Tamara
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
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About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our offices in Riyadh and is onsite
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- University Graduates.
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Fluency in English Language, B1 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal & written communication skills.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.
Ready to apply?
Apply to Tamara
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This will be based in our offices in Cairo, Egypt.
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Answer inbound Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- Minimum 1 year of customer experience in the local market
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Holds a university degree
- Fluency in English Language, B1 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal & written communication skills.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.
Ready to apply?
Apply to Tamara
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
We're seeking Partner Care Advisors for our Partner Care team. In this role, you will be crucial in providing answers to partners queries through website and live chat related to Tamara’s services. This role will be based onsite in our Riyadh Office.
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Answer inbound Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- Previous customer service experience is a must (min 1-2 years)
- Native Arabic speaker.
- Previous experience in handling customer escalations is a plus
- Fluency in English Language, B1 profile.
- Ability to use computers.
- Ability to use internet applications.
- University degree holder
- Great verbal & written communication skills.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.
Ready to apply?
Apply to Tamara
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This will be based in our offices in Cairo, Egypt.
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Answer inbound Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- Minimum 1 year of customer experience in the local market
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Holds a university degree
- Fluency in English Language, B1 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal & written communication skills.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.
Ready to apply?
Apply to Tamara
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
As a Partner Care Associate, you will be crucial in providing answers to customers queries through phone, website and live chat related to Tamara’s services. This role will be based in our Riyadh office and is an onsite role.
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- University Graduates.
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Fluency in English Language, B1 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal & written communication skills.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.
Ready to apply?
Apply to Tamara
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
As a Partner Care Associate, you will be crucial in providing answers to customers queries through phone, website and live chat related to Tamara’s services. This role will be based in our Cairo, Egypt office and is an on-site role.
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- University Graduates.
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Fluency in English Language, B2 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal & written communication skills.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.
Ready to apply?
Apply to Tamara
About us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
About the role
We’re seeking a Quality Leader to design, scale, and manage a world-class quality framework across all support functions (Customer and Partner Support). You will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability, coaching, and continuous feedback. This is a critical leadership role aimed at transforming quality from a compliance checkbox to a strategic performance enabler. This role will be based in our Cairo office and will be an onsite role.
Your Responsibilities
1. Strategy & Governance
- Enhance the existing quality framework to be aligned with Tamara’s customer obsession and COPC standards.
- Define clear quality KPIs, sampling methodologies, and audit scope by channel (chat, email, phone, social, partner support).
- Create a governance model linking quality to CSAT, FCR, DSAT root causes, and operations KPIs.
2. Team Management
- Lead a team of quality specialists and auditors.
- Define team capacity models and performance scorecards.
- Embed regular calibration sessions with Ops, Training, and Product.
3. Framework & Tools
- Lead the implementation or optimization of the quality management system.
- Create audit templates, rubrics, and "What Good Looks Like" playbooks per line of business.
- Collaborate with BI to build quality dashboards.
4. Insights & Continuous Improvement
- Conduct deep-dive analysis on DSAT, repeat contacts, and poor quality audits to identify systemic gaps.
- Translate quality findings into training needs, content updates, process changes, and product feedback.
- Present weekly/monthly findings in WBRs and QBRs with action plans.
5. Stakeholder Collaboration
- Partner with Training, Content, Product, Operations, and Operational Excellence teams to resolve root causes.
- Drive cross-functional alignment on remediation plans for systemic quality defects.
- Support new initiatives with tailored QA tracking
Your Expertise
Experience
- 5+ years in customer experience quality management, preferably in fintech or tech support environments.
- Proven track record of designing and scaling QA programs, including calibration and performance insights.
- Experience leading teams across multiple geographies or third-party vendors.
- Exposure to COPC, ISO 9001, or other quality management standards is preferred
- Experience working with Zendesk, Genesys, Tableau, and Quality Management Systems.
Skills
- Deep knowledge of QA tools, contact center metrics, and audit methodologies.
- Strong analytical and storytelling capabilities; able to turn raw QA data into business insights.
- Excellent communication, stakeholder influence, and change management skills.
- Advanced English in both written and verbal communication.
Mindset
- Obsessed with operational excellence and customer outcomes.
- A problem-solver who challenges the status quo and leads with data.
- Builder mentality, you don’t wait for frameworks, you create them
Ready to apply?
Apply to Tamara
People Operations Intern - Builders Program (Co-op training or Internship)
Share this job
Why Tamara?
We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!
About the program
At Tamara, we believe potential should be stretched early.
Our Flagship Builders Internship & Co-Op track is crafted for students who don’t want a passive internship but a real seat at the table. If you’re hungry to apply what you’ve learned, in a fast-moving, high-performance environment, this is where you begin.
Built for current students seeking internship or co-op opportunities, this track immerses you in meaningful, hands-on work across Product, Engineering, Design, and beyond giving you real ownership, not just exposure.
You’ll contribute to real projects and solve real problems, gaining the kind of exposure that most early-career experiences simply don’t offer. We treat interns and co-op students as future builders, because in many ways, they already are.
With our January and June cohorts, you’ll gain more than experience. You’ll gain momentum.
Your role
We are offering a hands-on internship opportunity within our People Operations team for curious and eager-to-learn individuals. As a People Operations Intern, you will gain practical exposure to the day-to-day operational side of the Care people team from maintaining employee records and supporting onboarding activities to helping coordinate internal communications and events.
This role is designed for current university students or recent graduates who want to build a strong foundation in people operations. You will work under close guidance from experienced HR professionals, and no prior professional HR experience is required. What matters most is a positive attitude, reliability, and a willingness to learn. By the end of your internship, you will have a solid understanding of core HR processes and how People Operations supports a thriving workplace.
Your Responsibilities:
- Assist with the day-to-day administrative tasks of the People Operations team, including filing, data maintenance, and document organization.
- Help maintain and update employee records and HR databases, ensuring data accuracy and completeness under the guidance of senior team members.
- Support the onboarding process for new hires by preparing welcome materials, scheduling orientation sessions, and ensuring workstation readiness.
- Coordinate logistics for internal events, training sessions, and employee engagement activities (e.g., booking rooms, sending invitations, tracking attendance).
- Assist in organizing and archiving employee documentation such as contracts, letters, and policy acknowledgments.
- Help respond to routine employee inquiries by directing them to the appropriate HR team member or relevant company policy.
- Support the team with basic data gathering and simple reporting tasks.
- Carry out additional ad-hoc tasks and special projects assigned to support overall team efficiency.
Your expertise:
Education
- Currently pursuing or recently completed a Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
- Students in their final year or those completing a cooperative training (Co-op) requirement are encouraged to apply.
Skills:
- Strong organizational skills and attention to detail, with the ability to follow instructions carefully.
- Good written and verbal communication skills in Arabic; working knowledge of English is preferred.
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) or Google Workspace.
- Ability to handle information with discretion and maintain confidentiality.
Attributes:
- Proactive and positive attitude with a strong willingness to learn.
- Reliable, punctual, and able to manage time effectively in a professional setting.
- Comfortable working in a team environment and interacting with colleagues at different levels.
Ready to apply?
Apply to Tamara
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
We're seeking a Team Leader for our Partner Care Team. As Team Leader, you will be crucial in overseeing and assessing the activities of our partner care service representatives, as well as providing frequent performance feedback.
Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.
With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
This is a voice support role based onsite in our Riyadh offices.
Your responsibilities
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities
Your expertise
- Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.
- Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead
- Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.
- Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements.
- Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience
Ready to apply?
Apply to Tamara
Employee Relations Associate - Builders Program
Share this job
Why Tamara?
We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!
About the program
At Tamara, we believe exceptional talent deserves an exceptional launchpad.
Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.
Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.
From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.
Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.
About the Role
We are looking for a motivated and detail-oriented Employee Relations Associate to join our People team. In this role, you will serve as the first point of contact for employee relations matters and play a key part in ensuring the vertical compliance with Saudi labor law and the regulations. Working closely with People Business Partners and People Operations, you will help investigate employee grievances, support disciplinary processes, and contribute to creating a positive, fair, and legally compliant work environment.
Responsibilities
- Serve as an initial point of contact for employee inquiries and workplace concerns, escalating complex cases to People Business Partners as needed.
- Assist in conducting fair and thorough investigations into employee grievances, disciplinary matters, and policy violations in accordance with the Saudi Labor Law.
- Support the administration of disciplinary actions, performance improvement plans, and termination processes while ensuring full compliance with legal requirements.
- Monitor and help enforce company policies and procedures to align with the Saudi Labor Law, MHRSD regulations, GOSI requirements, and internal governance standards.
- Maintain accurate and confidential employee relations case files, documentation, and tracking logs.
- Collaborate with People Business Partners on day-to-day generalist activities including onboarding support, employee engagement initiatives, and HR reporting.
- Help track and analyze ER metrics (e.g., grievance resolution times, case volumes) and prepare periodic reports for management review.
- Support the development and rollout of employee awareness campaigns on workplace policies, code of conduct, and labor rights.
- Stay current with updates to Saudi labor regulations, Saudization (Nitaqat) requirements, and relevant employment legislation to advise the team proactively.
Your expertise
Experience
- Bachelor’s degree in Human Resources, Business Administration, Law, or a related field.
- 1–2 years of experience in an HR generalist, HRBP support, or employee relations role, preferably within the Saudi market.
- Internship or cooperative training experience in an HR department is a plus for fresh graduates.
Skills
- Strong foundational knowledge of Saudi Labor Law, GOSI regulations, Wage Protection System (WPS), and Nitaqat/Saudization program.
- Familiarity with MHRSD platforms and procedures (e.g., Qiwa, Mudad, GOSI online services).
- Excellent written and verbal communication skills in both Arabic and English.
Attributes
- Strong attention to detail with the ability to handle sensitive and confidential information with discretion.
- Good interpersonal skills and the ability to build trust with employees at all levels.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with HRIS systems is an advantage.
- Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.
Ready to apply?
Apply to Tamara
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This role will be based onsite in our Riyadh Office.
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Answer inbound Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- Previous customer service experience is a must (min 1-2 years)
- Native Arabic speaker. Due to human resource regulations we can only consider saudi nationals in this role.
- Previous experience in handling customer escalations is a plus
- Fluency in English Language, B1 profile.
- Ability to use computers.
- Ability to use internet applications.
- University degree holder
- Great verbal & written communication skills.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.
Ready to apply?
Apply to Tamara
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
We're seeking a Team Leader for our Customer Experience Team. As Team Leader, you will be crucial in overseeing and assessing the activities of customer service representatives, as well as providing frequent performance feedback.
Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.
With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
This is a voice support role based onsite in our new cairo office in Egypt.
Your responsibilities
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities
Your expertise
- Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.
- Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead
- Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.
- Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements.
- Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience
Ready to apply?
Apply to Tamara
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in the New Cairo Office , with additional regional and global support offices.
Key Responsibilities:
- Monitor and respond to customer inquiries, comments, and messages across social media platforms (e.g., Instagram, Twitter/X, Facebook).
- Ensure all responses are aligned with Tamara’s tone of voice and customer experience guidelines.
- Handle customer complaints, escalate complex issues, and follow up until resolution.
- Identify and flag potential risks, sensitive cases, or PR-related concerns to relevant stakeholders.
- Maintain SLAs, KPIs, and quality standards in all interactions.
- Collaborate with internal teams (Customer Support, Risk, Payments, Tech) to resolve customer issues.
- Document customer interactions accurately using internal tools (e.g., CRM/Zendesk).
- Support in managing app reviews and public feedback professionally.
- Track recurring issues and provide insights for continuous improvement.
Requirements:
- Experience in customer support or social media moderation.
- Strong written communication skills in Arabic and English.
- Ability to handle difficult customers with empathy and professionalism.
- Familiarity with social media platforms and customer engagement tools.
- Ability to multitask and work in a fast-paced environment.
- Basic understanding of fintech or BNPL is a plus.
Ready to apply?
Apply to Tamara
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our Cairo Office and will be an onsite role.
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- Minimum 1 year of customer experience in the local market
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Holds a university degree
- Fluency in English Language, B2 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal & written communication skills.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.
Ready to apply?
Apply to Tamara
Why Tamara?
We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!
About the program
At Tamara, we believe exceptional talent deserves an exceptional launchpad.
Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.
Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.
From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.
Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.
About the Role
The Customer & Partner Care Trainer is responsible for delivering training programs that equip Customer and Partner Care teams with the knowledge, skills, and confidence required to provide excellent service.
This role plays a key part in onboarding new hires, reinforcing operational knowledge, and supporting continuous learning across the Care organization. The trainer works closely with the Training Design team and Operations to ensure training delivery is effective, engaging, and aligned with operational needs.
Responsibilities
Training Delivery
- Deliver instructor-led training sessions for new hires and existing Customer & Partner Care teams.
- Facilitate training on product knowledge, systems, workflows, customer/partner service skills, communication techniques, company policies, and new company launches for products/features.
- Ensure sessions are engaging, interactive, and aligned with learning objectives.
Onboarding Support
- Facilitate onboarding training for new Care representatives, ensuring they are equipped with the knowledge and operational understanding required to begin handling customer interactions.
- Support the transition from training to the operational environment by reinforcing key processes and expectations.
Learning Reinforcement
- Conduct refresher sessions and targeted training to address knowledge gaps or operational updates.
- Reinforce key concepts through coaching, practical exercises, and scenario-based learning.
Training Effectiveness
- Gather feedback from participants and stakeholders to evaluate training effectiveness.
- Share observations and improvement opportunities with the Training Design team to enhance future training programs.
Training Content Maintenance
- Ensure training materials provided by the Training Design team are used consistently and remain up to date during delivery.
- Flag outdated or unclear materials to the Training Design team for review and updates.
Collaboration with Operations
- Work closely with Operations leaders and SMEs to stay aligned with process updates, product changes, and operational priorities.
- Ensure training delivery reflects current operational practices.
Quality & Coaching Support
- Observe customer interactions where relevant to identify learning opportunities.
- Provide feedback and reinforcement to support the application of training in the live environment.
Continuous Learning
- Stay informed about product updates, process changes, and service standards to ensure accurate training delivery.
- Continuously improve facilitation techniques to enhance learner engagement and knowledge retention.
Your expertise
- Experience:1–2 years of experience in a full-time training role within customer support, partner support, customer service, or a related environment. TOT certification is a strong plus.
- Training and Development Skills: Strong training and development skills are essential. This includes the ability to deliver and implement effective training programs, assess training needs, and evaluate training effectiveness.
- Communication Skills: Excellent communication skills, both verbal and written, are critical for a trainer. They must be able to effectively convey information and instructions to trainees, as well as communicate with colleagues and stakeholders.
- Customer/ Partner Care Skills: A deep understanding of customer service principles and best practices is essential. Care trainers should be able to coach trainees on how to handle various interactions, resolve issues efficiently, and maintain a positive customer/partner experience.
- Organizational Skills: Strong organizational skills are necessary to manage training schedules, materials, and resources effectively. Care trainers often juggle multiple tasks and responsibilities, so the ability to prioritize and manage time efficiently is crucial.
- Adaptability: The ability to adapt to changing priorities, technologies, and business processes is important in a fast-paced Care environment. Care trainers should be flexible and able to quickly adjust training programs as needed.
Ready to apply?
Apply to Tamara
About Us
Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi’s first fintech unicorn. Tamara’s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.
Your Role
We are seeking a dedicated Application Support Engineer to join our Technical Support team. In this role, you will be responsible for investigating, troubleshooting, and resolving technical issues reported by customers and merchants, while maintaining high standards of service quality. This will include using SQL to query databases, analyze data, and identify root causes for issues.
You will work with cross-functional teams, including Engineering, Product, and Customer Support, to identify root causes, develop solutions, and ensure continuous improvement in system functionality and user experience.
You will excel in this role if you are a proactive problem-solver with strong SQL skills, excellent communication abilities, and a passion for learning. You should be comfortable working in a fast-paced environment, managing multiple priorities, and delivering timely, accurate support.
Your Responsibilities:
- Respond promptly to frontline agents on inquiries via ticketing system, providing technical assistance and guidance.
- Identify and troubleshoot technical issues reported by Customers and Merchants, escalating complex problems to product teams and Senior Engineers when necessary.
- Maintain ownership of escalated cases until resolution, ensuring timely follow-up and user communication.
- Document issue details, investigation steps, resolutions, and lessons learned in a structured and clear manner.
- Contribute to knowledge base content, including troubleshooting guides, FAQs, and technical documentation.
Your Expertise:
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Previous experience in technical support roles is required.
- Advanced understanding and experience in SQL.
- Strong problem-solving skills and a willingness to learn new technologies.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.
- Customer-focused mindset with a dedication to providing exceptional service and support.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Proficiency in using support ticketing systems and other relevant software tools.
All qualified individuals are encouraged to apply.
Ready to apply?
Apply to Tamara
Why Tamara?
We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!
About the program
At Tamara, we believe exceptional talent deserves an exceptional launchpad.
Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.
Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.
From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.
Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.
Role Summary
As a Training Coordinator, you will be responsible for supporting the design, delivery, and administration of training programs for care staff. This role ensures that training activities & initiatives are well-organized, effectively scheduled, and aligned with organizational standards and regulatory requirements.
Key Responsibilities
Training Coordination & Administration
- Coordinate the scheduling and logistics of training sessions, workshops, and learning programs for care staff.
- Manage training calendars and ensure sessions are communicated clearly to participants and stakeholders.
- Organize training venues, materials, equipment, and digital learning resources.
- Track attendance, completion rates, and training records.
Learning Program Support
- Support the implementation of care training programs, onboarding initiatives, and mandatory training requirements.
- Work closely with the training design team to prepare training materials and learning resources.
- Assist in maintaining learning content, presentations, and participant guides.
Learning Systems & Data
- Maintain accurate records within the Learning Management System (LMS) or other training tracking tools.
- Generate reports on training completion, compliance, and participation.
- Monitor mandatory training requirements and follow up with teams where necessary.
Stakeholder Coordination
- Liaise with care trainers and operational teams to coordinate training needs.
- Support trainers and facilitators during training sessions when required.
Quality & Continuous Improvement
- Collect participant feedback after training sessions.
- Support the review and improvement of training programs and processes.
Skills & Qualifications
Required
- Bachelor’s degree in Human Resources, Education, Business Administration, or a related field (or equivalent experience).
- 1–2 years of experience in training coordination, or learning & development roles.
- Strong organizational and scheduling skills.
- Excellent communication and stakeholder coordination abilities.
- Proficiency in Google Suite and learning management systems.
Preferred
- Experience in contact centers or fintech environments.
- Familiarity with compliance training and mandatory learning programs.
- Experience supporting training logistics for large or distributed teams.
Key Competencies
- Organization & planning
- Attention to detail
- Stakeholder management
- Communication skills
- Problem-solving
- Data tracking and reporting
What Success Looks Like in This Role
- Training programs run smoothly with minimal logistical issues.
- High training attendance and completion rates.
- Accurate and up-to-date training records.
- Positive feedback from learners and trainers.
Ready to apply?
Apply to Tamara