WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAMS

Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future.  Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimise athletes’ health, game-day readiness, and performance, as well as in-game tactics.  Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT

We are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. You will be the customer’s first point of contact to resolve product issues for customers all around the globe. 

We believe that our customers deserve the best platform and we pride ourselves in the service we deliver. We are on a mission to maximise and enhance their performance through delivering a high quality customer experience. Our support team must match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment. 

WHAT YOU’LL DO

• Provide basic user administration, remotely, to Catapult clients
• Provide technical support assistance to global clients through phone, email or live chat.
• Deliver remote product training.
• Troubleshoot hardware and software issues.
• Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
• Knowing when to escalate problems to the next level of support.
• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained.
• Create help documentation for new features prior to release.
• Document use cases and problem solutions.
• Help validate new software features, including getting hands-on with the technology out in the field.
• Help validate and update support processes.
• Work collaboratively with other members of the software team.
• Effectively prioritize the incoming queue.
• Utilize Remote Software to access both customer and internal hardware

WHAT YOU’LL NEED

• Can speak Spanish and English all to a level of business proficiency.
• Occasional onsite and product training
• Excellent written and verbal communication skills required
• 1-2 years of technical support experience required. Willing to go above and beyond for the customer
• Preferred degree in Computer Science, IT, sports science or equivalent experience in a related field
• Prior troubleshooting experience with PC based systems
• Experience with support ticketing platforms; Salesforce and Zendesk preferred
• Ability to work extended hours and on weekends, when required
• Ability to thrive in a dynamic work environment and see tasks through to completion
• A good understanding of soccer. Including the challenges that athletes and coaches face

WHY CATAPULT? 

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability 
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.

About the Role:
We’re looking for a highly organized and technically minded CRM & Marketing Operations Associate to support campaign execution across multiple brands within our portfolio, as well as support and onboarding for new clients. This role will report directly to the Trivelta CRM Manager and the product manager for Bonus & Marketing Engineering. In this role, you will work closely with both marketing and engineering teams to ensure campaigns are delivered accurately, on time, and aligned with business goals.

This is an ideal role for someone who thrives at the intersection of operations, marketing
technology, and creative execution.

Key Responsibilities:

• Assist in building, testing, and deploying campaigns across various channels: email, push, in-app messaging via Braze
• Partner with product, engineering, and marketing teams to ensure CRM workflows are technically sound and meet user targeting requirements
• Perform QA and troubleshooting for dynamic content, personalization logic, segmentation, and deliverability creative input abnormalities
• Help maintain campaign calendars, documentation, and asset libraries across brands
• Collaborate with lifecycle and promotional initiatives, contributing both operational and creative input
• Support performance tracking, innovation, reporting, and flagging of issues or abnormalities

Qualifications:

• Experience in CRM Operations, email marketing, automation, or a similar support function
• Familiarity with Braze or a comparable CRM platform
• Experience and/or interest in the American sports and casino gaming industry
• Working knowledge of HTML, Liquid and player segmentation
• Detail-oriented with strong organizational and problem-solving skills
• Comfortable communicating across teams, including engineering
• Passion for digital products in sports, gaming, or entertainment

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

Ingeniero de Calidad de Proveedores (Supplier Quality Engineer)

Santa Catarina, Nuevo León (zona Monterrey) | Viajes ocasionales a proveedores

¿Te apasiona trabajar directamente con procesos de manufactura y tener impacto real en la calidad del producto final? En Fictiv buscamos un(a) Ingeniero(a) de Calidad de Proveedores que quiera estar en campo, colaborar con fabricantes y elevar los estándares de calidad en una red en crecimiento en México.

En este rol, serás el enlace clave entre nuestros socios de manufactura y las expectativas del cliente, asegurando que cada pieza cumpla con los más altos estándares desde el origen.

Lo que harás

• Serás el punto de contacto técnico en sitio con proveedores, impulsando mejoras en procesos de manufactura (CNC, lámina, soldadura)
• Evaluarás y habilitarás nuevos socios de manufactura junto con el equipo de Strategic Sourcing
• Liderarás la resolución de no conformidades, guiando análisis de causa raíz y acciones correctivas efectivas
• Ejecutarás auditorías (presenciales y virtuales) para asegurar cumplimiento con estándares de calidad
• Colaborarás con equipos globales (EE.UU., China, India) para compartir mejores prácticas y estandarizar procesos
• Contribuirás activamente a la mejora continua del Sistema de Gestión de Calidad (QMS)

Lo que hace único este rol

• Impacto directo en la experiencia del cliente y en la calidad del producto final
• Alta exposición a procesos reales de manufactura — no es un rol de escritorio
• Oportunidad de crecimiento hacia posiciones de liderazgo dentro del equipo de Calidad en México

Lo que buscamos

• +7 años de experiencia en manufactura: CNC, lámina metálica y/o soldadura
• Experiencia en PPAP, lanzamientos de nuevos productos y documentación de calidad
• Dominio de herramientas core (PFMEA, Plan de Control, estudios de capacidad)
• Experiencia con análisis 8D y resolución de problemas con proveedores
• Capacidad para interpretar dibujos técnicos y GD&T
• Inglés y español avanzados (nivel profesional)
• Perfil autónomo, organizado y orientado a resultados
• Auditor interno ISO 9001 / IATF 16949 (deseable)

Qué puedes esperar

• Colaboración con una red global de manufactura
• Trabajo híbrido entre campo y remoto
• Un entorno dinámico donde tus ideas realmente se implementan

Supplier Quality Engineer

Santa Catarina, Nuevo León (Monterrey area), Mexico | Occasional travel to suppliers

Are you energized by working hands-on with manufacturing processes and making a tangible impact on product quality? At Fictiv, we’re looking for a Supplier Quality Engineer to partner closely with manufacturers and elevate quality standards across a growing supplier network in Mexico.

In this role, you’ll act as the critical link between our manufacturing partners and customer expectations—ensuring every part meets high-quality standards from the source.

What you’ll do

• Serve as the on-site technical quality contact for suppliers, driving process improvements in CNC machining, sheet metal, and welding
• Qualify and onboard new manufacturing partners in collaboration with the Strategic Sourcing team
• Lead nonconformance resolution by coaching suppliers on root cause analysis and corrective actions
• Conduct on-site and remote (virtual) audits to ensure compliance with quality standards
• Partner with global teams (US, China, India) to share best practices and standardize processes
• Actively contribute to continuous improvement of the Quality Management System (QMS)

What makes this role different

• Direct impact on customer satisfaction and delivered product quality
• Highly hands-on—this is not a desk-only role
• Clear path to grow into a Quality leadership position in Mexico

What we’re looking for

• 7+ years of experience in manufacturing (CNC machining, sheet metal, welding)
• Experience with PPAP, new product introduction, and quality documentation
• Strong knowledge of core quality tools (PFMEA, Control Plan, capability studies)
• Experience reviewing 8D reports and working directly with suppliers
• Ability to read and interpret technical drawings with GD&T
• Professional fluency in English and Spanish
• Self-driven, organized, and able to work independently
• Internal Auditor certification (ISO 9001 / IATF 16949) is a plus

What you can expect

• Exposure to a global manufacturing ecosystem
• A mix of on-site supplier engagement and remote collaboration
• A fast-paced environment where your ideas drive real change

Ingeniero de Calidad (Quality Engineer)

Ubicación: Santa Catarina, Nuevo León (Área Metropolitana de Monterrey, México)

Descripción del Puesto

El Ingeniero de Calidad (QE) es responsable de asegurar que los productos, procesos y sistemas cumplan con los estándares establecidos de calidad, seguridad y normatividad. Este rol combina principios de ingeniería con gestión de calidad para prevenir defectos, mejorar la eficiencia y garantizar el cumplimiento.

El QE se enfoca tanto en el aseguramiento de la calidad (prevención) como en el control de calidad (detección), trabajando de forma cercana con equipos internos, proveedores y clientes.

Como parte del crecimiento del equipo de Calidad en México, tendrás la oportunidad de demostrar habilidades de liderazgo y posicionarte para futuras oportunidades de crecimiento dentro del equipo.

Reportarás al Líder de Calidad para México.

Responsabilidades

• Desarrollar e implementar estándares de calidad, procedimientos de inspección y protocolos de prueba.
• Monitorear procesos productivos, realizar auditorías y ejecutar análisis de causa raíz (5 Whys, Ishikawa, FMEA).
• Analizar datos utilizando métodos estadísticos (SPC, estudios de capacidad) para identificar variaciones y mejorar procesos.
• Gestionar no conformidades, acciones correctivas y preventivas (CAPA) y calidad de proveedores.
• Colaborar con equipos de diseño, producción e ingeniería en lanzamientos de nuevos productos (NPI).
• Preparar documentación, liderar auditorías y dar soporte a requerimientos de clientes (PPAP, FAI).
• Mantener actualizada la documentación y contribuir activamente al Sistema de Gestión de Calidad (QMS).

Áreas Clave de Responsabilidad

• Resolución de no conformidades con clientes mediante reportes 8D y coaching a socios de manufactura.
• Impulsar la mejora continua en colaboración con Strategic Sourcing y socios de manufactura.
• Fortalecer el sistema de gestión de calidad para reducir defectos y aumentar la confianza del cliente.
• Colaborar con equipos globales (China, India y EE.UU.) para estandarizar mejores prácticas.
• Realizar inspecciones en sitio con proveedores y evaluaciones internas.
• Gestionar aprobaciones de cliente para nuevos productos (PPAP).

Requisitos

• Mínimo 7 años de experiencia en procesos de lámina metálica, soldadura y maquinado CNC.
• Experiencia en documentación PPAP y lanzamientos de nuevos productos.
• Conocimiento de Core Tools (PFMEA, Plan de Control, Estudios de Capacidad).
• Dominio de inglés y español a nivel profesional.
• Excelentes habilidades de comunicación verbal y escrita.
• Capacidad de autogestión, organización y cumplimiento de tiempos.
• Experiencia en interpretación de planos y GD&T.
• Experiencia en elaboración de reportes 8D.
• Auditor interno de calidad (ISO 9001:2015 / IATF 16949) – deseable.
• Experiencia en inspección con equipos de medición.

Condiciones de Trabajo

• Trabajo principalmente en computadora durante la jornada laboral.
• Disponibilidad para viajar hasta un 10%.

Quality Engineer

Location: Santa Catarina, Nuevo León (Monterrey Metropolitan Area, Mexico)

Job Description

The Quality Engineer (QE) is responsible for ensuring that products, processes, and systems meet established quality, safety, and regulatory standards. This role blends engineering principles with quality management to prevent defects, improve efficiency, and maintain compliance.

The QE focuses on both quality assurance (prevention) and quality control (detection), working closely with internal teams, suppliers, and customers.

As the Mexico Quality Team continues to grow, you will have the opportunity to demonstrate leadership capabilities and position yourself for future advancement into a Quality leadership role.

You will report to the Quality Leader for Mexico.

Responsibilities

• Develop and implement quality standards, inspection procedures, and testing protocols.
• Monitor production processes, conduct audits, and perform root cause analysis (5 Whys, Fishbone, FMEA).
• Analyze data using statistical methods (SPC, capability studies) to drive process improvements.
• Manage non-conformances, corrective and preventive actions (CAPA), and supplier quality.
• Collaborate with design, production, and engineering teams on new product introductions (NPI).
• Prepare documentation, host audits, and support customer requirements (PPAP, FAI).
• Maintain updated documentation and contribute to the Quality Management System (QMS).

Key Areas of Responsibility

• Resolve customer non-conformances using 8D reports and coach manufacturing partners on root cause analysis.
• Drive continuous improvement initiatives with sourcing and manufacturing partners.
• Strengthen the quality management system to reduce defect rates and improve customer confidence.
• Collaborate with global counterparts (China, India, US) to standardize best practices.
• Perform on-site inspections at manufacturing partners and internal inspections.
• Support customer approvals for new product introductions (PPAP).

Qualifications

• Minimum 7 years of experience in sheet metal, welding, and CNC machining processes.
• Experience with PPAP documentation and new product launches.
• Knowledge of Core Tools (PFMEA, Control Plan, Capability Studies).
• Fluency in English and Spanish.
• Strong verbal and written communication skills.
• Self-starter with strong time management skills and ability to work independently.
• Strong ability to read and interpret technical drawings with GD&T.
• Experience preparing 8D reports.
• Internal Quality Auditor certification (ISO 9001:2015 / IATF 16949) – preferred.
• Experience with inspection using measurement equipment.

Work Conditions

• Primarily desk/computer-based work.
• Travel required up to 10%.

Technical Project Manager – Manufacturing

Location: Santa Catarina, Nuevo León (Monterrey Metro Area)

On-site Role

About the Position

We are seeking a Technical Project Manager – Manufacturing to join our growing team in Santa Catarina, Mexico. In this role, you will lead cross-functional manufacturing programs supporting the delivery of high-quality custom mechanical parts for global customers. You will act as the primary point of contact for assigned projects, ensuring delivery on time, within scope, and within budget.

This opportunity is ideal for a technically strong project leader with hands-on experience in CNC machining, injection molding, tooling, sheet metal, or related manufacturing environments who thrives in fast-paced, customer-focused settings.

What You’ll Do

• Lead end-to-end execution of manufacturing projects from kickoff through production and delivery
• Develop and manage detailed project plans aligned with customer requirements and company objectives
• Serve as the primary customer interface for project updates, scope clarification, and issue resolution
• Drive coordination between internal teams and external manufacturing partners
• Identify project risks, develop mitigation strategies, and implement recovery plans when needed
• Manage post-sale changes and ensure proper technical and operational execution
• Coordinate technical problem-solving with quality and supplier teams
• Track key project metrics and provide clear status reporting
• Contribute to continuous improvement of processes, systems, and workflows
• Support compliance with quality management systems (QMS)

What We’re Looking For

Required Qualifications:

• Bachelor’s degree in Mechanical Engineering, Manufacturing, Tooling Design, or related technical field
• 3–5 years of experience in CNC machining, injection molding, sheet metal, tooling, or OEM/contract manufacturing environments
• 2–3 years of experience in a project management role within manufacturing
• Experience in NPI/NPD and APQP within production environments
• Strong planning, scope management, and risk mitigation skills
• Fluent in English and Spanish (written and spoken)
• Ability to manage multiple projects and collaborate cross-functionally

Preferred Qualifications:

• PMP certification (or in progress)
• Experience working with global customers or multicultural teams
• Strong understanding of quality systems, sourcing, and supplier management
• High sense of urgency, ownership mindset, and strong problem-solving capability

Why Join Us?

• Opportunity to work on complex, high-impact manufacturing projects
• Exposure to global customers and cross-regional collaboration
• Fast-paced, growth-oriented environment
• Career development opportunities

Gerente de Proyectos Técnicos – Manufactura

Ubicación: Santa Catarina, Nuevo León (Área Metropolitana de Monterrey)
Modalidad: Presencial

Sobre el Puesto

Estamos buscando un(a) Gerente de Proyectos Técnicos – Manufactura para unirse a nuestro equipo en crecimiento en Santa Catarina, México. En este rol, liderarás proyectos de manufactura enfocados en la entrega de componentes mecánicos personalizados de alta calidad para clientes globales. Serás el principal punto de contacto para los proyectos asignados, asegurando la entrega a tiempo, dentro del alcance y presupuesto establecidos.

Esta posición es ideal para un(a) profesional con sólida experiencia técnica en CNC, moldeo por inyección, herramentales, lámina u otros procesos industriales, que disfrute trabajar en entornos dinámicos y orientados al cliente.

Responsabilidades

• Liderar la ejecución integral de proyectos de manufactura desde el inicio hasta producción y entrega
• Desarrollar y administrar planes de proyecto alineados con los requerimientos del cliente y los objetivos de la empresa
• Actuar como principal enlace con el cliente para actualizaciones, aclaración de alcance y resolución de problemas
• Coordinar equipos internos y socios de manufactura
• Identificar riesgos del proyecto y desarrollar planes de mitigación y recuperación
• Gestionar cambios posteriores a la venta asegurando correcta implementación técnica y operativa
• Coordinar la resolución de problemas técnicos con equipos de calidad y proveedores
• Monitorear métricas clave del proyecto y reportar avances
• Impulsar mejoras continuas en procesos y sistemas
• Contribuir al cumplimiento del Sistema de Gestión de Calidad (QMS)

Requisitos

Indispensables:

• Licenciatura en Ingeniería Mecánica, Manufactura, Diseño de Herramentales o carrera afín
• 3–5 años de experiencia en CNC, moldeo por inyección, lámina, herramentales o manufactura OEM/CM
• 2–3 años de experiencia en gestión de proyectos en entornos de manufactura
• Experiencia en NPI/NPD y APQP en ambientes productivos
• Sólidas habilidades en planeación, gestión de alcance y mitigación de riesgos
• Inglés y español fluido (oral y escrito)
• Capacidad para manejar múltiples proyectos y colaborar con equipos multidisciplinarios

Deseables:

• Certificación PMP (o en proceso)
• Experiencia trabajando con clientes globales o equipos multiculturales
• Conocimiento en sistemas de calidad, sourcing y gestión de proveedores
• Sentido de urgencia, enfoque en resultados y fuerte capacidad de resolución de problemas

¿Por Qué Unirte?

• Participación en proyectos de manufactura complejos y de alto impacto
• Exposición a clientes globales y colaboración internacional
• Ambiente dinámico y orientado al crecimiento
• Oportunidades de desarrollo profesional

Join DYOPATH as a Service Desk Level 1 Analyst 

Are you passionate about helping people solve tech challenges and keeping their day running smoothly?

DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.

Why You’ll Love Working Here

Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.

Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.

Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.

Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!

Awesome Benefits

• Savings / Monthly 13% cap
• Pantry Vouchers 9% deposited every month
• Christmas Bonus: 25 days of your daily income
• Vacations - 12 days after the first year
• Anniversary Bonus - 10 days of base salary
• Vacation Premium – 40% first year
• Major Medical Insurance covers you and your immediate family
• Life Insurance
• Quarterly Bonus
• Marriage or Bereavement Time off
• Maternity/Paternity Time off
• Ergonomic Chair
• 250 pesos monthly stipend for internet and electricity

Role Overview

Your Mission as a Service Desk Level 1 Analyst

• Be the first point of contact for technical support via phone, email, and chat.
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed.
• Ensure timely and accurate resolution of issues while delivering exceptional customer service.
• Follow up with users to confirm satisfaction.
• Invest in yourself: pursue training, certifications, and ongoing learning.
• Participate in special projects that enhance service delivery.

What You Bring to the Team

Education & Certifications

• High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.
• Professional certifications (or working toward):
  • HDI Support Center Analyst (HDI-SCA)
  • ITIL Foundation
  • Microsoft 365 Certified: Fundamentals

Experience & Skills

• 1–2 years in a technical support role, preferably in a service desk environment.
• Strong customer service skills with the ability to explain technical solutions clearly.
• Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
• Familiarity with ITIL or similar service frameworks a plus.
• Ability to work independently and collaboratively.
• Excellent problem-solving and multitasking skills.

Why This Role Rocks

As a Service Desk Level 1 Analyst, you’ll be the hero who keeps users productive and happy. You’ll learn, grow, and become a vital part of a team that values your contributions and invests in your future.

Ready to Kickstart Your IT Career?
If you’re excited to make a real difference and love solving tech puzzles in a team-first culture, DYOPATH wants you! Apply now to become our next Service Desk Level 1 Analyst 

This role is open to applicants in Mexico only. 

We’re looking for a Senior Applied Data Scientist ready to elevate their impact. In this role, you’ll lead analytical projects end‑to‑end, applying advanced techniques to distil complex challenges into clear, actionable insights for our clients. You’ll combine strong technical expertise with strategic thinking, guiding both the analytical direction of projects and the quality of insight delivery

As part of our senior team, you’ll investigate and implement advanced methodologies, mentor junior colleagues, and collaborate closely with clients and internal teams to ensure alignment, clarity, and value.

What you'll be doing:

• Lead and execute analytical projects, applying advanced machine learning and analytical methodologies to solve complex client problems.
• Investigate & implement the most appropriate analytical techniques for each project, re-use and enhance global solutions and code.
• Deploy data science algorithms and market products on the designated tech stack, ensuring efficient and cost-effective delivery.
• Build and maintain strong relationships with internal teams and clients, ensuring clear communication and alignment on project requirements.
• Participate in external client meetings, helping explain methodologies, analytical approaches, and solution designs.
• Lead, support and guide junior team members, enabling smooth execution of their projects while maintaining quality standards

What we expect from you

• English language proficiency
• Minimum 5 years of experience with programming and Data Science in work/business environment
• Strong experience with SQL and Python programming, object oriented programming and Test driven development. Experience with PySpark is preferred
• Experience in applying advanced statistical models or machine learning algorithms to solve a variety of complex problems
• Advanced analytical skills, Insights Analysis, Data Visualization and Story telling. Experience with Power BI/Looker studio is a plus.
• Ability to manage own projects, analytical work streams for client accounts, coordinate related projects with other team members and coach more juniors team members.
• Experience working in retail analytics is a nice to have.

Software Development Engineer in Test (SDET)

About the Role

Trivelta powers sportsbook and casino platforms used by operators around the world. As we continue to scale our global offering, we’re looking for a hands-on Software Development Engineer in Test (SDET) to help us build quality into our product from day one. As an early member of our engineering team, you’ll play a key role in shaping our testing strategy, tooling, and quality culture as we scale.

This role is ideal for someone who thrives in fast-moving environments, enjoys wearing multiple hats, and wants real ownership over how quality is engineered—not just validated.

Responsibilities:

• Build and evolve our automated testing strategy from the ground up
• Design, develop, and maintain automated tests for APIs, backend services, and front-end applications
• Partner closely with product managers and engineers to define requirements, edge cases, and acceptance criteria early
• Embed automated testing into our CI/CD pipeline to support rapid, confident releases
• Balance automation with lightweight manual testing when needed to keep velocity high
• Identify quality risks early and propose pragmatic solutions—not bureaucracy
• Help establish best practices for testability, reliability, and observability
• Influence product and engineering decisions with a strong quality mindset

Qualifications:

• 3+ years of experience in SDET, QA engineering, or software engineering with a strong testing focus
• Strong coding skills in at least one modern language (e.g., Python, JavaScript/TypeScript, Java, or similar)
• Hands-on experience with modern test automation tools (e.g., Playwright, Cypress, Selenium, REST/API testing frameworks)
• Experience testing APIs, backend systems, and distributed services
• Familiarity with CI/CD pipelines and version control (Git)
• Comfort working with ambiguity and evolving requirements
• A proactive, ownership-driven mindset—you see problems and fix them

Nice to Have:

• Startup or early-stage company experience
• Experience with cloud infrastructure (AWS, GCP, or Azure)
• Exposure to performance or load testing
• Experience working with microservices, event-driven systems, or data-heavy applications
• Ability to influence quality culture beyond just test execution

Why Join Us:

• High impact: your work directly shapes product quality and customer trust
• Ownership: you’ll define how testing works here, not inherit legacy systems
• Speed: small teams, fast decisions, and minimal process overhead
• Growth: real opportunity to expand your scope as the company scales
• Competitive compensation

Trivelta builds the technology that powers modern, social-first gaming experiences. Through our proprietary sportsbook and casino engine, we enable partners to launch their own fully branded, legally compliant gaming products — combining real social interactions, predictive gameplay, and casino entertainment in one unified experience.

Headquartered in Boston with operations in Monterrey, Barcelona, and Atlanta, we’re scaling rapidly and building a team passionate about redefining how people play, socialize and connect with each other.

This position is onsite at our Monterrey, Mexico