Scale is growing rapidly, and joining the Global Public Sector team is an opportunity to work on one of the most exciting and quickly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale’s work with governments and government-backed entities outside of the United States. 

We develop bespoke solutions that leverage our customers’ proprietary data and expertise to transform their organizations with AI. We work with them to understand their pain points and workflows and then forward deploy our team to build cutting-edge solutions. The applications we build are powered by the Scale GenAI Platform, a full stack product to build, test and deploy frontier AI agents.

• Developing custom AI applications
• Building custom LLMs
• Providing high-quality training data for research and government institutions building LLMs
• Developing partnerships to foster regional talent growth and AI adoption

We are looking for an entrepreneurial and experienced product leader to play a pivotal role in the ideation and development of transformative AI solutions. The ideal candidate has deep experience with AI/ML application development, can think strategically about how to solve a problem, is an excellent listener, is comfortable getting into the weeds operationally, and has a strong understanding of software engineering principles and practices. You will be responsible for owning large AI projects for one or many customers.

You will lead a cross-functional team of engineers, MLEs, and operators to build a highly impactful solution for our customers that will drive millions in revenue for our business as well. 

Responsibilities: 

• Lead design workshops with the client to define custom AI solutions 
• Scope out new AI application use cases across various government entities
• Lead cross-functional development of AI applications and custom LLMs with diverse stakeholders (Engineering + Ops + Go-to-Market)
• Consistently engage with future end-users to solicit feedback and ensure we are prioritizing effectively
• Stay up to date with latest research in applied AI and training custom LLMs
• Scope out model evaluation sets and performance requirements, consistently review results, and iterate on the solution
• Give regular progress updates to the client and Global Public Sector leadership

Minimum Qualifications: 

• 4+ years of experience building products with specific experience within the last 1-2 years building AI-powered products
• Strong technical background (STEM degree) and/or experience building technical software products 
• Strong understanding of generative AI technologies and their applications in both enterprise and consumer settings
• Experience with vibe coding tools (i.e., Replit, Lovable, Bolt, etc.) and design tools (i.e., Figma/Canva/Miro)
• Exceptional leadership, presentation and communication skills with the ability to influence cross-functional teams

Nice to haves:

• Coding experience (Python)
• Proficiency in Arabic, both written and spoken

SHOULD YOU ACCEPT THIS CHALLENGE…

As a Technical Design Architect (Active Cluster & Cloud) (TDA-ACC), you will utilize your strong technical competencies in the field of replication, clustering, cloud offerings as well as data migrations, to provide the highest level of implementation capability and technical consultation to both customers and Pure sales teams to support sales goals. You will work on cross-functional teams including Sales, Product Marketing, Business Development Managers, Services and engineering to scope and help sell Professional Services solutions for homogeneous and heterogeneous solutions to customers/partners. You will become intimately acquainted with the customer’s/partner’s business requirements, technical needs, systems, environment and service history, enabling you to present targeted solutions to our customer base. You will build replication, clustering and migration solutions for our customers and will be expected to be a member of the hands-on team delivering these services across EMEA. The role covers pre-sales and delivery functions, and you will be comfortable with performing either role as demand dictates.You will possess a thorough understanding of IT architecture, designing solutions, networking and implementation of these solutions and must have significant experience across different replication technologies, clustering, cloud and data migration solutions. You will also be experienced in delivering large scale and complex projects utilising all the mentioned offerings and will also be skilled in scripting to enable automation of these processes where appropriate.

THE ROLE...

TDAs work with customers, sales teams, engineering and Everpure partners to:

• To understand prospect’s technical needs related to a specific market or specific product (i.e. block, virtualized, file solutions, clustering, replication best practice, disaster recovery, business contingency).
• In a post-sales consultative role to support the implementation of the professional services solution that was scoped and subsequently sold.
• To provide technical consultation/education to the sales teams and keep them apprised on new replication offerings and data migrations solutions.
• Participate in customer evaluations and proof of concepts on Pure systems
• Advise and consult on engineering developments and strategies for replication, clustering and data migrations, ensuring these solutions meet and integrate into our clients DR and BCP best practices.
• Plan, conduct and direct projects to support sales efforts and address future customer needs
• Evaluate partner proposals for migration services to ensure they deliver quality and value for money to Pure.
• Deliver replication, clustering and migration solutions to our customers, either as a sole resource or member of a team.
• Develop scripts for both integration of Pure storage into a customer’s operational environment and the automation of replication, clustering, cloud and data migrations.

WHAT YOU’LL BRING…

• Flash Array experience / Replication technologies (Active Cluster or similar)
• Amazon AWS, Microsoft Azure and other cloud-based offerings.
• Data Center Migrations/Consolidations/Toolsets
• Networking concepts and high-level designs
• Cirrus Data Solutions Appliance (or Appliance based solutions for migrating block data)
• Virtualisation Tools - Cisco/Microsoft/VMWare (Cloud solutions)
• Proven experience of scripting languages such as Perl, Shell, Powershell, Visual Basic, Python.
• Networking infrastructure (Nexus / ACI / Broadcom / Brocade) 
• Security/Firewalls
• Other technical platform or infrastructure migration tools such as Logical Volume Manager (LVM), Datadobi, StorageX, Open Replicator.
• Data Center Migration Implementations for block and file.
• Multi-vendor server and storage platforms and performance tuning experience.
• Windows, AIX and Linux Operating systems
• Hyper-V and VMWare ESX (vRA / SRM)
• Amazon AWS, Microsoft Azure and other cloud-based offerings.
• Disaster Recovery, Replication, Backup technologies (Zerto / Veeam / Rubrik / Veritas NBU)
• Preparation and delivery of technical and architecture solution
• Contribute significant portions for data migration solutions to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• UNIX OS, NFS file systems and UNIX distributed network environment
• Knowledge of Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written communication skills, any languages are a definite benefit (Arabic)
• Team leadership skills
• BS in CS, EE or other technical degree and/or equivalent experience.

#LI-ONSITE

Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn.

The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Western Door Federal is seeking a Systems Administrator - Azure Cloud in support of our State Department customer, located in Saudi Arabia. In this role, you would be part of a 9-person team that provides onsite support to users and customers. The objective of this position is to provide system admin support services and functions, particularly in a Microsoft Azure cloud environment and you will serve as a Microsoft SME.

Responsibilities include, but are not limited to:

• Co-Author and execute an overall Microsoft Office 365 and Azure cloud strategy
• Configure, manage, troubleshoot, and optimize device management tools, establishing policies and procedures for device management, including provisioning, de-provisioning, remote support, diagnosis, and troubleshooting.
• Ensures that system hardware, operating systems, software systems are monitored to optimize reliability and uptime and updated accordingly.
• Develop and review IT processes and procedures, maintenance guidelines and documentation
• Work with Engineering team to define and execute mission technical strategy, and technical analysis and design; support of operations staff in executing, testing and rolling-out solutions.
• Proficiency with Windows 10/11 and Windows Server
• Tier 2 for helpdesk support related to computer provisioning, installation and maintenance of hardware and software.

Basic Qualifications:

• 4+ years of related experience in working with Microsoft based solutions.
• Experience in working with Endpoint Management related services such as Azure AD, Endpoint Manager, Active Directory, Office365, GPO Management, Windows Desktop/Server Operating Systems, and PowerShell
• Proven analytical and problem-solving skills are a plus
• Must have experience in taking leadership on major changes
• Certifications relevant within the area of responsibility for the position are a plus.
• Excellent communications skills
• Active Secret Clearance
• Must be a US Citizen
• Must have a valid US Passport
• Must obtain medical clearances from the Department of State's Medical Bureau 

The Position 

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions. 

You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams.

What You Will Be Doing 

• Serve as the primary technical point of contact for assigned enterprise clients. 

• Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises). 

• Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions. 

• Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence. 

• Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices. 

• Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements. 

• Participate in incident response and post-mortem activities when escalations occur. 

• Create and maintain technical documentation, runbooks, and environment overviews. 

What We Need From You 

• 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant). 

• Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security. 

• Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments. 

• Comfortable leading deployments and technical troubleshooting on customer sites. 

• Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems. 

• Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments. 

• Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders. 

• Ability to manage multiple client accounts and prioritize competing demands. 

• Strong documentation skills and a disciplined approach to knowledge sharing. 

It Would Be Nice If You Had  

• Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.). 

• Experience with modern DevSecOps tools and CI/CD pipelines. 

• Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001). 

• Experience working in high-availability or mission-critical environments. 

The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Senior Customer Success Managers align with customers throughout their journey to understand their desired business outcomes, empower them to maximise the value of their existing use cases, and optimise for growth into new use cases across their business – ultimately working to ensure continuous value and return on their Dataiku investment.  

Senior Customer Success Managers play an integral role in our business, serving as the customer’s main point of contact and the liaison between customers and Dataiku’s internal teams (including Sales, Services, Product Management, Marketing, among others). CSMs ensure cross-functional alignment to deliver value in a streamlined way, aligned with desired customer outcomes and use-case metrics. Their chief focus is on mutual success and growth.

Key Areas of Responsibility (What You’ll Do)

• Work with customers across KSA. 
• Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring successful onboarding onto Dataiku, increasing adoption, ensuring retention, growth, and overall customer satisfaction.
• Align closely with key customer stakeholders to ensure that the vision, implementation plan, and desired business outcomes established pre-sales are supported by clear objectives, action items, owners, and sponsors.
• Have a strong command of Dataiku’s unique value proposition, the business value our key solutions drive, our approach to operationalising Everyday AI, and common use cases and best practices. Be able to effectively leverage the above to guide customers on their journey with Dataiku.
• Keen ability to develop a deep understanding of a customer's business, use cases, and outcomes in order to guide them to achieve these via Dataiku's product and services.
• Continuously advise customers on leveraging Dataiku to implement data science projects from design to production.
• Monitor customers’ achievement of desired outcome and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders.
• Establish regular touchpoints with assigned customers per established best practices, to review progress against strategic business and technical product objectives.
• Leverage Customer Adoption & Health analytics to identify potential risks or opportunities for expansion, with a focus on translating this data into actionable advice.
• Effectively prioritise and orchestrate the resolution of customer requests or issues.
• Develop trusted and collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing, among others.
• Champion customers internally in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth. 
• Stay current on Dataiku’s products, competitive landscape, & data science trends.
• Embrace and contribute to the Customer Success team methodologies.

Experience (What We’re Looking For)

• Fluency in English and native Arabic are a must-have.
• Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.
• Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million dollar ARR across the Forbes Global 2000 and beyond.
• Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
• Experience working collaboratively across Professional Services and Partner motions.
• Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.
• Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level).
• Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organisations.
• Working knowledge of big data technologies such as Hadoop and Spark is preferred.
• Project management and storytelling skills.
• Strong technical, analytic, and problem-solving skills.

You may be a good fit for this role if you:

• Have a never-ending intellectual curiosity, are detail-oriented, and analytical
• Have experience in hyper-growth, product-based technology companies
• Are passionate about technology, the data and analytics space, and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers
• Understand the importance of being a self-motivated team player 
• Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment

#LI-Remote

About Us 

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses. 

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your Role 

We're seeking an Engineering Manager I for one of our core engineering teams. As an Engineering Manager I, you will be crucial in leading a team to develop and enhance our payment solutions. You will guide your team in building and owning a meaningful segment of our platform, ensuring the delivery of high-quality features that create the unique experiences only Tamara can offer.

Drawing on your proficiency in software development and team leadership, you will be responsible for providing technical direction for your team, fostering a culture of quality, and driving the execution of your team's roadmap. You will lead a focused team of 4-6 engineers (Backend, Frontend, QA) and collaborate closely with designers, analysts, and product experts. Your responsibilities will center on guiding technical decisions, ensuring on-time delivery of the team's roadmap, and fostering the career growth of your engineers.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities

• Leadership: Inspire and motivate a team of 4-6 engineers within a single squad. Provide clear direction for the team, aligning their goals with the company vision and strategy. Build a healthy environment of trust, feedback, and a strong sense of ownership.
• People Development: Develop talent through ongoing coaching, mentoring, and providing challenging growth opportunities. Give candid and constructive feedback frequently. Run effective 1:1s, assess performance, and play a key role in helping us attract, develop, and retain great engineering talent for your team.
• Technical Contribution & Ownership: As a significant technical contributor, you will maintain a strong understanding of your team's software architecture. You will provide technical direction, facilitate technical decision-making in collaboration with senior engineers, and drive quality practices like code reviews and testing. You will support the adoption of engineering best practices such as CI/CD and observability.
• Execution & Delivery: Plan and manage your team's execution to deliver on roadmap commitments. Help the team break down complex topics into smaller, manageable tasks in collaboration with Product and UX. Identify risks early, communicate them to stakeholders, and work actively to mitigate them.
• Team Performance: You are accountable for your team's on-time delivery. You will help define and refine team-level processes to improve effectiveness and ensure alignment with broader organizational goals.
• Collaboration: Partner with Product and business leadership to influence product strategy and drive alignment between technical goals and product priorities. Work closely with other Engineering Managers and the architecture board to ensure consistency and shared learning.

Your Expertise

• You have 1-3 years of experience in an engineering leadership role (e.g., Team Lead, Tech Lead, or Engineering Manager), guiding a team of at least 4 engineers.
• You have a strong technical background in software development (e.g., Java, Go, Kubernetes, CI/CD, Messaging Queues, Cloud Services).
• You are motivated by working in a fast-paced, high-growth startup environment.
• You have a good understanding of Agile methodologies (Scrum/Kanban).
• Fintech/eCommerce experience is a plus.

About Us 

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role 

We're seeking an Engineering Manager II to lead a critical area of our engineering organization. In this role, you will be accountable for the delivery and technical strategy across multiple complex and related domains within our product. You will lead a high-performing team of 6-10 senior engineers, potentially structured across two squads, driving the execution of team-level goals that are directly aligned with broader organizational priorities.

Drawing on your deep expertise in software development and proven leadership, you will guide the architectural evolution of your team's systems, ensuring they are reliable, scalable, and performant. You will be a key partner to product and business leadership, influencing medium- and long-term strategy and ensuring your teams are focused on delivering measurable impact.

Your ultimate responsibility is to orchestrate technical excellence, foster the growth of senior engineers and future leaders, manage complex cross-team dependencies, and transform how millions of users engage in shopping, payment, and banking activities.

You are a driven, determined, and curious leader, who knows that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities

• Leadership & Strategy: Inspire and guide a group of senior engineers, setting a clear direction that aligns with the company vision. Drive alignment between technology goals and product priorities, advocating for long-term technical quality alongside short-term delivery.
• People Leadership & Development: Develop both direct reports and skip-levels for future leadership roles. Create growth opportunities for senior engineers, mentor those aspiring to become Engineering Manager I's, and support the success of new managers. Drive team structure decisions, hiring plans, and succession planning while effectively managing performance across all levels.
• Technical Excellence: Lead architectural discussions for your team's systems. Drive continuous improvements to system reliability, performance, and scalability. Monitor technical health and ensure the team maintains a healthy balance between new feature delivery and technical investment.
• Execution & Delivery: Define and own the delivery plans for initiatives that span multiple teams. Own resource allocation and hiring strategy for your area. Proactively identify and resolve complex cross-team delivery challenges, making strategic trade-offs between short- and long-term value. Provide clear visibility to leadership on project status, risks, and mitigation strategies.
• Product & Business Partnership: Partner directly with Product and business leadership to influence medium- and long-term product strategies. Ensure your teams are focusing on measurable outcomes and ROI, and encourage a culture of thoughtful experimentation aligned with strategic goals.
• Team Health & Collaboration: Build a healthy, inclusive environment of trust, ownership, and accountability. Foster a strong collaboration and knowledge-sharing culture. Work closely with peer Engineering Managers and the architecture board to ensure alignment and drive standards across the engineering organization.

Your Expertise

• You have at least 4+ years of experience managing one or more engineering teams, with a proven track record of managing senior individual contributors and leading projects of medium-to-high complexity.
• Demonstrated experience owning delivery for initiatives spanning multiple teams or complex product domains.
• Strong technical background in modern software development (e.g., Java/Go, Kubernetes, CI/CD, Messaging Queues, Cloud Services), with experience leading architectural discussions and driving technical strategy.
• Experience partnering with product managers to influence product roadmaps and align technical strategy with business objectives.
• Proven ability to develop engineering talent, including mentoring senior engineers and aspiring managers.
• Expertise in Agile methodologies and experience resolving complex, cross-team delivery challenges in a fast-paced environment.
• Fintech or eCommerce experience is a strong plus.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

About the role

This is a startup-within-a-startup role. You will be responsible for building a net new banking product from scratch for the Saudi Arabia market — from ideation through design and launch.

This role is high ambiguity, high complexity, and requires someone who thrives in uncharted territory. There is no playbook — you will write it. You must be comfortable navigating ambiguity, making tactical trade-offs, and moving with execution velocity.

As Product Manager, you will own the end-to-end product lifecycle of a new fintech product that will advance how merchants at Tamara manage their money. You will work daily with a full-stack team — engineers, product designers, researchers, data analysts, operations, and business stakeholders — to ship an innovative and incredible experience.

Key Responsibilities:

• Own the execution, vision & strategy for a net new fintech vertical.
• Work with engineers, designers, data scientists, and commercial teams to drive the roadmap for a net-new product.
• Be technically competent enough to be able to decide on the execution plan while managing several internal technical dependencies.
• Deeply understand the KSA Fintech ecosystem, compliance rules & regulations — and understand how it may impact your roadmap.
• Deeply understand the operational impacts of the products we are releasing & work with risk, compliance, treasury, customer support and others to ensure product success.
• Prototype rapidly using tools like Cursor, Claude & Codex to accelerate product development work.
• Contribute to commercial planning & GTM of the product and own the outcomes.
• Lead a core team of engineers & designers and drive the end to end execution forward.
• Contribute to the evolution of Tamara’s Product Management practices as AI scales our work.

Qualifications:

• You have 4+ years of Product Management experience, with proven experience building 0—>1 products that have shipped and scaled.
• You have worked with early stage product teams or startups and have successfully taken a product from concept to launch.
• You have strong UX taste — you care deeply about the end-to-end customer experience and can hold a high bar for product quality.
• You have experience working on complex, multi-surface products with a large blast radius of impact.
• You are a strong collaborator who works effectively with engineering, design, data, and operations teams on a daily basis.
• You are data-driven — you have strong analytical skills, are comfortable with experimentation, and can use data to inform decisions and measure outcomes.
• You are able to think from first principles, break down complex problems, and navigate ambiguity with confidence.
• You have strong business acumen — you understand unit economics, business models, and can make decisions that balance customer value with business outcomes.
• You understand regulatory requirements and operational considerations that come with building financial products.
• You are customer-obsessed — you aren’t shy about getting on calls with merchants, visiting them, and deeply understanding their needs.
• FinTech experience — you have worked on financial products before and understand the nuances of payments, banking, lending, or adjacent spaces.
• Must have the ability to use AI in their day to day to work. Preferred experience working in high-growth companies.
• Arabic speaking is required for this role — you will work closely with merchants and stakeholders in KSA.

All qualified individuals are encouraged to apply.

Role Overview

The Business Process Specialist will play a critical role in mapping, visualizing, and documenting end-to-end business processes across Lucid Motors Middle East. Approximately 80% of this role is focused on Stakeholder Engagement & Information Gathering and translating them into process mapping and visualization, translating complex, cross-functional workflows into clear, structured, and accurate process maps.

This role requires strong stakeholder engagement skills to extract reliable, detailed process information from multiple teams and convert it into high-quality visual documentation that supports process optimization, system improvements, and executive understanding.

Key Responsibilities

Process Mapping & Visualization

• Lead detailed as-is and to-be process mapping across core operational workflows using tools such as LucidChart, Visio (or similar platforms).
• Create high-quality visual process maps that clearly represent end-to-end workflows, system interactions (Salesforce, SAP), handoffs, exceptions, and dependencies.
• Ensure process maps are structured, standardized, and suitable for executive, cross-functional, and operational audiences.
• Continuously refine process maps based on stakeholder feedback and evolving operational needs.

Stakeholder Engagement & Information Gathering

• Engage cross-functional teams to extract accurate and complete process details, including real-world practices and exceptions.
• Influence stakeholders to provide reliable inputs by asking the right questions and challenging inconsistencies.
• Facilitate process walk-through sessions and working discussions to validate process flows and assumptions.

Process Improvement Support

• Identify inefficiencies, gaps, and risks during process mapping exercises and flag improvement opportunities.
• Support the Manager in defining optimized to-be processes and future-state workflows.
• Assist in aligning ME-specific processes with global standards by clearly documenting variations and dependencies.

Documentation & Knowledge Management

• Maintain process maps, SOPs, and supporting documentation in Confluence or approved knowledge repositories.
• Ensure all process documentation remains current, accessible, and aligned with system updates.
• Support onboarding and training efforts by providing clear visual process materials.

Performance & Continuous Improvement (Secondary Focus)

• Support tracking process effectiveness through defined KPIs and qualitative feedback.
• Participate in continuous improvement initiatives by providing data-backed insights from process analysis.

Required Qualifications

• Bachelor’s degree in business, Operations, Engineering, or a related field.
• 3–5 years of experience in process mapping, business process analysis, or operations roles.
• Strong hands-on expertise with Visio or equivalent process mapping and visualization tools like Lucid chart or Miro
• Demonstrated ability to create clear, structured, executive-ready process visuals.
• Experience working across enterprise systems such as Salesforce and SAP.
• Strong stakeholder management and influencing skills, with the ability to extract accurate information from diverse teams.
• High attention to detail and strong analytical mindset.

Preferred Qualifications

• Experience in automotive, manufacturing, supply chain, or complex operational environments.
• Familiarity with Business Process Model and Notation (BPMN) or other structured process mapping methodologies.
• Experience supporting regional/global process alignment initiatives.
• Exposure to transformation or scale-up environments.

Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner…

About the role ...

As a Cloud Architect Manager at Artefact, you will be responsible for designing, implementing, and overseeing robust, scalable, and secure cloud solutions that support our clients’ data and technology ecosystems. You will collaborate closely with technical teams and business stakeholders to ensure cloud architecture is aligned with business needs, optimizing tool selection, cost efficiency, and scalability. Additionally, you will lead technical teams, mentor engineers, and contribute to Artefact’s growth by driving innovation and promoting best practices in cloud technology.

What you'll be doing ...

• Lead the design and implementation of cloud infrastructure architectures (cloud, on-premise, hybrid) aligned with business requirements.
• Define and enforce best practices for cloud platform deployment and configuration, security, networking, operations and tools selection.
• Oversee the integration of cloud platforms with data pipelines, storage, and compute services.
• Standardize coding, deployment, and monitoring practices across cloud environments.
• Design and implement automated solutions to set up, monitor, and adjust cloud infrastructure efficiently.
• Lead problem-solving initiatives for complex technical challenges related to cloud environments.
• Provide technical leadership across multiple cloud projects, ensuring efficient resource management.
• Foster teamwork by mentoring, coaching and guiding cloud engineers and ensuring knowledge transfer.
• Manage client relationships regarding project expectations, timelines, and outcomes.
• Contribute to Artefact's growth by maintaining tech partnerships, leading technical proposals to support project planning and identify potential growth areas with existing accounts.

What you'll need ...

• Proven experience designing and implementing cloud architectures on Azure at scale
• Strong expertise in cloud security, networking, and compliance frameworks.
• Led the end-to-end design of highly available, secure, and cost-optimized Azure environments for enterprise customers, leveraging services such as Azure Virtual Network, Azure Kubernetes Service (AKS), and Azure App Service.
• Defined multi-region DR/HA architectures using Azure Traffic Manager, paired regions, and Azure Site Recovery, achieving RTOs under 1 hour for mission-critical workloads.
• Enable automated patching, scaling, and monitoring tasks via Azure DevOps YAML pipelines and PowerShell DSC, improving operational efficiency.
• Deep understanding of cloud cost optimization, monitoring, and high availability design patterns.
• Collaborated with data engineers to optimize architectures on Azure Data Lake Storage Gen2, Synapse, and MS Fabric
• Strong leadership capabilities with experience managing technical teams and large-scale projects.
• Excellent verbal and written communication skills, including experience creating business-focused presentations.
• Demonstrated problem-solving abilities for complex, multi-disciplinary cloud projects.
• Experience managing senior stakeholders and navigating client discussions effectively.
• Ability to mentor, coach, and develop technical teams in cloud engineering best practices.
• A track record of contributing to business growth through technical innovation and strategic initiatives.

Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner…

About the role ...

As a Cloud Architect Manager at Artefact, you will be responsible for designing, implementing, and overseeing robust, scalable, and secure cloud solutions that support our clients’ data and technology ecosystems. You will collaborate closely with technical teams and business stakeholders to ensure cloud architecture is aligned with business needs, optimizing tool selection, cost efficiency, and scalability. Additionally, you will lead technical teams, mentor engineers, and contribute to Artefact’s growth by driving innovation and promoting best practices in cloud technology.

What you'll be doing ...

• Lead the design and implementation of cloud infrastructure architectures (cloud, on-premise, hybrid) aligned with business requirements.
• Define and enforce best practices for cloud platform deployment and configuration, security, networking, operations and tools selection.
• Oversee the integration of cloud platforms with data pipelines, storage, and compute services.
• Standardize coding, deployment, and monitoring practices across cloud environments.
• Design and implement automated solutions to set up, monitor, and adjust cloud infrastructure efficiently.
• Lead problem-solving initiatives for complex technical challenges related to cloud environments.
• Provide technical leadership across multiple cloud projects, ensuring efficient resource management.
• Foster teamwork by mentoring, coaching and guiding cloud engineers and ensuring knowledge transfer.
• Manage client relationships regarding project expectations, timelines, and outcomes.
• Contribute to Artefact's growth by maintaining tech partnerships, leading technical proposals to support project planning and identify potential growth areas with existing accounts.

What you'll need ...

• Proven track record in architecting and deploying large-scale Google Cloud solutions
• Deep expertise in GCP security, networking, and compliance best practices (VPC Service Controls, IAM, Organization Policy)
• Designed end-to-end GCP environments that are highly available, secure, and cost-efficient—leveraging Google Kubernetes Engine (GKE), Cloud Run, Compute Engine, and Cloud SQL
• Defined global DR/HA strategies using Cloud Load Balancing, Cloud CDN, and automated failover with multi-region Bigtable/Spanner or persistent disk replication, achieving sub-hour RTOs for critical workloads
• Architected end-to-end data pipelines—built both streaming and batch ETL workflows using Pub/Sub, Dataflow (Apache Beam), and Dataproc to ingest high-throughput events into BigQuery for real-time insights.
• Designed scalable data models in BigQuery—implemented dimensional schemas with partitioning and clustering to achieve sub-second query times on petabyte-scale datasets.
• Orchestrated and scheduled workflows leveraging Cloud Composer (Airflow) and Workflows—added automated retries, data-quality validations, and alerting to guarantee pipeline reliability.
• Automated infrastructure lifecycle via Terraform and Cloud Build pipelines—implementing auto-scaling, patch management, and monitoring workflows that boosted operational efficiency
• Mastery of cost control in GCP: committed-use discounts, custom machine types, billing export analytics, and budget alerts, plus high-availability patterns for resilience
• Partnered with data teams to fine-tune architectures on Cloud Storage, BigQuery, Dataflow, and Dataproc—delivering performant, scalable analytics platforms
• Proven leadership in guiding cross-functional teams and steering complex, multi-phase cloud projects to on-time delivery
• Exceptional communicator, adept at crafting business-focused presentations and leading stakeholder workshops on GCP strategy
• Strong problem-solver, experienced in diagnosing and resolving architectural challenges across compute, data, and networking domains
• Skilled at stakeholder management, from technical deep dives with engineering teams to strategic discussions with C-level executives
• Mentorship & coaching: developing cloud engineering talent through hands-on training, code reviews, and best-practice evangelism
• Business growth driver, recognized for leveraging GCP innovations to unlock new revenue streams and streamline operations

Role Summary

We are seeking a Lead SOC Validation & Adversary Simulation Engineer to strengthen the effectiveness of our Security Operations Center (SOC / VSOC) by continuously validating detections, response workflows, and telemetry using adversary-informed testing techniques.

This role is SOC-owned and SOC-driven. The primary objective is to improve detection fidelity, reduce blind spots, and increase SOC readiness across vehicle, cloud, and other environments. Adversary simulation and Purple Team techniques are used as methods to harden SOC operations not as standalone Red Team activities.

Key Responsibilities

1. SOC Detection Validation & Assurance (Primary Focus)

• Own continuous validation of SOC detections across:
• Vehicle telemetry and in-vehicle IDS
• Telematics and backend services
• Cloud APIs, and other supporting systems
• Validate alerts against realistic attacker behavior, not synthetic rules
• Identify:
• Detection gaps
• Signal quality issues
• Excessive false positives or low-value alerts
• Partner with SOC engineers to improve alert logic, correlation, and response playbooks
1. Adversary Simulation in Support of SOC
• Design controlled adversary simulations to test SOC capabilities:
• API misuse and abuse
• Lateral movement
• Unauthorized diagnostics or ECU access
• Align scenarios to MITRE ATT&CK (Cloud API + Automotive)
• Coordinate with Red Team only when advanced exploitation is required
2. SOC Telemetry & Signal Engineering
• Work with platform and product teams to:
• Improve log coverage and quality
• Define high-value security signals
• Reduce noisy or redundant telemetry
• Influence what gets logged, where, and why—from ECUs to cloud services
• Help SOC prioritize telemetry based on risk and detection value
3. Incident Readiness & Response Validation
• Validate SOC incident response workflows through:
• Detection-driven exercises
• Tabletop scenarios informed by real attack paths
• Measure and improve:
• Mean Time to Detect (MTTD)
• Mean Time to Triage (MTTT)
• Mean Time to Respond (MTTR)
• Ensure SOC procedures align with real attack timelines
4. Threat Modeling & Risk Alignment
• Leverage TARA / threat-modeling outputs to prioritize SOC coverage
• Ensure SOC monitoring aligns with:
• ISO/SAE 21434
• UNECE R155/R156
• Translate detection gaps into risk-based narratives for leadership and auditors
• Support audit evidence by demonstrating validated monitoring effectiveness
5. Automation & Continuous SOC Validation
• Build or enhance SOC validation automation, including:
• Detection testing frameworks
• Alert replay and validation pipelines
• Coverage and maturity dashboards
• Integrate validation workflows into:
• SIEM
• SOAR
• CI/CD where applicable
• Reduce manual SOC testing and increase repeatability
6. Metrics, Reporting & Leadership Communication
• Define SOC-focused KPIs such as:
• ATT&CK coverage by detection
• Detection efficacy over time
• Reduction in blind spots
• Produce clear SOC maturity and readiness reports
• Communicate findings to:
• SOC leadership
• Product security
• Engineering stakeholders

Required Qualifications

Technical Experience

• Cybersecurity with strong SOC, detection engineering, or incident response experience
• Deep understanding of:
• SOC operations and alert lifecycle
• Detection engineering and signal tuning
• Adversary techniques and kill chains
• Experience working with:
• SIEM and SOC tooling
• Cloud and API monitoring
• Network and system telemetry
• Strong scripting or automation skills (Python, Go, C)

Leadership & Collaboration

• Proven experience leading SOC improvement initiatives
• Ability to influence detection priorities across teams
• Strong written and verbal communication skills
• Comfortable presenting to leadership and auditors

Overview:

We are looking for a Senior Product Manager who brings a pro-active attitude to solving customer problems through innovative solutions to drive the product strategy and roadmap with cross-functional teams. As the Senior Product Manager for Fulfillment and Operations, you will lead and own outcomes within the fulfillment domain. Your primary focus is to streamline the order lifecycle—moving transactions efficiently from commitment to closure—while proactively reducing manual workflows, operational delays, and errors.

You will be responsible for shipping high-reliability products that serve as the daily operational backbone for the Procurement, Operations, and Accounting teams.

What You will do (Responsibilities):

• Own problem definition, scope, and success metrics for fulfilment flows.
• Map end-to-end workflows from PO to delivery to reconciliation.
• Identify friction, rework, and failure points across people, process, and systems.
• Prioritize work based on operational impact, business value, effort, and risk.
• Partner with Tech Leads in a two-in-a-box model with shared accountability.
• Write clear requirements, acceptance criteria, and release definitions.
• Align Operations, Finance, Procurement, and Supply stakeholders.
• Identify and deliver automation and AI-assisted workflow opportunities.
• Work with Data and Engineering to ship AI-enabled features.
• Use AI tools to accelerate discovery, analysis, and synthesis.
• Apply AI to improve backlog quality, requirements clarity, and delivery throughput.
• Partner with Engineering to improve SDLC efficiency using AI-assisted tooling.
• Measure adoption, accuracy, cycle time, and operational impact post-launch.
• Lead reviews, decisions, and trade-offs with senior stakeholders.

What Success look like:

• Shorter fulfilment and order close cycles.
• Fewer manual interventions and escalations.
• Higher data accuracy across orders, invoices, and reconciliation.
• Measurable efficiency gains from automation and AI.
• Strong adoption by Operations, Procurement, and Accounting teams.
• Predictable delivery with Engineering.

Who You are (Qualifications): 

• 6–10 years product management experience.
• Ownership of operational or workflow-heavy products.
• Hands-on experience using AI tools across discovery, delivery, or operations.
• Experience shipping automation or AI-assisted features.
• Experience improving product team throughput or quality.
• Strong systems thinking across people, process, and tools.
• Comfort with operational metrics, dashboards, and impact tracking.
• Strong facilitation, presentation, and decision-making skills.
• Ability to challenge stakeholders and hold clear product positions.

Nice to Have;

• Experience in logistics, supply chain, or marketplaces.
• Exposure to finance operations, invoicing, or reconciliation.
• Familiarity with LLM-based tools, workflow automation, or agents.

What we offer:

• Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business.
• Non-stop Learning before everything.
• The best idea wins; we are all ears when it comes to ways to do things better.
• Exciting stock options and Premium health insurance.
• Attractive compensation package.
• Product first mindset.

Job Summary: 

We are looking for a Senior Product Manager (Sr. PM) to own Agents Experience. You will build and scale a new product from 0-1. You will define, build, and optimize journey for Hala agents as they perform operations across multiple streams. 
This role is highly cross-functional, working closely with engineering, design, operations, customer experience, compliance, and commercial teams. Ideal candidate has deep experience in B2B SAAS and applications and product suites involving last mile, ops and delivery management. You thrive under pressure, are self driven and ownership obsessed. You can differentiate between noise and signals and have laser focus while dealing with hard deadlines. You can handle multiple/fluid priorities. You excel in ambiguous situations.

Key Responsibilities:

• Own the Agent Experience domain: define the strategy, roadmap and development for "how Hala's Sales Agents sell, onboard and serve Hala's customers".
• Design seamless customer journeys across mobile, internal portals and integrated applications.
• Drive growth through experience: improve acquisition, activation, retention via working closely with sales organization.
• Work closely with compliance & risk to ensure customer journeys are regulatory-compliant but still intuitive.
• Collaborate cross-functionally with design, engineering, and business teams to deliver impactful features on time and at scale.
• Leverage data & research to understand customer pain points, prioritize effectively, and measure impact of product changes.
• Mentor junior PMs and raise the bar of product skillset within Hala.

Newlab has expanded its venture platform to the Kingdom of Saudi Arabia (KSA) through a cross-ministry public-private partnership. Newlab KSA is harnessing the ambition and velocity of Vision 2030  to catalyze a startup ecosystem aimed at accelerating economic diversification and de-risking technologies that can be scaled globally to advance the energy transition. Newlab KSA platform will be structured around four sector specific Studios which will serve as programmatic platforms to align industry and government partners, attract startups and drive targeted pilot and investment activities across four strategic growth sectors, starting with Mining.

We’re looking for a Sr. Technical Program Manager who can run complex technical & strategic programs while maintaining utmost quality, and strong attention to detail - juggling timelines, budgets, and the occasional curveball with grace. You’ll be the secret sauce behind programs that connect startups with key industry and government partners to build and deliver startup pilots that prove out critical technologies.

You'll build and sustain relationships with a diverse group of internal and external stakeholders; including startup founders, regulators, investors, and experts to work collaboratively and design and deliver complex initiatives. You will play the role of researcher, strategist, relationship whisperer, and technical translator: leading in-depth interviews, co-design workshops, and concept development, as needed.

The ideal candidate will have an engineering background, strong project management skills and the ability to leverage their background to bridge the gap between technical research and innovation to inform strategic decisions and pilot designs. A strong technical background in energy, mining, mobility, and/or relevant areas is a plus.

Role & Responsibilities:

Technical & Industrial Expertise

• Source, evaluate and prioritize novel technologies, informing strategic decisions and pilot designs as well as supporting research (conducting interviews, reviewing startups, investment trends, market reports etc). Specifically, able to:
• assess startups holistically—team, technology readiness, engineering risk, market opportunity, and fit with Newlab and its industry partners;
• demonstrate a systems-level understanding of technical and commercial risks across complex industrial value chains, with depth in energy systems, mobility systems, and/or mining and heavy industry; and
• pressure-test assumptions and troubleshoot challenges across pilots and programs—knowing when to go deep technically, when to reframe strategically, and when to bring in the right experts

• Balance technical rigor with strategic vision, ensuring programs are grounded in feasibility while designed for real-world adoption and scale
• Apply strong critical thinking to navigate ambiguity—leveraging data, AI tools, and Newlab’s network to clarify risks, identify bottlenecks, and help founders de-risk and scale

Ecosystem Intelligence & Strategic Insight: 

• Maintain a strong pulse on industry, startup, and investment ecosystems—tracking emerging technologies, capital flows, policy signals, and shifting priorities of corporates and regulators
• Identify and interpret technology signals from major industry players and venture capital; tracking who’s-investing-in-who, company and sector strategic shifts, and how these shifts relate to Newlab’s strategy
• Turn insight into action. Funnel what you learn into smarter programs, stronger partnerships, and higher caliber programs for our founders and partners
• Proactively identify and cultivate new partners to sustain and grow Newlab’s commercialization efforts over time

Program Leadership & Delivery:

• Run the show. Lead the end-to-end definition, scoping and execution of Newlab commercialization programs—from aligning on client goals and success metrics, to managing startup participants, delivery timelines, and quality of outputs
• Serve as the primary point of accountability for program performance, ensuring milestones, deliverables, and scope of work commitments are met with rigor and consistency 

• Build and maintain relationships with a diverse set of external stakeholders including Newlab partners, entrepreneurs, academics, and industry experts
• Collaborate within and across Newlab strategy, membership, marketing, operations and finance teams to deliver on an array of SOWs
• Translate complexity into clarity. Build crystal-clear program plans with milestones, deliverables, roles/responsibilities, and all the behind-the-scenes infrastructure (CRM, decks, dashboards, the works)
• Support program leadership to shape what comes next - support creating and developing new programs with new and returning clients

Skills & Experience

• Bachelor’s degree in Mining Engineering, Geological Engineering, Industrial Engineering, Mechanical Engineering, or a closely related technical discipline (Master’s degree preferred)
• 5–8+ years of progressive technical or program leadership experience in mining, heavy industry, energy, or adjacent industrial systems
• Demonstrated ability to define, scope and lead complex, multi-stakeholder technical programs from concept through execution
• Strong analytical skills with experience evaluating technical performance, operational constraints, and commercialization risk
• Proven strength in stakeholder alignment, quality control, and program troubleshooting in fast-moving, high-accountability environments
• Bilingual (English/Arabic) with full professional proficiency is required

Preferred Experience

• Experience working directly with early-stage or growth-stage deep tech companies
• Exposure to pilot-scale testing, industrial demonstrations, or first-of-kind deployments
• Familiarity with design-centered innovation, open innovation models, or corporate–startup collaboration
• Experience supporting technical diligence for venture investment or strategic partnerships

Compensation & Benefits: 

• We expect this role's base salary to be commensurate with a candidate's experience and work location starting at $200,000 USD
• Eligible for bonus