Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Ensure AI agents perform consistently before and after going live;

Monitor performance across different healthcare environments and languages;

Liaise with the clinical team to create protocols and understand what clinically relevant parameters should be monitored;

Establish quality standards that work for AI systems, not traditional software;

When the AI Agent does not follow the defined protocol, trace why it happened;

Fix the underlying prompt logic and reasoning chains;

Create new testing methods to prevent similar issues;

Figure out how to test systems designed to be intelligent and adaptive;

Build frameworks for testing across infinite healthcare scenarios;

Define what "good enough" means for AI in healthcare;

Manage compliance with MDR (Medical Device Regulation) and AI Act requirements for AI systems together with the compliance team;

Document quality processes and verification and validation procedures for regulatory submissions;

Help ensure the algorithms perform with the expected accuracy and do not lead to bias;

Work with compliance teams to achieve and maintain certification of the relevant algorithms;

Help establish industry standards for AI quality assurance;

Become one of the few experts in AI healthcare testing methodologies.

Fluently speak Greek;

Comfortable speaking and understanding English (doesn't need to be perfect);

2-6 years of experience in QA, testing, or analytical roles;

Strong analytical and problem-solving skills;

Comfortable learning new technologies and methodologies;

Curious about the evolving AI landscape.

Familiarity with secure handling of health data (GDPR, HIPAA);

Experience with medical device regulations (MDR, 21 CFR 820, ISO 13485, IEC62304);

Experience with AI tools or prompt engineering;

Background in healthcare, enterprise software, or regulated industries;

Familiarity with quality metrics and monitoring systems;

Basic programming or scripting experience.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Design and evolve Sword’s streaming lakehouse - the foundation that every data consumer in the company depends on.

Build and operate distributed streaming pipelines that move data at low latency and high reliability.

Own the durable workflows that coordinate complex data movement across systems.

Shape the platform’s API surface - the interface producers and consumers use so they never need to touch infrastructure.

Drive evaluations and integrations with vendor data platforms, sitting inside the architectural trade-offs rather than just consuming the output.

Contribute to the self-service and agentic layer: interfaces designed to be consumed by humans, systems, and AI agents alike.

Partner with data engineers and analysts on contracts, governance, and lineage.

Build and maintain AI-ready data infrastructure that powers ML and AI-driven products across Sword.

Leverage AI coding assistants and LLMs to accelerate development, automate documentation, and raise code quality.

Work in a regulated environment where audit, compliance, and governance are part of every design.

Proven experience designing and operating data platforms at scale - warehouse, data lake, or lakehouse architectures in production.

Hands-on experience with a modern lakehouse table format - Iceberg strongly preferred; Delta Lake or Hudi also welcome. You understand how the format works under the hood: metadata layout, snapshots, manifests, compaction, copy-on-write vs. merge-on-read.

Clear mental model of catalogs (REST, Polaris, Glue, Unity, Hive) - their trade-offs, and how compute stays detached from storage.

Exposure to at least one vendor lakehouse or query platform - Snowflake, Starburst, or Databricks — at the level where you can reason about its architecture, not just use its UI.

Strong experience with a distributed processing engine - Flink strongly preferred; Spark also fine. You can reason about its internals, fine-tune a running job, and debug a pipeline that’s silently degrading.

Familiarity with durable execution - Temporal, Restate, or similar - or at minimum a solid mental model of what durable execution means and why it matters for data workflows.

Production experience building and operating APIs (REST or gRPC) at scale - good instincts about contracts, versioning, retries, rate limiting, and observability.

Solid understanding of Kafka and event-driven architectures (producers/consumers, partitioning, delivery semantics).

Comfortable in regulated environments (healthcare, fintech, gov) where audit, compliance, and data governance are part of every design.

Platform mindset: you design for self-service, API-first, and with systems and agents - not only humans - as legitimate consumers.

Deeper familiarity with open/REST catalogs (Polaris, Nessie, Unity) beyond basic use.

Observability stack fluency (Prometheus, Grafana, OpenTelemetry).

Prior work on agentic or AI-facing API surfaces, or MCP-style interfaces.

Experience in HIPAA, FedRAMP, or SOC 2 environments.

dbt, DataHub, or data contract tooling exposure.

Service orientation: you build APIs (and increasingly agent-facing tools) that others love to use.

Reliability-first: failure modes, retries, and observability are part of day-one design.

Cross-functional: you enjoy working with data engineers, analysts, and ML engineers and understanding their problems.

Documentation mindset: good APIs come with great docs — and good docs now means machine-readable too.

Iterative: you ship incrementally and improve based on feedback.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Work closely within a cross-functional team (Mobile, Backend, AI, Algorithms, Design, Data, Product) and collaborate across teams when needed

Get involved early — contribute to design and development discussions to help prevent issues before they reach testing

Design, execute, and maintain test plans and test cases

Build and maintain QA processes and procedures that the whole team can benefit from

Identify, document, and track defects through to resolution

Maintain thorough testing documentation

Invest in test automation over time

2–3 years of experience as a QA Analyst

Experience testing mobile apps

Experience with test automation

Experience in test case design, creation, execution, and reporting

Familiarity with tools like Postman, Jira, Git, Xray, Android Studio

Good analytical, communication, and teamwork skills

A critical mindset and attention to detail

Autonomy and initiative

Strong written and verbal communication skills in English

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Set the strategy and technical direction for Sword’s Security Operations Center — defining the operating model, SIEM and detection architecture, incident response capability, and the roadmap to scale them as the company grows.

Drive an AI- and automation-first transformation of security operations: design SOAR playbooks, agentic and LLM-assisted triage workflows, and ML-driven detection to reduce MTTD/MTTR, expand coverage, and let a lean team operate at enterprise scale.

Lead the SOC/CSIRT team technically — mentoring detection and response engineers, raising the bar on investigations, running on-call and escalation models, and acting as commander for major incidents.

Own the SIEM end-to-end (architecture, data sources, normalization, retention, cost, and tuning) and evolve detection-as-code content aligned to MITRE ATT&CK and Sword’s threat model.

Lead high-severity incident response from detection through containment, eradication, recovery, and post-incident review, partnering with engineering, IT, legal, and executive stakeholders during critical events.

Run the threat intelligence and threat hunting programs, converting emerging TTPs into new detections, proactive hardening, and informed risk decisions.

Define and report on SOC performance — MTTD, MTTR, coverage, automation rate, false-positive rate, on-call health — and use those metrics to drive measurable, continuous improvement.

Influence security architecture and engineering decisions across the company, ensuring detection, response, and recovery are built into new products, platforms, and infrastructure from day one.

Establish and continuously improve incident response playbooks, runbooks, and tabletop exercises to ensure organizational readiness.

Bachelor’s degree in Computer Science, Cybersecurity, or equivalent professional experience.

Proven experience scaling a SOC through automation and AI — SOAR, hyperautomation, LLM-assisted triage, agentic workflows, or ML-driven detection — with measurable impact on MTTR, coverage, or analyst leverage.

Hands-on experience structuring a SOC, either building one from the ground up or maturing one through significant transformation — SIEM selection, implementation or migration, detection engineering practice, runbook libraries, on-call rotations, and operating metrics.

Deep SIEM expertise (Splunk, Sentinel, Chronicle, Elastic, or similar) — ingestion architecture, detection-as-code, query optimization, and coverage-versus-cost tradeoffs.

Prior experience as the technical lead of a SOC or CSIRT team — owning the full incident response lifecycle, mentoring analysts and engineers, and acting as on-call/incident commander during major incidents.

Strong incident response track record — leading high-severity investigations, root cause analysis, digital forensics, and post-incident reviews that produced durable improvements.

Solid experience in cloud environments (AWS and/or GCP), with strong understanding of cloud-native threats and controls.

Strong scripting and development skills (Python, Go, Bash, or similar) for building automation, integrations, and internal tooling.

Working knowledge of EDR/XDR, identity, and network detection telemetry, and how to combine signals into high-fidelity detections.

Fluency with security frameworks and standards (NIST 800-61, CIS Controls, MITRE ATT&CK, ISO 27001) and the judgment to apply them pragmatically.

Background in threat modeling, adversary emulation, and risk-based alert tuning.

Excellent communicator — able to brief executives during a Sev1, write a clear post-mortem, and translate technical risk into business language for non-technical audiences.

Proven track record of leading cross-functional efforts in high-pressure situations and fostering collaboration across InfoSec, IT, and engineering.

Forensics experience, investigating incidents and preserving digital evidence.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Serve as a member of Sword's GRC team, contributing to security compliance across all products and services, with primary ownership of federal programs;

Define and maintain the CMMC assessment boundary, working across infrastructure, engineering, and business teams to ensure the scope is accurate and defensible;

Map NIST SP 800-171 practices to Sword's current environment and produce a clear, evidence-based gap analysis;

Translate identified gaps into prioritized remediation tasks with clear ownership, for audiences ranging from DevOps engineers to clinical operations managers;

Build and maintain the System Security Plan (SSP), Plan of Action and Milestones (POA&M), and all artifacts required for assessment;

Serve as Sword's primary interface with the C3PAO and assessment team during formal CMMC assessments;

Drive FedRAMP readiness in parallel, including control documentation, evidence collection, and continuous monitoring;

Contribute to audits and compliance activities across other active frameworks, including SOC 2 and HITRUST, as part of Sword's broader GRC program.

5+ years of hands-on experience in GRC, compliance, or security, with at least 3 of those years focused on federal compliance frameworks such as CMMC or FedRAMP;

Demonstrated experience owning deliverables and driving remediation through a CMMC, FedRAMP, or equivalent federal compliance effort;

Strong working knowledge of CMMC Level 2 practices, scoping methodology, and CUI handling requirements;

Ability to produce compliance documentation — SSPs, POA&Ms, gap analyses, control narratives — without heavy supervision;

Proven ability to communicate technical compliance requirements to non-technical stakeholders across engineering, operations, and business teams;

Experience engaging directly with external auditors and assessors, including evidence packaging and real-time response during assessments;

US citizenship required;

Ability to obtain a federal Public Trust designation if required by a sponsoring agency.

CMMC Certified Professional (CCP) credential, or active pursuit of it;

CMMC Certified Assessor (CCA) credential;

Hands-on experience with FedRAMP authorization packages, continuous monitoring, and agency ATO processes;

Background in defense contracting or regulated health tech environments;

Experience working across multiple compliance frameworks simultaneously (HITRUST, SOC 2, ISO 27001);

Familiarity with GRC platforms such as Hyperproof, Drata, or Vanta.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Deliver personalized guidance on the functional, physical, and emotional aspects for perimenopause through post-menopause

Coordinate care for members pursuing hormone therapy through Bloom’s partner clinician network 

Identify when member needs fall outside wellness scope and require clinical evaluation

Contribute to the program protocol and AI development and participate in quality review

Support Bloom’s operations by shaping workflows and helping scale consistent, high-quality care delivery

Coordinate with Bloom's multidisciplinary team

Current, unrestricted Nurse Practitioner licensure; national certification required

MSCP (Menopause Society Certified Practitioner) certification required

Experience in telehealth or digital health

A passion for personalized, whole-body care and a genuine belief that technology can close the gaps women face in menopause and midlife healthcare

Excellent interpersonal skills that translate into a digital care environment, with ability to build trust and engagement

Ability to balance clinical rigor with a strong focus on member empowerment, behavioral change, and motivational support

Hard-working and able to operate effectively in a fast-paced, high-growth environment

A strong commitment to data security and privacy

3+ years of clinical experience in menopause care or midlife medicine

Thorough understanding and experience in wellness services

Clear understanding of scope boundaries within wellness model

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Sell enterprise AI triage solutions into National Health Services/Governements – position our cloud-native platform to reduce ER admissions, waiting times , improve patient throughput, and demonstrate clear ROI within government budget constraints.

Own the full sales cycle – from initial stakeholder mapping through procurement frameworks to contract signature on $5m+ ARR deals with public health systems.  

Build a $25M+ pipeline from scratch – combine networks,  account-based strategies, clinical conferences, networking events, and thought leadership to create sustainable demand generation

Master Public Health Systems stakeholder management – align with high ranked government leaders (e.g. Ministries of Health) and also CEOs, COO, CFOs and CIOs that manage public health systems and procurement teams.

Technology comfort; understanding of AI Triage, AI/ML concepts, or healthcare IT systems (or willingness to learn rapidly)

A builder’s mindset,you thrive in uncharted territory and turn ambiguity into action;

Start-up scar tissue; you’re comfortable iterating offers weekly as we chase product-market fit;

Track record closing technology deals above $5m+ ARR with government plays.

Established government network, ideally in Health Ministries

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Own consultant influence and pipeline outcomes for your territory: Build and execute a territory plan that drives consistent consultant engagement and generates net-new, consultant-referred opportunities aligned to revenue goals.

Build deep relationships across top consulting and brokerage firms: Develop and expand senior relationships across priority firms and regional offices to establish preference for Sword and increase inclusion in evaluations and RFPs.

Map and grow office-level coverage: Identify and cultivate key stakeholders across each firm (practice leaders, subject matter experts, producers, and regional influencers) to create durable, multi-threaded relationships.

Enable consultants to confidently position Sword: Deliver clear, consultant-ready messaging through meetings, demos, lunch & learns, email campaigns, and other touchpoints so consultants can accurately and credibly recommend Sword to employers.

Partner with Sales and Customer Success to accelerate opportunities: Collaborate closely with Sales and CS to support active pursuits, align consultant strategies with account priorities, and ensure consistent messaging across the full buyer journey.

Drive consultant program participation and executive alignment: Strengthen Sword’s presence within consulting firm vendor programs and facilitate executive meetings to review market trends, wins, and joint growth opportunities.

Activate the market through events and strategic touchpoints: Plan and execute targeted events (office visits, executive sessions, regional gatherings) designed to deepen relationships and create pipeline, with clear goals and follow-through.

Maintain operational rigor and CRM discipline: Track relationship activity, influence, and outcomes in Salesforce (or similar CRM), maintain forecasting accuracy, and ensure clean attribution and data hygiene.

6+ years of experience interfacing with major benefits consulting and/or brokerage firms (e.g., WTW, Aon, Mercer, Lockton, Gallagher, USI, HUB, MMA), including an understanding of how consultants shape employer decisions.

Proven ability to build influential relationships that translate into business outcomes, including pipeline creation, referrals, and evaluation inclusion.

Strong business development skills, including prospecting, multi-threading relationships, and expanding presence across offices and stakeholder groups.

Excellent communication and presentation skills, with the ability to clearly position complex solutions and lead compelling meetings with senior stakeholders.

Comfort operating in a metrics-driven, revenue-accountable role, including ownership of a territory plan, pipeline tracking, and forecast hygiene.

Experience using Salesforce or similar CRM to manage contacts, opportunities, reporting, and data quality.

A self-starter mindset: high ownership, intellectually curious, and energized by building in a fast-moving environment.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Independently own pre-submission, submission and post-submission workflows of Sword’s Revenue Cycle operations

Identify, implement and quantitatively report out on areas of improvement in Sword’s existing billing operations that impact our path to profitability

Independently lead projects that scale manual, error-prone RCM operations with the goal of accelerating cash collections

Work on building new initiatives from the ground-up, such as international expansion pricing, billing and cash collections 

Identify potential areas of opportunity to leverage AI in order to reduce existing manual operations but also external cash-collection acceleration initiatives 

Partner with Sword’s Intelligence, Data and Product teams to build quarterly roadmaps that align with company-wide goals

Working closely with the Customer Success and Partner Success teams on all items related to customer and partner pricing, billing, payment items 

Developing self-serve dashboards that better support Commercial teams and eliminate the need for manual data manipulation

Support the project management of setting up new payment structures as Sword expands into additional solutions

Perform and streamline monthly activities related to reducing time to cash, managing denials and troubleshooting rejections

Work regularly with the Product team on scaling our home-grown billing tool 

Collaborate closely with the Data team in developing and validating financial metric dashboards that reduce manual reporting 

Work cross-functionally with the Accounting team on activities related to monthly close such as revenue recognition and payment reconciliation

Own the front-end of the billing lifecycle which includes participating in external calls with clients, payers, health plans; representing Sword as the reimbursement SME

At least 1.5 - 2 years of experience in a startup, or in management consulting

Comfort with ambiguity 

Advanced Excel/Gsheet skills

Excellent attention to detail

Experience working cross-functionally with different teams 

Efficient written and verbal communication skills 

Excitement to wear multiple “hats” and problem solve effectively

Undergraduate college degree

Revenue Cycle Management (RCM) knowledge preferred

We’d love to see someone who is self-motivated, resourceful and proactive about driving projects to success. Someone who is highly attentive to detail, has a learn-it-all attitude, and isn’t afraid to ask questions, take on a new challenge and grow with Sword

Eigenverantwortliche Planung und Durchführung von Vor-Ort Terminen mit medizinischen Fachkräften (Hauptzielgruppen: Orthopäden, Schmerztherapeuten, Allgemeinmediziner, Neurologen) bei vorqualifizierten Kontakten sowie im eigenen Netzwerk zur Erreichung der Vertriebsziele im persönlichen Gebiet;

Präsentation unserer digitalen Therapie und aktive Begleitung von Interessenten aus dem Gesundheitswesen bei Fragen rund um die Verordnung von Kaia Rückenschmerzen;

Gewinnung relevanter Erkenntnisse zum Produkt und Zusammenarbeit mit funktionsübergreifenden Teams zur Umsetzung entsprechender Maßnahmen;

Sicheres und überzeugendes Auftreten in Gesprächen mit bei vor- und unqualifizierten Interessenten

Aktive Mitwirkung an Kongressen und Fachkonferenzen mit gezielter Aktivierung und Pflege des eigenen Netzwerkes;

Weiterentwicklung von Kenntnissen zu Branchentrends, Produkteinsatz und Marktaktivitäten;

Enge Zusammenarbeit mit funktionsübergreifenden Teams zur Sicherstellung einer hohen Kundenzufriedenheit;

Strukturierte Nutzung unseres CRM-Systems für die Planung und Dokumentation von Kundenaktivitäten;

Enge Zusammenarbeit mit unserem Marketing und Business Development zur Weiterentwicklung überzeugender Verkaufsunterlagen.

Abgeschlossene Ausbildung als Pharmareferent:In, im Gesundheitswesen oder vergleichbare Qualifikation;

Mindestens 5 Jahre Berufserfahrung im Gesundheitswesen z.B. im pharmazeutischen oder medizintechnischen Vertrieb;

Nachgewiesene Erfolge beim Erreichen oder Übertreffen von Verkaufszielen;

Ausgezeichnete kommunikative und zwischenmenschliche Fähigkeiten;

Ausgeprägte analytische und problemlösende Fähigkeiten;

Souveränität und rhetorisches Geschick, um Gegenargumente in Chancen zu verwandeln;

Fähigkeit, selbstständig und im Team zu arbeiten;

Gültiger Führerschein und Flexibilität für regelmäßige Reisen in der betreuten Region;

Gutes Verständnis von Technologien und die Fähigkeit, die Vorteile einer digitalen Therapie zu erlernen;

Erfahrungen mit Vertriebs- und CRM-Software zur Dokumentation und Nachverfolgung von Kundenaktivitäten;

Exzellente Deutschkenntnisse in Wort und Schrift (C2).

Erfahrungen in der Präsentation und im Vertrieb von Digitalen Gesundheitsanwendungen; 

Bestehendes Netzwerk von potenziellen Zielverordnern in der betreuten Region;

Kenntnisse im Bereich der Therapieoptionen bei Rückenschmerzen.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Driving Enrollments:  You’ll reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed;

Using Effective Closing Techniques:  You’ll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants;

Delivering Outstanding Customer Interactions: You’ll engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience;

Collaborating with Internal Teams:  You’ll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support;

Leveraging Technology Effectively: You’ll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes.

You should know how to use AI tools and techniques to enhance your daily productivity and decision-making.

2+ years of experience in outbound calling, telemarketing, or sales is highly preferred;

Excellent verbal communication and interpersonal skills;

Professional and courteous phone manner;

Ability to persuade and influence others;

Strong organizational and time management skills;

Ability to handle rejection and maintain a positive attitude;

Proficient in using computers and relevant tools (e.g Zoom Workplace, Excel, Jira, Slack, Notion);

High school diploma or equivalent (bachelor's degree preferred).

Being proficient in English (Spanish would be a plus)

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Lead the design and implementation of advanced training programs tailored to address specific knowledge and performance gaps within the Customer Success team.

Develop and execute a cohesive strategy for enablement, ensuring alignment with global best practices in positioning Sword Health throughout the customer lifecycle process.

Oversee the onboarding process for new hires, ensuring they are fully integrated and equipped with the necessary tools and knowledge.

Collaborate with Customer Success leadership to create and manage enablement projects, such as playbooks for managers, training tracks, and certification programs.

Analyze and track performance metrics to assess the effectiveness of enablement initiatives, making data-driven adjustments as needed.

Serve as a key liaison between Customer Success teams and other departments, fostering cross-functional collaboration to enhance overall team performance.

8+ years of experience in Customer Success enablement, enterprise sales management, or a related field, with a proven track record of managing and delivering successful enablement projects from inception to completion.

Expertise in designing and implementing commercial training programs that drive measurable improvements in Customer Success readiness and performance.

Strong understanding of the Customer Success cycle, including common challenges and best practices.

Exceptional communication, presentation, and interpersonal skills, with the ability to influence and build relationships across all levels of the organization.

Proven ability to analyze performance data and translate insights into actionable strategies.

Demonstrated experience in leading cross-functional teams and driving collaboration across departments to achieve Customer Success objectives.

Experience working with AI-driven tools and platforms to enhance Customer Success enablement strategies.

A background in global Customer Success enablement, with a focus on supporting Customer Success teams across multiple regions or countries.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Serve as the primary point of contact and advocate for partners following the initial sales phase.

Define and execute the operational strategy for partners, providing day-to-day support throughout the partner lifecycle with a focus on driving enrollment, engagement, renewals, and successful integrations.

Operate cross-functionally across Implementation, Customer Success, and Partner Operations based on business needs and partner lifecycle stage.

Partner closely with clinical, operational, and technology teams to represent partner needs and support the selection and integration of clinical solution partners.

Act as a subject matter expert for Partner Success, supporting the development of ecosystem partnerships by working with senior leadership, Platform, and Ecosystem teams to evaluate, select, and collaborate with partners, and help build business cases for new partnerships.

Create processes, documentation, and training materials to enable Customer Success teams to effectively support clients through the partner channel and identify expansion opportunities.

Support Channel Sales by contributing to sales enablement materials and educating sales teams on partner capabilities and positioning.

Develop and deliver quarterly and annual business reviews with Channel Sales, and ensure timely delivery of partner reporting, performance metrics, and operational updates.

Troubleshoot operational, reporting, eligibility, and integration issues, and coordinate with internal teams to drive resolution. 

5+ years’ work experience in healthcare partnerships, healthcare consulting, or Software-as-a-Service (SaaS) customer success.

Strong project management skills required; this role manages multiple concurrent implementations, operational workstreams, and customer initiatives simultaneously.

Ability to think strategically and systemically while executing methodically.

Must have: Previous experience in customer success management, implementation, or consulting.

Entrepreneurial with an ability to design plans with comprehensive documentation (that any internal stakeholder can follow), yet flexible enough to respond to change while balancing priorities.

Proactive, accountable, and thoughtful with high attention to detail and strategic problem-solving skills.

Strong presentation skills and ability to articulate product vision and roadmap to stakeholders.

Interest in the healthcare industry and the challenges/complexities of industry transformation.

Desire to contribute to high visibility, strategic projects within the organization.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Day-to-Day Account Ownership: Lead the end-to-end lifecycle for a high-priority book of health plan business. You aren't just managing accounts; you are the "General Manager" of your portfolio, driving long-term retention, health plan satisfaction, and revenue growth.

Build trusted & strategic relationships with our health plan customers — understand their needs/objectives and drive Sword’s clinical and economic outcomes to exceed them.

Navigate Complex Payor Landscapes: Masterfully navigate the nuances of various lines of business (ASO, Fully Insured, Medicare, and Medicaid) to ensure Sword’s value proposition resonates with diverse internal payor stakeholders.

Maximize Partner Value Post-Pull-Through: Serve as the primary lead for the health plan’s employer portfolio. You will ensure operational excellence by identifying barriers to sustained enrollment and collaborating with plan partners to streamline the ongoing member experience.

Champion Clinical & Economic ROI: Act as a consultative partner by translating complex data sets into compelling narratives. You will prove Sword’s impact through rigorous reporting, and high-impact Business Reviews.

Architect Account Plans: Develop and maintain multi-year account success plans that identify white space for expansion, mitigate churn risks, and align Sword’s roadmap with the customer’s overarching population health goals.

Internal Collaboration: Partner with Implementation and Marketing teams to ensure seamless launches and aggressive member enrollment targets.

Payor Growth & Renewals: Own the renewal process and identify organic growth opportunities, working closely with sales to upsell new products or expand into new lines of business.

Voice of the Payor: Serve as a bridge between the market and the Sword Product team. Distill payor-specific feedback, regulatory requirements, and competitive intelligence into actionable insights to influence our product evolution.

Operational Excellence: Mentor junior team members and contribute to the "playbook" of the Health Plan team, building the scalable processes necessary for a world-class Customer Success organization.

Experience with managing national and regional health plans across fully insured, ASO, and Medicare  lines of business.

5+ years of experience in enterprise-level customer success/account management or roles, ideally in digital health with health plan experience 

Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations

Strong understanding of the payor financial landscape, including medical loss ratios (MLR) and value-based care models.

Strong process orientation, with an ability to identify needs and execute projects that improve our Customer Success practice and relationships with partners.

Strong growth mindset and ability to influence via analytical and story-telling skills

Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing

Ability to create structure within an ambiguous environment.

Passionate about bringing world-class healthcare to those who need it

No ego, highly collaborative, goal-oriented and confident; comfortable working in ambiguity and generally being adaptable.

Qualified physical therapist – active or recently practicing

Confident clinical judgment across a broad range of musculoskeletal physical exercises

Comfortable with high-volume, repetitive assessment work – this is the nature of the role

Strong attention to detail and ability to apply scoring criteria consistently

Fluency in English (all guidelines and feedback are in English)

Reliable internet connection and a desktop or laptop computer

Comfortable with web-based tools (full training provided)

Independently planning and conducting on-site appointments with healthcare professionals (key target groups: orthopedic surgeons, pain specialists, GPs, neurologists) for pre-qualified contacts and within your own network to achieve sales targets in your assigned territory;

Presenting our digital therapy and actively supporting healthcare professionals with enquiries regarding the prescription of kaia back pain;

Gathering relevant insights into the product and collaborating with cross-functional teams to implement appropriate measures;

Confident and persuasive manner in discussions with both pre-qualified and unqualified prospects;

Active participation in congresses and specialist conferences, with targeted engagement and maintenance of your own network;

Continuous development of knowledge regarding industry trends, product usage and market activities;

Close collaboration with cross-functional teams to ensure high levels of customer satisfaction;

Structured use of our CRM system for the planning and documentation of customer activities;

Close collaboration with our Marketing and Business Development teams to further develop compelling sales materials.

Completed training as a medical representative, in the healthcare sector or a comparable qualification;

At least 5 years’ professional experience in the healthcare sector, e.g. in pharmaceutical or medical device sales;

A proven track record of meeting or exceeding sales targets;

Excellent communication and interpersonal skills;

Strong analytical and problem-solving skills;

Confident and persuasive communicator with the ability to turn objections into opportunities;

Ability to work independently and as part of a team;

Valid driving licence and flexibility for regular travel within the assigned region;

Good understanding of technology and the ability to learn the benefits of digital therapy;

Experience with sales and CRM software for documenting and tracking customer activities

Excellent German language skills, both written and spoken (C2 level).

An existing network of potential referring practitioners in the region served;

Knowledge of treatment options for back pain;

Experience in presenting and selling digital health applications (DiGAs).

Define and own the category narrative for AI-powered cardiometabolic care, positioning Pulse as the definitive next-generation solution that makes legacy point solutions obsolete.

Build and maintain a comprehensive competitive intelligence operation against Hello Heart, Omada, Virta, Vida, Noom Med, Lark, and emerging entrants — understanding their positioning, pricing, clinical evidence, and client traction.

Develop differentiated positioning by buyer persona: health plan medical directors, employer benefits leaders, broker/consultant advisors, and platform/channel partners.

Create and evangelize the "why Pulse wins" narrative backed by clinical evidence, AI differentiation, outcomes-based pricing, and total cost of care impact.

Author thought leadership content — white papers, conference presentations, webinars, op-eds, and industry panel appearances — that establishes Pulse and Sword as the intellectual leader in cardiometabolic AI care.

Generate qualified pipeline for the sales team through relationship-driven business development, strategic partnerships, conference presence, and thought leadership — not through direct deal closing.

Build and leverage a deep personal network across health plans, brokers, benefits consultants, employer coalitions, and industry associations to open doors and create warm introductions at scale.

Create world-class sales enablement materials — competitive battle cards, objection handling guides, RFP response frameworks, case studies, ROI models, and pitch narratives — that give our sales teams an unfair advantage in every conversation.

Partner with the broader sales organization to support upstream deal strategy, competitive positioning in active opportunities, and win/loss analysis to continuously improve our approach.

Support strategic client conversations and finalist presentations where deep market expertise and credibility are needed to close — without carrying a personal quota.

Develop and execute the strategic playbook for transitioning existing Sword clients to the full Pulse cardiometabolic solution, ensuring a seamless narrative from movement health to comprehensive cardiometabolic care.

Identify and prioritize cross-sell and upsell opportunities within the existing client base, working with account management and sales to drive net new bookings from existing relationships.

Create compelling business cases and ROI narratives that make the expansion an obvious decision for current clients.

Serve as the voice of the market inside the Pulse product team, translating buyer needs, competitive gaps, and market trends into actionable product strategy inputs.

Inform the product roadmap by surfacing what health plans, employers, and brokers are asking for, what competitors are building, and where the market is heading.

Partner with the Head of Product to ensure clinical evidence strategy, feature prioritization, and product packaging align with what wins in the market.

Collaborate with the clinical and data teams to build the evidence base (studies, outcomes reports, case studies) that reinforces category leadership.

Own or heavily influence Pulse's PBM partnership strategy. This includes developing prior authorization companion programs (positioning Pulse as a required behavioral intervention before or alongside GLP-1 prescriptions), step therapy integration (embedding Pulse into PBM step therapy protocols as a first-line or concurrent intervention), and formulary-linked preferred status (partnering with PBMs so that Pulse enrollment influences formulary access or coverage tiers for GLP-1 and cardiometabolic medications).

Build relationships with major PBMs (CVS Caremark, Express Scripts, Optum Rx, Prime Therapeutics) and pharmacy benefit consultants to position Pulse as a clinical and cost management complement to high-cost cardiometabolic drug therapy.

Develop the business case and partnership models that demonstrate how Pulse reduces total pharmacy spend — particularly GLP-1 costs — by driving lifestyle-based outcomes that reduce medication dependency or enable dose optimization.

Translate early client interest in PBM integration (we have active signal from health plan and employer clients requesting this capability) into a structured partnership strategy and go-to-market approach.

Partner with the Head of Product and clinical team to ensure the product roadmap supports PBM integration requirements (outcomes reporting, clinical protocols, data sharing frameworks).

Represent Pulse at major industry conferences as a visible, credible voice.

Cultivate relationships with key industry analysts, consultants, and influencers who shape buyer perception and vendor shortlists.

Build and maintain a personal brand as a thought leader in cardiometabolic care innovation and AI-powered healthcare delivery.

Develop strategic partnerships with industry bodies, research institutions, and clinical organizations that elevate Pulse's credibility and reach.

10-15 years of experience in healthcare strategy, commercial strategy, product marketing, or business development within digital health, health plans, benefits consulting, or healthcare technology.

Deep, established relationships across the health plan, broker/consultant, and employer benefits ecosystem — a genuine network that opens doors, not just a LinkedIn network.

Proven track record of positioning a product or solution as a category leader in a competitive healthcare market, with measurable impact on pipeline generation and win rates.

Experience going head-to-head with established digital health solutions and winning — you understand the cardiometabolic competitive landscape and know how these buying decisions get made.

Strong understanding of health plan and employer purchasing processes, including RFP cycles, broker/consultant influence, medical director evaluation criteria, and benefits committee decision-making.

Exceptional storytelling and communication skills — you can command a room at HLTH, write a compelling white paper, and build a battle card that a sales rep actually uses.

Strategic thinker who can translate market intelligence into product strategy recommendations and commercial positioning.

Comfort operating at the intersection of product, marketing, and sales without owning any single function — you are the connective tissue.

Familiarity with PBM dynamics, pharmacy benefit design, and how formulary decisions, prior authorization policies, and step therapy protocols influence healthcare purchasing — or the ability to learn this quickly.

Self-starter who thrives in ambiguity and can build a function from scratch in a fast-moving environment. This is an IC role — you will drive impact through personal expertise and influence, not through managing a team.

Direct experience in the cardiometabolic, diabetes, hypertension, or GLP-1 space — either as a vendor, payer, consultant, or buyer.

Track record as a recognized thought leader or speaker in digital health or healthcare innovation.

Experience at high-growth health tech companies where you've helped establish or disrupt a product category.

Understanding of AI-native healthcare products and the ability to articulate technical differentiation to non-technical buyers.

Experience with outcomes-based or value-based pricing models and how to position them as a competitive advantage.

Background in management consulting, health plan strategy, or benefits consulting before moving to an operating role.

Direct experience working with PBMs or pharmacy benefit strategy — understanding of prior authorization programs, step therapy design, and formulary management as commercial levers.

Proficiency leveraging AI tools to accelerate research, content creation, and competitive analysis.

Pipeline generated

Competitive win rate

Net new bookings influenced

Client expansion rate to life stages

Sales enablement adoption

Define and own the category narrative for AI-powered women's health across the full life stage continuum, positioning Bloom as the definitive next-generation platform that makes fragmented, condition-specific point solutions obsolete.

Build and maintain a comprehensive competitive intelligence operation against existing Women’s Health solutions in the market — understanding their positioning, pricing, clinical evidence, and client traction.

Develop differentiated positioning by buyer persona: health plan medical directors, employer benefits leaders, broker/consultant advisors, and platform/channel partners.

Create and evangelize the "why Bloom wins" narrative backed by clinical evidence, AI differentiation, outcomes-based pricing, and total cost of care impact.

Author thought leadership content — white papers, conference presentations, webinars, op-eds, and industry panel appearances — that establishes Bloom and Sword as the intellectual leader in women's health AI care.

Generate qualified pipeline for the sales team through relationship-driven business development, strategic partnerships, conference presence, and thought leadership — not through direct deal closing.

Build and leverage a deep personal network across health plans, brokers, benefits consultants, employer coalitions, and industry associations to open doors and create warm introductions at scale.

Create world-class sales enablement materials — competitive battle cards, objection handling guides, RFP response frameworks, case studies, ROI models, and pitch narratives — that give our sales teams an unfair advantage in every conversation.

Partner with the broader sales organization to support upstream deal strategy, competitive positioning in active opportunities, and win/loss analysis to continuously improve our approach.

Support strategic client conversations and finalist presentations where deep market expertise and credibility are needed to close — without carrying a personal quota.

Develop and execute the strategic playbook for transitioning existing Sword clients to Bloom's women's health solution, ensuring a compelling narrative from pelvic health to comprehensive women's health.

Identify and prioritize cross-sell and upsell opportunities within the existing client base, working with account management and sales to drive net new bookings from existing relationships.

Create compelling business cases and ROI narratives that make the expansion an obvious decision for current clients — particularly around menopause care.

Serve as the voice of the market inside the Bloom product team, translating buyer needs, competitive gaps, and market trends into actionable product strategy inputs.

Inform the product roadmap by surfacing what health plans, employers, and brokers are asking for, what competitors are building, and where the women's health market is heading.

Partner with the Head of Product to ensure clinical evidence strategy, feature prioritization, and product packaging align with what wins in the market.

Collaborate with the clinical and data teams to build the evidence base (studies, outcomes reports, case studies) that reinforces category leadership.

Represent Bloom at major industry conferences as a visible, credible voice.

Cultivate relationships with key industry analysts, consultants, and influencers who shape buyer perception and vendor shortlists.

Build and maintain a personal brand as a thought leader in women's health innovation and AI-powered healthcare delivery.

Develop strategic partnerships with industry bodies, research institutions, and clinical organizations that elevate Bloom's credibility and reach.

10-15 years of experience in healthcare strategy, commercial strategy, product marketing, or business development within digital health, health plans, benefits consulting, or healthcare technology.

Deep, established relationships across the health plan, broker/consultant, and employer benefits ecosystem — a genuine network that opens doors, not just a LinkedIn network.

Proven track record of positioning a product or solution as a category leader in a competitive healthcare market, with measurable impact on pipeline generation and win rates.

Experience going head-to-head with established digital health solutions and winning — you understand the women's health competitive landscape and know how these buying decisions get made.

Strong understanding of health plan and employer purchasing processes, including RFP cycles, broker/consultant influence, medical director evaluation criteria, and benefits committee decision-making.

Exceptional storytelling and communication skills — you can command a room at HLTH, write a compelling white paper, and build a battle card that a sales rep actually uses.

Strategic thinker who can translate market intelligence into product strategy recommendations and commercial positioning.

Comfort operating at the intersection of product, marketing, and sales without owning any single function — you are the connective tissue.

Genuine empathy and passion for women's health — a mission that requires someone who understands not just the commercial landscape, but the lived experience of the population we serve.

Self-starter who thrives in ambiguity and can build a function from scratch in a fast-moving environment. This is an IC role — you will drive impact through personal expertise and influence, not through managing a team.

Direct experience in women's health, pelvic health, menopause, fertility space — either as a vendor, payer, consultant, or buyer.

Track record as a recognized thought leader or speaker in women's health, digital health, or healthcare innovation.

Experience at high-growth health tech companies where you've helped establish or disrupt a product category.

Understanding of AI-native healthcare products and the ability to articulate technical differentiation to non-technical buyers.

Experience with outcomes-based or value-based pricing models and how to position them as a competitive advantage.

Background in management consulting, health plan strategy, or benefits consulting before moving to an operating role.

Understanding of how women's health intersects with benefits equity, DE&I initiatives, and total workforce productivity — and how to use this as a commercial lever.

Proficiency leveraging AI tools to accelerate research, content creation, and competitive analysis.

Pipeline generated

Competitive win rate

Net new bookings influenced

Client expansion rate to life stages

Sales enablement adoption

Define and own the category narrative for AI-powered mental health care, positioning Mind as the definitive next-generation alternative to traditional EAPs and fragmented point solutions.

Build and maintain a comprehensive competitive intelligence operation across Lyra, Spring Health, Modern Health, Headspace, Talkspace, and legacy EAP providers — understanding their positioning, pricing, clinical models, and utilization.

Develop differentiated positioning by buyer persona: health plan leaders, employer benefits teams, broker/consultant advisors, and platform/channel partners.

Create and evangelize the “why Mind wins” narrative, grounded in continuous care, AI + clinician model, outcomes-based pricing, and engagement at scale.

Support our commercial team with generation of qualified pipeline through relationship-driven business development, partnerships, conference presence, and thought leadership.

Leverage a strong network across health plans, brokers, consultants, and employers to create warm entry points and accelerate deal cycles.

Build best-in-class sales enablement materials - competitive battlecards, objection handling, RFP frameworks, ROI models, and tailored narratives - that give sales teams a clear edge.

Partner closely with sales to shape deal strategy, support active opportunities, and continuously refine positioning through win/loss insights.

Join key client conversations and finalist presentations as a strategic expert when credibility and depth are required.

Define the strategy for positioning Mind as a replacement for traditional EAPs within existing clients, ensuring a clear and compelling transition narrative.

Identify and prioritize cross-sell opportunities across Sword’s client base, working closely with account management and sales to drive expansion.

Build clear business cases demonstrating improved outcomes, higher engagement, and stronger ROI compared to legacy solutions.

Act as the voice of the market within the Mind product team, translating buyer needs, objections, and competitive gaps into product direction.

Inform the roadmap by surfacing what employers, health plans, and consultants expect from a next-generation mental health solution.

Partner with Product and Clinical teams to ensure our care model, evidence strategy, and packaging align with what wins commercially.

Help shape the clinical evidence base (outcomes, engagement, case studies) that reinforces category leadership.

Define and drive Mind’s strategy across key distribution channels including health plans, consultants, brokers, and platform partners.

Develop partnership models that position Mind as a core component of broader benefits ecosystems, not a standalone point solution.

Translate early market signals (e.g., demand for integrated EAP + continuous care, global coverage, manager support) into scalable go-to-market strategies.

Collaborate cross-functionally to ensure product, pricing, and packaging support channel success.

Represent Mind at major industry conferences and events as a credible and differentiated voice.

Build relationships with key consultants, analysts, and influencers who shape mental health vendor selection.

Establish a strong personal and company presence as a thought leader in mental health innovation and AI-enabled care.

Develop partnerships with industry organizations and clinical bodies to strengthen credibility and reach.

10–15 years of experience in healthcare strategy, commercial strategy, product marketing, or business development within digital health, health plans, benefits consulting, or healthcare technology.

Deep, established relationships across the health plan, broker/consultant, and employer ecosystem.

Proven track record of positioning a product as a category leader in a competitive healthcare market.

Strong understanding of the mental health landscape, including EAPs and point solutions, and how buying decisions are made.

Experience influencing enterprise deals without directly owning quota.

Exceptional storytelling and communication skills — from executive rooms to large industry stages.

Ability to translate complex models (AI + clinician care, outcomes-based pricing) into clear, compelling narratives.

Strategic thinker who connects market insights to product and commercial action.

Comfort operating cross-functionally across product, sales, marketing, and clinical teams.

Self-starter who thrives in ambiguity and can build from zero.

Experience in mental health, EAPs, behavioral health, or digital therapeutics.

Track record as a thought leader in healthcare or digital health innovation.

Experience at a high-growth health tech company building or redefining a category.

Familiarity with AI-native healthcare products and ability to communicate differentiation.

Experience with outcomes-based pricing models.

Background in consulting, health plan strategy, or benefits advisory.

Experience working with or selling through consultants and brokers.

Proficiency using AI tools to accelerate research, content creation, and competitive analysis.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale