Our company, Wolt License Services (WLS), is a dynamic organization specializing in payment and financial services for our parent company Wolt, a prominent platform marketplace, and Wolt’s customers. WLS currently manages all merchant payment flows across 22 markets, ensuring strict adherence to regulatory requirements, including AML, safeguarding customer funds, and maintaining robust internal controls. As a licensed and supervised payment and e-money institution, we are committed to upholding the highest standards of integrity, transparency, and efficiency in our operations.

As we continue to expand our financial services and drive innovation, we are seeking to strengthen our regulatory compliance capabilities by recruiting a highly skilled and experienced Compliance Outsourcing Manager to join our 2LoD team. The Compliance Outsourcing Manager will be responsible for overseeing and managing the institution's compliance with internal and external outsourcing arrangements. This role requires a deep understanding of outsourcing regulatory standards together with knowledge around DORA regulation and effective communication with key stakeholders across the DoorDash group of companies. The role will report to the Director, Risk & Compliance.

What you'll be doing

• Managing activities related to outsourcing and third-party risk management, including onboarding, due diligence, risk assessment, and continuous vendor monitoring.
• Developing and implementing the outsourcing and third-party risk management policy and operating model for supply chain and outsourcing management.
• Controlling that approvals are processed through internal governance in relation to outsourcing changes and other vendor lifecycle deliveries.
• Providing clear guidance to staff on third-party risk management procedures, risk assessments, and their ongoing accountability.
• Ensuring regulatory compliance as it relates to EBA guidelines on outsourcing arrangements and DORA.
• Maintaining full oversight of the risk landscape and contract lifecycles, ensuring all vendors comply with Third Party policies, Business Continuity Plans, and audit requirements.
• Preparing regular reports to Senior Management on the status of outsourcing activities, their risks, compliance, and performance metrics.
• Act as the primary escalation point and bridge between WLS and its vendors, fostering strong internal cooperation and managing vendor responses during critical incidents.

Our humble expectations

• Bachelor’s or Master’s degree in Business, Law, Finance or a related field.
• 4+ years of experience in compliance, risk management, outsourcing, or third-party risk management.
• Knowledge of a broad range of outsourcing and business resilience regulations and its application in financial services.
• Experience developing service management, monitoring processes, and conducting risk assessments for outsourcing arrangements on an ongoing basis.
• Experience in collaborating with cross-functional teams in dynamic environments. Ability to deep dive into various topics and create structures and procedures.
• Data driven in making decisions and measuring results.
• Experience working with operations, product, or engineering teams to launch new products or enter new markets is highly advantageous.

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Our company, Wolt License Services (WLS), is a dynamic organization specializing in payment and financial services for our parent company Wolt, a prominent platform marketplace, and Wolt’s customers. WLS currently manages all merchant payment flows across 22 markets, ensuring strict adherence to regulatory requirements, including AML, safeguarding customer funds, and maintaining robust internal controls. As a licensed and supervised payment and e-money institution, we are committed to upholding the highest standards of integrity, transparency, and efficiency in our operations.

As we continue to expand our financial services and drive innovation, we are seeking to strengthen our regulatory compliance capabilities by recruiting a highly skilled and experienced KYC/B Lead to join our 1LoD team. The KYC/B Lead will be responsible for the implementation of a comprehensive business and personal customer onboarding procedures and supporting in ensuring the institution's compliance with AML regulations and FIN-FSA guidelines on customer due diligence. This role requires a deep understanding of regulatory standards, together with knowledge around market best practices for CDD in a fintech and effective communication with key stakeholders across the DoorDash group of companies. The role will report to the Head of Financial Crime Prevention.

What you'll be doing

• Managing activities related to customer due diligence for business and personal customers, including: onboarding, ongoing and enhanced due diligence, customer risk scoring, and management of vendors, who are providing necessary technical capabilities for CDD.
• Serve as the subject matter expert for KYC and KYB, leading relevant policy implementations and control designs, monitoring industry best practices developments across EU/EEA and supporting relevant tooling enhancement developments and  implementations.
• Providing functional guidance to relevant operational teams, including training, clear instructions, and oversight; fostering a strong compliance culture and driving continuous improvements through daily support and awareness programs.
• Maintaining full oversight of the customer risk landscape and CDD lifecycles, ensuring all customers are onboarded in a compliant manner and stay compliant throughout their lifecycle. 
• Supporting in the preparations of regular reports to Senior Management on the status of CDD activities, their risks, compliance, and performance metrics.
• Acting as the primary escalation point and bridge between WLS and its customer onboarding operational teams, fostering strong internal cooperation and managing operational teams responses during incidents.

Our humble expectations

• Bachelor’s or Master’s degree in Business, Law, Finance or a related field.
• 6+ years in Financial Crime Prevention within financial services, ideally in a Payment or E-Money Institution or marketplace/payment platform, with proven expertise in framework design, control ownership and regulatory engagement.
• Strong understanding of AML/CFT regulations, EU/EEA regulatory frameworks (e.g., Payment Services Directive 2 and the E-Money Directive) and best practices for customer due diligence.
• Experience developing technical capabilities and procedures for customer onboarding, overall customer due diligence and enhanced due diligence. 
• Strong analytical, organizational and communication skills. Ability to work independently and collaboratively in a fast-paced environment while keeping the relevant stakeholders aligned.
• Experience working with operations, product, or engineering teams to launch new products or enter new markets is highly advantageous.

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position. 

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

Poland Pay Range:

 19274 PLN - 24092 PLN