WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAMS

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.

The Customer Success Specialist will act as the primary lead responsible for the implementation, adoption, and operational success of Catapult technologies in their region, supporting professional clubs and federation stakeholders throughout the deployment of Catapult’s integrated performance platform.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT

We are looking for someone who can:

Lead the implementation and rollout of Catapult technologies, ensuring successful onboarding and adoption across multiple clubs and stakeholders.

Act as the primary technical and performance point of contact for the Catapult ecosystem in their region, supporting clubs, federation staff, and internal teams.

Promote global sports excellence by developing customer relationships that drive retention, product adoption, and long-term success.

Provide high-quality training, education, and platform tutorials to performance staff, analysts, and coaching teams.

Demonstrate the ability to operate and support the full Catapult product ecosystem, including Vector, OpenField, Focus, Perch, Science for Sport, MatchTracker, and IMPECT, helping teams integrate these technologies into their daily performance workflows.

Support performance departments in structuring and interpreting performance data, helping them integrate Catapult data with internal data analysis workflows and reporting systems.

• Work closely with Business Development Managers to support product demonstrations, technical discussions, and strategic customer engagements.
• Serve as the voice of the customer by gathering market feedback and informing the Product Manager.
• Offer remote and occasional on-site support, manage customer accounts, and engage in customer service initiatives to create a positive experience.

WHAT YOU’LL DO 

• Provide technical support assistance to clients through phone, email or live chat conversation.
• Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.
• Deliver remote on-boarding to new users as required
• Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
• Knowing when to escalate problems to the Senior Product Support Technicians
• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained.
• Create support content for the online help center, as required
• Help validate new software features, including getting hands-on with the technology out in the field.
• Help validate and update support processes.
• Work collaboratively with other members of the global support team and engineering department , including testing, staging  & servicing of devices when required.
• Attend onsite client visits and special events as and when required.
• Work on-call over weekends as required by team schedule

WHAT WE ARE LOOKING FOR

• 3–5 years of experience in sports science, performance analysis, sports technology, customer success, or related roles.
• Speaks Spanish and English
• Background in Sports Science, Strength & Conditioning, Performance Analysis, Sports Analytics, or Sports Technology.
• Experience working with professional sports teams, federations, or elite performance environments.
• Experience or training in data processing, analytics platforms, and data visualization tools such as Power BI, Tableau, or similar platforms, with the ability to support teams in building performance insights from data.
• Ability to manage technology implementations across multiple organizations or stakeholders.
• Strong communication skills and ability to work with coaches, sports scientists, analysts, and performance staff.
• Passion for sport, technology, and helping teams maximize performance through data.

WHY CATAPULT? 

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability 
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role

WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAMS

Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future.  Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimise athletes’ health, game-day readiness, and performance, as well as in-game tactics.  Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT

We are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. You will be the customer’s first point of contact to resolve product issues for customers all around the globe. 

We believe that our customers deserve the best platform and we pride ourselves in the service we deliver. We are on a mission to maximise and enhance their performance through delivering a high quality customer experience. Our support team must match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment. 

WHAT YOU’LL DO

• Provide basic user administration, remotely, to Catapult clients
• Provide technical support assistance to global clients through phone, email or live chat.
• Deliver remote product training.
• Troubleshoot hardware and software issues.
• Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
• Knowing when to escalate problems to the next level of support.
• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained.
• Create help documentation for new features prior to release.
• Document use cases and problem solutions.
• Help validate new software features, including getting hands-on with the technology out in the field.
• Help validate and update support processes.
• Work collaboratively with other members of the software team.
• Effectively prioritize the incoming queue.
• Utilize Remote Software to access both customer and internal hardware

WHAT YOU’LL NEED

• Can speak Spanish and English all to a level of business proficiency.
• Occasional onsite and product training
• Excellent written and verbal communication skills required
• 1-2 years of technical support experience required. Willing to go above and beyond for the customer
• Preferred degree in Computer Science, IT, sports science or equivalent experience in a related field
• Prior troubleshooting experience with PC based systems
• Experience with support ticketing platforms; Salesforce and Zendesk preferred
• Ability to work extended hours and on weekends, when required
• Ability to thrive in a dynamic work environment and see tasks through to completion
• A good understanding of soccer. Including the challenges that athletes and coaches face

WHY CATAPULT? 

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability 
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.

Director of Software Development

Position Summary

The Director of Software Development leads multi-disciplinary engineering organizations responsible for delivering, testing, and supporting enterprise software products. This role owns execution, quality, and operational outcomes across development, test, and PMO teams, while embedding AI and metrics-driven decision-making into daily engineering practice.

Local architects and development, test, and PMO managers report to this role.

Key Responsibilities

• Own end-to-end software delivery through managers, aligning execution to business objectives, customer outcomes, and operational reliability.
• Establish and enforce modern SDLC practices across development, testing, and support.
• Drive AI-first engineering execution, embedding AI into development, testing, release, and support workflows as a standard operating model.
• Lead and coach engineering managers and architects, building a culture of accountability, continuous improvement, and measurable outcomes.
• Operate a metrics-driven engineering organization using delivery, quality, and reliability signals to guide decisions.
• Oversee testing and support organizations to ensure high product quality, rapid incident resolution, and strong customer satisfaction.
• Identify delivery, quality, and operational risks and implement mitigation strategies informed by data and analytics.
• Communicate progress, risks, and outcomes clearly to senior leadership.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.
• Proven experience leading software development organizations through multiple layers of management.
• Strong background in metrics-driven engineering, including DORA metrics and SRE-informed operating models.
• Experience applying SRE principles such as SLIs, SLOs, error budgets, observability, and incident management.
• Demonstrated hands-on leadership integrating AI into software development, testing, and support workflows.
• Excellent leadership, communication, and organizational skills.
• Experience with Agile and modern software delivery practices.

Preferred Experience

• Hands-on familiarity with modern programming languages, CI/CD, and cloud-native architectures.
• Experience with AI-assisted SDLC platforms, AIOps, and engineering analytics.
• Track record of improving delivery speed, quality, reliability, and customer outcomes using data and automation.

Working Conditions

Full-time role in a collaborative environment. Occasional travel may be required.

EO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Join our dynamic team as a CX Data Analyst and play a pivotal role in transforming customer experience through data-driven insights. In this role, you will harness the power of data analytics to uncover trends, predict customer behavior, and shape strategies that enhance customer satisfaction and loyalty. Your work will directly impact our mission to deliver exceptional service, making every customer interaction meaningful. 

Job Responsibilities:

• Serve as the primary contact for the Support organization for any data-related inquiries, providing timely, actionable insights to drive decision-making and improve customer service outcomes

• Utilize a suite of tools including Salesforce, Zendesk, Snowflake, Superset, and Level AI to analyze customer interactions and behaviors, translating complex data sets into understandable and actionable strategies

• Work cross-functionally with the data analytics team, ensuring a cohesive approach to data collection, analysis, and reporting that meets the diverse needs of stakeholders throughout the organization

• Develop and maintain comprehensive dashboards and reports integrating data across platforms, providing a 360-degree view of customer experiences and support interactions

• Spearhead projects to forecast customer behaviors and trends, leveraging predictive analytics to inform proactive support strategies and enhance customer satisfaction

• Other duties as required

About You:

• Passionate about using data to drive improvements in customer experience

• Skilled in analyzing complex datasets with tools like Salesforce, Zendesk, Snowflake, Superset, and Level AI

• Excellent at communicating complex data insights in a clear, actionable manner

• A collaborative team player who excels at working across departments

• Constantly seeking new ways to leverage data for better decision-making

• Detail-oriented, with a knack for managing multiple projects efficiently

• Adaptable, thriving in fast-paced environments and quickly responding to changing needs

Qualifications:

• 2-3 years of experience in data analysis, market research, or a related field

• Bachelor's Degree in Data Analytics or related field preferred or equivalent education and experience

• Proficiency in utilizing BI tools like Snowflake and Preset for data analysis

• Proficient in SQL, Salesforce, Excel and G-Suite (Slides, Sheets, Docs)

• Experience translating data into actionable insights

• Strong analytical problem-solving skills

• Excellent communication skills, both written and verbal, ability to build out effective presentations and share insights

• Embrace a proactive and adaptable approach, willing to take risks, explore innovative methods, and learn from failures

• Display curiosity, demonstrating a strong desire to learn and contribute value to all aspects of the OpenTable business

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

***The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office three days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-Hybrid

The opportunity:

As Flexport embarks on our goals for 2026 and beyond, we will be rapidly expanding our presence in new markets. As Country Manager, you will build and lead our local teams, drive our market presence, oversee end-to-end operations, and cultivate partnerships with local partners to ensure seamless service delivery and growth. You will establish and infuse Flexport’s culture and values in daily operations, exhibiting grit and a bias to action. This role is pivotal to our success in expanding across LATAM and delivering exceptional value to our customers.

You will:

• Lead and Manage Operations: Oversee all operational aspects of our business in the country, ensuring efficiency, compliance, and alignment with global standards.
• Develop and Execute Strategy: Build and implement local business strategies that align with regional and global objectives, driving growth and profitability.
• Foster Partnerships: Identify, negotiate, and maintain partnerships with local partners to optimize service offerings and expand our network.
• Manage and Grow the Team: Recruit, develop, and lead a high-performing local team, fostering a culture of excellence and accountability.
• Drive Customer Success: Ensure outstanding customer experience by maintaining service quality, resolving issues, and building long-term client relationships.
• Own and execute Flexport Mexico’s commercial strategy: Overseeing the local sales organization to drive growth with existing customers while acquiring new logos and expanding Flexport’s footprint in the Mexican market.
• Monitor Market Trends: Analyze local market trends, customer needs, and competitive landscapes to identify new opportunities and maintain a competitive edge.
• Ensure Compliance: Uphold legal, regulatory, and ethical standards across all aspects of the operation.

You should have:

• Leadership Experience: 10+ years of progressive experience in logistics, freight forwarding, or supply chain management, with a minimum of 7 years in a leadership role.
• Commercial & Sales Experience: You have a proven track record in growing freight forwarding business in Mexico, holding strong relationships with local buyers of freight forwarding services.
• Market Knowledge: Deep understanding of the logistics landscape in the Mexico market and experience working with local partners, airlines, shipping lines, and government regulations.
• Strategic Thinking: Proven ability to develop and execute operational strategies that drive growth and efficiency.
• Partnership Building: Strong negotiation and relationship-building skills, with experience managing customer and partner relationships
• Operational Expertise: Hands-on experience managing complex supply chain operations, including process improvement and technology implementation.

Help our customers improve their global supply chains

The Opportunity:

The Global Operations Specialist is a critical part of Flexport's mission to make global commerce so easy there will be more of it. In this role, your direct customers are the partners within your region: our Flexport Squad Operations teams and customs teams, subcontractors, carriers, and terminals. Your work directly supports Flexport’s end customers in achieving their logistics goals by executing the end-to-end movement of shipments. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission.

As a Global Operations Specialist, you are obsessed with executing a shipment lifecycle through ensuring data integrity is maintained at the highest standard and delays are minimized with urgency and bias to action.

As a new team member in our Americas Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will

• Be responsible for executing the movement of containers and air freight to availability at the port or warehouse of destination 
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately
• Serve as the first point of escalation for issue resolution, ensuring prompt and effective resolution to provide the best customer experience. 
• Use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-level Agreements (SLAs) in-line with productivity goals.
• Analyze data to root-cause defects and support continuous improvement efforts. 
• Execute on shipment delivery appt coordination and any reporting functions needed to support our clients business needs

You should have

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Excellent customer service skills with the ability to effectively empathize and prioritize the needs of a diverse customer base. You have the ability to troubleshoot and handle challenging customer issues and can successfully de-escalate or escalate issues until they are fully resolved 
• Fluency in English, both written and verbal
• Strong attention to detail in a high-energy, fast-paced environment
• The ability to work flexible hours: this role requires working variable hours to match when customers need us most. You may be required to work national holidays, weekends, swing or night shifts, and may be asked to render overtime based on business needs. You will be based out of Flexport’s first operations center wholly dedicated to providing the best experience for Flexport’s customers.

Who we are 

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur, you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. 

What you’ll do

• Top of funnel generation. Partner with AEs to identify quality sales opportunities.
• Manage quality data entry into Salesforce, ensuring accurate and up-to-date information on potential sales leads and notes on qualifications based on criteria and requirements.
• Be well-versed and knowledgeable on CK’s value propositions; clearly explain and answer questions to sales leads.
• Build a pipeline of sales opportunities to hand over to Account Executives.
• Complete a high volume of daily calls, emails, website form fills, and social media messaging.

What we’re looking for

• Hustle.
• Cold call experience.
• Resilience.
• Goal-driven.
• Competitive.
• Great English.

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Mexico City office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

#LI-Onsite

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a per diem Emergency Veterinarian, you’re more than just passionate about helping people and their pets; you thrive on it, especially when they need you most. At VEG, we find a way to say yes to supporting you, so you can be the best, most confident ER professional possible and grow your career in unexpected directions. With a culture rooted in mentorship and continuous learning—from on-the-floor guidance to VEG Education programs and unlimited ER-focused CE—you’ll never stop learning. You’ll handle any emergency that comes through the door, from routine cases to complex surgeries, and treat every kind of pet, including exotics! As a leader on the hospital floor, you’ll have the chance to be a superhero for your customers, backed by a team and resources that empower you to take your career further than you ever imagined.

WHAT YOU’LL DO

• Answer medical questions over the phone 
• See patients right away as part of the VEG Triage and VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets 
• Gather the signalment, presenting complaint, vitals, and physical exam 
• Conduct physical examinations of animals, along with other required investigatory measures such as ultrasounds, X-rays, bloodwork, and biopsies 
• Complete a diagnosis of each pet's condition to create a diagnostic and therapeutic plan
• Communicate diagnosis and treatment options directly with customers
• Prepare estimates and present them to customers
• Create and review medical records to ensure accuracy
• Demonstrate the value of tests and treatments performed by speaking with the customer and addressing their concerns
• Perform minor and major emergency surgeries
• Perform endoscopic procedures
• Educate customers on after care and preventative measures where appropriate 

WHAT YOU NEED

• A DVM or equivalent degree
• Live and breathe emergency medicine, including emergency surgery (the soft tissue kind!) and endoscopy
• Thrive in team-oriented environments (think hospital retreats, team dinners, happy hours, and more)
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation
• Flexible work schedules to support your life outside of work
• Generous referral reward program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

***PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH***

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio. 

As a Customer Success Manager at Smartly, you will...

• Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
• Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
• Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives

We are looking for you, if you...

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function
• Be capable of learning new tools and processes quickly
• Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
• Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
• Are able to explain complex concepts clearly and translate data into insights
• Are confident, with strong spoken and written communication skills
• Are self-driven with exceptional organizational skills 
• Have professional spoken and written English plus fluency in Spanish. 

#LI-CD1 #LI-HYBRID

Process Operations & Productivity Manager

This role focuses on improving how our Customer Success team operates at scale. You will design and implement the systems, workflows, and tools that help CSMs manage renewals, drive expansion, and maintain strong customer health. Your work will directly impact revenue retention, team productivity, and the overall customer experience.

You’ll partner closely with Customer Success, Sales, Product, and RevOps to simplify how work gets done and ensure our operating model supports growth.

What You Will Do

• Design and standardize the Customer Success operating model across segments, including renewal management, expansion workflows, churn mitigation, and account planning
• Audit and improve day-to-day CSM workflows, especially across customer interactions and cross-functional handoffs
• Build clear playbooks and deliver training to embed consistent ways of working across the Customer Success team
• Develop and implement automation and AI-driven solutions, including health scoring, renewal risk signals, workflow triggers, and account insights
• Define and operationalize productivity and capacity models, including revenue benchmarks and workload distribution across CSM portfolios
• Identify productivity gaps and rebalance portfolios to improve efficiency and managed revenue capacity
• Partner on hiring and onboarding Associate CSMs, building structured training programs and enablement materials
• Establish reporting frameworks to track managed revenue, retention, expansion pipeline, portfolio health, and productivity metrics
• Collaborate with Product, Sales, RevOps, and Support to improve handoffs, escalation processes, and churn-risk management
• Lead adoption of new processes and tools through training, documentation, and continuous improvement efforts

What We Are Looking For

• Strong experience in Customer Success, RevOps, Strategy & Operations, or Operational Excellence
• Experience improving or scaling post-sales teams in a SaaS environment
• Proven ability to design processes and implement operational improvements that drive measurable outcomes
• Experience applying automation or AI to business workflows
• Strong systems thinking and ability to translate complexity into clear, scalable processes
• Experience building reporting frameworks and defining productivity metrics
• Strong analytical skills with the ability to interpret data and drive decisions
• Ability to influence stakeholders across teams without direct authority
• Experience designing and delivering onboarding or training programs
• Clear and effective communication skills, both written and verbal
• Strong project management skills and ability to drive initiatives from idea to execution
• High ownership and attention to detail

What We Offer You

Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days

Generous healthcare packages & mental health benefits

401K plus matching & equity grants for all new Smartlies

Wellness benefit & learning reimbursement opportunities

Volunteer time off days & company donation matching opportunities

And so much more…

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

Are you passionate about helping global advertisers achieve success across today’s evolving digital landscape?

As a Customer Success Associate on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.

You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.

As a Customer Success Associate at Smartly, you will...

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
• Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
• Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
• Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
• Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
• Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
• Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
• Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.

We're definitely looking for you, if you...

• Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
• Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
• Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.
• Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
• Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.
• Are able to work CDMX hours to support our US based global accounts.

What We Offer You...

• Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
• National Housing Fund (INFONAVIT) -  A savings fund that helps employees buy or improve their home
• Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
• Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

About the Role

Verkada is seeking a Global Solutions Engineer with expert experience in Cloud Security, IoT Systems, Networking, Linux systems, Security Surveillance and Access Control. This individual will partner directly with their territory account executives to expand the Verkada footprint upmarket into Fortune 500 companies in LATAM.  Responsibilities include directly interfacing with customers/partners throughout the sales process, overcoming technical objections, assisting customers in designing deployments with Verkada Products and providing technical assistance to territory account reps. The ideal candidate will be highly motivated, able to learn quickly and work independently while making impactful results for the company remotely. 

What You'll Do

• Be the subject matter authority on the full Verkada suite of products and offerings and articulate the value added benefits to customers throughout the sales process.
• Act as a trusted advisor for Verkada Customers and overcome objections while securing the technical win for Verkada.
• Effectively present the Verkada solution to all levels of customer, from C-level executives to loss prevention managers and directors of IT.
• Work directly with your Account Managers to develop territory strategy for Verkada.
• Design Verkada solutions that range from: Network Security recommendations/bandwidth requirements, choosing proper Verkada products for Physical Security and deployment. Cloud Security RFP's/Documents, LTE deployments.
• Stay up to date on the security and IoT industry by attending and presenting at strategic conferences and providing thought leadership within the market
• Be a Product Technical Evangelist in training/educating partners, customers, and internal employees on the latest Verkada product offerings.
• Write White Papers and Knowledge Base articles about Verkada Products, features, and integrations.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring

• Entrepreneurial and positive attitude with a strong desire to learn.
• 5+ years of experience as a Sales Engineer, with a proven track record of working with Fortune 500 companies.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information and Computer Technology, Networking, IT Security from an accredited university.
• Strong background in Networking: Experience with HTTPS/SSL, VLANs, TCP/IP, DNS, NAT devices, DHCP servers, Firewalls and software systems.
• Outstanding written & verbal English communication skills in order to clearly and efficiently articulate technical matters with customers and partners.
• Able to work and adapt to an ever evolving workplace and company.
• Genuine excitement for software/hardware products, Cloud Security and IoT devices and can speak to how they work.
• Industry certifications are a plus: AWS, CCNA, CCDA, CCNP, MCSE, CEH, Security+, A+, Network+, Microsoft
• Experience working with Linux systems are a plus.
• Bonus points if you have previous startup experience.

Mexico Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs 
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

Technical Support Engineer

This role focuses on helping customers succeed with Smartly’s platform by resolving complex technical issues and improving overall product experience. You will work closely with Product and Engineering to investigate problems, support new feature rollouts, and ensure customers can rely on Smartly in their day-to-day operations. Your work directly impacts customer satisfaction and product quality.

What You Will Do

• Provide timely, high-quality technical support to customers using the Smartly platform
• Troubleshoot and resolve complex technical issues, including bugs and performance concerns
• Act as a liaison between customers, Product, and Engineering to ensure clear communication and effective resolution
• Reproduce, analyze, and document bugs, ensuring accurate prioritization and escalation
• Manage critical customer escalations with urgency and clear communication
• Develop expertise in marketing APIs (Meta, Google, TikTok, Snapchat, Pinterest) and Smartly’s platform
• Contribute to product improvements by sharing customer feedback and recurring issues
• Support product launches (Alpha/Beta) and help validate new features
• Mentor team members and contribute to internal documentation and knowledge sharing

What We Are Looking For

• Strong experience in technical support within a customer-facing environment, ideally in SaaS
• Proven troubleshooting and problem-solving skills, including root cause analysis
• Hands-on experience with SQL and JSON
• Familiarity with REST APIs, HTTP fundamentals, and web application architecture
• Ability to replicate, document, and escalate technical issues clearly and effectively
• Strong written and spoken communication skills in English
• Comfortable working independently and navigating ambiguous situations
• Availability to work Americas hours

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

#LI-HYBRID

About the Team

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

We are looking for a Premium Account Specialist (Premium Onboarding Partner) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Account Specialist, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You’re excited about this opportunity because you will…

• Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding 
• Work directly with Merchants daily, helping to ensure flawless onboarding experiences
• Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
• Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
• Prioritize and escalate issues in partnership with our teams
• Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
• Provide a best-in-class service experience to Merchants

We’re excited about you because…

• You have 2 years of experience with account management, customer support, hospitality, or in related field
• Previous industry experience
• College degree or equivalent experience
• Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You have experience in an account management or customer service role--you love helping people
• You excel at building relationshipsYou excel at determining prioritization

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

We are looking for a Premium Account Specialist (Premium Onboarding Partner) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Account Specialist, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You’re excited about this opportunity because you will…

• Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding 
• Work directly with Merchants daily, helping to ensure flawless onboarding experiences
• Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
• Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
• Prioritize and escalate issues in partnership with our teams
• Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
• Provide a best-in-class service experience to Merchants

We’re excited about you because…

• You have 2 years of experience with account management, customer support, hospitality, or in related field
• Previous industry experience
• College degree or equivalent experience
• Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You have experience in an account management or customer service role--you love helping people
• You excel at building relationshipsYou excel at determining prioritization

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

We are looking for a Premium Onboarding Partner (POP) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You’re excited about this opportunity because you will…

• Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding 
• Work directly with Merchants daily, helping to ensure flawless onboarding experiences
• Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
• Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
• Prioritize and escalate issues in partnership with our teams
• Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
• Provide a best-in-class service experience to Merchants

We’re excited about you because…

• You have 2 years of experience with account management, customer support, hospitality, or in related field
• Previous industry experience
• College degree or equivalent experience
• Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You have experience in an account management or customer service role--you love helping people
• You excel at building relationshipsYou excel at determining prioritization

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

We are looking for a Senior Restaurant Onboarding Specialist (Premium Onboarding Partner) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Senior Restaurant Onboarding Specialist, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You’re excited about this opportunity because you will…

• Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding 
• Work directly with Merchants daily, helping to ensure flawless onboarding experiences
• Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
• Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
• Prioritize and escalate issues in partnership with our teams
• Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
• Provide a best-in-class service experience to Merchants

We’re excited about you because…

• You have 2 years of experience with account management, customer support, hospitality, or in related field
• Previous industry experience
• College degree or equivalent experience
• Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You have experience in an account management or customer service role--you love helping people
• You excel at building relationshipsYou excel at determining prioritization

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the role:

We are looking for a self-starting, motivated, and experienced Customer Success Specialist - CML/MM Collections to support the small business globally. This role manages the accounts receivable efforts of a global portfolio of monthly customers and acts as a key liaison between Sales, customers, and internal teams, ensuring clear communication of account status and timely resolution of issues.

The ideal candidate has a high-volume, accounts-centric mindset, strong attention to detail, and excellent problem-solving skills. You thrive in a fast-paced environment, can manage multiple priorities, and approach collections with a customer-first, solution-oriented mindset that supports both delinquency reduction and long-term customer retention.

This is a remote position open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send, can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future, and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Manage a portfolio of global customers, supporting overall account health through billing, receivables, and service-related inquiries.
• Serve as a primary point of contact for customers on billing questions, contract renewals, cancellations, and account-related concerns.
• Perform consistent collections activities to support timely payment of current and past-due accounts while maintaining a customer-first approach.
• Resolve customer issues and escalations that may impact payment or account status, partnering cross-functionally to drive timely resolution.
• Prioritize and manage a dynamic work queue, balancing backlog, ongoing follow-ups, and incoming customer requests.
• Deliver a high-quality customer experience from initial inquiry through final resolution, ensuring clear communication and accurate account management.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 1+ to 3 years of experience in a customer-facing role within a contact center, customer success, or B2B collections environment.
• Experience working in a fast-paced, high-volume environment, managing 20+ cases per day via phone and email while handling escalated or time-sensitive customer interactions.
• Knowledge of operational accounts receivable processes, including billing inquiries, past-due account management, and basic reconciliation concepts.
• Strong problem-solving skills and critical thinking ability, with the capacity to follow established processes and contribute to scalable solutions.
• Highly organized and self-disciplined, with exceptional attention to detail, follow-through, and the ability to meet deadlines and SLAs.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with a wide range of customers and internal partners.
• Proficiency using macOS and experience working with ticketing or CRM systems (e.g., Zendesk, Salesforce, Service Cloud, NetSuite).
• Ability to work remotely from Mexico.

An ideal candidate also has:

• Experience supporting service requests in billing, RMA, cancellations, and renewals
• Experience supporting telematics systems, ELDs, and hours of service compliance is a plus

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Role Overview

We’re looking for a Customer Experience (CX) Manager to lead a multidisciplinary CX team focused on improving customer journeys, operational performance, and automation across our global Support organization. This position directly manages QA and Support Analytics teams.

Key Responsibilities

Lead and Develop a High-Performing CX Team

• Provide clear direction, coaching, and career development for the WFM, data, CX supervision, and automation functions.

• Set goals, run effective 1:1s, and build a culture of accountability, feedback, and continuous improvement.

Own CX Strategy and Roadmap for Support

• Translate customer feedback, QA outcomes, and operational KPIs (e.g., CSAT, NPS, FCR, containment/automation, quality scores) into a clear CX roadmap.

• Prioritize initiatives that improve both customer experience and efficiency across channels and regions.

Drive Insights, Analytics, and Workforce Planning

• Oversee the CX Data Analyst and Workforce Planning Analyst Sr. in building forecasts, dashboards, and analyses that inform staffing, channel strategy, and experience improvements.

• Use Snowflake, SQL, and Tableau-powered reporting to understand demand, contact drivers, automation performance, and agent experience, and to recommend concrete actions.

Lead Automation and AI Optimization

• Partner with the Automation Analyst to evaluate and improve automation performance (e.g., bots, deflection, self-service, AI tools).

• Define success metrics and measurement plans for new automation, ensuring they reduce effort without degrading CX.

• Establish feedback loops with QA, frontline teams, and stakeholders so automation changes are tested, monitored, and iterated.

Partner with Operations and QA to Lift Frontline Experience

• Work closely with the CX Sr. Supervisor and QA/Training/Upskilling teams to ensure processes, coaching, and quality programs align to CX goals.

• Connect QA insights and Level AI (or similar tools) outputs to coaching, training, and process improvements.

Manage Stakeholders and Cross-Functional Alignment

• Act as the primary CX point of contact for Support leadership and partners such as WFM, Support Intelligence, RevOps/Salesforce admins, Product, GTM, and Content/Knowledge teams.

• Build trust and alignment through clear storytelling, data-driven recommendations, and follow-through on action items.

• Represent the voice of the customer and the voice of the agent in cross-functional forums and projects.

Required Skills & Experience

• Experience: 5+ years in Customer Experience, Customer Support, Operations, or a closely related field.

• Leadership: 2+ years of direct people management experience, leading analysts and/or operational leaders.

• Strategy: Demonstrated experience leading CX or support initiatives that improved KPIs such as CSAT, NPS, FCR, automation/containment, or QA scores.

• Technical Skills: Proficiency in SQL; hands-on experience with Snowflake; experience building or consuming dashboards in Tableau.

• Metrics: Solid understanding of support and CX metrics (CSAT, NPS, FCR, containment/deflection, QA/quality scores, AHT, adherence, staffing KPIs, etc.).

• Communication: Excellent written and verbal communication skills; able to translate complex analysis into clear narratives.

Nice to Have:

• Experience with Salesforce Service Cloud.

• Experience with AI-driven QA or automation tools (e.g., Level AI).

• Background in designing CX/QA frameworks or VOC programs.

• Experience in SaaS, marketplace, or hospitality environments.

Location & Working Model

• This role is based in our Mexico City office. 

• Hybrid model: 3 days per week in‑office (specific days aligned with team/department guidelines). 

• You will collaborate regularly with global partners across time zones (US, UK, and other regions), so some flexibility in working hours may be required for key meetings.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

What are we looking for?

We are seeking a highly skilled and experienced Senior DevOps/Cloud Engineer/SRE with 7+ years of experience to become an integral part of our dynamic DevOps platform team. In this role, you will be instrumental in supporting cutting-edge AI SaaS and PaaS solutions.

Please note: This position may require participation in an on-call support rotation in the future.

Requirements

Technical Skills:

• Education: A Bachelor's degree in Computer Science or a related field, or equivalent education and experience equating to the US equivalent of a bachelor’s degree.
• SDLC & CI/CD: 5+ years of experience with Software Development Lifecycle (SDLC) methodologies and CI/CD technologies, including hands-on expertise with at least two different CI/CD ecosystems. Optional: We also value experience with MLOps practices and their integration into CI/CD pipelines.
• Software Engineering: 3+ years of experience as a Software Engineer, with a preference for backend development experience. Nice to have: Experience with Temporal workflows.
• Networking & Operating Systems: Strong knowledge of networking principles and robust experience with Operating System concepts, backed by 5+ years of hands-on Linux administration.
• Cloud Platforms: 5+ years of in-depth experience with AWS (highly preferred) and/or GCP. Highly desired to have certifications in AWS or GCP.
• Infrastructure as Code (IaC): 5+ years of experience with IaC tools, primarily Terraform.
• Kubernetes: 5+ years of experience managing Kubernetes clusters, including practical experience with at least one cloud-managed service (e.g., EKS, GKE, AKS).
• Database Management: Strong experience with PostgreSQL.
• Troubleshooting: Proven ability to effectively troubleshoot issues across code, cloud infrastructure, networks, and operating systems.
• AI-Specific Technologies (Preferred): Given our focus on AI solutions, experience with MLOps, Nvidia NIM and relevant Nvidia certifications would be a significant asset.

Observability: 5+ years of experience working with observability tools, and defining

Essential Non-Technical Skills:

• Requirements Elicitation: Ability to effectively gather and understand project requirements.
• Collaboration & Resilience: A highly collaborative team player with a resilient and proactive mindset.
• Organizational & Communication Skills: Self-organized with the ability to structure discussions effectively, ensuring focus and clarity.
• Documentation: Meticulous and thorough in creating clear, comprehensive documentation.
• Problem Solving: Adept at breaking down complex problems into manageable sub-tasks and defining actionable next steps.
• Language: English proficiency is mandatory.

#LI-Remote

#LI-DC1

What we are looking for:

We value proactive, self-directed professionals who take ownership, continuously learn independently, and go beyond reactive ticket handling to improve systems, processes, and customer experience.

Key Responsibilities:

• Customer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems. Own issues end-to-end, ensuring timely resolution of product functionality, configuration, and data-related problems.
• Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs, running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.
• System Configuration & Integration Support:  Assist with system configuration and administration tasks, including API troubleshooting, integration support, and monitoring application performance to ensure platform stability.
• Documentation & Knowledge Management: Create, maintain, and improve internal and external knowledge base articles, troubleshooting guides, and operational documentation to enhance team efficiency and customer self-service.
• Cross-Functional Collaboration & Escalation: Partner closely with Product, Engineering, DevOps, and QA teams to escalate complex issues with clear reproduction steps, technical details, and impact analysis. Collaborate with QA to identify automation opportunities in critical product areas.
• Incident Management & Continuous Improvement: Communicate proactively with customers regarding ongoing issues. Lead or contribute to post-mortems for critical incidents, identifying root causes and driving preventive improvements across processes and systems.

Required Skills & Qualifications:

• Technical Proficiency
• Experience with ticketing systems (e.g., Jira or similar)
• Strong SQL skills for querying and analyzing data
• Familiarity with API testing tools (e.g., Postman) and scripting languages such as bash
• Ability to analyze application logs and debug issues
• Strong ability to understand complex SaaS products, configurations, and integrations.
• Demonstrated ability to identify root causes, detect patterns across issues, and propose effective, scalable solutions
• Excellent written and verbal communication skills. Ability to clearly explain complex technical topics to both technical and non-technical stakeholders.
• Experience: 3–5 years of experience in technical support, application support, or customer-facing technical roles
• Experience in B2B environments is a plus

#LI-DC1

Monks is seeking a Visual Quality Analyst (QA) to join our global quality team supporting one of the biggest clients in the world. You’ll play a key role in ensuring visual excellence across large-scale digital campaigns and assets produced by cross-functional creative and production teams.

This role requires an expert eye for design, deep knowledge of testing tools, and the ability to manage complex QA processes for high-volume, high-visibility creative output.

Role

As a Visual QA, you’ll be responsible for defining and executing testing strategies to ensure the highest level of quality across digital assets — including banners, images, and video content. You’ll collaborate closely with design, production, and engineering teams to identify visual inconsistencies, usability issues, and brand deviations before final delivery.

You’ll take ownership of your projects end-to-end: from planning and testing to bug management and post-delivery verification.

Responsibilities

• Review and test a wide range of digital assets (banners, images, videos, and more) with exceptional precision and attention to detail.
• Execute QA strategies and test plans for multiple concurrent projects, ensuring timely delivery and top-tier quality.Identify, document, and prioritize bugs using standardized tracking tools; triage issues based on severity and impact.
• Collaborate with designers, producers, and developers to resolve visual and technical issues efficiently.
• Review specifications, brand guidelines, and design documents to anticipate potential quality risks.
• Maintain fluent use of content Digital Asset Management (DAM) systems for organizing, retrieving, and tracking digital content.
• Troubleshoot issues within the DAM system and suggest process improvements.
• Create and maintain comprehensive QA documentation, test plans, and visual validation checklists.
• Support overall operational efficiency by suggesting process improvements in testing and bug management workflows.
• Work hands-on with Photoshop, Adobe Premiere, Sketch, and other creative tools to validate and analyze visual deliverables accurately.
  
  

Requirements

• 3+ years of experience in Quality Assurance or Testing, preferably within creative production, digital advertising, or post-production environments.
• Strong understanding of graphic design principles and familiarity with tools such as Adobe Creative Cloud, Media Info, Frame.io, Photoshop, Adobe Premiere, and Sketch.
• Hands-on experience with QA methodologies, testing processes, and bug tracking systems (e.g., Jira, Trello, or similar).
• Advanced attention to visual detail, with the ability to identify subtle inconsistencies across formats and platforms.
• Proven ability to create, execute, and manage QA test plans for large-scale or complex campaigns.Strong collaboration skills; able to work cross-functionally with design, production, and technology teams.
• Excellent written and verbal communication skills in English
• Proficiency in documentation creation, workflow mapping, and delivering training to larger groups.
• Highly organized, proactive, and self-sufficient — capable of owning multiple QA tracks simultaneously.
• Based in Mexico City, with availability to work from the office three days per week.

#LI-VM1

#LI-Hybrid

HR Generalist

About the Role 

As an HR Generalist, you’ll own the pre-hire and hiring process, and coordinate the first steps of onboarding. Manages the People administrative side (excluding payroll), ensuring correct documentation and operational flow.

This role adds value through automation and process efficiency, reducing rework. Operates primarily in Mexico and supports countries with smaller headcount such as Chile, Costa Rica, and provides support to Colombia.

Responsibilities: 

Scope: MX headcount (420 monks)- Freelos (50 approx) - Chile headcount (10 monks)- CR headcount (5 monks)

• Pre-hire and onboarding process management
• Onboarding process and 1st session 
• Freelancers process (pre-hire, payments, exits)
• Automatization of transactional processes 
• Responsable of benefits vendors and corporate agreements
• Create PO´S on system and follow ups until payments
• Run different monthly reports 
• Internal Communication 
• Propose and implement improvements to increase efficiency 
• Operational support to HRBPs
• Support during audit processes
• Generation of employment certificates
• Update HR policies and processes
• Data entry in the different spreadsheets
• RTO coordination
• Brigade members (first-aid/evacuation team)
• Support in Cultural Initiatives

About You 

The essentials: 

• 3-5 years of experience in administration, HR processes  
• Tech-savvy with the ability to pick up new tools and systems quickly.
• Strong attention to detail.
• Ability to identify areas of opportunity, create a project plan, and implement it.
• Previous experience in Workday is a significant plus. 
• Project management tools are highly valued.

• Advanced English.
• Knowledge of platforms and the use of AI to automate and streamline HR processes.
• Proficiency in Google Workspace (Sheets/Slides) Advance level of Excel
• Experience dealing with senior/managerial levels.

#LI-Hybrid

#LI-EE1

Join Monks as an HR Administrative Analyst where you will leverage your skills in administrative analysis, supporting HR processes. This role demands proficiency in Excel or spreadsheets, particularly with pivot tables, and a strong command of English. A background in Economics, Finance, or Administration is advantageous.

Responsibilities:

• Conduct administrative analysis using Excel and spreadsheet tools, focusing on pivot tables and data interpretation.
• Support and streamline HR processes through effective data management and analysis.
• Collaborate with HR teams to enhance process efficiency and employee satisfaction.
• Prepare detailed reports and dashboards to support HR decision-making.
• Stay updated on HR practices and contribute to continuous improvement initiatives.

Required Skills:

• Proficiency in Excel or spreadsheets with strong skills in pivot tables.
• Advanced English communication skills, both written and spoken.
• Bachelor's degree in Economics, Finance, or Administration preferred.
• Eagerness to learn and engage with HR processes and strategies.
• Strong analytical and problem-solving skills.

#LI-EE1

#LI-Hybrid

This role is responsible for leading frontline Sales Development Representatives (SDRs) to deliver consistent, high-quality Sales Accepted Lead (SAL) production aligned to pipeline creation targets. The role drives daily execution, coaching effectiveness, pipeline hygiene, and short-range forecast accuracy through hands-on leadership and disciplined inspection.

Essential Duties & Responsibilities:

• Lead and develop a team of Sales Development Representatives accountable for SAL production, activity standards, and qualification quality within assigned segments or territories.
• Own team SAL attainment and short-range forecasting, ensuring accuracy, transparency, and alignment to defined pipeline creation targets.
• Provide ongoing coaching and skill development to SDRs, including call reviews, messaging refinement, objection handling, qualification standards, and effective opportunity handoff practices.
• Drive disciplined daily inspection of activity metrics, SAL quality, conversion indicators, and data integrity to ensure consistent execution and performance visibility.
• Maintain pipeline hygiene by ensuring leads are worked, dispositioned, documented, and routed accurately within customer relationship management and sales engagement systems.
• Enforce adherence to established qualification criteria, engagement cadences, and service-level expectations to ensure SAL readiness and downstream Sales acceptance.
• Partner with Marketing and Revenue Operations to provide feedback on lead quality, routing effectiveness, campaign outcomes, and process improvements impacting funnel performance.
• Support workforce planning activities such as hiring participation, onboarding support, ramp management, and performance management to sustain productivity and coverage standards.
• Identify performance risks or gaps in SAL production and implement corrective actions through targeted coaching, activity adjustments, or process reinforcement.
• Promote a culture of accountability, data accuracy, responsiveness, and continuous improvement within the Sales Development team.
• Perform other duties and responsibilities as required to support business needs.
• Job Level Competencies Manages experienced, professional employees and/or supervisors; and/or manages large, complex technical and/or business support teams.
• Accountable for the performance and results of a team and/or department. Interprets and administers policies, processes and procedures that affect direct reports and the workflow of the team/department.
• Adapts departmental plans and priorities to address resource and operational challenges. Contributes to budget development and performance standards of department and direct reports. Assignments are defined in the form of objectives.
• Decisions are guided by policies, procedures, business plans and independent judgment.
• Collaborates with team(s), customers/ clients, functional peer group managers and occasionally senior management.
• Participates and presents at meetings with internal and external representatives.
• Decisions may have an impact on work processes and outcomes.
• Erroneous decisions or recommendations may result in serious delays and considerable expenditure of additional time, people and/or financial resources. 

Qualifications:

• Typical experience: 8+ years in related role or experience including 2+ years in management.
• Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.
• Demonstrated experience leading Sales Development or comparable frontline pipeline-generation teams in a performance-driven environment.
• Proven ability to coach individual contributors to measurable productivity and qualification standards.
• Strong understanding of sales development metrics, including SAL attainment, conversion rates, activity productivity, and pipeline contribution.
• Experience managing shortrange forecasting

Legend Biotech is seeking a Leadership Excellence & Acceleration Pathway Associate as part of the Commercial team based Remotely (South Central Region).

Role Overview

The Leadership Excellence & Acceleration Pathway (LEAP) Associate is a selective, high-impact role designed to accelerate the development of the next generation of commercial leaders at Legend Biotech.

LEAP Associates participate in a structured, end-to-end commercial development experience spanning key commercial functions, paired with real accountability, senior leader exposure, and hands-on ownership of meaningful business work. The program is intentionally designed for high-potential professionals who have demonstrated strong execution, leadership maturity, and a desire to grow into broader commercial leadership roles within biotech.

Unlike traditional entry-level or functional roles, LEAP Associates are positioned as enterprise-minded contributors, expected to think strategically, execute rigorously, operate across functions, and continuously elevate how work gets done, including through modern, AI-enabled ways of working.

Upon successful completion, participants are expected to be ready for expanded-scope commercial roles within the organization.

Preferred Locations/Territories:

• • Albuquerque, NM
  • Houston, TX
  • New Orleans, LA

Program Overview

• 18-24 month structured rotational development program.
• Exposure across core commercial functions such as: Field Sales, Marketing, Market Access.
• Embedded learning curriculum focused on:
  • End-to-end commercial strategy and execution.
  • Cross-functional leadership and influence.
  • Decision-making in complex, data-rich environments.
  • Responsible and practical application of AI in commercial work.
  • Ongoing mentorship, performance feedback, and senior leader engagement.

(Specific rotation assignments and sequencing will be determined based on business priorities and developmental needs.)

Key Responsibilities

• Across the program, LEAP Associates will be expected to:
• Drive execution by contributing to priority commercial initiatives and business-critical projects across functions.
• Translate strategy into action, supporting planning, analysis, and execution efforts that directly impact commercial performance.
• Operate cross-functionally, effectively partnering with Sales, Marketing, Market Access, Commercial Operations, and other stakeholders.
• Bring structure and insight to ambiguity, using data, judgment, and stakeholder input to support sound decision-making.
• Demonstrate ownership and accountability for outcomes—not just deliverables.
• Build influence without authority, navigating complex stakeholder environments with professionalism and credibility.
• Continuously elevate ways of working, including identifying opportunities to improve efficiency, rigor, and scalability.

AI-Enabled Ways of Working

A core expectation of the LEAP program is the development of applied AI fluency. LEAP Associates will:

• Leverage approved AI tools to support:
  • Commercial analysis and insight generation.
  • Planning and scenario evaluation.
  • Content development and communication.
  • Workflow efficiency and execution effectiveness.
• Apply AI responsibly and in alignment with company governance and standards.
• Identify and share best practices for integrating AI into everyday commercial work.
• Help translate AI-enabled capabilities to teams and stakeholders, supporting broader adoption and impact.

AI is treated as a practical leadership capability, not a theoretical skillset.

Requirements

Required:

• Bachelor’s degree.
• 5–7 years of professional experience.
• Demonstrated track record of execution, ownership, and results delivery.
• Strong analytical, communication, and problem-solving skills.
• Interest in biotech/pharma and commercial leadership pathways.

Preferred:

• Experience in disciplined, performance-driven environments (e.g., military service or similarly structured settings).
• Exposure to commercial, operational, analytical, or customer-facing roles.
• Experience using data, analytics, digital tools, or AI-enabled solutions to support decision-making.
• Comfort working in complex, matrixed organizations.

Developmental Opportunities:

• Exposure to senior leadership.
• Cross-functional rotations.
• Mentorship and coaching.
• Potential placement into full-time commercial roles upon program completion.

#Li-JK1

#Li-Remote

#LI-KG1 #LI-REMOTE

Your Role:

Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!

Your Opportunity: 

• Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
• Troubleshoot, analyze and address customer technical inquiries and  ensure timely problem resolution
• Use remote troubleshooting techniques to troubleshoot and correct issues
• Analyzing vulnerability scan results, system audits, and log events
• Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
• Recreate customer software issues in a lab environment for engineering assessment
• Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
• Maintain in-depth knowledge of Tenable products and information security best-practices
• Create and publish solution knowledge for re-use by customers and Tenable employees
• Continually review personal performance metrics to ensure goals are consistently met
• May perform other duties and responsibilities that management may deem necessary from time to time
• Opportunities for career advancement within Technical Support as well as other organizations within Tenable

What You'll Need:

• Fluency and ability to explain technical concepts in English and Spanish
• Must be located in Mexico
• Bachelor’s degree in a technical field or equivalent experience
• 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
• Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
• Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience.
• Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
• Strong analytical and problem-solving skills, with the ability to learn quickly
• Excellent written and verbal communication; customer-focused mindset
• Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
• Flexibility to work occasional weekends or holidays
• Ability to work hours supporting the US Eastern/LATAM time zones

And Ideally:

• Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
• Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
• Log analysis using a SEIM product (Splunk, ElasticSearch, etc.)
• Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
• Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
• Fundamental understanding of programming languages
• Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc.)
• Experience with or understanding of Certificates and CA’s
• Basic understanding of reviewing PCAPs with tools such as Wireshark

#LI-Remote

#LI-MM1

Your Role:

The Commercial Territory Manager will meet and exceed quarterly sales quota
by developing new opportunities within specific geographical territory.

Your Opportunity:

• Researching and identifying potential accounts
• Outbound cold calling to soliciting new accounts; building rapport
• Providing technical information and explanations
• Delivering Webex presentations
• Preparing accurate quotes
• Providing accurate forecast on a monthly/quarterly basis
• Presenting quarterly territory reviews and plans for next quarter
• Updating job knowledge by studying new product descriptions and participating in educational opportunities
• Accomplishing department and organization goals by accepting ownership
• for accomplishing new and different requests
• Exploring opportunities to add value to job accomplishments
• Assess competitors by analyzing and summarizing competitor information and trends
• Responsible for closing new business, forecasting all sales activity on a monthly/quarterly basis and annual revenue responsibility
• May perform other duties and responsibilities that management may deem
• necessary from time to time

What You'll Need:

• Bachelor’s Degree
• Bilingual/Spanish & English
• Past revenue responsibility and proven track record of success
• Exhibited sales skills and track record of success
• Prospecting and Closing Skills
• Territory management
• Accurate forecasting
• Strong Presentation skills
• Ability to prioritize and meet deadlines
• Excellent verbal and written communication skills
• Attention to detail and organizational skills
• Ability to use internal resources efficiently
• Strong computer skills and knowledge of systems like Salesforce,
• NetSuite, Microsoft Products
• 2 years Technology sales experience
• Previous experience selling services in support of technology or software
• products is highly desirable
• Client Base Management, Technical Understanding, Building Relationships, People Skills
• CRM, Customer Focus, Professionalism, Motivation for Sales
• Ability to sit and work at a computer for extended periods of time
• Some travel may be required - Occasionally attending regional events

#LI-Remote #LI-MF1

Job Title: Journeyman Electrician

Company: Loenbro, LLC

Business Unit/Department:

Electrician Location: [On-site]

Reports to: Regional Manager

Employment Type: [Full-Time]

Job Summary

Loenbro is seeking experienced Journeyman Electricians to support installation, commissioning, troubleshooting, and service of missioncritical data center electrical systems. You will work safely to code, follow approved procedures, and collaborate with project teams to deliver highquality results.

About Loenbro

Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication, and our vertical market focus spans all industries. Our expertise lies in simplifying the complex, so that our clients gain clarity and control in construction and maintenance. We do this by taking full ownership on every interaction, delivering multi-scope project excellence, and establishing long-standing relationships with our partners as we enhance and maintain your critical infrastructure. We have a national presence but a local approach—so that every customer benefits from our capabilities and our care. Through their relationship with us and the One Loenbro model, our customers are able to simplify, control, and succeed in the everyday.

Essential Job Responsibilities

· Perform installations, startups, troubleshooting, commissioning, and preventative maintenance for electrical systems per drawings and codes.

· Execute First Time Energization (FTE), switching, AutoLOTO, loadbank connections/removals, and Level 3–5 commissioning support.

· Read and interpret blueprints, oneline diagrams, schematics, and installation plans; lay out conduit, cable tray, and devices.

· Follow approved Methods of Procedure (MOPs) and company safety protocols; maintain accurate work records and service documentation.

· Support and mentor apprentices; coordinate with Foreman, Superintendents, project management, and clients.

· Diagnose issues, respond to service calls, recommend improvements, and complete acceptance testing.

· Participate in postproject reviews and incorporate lessons learned.

Minimum Qualifications

· Licensed Journeyman Electrician with 7+ years of commercial/industrial experience; successful apprenticeship required.

· Experience in the mission critical electrical data center industry is highly preferred.

· Familiarity with data center systems, transfer schemes, switchgear, controllers, and pneumatic/electrical process controls.

· Proficient reading blueprints, oneline diagrams, risers, and electrical schematics.

· Skilled with conduit bending tools, cable tray layout, device trim, and loadbank operations.

· Strong communication, documentation, and teamwork skills; able to work independently as required.

· Must be 18+ and able to pass preemployment drug screen and background checks.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

· Indoor office setting with controlled temperature.

· Outdoor industrial sites with exposure to weather extremes.

· Potential exposure to noise, dust, chemicals, or other environmental factors.

· Travel requirements: up to 10% of time.

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.

Benefits

Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:

· Medical, dental, and vision insurance

· 401(k) retirement plan with company match

· Paid time off (PTO) and holiday pay

· Life and disability insurance

· Professional development and training opportunities

· Employee assistance program (EAP)

Benefits eligibility may vary based on employment classification and hours worked.

Our Core Values

LEAD with Values:

· Live with Integrity – We do the right thing and do what we say, in every Interaction - and practice stewardship to car for the communities where we live & work.

· Exceed Expectations – We anticipate customer needs, deliver Innovative solutions, and dedicate ourselves to creating outcomes that make a real difference.

· Act with Urgency – We take action, adapt seamlessly, and keep projects moving without compromising quality - because our customers priorities are our priorities.

· Deliver Excellence – We combine our passion for quality, our Industry expertise, and our eye for Innovation to make excellence our standard.

Guided by core values, grounded in grit and a commitment to excellence, Loenbro maintains and enhances the industrial infrastructure that betters our families, customers, and local communities.

---

Loenbro is an Equal Opportunity Employer.

Job Summary:

As an Electrical QA/QC Technician at Loenbro Mission Critical, you will play a critical role in ensuring the highest quality and safety standards are met throughout our electrical projects. You will be responsible for conducting inspections, tests, and quality control measures to maintain our reputation for excellence.

About Loenbro

Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication, and our vertical market focus spans all industries. Our expertise lies in simplifying the complex, so that our clients gain clarity and control in construction and maintenance. We do this by taking full ownership on every interaction, delivering multi-scope project excellence, and establishing long-standing relationships with our partners as we enhance and maintain your critical infrastructure. We have a national presence but a local approach—so that every customer benefits from our capabilities and our care. Through their relationship with us and the One Loenbro model, our customers are able to simplify, control, and succeed in the everyday.

Responsibilities:

· Quality Assurance: Develop and maintain a robust quality assurance and quality control (QA/QC) program for electrical projects, including the review of project plans and specifications.

· Inspection: Conduct thorough inspections of electrical installations, equipment, and materials to verify compliance with industry standards, codes, and project requirements.

· Testing: Perform electrical testing, measurements, and functional checks to ensure the integrity, safety, and reliability of electrical systems.

· Documentation: Maintain detailed records of inspections, test results, and any non-conformance issues. Prepare and submit comprehensive reports to project managers and clients.

· Compliance: Ensure that all electrical work complies with local, state, and national electrical codes and regulations.

· Problem-Solving: Collaborate with project teams to identify and resolve quality-related issues in a timely manner.

· Training: Provide guidance and support to project personnel regarding quality and safety standards, fostering a culture of quality excellence.

Qualifications:

· 1-3 years of previous experience in quality assurance/quality control roles within the electrical industry is highly desirable.

· Degree in Electrical Engineering, Quality Control, or a related field (Preferred).

· Strong knowledge of electrical codes, industry standards, and regulations.

· Exceptional attention to detail and strong analytical skills.

· Effective communication and documentation skills.

· Proficiency in the use of testing equipment and tools.

· Ability to work independently and as part of a collaborative team.

· Commitment to safety, quality, and continuous improvement.

· OSHA10 or higher and other safety certifications are highly preferred.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

· Indoor office setting with controlled temperature.

· Outdoor industrial sites with exposure to weather extremes.

· Potential exposure to noise, dust, chemicals, or other environmental factors.

· Travel requirements: up to 10% of time.

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.

Benefits

Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:

· Medical, dental, and vision insurance

· 401(k) retirement plan with company match

· Paid time off (PTO) and holiday pay

· Life and disability insurance

· Professional development and training opportunities

· Employee assistance program (EAP)

Benefits eligibility may vary based on employment classification and hours worked.

Our Core Values

LEAD with Values:

· Live with Integrity – We do the right thing and do what we say, in every Interaction - and practice stewardship to car for the communities where we live & work.

· Exceed Expectations – We anticipate customer needs, deliver Innovative solutions, and dedicate ourselves to creating outcomes that make a real difference.

· Act with Urgency – We take action, adapt seamlessly, and keep projects moving without compromising quality - because our customers priorities are our priorities.

· Deliver Excellence – We combine our passion for quality, our Industry expertise, and our eye for Innovation to make excellence our standard.

Guided by core values, grounded in grit and a commitment to excellence, Loenbro maintains and enhances the industrial infrastructure that betters our families, customers, and local communities.

---

Loenbro is an Equal Opportunity Employer.

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

We are looking to speak to candidates who are based in Mexico City for our hybrid working model.

As an ideal candidate, you will have:

• Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience designing with scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have:

• Experience selling databases and/or deploying applications with any of the major cloud providers 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273399627

We are looking for an experienced and driven leader, with great energy, passion and initiative to manage a highly motivated Pre-Sales Solutions Architecture team.

MongoDB Pre-Sales Solution Architects partner with the rest of the go to market team to help our customers craft and build solutions to address their business needs. Our team is made up of top-tier software architects, entrepreneurs, and developers who take direct responsibility for customer success. As an integral component of the sales team, they help shoulder the responsibility of generating revenue, by strategically interfacing with the customer and becoming the trusted advisor. 

As a leader in Pre-Sales Solutions Architecture, you will cultivate a stellar team. You will partner closely with our sales counterparts to define, improve and execute our sales initiatives in the enterprise market.  You will be integral  to driving the business forward, by developing  both our pre-sales and sales practices and by bringing the voice of experience.

We are looking to speak to candidates who are based in Mexico City for our hybrid working model.

Candidate Profile

• 4+ years of pre-sales experience, with strong commercial skills
• 3+ years Management experience, ideally in pre-sales, distributed team management preferred
• Results oriented, with a track record of overachievement (Circle of Excellence, Leader of the Year, etc.)
• Driven – you possess a strong desire to be successful
• Focused – you are skilled in managing time and resources and have a sound approach to technically qualifying opportunities
• Intelligent – you possess an aptitude to learn quickly and establish credibility
• Excellent presentation and interpersonal skills
• Database industry background a plus
• Software development background a plus
• Experience across the LATAM market, beyond Mexico a plus
• The ability to travel up to 30%
• A Bachelor’s degree or equivalent work experience

Position Expectations

• Recruit, retain, and develop top pre-sales talent across multiple countries
• Partner with our sales teams to help ensure success in accounts ranging from mid-to-large enterprises
• Work closely with the Professional Services team to achieve customer happiness and with Marketing to conduct seminars, trade shows and other marketing related events
• Foster strong and effective relationships with customers, resulting in growth opportunities
• Coach the team to exceed monthly, quarterly and annual bookings objectives

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req. ID: 1273392059

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects in the Scaled Growth organization are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives and Field Solutions Architecture team helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of enterprise organizations across the Americas.

This role can be based remotely in São Paulo or Mexico City.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• A Bachelor’s degree or equivalent work experience
• Requires professional proficiency in both written and verbal English communication

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 426174

MongoDB is building a world-class team in North America to create tooling that helps customers modernize their applications and migrate their data from legacy relational databases to MongoDB in real-time. As companies modernise legacy workloads and data ecosystems, they are increasingly drawn to the flexibility and scalability of the document model. The tools developed by the Code Generation and Data Migration team are critical in this journey, helping customers with schema modeling, code generation, initial data loads, and continuous data synchronization.

We're looking for a Senior Engineer with a strong background in computer science fundamentals, systems design, experience in the Java ecosystem, streaming systems, and data-intensive applications to join our engineering team. In this role, you will be instrumental in designing, building, and optimizing the underlying data structures, algorithms, and database interactions that power our generative AI platform, code generation and migration tools. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation and  building a sophisticated data migration suite using a modern technology stack, which includes Java, Spring Boot, Kafka, Debezium, and React.You will work on critical components that ensure the scalability, efficiency, and reliability of our services, collaborating closely with AI researchers, product management and other engineers to design and implement cutting-edge products that solve complex customer challenges.

This role will be based out of North America in the PST and MST zones only.

The ideal candidate for this role will have

• 2+ years of  engineering experience in backend systems, distributed systems, or core platform development
• Experience in one or several of Java, Rust, C/C++, and/or Python, with a strong understanding of systems-level programming, memory management, and performance tuning
• Experience with streaming data platforms such as Apache Kafka and Change Data Capture (CDC) tools like Debezium
• Experience with relational data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc)
• Exposure to client-side technologies such as JavaScript and React is a plus
• Good understanding of algorithms, data structures and their time and space complexity
• Curiosity, a positive attitude, and a drive to continue learning
• Excellent verbal and written communication skills

Nice to Have

• Familiarity with cloud-native distributed systems (e.g., Kubernetes)
• Experience with NoSQL databases and understanding of their trade-offs is great, but not required. We'll teach you NoSQL
• Contributions to relevant open-source projects

Position Expectations

• Contribute high-quality, well-tested backend code to the data migration engine and core components of our generative AI orchestration platform
• Collaborate effectively with Product Management, AI researchers and machine learning engineers and designers to build and deliver on the product roadmap
• Work to develop robust and efficient backend services that orchestrate AI functionalities
• Identify and address performance bottlenecks and architectural challenges in our systems, particularly within data flow and orchestration
• Participate actively in code reviews to enforce best practices and patterns
• Help troubleshoot and resolve complex technical issues in our distributed systems
• Give and solicit feedback on technical design documents and pull requests
• Perform tasks related to process such as CI/CD, quality, testing, etc 

Success Measures

Within the first three months, you will have:

• Familiarize yourself with the MongoDB database and aggregation language
• Familiarize yourself with the backend tech stack including Java, Spring Boot, and Kafka
• Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks
• Started collaborating with your peers and contributed to code reviews

Within six months, you will have:

• Familiarised yourself with the rest of our the application modernization tool stack
• Delivered at least one large scale feature that spans the entire tech stack
• Reviewed and contributed to scope and technical design documents

Within 12 months, you will have:

• Become a key contributor to our backend stack, capable of taking on complex features independently
• Helped recruit and interview new members of the team
• Collaborated effectively with other teams at MongoDB on cross-functional projects

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 425547

We are looking for passionate technologists to join our Solution Consulting organization, to support our Customer Organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. 

In this role, you are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, consultants, software architects, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. 

You'll work closely with our Customer Success Managers and Relationship Account Managers to help customers solve business problems by leveraging our solutions. You'll become the trusted advisor to a wide range of customers from startups to the world's largest enterprise IT organizations.

This role will be based remotely in Mexico City or São Paulo. 

As an ideal candidate, you will have:

• 5+ years professional work experience within software development, consulting, Pre-Sales, or related fields.
• 2+ years of Pre-Sales experience with enterprise software 
• 2+ years of software development experience, with working knowledge and ability to code with one or more modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#)
• A mind for technology - we’ll teach you all about MongoDB and databases, but our customers and products are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Experience with or knowledge of scalable and highly available distributed systems 
• Excellent presentation and communication skills 
• The ability to be adaptive to an ever-changing environment, where you are constantly improving yourself, your team and (y)our processes
• High levels of organization in your workflows - you understand what it means to work with lots of customers and to prioritize and manage your time efficiently
• The ability to travel up to 25%
• A Bachelor’s degree in Computer Science, MIS or similar degree or equivalent work experience
• Requires professional proficiency in both written and verbal English communication

As an ideal candidate, you may also have:

• Experience selling databases and/or deploying applications with any of the major cloud providers
• Experience with database programming and data models
• A MongoDB Certification

What you do at MongoDB

• You confidently articulate the business value of MongoDB solutions
• You partner with our Customer Organization to help ensure success in accounts ranging from small startups to large enterprises 
• You align to support remote/onsite sales with activities such as technical discovery, demos, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel
• You implement and maintain technology toolkits to drive compelling demonstrations and POCs
• You advise customers on architectures, patterns, and strategies for making the best use of MongoDB
• You assess and diagnose issue within a customer environment to provide recommendations about MongoDB best practices
• You translate technical concepts and patterns into business benefits
• You will have the opportunity to help drive demand through participation in both industry-known trade-shows as well as account-based marketing events
• You demonstrate resilience and sound judgment in dealing with business challenges
• You have an ability to drive customer demand within a sales territory, by being self-motivated, proactive and understanding the importance of a strong sense of urgency
• You have situational awareness and react appropriately in group settings

What you will learn

• The rapidly expanding MongoDB product suite, including:
• Core database server
• Atlas (fully managed cloud database service)
• Atlas Data Lake
• Atlas Full-Text Search
• Realm
• Charts
• Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark
• Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes
• Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, event-driven architectures, DevOps, cloud, security
• Sales techniques and related soft skills - presentations, demonstrations, whiteboarding, discovery, objection handling
• Exposure to a wide variety of market verticals and broad spectrum of interesting use cases

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273424762

Headquartered in New York, MongoDB’s mission is to empower innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform was built to power the next generation of applications, and MongoDB is the most widely available, globally distributed database on the market. With integrated capabilities for operational data, search, real-time analytics, and AI-powered data retrieval, MongoDB helps organizations everywhere move faster, innovate more efficiently, and simplify complex architectures. Millions of developers and more than 50,000 customers across almost every industry—including 75% of the Fortune 100—rely on MongoDB for their most important application.

At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for identifying and qualifying new opportunities for our sales organization.

We view our Account Development program as the best way to turbocharge a long and successful career in sales and view our Account Development Representatives (ADRs) as the next wave of Account Executives at MongoDB.

The Opportunity

Being an ADR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our ADRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.

Our ADRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification. The team is a crucial resource for sales teams across MongoDB to get great talent from. This helps us scale our teams, as well as ensure that we have a culture of meritocracy.

This role is a hybrid working model in our Mexico City office long-term.

Day to Day

• Identify high-potential businesses that would be a good fit to work with MongoDB across your region
• Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
• Develop strong sales and product knowledge
• Interact with IT and business decision makers via telephone and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

What You Will Bring to the Table

• A self-starter with a track record of hitting and exceeding goals
• Outstanding communication skills in Spanish (native level) and English (fluent)
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly

Things We Love

• Strong and progressive academic background
• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

Why You Should Apply

• Great Earning Potential
• Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
• Continuous career development
• Sales training in MEDDIC and Command of the Message
• Benefits include:
• Sales Bootcamp
• Internal mentor and buddy program cross-departmentally

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 425664

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. 

The Driver Education team designs, develops, and launches learning experiences for Lyft drivers in the in-app Learning Center. Our content spans everything from safety features to tax season tips to five-star driving guidance, reaching hundreds of thousands of drivers across the US and Canada. We also partner closely with the Learning Platform product team to shape the features and functionality that support driver learning and our business goals.

We're looking for a creative, tech-savvy Learning Experience Designer who is passionate about adult learning at scale. You'll craft content that meets drivers' needs across their full lifecycle on the platform, supporting a diverse community with a wide range of learning styles, language preferences, and regional contexts. Strong writing, deep empathy for learners, and the ability to move quickly are essential.

Responsibilities:

• Write, maintain, and update driver learning content, primarily for our in-app Learning Center.
• Consistently evaluate and iterate on content and learning solutions to maintain high quality, strong behavioral and business impact, and scalability.
• Collaborate with subject matter experts to develop both an empathetic and data-driven understanding of drivers, their educational needs, and their barriers to success.
• Advise on technological learning solutions—both in-app and off-platform—to ensure drivers receive materials where and when they need them.
• Serve as a subject matter expert for andragogy, championing new learning approaches and measurement tools to ensure we provide a best-in-class educational experience for drivers.
• Partner with the creative team to ensure alignment with brand standards, tone, and voice.
• Support the team’s cross-functional partners by ensuring awareness of new content and contributing to marketing efforts that help drivers find new learning experiences.
• Contribute to measurement frameworks that help the team evaluate content success and inform future development.

Experience:

• 2–5 years of experience in instructional design or developing adult learning content.
• Expertise in designing, developing, planning, implementing, and assessing educational content to current industry and adult learning standards.
• Proven experience collaborating with subject matter experts and influencing cross-functional stakeholders without formal authority.
• Familiarity with adult education best practices and a current understanding of how they apply to mobile-first, self-directed learning environments.
• Excellent writing and editing skills, with the ability to adapt voice and tone for a diverse, global audience.
• Ability to work on multiple priorities in a fast-paced, dynamic environment.
• Compassionate, customer-centric mindset.
• Nice to Have
  • Comfort using AI tools (such as Gemini or Claude) to support and accelerate content development workflows.
  • Experience with content management systems or content models.
  • Experience working with creative partners–visual designers, animators, or video producers.

Please submit your resume in English.

We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Mexico City, Mexico office. In this role, you will report to the Manager, Sales & Customer Expansion, LATAM. 

WHAT YOU’LL DO:

• Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience.
• Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
• Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
• Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
• Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
• Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
• Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
• Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
• Collaborate cross-functionally to provide customer value in all stages of the sales cycle
• Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
• Share product and sales experience within the team in order to meet and exceed team targets
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
• Fluent English and Spanish
• Proven success in monthly and quarterly sales forecasting
• Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
• Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
• Experience in creating sales strategies inclusive of 3rd party solutions.
• Strong communication and presentation skills via various platforms, including by phone, video, and email.
• Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA1 #LI-Hybrid

We’re looking for a Customer Support Advocate to help support our customers by providing a world class service within our SLAs, using a passionate and positive approach to the job, as well as in-depth process and product knowledge. You’ll be working with our self serve customers to exemplify great customer satisfaction & quality assurance. While working in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Mexico City office, you will report to Team Lead, Customer Support.

**Please submit your resume and application in English**

WHAT YOU’LL DO:

• Assist our customers with prompt, friendly and accurate help through any medium or channel (including email, phone, chat, social and public forums)
• Troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers
• Identify and promote opportunities for cross/up-sell or churn prevention and guide customers to the best overall solution for them to maximize the value of Hootsuite
• Communicate in an open, engaging and helpful tone across all channels including email (tickets), chat, phones and social media (Twitter, Facebook)
• Tailor communication style and troubleshooting delivery to match knowledge or skill level of customer
• Identify and surface trends of customer or product issues with a focus on potential solutions
• Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT)
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• Entry level experience with Contact Center / Help desk ticketing/communication technology platforms [e.g., Zendesk, SnapEngage]
• Knowledge of the social networking industry and social analytics.
• Experience with and knowledge of social media, including Hootsuite or other management tools.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Self Development: is personally committed to, and actively works to continuously improve

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Buscamos a un representante de Atención al cliente que ayude a nuestros clientes al proporcionarles el servicio de primer nivel que marcan nuestros acuerdos de nivel de servicio (SLA), utilizando un enfoque apasionado y positivo, así como un profundo conocimiento sobre los procesos y productos. Trabajarás con el Autoservicio al cliente para ejemplificar la satisfacción del cliente y la garantía de calidad. Mientras trabaja en un arreglo de trabajo híbrido, una combinación de virtual (de acuerdo con la estrategia de fuerza laboral distribuida de Hootsuite) y en la oficina de Ciudad de México de Hootsuite, informará al líder del equipo, Atención al cliente.

**Por favour asegúrese de que su currículum y su solicitud estén en inglés.**

CARACTERÍSTICAS DEL PUESTO:

• Ayudar a nuestros clientes de forma rápida, amigable y precisa a través de cualquier medio o canal (inclusive el correo electrónico, el teléfono, el chat, las redes sociales y los foros públicos).
• Solucionar problemas o consultas reportadas en detalle para diagnosticar y diferenciar entre problemas relacionados y no relacionados con los productos, a fin de proporcionar información precisa, válida y completa a nuestros clientes.
• Identificar y promover oportunidades de ventas cruzadas/comercialización o de prevención de abandono y guiar a los clientes hacia la mejor solución global para que aprovechen al máximo el valor de Hootsuite.
• Comunicarse en un tono abierto, atractivo y servicial a través de todos los canales, inclusive correo electrónico (tickets), chat, teléfonos y redes sociales (Twitter, Facebook).
• Adaptar el estilo de comunicación y la resolución de problemas para que coincida con el nivel de conocimiento o habilidad del cliente.
• Identificar y hacer emerger las tendencias de los problemas de los clientes o de los productos, centrándose en las posibles soluciones.
• Mantener un enfoque en la excelencia mediante el cumplimiento o la superación de los objetivos trimestrales, como la garantía de calidad (QA), la satisfacción del cliente (CSAT) y la productividad (soluciones/AHT).                                             

LO QUE NECESITARÁ:

• Colaborar y trabajar en equipo: trabajar con otros para entregar resultados, contribuir significativamente al equipo y priorizar las necesidades del grupo sobre las personales.
• Compromiso con los resultados: lograr resultados constantes, demostrar un alto rendimiento y desafiarse a sí mismo y a los demás para obtener resultados.
• Enfocarse en el cliente: demostrar el deseo de ayudar y atender proactivamente a los clientes internos/externos para que puedan satisfacer sus necesidades.
• Comunicación abierta: transmitir claramente ideas, tanto escritas como verbales, escuchando atentamente y haciendo preguntas para aclarar y comprender información.
• Perseverancia: emprender todo con energía e impulso, además de tener la necesidad de terminar lo que comienzas. No rendirte.
• Solución de problemas: utilizar un enfoque organizado y lógico para encontrar soluciones a problemas complejos. Mirar más allá de lo obvio para entender la causa principal de los problemas.
• Autodesarrollo: hacer un compromiso personal y trabajar activamente para mejorar continuamente.

 APTITUDES:

• Tenacidad. Mostrar determinación y estar motivado por el éxito de los clientes, colegas y la comunidad.
• Curiosidad. Estar en continuo aprendizaje y buscar maneras de hacer las cosas mejor.
• Diligencia. Cumplir promesas, tomar con seriedad los compromisos con los demás y tener una gran integridad.
• Humildad. Dirigirse con humildad y empatía, respetando y aprendiendo desde la perspectiva de los demás.

#LI-NS1 #LI-Hybrid

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

We’re looking for Enterprise Customer Advocate to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner.

This role is dedicated Talkwalker role, hybrid role and is open to applicants located within Mexico City, Mexico and Vancouver, Canada. In this role, you will report to the Senior Manager, Customer Support.

**Por favour asegúrese de que su currículum y su solicitud estén en inglés.**

WHAT YOU’LL DO:

• Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)] 
• Embrace a customer first mindset to address and resolve customer questions, issues, and concerns 
• Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers. 
• Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
• Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity) 
• Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
• Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones. 
• Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns. 

WHAT YOU’LL NEED:

• Up to 2 years in a product or customer technical support role. 
• Excellent interpersonal, verbal, and written communication skills. 
• Ability to multitask, attention to detail and time management are essential. 
• Knowledge of ticketing platforms i.e. Salesforce and Jira is a plus. 
• Experience in a multi-channel environment (Phone/Chat/Email). 
• Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products. 
• Strong work ethic to handle multiple requests with exceptional follow-through 
• Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc]. 
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-AD #LI-Hybrid

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Product Support Operations (PSO) team plays a key role in efficiently solving our users’ issues. As part of our PSO team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.

What you’ll do

In this role, you will be managing up to 6 Operations Associates and act as their primary point of contact for performance management, coaching and planning. The Associates under your management are responsible for resolving our users’ most challenging and impactful issues, providing exceptional user experience, and contributing to the overall user satisfaction.

To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, possess a deep expertise in customer service, and a passion for inspiring a team to deliver an incredible user experience.

Responsibilities

• Guide your team in troubleshooting and solving external user issues
• Ongoing management of the operational performance of your team to deliver KPIs
• Help scale our operations and improve user experience by identifying process improvements
• Manage capacity and scheduling, dividing and assigning work between team members
• Ensure your team has all the skills and resources needed to be successful in their role
• Set clear goals and expectations for individual and team performance
• Foster a culture of continuous improvement to refine team processes and procedures
• Support recruitment and hiring initiatives
• Coach and mentor individuals to meet career goals via structured career development conversations
• Provide continuous performance feedback and facilitate periodic formal performance reviews
• Drive and own initiatives that make the team a warm and welcoming place to work
• Keep the team engaged and motivated towards their work

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Experience coaching/leading Customer Service teams and managing performance
• Experience mentoring others and are able to constructively provide feedback to others
• Proven ability to be a subject matter expert in Product Support operations
• Ability to work cross functionally to deliver best results and promote partnership
• Excellent interpersonal and communications skills
• Exemplary planning and time management skills

Preferred qualifications

• Experience in delivering weekly and monthly business metrics and reporting
• Experience in new process launch and continuous improvement

About the Team

The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.

About the Role

As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.

You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.

This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.

You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.

You're excited about this opportunity because you will…

• Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
• Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
• Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
• Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
• Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.

We're excited about you because… 

• You have a Bachelor’s degree or equivalent experience.
• You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
• You can communicate with customers, cross-functional partners, and senior leaders effectively.
• You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department. 
• Produce recommendations and use data analysis and hypothesis testing to validate your findings. 
• You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
• You're proficient in Microsoft and/or Google Suite.
• You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team:

You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.

About the Role:

We are looking for a motivated Junior Analyst to join our Forecasting and Network Operations Excellence team. In this role, you’ll support the team by collecting, analyzing, and reporting data that helps scale our global operations and improve our service delivery. This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow, and make an impact in a fast-paced environment.

You’ll work closely with Senior Analysts and cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience. to assist in reporting, process improvement, and the development of data-driven insights. Strong attention to detail, eagerness to learn new tools, and comfort with working in a data-rich environment are key to success

You’re excited about this opportunity because you will:

• Support the team in gathering, cleaning, and analyzing data to inform business decisions
• Work on creating and maintaining dashboards and recurring reports using tools like Excel and BI platforms (e.g., Tableau, Looker, Sigma)
• Work with stakeholders to understand business questions and help provide data-driven answers
• Participate in the demand planning process by supporting data collection and model updates
• Help identify small-scale opportunities for automation and workflow improvements
• Monitor and triage incoming requests in our team channel, assisting with ad-hoc problem-solving to help unlock operational efficiencies
• Collaborate with peers and more senior team members to learn best practices in forecasting and analytics

We’re excited about you because you:

• Have a foundational understanding of SQL and Excel; you're comfortable learning new tools and techniques
• Are curious and eager to develop your technical and analytical skills
• Enjoy solving problems and working with data to uncover insights
• Are detail-oriented, organized, and capable of managing multiple tasks
• Communicate clearly and effectively, and enjoy collaborating with team members
• Are excited to grow your career in a data-focused role within a fast-paced tech environment
• Bachelors degree in quantitative field + 2 years of relevant experience
• Fluency in English is a must to connect with our partners

*Please Note: We operate in a hybrid model, and our office is located in Mexico City

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

We are looking for a Premium Resolution Partner to provide a best-in-class support experience to Merchants who need it most. As a Premium Resolution Partner, you will serve as a Merchant’s direct point of contact, and guide them while they navigate highly complex issues. You will leave no stone unturned getting to the root of problems Merchants experience, and are empowered to make it right. Not only will you partner with our Merchants, but you will work with Account Owners, Product, and Strategy teams - serving as the voice of Merchant and advocating for their needs. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You’re excited about this opportunity because you will…

• Get to the lowest level of detail while strategically solving Merchant problems - you aren’t afraid to get into the weeds, escalate issues, and relentlessly advocate for the needs of the Merchant you serve 
• You are excited to interact & build strong relationships with Merchants through various channels (phone, video-calling, texting, email etc) - meeting the Merchant where they are and serving their needs 
• Leverage a proactive approach to Merchant success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure defect-free experiences
• Work directly with Merchants daily, helping to ensure flawless experiences
• Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
• Provide a best-in-class service experience to Merchants - you are the reason a Merchant loves working with DoorDash

We’re excited about you because…

• You have 2 years of experience with account management, customer support, retail, hospitality or in related field
• Previous industry experience
• College degree or equivalent experience
• Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You have experience in an account management or customer service role--you love helping people
• You excel at building relationships
• You excel at determining prioritization

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Role - Customer Experience Agent at DoorDash!

We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.

Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. 

Job Highlights:

• Full-time position
• Weekly pay (every Friday)
• Direct contract with DoorDash

Compensation and Bonuses:

• Base salary: $15,000 MXN monthly
• Monthly wellness bonus: $1,000 MXN
• Monthly grocery vouchers: $1,000 MXN
• Performance bonus: Up to $3,750 MXN

Additional Benefits:

• Paid personal days in addition to legally mandated vacation days
• Work-from-home equipment provided
• Life insurance
• Aguinaldo: 15 days
• Savings fund: 10%

Social Security and Medical Coverage:

• IMSS
• Ambulance service: 5 free events
• Medical assistance at home: 2 free events, subsequent services at preferential costs
• 24/7 medical orientation: Free phone consultations year-round
• Psychological assistance: Free initial consultation, preferential rates for additional sessions
• Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
• Home nursing services
• Dental assistance and vision care program

You're excited about this opportunity because you will...

• Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
• Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
• Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes
• Demonstrate effective communication skills and relationship-building.
• Excel at Quality! We want to be the best Customer Experience Company out there!

We're excited about you because...

• You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat.
• You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
• You have experience in a fast-paced customer service role and are resilient in an ever-changing environment. 
• You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone.
• You are a highly-motivated individual that works well in a team environment. 
• You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
• You are customer-centric and you love helping people.
• You have high emotional intelligence and you are great at building relationships.
• You are very organized--you can juggle both issue resolution & concise communication.
• You have experience maintaining a high level of professionalism.

Why You’ll Love Working at DoorDash...

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience. 

About the role

As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.

NOTE: This position will support our Customer Experience center in Mexico City.

You’re excited about this opportunity because you will…

• Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
• Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
• Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
• Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
• Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement

We’re excited about you because…

• You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
• You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
• You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
• You are an owner, always looking for opportunities to better your work product
• You are comfortable making tough decisions that balance the trade-off between quality and quantity
• You have a Bachelor’s degree or equivalent experience
• You have 2+ year or more of people management or team lead experience
• You have a mind and talent for process improvement
• You have experience in pulling data and using data to influence your decisions
• You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
• You have experience in the tech, restaurant, or logistics industries (preferred)
• You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
• You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
• Are bilingual in Spanish and English

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience. 

About the role

As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.

NOTE: This position will support our Customer Experience center in Mexico City.

You’re excited about this opportunity because you will…

• Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
• Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
• Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
• Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
• Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement

We’re excited about you because…

• You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
• You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
• You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
• You are an owner, always looking for opportunities to better your work product
• You are comfortable making tough decisions that balance the trade-off between quality and quantity
• You have a Bachelor’s degree or equivalent experience
• You have 2+ year or more of people management or team lead experience
• You have a mind and talent for process improvement
• You have experience in pulling data and using data to influence your decisions
• You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
• You have experience in the tech, restaurant, or logistics industries (preferred)
• You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
• You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
• Are bilingual in Spanish and English

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

We are looking for a Premium Resolution Partner to provide a best-in-class support experience to Merchants who need it most. As a Premium Resolution Partner, you will serve as a Merchant’s direct point of contact, and guide them while they navigate highly complex issues. You will leave no stone unturned getting to the root of problems Merchants experience, and are empowered to make it right. Not only will you partner with our Merchants, but you will work with Account Owners, Product, and Strategy teams - serving as the voice of Merchant and advocating for their needs. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You’re excited about this opportunity because you will…

• Get to the lowest level of detail while strategically solving Merchant problems - you aren’t afraid to get into the weeds, escalate issues, and relentlessly advocate for the needs of the Merchant you serve 
• You are excited to interact & build strong relationships with Merchants through various channels (phone, video-calling, texting, email etc) - meeting the Merchant where they are and serving their needs 
• Leverage a proactive approach to Merchant success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure defect-free experiences
• Work directly with Merchants daily, helping to ensure flawless experiences
• Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
• Provide a best-in-class service experience to Merchants - you are the reason a Merchant loves working with DoorDash

We’re excited about you because…

• You have 2 years of experience with account management, customer support, retail, hospitality or in related field
• Previous industry experience
• College degree or equivalent experience
• Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You have experience in an account management or customer service role--you love helping people
• You excel at building relationships
• You excel at determining prioritization

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Role

We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.

Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. 

Job Highlights:

• Full-time position
• Weekly pay (every Friday)
• Direct contract with DoorDash

Compensation and Bonuses:

• Base salary: $15,000 MXN monthly
• Monthly wellness bonus: $1,000 MXN
• Monthly grocery vouchers: $1,000 MXN
• Performance bonus: Up to $3,750 MXN

Additional Benefits:

• Paid personal days in addition to legally mandated vacation days
• Work-from-home equipment provided
• Life insurance
• Aguinaldo: 15 days
• Savings fund: 10%

Social Security and Medical Coverage:

• IMSS
• Ambulance service: 5 free events
• Medical assistance at home: 2 free events, subsequent services at preferential costs
• 24/7 medical orientation: Free phone consultations year-round
• Psychological assistance: Free initial consultation, preferential rates for additional sessions
• Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
• Home nursing services
• Dental assistance and vision care program

You're excited about this opportunity because you will...

• Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
• Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
• Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes
• Demonstrate effective communication skills and relationship-building.
• Excel at Quality! We want to be the best Customer Experience Company out there!

We're excited about you because...

• You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat.
• You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
• You have experience in a fast-paced customer service role and are resilient in an ever-changing environment. 
• You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone.
• You are a highly-motivated individual that works well in a team environment. 
• You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
• You are customer-centric and you love helping people.
• You have high emotional intelligence and you are great at building relationships.
• You are very organized--you can juggle both issue resolution & concise communication.
• You have experience maintaining a high level of professionalism.

Why You’ll Love Working at DoorDash...

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey