About the Role:
We’re looking for a highly organized and technically minded CRM & Marketing Operations Associate to support campaign execution across multiple brands within our portfolio, as well as support and onboarding for new clients. This role will report directly to the Trivelta CRM Manager and the product manager for Bonus & Marketing Engineering. In this role, you will work closely with both marketing and engineering teams to ensure campaigns are delivered accurately, on time, and aligned with business goals.

This is an ideal role for someone who thrives at the intersection of operations, marketing
technology, and creative execution.

Key Responsibilities:

• Assist in building, testing, and deploying campaigns across various channels: email, push, in-app messaging via Braze
• Partner with product, engineering, and marketing teams to ensure CRM workflows are technically sound and meet user targeting requirements
• Perform QA and troubleshooting for dynamic content, personalization logic, segmentation, and deliverability creative input abnormalities
• Help maintain campaign calendars, documentation, and asset libraries across brands
• Collaborate with lifecycle and promotional initiatives, contributing both operational and creative input
• Support performance tracking, innovation, reporting, and flagging of issues or abnormalities

Qualifications:

• Experience in CRM Operations, email marketing, automation, or a similar support function
• Familiarity with Braze or a comparable CRM platform
• Experience and/or interest in the American sports and casino gaming industry
• Working knowledge of HTML, Liquid and player segmentation
• Detail-oriented with strong organizational and problem-solving skills
• Comfortable communicating across teams, including engineering
• Passion for digital products in sports, gaming, or entertainment

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

Construye Tu Futuro con Fictiv – ¡Conéctate con Nosotros Hoy!

En Fictiv, no solo estamos transformando el futuro de la manufactura, sino que estamos construyendo el sistema operativo para la adquisición de piezas mecánicas personalizadas. Nuestros clientes de Fortune 500 confían en nosotros para entregar piezas complejas y de alta calidad para productos innovadores, desde vehículos eléctricos autónomos hasta sistemas quirúrgicos y robots industriales.

A medida que expandimos nuestras operaciones en México, buscamos conectar con profesionales talentosos apasionados por la manufactura, la ingeniería y la gestión de proyectos. Aunque actualmente no tenemos una vacante abierta, estamos creciendo nuestra red de talento para futuras oportunidades.

Tu Potencial Impacto

Como Associate Technical Project Manager - Technical (Manufacturing), desempeñarás un papel clave en la gestión de proyectos de alta diversidad y bajo volumen, asegurando una ejecución impecable desde los requisitos del cliente hasta la entrega final. Actuarás como un puente entre nuestros clientes en EE. UU. y nuestros socios de manufactura en México, garantizando que la producción fluya sin problemas, cumpla con las especificaciones y se mantenga dentro del presupuesto, mientras impulsas mejoras continuas en los procesos.

Lo Que Buscamos

Buscamos ingenieros y gerentes de proyectos con:
✅ Título en ingeniería y más de 5 años de experiencia relevante
✅ Conocimiento práctico de maquinado CNC (indispensable) y otros procesos de manufactura como impresión 3D, moldeo por inyección o fabricación de lámina metálica
✅ Habilidades sólidas en gestión de proyectos, incluyendo alcance, tiempos y control de calidad
✅ Capacidad para resolver problemas técnicos de producción y comunicar soluciones de manera efectiva
✅ Enfoque analítico y basado en datos para la resolución de problemas y mejora de procesos
✅ Fluidez en inglés y experiencia en entornos de trabajo multiculturales
✅ Mentalidad proactiva, con la capacidad de sobresalir en entornos dinámicos y de ritmo acelerado

¿Por Qué Unirte a la Red de Talento de Fictiv?

✔ Mantente al tanto de oportunidades futuras: sé el primero en enterarte cuando haya vacantes disponibles
✔ Conéctate con nuestro equipo: conoce más sobre nuestra misión, cultura e impacto
✔ Crea relaciones profesionales: únete a una comunidad de expertos en manufactura e ingeniería

🚀 ¿Listo para dar el siguiente paso? ¡Empecemos la conversación! Envíanos tu CV y te mantendremos informado sobre las oportunidades emocionantes en Fictiv México.

¡Únete a nosotros para construir el futuro de la manufactura! 🌎🔧✨

Technical Project Manager – Manufacturing

Location: Santa Catarina, Nuevo León (Monterrey Metro Area)

On-site Role

About the Position

We are seeking a Technical Project Manager – Manufacturing to join our growing team in Santa Catarina, Mexico. In this role, you will lead cross-functional manufacturing programs supporting the delivery of high-quality custom mechanical parts for global customers. You will act as the primary point of contact for assigned projects, ensuring delivery on time, within scope, and within budget.

This opportunity is ideal for a technically strong project leader with hands-on experience in CNC machining, injection molding, tooling, sheet metal, or related manufacturing environments who thrives in fast-paced, customer-focused settings.

What You’ll Do

• Lead end-to-end execution of manufacturing projects from kickoff through production and delivery
• Develop and manage detailed project plans aligned with customer requirements and company objectives
• Serve as the primary customer interface for project updates, scope clarification, and issue resolution
• Drive coordination between internal teams and external manufacturing partners
• Identify project risks, develop mitigation strategies, and implement recovery plans when needed
• Manage post-sale changes and ensure proper technical and operational execution
• Coordinate technical problem-solving with quality and supplier teams
• Track key project metrics and provide clear status reporting
• Contribute to continuous improvement of processes, systems, and workflows
• Support compliance with quality management systems (QMS)

What We’re Looking For

Required Qualifications:

• Bachelor’s degree in Mechanical Engineering, Manufacturing, Tooling Design, or related technical field
• 3–5 years of experience in CNC machining, injection molding, sheet metal, tooling, or OEM/contract manufacturing environments
• 2–3 years of experience in a project management role within manufacturing
• Experience in NPI/NPD and APQP within production environments
• Strong planning, scope management, and risk mitigation skills
• Fluent in English and Spanish (written and spoken)
• Ability to manage multiple projects and collaborate cross-functionally

Preferred Qualifications:

• PMP certification (or in progress)
• Experience working with global customers or multicultural teams
• Strong understanding of quality systems, sourcing, and supplier management
• High sense of urgency, ownership mindset, and strong problem-solving capability

Why Join Us?

• Opportunity to work on complex, high-impact manufacturing projects
• Exposure to global customers and cross-regional collaboration
• Fast-paced, growth-oriented environment
• Career development opportunities

Gerente de Proyectos Técnicos – Manufactura

Ubicación: Santa Catarina, Nuevo León (Área Metropolitana de Monterrey)
Modalidad: Presencial

Sobre el Puesto

Estamos buscando un(a) Gerente de Proyectos Técnicos – Manufactura para unirse a nuestro equipo en crecimiento en Santa Catarina, México. En este rol, liderarás proyectos de manufactura enfocados en la entrega de componentes mecánicos personalizados de alta calidad para clientes globales. Serás el principal punto de contacto para los proyectos asignados, asegurando la entrega a tiempo, dentro del alcance y presupuesto establecidos.

Esta posición es ideal para un(a) profesional con sólida experiencia técnica en CNC, moldeo por inyección, herramentales, lámina u otros procesos industriales, que disfrute trabajar en entornos dinámicos y orientados al cliente.

Responsabilidades

• Liderar la ejecución integral de proyectos de manufactura desde el inicio hasta producción y entrega
• Desarrollar y administrar planes de proyecto alineados con los requerimientos del cliente y los objetivos de la empresa
• Actuar como principal enlace con el cliente para actualizaciones, aclaración de alcance y resolución de problemas
• Coordinar equipos internos y socios de manufactura
• Identificar riesgos del proyecto y desarrollar planes de mitigación y recuperación
• Gestionar cambios posteriores a la venta asegurando correcta implementación técnica y operativa
• Coordinar la resolución de problemas técnicos con equipos de calidad y proveedores
• Monitorear métricas clave del proyecto y reportar avances
• Impulsar mejoras continuas en procesos y sistemas
• Contribuir al cumplimiento del Sistema de Gestión de Calidad (QMS)

Requisitos

Indispensables:

• Licenciatura en Ingeniería Mecánica, Manufactura, Diseño de Herramentales o carrera afín
• 3–5 años de experiencia en CNC, moldeo por inyección, lámina, herramentales o manufactura OEM/CM
• 2–3 años de experiencia en gestión de proyectos en entornos de manufactura
• Experiencia en NPI/NPD y APQP en ambientes productivos
• Sólidas habilidades en planeación, gestión de alcance y mitigación de riesgos
• Inglés y español fluido (oral y escrito)
• Capacidad para manejar múltiples proyectos y colaborar con equipos multidisciplinarios

Deseables:

• Certificación PMP (o en proceso)
• Experiencia trabajando con clientes globales o equipos multiculturales
• Conocimiento en sistemas de calidad, sourcing y gestión de proveedores
• Sentido de urgencia, enfoque en resultados y fuerte capacidad de resolución de problemas

¿Por Qué Unirte?

• Participación en proyectos de manufactura complejos y de alto impacto
• Exposición a clientes globales y colaboración internacional
• Ambiente dinámico y orientado al crecimiento
• Oportunidades de desarrollo profesional

About the Role

The KAM Affiliates is the commercial owner of the affiliate partner relationships that drive new user acquisition into the funnel. While this role sits within the Onboarding team, it operates at the intersection of commercial development, partner management, and lifecycle marketing  making it uniquely cross-functional.
Your core mission is simple but demanding: grow the volume of high-quality First-Time Depositors (FTDs) coming through affiliate channels by building stronger partnerships, removing friction from affiliate workflows, and creating the conditions that make it easy and commercially attractive for partners to send more users your way.
This is not a passive account management role. You are expected to think like a business developer, act like an operator, and communicate like a partner success manager.

Core Responsibilities
Commercial & Partner Management

• Own the end-to-end commercial relationship with a portfolio of affiliate partners: negotiate terms, manage commission structures, and identify upsell opportunities within existing partnerships.
• Proactively identify and onboard new affiliate partners that align with the company's B2C acquisition strategy.
• Conduct regular business reviews with key affiliates analyze their funnel performance, share insights, and co-develop action plans to increase FTD volumes.
• Be the primary point of contact for all affiliate inquiries, escalations, and commercial negotiations.
• Maintain a healthy pipeline of new and existing affiliate opportunities, tracked and reported on a regular cadence.

Process & Enablement

• Map and audit the current affiliate onboarding and operational workflow; identify friction points that slow down partner activation or reduce partner motivation to send traffic.
• Design and implement process improvements that make it faster, simpler, and more rewarding for affiliates to operate and scale with the company.
• Build and maintain affiliate-facing materials: onboarding guides, commission calculators, creative asset kits, and performance reports.
• Work with Product and Tech to improve affiliate portal tooling, tracking accuracy, and payout processes.

Cross-functional Collaboration

• Work closely with the CRM Lead to align on user quality standards: ensure that affiliates are sending users who are set up for activation, not just registration.
• Collaborate with the Onboarding Lead (Thomas Barrett) to ensure a seamless experience between affiliate referral and in-product onboarding.
• Partner with the BI Lead to build affiliate performance dashboards and maintain accurate FTD attribution.
• Coordinate with Finance on commission reconciliation, payout schedules, and fraud controls.

Requirements

• 3+ years of experience in affiliate management, partnership development, or commercial account management  ideally in a B2C SaaS, fintech, or digital product environment.
• Proven track record of growing affiliate-driven revenue or user acquisition metrics.
• Strong commercial acumen: comfortable negotiating deals, structuring commission models (CPA, RevShare, hybrid), and managing partner P&Ls.
• Data-driven approach to partner performance: able to pull reports, interpret conversion funnels, and translate data into clear actions for partners.
• Excellent relationship management skills build trust quickly and maintain it over time.
• Solid understanding of affiliate tracking technology (postback URLs, pixel tracking, attribution platforms like Impact, PartnerStack, or similar).
• Strong written and verbal communication in English; Spanish is a strong plus.

Nice to Have

• Experience working with affiliate networks vs. direct partnerships  and knowing when each model is the right fit.
• Familiarity with CRM tools and lifecycle marketing concepts (understanding what a "quality user" looks like post-acquisition).
• Background in fraud detection or traffic quality management within affiliate channels.
• Experience in a growth-stage company where processes need to be built, not just followed.