We are seeking an experienced Manager to join our Finance & Strategy (F&S) team and support the Global Courier function.

The Logistics (Courier) function is responsible for our operations globally as well as trust & safety. The function ensures we have the right courier supply balance, growing efficiency across our courier operations, and helps courier partners deliver more with fair compensation. The function also drives the development and execution of comprehensive strategies, policies and initiatives as we’re pushing to have the best real-time customer support in the world.

The Courier Finance & Strategy team plays a key role in the success of Wolt, strategically and financially. The team owns the P&L and ensures the right capital allocation within given constraints to hit the operational targets. You will support the function leadership in establishing a vision forward, setting ambitious targets and supporting the organization in reaching them. Your work will cover performance tracking, capital allocation proposals, developing advanced financial models, analyzing data and providing valuable business insights for decision making. As part of the Team, you will be a financial and strategic partner for the Courier functions leadership globally.

The team is part of the global Finance & Strategy team, closely partnering up with our Global Head of Operations. In your work, you will also collaborate closely with accounting, analytics, product and local market teams. Our finance and analytics teams provide the treasure trove of high quality data for you to base your work on, and you will jointly develop our reporting and data structures with them to enable us to do even more. There are exciting opportunities in product development, and you will participate in that work, helping us prioritize our efforts as we unlock even more possibilities for us and our partners to succeed through technology. Ultimately, our regions and local markets are executing the plans and you will work closely with them to make our visions become reality.

What you’ll be doing

• Support and drive the process of providing financial and strategic targets in close collaboration with the Courier leadership
• Identify and analyze trends, variances, and key performance indicators to provide insights and recommendations on strategic capital allocation to management
• Develop advanced financial models to support business planning and decision-making
• Help prepare and analyze financial reports, including weekly, monthly and quarterly management reports, forecasts and budgets for Courier function
• Collaborate with cross-functional teams, including sales, marketing, and operations to understand business drivers and influence decision making
• Participate in developing and maintaining financial reporting and analysis tools to enhance the accuracy and efficiency of financial analysis
• Ad-hoc financial analysis and reporting requests as needed
• Participate in the continued development of accurate and effective financial reporting for Courier, ensuring accuracy and completeness of financial data and compliance with accounting standards and policies

Our humble expectations

• Bachelor's degree in Finance, Accounting, Economics, or a related field
• Relevant experience in a highly analytical role like Investment Banking, Consulting, FP&A in Tech company or similar
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Very strong analytical skills and proficiency in financial modeling and analysis tools (e.g. Google Sheets, Excel, Looker). Experience and ability to work with large amounts of data.
• Knowledge of accounting principles and financial reporting standards
• Good communication skills, with the ability to present complex financial information in a clear and concise manner

Next steps

If you are excited about working in a high-growth environment, taking ownership of things you care about, and being part of an ambitious group of professionals, then click below to apply and get the conversation going!

Are you looking to further develop a career in B2B sales and to be a part of a business within a business? If you’re self-driven with a commercial mindset and a high level of ownership, then this might be your perfect next step at Wolt!

Wolt for Work is a rapidly growing B2B business at Wolt, and we have ambitious plans to accelerate this growth and take our Product to the next level. Our mission is simple: we want to become the premium employee benefits platform for all companies throughout Czechia and Slovakia! Through Wolt’s established delivery network and vast number of restaurant and retail partners, Wolt for Work enables businesses to boost their employees’ happiness no matter where they are working, promote camaraderie in teams, and save time and effort running office events.

We are now looking for a hands-on Account Manager to join us on this journey of accelerating Wolt for Work’s growth further!

What you’ll be doing

In this role, you will be responsible for building and maintaining strong, long-lasting relationships with Wolt for Work clients. This role involves ensuring the delivery of exceptional service to clients while working closely with the manager & internal teams to meet the clients’ needs. We are growing fast, so we also expect you to grow with us, taking ownership of a variety of strategic and operational responsibilities as we expand.

Moreover, you will have the opportunity to showcase your entrepreneurial flair and collaborate across several teams/functions, including our product, merchant, and marketing teams, to build a winning proposition. We have a great base to start from; your focus will be to help us build upon and scale this in the local and regional markets.

Day-to-day in this role you’ll:

• You will be responsible for the growth, reactive and proactive account management, development, and retention of Wolt for Work’s client portfolio, thus constantly raising the bar in how we partner with our clients.
• Relationship Management: Build and maintain relationships with prospective clients, partners, and key stakeholders. Attend conferences, industry events, and meetings to network and promote the company.
• Support the Business Development Manager in required tasks to help in achieving the company goals.
• Serving as the clients’ trusted advisor, helping them onboard and use our products, as well as problem-solving according to their needs.
• Account Growth & Upselling: Identify new business opportunities within existing accounts by understanding the client’s evolving needs and business goals. Develop and implement strategies to upsell products or services, increasing the value of each account.
• Client Retention & Satisfaction: Ensure clients are satisfied with products or services, handling any issues or concerns to provide timely solutions. Conduct regular check-ins and performance reviews to ensure client expectations are being met and exceeded.
• Develop client NPS, collect positive testimonials, and reduce churn
• Performance Monitoring: Track key accounts' performance using relevant KPIs (Key Performance Indicators) to ensure goals are met. Prepare reports on key account metrics, progress, and outcomes, presenting findings to senior management.
• As our business grows, we are rolling out new features that could be beneficial to our clients- you will be the one to decide how our clients can benefit from them to fulfill the potential of our platforms.   

Our humble expectations 

• Account Management Experience: 4+ years of experience in account management within B2B or enterprise fields. Demonstrated ability to anticipate client needs, proactively address potential issues, and consistently deliver added value.
• Strong sales skills, including identifying upselling and cross-selling opportunities to maximize revenue growth within existing accounts. Ability to build strong relationships and tailor the company’s offerings based on specific client needs and business parameters.
• Analytical Skills: Excellent analytical ability to translate data into actionable strategies. Comfortable with analyzing sales metrics and producing relevant KPIs to improve performance and decision-making.
• Attitude: Natural tendency for ownership with a get-stuff-done, entrepreneurial attitude.
• Communication & Presentation: Excellent communication and presentation skills. Ability to collaborate effectively with global and local teams.
• Languages: Czech and English.
• Team Player - growing is something that we do together as a team - we value teamwork and knowledge sharing in order to achieve our goals.

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

Learn more about Wolt for Work.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an ongoing basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Hledáme parťáky a parťačky do provozu Wolt Marketu na zkrácený i plný úvazek! 💪🏻

Wolt Market je členem Wolt platformy. Máme vlastní kamenné výdejny, ale zákazník se k nám nepodívá - nakoupí si online přes Wolt aplikaci. My objednávku zpracujeme a předáme do rukou kurýra, který se postará o její rychlé doručení.

Jsme super kolektiv, rádi se spolu smějeme, řešíme cokoliv na place nastane a vzít za práci nám není cizí. 🩵 

Co budeš mít na starost

• Příjem a evidenci produktů do provozovny.
• Kompletaci objednávek a jejich předávání kurýrům.
• Udržování pořádku.
• Práci s interním systémem (PC/tablet)
• Zlepšování procesů v denním provozu.
• Když si vzájemně sedneme, můžeš se brzy stát vedoucím směny a rozšířit si záběr o koordinaci práce na dané provozovně; odbavení dodavatelů při příjmu/reklamacích atd.

Naše skromná očekávání

• Rychle se učíš a multitasking ti není cizí.
• Máš proaktivní, pro-zákaznický, prostě “can-do” přístup.
• Poradíš si s technikou (umíš používat chytrý telefon a notebook).
• Je za tebe okay pracovat během dne, v noci, o víkendu i ve svátek.
• Umíš plynule česky slovem i písmem (B2/C1).
• Máš základy angličtiny (pro navigaci v našich systémech).

Na co se můžeš těšit

• Počáteční mzdu 140 - 150 CZK / hodina (dle zkušeností).
• Možnost rychlého růstu na pozici vedoucího směny (v řádu týdnů/měsíců) a s ním spojené vyšší platové ohodnocení.
• Smlouvu na plný nebo částečný úvazek.
• Multisport kartu.
• Pohodovou, přátelskou a uvolněnou atmosféru.

Nehledáme člověka, co všechno ví a zná. Jedna z našich hodnot je pokora a věříme, že každý z nás se může naučit cokoliv, když bude chtít. Proto se neváhej přihlásit, práce je vhodná pro každého.