This role is for one of the Weekday's clients

Salary range: Rs 900000 - Rs 1600000 (ie INR 9 - 16 LPA)

Min Experience: 5+ years

Location: Bengaluru
JobType: full-time

The team is responsible for customer’s life journey with the bank, manage their relationship from all regulatory as well as internal MUFG bank requirements to complete transaction & service requirements in accordance with the bank's policies and procedures . The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirements, including front office, compliance and operational groups across the organization. They will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties. Maintain excellent rapport with all client touch points across different divisions and internal units based on the products distribution within the customer group. Enhance service proposition in such a way that it leads to deepening and building relationship. Along with working with the colleagues locally, there would be regional interaction with the APAC team for this space & to incorporate best practices followed across. The Candidate will be supporting the Client Service Desk and responsible for day-to-day business transactions and customer service matters; Support rendered is expected to expand covering wider APAC region.

Requirements

Main Responsibilities:

• Strong knowledge of corporate banking products and services, including Trade finance, General banking, Loans and deposits & Foreign remittance.
• Should possess other qualities including people management skills problem-solving skills, strong interpersonal abilities,
• Able to work independently and under time pressure, multi-tasking capabilities while maintaining attention to detail and high accuracy, and the ability to analyze and interpret data.
• Proactively assist with complex customer service needs for a one-stop customer service experience.
• Demonstrate the ability to challenge the status quo and adapt to change, balanced with a strong team spirit and a strict compliance culture.
• Build relationships and represent the team at internal forums or inter-departmental collaboration to promote more effective working practices.
• Evaluate customer service issues by identifying root causes and making recommendations for process improvement.
• Assist in making sound decisions regarding customer requests balancing risk with opportunity.
• Liaise with internal departments on new workflow, reporting and administrative function.
• Ensure high data quality, participate in data clean-ups and validation exercises.
• Assist with special projects and implementation of department initiative as appropriate.
• Provide junior members of the team with guidance and support.
• Ability to work on multiple IT systems.
   

Candidate Profile:

• The candidate should hold a degree and have 6 to 8 years of experience within the banking and financial sector.
• Possesses strong knowledge of corporate banking products and services, including Trade finance, General banking, Loans and deposits & Foreign remittance.
• Experience in customer service, particularly in handling large corporates and multinational companies will be an added advantage.
• Good communication and interpersonal skills.
• Knowledge of MS office.
• CDCS certification will be an added advantage.

Must-have skills

Trade Finance

Good-to-have skills

CDCS