About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We are seeking a Flutter Engineer to join our development team. In this role as a Flutter Engineer, you will play a key role in leading and developing features that will impact our valuable customers.

Leveraging your expertise in creating scalable Flutter applications, you will be responsible for designing, developing, and optimizing our applications to deliver unparalleled experiences exclusive to Tamara customers.

With a proven track record of collaborating with cross-functional teams, you will work alongside a diverse ecosystem of talented engineers, designers, analysts, product experts, and other team members to leverage system design, create technical solutions, dive deep into complex problems, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player who knows that our collective strength means we win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly and urgently, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Design and implement features by writing readable, testable, and maintainable code in Dart.
• Write test cases to ensure the accuracy and reliability of implementations.
• Participate in Scrum team activities, engaging in various stages of feature development.
• Collaborate with cross-functional teams to understand and design features that meet project requirements.
• Identify and resolve bugs through thorough code analysis, debugging, and determining root causes, then providing practical solutions.
• Contribute to team effectiveness by sharing expertise and experience and adhering to team standards and best practices.
• Participate in improving project efficiency, component quality, and automation processes when needed.

Your expertise

• Minimum 3 years of Flutter experience.
• Strong proficiency using Dart, Flutter Widgets,  and State Management (preferably BloC).
• Solid understanding of Clean Architecture principles.
• Comprehensive understanding of SOLID principles and Design Patterns.
• Strong grasp of application security, safeguard, and secure data handling.
• Experience working with Monorepo structures and package management is a plus.
• Experience in optimizing memory usage and enhancing performance is a plus.
• Ability to design solutions for medium to complex features that involve different teams.
• Professional experience in working in Agile/Scrum projects is a must.
• Demonstrated teamwork skills with a dedication to collaborative problem-solving and conflict resolution.
• Effective task prioritization and organizational skills, enabling independent work with minimal supervision.

Join the revolution

Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. We're proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated. 

We seek self-driven individuals, fuelled by curiosity, ready to take control of their professional and personal development. We’re creating a place where possibilities are for the taking through career mobility, mentoring, and cross-border collaboration. This approach has earned us a spot as one of the most competitive tech companies to work for.

To learn more about how we protect your privacy, please visit our Candidate privacy notice.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We are seeking a Flutter Engineer to join our development team. In this role as a Flutter Engineer, you will play a key role in leading and developing features that will impact our valuable customers.

Leveraging your expertise in creating scalable Flutter applications, you will be responsible for designing, developing, and optimizing our applications to deliver unparalleled experiences exclusive to Tamara customers.

With a proven track record of collaborating with cross-functional teams, you will work alongside a diverse ecosystem of talented engineers, designers, analysts, product experts, and other team members to leverage system design, create technical solutions, dive deep into complex problems, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player who knows that our collective strength means we win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly and urgently, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Design and implement features by writing readable, testable, and maintainable code in Dart.
• Write test cases to ensure the accuracy and reliability of implementations.
• Participate in Scrum team activities, engaging in various stages of feature development.
• Collaborate with cross-functional teams to understand and design features that meet project requirements.
• Identify and resolve bugs through thorough code analysis, debugging, and determining root causes, then providing practical solutions.
• Contribute to team effectiveness by sharing expertise and experience and adhering to team standards and best practices.
• Participate in improving project efficiency, component quality, and automation processes when needed.

Your expertise

• Minimum 3 years of Flutter experience.
• Strong proficiency using Dart, Flutter Widgets,  and State Management (preferably BloC).
• Solid understanding of Clean Architecture principles.
• Comprehensive understanding of SOLID principles and Design Patterns.
• Strong grasp of application security, safeguard, and secure data handling.
• Experience working with Monorepo structures and package management is a plus.
• Experience in optimizing memory usage and enhancing performance is a plus.
• Ability to design solutions for medium to complex features that involve different teams.
• Professional experience in working in Agile/Scrum projects is a must.
• Demonstrated teamwork skills with a dedication to collaborative problem-solving and conflict resolution.
• Effective task prioritization and organizational skills, enabling independent work with minimal supervision.

Join the revolution

Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. We're proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated. 

We seek self-driven individuals, fuelled by curiosity, ready to take control of their professional and personal development. We’re creating a place where possibilities are for the taking through career mobility, mentoring, and cross-border collaboration. This approach has earned us a spot as one of the most competitive tech companies to work for.

To learn more about how we protect your privacy, please visit our Candidate privacy notice.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the Program: 

At Tamara, we believe potential should be stretched early.

Our Flagship Builders Internship & Co-Op track is crafted for students who don’t want a passive internship but a real seat at the table. If you’re hungry to apply what you’ve learned, in a fast-moving, high-performance environment, this is where you begin.
Built for current students seeking internship or co-op opportunities, this track immerses you in meaningful, hands-on work across Product, Engineering, Design, and beyond giving you real ownership, not just exposure.
You’ll contribute to real projects and solve real problems, gaining the kind of exposure that most early-career experiences simply don’t offer. We treat interns and co-op students as future builders, because in many ways, they already are.

With our January and June cohorts, you’ll gain more than experience. You’ll gain momentum.

About the Role

As a Product Engineer Intern, you will contribute to real squads building products that millions of users rely on to shop, pay, and bank. This is not a traditional software engineering internship — you will be expected to develop across all five competency pillars of Tamara's Product Engineering career framework:

Impact & Scope — Individual tasks and learning-focused contributions within a squad

You will work on well-defined tasks and small features within a squad, paired with a mentor who provides clear requirements and established patterns. Your primary focus is learning how your work fits into the broader product and building the habits needed to operate as an independent contributor.

Technical Capabilities — Building foundational engineering skills

You will begin developing core programming competencies, learn to write clean code with guidance, and start becoming familiar with the codebase, tools, and development workflows used at Tamara. You are not expected to be an expert — you are expected to be curious, ask questions, and grow quickly.

Product Thinking — Understanding the "why" behind your work

You will learn how Tamara's business model works and gain an understanding of your team's domain. For every ticket you pick up, you'll be encouraged to understand the user story behind it — not just what to build, but why it matters to the customer.

Delivery & Execution — Owning your tasks end-to-end

You will take ownership of your assigned tasks — making sure they meet acceptance criteria, are code-reviewed, well-tested, and merged. When you hit a blocker or a gap in understanding, you'll proactively ask for help rather than stay stuck.

Developing Self & Team — Growing fast and contributing to the team

You will focus on continuously enhancing your technical skills while embracing new knowledge and learning opportunities. You'll collaborate effectively with your team, ask good questions, and contribute to process improvements — influencing collective growth from day one.

Your Responsibilities

• Deliver well-defined tasks and small features within a squad, following established patterns and guidance from your mentor.
• Write clean, readable code and participate in code reviews to learn team standards and best practices.
• Understand the user stories and product context behind the tickets you work on — connect your technical work to customer impact.
• Take ownership of your tasks through the full lifecycle: development, testing, review, and merge.
• Proactively flag blockers, ask clarifying questions, and seek feedback to accelerate your learning.
• Contribute to a collaborative team environment by sharing learnings, offering constructive feedback, and staying open to input from others.
• Stay curious about Tamara's business model, your team's domain, and emerging technologies.

Your Expertise

• Currently undertaking a Bachelor's degree in Computer Science, Engineering, or a related field.
• Basic understanding of programming concepts and willingness to learn languages and frameworks used at Tamara (Java or Golang).
• Foundational understanding of databases and SQL.
• Strong problem-solving abilities with attention to detail.
• A product-minded approach: genuine curiosity about why things are built, not just how.
• Effective communication skills and ability to collaborate within a team.
• High motivation and commitment to continuous learning and development.
• Proficiency in written and spoken English communication.

Growth Path

This internship is designed as a launchpad into Tamara's Product Engineering Ladder. High-performing interns will automatically get the option to continue as an Associate Product Engineer role, where you will be expected to:

• Independently deliver well-defined tasks within a squad.
• Understand basic programming concepts and apply them with growing autonomy.
• Grasp the overall Tamara business model and your team's domain.
• Take full ownership of your tasks from development through merge.
• Contribute to team growth by questioning, learning, and improving processes.

All qualified individuals are encouraged to apply.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the program

At Tamara, we believe potential should be stretched early.

Our Flagship Builders Internship & Co-Op track is crafted for students who don’t want a passive internship but a real seat at the table. If you’re hungry to apply what you’ve learned, in a fast-moving, high-performance environment, this is where you begin.

Built for current students seeking internship or co-op opportunities, this track immerses you in meaningful, hands-on work across Product, Engineering, Design, and beyond giving you real ownership, not just exposure.

You’ll contribute to real projects and solve real problems, gaining the kind of exposure that most early-career experiences simply don’t offer. We treat interns and co-op students as future builders, because in many ways, they already are.

With our January and June cohorts, you’ll gain more than experience. You’ll gain momentum.

Your role

We're seeking an Accountant for our Finance team. You will be crucial in contributing to smooth month-end closing by assisting the team and preparing accurate, timely reports. 

Drawing on your proficiency in supporting the company's financial engine, you will be responsible for helping implement and maintain controls to ensure accurate information within the system to create unique experiences only Tamara can provide. 

With a proven track record of excellent communication skills and proficiency in MS Office (Word & Excel), and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented, persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities:

• Responsible for assisting the team during month-end closing
• Preparing reports as required in a timely and accurate manner
• Assisting the team with ad-hoc requirements such as audits
• Assisting in handling the financial operations of the company
• Assisting with implementing and maintaining internal financial controls and procedures
• Ensuring accuracy of data within the system
• Assisting the finance team with daily tasks

Your expertise:

Experience

• At a minimum, internship or co-op training experience in accounting tasks such as month-end closing, financial reporting, and supporting daily operations.
• Experience with month-end closing and financial reporting tasks.
• Familiarity with accounting software like Oracle is preferred but not required.
• Degree in Accounting or Finance.

Skills:

• Proficiency in Microsoft Office, particularly Excel and Word.
• Basic understanding of accounting principles and financial reporting.
• Strong analytical and problem-solving abilities.

Attributes:

• Detail-oriented and precise, with strong organizational skills.
• Proactive and dependable, committed to delivering timely outputs.
• Collaborative and adaptable, excelling in team-oriented environments.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.

Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration. If this sounds like you: curious, driven, and ready to build, we’d love to meet you 

Apply now and join the next generation of Builders!

About Tamara's Builders Program 

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.
Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.
From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.

About the role

We’re looking for a fresh graduate or early-career AI Engineer on a builder track.

This role sits between software engineering and applied AI. You will build AI-powered features end-to-end: from turning a product problem into an AI approach, to building pipelines and evaluation, to shipping reliable services in production.

You’ll work with both classical ML and generative AI (LLMs, RAG, agents) where they make sense. With the rapid pace of AI, we care more about fundamentals than buzzwords. Use AI assistants to move faster, but always own correctness, privacy, safety, and user impact.

Your responsibilities

• Build AI products that ship
  • Design and implement AI-powered features and internal tools.
  • Integrate models into real systems (APIs, workflows, dashboards, and operational processes).
• Work with LLMs in a production-ready way
  • Build retrieval-augmented generation (RAG) pipelines: data sourcing, chunking, embeddings, retrieval, and prompt templates.
  • Build agent-style workflows when needed (tool use, guardrails, and deterministic fallbacks).
• Own evaluation and quality
  • Define what “good” means: success metrics, offline tests, and human-in-the-loop review.
  • Set up evaluations for quality, safety, latency, and cost.
• Make AI reliable and safe
  • Add observability: logging, tracing, and monitoring for quality regressions.
  • Implement privacy and security controls (PII handling, access control, redaction where needed).
  • Participate in incident response and postmortems when AI systems misbehave.
• Partner across teams
  • Work with product, data, design, and engineering stakeholders to translate messy problems into measurable solutions.
  • Collaborate with platform teams to use existing data pipelines, event streams, and AI tooling responsibly.
• Use AI tools thoughtfully
  • Use AI assistants for prototyping, debugging, and documentation.
  • Validate outputs, document assumptions, and protect sensitive data.

Your expertise (must have)

• Fresh graduate or < 1 year of relevant experience (internships and projects count).
• Solid programming fundamentals in Python (preferred) or another language used for backend services.
• Strong foundations in:
  • Software engineering basics (APIs, testing, reliability)
  • Data handling (SQL and/or dataframes)
  • ML/AI fundamentals (training vs. inference, evaluation, overfitting intuition)
• Clear communication and a collaborative approach.

Nice to have

• Hands-on experience with LLMs and/or RAG from projects (LangChain/LlamaIndex or similar patterns).
• Familiarity with model serving and deployment (REST/gRPC services, batch jobs, streaming consumers).
• Exposure to MLOps concepts (experiment tracking, model registry, monitoring).
• Familiarity with vector databases, search, or information retrieval.
• Understanding of responsible AI, privacy, and security (PII handling, access control, prompt injection awareness).
• Experience using AI assistants responsibly for coding and analysis.

What success looks like

• You ship at least one AI feature or internal tool that is used by real users.
• You set up a simple evaluation and monitoring loop so the system improves over time.
• Your solutions balance quality, latency, and cost, with clear tradeoffs.
• When the AI output is wrong or risky, you can debug, mitigate, and explain why.

All qualified individuals are encouraged to apply.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the Program: 

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.
Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.
From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.

About the role:

We're looking for a fresh graduate or early-career Data Analyst on an analytical engineering path.

This role blends the best of data analysis and data engineering. You will help turn raw data into trustworthy, well-modeled datasets that:

• make definitions consistent (so "the number" means the same thing everywhere)
• improve data quality and reliability
• enable self-serve analytics and AI-assisted insights across teams (not just dashboards)

You will also help make Tamara’s data AI-ready by building well-defined datasets, metrics, and documentation that can be safely used by AI tools (and people) across the company.

With the advancement of AI, we value people who have strong fundamentals and clear thinking. Understanding data structures, measurement, tradeoffs, and how to validate results matters more than memorizing tools. You'll learn how to use AI responsibly to move faster, while still owning correctness, data quality, and interpretation.

You will collaborate with a diverse ecosystem of engineers, product experts, and business to solve real problems that impact our customers and business outcomes.

Your responsibilities

• Model and transform data for analysis
  • Build and maintain clean, reusable datasets (fact and dimension tables) that power reporting and self-serve analytics.
  • Contribute to a scalable metrics layer: define, document, and align business definitions (for example, "active user", "approval rate", "default rate").
• Support analytics and decision making
  • Answer ad-hoc questions with clear analysis and explainable methodology.
  • Turn common questions into reusable, self-serve assets: dashboards and AI-enabled workflows (a curated dataset + definitions that an AI assistant can query correctly, plus validated example analyses).
  • Create AI-friendly data products (well-defined datasets, metrics, and documentation) that teams can query through AI tools.
• Enable AI-ready analytics
  • Package datasets and metrics so they can be reliably used by AI tools (clear grain, business definitions, data contracts, examples).
  • Write AI-friendly documentation: glossary, metric definitions, common queries, and pitfalls.
  • Partner with AI and platform teams to ensure critical tables are discoverable, permissioned correctly, and safe to use.
• Ensure data quality and reliability
  • Write basic tests, checks, and monitoring for key datasets and critical metrics.
  • Troubleshoot data issues and improve reliability from source to reporting.
• Work effectively with engineering and product
  • Collaborate with data engineers on schema changes, event tracking, and pipeline improvements.
  • Translate ambiguous business questions into measurable analyses, and communicate findings clearly.
• Use AI tools thoughtfully
  • Use AI to accelerate SQL drafting, code scaffolding, and documentation.
  • Validate AI outputs, document assumptions, and protect sensitive data.

Your expertise (must have)

• Fresh graduate or < 1 year of relevant experience (internships, projects, or part-time roles count).
• Solid SQL fundamentals (joins, aggregations, basic window functions).
• One programming language for analysis (preferably Python) with basic skills in:
  • Data manipulation (tables/dataframes)
  • Basic statistics (distributions, sampling intuition, confidence basics)
• Strong analytical thinking:
  • Ability to define a problem, form hypotheses, validate data, and explain results.
• Strong attention to detail and commitment to accurate, reliable outputs.
• Ability to work effectively in a team-oriented environment.

Nice to have

• Exposure to data modeling concepts (star schema, slowly changing dimensions, metrics definition).
• Familiarity with modern analytics stacks (dbt, BigQuery, Snowflake, Looker, PowerBI, Tableau) through coursework or projects.
• Experience creating AI-ready data assets (clean semantic layers, metric definitions, data contracts, documentation, and evaluation or sanity-check checklists) is a plus.
• Experience using AI assistants responsibly to accelerate analysis or analytics engineering work (for example, SQL drafting, code scaffolding, documentation).
• Experience with version control (Git) or basic software engineering practices.
• Understanding of event tracking and product analytics (funnels, cohorts, retention).
• Knowledge of responsible data handling (PII basics, access controls, safe sharing).

What success looks like

• You can independently produce a well-structured analysis with clear assumptions and validation steps.
• You contribute at least one reliable dataset or transformation that becomes a shared building block for analytics.
• Stakeholders can answer more questions with self-serve and AI-assisted exploration, with less back-and-forth.
• A key dataset or metric you built becomes usable through AI tools with consistent answers (validated against a source-of-truth definition).
• You can spot when results look off, debug quickly, and explain the root cause.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the Program: 

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.
Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.
From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.

About the role 

We’re looking for a fresh graduate or early-career Data Platform Engineer on a builder track.

This role is for someone who wants to build the foundations behind analytics and AI. You will help develop and run the data platform that makes data available, secure, governed, and fast. That includes pipelines, event streaming ingestion, warehouses and lakes, and the guardrails that keep data trusted.

With the advancement of AI, we care more about strong fundamentals than memorizing tools. Use AI assistants to move faster, but always own correctness, reliability, and security.

Your responsibilities

• Build and maintain the data platform
  • Help develop and maintain platform architecture (data warehouse, data lake, governance, protection).
  • Keep the platform reliable, observable, and ready to scale.
• Build robust pipelines (ELT/ETL + event-driven)
  • Build the infrastructure required for optimal extraction, transformation, and loading using SQL and big data technologies.
  • Augment batch pipelines with event-driven patterns where it makes sense (streaming ingestion, CDC, near-real-time processing, and reliable delivery).
  • Improve pipeline performance, cost, and reliability.
• Make the platform easier every week
  • Identify, design, and implement internal improvements: automate manual processes, optimize data delivery, and redesign components for scalability.
• Enable analytics and AI use cases
  • Build platform primitives and data products that power self-serve analytics and AI-assisted insights (not only dashboards).
  • Support analytics tooling that uses the pipelines to deliver actionable insights into customer acquisition, operational efficiency, and key business metrics.
• Partner with stakeholders
  • Work with stakeholders including Executive, Product, Data, and Design teams to resolve data technical issues and support infrastructure needs.
• Keep data secure across boundaries
  • Help keep data separated and secure across national boundaries, including through multiple data centers and appropriate access controls.

Your expertise (must have)

• Fresh graduate or < 1 year of relevant experience (internships and projects count).
• Solid programming fundamentals in Python, Java, Go, or similar.
• Strong SQL fundamentals.
• Understanding of data concepts: schemas, partitions, data quality, SLAs, and basic security/PII awareness.
• A problem-solving mindset and comfort debugging systems end-to-end.
• Clear communication and a collaborative approach.

Nice to have

• Familiarity with cloud data stack concepts (warehouses, object storage, orchestration, streaming).
• Exposure to event streaming (Kafka concepts like topics, partitions, consumer groups) or CDC.
• Experience with dbt, Airflow, Spark, or similar tools (coursework or projects count).
• Basic Terraform/IaC and CI/CD familiarity.
• Experience using AI assistants responsibly for coding, debugging, and documentation.

What success looks like

• You ship at least one production-ready pipeline or platform improvement that reduces toil or improves reliability.
• You can debug a data issue from source to downstream consumption with clear root cause and fix.
• Teams can onboard to data sources faster, with better documentation and fewer manual steps.
• Platform reliability and data quality improve in measurable ways (latency, failures, freshness, or coverage).

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.

Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.

If this sounds like you: curious, driven, and ready to build, we’d love to meet you

Apply now and join the next generation of Builders!

About Tamara's Builders Program 

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.
Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.
From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.

About the role

We’re looking for a fresh graduate or early-career Associate Data Scientist on a builder path.

This role blends product thinking, applied statistics, and production-minded analytics. You will:

• turn ambiguous problems into measurable questions
• build reliable measurement (metrics and experimentation)
• create lightweight models and decision tools that teams can use in real workflows
• partner closely with engineering, product, and risk to improve customer outcomes and business performance
• build AI-assisted decision workflows (for example, LLM-powered analysis copilots backed by a curated metrics layer, with clear guardrails and validation)

With the advancement of AI, we value people who have strong fundamentals and clear thinking. Understanding data generation, measurement, tradeoffs, and how to validate results matters more than memorizing tools. You'll learn how to use AI responsibly to move faster, while still owning correctness, robustness, and interpretation.

Your responsibilities

• Define problems and measurement
  • Translate product or business questions into testable hypotheses and clear success metrics.
  • Build and maintain metric definitions and analysis templates so decisions are consistent and repeatable.
• Experimentation and causal thinking
  • Design, analyze, and interpret A/B tests (and quasi-experiments when randomization is not possible).
  • Partner with product and engineering to ensure correct tracking, guardrails, and experiment quality.
• Modeling for decisions (practical ML)
  • Build baseline predictive and segmentation models (for example, churn propensity, risk signals, customer clustering) with clear evaluation and limitations.
  • Focus on models that are actionable: who will use them, when, and what decision they change.
• Applied AI (LLMs) for analytics and decisioning
  • Prototype small, safe LLM use cases that improve how teams explore data (for example, natural-language Q&A over a curated dataset, summarizing experiment results, or generating investigation checklists).
  • Help define evaluation and validation approaches for AI-assisted outputs (sanity checks, golden queries, offline test sets, and human review loops).
  • Partner with platform and security stakeholders to ensure AI workflows are permissioned correctly and avoid leaking sensitive data.
• Analytics that ships
  • Create reusable, well-documented analysis assets: datasets, feature tables, notebooks, dashboards, and simple services or jobs.
  • Collaborate with data engineering to productionize reliable pipelines where needed.
• Data quality and reliability
  • Validate data inputs, monitor key metrics, and investigate anomalies.
  • Document assumptions and build sanity checks so analyses and models are trustworthy.
• Responsible use of AI tools
  • Use AI to accelerate coding, documentation, and exploration.
  • Validate AI outputs, protect sensitive data, and follow safe data handling practices.

Your expertise (must have)

• Fresh graduate or < 1 year of relevant experience (internships, capstone projects, or part-time roles count).
• Strong SQL fundamentals (joins, aggregations, window functions).
• One programming language for data (preferably Python) with basic skills in:
  • Data manipulation (tables/dataframes)
  • Statistics fundamentals (distributions, sampling intuition, confidence basics)
  • Basic modeling (regression/classification basics and evaluation intuition)
• Strong analytical thinking:
  • Ability to define a problem, validate data, and explain results clearly.
• Strong attention to detail and commitment to accurate, reliable outputs.
• Ability to work effectively in a team-oriented environment.

Nice to have

• Exposure to experimentation platforms or frameworks (for example Statsig, Optimizely, internal experimentation tooling).
• Familiarity with modern analytics stacks (dbt, BigQuery, Snowflake, Looker, PowerBI, Tableau) through coursework or projects.
• Exposure to ML tooling (scikit-learn, notebooks, basic MLOps concepts) and version control (Git).
• Familiarity with LLM concepts (prompting basics, retrieval/RAG intuition, and evaluation approaches) through coursework or side projects.
• Understanding of product analytics concepts (funnels, cohorts, retention) and causal pitfalls (selection bias, confounding).
• Experience creating AI-ready data assets (clean semantic layers, metric definitions, data contracts, documentation, and sanity-check checklists).
• Knowledge of responsible data handling (PII basics, access controls, safe sharing).

What success looks like

• You can independently deliver an end-to-end analysis with clear assumptions, validation steps, and a concrete recommendation.
• You help ship at least one decision tool (experiment, metric framework, or lightweight model) that changes a product or business decision.
• Stakeholders can run repeatable analyses with less back-and-forth, and your work reduces ambiguity in key metrics.
• You can spot when results look off, debug quickly, and explain the root cause.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the Program: 

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.
Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.
From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.

About the role

We’re looking for a fresh graduate or early-career Machine Learning Engineer on a builder track.

This role is for someone who wants to take ML from “cool idea” to “running in production”. You will work across data, modeling, and software engineering to build, deploy, and operate models that improve customer experience, reduce risk, and unlock operational efficiency.

With the advancement of AI, we care more about fundamentals than buzzwords. Use AI assistants to move faster, but always own correctness, safety, privacy, and performance.

Your responsibilities

• Build and ship ML systems
  • Develop and deploy ML models and services that solve real business problems.
  • Write production-quality code, tests, and documentation.
• Own the full model lifecycle
  • Help with data understanding, feature creation, training, evaluation, and iteration.
  • Set up offline and online evaluation, and monitor performance after release.
• Make ML reliable in production
  • Improve model serving reliability, latency, and cost.
  • Implement monitoring for data drift, model drift, and key quality metrics.
  • Participate in incident response and postmortems when needed.
• Work with data and platform teams
  • Partner with data engineers and platform engineers on pipelines, event-driven signals, and data quality.
  • Use event streaming patterns when appropriate (near-real-time features, online scoring, CDC signals).
• Build tools that help others move faster
  • Contribute to reusable training and serving components (templates, libraries, CI/CD, feature pipelines).
  • Help enable safe self-serve ML and AI usage across teams.
• Use AI tools thoughtfully
  • Use AI to accelerate prototyping, debugging, documentation, and test generation.
  • Validate outputs, document assumptions, and protect sensitive data.

Your expertise (must have)

• Fresh graduate or < 1 year of relevant experience (internships and projects count).
• Solid programming fundamentals in Python (preferred) or another language used for ML systems.
• Strong fundamentals in:
  • Data structures and algorithms (enough to write efficient, reliable code)
  • Probability and statistics basics
  • ML fundamentals (supervised learning, overfitting, validation, metrics)
• Comfort working with data using SQL and/or Python.
• A problem-solving mindset and curiosity to learn quickly.
• Clear communication and a collaborative approach.

Nice to have

• Experience with common ML libraries (scikit-learn, PyTorch, TensorFlow) through coursework or projects.
• Familiarity with model deployment patterns (APIs, batch scoring, streaming/online scoring).
• Exposure to MLOps concepts (experiment tracking, model registry, CI/CD, monitoring).
• Familiarity with cloud (GCP/AWS) and containers (Docker) is a plus.
• Understanding of responsible AI and privacy (PII handling, access control, evaluation).
• Experience using AI assistants responsibly for coding and analysis.

What success looks like

• You ship at least one end-to-end ML improvement (model, feature, or service) that runs reliably.
• You can explain model performance clearly: what improved, what did not, and why.
• Monitoring is in place for your models, and you react quickly when metrics drift.
• You reduce manual effort for the team by adding a reusable component, template, or automation.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

About Channel Partnership Manager role

You’ll be paired with an executive mentor, gain hands-on experience, and be exposed to different parts of the business. High-performing graduates will have the opportunity to rotate across teams and receive permanent offers based on performance.

We’re looking for ambitious, curious, and driven graduates who are ready to make an impact from day one.

Your role

As a Channel Partnership Manager, you’ll play a key role in identifying, developing, and managing high-impact channel partnerships that support Tamara’s growth strategy. You will collaborate with ecosystem players such as fintechs, e-commerce platforms, and strategic distribution partners to unlock new customer acquisition channels and expand Tamara’s reach. This is a strategic and execution-focused role with direct impact on revenue and market presence.

Your responsibilities

• Build and manage relationships with key distribution and referral partners such as fintechs and e-commerce platforms
• Support partnership proposals and agreements, ensuring smooth execution and mutual value delivery
• Monitor partner performance and drive improvements in sign-ups, engagement, and GMV
• Lead co-marketing and joint go-to-market initiatives to boost partner-led acquisition
• Track initiative performance and optimize strategies for better results
• Analyze market trends to identify new partnership opportunities
• Collaborate with internal teams (Demand Generation, Product, Integration, Onboarding) to align partnership activities
• Deliver training sessions and create scalable enablement materials for partners and their merchant networks

Your expertise

Experience:

• 3-5 years of experience in partnerships, channel sales, business development, or commercial roles
• Experience in fintech, payments, e-commerce, or SaaS is a plus

Skils

• Strong relationship management and communication skills
• Strategic thinking with the ability to structure and support high-impact partnerships
• Comfortable with data analysis and performance tracking
• Excellent project management and stakeholder coordination abilities

Attributes:

• Proactive, collaborative, and commercially minded
• Thrives in a fast-paced, high-growth environment
• Passionate about driving business growth through partnerships
• Detail-oriented and outcome-driven

About us 

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your role

We are seeking an experienced and dynamic Collection Team Lead to manager our internal tele-calling collection team. In this role, you will be responsible for overseeing a team of more than five collectors, creating strategies for collection calling, ensuring daily targets are met, maintaining high standards of compliance and call quality, and driving performance improvements. You must bring previous experience in managing tele-calling or collections teams, with a proven track record of delivering results in high-pressure, target -driven environments. 

Your responsibilities

• Lead and manage a team of internal tele-callers focused on debt collections
• Define agent efficiency KPIs to monitor day to day performance
• Monitor daily team performance against defined KPIs and collection targets
• Conduct regular team huddles, one-on-one reviews, and performance appraisals
• Ensure adherence to regulatory compliance and internal quality standards in all collection activities.
• Provide training and development support to team members to improve productivity and call quality.
• Handle escalations and support resolution of complex customer interactions.
• Generate daily, weekly, and monthly performance and productivity reports.
• Collaborate with internal stakeholders to streamline collection workflows and system improvements.
• Do comparative analysis with industry best practices and suggest improvements in Tamara collection process.

Your expertise

• Minimum 3–5 years of experience in a tele-calling or collections environment.
• At least 1–2 years of proven experience managing a collections or tele-calling team
• Strong leadership and team management skills.
• Proficiency in MS EXCEL and or collection CRM systems.
• Excellent communication and interpersonal skills.
• Strong analytical mindset and results-driven approach.
• Fluency in Arabic and English is preferred.

All qualified candidates are encouraged to apply!

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

About Your Role:

As a Communications Specialist, you’ll support the planning and execution of campaigns, content, and communication initiatives across Tamara’s products and audiences. You will work closely with different teams to bring business priorities to life through clear messaging, strong storytelling, and high-quality execution.

This role requires you to be equal parts storyteller, project manager, and creative thinker.

One minute you will be building campaign plans, timelines, and coordinating stakeholders. The next, you will be shaping narratives, reviewing creative, writing messaging, and thinking about what will actually make a customer stop, care, and remember.

You should be able to think about campaigns as full 360 ecosystems with many moving parts, while also having strong creative instincts and a clear point of view on what good looks like.

You do not need to be a designer, but you should know how to judge whether an idea, message, visual, or campaign feels strong, relevant, and high quality.

Most importantly, we are looking for someone who takes ownership, has high standards, communicates clearly, and enjoys leading projects end-to-end.

Key Responsibilities:

Campaign Strategy & Delivery

• Own end-to-end campaign delivery across the KSA market, from brief to launch to reporting.
• Translate business objectives into clear communication strategies, customer narratives, and actionable campaign plans.
• Build 360 campaign plans across multiple channels.
• Partner with the relevant teams across CRM, in-app, events, PR, and other channels to ensure messaging is aligned and consistent across all customer touchpoints.
• Ensure campaign narratives, tone of voice, and key messages are carried consistently across all channels.
• Lead multiple campaigns and priorities simultaneously while maintaining strong attention to detail and timelines.
• Reverse engineer campaign execution by identifying dependencies, stakeholders, blockers, and required outputs from the start.

Storytelling & Creative Direction

• Craft compelling narratives and messaging that connect business priorities with customer needs.
• Ensure all campaigns are grounded in customer insight, market context, and local relevance.
• Partner with internal teams to simplify complex topics into engaging, easy-to-understand communication.
• Review and guide creative outputs to ensure they meet Tamara’s quality standards.
• Maintain a high bar for quality across copy, creative, messaging, and execution.

Stakeholder & Cross-Functional Management

• Build strong relationships across teams and act as the connective tissue between different functions.
• Drive alignment across stakeholders with clear communication, follow-ups, and strong project management.
• Manage agencies, freelancers, and vendors to ensure deliverables are on time and up to Tamara standards.

Your expertise:

Skills & Experience:

• 3-5 years of experience in campaigns, marketing or project management roles.
• Strong understanding of the KSA market, customer behavior, trends, and cultural nuances.
• Experience managing 360 campaigns across multiple channels and stakeholders.
• Strong project management and time management skills with the ability to juggle multiple priorities at once.
• Excellent written and verbal communication skills in both Arabic and English.
• Strong storytelling and messaging abilities with a sharp eye for quality.
• Strong creative judgment and ability to evaluate what good looks like across messaging, content, and creative.
• Comfortable working in fast-paced, high-growth environments with ambiguity.
• Arabic language skills are required.
• Experience working on campaigns in Saudi Arabia is a plus.

Skills:

• Excellent written and verbal communication skills in both Arabic and English.
• Strong storytelling and messaging abilities with a sharp eye for quality.
• Strong organizational skills with the ability to prioritize, multi-task, and work independently.
• Good analytical and problem-solving abilities with a focus on data-driven decision-making.
• Ability to influence and collaborate with different stakeholders across teams.

Attributes:

• Self-starter with a bias for action, thriving in fast-paced and ambiguous environments.
• Highly organized, detail-oriented, and able to keep multiple workstreams moving at once.
• Strong communicator who can build relationships and drive alignment across teams.
• Resilient and adaptable, with a can-do attitude toward challenges and opportunities.
• Goal-oriented, with high standards for quality and execution.
• Comfortable with ambiguity and able to build clarity where it does not exist.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

About Your Role:

As a Communications Specialist, you’ll support the planning and execution of campaigns, content, and communication initiatives across Tamara’s products and audiences. You will work closely with different teams to bring business priorities to life through clear messaging, strong storytelling, and high-quality execution.

This role requires you to be equal parts storyteller, project manager, and creative thinker.

One minute you will be building campaign plans, timelines, and coordinating stakeholders. The next, you will be shaping narratives, reviewing creative, writing messaging, and thinking about what will actually make a customer stop, care, and remember.

You should be able to think about campaigns as full 360 ecosystems with many moving parts, while also having strong creative instincts and a clear point of view on what good looks like.

You do not need to be a designer, but you should know how to judge whether an idea, message, visual, or campaign feels strong, relevant, and high quality.

Most importantly, we are looking for someone who takes ownership, has high standards, communicates clearly, and enjoys leading projects end-to-end.

Key Responsibilities:

Campaign Strategy & Delivery

• Own end-to-end campaign delivery across the UAE market, from brief to launch to reporting.
• Translate business objectives into clear communication strategies, customer narratives, and actionable campaign plans.
• Build 360 campaign plans across multiple channels.
• Partner with the relevant teams across CRM, in-app, events, PR, and other channels to ensure messaging is aligned and consistent across all customer touchpoints.
• Ensure campaign narratives, tone of voice, and key messages are carried consistently across all channels.
• Lead multiple campaigns and priorities simultaneously while maintaining strong attention to detail and timelines.
• Reverse engineer campaign execution by identifying dependencies, stakeholders, blockers, and required outputs from the start.

Storytelling & Creative Direction

• Craft compelling narratives and messaging that connect business priorities with customer needs.
• Ensure all campaigns are grounded in customer insight, market context, and local relevance.
• Partner with internal teams to simplify complex topics into engaging, easy-to-understand communication.
• Review and guide creative outputs to ensure they meet Tamara’s quality standards.
• Maintain a high bar for quality across copy, creative, messaging, and execution.

Stakeholder & Cross-Functional Management

• Build strong relationships across teams and act as the connective tissue between different functions.
• Drive alignment across stakeholders with clear communication, follow-ups, and strong project management.
• Manage agencies, freelancers, and vendors to ensure deliverables are on time and up to Tamara standards.

Your expertise:

Skills & Experience:

• 2+ years of experience in communications, campaigns, marketing, PR, or project management roles.
• Bachelor’s degree in Marketing, Communications, Business, Journalism, Media, or a related field.
• Fluent in reading, writing, and conversing in English.
• Strong project management skills and ability to take ownership of deliverables to achieve desired outcomes.
• Experience managing campaigns, content, social media, or brand communication initiatives.
• Strong understanding of the UAE market, customer behavior, cultural nuances, and what resonates locally.

Skills:

• Excellent written and verbal communication skills in English.
• Strong storytelling and messaging abilities with a sharp eye for quality.
• Strong organizational skills with the ability to prioritize, multi-task, and work independently.
• Good analytical and problem-solving abilities with a focus on data-driven decision-making.
• Ability to influence and collaborate with different stakeholders across teams.

Attributes:

• Self-starter with a bias for action, thriving in fast-paced and ambiguous environments.
• Highly organized, detail-oriented, and able to keep multiple work streams moving at once.
• Strong communicator who can build relationships and drive alignment across teams.
• Resilient and adaptable, with a can-do attitude toward challenges and opportunities.
• Goal-oriented, with high standards for quality and execution.
• Comfortable with ambiguity and able to build clarity where it does not exist

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.

Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. There is no playbook for that, our Tamarians are writing it every day.

Our teams are made up of innovators, problem-solvers, and learners who thrive on curiosity, ownership, and collaboration.

If this sounds like you: curious, driven, and ready to build, we’d love to meet you.

Apply now and join the next generation of Builders.

About the Program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational observer program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, Commercial, Risk, Compliance, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next, not someday, but now.

About the Role

As a Compliance Associate at Tamara, you will play a key role in ensuring that Tamara’s operations, products, and communications align with applicable regulatory requirements in the United Arab Emirates and Tamara’s internal governance standards.

You will support compliance activities across frameworks governed by UAE regulators including the Central Bank of the UAE (CBUAE), DFSA (where relevant), ADGM FSRA (where relevant), and other applicable consumer protection, AML, privacy, and payments regulations.

You will help maintain a strong compliance framework that promotes accountability, transparency, and readiness for regulatory oversight.

You will support the department in reviewing policies, contracts, products, and advertisements; conducting internal compliance reviews; preparing regulatory submissions; and ensuring all compliance activities are properly documented and traceable. Through your work, you will help safeguard Tamara’s regulatory standing while enabling responsible business growth and innovation.

You are detail-oriented, curious, and collaborative, someone who thrives in a fast-paced, evolving environment where compliance acts as a trusted business partner.

Your Responsibilities

• Support as a point of contact with UAE regulators by helping the team prepare responses, track requests, and organize regulatory communications and inspections.
• Help prepare and submit regulatory reports, both periodic and ad hoc, by coordinating with internal teams to collect and verify required information.
• Assist in conducting compliance reviews and monitoring activities to ensure internal practices meet UAE regulatory requirements and company policies.
• Review policies, contracts, products, customer journeys, and marketing materials with guidance from senior team members to ensure alignment with regulatory and consumer protection requirements.
• Work closely with business teams to help them understand regulatory expectations and ensure new initiatives are compliant before launch.
• Help develop and update compliance guides, trackers, and awareness materials to support different departments.
• Support in maintaining and updating the Annual Compliance Plan, tracking deadlines, progress, and follow-up actions.
• Ensure all compliance activities, reports, and communications with regulators are clearly documented and easy to trace for future reference.
• Track and follow up on open compliance observations to ensure they are resolved within agreed timelines.
• Support AML/CFT, sanctions screening, and customer protection initiatives where required.

Your Expertise

• Bachelor’s degree in Law, Business Administration, Finance, or a related field.
• 0–2 years of experience in Regulatory Compliance, ideally within FinTech, Consumer Finance, Banking, or Payments.
• Good understanding of the UAE regulatory landscape, particularly frameworks relevant to payments, lending, consumer finance, and fintech businesses.
• Familiarity with CBUAE regulations, AML/CFT obligations, and consumer protection expectations is an advantage.

Skills

• Basic understanding of UAE financial services regulations, with eagerness to learn through hands-on experience.
• Strong analytical and organizational skills to review information, identify gaps, and support regulatory reporting.
• Good documentation and reporting skills, ensuring accuracy and traceability in all compliance activities.
• Clear and professional communication skills in both Arabic and English for working with internal teams and regulators.
• Strong collaboration and coordination abilities to support cross-functional teams in meeting compliance requirements.
• Attention to detail and a commitment to maintaining complete records of compliance reviews, submissions, and communications.

Attributes

• Organized, detail-oriented, and proactive, with a strong sense of responsibility.
• Curious and eager to learn, especially about regulatory compliance and the UAE financial services landscape.
• Adaptable and solution-oriented, able to handle changing priorities in a fast-paced environment.
• Team player who values collaboration, accountability, and clear communication.
• Motivated by Tamara’s mission to uphold trust, transparency, and excellence in compliance and governance.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. 

Your role

We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This role will be based onsite in our Riyadh Office.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Answer inbound Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.

Your expertise

• Previous customer service experience is a must (min 1-2 years)
• Native Arabic speaker. Due to human resource regulations we can only consider saudi nationals in this role.
• Previous experience in handling customer escalations is a plus
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• University degree holder 
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. 

Your role

We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our offices in Riyadh and is onsite

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.

Your expertise

• University Graduates.
• Previous customer service experience is a plus.
• Native Arabic speaker.
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders! 

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.    

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.                                                                                                                                                                                       

About the Role

We are looking for a motivated and detail-oriented Employee Relations Associate to join our People team. In this role, you will serve as the first point of contact for employee relations matters and play a key part in ensuring the vertical compliance with Saudi labor law and the regulations. Working closely with People Business Partners and People Operations, you will help investigate employee grievances, support disciplinary processes, and contribute to creating a positive, fair, and legally compliant work environment.

Responsibilities

•   Serve as an initial point of contact for employee inquiries and workplace concerns, escalating complex cases to People Business Partners as needed.
•   Assist in conducting fair and thorough investigations into employee grievances, disciplinary matters, and policy violations in accordance with the Saudi Labor Law.
•   Support the administration of disciplinary actions, performance improvement plans, and termination processes while ensuring full compliance with legal requirements.
•   Monitor and help enforce company policies and procedures to align with the Saudi Labor Law, MHRSD regulations, GOSI requirements, and internal governance standards.
•   Maintain accurate and confidential employee relations case files, documentation, and tracking logs.
•   Collaborate with People Business Partners on day-to-day generalist activities including onboarding support, employee engagement initiatives, and HR reporting.
•   Help track and analyze ER metrics (e.g., grievance resolution times, case volumes) and prepare periodic reports for management review.
•   Support the development and rollout of employee awareness campaigns on workplace policies, code of conduct, and labor rights.
•   Stay current with updates to Saudi labor regulations, Saudization (Nitaqat) requirements, and relevant employment legislation to advise the team proactively.
  
  

Your expertise

Experience

•   Bachelor’s degree in Human Resources, Business Administration, Law, or a related field.
•   1–2 years of experience in an HR generalist, HRBP support, or employee relations role, preferably within the Saudi market.
•   Internship or cooperative training experience in an HR department is a plus for fresh graduates.
  
  

Skills

•   Strong foundational knowledge of Saudi Labor Law, GOSI regulations, Wage Protection System (WPS), and Nitaqat/Saudization program.
•   Familiarity with MHRSD platforms and procedures (e.g., Qiwa, Mudad, GOSI online services).
•   Excellent written and verbal communication skills in both Arabic and English.

 Attributes

•  Strong attention to detail with the ability to handle sensitive and confidential information with discretion.
•   Good interpersonal skills and the ability to build trust with employees at all levels.
•   Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with HRIS systems is an advantage.
•   Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.

About Us 

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses. 

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your Role 

We're seeking an Engineering Manager I for one of our core engineering teams. As an Engineering Manager I, you will be crucial in leading a team to develop and enhance our payment solutions. You will guide your team in building and owning a meaningful segment of our platform, ensuring the delivery of high-quality features that create the unique experiences only Tamara can offer.

Drawing on your proficiency in software development and team leadership, you will be responsible for providing technical direction for your team, fostering a culture of quality, and driving the execution of your team's roadmap. You will lead a focused team of 4-6 engineers (Backend, Frontend, QA) and collaborate closely with designers, analysts, and product experts. Your responsibilities will center on guiding technical decisions, ensuring on-time delivery of the team's roadmap, and fostering the career growth of your engineers.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities

• Leadership: Inspire and motivate a team of 4-6 engineers within a single squad. Provide clear direction for the team, aligning their goals with the company vision and strategy. Build a healthy environment of trust, feedback, and a strong sense of ownership.
• People Development: Develop talent through ongoing coaching, mentoring, and providing challenging growth opportunities. Give candid and constructive feedback frequently. Run effective 1:1s, assess performance, and play a key role in helping us attract, develop, and retain great engineering talent for your team.
• Technical Contribution & Ownership: As a significant technical contributor, you will maintain a strong understanding of your team's software architecture. You will provide technical direction, facilitate technical decision-making in collaboration with senior engineers, and drive quality practices like code reviews and testing. You will support the adoption of engineering best practices such as CI/CD and observability.
• Execution & Delivery: Plan and manage your team's execution to deliver on roadmap commitments. Help the team break down complex topics into smaller, manageable tasks in collaboration with Product and UX. Identify risks early, communicate them to stakeholders, and work actively to mitigate them.
• Team Performance: You are accountable for your team's on-time delivery. You will help define and refine team-level processes to improve effectiveness and ensure alignment with broader organizational goals.
• Collaboration: Partner with Product and business leadership to influence product strategy and drive alignment between technical goals and product priorities. Work closely with other Engineering Managers and the architecture board to ensure consistency and shared learning.

Your Expertise

• You have 1-3 years of experience in an engineering leadership role (e.g., Team Lead, Tech Lead, or Engineering Manager), guiding a team of at least 4 engineers.
• You have a strong technical background in software development (e.g., Java, Go, Kubernetes, CI/CD, Messaging Queues, Cloud Services).
• You are motivated by working in a fast-paced, high-growth startup environment.
• You have a good understanding of Agile methodologies (Scrum/Kanban).
• Fintech/eCommerce experience is a plus.

About Us 

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses. 

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your Role 

We're seeking an Engineering Manager I for one of our core engineering teams. As an Engineering Manager I, you will be crucial in leading a team to develop and enhance our payment solutions. You will guide your team in building and owning a meaningful segment of our platform, ensuring the delivery of high-quality features that create the unique experiences only Tamara can offer.

Drawing on your proficiency in software development and team leadership, you will be responsible for providing technical direction for your team, fostering a culture of quality, and driving the execution of your team's roadmap. You will lead a focused team of 4-6 engineers (Backend, Frontend, QA) and collaborate closely with designers, analysts, and product experts. Your responsibilities will center on guiding technical decisions, ensuring on-time delivery of the team's roadmap, and fostering the career growth of your engineers.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities

• Leadership: Inspire and motivate a team of 4-6 engineers within a single squad. Provide clear direction for the team, aligning their goals with the company vision and strategy. Build a healthy environment of trust, feedback, and a strong sense of ownership.
• People Development: Develop talent through ongoing coaching, mentoring, and providing challenging growth opportunities. Give candid and constructive feedback frequently. Run effective 1:1s, assess performance, and play a key role in helping us attract, develop, and retain great engineering talent for your team.
• Technical Contribution & Ownership: As a significant technical contributor, you will maintain a strong understanding of your team's software architecture. You will provide technical direction, facilitate technical decision-making in collaboration with senior engineers, and drive quality practices like code reviews and testing. You will support the adoption of engineering best practices such as CI/CD and observability.
• Execution & Delivery: Plan and manage your team's execution to deliver on roadmap commitments. Help the team break down complex topics into smaller, manageable tasks in collaboration with Product and UX. Identify risks early, communicate them to stakeholders, and work actively to mitigate them.
• Team Performance: You are accountable for your team's on-time delivery. You will help define and refine team-level processes to improve effectiveness and ensure alignment with broader organizational goals.
• Collaboration: Partner with Product and business leadership to influence product strategy and drive alignment between technical goals and product priorities. Work closely with other Engineering Managers and the architecture board to ensure consistency and shared learning.

Your Expertise

• You have 1-3 years of experience in an engineering leadership role (e.g., Team Lead, Tech Lead, or Engineering Manager), guiding a team of at least 4 engineers.
• You have a strong technical background in software development (e.g., Java, Go, Kubernetes, CI/CD, Messaging Queues, Cloud Services).
• You are motivated by working in a fast-paced, high-growth startup environment.
• You have a good understanding of Agile methodologies (Scrum/Kanban).
• Fintech/eCommerce experience is a plus.

About Us 

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role 

We're seeking an Engineering Manager II to lead a critical area of our engineering organization. In this role, you will be accountable for the delivery and technical strategy across multiple complex and related domains within our product. You will lead a high-performing team of 6-10 senior engineers, potentially structured across two squads, driving the execution of team-level goals that are directly aligned with broader organizational priorities.

Drawing on your deep expertise in software development and proven leadership, you will guide the architectural evolution of your team's systems, ensuring they are reliable, scalable, and performant. You will be a key partner to product and business leadership, influencing medium- and long-term strategy and ensuring your teams are focused on delivering measurable impact.

Your ultimate responsibility is to orchestrate technical excellence, foster the growth of senior engineers and future leaders, manage complex cross-team dependencies, and transform how millions of users engage in shopping, payment, and banking activities.

You are a driven, determined, and curious leader, who knows that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities

• Leadership & Strategy: Inspire and guide a group of senior engineers, setting a clear direction that aligns with the company vision. Drive alignment between technology goals and product priorities, advocating for long-term technical quality alongside short-term delivery.
• People Leadership & Development: Develop both direct reports and skip-levels for future leadership roles. Create growth opportunities for senior engineers, mentor those aspiring to become Engineering Manager I's, and support the success of new managers. Drive team structure decisions, hiring plans, and succession planning while effectively managing performance across all levels.
• Technical Excellence: Lead architectural discussions for your team's systems. Drive continuous improvements to system reliability, performance, and scalability. Monitor technical health and ensure the team maintains a healthy balance between new feature delivery and technical investment.
• Execution & Delivery: Define and own the delivery plans for initiatives that span multiple teams. Own resource allocation and hiring strategy for your area. Proactively identify and resolve complex cross-team delivery challenges, making strategic trade-offs between short- and long-term value. Provide clear visibility to leadership on project status, risks, and mitigation strategies.
• Product & Business Partnership: Partner directly with Product and business leadership to influence medium- and long-term product strategies. Ensure your teams are focusing on measurable outcomes and ROI, and encourage a culture of thoughtful experimentation aligned with strategic goals.
• Team Health & Collaboration: Build a healthy, inclusive environment of trust, ownership, and accountability. Foster a strong collaboration and knowledge-sharing culture. Work closely with peer Engineering Managers and the architecture board to ensure alignment and drive standards across the engineering organization.

Your Expertise

• You have at least 4+ years of experience managing one or more engineering teams, with a proven track record of managing senior individual contributors and leading projects of medium-to-high complexity.
• Demonstrated experience owning delivery for initiatives spanning multiple teams or complex product domains.
• Strong technical background in modern software development (e.g., Java/Go, Kubernetes, CI/CD, Messaging Queues, Cloud Services), with experience leading architectural discussions and driving technical strategy.
• Experience partnering with product managers to influence product roadmaps and align technical strategy with business objectives.
• Proven ability to develop engineering talent, including mentoring senior engineers and aspiring managers.
• Expertise in Agile methodologies and experience resolving complex, cross-team delivery challenges in a fast-paced environment.
• Fintech or eCommerce experience is a strong plus.

About Us 

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role 

We're seeking an Engineering Manager II to lead a critical area of our engineering organization. In this role, you will be accountable for the delivery and technical strategy across multiple complex and related domains within our product. You will lead a high-performing team of 6-10 senior engineers, potentially structured across two squads, driving the execution of team-level goals that are directly aligned with broader organizational priorities.

Drawing on your deep expertise in software development and proven leadership, you will guide the architectural evolution of your team's systems, ensuring they are reliable, scalable, and performant. You will be a key partner to product and business leadership, influencing medium- and long-term strategy and ensuring your teams are focused on delivering measurable impact.

Your ultimate responsibility is to orchestrate technical excellence, foster the growth of senior engineers and future leaders, manage complex cross-team dependencies, and transform how millions of users engage in shopping, payment, and banking activities.

You are a driven, determined, and curious leader, who knows that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities

• Leadership & Strategy: Inspire and guide a group of senior engineers, setting a clear direction that aligns with the company vision. Drive alignment between technology goals and product priorities, advocating for long-term technical quality alongside short-term delivery.
• People Leadership & Development: Develop both direct reports and skip-levels for future leadership roles. Create growth opportunities for senior engineers, mentor those aspiring to become Engineering Manager I's, and support the success of new managers. Drive team structure decisions, hiring plans, and succession planning while effectively managing performance across all levels.
• Technical Excellence: Lead architectural discussions for your team's systems. Drive continuous improvements to system reliability, performance, and scalability. Monitor technical health and ensure the team maintains a healthy balance between new feature delivery and technical investment.
• Execution & Delivery: Define and own the delivery plans for initiatives that span multiple teams. Own resource allocation and hiring strategy for your area. Proactively identify and resolve complex cross-team delivery challenges, making strategic trade-offs between short- and long-term value. Provide clear visibility to leadership on project status, risks, and mitigation strategies.
• Product & Business Partnership: Partner directly with Product and business leadership to influence medium- and long-term product strategies. Ensure your teams are focusing on measurable outcomes and ROI, and encourage a culture of thoughtful experimentation aligned with strategic goals.
• Team Health & Collaboration: Build a healthy, inclusive environment of trust, ownership, and accountability. Foster a strong collaboration and knowledge-sharing culture. Work closely with peer Engineering Managers and the architecture board to ensure alignment and drive standards across the engineering organization.

Your Expertise

• You have at least 4+ years of experience managing one or more engineering teams, with a proven track record of managing senior individual contributors and leading projects of medium-to-high complexity.
• Demonstrated experience owning delivery for initiatives spanning multiple teams or complex product domains.
• Strong technical background in modern software development (e.g., Java/Go, Kubernetes, CI/CD, Messaging Queues, Cloud Services), with experience leading architectural discussions and driving technical strategy.
• Experience partnering with product managers to influence product roadmaps and align technical strategy with business objectives.
• Proven ability to develop engineering talent, including mentoring senior engineers and aspiring managers.
• Expertise in Agile methodologies and experience resolving complex, cross-team delivery challenges in a fast-paced environment.
• Fintech or eCommerce experience is a strong plus.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA and UAE, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your role

As a FinOps Analyst you will be vital member of the Finance Operations (FinOps) team, responsible for maintaining financial operational efficiency and control. This role serves as a key contributor to FinOps projects, collaborating with internal and external stakeholders, and actively supporting the team's daily activities toward achieving financial & operational excellence.

With a strong foundation in financial literacy and analytical expertise, you will leverage data to generate actionable insights and drive informed decision-making—empowering you to transform how millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Execute daily financial operation tasks, encompassing timely and accurate transaction processing and balance reconciliations.
• Act as a key liaison with internal stakeholders, including Finance and cross-functional teams, to ensure the seamless execution of financial operations.
• Maintain and update financial operations systems and platforms to guarantee data accuracy, system integrity, and reliability.
• Drive and support pivotal FinOps projects, including spearheading stakeholder engagement and process optimization initiatives.
• Provide comprehensive support for broader FinOps activities, such as merchant settlements, payment processing, and financial reporting/forecasting.
• Contribute to continuous process improvements and automation initiatives to significantly enhance operational efficiency.
• Ensure strict adherence to internal policies, regulatory requirements, and established financial controls.
• Proactively monitor and mitigate operational risks associated with FinOps processes.

Your expertise

• Bachelor’s degree in Accounting or Finance is required, with a preference for candidates holding an ACCA, CPA, or CMA certification.
• A minimum of 2–4 years of relevant professional experience in Finance Operations (FinOps), or similar middle/back-office finance roles.
• Demonstrated proficiency with financial reconciliation tools, FinOps platforms, and advanced Microsoft Excel.
• Strong analytical abilities and critical problem-solving skills.
• Exceptional communication and interpersonal skills; business-level fluency in English is essential.
• Proven capacity for managing complex stakeholder relationships and successfully leading projects.
• High standards for accuracy and meticulous attention to detail.
• Ability to perform effectively both independently and as a contributing member of a collaborative, cross-border team.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn. 

Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners. We thrive on curiosity and collaboration. Today, we’re over 1,000 Tamarians, representing 50 nationalities, serving customers across Saudi Arabia, the UAE, and the wider GCC.

If this sounds like you: curious, driven, and ready to build—we’d love to meet you!

About Your Role

If you’re the kind of person who naturally brings people together and loves a good story, this is your seat. We aren't looking for a corporate messenger; we’re looking for a Culture Champion. This role is about making sure our team members (across all offices and time zones) actually feel like they belong to something big.

You’ll be the voice that keeps everyone in the loop and the hands that build the "buzz" through events that people actually want to attend. We’re a fast-growing team, which means you’ll get to work on a bit of everything—from All-Hands events to spotlighting the amazing people behind our projects. If you're proactive, a bit of a storyteller, and don’t mind getting your hands dirty to get things done, you’ll fit right in.

Key Responsibilities

• Craft the Narrative: You will add a lens of storytelling to all messaging and content shared with employees so that it sticks with them long after they’ve seen it.
• Spearhead Immersive Events: From high-stakes All-Hands meetings to team-building celebrations, you’ll lead the charge on events that foster a real sense of community by being our primary "boots on the ground" in Riyadh.
• Process Architecture: You won't just follow the path; you'll help build it. You will identify existing process gaps and critically analyze ways we can improve them alongside our stakeholders.
• Curate the Digital Hub: Ideate and support in keeping our internal portals fresh and user-friendly. Whether it’s a quick poll, an infographic, or a video, you’ll make sure our digital space reflects our "Simplicity" pillar.
• Highlight our People: Grow our Talent Brand and lead employee spotlights to tell the human stories behind our amazing work.
• Stakeholder Ninja: Work closely with multiple stakeholders including the People & Culture team, Executive Leadership, the CEO Office, and cross-functional teams like Finance and Design.

Your Expertise

Experience:

• 2–4 Years of Experience: You’ve spent some time in comms, events, or marketing, and you’re ready to take on more ownership.
• Educational Background: Bachelor’s degree in Marketing, Design, Visual Communications, Business, or a related field.
• Bilingual Fluency: Fluent in reading, writing, and conversing in both Arabic and English.
• Event Savvy: You’ve planned events before and know how to keep your cool when things go sideways. You take the lead on solving the problem rather than waiting for a manual.

Skills:

• Human-Centric Storytelling: You have a knack for turning a technical project update into an interesting story. You write like a human, not a robot.
• Topic Expert: You are a self-starter who can dive deep into a complex topic, ask the right questions, and find your own answers to become a go-to resource.
• Visual Storyteller: You’re a pro at crafting short-form content (think TikTok/Reels style) that people actually want to watch. You can walk into any event or situation and know exactly how to capture and direct it so it feels like a well-crafted story.
• Strategic Thinker: You don't just "post things"—you understand why we are communicating and how it helps Tamara win.
• The Organized Creative: You have a demonstrated ability to take creative ideas and turn them into structured deliverables. 

The Winning Formula:

• Ownership: You don’t wait for a checklist. You see a way to make things better, and you just go for it.
• Insatiable Curiosity: You’re genuinely interested in fintech and the people who build it. You’re always asking, "How can we make this more engaging?"
• Resilient & Humble: You can handle the "messy" parts of a scale-up. You’re confident in your ideas but humble enough to listen and learn from everyone around you.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking an IT Helpdesk Engineer to join our Egypt team. As an IT Helpdesk Engineer, you will play a vital role in supporting Tamara’s technology environment, ensuring team members have a seamless and secure experience across hardware, software, and collaboration tools. You will be the go-to person for resolving technical issues, managing assets, and supporting new technology rollouts—contributing to a scalable and secure IT infrastructure.
You are a problem solver, empathetic communicator, and team player who thrives in a fast-moving environment. You bring a hands-on approach to IT support while building strong foundations for a growing team in Egypt.
You are also excited by the possibilities of AI in IT support — from automating common troubleshooting steps to improving response times and self-service capabilities using tools like ChatGPT, Google Gemini, and other AI-powered assistants. You constantly explore how AI can improve day-to-day IT operations and reduce manual workloads.

Your responsibilities

• Set up new hire computers and ensure appropriate systems access is available by their first day.
• Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers.
• Manage and support virtual and physical conferencing setups (webcams, headsets, conference phones) and virtual meeting platforms (Google Meet, Zoom, MS Teams).
• Administer enterprise software and productivity tools, including user creation, access control, and identity management.
• Maintain IT hardware inventory and manage the procurement process of tech equipment.
• Lead IT onboarding sessions for new employees to ensure a smooth tech start.
• Implement and optimize IT systems and processes with a focus on operational efficiency and data security.
• Drive the rollout and implementation of new tools, systems, and technologies.
• Manage vendor relationships, oversee licensing needs and ensure efficient usage.
• Document all IT-related activities and build internal knowledge bases and guides.

Your Expertise

• 2–4 years of IT helpdesk or IT support experience.
• Experience supporting Google Workspace, Slack, and standard business software applications.
• Familiarity with conferencing tools like Google Meet, Zoom, and MS Teams.
• Working knowledge of identity and access management best practices.
• Prior experience in IT hardware asset management and procurement.
• Ability to manage onboarding/offboarding processes efficiently.
• Comfortable working in both in-person and remote support scenarios.
• Strong communication skills and a proactive, customer-focused mindset.
• Experience documenting IT processes and building help guides is a plus.

All qualified individuals are encouraged to apply.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role

We are looking for a Senior Machine Learning Engineer (MLE) to join our Risk Data Science team. You will play a key role in designing, building, deploying, and scaling ML models that drive credit risk, fraud prevention, behavioral scoring, and other risk-related decision systems across our business.

You will work closely with data scientists, risk analysts, and engineering teams to transform research prototypes into high-performance, production-grade solutions that operate at scale in real-time decisioning environments.

Your Responsibilities

Model Deployment & Scaling

• Productionise risk and fraud models developed by the DS team using robust, efficient, and maintainable architectures
• Design low-latency, high-availability APIs and pipelines for real-time model inference.
• Implement batch scoring systems for periodic risk assessments.=

MLOps & Infrastructure

• Build and maintain CI/CD pipelines for model deployment and monitoring.
• Set up automated feature engineering pipelines, leveraging feature stores.
• Ensure model governance: reproducibility, versioning, auditability, and compliance with regulatory requirements.

Model Monitoring & Maintenance

• Implement real-time and batch monitoring for data drift, concept drift, and model performance.
• Build automated retraining workflows and model rollback mechanisms.

Collaboration with Risk DS

• Work closely with risk data scientists to translate experimental code (Python, notebooks) into production-grade services.
• Advise DS on efficient model architectures for operational environments.
• Optimize feature computation for speed and scalability.

System Design & Integration

• Integrate models with credit underwriting, fraud detection, collections, and merchant risk systems.
• Collaborate with backend engineering to align on API contracts and system interfaces.

Your Expertise

• 6+ years of experience as an MLE, ML Engineer, Mlops Developer.
• Strong Python skills (including Pandas, NumPy, scikit-learn, PySpark, FastAPI/Flask).
• Proficiency in distributed computing frameworks (Spark, Ray) and workflow orchestration tools (Airflow, Prefect).
• Experience with MLOps tools (MLflow, SageMaker, Vertex AI, or similar).
• Strong understanding of model deployment in cloud environments (AWS/GCP/Azure).
• Solid knowledge of microservice architecture, containerization (Docker), and orchestration (Kubernetes).
• Proven track record of deploying and maintaining ML models in production at scale.
• Experience in building and integrating with real-time streaming systems (Kafka, Kinesis, Pub/Sub).

All qualified individuals are encouraged to apply.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking Partner Care Advisors for our Partner Care team. In this role, you will be crucial in providing answers to partners queries through website and live chat related to Tamara’s services. This role will be based onsite in our Riyadh Office.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Answer inbound Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.

Your expertise

• Previous customer service experience is a must (min 1-2 years)
• Native Arabic speaker.
• Previous experience in handling customer escalations is a plus
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• University degree holder
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

As a Partner Care Associate, you will be crucial in providing answers to customers queries through phone, website and live chat related to Tamara’s services. This role will be based in our Cairo, Egypt office and is an on-site role.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.

Your expertise

• University Graduates.
• Previous customer service experience is a plus.
• Native Arabic speaker.
• Fluency in English Language, B2 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

As a Partner Care Associate, you will be crucial in providing answers to customers queries through phone, website and live chat related to Tamara’s services. This role will be based in our Riyadh office and is an onsite role.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.

Your expertise

• University Graduates.
• Previous customer service experience is a plus.
• Native Arabic speaker.
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.

Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.

Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.

If this sounds like you: curious, driven, and ready to build, we’d love to meet you 

Apply now and join the next generation of Builders! 

About the program

At Tamara, we believe potential should be stretched early.

Our Flagship Builders Internship & Co-Op track is crafted for students who don’t want a passive internship but a real seat at the table. If you’re hungry to apply what you’ve learned, in a fast-moving, high-performance environment, this is where you begin.

Built for current students seeking internship or co-op opportunities, this track immerses you in meaningful, hands-on work across Product, Engineering, Design, and beyond giving you real ownership, not just exposure.

You’ll contribute to real projects and solve real problems, gaining the kind of exposure that most early-career experiences simply don’t offer. We treat interns and co-op students as future builders, because in many ways, they already are.

With our January and June cohorts, you’ll gain more than experience. You’ll gain momentum.                                                                                                                                                                 

Your role

We are offering a hands-on internship opportunity within our People Operations team for curious and eager-to-learn individuals. As a People Operations Intern, you will gain practical exposure to the day-to-day operational side of the Care people team from maintaining employee records and supporting onboarding activities to helping coordinate internal communications and events.

This role is designed for current university students or recent graduates who want to build a strong foundation in people operations. You will work under close guidance from experienced HR professionals, and no prior professional HR experience is required. What matters most is a positive attitude, reliability, and a willingness to learn. By the end of your internship, you will have a solid understanding of core HR processes and how People Operations supports a thriving workplace.

Your Responsibilities:

•   Assist with the day-to-day administrative tasks of the People Operations team, including filing, data maintenance, and document organization.
•   Help maintain and update employee records and HR databases, ensuring data accuracy and completeness under the guidance of senior team members.
•   Support the onboarding process for new hires by preparing welcome materials, scheduling orientation sessions, and ensuring workstation readiness.
•   Coordinate logistics for internal events, training sessions, and employee engagement activities (e.g., booking rooms, sending invitations, tracking attendance).
•   Assist in organizing and archiving employee documentation such as contracts, letters, and policy acknowledgments.
•   Help respond to routine employee inquiries by directing them to the appropriate HR team member or relevant company policy.
•   Support the team with basic data gathering and simple reporting tasks.
•   Carry out additional ad-hoc tasks and special projects assigned to support overall team efficiency.

Your expertise:

Education

•   Currently pursuing or recently completed a Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
•   Students in their final year or those completing a cooperative training (Co-op) requirement are encouraged to apply.

Skills:

• Strong organizational skills and attention to detail, with the ability to follow instructions carefully.
• Good written and verbal communication skills in Arabic; working knowledge of English is preferred.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) or Google Workspace.
• Ability to handle information with discretion and maintain confidentiality.
  
  

Attributes:

• Proactive and positive attitude with a strong willingness to learn.
• Reliable, punctual, and able to manage time effectively in a professional setting.
• Comfortable working in a team environment and interacting with colleagues at different levels.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role

This role requires you to be a Swiss Army knife. It'll engage every skill you have and make your brain cells perk up—left brain, right brain, and muscles you didn't know you had.

If you're the type who enjoys building the plane while it's flying, this is your seat. We're a brand-new comms department, inside a 1,000-person scale-up operating across multiple offices and time zones.

There's structure where it matters and space to build it where it doesn't exist yet.You'll help shape how we work, not just execute what's already there.

We're in charge of crafting the company's narrative and ensuring it's clear, consistent, and visible across all our stakeholders: customers, partners, media, talent, investors, regulators, and more.We're looking for a PMO Specialist to help run, coordinate, and deliver the work that keeps our Communications function moving forward.

Your Responsibilities

Strategic Project Delivery:

• Own end-to-end delivery: Lead high-impact projects and special initiatives. You will drive timelines, manage complex stakeholder relations, and ensure high-quality output across the board.
• Orchestrate complexity: Manage multiple parallel workstreams, ensuring tight alignment across cross-functional partners (Product, Finance, Legal, etc.) and leadership.
• Agency & Vendor Stewardship: Lead the analytical and negotiation process with agencies and vendors. You will work directly with agency owners to define scope, refine performance metrics, and ensure commercial alignment with our strategic goals.

Strategic Planning & Executive Influence:

• Drive planning cycles: Lead the operational aspects of annual planning, budgeting, and OKR processes. You will be responsible for the integrity of the data and the quality of materials presented to executive leadership and the CEO Office.
• Strategic facilitation: Proactively manage stakeholder alignment, ensuring clear communication and progress across the organization.

Operational Excellence & Architecture:

• Build and scale: Don’t just follow processes—architect them. You will identify gaps in our current operations and build scalable frameworks from scratch to improve team efficiency.
• Drive truth and transparency: Establish and enforce rigorous standards for documentation, tracking, and reporting that serve as the "single source of truth" for the department.

Commercial & Contract Rigor:

• Lead contract lifecycle: Take ownership of the coordination of agreements, NDAs, and vendor contracts, working closely with Legal and Finance to navigate complex procurement cycles.
• Financial stewardship: Proactively manage the financial health of the function, including budget tracking, billing, and vendor management, with high precision and autonomy.

You'll work closely with:

• Internal teams (Finance, Legal, Product, IT, Design, HR)
• External agencies and vendors
• Executive leadership and the CEO Office

Your expertise

Skills & Experience:

• Strategic Project Leadership: Proven ability to manage competing priorities and complex stakeholder landscapes in a fast-paced environment.
• Cross-Functional Collaboration: Demonstrated success working in diverse, high-impact teams, with the ability to bridge gaps between different departments to drive collective progress.
• Exceptional Communication: Expert-level written and verbal communication, with the ability to synthesize complex data into clear, persuasive narratives for senior leadership.

Mindset:

• Owner Mindset: You take full ownership of your domain. You don’t wait for instructions to fix broken processes—you see them, you build the solution, and you own the outcome.
• Comfort with Ambiguity: You thrive in environments where the path isn’t clearly defined. You have a natural ability to create structure out of chaos.
• High-Stakes Grit: You are ambitious, hungry to learn, and capable of working effectively across multiple priorities in a high-pressure, fast-moving business environment.

Independent Driver: You are a self-starter who can navigate complex organizational structures to push progress forward, even when resources are constrained.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Product Designer for our Product Design team. As Product Designer, you will be crucial in you will partner with cross-functional teams who are charged with revolutionizing how people shop, pay and bank

Drawing on your proficiency in product design and creating products with strong user centricity, you will be responsible for striking a balance between having a strong desire to understand user behavior and business performance and having a love for developing highly functional and emotionally meaningful experiences to create unique experiences only Tamara can provide. 

With a proven track record of designing successful user experiences,  you will collaborate with a diverse ecosystem of talented engineers, designers, analysts, product experts, and other team members to leverage system design, create technical solutions, dive deep into complex problems} and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Translate open ended, conceptual ideas into tangible product features
• Lead end-to-end design processes, from initial research to polished UI/UX designs, ensuring top-tier execution.
• Design flows and experiences that simplify and distill down complex actions into usable interfaces
• Give and take feedback from designers and a broader product team in order to continually improve for quality output
• Drive a partnership with product managers, engineers, researchers, creative designers and content strategists in order to oversee the user experience of a product from conception until launch
• Represent design to a broader product team and other leaders, articulating the rationale behind the design decisions

Your expertise

• 2+ years of experience designing and shipping features with an end-to-end experience across a variety of platforms.
• 2+ years of interaction design experience with knowledge to define how an experience should behave based on understanding people's needs, plus consideration of how this product will scale. Use appropriate prototyping tools to demonstrate how a particular flow or interaction will work.
• 2+ years of visual design experience with proficiency in typography, desktop/mobile UI, color, layout, iconography and aesthetic sense and how these elements impact product function.
• 2+ years of strategic product thinking with experience in developing product goals, identifying opportunities, and making decisions based on the impact to people and the company.

All qualified individuals are encouraged to apply.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

• Strategy & Roadmap: Define and drive the roadmap for seamless authentication (Login, Biometrics, SSO) and intelligent "Step-up" journeys (3DS, ID&V) that trigger dynamically based on risk.
• UX & Data Excellence: Use granular data to identify where users drop off in the auth funnel. Partner with Design to turn high-friction security moments into intuitive, reassuring experiences.
• Compliance & Risk Balance: Collaborate with Legal, Risk, and Compliance teams to ensure our flows meet SAMA/regional regulations without sacrificing the "Tamara speed" our customers love.
• Platform Thinking: Build scalable, API-first authentication services that can be leveraged across the entire Tamara super-app ecosystem.
• Execution: Lead a cross-functional squad of engineers, designers, and data scientists. Drive the delivery of OKRs focused on Authentication Success Rates and Account Takeover (ATO) Prevention.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

About the role

We’re seeking a Quality Leader to design, scale, and manage a world-class quality framework across all support functions (Customer and Partner Support). You will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability, coaching, and continuous feedback. This is a critical leadership role aimed at transforming quality from a compliance checkbox to a strategic performance enabler. This role will be based in our Cairo office and will be an onsite role.

Your Responsibilities

1. Strategy & Governance

• Enhance the existing quality framework to be aligned with Tamara’s customer obsession and COPC standards.
• Define clear quality KPIs, sampling methodologies, and audit scope by channel (chat, email, phone, social, partner support).
• Create a governance model linking quality to CSAT, FCR, DSAT root causes, and operations KPIs.

2. Team Management

• Lead a team of quality specialists and auditors.
• Define team capacity models and performance scorecards.
• Embed regular calibration sessions with Ops, Training, and Product.

3. Framework & Tools

• Lead the implementation or optimization of the quality management system.
• Create audit templates, rubrics, and "What Good Looks Like" playbooks per line of business.
• Collaborate with BI to build quality dashboards.

4. Insights & Continuous Improvement

• Conduct deep-dive analysis on DSAT, repeat contacts, and poor quality audits to identify systemic gaps.
• Translate quality findings into training needs, content updates, process changes, and product feedback.
• Present weekly/monthly findings in WBRs and QBRs with action plans.

5. Stakeholder Collaboration

• Partner with Training, Content, Product, Operations, and Operational Excellence teams to resolve root causes.
• Drive cross-functional alignment on remediation plans for systemic quality defects.
• Support new initiatives with tailored QA tracking

Your Expertise

Experience

• 5+ years in customer experience quality management, preferably in fintech or tech support environments.
• Proven track record of designing and scaling QA programs, including calibration and performance insights.
• Experience leading teams across multiple geographies or third-party vendors.
• Exposure to COPC, ISO 9001, or other quality management standards is preferred
• Experience working with Zendesk, Genesys, Tableau, and Quality Management Systems.

Skills

• Deep knowledge of QA tools, contact center metrics, and audit methodologies.
• Strong analytical and storytelling capabilities; able to turn raw QA data into business insights.
• Excellent communication, stakeholder influence, and change management skills.
• Advanced English in both written and verbal communication.

Mindset

• Obsessed with operational excellence and customer outcomes.
• A problem-solver who challenges the status quo and leads with data.
• Builder mentality, you don’t wait for frameworks, you create them

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the program

At Tamara, we believe potential should be stretched early.

Our Flagship Builders Internship & Co-Op track is crafted for students who don’t want a passive internship but a real seat at the table. If you’re hungry to apply what you’ve learned, in a fast-moving, high-performance environment, this is where you begin.

Built for current students seeking internship or co-op opportunities, this track immerses you in meaningful, hands-on work across Product, Engineering, Design, and beyond giving you real ownership, not just exposure.

You’ll contribute to real projects and solve real problems, gaining the kind of exposure that most early-career experiences simply don’t offer. We treat interns and co-op students as future builders, because in many ways, they already are.

With our January and June cohorts, you’ll gain more than experience. You’ll gain momentum.

Your role

We're seeking a Regulatory Reporting Intern for our Finance team. You will support regulatory and tax compliance activities by assisting with the preparation of accurate reports and ensuring timely submissions to regulatory authorities.

Drawing on your attention to detail and understanding of financial reporting, you will contribute to preparing regulatory and prudential reports in line with IFRS, support collaboration with Compliance and Finance teams, and help validate financial data to ensure accuracy and completeness.

You will also assist with tax compliance activities including VAT, corporate income tax, and withholding tax calculations and documentation, while supporting reconciliations and tax working papers to ensure compliance with regulatory requirements.

With a proactive mindset, you will support initiatives to improve reporting processes, strengthen internal controls, and document workflows to help enhance operational efficiency.

Your responsibilities 

• Assist in preparing regulatory and prudential reports in line with IFRS.
• Support timely submissions to regulatory authorities in collaboration with Compliance and Finance teams.
• Help validate financial data to ensure accuracy and completeness.
• Assist with VAT, corporate income tax, and withholding tax calculations and documentation.
• Support monthly reconciliations and tax provision working papers.
• Help ensure compliance with other regulatory tax requirements.
• Support initiatives to enhance reporting processes and strengthen internal controls.
• Assist in documenting workflows and identifying opportunities for efficiency improvements.

Your expertise

• Bachelor’s degree in Accounting, Finance, or a related field
• 0–2 years of experience.
• Foundational understanding of IFRS and tax principles
• Strong Excel skills and analytical mindset
• High attention to detail and strong sense of ownership
• Excellent communication skills in English and Arabic

Skills:

• Proficiency in Microsoft Office, particularly Excel and Word.
• Basic understanding of financial reporting standards (IFRS) and regulatory reporting.
• Familiarity with tax concepts including VAT and corporate income tax.
• Strong analytical and problem-solving abilities.

Attributes:

• Detail-oriented and precise, with strong organizational skills.
• Proactive and dependable, committed to delivering accurate and timely outputs.
• Collaborative and adaptable, comfortable working with cross-functional teams.
• Strong sense of accountability and commitment to regulatory compliance.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices. 

About the role

We’re looking for a Senior CRM & Lifecycle Specialist to own and optimize the B2B merchant lifecycle across Saudi Arabia and the UAE. You will be responsible for improving conversion rates across every step of the partner journey, from new sign-ups to transacting merchants, and for driving product adoption and retention via personalized, data-driven lifecycle campaigns.

This is a highly cross-functional role that collaborates closely with the Product, Data, Content, and Performance teams. You will own CRM strategy, campaign logic, segmentation, and performance, while coordinating execution with our CRM agency.

What You’ll Do

• Lifecycle Strategy: Design full-funnel lifecycle journeys to convert leads, drive adoption of Tamara’s products, and ensure merchant retention.
• Funnel Optimization: Own conversion metrics across CRM stages (KYB In Progress, Qualified, Live, Transacting) and reduce drop-off at each step.
• Journey Execution Oversight: Coordinate with the CRM agency to deploy journeys across the different channels and optimize performance.
• Event & Data Logic: Collaborate with Product and Data teams to define and improve CRM events, and triggers.
• CRM Hygiene & Integration: Maintain CRM data health and resolve issues like duplicate users, invalid events, or broken journeys if they arise.
• Segmentation & Rules: Own segmentation criteria, lifecycle rules, and eligibility logic across the funnel and countries.
• Testing & Reporting: Run A/B tests on messaging, frequency, and touchpoints. Define success metrics and build dashboards to monitor CRM performance.
• Placement Optimization: Work with Product to introduce new CRM placements inside the Partner Portal and onboarding experience.

Technical Capabilities

• Complex CRM Logic Implementation: Expertly configure and maintain advanced CRM logic using dynamic content, Liquid logic, webhooks, and connected content to deliver hyper-personalized experiences.
• Technical Execution: Independently manage complex workflows, event integrations, CRM system configurations, and troubleshooting when needed.
• Tool Familiarity: Experience with tools such as Braze & Salesforce.
• HTML Knowledge: Familiarity with HTML is a plus.

What You’ll Bring

• 4+ years of experience in CRM, lifecycle marketing, or marketing automation (B2B, SaaS, fintech, or marketplaces preferred).
• Strong track record improving conversion rates and funnel velocity through CRM programs.
• Experience managing CRM agencies.
• Data-driven mindset with working knowledge of UTM frameworks, segmentation, and marketing attribution.
• Comfort working with technical teams on events, APIs, and CRM system logic.

Performance Metrics

Success in this role will be measured by:

• Funnel conversion improvements.
• Reduced lifecycle drop-offs and increased velocity to first transaction.
• Uplift in transaction volumes due to CRM journeys.
• CRM data accuracy and reduced duplication/errors.
• Volume and learnings from lifecycle experiments.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

Tamara is seeking a Senior QA Engineer to join our team. As a key member, you'll ensure product and service quality while delivering exceptional user experiences.

You'll leverage your software quality assurance expertise to manage testing processes and design, implementing solutions that maintain high standards across our systems. Working closely with engineers, designers, product managers, and other stakeholders, you'll develop technical test solutions, lead automation efforts, and enhance QA CI/CD processes.

We seek a talented QA professional who combines technical excellence with strong communication skills and a passion for quality. If you thrive in fast-paced environments, enjoy team collaboration, and tackle challenges with a solution-oriented approach, we want to connect with you.

Your responsibilities

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Work on  both manual and automation testing of mobile applications (Android and iOS), Web and backend services
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation test using internal automation framework and system
• Identify the root caused issue, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Collaborate with internal teams, such as developers and product managers, to identify system requirements, adhering to Agile methodologies and practices.
• Able to adapt with new testing tools and test methodologies

Your expertise

• 6+ years of relevant experience as a Quality Assurance Engineer or Software Test Engineer with a bachelor’s degree in computer science
• Experience working with different frameworks like Detox, Selenium, TestNg,, Appium  etc.
• Experience with Manual and Automation Testing (API, E2E, Mobile)
• Design and development skills in Javascript, Java
• Experience with MySQL and scripting
• Experience with DevOps, AWS is a plus
• Experience with CI/CD tools, and continuous integration concepts 
• Fluency in English.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

About the role

This is a startup-within-a-startup role. You will be responsible for building a net new banking product from scratch for the Saudi Arabia market — from ideation through design and launch.

This role is high ambiguity, high complexity, and requires someone who thrives in uncharted territory. There is no playbook — you will write it. You must be comfortable navigating ambiguity, making tactical trade-offs, and moving with execution velocity.

As Product Manager, you will own the end-to-end product lifecycle of a new fintech product that will advance how merchants at Tamara manage their money. You will work daily with a full-stack team — engineers, product designers, researchers, data analysts, operations, and business stakeholders — to ship an innovative and incredible experience.

Key Responsibilities:

• Own the execution, vision & strategy for a net new fintech vertical.
• Work with engineers, designers, data scientists, and commercial teams to drive the roadmap for a net-new product.
• Be technically competent enough to be able to decide on the execution plan while managing several internal technical dependencies.
• Deeply understand the KSA Fintech ecosystem, compliance rules & regulations — and understand how it may impact your roadmap.
• Deeply understand the operational impacts of the products we are releasing & work with risk, compliance, treasury, customer support and others to ensure product success.
• Prototype rapidly using tools like Cursor, Claude & Codex to accelerate product development work.
• Contribute to commercial planning & GTM of the product and own the outcomes.
• Lead a core team of engineers & designers and drive the end to end execution forward.
• Contribute to the evolution of Tamara’s Product Management practices as AI scales our work.

Qualifications:

• You have 4+ years of Product Management experience, with proven experience building 0—>1 products that have shipped and scaled.
• You have worked with early stage product teams or startups and have successfully taken a product from concept to launch.
• You have strong UX taste — you care deeply about the end-to-end customer experience and can hold a high bar for product quality.
• You have experience working on complex, multi-surface products with a large blast radius of impact.
• You are a strong collaborator who works effectively with engineering, design, data, and operations teams on a daily basis.
• You are data-driven — you have strong analytical skills, are comfortable with experimentation, and can use data to inform decisions and measure outcomes.
• You are able to think from first principles, break down complex problems, and navigate ambiguity with confidence.
• You have strong business acumen — you understand unit economics, business models, and can make decisions that balance customer value with business outcomes.
• You understand regulatory requirements and operational considerations that come with building financial products.
• You are customer-obsessed — you aren’t shy about getting on calls with merchants, visiting them, and deeply understanding their needs.
• FinTech experience — you have worked on financial products before and understand the nuances of payments, banking, lending, or adjacent spaces.
• Must have the ability to use AI in their day to day to work. Preferred experience working in high-growth companies.
• Arabic speaking is required for this role — you will work closely with merchants and stakeholders in KSA.

All qualified individuals are encouraged to apply.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

About the Role

We’re looking for a Senior Product Manager to lead the Care Technology product portfolio. This role is critical to shaping how Tamara's Care ecosystem scales, driving the strategy, prioritization, and delivery of the platforms, tools, and experiences that enable efficient operations, empower frontline teams, and elevate customer and partner support outcomes.

This is a hands-on role with a people leadership dimension. You'll be setting direction for a product team while staying close to the work yourself. AI fluency is central to this role; you'll be expected to identify and drive AI integration across the care stack, and help your team build the product intuition to do the same.

This role is highly cross-functional and sits at the intersection of product, operations, and technology. You'll work closely with Engineering, Design, Analytics, Care Operations and business stakeholders across Care and beyond to shape strategy and drive execution end-to-end.

Responsibilities

• Own and drive the Care Tech roadmap, balancing short-term delivery with long-term strategic bets
• Translate business needs into clear requirements and prioritization frameworks
• Lead and develop Product Managers and Designers, fostering strong product craft
• Drive AI adoption across the care stack, from workflows to agent tools and conversational experiences
• Align cross-functionally to solve high-impact problems with the right guardrails
• Define and track success metrics to guide prioritization and resource allocation
• Partner with Engineering and Design to drive execution, resolve trade-offs, and maintain momentum
• Establish scalable documentation and knowledge-sharing practices

What You’ll Need

Experience

• 7+ years of product management experience, with 2+ years leading other Product Managers.
• Track record of building internal platforms, operational tooling, or customer-facing products at scale
• Previous experience in customer service product environments.
• Fintech/financial services background is a strong plus
• Hands-on exposure to AI-powered products or features.

Skills

• Strong people leadership with the ability to coach PMs at different levels and build a high-performing, accountable team
• Excellent stakeholder management and communication across business, operations, and technical functions
• Able to turn ambiguity into structured plans, clear priorities, and well-scoped roadmaps
• Solid understanding of technical systems, APIs, and third-party integrations
• Strong product intuition around AI and automation, and how to apply them practically
• Data-driven. Uses metrics to make decisions, not just report on them
• Comfortable operating in agile environments with multiple squads and work-streams running in parallel

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

About the Role

We’re looking for a Senior Product Manager to lead the Care Technology product portfolio. This role is critical to shaping how Tamara's Care ecosystem scales, driving the strategy, prioritization, and delivery of the platforms, tools, and experiences that enable efficient operations, empower frontline teams, and elevate customer and partner support outcomes.

This is a hands-on role with a people leadership dimension. You'll be setting direction for a product team while staying close to the work yourself. AI fluency is central to this role; you'll be expected to identify and drive AI integration across the care stack, and help your team build the product intuition to do the same.

This role is highly cross-functional and sits at the intersection of product, operations, and technology. You'll work closely with Engineering, Design, Analytics, Care Operations and business stakeholders across Care and beyond to shape strategy and drive execution end-to-end.

Responsibilities

• Own and drive the Care Tech roadmap, balancing short-term delivery with long-term strategic bets
• Translate business needs into clear requirements and prioritization frameworks
• Lead and develop Product Managers and Designers, fostering strong product craft
• Drive AI adoption across the care stack, from workflows to agent tools and conversational experiences
• Align cross-functionally to solve high-impact problems with the right guardrails
• Define and track success metrics to guide prioritization and resource allocation
• Partner with Engineering and Design to drive execution, resolve trade-offs, and maintain momentum
• Establish scalable documentation and knowledge-sharing practices

What You’ll Need

Experience

• 7+ years of product management experience, with 2+ years leading other Product Managers.
• Track record of building internal platforms, operational tooling, or customer-facing products at scale
• Previous experience in customer service product environments.
• Fintech/financial services background is a strong plus
• Hands-on exposure to AI-powered products or features.

Skills

• Strong people leadership with the ability to coach PMs at different levels and build a high-performing, accountable team
• Excellent stakeholder management and communication across business, operations, and technical functions
• Able to turn ambiguity into structured plans, clear priorities, and well-scoped roadmaps
• Solid understanding of technical systems, APIs, and third-party integrations
• Strong product intuition around AI and automation, and how to apply them practically
• Data-driven. Uses metrics to make decisions, not just report on them
• Comfortable operating in agile environments with multiple squads and work-streams running in parallel

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in the New Cairo Office , with additional regional and global support offices. 

Key Responsibilities:

• Monitor and respond to customer inquiries, comments, and messages across social media platforms (e.g., Instagram, Twitter/X, Facebook).
• Ensure all responses are aligned with Tamara’s tone of voice and customer experience guidelines.
• Handle customer complaints, escalate complex issues, and follow up until resolution.
• Identify and flag potential risks, sensitive cases, or PR-related concerns to relevant stakeholders.
• Maintain SLAs, KPIs, and quality standards in all interactions.
• Collaborate with internal teams (Customer Support, Risk, Payments, Tech) to resolve customer issues.
• Document customer interactions accurately using internal tools (e.g., CRM/Zendesk).
• Support in managing app reviews and public feedback professionally.
• Track recurring issues and provide insights for continuous improvement.
  
  

Requirements:

• Experience in customer support or social media moderation.
• Strong written communication skills in Arabic and English.
• Ability to handle difficult customers with empathy and professionalism.
• Familiarity with social media platforms and customer engagement tools.
• Ability to multitask and work in a fast-paced environment.
• Basic understanding of fintech or BNPL is a plus.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.    

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.                                                                                                                                                                                                  

Your Role

As a Talent Acquisition Associate, you will play an essential role in the recruitment process by sourcing, screening, and coordinating interviews for potential candidates. You will work closely with the Talent Acquisition team to ensure a seamless and positive experience for both candidates and hiring managers.

Your responsibilities:

• Assist in the full recruitment cycle, including sourcing, screening, and scheduling interviews.
• Post job openings on various job boards and manage internal job postings.
• Review resumes and conduct initial phone screenings to assess candidate qualifications.
• Coordinate interviews between candidates and hiring managers.
• Maintain and update the applicant tracking system (ATS) with candidate information and recruitment activities.
• Communicate effectively with candidates to ensure a positive recruitment experience.
• Support hiring managers with the preparation of job descriptions and interview questions.
• Participate in recruitment events and job fairs as needed.
• Provide administrative support to the Talent Acquisition team.

Your expertise:

Experience

• At a minimum, internship or co-op training experience in HR, Talent Acquisition or Customer Service with a maximum of 2 years of experience.

Skills: 

• Excellent communication and interpersonal skills, capable of engaging with candidates and internal stakeholders at all levels.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information with discretion.
• Proficient in Microsoft Office Suite; familiarity with ATS software is a plus.

Attributes

• • Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector.
  • Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry.
  • A collaborative team player who takes initiative and brings a positive attitude to work.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. 

Your role

We're seeking a Team Leader for our Customer Experience Team. As Team Leader, you will be crucial in overseeing and assessing the activities of customer service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide. 

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This is a voice support role based onsite in our new cairo office in Egypt.

Your responsibilities

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities

Your expertise

• Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.
• Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead
• Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.
• Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements.
• Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. 

Your role

We're seeking a Team Leader for our Partner Care Team. As Team Leader, you will be crucial in overseeing and assessing the activities of  our partner care service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide. 

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This is a voice support role based onsite in our Riyadh offices.

Your responsibilities

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities

Your expertise

• Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.
• Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead
• Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.
• Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements.
• Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders! 

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.    

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.                                                                                                                                                                                      

About the Role

The Customer & Partner Care Trainer is responsible for delivering training programs that equip Customer and Partner Care teams with the knowledge, skills, and confidence required to provide excellent service.

This role plays a key part in onboarding new hires, reinforcing operational knowledge, and supporting continuous learning across the Care organization. The trainer works closely with the Training Design team and Operations to ensure training delivery is effective, engaging, and aligned with operational needs.

Responsibilities

Training Delivery

• Deliver instructor-led training sessions for new hires and existing Customer & Partner Care teams.
• Facilitate training on product knowledge, systems, workflows, customer/partner service skills, communication techniques, company policies, and new company launches for products/features.
• Ensure sessions are engaging, interactive, and aligned with learning objectives.

Onboarding Support

• Facilitate onboarding training for new Care representatives, ensuring they are equipped with the knowledge and operational understanding required to begin handling customer interactions.
• Support the transition from training to the operational environment by reinforcing key processes and expectations.

Learning Reinforcement

• Conduct refresher sessions and targeted training to address knowledge gaps or operational updates.
• Reinforce key concepts through coaching, practical exercises, and scenario-based learning.

Training Effectiveness

• Gather feedback from participants and stakeholders to evaluate training effectiveness.
• Share observations and improvement opportunities with the Training Design team to enhance future training programs.

Training Content Maintenance

• Ensure training materials provided by the Training Design team are used consistently and remain up to date during delivery.
• Flag outdated or unclear materials to the Training Design team for review and updates.

Collaboration with Operations

• Work closely with Operations leaders and SMEs to stay aligned with process updates, product changes, and operational priorities.
• Ensure training delivery reflects current operational practices.

Quality & Coaching Support

• Observe customer interactions where relevant to identify learning opportunities.
• Provide feedback and reinforcement to support the application of training in the live environment.

Continuous Learning

• Stay informed about product updates, process changes, and service standards to ensure accurate training delivery.
• Continuously improve facilitation techniques to enhance learner engagement and knowledge retention.

Your expertise

• Experience:1–2 years of experience in a full-time training role within customer support, partner support, customer service, or a related environment. TOT certification is a strong plus.
• Training and Development Skills: Strong training and development skills are essential. This includes the ability to deliver and implement effective training programs, assess training needs, and evaluate training effectiveness. 
• Communication Skills: Excellent communication skills, both verbal and written, are critical for a trainer. They must be able to effectively convey information and instructions to trainees, as well as communicate with colleagues and stakeholders.
• Customer/ Partner Care Skills: A deep understanding of customer service principles and best practices is essential. Care trainers should be able to coach trainees on how to handle various interactions, resolve issues efficiently, and maintain a positive customer/partner experience.
• Organizational Skills: Strong organizational skills are necessary to manage training schedules, materials, and resources effectively. Care trainers often juggle multiple tasks and responsibilities, so the ability to prioritize and manage time efficiently is crucial.
• Adaptability: The ability to adapt to changing priorities, technologies, and business processes is important in a fast-paced Care environment. Care trainers should be flexible and able to quickly adjust training programs as needed.

Why Tamara?

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.

Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.

Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.

From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.    

Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.                                                                                                                                                        

Role Summary

As a Training Coordinator, you will be responsible for supporting the design, delivery, and administration of training programs for care staff. This role ensures that training activities & initiatives are well-organized, effectively scheduled, and aligned with organizational standards and regulatory requirements.


Key Responsibilities

Training Coordination & Administration

• Coordinate the scheduling and logistics of training sessions, workshops, and learning programs for care staff.
• Manage training calendars and ensure sessions are communicated clearly to participants and stakeholders.
• Organize training venues, materials, equipment, and digital learning resources.
• Track attendance, completion rates, and training records.

Learning Program Support

• Support the implementation of care training programs, onboarding initiatives, and mandatory training requirements.
• Work closely with the training design team to prepare training materials and learning resources.
• Assist in maintaining learning content, presentations, and participant guides.

Learning Systems & Data

• Maintain accurate records within the Learning Management System (LMS) or other training tracking tools.
• Generate reports on training completion, compliance, and participation.
• Monitor mandatory training requirements and follow up with teams where necessary.

Stakeholder Coordination

• Liaise with care trainers and operational teams to coordinate training needs.
• Support trainers and facilitators during training sessions when required.

Quality & Continuous Improvement

• Collect participant feedback after training sessions.
• Support the review and improvement of training programs and processes.

Skills & Qualifications

Required

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field (or equivalent experience).
• 1–2 years of experience in training coordination, or learning & development roles.
• Strong organizational and scheduling skills.
• Excellent communication and stakeholder coordination abilities.
• Proficiency in Google Suite and learning management systems.

Preferred

• Experience in contact centers or fintech environments.
• Familiarity with compliance training and mandatory learning programs.
• Experience supporting training logistics for large or distributed teams.

Key Competencies

• Organization & planning
• Attention to detail
• Stakeholder management
• Communication skills
• Problem-solving
• Data tracking and reporting

What Success Looks Like in This Role

• Training programs run smoothly with minimal logistical issues.
• High training attendance and completion rates.
• Accurate and up-to-date training records.
• Positive feedback from learners and trainers.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Fraud Operations Investigator for our Fraud team. As a Fraud Investigator, you will be crucial in monitoring and investigating suspicious transactions and activities to help protect the company and customers from financial losses and reputational damage. This is from both Merchant or Customer side.

Drawing on your proficiency in uncovering harmful activities through in-depth investigations and clear reports, you will be responsible for proactively reaching out to customers and merchants to confirm crucial details and ensure smooth transactions to create unique experiences only Tamara can provide. 

With a proven track record of analyzing complex data with precision, extracting valuable insights through keen observation, connecting effectively across cultural and communication styles, fostering teamwork and success, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Responsibilities

• Monitor and analyze transactions and activities to identify potential fraud, money laundering, or other criminal activities utilize data analysis, statistical modeling, and fraud detection tools to identify suspicious patterns, trends, and anomalies in financial transactions. 
• Investigate suspicious activities and prepare detailed reports of findings.
• Collaborate with other teams to implement fraud prevention measures and improve overall security.
• Stay up-to-date with industry trends and developments in fraud prevention techniques and technologies.
• Provide support and guidance to other team members as needed.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Qualifications

• Bachelor's degree in a related field or equivalent experience
• Knowledge or Excel, SQL and Python is preferred
• 1 to 3 years of experience in fraud prevention or investigation on either Consumer or Merchant side.
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Fluency in English and Arabic

All qualified individuals are encouraged to apply.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This will be based in our offices in Cairo, Egypt.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Answer inbound Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.

Your expertise

• Minimum 1 year of customer experience in the local market
• Previous customer service experience is a plus.
• Native Arabic speaker.
• Holds a university degree 
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our Cairo Office and will be an onsite role.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.

Your expertise

• Minimum 1 year of customer experience in the local market
• Previous customer service experience is a plus.
• Native Arabic speaker.
• Holds a university degree 
• Fluency in English Language, B2 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This will be based in our offices in Cairo, Egypt.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Answer inbound Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.

Your expertise

• Minimum 1 year of customer experience in the local market
• Previous customer service experience is a plus.
• Native Arabic speaker.
• Holds a university degree 
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.