*$2,000 SIGNING BONUS!*

Company Description

Captive-Aire is the nation's leading manufacturer of commercial kitchen ventilation systems. As the industry's innovator, Captive-Aire sets the standard for commercial kitchen ventilation equipment and service, and offers the most competitive pricing. Captive-Aire is also known for the fastest and most reliable lead times in the industry.

* Must speak French and English fluently

Position Summary: 

Seeking a driven and motivated HVAC Technician to join our service team focusing on commissioning, repairing, and maintaining our equipment. This position involves diagnosing and troubleshooting commercial HVAC and ventilation systems at different sites. Field Service Technicians should be comfortable working in outside conditions and using ladders. 

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products. 

Why Work for CaptiveAire? 

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.  Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price.
• Strong commitment to the development of our employees, including continuous education opportunities like product specific training, and company developed technical videos. 
• We care about our employees. Safety is our number one priority within CAS. Our employees are provided with extensive safety training and given all necessary equipment to maintain safe conditions at all times.

What our employees have to say: 

“What I love about CaptiveAire is that we are constantly raising industry standards and at the forefront of innovation utilizing new technologies and implementing new procedures to provide the best product to our customers.” – Field Service Technician

“I love that CaptiveAire gives back as much as you put in. We are constantly on the rise in the industry and there is always something new to be learned.”- Field Service Technician

“What I love most about CaptiveAire is that you get to feel like you are running your own small company but still have the support of one large company.”- District Service Manager 

Learn more about CaptiveAire and our products here 

 A Day in the Life: 

A Commercial HVAC Field Service Technician role encompasses a wide variety of tasks where one day does not look exactly like the next. The jobs our team handles are high in volume and unique from one another and require interaction with customers and multi-department collaboration. 

Typical tasks include: 

• Commissioning of new ventilation and HVAC equipment
• Repair, replace and trouble-shoot existing HVAC equipment
• Develop and maintain service schedule
• Prepare and submit job reports and invoices daily

Comments from some of our technicians:  

“The part of my job I love is that I came into CaptiveAire as an HVAC technician but due to our wide range of products I have become proficient in many other trades and fields. There is never a day when I don’t learn something new.” – District Service Manager

“I love the independence and freedom you get working here while still being part of a team. Every day gives you a new sense of worth and accomplishment, if we don't do our jobs correctly businesses can't run.” – Field Service Technician

“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service Technician

Required skills:

• HVAC, HVAC/R skill set desired
• Strong knowledge of electrical systems
• Ability to read commercial wiring schematics
• Ability to lift 50 pounds independently and use power and hand tools
• Must be safety-minded
• Work in outside conditions and in tight spaces
• Use of ladders for roof access
• Passion for work with aggressive nature to succeed 
• Willing to travel for various training opportunities 
• MUST BE A “GO GETTER”! 

 Benefits: 

• Extended Health Care and Dental benefits
• Disability & life insurance 
• Retirement plan with employer match 
• Paid holidays 
• Paid time off (PTO) based upon tenure 
• Flexible spending account (FSA) 
• Tenure awards
• Employee referral bonus
• Safety-toe footwear reimbursement
• Company provided vehicle, tools, gas card, and uniform shirts

Salary: Base salary starting at $70k-90k CAD negotiable based on experience, plus monthly bonus based upon productivity and profits.

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Captive Aire System est un leader dans la fabrication de système d'évacuation de cuisine commerciales et industrielles, ainsi que de ventilation générale. En tant qu'innovateur et leader, Captive Aire établi des de très haut standard en termes de service et de garantie de ses produits avec des prix les plus compétitifs sur le marché. Captive Aire est aussi reconnu pour son délai de livraison le plus fiable et court de l’industrie.

• Doit parler Français ET Anglais

Responsabilités :
• Mise en marche de nouveaux systèmes de ventilation et d’équipements de CVAC
• Réparation, remplacement et diagnostic d’équipements CVAC existants
• Développement et maintient de programme de maintenances programmées
• Préparation et soumission de rapports de travail et de facturation
• Vente et développement de service de maintenances préventives à de nouveaux ou clients existants.

Compétences requises :
• Expérience en system CVAC
• Forte connaissance de systèmes électriques
• Capable de lire des schémas de filage/câblage électriques
• Capable de soulever 23 Kg et de manipuler de l’outillage électrique
• Capable de travail à l’extérieur et dans les espaces restreint (à l’intérieur d’unités de toit)
• Utilisation d’échelle pour travail sur toiture
• Voyage requis (vol interne et international – USA)

Avantages : jours fériés payés, vacances, et journées maladie suivant ancienneté.

Salaire : Salaire de base (au-dessus de la moyenne), plus bonus mensuel basé sur la productivité et les profits

Captive Aire Systems, Inc. est fier d’être un employeur éthique et équitable. Nous nous engageons à évaluer toutes les candidatures sans que des critères de race, couleur, religion, sexe, orientation sexuelle, identité sexuelle, nationalité, âge, citoyenneté, service public, information génétiques, physique ou handicap, conditions médicales, statut matrimonial ou toutes autres conditions interdites par la loi.

#HP1

The Security Product Management team is vital in safeguarding customer trust and making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries. Our team's scope is broad and critical, covering a range of features, including Networking, IAM, Data Governance, Encryption, Compliance, and Auditing.

This role can be based out of our Toronto office, or remotely in Canada. 

Responsibilities

• In this role, you will be a key member of security product management responsible for Account Protection and safeguarding customer trust at MongoDB
• Develop a robust vision for best-in-class security and identity threat management, from identification to remediation
• Build a vision for best-in class security features that identify, mitigate, and proactively prevent unauthorized attempts to access data
• Partner with engineering to develop a prioritized product roadmap and backlog to execute against that vision
• Deeply understand all aspects of the business - to ensure a business outcome aligned with our broader product, customer, and company goals
• Deepen our understanding of evolving threats and corresponding technologies in data security. Use customer inputs to serve as an expert and propose new innovations or best practices from the industry
• ​​Partner with engineering, legal, research, product marketing, support, sales, and security teams to deepen customer trust as they use MongoDB for their most critical data workloads
• Define and implement key performance indicators (KPIs) and success metrics for security initiatives, ensuring alignment with business objectives and product goals

Requirements

• 5+ years of product management or equivalent experience in enterprise security or platforms
• Experience working with security focused engineers in a diverse team
• Domain expertise in threat detection, data security, or a related field
• Experience driving business results through influential leadership across multiple partner teams including engineering, sales, marketing, solution architects and customer success.
• Excellent written and verbal communication skills, including experience presenting to executive leadership
• Proven ability to define and deliver successful product strategies and roadmaps
• Demonstrated experience in defining technical product requirements into an actionable product roadmap
• Understanding of various public cloud providers such as AWS, Azure, and GCP
• Comfortable with stage presence and public speaking
• B.Sc. in Computer Science, or equivalent experience

Nice to have

• Certifications or similar evidence of professional milestone completion and continuous training (such as: CISSP, CompTia Security+, SANS, etc.)
• Community support and participation to advance data and cloud security such as conference or meetup panels and blog or paper authorship
• MBA, M.Sc.+ or equivalent in relevant domain

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263333204

The Security Product Management team is vital in safeguarding customer trust and making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries. Our team's scope is broad and critical, covering a range of features, including Networking, IAM, Data Governance, Encryption, Compliance, and Auditing.

This role can be based out of our Toronto office or remotely in North America.

Responsibilities

• In this role, you will be a key member of security product management making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries
• Build a vision for best-in-class data security features such as Resource Policies, Secure by Default at MongoDB, and other security and privacy features that minimize exposure to unauthorized access and risk of data loss. 
• Partner with engineering to develop a prioritized product roadmap and backlog to execute against that vision.
• Deeply understand all aspects of the business - to ensure a business outcome aligned with our broader product, customer, and company goals
• Deepen our understanding of evolving threats and corresponding technologies in data security. Use customer inputs to serve as an expert and propose new innovations or best practices from the industry
• ​​Partner with engineering, legal, research, product marketing, support, sales, and security teams to deepen customer trust as they use MongoDB for their most critical data workloads
• Define and implement key performance indicators (KPIs) and success metrics for security initiatives, ensuring alignment with business objectives and product goals

Requirements

• 5+ years of product management or equivalent experience in enterprise security or platforms
• Experience working with security focused engineers in a diverse team
• Domain expertise in data security
• Experience driving business results through influential leadership across multiple partner teams including engineering, sales, marketing, solution architects and customer success.
• Excellent written and verbal communication skills, including experience presenting to executive leadership
• Proven ability to define and deliver successful product strategies and roadmaps
• Demonstrated experience in defining technical product requirements into an actionable product roadmap
• Understanding of various public cloud providers such as AWS, Azure, and GCP
• Comfortable with stage presence and public speaking
• B.Sc. in Computer Science, or equivalent experience

Nice to have

• Certifications or similar evidence of professional milestone completion and continuous training (such as: CISSP, CompTia Security+, SANS, etc.)
• Community support and participation to advance data and cloud security such as conference or meetup panels and blog or paper authorship
• MBA, M.Sc.+ or equivalent in relevant domain

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263343037

We are seeking a dynamic and visionary Director of Identity and Security Product Management to lead our Identity and Security Product Management team. This person will define and drive the execution of our product strategy for crucial functions across IAM and security, with a portfolio spanning authorization, authentication, Queryable Encryption, security hardening, and more. In this pivotal role, you will collaborate closely with stakeholders at every level of the organization, including executive leadership and cross-functional teams across multiple business units.

As the Director of Identity and Security Product Management, you will work closely with your engineering counterparts to define and deliver the roadmap for Identity and Access Management (IAM), Queryable Encryption, and Database Security. Your scope will span the MongoDB Atlas Platform, Core Database, and other critical companion services, ensuring that our IAM and security offerings continue to set the industry standard for excellence and innovation.

Your leadership in this role will be instrumental in maintaining our customers’ trust in MongoDB to deploy secure, high-performance applications with confidence, knowing their data is protected by cutting-edge security solutions.

This role can be based in Toronto or remotely in Canada.

Responsibilities

• Lead the Identity & Security Product Management team responsible for delivering Identity and Access Management, Queryable Encryption, and other customer-facing security features within the MongoDB platform 
• Drive highly regulated customer platform security and compliance requirements into MongoDB products
• Drive collaboration across Engineering, Customer Support, Marketing, Sales, and the Executive Leadership Team
• Drive a strategic narrative with customers and industry thought leaders around database security and identity
• Develop and maintain an accurate and up-to-date roadmap across your ownership areas in partnership with Engineering counterparts
• Develop strategic, operational, and tactical recommendations tailored to our products to improve  customers’ security posture and compliance positioning; regularly evangelize solutions at industry conferences, trade shows, and with key partners and accounts
• Deeply understand all aspects of MongoDB - to ensure a business outcome aligned with our broader product, customer, and company priorities
• Define security go-to-market strategies, identify key market/competitive trends and customer opportunities, and plan and manage programs to execute against those strategies by partnering with sales leadership at regional and global levels
• Drive decision-making around prioritization, solutions, functionality, and pricing

Requirements

• 7+ years of experience managing teams and demonstrating leadership skills that bring together diverse viewpoints and drive a strategic agenda forward; can-do attitude, optimism, humility, and willingness to dive into ambiguity are all pluses!
• 10+ years of Product and/or Engineering Security experience working with enterprise-focused technologies and customers
• Excellent written and verbal communication skills with the ability to present to large executive audiences and key enterprise customers globally
• Experience or Expertise in One or more of the following: CEH, GSEC, CISM, Comp TIA Security +, CISSP, CISA, SSCP, CASP+, OSCP, AWS Solution Architect Pro, AWS Security, AWS Advanced Networking Specialty or other cloud provider equivalents
• Working knowledge and/or hands-on experience with several of the following areas: Identity & Access Management, operating system & platform security, network security, database security, and an understanding of network and web-related protocols
• Strong subject matter expertise in the fields of IT security and risk management
• Experience with cloud-native products and an in-depth understanding of microservice topologies and implementations
• Demonstrated ability to think strategically and proactively address business, product, and technical challenges
• Experience transforming traditional data center security measures into industry-adopted cloud technologies
• Strong technical acumen - our Product Managers must be effective partners in decision-making with their engineering counterparts and have deep depth of knowledge.
• Comfortable speaking with authority on any of the technical aspects of the topics in their portfolio, such as Jira, Aha, AWS, GCP, AZURE, Okta, Bug Bounties, DLP, Secure Web Browsing, Data Classification

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263346784

Pourquoi rejoindre Alo Yoga ?

Mouvement conscient. C’est au cœur de la raison pour laquelle nous faisons ce que nous faisons chez Alo : c’est notre vocation. Parce qu’un mouvement conscient en studio conduit à une vie meilleure. Cela change qui sont les yogis en dehors du tapis, améliorant ainsi leur vie et celle de leur communauté. C’est le vrai sens du studio à la rue : prendre la conscience de la pratique sur le tapis et la mettre en pratique dans la vie.

Rôle Objectif

Le Gestionnaire des ventes et du service fait partie intégrante de l'amélioration de l'expérience des clients chez Alo Yoga.  Il s'assurera que nous atteignons nos objectifs en matière d'engagement, d'éducation des clients et d'interaction, que nous créons un environnement propice au service sur la surface de vente et, en fin de compte, que nous créons un sanctuaire qui distingue Alo des autres détaillants.

Gstionnaire des ventes et du service

• Faire vivre une expérience exceptionnelle aux clients sur le terrain en évaluant le niveau de connexion avec les clients et la formation technique sur les produits et en aidant les membres de l'équipe à combler les lacunes par le biais d'un retour d'information et d'un accompagnement.
• Continuer à développer quotidiennement la relation avec nos clients.
• Analyser les rapports afin d'élaborer des stratégies et d'obtenir des résultats ; soutenir la mise en œuvre de plans d'action axés sur les domaines déficients et mettre en évidence les possibilités de croissance.
• Assurer une couverture efficace de la surface de vente en élaborant des solutions en matière de main-d'œuvre et en menant des initiatives de vente dans l'ensemble du magasin, le cas échéant.

Chef d'entreprise

• Travailler en partenariat avec le Responsable des opérations et des visues pour gérer les rapports, les budgets, les dépenses, le contrôle des stocks, les fournitures, les relations avec les fournisseurs, la technologie et les installations afin d'assurer le maintien et l'optimisation de l'activité.
• Faire preuve d'un grand sens des affaires en exploitant les mesures pour soutenir les stratégies commerciales.
• Se déplacer de manière dynamique dans les magasins pour évaluer et satisfaire les besoins de l'entreprise, de l'équipe et des clients.

Chef du personnel

• Montrer l'exemple et inspirer le personnel dans les opérations quotidiennes et l'expérience des clients.
• Superviser directement les vendeurs, les agents de service et les caissiers ; être responsable du recrutement et du développement des talents.
• Utiliser les outils de performance de la Société pour évaluer chaque associé des opérations et fournir un retour d'information constant afin de stimuler la croissance et l'amélioration individuelles en partenariat avec le responsable du magasin.

Partenaire commercial

• Collaborer avec la communauté et le studio, les opérations et les responsables visuels pour assurer une formation transversale et veiller à ce que les activités soient bien exécutées.
• Exécuter des directives, des projets et des initiatives axés sur les opérations au niveau de la Société, en partenariat avec le directeur des ventes et des services (par exemple, à partir du CCN).

Gestionnaire des ventes et du service Qualifications :

• 2+ ans d'expérience professionnelle dans un environnement de vente centré sur le client.
• Préférence linguistique: Bilingue
• Capacités de leadership avérées démontrant une excellente prise de décision.
• Valorise le retour d'information, est réceptif au retour d'information et désireux d'en fournir.
• Très énergique, optimiste et enthousiaste, capable d'allier plaisir et travail.
• Motivé et désireux d'obtenir des résultats et d'exceller individuellement et en équipe.
• Excellentes compétences en matière de communication interpersonnelle et écrite.
• S'aligner sur les valeurs d'Alo et les incarner

Les associés éligibles au paiement du temps supplémentaire qui travaillent à temps partiel doivent travailler jusqu'à 29 heures par semaine ; les associés travaillant à temps plein éligibles au paiement du temps supplémentaire sont censés travailler de 32 à 40 heures par semaine, 100 % de leur semaine de travail étant consacrée au plancher de vente. La disponibilité de tous les employés doit répondre aux besoins de l'entreprise, qui sont susceptibles d'évoluer. Le directeur général /  Directeur de magasin détermine les besoins en disponibilité et crée un horaire comprenant les quarts de travail du matin, du soir et du week-end. Tous les employés doivent pouvoir travailler à partir de la semaine de l’Action de grâce (États-Unis), y compris le « Black Friday » (le lendemain de l’Action de grâce aux États-Unis) et cette fin de semaine jusqu'à la fin de la période des fêtes, soit la première semaine de janvier.

QUELQUES-UNS DES AVANTAGES

• Remise généreuse pour les employés sur Bella+Canvas, Alo Yoga et adhésion gratuite à Alo Moves, avec accès à des centaines de cours de fitness et de yoga en streaming avec les meilleurs instructeurs.
• Options de régimes médicaux, dentaires et visuels compétitifs, et avantages supplémentaires améliorés tels que l'accès virtuel gratuit à des prestataires de santé mentale et un nouveau soutien parental pour les employés et les personnes à charge (employés à temps plein).
• Régime de retraite avec contribution équivalente de la société (employés à temps plein).
• Incitatifs mensuels en magasin.
• Allocation vestimentaire.
• Cours de yoga gratuits dans l'un de nos sanctuaires

*********************

OVERVIEW

The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy to life in store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Sales & Service Leadership Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales & Service Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-4

#li-onsite

Objectif du poste

Le/la conseiller(ère) en vente contribue à l'atteinte des objectifs de vente du magasin en incarnant l'expérience ALO et en respectant la mission de la marque. Il/elle crée une expérience authentique et d'excellence pour chaque client grâce à une relation de confiance, des conseils produits et des informations sur notre communauté et notre culture. Cette personne maîtrise parfaitement tous les aspects des produits, notamment leurs caractéristiques, leurs avantages, leurs matières, leur utilisation, leur design et leur entretien. Le/la conseiller(ère) en vente s'épanouit au sein d'une équipe et apprécie une culture d'amélioration continue et d'excellence.

Principales responsabilités

Contribue positivement au bon fonctionnement du magasin et à son environnement, en accord avec la direction et les objectifs de l'entreprise.

Dépasse les objectifs de vente en pilotant les initiatives d'optimisation des flux de ventes d'ALO, tout en optimisant la productivité et l'efficacité.

Assure l'engagement des clients et crée un environnement d'achat convivial et agréable.

Consolide et développe la relation client au quotidien.

En collaboration avec l'équipe de direction, analyse les rapports pour élaborer des stratégies et atteindre les objectifs. Contribuer à la mise en œuvre des plans d'action axés sur les points faibles et identifier les occasions de croissance.
Assurer une présence efficace sur la surface de vente grâce à la mise en place de solutions de gestion des effectifs et au pilotage des initiatives de vente en magasin, selon les besoins.
Connaître les objectifs du magasin, les communications de l'entreprise, les initiatives, les lancements de nouveaux produits et toute information complémentaire requise par la direction ; former le personnel aux initiatives destinées aux clients.
Présenter avec assurance tous les aspects du modèle d'affaires d'ALO (vente au détail, yoga, café) en partageant son expérience et en maîtrisant parfaitement chaque détail.
Utiliser les outils, les incitatifs et les stratégies de l'entreprise pour atteindre les objectifs du magasin.
Répondre rapidement et efficacement aux besoins des clients afin d'assurer leur satisfaction.
Former les clients et le personnel sur nos produits, notre communauté et notre culture.
Comprendre et respecter l'horaire quotidien en privilégiant la meilleure stratégie commerciale, en collaboration avec la direction du magasin.
Participer au traitement des livraisons et assurer la fluidité des produits, notamment en optimisant le marchandisage visuel et le réapprovisionnement quotidien.
S'assurer que toutes les procédures, en magasin et en réserve, sont appliquées conformément aux politiques et procédures de l'entreprise. Ces fonctions impliquent des déplacements constants dans le magasin, y compris sur la surface de vente et en réserve. En dehors des séances d'assistance directe aux clients, ce poste implique de prendre des initiatives pour effectuer d'autres tâches, au besoin, afin de garder le magasin propre, sûr, accueillant et performant.

Qualifications requises pour le poste de vendeur(se)

Expérience professionnelle d'au moins un an dans un environnement de vente axé sur le client (souhaitable)
Passion pour le service à la clientèle et la création d'expériences exceptionnelles
Adhésion aux valeurs et aux principes directeurs d'ALO
Motivation et désir d'atteindre des résultats et d'exceller, individuellement et en équipe
Déplacements fréquents dans tout le magasin
Capacité de soulever, pousser, porter ou déplacer des charges jusqu'à 23 kg
Capacité de soulever, de se pencher, de s'agenouiller, de grimper, de ramper et/ou de se tourner, et de monter/descendre d'une échelle en toute sécurité
Capacité de se tenir debout et de se déplacer pendant toute la durée du poste

Horaire du poste de vendeur(se)

Les vendeurs à temps partiel non cadres sont susceptibles de travailler jusqu'à 30 heures par semaine, selon les besoins de l'entreprise, pour des quarts de travail d'au moins 4 heures. Les employés à temps plein non exemptés doivent être disponibles 7 jours sur 7, entre 32 et 40 heures par semaine. Tous les employés, sans exception, doivent être disponibles pour travailler pendant la période de forte activité de l'entreprise, qui s'étend de la semaine de l'Action de grâce (incluant le Black Friday et le week-end de l'Action de grâce) jusqu'à la fin des fêtes de fin d'année (la première semaine de janvier).

En tant qu'employeur garantissant l'égalité des chances, ALO ne pratique aucune discrimination à l'égard des candidats ou des employés fondée sur la race, la couleur, les croyances, la religion, le sexe, l'origine nationale, le statut d'ancien combattant, le handicap, l'âge, la citoyenneté, la situation matrimoniale ou de partenariat civil, l'orientation sexuelle, l'identité ou l'expression de genre, ou tout autre statut ou condition protégé par la législation fédérale, étatique ou locale applicable.

QUELQUES AVANTAGES

Rabais généreux pour les employés chez ALO et abonnement gratuit au Club Bien-être ALO, donnant accès à des centaines de cours de conditionnement physique et de yoga en continu animés par des instructeurs de renom.

Options concurrentielles en matière de couverture médicale, dentaire et optique, et avantages sociaux supplémentaires améliorés tels que l'accès virtuel gratuit à des professionnels de la santé mentale et un soutien aux nouveaux parents pour les employés et leurs personnes à charge (employés à temps plein).

Primes mensuelles en magasin.
Allocation vestimentaire.
Cours de yoga gratuits dans tous nos centres (dans certaines villes).

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-2

#li-onsite

About the Job

Do you get excited when a messy, ambiguous business problem finally yields to the right model? Do you think in systems, speak fluently across the technical-business divide, and want your work to do more than sit in a notebook — you want it to actually ship, scale, and matter?

With over 2,000 employees, 36 offices on five continents, and world-class clients like Samsung, L'Oréal, and Mattel, Artefact is a consulting firm that transforms data into measurable value and business impact. We're growing our Canadian presence and want you to join us as a technical cornerstone of our founding team in Canada.

Who We Are

Founded and headquartered in Paris, Artefact is a next-generation consulting firm specializing in data, analytics, and AI consulting — dedicated to transforming data into business impact across the entire value chain of organizations. We don't just advise; we build, implement, and deliver results our clients can measure.

We have 2,000 employees across 36 offices focused on accelerating digital transformation for some of the world's most recognizable brands. Our state-of-the-art data technologies, lean AI agile methodologies, and cohesive teams of elite business consultants, data analysts, data scientists, data engineers, and digital experts are all laser-focused on delivering real value to every client. We design data-driven solutions tailored to each client's specific needs — always conceived with a business-first mindset and delivered with tangible, measurable results. Our expertise is built on deep AI knowledge acquired through 1,000+ client engagements across the globe.

Find out more at artefact.com.

What You Will Be Doing

As a Senior Data Scientist, you'll be the technical engine behind some of our most complex and consequential client engagements in Canada. You'll move fluidly between data exploration, model development, and executive communication — bringing scientific rigor to business problems and translating results into strategies that clients actually implement.

This isn't a role where you hand off findings and walk away. You'll be embedded with clients across Canada's most dynamic sectors — financial services, retail, CPG, telecoms, media, and the public sector — co-owning outcomes and ensuring that the models you build don't just perform in a test environment, they create real, lasting impact in production. You'll also be a technical anchor for our Canadian team, setting standards, mentoring junior data scientists, and contributing to the methodologies that define Artefact's edge in this market.

Key responsibilities include:

• Designing and building end-to-end machine learning and statistical models that solve high-stakes business problems — from framing the question to deploying the solution
• Conducting rigorous exploratory data analysis to uncover patterns, anomalies, and opportunities that inform both technical and strategic decisions
• Translating complex model outputs and analytical findings into clear, compelling narratives for senior client stakeholders — making the technical accessible without dumbing it down
• Partnering with client teams and data engineers to ensure models are production-ready, scalable, and built on clean, reliable data pipelines
• Defining the analytical approach for client engagements — selecting the right methods, tools, and frameworks for the problem at hand, not just the ones you're most comfortable with
• Contributing to new business proposals — helping articulate Artefact's technical capabilities and translating data science into clear client value
• Developing thought leadership and internal methodologies — publishing research, building reusable frameworks, and raising the technical bar across the Canadian practice
• Mentoring junior data scientists and analysts, actively investing in the team's technical depth and growth

What We Are Looking For

We want someone who is as comfortable whiteboarding a modeling strategy with a client's Chief Analytics Officer as they are debugging a pipeline before a critical delivery. You've shipped models that people actually use. You've sat in rooms where the business stakes were real, and you've delivered. You know the difference between a technically elegant solution and a practically useful one — and you always choose useful.

You'll arrive ready with the following:

• 4–7 years of hands-on experience in data science, machine learning, or advanced analytics — with a demonstrable track record of end-to-end model delivery in a client-facing or high-stakes business environment
• Advanced degree (MSc or PhD) in a quantitative field — statistics, mathematics, computer science, engineering, or equivalent; strong undergraduate candidates with exceptional experience will be considered
• Expert-level proficiency in Python and/or R; you write clean, maintainable, production-quality code
• Deep expertise in machine learning and statistical modeling — regression, classification, clustering, time series, NLP, recommendation systems, and/or deep learning, depending on your specialization
• Strong command of SQL and experience working with large-scale datasets across cloud platforms (GCP, AWS, or Azure)
• Experience with MLOps practices — model versioning, monitoring, deployment pipelines, and productionization — is a significant differentiator
• Exceptional communication skills — you can explain a gradient boosting model to a CFO and a business case to an ML engineer, and both conversations land
• Demonstrated ability to lead technical workstreams and mentor junior team membersBilingualism (English/French) is a significant asset, particularly for client engagement in Quebec and federal government contexts
• Consulting or client-facing experience is highly desirable; the ability to manage ambiguity, scope problems, and deliver under pressure is essential
• Familiarity with Canada's data privacy regulatory landscape — PIPEDA, Quebec's Law 25, and sector-specific frameworks in financial services and healthcare — is a meaningful differentiator
• Exposure to marketing analytics, customer analytics, fraud detection, risk modeling, or demand forecasting within Canadian financial services, retail, or CPG is a strong asset

Why You Should Join Us

At this level, you're not just looking for a job — you're looking for the right environment to do your best work. Here's what makes Artefact different:

Variety that keeps you sharp. In a product role, you go deep on one problem. Here, you'll work across Canada's most dynamic industries and business functions — building the kind of range that makes exceptional data scientists truly exceptional. No two engagements are the same.

Your work actually ships. We have a relentless focus on adoption and impact. The models you build are designed from day one to live in production, influence decisions, and create measurable value — not to gather dust in a final report.

A global technical community, with local roots. With 2,000 data and AI specialists across 36 offices worldwide, you'll have access to some of the most sophisticated data science thinking on the planet — while building something meaningful right here in Canada. You'll bring global best practices to the Canadian market and contribute Canadian insights back to the world.

Founding team energy. We're building our Canadian practice, which means the standards, culture, and technical identity you help create now will define Artefact in this market for years to come. That's a rare opportunity at any stage of a career.

We are united by our values and strengthened by our hybrid expertise:

There is always a way — We're builders, diggers, and makers. Ideas only count if they get executed.
Client trust is won in the field — We show up where it matters, working side by side with our clients to solve what's real.
If not used, it is useless — We build for adoption and impact. True brilliance is measured by what changes, not what's delivered.
If not shared, our work is not done — Sharing knowledge is how we close the loop — for our clients and for each other.
We learn every day — In a field moving at the speed of light, intellectual curiosity isn't optional. It's survival.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive — someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square’s mission of economic empowerment directly to the businesses that need it most.

This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market — meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success.

You will serve as Square’s presence and competitive advantage in one of our highest-opportunity markets — responsible for building pipeline from the ground up, elevating Square’s visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware.

If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you.

You will:

Lead your market with disciplined, in-person execution

• Spend ~80% of your week in the field — walking your territory, engaging local businesses, and driving 50–60 targeted business visits each week.
• Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square’s full product suite.

Establish yourself as the go-to Square expert in your city

• Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven.
• Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers.
• Implement a disciplined referral strategy to turn every new customer into future opportunities.

Build a high-velocity pipeline from the ground up

• Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships.
• Work with channel partners to generate a consistent, high-quality referral stream that grows over time.

Master your verticals and sell with precision

• Build deep expertise in key verticals — including restaurants, retail, and services — to diagnose challenges and position the right Square solutions.
• Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle.

Achieve exceptional results in a high-accountability environment

• Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately.
• Measure performance frequently and improve continuously.
• Consistently exceed quota within a culture where high standards are the norm.

You have:

• 3+ years of sales experience in a full cycle closing role with field sales experience
• Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals
• Ability to drive deals independently in a fast-paced, dynamic environment 
• Business development experience (e.g. hunting and cold calling)
• Since this is a field position, you must have reliable transportation and live in the market you are serving
• A collaborative and team player mentality
• Prior Salesforce experience or equivalent
• Even better:
• 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management)
• 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses)

Pay Transparency 

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: $159,900 - $239,900
Zone B: $159,900 - $239,900

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations throughout the recruitment process. If you require an accommodation, let your recruiter know.  Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page.

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. 

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

Privacy Policy

Build security into every deployment, without slowing innovation!

What if security was embedded in every commit, every build, and every release by design? As a DevSecOps Specialist at Coveo, you’ll make that vision real by integrating security seamlessly into our continuous integration and continuous delivery (CI/CD) pipelines and cloud infrastructure.

You’ll transform security from a checkpoint into an accelerator, building automation and self-service tooling that empower developers to ship confidently. If you’re passionate about scaling secure software delivery in the cloud, this is where you’ll have real impact.

As one of our DevSecOps Specialists, you will:

• Design and maintain security automation across CI/CD pipelines, embedding controls and security gates without slowing delivery.
• Build and operate infrastructure-as-code (IaC) pipelines with security built in, managing secrets, identity and access management (IAM) policies, and hardened configurations at scale.
• Integrate and evolve vulnerability management workflows, including static application security testing (SAST), dynamic application security testing (DAST), software composition analysis (SCA), and container scanning.
• Automate compliance checks and policy enforcement across Amazon Web Services (AWS) environments to ensure continuous alignment with security standards.
• Design and maintain access management automation to provision, audit, and monitor access to infrastructure and sensitive resources.
• Partner with engineering and platform teams to make security tooling intuitive, scalable, and developer-friendly, reducing friction across the delivery lifecycle.

Here is what will qualify you for the role:

• Strong hands-on experience with CI/CD platforms (GitHub Actions, GitLab CI, Jenkins, or similar) and embedding security controls directly into pipelines.
• Proficiency in Python or other scripting languages to build reliable automation and integrations.
• Practical experience securing and automating cloud environments (AWS preferred), including compute, storage, networking, and Kubernetes.
• Deep understanding of DevSecOps toolchains, including container security, secrets management, infrastructure-as-code scanning, dependency analysis, and vulnerability remediation workflows.

What will make you stand out:

• Advanced experience with Terraform for security-focused infrastructure, including IAM roles, encryption keys, and network controls.
• Hands-on experience with Kubernetes security, including role-based access control (RBAC), network policies, admission controllers, or image signing.
• Experience implementing compliance-as-code frameworks such as Open Policy Agent or AWS Config Rules.
• Relevant certifications such as AWS Security Specialty, Certified Kubernetes Security Specialist (CKS), or similar credentials.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Role: Hybrid Agile Delivery & Project Management and RTE [Bilingual]

Type: Hybrid

Location: Montreal, Quebec 

Summary

This role is responsible for driving the end‑to‑end delivery of complex, cross‑team initiatives by combining scaled Agile execution with strong project management discipline. It provides clear, executive‑level visibility and actionable insights to support informed decision‑making, enable predictable delivery, manage risks and dependencies, and foster aligned, high‑performing Agile teams.

Key Responsibilities

• Facilitate Program Increment (PI) Planning, Sprint Planning, Reviews, and Retrospectives
• Coach teams on Agile and Scaled Agile (SAFe or equivalent) practices
• Remove impediments and actively manage cross‑team dependencies
• Enable continuous improvement and delivery flow
• Drive continuous improvement and alignment
• Own integrated delivery plans, timelines, milestones, and dependencies
• Manage scope, risks, issues, assumptions, and decisions
• Track and report on delivery progress, forecasts, and financials
• Lead release readiness, change management, and governance checkpoints
• Ensure delivery adheres to enterprise standards and controls
• Prepare and present outcome‑focused delivery updates, risks, forecasts, and recommendations to executive leadership, translating complex delivery data into clear, actionable insights
• Provide concise status reporting, forecasts, and decision options
• Proactively escalate risks and propose mitigation strategies

Experience Profile (Ideal Candidate)

• Must have at least 7+ years in Agile at scale delivery (Experience as an RTE, Scrum Master)
• Must have at least 7+ years of direct work experience in a project management
• Must have certification such as PMP or similar
• Strong hands‑on experience with Jira, Confluence
• Comfortable operating in fast‑paced, highly visible environments
• Fluency in both official languages (French and English)

Use of Artificial Intelligence in Hiring: The Company may use artificial intelligence (AI) enabled tools to assist with certain aspects of the recruitment process, such as resume screening and candidate matching. All employment decisions are made by human reviewers. The Company uses AI responsibly and in compliance with applicable employment, privacy, data protection, and human rights laws of Ontario.

Own the backbone of employee experience through seamless IT operations!

What if every employee had the right tools, access, and support, exactly when they need them? As our Team Lead, IT Operations, you’ll enable a secure and efficient work environment by delivering reliable IT support, access management, and asset management services.

You’ll lead a team at the heart of Coveo’s operations, driving the standardization of technology profiles, automating employee lifecycle processes, and optimizing license and asset usage to support scalable, secure operations. This role is critical to enabling the business by ensuring core IT services run smoothly and effectively, helping Coveo employees succeed every day.

As our Team Lead, IT Operations, you will:

• Lead and develop a team supporting help desk, access management, and asset/storekeeping functions.
• Oversee daily operations, ensuring requests and issues are handled efficiently and escalated appropriately.
• Manage access provisioning and deprovisioning processes with a strong focus on accuracy, timeliness, and security.
• Define and maintain standardized employee technology profiles based on roles.
• Drive automation of onboarding, role changes, and offboarding processes.
• Monitor software license usage and asset lifecycle to optimize allocation, compliance, and cost efficiency.
• Partner with Office Management and Security teams to manage physical security systems (badge access, entry systems, cameras) and help mitigate operational and security risks.

Here is what will qualify you for the role:

• 5+ years of experience in IT support or operations, including experience leading people or key initiatives.
• Strong understanding of support operations, identity and access management, and asset lifecycle management.
• Hands-on experience with tools such as Microsoft 365, Okta, Jamf, Slack, Zoom, and Windows/macOS environments.
• Experience with IT service management platforms (e.g., Jira Service Management) and workflow automation.

What will make you stand out:

• Experience defining and managing role-based technology profiles.
• Strong analytical mindset with experience using metrics to drive improvements.
• Familiarity with software license optimization and usage tracking.
• Excellent documentation and communication skills, especially during incidents or service disruptions.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

At Highspring, we partner with leading organizations to deliver technology solutions through project-based consulting and strategic talent engagements. Whether it’s a full development squad delivering a new API integration or a digital transformation initiative, we help our clients design, build, and scale critical IT projects with the right expertise.

As a Business Development Manager/Senior Account Executive at Highspring, you will collaborate with recruiters, consultants, and delivery leaders to assemble and deliver end-to-end consulting solutions. From project managers and business analysts to architects, developers, QA, and DevOps, you’ll help clients assemble the right teams to deliver their most important technology initiatives.

Duties and Responsibilities

Client Relationship Development

• Build strategic relationships with senior technology leaders to understand their project portfolio and consulting needs.

Consulting Engagement Generation

• Identify opportunities to deliver squads and project teams (e.g., API development, cloud migration, cybersecurity, ERP implementations) in addition to single resources.

Project Discovery and Solutioning

• Lead intake meetings and discovery sessions with clients to capture requirements, define project scope, and translate into statements of work (SOWs).

Squad Assembly & Delivery Alignment

• Work with recruiters and delivery leads to assemble complete consulting squads—project managers, developers, QA, DevOps, data engineers, and architects—to ensure client success.

Account Growth and Cross-Selling

• Expand client footprint by introducing complementary practices such as cloud, DevOps, cybersecurity, or data consulting.

Engagement Oversight

• Stay close to delivery: ensure squads are integrated, projects are on track, and client expectations are met. Escalate or realign resources as needed.

Performance & Reporting

• Achieve sales, GM, and activity targets. Use Bullhorn to track pipeline, SOWs, and account activity.

About The Role 

We’re looking for an IT Manager who can independently own all aspects of user support, device management, and onboarding/offboarding, while partnering closely on our evolving security and compliance posture. 

You’ll support a team of 50+ staff across engineering, business, and production environments. This is a hands-on role with real autonomy - and a clear path to deepen your expertise in IT security and infrastructure strategy. We’ll actively support your professional development with dedicated budget and time to pursue certifications, training, or coursework in security and systems architecture. You’ll work directly with company leadership and be brought into the strategic planning and budgeting process for IT, giving you early insight into how decisions are made and the opportunity to help shape our roadmap as we scale. If you're passionate about support, obsessed with clean systems, and excited to grow into a security-focused IT leader, we want to talk. 

What You Will Do 

• Be the go-to person for internal IT support, ensuring timely resolution of tickets, smart escalation, and a great employee experience 
• Manage and improve our device management workflows using Microsoft Intune, including patching, configuration, and compliance 
• Own the onboarding and offboarding process across all departments, streamlining access to Windows and Linux systems and cloud services 
• Maintain and draft IT documentation and create training materials to improve efficiency and self-service 
• Proactively identify and execute improvements in device security, support workflows, and employee experience 
• Support internal audits and prepare for future compliance frameworks (e.g. SOC 2, ISO 27001). 

What We Are Looking For 

• Degree or diploma in Information Technology, Computer Science, or a related field or equivalent hands-on experience 
• 8+ years of experience in IT support, service desk, or endpoint management roles 
• Strong experience supporting Windows environments, with familiarity around Linux device management and basic administration 
• Proficient with Microsoft Intune, Entra/Azure AD, and related tools 
• Bilingual (spoken) French & English 
• Clear communicator who can work effectively with developers, back office, and production staff alike 
• Detail-oriented and process-minded - you value documentation, automation, and continuous improvement 
• Security-aware mindset: you follow best practices and understand the risks around devices, identity, and data access 
• Excited by the idea of becoming a security expert over time, and eager to grow with mentorship, projects, and certification support. 

Location and Work Model 

Location: Montreal
Work model: On-site 
Employment type: Full-time, Permanent

We are seeking a Senior DevOps & Site Reliability Engineer to own the reliability, scalability, performance, and operational excellence of Medeloop’s platform. This role blends deep DevOps engineering—CI/CD pipelines, infrastructure as code, and cloud architecture—with SRE discipline: SLOs, incident management, capacity planning, observability and a relentless focus on system uptime. You will be the bridge between development and operations, ensuring our clinical research products are always available, performant, and secure for the healthcare organizations that depend on them.

What You'll Own

Cloud Infrastructure & Architecture

• Design, implement, and manage scalable, secure, and highly available cloud infrastructure on AWS - infrastructure as code (IaC) using AWS CDK, CloudFormation, or Terraform, ensuring all environments are version-controlled and reproducible.
• Architect multi-region and disaster recovery strategies that meet healthcare uptime requirements.
• Manage containerized workloads using Docker and Kubernetes, optimizing for cost, performance, and resilience.

Site Reliability Engineering

• Define, implement, and monitor Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across all production services.
• Build and maintain observability stacks (DataDog, AWS CloudWatch, Sentry) covering metrics, logs, traces, and alerting.
• Lead incident response: triage, mitigate, and drive blameless post-incident reviews with actionable follow-ups.
• Conduct capacity planning and performance engineering to ensure the platform scales ahead of demand.
• Champion error budgets and use them to balance feature velocity with system stability.
• Identify, assess, and mitigate operational risks by collaborating with engineering and product teams to evaluate impact and likelihood before they become incidents.
• Participate in and help structure an on-call rotation, ensuring clear escalation paths and fair distribution of after-hours coverage.

CI/CD & Automation

• Build self-service tooling and runbooks that reduce toil and empower development teams to ship independently.
• Design and maintain CI/CD pipelines (GitHub Actions) that enable fast, safe, and repeatable deployments.
• Automate security scanning (SAST, DAST) within pipelines and collaborate with engineering to remediate findings.
• Implement progressive delivery strategies such as canary deployments, blue-green releases, and feature flags.
• Proficiency in scripting languages (Python, Bash) for automation, troubleshooting, and building reliability tooling.
• Track and drive down operational toil, targeting less than 50% of team time spent on repetitive manual work.
• Evaluate and manage change risk for production deployments, maintaining change review processes that balance speed with stability.

Security & Compliance

• Ensure infrastructure meets healthcare compliance standards (HIPAA, SOC 2) through policy-as-code, encryption, and access controls.
• Manage networking security (VPCs, subnets, security groups, WAFs) and identity/authentication systems (AWS Cognito, Auth0, OAuth2, SSO).
• Conduct regular security reviews, vulnerability assessments, and patching across the infrastructure estate.

Collaboration & Culture

• Partner closely with product and engineering teams to embed reliability thinking into the software development lifecycle.
• Develop and maintain comprehensive documentation for infrastructure, runbooks, and operational playbooks.
• Mentor junior engineers on DevOps and SRE best practices, fostering a culture of ownership and continuous improvement.
• Stay current with advancements in cloud technologies, DevOps tooling, and SRE methodologies.
• Own and evolve internal developer platform tooling — including deployment workflows (GitOps/Flux), bug tracking integrations, and developer self-service portals.

What We're Looking For

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 7+ years of combined experience in DevOps and/or Site Reliability Engineering roles, with at least 2 years in a senior capacity.
• Deep proficiency with AWS services
• Deep experience with observability and monitoring platforms such as DataDog, AWS CloudWatch, and Sentry.
• Strong experience building and maintaining CI/CD pipelines with GitHub Actions or equivalent tools.
• Expertise in infrastructure as code using AWS CDK, CloudFormation, or Terraform.
• Hands-on experience with containerization (Docker) and orchestration (Kubernetes).
• Proven track record of defining and operating against SLOs/SLIs and managing incident response processes.
• Solid understanding of networking (VPCs, subnets, load balancing, DNS), security, and compliance best practices.
• Experience with authentication and authorization systems including AWS Cognito, Auth0, OAuth2, and SSO.
• Proactive, self-directed mindset with a bias toward action and taking initiative.
• Excellent problem-solving skills and the ability to work independently as well as collaboratively across teams.
• Strong communication skills—able to explain complex infrastructure decisions clearly to technical and non-technical stakeholders.
• Passion for unsolved challenges in healthcare AI, with the ability to thrive in a fast-paced, multidisciplinary environment and wear multiple hats.

Bonus Points

• Multi-cloud experience (AWS, Azure, GCP)
• Familiarity with healthcare data standards, compliance, and protocols such as HIPAA, HL7 FHIR, OMOP, and i2b2.
• Experience with chaos engineering practices and tools (e.g., AWS Fault Injection Simulator, Gremlin).
• Prior experience in a healthcare or life sciences company operating under strict regulatory requirements.
• Contributions to open-source infrastructure or SRE tooling.
• Relevant certifications such as AWS Solutions Architect, Certified Kubernetes Administrator (CKA), or Google SRE certification.

Why Medeloop

• Ownership from day one: small team, high-trust, no layers between your work and its impact
• Technically ambitious: you'll build AI-powered workflows, not just support them
• Real-world stakes: your work accelerates drug development, addresses health equity, and improves clinical research for institutions that matter
• Strong foundation: Series A, top-tier investors, and a data asset (200M+ patient records) that most companies spend years trying to build

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Manager, Software Development to join our Platform division. Reporting to the Director of Engineering, you will lead teams of Developers who are dedicated to product development and the ongoing enhancement of features within our SaaS application. By applying a deep understanding of the AlayaCare business, they ensure context and impact are clear, while driving accountability through ambitious yet realistic delivery plans.

As a Manager, Software Development you will cultivate a strong team identity while coaching and mentoring each team member. In the Platform division, the teams own the shared backend services and shared product features such as authentication, background jobs, configuration, integrations, eventing, notifications, roles and access control, organization hierarchy, secure messaging, document management, tasks, and data onboarding tooling.

What You’ll Do

People & Coaching

• Develop, foster and mentor a team of developers to deliver impactful solutions and grow their careers while driving the success of our platform.
• Motivate and support team members to achieve the targets
• Maintain proficient knowledge of industry trends and technology innovation
• Build and maintain a strong professional network to proactively source and attract top talent; serve as a brand ambassador for AlayaCare and own the end-to-end interview process while collaborating with the recruitment team
• Establish and execute impactful onboarding process to improve the team members’ experience.

Performance and delivery

• Accountable for delivering commitments and driving successful business results. Set direction and an operational model for the team(s) by anticipating strategic challenges, establishing processes, and business opportunities.
• Establish a high-performance culture by setting inspirational, measurable, and practical performance targets.
• Lead performance management and impact assessments for direct reports. Be accountable for the team(s)’s health and productivity.
• Translate business objectives into software delivery activities.

Technical and Operations

• Continuously define, prioritize, and execute technical initiatives to improve the reliability of systems managed by the team.
• Participate in architectural/technical design activities, code reviews and incident reviews, using them as opportunities to foster technical and process excellence.
• Actively code on a daily basis, leveraging AI-powered tools such as Claude or Cursor to stay at the forefront of AI capabilities and effectively support both the team and the broader organization
• Collaborate effectively with other teams and disciplines to solve interconnected problems and to ensure customer satisfaction.
• Establish, rollout, monitor, and continuously improve the technical and operational standards and best practices for the team(s).

What You Bring to the Team

• Bachelor’s or advanced degree in computer science, software engineering or related fields.
• Minimum 2+ years of people management experience in a technical industry, including strong cross-functional leadership
• and organizational skills.
• Excellent written and oral communication skills, with an ability to express technical and business concepts in
• approachable terms.
• Strong knowledge of contemporary software development practices, and opinions on how to best deploy them ((CI/CD, trunk-based development, feature flags, observability, test automation, incident response)
• Strong knowledge of AI-assisted development practices combined with a proactive approach to keeping pace with advancements and guiding teams in adopting them thoughtfully and effectively
• Experience with SaaS platforms and multi-tenant architectures is an asset.
• Bilingual in French and English

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

AI at Work

At AlayaCare, AI is a core part of how we work. Success in this role requires bringing a working knowledge of AI, having used AI tools in practice, and being able to demonstrate how AI has helped improve the quality, efficiency, or impact of your work. We look for people who can adapt to new tools and ways of working and use AI responsibly in line with our privacy and security standards. We’ll support you with the tools, training, and coaching needed to succeed in an AI‑enabled environment.

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com. 

Sales Director (Managing Director – Sales & Operation Management)

Highspring – Professional Services & Technology Transformation

About Highspring

Highspring is a professional services firm that helps organizations achieve their business objectives through technology-driven transformation. We partner with enterprises across Cloud, Data, Cybersecurity, GenAI, Digital Engineering, and Enterprise Modernization to accelerate delivery, strengthen internal capabilities, and drive measurable business outcomes.

As part of our next phase of growth, we are hiring a Sales Director – Canada to lead company-wide commercial performance and play a central role in scaling the organization.

Role Summary

The Sales Director (Managing Director – Sales Management) is a senior business leader responsible for owning Highspring’s commercial performance and acting as the operational and strategic backbone of the organization.

This role goes beyond traditional sales leadership. It is designed for an executive who can lead sales, influence delivery and talent, build scalable structures, and orchestrate execution across the business, while working closely with the partnership on enterprise growth and strategic relationships.

Key Responsibilities

1. Commercial Strategy & Revenue Growth

• Own and execute the company’s commercial growth strategy.
• Partner with the Managing Partner to expand enterprise accounts, develop new markets, and strengthen go-to-market execution.
• Lead forecasting, pipeline governance, revenue performance tracking, and sales accountability.
• Drive execution discipline across sales, delivery, and recruiting to ensure growth translates into results.

1. Sales Leadership & Performance

• Lead, structure, and elevate Account Managers, Engagement Managers, Account Owners, and Sales Leaders.
• Implement and continuously evolve scalable sales frameworks, account planning methodologies, and performance KPIs.
• Build a high-performance, ownership-driven sales culture with clear expectations and outcomes.

1. Business Scaling & Operational Alignment

• Ensure the organization is operationally ready to support growth by aligning sales demand with delivery capacity and recruiting pipelines.
• Design and implement scalable operating models, processes, and governance appropriate for the $40M–$100M+ growth stage.
• Work closely with Practice Leaders, Operations, and Talent Acquisition to align capacity with demand.
• Improve margin performance, utilization, and operational predictability.
• Establish consistent leadership cadence and cross-functional alignment.

1. Talent Development & Leadership Enablement

• Build structured career paths and leadership frameworks across sales and operations.
• Implement coaching, performance management, and succession planning.
• Support senior leaders in building depth and sustainability across teams.

1. Partnerships & Market Ecosystem

• Develop and manage strategic partnerships with technology vendors, delivery partners, and subcontractors.
• Identify ecosystem opportunities that support growth and capability expansion.
• Strengthen Highspring’s market position through partner-led strategies.

1. Client Success & Account Expansion

• Ensure consistent delivery of value aligned with client business objectives.
• Drive customer satisfaction, renewals, and account expansion.
• Partner with Practice Leaders to improve service maturity and consistency.
• Partner with Practice Leaders to strengthen and evolve service offerings by defining clear use cases, value propositions, and go-to-market narratives aligned to client needs.

1. Leadership, Culture & Accountability

• Act as a visible, inspiring leader who brings structure, clarity, and momentum.
• Set high standards for accountability, communication, and execution.
• Reinforce Highspring’s values and leadership expectations across the organization.

Ideal Background & Experience

Professional Experience

• 10–20+ years in professional services, consulting, or technology services.
• Direct experience scaling a services organization from approximately $40M to $100M+ in revenue.
• Strong background in sales leadership, commercial management, and revenue operations.
• Demonstrated ability to align sales growth with delivery, recruiting, and operational capacity.
• Experience building sales organizations, leadership frameworks, and performance models.
• Proven success working with senior enterprise clients.

Core Competencies

• Executive presence and inspirational leadership
• Strong commercial and financial acumen (pipeline, margin, forecasting)
• Strategic thinker with operational discipline
• Excellent communication and stakeholder management skills
• Ability to unify cross-functional teams around shared goals
• Entrepreneurial mindset with experience navigating scale-up complexity

Why This Role Is Different

• You are not building from zero, you are professionalizing and scaling
• You operate at a critical inflection point where structure, rigor, and leadership matter
• You influence the entire business, not just sales
• You help shape the next chapter of Highspring’s growth