About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed.

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, São Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

At Topsort, we communicate openly and move fast. We say things as they are, challenge each other early, and embrace feedback with curiosity—it’s how we build better, faster. Every experiment has a purpose, and every outcome helps us make the next decision smarter. There’s no single formula for success here; we find what works, improve it, and scale it.

We’re collaborative internally and competitive externally—never the other way around. The pace is quick, sometimes a 100-mph kind of fast, and that’s what keeps it exciting. We act with intent, lift each other up, and turn bold ideas into real results. No endless meetings here—if it can be done today, it gets done today.

About the Role:

We are looking for a hands-on and client-facing Software Engineers, Integrations focused to join our team at Topsort. In this role, you will play a pivotal part in translating real-world business needs into powerful, scalable product solutions. You’ll collaborate directly with sales, product, and engineering teams to support Pre-sales conversations - partner with sales to understand customer pain points, lead technical implementations with Topsort. 

You will:

• Engage with Prospects & Clients: Work closely with the sales and customer success teams to understand client requirements and propose tailored technical solutions.
• Own Technical Discovery & Demos: Lead technical conversations and run product demonstrations that align our platform’s capabilities with customer needs.
• Solution Design: Translate business challenges into feasible product configurations, data integrations, and implementation plans.
• Support RFPs and Security Questionnaires: Respond to technical and compliance-related questions in RFPs and trust questionnaires.
• Own the entire integration process – You won’t just be following instructions; you’ll be leading integrations end-to-end, solving complex challenges, and acting as a trusted technical advisor to our clients.
• Be the bridge between tech & customer success – Work directly with clients, engineers, and product teams to deeply understand their needs and ensure seamless API integrations. Your solutions won’t just be functional—they’ll be impactful and user-friendly, strengthening long-term customer relationships.

What We Think You Need to Be Successful

We’re open to candidates who don’t check every box but show strong potential.

Core Requirements & Experience

• Industry Experience: 1+ years in software development, managing integrations, APIs, system interoperability, or ad tech is a plus. etc.
• API Expertise: Strong experience with RESTful APIs, authentication methods (OAuth), and data formats (JSON, XML).
• Proven ability to communicate complex technical ideas clearly to both technical and non-technical audiences.
• Demonstrated success working directly with enterprise clients, understanding their operational realities and constraints.
• Comfortable navigating ambiguity and making decisions with incomplete information.
• Clear sense of ownership — you lead the solution from pre-sales design through implementation and post-sale success.
• Experience collaborating with product and engineering teams to shape customer-driven roadmaps.
• Bachelor’s degree and above in Computer Science, Engineering, or related field from a top school. 
• CRM & Platforms: Familiarity with customer relationship management (CRM) tools and integration platforms.
• Communication & Stakeholder Management:  Strong ability to interact with both technical and non-technical audiences, translating complex concepts into actionable insights.

Bonus Points

• Experience in B2B SaaS, ad-tech, martech, or data platforms.
• Familiarity with retail, marketplaces, or media monetization.
• Fluency in additional languages beyond English.

What We Value

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

The salary range for this role is $5,000 - $9,500 per month (Gross in USD) 

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

Compensation:

For this senior development role, with 8+ years of experience, the compensation range is $5,000 - $9,500  USD per month. This range acknowledges the extensive expertise, leadership capabilities, and significant contributions expected at this level, offering a competitive salary to reflect the value of advanced skills and experience.

About the Role: 

We are seeking a talented and motivated Senior Software Engineer who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As a Senior Software Engineer with Sezzle, you will work with a highly-motivated team to tackle interesting and challenging problems across multiple areas of the organization. Your experience and guidance will help other members of the team level-up their own skills as well.

In this backend focused role, you will work closely with stakeholders from Product, Support and the business. You’ll also partner with other engineering teams to provide high-quality, scalable, and innovative solutions to internal and customer problems. Your day-to-day responsibilities will include designing, developing, and delivering new features, as well as unblocking and mentoring your teammates.

This role has both an internal and external focus, your contributions will make a meaningful difference in the day-to-day lives of your peers at Sezzle, enhancing their ability to support our business and customers, and you will have opportunities to take any feedback and iterate.

Interview Process

We believe transparency is important at Sezzle. Regularly providing feedback while setting expectations is part of our culture starting with the interview process. Advancement through each step is not guaranteed.

• Application submitted (you are here)
• Wonderlic test (30-40 min)
• Interview with recruiters (30 min)
• Coding assessment (~1.5 hours)
• Interview with engineers (1 hour)
• Interview with engineering leadership (30-45 min)
• Offer!

What You'll Do: 

• Design software applications and features in Golang and React
• Help build out a distributed architecture, creating solutions that work within it, maintaining consistency while scaling highly
• Coordinate with internal company stakeholders to design market winning products
• Develop and collect metrics to drive continuous improvement of existing products
• Deliver high quality features which can be tested and adheres to reporting standards
• As needed, lead small development teams to bring a project to market
• Mentor other engineering teammates to help elevate their experience and knowledge

What We Look For: 

• At least 7 years of full-stack software engineering experience
• Experience bringing new ideas and building consensus on the path forward
• Experience with building and serving REST APIs using Go (preferably) and Java Python or a similar language.
• Experience working in a distributed, cloud-based architecture, with either design patterns like transactional outboxes, or queuing tools like RabbitMQ, SQS, Kafka
• Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.
• Bachelor's degree in Computer Science, Engineering, or a related technical field.

Preferred Knowledge and Skills:

• Experience with SQL based RDMS through an ORM tool
• Comfortable using observability platforms like Prometheus, or vendor solutions like NewRelic or Datadog to instrument your code for production monitoring and alerting.
• DevOps experience with CI/CD pipelines
• Familiarity with containerized micro-service architecture deployed with Kubernetes on AWS
• Demonstrated history of delivering commercial APIs and web applications
• A clear record of getting products to market and prioritizing solutions and improvements based on stakeholder/customer feedback.

About You: 

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

Sezzle’s Technology Stack:

• Languages: Golang, Typescript, Python
• Frontend: Typescript - React and React Native
• Backend: Golang
• Database: MySQL, Postgres, Elasticsearch
• DevOps & Cloud: AWS, Kubernetes
• Version Control: Git
• CI/CD: Gitlab
• Testing: Developer-driven, focus on automated unit, integration, and end-to-end tests
• Sezzle is focused on using open source, and we build what we can before buying!

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

#Li-remote #Full-time

How You'll Make an Impact: 

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What You Bring to the Team:

• Assist and support our existing customers (hotel properties) daily in the use of our software
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates

What Sets You Up for Success: 

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
• Previous experience in customer service or similar is a plus
• Native or Fluent in English and Spanish, Portuguese is a plus.
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional intelligence
• Great levels of learning agility
• A compatible graduation course or more than 2 years of proven experience in the area
• Skill with computers and systems
• Excellent internet/wifi connection

#LI-LT1

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or answer questions from potential customers 
• Investigate website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or WordPress, have a background in customer service, are a problem solver, and have a knack for creating engaging content, then Cloudbeds is looking for you!

This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team.

Location: Remote

Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC 

What You Will Do:

• Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA 
• Managing all records and upkeep of all task management systems related to website services
• Working with and communicating directly and effectively with our different customer profiles through video calls, emails, and voice calls
• Resolving and handling customer complaints, and the ability to handle deadline-driven pressure
• Taking customer scoping, content collection, and revision calls, then coordinating the customer requirements with the website designers 
• Gathering property details and website requirements, then organizing the information for the website designer’s reference
• Proactively communicating with customers and providing timely updates on the project progress
• Managing multiple account timelines, completing requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer 
• Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer's requirements 
• Assisting the customer in acquiring domain names, updating domain settings, and publishing websites 
• Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder 
• Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement 
• Using a consultative approach in maintaining our high-quality, professional hospitality websites and communicating with all customers 
• Handling the creation of landing pages or single-page websites 
• Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns 
• Using tools (AI) to create visual elements or content that are in line with our customers’ branding 
• Proofread content and correct errors 
• Staying up to date with website trends and website development techniques that are most effective in engaging consumers

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Highly responsive to internal and customer inquiries with a goal to complete tasks related to concerns raised 
• Effective execution of several website updates with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• Experience with Website Design Builder or a platform like Wix, Squarespace, GoDaddy, or Duda preferred
• Experience with Adobe Photoshop or Canva preferred
• Experience with using AI for text content creation 
• Fluent English
• Fluent Spanish
• Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them with genuine customer service (customer service experience required) 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

CoreOps Senior Manager – Payments, Non-Payments & Enablement

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love. 

About The Role

This role leads Core Operations (CoreOps) in LATAM, owning the operational performance and resilience of three core areas: Payments, Non-Payments, and Enablement.

The CoreOps Leader is accountable for ensuring that critical operational processes function reliably, efficiently, and at scale. This includes the end-to-end transaction lifecycle, non-transactional products that complement the core payments offering, and the onboarding and risk processes that enable sustainable growth.

This is a leadership role, not an execution role. The primary responsibility is to set direction, establish clear ownership, and enable teams to perform, ensuring operational stability while supporting the company’s long-term growth and profitability.

What You’ll Do

• Lead and develop a cross-functional CoreOps team, structured around Payments, Non-Payments and Enablement.
• Ensure the stability and resilience of own acquiring operations, including settlement, payouts, and reconciliation.
• Be accountable for payout execution, ensuring funds are delivered on time, predictably, and with minimal manual intervention.
• Oversee operational performance of non-transactional products such as the SumUp Business Account, subscriptions, and electronic invoicing (DTE), ensuring they meet defined quality and reliability standards.
• Ensure onboarding, activation, and risk processes operate efficiently while complying with evolving regulatory requirements.
• Establish clear accountability, KPIs, and ownership across the team, enabling autonomy and reducing single points of failure.
• Partner closely with Finance and Accounting to ensure operational costs, settlements, and reconciliation are accurately reflected in financial reporting and P&L.
• Collaborate with Support, Customer Success, Acquisition, Compliance, Product, and Engineering teams to align operational execution with business priorities.
• Drive continuous improvement and contribute to regional initiatives, including cross-market operational synergies and shared operating models.

What You’ll Need

Must Have

• Proven experience leading teams in complex operational environments.
• Strong people leadership skills, with the ability to delegate ownership, build trust, and drive execution through others.
• Strong stakeholder management skills, with experience working across Operations, Finance, Accounting, Compliance, Engineering or Commercial teams.
• Ability to operate effectively in ambiguous, high-impact environments and prioritize across multiple critical workstreams.

Nice to Have

• Solid understanding of the payments industry at a conceptual and operational level (e.g. acquiring, payment flows, settlement), sufficient to make informed decisions without starting from zero.
• Experience in fintech, payments, or financial services operations.
• Exposure to non-payments products such as digital accounts, subscriptions, invoicing, or lending.
• Experience working in regional or multi-market setups, particularly in LATAM.
• Familiarity with regulatory or onboarding-related operational processes.

Why you should join SumUp

• Opportunity to lead one of the most critical operational areas in LATAM.
• High-impact role with direct influence on merchant experience, financial performance, and scalability.
• Autonomy to shape team structure, operating model, and execution standards.
• Collaborative, purpose-driven environment with global exposure.
• Competitive compensation and benefits.

The Role:  

The Contract Salesforce (SFDC) Administrator is responsible for owning aspects of our SFDC instance related to our end-to-end sales, customer success and customer support journey. You will be responsible for optimizing our sales motions and internal customer experience by enhancing our tools, processes and data. You’ll design, configure, and deploy innovative solutions in our SFDC instance and other tools in our Sales tech stack to deliver a best-in-class sales and customer success experience for our teams. You’ll manage a portfolio of projects, sprint items, “hot fixes,” and day-to-day tasks that are critical to ensure business continuity and growth. You’ll also collaborate with our Sales, Marketing, and Finance teams on cross-functional initiatives to gather requirements, scope work, and execute on deliverables. You will serve as a functional owner of SFDC Sales and CPQ components, and work directly with business stakeholders, project managers, and analysts to understand business needs and transform those into functional and technical requirements which can be executed on. We will look to you as a trusted advisor in helping us maximize the benefits we derive from SFDC and our other Sales and Customer Success tools and help shape the evolution of our Sales tech stack.

Why You’ll Love This Role:

Reporting to the Manager of Customer Optimization Technology, you’ll be part of a team made up of training and sales enablement professionals, project managers, SFDC Administrators and Developers, and revenue operators who will work closely with you to ensure both individual and team success. You’ll get to work on projects and initiatives that impact all areas of our company and our end users. One week you may be working on developing tools and processes that enable our operations team to quantify customer goals; the next week you’re creating automation that allows our sales team to sell new products to customers. Your work will enable our Sales and Customer Success teams to expand Newsela’s reach, and ultimately get engaging, culturally responsive learning content into the hands of K-12 students and teachers nation-wide.

Why We’ll Love You:

• You have 3+ years experience managing Salesforce instances, projects, and initiatives, and possess working administrator-level knowledge of Salesforce (Sales and CPQ) including but not limited to flows and advanced formulas, release management, data migration and cleansing, and managing multiple development environments required. 
• Experience directly configuring Salesforce CPQ required. 
• You have demonstrated success managing projects from end to end - scoping, requirements gathering, design, development and deployment.
• You’re able to learn systems and new tools by testing functionality and evaluating how it’s been set up to understand how it works.
• You should also be able to speak to the quality assurance steps you follow to ensure your work is free of issues.
• While not required, experience administering enterprise sales and customer success tools such as Salesloft, Gainsight, and Gong are nice to have.
• Salesforce Administrator or CPQ Administrator certifications are also a plus. 
• Fluent in English (written and verbal) required.
• Legal authorization to work in one of the following countries is required: Argentina; Brazil; Chile; Colombia; Costa Rica; Mexico.

All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.

Why you’ll love working at Newsela:

• Work From Home: We are a fully remote company!
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers!

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits. 

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first, cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool — without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones).

Today, Topsort has 5 major hubs worldwide and employees in 13+ countries, including Menlo Park, Boston, Santiago, São Paulo, Barcelona, and Sydney. Since our founding in 2021, we've gained customers in retail, marketplaces, and delivery apps in 40+ countries and are quickly approaching the #1 position in the industry.

What It's Like to Work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It's a sports team that's hyper-focused on winning — collaborative internally, competitive externally. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. No endless meetings here — if it can be done today, we get it done today.

What Is This Role Like?

We're looking for a Customer Support Manager / CS Analyst to join our Customer Success team in Boston office or LATAM region. This is a hybrid role that sits at the intersection of customer success and data-driven analysis — not a sales role, but one that requires strong customer-facing skills and genuine curiosity about how things work.

You'll be the go-to person for our customers when they run into issues, questions, or need guidance — and you'll also dig into the data to understand patterns, surface insights, and help the team continuously improve. Think: part support champion, part analyst.

What You'll Do

Customer Engagement & Success

• Act as a trusted point of contact for customers on operational and data-related questions, working closely with Account Managers to ensure a smooth, high-quality experience.
• Support customer onboarding by helping configure workflows, validate data, and ensure customers have what they need to get up and running.
• Communicate clearly and professionally with customers when surfacing findings, flagging issues, or walking them through process changes.
• Help identify at-risk accounts through data signals and collaborate with the CS team to take proactive action.

Analysis & Reporting

• Analyze support ticket trends, response times, resolution rates, and customer feedback to identify recurring issues and root causes.
• Build and maintain dashboards and reports that give the CS team visibility into support health and customer satisfaction.
• Track and maintain SLA metrics; flag breaches and recommend process improvements.
• Synthesize qualitative and quantitative signals to produce regular reports for internal stakeholders.
• Collaborate with Product and Engineering to surface patterns and prioritize fixes based on customer impact.

Operations & Process

• Help design and improve support workflows, documentation, and self-serve resources for customers.
• Maintain a clean, well-organized ticketing system.
• Create and maintain internal playbooks, FAQs, and customer-facing help content.

What We Think You Need to Be Successful

We're open to candidates who don't check every box — outlier candidates who show genuine passion and potential are always welcome.

• 1+ years of experience in a customer support, customer success, or operations role in a B2B SaaS environment.
• Strong analytical skills — you're comfortable working with data, building spreadsheets or dashboards, and drawing conclusions from messy information.
• Excellent written and verbal communication — you can explain complex things simply and professionally to customers.
• High attention to detail and strong organizational skills; you're the kind of person who closes the loop and follows up.
• Customer-first mindset — you genuinely care about the people you're helping and take their problems seriously.
• Comfort navigating ambiguity in a fast-paced, high-growth startup environment.

Bonus Points

• Experience in ad tech, retail media, or marketplace platforms.
• Basic SQL or data querying skills.
• Experience working cross-functionally with Product and Engineering teams.
• Fluency in Spanish or Portuguese (a plus given our global customer base).

What We Value

• Deep dive into details — Not content with surface-level answers. You dig into root causes and find optimal solutions.
• Team first — Low need for individual recognition, always prioritizing collective results over personal credit.
• Thriving with ambiguity — Exceptional ability to tackle open-ended problems in unstructured environments.
• Adaptability — Willingness to learn, mentor, lead, and follow as the situation demands.
• Urgency — A disproportionate sense of urgency in execution, while keeping scalability in mind for long-term success.
• Curiosity — Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

• Horario Fijo: Lunes a viernes 9:00 a 18:00 horas.
  
  
• Modalidad de trabajo: Presencial 4 días a la semana en la oficina y 1 remoto. 

• Ser una persona motivada, con interés en la tecnología, flexibilidad y buenas relaciones interpersonales.

• Excelente habilidades de comunicación y riqueza de vocabulario.

• Pasión por ayudar a las personas y por resolver los problemas de los demás.

• Habilidades de resolución de problemas y enfoque en la atención al cliente

• Proactividad para proponer mejoras de los procesos.

• Capacidad para manejar situaciones complejas.

• Poder adaptarte a plataformas digitales cómo Hubspot y Salesforce

• Seguro médico: Cobertura de vida, dental, catastrófica y de salud (incluye medicamentos).

• Día libre por tu cumpleaños.

• Presupuesto para aprendizaje, desarrollo e idiomas.

• Caja de Compensación Los Andes: Convenio que incluye beneficios sociales y descuentos desde el primer día.

• Opción de elegir entre Sala Cuna Vitamina o Bono de Cuidado Infantil.

• Días de postnatal adicionales para padres (5 legales + 15 adicionales de SumUp) 

• DoDo: Autocuidado confidencial y accesible. Una herramienta de salud mental y bienestar disponible para todos los empleados, con acceso a psicoterapeutas acreditados a precios preferenciales.

• Break 4 Me: Después de 3 años trabajando en SumUp, podrás disfrutar de un mes de sabático pagado.

• Convenio con Banco de Chile: Cuenta bancaria con costo de mantención $0.

• Beneficios en la oficina: Sin código de vestimenta, ambiente pet-friendly, barra de snacks y ¡mucho más!

Si te apasiona la tecnología, los desafíos y estás intersado en integrarte a una empresa en donde tendrás oportunidades de aprendizaje constante, SumUp es tu lugar.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Creemos en el héroe cotidiano. Aquellos que tienen el valor de seguir su pasión y que tienen la fuerza y la determinación de hacer realidad sus sueños.Los dueños de pequeñas empresas están en el centro de todo lo que hacemos, por lo que estamos creando soluciones financieras potentes y fáciles de usar para ayudarles a gestionar sus negocios. 

Buscamos incorporar a nuestro equipo de Santiago a un/a Ejecutivo/a de Atención al Cliente. Buscamos a una persona con buenas habilidades comunicacionales, empática, autónoma, y con facilidad para adaptarse al cambio. Esta persona estará a cargo de atender las consultas que tendrán nuestros clientes de forma telefónica, chat o correo electrónico, junto con identificar oportunidades de mejora en nuestro producto y en nuestras herramientas. Serás la voz de nuestra empresa en Chile, Perú, Colombia y México, por lo que tendrás que ser capaz de aprender rápidamente los procesos y funcionalidades del servicio pudiendo responder a cualquier duda que se presente.

Requisitos

• Horario Fijo: Lunes a viernes 12:00 a 21:00 horas.

• Modalidad de trabajo: Híbrido. presencial 2 días a la semana en la oficina y 3 remoto. 

• Ser una persona motivada, con interés en la tecnología, flexibilidad y buenas relaciones interpersonales.

• Excelente habilidades de comunicación y riqueza de vocabulario.

• Pasión por ayudar a las personas y por resolver los problemas de los demás.

• Habilidades de resolución de problemas y enfoque en la atención al cliente

• Proactividad para proponer mejoras de los procesos.

• Capacidad para manejar situaciones complejas.

• Poder adaptarte a plataformas digitales cómo Hubspot y Salesforce

Qué ofrecemos

• Seguro médico: Cobertura de vida, dental, catastrófica y de salud (incluye medicamentos).

• Día libre por tu cumpleaños.

• Presupuesto para aprendizaje, desarrollo e idiomas.

• Caja de Compensación Los Andes: Convenio que incluye beneficios sociales y descuentos desde el primer día.

• Opción de elegir entre Sala Cuna Vitamina o Bono de Cuidado Infantil.

• Días de postnatal adicionales para padres (5 legales + 15 adicionales de SumUp) 

• DoDo: Autocuidado confidencial y accesible. Una herramienta de salud mental y bienestar disponible para todos los empleados, con acceso a psicoterapeutas acreditados a precios preferenciales.

• Break 4 Me: Después de 3 años trabajando en SumUp, podrás disfrutar de un mes de sabático pagado.

• Convenio con Banco de Chile: Cuenta bancaria con costo de mantención $0.

• Beneficios en la oficina: Sin código de vestimenta, ambiente pet-friendly, barra de snacks y ¡mucho más!

Si te apasiona la tecnología, los desafíos y estás intersado en integrarte a una empresa en donde tendrás oportunidades de aprendizaje constante, SumUp es tu lugar.

SumUp is on a mission to empower small businesses worldwide with simple and affordable tools. Today, more than 4 million businesses across 37 markets rely on SumUp to manage payments, finances, and customer relationships. With a team of over 4,000 people from more than 90 nationalities, SumUp is built on global collaboration, inclusivity, and a continuous learning culture. They're committed to creating an environment where everyone belongs, feels supported, and can grow — no matter how they identify.

Team description

The CoreOPS team is the operational backbone behind SumUp's product ecosystem in Latin America, made up of three focused cells: Payments, Non-Payments, and Enablement. This role sits at the heart of the Non-Payments cell, where products like the SumUp Business Account, collections/subscriptions, and electronic invoicing (DTE) are growing fast and need a dedicated owner to make sure they run reliably and improve continuously. If you're energised by complex operational challenges and want to see the direct impact of your work on merchants and product teams, this is a role with real scope and meaningful ownership.

What you'll do

• Design and maintain operational KPIs and dashboards across Non-Payments products (Business Account, subscriptions/collections, and electronic invoicing/DTE), ensuring clear visibility of product health across Chile, Peru, Colombia, and Mexico
• Define minimum operational standards (SLOs, SLAs, error thresholds) together with product owners, track performance against them, and coordinate corrective actions when deviations arise
• Own key operational routines such as reconciliations, exception handling, and periodic checks, while supporting the design of new processes that improve reliability and merchant experience
• Act as the operational point of contact for external providers, using data and clear metrics to raise incidents, negotiate fixes, and prioritise improvements
• Partner with Product, Engineering, Enablement, Finance, and Support teams to deliver data-driven insights, align on improvement roadmaps, and identify opportunities for automation and better monitoring across Non-Payments products

You'll be great for this role if…

• Strong analytical skills and hands-on experience working with operational or product data to identify patterns, risks, and actionable opportunities — including SQL and BI tools such as Looker, Power BI, Tableau, or similar.
• Ability to structure complex problems, set clear priorities, and translate data into decisions that teams can act on with a hypothesis-driven approach.
• Experience supporting cross-functional stakeholders and communicating clearly and concisely, in both Spanish and English.
• Comfort working across multiple products and initiatives simultaneously, adapting quickly as priorities and products evolve.
• A proactive ownership mindset — someone who doesn't just flag problems but drives them through to resolution, with a strong focus on operational quality and reliability.

Nice to have

• Experience in fintech, payments, or financial services operations
• Exposure to digital financial products such as digital accounts, subscriptions, invoicing, or lending
• Familiarity with subscription billing, recurring payments, or dunning processes
• Understanding of tax/e-invoicing concepts (DTE or equivalent) in LATAM

Why you should join SumUp 

• 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Santiago office. This involves an office-first setup
• 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• 📚 A dedicated annual L&D budget that you can use to advance your career through further education
• 🏖 Generous time off: 20 days of paid leave, plus public holidays and special leave days
• 🏥 Health and life coverage: in partnership with Zurich, we offer health insurance, including optical and dental and life insurance
• 💻 Extra allowances: tax-free support for meals, childcare, transportation, and home internet
• 🌴 Break4me: 1-month sabbatical after 3 years of service
• 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

#LI-KG1 #LI-REMOTE

We’re expanding across Mexico, Brazil, Argentina, Colombia, Chile, and Peru, and we’re looking for a Principal Database Programmer to help build the foundation of our clinical data operations in LATAM. In this high‑impact role, you’ll lead the development, testing, implementation, and support of clinical databases from start-up through post‑lock, while partnering closely with Data Management, Project Management, EDC vendors, and clients.

You’ll guide database design, oversee programming activities, troubleshoot complex technical issues, support system administration, forecast project needs, and contribute to SOP and process development. This is also a unique opportunity to mentor junior programmers, train end users, support onboarding, and influence how our new regional team grows.

If you’re motivated by technical leadership, collaboration, and the chance to help shape a new regional department from the ground up, we’d love to hear from you!

Essential functions of the job include but are not limited to:

• Maintains responsibility of assigned projects. Ensures on-time delivery, communicates the status of projects to internal teams and study
• Maintains awareness of the key elements of the contract and scope of work for assigned project(s) and communicates status updates to the Project team as necessary.
• Perform project forecasting of hours, and identification of resource requirements and manages project budgets including identification of out-of-scope work and post production changes
• Provides input and guidance to the design of clinical databases to the client and internal teams
• Builds and supports clinical databases
• Develops, tests, and validates programs and clinical database to support client-related projects and third-party applications.
• Provides system administration and advanced technical support services for internally developed applications and clinical databases, client-related projects and third-party applications
• Troubleshoots and resolves software and clinical database problems
• Develops and maintains study-specific validation documents
• Provides support to data management for client-related projects from CRF design to post database close and archival
• May design, develop and validate the Company’s internal applications, client-related projects and third-party applications.
• Participate in software vendor selection
• Participate in conducting EDC demonstrations and trainings
• Participate in the development and maintenance of Standard Operating Procedures (SOPs) and corresponding process documentation related to data management and database management activities
• Supports with onboarding of new hires
• Provide leadership for cross-functional and organization-wide initiatives, where applicable
• Trains and ensures that all data management project team members have been sufficiently trained
• Communicate with study sponsors, vendors and project teams as needed regarding data, database or other relevant project issues
• Present software demonstrations/trainings, department/company training sessions, present at project meetings
• Performs all duties in accordance with SOPs, government regulations, guidelines and industry standards.
• May require some travel
• Perform other duties as assigned

Qualifications:

Minimum Required:

• Minimum 8 years’ experience
• Bachelors and/or a combination of related experience
• Professional working proficiency in English required

Other Required:

• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Able to handle a variety of clinical research tasks.
• Excellent organizational and communication skills
• Professional use of the English language; both written and oral.
• Experience in Object Oriented Programming (C#, C++, VBS, etc.…),
• Understanding of CDISC standards (CDASH, SDTM, ADaM, etc.)
• Experience in clinical database management system development.
• Experience in a clinical, scientific or healthcare discipline.
• Proficiency in more than one CDMS system to include building forms, edit checks and complex rule development.  Awareness of CRF standards and input to maintenance of standards library. Ability to troubleshoot and support peers with technical issues and build solutions.Broad knowledge of drug, device and/or biologic development and effective data management practices
• Strong leadership and interpersonal skills

Preferred:

• Experience in a clinical, scientific or healthcare discipline and multiple therapeutic area experience, preferably Oncology
• Experience in utilizing various Database Programming systems

Skills:

Competencies: 

• Ability to work independently, manage time and create plans to achieve project revenue and business goals
• Ability to work effectively with minimal direction; must be a self-motivated and self-directed individual who enjoys a challenging and dynamic work environment
• Team player willing to collaborate and share knowledge
• Highly organized
• Effective communication, interpersonal and negotiation skills
• Excellent organization and prioritization skills
• Exceptional customer service orientation and proven track record of successful client relationship management
• Conducts formal presentations to a wide variety of audiences including colleagues and clients with a high level of proficiency

#LI-AG2 #LI-REMOTE

We’re expanding across Mexico, Brazil, Argentina, Colombia, Chile, and Peru, and we’re looking for a Principal Database Programmer to help build the foundation of our clinical data operations in LATAM. In this high‑impact role, you’ll lead the development, testing, implementation, and support of clinical databases from start-up through post‑lock, while partnering closely with Data Management, Project Management, EDC vendors, and clients.

You’ll guide database design, oversee programming activities, troubleshoot complex technical issues, support system administration, forecast project needs, and contribute to SOP and process development. This is also a unique opportunity to mentor junior programmers, train end users, support onboarding, and influence how our new regional team grows.

If you’re motivated by technical leadership, collaboration, and the chance to help shape a new regional department from the ground up, we’d love to hear from you!

Essential functions of the job include but are not limited to:

• Maintains responsibility of assigned projects. Ensures on-time delivery, communicates the status of projects to internal teams and study
• Maintains awareness of the key elements of the contract and scope of work for assigned project(s) and communicates status updates to the Project team as necessary.
• Perform project forecasting of hours, and identification of resource requirements and manages project budgets including identification of out-of-scope work and post production changes
• Provides input and guidance to the design of clinical databases to the client and internal teams
• Builds and supports clinical databases
• Develops, tests, and validates programs and clinical database to support client-related projects and third-party applications.
• Provides system administration and advanced technical support services for internally developed applications and clinical databases, client-related projects and third-party applications
• Troubleshoots and resolves software and clinical database problems
• Develops and maintains study-specific validation documents
• Provides support to data management for client-related projects from CRF design to post database close and archival
• May design, develop and validate the Company’s internal applications, client-related projects and third-party applications.
• Participate in software vendor selection
• Participate in conducting EDC demonstrations and trainings
• Participate in the development and maintenance of Standard Operating Procedures (SOPs) and corresponding process documentation related to data management and database management activities
• Supports with onboarding of new hires
• Provide leadership for cross-functional and organization-wide initiatives, where applicable
• Trains and ensures that all data management project team members have been sufficiently trained
• Communicate with study sponsors, vendors and project teams as needed regarding data, database or other relevant project issues
• Present software demonstrations/trainings, department/company training sessions, present at project meetings
• Performs all duties in accordance with SOPs, government regulations, guidelines and industry standards.
• May require some travel
• Perform other duties as assigned

Qualifications:

Minimum Required:

• Minimum 8 years’ experience
• Bachelors and/or a combination of related experience
• Professional working proficiency in English required

Other Required:

• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Able to handle a variety of clinical research tasks.
• Excellent organizational and communication skills
• Professional use of the English language; both written and oral.
• Experience in Object Oriented Programming (C#, C++, VBS, etc.…),
• Understanding of CDISC standards (CDASH, SDTM, ADaM, etc.)
• Experience in clinical database management system development.
• Experience in a clinical, scientific or healthcare discipline.
• Proficiency in more than one CDMS system to include building forms, edit checks and complex rule development.  Awareness of CRF standards and input to maintenance of standards library. Ability to troubleshoot and support peers with technical issues and build solutions.Broad knowledge of drug, device and/or biologic development and effective data management practices
• Strong leadership and interpersonal skills

Preferred:

• Experience in a clinical, scientific or healthcare discipline and multiple therapeutic area experience, preferably Oncology
• Experience in utilizing various Database Programming systems

Skills:

Competencies: 

• Ability to work independently, manage time and create plans to achieve project revenue and business goals
• Ability to work effectively with minimal direction; must be a self-motivated and self-directed individual who enjoys a challenging and dynamic work environment
• Team player willing to collaborate and share knowledge
• Highly organized
• Effective communication, interpersonal and negotiation skills
• Excellent organization and prioritization skills
• Exceptional customer service orientation and proven track record of successful client relationship management
• Conducts formal presentations to a wide variety of audiences including colleagues and clients with a high level of proficiency

#LI-AG2 #LI-REMOTE

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.
  
  

Who You Are:

• Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
• Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
• A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills
• Desired hands-on experience in two or more of the following areas:
• Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
• Public Cloud: AWS, Azure, GCP, or Alibaba
• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
• Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
• Config Mgmt: Terraform, Ansible, Puppet, Chef
• CI / CD: Jenkins, Gitlab
• Bonus Points:
• Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
• Previous experience using Datadog and/or other cloud monitoring tools (APM, 
• Infrastructure, Logs, Synthetics, NPM)
• Previous experience with root-cause-analysis, troubleshooting, debugging

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed.

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

At Topsort, we communicate openly and move fast. We say things as they are, challenge each other early, and embrace feedback with curiosity—it’s how we build better, faster. Every experiment has a purpose, and every outcome helps us make the next decision smarter. There’s no single formula for success here; we find what works, improve it, and scale it.

We’re collaborative internally and competitive externally—never the other way around. The pace is quick, sometimes a 100-mph kind of fast, and that’s what keeps it exciting. We act with intent, lift each other up, and turn bold ideas into real results. No endless meetings here—if it can be done today, it gets done today.

About the Role:

We are looking for a hands-on and client-facing Software Engineers, Integrations focused to join our team at Topsort. In this role, you will play a pivotal part in translating real-world business needs into powerful, scalable product solutions. You’ll collaborate directly with sales, product, and engineering teams to support Pre-sales conversations - partner with sales to understand customer pain points, lead technical implementations with Topsort. 

You will:

• Engage with Prospects & Clients: Work closely with the sales and customer success teams to understand client requirements and propose tailored technical solutions.
• Own Technical Discovery & Demos: Lead technical conversations and run product demonstrations that align our platform’s capabilities with customer needs.
• Solution Design: Translate business challenges into feasible product configurations, data integrations, and implementation plans.
• Support RFPs and Security Questionnaires: Respond to technical and compliance-related questions in RFPs and trust questionnaires.
• Own the entire integration process – You won’t just be following instructions; you’ll be leading integrations end-to-end, solving complex challenges, and acting as a trusted technical advisor to our clients.
• Be the bridge between tech & customer success – Work directly with clients, engineers, and product teams to deeply understand their needs and ensure seamless API integrations. Your solutions won’t just be functional—they’ll be impactful and user-friendly, strengthening long-term customer relationships.

What We Think You Need to Be Successful

We’re open to candidates who don’t check every box but show strong potential.

Core Requirements & Experience

• Industry Experience: 1+ years in software development, managing integrations, APIs, system interoperability, or ad tech is a plus. etc.
• API Expertise: Strong experience with RESTful APIs, authentication methods (OAuth), and data formats (JSON, XML).
• Proven ability to communicate complex technical ideas clearly to both technical and non-technical audiences.
• Demonstrated success working directly with enterprise clients, understanding their operational realities and constraints.
• Comfortable navigating ambiguity and making decisions with incomplete information.
• Clear sense of ownership — you lead the solution from pre-sales design through implementation and post-sale success.
• Experience collaborating with product and engineering teams to shape customer-driven roadmaps.
• Bachelor’s degree and above in Computer Science, Engineering, or related field from a top school. 
• CRM & Platforms: Familiarity with customer relationship management (CRM) tools and integration platforms.
• Communication & Stakeholder Management:  Strong ability to interact with both technical and non-technical audiences, translating complex concepts into actionable insights.

The salary range for this role is $6,000 - $12,500 per month (Gross in USD) 

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

Compensation:

For this principal development role, with 12+ years of experience, the compensation range is  $6,000 - $12,500 per month. This range acknowledges the extensive expertise, leadership capabilities, and significant contributions expected at this level, offering a competitive salary to reflect the value of advanced skills and experience.

Interview Process

We believe transparency is important at Sezzle. Regularly providing feedback while setting expectations is part of our culture starting with the interview process. Advancement through each step is not guaranteed.

• Application submitted (you are here)
• Wonderlic test (30-40 min)
• Interview with recruiters (30 min)
• Coding assessment (~1.5 hours)
• Interview with engineers (1 hour)
• Interview with engineering leadership (30-45 min)
• Offer!

About the Role: 

We are seeking a talented and motivated best-in-class Principal Software Engineer. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As a Principal Software Engineer with Sezzle, you will work with highly-motivated teams to tackle interesting and challenging problems across multiple areas of the organization. Your experience and guidance will help other members of the team level-up their own skills as well. You will spend your time working with AI/ML tooling to identify creative uses to fill existing and emerging gaps in the applications.

In this backend focused role, you will work closely with stakeholders from Product, Support and the business. You’ll also partner with other engineering teams to provide high-quality, scalable, and innovative solutions to internal and customer problems. Your day-to-day responsibilities will include designing, developing, and delivering new features, as well as unblocking and mentoring your teammates. Your work will generally focus on the lower level features and optimizations.

This role has both an internal and external focus, your contributions will make a meaningful difference in the day-to-day lives of your peers at Sezzle, enhancing their ability to support our business and customers, and you will have opportunities to take any feedback and iterate.

What You'll Do:

• Architect, design, and build scalable backend services and APIs primarily in Golang, leveraging AWS, RDS (MySQL/Postgres), and modern distributed patterns.
• Lead Sezzle’s AI enablement efforts, identifying opportunities to apply AI and automation to enhance developer productivity, internal tooling, and customer experiences.
• Partner with teams across the organization to integrate modern AI capabilities - Primarily around tools like Claude Code, Codex, Cursor and enhancing team productivity.
• Drive consistency and scalability across a distributed microservices architecture while maintaining performance and reliability.
• Establish and evolve engineering best practices for observability, security, and CI/CD across teams.
• Mentor engineers and champion a culture of learning, innovation, and operational excellence.
• Collaborate cross-functionally to translate business goals into technical roadmaps and deliver results that matter.

What We Look For:

• 12+ years of professional software engineering experience, including significant backend experience.
• Deployed significant changes to a production application in the past 30 days.
• Strong proficiency in Golang, with experience building and maintaining RESTful APIs.
• Expertise with SQL-based RDBMS (MySQL, PostgreSQL) and experience optimizing schema and queries for performance at scale.
• Solid understanding of distributed systems design patterns (e.g., transactional outbox, event-driven architecture, queues).
• Demonstrated ability to bring new ideas forward, influence decisions, and lead complex technical initiatives.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Preferred Knowledge and Skills:

• Proficiency in observability tools (Prometheus, Grafana, Datadog, New Relic).
• Experience with AWS cloud infrastructure, mainly AWS Aurora RDS, both MySQL and Postgres.
• Experience in fintech, payments, BNPL, or consumer lending - familiarity with financial compliance, credit decisioning, or transaction processing systems.
• Experience with CI/CD pipelines and containerized microservices (Docker, Kubernetes).
• Working knowledge of TypeScript, React, or React Native.
• Familiarity with AI/ML tooling (e.g., OpenAI API, LangChain, Hugging Face, or custom LLM integrations).
• Track record of shipping commercial APIs and data-driven applications in high-growth environments.
• Proven leadership in guiding technical direction, improving system reliability, and scaling engineering organizations.

About You: 

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

Sezzle’s Technology Stack:

• Languages: Golang, Typescript, Python
• Frontend: Typescript - React and React Native
• Backend: Golang
• Database: MySQL, Postgres, Elasticsearch
• DevOps & Cloud: AWS, Kubernetes
• Version Control: Git
• CI/CD: Gitlab
• Testing: Developer and AI-driven, focus on automated end-to-end, integration, and unit tests
• Open Source: Sezzle is focused on using open source, and we build what we can before buying!

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

#Li-remote #full-time

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a talented and motivated Marketing Analyst- Comms who is best in class, with a high IQ and a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with strong prospects for continued growth and increased ownership.

The Marketing Analyst - Comms, will sit at the intersection of data, CRM strategy, and AI-driven efficiency. We’re looking for an execution-oriented person who owns their work from end-to-end. You'll dive into the details of how our campaigns operate across email, push, SMS, and in-app channels, spot friction and inefficiency, and design smarter ways forward. You'll spend most of your time inside Braze, Sezzle's primary consumer-focused CRM and marketing automation platform, building and analyzing campaigns across email, push, SMS, and in-app channels. You'll dig into performance data to identify what's working, surface gaps in our consumer journeys, and develop new comms to fill them. You'll also look for every opportunity to apply AI tools to make the team's output faster, sharper, and more scalable.
This isn't a role where you wait for assignments. We want someone who can look at a set of data, identify the opportunity, and start building toward it then communicate what  they found and why it matters to the team around them.

What You'll Do:

• CRM Campaign Execution & Analysis

  • Build, launch, and iterate on campaigns and canvases in Braze across email, push, SMS, and in-app channels.

  • Audit existing consumer journeys to identify engagement gaps, drop-off points, and missed messaging opportunities.

  • Develop segmentation strategies and personalized comms that improve activation, engagement, and retention.

  • Support A/B test design, execution, and readout — translating results into clear, actionable recommendations.

  • Maintain performance dashboards and reporting frameworks that make campaign data interpretable for the broader marketing team.

  • Track KPIs including DAU, ARPDAU, LTV per user, open rates, click rates, and conversion, and surface insights tied to those metrics.

  • Effectively manage our marketing CRM tool to drive new and innovative use cases that can be shared across the team

  • Write SQL queries to investigate issues and campaign results using internal data

  AI, Automation & Process Optimization

  • Identify opportunities to apply AI tools and automation across marketing workflows from copy generation to campaign QA to performance analysis.

  • Build and iterate on tools, templates, and agents that reduce manual effort and improve output consistency.

  • Stay current on emerging AI/automation capabilities and bring concrete recommendations for how they can be applied within Sezzle's marketing stack.

  Cross-Functional Collaboration

  • Partner with marketing, product, data, and engineering teams to align on tooling decisions and ensure smooth implementation.

  • Serve as a connector between technical teams and marketing stakeholders, translating requirements in both directions.

  • Facilitate adoption of new tools and workflows by developing documentation, training materials, and hands-on support for team members.

  • Identify and flag integration risks early; bring concrete mitigation recommendations.

What We Look for:

• Skills & Competencies

  • Hands-on experience building or implementing AI tools, agents, and automation in a professional setting.

  • Strong analytical skills, comfortable working with data, running queries, and presenting findings with context.

  • Experience in consumer marketing operations, CRM platforms (Braze or similar), or marketing technology stacks; Braze experience is a plus.

  • Ability to identify process inefficiencies and develop structured, scalable solutions.

  • Excellent written and verbal communication skills, and you can explain technical concepts clearly to non-technical teammates.

  • Basic project management skills; organized, proactive, and reliable with deadlines.

  • Experience with segmentation, A/B testing, and performance reporting.

  • Strong experience in data visualization tools and SQL.

  • Ability to prioritize and manage multiple tasks simultaneously 

  Educational & Professional Experience

  • Background in computer science, analytics, engineering, AI, and/or related fields.

  • Exposure to business, marketing, finance, or other related fields

  • Previous internships or academic projects involving campaign management, marketing analytics, and content creation preferred.

  • Professional, academic or personal projects that demonstrate an ability to creatively use AI to create efficiencies.

Preferred Qualifications:

• Experience building AI-first platforms or internal products from scratch, including early architectural decisions.

• Strong foundation in core machine learning and data science principles, including supervised/unsupervised learning, feature engineering, model evaluation, and statistical inference.

• Experience with transformer architectures (BERT, GPT, etc.) and understanding of attention mechanisms, tokenization, and fine-tuning strategies for domain-specific applications.

• Experience developing AI-assisted or agentic systems that interact with tools, data, or workflows.

• Familiarity with embeddings and vector representations, including text embeddings, similarity search, and integration with vector databases (Pinecone, Weaviate, pgvector, or similar).

• Experience with NLP techniques including text classification, named entity recognition, semantic search, and information extraction.

• Familiarity with cloud-native development using AWS.

• Understanding of prompt engineering, retrieval-augmented generation (RAG), and LLM application patterns.

• Experience with containerized systems and orchestration tools such as Docker and Kubernetes.

• Exposure to CI/CD pipelines and modern development workflows (e.g., GitLab).

• Experience with Golang is a plus (or willingness to learn).

• Experience with Braze or similar consumer facing CRM platforms and/or various B2C digital marketing channels like affiliate, CTV, paid social, paid search, GEO/SEO, DSP.

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.

• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things

• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.

• You earn trust - you listen attentively, speak candidly, and treat others respectfully.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

#Li-remote #full-time

Linqia is the leader in the influencer marketing industry. We’re a growing tech start-up, having experienced 100% year-over-year growth and break-even. At Linqia, we partner with the world’s largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.

SOFTWARE AND INFRASTRUCTURE DEVOPS ENGINEER

Experience level  3+ YoE supporting production saas in AWS 

Location Anywhere in LATAM preferably in Colombia

Employment type Full‑time contract

ABOUT THE ROLE

Build out  a cloud‑native team that owns the entire software delivery life cycle on Amazon Web Services. You will combine deep Kubernetes expertise with Python and shell scripting to automate, monitor, and continuously improve the Linqia platform while driving FinOps practices to keep our cloud footprint efficient. Work in a GitOps culture where every change is delivered through pull requests and rolled out by automated pipelines.

WHAT YOU WILL DO

• Design, maintain, and evolve our AWS account structure, VPC networking, IAM policies, security boundaries, and cost‑management controls using Terraform and the AWS console
• Maintain secure networking layers with AWS load balancers, ingress controllers, service‑mesh policies, network policies, and zero‑trust principles
• Operate and harden production‑grade Kubernetes clusters on AWS EKS, including upgrades, service mesh, policy management, and multi‑cluster architectures driven by Argo CD
• Build reusable infrastructure‑as‑code modules with Terraform that provision cloud resources in minutes while enforcing tagging standards and least‑privilege access
• Create self‑service CI/CD pipelines in Jenkins and GitHub Actions for fast, safe releases with automated testing and promotion across environments
• Deliver real‑time observability with Datadog, Prometheus, Grafana, CloudWatch, and OpenTelemetry, and use these tools to assist in solving production bugs and issues
• Administer and maintain purpose-built Linux VMs via configuration management tools like Puppet, Ansible, or Chef
• Deploy, scale, and maintain databases on AWS (Aurora, PostgreSQL, MySQL, OpenSearch, etc.), maintaining high database performance/uptime, optimizing tables and datasets, and ensuring disaster recovery protocols are in place.  
• Support developers by maintaining Podman‑based local dev boxes and Kubernetes staging environments that mirror production, ensuring smooth hand‑off from local code to cloud‑native deployments
• Implement FinOps practices: track and forecast AWS spend, enforce cost‑allocation tagging, identify rightsizing opportunities, manage Savings Plans or Reserved Instances, and build cost‑optimisation dashboards for engineering and finance stakeholders
• Write automation utilities and command‑line tools in Python and craft shell scripts that glue components and workflows together
• Champion reliability through incident reviews, capacity planning, game days, chaos testing, and service‑level objective tracking
• Collaborate in Agile rituals, plan sprints, refine backlog tickets, and pair with peers to spread DevOps and FinOps best practices

WHAT YOU BRING

• Bachelor degree in Computer Science or equivalent practical experience
• three plus years working with cloud infrastructure or platform engineering focused on AWS
• Deep hands‑on experience with Kubernetes, preferably EKS, covering upgrades, networking, storage, RBAC, and custom resources
• Proficiency in Python and Bash or Zsh scripting
• Strong understanding of core AWS services EC2, VPC, IAM, ALB, S3, RDS, CloudFormation, and CloudWatch
• Demonstrated experience applying FinOps principles: cost monitoring, forecasting, and optimisation on AWS
• Solid experience with Docker and container runtimes, with emphasis on Podman for local development environments
• Hands‑on practice with configuration‑management tools such as Ansible or Puppet and infrastructure‑as‑code with Terraform
• Proven use of Datadog for metrics, logs, and APM, plus familiarity with Prometheus and Grafana dashboards
• Comfortable with Git‑based workflows, feature branching, and pull‑request reviews
• Strong SQL skills and a deep understanding of relational database internals
• Competent in Linux administration, process troubleshooting, and performance tuning
• Practical knowledge of TCP/IP, HTTP, TLS, DNS, and common networking tools
• Clear communication skills and an ability to translate complex technical topics to diverse audiences
• Familiarity with Scrum or Kanban and a continuous‑improvement mindset

EXTRA CREDIT

• AWS certifications such as Solutions Architect, DevOps Engineer, or FinOps Practitioner
• Experience with AWS security tooling GuardDuty, Security Hub, IAM Access Analyzer, and KMS
• Building data pipelines with Apache Spark, Flink, or similar frameworks
• Implementing event‑driven architectures with Kafka Streams or KSQL
• Applying SRE practices such as error budgets and service‑level dashboards
• Exposure to machine‑learning workflows, ModelOps, or MLOps in production

_{This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.}

_{Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.}

Payroll Specialist 

About the Role
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

Day-to-day you will be expected to:

A key component of our client’s mission to empower retirement savings includes effortless plan

onboarding and ongoing plan administration. You will support coordination of payroll systems setup, to ensure implementation is frictionless.

This will include:

• Referencing existing documentation on payroll systems.
• Ensuring action items are completed in a timely manner.
• Increasing client speed to complete onboarding through successful completion of project tasks.

Requirements:

• Keen attention to detail and deadlines
• Strong ability to follow written and verbal instructions
• Fluency in English both written and spoken
• Experience in operations or administrative roles is a plus, but not required. What’s most important is your ability to quickly understand new concepts and your passion for the work.
• Experience with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, and Jira/Confluence

Qualities and Skills:

• Good organizational skills.
• A quick learner.
• Regularly seeking understanding by frequently asking questions.

Hours:

40 hours per week

9-5pm US-ET

Must be able to work US-East Coast/New York Time Zone

Compensation

• Type: Hourly
• Rate: $5/hour

Employment type: Contract
Workplace type: Remote

#LI-AM1

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Senior Organic Search Strategist’s role is to create and execute on custom Organic Search strategies that align with the client’s KPIs using all aspects of Organic Search including on-page SEO, technical SEO, off-page SEO elements and informational SEO Content. He/She is a great communicator who can explain SEO and SEO Content strategies to various clients ranging from C-levels, non-marketing POCs to SEO experts. He/She explains the “why” behind the strategy in order to get strong buy-in from the client for speedy implementation. He/She is a problem solver who pivots their strategy based on account performance leveraging both transactional/lead gen pages as well as article content when needed. He/She is constantly learning about updates to Google’s algorithm and brainstorming new strategies to move the needle for clients. He/She is a strong internal communicator who also mentors & coaches junior team members to grow their own skill sets. 

Responsibilities:

• Advanced understanding of all aspects of organic search including on-page, technical, off-page, and SEO content. Work autonomously to think outside the box and craft custom organic search strategy as needed to help clients hit their goals
• Knowledge of recent algorithm updates, ranking factors, and industry best practices
• Excellent storyteller: Able to explain organic search performance, how it assisted other channels in the funnel, how it affects the client's business, and recommended next steps
• Advanced knowledge in using analytical tools necessary for SEO performance and reporting including Google Analytics, Google Search Console, SEMRush, AHREFs, Moz, Screaming Frog, & others
• Strong time management & organization skills
• Comfortable setting expectations & pushing back on strategy with clients when needed
• Strong presentation skills to tailor messages to audiences, communicate complex topics simply, and deliver actionable insights and analyses. Can clearly communicate how articles/blog helps support bottom of funnel pages to get client buy-in on top/middle of funnel content
• Problem solves performance & strategy challenges
• Creation of clear, strategic short term & long term roadmaps to accomplish client's goals
• Handles client challenges related to the channel. Proactively finds solutions, and builds organic search Blueprints and Schedules. Manages accounts with the highest workflow volume or complexity with positive feedback (mix between enterprise, growth and core accounts)
• Thinks beyond PDM existing organic search deliverables to move the needle
• Establish organic search goals & forecasts for any scenario (and knows when to adapt or re-forecast as needed)
• Ability to delegate with clear direction. Proactively identify workflow that can be executed by support resources
• Leads trainings and plays an active role in team member development within department
• Successful at rapport building to help establish client trust as organic search authority
• Present new SEO and content strategies to help the organic search offering continue to grow
• Identifying content gaps, aligning content efforts with priority business focuses and core SEO pages, and proposing new content strategies
• Consistently identifies cross-channel strategies/collaborations on accounts to improve performance
• Consistently hits channel's goal across all accounts or recommends strategic pivots to increase channel's performance
• 100% completion of Power Digital processes each week (Asana, Slack, novaPulse, etc.)
• Sufficient QA that results in no errors that would yield a negative impact to revenue for clients
• Power Circuit Completion / Adoption
• On time for all deliverables & launches
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• Minimum of 5 years of experience in an SEO-based role
• Advanced understanding of all aspects of organic search including on-page, technical, off-page, and SEO Content. Aligning SEO and Content efforts with priority business focuses. Work autonomously to think outside the box and craft custom organic search strategies as needed to help clients achieve their goals in an attempt to maintain client retention
• Advanced knowledge and experience using analytical tools necessary for SEO performance and reporting including Google Analytics, Google Search Console, SEMRush, AHREFs, Moz, Screaming Frog, & others. Keeping up with industry best practices and changing SERP landscape
• Ability to provide positive and constructive feedback to team members who are supporting on accounts. Bonus if you have experience training other team members. 
• Strong time management and organizational skills when it comes to roadmapping strategy, planning deliverables, delegating tasks, and reviewing tasks
• Proactive & solution oriented problem solver related to both client accounts and internal situations. You have a team-player mentality
• Excellent storyteller with strong presentation skills to tailor messages to audiences, communicate complex topics simply, and deliver actionable insights and analyses

Key Performance Indicators (KPIs)

• Client Book Revenue per Employee: $34k
• Client Retention Rate: 90%
• Range of the number of accounts (5-10)
• Team Retention (of DRs if applicable): 90%

Most Important Things (MITs)

• Independently execute on 100% of the standard/set SEO and content deliverables (not inclusive of Elevated Link Building and Technical SEO)
• Clear, professional and confident communication & client comprehension that explains the "why" behind Organic Search reports & ties Organic Search to the full funnel
• Always hitting deadlines in regards to client workflow with minimal errors (no typos, grammatical issues) and strong attention to detail with minimal review from AM/AD

Benefits & Perks:

• Base salary + commission opportunities
• Prepaid Medicine Plan
• 15 paid vacation days (PTO) per year
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid 
• A one time 400.000 COP Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 17 observed Colombian national holidays + 2 mental health recharge days per year
• Legal benefits like Prima, Cesantias
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange and continue reaching new heights! Come work alongside Similarwebbers who are bright, curious, practical, and good people.

As a Sales Manager at Similarweb, you will be responsible for driving the sales strategy and closing new business in the LATAM market. This role will be key to expanding our customer base by offering advanced market intelligence solutions, including web traffic insights, keyword analysis, and digital advertising monitoring through Admetricks Ad Intelligence. This reports to the Director for New Sales, LATAM. 

Why is this role so important at Similarweb?

Similarweb’s digital intelligence solutions serve thousands of customers across many different industries and use cases worldwide, and we haven’t even scraped the barrel of our total addressable market. As a Sales Manager for Inside Sales, you will control the entire sales cycle, and develop critical relationships with our small to medium size business prospects. 

With customers who love the product, strong brand recognition, and a supportive team behind you, you’ll be set up for success to meet your sales quotas.

So, what will you be doing all day?

Your role as part of the Inside Sales team means your daily responsibilities may include:

• Sales Strategy:
• Identify and prioritize business opportunities in key industries such as e-commerce, digital marketing agencies, media, telecommunications, financial services, and travel.
• Develop and implement action plans to acquire new customers and achieve sales targets.
• Sales Cycle Management:
• Manage the full sales cycle, from prospecting to closing deals, leveraging support from the SDR and MIR teams.
• Build strong relationships with decision-makers at target companies.
• Prepare tailored proposals and presentations that address client needs.
• Collaboration and Coordination:
• Work closely with the Sales Executive and the broader sales team to maximize results.
• Collaborate with internal teams such as marketing and product to ensure solutions meet client expectations.
• Performance Tracking and Reporting:
• Report on key performance metrics (pipeline, conversion rates, revenue) to the LATAM Director for New Sales.
• Maintain up-to-date records in tools like Salesforce.
• Product Positioning:
• Effectively demonstrate and communicate the value of Similarweb and Admetricks solutions to address specific client challenges.
• Stay updated on market trends and competitors.

This is the perfect job for:

• 3-5 years in B2B sales roles, preferably in tech, SaaS, or market intelligence solutions.
• Native Spanish speaker.
• Intermediate English (essential for collaborating with global teams and international clients).
• Has a proven track record of acquiring new clients and closing high-impact deals.
• Strong prospecting and full-cycle sales management skills.
• Excellent communication, negotiation, and presentation abilities.
• Results-driven mindset with a focus on meeting and exceeding targets.
• Familiarity with tools like Salesforce, LinkedIn Sales Navigator, and similar CRMs.
• Understanding of trends in digital marketing, advertising, e-commerce, and related technologies.
• Bachelor’s degree in Business Administration, Marketing, International Business, or a related field.

Why you’ll love being a Similarwebber:

You’ll get to sell a product you actually believe in: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

#LI-SS #LI-hybrid

Linqia is the leader in the influencer marketing industry. We’re a growing tech start-up, having experienced 100% year-over-year growth and break-even. At Linqia, we partner with the world’s largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.

SOFTWARE AND INFRASTRUCTURE DEVOPS ENGINEER

Experience level  3+ YoE supporting production saas in AWS 

Location Anywhere in LATAM preferably in Colombia

Employment type Full‑time contract

ABOUT THE ROLE

Build out  a cloud‑native team that owns the entire software delivery life cycle on Amazon Web Services. You will combine deep Kubernetes expertise with Python and shell scripting to automate, monitor, and continuously improve the Linqia platform while driving FinOps practices to keep our cloud footprint efficient. Work in a GitOps culture where every change is delivered through pull requests and rolled out by automated pipelines.

WHAT YOU WILL DO

• Design, maintain, and evolve our AWS account structure, VPC networking, IAM policies, security boundaries, and cost‑management controls using Terraform and the AWS console
• Maintain secure networking layers with AWS load balancers, ingress controllers, service‑mesh policies, network policies, and zero‑trust principles
• Operate and harden production‑grade Kubernetes clusters on AWS EKS, including upgrades, service mesh, policy management, and multi‑cluster architectures driven by Argo CD
• Build reusable infrastructure‑as‑code modules with Terraform that provision cloud resources in minutes while enforcing tagging standards and least‑privilege access
• Create self‑service CI/CD pipelines in Jenkins and GitHub Actions for fast, safe releases with automated testing and promotion across environments
• Deliver real‑time observability with Datadog, Prometheus, Grafana, CloudWatch, and OpenTelemetry, and use these tools to assist in solving production bugs and issues
• Administer and maintain purpose-built Linux VMs via configuration management tools like Puppet, Ansible, or Chef
• Deploy, scale, and maintain databases on AWS (Aurora, PostgreSQL, MySQL, OpenSearch, etc.), maintaining high database performance/uptime, optimizing tables and datasets, and ensuring disaster recovery protocols are in place.  
• Support developers by maintaining Podman‑based local dev boxes and Kubernetes staging environments that mirror production, ensuring smooth hand‑off from local code to cloud‑native deployments
• Implement FinOps practices: track and forecast AWS spend, enforce cost‑allocation tagging, identify rightsizing opportunities, manage Savings Plans or Reserved Instances, and build cost‑optimisation dashboards for engineering and finance stakeholders
• Write automation utilities and command‑line tools in Python and craft shell scripts that glue components and workflows together
• Champion reliability through incident reviews, capacity planning, game days, chaos testing, and service‑level objective tracking
• Collaborate in Agile rituals, plan sprints, refine backlog tickets, and pair with peers to spread DevOps and FinOps best practices

WHAT YOU BRING

• Bachelor degree in Computer Science or equivalent practical experience
• three plus years working with cloud infrastructure or platform engineering focused on AWS
• Deep hands‑on experience with Kubernetes, preferably EKS, covering upgrades, networking, storage, RBAC, and custom resources
• Proficiency in Python and Bash or Zsh scripting
• Strong understanding of core AWS services EC2, VPC, IAM, ALB, S3, RDS, CloudFormation, and CloudWatch
• Demonstrated experience applying FinOps principles: cost monitoring, forecasting, and optimisation on AWS
• Solid experience with Docker and container runtimes, with emphasis on Podman for local development environments
• Hands‑on practice with configuration‑management tools such as Ansible or Puppet and infrastructure‑as‑code with Terraform
• Proven use of Datadog for metrics, logs, and APM, plus familiarity with Prometheus and Grafana dashboards
• Comfortable with Git‑based workflows, feature branching, and pull‑request reviews
• Strong SQL skills and a deep understanding of relational database internals
• Competent in Linux administration, process troubleshooting, and performance tuning
• Practical knowledge of TCP/IP, HTTP, TLS, DNS, and common networking tools
• Clear communication skills and an ability to translate complex technical topics to diverse audiences
• Familiarity with Scrum or Kanban and a continuous‑improvement mindset

EXTRA CREDIT

• AWS certifications such as Solutions Architect, DevOps Engineer, or FinOps Practitioner
• Experience with AWS security tooling GuardDuty, Security Hub, IAM Access Analyzer, and KMS
• Building data pipelines with Apache Spark, Flink, or similar frameworks
• Implementing event‑driven architectures with Kafka Streams or KSQL
• Applying SRE practices such as error budgets and service‑level dashboards
• Exposure to machine‑learning workflows, ModelOps, or MLOps in production

_{This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.}

_{Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.}

**Proficiency in spoken and written English at an advanced level is required for this role.

Disclaimer: We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication.

A day in the life:

• The Amazon Catalog Management Strategist is responsible for owning the execution and performance of Amazon & online retail organic / catalog management strategy within their book of business. They are oriented towards the clients’ business success, tying their efforts to the greater business goals. They are self-starters, adept problem solvers, and autonomously own their responsibilities. The Strategist works hand-in-hand with account leadership to ideate and evolve the strategy of their service within the broader go-to-market plan of the brands they work with. They are responsible for owning execution, tracking, reporting, and client communication of catalog updates, promotional strategy, issue resolution / case management, online retail SEO and CRO strategy, sometimes with the support of a Specialist. The Strategist is excellent at providing insights and forward thinking strategy to clients on an ongoing basis, and has a strong understanding of organic levers to pull to drive & sustain performance.

Responsibilities:

• Manage the Amazon and/or online retail product catalog & organic presence of clients across various business types, sizes, and industries, including daily optimizations / fixes, high-level planning, and strategic pivots
• Provide intelligent analysis, interpretation, and action plans based on performance data from Amazon Seller Central, Vendor Central, & other online retail platforms, tying into overall retail business performance
• Participate and engage in weekly department scrums and training sessions to further channel knowledge
• Continuously seek to improve performance & business impact against client goals
• Maintain frequent and excellent communication both on internal agency teams and externally with assigned clients
• Participate in the development process for new department training materials
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 2-3 years of digital marketing experience. 1-2 years in agency setting preferred
• Minimum 2 years of hands-on experience with Amazon / online retail catalog management
• Significant organic / catalog management experience in one or more of the following platforms:
• Amazon Seller Central
• Amazon Vendor Central
• Walmart Seller Central
• Proficiency in Google/Microsoft Office Suite(s)

• Excellent organizational skills, project management skills, and ability to delegate effectively 

• Other skills required: 
• Strong written and verbal communication skills.
• Self-motivated individual with a strong desire to succeed. 
• Excellent interpersonal skills.
• Strong work ethic and ability to learn quickly and independently
• Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs)

• Hit revenue per team member success metric: $20k+
• Hit EBITDA per team member success metric: $4k+
• Below 10% Client Churn Rate

Most Important Things (MITs)

• Excellence in efficient channel production and account performance
• Cross-channel collaboration
• Internal & client-facing communication / tracking

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, São Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

At Topsort, we communicate openly and move fast. We say things as they are, challenge each other early, and embrace feedback with curiosity—it’s how we build better, faster. Every experiment has a purpose, and every outcome helps us make the next decision smarter. There’s no single formula for success here; we find what works, improve it, and scale it.

We’re collaborative internally and competitive externally—never the other way around. The pace is quick, sometimes a 100-mph kind of fast, and that’s what keeps it exciting. We act with intent, lift each other up, and turn bold ideas into real results. No endless meetings here—if it can be done today, it gets done today.

What Is This Role Like?

We’re looking for a sharp, execution-driven Billing Manager to own and scale global billing and collections at Topsort. You’ll operate at the intersection of Finance, Sales, and Customer Success, ensuring accurate, compliant invoicing across regions while improving systems, reducing errors, and driving cash flow. This role is about bringing structure and scalability to complex operations, resolving billing issues quickly, and enabling strong revenue performance in a fast-growing environment.

In this role, you will:

• Billing Operations Ownership: Own end-to-end billing processes across multiple entities and regions, ensuring accurate, timely, and consistent invoicing aligned with contractual terms.
• Collections & Cash Flow Management: Lead the collections process, proactively managing outstanding invoices, reducing DSO, and serving as the primary point of contact for all billing and payment-related client inquiries.
• Systems & Process Optimization: Optimize billing systems (e.g., NetSuite, Sequence) and workflows to improve efficiency, reduce errors, and build scalable processes that support company growth.
• Compliance & Local Regulations: Ensure all invoicing complies with local tax regulations and fiscal requirements across jurisdictions, balancing standardization with country-specific requirements.
• Issue Resolution: Identify and resolve billing discrepancies proactively, partnering with Finance, Sales, and Customer Success to address disputes efficiently and maintain client trust.
• Cross-Functional Collaboration: Collaborate closely with Finance, Sales, Customer Success, and Legal teams to ensure accurate billing, contract alignment, and smooth revenue operations.
• Reporting & Insights: Provide clear visibility into billing performance, collections status, and potential risks, enabling stronger financial decision-making and operational planning.

What We Think You Need to Be Successful - We’re open to candidates who don’t check every box but show strong potential.

Core Requirements & Experience:

• Experience: 2+ years of experience in billing, revenue operations, or accounting, ideally in multi-entity, multi-country environments.
• Billing Expertise: Strong understanding of end-to-end billing cycles, collections, reconciliation, and revenue operations in complex setups.
• Global Exposure: Experience working across US, LATAM (including Brazil), APAC, or EMEA, with solid knowledge of local tax regulations and invoicing requirements.
• Systems & Tools: Hands-on experience with billing systems such as NetSuite, Sequence, or similar tools, with a focus on optimization and scalability.
• Process Building: Proven ability to build, standardize, and improve billing processes in fast-paced, high-growth environments.
• Stakeholder Management: Strong communication and structured thinking, with the ability to partner effectively with clients, sales teams, and finance leaders.
• Detail & Ownership: Highly detail-oriented, reliable, and accountable — you take full ownership and don’t let things fall through the cracks.
• Language Skills: Full professional proficiency in English, plus Spanish or Portuguese.
• Agility & Mindset: Comfortable operating in ambiguity, with a hands-on, problem-solving attitude and a strong drive to improve systems and processes.
• Collaboration: Team-oriented, curious, and eager to learn, with the ability to thrive in a global, remote-friendly, and fast-evolving environment.

Bonus Points

• Experience in B2B SaaS, ad-tech, martech, or data platforms, advertising.
• Familiarity with retail, marketplaces, or media monetization.
• Fluency in additional languages beyond English.

What We Value

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About The Team:

You'll be a part of a top performing sales team that thrives under pressure. Although each person on the team is an individual contributor with an individual goal, everyone shares best practice and looks to help one another. Everyone also has a shared company goal in mind. The team thrives on being independent, but is extremely coachable and open to feedback on how to improve. The team has a mixture of sales veterans and rising enterprise sales stars. The team enjoys being around one another and works well together. The team will fully embrace and support you to help with your success at the company.

What You Will Do:

We are hiring a seasoned sales leader to grow business in the Southern LATAM region, with emphasis in Chile, Peru, and Argentina. In this role, you will prospect and engage with senior decision makers in Information Security & Risk teams within large enterprise organizations. As a Regional Account Director "Major Account Director" you will call on accounts at senior levels, have excellent personal relationships in Security & Risk functions, and engage collaboratively with our prospects and customers to present the value of the SecurityScorecard solution. You will report to our VP, Sales, LATAM.

The position involves both phone/web and frequent face to face value selling, and is approximately 30-40% travel oriented. When not onsite at a customer, you will be based locally within your assigned region.

This position is an opportunity for you to join a growing team and help expand our business and customer footprint.

Key Responsibilities

• Manage sales strategy and territory plan for penetrating and closing net new opportunities in large enterprise accounts
• Build and maintain strong ties with up, down and across target organizations
• Develop, initiate and execute sales plan for individual target accounts
• Provide weekly opportunity status updates and accurate forecast to management
• Consistently exceed quarterly revenue targets
• Partner closely with Channel partners and Channel Account Managers to drive net pipeline growth and accelerate deal velocity

Traits and Skills:

• Effective verbal and written communication in Spanish and English. 
• Candidates must be based in Chile or Argentina. 
• Enthusiastic and energetic in nature, can lead a room
• Empathetic, can read a room
• Competitive by nature
• “Hate to lose” over “love to win” and know the difference between the two
• Can detail fundamental sales concepts of account planning
• Understand and use channel effectively
• Have adopted a sales process and qualification methodology

Qualifications:

• 6+ years of experience in enterprise cybersecurity software sales, with a focus on hunter roles, new customer acquisition, and pipeline growth
• Outstanding track record of success managing enterprise accounts and opportunities to closure, consistent over-attainment of quotas of $1M annual recurring revenue
• Strong network of established relationships with key industry contacts in the assigned territory
• Proven track record of quota achievement
• Understands record keeping, sales process, sales methodologies (MEDDIC, etc)
• Driven and competitive

Benefits:

We offer attractive and above market compensation with an uncapped commission structure. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About The Team:

You'll be a part of a top performing sales team that thrives under pressure. Although each person on the team is an individual contributor with an individual goal, everyone shares best practice and looks to help one another. Everyone also has a shared company goal in mind. The team thrives on being independent, but is extremely coachable and open to feedback on how to improve. The team has a mixture of sales veterans and rising enterprise sales stars. The team enjoys being around one another and works well together. The team will fully embrace and support you to help with your success at the company.

What You Will Do:

We are hiring a seasoned sales leader to grow business in the Southern Latam region, with emphasis in Chile, Peru, and Argentina. In this role, you will prospect and engage with senior decision makers in Information Security & Risk teams within large enterprise organizations. As a Major Account Director you will call on accounts at senior levels, have excellent personal relationships in Security & Risk functions, and engage collaboratively with our prospects and customers to present the value of the SecurityScorecard solution. You will report to our VP, Sales, LATAM.

The position involves both phone/web and frequent face to face value selling, and is approximately 30-40% travel oriented. When not onsite at a customer, you will be based locally within your assigned region.

This position is an opportunity for you to join a growing team and help expand our business and customer footprint.

Key Responsibilities

• Manage sales strategy and territory plan for penetrating and closing net new opportunities in large enterprise accounts
• Build and maintain strong ties with up, down and across target organizations
• Develop, initiate and execute sales plan for individual target accounts
• Provide weekly opportunity status updates and accurate forecast to management
• Consistently exceed quarterly revenue targets
• Partner closely with Channel partners and Channel Account Managers to drive net pipeline growth and accelerate deal velocity

Traits and Skills:

• Effective verbal and written communication in Spanish and English. 
• Candidates must be based in Chile or Argentina. 
• Enthusiastic and energetic in nature, can lead a room
• Empathetic, can read a room
• Competitive by nature
• “Hate to lose” over “love to win” and know the difference between the two
• Can detail fundamental sales concepts of account planning
• Understand and use channel effectively
• Have adopted a sales process and qualification methodology

Qualifications:

• 10+ years of experience in enterprise software sales with a focus on hunter roles and new customer acquisition & pipeline growth
• Outstanding track record of success managing enterprise accounts and opportunities to closure, consistent over-attainment of quotas of $1M annual recurring revenue
• Strong network of established relationships with key industry contacts in the assigned territory
• Previous cybersecurity experience (Ideal but not mandatory)
• Proven track record of quota achievement
• Understands record keeping, sales process, sales methodologies (MEDDIC, etc)
• Driven and competitive

Benefits:

We offer attractive and above market compensation with an uncapped commission structure. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

What is this role like?

We're looking for a driven, commercially sharp Account Manager to join Topsort's growing team. You'll own relationships with some of our most strategic clients — the marketplaces, retailers, and on-demand platforms that rely on Topsort's retail media infrastructure to power and monetize their ad products. You'll be the bridge between Topsort's powerful retail media infrastructure and the business outcomes clients are actually trying to achieve.

You will:

• Serve as the primary point of contact for a portfolio of strategic accounts, guiding them through onboarding, optimization, and long-term growth on Topsort's platform.
• Develop a deep understanding of each client's marketplace model, advertiser base, and monetization goals — translating that into actionable product usage and adoption strategies.
• Partner with clients on auction performance, relevance tuning, and sponsored ad strategy to help them drive measurable GMV and revenue impact.
• Lead QBRs and performance reviews grounded in real data — impressions, ROAS, fill rates, auction dynamics — and turn insights into clear next steps.
• Act as the internal voice of the customer, working closely with Topsort's product, engineering, and support teams to surface feedback and accelerate resolutions.
• Identify and drive upsell opportunities — whether that's expanding ad formats, increasing auction inventory, or unlocking new monetization surfaces.
• Monitor engagement signals and usage data to proactively flag risks and spot growth opportunities before they become urgent.

What (we think) you need to be successful – but we’re open to outliers too:

• Bachelor’s or Master’s degree from a top-tier academic institution (e.g., Ivy League, Oxbridge, top global business/engineering schools).
• 3+ years of experience in client-facing roles, ideally in account management, consulting, or customer success.
• Strong interpersonal skills—you’re someone who can build trust quickly and manage stakeholders at all levels.
• Excellent verbal and written communication skills, with a clear and concise style.
• Strong analytical mindset—you can interpret product data and turn it into client strategy.
• Experience working in or with fast-paced tech companies, SaaS platforms, or marketplace ecosystems is a plus.

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

Investment Operations Specialist

WHO ARE WE LOOKING FOR?
We are looking for an Investment Operations Specialist! This role plays an integral part in supporting various processes that facilitate conversion plans that onboard to our client’s platform. In this role, you will collaborate cross-functionally with internal stakeholders to enhance the onboarding experience, and provide exceptional service to plan sponsors. 

WHAT WILL YOU BE DOING? 

• Review and identify issues with potential fund lineups 
• Preparing Fund Applications for third-party fund companies with client information
• Coordinate with Implementation Managers and Investment teams to successfully transition new and conversion qualified plans onto the client’s platform 
• Update, maintain, and review client data within CRM systems  
• Ensure collaboration with all internal teams to meet expected timelines 
• Support the creation and maintenance of written operating procedures related to assigned functions

REQUIREMENTS 

The Necessities 

• You're optimistic, flexible, creative, team-oriented, results-driven, and have the ability to effectively collaborate with both internal and external stakeholders 
• Possess a good understanding of how mutual funds, stable value funds, collective investment trusts (CITs), and exchange-traded funds (ETFs) trade and settle 
• Demonstrate an affinity for learning, creating, and Communicating effectively
• Proactive and analytical, able to problem-solve and propose solutions 
• Demonstrate a high degree of organization and dependability 
• Ability to prioritize tasks and manage client expectations 

The Extras 

• Experience with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, Zendesk, and Jira 
• General knowledge of ERISA rules and requirements, and experience with one or more compliance / record-keeping systems (e.g. SunGard Relius, ASC, FIS)

US Eastern Time (8:30am - 5:30pm)

Rate: $6 per hour

Conversions Operations Specialist

WHO ARE WE LOOKING FOR?
We are looking for a Conversions Operations Specialist! This role plays an integral part in supporting various processes that facilitate conversion plans that onboard to our client’s platform. In this role, you will collaborate cross-functionally with internal stakeholders to enhance the onboarding experience, and provide exceptional service to plan sponsors. 

WHAT WILL YOU BE DOING? 

• Review and record cash and in-kind asset transfers in the trust accounting system
• Work with sub-custodians to settle trades from the point of booking, through settlement for mutual funds, stable value funds, and ETFs
• Perform reconciliations of invested assets and cash activity between the trust accounting system and sub-custodian by specified deadlines  
• Coordinate with Implementation Managers and Investment teams, to successfully transition new and conversion qualified plans onto the client’s platform 
• Coordinate with receiving record keepers, to liquidate and transfer plan assets from the client’s platform  
• Update, maintain, and review client data within CRM systems  
• Ensure collaboration with all internal teams to meet expected timelines 
• Support the creation and maintenance of written operating procedures related to assigned functions

REQUIREMENTS 

The Necessities 

• You're optimistic, flexible, creative, team-oriented, results-driven, and have the ability to effectively collaborate with both internal and external stakeholders 
• Possess a good understanding of how mutual funds, stable value funds, and ETFs trade and settle 
• Possess a strong aptitude for numbers, and understanding of cash and traditional securities reconciliations 
• Demonstrate an affinity for learning, creating, and iterating rapidly 
• Proactive and analytical, able to problem-solve and propose solutions 
• Demonstrate a high degree of organization and dependability 
• Ability to prioritize tasks and manage client expectations 

The Extras 

• Experience with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, Zendesk, and Jira 
• General knowledge of ERISA rules and requirements, and experience with one or more compliance / record-keeping systems (e.g. SunGard Relius, ASC, FIS)

US Eastern Time (7:30am - 4:30pm)

$8 per Hour

About the team/role:

This Salesforce Administrator role sits within Corporate Engineering, reporting directly to the Director of Revenue and Customer Systems. Our team is focused on maximizing the productivity and efficiency of the entire Revenue and Support organization by owning the architecture, design, build, and maintenance of Salesforce Sales and Service Cloud. This is a hybrid role based out of our Santiago, Chile office.

What you’ll do:

• User Lifecycle & Access: Manage the end-to-end onboarding and offboarding process, ensuring correct permissions across Salesforce and integrated tools like Outreach, ZoomInfo, and LinkedIn Sales Navigator
• Support & Ticket Triage: Monitor internal help channels to triage incoming Jira tickets, resolving technical issues directly or routing cases to the appropriate system owners
• Data Hygiene & Audits: Maintain a clean CRM by merging duplicate records daily and performing periodic audits to ensure data accuracy and compliance
• Agile & Operational Support: Support the team’s Agile rhythm by grooming backlogs for clarity to prepare the team for sprint planning
• Collaborative Improvement: Partner with the wider team to monitor feature performance and help implement small-scale technical enhancements that improve the overall user experience

What you’ll bring:

• Salesforce Foundation: 1+ years of Salesforce administration experience, including a solid grasp of user permissions, security roles, and core platform configuration
• Programming & Scripting: Ability to program or script in at least one language (e.g., Apex, JavaScript, Java, or Python) 
• Agile & SDLC Experience: Experience working within the full software development lifecycle (SDLC) in an Agile environment, including collaborating on requirements and participating in sprint ceremonies
• Support & Triage Mindset: A proactive approach to managing help channels and Jira queues, with the ability to diagnose issues and route complex cases effectively
• Ownership & Collaboration: A strong sense of accountability for the feature lifecycle, from initial triage to production release, combined with a passion for continuous learning
• AI Tooling: Experience with Salesforce Agentforce, chatbots, or other AI applications, with the ability to identify where AI can strategically accelerate delivery preferred
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
• Advanced communication skills in English (both written and verbal) 

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance $3.000 USD per year
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $12K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• RSU package
• Monthly wellness stipend

Customer Support L2: English

Remote

About the Role

Join a dynamic project  supporting cutting-edge AI-driven technology in the financial services industry. As the Customer Support L2, you will oversee Customer Support Agents helping clients manage and optimize their retirement plans. You’ll be responsible for ensuring operational excellence, maintaining service quality, and training the team to deliver exceptional customer experiences.

Job Overview

We are seeking a highly motivated and experienced Customer Support L2, fluent in English. This role involves both hands-on support and project oversight responsibilities. You will provide guidance to customer assistance agents via phone, email, and live chat — with a focus on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting.

The ideal candidate has prior experience leading in a contact center or customer service environment, with a strong focus on quality management and continuous improvement.

Key Responsibilities

Team Leadership

• Provide project requirements and guidelines to Customer Support Agents, fostering a culture of accountability and high performance.
• Monitor daily operations to ensure adherence to SLAs, quality standards, and productivity goals.
• Conduct regular quality reviews and feedback sessions to support enhanced support services.

Quality and Process Management

• Review interactions (calls, emails, chats) to assess and improve quality and consistency of customer service.
• Identify process inefficiencies and advise stakeholders to drive improvements.
• Ensure accurate documentation and escalation of complex issues.

Customer Support

• Provide advanced-level support and handle escalations from other Agents.

• Deliver accurate and timely guidance to customers on retirement plan offerings (401k, IRA, Profit Sharing Plans).
• Collaborate closely with client teams to resolve high-priority or technical cases.

Systems and Reporting

• Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management.
• Generate and analyze reports on team performance and customer satisfaction metrics.

Qualifications

Required:

• Proven experience in a lead role within a customer support or contact center environment.
• Strong background in customer service, ideally in technical support or financial services.
• Excellent leadership, communication, and interpersonal skills.
• Fluency in English with excellent verbal and written communication skills.
• Strong problem-solving and organizational skills in a fast-paced, remote environment.
• Familiarity with Zendesk, Aircall, or similar CRM/support platforms.
• High attention to detail and commitment to quality service delivery.
• Must pass a background check.

Preferred:

• Experience with retirement plans (401k, IRA, Profit Sharing Plans).

Hours

• 40–50 hours per week
• 8am–8pm US-ET

Compensation

• Type: Hourly

• Rate: $8–$11/hour

Custody Operations Specialist

WHO ARE WE LOOKING FOR?
We are looking for a Custody Operations Specialist! This role plays an integral part in supporting various processes that facilitate conversion plans that onboard to our client’s platform. In this role, you will collaborate cross-functionally with internal stakeholders to enhance the onboarding experience, and provide exceptional service to plan sponsors. 

WHAT WILL YOU BE DOING? 

• Review and record cash and in-kind asset transfers in the trust accounting system
• Work with sub-custodians to settle trades from the point of booking, through settlement for mutual funds, stable value funds, and ETFs
• Perform reconciliations of invested assets and cash activity between the trust accounting system and sub-custodian by specified deadlines  
• Coordinate with Implementation Managers and Investment teams, to successfully transition new and conversion qualified plans onto the client’s platform 
• Coordinate with receiving record keepers, to liquidate and transfer plan assets from the client’s platform  
• Update, maintain, and review client data within CRM systems  
• Ensure collaboration with all internal teams to meet expected timelines 
• Support the creation and maintenance of written operating procedures related to assigned functions

REQUIREMENTS 

The Necessities 

• You're optimistic, flexible, creative, team-oriented, results-driven, and have the ability to effectively collaborate with both internal and external stakeholders 
• Possess a good understanding of how mutual funds, stable value funds, and ETFs trade and settle 
• Possess a strong aptitude for numbers, and understanding of cash and traditional securities reconciliations 
• Demonstrate an affinity for learning, creating, and iterating rapidly 
• Proactive and analytical, able to problem-solve and propose solutions 
• Demonstrate a high degree of organization and dependability 
• Ability to prioritize tasks and manage client expectations 

The Extras 

• Experience with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, Zendesk, and Jira 
• General knowledge of ERISA rules and requirements, and experience with one or more compliance / record-keeping systems (e.g. SunGard Relius, ASC, FIS)

US Eastern Time (7:30am - 4:30pm)

$5 per Hour

Customer Support Agent

About the Role
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

Job Overview
We are looking for a, customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory.

Key Responsibilities

• Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.
• Assist with account activation, integration troubleshooting, and product-related inquiries.
• Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
• Troubleshoot technical issues and escalate complex cases as needed.
• Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
• Collaborate with internal teams to escalate issues efficiently and improve customer service.

Qualifications:

• • High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
  • Fluent in English, with strong verbal and written communication skills.
  • Previous customer service experience, ideally within technical support or financial services.
  • Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
  • Proficiency in Zendesk and Aircall is preferred.
  • Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
  • High attention to detail and ability to work both independently and as part of a remote team.
  • Must pass a background check.

Hours:

45-50 hours per week

9-6pm US-ET

Must be able to work US-East Coast/New York Time Zone

Compensation

• Type: Hourly
• Rate: $5/hour

Employment type: Contract
Workplace type: Remote
Seniority level: Entry Level

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.