Job Summary of the Sr. Dynamics 365 Techno-Functional Analyst

The Senior Dynamics 365 Techno-Functional Analyst is part of a growing team responsible for supporting and enhancing our internal ERP ecosystem, Microsoft Dynamics 365 and integrated systems. This position will lead enterprise-wide implementations, manage integrations with Tulip (MES), CRM, and third-party platforms, and drive digital transformation initiatives using Microsoft technologies.  The work involves collaboration; working in multi-disciplinary teams; conducting project planning and execution; building trusted relationships; analyzing existing processes, roles, and organizational structures, recommending improvements in processes and technologies; and training to our internal user community to help us scale the system to support rapid growth.

Requirements of the Sr. Dynamics 365 Techno-Functional Analyst

Required:

• 10+ years of experience in Information Technology, functional analysis or related work
• 5+ years with Microsoft Dynamics 365 (Finance & Operations, Customer Engagement)
• Strong knowledge of Power Platform and Azure Integration Services
• Expertise in API development, middleware integration, and data migration tools (SSIS, Kingsway Soft and similar)
• Dynamics 365 ERP and CRM integration and business process automation
• Excellent project management and stakeholder communication skills
• SQL, PowerBI, and data analysis skills are a plus

 Preferred:

• Microsoft Certified: Dynamics 365 Fundamentals (FI and/or SCM)
• Microsoft Certified: Power Platform Functional Consultant
• Azure Fundamentals Certification
• Experience with SQL Server and BI tools.
• Six Sigma, Transactional Lean or similar certification preferred
• Copilot experience within the Microsoft landscape

Responsibilities of the Sr. Dynamics 365 Techno-Functional Analyst

The specific duties of the Sr. Dynamics 365 Techno-Functional Analyst include but are not limited to:

• Provide Dynamics 365 administration expertise in a Cloud Hosted environment
• Provide guidance on solution design and best practices with expertise driving continuous improvement in at least one of the following business processes: Procure to Pay, Plan to Produce, Order to Cash, Accounting to Reporting
• Responsible for optimization, customization, and configuration of Dynamics 365 System
• Expert with integrating Dynamics 365 with enterprise systems including CRM, MES (Tulip) leveraging APIs, web services, Power Platform, and Azure tools
• Day to day support of the environment, including defining scope, tracking progress, escalating when needed, and communicating status and resolution to stakeholders
• Conduct training for employees on Dynamics 365 best practices as needed
• Solid knowledge of ISVs (Independent Software Vendors) and their role in extending Dynamics 365 capabilities
• LCS and/or Power Platform Admin Center (PPAC) experience owning and leading activities such as maintaining user licensing, environment updates, scheduling and applying deployable packages, environment monitoring
• Coordinates activities between IT, hardware systems, data services, hosting vendor and user community 
• Acts as liaison between vendors, and internal or external organizations to ensure timely transition of fix and maintenance activities
• Ensure adherence to requirements within a Life Sciences environment
• Maintain compliance with FDA 21 CFR Part 11 regulations for electronic records and signatures.
• Ensure continuity and efficiency by troubleshooting errors, evaluating data, and helping to maintain data integrity, including testing, and analyzing data anomalies
• Collaborate with cross-functional teams and vendors to deliver projects on time and within budget
• Ensure system scalability, security, and adherence to best practices for enterprise architecture

Location

111 West Oak Ave., Tampa, FL  33602

OR 

913 Industrial Drive Place, Vandalia, OH  45377

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Benefits/Compensation