At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we played to win. We set the highest standards and executed beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

NiCE enables organizations to address today's consumer and employee expectations by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world's leading cloud customer experience platform.

The CSA team is dedicated to developing groundbreaking AI products that are transforming the industry. We promote a culture of collaboration, technical excellence, and the adoption of advanced technologies at a scale.

We are looking for a Senior DevOps Engineer to join our CSA Infrastructure team. In this role, you will own and evolve the CI/CD pipelines, cloud infrastructure, observability, and operational excellence of our analytics and AI services, working closely with development, QA, security, and product teams.

How will you make an impact?

• Design, operate, and evolve cloud infrastructure on AWS, ensuring high availability, security, scalability, and cost efficiency
• Drive Infrastructure-as-Code quality and consistency across multiple environments (dev, test, staging, production) and services
• Own and improve CI/CD pipelines end-to-end — from source control to automated build, test, security scanning, quality gates, and multi-environment deployment
• Lead troubleshooting of complex production issues and drive root-cause analysis, feeding learnings back into runbooks and automation
• Build and improve observability — dashboards, metrics, alerting, log aggregation, and SLO/SLI definitions for production services
• Champion security and compliance — least-privilege access, secrets management, encryption, vulnerability remediation, and multi-tenant isolation
• Manage release processes, environment promotion, and cross-service dependency tracking
• Drive cost optimization and FinOps practices across cloud workloads
• Mentor engineers on cloud and DevOps practices, and influence architecture and best practices across teams
• Continuously evaluate and adopt new tools, technologies, and AI-driven automation to improve developer experience, reliability, and deployment velocity

Have you got what it takes?

• BSc in Computer Science, Computer Engineering, Software Engineering, or equivalent practical experience
• 5+ years of hands-on experience as a DevOps Engineer or in a similar role
• Strong expertise with AWS services — compute (Lambda, ECS/Fargate, EC2), storage (S3), networking (VPC, API Gateway, Route53), data services, IAM, KMS, CloudWatch, and Secrets Manager (Azure experience is an advantage)
• Strong programming and scripting skills in Python — production experience writing automation, tooling, and Infrastructure-as-Code, not just consuming libraries
• Extensive experience with Infrastructure as Code — AWS CDK, CloudFormation, or Terraform; comfortable with multi-account / multi-region deployments
• Strong experience designing and operating CI/CD platforms — Jenkins, GitHub Actions, or similar; Groovy scripting is a plus
• Hands-on with containers and Docker — authoring efficient multi-stage Dockerfiles, image scanning, and registry hygiene
• Solid understanding of cloud-native architectures, serverless workloads, and distributed systems
• Hands-on experience with monitoring, logging, alerting, and observability platforms — CloudWatch, Grafana, Prometheus, or equivalent
• Solid Linux experience — system troubleshooting, performance tuning, and operational best practices
• Strong understanding of security, encryption, and compliance — IAM policy authoring, key management, secrets handling, and tenant isolation patterns
• Familiarity with code quality and security tooling in CI pipelines — SonarQube, Black Duck, or equivalent
• Experience supporting both managed services and microservice-based applications in production

You will have an advantage if you also have:

• Experience operating cloud-based data and analytics workloads — data lakes, query engines, streaming pipelines, or data warehouses
• Working knowledge of .NET / C# or other compiled-language runtimes (enough to read service code, debug build failures, and triage test failures)
• Familiarity with Kubernetes / EKS, Helm, or Ansible
• Experience with mutation testing, code coverage gates, and other advanced quality practices
• AWS or Kubernetes certifications (e.g., AWS Certified DevOps Engineer, CKA)
• Exposure to multi-tenant SaaS platforms or contact-center / customer-experience products
• Strong ownership mindset with end-to-end responsibility
• Natural collaborator and mentor with excellent communication skills
• Ability to influence architecture and best practices across teams
• Proactive, self-driven, and comfortable operating in ambiguity
• Global mindset and fluent communication in English

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10846

Reporting into: Tech Manager Role

Type: Individual Contributor

So, what’s the role all about?

NiCE is seeking attentive, goal-oriented, and technically talented professionals to join our delivery and engineering teams as Professional Services Software Engineers. In this role, you will be responsible for the remote implementation, configuration, and integration of NiCE Surveillance products, and for designing, developing, configuring, and enhancing enterprise-scale Actimize implementations for leading banks and financial institutions. You’ll provide technical expertise across the full project lifecycle—from sales-to-services transition through project closure—collaborating with architects, business analysts, R&D, Customer Support, and clients, and applying both agile and waterfall methodologies to deliver high-quality, reliable solutions that help safeguard organizations against risk and compliance challenges.

How will you make an impact?

• Install, integrate, and configure Actimize products and recording solutions, and develop and configure software features in line with defined methodology, design specifications, enterprise standards, system requirements, and customer-specific needs.
• Plan and perform unit, functionality, and systems testing for performance and reliability, and support client UAT and data validation activities to ensure solutions meet design requirements.
• Work in multi-disciplinary teams with architects, business analysts, R&D, and the implementation team to resolve technical questions from project kick-off through handover to the support center.
• Provide technical expertise across the entire NiCE product suite — including application overview, technical support, and quality control — throughout all stages of the project.
• Communicate and reconcile design flaws found during delivery and suggest enhancements to meet client requirements while adhering to product frameworks.
• Collaborate independently with Business Analysts, R&D, and Customer Support teams, relaying customer technical feedback for product enhancements and fixes.
• Effectively manage time, maintain regular communication and updates with customers and management, and demonstrate flexibility for after-hours, weekend, client-site, and cross-time-zone work as per project demands.
• Document lessons learned and resolutions in the NiCE Knowledge Base, mentor junior team members, and conduct code reviews.

Have you got what it takes?

Experience & Education:

• 8-11 years of experience in enterprise software development and/or product implementation and integration.
• BE/B.Tech in Computer Science, Information Technology, or a related technical degree with relevant hands-on experience.
• Excellent verbal and written English communication skills, with experience working in global and matrix organizations and multi-cultural teams across countries.

Professional Capabilities:

• Experience working in financial / banking solutions domain. (Must)
• Proven expertise in PL/SQL, SQL, and relational databases (MS-SQL, MySQL, Oracle, etc.), with basic to advanced query and update scripting knowledge. (Must)
• Hands-on experience with Unix commands and shell scripting. (Must)
• Troubleshooting using sniffers and other network testing and analysis tools. (Must)
• Strong client-facing skills with the ability to manage technical discussions and customer engagement. (Must)
• Actimize (AIS/RCM/UDM) development experience. (Advantage)
• Microsoft SQL Server and Windows Server installation and configuration (including IIS), with Microsoft Security knowledge — Active Directory, security policies, hardening, encryption, backups, recovery, and maintenance. (Advantage)
• Solid understanding of network principles (7-Layer OSI Model, TCP, UDP) and network devices (NICs, switches, routers), with networking and IP/SIP communication analysis, strong telephony background, and IP communication knowledge. (Advantage)
• Experience with advanced solutions — Recording/Telephony integrations (PBX — switch/ACD vendors such as Avaya, Cisco, MS Teams, and Amazon Connect), MDC, LDAP, SSO, ACD, DB migrations, and Disaster Recovery / HA solutions. (Advantage)
• Familiarity with AWS cloud environments and experience in Python, HTML, JavaScript, and CSS. (Advantage)

Personal Leadership:

• Strong problem-solving and analytical abilities with a high capacity for self-learning; capable of solving moderately complex problems through structured analysis.
• Ability to work independently on complex tasks while collaborating effectively and sharing knowledge within a team environment.
• Able to learn and adapt to new technologies quickly and work methodically in dynamic environments.
• Attention to detail and ability to perform under pressure.
• Ability to mentor, guide, and support team members.

What’s in it for you?

Join an ever‑growing, market‑disrupting global company where teams—comprised of the best of the best—work in a fast‑paced, collaborative, and innovative environment. As the market leader, every day at NICE is a chance to learn, grow, and make an impact, with endless opportunities across roles, domains, and geographies.

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10723
Reporting into: Tech Manager
Role Type: Individual Contributor

Shift Timings: 12:30 PM- 9:30 PM

So, what’s the role all about?

We are seeking a Senior QA Automation Specialist to join our Big Data team, where we build cutting-edge, AI-driven applications that empower the world’s largest financial institutions in the fight against financial crime.

You’ll be part of a dynamic group responsible for the analytics and developer experience foundations, enabling software developers, data engineers, and data scientists to deliver scalable, high-quality analytics solutions quickly. In this role, you’ll ensure the quality, reliability, and performance of our intelligent cloud-based products through robust automated testing.

How will you make an impact?

• Lead , design, develop, and maintain automated tests for frontend portal pipelines.
• Implement and manage a scalable testing framework to support continuous integration and delivery.
• Create test plans, and maintain detailed documentation of testing processes, results, and quality metrics.
• Collaborate with developers and product managers to understand system architecture and business requirements.
• Participate in requirements analysis, technical reviews, and test planning.
• Identify, document, and track defects, drive resolution with development teams.
• Monitor production environments, investigate anomalies, and push for timely fixes.
• Ensure data health and correctness across systems.
• Continuously improve QA processes, tools, and best practices.
• Advocate for quality across the development lifecycle.

Have you got what it takes?

• 8-11 years of hands-on programming experience in JavaScript, Python or TypeScript.
• Experience with AWS and cloud-native architectures.
• Familiarity with unit testing, performance testing, and debugging techniques.
• Hands-on experience with automation frameworks like Playwright, Selenium, or equivalent.
• Proficiency with Git and collaborative development workflows.
• Fast learner with excellent analytical and problem-solving skills.
• Strong communication skills and a proactive, ownership-driven mindset.
• Passion for building scalable, resilient systems in cloud environments.
• Can-doer that can take a task from plan to completion
• Team player, excellent communication, and presentation skill

What Would Make You Stand Out?

• Exposure to DevOps practices and tools like Jenkins, Terraform
• Background in data quality assurance and monitoring
• Experience with test management tools such as Jira, X-Ray,Playwrite, or similar

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9865
Reporting into: Group Lead, Engineering, Recording
Role Type: Individual Contributor

So, what’s the role all about?

As a Database Reliability Engineer (DBRE), with 8-12 years of experience you will be responsible for designing, developing, and maintaining robust automation and reliability solutions that support the stability and performance of our data platforms within our Azure SaaS environment. You will work closely with Platform Engineering, SRE, Cloud Operations, and R&D teams to implement tools and frameworks that ensure seamless scaling, proactive monitoring, and self-healing of data services.

Your mission is to bridge the gap between database engineering and site reliability, ensuring our cloud-native offerings are resilient, secure, and capable of efficient development on a scale.

How will you make an impact? 

• Own availability, reliability, scalability, and performance of production and non‑production database platforms.
• Design, operate, and optimize DynamoDB, AWS RDS (PostgreSQL), Aurora, and Amazon OpenSearch environments.
• Implement and automate backup, restore, high availability, and disaster recovery strategies.
• Lead investigation and resolution of database‑related incidents and contribute to post‑incident reviews.
• Partner with Platform Engineering and SRE to define standards and best practices for database lifecycle management.
• Enable secure and scalable self‑service data platform workflows for application teams.
• Perform performance tuning, capacity planning, and query optimization.
• Build and maintain observability for data platforms using metrics, logs, and alerting.
• Automate provisioning and operations using Infrastructure as Code tools.
• Ensure compliance with security, regulatory, and data governance requirements.

Have you got what it takes?

• AWS (RDS, Aurora, IAM, Networking, Monitoring)
• PostgreSQL
• Amazon OpenSearch
• Time‑series databases 
• Kubernetes (EKS)
• Terraform / OpenTofu
• Prometheus, Grafana, OpenTelemetry
• CI/CD and GitOps pipelines

You will have an advantage if you also have:

• Knowledge of OpenSearch or similar search technologies.
• Background in time‑series data platforms.
• Experience working in regulated or compliance‑driven environments.
• Kubernetes‑native database operation experience.
• CI/CD skills
• AWS experience

What’s in it for you?

At NiCE Actimize, you will work on mission‑critical platforms that protect the global financial system. You will be part of a strong Platform Engineering organization focused on automation, reliability, and developer experience, with opportunities to grow technically and professionally while making real‑world impact.

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10679
Reporting into: Senior Director of Engineering
Role Type: Individual Contributor

So, what’s the role all about?

We are looking for talented and motivated professionals to join the NICE Actimize Professional Services team in Pune. This role is focused on implementing, customizing, supporting, and deploying cloud‑based NICE Actimize solutions for global financial services customers.

You are someone who enjoys hands‑on technical work, learning enterprise platforms, solving complex problems, and working closely with architects, senior engineers, and customer stakeholders. You are curious, proactive, and excited to build real‑world solutions in the financial crime and compliance space. If you love digging into systems, understanding how things work end‑to‑end, and delivering high‑quality customer implementations – this role is for you.

How will you make an impact?

You will be part of a global Professional Services organization delivering mission‑critical solutions to leading financial institutions. Working in a fast‑paced, customer‑focused environment, you will help configure, customize, test, and deploy Actimize solutions that protect billions of dollars and millions of customers worldwide.

As part of this team, you will:

• Analyze customer requirements and assist in assessing technical feasibility
• Configure and customize NICE Actimize solutions to meet client‑specific needs
• Develop and enhance solution components using SQL, Java, and Actimize development tools
• Assist in integrating Actimize solutions with customer ecosystems and downstream systems
• Execute functional and technical testing of configurations and customizations
• Support deployments across development, test, and production environments
• Perform root cause analysis and help resolve implementation and production issues
• Ensure delivery quality, stability, performance, and adherence to best practices
• Collaborate closely with architects, SMEs, and senior engineers on complex implementations
• Participate in peer code reviews, design discussions, and solution walkthroughs
• Contribute to documentation such as design notes, SOPs, configuration guides, and deployment runbooks
• Continuously learn Actimize products, financial crime domains, and cloud technologies

Have you got what it takes?

Required Skills & Experience

• 2–4 years of experience in SDLC, implementation, technical services, or application support roles
• Strong working knowledge of SQL and relational databases (MS SQL, PostgreSQL, Oracle)
• Experience working on Windows and/or Linux environments
• Good analytical, troubleshooting, and problem‑solving skills
• Ability to communicate effectively in spoken and written English
• Willingness to learn new platforms, tools, and business domains
• Team‑oriented mindset with a proactive and accountable approach

Preferred / Nice to Have

• Exposure to NICE Actimize solutions or similar enterprise platforms
• Basic Java programming knowledge
• Experience in banking, financial services, or financial crime domains
• Familiarity with AWS and/or Azure cloud environments
• Basic understanding of containers (Docker, Kubernetes)
• Scripting knowledge (Python, Shell, PowerShell)

What makes this role unique?

• Hands‑on exposure to real customer implementations early in your career
• Opportunity to work with global teams and enterprise financial institutions
• Strong learning curve across cloud, data, compliance, and financial crime technology
• Ability to grow into specialized technical or domain‑focused career paths within NICE Actimize

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10698
Reporting into: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

As a Sales Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real-world solutions.

You’ll be a go-to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations.

How will you make an impact?

• Enabling partners to design, build, and deliver AI Agents using the Cognigy platform
• Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths
• Delivering technical enablement sessions, workshops, and hands-on labs
• Assisting partners with JavaScript development, debugging, and flow-based logic
• Supporting API usage and integrations as part of AI Agent implementations
• Helping partners work effectively with context variables and conversation logic in Cognigy
• Advising on webchat embedding and xApps using HTML, CSS, and JavaScript
• Supporting partners during demos, proofs of concept, and key partner-led opportunities
• Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices
• Translating product updates and new features into clear, partner-ready technical guidance

Have you got what it takes?

• Strong JavaScript coding and debugging skills, with the ability to support and unblock others
• Experience working with APIs and integrations in real-world implementations
• Practical experience using context variables and conversation logic within Cognigy
• Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps
• A general developer mindset, with comfort solving problems through flow logic and/or code
• Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting
• Ability to clearly explain technical concepts to both technical and non-technical audiences
• Strong collaboration and communication skills across sales, product, and delivery teams

Enablement-focused qualities:

• A genuine passion for enablement and helping partners succeed independently
• Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution
• Comfort delivering technical enablement sessions, workshops, and hands-on labs
• Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately
• A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10508
Reporting into: Head of Sales Enablement, NiCE-Cognigy
Role Type: Individual Contributor

So, what’s the role all about?

As a Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager.

How will you make an impact?

• As a billable and customer-facing role, this position has significant financial impact on CXone:
• The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
• The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract.
• The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business.
• The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability.
• Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy.​

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​​

Have you got what it takes?

• 2-4 yrs experience required
• Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson.
• Knowledge on Prompt Engineering
• Good understanding of modern authentication standards ex - oAuth2, OIDC, SAML
• Good understanding of browser security like CORS, X-frame-options
• Good understanding of HTML i.e. iframe, CSS
• Good understanding of JavaScript / jQuery
• Ability to read API documentation and implement proof of concepts
• Strong understanding of user experience and conversational interfaces
• Good verbal skills for communicating with customers and with peers during design and code reviews
• Excellent Troubleshooting and Debugging skills on SaaS Applications.
• Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide
• Product knowledge and ability to adapt previous integrations to meet customer’s requests
• Flexibility to extent hours to exchange info with US team
• Bachelor’s degree or equivalent experience in a high-level environment

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10552
Reporting into: Tech Manager, Professional Services
Role Type: Individual Contributor

General Summary:

The Senior Salesforce Developer is a technical leader responsible developing, and delivering robust, scalable solutions on the Salesforce platform. This role partners with cross-functional teams to translate complex business requirements into secure, high-quality technical solutions, and drives best practices in development, integration, and DevOps. The ideal candidate is a hands-on expert in Apex, Lightning Web Components, and Salesforce architecture, with a passion for mentoring others and advancing the organization’s Salesforce maturity.

Essential Duties & Responsibilities:

• Design, develop, and implement scalable solutions using Apex, Lightning Web Components (LWC), Flows, and other Salesforce technologies
• Lead the technical design of integrations with external systems (REST/SOAP APIs, middleware, Platform Events).
• Ensure solutions are bulk-safe, limit-aware, and follow Salesforce governor limits and best practices
• Own technical delivery from requirements through deployment, including code reviews and release management
• Develop and maintain automated unit tests (Apex, Jest for LWC) and static analysis
• Enforce security best practices (CRUD/FLS, sharing rules, Shield, compliance frameworks such as GDPR as applicable)
• Mentor and coach junior developers, conduct code reviews, and foster a culture of continuous improvement
• Works with Change Management to communicate and define release process, identifying roll backs and pinpointing potential issues that could occur
• Works with business owners to translate functional requirements into technical requirements
• Identifies and resolves bugs in a timely manner, performing reviews after to ensure the underlying is sues are fixed
• Serve as an escalation point for complex technical issues and drive root cause analysis and resolution.
• Oversees completion of deliverables including analysis, design/ approach, and implementation using salesforce best practices, execution best practices, communication, and documentation
• Stay current with Salesforce releases, emerging technologies, and industry trends
• Transforms business needs into technical design solution options and develops demos / proof of concepts
• Authors, trains, and provides governance on all configuration projects and adherence to best practices

Knowledge, Skills, and/or Abilities Required:

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Strong data modeling, performance optimization, and security enforcement (CRUD/FLS, sharing)
• Ability to adapt and understand new technology/processes as per business requirements
• Excellent communication skills, with ability to translate business needs into technical solutions and produce clear documentation
• Thorough understanding of the Salesforce meta-data API
• Strong knowledge of Salesforce administration
• Organized, detail-oriented, and self-motivated
• Strong development skills
• Analytical with the ability to derive solutions quickly and proficiently
• Strong understanding of the core systems being supported
• Preferred: Developmental skills in APEX, JAVA, SOQL, SQL, and/or C++

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience
• Extensive experience with Salesforce configuration and creation of robust workflows and automation
• Various Salesforce certifications including Salesforce Platform Developer I & II, App Builder, Admin, and Cloud Certifications
• Experience with compliance frameworks (GDPR/PCI) and Salesforce Shield.

Working Conditions:

• Pune / Mumbai / Bangalore / Philippines (Hybrid)
• 0-10% travel may be required