The Global Support team drives Wolt’s long-term strategy, scalable processes, and sustainable business models across our 30+ markets. We work closely with regional teams, and functional leaders across Product, Analytics, Legal, Other Global functions and more to execute high-impact, company-wide initiatives.

We’re looking for a Strategy & Operations Manager to join our Global Support team. In this role, you will redefine how we collect, analyze, and act on refunds and contact rate, working closely with regional and product teams to improve customer experience - ensuring their voices shape our decisions and initiatives. 

Strategy and Operations Managers are critical in standardising and improving our operating models across our markets. To be successful in this role is to have an impact across multiple markets in a way that positively impacts our overall customer experience and helps us become more financially efficient as a business. 

What you’ll be doing

The Employee’s duties and responsibilities include among other things:

• Optimize Contact Rate Reduction: Systematically analyze and address key drivers of customer support inquiries. Develop and implement high-impact process improvements, prioritize automation opportunities, and collaborate with the Support Product team to enhance self-service solutions.
• Drive Data-Backed Operational Excellence: Establish and refine KPIs to monitor performance, conduct deep-dive analyses to identify trends, and generate actionable insights that inform strategic decisions.
• Strategic Stakeholder Engagement: Build and maintain strong partnerships with Regional Support, Product, Analytics, Merchant Operations, and Delivery Operations teams to drive alignment on key business objectives.
• Expand Outsourcing Capabilities: Strategically assess and implement internal and external outsourcing opportunities to optimize cost, efficiency, and service quality.
• Ensure Agile Response to Business Needs: Maintain a proactive and flexible approach to addressing urgent operational challenges—whether responding to performance fluctuations in specific markets, supporting new product launches, or facilitating entry into new markets.
• Scale Wolt’s Operational Model: Identify and execute opportunities to enhance tools, products, and workflows across functions, ensuring operational efficiency and scalability as the business grows.

Qualifications 

• Experience in Strategy & Operations – 4+ years of experience in business development, strategy, or operations, with a track record of driving growth, optimizing processes, and leading cross-functional initiatives in a fast-paced environment. Experience in tech, support, or delivery is a plus, but not required
• Data-driven & Analytical – Strong skills in analytics, research, and problem-solving. You use data to drive strategy, monitor performance, and uncover improvement opportunities.
• Project Management & Execution – Ability to lead projects, work cross-functionally, and manage multiple priorities. You thrive in structured problem-solving and have a bias for action.
• Excellent Communication – Strong storytelling and data-backed decision-making. You communicate insights and strategic visions clearly at all levels.
• Stakeholder Management – Experience working with regional teams, product managers, and leadership to drive alignment and impact.
• Tooling –  Proficiency in Looker, SQL, or similar business analytics tools to extract insights and drive action is a plus.
• Additional Requirements – Fluency in English and valid EU work authorization. 

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Our company, Wolt License Services (WLS), is a dynamic organization specializing in payment and financial services for our parent company Wolt, a prominent platform marketplace, and Wolt’s customers. WLS currently manages all merchant payment flows across 22 markets, ensuring strict adherence to regulatory requirements, including AML, safeguarding customer funds, and maintaining robust internal controls. As a licensed and supervised payment and e-money institution, we are committed to upholding the highest standards of integrity, transparency, and efficiency in our operations.

As we continue to expand our financial services and drive innovation, we are seeking to strengthen our regulatory compliance capabilities by recruiting a highly skilled and experienced Compliance Outsourcing Manager to join our 2LoD team. The Compliance Outsourcing Manager will be responsible for overseeing and managing the institution's compliance with internal and external outsourcing arrangements. This role requires a deep understanding of outsourcing regulatory standards together with knowledge around DORA regulation and effective communication with key stakeholders across the DoorDash group of companies. The role will report to the Director, Risk & Compliance.

What you'll be doing

• Managing activities related to outsourcing and third-party risk management, including onboarding, due diligence, risk assessment, and continuous vendor monitoring.
• Developing and implementing the outsourcing and third-party risk management policy and operating model for supply chain and outsourcing management.
• Controlling that approvals are processed through internal governance in relation to outsourcing changes and other vendor lifecycle deliveries.
• Providing clear guidance to staff on third-party risk management procedures, risk assessments, and their ongoing accountability.
• Ensuring regulatory compliance as it relates to EBA guidelines on outsourcing arrangements and DORA.
• Maintaining full oversight of the risk landscape and contract lifecycles, ensuring all vendors comply with Third Party policies, Business Continuity Plans, and audit requirements.
• Preparing regular reports to Senior Management on the status of outsourcing activities, their risks, compliance, and performance metrics.
• Act as the primary escalation point and bridge between WLS and its vendors, fostering strong internal cooperation and managing vendor responses during critical incidents.

Our humble expectations

• Bachelor’s or Master’s degree in Business, Law, Finance or a related field.
• 4+ years of experience in compliance, risk management, outsourcing, or third-party risk management.
• Knowledge of a broad range of outsourcing and business resilience regulations and its application in financial services.
• Experience developing service management, monitoring processes, and conducting risk assessments for outsourcing arrangements on an ongoing basis.
• Experience in collaborating with cross-functional teams in dynamic environments. Ability to deep dive into various topics and create structures and procedures.
• Data driven in making decisions and measuring results.
• Experience working with operations, product, or engineering teams to launch new products or enter new markets is highly advantageous.

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

We are seeking an experienced Manager to join our Finance & Strategy (F&S) team and support the Global Courier function.

The Logistics (Courier) function is responsible for our operations globally as well as trust & safety. The function ensures we have the right courier supply balance, growing efficiency across our courier operations, and helps courier partners deliver more with fair compensation. The function also drives the development and execution of comprehensive strategies, policies and initiatives as we’re pushing to have the best real-time customer support in the world.

The Courier Finance & Strategy team plays a key role in the success of Wolt, strategically and financially. The team owns the P&L and ensures the right capital allocation within given constraints to hit the operational targets. You will support the function leadership in establishing a vision forward, setting ambitious targets and supporting the organization in reaching them. Your work will cover performance tracking, capital allocation proposals, developing advanced financial models, analyzing data and providing valuable business insights for decision making. As part of the Team, you will be a financial and strategic partner for the Courier functions leadership globally.

The team is part of the global Finance & Strategy team, closely partnering up with our Global Head of Operations. In your work, you will also collaborate closely with accounting, analytics, product and local market teams. Our finance and analytics teams provide the treasure trove of high quality data for you to base your work on, and you will jointly develop our reporting and data structures with them to enable us to do even more. There are exciting opportunities in product development, and you will participate in that work, helping us prioritize our efforts as we unlock even more possibilities for us and our partners to succeed through technology. Ultimately, our regions and local markets are executing the plans and you will work closely with them to make our visions become reality.

What you’ll be doing

• Support and drive the process of providing financial and strategic targets in close collaboration with the Courier leadership
• Identify and analyze trends, variances, and key performance indicators to provide insights and recommendations on strategic capital allocation to management
• Develop advanced financial models to support business planning and decision-making
• Help prepare and analyze financial reports, including weekly, monthly and quarterly management reports, forecasts and budgets for Courier function
• Collaborate with cross-functional teams, including sales, marketing, and operations to understand business drivers and influence decision making
• Participate in developing and maintaining financial reporting and analysis tools to enhance the accuracy and efficiency of financial analysis
• Ad-hoc financial analysis and reporting requests as needed
• Participate in the continued development of accurate and effective financial reporting for Courier, ensuring accuracy and completeness of financial data and compliance with accounting standards and policies

Our humble expectations

• Bachelor's degree in Finance, Accounting, Economics, or a related field
• Relevant experience in a highly analytical role like Investment Banking, Consulting, FP&A in Tech company or similar
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Very strong analytical skills and proficiency in financial modeling and analysis tools (e.g. Google Sheets, Excel, Looker). Experience and ability to work with large amounts of data.
• Knowledge of accounting principles and financial reporting standards
• Good communication skills, with the ability to present complex financial information in a clear and concise manner

Next steps

If you are excited about working in a high-growth environment, taking ownership of things you care about, and being part of an ambitious group of professionals, then click below to apply and get the conversation going!

• Enterprise Deal Strategy & Pipeline Planning: Develop and own a structured enterprise deal pipeline aligned with Bolt's GMV priorities, expansion strategy, and category focus. Translate strategic priorities into concrete deal roadmaps, market sequencing, and partner targeting plans.
• Complex Deal Ownership & Commercial Structuring: Lead end-to-end execution of complex enterprise deals, including multi-market agreements, expansion market entries, exclusivity negotiations, and large roll-outs. Own commercial structuring, deal economics, and contractual alignment in partnership with Finance and Legal.
• Expansion & Market Entry Enablement: Work closely with Expansion and local leadership to design and execute market entry strategies for enterprise partners. Ensure that expansion deals are commercially sound, operationally feasible, and launch-ready before market activation.
• Cross-Functional Deal Leadership: Act as the central deal owner coordinating Product, Tech, Legal, Finance, Operations, Expansion, and Markets to remove blockers, align dependencies, and accelerate time-to-market. Drive clarity on ownership, timelines, and decision points throughout the deal lifecycle.
• Launch Management & Handover: Oversee partner launch and first 12 months performance against agreed deal assumptions. Define success criteria and ensure a clean, structured handover to Account Management teams within the first 12 months of the deal.
• Corporate Deals Structuring. Work together with the leadership team on new confidential business opportunities to enrich the selection of biggest restaurant brands in our countries.

• You have experience in Strategic Partnerships, including experience in a regional or cross-market leadership role.
• You have a proven track record closing complex, high-value, multi-stakeholder deals
• You have experience working with multinational grocery and retail businesses
• You have strong commercial and financial acumen.
• You are able to operate autonomously in a fast-paced, high-growth environment.

We’re looking for a Global Maintenance Manager to drive operational excellence across Bolt’s micromobility maintenance network — standardising processes, scaling best practices, and turning fleet data into measurable improvements across 200+ workshops and 200,000+ vehicles worldwide.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As our Global Maintenance Manager you will be globally responsible for the quality, efficiency, and safety of vehicle maintenance across all of Bolt’s micromobility markets. You won’t be managing mechanics directly — instead, you’ll lead through influence: setting the standards, building the metrics, and coaching our local Operations Managers and lead mechanics to perform at their best.

You’ll sit at the crossroads of field operations, data analytics, and product. Your primary stakeholders are our regional Operations Maintenance Managers (OMMs) and lead mechanics across Europe. You’ll also act as the product owner for the maintenance section to serve as the key link between local teams and the central teams.

• Define and standardise maintenance processes across all markets, identifying best practices from top-performing workshops and scaling them globally.
• Develop KPI frameworks to measure and compare maintenance performance at the mechanic, city, and global level — and create structured city improvement plans where gaps are identified.
• Act as product owner for the maintenance section of the Charger app, gathering field feedback, prioritising improvements, and collaborating with the product team on what to build.
• Run internal maintenance audits and structured field visits to assess compliance, surface issues, and directly support local teams in improving their operations
• Ensure all workshops comply with relevant safety guidelines, SOPs, and local regulations — including owning global initiatives such as document signing campaigns across all markets.
• Act as the bridge between local maintenance teams and Bolt’s central teams, channelling field insights and technical concerns into the vehicle development process.

• You have hands-on experience in operations management — ideally in a field-heavy, multi-market environment where you’ve owned processes end-to-end across a large distributed network.
• You are data-driven: you know how to build metrics that matter, spot the signal in noisy operational data, and translate findings into clear action plans.
• You have strong process thinking - you can document, standardise, and continuously improve workflows, and you know how to get dispersed teams to adopt them.
• You’re comfortable leading through influence: you work across cultures and levels, earning trust from frontline mechanics and senior stakeholders alike without relying on direct authority.
• You have product thinking skills — you can identify what a tool needs to do, what it doesn’t, and how to communicate requirements clearly to a development team.
• Technical understanding of hardware or vehicle systems is a strong plus — enough to distinguish meaningful field issues from noise when local teams bring problems to you.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

Commercial Excellence Manager, Merchant Success

We are looking for a Commercial Excellence Manager to help scale Bolt’s rapidly growing business in Tallinn, Estonia.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Commercial Excellence Manager, your core mandate is to improve revenue per merchant and retention by owning how Account Managers ramp and how portfolio execution is standardised across the organisation. The primary focus of this role is ensuring that every team member actively engages their portfolio, executes campaigns, and delivers measurable revenue impact early.

You will build structured onboarding, portfolio-based ramp models, and execution frameworks that translate account ownership into consistent growth outcomes. You will drive impact on key commercial KPIs such as time to first revenue impact, campaign execution, upsell activity, and portfolio performance across 15+ markets.

In this role, you will partner closely with regional leadership to identify performance gaps in merchant engagement and growth, and implement scalable solutions that improve consistency and execution quality. You will define the systems and standards, while Team Leads remain accountable for performance outcomes.

• Account Management Onboarding: You will own structured onboarding and ramp models with clear milestones. Ensure Account Managers take ownership of their portfolio early, engage merchants consistently, and deliver initial revenue impact.
• Product Enablement & Adoption: You can translate product features into practical merchant use cases and execution frameworks. Enable Account Managers to drive adoption across their portfolio through campaigns and structured workflows.
• Manager Enablement & Calibration: You will help to equip Team Leads with frameworks for portfolio reviews, performance coaching, and account planning. Support calibration and promotion processes to ensure consistent performance standards across teams. 
• Ramp Scorecards & Early Performance Tracking: Build and own portfolio-based ramp scorecards tracking engagement, campaign execution, upsell activity, and early revenue signals. Define benchmark behaviour based on top performers and flag underperformance early.
• Merchant Growth & Commercial Execution: You will have the opportunity to improve revenue per merchant by building frameworks and training around upselling, campaign execution, and account prioritisation. Ensure consistent execution across portfolios.
• Playbooks and execution standards: You will own development and adoption of account management playbooks (ads, lifecycle, promotions), while ensuring high usage and consistent execution across markets.

• You have experience in Account Management, Commercial Operations, or Enablement roles within a commercial environment.
• You have Strong understanding of merchant growth, retention, and upselling dynamics.
• You have Solid understanding of commercial metrics, processes, and tooling (CRM, reporting, performance tracking).
• You are able to translate commercial challenges into practical, scalable frameworks and execution standards.
• You are open to business travel as required by the team.
• You are ready to relocate to our Tallinn HQ.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We’re looking for a highly hands-on Principal Program Manager (Builder-Operator) to drive AI impact within Rides Central Operations.

This is not a traditional program management role. You’ll personally design, build, and deploy AI tools, agents, dashboards, and decision systems, while also driving prioritisation, rollout, adoption, and governance across Rides.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 

This is an individual contributor (IC) role with high ownership and no direct reports. It’s built for someone eager to build, own, and deliver real change in a complex operational environment.

 

• Personally build and deploy AI tools, agents, dashboards, and decision-support systems for Rides Operations, taking solutions from prototype to production-ready use.
• Identify high-friction operational problems across markets and turn them into scalable AI solutions that improve cost, efficiency, reliability, and growth.
• Work independently with internal data, APIs, LLMs, and automation frameworks, shipping usable tools with minimal reliance on Engineering, Data, or Product support.
• Drive solutions end to end: problem definition, prioritisation, build, pilot, rollout, adoption, and iteration.
• Create clear decision materials for leadership, highlighting trade-offs, risks, ROI, and operational impact.
• Define guardrails and governance for responsible AI use, ensuring solutions are explainable, compliant, and aligned with long-term platform standards.

• You have demonstrated hands-on experience personally building and deploying applied AI solutions, such as AI agents, workflow automations, dashboards, or decision-support tools.
• You are comfortable using Python, SQL, APIs, LLMs, and automation/workflow tools to build MVPs and production-lean solutions yourself.
• You understand how to move from prototype to production, including reliability, monitoring, rollout, and iteration in real operational environments.
• You can independently turn ambiguous business problems into structured execution plans and deliver measurable outcomes end to end.
• You are effective with senior stakeholders and can align technical implementation with business priorities and operational goals.
• You have experience working in scaled organisations where AI solutions are already live and embedded into core processes.

 
 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 *Some perks may differ depending on your location and role.

Sales Operations Manager (Grocery & Retail)

We are looking for a Sales Operations Manager (Grocery & Retail) to define, scale, and optimize the sales operating model across Bolt Food’s Grocery & Retail business.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will work closely with the Sales Operations Manager and Regional teams to ensure that Sales teams operate with clear structure, accurate data, and actionable insights, enabling more predictable and efficient growth.

• Define the heartbeat of our sales organization by designing KPI frameworks that aren't just numbers, but realistic, ambitious roadmaps for our Regional Managers.
• Take ownership of our sales forecasting and pipeline health, turning data into a crystal ball that predicts risks and identifies opportunities long before they happen.
• From lead to close, design and standardize a world-class sales process, creating the "Rules of Engagement" that allow us to scale seamlessly across new markets.
• Constantly hunting down bottlenecks in the sales cycle to ensure our teams are leaner, faster, and more effective.
• Building the ultimate toolkit, developing high-impact sales playbooks and pitch frameworks that help our teams win across every customer segment.
• Lead the charge in training, leveling up our local teams in everything from complex negotiations to master-level tool usage.

• You have a proven track record in Sales/Revenue Ops or Management Consulting, with a deep-seated understanding of how winning sales cycles actually work.
• You don't just "look" at data; you interpret funnel health and translate complex metrics into clear, actionable improvements that the whole team can get behind.
• You are an expert at designing end-to-end workflows and have a knack for making complicated systems feel simple and scalable.
• You are a power user of Salesforce (or similar ecosystems) and feel right at home navigating BI tools to pull insights from multiple data sources.
• You are a pro at stakeholder management, capable of gaining buy-in from senior sales leaders and working cross-functionally to get things done.
• You bring a high-ownership attitude and thrive in high-growth environments. If you’re familiar with AI tools to boost efficiency, that’s a massive plus!

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for a Sales Operations Manager (Grocery & Retail) to define, scale, and optimize the sales operating model across Bolt Food’s Grocery & Retail business.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will work closely with the Sales Operations Manager and Regional teams to ensure that Sales teams operate with clear structure, accurate data, and actionable insights, enabling more predictable and efficient growth.

• Define the heartbeat of our sales organization by designing KPI frameworks that aren't just numbers, but realistic, ambitious roadmaps for our Regional Managers.
• Take ownership of our sales forecasting and pipeline health, turning data into a crystal ball that predicts risks and identifies opportunities long before they happen.
• From lead to close, design and standardize a world-class sales process, creating the "Rules of Engagement" that allow us to scale seamlessly across new markets.
• Constantly hunting down bottlenecks in the sales cycle to ensure our teams are leaner, faster, and more effective.
• Building the ultimate toolkit, developing high-impact sales playbooks and pitch frameworks that help our teams win across every customer segment.
• Lead the charge in training, leveling up our local teams in everything from complex negotiations to master-level tool usage.

• You have a proven track record in Sales/Revenue Ops or Management Consulting, with a deep-seated understanding of how winning sales cycles actually work.
• You don't just "look" at data; you interpret funnel health and translate complex metrics into clear, actionable improvements that the whole team can get behind.
• You are an expert at designing end-to-end workflows and have a knack for making complicated systems feel simple and scalable.
• You are a power user of Salesforce (or similar ecosystems) and feel right at home navigating BI tools to pull insights from multiple data sources.
• You are a pro at stakeholder management, capable of gaining buy-in from senior sales leaders and working cross-functionally to get things done.
• You bring a high-ownership attitude and thrive in high-growth environments. If you’re familiar with AI tools to boost efficiency, that’s a massive plus!

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for a Stores Onboarding Manager to set our enterprise grocery and retail merchants up for success on Bolt’s marketplace from day one. 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will own the end-to-end onboarding experience—ensuring every launch is seamless, efficient, and on time—while continuously improving how we bring merchants onto the platform through standardized processes and new product innovations.

• Lead end-to-end onboarding for high-value enterprise merchants, orchestrating complex API/SFTP integrations and platform configurations from kickoff to go-live.
• Design, document, and standardize robust SOPs and onboarding frameworks to ensure every launch is efficient, compliant, and ready for scale.
• Act as the primary strategic partner for new merchants, delivering high-impact in-store training and providing "hypercare" support to build lasting relationships.
• Collaborate with Product, Tech, Sales, and Ops teams to dismantle blockers and streamline the merchant journey through expert stakeholder management.
• Proactively identify friction points in the onboarding funnel and spearhead product or process improvements to reduce time-to-launch and boost catalog quality.
• Monitor KPIs through the critical first 90 days post-launch while managing operational tools and "picker app" guidelines to ensure peak performance.

• You bring experience in Strategy & Operations, BizOps, or a similar high-growth environment, ideally within e-commerce or digital marketplaces.
• You have the ability to translate complex technical requirements into business value, comfortably engaging both engineering teams and C-suite stakeholders.
• You hold a data-first mindset with the ability to build sophisticated trackers, reports, and dashboards that turn raw numbers into actionable growth strategies.
• You are an expert user of either Excel or Google Sheets, with a knack for building the frameworks and processes that keep a business organised.
• You have an exceptional attention to detail and the stamina to manage multiple complex workstreams simultaneously while hitting aggressive deadlines.
• You have a natural curiosity for the why behind operational hurdles and a relentless drive to build better, faster, and more efficient ways of working.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. 

*Some perks may differ depending on your location and role.

We are looking for a Stores Onboarding Manager  to set our enterprise grocery and retail merchants up for success on Bolt’s marketplace from day one. 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will own the end-to-end onboarding experience—ensuring every launch is seamless, efficient, and on time—while continuously improving how we bring merchants onto the platform through standardized processes and new product innovations.

• Lead end-to-end onboarding for high-value enterprise merchants, orchestrating complex API/SFTP integrations and platform configurations from kickoff to go-live.
• Design, document, and standardize robust SOPs and onboarding frameworks to ensure every launch is efficient, compliant, and ready for scale.
• Act as the primary strategic partner for new merchants, delivering high-impact in-store training and providing "hypercare" support to build lasting relationships.
• Collaborate with Product, Tech, Sales, and Ops teams to dismantle blockers and streamline the merchant journey through expert stakeholder management.
• Proactively identify friction points in the onboarding funnel and spearhead product or process improvements to reduce time-to-launch and boost catalog quality.
• Monitor KPIs through the critical first 90 days post-launch while managing operational tools and "picker app" guidelines to ensure peak performance.

• You bring experience in Strategy & Operations, BizOps, or a similar high-growth environment, ideally within e-commerce or digital marketplaces.
• You have the ability to translate complex technical requirements into business value, comfortably engaging both engineering teams and C-suite stakeholders.
• You hold a data-first mindset with the ability to build sophisticated trackers, reports, and dashboards that turn raw numbers into actionable growth strategies.
• You are an expert user of either Excel or Google Sheets, with a knack for building the frameworks and processes that keep a business organised.
• You have an exceptional attention to detail and the stamina to manage multiple complex workstreams simultaneously while hitting aggressive deadlines.
• You have a natural curiosity for the why behind operational hurdles and a relentless drive to build better, faster, and more efficient ways of working.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. 

*Some perks may differ depending on your location and role.

We are looking for a Catalog Operations Manager (Grocery & Retail) to own and elevate the global catalog quality for Grocery & Retail merchants at Bolt Food.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Catalog Operations Manager, you will you will ensure that our platform accurately reflects the breadth and quality of products available in our merchants’ physical stores - driving SKU accuracy, product discoverability, and overall menu quality to deliver a best-in-class customer experience and unlock commercial growth.

• Take ownership of end-to-end projects, turning complex challenges into streamlined, high-impact solutions.
• Influence the roadmap by identifying market trends and translating them into actionable growth opportunities.
• Work shoulder-to-shoulder with cross-functional teams to ensure a seamless, world-class user experience.
• Analyze key performance metrics to refine processes, ensuring our operations are as lean as they are effective.
• Act as a technical or operational North Star, fostering a culture of excellence and continuous learning within the team.
• et the gold standard for every deliverable, ensuring our brand remains synonymous with reliability and innovation.

• You don’t just meet targets; you have a history of smashing them in fast-paced, evolving environments.
• You possess the "detective" skills to dive deep into data and the "architect" skills to build from your findings.
• You can distill technical jargon into "boardroom-ready" insights that inspire stakeholders at all levels.
• You thrive in the "grey area," pivoting quickly when priorities shift without losing sight of the finish line.
• You are a power user of Excel/G-Sheet skills are a must (Python or SQL knowledge is a plus.
• You’re not looking for a "desk job"—you’re looking for a platform where your ambition and curiosity are rewarded.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for a Catalog Operations Manager (Grocery & Retail) to own and elevate the global catalog quality for Grocery & Retail merchants at Bolt Food.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Catalog Operations Manager, you will you will ensure that our platform accurately reflects the breadth and quality of products available in our merchants’ physical stores - driving SKU accuracy, product discoverability, and overall menu quality to deliver a best-in-class customer experience and unlock commercial growth.

• Take ownership of end-to-end projects, turning complex challenges into streamlined, high-impact solutions.
• Influence the roadmap by identifying market trends and translating them into actionable growth opportunities.
• Work shoulder-to-shoulder with cross-functional teams to ensure a seamless, world-class user experience.
• Analyze key performance metrics to refine processes, ensuring our operations are as lean as they are effective.
• Act as a technical or operational North Star, fostering a culture of excellence and continuous learning within the team.
• et the gold standard for every deliverable, ensuring our brand remains synonymous with reliability and innovation.

• You don’t just meet targets; you have a history of smashing them in fast-paced, evolving environments.
• You possess the "detective" skills to dive deep into data and the "architect" skills to build from your findings.
• You can distill technical jargon into "boardroom-ready" insights that inspire stakeholders at all levels.
• You thrive in the "grey area," pivoting quickly when priorities shift without losing sight of the finish line.
• You are a power user of Excel/G-Sheet skills are a must (Python or SQL knowledge is a plus.
• You’re not looking for a "desk job"—you’re looking for a platform where your ambition and curiosity are rewarded.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for a shift-based CS Operations Team Lead to join the Customer Support department. In this role, you will be responsible for the performance, engagement, and real-time execution of an in-house support team, while maintaining visibility over outsourced partner operations.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a CS Operations Team Lead ou will act as the first layer of operational stability during live shifts, ensuring KPI delivery through active coaching, queue oversight, and strong cross-functional collaboration.

• Lead, develop, and engage a team of Customer Support agents and specialists, driving a high-performance culture through coaching, regular feedback, and performance management.
• Own real-time operations, ensuring queue health, effective staffing, and smooth execution across in-house and BPO teams.
• Drive team performance against key KPIs (speed, quality, resolution, customer satisfaction), using data to identify gaps and implement improvements.
• Own customer support quality, including QA oversight, calibration alignment, and continuous improvement of the customer experience.
• Support hiring, onboarding, and training, while maintaining up-to-date knowledge base content and ensuring team readiness.
• Collaborate with stakeholders and use data-driven insights to improve processes, influence decisions, and drive operational and strategic improvements.

• You have experience in leading Customer Support teams in a fast-paced, operational environment.
• You are comfortable working in a shift-based setup and managing real-time operations.
• You have strong coaching and feedback skills, with experience in performance management.
• You have a data-driven mindset, with the ability to translate metrics into actions.
• You are a confident manager, able to communicate clearly and influence decisions.
• You are highly organised, proactive, and focused on delivering a strong customer experience.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We are looking for a shift-based CS Operations Team Lead to join the Customer Support department. In this role, you will be responsible for the performance, engagement, and real-time execution of an in-house support team, while maintaining visibility over outsourced partner operations.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a CS Operations Team Lead ou will act as the first layer of operational stability during live shifts, ensuring KPI delivery through active coaching, queue oversight, and strong cross-functional collaboration.

• Lead, develop, and engage a team of Customer Support agents and specialists, driving a high-performance culture through coaching, regular feedback, and performance management.
• Own real-time operations, ensuring queue health, effective staffing, and smooth execution across in-house and BPO teams.
• Drive team performance against key KPIs (speed, quality, resolution, customer satisfaction), using data to identify gaps and implement improvements.
• Own customer support quality, including QA oversight, calibration alignment, and continuous improvement of the customer experience.
• Support hiring, onboarding, and training, while maintaining up-to-date knowledge base content and ensuring team readiness.
• Collaborate with stakeholders and use data-driven insights to improve processes, influence decisions, and drive operational and strategic improvements.

• You have experience in leading Customer Support teams in a fast-paced, operational environment.
• You are comfortable working in a shift-based setup and managing real-time operations.
• You have strong coaching and feedback skills, with experience in performance management.
• You have a data-driven mindset, with the ability to translate metrics into actions.
• You are a confident manager, able to communicate clearly and influence decisions.
• You are highly organised, proactive, and focused on delivering a strong customer experience.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We're looking for an Associate Manager, Marketplace Operations, to own Courier Delivery Time (CDT) end-to-end across Bolt Food's 16+ markets in Europe and Africa.

This role sits at the intersection of deep data analysis and cross-functional execution. You'll run the analysis yourself in SQL, identify what's driving performance, and work with local, central, and product teams to implement the changes that move the metric.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You'll be embedded in the Marketplace Operations function within our Central Operations team, which builds the operational foundations for Bolt Food to scale globally.

The right person for this role is a highly analytical executor, someone who digs into data themselves, identifies exactly what's driving performance, and then drives the operational changes that move the metric.

• Own CDT end-to-end across all markets. Build a deep understanding of its components — dispatch logic, courier supply, venue wait time, and delivery distance — and maintain a structured view of the biggest improvement opportunities at any given time.
• Run the analysis yourself. Deep-dive into CDT components by city, time of day, venue type, and courier segment using SQL. Translate findings into clear, prioritised actions — not just observations.
• Build and own core dashboards and reports that drive decision-making for central and local teams, including the primary CDT performance dashboard used across the organisation.
• Drive cross-functional execution. Work with local ops teams on delivery area changes, with Product on dispatch logic and ETA improvements, and with Pricing on cost-efficiency levers. Get things done across multiple stakeholders and time zones.
• Optimise delivery areas and radius strategy across 250+ cities to reduce average delivery distance, cut cost per order, and remove underperforming fringe zones — small distance improvements compound significantly at millions of monthly orders.
• Improve courier acceptance rate through non-monetary levers — smarter order matching, cash payment configuration, and vehicle type eligibility — each with a direct positive effect on CDT, cancellation rate, and courier satisfaction.

• You have 4+ years of relevant experience with a clear trajectory from analytical roles into business operations or marketplace management, including 2+ years working extensively with large data volumes.
• You have advanced SQL skills — you write complex queries confidently, work with large datasets daily, and navigate data infrastructure independently. This is non-negotiable.
• You have experience translating analysis into operational change — going beyond dashboards to implement changes cross-functionally, measure results, and take ownership of outcomes.
• You have experience with data visualisation tools (Looker, Tableau, or similar) and a solid grasp of statistics, including A/B test design and interpretation.
• You have strong stakeholder management skills, capable of aligning diverse teams, influencing without authority, and communicating clearly across seniority levels in English.
• You are based in Tallinn or willing to relocate (relocation support to Tallinn HQ is available), and comfortable working in a hybrid setup.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for a Senior Program Manager to join the Commerce Operations organization. In this role, you will be responsible for leading the delivery of complex, cross-functional programmes that power Bolt’s internal monetisation platform, working across Billing, Payments, Identity & Risk, and Revenue Assurance in 50+ markets.

Our Commerce platform processes billions of transactions annually and supports six Verticals: Rides, Food Delivery, Grocery, Rentals, Scooters, and Bolt Business. You will operate at the intersection of this platform and external partners, including payment processors, fiscal authorities, regulators, and strategic vendors, ensuring scalable and compliant monetisation capabilities that enable sustainable growth.

Excited to drive complex programmes at scale? Apply now.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Senior Program Manager, you will own end-to-end delivery of high-impact initiatives, aligning stakeholders, managing dependencies, and driving decisions to keep programmes on track. You will work closely with cross-functional teams to ensure clarity, accountability, and consistent execution across initiatives.

In this role, you will contribute to how Commerce operates at scale by introducing structured ways of working and improving delivery standards. You will use data to inform decisions, communicate effectively across technical and leadership audiences, and proactively identify risks and opportunities to ensure successful outcomes.

• Owning end-to-end programme delivery for cross-group Commerce initiatives, covering planning, execution, dependency management, and stakeholder sign-off.
• Acting as the primary point of contact for Commerce programmes, maintaining visibility on progress, risks, and blockers.
• Driving alignment across stakeholders, including Legal, Tax, Regulatory, Finance, Engineering, and business teams.
• Identifying and managing cross-team dependencies, resolving issues, and escalating where required.
• Defining and improving Commerce delivery frameworks, including playbooks, checklists, RACI structures, and risk tracking.
• Identifying Commerce partners and payment solutions, supporting cost optimisation through financial modelling and analysis.

• You have demonstrated experience delivering complex, cross-functional programmes in fast-paced technology or fintech environments.
• You have a track record of managing multi-stakeholder initiatives across teams, time zones, and domains, ensuring consistent delivery.
• You have strong communication skills, enabling clear, structured collaboration and effective alignment across diverse stakeholders.
• You have experience working closely with engineering and product teams, with the ability to navigate technical discussions and connect business and delivery contexts.
• Your strengths include analytical thinking, allowing you to work with financial models, cost structures, and performance metrics to inform decisions.
• You have strong ownership and execution skills, with the ability to manage dependencies, mitigate risks, and ensure delivery continuity.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for an experienced Growth Analytics Manager to lead and develop a team of analysts, driving strategic campaign decisions that directly shape marketplace performance across regions.

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 200+ million customers in 50+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

As a Growth Analytics Manager, you will lead a small team of Senior and Mid-level Growth Analysts while owning campaign spending strategy across your markets. You’ll drive marketplace success by combining hands-on analytics with strong leadership — ensuring smart, data-backed decisions that maximise ROI.

You will work closely with Expansion Managers, Marketing, Operations, and local teams to turn insights into action. This role requires sharp business sense, strong analytical thinking, and the ability to clearly communicate complex ideas.

Ready to lead, optimise, and make a visible impact at scale?

• Lead and mentor a team of Senior and Mid-level Growth Analysts, supporting their development and ensuring high-quality output.
• Own campaign spending strategy across assigned markets, optimising investments to maximise ROI and growth impact.
• Translate business goals into clear analytical priorities and actionable insights.
• Partner closely with Expansion, Marketing, Operations, and local teams to drive marketplace performance.
• Oversee experimentation roadmap (A/B tests and other analyses) and ensure rigorous interpretation of results.
• Identify scalable growth opportunities and contribute to improving team processes, playbooks, and decision-making frameworks.

• 5–6+ years in analytics or a related data field; experience leading team 1+ years
• Strong statistical foundations and proven experience with A/B testing & experiment design.
• Advanced SQL and good Python skills; experience with BI tools (Looker / Tableau / Power BI).
• Comfortable with large, messy datasets and building reliable reports/dashboards.
• Commercial mindset — you can explain the “so what” and trade technical nuance for actionable decisions.
• Excellent stakeholder skills — you can translate analytics into a narrative for non-technical leaders.
• Fluent English.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We are looking for an AI Operations Lead to join the CS Product team and oversee the operational health of Alfred, our AI support agent. This role focuses on leading a team to optimize the decision logic and feedback loops that ensure high-quality, consistent resolutions for customers worldwide.

• Leading a team of AI Operations Program Managers to ensure high performance and consistent quality standards across various business verticals.
• Monitoring performance metrics weekly to translate complex data signals into prioritized action items for both operational and technical teams.
• Running the operational cadence, including cross-functional syncs and sprint planning, to unblock dependencies and maintain momentum.
• Managing the feedback loop between customers, support agents, and business units to convert patterns into actionable system improvements.
• Maintaining the automation portfolio and reporting infrastructure as the single source of truth for leadership and stakeholders.
• Escalating critical issues or compliance blockers with clear context and recommended solutions to ensure continuous service health.

• You have a strong background in leading operations or program management functions with a focus on end-to-end performance improvement.
• You possess a diagnostic mindset, capable of identifying whether performance shifts are due to structural processes or execution gaps.
• You are an effective people manager who excels at coaching teams and maintaining a high bar for excellence in high-pressure environments.
• You demonstrate high data literacy, using performance metrics to build compelling cases for prioritization and strategic focus.
• You communicate with precision, whether writing technical escalation briefs for leadership or defining clear operational standards for your team.
• You understand the logic of how AI systems operate, allowing you to distinguish between knowledge gaps, classification errors, and logic faults.

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

What is this role about?

As Head of Customer Operations, you will own Bondora's Customer Operations ecosystem across all active European markets (EE, FI, NL, ES, LV, LT, DK). This is a senior leadership role that shapes how customer support, AML operations, quality assurance, and support automation work at scale — evolving the function from a reactive support team into a highly automated, insight-driven, and compliance-ready operating model.

Operating within a hub-and-spoke structure, you will define and govern the central operating model while enabling lightweight local market execution. You will be the functional leader and craft owner for Customer Support Managers across all markets, working in a matrix alongside Country Managers, and maintaining full accountability for QA governance and AML operational performance.

Your main responsibilities will be:

• Own Customer Support performance and operating standards across all markets, ensuring consistency, efficiency, and scalability.
• Drive automation and self-service as the primary levers for growth without linear headcount increase.
• Own AML operational execution — workflow effectiveness, case handling, SLA adherence, backlog management, and audit readiness.
• Lead the Quality Assurance framework — evaluation standards, coaching loops, quality trends, and compliance alignment.
• Build structured feedback loops into Product, Loan Servicing, Credit, Risk, and Collections & Recovery Operations.
• Own the cost-to-serve model and drive sustainable efficiency gains across the function.
• Act as the operational bridge between Customer, Country Leadership, Product Engineering, and Risk teams.

What would ensure success in this role?

• Proven experience managing multi-market customer operations teams, ideally in a hub-and-spoke or centralised model.
• Strong process engineering and operational scaling mindset with a track record of reducing cost-to-serve in digital environments.
• Hands-on experience with CRM and ticketing platforms, workflow automation, self-service design, and AI-supported operations.
• Strong data literacy — comfortable using performance metrics, automation rates, and operational KPIs to drive decisions.
• Familiarity with AML/KYC operational requirements in regulated financial services environments.
• Ability to balance customer experience, operational efficiency, and compliance constraints simultaneously.
• Strong cross-functional stakeholder management — able to drive central standards across markets while influencing Product and Tech.
• Clear communication, structured thinking, and a strong ownership mindset with a bias for simplification and execution.
• Bonus: experience in digital financial services or fintech, and familiarity with matrix operating models.

What can you expect at Bondora? 

• Contribute to Bondora’s ambitious goal of reaching 1BN in revenue. Your skills and efforts will directly impact our growth trajectory and shape the future of our company.
• Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (5 weeks of vacation, private healthcare compensation, hobby grant, mental healthcare support, share options and much more!)
• We provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you’ll have endless opportunities (and budget) to expand your skills and skyrocket your career.

The next steps

If you have the guts, ideas, and a team vision, apply now! 

Our hiring process: 

• Meet our Recruiter: Your first conversation to share your background and explore the role.
• Hiring Manager interview: Meet our Chief of Loan Services for a deeper discussion on your experience and approach to multi-market operations.
• Case study: Showcase your operational thinking and problem-solving with our team.
• Assessments: Complete our personality and logic assessments to highlight your strengths.
• Final interview with our  CEO to discuss vision, leadership approach, and fit.
• The celebration begins: If the stars align, receive an offer to join the Bondora team!

Senior Global Operations Manager 

We are looking for a Senior Manager to take full strategic ownership of the Mid Market (or Enterprise) segment across Bolt Food markets. This is a global commercial leadership role within the Merchant organisation.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Senior Global Operations Manager, you will be responsible for defining segment strategy, setting the performance ambition, establishing commercial guardrails, and driving structural improvements that scale across regions.

The role defines what good looks like for our more valuable merchants and ensures regional Account Management teams execute against a coherent, data-driven, and commercially sound framework. This is a high-impact position, being responsible for approx EUR 400M in annual GMV. The decisions made in this role shape revenue growth, commission levels, churn trajectory, investment allocation, and long-term profitability of the segment across Europe and Africa.

• Own the end to end commercial strategy and performance of the Mid Market (or Enterprise) segment; you are setting the ambition, defining guardrails, and driving structural YoY revenue and margin improvement.
• Define the global performance framework for the segment, including key KPIs, portfolio quality and investment thresholds, and ensure consistent execution across regions.
• Translate strategy into scalable commercial playbooks covering acquisition, retention, renegotiation, upsell, and portfolio management, embedding these into systems and workflows.
• Act as the central strategic counterpart to Commercial Teams, Product, Ads and Finance, aligning priorities, resolving trade offs, and ensuring initiatives drive measurable impact.
• Identify and unlock structural growth and efficiency opportunities, improving pricing architecture, investment discipline, merchant experience, and overall contribution margin.
• Lead structured performance governance for the segment, including quarterly business reviews, market level performance deep dives, and clear action plans for underperformance.

• You are experienced in Account Management, Sales Ops, or Customer Success, ideally within a fast-paced global or regional environment.
• You have a track record of defining commercial strategies and setting ambitious targets; you use insights to steer business-critical decisions, optimize performance metrics, and drive growth.
• You possess a deep understanding of revenue operations, including the commercial metrics and the technical tooling required to scale operational efficiency to the next level.
• You are a master communicator with a natural ability to bridge the gap between global strategy and local execution, aligning diverse stakeholders towards a joint vision.
• You are highly organized and capable of managing multiple high-stakes priorities in a fast-moving, evolving business landscape.You have a proven ability to manage multiple high-stakes priorities without losing sight of the details.
• You have a strong sense of ownership with a hands-on approach to solving business problems and a willingness to be based in and or relocate to Tallinn, Estonia.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for a Strategy & Operations Manager to join our Autonomous Driving team in Europe. You will play a pivotal role in driving strategic and operational excellence across one of the most complex and high-stakes programmes in the company - working across strategic decision making, financial planning, and cross-functional project management to bring our autonomous mobility vision to life.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As Strategy & Operations Manager, you will support the Chief of Staff and the Head of Autonomous Driving - turning ambiguous, high-priority challenges into structured plans and measurable outcomes. You will own critical workstreams that sit at the intersection of strategy, finance, and operations, working closely with internal teams and external stakeholders to keep the programme moving at pace.

This is not an execution-only role. You will shape how the team makes decisions, allocates resources, and presents itself externally - influencing outcomes that are fundamental to the future of the programme.

• Own the end-to-end project management for strategic projects. Coordinate across internal teams (Product, Engineering, Legal, Public Policy, Finance) and external advisors to prepare compelling business plans and management reports.
• Partner with senior leadership on strategic decision making by preparing market analyses (TAM, unit economics, competitive intelligence, regulatory landscape), detailed multi-scenario financial models and business cases.
• Own the annual and quarterly budgeting cycle for the Autonomous Driving programme. Track budget vs. actuals, identify variances, and drive corrective action. Coordinate with central FP&A and Accounting teams across the financial reporting cycles.
• Provide structured analysis and recommendations to support high-stakes decisions. Build frameworks for evaluating market opportunities, operational trade-offs, and investment priorities, and distil complex information into concise outputs for senior leadership.
• Act as the connective tissue between the Autonomous Driving team and the rest of the organisation to drive alignment and accelerate execution.
  

Experience with ML safety, explainability, or perception system robustness is nice to have.

• Significant experience (5-8+ years) in strategy, investment banking, management consulting, or a high-growth tech or venture environment.
• Strong financial modelling skills, with experience building business plans, scenario analyses etc.
• Proven track record managing complex, cross-functional projects with multiple stakeholders and competing priorities.
• Experience with institutional funding applications or grant management is a strong advantage.
• Exceptional written and verbal communication skills - able to translate complex analysis into clear, compelling narratives for senior audiences.
• Highly structured and self-directed, with the ability to operate with ambiguity and drive clarity independently.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We are looking for a Senior Product Manager to join the Support Experience team at Bolt. In this role, you will be responsible for defining and executing product strategy and roadmap, delivering solutions that improve how users access and experience support across Bolt’s services. You will work on high-impact product challenges at scale, supporting millions of users across multiple markets and verticals.

If you are interested in working on product challenges at scale, we encourage you to apply.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

At Bolt, users rely on support in moments that directly impact their experience — from resolving trip issues to accessing accounts or payments. These interactions play a key role in shaping trust across our platform, which serves over 200M users across multiple verticals and markets.

As a Senior Product Manager, you will own the end-to-end user-facing support experience, including how users discover help, describe issues, interact with support channels, and track resolution. You will be responsible for a high-volume product surface handling millions of interactions each month, including live chat, self-serve tools, and intake flows. Your role will focus on continuously improving quality while balancing operational efficiency and cost-to-serve.

• Defining product strategy and roadmap for the Support Experience domain, covering help discovery, live chat, self-serve solutions, and case transparency.
• Designing and improving user journeys for accessing support, including routing between self-serve, automated, and human-assisted channels.
• Collaborating with cross-functional teams, including Support Automation and agent tooling teams, to deliver seamless end-to-end experiences.
• Running experiments and analysing results to inform product decisions, including impact on user experience and business metrics.
• Balancing user experience quality with cost-to-serve, using data to guide trade-offs and improvements.
• Acting as the main point of contact for Support Experience, aligning stakeholders and providing regular updates across product, operations, and leadership teams.

• You have demonstrated experience in product management, with ownership of consumer-facing products at scale.
• You have a strong understanding of support, customer experience, or user journey design, ideally in multi-sided platforms.
• You have experience balancing user experience with operational or business metrics, including cost-related considerations.
• You have experience working with data and experimentation to inform product decisions.
• You have strong communication skills, enabling effective collaboration across technical and non-technical stakeholders.
• You have familiarity with AI-driven support solutions, real-time systems, or customer support tooling.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

Bolt is looking for a driven and strategic Business Development Manager to grow and scale our Grocery&Retail operations by developing and launching new partnerships across the Estonian market.

Join us in shaping the future of retail shopping across our markets!

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 50+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

As a Business Development Manager, you’ll be responsible for identifying and signing top Grocery&Retail partners, managing the end-to-end partner journey—from pitching and onboarding to activation and performance optimization. You'll play a key role in shaping our retail strategy in Estonia, working closely with internal teams and external stakeholders to drive business success and deliver the best possible experience for our partners and customers.

This is a high-impact role where you’ll combine commercial acumen with strong operational execution, problem-solving, and communication skills. If you're passionate about building something from the ground up and enjoy a fast-paced environment, this is the opportunity for you.

Bolt Market is live in multiple countries across Europe and Africa and is expanding rapidly. Join us on our mission to reinvent the Grocery / Retail experience!

• Securing new business by defining and engaging with key enterprise leads in the Grocery/Retail area.
• Negotiating and closing deals with potential business partners. 
• Acting as the main contact for new business partners, guiding them through the onboarding process, and addressing operational issues. Maintaining ongoing relationships with partners to monitor and support their performance.  
• Define and implement strategies around the monetisation of partners. 
• Preparing and analyzing key performance indicators, identifying improvement points, and defining growth and marketing strategies. 
• Owning the P&L and budgeting responsibilities for the Grocery/Retail vertical.

• You have 3–5 years negotiating with enterprise size accounts (Business Development, B2B Sales, Account Management, or a similar role in the Grocery / Retail industry)
• You have a proven track record of achieving business growth and sales targets and have experience in budgeting, forecasting, and P&L ownership.
• You are fluent in both Estonian and English, with excellent verbal and written communication skills.
• You have strong negotiation and relationship-building skills with decision-makers.
• You are data-driven, with excellent analytical and problem-solving skills to drive partner success.
• You thrive in a fast-paced environment, quickly adapting to challenges with solution-oriented strategies.

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

What is this role about?

As the Head of Collections and Recovery Operations, you will own and continuously optimise Bondora’s multi-market collections and recovery function, ensuring it scales efficiently with portfolio growth while remaining consistent, data-informed, and aligned with risk and financial outcomes.

You will lead the transformation of Collections & Recovery from a locally optimised, execution-heavy setup into a centrally governed, strategy-driven operating model within a hub-and-spoke structure. This role combines strategic ownership with operational execution, ensuring that treatment strategies, processes, and performance management are standardised and effective across all markets.

You will work at the intersection of Operations, Credit Risk, Loan Servicing, Finance, and Product, acting as a key driver of portfolio performance and recovery outcomes.

This role is in EU, and we do not offer relocation or remote outside of EU.  

Your main responsibilities will be:

• Design and standardise operational workflows for early, mid, and late-stage collections and recovery.
• Lead and develop Collections & Recovery Managers in a matrix structure, ensuring alignment between central strategy and local execution.
• Define and oversee external recovery strategies, including legal processes and third-party debt collection agencies.
• Own performance frameworks, including recovery rates, cure rates, roll rates, cost-to-collect, and time-to-collect.
• Drive continuous optimisation of collections efficiency, reducing manual work and improving scalability through processes and tooling.
• Ensure consistent reporting, performance transparency, and governance across all markets.

What would ensure success in this role?

• Strong experience in collections and recovery within consumer lending, fintech, or financial services.
• Proven track record of managing multi-market operations and scaling operational functions.
• Deep understanding of delinquency dynamics, recovery drivers, and treatment strategies across the lifecycle.
• Experience working in centralised or hub-and-spoke operating models.
• Strong analytical mindset with the ability to translate data into actionable strategies.
• Solid understanding of credit risk, portfolio performance, and financial impact of recovery outcomes.
• Experience managing external partners such as debt collection agencies and legal providers.
• Strong leadership and stakeholder management skills in a matrix organisation.
• Clear communication, structured thinking, and strong ownership mindset.

What can you expect at Bondora? 

• Contribute to Bondora’s ambitious goal of reaching 1BN in revenue. Your skills and efforts will directly impact our growth trajectory and shape the future of our company.
• Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (5 weeks of vacation, private healthcare compensation, hobby grant, mental healthcare support, share options and much more!)
• We provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you’ll have endless opportunities (and budget) to expand your skills and skyrocket your career.

The next steps

If you have the guts, ideas, and a team vision, apply now! 

Our hiring process: 

• Meet Iryna, our Recruiter: Your first interview with Iryna will give you the chance to share your experiences and aspirations. 
• Collaborate with Helena, our Chief of Loan Services and hiring manager for this role. 
• Assessments: Tackle a home task and complete our personality and logic assessments to showcase your strengths. 
• Engage with our CEO and Founder. 
• The celebration begins: If the stars align, receive an offer to join the Bondora team! 

We are looking for a Global Merchant Operations Manager to join Bolt Food’s Merchant Operations team. This role is focused on driving performance improvements across markets in Europe and Africa by working collaboratively with both local and HQ teams to meet delivery objectives.

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

The Merchant Team brings together Sales, Merchant Success, Commercial Enablement, Enterprise Partnerships, and Merchant Operations.

As Global Merchant Operations Manager, you will play a key role in shaping Bolt Food’s Merchant Operations function in a fast-paced, dynamic environment. We are looking for someone proactive, data-driven, and highly structured in their approach to problem-solving. Strong attention to detail, excellent prioritization skills, and the ability to manage multiple projects and stakeholders effectively are essential for success in this role.

• Stakeholder Management: Collaborate with HQ teams (Sales, Account Management, Operations, Product, Marketing, Compliance, Procurement) and local Merchant Operations teams to resolve complex operational challenges.
• Vendor Management: Managing and directing a large external workforce of +50 contractors across 15 countries and languages.
• Scaling and Workflow Improvement: Review current processes and SOPs, design scalable workflows, and streamline team efficiency. Centralize, automate, and standardize lower-value tasks to enable local teams to focus on high-impact activities.
• App Curation & Photography: Research and deploy best-in-class solutions to enhance in-app content and photography quality, driving higher user conversion rates.
• Ownership of Merchant Metrics: Take responsibility for improving key operational metrics like photo coverage, image quality, menu-to-checkout conversion, onboarding and activation speed, and team efficiency. Deploy solutions globally to boost performance.
• Performance Management: Monitor and optimize key performance metrics (efficiency, productivity, timing) for Merchant Operations teams worldwide to ensure scalability and effectiveness.

• You have a Bachelor’s or Master’s degree in Business Administration, Logistics, Operations, or a related field.
• You have experience in Operations, Marketplaces, High-Growth Startups, or similar fields.
• You have strong analytical skills, with a proven ability to use data to make informed decisions.
• You have excellent organizational and project management capabilities, with the ability to handle multiple priorities and projects effectively.
• You have strong communication and writing skills in English.
• You are willing to travel across Europe and Africa and relocate to Estonia.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We are looking for a Procurement Technology and Excellence Manager to join our team in Tallinn, Estonia.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

This role sits at the heart of our procurement transformation, focused on building scalable processes, improving efficiency, and driving better decision-making through data. 

You’ll shape how procurement operates end-to-end, from tools and policies to insights and capability building,  helping the function deliver real impact across the business.

• Design and maintain procurement policies, SOPs, templates and process frameworks to keep them current, compliant and actually used by the teams.
• Lead efficiency and continuous improvement initiatives across the end-to-end procurement process, including data quality improvements, user experience improvements, spend visibility, etc.
• Develop reporting and analytics capabilities, design and build dashboards, KPIs that give senior leadership a clear and honest picture of procurement performance and business contribution.
• Own the procurement tools roadmap and work together with other functions to define development priorities, describe user stories and technical requirements, make sure data flows end-to-end through integrations.
• Lead or support assigned workstreams within the broader procurement transformation programme.
• Own the procurement knowledge base, build and run a skills and competencies program for both the procurement team and the wider organisation.

• You have extensive experience in procurement, procurement operations or process excellence and a genuine understanding of how indirect procurement works end-to-end.
• You have hands-on experience with procurement technology platforms (for example Zycus, Coupa, Ariba or similar), understanding of system integrations and data flows between procurement and finance systems.
• You have strong analytical skills with the ability to build dashboards and translate data into a coherent story for senior stakeholders.
• You have experience owning or contributing to a tools or systems roadmap, defining process and technical requirements and working effectively with technical teams to bring ideas into reality.
• You have a track record of driving process improvement and change in a fast-moving, cross-functional environment.
• You have strong documentation instincts and a tendency to see a messy process and immediately want to write the SOP.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We’re looking for a Senior Product Manager in the Delivery Product organisation to lead the development and execution of product vision, strategy, and roadmap at a domain level, delivering solutions that meet both user and business needs.

Each week, millions of customers use our app to discover and order from a wide range of restaurants. Orders are fulfilled by courier partners operating across different cities, environments, and conditions. Our goal is to build a platform that supports the needs of customers, couriers, and restaurants, while enabling efficient and reliable order delivery at scale.

In this role, you will work on balancing the needs of all sides of the marketplace, making informed trade-offs based on data, context, and business priorities.

Are you ready to make a global impact? Join us! 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

• Defining product strategy and roadmap in alignment with domain or vertical objectives and user needs.
• Designing and running experiments with analytics partners to inform product decisions and positioning.
• Collaborating with cross-functional teams to drive product development from concept to launch.
• Prioritizing features and enhancements based on customer needs and data insights.
• Defining, tracking, and using key product metrics to evaluate performance and guide iteration.
• Leading product development processes and acting as the main point of contact for product-related topics, including stakeholder updates.

• You have proven experience as a Senior Product Manager or in a similar role, ideally in a fast-paced tech environment.
• You have previous experience working in Operations or Strategy in marketplace companies, or directly working on marketplace balancing or pricing products as a product manager.
• You have a track record of launching and scaling products in a similar domain, driving meaningful business outcomes.
• Your strengths include excellent analytical and problem-solving skills, enabling you to analyze data, extract insights, and make data-driven decisions.
• You have a solid understanding of product development practices and tools, and work effectively within iterative, cross-functional environments.
• You have clear communication and collaboration skills, enabling you to work effectively with diverse stakeholders.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We’re looking for a Senior Product Manager to support city launches and manage compliance topics within Bolt’s Micromobility team. In this role, you will work closely with public policy and local operations teams to drive product solutions.

Are you ready to make a global impact? Join us! 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Senior Product Manager, you will work with a cross-functional team of product analysts, data scientists, designers, and engineers to deliver solutions that meet compliance requirements across new and existing cities. You will identify and prioritise opportunities to improve the implementation of regulatory requirements, ensuring a strong balance between compliance and user experience.

In this role, you will support market entry and expansion by aligning with internal stakeholders and enabling effective product configurations for local teams. You will design and iterate on regulatory features such as speed limits, parking zones, and age verification to ensure they are intuitive and efficient for users.

You will analyse user journeys to identify friction in compliance-related flows and drive improvements that reduce drop-off and increase usability. You will also collaborate with local teams and external stakeholders, contributing to tenders and supporting engagement with city authorities to demonstrate effective and scalable compliance solutions.

• Improving compliance flows within regulatory constraints by identifying opportunities to enhance efficiency and usability.
• Working with platform teams to deliver reliable compliance features, ensuring key validations meet performance requirements.
• Owning and managing the roadmap, balancing regulatory requirements with user experience improvements across the Expansion toolkit.
• Prioritising initiatives based on regulatory needs, user impact, and data to drive measurable outcomes.
• Engaging with external stakeholders, including local authorities, to support effective and scalable compliance solutions.

• You have experience as a Product Manager or in a similar role, preferably in a fast-paced technology company, and you've shown your ability to balance between compliance and user experience.
• You can think of out-of-the-box solutions to meet compliance requirements, not requiring product changes always.
• You have experience building and scaling user-facing products, with strong product sense and customer empathy.
• You have deep expertise in experimentation and data-driven decision making, and you are comfortable operating with imperfect or limited datasets.
• You have clear communication and collaboration skills, enabling you to work effectively with diverse stakeholders.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for an experienced Product Analytics Manager to join our Tools & Workflow domain within the Platform group and help us scale and improve our customer support and internal tooling products across 50+ countries.

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 200 million customers in 50+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

Platform team operates across all Bolt verticals supporting business growth and success. The team tackles problems including geospatial (routing, ETAs etc), user identity and verification, user communications, internal tools, automation and customer support.

As a Product Analytics Manager, you will lead the analytics function for our Tools & Workflow domain within the Platform group. Your teams own the complete support experience for Bolt users and build tools and technology for efficient workforce management. You will act as a cross-functional partner driving strategic decisions, while also enabling and growing a team of product analysts. You will be at the forefront of evaluating how Automation and Artificial Intelligence can bring value to the support experience and lead discovery to find product opportunities with an optimum balance between cost-effectiveness and quality support.

Do you consider yourself both a hands-on product builder and a systematic team enabler? If yes, join us as Product Analytics Manager and help shape the future of customer support at scale!

• Build and lead a high-performing team of product analysts, raising the bar on quality, collaboration, and technical excellence.
• Own the analytics vision for the Tools & Workflow domain, partnering with Product, Engineering, Data Science, and Operations to shape strategy, influence prioritisation and surface the right opportunities.
• Audit analytical needs, align with product and business stakeholders on key definitions, and oversee the creation of accurate and scalable data products that drive smarter decisions.
• Define metrics that matter and set the gold standard for A/B testing, driving faster and better product decisions.
• Spearhead the development of analytical solutions, from self-service data products to automation impact measurement and conversational analytics.
• Own end-to-end analytical projects within the CS domain, from design to delivery, while enabling the team through best practices, training and adoption of new tools and methodologies.

• You have a proven track record in data analytics within product companies, including managerial experience leading high-performing teams.
• You hold a university degree in Economics, Data Science, Statistics, Computer Science, Mathematics, Information Management, or a related field.
• You rank your SQL skills as "outstanding" and Python/R skills as "profound", and you embrace AI-native workflows with a forward-looking mindset, always eager to adopt and grow new technical skills as the data landscape evolves.
• You have strong knowledge of BI tools, data visualisation, and a solid understanding of data architecture, with the ability to oversee the design of scalable and reliable data models.
• You have strong business acumen, an entrepreneurial mindset, and outstanding communication and leadership skills, with the ability to decompose complex solutions into a clear narrative.
• You have a solid understanding of end-to-end A/B testing and experience with advanced experimentation such as time-based tests or other causal inference methods.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We are looking for an experienced Product Analytics Manager to join our Tools & Workflow domain within the Platform group and help us scale and improve our customer support and internal tooling products across 50+ countries.

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 200 million customers in 50+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

Platform team operates across all Bolt verticals supporting business growth and success. The team tackles problems including geospatial (routing, ETAs etc), user identity and verification, user communications, internal tools, automation and customer support.

As a Product Analytics Manager, you will lead the analytics function for our Tools & Workflow domain within the Platform group. Your teams own the complete support experience for Bolt users and build tools and technology for efficient workforce management. You will act as a cross-functional partner driving strategic decisions, while also enabling and growing a team of product analysts. You will be at the forefront of evaluating how Automation and Artificial Intelligence can bring value to the support experience and lead discovery to find product opportunities with an optimum balance between cost-effectiveness and quality support.

Do you consider yourself both a hands-on product builder and a systematic team enabler? If yes, join us as Product Analytics Manager and help shape the future of customer support at scale!

• Build and lead a high-performing team of product analysts, raising the bar on quality, collaboration, and technical excellence.
• Own the analytics vision for the Tools & Workflow domain, partnering with Product, Engineering, Data Science, and Operations to shape strategy, influence prioritisation and surface the right opportunities.
• Audit analytical needs, align with product and business stakeholders on key definitions, and oversee the creation of accurate and scalable data products that drive smarter decisions.
• Define metrics that matter and set the gold standard for A/B testing, driving faster and better product decisions.
• Spearhead the development of analytical solutions, from self-service data products to automation impact measurement and conversational analytics.
• Own end-to-end analytical projects within the CS domain, from design to delivery, while enabling the team through best practices, training and adoption of new tools and methodologies.

• You have a proven track record in data analytics within product companies, including managerial experience leading high-performing teams.
• You hold a university degree in Economics, Data Science, Statistics, Computer Science, Mathematics, Information Management, or a related field.
• You rank your SQL skills as "outstanding" and Python/R skills as "profound", and you embrace AI-native workflows with a forward-looking mindset, always eager to adopt and grow new technical skills as the data landscape evolves.
• You have strong knowledge of BI tools, data visualisation, and a solid understanding of data architecture, with the ability to oversee the design of scalable and reliable data models.
• You have strong business acumen, an entrepreneurial mindset, and outstanding communication and leadership skills, with the ability to decompose complex solutions into a clear narrative.
• You have a solid understanding of end-to-end A/B testing and experience with advanced experimentation such as time-based tests or other causal inference methods.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

• Enterprise Deal Strategy & Pipeline Planning: Develop and own a structured enterprise deal pipeline aligned with Bolt's GMV priorities, expansion strategy, and category focus. Translate strategic priorities into concrete deal roadmaps, market sequencing, and partner targeting plans.
• Complex Deal Ownership & Commercial Structuring: Lead end-to-end execution of complex enterprise deals, including multi-market agreements, expansion market entries, exclusivity negotiations, and large roll-outs. Own commercial structuring, deal economics, and contractual alignment in partnership with Finance and Legal.
• Expansion & Market Entry Enablement: Work closely with Expansion and local leadership to design and execute market entry strategies for enterprise partners. Ensure that expansion deals are commercially sound, operationally feasible, and launch-ready before market activation.
• Cross-Functional Deal Leadership: Act as the central deal owner coordinating Product, Tech, Legal, Finance, Operations, Expansion, and Markets to remove blockers, align dependencies, and accelerate time-to-market. Drive clarity on ownership, timelines, and decision points throughout the deal lifecycle.
• Launch Management & Handover: Oversee partner launch and first 12 months performance against agreed deal assumptions. Define success criteria and ensure a clean, structured handover to Account Management teams within the first 12 months of the deal.
• Corporate Deals Structuring. Work together with the leadership team on new confidential business opportunities to enrich the selection of biggest restaurant brands in our countries.

• You have experience in Strategic Partnerships, including experience in a regional or cross-market leadership role.
• You have a proven track record closing complex, high-value, multi-stakeholder deals
• You have experience working with multinational grocery and retail businesses
• You have strong commercial and financial acumen.
• You are able to operate autonomously in a fast-paced, high-growth environment.

We’re looking for an experienced Program Manager to join our Central Operations team.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Program Manager plays a pivotal role in overseeing program execution and driving success. This individual leverages strong Scheduled Rides (SR) expertise, fosters collaboration across functions and leads the program team to achieve their goals. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

• Own the SR strategy and quarterly OKRs; define a clear portfolio of bets and land measurable results on GMV, fulfilment and unit economics.

• Program operating model: Set global standards and guardrails (acceptance, on-time pickup, booking offsets, backup protocols) and ensure consistent adoption across cities.

• Performance management: Maintain a single source of truth for SR performance; run a weekly rhythm that surfaces top/bottom markets, root causes, owners and dated actions.

• Cross-functional orchestration: Align Local Ops, Product, Growth, LCM, Analytics, Support, Legal, and Policy on a simple RACI with clear milestones, risks and decision logs.

• Documentation and communication: Publish crisp RFCs and a living State-of-the-Union: problem, proposal, impact, success metrics, owners, and status; communicate progress at executive-level.

• City rollout engine: Provide scalable playbooks and readiness checklists (category coverage, airport handoffs, pricing buffers, driver comms) and convert pilots into global rollouts.

• You are experienced in program management or a related field.

• You have demonstrated expertise in a relevant program area.

• You have a proven track record of successfully delivering complex programs on time and within budget.

• You have strong leadership and interpersonal skills.

• You have excellent communication and collaboration skills.

• You have strong analytical and problem-solving skills.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We’re looking for a skilled Program Manager to join the Central Operations team, Ride-hailing

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The main objective of this position is to lead programs within the Efficiency domain to drive operational efficiency and operations risk management in Rides repetitive operations. This individual has a strong understanding of process design, leverages program management, fosters collaboration across functions and leads programs to achieve their goals while maintaining operational efficiency and process/data integrity. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

• Leading the Hub Management program to ensure the cost efficiency and structured lifecycle management of hubs dedicated to supporting our partner drivers. Ensure processes and tooling are built or sourced to support data and process integrity and automations.
• Leading the Automated Access Management program to ensure all in-house employees and outsourced agents operating within the Rides vertical have automated access to the tooling and databases required for their daily work while ensuring the risks and regulatory requirements around accesses are managed.
• Leading the discovery of and manage other programs to standardise operational processes and build relevant tooling to ensure the speed, quality and cost efficiency of the operational workflows in the Rides vertical.
• Defining the benchmark of operations within your programs by proposing relevant levers (standardisation, automation, elimination, centralisation, outsourcing etc).
• Developing standard operating procedures (SOPs), design process flows and establish tooling to support said procedures. Conduct process audits where necessary.
• Implementing established processes and tooling across our markets by leading the change management and conducting onboardings where necessary.

• You have previous experience in program management or a related field and a proven track record of successfully delivering complex programs on time and within budget
• You have demonstrated expertise in working with Operational Excellence tools and problem solving methodologies to assess the efficiency and effectiveness of current operations and drive continuous improvement.
• You are highly analytical and have a data-driven mindset with great Excel skills.
• You are a strong collaborator with excellent communication skills (both verbal and written) in English.
• You are a self-starter with a can-do attitude, ability to take initiative, learn quickly, and think independently.
• You are proficient in project management methodologies and tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

 
We’re looking for a Merchant Growth Manager to help our Grocery & Retail partners grow faster and perform better on the platform. This role focuses on driving same-store demand growth by identifying the right levers, improving merchant performance, and turning insights into scalable actions.
  
 

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 

The Merchant Growth Manager will shape and execute growth strategies for key Grocery & Retail partners, with a strong focus on same-store demand, performance improvement, and merchant engagement. This person will work closely with Leadership, Account Management, Country Operations, Commercial, Marketing, Product, and Support teams to drive initiatives from idea to execution.

It is a hands-on role for someone who combines strategic thinking, commercial acumen, and strong execution skills to deliver measurable impact at scale. This role can be based in Tallinn or Warsaw.

 

• Own and drive the Merchant Growth strategy, identifying and scaling initiatives that improve merchant performance and revenue.
• Lead key growth levers and merchant lifecycle initiatives, including campaign execution, rollout, and adoption of solutions such as Smart Promotions.
• Design and standardise SOPs and processes that support merchant participation in lifecycle marketing campaigns.
• Build dashboards and track the performance of growth initiatives, ensuring clear visibility of key metrics and outcomes.
• Analyse core growth KPIs such as same-store demand, adoption, conversion, and ROI, and turn insights into actionable plans.
• Partner cross-functionally with teams across the business to align on priorities, execute initiatives, and support sustainable merchant growth.

• You have solid experience in strategy, operations, or growth roles within e-commerce, digital marketplaces, or similarly data-driven businesses.
• You have strong critical thinking and problem-solving skills, and can turn data and hypotheses into clear strategic recommendations.
• You have experience analysing performance, running or interpreting experiments / A/B tests, and using data to guide decisions.
• You have strong skills in data visualisation and storytelling, ideally with tools such as Looker, and are confident working with Excel or Google Sheets.
• You have a proactive ownership mindset and are comfortable driving work independently in a fast-paced environment.
• You have strong collaboration and stakeholder management skills, with the ability to work effectively across multiple teams.

 
 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 *Some perks may differ depending on your location and role.

 
We’re looking for a Merchant Growth Manager to help our Grocery & Retail partners grow faster and perform better on the platform. This role focuses on driving same-store demand growth by identifying the right levers, improving merchant performance, and turning insights into scalable actions.
  
 

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 

The Merchant Growth Manager will shape and execute growth strategies for key Grocery & Retail partners, with a strong focus on same-store demand, performance improvement, and merchant engagement. This person will work closely with Leadership, Account Management, Country Operations, Commercial, Marketing, Product, and Support teams to drive initiatives from idea to execution.

It is a hands-on role for someone who combines strategic thinking, commercial acumen, and strong execution skills to deliver measurable impact at scale. This role can be based in Tallinn or Warsaw.

 

• Own and drive the Merchant Growth strategy, identifying and scaling initiatives that improve merchant performance and revenue.
• Lead key growth levers and merchant lifecycle initiatives, including campaign execution, rollout, and adoption of solutions such as Smart Promotions.
• Design and standardise SOPs and processes that support merchant participation in lifecycle marketing campaigns.
• Build dashboards and track the performance of growth initiatives, ensuring clear visibility of key metrics and outcomes.
• Analyse core growth KPIs such as same-store demand, adoption, conversion, and ROI, and turn insights into actionable plans.
• Partner cross-functionally with teams across the business to align on priorities, execute initiatives, and support sustainable merchant growth.

• You have solid experience in strategy, operations, or growth roles within e-commerce, digital marketplaces, or similarly data-driven businesses.
• You have strong critical thinking and problem-solving skills, and can turn data and hypotheses into clear strategic recommendations.
• You have experience analysing performance, running or interpreting experiments / A/B tests, and using data to guide decisions.
• You have strong skills in data visualisation and storytelling, ideally with tools such as Looker, and are confident working with Excel or Google Sheets.
• You have a proactive ownership mindset and are comfortable driving work independently in a fast-paced environment.
• You have strong collaboration and stakeholder management skills, with the ability to work effectively across multiple teams.

 
 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 *Some perks may differ depending on your location and role.

We are seeking a highly motivated and experienced Product Manager to join our Rides Integration team, someone passionate about building resilient compliance and integration foundations, who will own the direction of our regulatory and eligibility platforms and work closely with engineers, legal, operations, and external partners to deliver scalable solutions that safeguard Bolt while enabling sustainable growth across markets.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

In this role, you will play a critical part in shaping and executing the product strategy that ensures regulatory compliance, ecosystem reliability, and operational scalability across Bolt’s Rides platform. You will work closely with System Architects, Engineers, Product Operations, Legal, Public Policy, Operations, and Data teams to build foundational systems that safeguard platform integrity across 50+ markets.

Your work will span compliance systems, regulatory integrations, eligibility enforcement logic, and external ecosystem interfaces. You will design durable, scalable solutions that protect Bolt from regulatory, financial, and operational risk while enabling sustainable growth.

This is a high-impact platform role with cross-market visibility and long-term structural importance.

• Define and own the long-term product vision and roadmap for the Rides Integrity domain, setting clear priorities aligned with regulatory, operational, and strategic objectives.
• Lead product discovery across regulatory requirements, integration constraints, and risk drivers to inform scalable and future-proof decisions.
• Drive end-to-end delivery of platform systems, from concept through launch and continuous iteration, in close partnership with Engineering and cross-functional stakeholders.
• Design scalable compliance and integration frameworks that balance global standardisation with local regulatory nuances across markets.
• Own the integration lifecycle for critical third-party providers, covering entity management, dispatch, financial transactions, and compliance monitoring.
• Improve data integrity, auditability, and enforcement consistency through strong governance, performance monitoring, and clear product documentation.

• You have proven experience in product development or a related role, ideally within tech, mobility, or other regulated environments, with exposure to platform products, integrations, compliance, fintech, or marketplaces.
• You have a proven track record of delivering complex, cross-functional initiatives in fast-paced environments where multiple stakeholders and constraints intersect.
• You are technically fluent and comfortable discussing APIs, data exchange standards, system architecture, and third-party integrations with engineering teams.
• You combine strong analytical skills with sound judgment, using data and system-level insights to prioritise effectively in environments shaped by regulatory and operational demands.
• Your strengths include systems thinking and attention to detail, enabling you to design durable, scalable solutions while confidently managing complex cross-system dependencies across technical and regulatory environments.
• Your communication and collaboration skills are exceptional, allowing you to collaborate with cross-functional teams and influence stakeholders effectively.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for a driven, pragmatic, and highly analytical Ads & Monetisation Manager to help scale Bolt’s rapidly growing business in Tallinn, Estonia.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

We are looking for a driven, pragmatic, and highly analytical Manager to help scale Bolt’s rapidly growing Ads & Monetisation business.

In this role, you’ll sit at the intersection of commercial, product, and data - helping define priorities, leading product operations, and program-managing multiple initiatives from idea to impact. You’ll work end-to-end across domains: from shaping launch plans and market readiness, to enabling teams with playbooks, to building the measurement frameworks that help us learn and iterate fast.

Your work will help Restaurant and Grocery merchants grow by improving visibility, reach, and performance through scalable Ads & Growth products. You’ll bring analytical rigor, business acumen, and structured execution to design playbooks, define what success looks like, and build the operating rhythm that makes our monetisation engine spin.

While you will start as an individual contributor, this function is designed for growth. You will be expected to step up, lead rollouts, and eventually build out your own sub-team as we rapidly scale our Ads & Monetisation business. This role has a direct impact on merchant outcomes and Bolt’s P&L, offering a rare opportunity to shape the future of Ads & Monetisation at Bolt.

• Help shape the Ads & Monetisation strategy balancing growth, merchant success and platform profitability.
• Lead product go-to-markets and testing initiatives defining: playbooks, launch plans, readiness criteria, communications, adoption goals, and post-launch iteration.
• Turn complex data into actionable insights, forecasts, and business cases that clarify trade-offs and guide product and commercial decision making.
• Bridge commercial, product and data  teams acting  as the ultimate project manager and main escalation point for multiple concurrent workstreams.
• Create a systematic market feedback loop: collect insights, quantify impact, synthesize themes, and convert them into crisp inputs that help roadmap prioritisation.
• Define KPI frameworks that translate business needs into requirements for data assets that feed BIs, reporting, and AI tooling that improve operational efficiency and revenue growth.

• You ideally have around 8 years experience in RevOps, Go-To-Market, Program or Project Management within marketplaces, e-commerce, B2B SaaS, AdTech or Retail Media.
• You have a proven track record of launching revenue-generating products and tools across multiple markets and customer segments.
• You have strong program management skills with the ability to bring structure, manage dependencies, and drive fast, effective decision making.
• You have excellent stakeholder management across Product, Engineering and Commercial teams with the ability to influence senior leaders through data-driven recommendations.
• You are highly analytical and metrics-driven with strong SQL skills and experience in data modelling, analysis, and visualisation.
• You have a high ownership mindset with strong communication skills, a pragmatic approach, and the ability to thrive in fast-paced, ambiguous environments.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

 
We’re looking for a hands-on Principal Program Manager (AI Project Charter) to drive impact within Rides Central Operations. You’ll solve complex operational problems by designing scalable AI solutions that deliver measurable results across markets.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 

You’ll personally design and implement AI tools, agents, dashboards, and decision systems, working cross-functionally while maintaining strong individual ownership. You’ll also help define how AI initiatives are prioritised and governed across Rides.

This is an individual contributor (IC) role with high ownership and no direct reports. It’s built for someone eager to build, own, and deliver real change.

 

• Build and deploy AI tools, agents, dashboards, and decision systems for Rides Operations, covering areas such as diagnostics, optimisation, forecasting, policy enforcement, and reporting automation, moving from prototype to production-ready solutions.
• Translate operational complexity into scalable AI solutions with measurable impact, identifying high-friction problems across markets and defining use cases that improve cost, efficiency, reliability, and growth.
• Deliver independently, minimising dependencies while partnering where scale or integration is required, using internal data, APIs, large language models (LLMs), and automation frameworks to ship usable tools even with limited Engineering, Data, or Product bandwidth.
• Create clear decision materials for leadership, highlighting trade-offs, risks, and impact, running structured AI reviews, and aligning priorities with operational and financial outcomes.
• Develop scaling playbooks and drive adoption across regions, guiding pilots through rollout to steady state, tracking performance, and iterating based on usage and feedback.
• Establish principles and governance for responsible AI use in Operations, defining guardrails to ensure solutions are explainable, locally compliant, and aligned with long-term platform standards.

• You have demonstrated hands-on experience building and deploying applied AI solutions, including AI agents and use-case-specific model fine-tuning.
• You have practical experience with enterprise AI ecosystems (e.g. Google Cloud, Gemini) and hands-on usage of tools such as GPT or Claude, including API and workflow integrations.
• You have strong programme delivery capabilities, translating business needs into prioritised execution plans and driving transformation initiatives end to end.
• You can manage senior stakeholders effectively, aligning technical implementation with business objectives.
• You have experience operating within scaled organisations where AI solutions are already live and integrated into core processes.
• You have 8–12 years of combined technical and business working experience. A broader machine learning background, Python and SQL proficiency, and vendor management experience are considered an advantage.

 
 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 *Some perks may differ depending on your location and role.

Inbank is a financial technology company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are seamlessly embedded into the shopping journeys of 6,000+ retailers, helping merchants grow their businesses while enabling customers to enjoy a frictionless shopping experience. Today, 440+ people work at Inbank across Estonia, Latvia, Lithuania, Poland, and the Czech Republic, building innovative financial solutions for the future of commerce.

As part of our growth ambitions, we are looking for a Commercial Growth Manager to join our Tallinn office and help drive strategic partnerships and new growth initiatives across our European markets.

Our Growth & Strategic Initiatives unit acts as Inbank’s internal growth engine — identifying new commercial opportunities, scaling high-potential partnerships, and accelerating strategic initiatives across the business.

In this role, you will operate at the intersection of new business development, strategic partnerships, and large-account growth. You will work with complex partners where success is driven by commercial creativity, disciplined execution, and strong partner activation. Your mission will be to identify, develop, and scale new growth initiatives while owning the commercial success and expansion of high-potential strategic accounts.

What you’ll be doing?

• Identifying and shaping new growth opportunities by developing new use cases and partnership models.
• Building and developing relationships with large strategic partners across multiple industries.
• Leading commercial negotiations and structuring win–win partnership agreements.
• Supporting the launch and scaling of new initiatives across selected European markets.
• Turning customer, partner, and market insights into commercial initiatives that drive growth.
• Driving partner performance, growth, and long-term retention.
• Contributing to pipeline management, forecasting, and commercial planning.
• Collaborating closely with product, risk, and operations teams to ensure initiatives are feasible and scalable.
• Coordinating internal stakeholders to ensure smooth execution and delivery.

Ideally, you’d have:

• Proven previous experience in commercial roles, business development, or strategic partnerships in a B2B environment.
• A strong track record of developing growth initiatives and new commercial opportunities.
• Experience managing large or strategic accounts and growing long-term partnerships.
• The ability to work across multiple markets and collaborate with cross-functional teams.
• Strong relationship management skills and the ability to influence senior partner stakeholders.
• The ability to combine strategic thinking with hands-on execution.
• A commercially sharp and data-driven mindset, with a pragmatic approach to problem solving.
• Excellent communication skills and confidence in commercial negotiations.

Why this role matters?

• A visible role in shaping Inbank’s strategic growth across multiple European markets.
• Real ownership and impact in developing new initiatives and growing key strategic partnerships.
• Direct exposure to senior stakeholders and decision-makers, both internally and externally.

What you’ll get in return?

• A competitive salary tailored to your experience, along with a comprehensive benefits package.
• Wellbeing support through sports compensation or additional health insurance to help you stay active and healthy.
• Extra vacation days after your third year, giving you more time to rest and recharge.
• A 6-week paid sabbatical after four years, recognising strong performance and long-term contribution.
• A dynamic and inspiring work environment where you’re encouraged to grow and take ownership of your work.
• Flexibility through a hybrid and autonomous way of working, built on trust and accountability.
• The opportunity to collaborate with talented international colleagues across multiple markets.
• Regular team events and additional perks that make work more enjoyable and help celebrate successes together. 

Sounds like a fit?

Apply, and our recruitment team will be in touch. If you’re unsure but curious, apply anyway - we’re happy to explore together.

We are looking for an experienced Senior Program Manager to join our Central Operations team

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Senior Program Manager plays a critical role in defining and scaling how Central Operations owns business-level driver and marketplace metrics, feature configuration governance and live feature performance across Driver and Marketplace topics.

This individual will ensure markets are empowered to operate effectively while maintaining global consistency and marketplace health. The role is responsible for building structured monitoring frameworks, driving cross-functional alignment and creating scalable mechanisms that improve decision-making and operational excellence.

• Own and define the core set of business-level metrics across Driver and Marketplace, ensuring clear definitions and alignment with Central Operations and Product leadership.

• Establish city-level diagnostic frameworks and playbooks that enable Central Ops and local teams to interpret metric movements and conduct root-cause analysis following feature enablement.

• Design and implement governance frameworks for feature configuration management, including guardrails, intake processes and approval criteria for local market requests.

• Own the gating and assessment process for market-driven feature configuration requests, ensuring consistency, scalability and operational feasibility.

• Implement closed-loop monitoring mechanisms to track the impact of configuration changes and ensure accountability post-launch.

• Maintain clear RACI and RAPID models across Product and Central Ops for feature rollout, testing, handover and live-market ownership.

• You have a minimum of 7 years of experience in program management, marketplace operations or a related field.

• You have a strong understanding of marketplace mechanics and operational governance.

• You have a proven experience building scalable cross-functional processes and operating models.

• You have demonstrated ability to work with data and translate metrics into structured action plans.

• You have excellent stakeholder management and communication skills.

• You have strong analytical and problem-solving capabilities.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We're looking for an Engineering Manager to lead the Rides Safety team. Your team will build and operate the systems that help keep riders and drivers safe before, during, and after every trip – from preventing abuse and dangerous behaviour to reacting fast when something goes wrong. This is a role with clear, measurable impact on millions of trips and a strong influence on how safety-related product and engineering decisions are shaped and executed across Bolt.

With over 200 million customers in 53+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Rides Safety sits at the intersection of engineering, product, and operations. You’ll lead a cross-functional engineering team (backend, mobile platforms, data science) that ships risk signals, in-trip safety features, and incident tooling used by internal teams across many markets. The work is demanding: you’ll balance user experience, growth, and operational cost against safety and risk reduction. There are no perfect answers, you’ll often choose between more friction and more exposure, between false positives and missed events, and contribute to tradeoffs together with Product and Operations. You’ll use data, domain input, and your team’s technical judgment to iterate towards a safer and more reliable system, supporting safety-critical flows across multiple markets and regions.

• Leading and growing talented Software Engineers specialising in backend, mobile platforms and data science development, building and operating systems where failures have real user and operational impact.
• Partnering with Product and Analytics to define safety metrics and use them to guide priorities; using them to guide priorities and measure impact; making pragmatic tradeoffs between catching more risk and avoiding unnecessary user friction, coverage and complexity, global solutions and local needs.
• Defining and driving the team roadmap together with Product, Analytics, and Operations.
• Creating a team setup that enables predictable delivery, good engineering quality, and healthy collaboration.
• Driving individual 1-1s to mentor and coach Software Engineers to develop skills and uncover their potential.
• Communicating context and decisions clearly to engineers, stakeholders, and leadership.

• You have experience owning a product or platform area end-to-end, not just individual projects.
• You can handle ambiguity, narrow down open problem spaces, and move the team from discussion to decisions.
• You have strong backend engineering fundamentals, with the ability to review and challenge designs across backend services, mobile integration, and data/ML systems and ask the right questions.
• You are comfortable working with data: metrics, experiments, dashboards, and basic statistical reasoning.
• You have led high-performing engineering teams, and bring strong leadership and people management skills, with a proven ability to attract, inspire, and retain talent.
• 5+ years of hands-on experience in software development and a deep understanding of how to write maintainable code and performant systems.
• Proven ability to get things done, maintain a strong vision for the future, set up and facilitate engineering processes and make data-driven decisions.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the security and user experience of one of Europe’s leading platforms
• Impact millions of customers and partners in 600+ cities across 53 countries
• Work in fast-moving autonomous teams with some of the smartest people in the world
• Accelerate your professional growth with unique career opportunities
• Get a rewarding salary and stock option package that lets you focus on doing your best work
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork
• Take care of your physical and mental health with our wellness perks

*Some perks may differ depending on your location and role.