THE ROLE

As a Designated Support Engineer (DSE), you will be the technical anchor for our most strategic accounts, ensuring their mission-critical infrastructure thrives on the Everpure Platform. You will bridge the gap between complex technical troubleshooting and relationship management, acting as a trusted advisor who transforms potential disruptions into seamless operations. Joining a team with industry-leading NPS scores, you’ll collaborate closely with Engineering and Account teams to champion customer success and drive product excellence.

WHAT YOU'LL DO

• Drive Account Health and Stability: Act as the primary technical point of contact for named accounts, proactively identifying potential system risks and providing tailored architectural guidance to ensure long-term uptime.
• Orchestrate Complex Resolution: Lead the end-to-end troubleshooting of high-impact cases involving hardware, software, and environmental variables, ensuring a rapid return to service while maintaining professional, concise executive communications.
• Champion the Customer Voice: Represent customer needs in internal engineering reviews and lead high-stakes "hot" escalation calls, translating technical challenges into actionable product improvements.
• Scale Collective Intelligence: Mentor junior engineers through structured coaching and contribute high-quality technical documentation (FAQs/KBs) to the global Support knowledge base.
• Manage Critical Escalations: Own the lifecycle of support tickets from intake to resolution, maintaining accountability for KPIs related to response times and customer satisfaction.

WHAT YOU BRING

• Experience: A minimum of 5 years of experience in a customer-facing and or technical support role
• Technical Troubleshooting Mastery: Demonstrated expertise in diagnosing and resolving complex issues within multi-platform environments, including deep knowledge of operating systems (Linux, Windows, VMware) and Storage Area Networks (SAN).
• Advanced Networking & Infrastructure Savvy: Proficient in troubleshooting Fibre Channel, Ethernet, IP, and iSCSI protocols, with a strong understanding of enterprise server components (CPU, Chipset, Memory) and Hypervisors.
• Consultative Communication: Exceptional ability to translate technical jargon into business-impact language for executive leadership while building trust-based relationships with technical stakeholders.
• Operational Agility: Proven capability to manage multiple high-priority projects and support cases simultaneously, with the flexibility to support weekend, holiday, or on-call rotations as needed.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi or Raleigh office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

#LI-REMOTE

Senior Solutions Engineer, Raleigh, NC

• What you'll do as a Senior Solutions Engineer

  The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers. 

  You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of CloudFlare products and services to existing and potential customers. In this role you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers.

  Specifically, we are looking for you to:

  • Identify and map customer initiatives and business problems to Cloudflare solutions
  • Build relationships and technical champions within customer accounts
  • Develop and present customer presentations at every Enterprise Customer’s organization level
  • Lead demo and proof-of-concept activities for Cloudflare prospects and customers
  • Demonstrate your expertise of Cloudflare with your peers  through the creation of professional content, including white papers, blog posts and other knowledge sharing activities
  • Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise.
  • Apply in-depth vertical knowledge or domain expertise. Advise on best practices.

  Basic Requirements

  • Previous experience as a Solutions Engineer or other customer facing technical role with CDN, Security, Networking or SaaS
  • Solid communication, written and presentation skills
  • Ability to work on several projects and activities concurrently
  • Highly driven individuals that are curious, team players and work with a sense of urgency
  • Bachelor’s Degree or equivalent in relevant work experience
  • The role requires up to 50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.

   

  Examples of one or more desirable skills, knowledge and experience

  • Fundamental understanding of customer network and/or application architectures. 
  • Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP.
  • Understanding, knowledge or experience of application and/or network security 
  • Understanding, knowledge or experiences with SaaS application environments
  • Understanding, knowledge or experience with VPN and remote access challenges
  • Understanding, knowledge or experience with SIEM and log analytics platforms 
  • Client OS fundamentals and software distribution

  Other desirable skills areas include:

  • Experience interacting with senior level/executives to communicate a message of network and security transformation
  • Routing, subnetting, split tunnels. SD-WAN, local internet breakout
  • End user and application security risks - DDoS, malware, phishing, viruses
  • Knowledge of competitive market  around CDN providers and internet security technologies

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

The Cloud Engineering team in the Platform Engineering organization operates to build a highly available, secure, and scalable cloud infrastructure.

As an Infrastructure Engineer on this team, you ensure that our cloud infrastructure platform is continuously improved, secure, and scaled to meet our clients' needs.  Your responsibilities include creating, monitoring, and automating cloud infrastructure and pipelines, collaborating with engineering teams, security and other platform teams to deliver highly reliable and secure offerings, and providing support for existing solutions and consulting on how to automate their workloads on cloud infrastructure. From code, to compile, to test, to deployment, you are responsible for the software lifecycle beyond just writing code.   In this role, you support and operate a physical datacenter located in Raleigh, North Carolina.

Responsibilities

• Support and operate physical datacenter infrastructure, including servers, storage, networking, and rack-and-stack activities.
• Manage and maintain VMware vSphere / ESXi environments, including host builds, upgrades, patching, and troubleshooting.
• Administer enterprise storage platforms such as Pure Storage and/or NetApp, including provisioning, snapshots, replication, and performance monitoring.
• Perform hardware lifecycle activities: installs, replacements, firmware upgrades, and decommissioning.
• Participate in planned maintenance, change control, and incident response for datacenter systems.
• Build infrastructure-as-code software and other tools providing a foundation for software teams to rapidly build large scale cloud systems.
• Establish a golden AMI pipeline and maintain a continuous patching schedule for all cloud resources.
• Operationalize the resiliency and disaster recovery processes for IaaS landscape.
• Automation of key operating and security processes in IaaS workloads.
• Infrastructure management via Configuration Management platform to ensure security and full stack automation for applications, drive the use of the platform and standards for all applications.
• Drive investigation and resolution of security incidents impacting cloud infrastructure.
• Work closely with security team to address vulnerabilities, evidence gathering and securing our infrastructure.
• Handle the security hardening efforts for major OS distributions to ensure overall compliance and a streamlined service for internal clients.
• Participate in the rotating on-call schedule. Ensure that user emergencies, platform alerts, and support requests are addressed.
• Identify and solve problems in cloud and hybrid environments and the ability to create and implement a new solution from scratch.
• Mentor and develop less experienced engineers.

Qualifications 

Minimum Qualifications  

• 3+ years’ hands-on experience working in a physical datacenter environment.
• Minimum of 2 days on-site in our data center, additional may be required based on business needs.
• Based in the Raleigh-Durham (RDU) area, North Carolina.
• Strong experience with VMware (vSphere / ESXi) in a production setting.
• Experience administering enterprise storage platforms, preferably Pure Storage and/or NetApp.
• Familiarity with server hardware (Dell, HPE, or similar), RAID, BIOS/firmware management.
• Experience following change management and operational best practices.
• Knowledge and experience of high availability and scalability.
• Experience with AWS foundations, including computer, networking, storage, and security.
• Experience architecting containerization solutions in cloud environments like ECS or EKS.
• A strong background in systems engineering, especially with tools like Docker and Kubernetes in Linux and containerized environments
• Expertise in implementing content delivery solutions at the edge.
• A thorough understanding of IAM roles, access management, DNS, load balancing, routing, firewalls, and monitoring tools for cloud and hybrid environments
• Experience deploying and supporting AWS network services, including VPC, Subnets, Route Tables, NACLs, Security Groups, TGW, GWLB, VPC Endpoints, Route53.
• Knowledge of AWS compute, data sources, security technologies, services including EC2, S3, IAM, ECS, EKS, Load Balancers, SCP, RAM, CloudWatch, CloudTrail, WAF.
• Experience architecting and securing regulated enterprise-class cloud services with compliance frameworks like SOC2, NIST, and ISO.
• Experience with logging and monitoring systems like Datadog and Cloudwatch.
• Familiarity and ability to diagnose large systems - how they work and can be operated on a large scale, edge cases, failure modes, behaviors.
• Proficient in writing code/scripting in languages like.
• Automation of infrastructure with CDK, Terraform, and Ansible, as well as containerization using EKS or ECS.
• Ability to diagnose complex distributed systems problems whether it be system, network or code.
  
  

Preferred Qualifications 

• You have a bachelor's degree, or higher, in Computer Science or related field.
• You are capable of operating in a highly collaborative/Agile environment with other team members as well as all software engineering.
• You have the ability to operate independently and self-prioritize work. You are a team player, and an exceptional communicator.
• You enjoy learning new technologies and help foster a collegial environment of continuous improvement and innovation.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $100,000-$145,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

The Cloud Engineering team in the Platform Engineering organization operates to build a highly available, secure, and scalable cloud infrastructure.

As an Infrastructure Engineer on this team, you ensure that our cloud infrastructure platform is continuously improved, secure, and scaled to meet our clients' needs.  Your responsibilities include creating, monitoring, and automating cloud infrastructure and pipelines, collaborating with engineering teams, security and other platform teams to deliver highly reliable and secure offerings, and providing support for existing solutions and consulting on how to automate their workloads on cloud infrastructure. From code, to compile, to test, to deployment, you are responsible for the software lifecycle beyond just writing code.   In this role, you support and operate a physical datacenter located in Raleigh, North Carolina.

Responsibilities

• Support and operate physical datacenter infrastructure, including servers, storage, networking, and rack-and-stack activities.
• Manage and maintain VMware vSphere / ESXi environments, including host builds, upgrades, patching, and troubleshooting.
• Administer enterprise storage platforms such as Pure Storage and/or NetApp, including provisioning, snapshots, replication, and performance monitoring.
• Perform hardware lifecycle activities: installs, replacements, firmware upgrades, and decommissioning.
• Participate in planned maintenance, change control, and incident response for datacenter systems.
• Build infrastructure-as-code software and other tools providing a foundation for software teams to rapidly build large scale cloud systems.
• Establish a golden AMI pipeline and maintain a continuous patching schedule for all cloud resources.
• Operationalize the resiliency and disaster recovery processes for IaaS landscape.
• Automation of key operating and security processes in IaaS workloads.
• Infrastructure management via Configuration Management platform to ensure security and full stack automation for applications, drive the use of the platform and standards for all applications.
• Drive investigation and resolution of security incidents impacting cloud infrastructure.
• Work closely with security team to address vulnerabilities, evidence gathering and securing our infrastructure.
• Handle the security hardening efforts for major OS distributions to ensure overall compliance and a streamlined service for internal clients.
• Participate in the rotating on-call schedule. Ensure that user emergencies, platform alerts, and support requests are addressed.
• Identify and solve problems in cloud and hybrid environments and the ability to create and implement a new solution from scratch.
• Mentor and develop less experienced engineers.

Qualifications 

Minimum Qualifications  

• 3+ years’ hands-on experience working in a physical datacenter environment.
• Minimum of 2 days on-site in our data center, additional may be required based on business needs.
• Based in the Raleigh-Durham (RDU) area, North Carolina.
• Strong experience with VMware (vSphere / ESXi) in a production setting.
• Experience administering enterprise storage platforms, preferably Pure Storage and/or NetApp.
• Familiarity with server hardware (Dell, HPE, or similar), RAID, BIOS/firmware management.
• Experience following change management and operational best practices.
• Knowledge and experience of high availability and scalability.
• Experience with AWS foundations, including computer, networking, storage, and security.
• Experience architecting containerization solutions in cloud environments like ECS or EKS.
• A strong background in systems engineering, especially with tools like Docker and Kubernetes in Linux and containerized environments
• Expertise in implementing content delivery solutions at the edge.
• A thorough understanding of IAM roles, access management, DNS, load balancing, routing, firewalls, and monitoring tools for cloud and hybrid environments
• Experience deploying and supporting AWS network services, including VPC, Subnets, Route Tables, NACLs, Security Groups, TGW, GWLB, VPC Endpoints, Route53.
• Knowledge of AWS compute, data sources, security technologies, services including EC2, S3, IAM, ECS, EKS, Load Balancers, SCP, RAM, CloudWatch, CloudTrail, WAF.
• Experience architecting and securing regulated enterprise-class cloud services with compliance frameworks like SOC2, NIST, and ISO.
• Experience with logging and monitoring systems like Datadog and Cloudwatch.
• Familiarity and ability to diagnose large systems - how they work and can be operated on a large scale, edge cases, failure modes, behaviors.
• Proficient in writing code/scripting in languages like.
• Automation of infrastructure with CDK, Terraform, and Ansible, as well as containerization using EKS or ECS.
• Ability to diagnose complex distributed systems problems whether it be system, network or code.
  
  

Preferred Qualifications 

• You have a bachelor's degree, or higher, in Computer Science or related field.
• You are capable of operating in a highly collaborative/Agile environment with other team members as well as all software engineering.
• You have the ability to operate independently and self-prioritize work. You are a team player, and an exceptional communicator.
• You enjoy learning new technologies and help foster a collegial environment of continuous improvement and innovation.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $100,000-$145,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

At Levitate, we’re on a mission to make a real impact - for our customers, our team, and the world around us. We believe the best work comes from people who are curious, driven, and excited to grow. Our five core values guide everything we do, and we look for teammates who embody the traits that make those values come to life:

• Creating Magic ✨ You have the persistence and grit to turn ambitious ideas into remarkable outcomes.
• Showing Customer Empathy ❤️ You bring humble confidence, listening deeply, and putting customers first.
• Making Data-Driven Decisions 📊 You pair creativity with insights to make smarter, faster choices.
• Focusing on Solutions, Not Problems 🔍 You approach challenges with positivity and critical thinking, always looking for the way forward.
• Making Small Improvements Every Day 🌱 You embrace coachability and lean into discomfort to grow, improve, and drive lasting change.

Here, you won’t just do a job, you’ll help create meaningful experiences, solve real problems, and shape the future of our company.

Levitate is growing — in headcount, in locations, and in the complexity of the systems and tools that power our people and operations. We're looking for a Manager, IT Operations to lead our IT function at a critical inflection point: from a tactical, reactive support model to a strategic, proactive one.

This is a leadership role for someone who can think architecturally about systems and infrastructure, manage and develop a small team, and act as a trusted partner to the Sr. Director of Operations, SVP of Engineering, and cross-functional leadership on all things IT. You'll own our IT strategy, systems architecture, AI tooling governance, compliance posture, and day-to-day IT operations while building the team and processes that allow Levitate to scale confidently across multiple locations.

The right person for this role brings both technical depth and people leadership. You can have a credible conversation with an engineer about infrastructure decisions and turn around and translate that into clear direction for a Coordinator resolving a support ticket. You're comfortable with ambiguity, thrive in lean environments, and are energized by building something, not just maintaining it.

What You'll Own

IT Strategy & Architecture

• Define and maintain Levitate's IT systems architecture — how tools are selected, integrated, and governed across the organization
• Serve as the primary IT thought partner to the Sr. Director of Operations and collaborate closely with the SVP of Engineering on infrastructure decisions, systems integrations, and technical architecture
• Evaluate new technologies and make recommendations that balance business needs, security posture, cost, and scalability
• Own the IT roadmap, including multi-site infrastructure strategy as Levitate continues to expand across Raleigh, Toronto, and future locations

AI Tooling Governance

• Own Levitate's AI tooling strategy including access governance, departmental alignment, contract management, and ongoing evaluation of AI platforms (e.g., ChatGPT Enterprise, Claude, and emerging tools)
• Conduct regular access audits to ensure the right teams have access to the right tools, aligned with our compliance and risk tolerance
• Stay current on the AI tooling landscape and bring forward-thinking recommendations on how Levitate can use AI to operate more efficiently and securely

Security, Compliance & Risk

• Own IT's role in Levitate's SOC 2 Type 2 and HIPAA compliance programs, serving as a primary resource and technical partner to our Compliance Specialist
• Maintain and evolve our security tooling stack, including endpoint protection (CrowdStrike), access management, and identity governance
• Ensure least-privilege access principles are applied consistently across all systems and locations
• Support compliance readiness for additional frameworks as the business requires (PCI, etc.)
• Proactively assess IT risk and bring recommendations to leadership before issues escalate

Systems Ownership & Administration

• Oversee system administration across Levitate's core IT stack — including Google Workspace, Zoom, Microsoft 365, MDM, JumpCloud, and other business-critical platforms
• Own SaaS license governance including renewal management, license optimization, and vendor relationships across the IT stack
• Own hardware and asset management lifecycle: procurement, enrollment, tracking, and offboarding across all locations
• Own and evolve our IT ticketing and service management solution, ensuring the team is delivering consistent, measurable support to the business
• Define standards and documentation for IT systems, configurations, and processes so knowledge is institutional, not individual
• Own and manage the internal IT budget, including partnering with Finance and cross-functional teams on annual planning, tracking spend, and identifying opportunities to optimize and reduce ongoing recurring costs across the IT stack

People Leadership & Team Development

• Manage, coach, and develop individual contributors on the IT Operations  team
• Set clear expectations, provide regular feedback, and create development pathways that grow the team's capability over time
• Build team structure and processes that scale including clear intake, prioritization, and escalation frameworks
• As Levitate grows, partner with the Sr. Director of Operations to define and hire dedicated IT resources as needed

Cross-Functional Partnership

• Act as a systems and IT consultant to department leaders evaluating new tools or processes — providing architecture input, security review, and integration guidance
• Collaborate with HR, Finance, RevOps, and other functions to ensure systems implementations are designed well, integrated cleanly, and maintained effectively
• Partner with the SVP of Engineering to maintain clear ownership boundaries between IT operations and engineering infrastructure, ensuring alignment without duplication

What We're Looking For

Required

• 5+ years of experience in IT management, systems administration, or IT operations with at least 2 years in a people leadership or team lead role
• Demonstrated experience owning IT infrastructure and systems architecture in a multi-site or distributed environment
• Hands-on experience with endpoint security and protection platforms (CrowdStrike or equivalent)
• Strong working knowledge of Google Workspace, MDM solutions, identity and access management (JumpCloud or equivalent), and SaaS application administration
• Experience supporting compliance programs — SOC 2, HIPAA, or similar frameworks
• Proven ability to communicate technical concepts clearly to non-technical stakeholders, and to influence decisions across functions without direct authority
• Strong project management skills and comfort operating in a lean, fast-moving environment

Preferred

• Experience in a SaaS company or high-growth technology environment
• Familiarity with AI tooling governance — evaluating, managing, and auditing AI platform access across an organization
• Experience building or scaling an IT function, not just inheriting one
• Background managing IT across multiple physical locations
• Relevant certifications (CompTIA Security+, CISSP, or equivalent) a plus

Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including:

• Daily catered lunches from locally-owned restaurants and diverse snack offerings 
• Employee-led groups (run club, disc golf club, and book club, just to name a few) that bring employees with similar hobbies and interests together to inspire and build relationships
• Plentiful opportunities to volunteer with and contribute to local organizations that align with the passions of our staff
• Flexible PTO to facilitate strong work-life balance 
• Paid parental leave that provides employees with support and flexibility as they grow their families
• Extensive benefit options including healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, dental, vision, and mental health coverage, and much more
• Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events

Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond "Big Radio's" analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the "Human Signal," we enable frontline teams in hospitality, manufacturing, healthcare, and beyond to move from reactive chaos to proactive control, driving better outcomes.

Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of "Relayers" to help us digitize the final frontier of the workforce.

Why join Relay?

• Work at the Edge of Innovation: We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.
• Massive Scale: Be part of a platform that processes over 1 billion data points every week. Our tech isn't just "cool"—it’s essential infrastructure for the global economy.
• LIT Culture (Learning, Impact, Teamwork): We pride ourselves on an environment where early-career professionals have a seat at the table and see their work immediately impact global brands.
• Hyper-Growth Trajectory: With 461% growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.
• Best-in-Class Perks: Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.

Ready to help us build the Intelligent System of Action? 

Join us in Raleigh and let’s get LIT.

About Relay

For decades, enterprise technology has focused on the 20% of workers sitting behind desks, while the 80% who power the physical economy have been left behind in an analog void. Relay is fixing the "Operational Black Hole" by providing an Intelligent System of Action (SOAR) that connects frontline teams. We are replacing disconnected legacy radios with rugged, AI-powered smart devices that run on our patented Steady Link™ network, enabling teams to communicate, stay safe, and convert voice into operational data.

As we rapidly scale and expand our enterprise footprint across Manufacturing, Steel, Food & Beverage, and Logistics, we require a highly experienced, strategic technical leader to architect, lead, and optimize our largest and most complex physical rollouts.

The Role: Your Mission

As a Senior Deployment Systems Engineer (Sr. DSE), you are the principal technical architect and quarterback for Relay’s largest, most strategic, and multi-faceted enterprise deployments. When a Tier 1 enterprise customer purchases thousands of Relay devices for a multi-site rollout, you own the technical vision, the physical infrastructure, and the overall execution strategy to ensure success.

You sit within our Solutions organization alongside Solutions Engineers (SE). While the SE secures the technical win, you design, implement, and govern the system-wide deployment. You will leverage your expertise to proactively ensure the customer's facility has the optimal power load, scalable charging infrastructure, and resilient network capacity to support our devices, and you will coordinate and set the timing of hardware delivery and software integration across multiple workstreams. Over time and as our DSE team scales, you will also mentor junior DSEs and contribute to global deployment standards. 

Key Responsibilities:

• Principal Deployment Architect & Quarterback: Serve as the overall technical project lead and decision-maker from the moment a massive, strategic deal closes through full operational deployment. You are accountable for the seamless handover from Solutions Engineering, the strategic coordination of activities with Customer Success, and the development and governance of the end-to-end implementation plan for Forward Deployed Engineering.
• Advanced Infrastructure & Network Design: Lead and conduct complex, multi-site audits and deep-dive technical assessments to validate the customer's enterprise IT and physical infrastructure readiness. This includes expert-level assessment of Wi-Fi 6 and cellular network capacity for Relay's Steady Link™ technology (simultaneous redundant Cell + Wi-Fi connectivity), providing authoritative guidance on sophisticated firewall configurations (e.g., policy-based routing, QoS), and conducting precise electrical engineering calculations for installing high-density, massive charging stations.
• Strategic Technical Resource Direction: Strategically identify, scope, and direct custom software development requirements (e.g., integrating Relay with a customer's ERP, WMS, or bespoke IoT sensors). As we scale, the vision is that you will deploy, mentor, and oversee our to be hired Forward Deployed Engineers (FDEs) to execute complex coding, ensuring their work is architecturally sound and perfectly aligned with the physical rollout timeline and customers' overall operational goals.
• Global Hardware Logistics & Staging Oversight: Collaborate strategically with our Supply Chain team to establish and govern provisioning, staging, and shipping protocols for thousands of MIL-STD 810H, IP68/69K devices, ensuring consistent, on-time delivery and meeting or exceeding our demanding 48-hour operational SLAs.
• Establish and Govern the Onboarding Center of Excellence (CoE): Take a foundational, leadership role in scaling our Onboarding CoE. You will author, review, and govern repeatable technical deployment playbooks, standards, and best practices that significantly optimize Time-to-Value (TTV) and drive down COGS across diverse and challenging segments like Steel, Specialty Logistics, and Hospitality, and be responsible for the technical training of the Solutions team.

Who You Are / What You'll Need:

• Deep Systems Architecture & Governance Expertise (8+ years): You possess a veteran-level, holistic understanding of complex enterprise networking (including expert-level knowledge of Wi-Fi 6, advanced Cellular Systems like DAS/Small Cell, Private and Public Wireless, RF propagation modeling, MAC whitelisting/802.1X, and complex firewall/network policy management) and physical facility infrastructure (power load distribution, industrial low-voltage cabling standards).
• The Principal Quarterback Mindset & Program Management: You are a proven master of high-stakes, multi-million dollar program logistics and project governance. You can look at a complex, global deployment involving hardware manufacturing, bespoke software integration, and significant physical construction, and architecturally align all moving parts to a consolidated, risk-mitigated "Go-Live" date.
• Executive Presence and Technical Authority: You are equally comfortable and credible putting on a hard hat to lead a technical walk-through at a steel mill with a VP of Operations, as you are sitting in a boardroom strategically defining security and network protocols with a CISO or IT Director.
• Massive Scale Hardware / IoT Deployment Experience: Extensive and demonstrated experience architecting and executing the deployment of physical hardware, industrial AV equipment, enterprise networking gear, or complex IoT sensor networks at a massive, multi-site scale.
• Advanced Cross-Functional Leadership & Fluency: You are a diplomatic leader who can draw clear, accountable boundaries. You have the judgment to know when a systemic problem requires a Principal FDE (software/code architecture) vs. when it requires the CS team (user adoption and workflow training), and you take ownership of driving the resolution through the appropriate channels.

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Ready to build something great with us? We can't wait to hear from you.

Join Us On-Site in Raleigh!

At Relay, we're building something special, and we believe our relationships with each other and our customers are the foundation of our success. This is an in-person role, based in our Raleigh, NC HQ, and you can expect ~50% travel for this role.

Available Locations: Charlotte OR Raleigh, North Carolina

*This is a work-from-home role, but you should reside in one of the regions.

What you’ll do as a Senior Solutions Engineer

The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers. 

You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of CloudFlare products and services to existing and potential customers. In this role you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers.

Specifically, we are looking for you to:

• Identify and map customer initiatives and business problems to Cloudflare solutions
• Build relationships and technical champions within customer accounts
• Develop and present customer presentations at every Enterprise Customer’s organization level
• Lead demo and proof-of-concept activities for Cloudflare prospects and customers
• Demonstrate your expertise of Cloudflare with your peers  through the creation of professional content, including white papers, blog posts and other knowledge sharing activities
• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise
• Apply in-depth vertical knowledge or domain expertise. Advise on best practices

Basic Requirements

• Previous experience as a Solutions Engineer or other customer facing technical role with CDN, Security, Networking or SaaS
• Solid communication, written and presentation skills
• Ability to work on several projects and activities concurrently
• Highly driven individuals that are curious, team players and work with a sense of urgency
• Bachelor’s Degree or equivalent in relevant work experience
• The role requires up to 50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates

Examples of one or more desirable skills, knowledge and experience

• Fundamental understanding of customer network and/or application architectures. 
• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP.
• Understanding, knowledge or experience of application and/or network security 
• Understanding, knowledge or experiences with SaaS application environments
• Understanding, knowledge or experience with VPN and remote access challenges
• Understanding, knowledge or experience with SIEM and log analytics platforms 
• Client OS fundamentals and software distribution

Other desirable skills areas include:

• Experience interacting with senior level/executives to communicate a message of network and security transformation
• Routing, subnetting, split tunnels. SD-WAN, local internet breakout
• End user and application security risks - DDoS, malware, phishing, viruses
• Knowledge of competitive market around CDN providers and internet security technologies

Bonus Points

• Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
• Certifications: Azure/AWS/GCP Architect, etc.

More About You

• You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in enterprise organizations.
• You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.
• You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.
• You understand how to manage a project, work to deadlines, and prioritize between competing demands.

We are seeking a Mid-Level Avionic Software Engineer with hands-on experience developing safety-critical aerospace software in accordance with DO-178 standards, typically at Design Assurance Level (DAL) A or B. The ideal candidate has 5–8 years of experience and is comfortable contributing across the software lifecycle, from requirements and implementation to integration and verification, within a highly regulated engineering environment.

Responsibilities:

• Contribute to the design, development, implementation, and verification of embedded avionic software in compliance with DO-178C (DAL A or B).

• Implement and optimize software components and algorithms for constrained, real-time embedded environments.

• Support system integration activities by collaborating with systems, hardware, and test engineering teams.

• Participate in defining software architecture and interface requirements, ensuring traceability and adherence to aerospace standards.

• Perform and participate in formal design and code reviews to ensure safety, quality, and regulatory compliance.

• Assist with hardware bring-up, low-level debugging, and troubleshooting using tools such as oscilloscopes, logic analyzers, and protocol analyzers.

• Work with embedded communication protocols (e.g., CAN, SPI, I2C, ARINC 429, MIL-STD-1553) to ensure reliable system interactions.

Qualifications;

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline.

• 5–8 years of experience in embedded software development within aerospace or other safety-critical industries.

• Direct experience working with DO-178C development, verification, and certification processes (DAL A or B strongly preferred).

• Proficiency in C and/or C++, with familiarity in Python or other scripting languages for test or automation tasks.

• Solid understanding of embedded systems design, RTOS concepts, timing constraints, and low-level hardware interfaces.

• Ability to work fully on-site in Raleigh, North Carolina.

Salary Range: $100,000 - $130,000 

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience 

**Due to the nature of the work, only US Persons (citizens or permanent residents) need apply for this position**