and enforce platform-level quality, safety, and governance mechanisms, including evaluation workflows, promotion gates, observability, Role-Based Access Control (RBAC), and auditability.
• Shape Experience: Shape the developer and product experience for building, testing, debugging, and operating AI agents, ensuring the platform is intuitive, debuggable, and trusted by internal teams.
• Guide Evolution: Guide the evolution from an internal platform to a product-grade system, informing customer-facing configuration and studio experiences without compromising guardrails, privacy, or reliability.
• Make Build/Buy Decisions: Evaluate build vs. buy decisions for foundational AI infrastructure and guide vendor integrations behind stable, well-defined platform contracts.
• Measure Success: Define success metrics for the AI Platform and continuously measure impact through adoption, reuse, quality, performance, and cost efficiency.
• Stay Current: Stay current on advancements in agentic AI, orchestration frameworks, and evaluation best practices, translating signal into pragmatic product decisions rather than chasing hype.

What You'll Bring (Core Qualifications)

• Experience: 8+ years of product management experience, with meaningful time spent building platforms, infrastructure, or developer-facing products used by other teams.
• Technical Foundation: Background in engineering, computer science, or equivalent hands-on experience building and operating complex software systems.
• System Knowledge: Strong systems-level understanding of AI-powered and distributed systems, including LLM-based agents, multi-step workflows, retrieval, and tool calling—sufficient to reason about execution models and failure modes without writing production code.
• Contract Definition: Demonstrated experience defining and scaling platform contracts, including APIs, configuration models, versioning strategies, and lifecycle management.
• Governance & Standards: Proven ability to introduce standards, governance, and quality controls in ways that accelerate product velocity rather than constrain it.
• Quality Focus: Deep appreciation for evaluation, observability, and regression testing as first-class requirements for AI systems.
• Enterprise Awareness: Experience operating in enterprise, multi-tenant environments where privacy, security, compliance, and auditability are core design constraints.
• Developer Empathy: Strong instincts for developer experience, including the use of golden paths, tooling, and defaults to drive adoption and reduce fragmentation.
• Tradeoff Mastery: Track record of making hard tradeoffs across latency, cost, quality, and reliability in complex, distributed systems.
• Influence: Exceptional communication and influence skills, with the ability to align engineering, data science, product, and Go-To-Market (GTM) stakeholders around shared platform goals.

Desirable, But Not Required

• Experience with agentic AI frameworks (e.g., LangChain, LangGraph, ReAct-style systems) or standardized tool invocation models (e.g., MCP).
• Familiarity with real-time systems such as voice, streaming, or low-latency inference.
• Background in enterprise SaaS or compliance-heavy domains.

Location & Inclusion

• Location: This role is remote and open to candidates located in the United States and Canada only. While visa sponsorship is not available, transfers will be considered.
• Diversity, Equity & Inclusion: Invoca is committed to building an inclusive culture that values diverse perspectives and experiences. We are proud to be an equal opportunity employer and do not discriminate based on race, color, ancestry, religion, gender identity, sexual orientation, age, or disability.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $140,000-$208,000 / plus bonus potential

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Manager, Demand Generation who will own the strategy and execution of integrated, full-funnel campaigns that drive pipeline and revenue. The projects will vary in scope, complexity, and affected business area. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Senior Manager, Demand Generation, your key area of responsibility will be building a modern, high-velocity demand generation function, lead a team of campaign professionals, and serve as the central force that transforms how Geotab runs campaigns, moving from activity-based marketing to outcome-driven demand generation. You will need to work closely with AVP, Growth & Demand Generation, Segment Marketing, Digital, ABM, Creative, and Sales.   

To be successful in this role you will be a self-starter with excellent communication skills, a bias toward shipping fast, and the ability to thrive in a high-growth, "build-it-as-you-go" environment. In addition, the successful candidate will have strong performance marketing instincts with the ability to design full-funnel campaigns, manage complex stakeholder alignment, and drive team accountability toward revenue impact.

How you'll make an impact:

• Own the full-funnel demand generation strategy from awareness and consideration through to pipeline revenue.   

• Design and lead integrated campaigns built for how modern B2B buyers buy: AI-influenced research cycles, digital-first discovery, and self-directed evaluation paths.   

• Build and maintain the campaign roadmap, balancing strategic priorities with the agility to move on market moments.   

• Establish campaign tiering and prioritization framework with clear resource models, execution standards, and performance expectations.   

• Lead your team to execute with speed, quality, and consistency, campaigns that are launched on time, on message, and on target.   

• Develop and systematize end-to-end campaign execution frameworks: briefing, build, launch, optimize, report. Make excellence repeatable.   

• Drive multi-channel campaign execution across paid media, email, content syndication, events, webinars, ABM, and digital, in tight coordination with channel owners.   

• Eliminate complexity that doesn't serve performance: streamline workflows, remove bottlenecks, and build processes that make the team faster.   

• Partner with Creative to develop high-converting campaign assets, not just beautiful content, but content built to move buyers through the funnel.   

• Establish the campaign measurement framework: define what success looks like for every campaign, channel, and segment before a campaign launches.   

• Build a culture of experimentation, hypothesis-driven testing of messaging, channels, offers, and formats, with a bias toward shipping fast and learning faster.   

• Partnering with Marketing Operations to own campaign analytics and reporting: pipeline contribution, channel efficiency, conversion rates, content performance, and ROI. Surface insights that drive decisions, not just dashboards.   

• Work with Marketing Ops and Revenue Ops to ensure attribution is clean, data flows correctly, and pipeline reporting is trusted by Sales leadership.   

• Serve as the campaign orchestration hub, bringing together Segment Marketing, Digital, ABM, Creative, Events, and Sales Enablement into a unified, coordinated campaign motion.   

• Work directly with Sales leadership to ensure campaigns convert, including tight feedback loops on lead quality, follow-up rates, and campaign-sourced pipeline.   

• Lead, coach, and develop a team of campaign managers, setting a high bar for output, ownership, and professional growth.   

• Build a team culture defined by accountability, velocity, creative ambition, and relentless focus on revenue impact.   

• Drive the adoption of AI-enabled marketing tools and workflows that give your team a competitive edge in speed and scale.

What you'll bring to the role:

Why job seekers choose Geotab:

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app,Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 95.8 million monthly active users (MAU), as of December 31, 2025, across more than 180 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US and Canada) regardless of any specified location above. 

We are AI Native

We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process.

Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy.

About The Team

The AI Lab is a small, founder-led team operating like a zero-to-one startup inside Life360, building the company’s next chapter. Our mission is to transform Life360 from the app you open to find your family into an intelligent operating system families rely on daily. We design and build an AI-powered layer on top of our family graph, leveraging our core location technologies and global 100 million-user base to proactively surface what matters across location, schedules, and everyday life.

About the Job

Your role is owning how Life360's deterministic backend (location data, the family graph, behavioral signals, user insights) pairs with the probabilistic world of LLMs. You decide how those two sides talk to each other, and you make sure the seams don't show.

You own the inference pipeline end to end: model selection, serving infrastructure, evaluation loops, prompt and context strategy, and the cloud services that keep it all running in production. You make the tradeoffs between latency, cost, and quality. You build the eval harness that tells us whether the system is actually getting better, not just feeling different. If you do this job right, the product feels seamless to users, the data stays safe, and inference costs don't run away from us. You are a cloud engineer who is deeply fluent in how AI systems actually work in production. 

For candidates based in the US, the salary range for this position is $190,000 to $280,000 USD. For candidates based out of Canada, the salary range for this position is $220,000 to $260,000 CAD. Note: Please be aware that the job title for positions in Canada will be "Developer" in lieu of "Engineer." We take into consideration an individual's background and experience in determining final salary - therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

• Architect the inference pipeline that turns Life360 into a context layer LLMs can reason over: soul files, family context, behavioral signals, document understanding.
• Choose models. Choose hosting. Decide what is self-hosted, API-based, fine-tuned, or prompt-engineered. Revisit those decisions as the landscape changes.
• Build the serving infrastructure. Latency budgets, batching, caching, fallbacks, graceful degradation. Make it run at scale before scale gets here.
• Build the eval loop. Know whether changes make the product better or worse, not just whether the demo works. This is the difference between a real product and a magic trick.
• Own the cost model. Track spend per user, per feature, per family. Find the levers (context compression, model routing, pre-computation) that keep unit economics working from a test group to millions.
• Define what gets persisted, what gets summarized, and what gets thrown away. The architecture decision of "what does our data look like to an LLM" lives with you.
• Set the bar for safety, privacy, and trust at the infrastructure layer. Sensitive categories filtered before they propagate. Encryption, access controls, audit trails built in, not bolted on.

What We’re Looking For

If there's one trait we need above all others, it's self-starter energy. As we've gotten bigger, we've been more open to roles with clearly defined schedules and processes. That doesn't work in a startup. We need people on founder hours, not office hours — with a huge desire to win. You'll be a cofounder of this initiative.

• You operate without a spec. You'd rather have a conversation, a sketch, and 24 hours than a 30-page PRD and a week.
• You ship every day. Not "make progress." Ship. Even rough. Even ugly. Momentum matters more than polish at this stage.
• You push for more. You won't wait to be told what to do. You demand excellence of yourself and the people around you.
• You hold strong opinions and change them when the evidence moves. You push back. You concede fast when wrong.
• You're a customer of what we build. Try it if you haven't.

The bar

• Deep engineering experience, with significant time spent building and running AI systems in production at meaningful scale. Real users, real load, real on-call.
• Fluent in modern LLM serving (vLLM, TGI, SGLang, hosted APIs — whatever's right for the job). No religion about it.
• You think in evals. You've built harnesses. You know the difference between vibes-based iteration and real progress because you've felt the pain of not having one.
• You can build a cloud system from the ground up. Pick the services, wire them together, make them reliable, keep the bill in check.
• Strong opinions about cost. You've seen inference bills run out of control and have instincts for where the leaks come from.
• AI-native in your daily workflow. Hands-on with Claude Code, Cursor, or equivalent. You think natively in agentic workflows, prompt engineering, context window management, MCP / function calling.
• Comfortable deciding with incomplete information. The spec will be a moving target. You don't need it to settle before you start building.
• Strong written communication. You write specs, decision records, and playbooks that an agent (and a human) can act on precisely.
• Experience with agent systems, retrieval pipelines, or long-context personalization.
• Privacy architecture experience in multi-user systems where context is shared across people with different rights to see it.
• You've built something where the data itself was the moat — and you understand why that's different from building on public data.

Our Benefits

• Competitive pay and benefits.
• Medical, dental, vision, life and disability insurance plans (100% paid for US employees). We offer supplemental plans for medical and dental for Canadian employees.
• 401(k) plan with company matching program in the US and RRSP with DPSP plan for Canadian employees.
• Employee Assistance Program (EAP) for mental wellness.
• Flexible PTO and 12 company wide days off throughout the year.
• Learning & Development programs.
• Equipment, tools, and reimbursement support for a productive remote environment.
• Free Life360 Platinum Membership for your preferred circle.

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

• Be a Good Person - We have a team of high integrity people you can trust. 
• Be Direct With Respect - We communicate directly, even when it’s hard.
• Members Before Metrics - We focus on building an exceptional experience for families. 
• High Intensity High Impact - We do whatever it takes to get the job done. 

Our Commitment to Diversity

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

____________________________________________________________________________

About the role:

Samsara’s Core GTM Programs team enables a high-performance go-to-market organization by leveraging technology, automation, and best-in-class methodologies to streamline operations, improve forecasting accuracy, and maximize efficiency & effectiveness across Sales, Customer Success, and related functions.

Within this team, the CS Core Programs PMO plays a critical role in driving the operating rhythm and execution of Samsara’s Customer Success organization. As a Senior Program Manager I, you will lead and deliver large-scale, cross-functional programs that support strategic CS priorities, including, retention and risk reviews, cross-functional alignment and operational scalability.

The ideal candidate brings strong analytical and business acumen, a passion for building scalable processes, and a proven track record of leading complex programs in fast-paced environments. This role requires a strong focus on change management, stakeholder alignment, and delivering measurable business impact across the post-sales journey.

We are looking for candidates who will champion, role model, and embed Samsara’s operating principles as we scale globally and across new offices.

This is a remote position open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our GTM teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This GTM Programs  team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will own:

• Program Execution & Operational Cadence: Own and manage core Customer Success cadences, including QBRs, risk reviews, top deal reviews, and internal planning forums, ensuring consistent structure, clear outputs, and strong follow-through.
• Business Reviews & Execution Forums: Drive end-to-end coordination of key CS meetings and execution moments, including blitz days and cross-functional cadences, ensuring alignment, accountability, and high-quality execution.
• Operating Calendar & Planning Rhythm: Build and maintain the CS operating calendar, including planning cycles, key milestones, and recurring forums, to ensure alignment across teams and visibility into priorities.
• Product Release & Readiness Coordination: Partner with Product, Enablement, and CS leadership to manage the new product release calendar, ensuring readiness, communication, and effective rollout to the field.
• Cross-Functional Alignment: Partner closely with Customer Success, Sales, Support, Product, Operations, and Finance to drive clear ownership, communication, and alignment across all core programs.
• Program Measurement & Continuous Improvement: Track program effectiveness through defined KPIs and feedback loops, and continuously improve cadences to drive better execution and customer outcomes.

Minimum requirements for the role:

• Bachelor’s degree from a 4-year institution; MBA a strong plus.
• 6-8 years of experience in program management, sales operations, strategy, or consulting, ideally in a high-growth B2B SaaS environment
• Demonstrated success leading cross-functional GTM programs that improve sales execution and scalability
• Strong program management skills with expertise in end-to-end delivery (i.e. framing the need, scope requirements, document project roadmaps, partnering with teams, defining KPIs and reporting out on results)
• Ability to ramp up quickly on business priorities and derive insights from data to inform decisions
• Strong communication and written language skills including clear and concise documentation
• Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates and cross-functional partners 
• Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs 

Ideal Candidate has:

• Experience with B2B hardware and SaaS products 
• PMP certification, Agile/Scrum Certification  
• Experience using AI-powered tools to accelerate program design, automate execution tasks, or surface strategic insights.

This is a 12 month fixed term employee contract initially, with a likelihood of extension.  

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE:

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. You will represent DEPT® to our clients, adding value to relationships beyond organizational skills—doing a mix of account management and strategic planning, not your typical suit.

WHAT YOU’LL DO:

• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
• Be the face of the account by liaising with clients and managing expectations
• Communicate feedback & plan and manage workloads of the team
• Ensure feedback requirements are met whilst staying true to the brand's values. 
• Build a full understanding of the clients business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
• Work closely with creative teams and to have oversight of all statements of work/proposals
• Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget
• Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
• Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews. Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc.
• Delegate and allocate responsibilities efficiently to manage projects end-to-end
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Match project tasks with opportunities for development so that employee potential is utilised to the maximum
• Mentor, train and manage junior account managers and apprenticeships where available
• Ability to collaborate effectively with team members and clients across multiple time zones.

WHAT YOU BRING:

• Demonstrable agency experience in Client Services, preferably in an Account Supervisor/Senior Account Manager role 
• Experience delivering a broad range of multi-channel marketing communications, including digital
• Extremely organized, able to talk about tools and processes used for project management
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production & interactive processes
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Resource management skills and the ability to handle complex/sensitive issues
• Experience leading others directly or as a mentor

WE OFFER

• A flexible, hybrid/remote working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

The anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

This posting reflects an existing vacancy at DEPT®.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Role & Team

As our inaugural Senior Security Engineer, you will play a critical role in safeguarding Overstory’s systems, data, and reputation. Partnering closely with your manager - the Director of Information Security and Compliance - you will take ownership of our security and compliance posture, and define, implement, and continuously improve our security program.

You will lead initiatives across vulnerability management, compliance, and security operations, while acting as a trusted partner to engineering, product, and business teams. This role is ideal for someone who combines hands-on technical expertise with a strategic mindset and enjoys building scalable security practices in a growing company.

Time Zone Requirement: Eastern North America (NST, AST, EST)

What You’ll Do

• Own and evolve Overstory’s compliance program, ensuring ongoing alignment with SOC 2, ISO 27001, and other relevant frameworks
• Drive vulnerability management end-to-end, from detection to remediation, working closely with engineering teams to prioritize and resolve risks efficiently
• Design and improve security processes and controls across infrastructure, applications, and internal systems
• Lead security input in architecture and engineering decisions, helping teams build secure-by-design systems
• Oversee and improve identity and access management, endpoint security, and core IT security practices
• Own vendor security and third-party risk management, including assessments, risk evaluation, and mitigation strategies
• Lead audit readiness and execution for SOC 2 and ISO 27001, including control design, evidence collection, and auditor coordination
• Partner with customer-facing teams to handle security questionnaires and build scalable, high-quality response processes
• Contribute to security awareness and culture, mentoring others and raising the security bar across the organization

Skills & Experience

• 5+ years of experience in security engineering, security operations, or a related field
• Direct experience with security and compliance frameworks such as SOC 2 and/or ISO 27001, including audit processes
• Deep experience with vulnerability management, including tooling, prioritization, and remediation workflows
• Fluency working across cloud environments (AWS, GCP, or Azure) and modern SaaS ecosystems
• Experience with identity and access management, endpoint security, and IT/security operations
• Demonstrated ability to translate security risks into clear, actionable guidance for technical and non-technical stakeholders
• Demonstrable experience (or at a minimum a serious interest in) leveraging AI tooling to accelerate business impact.
• Strong written communication skills and are comfortable owning documentation and audit artifacts
• Demonstrable proactive, pragmatic mindset as well as capacity for balancing security best practices with business needs
• Experience working cross-functionally influencing without authority in a remote-first environment

Nice To Have

• Experience designing or improving SIEM, logging, and alerting pipelines
• Familiarity with compliance automation platforms (Drata, Vanta, Tugboat, etc.)
• Experience leading or owning SOC 2 / ISO 27001 audits
• Background in application or cloud security engineering
• Experience mentoring or guiding more junior team members

What We Offer

• Competitive, location-specific compensation and benefits
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

SUMMARY

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home).

The Team Captain is responsible for reviewing, researching, and completing complex change requests to supplier accounts. In addition to core analyst responsibilities, this role provides day-to-day leadership, guidance, and support to peers, serving as a point of escalation and subject-matter expert. The Team Captain ensures regulatory accuracy, proper documentation, alignment with client and internal requirements, and consistently delivers world-class service to suppliers and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review, analyze, and action complex account change requests ensuring accuracy, completeness, and compliance with company and client requirements.
• Communicate account change requirements and outcomes with internal departments including Customer Support, Sales and Registration, Billing, Insurance, HSE, and Client Support.
• Work directly with suppliers via phone and email to obtain accurate, name-sensitive, and legally valid documentation.
• Upload, organize, and maintain documentation related to account changes received electronically.
• Audit OSHA records related to company sales, mergers, or acquisitions and ensure proper updates during USA Annual Updates.
• Maintain extensive knowledge of client-specific requirements including Insurance, OSHA, MSHA, Safety Manuals, and regulatory documentation.
• Conduct global entity research and verification using international registries, government databases, and publicly available corporate information sources.
• Evaluate contextual factors such as company structure, operations, geographic region, and historical activity to assess exception eligibility.
• Identify nuanced scenarios requiring tailored solutions and present recommendations to leadership.

LEADERSHIP RESPONSIBILITIES:

• Serve as a day-to-day point of contact and escalation resource for Account Changes Analysts.
• Provide peer coaching, guidance, and knowledge-sharing to support individual and team performance.
• Assist with onboarding and training of new team members, reinforcing processes, quality standards, and best practices.
• Support quality assurance efforts by reviewing work, identifying trends, and recommending process improvements.
• Model professionalism, accountability, and customer-focused behaviors aligned with Avetta values.
• Partner with leadership to communicate updates, clarify expectations, and support change initiatives.
• Help foster a collaborative, inclusive, and high-performing team environment.
• Provide Avetta customers and suppliers with world-class service through professional, accurate, and timely communication.

IDEAL EXPERIENCE, EDUCATION, and TRAINING:

• Clear and diplomatic verbal and written communication skills in English.
• Above-average understanding of cross-functional interactions between Customer Support, Sales and Registration, Billing, Insurance, HSE, and Client Support.
• Superior understanding of Avetta Connect and supplier account processes.
• Ability to navigate and utilize Salesforce effectively.
• Strong understanding of OSHA recordkeeping regulations and ability to locate and interpret relevant guidance.
• Ability to calculate OSHA-related statistics accurately.
• Demonstrated ability to research companies, incidents, and regulatory records across global regions including the USA, UK, and Australia.
• Proven ability to lead by influence, support peers, and balance individual contribution with team leadership.

Position Summary

The role of a Manager, Communications Designer is to supervise and manage our integrated media planning product and assume an active role on the business. The Manager, Communications Designer will assist with the development of media strategies and operating procedures and will also be responsible for leading, mentoring, coaching and developing employees.

This role requires you to work as part of an integrated media planning team to ensure the product is grounded in insights and experience, resulting in flawless media executions.

Key Responsibilities

· Accountable for leading the preparation, writing and presentation of integrated media plans, proposals and analysis that satisfy client objectives and that go beyond the brief.

· Maintain stewardship and accountability of the media plan, regularly evaluating and monitoring execution.

· Liaise and foster knowledge-sharing with other disciplines internally, partner agencies and other departments to ensure that media and client knowledge is current.

· Ensure that all media plans adhere to the agency's values, philosophies, and processes.

· Lead the preparation and presentation of evaluations of media opportunities, media trends and issues of interest to clients.

· Awareness of client Key Performance Indicators (KPIs) and objectives, ensuring that tracking is in place for check-ins as required.

· Manage and lead a team of employees. Effectively communicate agency goals, manage workloads, provide ongoing performance feedback and support professional development. Interview and participate in hiring decision of employees if/when required.

· Accurately and effectively manage client’s day-to-day planning requirements, with a strong understanding of client’s business objectives and Key Performance Indicators (KPIs).

· Inform leadership of potential challenges and opportunities as it relates to client and/or people management.

· Influence decision making by encouraging appropriate strategies and benefits of offerings to clients.

· Participate in additional agency/team projects and new business presentations as required.

· Oversee financial media control, including purchase authorizations, billing and budget control reports and ensure that discrepancies are resolved in a timely fashion.

Desired Skills & Experience

· Professional or educational background in Marketing and/or Advertising would give leverage to this application

· Manager-Director level of experience in integrated media planning.

· History of developing positive on-going business relationships with a focus on client service.

· Ability to develop and foster strong relationships and partnerships, both internally and externally.

· Demonstrated ability to effectively apply knowledge and insights gained from research resources to media planning.

· Previous experience managing and developing employees.

· Proactive approach to problem solving, supporting the team, self-development, etc.

· Proficient with media research tools (e.g. Clear Decisions, Vividata, Neilson), and media tools (e.g. Prisma).

· Curiosity, learning agility, with a passion for continuous development.

· Experience with presenting.

· Excellent communication skills (both written and verbal).

· Independent thinker with highly developed organizational skills and a strong attention to detail and accuracy.

· Ability to work collaboratively as well as independently.

· Proficient in Microsoft Office Suite (Word, Excel and PowerPoint).

· Ability to travel as required.

Initiative unlocks business growth for the world’s most ambitious brands. We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different. When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow. Initiative builds Fame and Flow for brands like Amazon, RBC, LEGO, Nintendo and Canada Goose. Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability. Our agency celebrates diversity in an inclusive environment where all of our 9,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world. Initiative Canada has received many of the industry’s most coveted awards, including two gold Strategy Media Agency of the Year awards, eight Cannes Lions, and a position on WARC's Top 50 Most Effective Media Agencies in the World. In 2023 Initiative was named the North American Network of the Year by the Festival of Media, and Global Network of the Year by both Ad Age and Ad Week. To learn more, visit initiative.com.

What's in it for you?
•    Generous paid time off with a minimum of 37 paid days off including vacation and monthly wellness days. We also have four-day long weekends, half-day summer Fridays, and meeting-free Friday afternoons year-round.
•    A flexible hybrid work model that works for you.
•    A focus on personal development with formal training opportunities, including mental health training and inclusion education for everyone.
•    A chance to be part of and grow within a global network of agencies.
•    The opportunity to contribute to our company culture by joining one of our many community-based employee groups, such as Black Employee Network, Girls on Fire, Hispanic or Latinx Alliance, Neuro Network, Pan-Asian Network, and Rainbow Lounge.

Initiative is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, colour, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to canadatalent@mbww.com 

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Tackle, an AppDirect subsidiary

Tackle, a business unit of AppDirect, is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft.

Tackle serves more than 500 software companies—including CrowdStrike, HashiCorp, New Relic, and Snyk—from high-growth startups to the largest software companies in the world.

About You

We are seeking a dynamic and customer-centric Customer Success Manager to join our team. This role is tailored for someone who thrives in a collaborative environment and excels at providing exceptional support to a broad customer base. Working alongside another CSM, you will serve as a trusted resource for our customers, ensuring the success and satisfaction of utilizing our platform to scale their cloud GTM efforts. You will manage a low-touch, one-to-many motion by engaging with customers and providing strategic guidance to help them achieve their business objectives. You will also spearhead proactive engagement strategies to drive adoption, retention, and expansion, while collaborating closely with Account Managers on risk mitigation and growth strategies. This role demands a blend of strategic thinking, a results-oriented mindset, and cross-functional collaboration to deliver outstanding value and support to our customers.

What you’ll do and how you’ll have an impact

• Serve as a responsive resource for a diverse portfolio of customers leveraging our platform, ensuring they have access to the support and guidance needed to maximize and scale their cloud GTM success.

• Collaborate closely with Account Manager to address retention risk by developing and performing mitigation tactics, and enhance overall customer satisfaction; Partner with your CSM counterpart to ensure a balanced workload and seamless customer support experience.

• Support the development of, and execution of scalable success programs to drive one-to-many enablement, engagement, and adoption efforts.

• Provide onboarding assistance, on-demand training, and best practice guidance to empower customers to maximize the value of our platform.

• Serve as an extension of the Support, Onboarding, and Product teams to provide customers high-quality assistance and solutions, and collaborate cross-functionally to ensure a cohesive customer experience.

• Facilitate ongoing communications with customers to answer questions, provide updates, and ensure alignment with their GTM goals. 

• Monitor customer health metrics and address concerns flagged by Account Managers to support retention and prevent churn. 

• Identify opportunities for upsell and expansion within the customer base and work closely with the Sales team to execute on them.

• Document and share customer feedback to help inform product development and improvement initiatives.

• Stay informed on industry trends, best practices, and competitive landscape to continuously provide value-added insights to customers.

What we’re looking for

• 3+ years of experience in customer success, account management, or a related customer-facing role, preferably in the SaaS or cloud industry.

• Proven track record of managing a portfolio of customers and driving successful outcomes.

• Strong understanding of cloud technologies, GTM strategies, and digital marketing concepts.

• Excellent communication, presentation, and interpersonal skills.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Analytical mindset with the ability to interpret data and derive actionable insights.

• Experience working with CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, Churnzero, Catalyst) is a plus.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

#LI-Hybrid

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Tackle, an AppDirect subsidiary

Tackle, a business unit of AppDirect, is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft.

Tackle serves more than 500 software companies—including CrowdStrike, HashiCorp, New Relic, and Snyk—from high-growth startups to the largest software companies in the world.

About You

We are seeking a dynamic and customer-centric Customer Success Manager to join our team. This role is tailored for someone who thrives in a collaborative environment and excels at providing exceptional support to a broad customer base. Working alongside another CSM, you will serve as a trusted resource for our customers, ensuring the success and satisfaction of utilizing our platform to scale their cloud GTM efforts. You will manage a low-touch, one-to-many motion by engaging with customers and providing strategic guidance to help them achieve their business objectives. You will also spearhead proactive engagement strategies to drive adoption, retention, and expansion, while collaborating closely with Account Managers on risk mitigation and growth strategies. This role demands a blend of strategic thinking, a results-oriented mindset, and cross-functional collaboration to deliver outstanding value and support to our customers.

What you’ll do and how you’ll have an impact

• Serve as a responsive resource for a diverse portfolio of customers leveraging our platform, ensuring they have access to the support and guidance needed to maximize and scale their cloud GTM success.

• Collaborate closely with Account Manager to address retention risk by developing and performing mitigation tactics, and enhance overall customer satisfaction; Partner with your CSM counterpart to ensure a balanced workload and seamless customer support experience.

• Support the development of, and execution of scalable success programs to drive one-to-many enablement, engagement, and adoption efforts.

• Provide onboarding assistance, on-demand training, and best practice guidance to empower customers to maximize the value of our platform.

• Serve as an extension of the Support, Onboarding, and Product teams to provide customers high-quality assistance and solutions, and collaborate cross-functionally to ensure a cohesive customer experience.

• Facilitate ongoing communications with customers to answer questions, provide updates, and ensure alignment with their GTM goals. 

• Monitor customer health metrics and address concerns flagged by Account Managers to support retention and prevent churn. 

• Identify opportunities for upsell and expansion within the customer base and work closely with the Sales team to execute on them.

• Document and share customer feedback to help inform product development and improvement initiatives.

• Stay informed on industry trends, best practices, and competitive landscape to continuously provide value-added insights to customers.

What we’re looking for

• 3+ years of experience in customer success, account management, or a related customer-facing role, preferably in the SaaS or cloud industry.

• Proven track record of managing a portfolio of customers and driving successful outcomes.

• Strong understanding of cloud technologies, GTM strategies, and digital marketing concepts.

• Excellent communication, presentation, and interpersonal skills.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Analytical mindset with the ability to interpret data and derive actionable insights.

• Experience working with CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, Churnzero, Catalyst) is a plus.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

#LI-Hybrid

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device — as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect Subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

You have a strong background in operations or supply chain management and know how to keep complex fulfillment processes running smoothly across global workflows. You are data-driven, using metrics to spot issues before they escalate and drive continuous improvement. You’ll report to the Senior Operations Manager and work with a high degree of ownership—we trust you to manage your workflows independently, prioritize what matters, and drive results without day-to-day oversight. You’ll collaborate closely with Firstbase’s Ops, Customer Success, CX, Product, and Sales teams, as well as directly with our customers, to ensure operational excellence. You communicate clearly with both audiences, and you’re energized by solving logistical and operational challenges at scale in a remote-first environment.

What you’ll do and how you’ll have an impact

•   Own and optimize global operational activities across order fulfillment, returns, and inventory management on the Firstbase platform;
•   Serve as the primary operational point of contact for Firstbase customers and internal teams, ensuring SLOs are consistently met across fulfillment accuracy, resolution time, and customer satisfaction;
•   Resolve customer escalations by coordinating with internal teams and vendors, conducting root cause analysis, and delivering timely solutions;
•   Drive process improvements by reviewing operational activities, implementing corrective actions, and preventing recurrence;
•   Advise customers on optimizing their product catalogs, inventory levels, and processes to improve efficiency and reduce costs;
•   Analyze operational data to inform purchasing strategies, inventory management, and vendor performance.

What we’re looking for

•   3–5+ years in operations, supply chain, or inventory management in a tech or B2B environment;
•   Experience managing end-to-end fulfillment and returns operations; global scope is a plus;
•   Strong data analysis skills—comfortable pulling and interpreting operational metrics;
•   Familiarity with CRM or ticketing tools (e.g., HubSpot, Zendesk, Jira);
•   Clear written and verbal communication skills, needed to align internal stakeholders and external clients across a fully remote, global team;
•   Problem-solving mindset with a proactive approach to root cause analysis, essential for resolving recurring operational issues before they reach customers.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:

https://www.appdirect.com/about/privacy-notice

#Li-remote 

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Tackle, an AppDirect subsidiary

Tackle, a business unit of AppDirect, is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft. Tackle serves more than 500 software companies—including CrowdStrike, HashiCorp, New Relic, and Snyk—from high-growth startups to the largest software companies in the world.

About You

We’re on the hunt for a customer-obsessed Product Manager to join our Platform team, owning core platform capabilities on both the Tackle platform and Salesforce app integration, such as authentication, user management, onboarding, integrations, dashboards, and shared services that empower other domain teams. This puts you at the heart of powering cloud GTM journeys for some of the largest technology companies in the world. You’ll partner closely with engineering, design, and customer-facing teams to define a clear product vision, prioritize high-impact initiatives, and deliver solutions that make our platform more scalable, reliable, and valuable for customers. 

What you’ll do and how you’ll have an impact

• Product Ownership: Own the roadmap for core platform services, such as onboarding, integrations, authentication, user management, and shared tools, to enable domain teams to deliver customer value.
• Roadmap & Prioritization: Shape the Tackle roadmap, making thoughtful trade-offs between short-term delivery and long-term platform investments.
• Cross-Functional Collaboration: Partner closely with engineering, design, and go-to-market teams to ship features and iterate on feedback.
• Customer & Internal Feedback: Engage with customers and internal stakeholders to gather insights, validate solutions, and ensure that features solve real problems.
• Data-Informed Decisions: Use qualitative and quantitative data to prioritize work, define success metrics, and measure impact.
• Communication & Documentation: Clearly communicate plans, progress, and decisions to technical and non-technical stakeholders, producing concise, actionable product artifacts.
• Adoption: Support domain teams in effectively adopting platform capabilities, reducing friction and improving cross-team outcomes.

What we’re looking for

• 5+ years of product management experience in enterprise B2B SaaS products. 
• Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, a related field, or equivalent practical experience.
• Experience owning a product area end-to-end, including roadmap definition, prioritization, delivery, and driving adoption.
• Experience shipping Platform capabilities such as integrations, authentication systems, user management, APIs, or shared services supporting multiple teams or products.
• Demonstrated ability to partner closely with engineering and design to translate ambiguous problems into clear requirements and shipped solutions.
• Comfort making prioritization trade-offs using customer insights, business context, and data  to effectively balance immediate needs with longer-term platform health.
• Experience engaging with customers and internal stakeholders to gather feedback, validate assumptions, and ensure solutions solve real problems.
• Strong communication skills, with the ability to clearly explain product decisions, trade-offs, and progress to both technical and non-technical audiences.
• Experience using qualitative and quantitative data to inform decisions, define success metrics, and measure impact.
• A collaborative mindset and interest in enabling other teams to move faster and build better products on shared platform capabilities.
• Have experience working with or building products on Salesforce, including familiarity with its data models and workflows (Nice to have).
• Have experience improving onboarding flows, identifying “aha moments,” and reducing time-to-value for a product or feature (Nice to have).

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#li-jobs

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a highly analytical, organized, and process-oriented operations professional who thrives in fast-moving environments. You enjoy building structure where none yet exists and have a knack for turning ambiguity into scalable, repeatable processes. You think strategically while also rolling up your sleeves to drive execution. You're energized by cross-functional collaboration and have a passion for optimizing the systems and workflows that power revenue growth.

This role is based in our Canada office and supports a global organization, requiring collaboration across teams in North America.

What You'll Do and How You'll Have an Impact

• Serve as a power user and key finance stakeholder for CRM systems (Hubspots or SFDC)  and revenue operations workflows, including configuration, automation, data governance, and ERP integrations (e.g., NetSuite);
• Design, document, and continuously improve revenue operations processes and standards to support a scalable, global revenue function;
• Drive cross-functional alignment by partnering with Sales Operations, Legal, Finance, and Product on quote-to-cash workflows, bookings accuracy, and pricing updates;
• Identify operational risks, develop performance measurement frameworks, and build models to evaluate workflow effectiveness;
• Analyze data and deliver reporting that enhances visibility into operational performance and key revenue drivers;
• Standardize dashboards, reporting, and tracking to support leadership decision-making;
• Perform other duties as assigned.

What We're Looking For

• 6+ years of experience in sales operations, business operations, revenue operations, or a related field, with a track record of driving process improvements in complex or high-growth environments;
• Proficiency in CRM workflow auditing and friction or bottleneck identification;
• Experience in HubSpot or SFDC is highly desirable;
• Ability to identify operational risks, design process measurement frameworks, and model workflow and workforce efficiency;
• Bachelor's degree or equivalent experience in finance, operations, or a related field;
• Basic understanding of revenue recognition standards (ASC 606) is a plus.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

#LI-Hybrid

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a highly analytical, organized, and process-oriented operations professional who thrives in fast-moving environments. You enjoy building structure where none yet exists and have a knack for turning ambiguity into scalable, repeatable processes. You think strategically while also rolling up your sleeves to drive execution. You're energized by cross-functional collaboration and have a passion for optimizing the systems and workflows that power revenue growth.

This role is based in our Canada office and supports a global organization, requiring collaboration across teams in North America.

What You'll Do and How You'll Have an Impact

• Serve as a power user and key finance stakeholder for CRM systems (Hubspots or SFDC)  and revenue operations workflows, including configuration, automation, data governance, and ERP integrations (e.g., NetSuite);
• Design, document, and continuously improve revenue operations processes and standards to support a scalable, global revenue function;
• Drive cross-functional alignment by partnering with Sales Operations, Legal, Finance, and Product on quote-to-cash workflows, bookings accuracy, and pricing updates;
• Identify operational risks, develop performance measurement frameworks, and build models to evaluate workflow effectiveness;
• Analyze data and deliver reporting that enhances visibility into operational performance and key revenue drivers;
• Standardize dashboards, reporting, and tracking to support leadership decision-making;
• Perform other duties as assigned.

What We're Looking For

• 6+ years of experience in sales operations, business operations, revenue operations, or a related field, with a track record of driving process improvements in complex or high-growth environments;
• Proficiency in CRM workflow auditing and friction or bottleneck identification;
• Experience in HubSpot or SFDC is highly desirable;
• Ability to identify operational risks, design process measurement frameworks, and model workflow and workforce efficiency;
• Bachelor's degree or equivalent experience in finance, operations, or a related field;
• Basic understanding of revenue recognition standards (ASC 606) is a plus.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

#LI-Hybrid

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

• Chef principal de produit 

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

AppDirect Product Managers are at the heart of innovation, turning ideas into impactful solutions that generate profitable revenue streams. You thrive at the intersection of technical execution and business strategy, bridging both worlds to unlock growth opportunities. With a bias for action, a knack for tackling complex problems, and the autonomy to drive meaningful outcomes, you’ll play a critical role in shaping our future.

What you’ll do and how you’ll have an impact

• Own the AI-IT Ops product vision: Working with the Firstbase GM, define and execute the roadmap for AI-driven IT operations capabilities, identifying where automation and intelligence can replace manual workflows and create measurable efficiency gains for customers.
• Architect and launch new Firstbase editions: Lead the development of distinct product tiers, packages, and add-on products that expand Firstbase's addressable market through vertical-specific offerings, pricing/feature segmentation, and integration bundles within AppDirect's broader ecosystem. 
• Drive platform value metrics: Own the KPIs that demonstrate Firstbase's worth to customers and to AppDirect retention, expansion revenue, usage depth, NPS—and build product capabilities that directly move these numbers.
• Lead cross-functional transformation initiatives: Partner with engineering, design, operations, product marketing, sales channel, and internal teams to identify and execute on the highest-leverage opportunities for platform improvement, balancing quick wins against foundational investments.
• Make data-informed decisions: Leverage metrics, feedback, and operational insights to guide product priorities and validate impact.
• Engage cross-functionally: Work closely with Sales, Customer Success, Finance and other internal teams to align priorities and ensure organizational readiness for launches.
• Enhance the logistics journey: Deliver net-new capabilities that strengthen the B2B and B2B2C experience, incorporating elements of asset management where they intersect with logistics workflows.
• Collaborate with external partners: Engage with logistics vendors as needed to support process improvements and technology integrations.
  
  

 What we are looking for

• 7+ years of Product Management experience with a track record of owning complex, high-impact workflows end-to-end
• Proven success in delivering measurable outcomes based on new feature iteration and delivery inside an existing platform.
• Ability to translate complex customer wants into fully developed product solutions.
• Experience in fast-paced SaaS or marketplace environments with the ability to ramp quickly
• Strong technical fluency, comfortable reading API documentation, understanding data flows, and collaborating closely with engineers
• Data-driven decision-making skills, leveraging analytics and feedback loops to inform priorities
• Excellent collaboration skills and proven ability to partner with operations teams and cross-functional stakeholders
• Customer experience mindset with a passion for improving user journeys while driving operational efficiency
• Familiarity with warehouse management systems or other Ops tooling is a bonus
• Bilingualism in spoken and written communication is essential
  
  

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#li-remote 

#LI-Remote

#LI-KE1

Specialist, Global Sales Strategy & Operations  

About the Company:

Perion is a global advertising technology company delivering solutions to the biggest brands, agencies and publishers around the globe across Search, Social media, Display, Video, CTV, and Programmatic DOOH. With our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We’re working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native.

About the Role:

This is a foundational, high-impact role within the Global Sales Strategy & Operations function. Your purpose is to provide the analytical engine that empowers the Global Perion Sales organization to reach its full potential and exceed business objectives. Reporting to the Global Sales Strategy & Operations leader, you will serve as a data catalyst, ensuring our sales leadership has the visibility and insights needed to excel in the present while architecting a more efficient future. You will be working closely with our Finance partners to ensure effective and accurate sales performance reporting, high-quality and data-driven decision making and fact-based sales planning. This role is remote-first but requires alignment with the EST time zone.

What You’ll Do

Support Sales Planning & Strategy 

• Drive high-quality data inputs (internal and external) for sales planning activities, including annual sales strategies and strategic account planning.
• Support data-based global resource allocation and help implement client-level tiering and associated service level agreements.
• Structure and maintain cross-functionally used Client Named Account Lists.

Enable executive decision making

• Conduct deep-dive analyses into specific business challenges, translating complex data into clear, strategic recommendations.
• Prepare actionable insights and visualizations for senior sales & business executives to discuss revenue health, pipeline activity, and metric adoption.

Drive unified & high-quality sales performance reporting

• Design, improve and manage unified sales performance reporting to provide executive and team-wide visibility on goals.
• Co-drive design and implementation of self-service Business Health Dashboards to democratize data access for the sales team.
• Closely collaborate with the finance department to provide "the sales PoV" for financial performance KPIs and reporting drilldowns.
• Help establish, professionalize and maintain strong pipeline management and improve forecasting accuracy. 

What You Bring

Required

• BA/BS degree or equivalent practical experience.
• 3+ years of experience in media analytics, advertising sales, digital media & marketing, consulting or financial analysis.
• Proficiency in GSuite, SQL & Tableau.
• Practical experience managing data within CRM systems (ideally Salesforce).
• Excellent analytical problem solving and project management skills, including experience in executing complex operational initiatives. 
• Demonstrated ability to partner with and influence a diverse group of stakeholders.
• Experience or interest in Strategy & Operations, Account Management and Analytics.

Preferred

• Understanding of the Digital Marketing and Ad Tech ecosystem.
• Experience with data warehousing and unification during post-merger integrations.
• Experience in developing complex analytical models in spreadsheet and presentation software (e.g., marketing & statistical analysis, workdriver models, business cases).
• Experience with Python.   

Perion is committed to building a company whose staff reflects the true diversity of our community. Our employees are hired, promoted, and rewarded on the basis of talent, performance, dedication and results. We embrace our diversity and are proud to be an Equal Opportunity Employer that welcomes all candidates without regard to race, creed, color, religion, national origin, alienage or citizenship status, sex, age, sexual orientation, gender identity, marital status, partnership status, ancestry, disability or veteran status.

About the role:

Are you a talented software engineer who’s excited to drive measurable business growth through technology? At Samsara, we’re looking for a Senior Software Engineer - Growth to help accelerate revenue by building products, systems, and AI agents that power scalable growth. You’ll work closely with our go-to-market (GTM) teams to identify opportunities, design and build solutions, and measure their real-world impact. We value engineers who are curious about the business, eager to learn new technologies, and capable of delivering quickly without compromising long-term quality. 

You’ll work across the full stack, from architecture and deployment to testing and iteration. Our stack includes Python for back-end development, JavaScript (Vue) for the front end, and AWS for infrastructure. We believe deeply in solving meaningful business problems through software, data, and collaboration across teams. The Growth Engineering team is the engine behind Samsara’s expansion and revenue acceleration. This role goes beyond writing code, it’s about engineering strategic impact across the customer journey and go-to-market lifecycle. You’ll partner with marketing, sales, and product to turn data-driven insights into experiments and platforms that scale.

If you thrive in a fast-paced environment, bring a sense of urgency, and love turning ideas into measurable results, we’d love to have you help shape the future of growth at Samsara.

This role is open to candidates residing anywhere in the US and Canada. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Leverage data to understand our customers and our funnel in depth, identify opportunity areas and execute projects to grow customers and revenue.
• Build and scale products that power Samsara's revenue engine, including customer acquisition funnels, revenue pipeline generation platforms, lead management infrastructure, and GTM AI products.
• Develop AI-powered products and agents that drive revenue pipeline and improve GTM operational efficiency - whether that's enhancing lead scoring models, automating content generation and multi-step GTM workflows, enriching data, or building smarter seller-facing tools.
• Partner closely with Product, Design, Sales, and Marketing to implement growth initiatives.
• Serve as a technical leader, mentoring junior engineers, driving engineering discussions and architectural decisions, influencing adoption of AI, and implementing product development best practices.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 6+ years of professional software engineering experience, preferably in full-stack or growth-focused environments.
• Proficiency in Python (Flask or similar frameworks) and JavaScript (ideally Vue.js or comparable frontend frameworks).
• Experience working with AWS or other cloud infrastructure platforms for deployment and scalability.
• Strong understanding of web architecture, performance optimization, and security best practices.
• Demonstrated ability to design, build, test, and deploy production-quality systems end-to-end.
• Experience using data and analytics to identify opportunities, measure impact, and iterate on solutions.
• Proven ability to collaborate cross-functionally with marketing, sales, and product teams to align technical solutions with business goals.
• Excellent debugging, technical communication, and problem-solving skills.

An ideal candidate also has:

• Strong business acumen and a curiosity about growth strategy, customer journeys, and go-to-market metrics.
• Adaptable, experiment-driven mindset with a track record of learning from testing and iteration in fast-paced environments.
• Experience using AWS services: Elastic Beanstalk, Amplify, Lambda, CloudFront, Kinesis, EventBridge and  experience developing Google Chrome Extensions
• Knowledge of any of the following GTM services: Salesforce, Contentful, Hightouch or any similar products.

The Moment We're In

Visier is at an inflection point. We have a category-leading product, a global customer base, and a growth trajectory that creates real opportunities to accelerate through acquisition. We are building a corporate development function that can identify, evaluate, and execute against those opportunities - and we are looking for the person who will do that work.

This is not a role that was created to have a role. There is a concrete mandate: find the right acquisition targets, build the analytical case, run a rigorous process, and help close deals that make Visier stronger. The work is real, the stakes are real, and the CFO you will work with has both the experience and the appetite to move.

What You'll Do

Build and own the acquisition pipeline. You will define the market map, identify target companies, develop relationships with founders and advisors, and work with external bankers to ensure we are seeing the right opportunities at the right time. You are not waiting for deals to come to you - you are building the system that surfaces them.

Do the financial work. You will build the models - DCF, comparables, precedent transactions, accretion/dilution, scenario analysis. You will stress-test assumptions, pressure-test valuations, and translate complex financial analysis into clear, defensible conclusions. The quality of the analysis is your responsibility.

Run diligence. You will coordinate end-to-end due diligence across financial, commercial, legal, and technical workstreams. You know what you're looking for, you know what a red flag looks like, and you know how to keep a process moving without cutting corners.

Prepare materials that drive decisions. You will write investment memos, opportunity assessments, and deal summaries for the CFO, CEO, and board. The materials you produce need to be clear, rigorous, and opinionated - not a data dump, but a point of view.

Support execution through close. You will be embedded in deal negotiation and transaction execution, working alongside legal, finance, and external advisors to get transactions across the line. You will also support integration planning so that what we buy actually delivers what the model said it would.

Track the market. You will stay close to the competitive landscape, M&A activity, and valuation dynamics in the workforce analytics and HR technology space so that Visier is always operating with current intelligence.

Who You Are

You came up through a deal environment. Whether that was investment banking, private equity, transaction advisory, or in-house corporate development, you have spent meaningful time executing real transactions - not advising on them from a distance, not doing research in support of someone else’s process, but actually in the work. You know what it feels like when a deal is moving well and when it isn’t.

You are analytically rigorous and intellectually honest. You build models that hold up, you find the issues in someone else’s model before they become problems, and you have the confidence to say when the numbers don’t support the thesis - even when people want them to. You are skeptical of received wisdom and comfortable defending a view.

You operate with ownership. You do not wait to be directed. You figure out what needs to happen next and you make it happen. You are comfortable with ambiguity, you manage your own workload without hand-holding, and when something falls through the cracks, you treat that as your failure to fix, not someone else’s.

You communicate clearly and work well with senior people. You write well. You present crisply. You can hold a conversation with a CFO, a CEO, or a founder without losing credibility - not because you perform confidence, but because you actually know what you’re talking about.

You are here to do the work, not to be seen doing it. We are a data-driven, substance-first organization. The right candidate is drawn to this role because of the quality of the mandate and the caliber of the people they will work with - not because it offers a platform or a title.

What We're Looking For

• 2–6 years of experience in investment banking, private equity, transaction advisory, or in-house corporate development, with hands-on deal execution across the full transaction lifecycle.
• Strong financial modeling skills - you build from scratch, you know where models break, and you can explain the output clearly to a non-technical audience.
• Experience running or coordinating due diligence processes, including financial statement analysis and commercial assessment.
• Demonstrated ability to prepare executive-level materials: investment memos, opportunity assessments, board presentations.
• Track record of working independently and managing multiple workstreams without close supervision.
• Experience in software, SaaS, or technology M&A is a meaningful advantage.
• CFA, CPA, or equivalent financial credential is an asset, not a requirement.

A Note on Fit

Visier is a cerebral, substance-first organization. We value intellectual rigor, directness, and the kind of confidence that doesn’t need to announce itself. We are a company that sells workforce intelligence - we hold our own people decisions to the same standard as the product.

This role will suit someone who wants to do genuinely hard, consequential work - someone who finds the analytical and commercial complexity of M&A intrinsically interesting, not just professionally useful. If you are looking for a high-visibility platform or a stepping stone to something more senior, this is probably not the right fit. If you are looking for a place where the quality of your thinking will matter more than your title, it might be exactly right.

Visier is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

🌱 Most importantly, you share our values…

• You roll up your sleeves
• You make it easy
• You are proud
• You never stop learning
• You play to win

🚀 How we work & what we offer...

• Annual company All Hands in Vancouver, our entire organization travels to our Vancouver HQ for a week of team building, learning and breakout sessions
• Competitive salary, and top-tier health and wellness benefits
• Stock options and/or bonus based on your role, location, and employment type

Benefits and working arrangements may vary depending on your seniority, location and employment type. The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.

Position Summary

We are looking for a Customer Support Specialist to join our growing team.

In this role, you will have the chance to shape how we serve our customers, help build new processes, and be part of a team that’s passionate about helping Health & Wellness professionals thrive. You will have autonomy and ownership over your work, with a supportive team to back you up.

If you’re someone who enjoys challenges, thrives in a fast-paced startup environment, and cares about making an impact in the health and wellness space, this could be the role for you.

Note: Practice Better is a remote-first company with team members across North America. However, this particular role is currently open to Canadian-based candidates only, and preference will be given to applicants legally authorized to work in Canada.

What You’ll Be Doing

• Act as a problem-solver: understand customer needs, troubleshoot issues, and follow up to ensure resolution.
• Guide and train customers on the Practice Better platform so they can confidently use its features.
• Build deep product knowledge and share it with customers in clear, practical ways.
• Contribute to support resources like help articles and guides.
• Collect customer feedback, identify trends, and share insights with the development team.
• Log requests and keep teams updated on customer needs.
• Meet personal and team goals such as CSAT and response times while keeping customer satisfaction a top priority.

What You Bring

• 2+ years of relevant experience in a SaaS, Tech environment
• Proven ability to provide exceptional customer support
• Strong communication and collaboration skills, with a bias for clarity and action
• Experience with a modern support stack for instance — Zendesk, Guru, Slack, and JIRA
• Analytical, curious, and adaptable - you seek solutions, not perfection
• Comfortable operating in a fast-moving, growth-stage environment

Bonus Points

• You are results driven & strategic in your approach
• Able to work independently with little supervision in a remote environment

Compensation & Pay Transparency

At Practice Better, we believe in pay transparency, equity, and fairness. We benchmark compensation against similar-stage, high-growth SaaS companies in both Canada and the United States and review our salary bands regularly to ensure they remain competitive and aligned with market trends.

Each role has a defined pay range based on its level, scope, and geographic location. Final offers are determined by several factors, including experience, demonstrated skills, and location, to ensure consistency and equity across our team.

Anticipated Salary Range (Canada): $55,000 – $65,000 /yr CAD

We take a holistic approach to compensation, combining salary, benefits, and flexibility. Our goal is to provide total rewards that support both your professional growth and personal well-being.

The range above reflects our expected compensation for this role, based on current market data. Final offers may vary depending on factors such as location, skills, depth of experience, and relevant certifications. All compensation ranges are reviewed regularly and may evolve over time to reflect changes in the market.

What We Offer

Comprehensive Benefits

We offer a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage from day 1, as well as RRSP matching, generous paid parental leave, and annual learning stipends.

Remote-First, Connected Culture
Our remote-first model gives you autonomy and flexibility, with optional access to our downtown Toronto office for in-person collaboration. We also host regular off-sites and team gatherings across North America, because connection, creativity, and shared moments matter.

Wellness and Growth

• Unlimited vacation, built on trust, clear expectations, and real support for taking time off
• Company RRSP program with employer-matched contributions
• Comprehensive health and dental benefits from day 1
• $750 annual Health & Wellness Allowance
• $1,000 annual Learning & Development Allowance to support your growth
• $500 annual Home Office Allowance to set up a productive remote workspace
• Sprout Family: personalized support for family-building and fertility journeys
• Inkblot: confidential, digital mental health support from licensed professionals
• Company-wide holiday closure in December
• Regular virtual company-wide events, lunches, and team socials to stay connected