General Summary:

The Technical Business Analyst will work with product owners and requesters to gather requirements, validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests. The Technical Business Analyst will review, analyze and evaluate the systems and user needs. This individual will produce documentation of both current and new processes as well as system flow diagrams. This individual will work in partnership with cross-functional teams to assist in any projects assigned to ensure the project is well defined and coordinated.

Essential Duties & Responsibilities:

• Provides support to cross-functional team(s), with close attention to detail
• Research, analysis, and document findings
• Document and distribute new or revised processes and procedures that result from project efforts
• Analyze business problems and recommend solutions
• Write user stories with detailed acceptance criteria
• Create and implement a solution design that will meet the needs of the business
• Create and implement project plans when applicable
• Test the design, manage QA and UAT, and verify solutions
• Write up and keep detailed records of initiatives
• Perform System demo, participate in user acceptance testing, and conduct user training
• Facilitate user acceptance and sign off.
• Performs a variety of tasks
• A certain degree of creativity and latitude is required.
• Review, analyze, and evaluate market data and trends
• Work with stakeholders and requestors to document requirements, define project scope and objectives, and do the analysis to provide recommendations to stakeholders and management on the next steps

Knowledge, Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with general supervision
• Ability to situationally adapt and understand new technology/processes
• Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences
• Must be detail-oriented, strong analytical, people and documentation skills
• Well-versed in both Agile and waterfall methodologies, as well as SCRUM
• Must understand how to communicate difficult/sensitive information tactfully
• Ability to work on multiple priorities and/or projects simultaneously
• Problem-solving abilities and the ability to meet reasonable deadlines
• Strong team player with the ability to build positive and collaborative relationships within the
• organization
• Familiar with relational database concepts and client-server concepts
• Financial Analysis and Familiarity with Financial Terms
• Willingness to call or speak with customers directly
• Familiarity with SharePoint, Smartsheet, and Jira

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in a related field or equivalent business experience
• 2+ years of related experience
• 2+ years of experience working with the Salesforce Platform
• Experience with Agile/Scrum methodologies
• Salesforce Business Analyst Certification
• Preferred: Experience in Finance or Marketing

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• 0-25% travel may be required

General Summary:
The Senior Salesforce Administrator is responsible for leading the ongoing development of our Salesforce
deployment. This role works in partnership with functional leaders, cross-functional teams, and SMEs to identify,
develop, and deploy new business processes. This role executes on day-to-day configuration, support,
maintenance, and improvement of our Customer Relationship Management (CRM) platform.

Mandatory Skills: Experience with Sales cloud, Service Cloud and experience cloud. Also the number of salesforce users handling in their current organization should be more than 1500+ and experience with deployment tool like Copado or gearset and Github is a must for this role 

Essential Duties & Responsibilities:
• Provides support to the Business Applications teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Serves as primary system administrator for the Salesforce environment
• Handles all basic administrative functions including user account maintenance, reports and dashboards,
workflows, and other routine tasks
• Completes regular internal system audits and prepares for upgrades
• Manages Salesforce data feeds and other integrations
• Coordinates the evaluation, scope, and completion of new development requests
• Works with our institutional management team to establish suitable processes to support administrative,
development, and change management activities
• Manages the training of new users and grows the Salesforce skill set across the organization
• Effectively acts as the liaison between our users, vendors, and the application development teams
• Works independently with members of the user community to define and document development
requirements
• Assesses the impact of new requirements on Salesforce and all upstream and downstream applications,
systems, and processes
• Serves as escalation point for Salesforce related questions and issues
• Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level
information into details, abstract up from low-level information to a general understanding, and
distinguish user requests from the underlying true needs
Knowledge, Skills, and/or Abilities Required:
• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Excellent project management skills and a positive attitude
• Advanced ability to meet deadlines, handle and prioritize simultaneous requests, and manage later ally
and upwards
• Strong creative, analytical, and problem-solving skills
• Must demonstrate exceptional verbal and written communication skills, with the ability to communicate
effectively at all levels of the organization
• Advanced ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields,
workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce best practices and functionality
• Advanced data management abilities
• Ability to successfully drive projects to completion
• Strong ability to understand and articulate complex requirements while asking thoughtful questions
Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience
• ADM201, ADM211, or other Sales Administration certification
• Preferred: Certifications in Sales Cloud, Service Cloud, and/or Developer

Mandatory skills : 

Salesforce CPQ – 6 months -2 years experience

Service Cloud & Sales Cloud, Community Cloud,

Additional knowledge - Outreach, lean data, gainsight

Experience – 4+ years

Location – Hybrid for Pune / Mumbai / Bangalore/ Remote available for other locations 

Shift Timing – UST 8 am EST to 5 PM EST (6:30 PM – 3:30 AM)

Working Conditions:
• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required
For more information, please go to www.connectwise.com/careers.
The statements above are intended to describe the general nature and level of work being performed by people
assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions

Job Description Summary

The Manager of User Experience is a people leader responsible for managing a small team of designers and/or researchers working on specific projects or features. This role collaborates with product and engineering teams to ensure quality design work is delivered on schedule, while supporting team member development and fostering effective collaboration. The Manager UX focuses on day-to-day team execution, removing blockers, and helping team members do their best work. This management role requires foundational coaching skills, clear communication, and the ability to coordinate work effectively within project constraints.

Essential Duties & Responsibilities

• Manages a small team of designers and/or researchers working on projects or features
• Sets clear expectations for deliverables and provides regular feedback to team members
• Creates work plans based on project requirements and team capacity
• Supports team members in developing their design and collaboration skills
• Collaborate with product and engineering teams to coordinate design work
• Provides status updates on team progress and upcoming deliverables
• Coordinates with peer designers to maintain consistency
• Manages team resources appropriately within project budgets
• Follows established workflows and ensures team uses design system components correctly
• Reviews designs to ensure quality and consistency with standards
• Raises user experience concerns in project planning discussions
• Coordinates with researchers to ensure insights inform design work
• Tracks team progress against project milestones and flags risks
• Addresses team dynamics and supports positive collaboration
• Participates in hiring and helps onboard new team members

Knowledge, Skills, and/or Abilities Required

• Ability to manage small UX teams on projects or features, including setting clear expectations, providing feedback, and supporting skill development
• Capability to create work plans based on project requirements and communicate effectively with product and engineering partners
• Understanding of project goals with ability to balance quality with timeline constraints
• Experience following established workflows, using design systems, and tracking progress against milestones
• Foundation in conducting design reviews, raising user experience concerns, and maintaining quality standards
• Basic experience coordinating research activities and encouraging evidence-informed design
• Ability to communicate effectively with project stakeholders and team members
• Developing coaching skills focused on supporting individual contributor growth
• Solid expertise in UX design principles and methodologies
• Ability to coordinate multiple activities with basic organizational skills
• Clear communication skills for team leadership and project collaboration
• Willingness to learn and adapt to team and project needs

Educational/Vocational/Previous Experience Recommendations

• Bachelor’s degree in design, HCI, Psychology, or related field
• 6+ years of experience in UX design or research
• 1-2+ years of people management experience or strong lead experience ready for management
• Demonstrated success delivering quality UX work on projects
• Experience of collaborating with product and engineering teams
• Familiarity with design systems and standard UX processes
• Track record of supporting peer development through mentoring or leading

Working Conditions

• Hybrid – Office depending on location with regular presence for team collaboration
• Minimal travel, occasional team meetings or company events
• Management position requires flexibility to support team and meet project deadlines

General Summary:

The Senior Salesforce Developer is a technical leader responsible developing, and delivering robust, scalable solutions on the Salesforce platform. This role partners with cross-functional teams to translate complex business requirements into secure, high-quality technical solutions, and drives best practices in development, integration, and DevOps. The ideal candidate is a hands-on expert in Apex, Lightning Web Components, and Salesforce architecture, with a passion for mentoring others and advancing the organization’s Salesforce maturity.

Essential Duties & Responsibilities:

• Design, develop, and implement scalable solutions using Apex, Lightning Web Components (LWC), Flows, and other Salesforce technologies
• Lead the technical design of integrations with external systems (REST/SOAP APIs, middleware, Platform Events).
• Ensure solutions are bulk-safe, limit-aware, and follow Salesforce governor limits and best practices
• Own technical delivery from requirements through deployment, including code reviews and release management
• Develop and maintain automated unit tests (Apex, Jest for LWC) and static analysis
• Enforce security best practices (CRUD/FLS, sharing rules, Shield, compliance frameworks such as GDPR as applicable)
• Mentor and coach junior developers, conduct code reviews, and foster a culture of continuous improvement
• Works with Change Management to communicate and define release process, identifying roll backs and pinpointing potential issues that could occur
• Works with business owners to translate functional requirements into technical requirements
• Identifies and resolves bugs in a timely manner, performing reviews after to ensure the underlying is sues are fixed
• Serve as an escalation point for complex technical issues and drive root cause analysis and resolution.
• Oversees completion of deliverables including analysis, design/ approach, and implementation using salesforce best practices, execution best practices, communication, and documentation
• Stay current with Salesforce releases, emerging technologies, and industry trends
• Transforms business needs into technical design solution options and develops demos / proof of concepts
• Authors, trains, and provides governance on all configuration projects and adherence to best practices

Knowledge, Skills, and/or Abilities Required:

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Strong data modeling, performance optimization, and security enforcement (CRUD/FLS, sharing)
• Ability to adapt and understand new technology/processes as per business requirements
• Excellent communication skills, with ability to translate business needs into technical solutions and produce clear documentation
• Thorough understanding of the Salesforce meta-data API
• Strong knowledge of Salesforce administration
• Organized, detail-oriented, and self-motivated
• Strong development skills
• Analytical with the ability to derive solutions quickly and proficiently
• Strong understanding of the core systems being supported
• Preferred: Developmental skills in APEX, JAVA, SOQL, SQL, and/or C++

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience
• Extensive experience with Salesforce configuration and creation of robust workflows and automation
• Various Salesforce certifications including Salesforce Platform Developer I & II, App Builder, Admin, and Cloud Certifications
• Experience with compliance frameworks (GDPR/PCI) and Salesforce Shield.

Working Conditions:

• Pune / Mumbai / Bangalore / Philippines (Hybrid)
• 0-10% travel may be required