• Set MARCOM strategy and priorities aligned with business and marketing goals.
• Own brand narrative and messaging, ensuring consistency across audiences, channels, and markets.
• Provide brand leadership and governance to protect and evolve brand identity and standards.
• Lead integrated communications for key initiatives, including major campaigns, launches, partnerships, and events.
• Oversee content and communications planning (editorial direction and key assets) to support awareness and demand.
• Direct event communications and experiences, from positioning and promotion to on-site messaging and post-event follow-up.
• Supporting corporate communications, including announcements and issues readiness.
• Manage cross-functional alignment and stakeholder communications for go-to-market efforts.
• Use performance insights to refine messaging, improve effectiveness, and inform future plans.
• Manage external agencies/vendors and budgets; ensure quality, consistency, and timely delivery.

• 7+ years of experience in marketing communications, brand communications, integrated marketing.
• Proven ability to lead high-impact, cross-channel communications (including campaigns and events).
• Strong strategic storytelling and messaging skills with excellent writing/editing judgment.
• Experience partnering with senior leaders and influencing across functions.
• Strong planning and execution discipline; comfortable managing agencies/vendors and budgets.

Key Responsibilities

• Develop and deploy AI, machine learning, and generative AI solutions.
• Build AI-powered tools such as chatbots, copilots, and workflow automation.
• Prepare and process data for model training, testing, and deployment.
• Integrate AI models into products and internal systems through APIs.
• Fine-tune, evaluate, and monitor model performance.
• Work closely with Product, Engineering, Data, and business teams to identify AI use cases.
• Ensure AI solutions follow data privacy, security, and governance standards.
• Document AI models, workflows, and technical designs.

Requirements

• Bachelor’s degree in Computer Science, AI, Data Science, Software Engineering, or related field.
• 2–5 years of experience in AI, machine learning, data science, or software engineering.
• Strong Python programming skills.
• Experience with machine learning frameworks such as PyTorch, TensorFlow, or Scikit-learn.
• Knowledge of LLMs, NLP, embeddings, vector databases, and RAG.
• Experience with APIs, cloud platforms, and production deployment.
• Strong problem-solving and collaboration skills.

Preferred

• Experience with OpenAI, Azure OpenAI, AWS Bedrock, or Google Vertex AI.
• Experience with LangChain, LlamaIndex, Pinecone, FAISS, or similar tools.
• Experience in fintech, banking, payments, or regulated environments.

• Assist in preparing and processing purchase requisitions (PRs) and purchase orders (POs).
• Support vendor communication, including follow-ups on deliveries, quotations, and documentation.
• Help maintain and update procurement records, databases, and tracking sheets.
• Assist in reviewing invoices and coordinating with the Finance team for payment processing.
• Support contract documentation, filing, and organization.
• Conduct basic market research and price comparisons for goods and services.
• Help ensure procurement activities follow internal policies and procedures.
• Assist with administrative tasks to support smooth procurement operations.

Job Summary: 

We are looking for a Senior Product Manager (Sr. PM) to own Agents Experience. You will build and scale a new product from 0-1. You will define, build, and optimize journey for Hala agents as they perform operations across multiple streams. 
This role is highly cross-functional, working closely with engineering, design, operations, customer experience, compliance, and commercial teams. Ideal candidate has deep experience in B2B SAAS and applications and product suites involving last mile, ops and delivery management. You thrive under pressure, are self driven and ownership obsessed. You can differentiate between noise and signals and have laser focus while dealing with hard deadlines. You can handle multiple/fluid priorities. You excel in ambiguous situations.

Key Responsibilities:

• Own the Agent Experience domain: define the strategy, roadmap and development for "how Hala's Sales Agents sell, onboard and serve Hala's customers".
• Design seamless customer journeys across mobile, internal portals and integrated applications.
• Drive growth through experience: improve acquisition, activation, retention via working closely with sales organization.
• Work closely with compliance & risk to ensure customer journeys are regulatory-compliant but still intuitive.
• Collaborate cross-functionally with design, engineering, and business teams to deliver impactful features on time and at scale.
• Leverage data & research to understand customer pain points, prioritize effectively, and measure impact of product changes.
• Mentor junior PMs and raise the bar of product skillset within Hala.

Tasks & Responsibilities:

• Conduct periodic regulatory review and investigations of compliance issues, to ensure that procedures are followed
• Serve as a point of contact for employees to seek clarification on compliance issues, or report irregularities
• Design and coordinate the preparation of a regulatory review on policies, procedures, training materials, marketing materials and other communication tools to ensure departments meet compliance requirements 
• Establish self-review and compliance monitoring programs 
• Coordinating the creation, review and implementation of policies and procedures resulting from new laws and regulations 
• Write compliance report
• Update the risk register
• Escalate any noncompliance risk
• Lead employee training sessions on legal and compliance issues
• Coordinate SAMA’s visits.
• Perform SAMA’s requests and reports
• Coordinate regulatory visits
• Point of contact with the regulator
• Lead the implementation of new regulations.
• Lead the analysis of regulatory penalties.
• Review the whistleblowing reports

Qualifications:

Bachelor’s degree in law, Finance, Business Administration or equivalent field of studies

Job Summary: 

At HALA, we’re looking for a Key Account Assistant Manager to support and grow our portfolio of corporate clients. The role focuses on strengthening relationships, identifying growth opportunities, coordinating onboarding and service delivery, and ensuring smooth day-to-day account management in collaboration with internal teams.

Key Responsibilities: 

• Support management of a portfolio of corporate key accounts

• Assist in identifying upsell and cross-sell opportunities

• Prepare account plans, proposals, and pricing documentation

• Coordinate client onboarding and service implementations

• Monitor transaction performance, volumes, and key metrics

• Prepare reports and presentations for client reviews (QBRs/MBRs)

• Follow up on client requests and ensure timely issue resolution

• Liaise with internal teams (operations, risk, product, tech) to support accounts

• Maintain CRM updates, pipeline tracking, and forecasting data

• Support contract renewals and commercial documentation

• Help ensure compliance with KYC, risk, and regulatory requirements

• Contribute to improving client satisfaction and retention

Responsibilities :

• Lead the preparation, accuracy, and timely issuance of monthly, quarterly, and annual financial statements for the regulated entity in accordance with IFRS and SAMA regulatory standards, in close coordination with Group Finance.
• Ensure entity-level financial records are complete, accurate, and audit-ready, supporting group consolidation and statutory reporting processes.
• Lead the preparation and submission of all SAMA regulatory returns related to payments and lending activities, ensuring full alignment with regulatory expectations, inspection requirements, and reporting timelines.
• Liaise with third parties including but not limited to SAMA, auditors, and regulators for the regulated entity, with appropriate escalation to Group Finance where required.
• Own the entity-level preparation of management accounts, ensuring consistency, accuracy, and reconciliation with group reporting standards.
• Support Group Finance on budgeting, forecasting, and FP&A, providing entity-level inputs, assumptions, variance analysis, and operational insights.
• Lead the implementation and maintenance of a robust accounting framework for payments and lending portfolios, in line with IFRS, SAMA regulations, and group accounting policies.
• Oversee finance operations related to lending facilities, working capital, settlement flows, and safeguarding accounts, ensuring regulatory compliance and operational accuracy.
• Ensure full compliance with ZATCA requirements, including VAT filings and reconciliations, withholding tax, and corporate tax (where applicable), in coordination with Group Tax and advisors.
• Coordinate with internal audit, risk, compliance, and external advisors, ensuring alignment with group governance frameworks.
• Drive continuous enhancement and effective use of the ERP and financial systems, ensuring alignment with group standards and regulatory needs.
• Continuously assess, strengthen, and maintain internal controls, finance policies, and risk management practices at the entity level.
• Lead and develop the regulated entity finance team, driving accountability, performance, and strong regulatory culture, while operating within the Group Finance functional framework.

Professional Qualifications

          Bachelor’s degree in finance, Accounting, or related field (Master’s preferred)

• Professional qualification such as SOCPA, CPA, ACCA, CA, or equivalent strongly preferred

Experience

• 10-15 years of progressive finance experience
• Strong hands-on experience in lending / financing businesses, including IFRS 9
• Experience within SAMA-regulated entities, Fintechs, banks, or finance companies strongly preferred
• Proven leadership of finance teams and complex finance operations
• Experience with ERP systems (Oracle, SAP, or equivalent)

Key Competencies

• Deep IFRS and regulatory payments/finance/lending expertise
• Strong understanding of CMA regulatory requirements
• Strong understanding of lending economics, credit risk, and portfolio accounting
• High integrity and regulatory mindset
• Leadership, succession readiness, and decision-making capability
• Ability to operate under regulatory scrutiny and executive pressure

Job Summary 

Lead the end-to-end delivery of payment service products, overseeing development through implementation. The role focuses on coordinating multiple initiatives, partnering with internal and external stakeholders, and ensuring high-quality, on-time product releases that meet business and customer expectations.

Key Responsibilities 

• Delivery Planning & Coordination
  Manage and coordinate the delivery of payment products across the full lifecycle, ensuring plans, milestones, and outcomes align with business objectives.

• Release & Deployment Management
  Own release planning activities, including resource coordination and readiness, to ensure smooth and predictable product releases.

• Stakeholder & Customer Engagement
  Build and maintain strong relationships with business stakeholders, technology teams, and customers to support clear communication and effective collaboration.

• Delivery Tracking & Reporting
  Track delivery progress and provide regular reporting on timelines, quality, resources, and RAID (Risks, Assumptions, Issues, Dependencies).

• Timeline & Deadline Ownership
  Ensure delivery commitments are met within agreed schedules, proactively addressing delays or risks.

• Product Delivery Roadmaps
  Create and maintain detailed delivery plans covering each stage of the product lifecycle, from initiation through rollout.

• Performance Measurement
  Define and monitor end-to-end delivery KPIs to assess performance, efficiency, and product quality.

• Risk & Dependency Management
  Identify delivery risks early, manage cross-team dependencies, and implement mitigation strategies to minimize impact.

• Customer Feedback & Continuous Improvement
  Analyze customer feedback and operational insights to drive continuous improvements in delivery processes and outcomes.

Qualifications

• Professional Experience
  8–10 years of hands-on delivery experience within payment services and card issuing environments.

• Education
  Bachelor’s degree in Computer Science or a related discipline.

• Delivery & Agile Expertise
  Proven experience delivering products using Agile methodologies and frameworks, including Scrum, DevOps, and SAFe, with a focus on incremental releases.

• Strong understanding of the payments ecosystem, including:

  • In-store payments

  • POS / ECR systems

  • Payment gateways

  • eCommerce payments

  • Acquiring and banking platforms

• Mandatory experience within Fintech and Banking sectors

• Prior knowledge or hands-on experience with MADA regulations is a strong advantage

Job Summary

Design, develop, and maintain backend services and APIs that power Hala services web and mobile platforms.
Build and optimize scalable, secure, and high-performance systems to support growing user and data demands.

Key Responsibilities

• Design, develop, and maintain backend services and APIs that power Hala services web and mobile platforms.

• Build and optimize scalable, secure, and high-performance systems to support growing user and data demands.

• Collaborate closely with product managers, frontend engineers, and other teams to define technical requirements and deliver end-to-end solutions.

• Integrate with third-party systems, internal APIs, and external services to enable seamless functionality.

• Write clean, maintainable, and testable code following best practices and team standards.

• Implement authentication, authorization, and data protection mechanisms to ensure system security and integrity.

• Contribute to architecture discussions and technical design reviews to ensure scalable and future-proof backend solutions.

• Monitor system performance, identify bottlenecks, and implement performance improvements.

• Participate in code reviews, mentoring, and continuous improvement of engineering processes.

• Collaborate in deploying and maintaining services in staging and production environments (e.g., via CI/CD pipelines).

• Support troubleshooting, debugging, and resolving production issues in a timely manner.

Qualifications

• Education: Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

• Experience: 1+ years of backend development experience in a production environment.

• Strong proficiency in one or more backend languages (.NET, Node.js, Python, Go, or Java).

• Experience with RESTful APIs and/or GraphQL design and development.

• Solid understanding of microservices architecture and event-driven systems.

• Familiarity with databases (SQL and NoSQL), such as PostgreSQL, MySQL, MongoDB, or Redis.

• Hands-on experience with cloud platforms (OCI, AWS, GCP, or Azure) and containerization tools (Docker, Kubernetes).

• Knowledge of CI/CD pipelines, automated testing, and modern DevOps practices.

• Understanding of security principles, authentication (OAuth2, JWT), and data privacy best practices.

• Excellent problem-solving skills, teamwork, and communication abilities.

• Strong focus on performance, scalability, and reliability.

Sales Executive – Job Description

We are looking for a dynamic and driven Sales Executive to own the full sales cycle—from identifying and acquiring new business opportunities, to onboarding clients, and ensuring ongoing satisfaction through relationship management. This role is ideal for someone who thrives in a fast-paced, field-oriented environment and enjoys working closely with clients to drive real impact.

Responsibilities:

Account Acquisition

• Proactively source new business opportunities through cold calls, LinkedIn outreach, referrals, conferences, and field visits.
• Conduct discovery meetings and calls to understand client pain points and align solutions accordingly.
• Deliver compelling sales pitches and demos tailored to each prospect’s business needs.
• Track sales activity, maintain CRM accuracy, and provide regular pipeline forecasts.

Account Onboarding

• Collaborate with internal teams to ensure smooth activation of new accounts.
• Guide new clients through setup, configuration, and early use of the product/service.
• Deliver onboarding sessions and training to help clients realize immediate value.
• Ensure high adoption during the initial stages and address any friction early.

 Account Management

• Serve as the primary contact for a portfolio of active accounts, building strong, long-term relationships.
• Conduct periodic check-ins to evaluate satisfaction, product usage, and emerging business needs.
• Identify and pursue opportunities for upselling, cross-selling, and contract expansions to grow account value.
• Liaise with internal teams to resolve client issues, collect feedback, and support continuous product improvement.
• Monitor account health, usage trends, retention risks, and revenue performance metrics to ensure sustained growth.

Qualifications:

• Experience: 3–5 years in sales, business development, or client-facing roles (preferably in B2B, fintech, or SaaS).
• Education: Bachelor's degree in Business, Marketing, or a related field.
• Skills:
• Excellent communication and negotiation skills
• Confidence in field sales and relationship building
• Strong organizational and follow-up abilities
• Tools: Familiarity with CRM tools (e.g., Salesforce, HubSpot), Google Workspace or MS Office.
• Languages: Arabic and English fluency preferred

Dear Candidate,

We're always on the lookout for great Technology and Product talent!

Please apply here if you'd like to make your profile available to our recruiters.

This place is for you if you don't see any Hala open roles fitting your preferences.

We will get back to you if there is any good fit with any role we open at Hala.

Thank you!

The People Team

Dear Candidate,

We're always on the lookout for great Operations, Sales, Marketing & Business talent!

Please apply here if you'd like to make your profile available to our recruiters.

This place is for you if you don't see any Hala open roles fitting your preferences.

We will get back to you if there is any good fit with any role we open at Hala.

Thank you!

The People Team