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Customer Success Manager, UK

Swordhealth · UK

Customer Support / Success UK Posted Apr 15, 2026

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

Role

Sword Health is seeking a growth-oriented CSM with an essential NHS background. You will manage the end-to-end client lifecycle, focusing on navigating complex NHS procurement, governance, and stakeholder landscapes to drive retention and account expansion.

What You Bring

NHS Expertise: Deep knowledge of NHS operations and stakeholder management is essential.
Experience: 2+ years in Customer Success, Account Management, or Implementation (bonus points for hitting growth targets).
Data Fluency: You’re a pro at using Excel/Google Sheets to tell a compelling story through metrics.
Startup Grit: You’re adaptable, highly organized, and bring a "no-ego" approach to a fast-paced environment.

AI Proficiency at Sword Health

AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

What you’ll be doing

Lifecycle Management: Lead implementation and post-sale experiences for a diverse portfolio, prioritizing NHS accounts.

Strategic Growth: Develop account plans to maximize lifetime value, identify expansion opportunities, and exceed clinical/economic targets.

Project Oversight: Navigate NHS-specific compliance and procurement frameworks to ensure seamless project delivery.

Data-Driven Insights: Use quantitative reporting and business reviews to demonstrate ROI and "storytell" product value.

Relationship Building: Act as a trusted advisor to partners, managing both proactive strategy and reactive queries.

What you need to have

Mandatory: Direct experience working in or with the NHS (operational, procurement, or partnership roles).

Experience: 2+ years in Customer Success, Implementation, or Account Management (startup experience preferred).

Analytical Skills: Proficient in data tools (Excel/Google Sheets) to track growth metrics and account health.

Communication: Exceptional presentation and "constructive push-back" skills to align client expectations.

Mindset: Highly organized, collaborative, "no-ego" approach, and a bias toward action in fast-paced environments.

*This range includes base, variable and equity

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.

UK - Sword Benefits & Perks:

Health insurance
Meal allowance
Equity shares
Flexible working hours
Remote-first company
Paid company holidays
Free digital therapist for you and your family

Note: Please note that this position does not offer relocation assistance. Candidates must have the right to work in the UK and be based in the UK.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

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NHS Regional Sales Director (UK)

Swordhealth · UK

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Sales / BD UK Posted Jan 22, 2026

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.

We are expanding rapidly in the UK healthcare market, and this role will be foundational to how Sword partners with the NHS to transform care at scale.

As our Regional Sales Director for NHS Markets, you will lead top-down and bottom-up engagements across ICSs, Trusts, NHS England, and DHSC, building relationships, shaping adoption, and driving commercial success for Sword's full portfolio - MSK, Prehab, Women’s Health, and Mental Health solutions.

This is a rare opportunity to bring cutting-edge care models into one of the most influential health systems in the world, at a moment when the NHS urgently needs scalable, cost-saving, patient-centered innovation.

Your work will directly impact lives, reduce clinical burden, lower costs, and redefine pain and behavioural health care delivery for millions.

What you'll be doing:

NHS Market Development & Deal Leadership

Lead complex deals across ICSs, Trusts, NHS England, DHSC, and other strategic NHS bodies.

Own the full lifecycle of NHS regional tenders (ICS-wide, multi-Trust, or national programmes), including qualification, bid strategy, supporting drafting, submissions and final presentations.

Navigate procurement, frameworks, governance, clinical leadership networks, and commercial processes unique to the NHS.

Drive both top-down (executive-level) and bottom-up (clinical, operational, digital, commissioning) motions to build momentum and win adoption.

Sales Execution & Revenue Growth

Meet and exceed your quarterly and annual sales targets for new NHS contracts.

Build, progress, and manage a robust NHS-specific pipeline through proactive outreach, relationship building, and tight collaboration with internal teams.

Craft compelling value propositions tailored to NHS priorities: waiting list reduction, cost savings, ROI, patient outcomes, equity, transformation agendas, Long Term Plan goals.

Cross-Functional Influence & Strategy

Influence and help refine Sword’s UK go-to-market strategy, NHS playbook, pricing models, and operational processes.

Serve as a subject-matter voice representing Sword at industry events, clinical conferences, NHS innovation forums, and meetings with key stakeholders.

Collaborative Deal Crafting

Work closely with Product, Clinical, Regulatory, Ops, and Marketing teams to build tailored solutions for NHS partners.

Ensure smooth implementation and long-term success for all accounts landed.

Mission-Driven Culture Leadership

Operate with urgency, ownership, and intellectual honesty, modeling the cultural principles outlined by our CEO.

Contribute ideas boldly, challenge assumptions respectfully, and help shape how Sword becomes a long-term partner to the NHS.

What you need to have:

Core Requirements

~30% travel across the UK based on NHS stakeholder needs.

7+ years B2B / B2G sales experience, with at least 3–5 years selling into the NHS (ICS, Trusts, NHSE, DHSC).

Demonstrated success in building and closing complex, multi-stakeholder NHS deals.

Proven track record of exceeding annual quotas with net-new revenue ownership.

Ability to independently generate pipeline at pace through targeted NHS prospecting.

Experience engaging clinical leaders, digital transformation teams, commissioners, and procurement functions.

Experience in high-growth, high-accountability environments.

Strong communicator and relationship builder who thrives in a competitive and fast-moving landscape.

Expertise in managing long sales cycles and influencing senior-level stakeholders.

Proficiency in Google Suite, Salesforce, and modern sales tools.

Bonus Points

5+ years digital health experience.

Established network across ICS leaders, Trust executives, NHSE decision-makers, Clinical Directors, and transformation teams.

Relationships with employee benefit consultants/brokers (secondary market).

Background in MSK, physio, mental health, prehab, or women’s health solutions.

Experience introducing new care pathways or AI-enabled models into the NHS.

To ensure you feel good solving a big Human problem, we offer:

A stimulating, fast-paced environment with lots of room for creativity.

A bright future at a promising high-tech startup company.

Career development and growth, with a competitive salary.

The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare.

A flexible environment where you can control your hours (remotely) with unlimited vacation.

Access to our health and well-being program (digital therapist sessions).Remote or Hybrid work policy.

To get to know more about our Tech Stack, check here.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

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Senior Commercial Counsel (Remote, UK)

Swordhealth · UK

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Legal / Compliance UK EU Posted Aug 27, 2025

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.

Overview:

As Senior Commercial Counsel, you will play a key role in advising our business and negotiating a broad range of commercial contracts across our UK and European operations. You will provide pragmatic legal guidance to stakeholders, helping the business achieve its commercial goals while effectively managing risk and ensuring compliance with UK, EU and EU member state laws and relevant international considerations.

Responsibilities :

Draft, review, and negotiate a wide variety of commercial agreements, including client services contracts (MSAs, SOWs, SLAs), vendor agreements, and non-disclosure agreements.

Provide clear, business-focused advice on UK and EU contract law and commercial best practices.

Support the development, implementation, and maintenance of contract templates, playbooks, and legal processes.

Collaborate with operational, commercial, clinical and leadership teams to provide high quality, commercially-focused and pragmatic legal advice on a wide range of topics.

Advise generally on legal and regulatory requirements relevant to our business and services in the UK and EU, including GDPR, AI, advertising and marketing standards, and technology-related regulations.

Qualifications:

Qualified solicitor or barrister in England & Wales with 5–10 years’ post-qualification experience in a law firm or in-house legal role preferred. Applicants qualified only in EU jurisdictions may be considered with compelling UK commercial experience.

Strong experience negotiating and drafting software/SaaS commercial contracts, license agreements, services agreements, technology agreements, vendor contracts, and other types of commercial agreements, especially with respect to the healthcare and health tech space.

Solid experience providing in-house legal advice in a fast-paced start up or scale up environment.

Ability to provide pragmatic, commercially minded solutions to legal issues.

Excellent drafting skills, attention to detail, and analytical capabilities.

A proactive, collaborative team player who thrives in a dynamic, fast-paced and rapidly-evolving start up environment.

Fluent in English (written and spoken); additional European languages are a plus.

Proficiency in data security, data privacy and AI regulations are a plus.

Experience in the healthcare or health tech space is a plus.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

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Physiotherapist (Remote, UK)

Swordhealth · UK

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Healthcare / Medical UK Posted May 22, 2025

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.

Introduction:

We are hiring a Physiotherapist (PT), based in the UK, motivated by delivering the best possible patient care. This PT will join our team and will work remotely within the UK! If you'd like to be a part of what we're building, please apply.

What you'll be doing :

Provide 1-to-1 support to members through message-based chat and phone/video calls;

Apply our digital approach to surgical prehabilitation and the management of patients with musculoskeletal disorders and pelvic health conditions;

Deliver Group Learning webinars online;

Moderate in-app peer groups;

Assist in the clinical validation of new therapeutic programs.

What you'll need to have:

Must have a Bachelor’s degree in Physiotherapy;

A minimum of 3 years of clinical experience in the treatment of musculoskeletal disorders, including pelvic health conditions;

A passion for personalised care that recognises the whole person, and views good health as more than just the absence of disease;

Excellent interpersonal skills that come across even through a digital care workspace, translating in the ability to engage our members;

Ability to balance clinical responsibilities with a strong focus on member empowerment, behavioural change, and motivational engagement;

Hard-working and able to handle the pressure of a fast-paced environment;

A strong commitment to data security and privacy.

A plus if you have experience in:

Completion of additional formal pelvic health education course(s), such as level 1 pelvic coursework (or equivalent)

Experience delivering behavioural support (e.g. addiction support, weight loss)

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*

• Equity shares*

• Discretionary PTO plan*

• Parental leave*

• 401(k)

• Flexible working hours

• Remote-first company

• Paid company holidays

• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Discretionary vacation

• Snacks and beverages

• English class

*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

*Please note that this position does not offer relocation assistance. If in Portugal, candidates must possess a valid EU visa and be based in Portugal.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

Ready to apply?

Apply to Swordhealth

Swordhealth

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Swordhealth

Customer Success Manager, UK

What you’ll be doing

What you need to have

NHS Regional Sales Director (UK)

What you'll be doing:

What you need to have:

To ensure you feel good solving a big Human problem, we offer:

Senior Commercial Counsel (Remote, UK)

Responsibilities :

Qualifications:

Physiotherapist (Remote, UK)

What you'll be doing :

What you'll need to have:

A plus if you have experience in:

Whoa — hold up

Don't be the 201st applicant.