Your Responsibilities as a Project Manager:

• Lead and manage a diverse portfolio of environmental projects.
• Write and review technical reports and proposals.
• Prepare and deliver marketing presentations.
• Hire and manage subcontractors.
• Mentor and train scientific staff; potential to manage direct reports.
• Support growth focused approach to client communications.
• Ensure quality work product.
• Ensure safe performance of project work.
• Source for new business opportunities. 

What we're looking for: 

• 5+ years of relevant environmental experience.
• Ideal candidate will have a book of business surrounding remediation and environmental investigation projects.
• Additional certification strongly desired (e.g. PG, LSRP, PE, etc.)
• Demonstrates proficiency in applicable regulations and guidance (e.g. PADEP, NJDEP, NYSEC, etc.)
• Proficient in generating a work product, with staff Scientist support, compliant with applicable regulatory and company protocols/SOPs, that requires minimum revision by a Senior reviewer.
• Ability to manage a project to completion, within the project budget.
• Identifies out of scope tasks/effort, qualifies value, and secures change order approval.
• Compliance with billing schedules, Accounts Receivable management, and other financial SOPs for the purpose of increasing cash flow and decreasing WIP.
• Communicate plan, schedule, and status utilizing company procedure/SOP.
• Consistently plans and organizes workflow to minimize last minute demands on company resources.
• Ability to provide Senior management with accurate 3-month projections of resource needs (total staff hours, subcontracted cost) to implement contracted work in their projects.
• Ensures Company and subcontractor contracts are in‐place and utilized.
• Eliminates barriers and drives projects to completion with weekly oversight/direction from Senior management.
• Develops new opportunities with existing clients with direct involvement of Senior management.
• Projects technical competence and regulatory knowledge to generate confidence with client and project team. 
• Familiarity with Deltek Vantagepoint, DOMO, and HubSpot desired but not required.
• Needs to be regionally located near Philadelphia 

Why you'll love working with us:

• Company-subsidized medical and dental
• Company-paid life, short, and long-term disability
• 401k match, tuition assistance, and more
• Cross-training and the ability to work on a variety of projects
• Performance-based bonuses or other incentives
• Working with the best and brightest in the industry
• 2,000+ employee national firm with 70+ locations across the US.

#LI-MW1

Req ID: 11341

We are seeking a Lead Wetland Scientist to join our team supporting projects across the Mid-Atlantic region. This role is ideal for an experienced environmental professional who can independently conduct wetland delineations, lead field teams, and contribute to technical reporting and project execution.

The successful candidate will bring strong field expertise, regional plant and ecosystem knowledge, and the ability to mentor junior staff while supporting a growing natural resources practice.

Key Responsibilities

• Perform wetland delineations across the Mid-Atlantic region in accordance with applicable federal and state guidelines
• Conduct field investigations independently and lead small field teams (typically 1–2 staff members)
• Prepare and review technical reports, documentation, and proposals
• Serve as a senior technical resource on natural resource and environmental projects
• Assist with project management activities, including scheduling and coordination of field work
• Mentor and train junior scientific staff and ensure high-quality work products
• Participate in field work and office-based reporting/analysis
• Support business development efforts and contribute to expanding client relationships
• Travel as needed to support field efforts across the region

Qualifications 

• BS in Environmental Science, Natural Resources, Biology, or a related field
• 5+ years of experience in environmental consulting or related work
• Strong experience conducting wetland delineations and field investigations
• Familiarity with Mid-Atlantic plant communities and wetland ecosystems
• Experience preparing technical reports and environmental documentation
• Ability to lead field teams and mentor junior staff
• Strong technical writing and communication skills
• Experience with project coordination or management
• Proficiency with Microsoft Office Suite
• 40-hour HAZWOPER certification preferred
• Experience with permitting or regulatory coordination is a plus
• Experience supporting data center or natural resources projects is a plus
• Valid driver's license and ability to travel for field work
• Overnight travel may be required for field work
• Candidates who are not located near an office may need to use their personal vehicle for field work, with mileage reimbursement provided in accordance with company policy

Why Join Us

• Company-subsidized medical and dental benefits
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Opportunities to lead and grow a natural resources team in the Mid-Atlantic
• Work on a variety of environmental and infrastructure projects
• Join a national firm with 2,000+ employees and 70+ locations across the U.S.

#LI-MW1

Req ID: 11271

MIH Systems Group is a growing company in the evolving field of building commissioning, and we strive to make buildings work better. Specializing in the optimization of complex building systems, our team's diversified skill set provides value to our clients from the design stages of new construction all the way through operating existing buildings. Our consulting group provides a full array of commissioning services for both new and existing buildings, and our technical services group provides start-up services on complex HVAC equipment from a wide range of manufacturers. The MIH team consists of experienced industry-leading professionals, focused on logistical, energy and cost-effective solutions to our clients.

The HVAC Service Technician specializes in the start-up and service of equipment for a variety of applications of air-conditioning, heating, ventilation, humidity control and energy management. We are searching for both experienced and entry-level HVAC technicians to help support the growing service business. The candidate must be able to troubleshoot and repair HVAC systems, be dependable and have good customer service skills. This role would service our NYC Metro area. 

Requirements:

• 5+ years Field experience with commercial heating and air conditioning.
• Must have knowledge of commercial air-conditioning, heating, water source heat pumps & rooftop packaged HVAC systems.
• EPA Type 1 & 2 of universal certification
• Must have your own hand tools.
• Must have a clean driving record.
• OSHA 10-hour training certification (preferred).

Estimated Salary: $24/hr - $50/hr, with flexibility based on experience and skills.

MIH Systems Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

***This job requires active TS/SCI clearance with a CI Polygraph.  Please apply only if you have an active TS/SCI clearance with a CI Polygraph. ***

North Point Technology is hiring a Linux Administrator SME to support mission-critical environments across our Centralized SuperComputing Facility (CSCF) and other high-impact programs. This role is ideal for a senior Linux expert who can troubleshoot deep system issues, automate administration at scale, and strengthen secure, reliable platform operations across complex environments.

Responsibilities:

Administer, maintain, and harden Linux systems supporting HPC and other mission-focused programs in heterogeneous, multi-platform environments. Troubleshoot complex operating system and kernel-level issues using source code analysis, system logs, and low-level diagnostic tools. Manage patching and system lifecycle activities, including repository administration and custom kernel builds to support new functionality and security requirements. Automate system configuration, maintenance, and patch management using enterprise tools and repeatable workflows. Support and integrate identity and access management services, including directory services and token-based authentication. Partner with support teams to improve system stability, security, and operational efficiency across critical Linux environments.

Required Qualifications:

• Bachelor’s degree in Computer Science, AIS, or related field
• 10+ years of relevant professional experience
• At least 5 years of experience developing or supporting system software in heterogeneous, multi-platform environments
• Strong scripting skills in Bourne/Bash and Expect
• Experience debugging Linux kernel issues using source code analysis, system logs, crash, systemtap, or similar tools
• Experience managing Satellite repositories for patching and custom kernel builds
• Experience automating system configuration and maintenance with Ansible and Satellite Server
• Understanding of identity management systems, including LDAP and token-based authentication
• Strong problem-solving skills and the ability to work independently in complex technical environments

Preferred Qualifications:

• Experience supporting High Performance Computing environments
• Experience administering large-scale Linux infrastructure in secure or mission-driven settings
• Experience improving operational workflows through automation and standardization

*Candidates must be geographically located in the King of Prussia, PA or in New Jersey (NJ) with the ability to work on-site up to three days per week.*

Overview

As the Principal Technologist, you will serve as a customer-oriented liaison between sales, pre-sales engineering and customer stakeholders. The position requires a strong understanding of how technology drives business outcomes and enables the development of strategies aligned to customer objectives The Principal Technologist will be involved in the entire sales cycle, including leading meetings to discuss key business and technology issues, assess clients' needs and identify the ePlus targeted product and service solutions that best meet those needs. You will lead a matrix cross- functional team of technology leaders in helping define customers’ business and technical vision and strategy. Candidates should have deep experience across leading enterprise OEM ecosystems (Cisco, Juniper, Arista, Palo Alto, Dell, NetApp, HPE, etc.) and strong hybrid capabilities, with exposure to both on-premises and cloud environments.

Your Impact

The essential functions of this position include:

• Define end-state architecture vision, strategy, and go-to-market plans leveraging Plus services and OEM solutions.
• Utilize technical vision and strategy plans to productize service and product offerings, creating high-value solutions.
• Assist in designing and architecting solutions tailored to customer requirements. Facilitate design architecture and conduct peer reviews with customers to ensure thorough documentation.
• Develop vertical and horizontal customer relationships and expose customer technical stakeholders to emerging technologies.
• Provide thought leadership to ePlus Sales, Engineering, and Strategy teams by sharing insights and trends to guide strategic decisions.
• Evangelize ePlus services with customers, OEM partners and across ePlus, using a consistent message and method for planning and delivery.
• Serve as a communication conduit from customer technical stakeholders to the internal engineering team.
• Engage internal pre-sales engineering teams to identify and map new opportunities, facilitate issue resolution, and expedite solutions, providing frequent updates to Account Management and Engineering teams.
• Act as the primary interface and trusted advisor with Enterprise Account Executives, Customer Executives, and IT professionals, working with Solution Architects to scope and price strategic solutions.
• Plan and lead executive and technical briefings for customers and OEM partners. Co-present project plans and Level of Effort to customers, guiding technical resources to meet customer program requirements.
• Consolidate and convey solution requirements and technical responses by coordinating with subject matter experts (SMEs).
• Facilitate technical scoping/reviews and assist presales engineers and SMEs in developing Statements of Work (SOW).
• Engage with customer operational and technical staff to measure progress on projects and identify new opportunities.

As a manager, you are also expected to:

• Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
• Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.
• Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
• Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.

Qualifications

Required Experience:

• Bachelor's degree or Master’s degree in a technical or business discipline is preferred or equivalent relevant industry experience
• A minimum of 3 years of experience in a field-based services management position with a minimum of 5 direct staff is preferred.
• Experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice.
• Experience in operations and project management.
• Proven ability to drive revenue and services growth through OEM-aligned solutions, not limited to advisory or consulting roles.
• Candidates should demonstrate multi-domain experience and familiarity with OEM or partner ecosystems, whether from a customer, partner, or provider environment
• 8 or more years of experience in designing or implementing complex networks, systems/storage solutions and ability to articulate deep technical knowledge of infrastructure services, data center design and cloud integration for enterprise customers.
• Enterprise networking architecture experience with at least one of the following: Cisco, Arista, Juniper, or HPE Aruba
• Security architecture experience with Palo Alto Networks, Fortinet, Cisco Security, or Zscaler
• Data center infrastructure experience with Dell Technologies, HPE, Lenovo, Pure Storage, NetApp, VMware, or Nutanix
• Hybrid cloud architecture experience, with strong preference for Microsoft Azure (AWS knowledge a plus)
• Familiarity with Infrastructure-as-Code concepts (e.g., Terraform) and modern automation frameworks
• Certifications in relevant technologies: CCIE, CCDE, AWS, GCP, CCSP, CISSP, CSA, CCDP 
• Broad exposure to a variety of technologies/concepts and management experience in a distributed environment
• Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills
• Strong leadership and interpersonal skills
• Comprehensive experience in the strategy, process and methodology for business enablement and transformation through technology
• Knowledgeable and able to facilitate pre-sales discussions acting as a liaison between cross functional team within customer organization and ePlus.
• Candidate will have a general understanding of design, plan, deployment and support of following: Network Infrastructure Solutions, Data center and Cloud, Storage, Security, Software Licensing, Managed Service support and engagement.

Preferred Experience:

• AI-ready infrastructure and high-performance networking exposure (e.g., NVIDIA ecosystem)
• Experience designing multi-architecture enterprise solutions across networking, security, data center, and cloud

Position Specifics

The initial base salary range for this position is expected to be between $160,000 and $210,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. 

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#LI-KB1

#IND1

As a Licensed Social Worker (LSW) at Blackbird Health, you'll play an essential role in delivering high-quality virtual therapy to children, adolescents, and young adults. You'll build meaningful connections with patients to support their engagement in treatment, spending the necessary time with patients and families to understand their needs, educate them about therapeutic approaches, and provide ongoing support. You'll ensure patients are making progress against their care goals while delivering effective psychotherapy practice across developmental and neurodiverse populations. Working alongside an interdisciplinary team, you'll be empowered to make a tangible difference in the lives of young patients and their families. This onsite role supports our patients' needs for afterschool, evening and weekend direct care therapy sessions.

What makes you, you:

• Mission-Driven: You are passionate about transforming behavioral health for youth and committed to delivering high-quality, compassionate therapeutic care.
• Clinically Excellent: You are an experienced clinician using evidence-based practices with a passion for working with children, adolescents, young adults and their families. You strive for the highest clinical and technical quality in everything you do.
• Relationship-Focused: You excel at building meaningful connections with patients and families, taking the time to understand their needs, provide education, and create a trusting therapeutic relationship that supports engagement in treatment.
• Developmentally & Neurodiverse-Informed: You are skilled in delivering effective psychotherapy across developmental stages and neurodiverse populations, tailoring your approach to meet each patient where they are.
• Collaborative: You thrive in team-based environments and love engaging with other healthcare professionals and families to deliver integrated, comprehensive care.
• Growth-Oriented: You are open to feedback and eager to learn and grow in a supportive clinical community where best practices and professional development are prioritized.
• Tech-Savvy: You are comfortable using technology, including Google Suite, Electronic Medical Records systems and other virtual platforms to deliver seamless care.
• Flexible & Patient-Centered: You are willing to go the extra mile when working with families, with the flexibility and willingness to reschedule with patients when needed.

How you'll make an impact:

• Deliver High-Quality Therapy: Lead individual in person and telehealth therapy sessions for youth ages 2-26, using evidence-based practices tailored to each patient's developmental stage and unique needs.
• Build Meaningful Therapeutic Relationships: Spend the necessary time with patients and families to truly understand their experiences, educate them about therapeutic approaches, and provide ongoing support. Build connection and trust that keeps patients engaged in their care journey.
• Drive Patient Progress: Monitor patient progress against care goals, adjusting treatment approaches as needed to ensure positive outcomes. Ensure patients are making meaningful progress in their therapeutic journey.
• Collaborate for Integrated Care: Engage with other healthcare professionals and families to create coordinated treatment plans that address the whole child. Participate in optional weekly clinical consultations to enhance your clinical skills and receive feedback and support.
• Maintain Clinical Excellence: Maintain thorough patient records and documentation. Strive for the highest clinical and technical quality in all aspects of your work.

The basics you'll need:

• Licensed as a LSW in Pennsylvania
• A minimum of 1 year of experience working with children and adolescent patients
• A minimum of 1 year of experience working in a telehealth or virtual setting
• Own your own phone, computer, and high speed internet
• Commit to a minimum of 8 hours per week during core hours, after 3pm Monday through Friday and 8am-7pm on Weekends
• Commit to a fully on-site role, you have the option to choose from our PA clinic locations including: Allentown, Doylestown, Exton, Fort Washington, Langhorne, Media and/or King of Prussia, PA

Why Blackbird is unique: 

• Immediate referrals available; guaranteed caseload and patient facing hours
• Flexible schedule - set your own hours 
• Full credentialing services provided - we will take care of everything
• Clinical development and trainings
• Excellent administrative support - focus on the clinical work and we will take care of the rest
• Weekly clinical consultations: this is paid time for all providers
• Supportive work culture
• Professional Liability Insurance
• No show & late cancellation reimbursement 

Position Summary

Blackbird Health is looking for an Adolescent Addiction Therapist to join our team. This is a hybrid role out of any of our current PA clinic locations. You'll collaborate with an interdisciplinary team to ensure the highest quality of care and be empowered to make a tangible difference in the lives of young patients and their families. You will provide support to our patients who suffer from video game and other addictions. 

Why You’ll Love This Role

This role is a great fit for clinicians who want:

• A predictable base salary with the ability to earn more by taking on additional clients
• Part-time W-2 employment with full benefits — healthcare, 401(k) and generous paid time off 
• A hybrid model with flexible scheduling that fits your life 
• A collaborative, mission driven team that supports your growth
• The change to make a real difference for children, adolescents and families through integrated care 

Employment Options Available

Part-time positions for independently licensed therapists (LCSW, LPC and LMFT).

W-2 Employee - Part-Time (20 hours/week)

• Commitment: 20 hours per week total: 17 hours of direct therapy per week & 3 non-clinical hours
• Schedule: Flexible within business needs, emphasizing after 4pm weekdays and weekends
• Work Model: Hybrid (virtual and in-person) with a minimum of 10 clinical hours per week onsite.

Compensation & Benefits

Total Earning Potential: Up to $100,000+ annually 

This role offers a rare combination of income stability and growth potential— a guaranteed base salary with the flexibility to  increase your earnings based on your availability and interest.

Base Salary: $50,000 for a part-time schedule (20 hours/week) 

• Guaranteed income with predictable scheduling
• 17 clinical hours + 3 non-clinical hours per week

Additional Earnings: Earn $80 per clinical session for additional clients beyond your base caseload, giving you flexibility to increase income based on availability and interest.

• Benefits:  Full benefits package including medical, dental, vision, 401K with employer match
• Paid time off: Generous paid time off plus 11 company holidays
• Development: Ongoing clinical support and professional development

What makes you, you:

• Experienced clinician with a passion for working with adolescents, young adults and their families using evidence-based practices
• Skilled in facilitating both in-person and virtual telehealth sessions with strong technical proficiency (Google Suite, EMR systems, virtual platforms)
• Excited to make an impact and driven by patient outcomes
• Proactive problem-solver with strong clinical judgment and excellent communication and documentation abilities
• Dedicated to high-touch, comprehensive care, not just clinical sessions, but true partnership with families and caregivers
• Collaborative team player who values clinical consultation, feedback, and professional growth

How you'll make an impact:

• Provide individual evidence-based therapy to adolescents, and young adults (ages 10-26), building strong therapeutic relationships through consistent, high-quality care
• Develop and adjust individualized treatment plans based on ongoing assessment of patient progress
• Invest in your patient relationships by establishing positive, trusting rapport with patients
• Participate in consultation to enhance clinical skills and receive feedback and support
• Collaborate with other specialty providers 
• Maintain thorough, timely clinical documentation and patient records
• Involve and advise family members or outside specialists when appropriate

The basics you'll need:

• Independently licensed as a LPC, LMFT or LCSW in Pennsylvania
• Possess one (1) year of experience providing individual, direct care therapy to children and adolescent patients
• Have one (1) year of experience working in a telehealth or virtual setting
• Flexibility to work during Blackbird's core after-school hours: after 4pm ET during the week and/or weekends

Why Blackbird is unique:

• Immediate patient referrals with guaranteed caseload - start seeing patients right away
• Flexible scheduling within business needs - set your own hours with emphasis on after-school and weekend availability
• Full administrative support - we handle credentialing, billing, insurance, and EMR so you can focus on clinical care
• Paid weekly clinical consultation - ongoing support and skill development built into your schedule
• Professional Liability Insurance
• Career growth opportunities with increasing responsibilities and leadership pathways as you grow with us

Blackbird Health is made up of intelligent, humble, compassionate and hardworking people. Joining the ranks means you'll have an automatic network to turn to for best practices, professional development, and opportunities to share your expertise.

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

What's Exciting About the Role

As an Enterprise Account Manager, you will own and grow strategic relationships with enterprise-level clients. You’ll act as a trusted advisor, ensuring customer success through proactive engagement, problem-solving, and delivering value-driven solutions. This role requires a self-starter with deep knowledge of payment technologies and hardware solutions.

Key Responsibilities

• Account Ownership: Manage and grow a portfolio of enterprise clients, ensuring retention and expansion.
• Customer Engagement: Build strong, long-term relationships with key stakeholders, acting as their primary point of contact.
• Solution Expertise: Leverage your knowledge of payment systems and hardware to provide tailored solutions that meet client needs.
• Problem Solving: Address complex challenges with creativity and urgency, ensuring customer satisfaction.
• Strategic Planning: Develop account plans, forecast revenue, and identify growth opportunities.
• Cross-Functional Collaboration: Work closely with technical teams, product managers, and support to deliver exceptional service.
• Market Insight: Stay informed on industry trends, competitive landscape, and emerging technologies.

Qualifications

• 5+ years in enterprise account management or related sales role.
• Proven experience in payments industry and hardware solutions.
• Exceptional communication and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and thrive in a fast-paced environment.
• Self-starter with a proactive mindset.
• Customer-centric with a passion for delivering value.

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Who Are We Looking For?

We’re looking for a systems-minded operator who can own the feedback loop between our service channels and our knowledge ecosystem. You’ll ensure our external help center, agent knowledge, and AI training content stay tightly aligned to our highest volume tickets, channels, and categories, so both AI enabled automated and human agents resolve issues quickly and consistently. You will ultimately own the operational knowledge layer that powers both human and AI service resolution.

The ideal candidate thrives on bringing structure to complex operational challenges.You are both detail oriented and execution-focused, someone who can see the big picture while managing the day-to-day mechanics that move work forward. You will work within the operational rhythm and workflows, leveraging the AI feedback to improve the performance, identify and implement knowledge system improvements. 

This role owns the operational feedback loop between service demand signals (tickets, calls, AI conversations) and the knowledge systems that power both automated and human issue resolution. This role reports to the Director of Business Operations.

What Will You Be Doing?

As a Senior Associate, Knowledge Systems & Management, you will serve as an individual contributor responsible for driving operational initiatives from intake through implementation, while continuously improving the systems and documentation that support our internal teams.

Your responsibilities will include, but are not limited to:

• Build the infrastructure to monitor service channel trends and partner with the marketing team to create and optimize AI training content, agent knowledge resources, and customer facing support content.
• Ensure accurate knowledge is surfaced effectively within the agent workspace to support fast and accurate resolution of customer issues and utilized as part of automations that drive operational efficiency.
• Own the creation, maintenance, and governance of operational documentation, including workflow guides and internal knowledge resources.
• Collaborate with Marketing when internal knowledge informs customer-facing content to ensure alignment between internal processes and external guidance.
• Identify and implement changes that improve agent productivity, including increasing tickets resolved per day, reducing average handle time, and improving first-touch resolution rates. Ultimately, you’ll be expected to set targets for some of the following operational KPIs and ensure they are achieved:
  • First Touch Resolution
  • AI Containment Rate
  • Agent Handle Time
  • Tickets per Agent per Day
  • Help Center Deflection Rate
• Continuously review AI-handled conversations, agent interactions, and operational signals to identify gaps in the knowledge corpus.
• Analyze the effectiveness of the knowledge ecosystem by comparing the content surfaced to customers with the types of issues appearing in service channels. 
• Collaborate with marketing to refine external support content while maintaining ownership of the operational knowledge structure and accuracy. 
• Partner with AI and Business Systems teams by providing operational input and recommendations based on knowledge system performance and service outcome goals.
• Partner with Service leadership to align content improvements with operational needs while maintaining clear ownership of execution decisions.
• Track progress, identify risks and blockers, and proactively escalate issues to ensure successful and timely delivery.
• Translate system updates, process changes, and technical concepts into clear, actionable guidance for internal stakeholders.
• Support the BizOps team with operational changes to empower quick turnaround on the roadmap improvements

Requirements

The Necessities

• Ability to independently drive operational improvements from problem identification through implementation.
• Design and run small operational experiments to improve AI resolution rates, agent workflows, and knowledge effectiveness.
• Exceptional attention to detail and a commitment to operational accuracy.
• Excellent written and verbal communication skills, particularly in cross-functional environments.
• Demonstrated experience (2+ years preferred) in operations, process improvement, project coordination, or a related function.
• Proven ability to bring structure to ambiguity and execute with minimal oversight.
• Highly organized, proactive, and solutions-oriented mindset.
• Experience working with a help center or knowledge base (e.g Zendesk, Salesforce, Confluence) or similar. 
• Comfortable using ticket and channel data (exports, dashboards, or basic queries) to decide what to build or improve. 
• Familiarity with customer support concepts and metrics (CSAT, ASA, handle time, etc)

The Extras

• Experience in fintech, financial services, or a regulated operational environment.
• Familiarity with Jira, Confluence, Zendesk, Asana, AWS tools such as Connect or similar workflow and documentation tools.
• Experience writing customer facing help content, 
• Experience working in or alongside service centers. 
• Hands on experience with AI support tools (chatbots, virtual agents, or similar)

This role will be based in either the New York City, Austin, King of Prussia, or Scottsdale office, and will be part of Vestwell's hybrid in-office operation.

The expected base salary range for this position is $70K - $85K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

Process Validation Engineer (a minimum of 5 years of experience required)

Location: King of Prussia, PA 

Employment Type: Full-time, mostly onsite

About Us

Are you ready to take the next step in your career? LAPORTE, a consulting engineering firm with 25 years of experience and a strong presence in North America and Europe, is seeking an Process Validation Engineer to join our growing team. With 25 offices and over 480 employees worldwide, we specialize in delivering innovative solutions for the pharmaceutical and food & beverage industries.

The Process & Validation Engineer is responsible for supporting the validation of various systems across the pharmaceutical, biopharmaceutical, and medical device manufacturing sectors. The Process & Validation Engineer will ensure equipment, systems, and validation programs are compliant with a client’s global/site standards and industry practices.

The Process & Validation Engineer will live near King of Prussia, PA. They will be motivated to grow and excel with the support and direction from an interdisciplinary team of engineers. Become part of a supportive work environment that emphasizes team culture and empowering engineers with more responsibility, professional growth, and a work-life balance.

At LAPORTE, we offer:

• Competitive Salary
• Comprehensive Benefits
• Compensatory Paid Time Off (PTO)
• Paid Parental Leave
• A Flexible Work Environment that values work-life balance
• Opportunities for Professional Growth

Responsibilities and Duties:

• Carry out all aspects of a validation project for our clients including: authoring and/or executing Validation Master Plans (VMP), User Requirements Specifications (URS), Risk Assessments (RA), Design Qualification (DQ), Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), Commissioning, Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ), and Process Validation (PV) protocols/reports in accordance with corporate and departmental procedures.
• Validation Planning: Develop Validation Master Plans outlining the validation strategy, scope, and timelines for the project.
• Documentation Management: Oversee the creation, review, and approval of validation protocols, reports, and other documentation required for validation activities.
• Risk Assessment: Conduct Risk Assessments to identify potential validation issues and develop mitigation strategies to address them.
• Protocol Execution: Oversee the execution of validation protocols, including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) for equipment and systems within the QC building.
• Commissioning Support: Collaborate with the commissioning team to ensure a seamless transition from construction to operation, verifying that systems and equipment are installed correctly and function as intended.
• Standard Operating Procedure: Provide technical input with respect to Standard Operating Procedures (SOP) development. Revise or develop SOPs in compliance with industry standards and cGMP.
• Support client Quality Assurance (QA) compliance teams by initiating change controls, documenting deviations, and contributing to the implementation of CAPA (Corrective and Preventive Actions) within validation activities.
• Perform Periodic Review for various validated systems including computerized systems, laboratory equipment, manufacturing equipment, and infrastructure systems. Analyze information, draw the right conclusions based upon technical knowledge of the systems, and work effectively with different groups across site to determine status, gaps, and corrective actions.
• Maintain up-to-date knowledge of validation requirements, practices, and procedures and coach other members of the team participating in validation activities. 
• Maintain up-to-date knowledge of current GP (Good Practices, e.g. GMP/GLP) regulations, guidelines within North America (Health Canada, US Food & Drug Administration) and EU Eudralex. 
• Maintain effective client relationships and act as a primary point of contact.
• Ensure that projects are implemented in accordance within the agreed scope, timelines and budget.

Qualifications:

• Bachelors degree in engineering field or relevant equivalent.
• Minimum 5 years of prior experience preparing and executing equipment qualification documents (IQ/OQ/PQ) required.
• Excellent knowledge of the Current Good Manufacturing Practices.
• Excellent communication skills - verbal, written, listening and interpersonal with the ability to transfer knowledge to others.
• Strong technical knowledge, relationship management, organizational planning, and project management skills.
• Ability to demonstrate a sense of urgency, flexibility, and accountability.
• Flexibility to travel to the client site as required.

Preferred Qualifications

• Prior experience performing GxP risk assessments such as Functional Risk Assessments (FRA) or Failure Mode and Effect Analysis (FMEA).
• Experience in Aseptic Processing.
• Familiarity with Computerized Systems Validation and ISPE GAMP5 and 21 CFR Part 11.

Overview

Hybrid Remote - Candidates must be geographically located in or near King of Prussia, Pennsylvania with a willingness to travel up to 20% to customer sites in NYC, Upstate New York, and throughout New England. Candidates MUST HAVE reliable transportation. 

*This is a delivery / implementation / post-sales role.*

As a Lead Technical Delivery Architect (Networking / Security), you will be responsible for leading and mentoring a team of engineers that will plan, design, and implement enterprise IT solutions for our clients.

Your Impact

The essential functions of this position include: 

• Lead a team of Engineers, Sr. Engineers, Consultants, Sr. Consultants and Architects
• Provide Sales Engineering support, BOM creation assistance, SOW assistance along with planning and designing solutions for complex multi-vendor solutions
• Engage various manufacturers and their engineering resources for design assistance and lab access
• Research, design and develop repeatable solutions for customer IT needs
• Assist in building and hiring professional services team, within assigned region
• Work with the Services Director to set training goals for each member of team
• Manage technical development and team satisfaction of employees
• Manage monthly internal training workshops for employees
• Provide input to the Services Director on employee reviews
• Assist the Services Director with resource management
• Build and maintain manufacturer/vendor relationships
• Be an escalation point for Engineers and Sr. Engineers, Consultants, Sr. Consultants and Architects
• Manage Quality Assurance (QA) of all projects within region
• Meet with key vendors to stay current on products and technologies
• Maintain multiple advanced manufacturer specific advanced certifications. i.e.: CCIE, CISSP, VCDX
• Work with the Services Director and the National Practice Leads to develop standardized assessment, delivery and testing documentation to be used by ePlus nationally, for delivery of repeatable services
• Pursue ongoing education and relevant certifications that enhance the Lead Technical Architect role
• Be available to meet customer IT needs and serve the Customer to ePlus’ standards

Qualifications

• 15+ years of hands-on experience in IT
• 5+ years of experience performing a Consultant or Architect role
• 4-year college degree or equivalent experience
• Network technologies - LAN, WAN, wireless, and security experience
• Cisco (plus Meraki), Palo Alto, and Fortinet experience
• Recent Cisco ACI, Nexus Data Broker/Dashboard, and DNAC experience
• Strong firewall experience with PA Prisma, PA Prisma Cloud, and/or Fortinet SD-WAN
• Outstanding soft skills and the ability to have difficult conversations both internal & with clients
• Excellent customer service skills, both in-person and over the phone
• Excellent presentation, communication and documentation skills.
• Strong documentation skills
• Strong business understanding including costing, P&L and pricing strategies
• Ability to think on your feet and come up with solutions quickly

Highly Desired Experience / Skills:

• Juniper, Aruba, and Fortinet wireless experience
• Current CCIE Network

Position Specifics

The initial base salary range for this position is expected to be between $150,000 and $190,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

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Overview

As a Senior Network Architect (Delivery), you will play a critical role in planning, designing, implementing, and testing enterprise network infrastructures for our clients. You’ll collaborate closely with architects, engineers, and consultants to understand client needs and deliver cutting-edge, sustainable IT network and security solutions. 

Your Impact

In this role, you will provide senior-level Delivery Engineering expertise, serve as an escalation point for complex issues, and you will be responsible for designing, implementing, and supporting multi-vendor network and security solutions within our Network and Security Practice.  

Key Responsibilities include, but are not limited to the following: 

• Design, deploy, and implement multi-vendor network and security solutions. 
• Act as an escalation point for ePlus engineers and consultants. 
• Escalate critical issues to management when necessary while working with the client to ensure those issues are resolved. 
• Collaborate with manufacturer engineering teams for lab access and deployment support. 
• Assess customer environments and provide recommendations, develop designs and conduct design reviews, and develop implementation plans. 
• Mentor junior team members to foster technical growth. 
• Maintain strong relationships with key vendors and stay current on emerging technologies. 
• Hold and maintain advanced manufacturer-specific certifications (e.g., CCIE, JNCIE, FCX, CISSP, UCS). 
• Pursue additional certifications developed jointly by you and your supervisor. 
• Develop and refine standardized assessment, delivery, and testing documentation to ensure repeatable, high-quality services. 

Qualifications

• Bachelor’s degree in a related technology field and 15+ years of experience, or master’s degree in a related technology field and 10+ years of experience. 
• CCIE certification required.
• Multiple industry-recognized top-level certifications preferred (JNCIE, FCX, CISSP).  
• Exceptional client facing skills (phone and in-person). 
• Professional demeanor and strong communication abilities. 
• Ability to develop detailed network designs and implementation plans. 
• Deep expertise in designing, planning, implementing, and supporting IT solutions using wired and wireless network technologies, security products, and data center networking. 

Position Specifics

The initial base salary range for this position is expected to be between $150,000 and $190,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. 

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Electrical Engineer (Intermediate to Senior Level)

Location: King of Prussia, PA (Hybrid)

Employment Type: Full-Time

About Us

Are you ready to take the next step in your career? LAPORTE, a consulting engineering firm with 25 years of experience and a strong presence in North America and Europe, is seeking an Electrical Engineer to join our growing team. With 25 offices and over 480 employees worldwide, we specialize in delivering innovative solutions for the pharmaceutical and food & beverage industries.

At LAPORTE, we offer:

• Competitive Salary
• Comprehensive Benefits
• Compensatory Paid Time Off (PTO)
• A Flexible Work Environment that values work-life balance
• Opportunities for Professional Growth

Join us and become part of a supportive, collaborative team that encourages creativity and efficiency every day.

Key Responsibilities

• As an Electrical Engineer, you will lead and support electrical engineering requirements and construction packages for client projects.
• Manage and execute electrical design projects
• Load list development
• Conductor sizing
• Overcurrent protective device (OCPD) sizing
• Lighting and switchgear design
• Cost estimates and equipment specification
• Oversee facility electrical design aspects including low-voltage facility electrical distribution systems
• Backup systems, grounding, fire alarms, lighting controls, and security systems
• Collaborate with project teams while supervising and mentoring team members.
• Execute full lifecycle project support, including system design, troubleshooting, testing, and commissioning.
• Conduct site surveys and provide on-site support during installation.
• Ensure compliance with relevant codes and standards (NEC, IBC, NFPA 101, ASHRAE, IECC).
• Develop project deliverables using AutoCAD and Revit.

Qualifications

Education:

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology required.
• EIT certification preferred; PE licensure is optional but a plus.

Experience

• Minimum of 5 years in manufacturing or consulting environments executing electrical power system design projects as a designer or design engineer.

Technical Expertise:

• Proficiency in managing medium-scale electrical projects, including client coordination, system design, and bid package preparation.
• Experience with low-voltage (LV) systems design: lighting, fire alarm signaling, security systems, access control, etc. typical in MEP bid packages.
• Familiarity with distribution design: sizing/specifying equipment, conductors, and protection for LV/MV facility electrical distribution systems.
• Experienced with National Electrical Code, International Building Code, and other relevant building codes.

Project Management Skills:

• Ability to schedule design/construction activities and estimate costs using software tools (MS Project).

Software Knowledge:

• Experience with ETAP or SKM is a plus.
• Proficiency in AutoCAD and Revit is highly desirable.

Additional Skills:

• Strong leadership and organizational abilities with a focus on relationship management.
• Ability to influence clients, suppliers, and peers to adopt engineering best practices.
• Flexibility to travel (10–20%) to external manufacturing sites for surveys and meetings.

Why Join LAPORTE?

At LAPORTE, we are passionate about engineering excellence. Our team thrives on collaboration and innovation while maintaining a strong commitment to work-life balance. If you’re looking for a challenging yet rewarding role where your expertise will make a difference in cutting-edge industries like pharmaceuticals and food & beverage manufacturing—this is the opportunity for you! Apply Today!

We’re excited to meet you! Submit your application today to join the LAPORTE team and help shape the future of engineering solutions in our industries.

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Junior Controls Engineer

We’re seeking a full-time controls engineer to join our expanding team and contribute to the design, programming, and management of automation projects in the pharmaceutical and food & beverage industries. LAPORTE is a consulting engineering firm which has been in business for 25 years. Today, the company has 25 offices across North America and Europe, and over 480 employees with a passion for engineering.

Join us for a competitive salary, compensatory PTO, comprehensive benefits, and a supportive work environment that emphasizes professional growth. We believe in a flexible working environment that values work-life balance while encouraging efficiency and creativity on a daily basis.

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