Assembly Health is seeking a strategic and results-driven General Manager for our SNF RCM Division with a proven track record of building high-performing teams, building the operating infrastructure required to scale, driving strong P&L performance, improving customer satisfaction and retention, and building a strong ‘results-driven’ culture. This role is ideal for a leader who thrives in growth environments and knows how to translate vision into disciplined execution within a private equity-backed or growth-stage environments.

This is a full-time, exempt position reporting to our Chief Operating Officer (COO).

What You Will Do

• Strategic Planning, Execution & Growth
  • Develop and execute strategic plans that align with company strategy and financial goals
  • Partner with the COO to design and implement the infrastructure organization design, process maturity, and technology enablement required to scale
  • Implement data-driven performance management through dashboards and KPIs, driving accountability for outcomes
  • Serve as a thought partner to the senior leadership team on performance management, operating rhythm, and investment priorities
• Financial Management
  • Own and deliver on P&L, revenue, gross margin and EBITDA targets
  • Oversee budgeting, forecasting and financial discipline to ensure financial health and profitability
  • Provide regular financial and operational updates and performance reports to the senior leadership team via Monthly Operating Reviews and other means
• Revenue Cycle Management Operations
  • Oversee day-to-day RCM operations to ensure productivity, quality, client and employee engagement outcomes meet or exceed expectations
  • Implement data-driven performance management through dashboards and KPIs, driving accountability for outcomes
  • Continuously identify areas for process improvements and opportunities to scale the business unit and implement changes to enhance overall performance
• Customer Satisfaction & Relationship Management
  • Champion customer satisfaction and retention across all clients.
  • Anticipate and proactively address churn risks
  • Build senior-level relationships with key accounts and represent the division in executive-sponsor programs
• People & Culture
  • Build and lead a team that combines operational rigor with customer focus
  • Define the org structure, success profiles, and development plans required for scale
  • Foster a culture of ownership, transparency, and continuous improvement
  • Develop next-generation leaders and drive engagement across the division
• Sales & Marketing
  • Partner with sales and marketing to develop and implement strategies that enhance brand awareness and attract new customers
  • Provide subject-matter expertise during sales pursuits and renewals
• Other duties as assigned or required by the business

What it takes to join the team

• 8 to 10+ years of progressive RCM experience, specifically within the SNF industry, with at least 3 years in a senior leadership or GM role.
• Proven success owning and growing a $10M+ P&L within a PE-backed or growth-stage environment
• Experience designing and implementing scalable operating models and automation-enabled processes
• Strong understanding of Skilled Nursing reimbursement systems, payer policies, and revenue cycle KPIs
• Experience working with an offshore business model and global partners
• Ability to function well in a fast-paced, ambiguous, and at times stressful environment.
• Excellent communication, stakeholder management, and organizational skills.
• Bachelor’s degree required; Master’s a plus