Job Overview

Wargaming is inviting talented Server developers who are ready to learn a lot, take responsibility for the result of their work and meet the expectations of our players together with us. In our team you will have to solve interesting tasks related to the development of World of Tanks on the whole technological stack.

Reports to

Solution Architect

What will you do?

• Develop high performance (in terms of memory and execution time) in-game components
• Improve and develop the existing technology stack
• Work with dozens of additional services and applications that make up the large-scale infrastructure of our project (payment systems, authorization systems, analytical data warehouses, etc.)
• Cover the functionality with tests
• Participate in the creation of new game modes and logic on the game server

What are we looking for?

• Experience in commercial software development
• Strong knowledge of basic data structures and algorithms
• Development experience in C++ and Python
• Knowledge of design patterns
• Experience in developing asynchronous/multithreaded applications
• Knowledge of CPU and memory principles (RAM, ROM, caches, virtual memory, allocators, profiling, swap file, etc.)
• Familiarity with Linux systems 
• Familiarity with databases, message brokers
• Computer networking fundamentals (TCP/UDP, reliability, flow control) 

What additional skills will help you stand out?

• Gamedev experience
• Python–C++ integration (pybind11, CPython embedding)
• Real-time simulation / fixed-rate game loops  
• CMake or large C++ build systems 
• Experience in web applications development (backend)
• Experience of working with distributed systems
• Passion for computer games

What additional skills will help you stand out?

• Experience in web applications development (frontend, backend)
• Experience of working with distributed systems
• Passion for computer games
• Gamedev experience

Work mode

• Hybrid (3 days of work from the office)

The salary range for this role in Vilnius is EUR 4000-6700 monthly gross.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Vilnius include:

• Additional paid time off 
• Sick Leave Compensation
• Pregnancy and Childbirth Leave Benefit  
• Career development and education opportunities within the company
• Meal Allowance
• Premium Private Health Care 
• Mental well-being program (iFeel)
• Perks discounts platform (over 450 exclusive discounts)
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• Company events 
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Our company, Wolt License Services (WLS), is a dynamic organization specializing in payment and financial services for our parent company Wolt, a prominent platform marketplace, and Wolt’s customers. WLS currently manages all merchant payment flows across 22 markets, ensuring strict adherence to regulatory requirements, including AML, safeguarding customer funds, and maintaining robust internal controls. As a licensed and supervised payment and e-money institution, we are committed to upholding the highest standards of integrity, transparency, and efficiency in our operations.

As we continue to expand our financial services and drive innovation, we are seeking to strengthen our regulatory compliance capabilities by recruiting a highly skilled and experienced KYC/B Lead to join our 1LoD team. The KYC/B Lead will be responsible for the implementation of a comprehensive business and personal customer onboarding procedures and supporting in ensuring the institution's compliance with AML regulations and FIN-FSA guidelines on customer due diligence. This role requires a deep understanding of regulatory standards, together with knowledge around market best practices for CDD in a fintech and effective communication with key stakeholders across the DoorDash group of companies. The role will report to the Head of Financial Crime Prevention.

What you'll be doing

• Managing activities related to customer due diligence for business and personal customers, including: onboarding, ongoing and enhanced due diligence, customer risk scoring, and management of vendors, who are providing necessary technical capabilities for CDD.
• Serve as the subject matter expert for KYC and KYB, leading relevant policy implementations and control designs, monitoring industry best practices developments across EU/EEA and supporting relevant tooling enhancement developments and  implementations.
• Providing functional guidance to relevant operational teams, including training, clear instructions, and oversight; fostering a strong compliance culture and driving continuous improvements through daily support and awareness programs.
• Maintaining full oversight of the customer risk landscape and CDD lifecycles, ensuring all customers are onboarded in a compliant manner and stay compliant throughout their lifecycle. 
• Supporting in the preparations of regular reports to Senior Management on the status of CDD activities, their risks, compliance, and performance metrics.
• Acting as the primary escalation point and bridge between WLS and its customer onboarding operational teams, fostering strong internal cooperation and managing operational teams responses during incidents.

Our humble expectations

• Bachelor’s or Master’s degree in Business, Law, Finance or a related field.
• 6+ years in Financial Crime Prevention within financial services, ideally in a Payment or E-Money Institution or marketplace/payment platform, with proven expertise in framework design, control ownership and regulatory engagement.
• Strong understanding of AML/CFT regulations, EU/EEA regulatory frameworks (e.g., Payment Services Directive 2 and the E-Money Directive) and best practices for customer due diligence.
• Experience developing technical capabilities and procedures for customer onboarding, overall customer due diligence and enhanced due diligence. 
• Strong analytical, organizational and communication skills. Ability to work independently and collaboratively in a fast-paced environment while keeping the relevant stakeholders aligned.
• Experience working with operations, product, or engineering teams to launch new products or enter new markets is highly advantageous.

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position. 

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

Poland Pay Range:

 19274 PLN - 24092 PLN 

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩

We are looking for Full-time (40 h/week) Support Associates to join our Support team in Vilnius!

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team, as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings, weekends and holidays - our support is open seven days a week from Monday - Sunday  08:00 - 22:00, on Fridays and Saturdays Lithuanian Support team works until 00:00
• You are fluent in the Lithuanian language, and you have professional working proficiency in English

What you’ll get by joining us

• Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account.
• Employee assistance program - offers practical information and counselling on a variety of topics not just to you, but also to your nearest and dearest, such as a family member.
• Wolt Health insurance after the probation period ends
• Wolt-wide training programs - our very own Wolt programs, role and country-specific trainings and self-service learning resources.
• Team budgets per year - to spend on dinners and activities with your colleagues.
• Coffee and snacks at the office.

Probation period - 3 months. 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position. 

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩

We are looking for part-time (min 20h/week) Support Associates to join our Support team in Vilnius!

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team, as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset.
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment.
• You can work in shifts in the mornings, evenings, weekends, and holidays - our support is open seven days a week from 8 AM to 10 PM at our office in A. Goštauto g. 12A, LT-01108, Vilnius
• You are fluent in the Lithuanian language, and you have professional working proficiency in English

What you’ll get by joining us

• Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account.
• Employee assistance program - offers practical information and counselling on a variety of topics not just to you, but also to your nearest and dearest, such as a family member.
• Wolt Health insurance after the probation period ends
• Wolt-wide training programs - our very own Wolt programs, role and country-specific trainings and self-service learning resources.
• Team budgets per year - to spend on dinners and activities with your colleagues.
• Coffee and snacks at the office.

The base salary during the probation period is EUR 779. After the probation period, the salary will increase to EUR 925. Probation period - 3 months. 

Office location: A. Goštauto g. 12A, LT-01108, Vilnius

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position. 

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

Octus's Fundamentals Analyst program offers a structured entry point into financial data and credit markets for hard working, intellectually curious, and motivated candidates. Working within the Fundamentals platform, you will spread and standardise financial statements from debt issuers into Excel-based models, build and maintain capital structures, calculate credit metrics, and ensure data quality and consistency across our coverage universe. You will develop a solid grounding in financial statement analysis, accounting, capital structure mechanics, and credit metrics through hands-on, detail-oriented work. You will contribute to a collaborative and action-oriented team environment.

Responsibilities

• Analyse financial reporting documents including earnings reports and presentations, offering memorandums, lender presentations, credit agreements and other
• Prepare detailed financial models including P&L, Balance Sheet, Cash Flow, Capital Structure, Relative Performance metrics and Ratio Analysis.
• Build and maintain a coverage universe of financial models that are updated quarterly or monthly and for key events
• Leverage AI tools to improve workflow efficiency, automate repetitive tasks, and support problem solving in day-to-day analytical work
• Participate in ad hoc projects to improve the quality of the data set and our data products

Requirements 

• Graduates with degrees in economics, accounting or finance 
• An ability to interpret financial statements to evaluate business performance and understand the relationship between business drivers and financial performance, including the ability to model out these relationships quantitatively
• Strong analytical and problem-solving skills, including the tenacity to resolve complex issues
• Strong interest in credit market or financial markets in general
• Desire to learn and apply your newly acquired skills to grow professionally and personally

The salary range estimate for this position is 2,800 - 3,000 EUR monthly. The actual compensation will be at Octus’ sole discretion and will be determined by the aforementioned and other relevant factors. This position is eligible for an additional annual discretionary bonus.

About the Job:

You will be the technical lead within our release orchestration and deployment product development teams. You will build upon our software stack that is being run by numerous Fortune 5000 companies in the world to streamline their DevOps processes at scale. We are looking for owners, people that can pick up a something from a range of topics and become experts, producing a quality solution that will last, and leaders, that can encourage team members with their work and personality to produce the best solutions. The position is full-stack, but with backend affinity – passionate about architecture, performance and scalability.

What you will do:

• Serve as the Technical Lead for our Release Orchestration product development teams.
• Own your space and pick up a range of topics to become an expert and produce a quality solution that will last.
• Lead by example with your work expertise and inspire your team with your personality to produce the best solutions.

What you will bring:

• Located in Lithuania. Candidates outside Vilnius will be considered for a hybrid work schedule, coming to office occasionally as needed.
• Bachelors degree and professional experience crafting enterprise softwareValidated experience in application/product development using a broad range of programming technologies including:
• At least 5 years of experience developing full-stack applications
• Excellent knowledge of object-oriented programming in Java and Scala languages
• Experience with Spring, Akka, ORMs, and SQL databases
• Excellent testing skills with JUnit and ScalaTest
• Solid understanding of DevOps tools and practices, including CI/CD pipelines (GitLab, GitHub Actions), containerization (Docker, Kubernetes), and cloud platforms (AWS, Azure, GCP).
• Practical experience with Go or Kubernetes, cloud platform APIs is a great plus.
• Willingness to share knowledge and mentor team members to support their growth and development
• Growth mindset, continually seeking feedback on ways to improve yourself and the team
• Familiarity with React, TypeScript, JavaScript, and associated tooling
• Understanding of software design and architecture principles to develop maintainable enterprise applications
• Phenomenal written and spoken English skills

For this position we offer a gross salary of 5,200 - 6,250 EUR/month depending on the level of experience.

Why is Digital.ai a great place to be?

Digital.ai offers great benefits including:

• Opportunity to work in an international company
• Outstanding and exciting challenges
• Cash long term incentive plan
• Private health insurance
• Employee referral program
• Free access to O'Reilly 
• Informal work environment and flexible working hours
• Additional days off
• Team building and other unifying events
• Team meals and snacks in the office
• Food delivery voucher
• Office parking

At Digital.ai, we believe in fostering a culture of pay transparency. We are committed to providing our employees with fair and competitive compensation. The current salary for this specific job is estimated to be €62,500 - €70,000 pus bonus. Please note that final compensation will be determined based on factors such as qualifications, experience, and internal equity. We value transparency and aim to create an inclusive and equitable workplace for all our employees. Certain positions at Digital.ai might also be eligible for additional compensation in the form of bonuses, or other employee benefits which are separate from the base salary and to be defined at offer stage.

All are welcome to apply.  We maintain compliance with federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and all other protected classifications. We welcome everyone and believe that diversity is the foundation of innovation.

For individuals with disabilities who would like to request accommodation, please advise us within your job application or cover letter.

FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against impersonation please check the email address or if you are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.

Job Overview

World of Tanks is looking for a passionate, creative Senior Concept Artist to join our talented team. Our studio fosters a collaborative environment where your ideas are valued, and your contributions will have a direct impact on the game’s success. 
Our team is a mix of industry veterans and fresh talent, dedicated to pushing the boundaries of what games can be. If you thrive in a dynamic atmosphere and are eager to shape an exciting AAA title from the ground up, we want to hear from you! Join us in creating something truly special in the gaming world. Your next big opportunity awaits! 

What will you do?

• Concept Development: Create innovative and functional designs high-quality assets for games, including vehicle design, skins, immersive environments, engaging character designs, UI elements that enhance gameplay and fit seamlessly with the game's mechanics and player experience.
• Collaboration: Work closely with the Art Director, Producer, and cross-disciplinary teams (Engineering, Animation, etc.) to ensure alignment across all aspects of the game development process.
• Creative Ownership: Take full ownership of your work, with minimal guidance and a strong attention to detail.
• Iteration and Revision: iterate on concept designs based on feedback from stakeholders, making necessary revisions to enhance aesthetics, functionality, and alignment with project.
• Problem Solving: Identify design challenges quickly and propose creative, practical solutions during art reviews, pitches, and collaborative meetings.
• Continuous Development: Contribute through hands-on mentorship to concept artists, supporting their skill growth and the ongoing improvement of workflows.
• Action: Proactively seek and incorporate feedback, turning stakeholder insights into stronger outcomes.

What are we looking for?

• Proven Experience: a strong portfolio demonstrating your concept art skills across a variety of styles and themes within the gaming industry.
• Artistic Skills: proficiency in digital art tools and software, such as Photoshop, Procreate, or equivalent applications, with a keen understanding of composition, color theory, and visual storytelling.
• Creativity: ability to generate original and innovative concepts that push the boundaries of visual design while staying true to the project's artistic direction.
• Collaboration: strong communication and collaboration skills to effectively work within a multidisciplinary team and translate concepts into tangible assets that meet project requirements.
• Adaptability: the flexibility to adapt your artistic style and approach to suit different project requirements, themes, and artistic directions.
• Time Management: ability to manage multiple tasks and meet deadlines in a fast-paced and dynamic environment without compromising quality.
• Passion for Games: a genuine passion for video games and a deep understanding of how concept art contributes to the overall gaming experience, driving player immersion and engagement.
• English: Intermediate level or higher.

What additional skills will help you stand out?

• Experience with 3D Software: familiarity with 3D modeling software, such as Maya or Blender, to create basic 3D mockups or reference models for concept art.
• Experience with game engines.
• Experience as a Team Leader.
• Traditional Art Skills: proficiency in traditional art techniques, such as sketching, painting, or sculpting, to complement digital concept art creation and enhance visual storytelling.

Work mode

• Onsite // Hybrid (2-3 days of work from the office).
• This role is eligible for relocation & immigration support.

The salary range for this role in Vilnius is EUR 3600 - 5500 monthly gross.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Vilnius include:

• Additional paid time off 
• Sick Leave Compensation
• Pregnancy and Childbirth Leave Benefit  
• Career development and education opportunities within the company
• Meal Allowance
• Premium Private Health Care 
• Mental well-being program (iFeel)
• Perks discounts platform (over 450 exclusive discounts)
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• Company events 
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Inbank is a financial technology company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are embedded seamlessly into the shopping journey of 6,000+ retailers. This helps our merchant partners grow their businesses, while end customers benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 440+ working across our offices in Estonia, Latvia, Lithuania, Poland, and the Czech Republic.

Due to our ambitious growth plans, we are looking for a Workplace Services Engineer to join our team in Vilnius.

In this role, you will own and continuously improve the workplace technology environment that enables our employees to work securely and efficiently across multiple locations. You will manage day-to-day workplace IT operations, support end-user devices, maintain office infrastructure, and administer collaboration and identity systems.

Beyond operational support, you will help evolve our workplace services by introducing automation, improving device management, and implementing scalable solutions such as zero-touch onboarding and offboarding. Working closely with cross-functional teams and external vendors, you will play a key role in enhancing the employee technology experience and ensuring our workplace systems scale with the company’s growth across markets.

This role requires occasional travel to our offices in Kaunas, Riga, Gdansk, and the Czech Republic.

Ideally, you have:

• 3+ years of experience in IT support, workplace engineering, or systems administration.
• Strong expertise managing Windows and macOS environments.
• Hands-on experience with office networking, VPNs, firewalls, and printers.
• Experience setting up and supporting meeting room and collaboration technologies such as Cisco Webex, Google Meet, or similar platforms.
• Familiarity with MDM solutions such as JumpCloud or similar device management tools.
• Practical experience with Google Workspace, Microsoft 365, Slack, and Atlassian tools (Jira, Confluence, ServiceDesk).
• Experience with Identity and Access Management (IAM), including SSO, SAML, OAuth, SWA, LDAP, and API integrations.
• Experience with vendor management, license management, and procurement of IT equipment and services.
• Experience implementing or supporting zero-touch IT processes, including automated onboarding and offboarding.
• Familiarity with automation, scripting, or AI tools to streamline IT operations (Python is a strong advantage), or workflow automation platforms such as Zapier.
• Strong problem-solving and communication skills in Lithuanian and English.

Soft skills:

• Proactive mindset: Take ownership of improvements and actively identify opportunities to enhance systems, processes, and the employee technology experience.
• Automation focus: Continuously look for ways to streamline workflows and improve efficiency through automation.
• Customer-centric approach: Prioritize employee needs and deliver responsive, high-quality IT support.
• Mission-oriented: Align IT initiatives with company goals and support business outcomes through effective use of technology.
• Engineering mindset: Approach challenges systematically with a focus on scalable, long-term solutions—considering incident management, disaster recovery (DR), risk management, and future growth, not just immediate fixes.

If this role excites you, but you don’t meet every single requirement, we still encourage you to apply. We value diverse backgrounds and perspectives and believe that great people grow into great roles.

Why you’ll enjoy working here?

• Competitive salary aligned with your experience and expertise, ranging from €3,100 to €4,500 gross per month.
• Wellbeing support, including sports compensation or additional health insurance.
• Extra vacation days starting from your third year with us.
• 6-week paid sabbatical after four years at Inbank for employees with strong performance.
• A challenging and inspiring environment where you can grow professionally and take ownership of your work.
• International collaboration with talented colleagues across multiple markets.
• Dedicated learning and development budget to support your professional growth and help you stay ahead.
• Fun and connection through company-wide and team events that bring people together.
• A modern, pet-friendly office in Vilnius, designed for comfort, collaboration, and productivity.

Sounds like a fit?

Apply and our recruitment team will be in touch. If you’re unsure but curious, apply anyway — we’re happy to explore together.

Job Overview

World of Tanks Blitz, an online mobile shooter with tens of millions of installs, is looking for a passionate gamer and skilled communicator to join our team. In this role, you will act as the key liaison between the game team and our Ukrainian and Russian-speaking player base across community and media platforms such as Discord, Telegram, Instagram, YouTube, TikTok, and others. You will help strengthen player relationships, grow community engagement and loyalty, support communications around game updates and events, and turn player feedback into actionable insights for the team.

Reports to

Community Team Lead

What will you do?

• Be one of the public faces and voices of World of Tanks Blitz, proactively engaging with players across social and community platforms.
• Build and maintain strong relationships with the Ukrainian and Russian-speaking player community, creating a positive and engaging brand presence.
• Develop and implement community growth strategies to expand reach, increase engagement, and strengthen player loyalty.
• Manage social media and community publications, ensuring timely, relevant, and engaging content across assigned channels.
• Communicate game updates, new features, events, and campaigns clearly and effectively to players.
• Plan and execute community activities, player events, campaigns, and livestream participation.
• Answer general and game-specific questions from players, using your game knowledge to support meaningful interactions.
• Play World of Tanks Blitz regularly to stay informed about gameplay, features, and player experience, and apply this knowledge in community work.
• Support the setup, maintenance, and effective use of communication platforms and community tools.
• Collaborate closely with internal teams and regional offices on communication planning and campaign execution.
• Gather, analyze, and summarize community sentiment and player feedback, and prepare regular reports and digests for internal stakeholders.

What are we looking for?

• 2+ years of proven experience in community management, communications, moderation, or online community development.
• Strong interest in mobile and/or PC games, with a good understanding of gaming communities and player behavior.
• Excellent written and verbal communication skills in Ukrainian and Russian, with the ability to communicate effectively across different audiences, formats, and platforms, while remaining sensitive to regional and cultural nuances.
• English at B1 level or higher.
• Confidence working in multicultural environments and the ability to remain calm, thoughtful, and professional in fast-paced or high-pressure situations, especially in public communication.
• A proactive, responsible, and hands-on attitude, with the ability to manage both strategic and operational tasks.
• Strong collaboration skills, willingness to share knowledge, support teammates, provide constructive feedback, and step in when urgent issues arise.

What additional skills will help you stand out?

• Experience with World of Tanks or other Wargaming titles.
• Familiarity with basic data analysis and sentiment reporting.
• Experience producing or hosting livestreams.
• Working knowledge of livestreaming, audio, and video tools and technologies.

Work mode

• Hybrid (2-3 days of work from the office) 
• This role isn't eligible for relocation & immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Prague include:

• 5 weeks of Annual Leave per calendar year
• Additional paid time off 
• Sick Leave Compensation, Maternity & Paternity Leave Benefits  
• Career development and education opportunities within the company
• Meal card contribution
• Public transportation allowance
• Premium private healthcare
• Mental well-being program (iFeel)
• Multisport Employee discounts
• Personal Gaming Account 
• Coffee, fruits, and snacks in the office
• Company events
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Job Overview

World of Tanks Blitz, an online mobile shooter with tens of millions of installs, is looking for a passionate gamer and skilled communicator to join our team. In this role, you will act as the key liaison between the game team and our Ukrainian and Russian-speaking player base across community and media platforms such as Discord, Telegram, Instagram, YouTube, TikTok, and others. You will help strengthen player relationships, grow community engagement and loyalty, support communications around game updates and events, and turn player feedback into actionable insights for the team.

Reports to

Community Team Lead

What will you do?

• Be one of the public faces and voices of World of Tanks Blitz, proactively engaging with players across social and community platforms.
• Build and maintain strong relationships with the Ukrainian and Russian-speaking player community, creating a positive and engaging brand presence.
• Develop and implement community growth strategies to expand reach, increase engagement, and strengthen player loyalty.
• Manage social media and community publications, ensuring timely, relevant, and engaging content across assigned channels.
• Communicate game updates, new features, events, and campaigns clearly and effectively to players.
• Plan and execute community activities, player events, campaigns, and livestream participation.
• Answer general and game-specific questions from players, using your game knowledge to support meaningful interactions.
• Play World of Tanks Blitz regularly to stay informed about gameplay, features, and player experience, and apply this knowledge in community work.
• Support the setup, maintenance, and effective use of communication platforms and community tools.
• Collaborate closely with internal teams and regional offices on communication planning and campaign execution.
• Gather, analyze, and summarize community sentiment and player feedback, and prepare regular reports and digests for internal stakeholders.

What are we looking for?

• 2+ years of proven experience in community management, communications, moderation, or online community development.
• Strong interest in mobile and/or PC games, with a good understanding of gaming communities and player behavior.
• Excellent written and verbal communication skills in Ukrainian and Russian, with the ability to communicate effectively across different audiences, formats, and platforms, while remaining sensitive to regional and cultural nuances.
• English at B1 level or higher.
• Confidence working in multicultural environments and the ability to remain calm, thoughtful, and professional in fast-paced or high-pressure situations, especially in public communication.
• A proactive, responsible, and hands-on attitude, with the ability to manage both strategic and operational tasks.
• Strong collaboration skills, willingness to share knowledge, support teammates, provide constructive feedback, and step in when urgent issues arise.

What additional skills will help you stand out?

• Experience with World of Tanks or other Wargaming titles.
• Familiarity with basic data analysis and sentiment reporting.
• Experience producing or hosting livestreams.
• Working knowledge of livestreaming, audio, and video tools and technologies.

Work mode

• Full-time employment
• Hybrid (2-3 days of work from the office) 
• This role isn't eligible for relocation & immigration support // Candidates must be legally authorized to work in Poland at the time of application

Type of Contract and Salary

• Employment Contract (umowa o prace)
• The salary range for this role is 12800-16000 PLN gross monthly (The final salary within the range will depend on the candidate’s experience, skills, and performance during the interview. Please note that this salary range applies to Poland; for other locations, it might be different.)

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Warsaw include:

• Additional paid time off (5 Personal Days, Birthday Leave) on top of the statutory minimum
• Sick Leave 100% Compensation (10 days per calendar year)
• Career development and education opportunities within the company
• Premium Private Health Care 
• Mental well-being program (iFeel)
• Multisport card
• Personal Gaming Account 
• Company events
• Seniority Awards  
• Referral program - you can recommend the best talents to the Company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Job Overview

World of Tanks Blitz, an online mobile shooter with tens of millions of installs, is looking for a passionate gamer and skilled communicator to join our team in Vilnius. In this role, you will act as the key liaison between the game team and our Ukrainian and Russian-speaking player base across community and media platforms such as Discord, Telegram, Instagram, YouTube, TikTok, and others. You will help strengthen player relationships, grow community engagement and loyalty, support communications around game updates and events, and turn player feedback into actionable insights for the team.

Reports to

Community Team Lead

What will you do?

• Be one of the public faces and voices of World of Tanks Blitz, proactively engaging with players across social and community platforms.
• Build and maintain strong relationships with the Ukrainian and Russian-speaking player community, creating a positive and engaging brand presence.
• Develop and implement community growth strategies to expand reach, increase engagement, and strengthen player loyalty.
• Manage social media and community publications, ensuring timely, relevant, and engaging content across assigned channels.
• Communicate game updates, new features, events, and campaigns clearly and effectively to players.
• Plan and execute community activities, player events, campaigns, and livestream participation.
• Answer general and game-specific questions from players, using your game knowledge to support meaningful interactions.
• Play World of Tanks Blitz regularly to stay informed about gameplay, features, and player experience, and apply this knowledge in community work.
• Support the setup, maintenance, and effective use of communication platforms and community tools.
• Collaborate closely with internal teams and regional offices on communication planning and campaign execution.
• Gather, analyze, and summarize community sentiment and player feedback, and prepare regular reports and digests for internal stakeholders.

What are we looking for?

• 2+ years of proven experience in community management, communications, moderation, or online community development.
• Strong interest in mobile and/or PC games, with a good understanding of gaming communities and player behavior.
• Excellent written and verbal communication skills in Ukrainian and Russian, with the ability to communicate effectively across different audiences, formats, and platforms, while remaining sensitive to regional and cultural nuances.
• English at B1 level or higher.
• Confidence working in multicultural environments and the ability to remain calm, thoughtful, and professional in fast-paced or high-pressure situations, especially in public communication.
• A proactive, responsible, and hands-on attitude, with the ability to manage both strategic and operational tasks.
• Strong collaboration skills, willingness to share knowledge, support teammates, provide constructive feedback, and step in when urgent issues arise.

What additional skills will help you stand out?

• Experience with World of Tanks or other Wargaming titles.
• Familiarity with basic data analysis and sentiment reporting.
• Experience producing or hosting livestreams.
• Working knowledge of livestreaming, audio, and video tools and technologies.

Work mode

• Hybrid (2-3 days of work from the office) 
• This role isn't eligible for relocation & immigration support.

The salary range for this role in Vilnius is EUR 3000-3800 monthly gross.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Vilnius include:

• Additional paid time off 
• Sick Leave Compensation
• Pregnancy and Childbirth Leave Benefit  
• Career development and education opportunities within the company
• Meal Allowance
• Premium Private Health Care 
• Mental well-being program (iFeel)
• Perks discounts platform (over 450 exclusive discounts)
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• Company events 
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Job Overview

World of Tanks Blitz, an online mobile shooter with tens of millions of installs, is looking for a passionate gamer and skilled communicator to join our team. In this role, you will act as the key liaison between the game team and our Ukrainian and Russian-speaking player base across community and media platforms such as Discord, Telegram, Instagram, YouTube, TikTok, and others. You will help strengthen player relationships, grow community engagement and loyalty, support communications around game updates and events, and turn player feedback into actionable insights for the team.

Reports to

Community Team Lead

What will you do?

• Be one of the public faces and voices of World of Tanks Blitz, proactively engaging with players across social and community platforms.
• Build and maintain strong relationships with the Ukrainian and Russian-speaking player community, creating a positive and engaging brand presence.
• Develop and implement community growth strategies to expand reach, increase engagement, and strengthen player loyalty.
• Manage social media and community publications, ensuring timely, relevant, and engaging content across assigned channels.
• Communicate game updates, new features, events, and campaigns clearly and effectively to players.
• Plan and execute community activities, player events, campaigns, and livestream participation.
• Answer general and game-specific questions from players, using your game knowledge to support meaningful interactions.
• Play World of Tanks Blitz regularly to stay informed about gameplay, features, and player experience, and apply this knowledge in community work.
• Support the setup, maintenance, and effective use of communication platforms and community tools.
• Collaborate closely with internal teams and regional offices on communication planning and campaign execution.
• Gather, analyze, and summarize community sentiment and player feedback, and prepare regular reports and digests for internal stakeholders.

What are we looking for?

• 2+ years of proven experience in community management, communications, moderation, or online community development.
• Strong interest in mobile and/or PC games, with a good understanding of gaming communities and player behavior.
• Excellent written and verbal communication skills in Ukrainian and Russian, with the ability to communicate effectively across different audiences, formats, and platforms, while remaining sensitive to regional and cultural nuances.
• English at B1 level or higher.
• Confidence working in multicultural environments and the ability to remain calm, thoughtful, and professional in fast-paced or high-pressure situations, especially in public communication.
• A proactive, responsible, and hands-on attitude, with the ability to manage both strategic and operational tasks.
• Strong collaboration skills, willingness to share knowledge, support teammates, provide constructive feedback, and step in when urgent issues arise.

What additional skills will help you stand out?

• Experience with World of Tanks or other Wargaming titles.
• Familiarity with basic data analysis and sentiment reporting.
• Experience producing or hosting livestreams.
• Working knowledge of livestreaming, audio, and video tools and technologies.

Work mode

• Hybrid (2-3 days of work from the office) 
• This role isn't eligible for relocation & immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:

• Additional vacation days based on years of service at Wargaming: up to 5 days on top of the statutory minimum
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
• Sick Leave Compensation, Maternity Leave Benefits  
• Premium Private Health Insurance
• Career development and education opportunities within the company
• English clubs and platform for learning languages
• Mental well-being program (iFeel)
• Commuting allowance
• Company events
• FitPass membership
• Discounts for employees
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• On-site canteen with subsidized prices for food and drinks
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

Please submit your CV in English to ensure smooth processing and review.

ABOUT THE ROLE
Here’s what you’ll be doing:

• Create and cultivate deep business relationships with the biggest producers, creators, venues and key stakeholders in the entertainment industry.
• Develop and deliver a growth strategy for the market, with an innovative and effective approach to scaling Fever's presence in the region
• Expertly manage commercial strategy with large partners ensuring value creation for both parties, and a sustainable strategic partnership between Fever and event organisers
• Evidence strong organizational skills to effectively balance and grow a large base of clients 
• Collaborate closely with cross functional stakeholders to successfully deliver on partner growth across Lithuania and internationally
• Keep up to date with everything cool that’s happening in the entertainment; think of yourself as the expert for new and trending experiences

ABOUT YOU
Here’s what you should bring to the table:

• At least 4+ years of top tier consulting or equivalent experience, with ideally an additional 4+ years of experience in relevant sectors (e.g. corporate management, tech companies, sport / music / arts)
• Strong business development and partnership management skills
• Self-starter mentality with an ability to work in a demanding, dynamic start-up environment
• Demonstrated data-driven approach to business and task prioritization
• Excellent communication skills both written and verbal along with strong attention to detail
• Comfort in working with Microsoft Office, Google docs, and a Sales CRM (Sugar CRM is preferred)
• Knowledge of the city’s entertainment, events, and lifestyle trends

BENEFITS & PERKS

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Stock Options
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Responsibility from day one and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime

CRM & RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-driven CRM & Retention Strategist to join our team.

In this role at Common Thread Collective (CTC), you will hold a central strategic position, supporting our clients in achieving sustainable and scalable growth. Your primary mission is to generate consistent, predictable revenue through retention-led initiatives—leveraging data-driven insights to build accurate forecasts, inform strategic decisions, and maintain reliable performance. At CTC, your expertise is essential, encompassing both our proprietary forecasting frameworks and the core principles of retention marketing.

Your influence extends well beyond managing email channels—you serve as a strategic partner to clients across all facets of retention. You articulate the logic behind our recommendations clearly and convincingly, linking forecasting outputs to the email, SMS, direct mail, and additional lifecycle touchpoints we deploy. Your communication strengthens trust, aligns stakeholders, and elevates the overall client relationship.

You also champion CTC’s retention philosophy and the systems that operationalize it.
As a CRM & Retention Strategist, you bring rigor and intentionality to every initiative, ensuring each program meets the highest execution standards and remains tightly aligned with client goals.

You excel at tackling complex problems, take full ownership of results, and are dedicated to building, refining, and scaling impactful retention programs. We embody the mindset “Everyday in Every Play, Count on Me”—holding ourselves accountable, aiming for excellence, and consistently delivering meaningful outcomes.

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WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

  Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

•  

  First 30 days – $2K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the following 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first three client accounts independently

  Days 61–90 – 4-6k base salary + monthly bonus

  • Continue growing and managing your client portfolio

  • 15% revenue share on additional revenue above target

  • Opportunity to earn up to six figures within 12 months and continue scaling from there

  • Negotiate your term contract annually

  Final compensation will depend on the number of clients managed and the quality of work delivered.

   

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

Job Overview

Wargaming is looking for a proactive, excited and determined Senior Game Data Analyst to strengthen the World of Tanks product analytics team.

We collect all kinds of information about the player behavior and the events in the ‘WoT universe’: from economic, financial and detailed combat data to the precise coordinates of each shot and tank movement, interface telemetry and many others. All of them are routed to a singular database and are available for analysis 24/7.

You will be working with the WoT Product Team responsible for decision-making process, with the Data Warehouse team responsible for data storage, reports system and our infrastructure, as well as 60 analytics all over the world united under Wargaming Global Analyst Network.

What will you do?

• Helping deliver important analytical insights to managers and other product teams necessary for decision-making

• Use quantitative analysis to understand how the game is played and identify impact and growth opportunities

• Participating in analytical maintenance for features, game events and modes throughout all development and release stages:

  • Pre-Production Analytics: modeling likely outcomes and risks from implementing new features, game modes and events into the game; predict the future events, product KPIs and metrics; providing analysis of their full development cycle (from concept to release)

  • Production Analytics: developing and preparing analytical reports, metrics and methodologies for evaluating features, game modes and events in operation; looking for anomalies and insights that help increase effectiveness of the product and its parts

• Operation Analytics: creating and supporting analytical tools and interfaces (dashboards) for rapid updates on the status of the product and its subsystems delivered to the management and the responsible teams

• Gather and formulate requirements, conduct analytical research from producers, PMs, UX/UI and game designers, developers, QA and artists

• Presenting the research results and filling the product analytics knowledge base to share with other teams

What are we looking for?

• 5+ years experience on a similar position

• Understanding the principles of formalizing business tasks in research plans, as well as experience writing analytical reports and presenting their results

• Advanced SQL knowledge

• Experience with at least one data visualization solution (Tableau / Qlik / Microsoft Power BI, etc)

• Experience with Python/R and popular libraries for data processing and analysis

• Great communication skills, both written and spoken, especially for non-technical audience

• Written and spoken English (B2 and higher)

What additional skills will help you stand out?

• Being prepared to learn, take in and systemize vast amounts of data within a short time

• Experience working with Cloudera Impala / Hive, Oracle SQL, Snowflake

• Knowledge and practical application of machine learning algorithms

• Rich gaming experience in different games and over 1000 World of Tanks battles

The salary range for this position is 4000-6500 € (gross) per month.

Note that this salary range is valid for Lithuania, for other locations it might be different.

Work Mode

• Hybrid (2-3 days of work from the office)

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Vilnius include:

• Additional paid time off 

• Sick Leave Compensation

• Pregnancy and Childbirth Leave Benefit  

• Career development and education opportunities within the company

• Meal Allowance

• Premium Private Health Care 

• Mental well-being program (iFeel)

• Perks discounts platform (over 450 exclusive discounts)

• Personal Gaming Account

• Coffee, fruits, and snacks in the office

• Company events 

• Seniority Awards  

• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Job Overview

We’re excited to launch a groundbreaking AAA game project - World of Tanks: HEAT and are looking for passionate, creative Senior Concept Artist Generalist to join our talented team. Our studio fosters a collaborative environment where your ideas are valued and your contributions will have a direct impact on the game’s success. 

Our team is a mix of industry veterans and fresh talent, dedicated to pushing the boundaries of what games can be. If you thrive in a dynamic atmosphere and are eager to shape an exciting AAA title from the ground up, we want to hear from you! Join us in creating something truly special in the gaming world. Your next big opportunity awaits! 

Reports to

Art Director

What will you do?

• Environment Design: create concept art for game environments, mostly exteriors, to enhance player exploration and engagement

• Prop and Object Design: generate concept art for props, objects, and interactive elements within the game world, adding detail and depth to the overall environment and gameplay experience

• UI/UX Design: collaborate with the UI/UX team to design backgrounds for user interfaces

• Marketing Materials: produce concept art for marketing materials, including key art, promotional images, and visual assets used in trailers and advertisements, to attract and engage players

• Storyboarding: assist in the creation of storyboards and visual sequences to visualize narrative elements, cutscenes, and gameplay scenarios, aiding in communication and planning

• Iteration and Revision: iterate on concept designs based on feedback from stakeholders, making necessary revisions to enhance aesthetics, functionality, and alignment with project goals

What are we looking for?

• Proven Experience: a strong portfolio demonstrating your concept art skills across a variety of styles and themes within the gaming industry

• Artistic Skills: proficiency in digital art tools and software, such as Photoshop, Procreate, or equivalent applications, with a keen understanding of composition, color theory, and visual storytelling

• Creativity: ability to generate original and innovative concepts that push the boundaries of visual design while staying true to the project's artistic direction

• Collaboration: strong communication and collaboration skills to effectively work within a multidisciplinary team and translate concepts into tangible assets that meet project requirements

• Adaptability: the flexibility to adapt your artistic style and approach to suit different project requirements, themes, and artistic directions

• Time Management: ability to manage multiple tasks and meet deadlines in a fast-paced and dynamic environment without compromising quality

• Passion for Games: a genuine passion for video games and a deep understanding of how concept art contributes to the overall gaming experience, driving player immersion and engagement

• English: upper-intermediate level or higher

What additional skills will help you stand out?

• Experience with 3D Software: familiarity with 3D modeling software, such as Maya or Blender, to create basic 3D mockups or reference models for concept art

• Experience with game engines

• Traditional Art Skills: proficiency in traditional art techniques, such as sketching, painting, or sculpting, to complement digital concept art creation and enhance visual storytelling

• Storyboarding Experience: previous experience in storyboarding or sequential art for visual storytelling purposes, aiding in the development of narrative-driven content

Work mode

• Onsite

• This role is eligible for relocation & immigration support

The salary range for this role in Vilnius is EUR 4500-6000 monthly gross.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Vilnius include:

• Additional paid time off 

• Sick Leave Compensation

• Pregnancy and Childbirth Leave Benefit  

• Career development and education opportunities within the company

• Meal Allowance

• Premium Private Health Care 

• Mental well-being program (iFeel)

• Perks discounts platform (over 450 exclusive discounts)

• Personal Gaming Account

• Coffee, fruits, and snacks in the office

• Company events 

• Seniority Awards  

• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Job Overview

The Product Marketing Manager for World of Tanks will serve as the key interface between the product team and the global marketing function, ensuring that product goals, player insights, and strategic directions are effectively translated into marketing actions.

This role focuses on owning the product’s marketing vision, providing clear context and direction to the marketing organization, and ensuring that marketing initiatives are aligned with product priorities, lifecycle stages, and audience needs.

The ideal candidate has a strong track record in marketing strategy for video games, thrives in cross-functional collaboration, and can navigate complex organizational structures without friction—driving alignment, clarity, and measurable impact.

Reports to

• World of Tanks Publishing Director

What will you do?

• Act as the primary liaison between the Product team and company's  Marketing centre of expertise, ensuring smooth coordination and shared understanding of product goals, messaging priorities, and upcoming milestones.
• Translate product objectives into clear marketing goals and deliverables, managing communication flow and ensuring alignment on strategy, timelines, and results.
• Partner with Marketing team to co-develop data-driven marketing and acquisition strategies that best support the product vision.
• Own the product marketing roadmap, defining key priorities and ensuring coherent execution across all marketing channels.
• Oversee and optimize the product marketing budget, aligning investments with key business outcomes such as brand awareness, engagement, and player acquisition.
• Analyze and present campaign and performance KPIs, turning insights into actionable recommendations for both product and marketing teams.
• Build a strong partnership with internal departments and functions e.g. community, legal, art, performance, advertisement and influencer outreach teams.
• Act as the brand steward for World of Tanks, ensuring all campaigns and communications reflect the product positioning and long-term brand goals.

What are we looking for?

• Proven experience in product marketing or strategic marketing within the video game industry.
• Demonstrated ability to bridge product and marketing functions, navigating cross-functional priorities effectively.
• Strong analytical and communication skills with the ability to turn data and insights into strategic action.
• Experience in planning and executing acquisition and branding campaigns.
• Passion for PC and online games.
• Upper-Intermediate or higher level of English.
• Team-oriented mindset and a collaborative, solutions-focused approach.

What additional skills will help you stand out?

• Understanding of the free-to-play business model and player lifecycle.
• Hands-on experience managing marketing ROI and brand growth metrics.
• Comfort working in a matrix organization with shared ownership of outcomes.

Work mode

• Hybrid (2-3 days of work from the office)
• This role isn't eligible for relocation & immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Prague include:

• 5 weeks of Annual Leave per calendar year
• Additional paid time off 
• Sick Leave Compensation, Maternity & Paternity Leave Benefits  
• Career development and education opportunities within the company
• Meal card contribution
• Public transportation allowance
• Premium private healthcare
• Mental well-being program (iFeel)
• Multisport Employee discounts
• Personal Gaming Account 
• Coffee, fruits, and snacks in the office
• Company events
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Job Overview

The Product Marketing Manager for World of Tanks will serve as the key interface between the product team and the global marketing function, ensuring that product goals, player insights, and strategic directions are effectively translated into marketing actions.

This role focuses on owning the product’s marketing vision, providing clear context and direction to the marketing organization, and ensuring that marketing initiatives are aligned with product priorities, lifecycle stages, and audience needs.

The ideal candidate has a strong track record in marketing strategy for video games, thrives in cross-functional collaboration, and can navigate complex organizational structures without friction—driving alignment, clarity, and measurable impact.

Reports to

• World of Tanks Publishing Director

What will you do?

• Act as the primary liaison between the Product team and company's  Marketing centre of expertise, ensuring smooth coordination and shared understanding of product goals, messaging priorities, and upcoming milestones.
• Translate product objectives into clear marketing goals and deliverables, managing communication flow and ensuring alignment on strategy, timelines, and results.
• Partner with Marketing team to co-develop data-driven marketing and acquisition strategies that best support the product vision.
• Own the product marketing roadmap, defining key priorities and ensuring coherent execution across all marketing channels.
• Oversee and optimize the product marketing budget, aligning investments with key business outcomes such as brand awareness, engagement, and player acquisition.
• Analyze and present campaign and performance KPIs, turning insights into actionable recommendations for both product and marketing teams.
• Build a strong partnership with internal departments and functions e.g. community, legal, art, performance, advertisement and influencer outreach teams.
• Act as the brand steward for World of Tanks, ensuring all campaigns and communications reflect the product positioning and long-term brand goals.

What are we looking for?

• Proven experience in product marketing or strategic marketing within the video game industry.
• Demonstrated ability to bridge product and marketing functions, navigating cross-functional priorities effectively.
• Strong analytical and communication skills with the ability to turn data and insights into strategic action.
• Experience in planning and executing acquisition and branding campaigns.
• Passion for PC and online games.
• Upper-Intermediate or higher level of English.
• Team-oriented mindset and a collaborative, solutions-focused approach.

What additional skills will help you stand out?

• Understanding of the free-to-play business model and player lifecycle.
• Hands-on experience managing marketing ROI and brand growth metrics.
• Comfort working in a matrix organization with shared ownership of outcomes.

Work mode

• Hybrid (2-3 days of work from the office)
• This role is eligible for relocation & immigration support.

The salary range for this role in Vilnius is EUR 5500 monthly gross.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Vilnius include:

• Additional paid time off 
• Sick Leave Compensation
• Pregnancy and Childbirth Leave Benefit  
• Career development and education opportunities within the company
• Meal Allowance
• Premium Private Health Care 
• Mental well-being program (iFeel)
• Perks discounts platform (over 450 exclusive discounts)
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• Company events 
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Job Overview

The Product Marketing Manager for World of Tanks will serve as the key interface between the product team and the global marketing function, ensuring that product goals, player insights, and strategic directions are effectively translated into marketing actions.

This role focuses on owning the product’s marketing vision, providing clear context and direction to the marketing organization, and ensuring that marketing initiatives are aligned with product priorities, lifecycle stages, and audience needs.

The ideal candidate has a strong track record in marketing strategy for video games, thrives in cross-functional collaboration, and can navigate complex organizational structures without friction—driving alignment, clarity, and measurable impact.

Reports to

• World of Tanks Publishing Director

What will you do?

• Act as the primary liaison between the Product team and the company's  Marketing centre of expertise, ensuring smooth coordination and shared understanding of product goals, messaging priorities, and upcoming milestones.
• Translate product objectives into clear marketing goals and deliverables, managing communication flow and ensuring alignment on strategy, timelines, and results.
• Partner with Marketing team to co-develop data-driven marketing and acquisition strategies that best support the product vision.
• Own the product marketing roadmap, defining key priorities and ensuring coherent execution across all marketing channels.
• Oversee and optimize the product marketing budget, aligning investments with key business outcomes such as brand awareness, engagement, and player acquisition.
• Analyze and present campaign and performance KPIs, turning insights into actionable recommendations for both product and marketing teams.
• Build a strong partnership with internal departments and functions e.g. community, legal, art, performance, advertisement, and influencer outreach teams.
• Act as the brand steward for World of Tanks, ensuring all campaigns and communications reflect the product positioning and long-term brand goals.

What are we looking for?

• Proven experience in product marketing or strategic marketing within the video game industry.
• Demonstrated ability to bridge product and marketing functions, navigating cross-functional priorities effectively.
• Strong analytical and communication skills with the ability to turn data and insights into strategic action.
• Experience in planning and executing acquisition and branding campaigns.
• Passion for PC and online games.
• Upper-Intermediate or higher level of English.
• Team-oriented mindset and a collaborative, solutions-focused approach.

What additional skills will help you stand out?

• Understanding of the free-to-play business model and player lifecycle.
• Hands-on experience managing marketing ROI and brand growth metrics.
• Comfort working in a matrix organization with shared ownership of outcomes.

Work mode

• Full-time employment
• Hybrid (2-3 days of work from the office)
• This role is eligible for relocation & immigration support

Type of Contract and Salary

• Employment Contract (umowa o prace)
• The salary range for this role is 23000 PLN gross monthly. (The final salary within the range will depend on the candidate’s experience, skills, and performance during the interview. Please note that this salary range applies to Poland; for other locations, it might be different.)

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Warsaw include:

• Additional paid time off (5 Personal Days, Birthday Leave) on top of the statutory minimum
• Sick Leave 100% Compensation (10 days per calendar year)
• Career development and education opportunities within the company
• Premium Private Health Care 
• Mental well-being program (iFeel)
• Multisport card
• Personal Gaming Account 
• Company events
• Seniority Awards  
• Referral program - you can recommend the best talents to the Company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

Job Overview

We are looking for someone with a passion for both data analysis and gaming industry, to work on one of the most popular mobile tank games - World of Tanks Blitz.
For over 11 years, we have been developing our product based on data and insights obtained from them. Following this approach, you will work closely with product managers, game designers, and developers to continue improving our product. You will be working on developing new telemetry, preparing data marts, developing dashboards, conducting various statistical researches and A/B tests.

Reports to

What will you do?

• Design telemetry for new features.
• Validate data for inconsistencies and outliers.
• Automate data transformations and aggregations for reports and dashboards.
• Develop clear and readable dashboards.
• Dive into the product to collaborate on hypothesis formation with product stakeholders.
• Present the results of your work and promote the data-driven approach at all levels of decision-making.

What are we looking for?

• 3+ years experience on a similar position.                                           
• Hands-on experience working with BigQuery, Snowflake, and Tableau
• Clear understanding of the role and impact of analytics in gaming products.
• Excellent knowledge of statistics and probability theory, experience in applying methods from these sciences in practice.
• SQL is your second language...
• ... and Python is the third one.
• Ability to describe complex processes and events in the form of diagrams and charts in a clear and understanding way.
• Ability to build trusting relationships with colleagues, clearly convey your thoughts, and present yourself and the results of your work.

Work mode

• Hybrid (3 days of work from the office) 
• This role isn't eligible for relocation & immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:

• Additional vacation days based on years of service at Wargaming: up to 5 days on top of the statutory minimum
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
• Sick Leave Compensation, Maternity Leave Benefits  
• Premium Private Health Insurance
• Career development and education opportunities within the company
• English clubs and platform for learning languages
• Mental well-being program (iFeel)
• Commuting allowance
• Company events
• FitPass membership
• Discounts for employees
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• On-site canteen with subsidized prices for food and drinks
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

Please submit your CV in English to ensure smooth processing and review.

Job Overview

We are looking for someone with a passion for both data analysis and gaming industry, to work on one of the most popular mobile tank games - World of Tanks Blitz.
For over 11 years, we have been developing our product based on data and insights obtained from them. Following this approach, you will work closely with product managers, game designers, and developers to continue improving our product. You will be working on developing new telemetry, preparing data marts, developing dashboards, conducting various statistical researches and A/B tests.

Reports to

What will you do?

• Design telemetry for new features.
• Validate data for inconsistencies and outliers.
• Automate data transformations and aggregations for reports and dashboards.
• Develop clear and readable dashboards.
• Dive into the product to collaborate on hypothesis formation with product stakeholders.
• Present the results of your work and promote the data-driven approach at all levels of decision-making.

What are we looking for?

• 3+ years experience on a similar position.                                           
• Hands-on experience working with BigQuery, Snowflake, and Tableau
• Clear understanding of the role and impact of analytics in gaming products.
• Excellent knowledge of statistics and probability theory, experience in applying methods from these sciences in practice.
• SQL is your second language...
• ... and Python is the third one.
• Ability to describe complex processes and events in the form of diagrams and charts in a clear and understanding way.
• Ability to build trusting relationships with colleagues, clearly convey your thoughts, and present yourself and the results of your work.

Work mode

• Hybrid (3 days of work from the office) 
• This role isn't eligible for relocation & immigration support.

The salary range for this role in Vilnius is EUR 3700-4500 monthly gross.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Vilnius include:

• Additional paid time off 
• Sick Leave Compensation
• Pregnancy and Childbirth Leave Benefit  
• Career development and education opportunities within the company
• Meal Allowance
• Premium Private Health Care 
• Mental well-being program (iFeel)
• Perks discounts platform (over 450 exclusive discounts)
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• Company events 
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

  Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements. 

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.