MongoDB is building a world-class team in North America to create tooling that helps customers migrate their data from legacy relational databases to MongoDB in real-time. As companies modernise their application and data ecosystems, they are increasingly drawn to the flexibility and scalability of the document model.  The tools developed by the Data Migration team are critical in this journey, helping customers with schema modeling, initial data loads, and continuous data synchronization.

We are looking for an experienced Staff Engineer with experience in the Java ecosystem, streaming systems, and data-intensive applications to join our team. We are building a sophisticated data migration suite using a modern technology stack, which includes Java, Spring Boot, Kafka, Debezium, and React. A successful candidate will be a key contributor to our backend services, collaborating closely with product management and other engineers to design and implement cutting-edge products that solve complex customer challenges.

We are looking to speak with candidates based in British Columbia for our hybrid or remote working model.

The ideal candidate for this role will have

• 8+ years of commercial software development experience with at least one JVM language such as Java, preferably using the Spring ecosystem
• Extensive experience with streaming data platforms such as Apache Kafka and Change Data Capture (CDC) tools like Debezium
• Extensive experience with relational data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc)
• Exposure to client-side technologies such as JavaScript and React is a plus
• Empower the engineering team with unparalleled thought leadership on emerging technologies and best practices
• Proactively engage with product leaders and senior management to align technical solutions with overarching business strategies
• Mentor and guide junior and senior engineers on best practices in data structures, algorithms, and database design
• Participate in code reviews, design discussions, and contribute to the overall technical direction and roadmap of the team
• Curiosity, a positive attitude, and a drive to continue learning
• Excellent verbal and written communication skills

Position Expectations

• Architectural Leadership: Drive the architectural vision and technical strategy for the data migration engine and its surrounding ecosystem. Contribute core, foundational code that solves the hardest scalability problems and sets the standard for the rest of the team
• Strategic Partnership: Partner closely with Engineering Leadership, Product Management, and Design to shape the technical roadmap. Anticipate future business needs and translate them into scalable, long-term technical initiatives
• Engineering Excellence & Mentorship: Define and champion engineering best practices, patterns, and standards across multiple teams. Actively mentor Senior and Mid-level engineers, cultivating a culture of technical excellence and continuous learning

Success Measures

Within the first three months, you will have

• Familiarized yourself with the MongoDB database and aggregation language
• Familiarized yourself with the problem space and the domain
• Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks
• Started collaborating with your peers and contributed to code reviews

Within six months, you will have

• Worked on and delivered a large-scale code analysis feature in the product
• Contributed to and helped deliver a few releases of the product
• Reviewed and contributed to scope and technical design documents

Within twelve months, you will have

• Delivered large-scale features across our entire tech stack
• Helped recruit, interview and mentor new members of the team
• Collaborated with other teams at MongoDB

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263333172

MongoDB is building a world-class team in North America to create tooling that helps customers migrate their data from legacy relational databases to MongoDB in real-time. As companies modernise their application and data ecosystems, they are increasingly drawn to the flexibility and scalability of the document model.  The tools developed by the Data Migration team are critical in this journey, helping customers with schema modeling, initial data loads, and continuous data synchronization.

We are looking for an experienced Staff Engineer with experience in the Java ecosystem, streaming systems, and data-intensive applications to join our team. We are building a sophisticated data migration suite using a modern technology stack, which includes Java, Spring Boot, Kafka, Debezium, and React. A successful candidate will be a key contributor to our backend services, collaborating closely with product management and other engineers to design and implement cutting-edge products that solve complex customer challenges.

We are looking to speak with candidates based in California, Oregon, or Washington for our hybrid or remote working models.

The ideal candidate for this role will have

• 8+ years of commercial software development experience with at least one JVM language such as Java, preferably using the Spring ecosystem
• Extensive experience with streaming data platforms such as Apache Kafka and Change Data Capture (CDC) tools like Debezium
• Extensive experience with relational data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc)
• Exposure to client-side technologies such as JavaScript and React is a plus
• Empower the engineering team with unparalleled thought leadership on emerging technologies and best practices
• Proactively engage with product leaders and senior management to align technical solutions with overarching business strategies
• Mentor and guide junior and senior engineers on best practices in data structures, algorithms, and database design
• Participate in code reviews, design discussions, and contribute to the overall technical direction and roadmap of the team
• Curiosity, a positive attitude, and a drive to continue learning
• Excellent verbal and written communication skills

Position Expectations

• Architectural Leadership: Drive the architectural vision and technical strategy for the data migration engine and its surrounding ecosystem. Contribute core, foundational code that solves the hardest scalability problems and sets the standard for the rest of the team
• Strategic Partnership: Partner closely with Engineering Leadership, Product Management, and Design to shape the technical roadmap. Anticipate future business needs and translate them into scalable, long-term technical initiatives
• Engineering Excellence & Mentorship: Define and champion engineering best practices, patterns, and standards across multiple teams. Actively mentor Senior and Mid-level engineers, cultivating a culture of technical excellence and continuous learning

Success Measures

Within the first three months, you will have

• Familiarized yourself with the MongoDB database and aggregation language
• Familiarized yourself with the problem space and the domain
• Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks
• Started collaborating with your peers and contributed to code reviews

Within six months, you will have

• Worked on and delivered a large-scale code analysis feature in the product
• Contributed to and helped deliver a few releases of the product
• Reviewed and contributed to scope and technical design documents

Within twelve months, you will have

• Delivered large-scale features across our entire tech stack
• Helped recruit, interview and mentor new members of the team
• Collaborated with other teams at MongoDB

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 4263333172

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

The BOD (Basis of Design) Program Manager is responsible for the leadership, planning and execution of multiple high priority and/or strategic BOD Projects; high-flow production orders in an engineer to order environment. This role ensures that all Engineering-related milestones (Design Reviews, Design Releases, Production Readiness Reviews, etc.) are completed on time and to the highest standards of quality. The BOD Program Manager will lead, manage and collaborate cross-functionally among Sales, Engineering, Operations, and Senior Management.

Key Responsibilities

• Lead cross-functional Project Teams, successfully driving projects to completion.
• Collaborate and influence resources managers to implement, monitor, and maintain the resources capacity planning for their projects.
• Schedule, facilitate, and document kickoff meetings, design reviews, and Production Readiness Reviews.
• Track progress of design activities across electrical, mechanical, wiring, manufacturing and process engineering disciplines
• Coordinate follow-up communications after Engineering release, ensuring Quality, Operations, and Sales have required documentation
• Act as the central point of communication for Sales, Engineering, Operations, and Senior Management on BOD Project status and deliverables.
• Coordinate with Operations to ensure production readiness: run the meeting, create punch lists, and follow up to resolution and provide formal notification to relevant stakeholders
• Coordinate change management for customer-driven change notices and major design revisions.
• Notify Senior Management and Engineering Leadership of gate review readiness and assist in lessons learned sessions for continuous process improvement
• Report project performance to management stakeholders
• Influence and support Project Management team members on best practices

Qualifications

Competencies:

• Demonstrated ability to plan, execute, and oversee complex process milestones on time and in accordance with company standards
• Proficiency with Project Management tools for scheduling, task tracking, and milestone monitoring
• Exceptional organizational skills to manage multiple tasks, meetings, and priorities simultaneously
• Strong verbal and written communication skills to effectively lead and coordinate cross-functional stakeholders
• Excellent analytical and problem-solving skills to identify process bottlenecks and drive resolution
• Commitment to continuous improvement and implementation of best practices
• Exceptional ability to build and maintain collaborative relationships with key stakeholders, including Senior Management.
• Proficient in Microsoft Office Suite (Project, Word, Excel, PowerPoint), and Microsoft Teams
• Familiarity with engineering review processes, production readiness protocols, and manufacturing process workflows.
• Strong ability to negotiate through conflicts; listening, understanding, problem solving, patience.

Education and Experience

• Bachelor’s degree in Engineering, Program Management, or related field
• 5+ years of project management or related experience within an engineering or manufacturing environment
• Demonstrated capability leading high complexity and/or strategic projects
• Experience facilitating technical design reviews and manufacturing readiness assessments
• Expert written and verbal communication skills
• PMP (Project Management Professional) or equivalent certification a plus

Workplace Conditions

• Flexible work location (on-site, hybrid, or remote based on business needs)
• Travel requirements based on Project and Stakeholder needs
• Collaborative, cross-functional team environment supporting Design Engineering delivery and Project Execution

Compensation

The salary range for this role is $130,000 -$150,000 per year, based on location, experience, and qualifications.

LOCATION: The territory for this position covers Maine and New Hampshire.

We are currently looking for a Clinical Oncology Specialist (COS) to join our Oncology sales team!

The COS position is an oncology diagnostics sales role charged with establishing, developing and growing a geography to exceed sales goals. The COS will be responsible for creating a strategic territory plan, and managing all business results and ROI including but not limited to: daily sales activity, new account acquisition, retaining existing customer base while growing sales, implementing cross functional initiatives, effectively utilizing resources and establishing processes for appropriate patient identification and treatment management. This will be accomplished through developing trusted relationships, physician and account education, identifying strategic opportunities and delivering innovative solutions. 

PRIMARY RESPONSIBILITIES:

• Learn Natera products, services, processes, policies, key internal teams, as well as competitor’s products, services, policies and practices, and payer/reimbursement landscape.
• Achievement of sales objectives and break-through results; while managing revenue and expenses.
• Development and maintenance of KOL relationships.
• Drive strategic business opportunities and partnerships with Academic and Community cancer centers, clinics and hospitals within a specified territory.
• Development of a comprehensive business plan to gain and retain new and existing clients that aligns with our national goals and organizational values.
• Execution of sales strategies and tactics, implementation of sales and marketing plan, pull through opportunities.
• Maintain a high level of product, market and competitor knowledge.
• Implement laboratory services agreements (LSA’s)
• Collaborate and coordinate with all sales positions, cross functional and market partners to ensure successful attainment of goals and objectives.
• Conduct business in an ethical & transparent fashion.

QUALIFICATIONS:

• Bachelor’s degree required  with a minimum of 5+ years of successful sales experience, preferably in Oncology or Diagnostic sales.
• Knowledge of the local oncology market, molecular diagnostics, personalized medicine and reimbursement.
• Demonstrated leadership capabilities, financial management and written and oral communications skills
• Travel up to 50% - 75% within territory

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent communication and presentation skills.
• Strategic and forward thinking.
• Effectively work in teams and are autonomous self-starters with experience in business analysis and have a command of Oncology and Healthcare business trends.
• Be able to demonstrate oncology clinical & medical expertise.
• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers.
• Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required.
• Will be exceptionally bright, flexible, self-motivated and results oriented with strong interpersonal and analytical skills and the ability to thinks strategically as well as execute tactically.
• Must act with a sense of urgency, with a focus on closing business.
• Have the ability to assess the needs of medical professionals and staff members with a focus on consultative sales, coordination of logistics, and problem solving.
• Have a strong desire to work in a startup environment and must work independently with an internal drive to be successful.

The total on-target earnings (OTE) package includes a competitive base salary along with uncapped quarterly commissions. Beyond OTE, the compensation also features a car allowance and Restricted Stock Units (RSUs).

Role Overview

We are seeking an analytical and technically skilled professional to lead the implementation, management, and ongoing enhancement of our cash flow engine. This role will be responsible for modeling balance sheet cash flows, supporting interest rate risk (IRR) analytics, and ensuring the integrity of key metrics such as Net Interest Income (NII) and Economic Value of Equity (EVE).

The ideal candidate brings a strong understanding of asset-liability management (ALM), behavioral modeling, and financial modeling frameworks, along with the ability to translate complex assumptions into actionable insights.

Key Responsibilities

• Support the vendor selection and system implementation of the firm’s cash flow engine / ALM system
• Develop, maintain, and enhance cash flow models for assets and liabilities that will be used for risk monitoring and balance sheet forecasting
• Produce and analyze interest rate risk metrics, including NII and EVE under various scenarios
• Design, document, and support behavioral assumptions (e.g., prepayments, deposit decay, betas, non-maturity deposit modeling)
• Partner with Finance and Risk teams to ensure alignment of modeling assumptions and outputs
• Perform scenario analysis and sensitivity testing to support balance sheet strategy and risk management
• Ensure data integrity, model accuracy, and compliance with internal policies and regulatory expectations
• Support model validation, audit, and regulatory review processes
• Identify opportunities to improve automation, efficiency, and model sophistication

Qualifications

• Bachelor’s degree in Finance, Economics, Mathematics, Engineering, or a related field (advanced degree preferred)
• 5+ years of experience in bank ALM, bank Treasury, IRR modeling, or quantitative finance
• Strong understanding of:
• Bank balance sheets, products, and cash flow drivers
• Net Interest Income (NII) modeling
• Economic Value of Equity (EVE)
• Interest rate risk frameworks
• Cash flow hedging
• Experience developing and supporting behavioral models and assumptions (e.g., deposits, loans, prepayments)
• Hands-on experience with ALM or cash flow engine platforms (e.g., QRM, Empyrean, BancWare, or similar)
• Strong quantitative and analytical skills; proficiency in Excel and/or programming tools (Python, SQL, R a plus)
• Ability to communicate complex modeling concepts to non-technical stakeholders

Preferred Skills

• Experience in banking* or financial services
• Familiarity with regulatory expectations for IRRBB and model risk management
• Experience with model validation or governance frameworks
• Strong problem-solving mindset with attention to detail

What Success Looks Like

• A fully implemented and reliable cash flow engine supporting accurate NII and EVE projections with up to monthly production runs
• Well-documented and defensible behavioral assumptions
• Supporting a cross functional operating model for balance sheet forecasting
• Clear, actionable insights that inform balance sheet and risk management decisions
• Scalable modeling infrastructure that evolves with the business

Compensation

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Seattle, Los Angeles or San Francisco: $207,800 - $259,800
• US employees outside of New York City, Seattle, Los Angeles or San Francisco: $187,000 - $233,800
• Canadian employees (any location): CAD  196,400 - 245,500

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-JD1

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Position Summary

The Switchgear Application Expert is the senior technical escalation point for complex pre‑sales and post‑sales inquiries related to IEM’s low- and medium-voltage switchgear, switchboards, panelboards, and related distribution products. The role provides Tier‑2 and Tier‑3 support across Pre‑Sales, Order Review, Engineering, Production, Field Services, Quality, Product Management, and Customer Support, ensuring that solutions are technically sound, compliant with codes/standards and UL procedures, and manufacturable at scale. The Application Expert combines deep protection & controls, three‑phase power, and standards knowledge with strong cross‑functional collaboration to de‑risk projects, resolve field issues, and drive continuous improvement.

Ideal Candidate Profile

• Seasoned application or engineer with strong power systems with OEM background and familiar with LV and MV distribution equipment who enjoys being the “go‑to” technical expert.
• Comfortable reviewing complex specifications, single‑line diagrams, CDEs, and relay schemes, and explaining trade‑offs to both technical and non‑technical stakeholders.
• Thrives in a fast‑paced environment balancing urgent escalations with long‑term improvements to standards, tools, and processes.

Key Responsibilities

1. App Expert / Cross‑functional Technical Leadership

• Serve as the primary Application Expert for complex and non‑standard applications of IEM switchgear and related products.
• Act as a technical liaison between Sales, Estimation, Engineering, Production, Field Services, Quality, and Product Management, ensuring consistent interpretation of standards, UL procedures, and IEM practices.
• Identify recurring technical issues and lead or support initiatives to improve standard designs, tools, and documentation.

1. Pre‑Sales Inquiries

• Support Estimation and Inside Sales by validating complex CDEs, custom enclosure footprints, and utility‑interface requirements against IEM standard offerings and UL procedures.
• Review IEM quotes and CDEs for alignment with customer specifications, codes, and IEM practices; provide clear technical clarifications and risk flags.
• Perform in‑depth technical reviews for projects with high technical P&C requirements, paralleling controls, unusual system topologies, or non‑standard configurations.
• Determine when proposed solutions fall outside standard UL procedures or IEM product offerings and coordinate with Development / R&D / Product Engineering to define acceptable alternatives or exceptions.

1. Product Team Support

• Provide structured feedback to Product Management and R&D based on trends in pre‑sales questions, production issues, and field events.
• Participate in product roadmap and design reviews as the “voice of application,” ensuring new offers are practical to apply, commission, and service.
• Support validation of new features or product lines through application testing, documentation review, and internal training for Sales, Engineering, and Field Services.

1. Production Support

• Review and advise on installation methods and minor drawing clarifications when production questions arise.
• Evaluate production/installation defects to determine whether material replacement or limited rework is required.
• Lead major technical reviews when production or QC identifies issues that may impact code compliance, UL procedure adherence, safety, or functionality.
• Confirm that electrical and mechanical designs meet applicable codes, standards, and IEM UL procedures; propose robust solutions that minimize shipment delays, rework, and added cost.
• Act as mediator between Engineering, Production, and QC on complex issues, driving clear decisions and documented resolutions.

1. Engineering Support

• Support design engineers with general design reviews and returned customer submittal comments; clarify specifications and ensure project requirements align with IEM standard practices and UL procedures.
• Confirm UR components are correctly selected and within applicable UL files.
• Own major technical reviews that require deeper analysis, research, and justification to meet challenging design or specification requirements.
• Provide expert guidance on power system configuration, protection & controls, and communication architectures for complex projects.

1. Order Review

• Review order entry and acknowledgment forms against the approved quote, CDE, specifications, and single‑line diagrams; identify discrepancies early and work with Engineering to define technical solutions.
• Collaborate with Engineering and Sales to review “show‑stopper” items identified during Tier‑2 review that cannot be resolved without customer buy‑in.
• Define technically sound alternatives, articulate risks and constraints, and support customer discussions as needed.

1. Customer Support (Post‑Sales)

• Address advanced customer questions on submittals, dimensional changes, and specification clarifications that are not yet formal service issues.
• Provide troubleshooting guidance on equipment based on drawings, settings, and documentation prior to Service engagement.
• Lead complex customer escalations involving design interpretation, protection & controls performance, or systemic issues.
• Participate in technical meetings and root‑cause discussions with key customers and internal stakeholders, ensuring a strong technical basis for decisions.

1. Field Services Support

• Provide diagnostic support for high‑profile site events (e.g., mis‑operations, major outages, arc‑flash incidents, or site stoppages).
• Analyze relay/event logs, test reports, and site conditions to identify root causes and recommend corrective and preventive actions.
• Assist in preparing in‑depth corrective action reports, including independent research and coordination with Engineering, Quality, and Product teams.

1. Quality Support

• Support QC teams on testing requirements, guidelines, and interpretation of standards and UL procedures.
• Complete assigned nonconformance investigations, including analysis of cause, risk, and preventive actions.
• Provide technical research and feedback on major quality events, including arc‑flash or site stoppage incidents, and translate findings into updates to standards, templates, or training.

Qualifications

• Bachelor’s degree in electrical engineering (BSEE) or equivalent technical experience.
• 5+ years of experience in application engineering, design engineering, or field service for low- and/or medium-voltage switchgear, switchboards, or related power distribution equipment.
• Strong knowledge of three‑phase power systems, protection and control schemes, and communication protocols commonly used in power systems.
• Solid understanding of applicable codes and standards (e.g., NEC, UL 891/1558/508A, IEEE/ANSI) and how they apply to IEM products and UL procedures.
• Proficiency in reading and interpreting single‑line diagrams, schematics, wiring diagrams, and mechanical assembly drawings; AutoCAD experience strongly preferred.
• Demonstrated ability to perform structured root‑cause analysis and to lead cross‑functional investigations.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non‑technical stakeholders.
• Proven track record of managing multiple priorities in a fast‑paced, project‑driven environment.

Preferred

• Experience with power system analysis and protection coordination tools.
• Prior experience in a deep technical support, field service, or product engineering role for LV/MV equipment.
• Familiarity with data center, industrial, or utility applications where high reliability and availability are critical.

Workplace Conditions

• Onsite or remote role with primary collaboration with the Application Engineering team, Sales, Engineering, Production, Field Services, and Product Management.
• Occasional meetings with colleagues across time zones may require flexibility in working hours.
• Travel expectations: Minimal; may include periodic visits to manufacturing facilities, project sites, or customer locations for investigations or technical meetings.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Structural Engineer will lead seismic compliance and certification efforts for IEM’s low- and medium-voltage power distribution equipment, ensuring products meet regulatory, code, and customer requirements for high-seismic regions. In addition to seismic qualification, this role will support research & development and product engineering teams by assisting with the structural design of internal equipment structures, skids, frames and containerized power solutions. This position plays a critical role in enabling market access, improving product performance, and supporting innovation across IEM’s product portfolio.

Ideal Candidate Profile

The ideal candidate is a technically strong, hands-on professional who combines deep structural engineering expertise with practical experience in seismic testing, qualification and analytical studies. They thrive in cross-functional environments, working with engineering, sales, and customers to translate complex seismic requirements into executable testing and compliance strategies.

Key Responsibilities

• Lead and manage seismic compliance for low- and medium-voltage power distribution equipment, including both standard products and custom design-to-order offerings.
• Own the planning, execution, and documentation of seismic qualification programs in accordance with ICC-ES AC156, IBC, UBC, IEEE 693, and related standards.
• Manage HCAi (formerly OSHPD) seismic preapprovals, enabling maximum flexibility for custom design-to-order equipment.
• Collaborate with our clients’ Structural Engineers of Record (SEOR) and AHJs on site-specific studies and approvals for custom-engineered equipment.
• Coordinate the design, fabrication, and analysis of seismic test articles in collaboration with product development and manufacturing teams.
• Plan, schedule, and support shake table testing at external laboratories, including travel to witness and support tests.
• Review test data, evaluate results, and prepare technical reports and certification submittals.
• Support R&D and product development by designing and optimizing structural components within electrical equipment.
• Design and analyze equipment skids, frames, enclosures, and containerized or modular power solutions.
• Provide structural guidance on anchorage, load paths, vibration, and transport-related considerations.
• Support continuous improvement of structural design practices, seismic strategies, and internal engineering standards.

Qualifications

• Bachelor’s degree in Structural or Civil Engineering (structural emphasis required); Master’s degree preferred.
• Active Professional Engineer (PE) license required; California licensure strongly preferred.
• 5–10 years of experience in structural engineering, with a focus on seismic design and nonstructural component qualification.
• Demonstrated experience with HCAi preapproval processes.
• Strong working knowledge of ICC-ES AC156, IBC, UBC, and IEEE 693
• Experience designing structural steel components, frames, skids, and equipment support structures.
• Ability to translate code and test requirements into practical, manufacturable designs.
• Strong communication skills and ability to work cross-functionally with engineering, manufacturing, sales, and customers.

Workplace Conditions

• Travel required to support seismic testing, customer engagement, and project needs (approximately 10–25%).
• Fast-paced, collaborative engineering environment supporting both compliance and innovation.

Position Summary

The Structural Engineer will lead seismic compliance and certification efforts for IEM’s low- and medium-voltage power distribution equipment, ensuring products meet regulatory, code, and customer requirements for high-seismic regions. In addition to seismic qualification, this role will support research & development and product engineering teams by assisting with the structural design of internal equipment structures, skids, frames and containerized power solutions. This position plays a critical role in enabling market access, improving product performance, and supporting innovation across IEM’s product portfolio.

Ideal Candidate Profile

The ideal candidate is a technically strong, hands-on professional who combines deep structural engineering expertise with practical experience in seismic testing, qualification and analytical studies. They thrive in cross-functional environments, working with engineering, sales, and customers to translate complex seismic requirements into executable testing and compliance strategies.

Key Responsibilities

• Lead and manage seismic compliance for low- and medium-voltage power distribution equipment, including both standard products and custom design-to-order offerings.
• Own the planning, execution, and documentation of seismic qualification programs in accordance with ICC-ES AC156, IBC, UBC, IEEE 693, and related standards.
• Manage HCAi (formerly OSHPD) seismic preapprovals, enabling maximum flexibility for custom design-to-order equipment.
• Collaborate with our clients’ Structural Engineers of Record (SEOR) and AHJs on site-specific studies and approvals for custom-engineered equipment.
• Coordinate the design, fabrication, and analysis of seismic test articles in collaboration with product development and manufacturing teams.
• Plan, schedule, and support shake table testing at external laboratories, including travel to witness and support tests.
• Review test data, evaluate results, and prepare technical reports and certification submittals.
• Support R&D and product development by designing and optimizing structural components within electrical equipment.
• Design and analyze equipment skids, frames, enclosures, and containerized or modular power solutions.
• Provide structural guidance on anchorage, load paths, vibration, and transport-related considerations.
• Support continuous improvement of structural design practices, seismic strategies, and internal engineering standards.

Qualifications

• Bachelor’s degree in Structural or Civil Engineering (structural emphasis required); Master’s degree preferred.
• Active Professional Engineer (PE) license required; California licensure strongly preferred.
• 5–10 years of experience in structural engineering, with a focus on seismic design and nonstructural component qualification.
• Demonstrated experience with HCAi preapproval processes.
• Strong working knowledge of ICC-ES AC156, IBC, UBC, and IEEE 693
• Experience designing structural steel components, frames, skids, and equipment support structures.
• Ability to translate code and test requirements into practical, manufacturable designs.
• Strong communication skills and ability to work cross-functionally with engineering, manufacturing, sales, and customers.

Workplace Conditions

• Travel required to support seismic testing, customer engagement, and project needs (approximately 10–25%).
• Fast-paced, collaborative engineering environment supporting both compliance and innovation.

Position Summary

The Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems.

The Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability.

Key Responsibilities

1. Engineering Quality Program Leadership

• Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units).
• Standardize processes for capturing and reporting engineering and product quality data across design and production sites.
• Manage cross-functional initiatives to reduce quality issues and improve product reliability.

1. Quality Metrics Development & Reporting

• Define, establish data sources for, track, and maintain KPIs such as:
• Design defect density and engineering change order (ECO) rework rate
• Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues
• First-pass yield (FPY) and end-of-line test performance
• Corrective and preventive action (CAPA) closure time
• Supplier quality performance for critical electrical components
• Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions.
• Serve as the product owner for engineering data products
• Support data quality, governance, and documentation for engineering metrics

1. Root Cause Analysis & Continuous Improvement

• Drive structured problem-solving (8D, A3, DMAIC) for design quality issues.
• Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles.
• Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability.

1. Standards, Compliance, and Auditing

• Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements.
• Support internal and external quality audits; maintain documentation required for compliance and product certification.
• Support Quality Department in making control plans related to engineering and design deliverables
• Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase.

1. Cross-Functional Collaboration

• Partner with:
• Engineering – to design and validate for manufacturability and serviceability.
• Manufacturing – to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist
• Field Service & Warranty – to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero.

1. Change Management & Training

• Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s.
• Lead cultural adoption of data-driven decision-making and proactive quality management within engineering.
• Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts.

Qualifications

Education:

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering (Master’s preferred).

Experience:

• 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing.
• Demonstrated success implementing engineering quality systems or performance dashboards.
• Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.).

Skills:

• Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, JMP).
• Able to handle a Chaotic and fast paced working environment and to drive transformative organizational change
• Understanding of reliability analysis, DFMEA, PFMEA, and SPC.
• Excellent communication and stakeholder management skills across technical and executive levels.
• Ability to influence cross-functional teams and manage complex, multi-site improvement programs.

Compensation 

The salary range for this role is $124,800-$189,280 per year, based on location, experience, and qualifications.

Position Summary

The Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems.

The Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability.

Key Responsibilities

1. Engineering Quality Program Leadership

• Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units).
• Standardize processes for capturing and reporting engineering and product quality data across design and production sites.
• Manage cross-functional initiatives to reduce quality issues and improve product reliability.

1. Quality Metrics Development & Reporting

• Define, establish data sources for, track, and maintain KPIs such as:
• Design defect density and engineering change order (ECO) rework rate
• Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues
• First-pass yield (FPY) and end-of-line test performance
• Corrective and preventive action (CAPA) closure time
• Supplier quality performance for critical electrical components
• Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions.
• Serve as the product owner for engineering data products
• Support data quality, governance, and documentation for engineering metrics

1. Root Cause Analysis & Continuous Improvement

• Drive structured problem-solving (8D, A3, DMAIC) for design quality issues.
• Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles.
• Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability.

1. Standards, Compliance, and Auditing

• Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements.
• Support internal and external quality audits; maintain documentation required for compliance and product certification.
• Support Quality Department in making control plans related to engineering and design deliverables
• Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase.

1. Cross-Functional Collaboration

• Partner with:
• Engineering – to design and validate for manufacturability and serviceability.
• Manufacturing – to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist
• Field Service & Warranty – to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero.

1. Change Management & Training

• Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s.
• Lead cultural adoption of data-driven decision-making and proactive quality management within engineering.
• Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts.

Qualifications

Education:

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering (Master’s preferred).

Experience:

• 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing.
• Demonstrated success implementing engineering quality systems or performance dashboards.
• Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.).

Skills:

• Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, JMP).
• Able to handle a Chaotic and fast paced working environment and to drive transformative organizational change
• Understanding of reliability analysis, DFMEA, PFMEA, and SPC.
• Excellent communication and stakeholder management skills across technical and executive levels.
• Ability to influence cross-functional teams and manage complex, multi-site improvement programs.

Compensation 

The salary range for this role is $124,800-$189,280 per year, based on location, experience, and qualifications.

Position Summary

We are seeking a highly motivated and detail-oriented Assembly and Wiring Technician to join our prototyping team. The ideal candidate will be experienced in the assembly, inspection, and testing of complex electrical and/or mechanical systems. Assembly and Wiring Technician responsibilities include the assembly of metal, plastic and electronic parts, evaluation of drawings, documentation, and process control. This role is critical, and applicants must be self-starters who require little supervision to assemble switchgears quickly and safely. Production schedules must be meticulously maintained.

Key Responsibilities

1. Responsibilities

• Assemble metallic, electric and plastic components following drawings, specifications and bills of material.
• Terminate, route, bundle, and label wires and wire harnesses according to IEM standards, and methods.
• Operate computer, terminal and wire labeling equipment.
• Mount devices using various tools including, drills, taps, wrenches and clamps.
• Scale ladders to attach overhead objects.
• Assure connectivity of cables and test for compliance to standards.
• Identify opportunities to simplify and improve techniques.
• Comply with all safety, quality and work rules, guidelines, and regulations.
• Maintain production equipment, and a safe, clean, and healthy work environment.
• Escalate problems and communicate progress.
• Accurately transact data and update dashboards.
• Handle, store and retrieve materials.
• Support others.

1. KPI’S

• On time to promise (%)
• Production downtime (%)
• Scrap rate (%)

Competencies

• Strong analytical and problem-solving skills.
• Attention to detail.
• Effective communication and collaboration skills.
• Ability to follow instructions and complete tasks accurately.
• Flexibility to adjust to challenges and changing priorities.
• Skill in promoting a positive and collaborative work environment.
• Effective time management skills to prioritize tasks, meet production deadlines.
• Willingness to take ownership of tasks and responsibilities.

Qualifications

• 3-5 years of assembly experience; preferably in both mechanical and wiring.
• 1-2 years of experience, or training in document control.
• Forklift experience a plus.
• Lean manufacturing experience preferred.

Workplace Conditions

• Physical Demands:
• Activities: Sitting – 10% Walking/Standing – 90%
• Climbing: Up to 10 steps at a time.
• Lifting: Continuously lift up to 50 lbs.
• Bending: Must be able to bend, squat, and climb.
• Vision: Ability to see small or detailed items.
• Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.
• Environment: Shop/warehouse. Not climate controlled. Exposure to heat and cold, wet/humid conditions, noise/vibration.

Compensation

The salary range for this role is $32-$45 per hour, based on location, experience, and qualifications.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

Position Summary

We are seeking a highly skilled and detail-oriented Industrialization Electrical Systems Engineer to support the development and manufacturing of low and medium voltage switchgear products. This role is critical to ensure the accuracy, safety, and reliability of electrical assemblies by reviewing designs, proposing wiring methods, validating product functionality, and collaborating with electrical designers and manufacturing teams.

Key Responsibilities

1. Design Review and Validation:

• Interpret electrical schematics as single-line and three-line, wiring diagrams, and layout drawings to ensure manufacturability and compliance with standards.
• Identify design errors or inconsistencies and propose corrective actions to design teams.
• Collaborate with Electrical Engineers to align electrical design with physical constraints and manufacturing capabilities.
• Propose improvements to wiring methods and component selection to enhance reliability and ease of assembly.

1. Process Definition and Documentation:

• Define and document standardized wiring processes for various switchgear configurations.
• Develop validation protocols for electrical assemblies, including continuity, insulation resistance, and functional testing.
• Ensure traceability of design changes and maintain version control of electrical documentation.
• Support the creation of work instructions and training materials for technicians and assemblers.

1. Product Validation and Testing:

• Lead the development of electrical validation procedures for prototype and production units.
• Define and implement test setups for verifying electrical performance and safety.
• Analyze test results and support root cause analysis for failures or deviations.
• Ensure compliance with relevant standards (e.g., UL, IEC, IEEE) and internal quality requirements.

1. Training and Technical Support:

• Train technicians and assemblers on proper wiring techniques, safety protocols, and interpretation of electrical drawings (single-line and three-line)
• Provide on-the-floor support during initial builds and troubleshooting of electrical issues.
• Develop visual aids and reference materials to support consistent execution of electrical tasks.

1. Continuous Improvement and Collaboration:

• Participate in design reviews and provide feedback on manufacturability.
• Collaborate with design, operations, and quality teams to improve product performance and reduce assembly errors. Building a close relationship with IEM Electrical Engineers
• Support Lean Manufacturing initiatives and contribute to continuous improvement projects.
• Recommend new tools, components, or technologies to enhance electrical assembly processes.

Competencies:

• Strong understanding of electrical systems, components, and wiring practices for low and medium voltage applications.
• Proficiency in interpreting electrical schematics, wiring diagrams, and layout drawings.
• Familiarity with validation and testing methods for electrical assemblies.
• Knowledge of relevant standards (UL, IEC, IEEE) and safety protocols.
• Excellent analytical and problem-solving skills.
• Effective communication and teamwork abilities.
• Attention to detail and commitment to quality.

Education and experience:

• Bachelor’s degree in electrical engineering or a related field.
• +5 years of experience in electrical design, manufacturing, or testing of switchgear or electrical enclosures.
• Experience with CAD tools
• Experience in a manufacturing environment with cross-functional collaboration.

Compensation

The salary range for this role is $89,440  -$135,000  per year, based on location, experience, and qualifications.

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

We are seeking a highly motivated and detail-oriented Metal Fabrication Technician II (Tech II) to join our prototyping team. The ideal candidate will be experienced in fabrication, metrology, and set up and operation of machines including laser/punches, routers, and brakes. Tech II responsibilities include the manufacture of metal parts, evaluation of drawings, and documentation. This role is critical. Applicants must think independently, and work with little supervision. Production schedules must be meticulously maintained.

Responsibilities

• Analyze diagrams, engineering drawings, specifications, bills of materials, and other instructions, or procedures for correctness, clarity and manufacturability.
• Collaborate to document and fix errors.
• Identify opportunities to simplify and improve techniques.
• Set up, and operate fabricating machines, such as press brake, laser/punch machine, horizontal bend machine, and CNC router for various metals including steel, aluminum copper.
• Manufacture metal and plastic parts to specifications and schedules.
• Accurately utilize measuring devices such as 3D Scanners, scales, gauges, rulers, micrometers, calipers, squares, and tape measure.
• Comply with all safety, quality and work rules, guidelines, and regulations.
• Maintain production equipment, and a safe, clean, and healthy work environment.
• Escalate problems and communicate progress.
• Accurately transact data and update dashboards.
• Handle, store and retrieve materials.
• Support others.
• Perform other duties as required.

KPI’S

• On time to promise (%)
• Production downtime (%)
• Scrap Rate (%)

Qualifications

• 3-5 years of fabrication experience; preferably in mixed metal fabrication.
• 1-2 years of experience, or training in document control.
• Forklift certified.
• Lean manufacturing experience preferred.

Physical Requirements:

• Activities: Sitting – 10% Walking/Standing – 90%
• Lifting: Continuously lift up to 50 lbs.
• Bending: Must be able to bend, squat, and climb.
• Vision: Ability to see small or detailed items.
• Mental Demands: Interpret, analyze, research, and handle multiple tasks simultaneously.
• Environment: Shop/warehouse. Not climate controlled. Exposure to heat and cold, wet/humid conditions, noise/vibration.

Compensation 

The salary range for this role is $32 - $45 per hour, based on location, experience, and qualifications.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

About the role

As a Senior Legal Program Manager, you’ll sit at the intersection of legal execution, operational excellence, and process design. You’ll partner closely with attorneys across a range of subject areas, lead key programs, drive complex cross-functional initiatives, and identify practical ways to use AI and automation to reduce manual work and increase the Legal team’s overall impact. This role is well suited for someone who's energized by both day-to-day execution and longer-term process improvement.

What you’ll be doing

You'll provide hands-on program and project management support across a broad range of legal work, including corporate, regulatory, product, IP, commercial, privacy, and employment matters. On the corporate side, you'll support core work like entity management, board and stockholder matters, corporate records, and compliance, while also helping drive larger transactions, strategic initiatives, and other key company milestones. You'll manage our patent and trademark portfolios, run the patent incentive program, and support product and regulatory efforts such as licensing, product compliance, exams, audits, due diligence, and the work required to support Mercury's application for a bank* charter.

A major part of this role is helping each legal subteam identify where AI can most meaningfully improve how work gets done. You'll evaluate existing manual processes, spot opportunities to introduce AI-driven solutions, and design smarter workflows that reduce repetitive work, increase the team's impact, and help us stay ahead of the curve.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Who you are

• 8+ years of experience in legal project management, legal operations, or as a paralegal
• A mix of law firm and in-house experience, ideally at a technology company; fintech, financial services, or another highly regulated industry is a plus
• Experience supporting complex work in corporate and/or regulatory areas
• A track record of designing and improving scalable legal processes
• Strong communication and cross-functional influence skills
• Deep working knowledge of AI-powered legal tools and emerging legal tech
• Comfortable in fast-moving, ambiguous environments and able to make decisions when the path isn't perfectly clear
• A creative problem-solver who loves building better ways of working and isn't afraid to challenge outdated processes

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $158,200 - $197,800
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,400 - $178,000
• Canadian employees (any location): CAD 149,500 - 186,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-JB1

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive — someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square’s mission of economic empowerment directly to the businesses that need it most.

This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market — meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success.

You will serve as Square’s presence and competitive advantage in one of our highest-opportunity markets — responsible for building pipeline from the ground up, elevating Square’s visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware.

If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you.

You Will

• Lead your market with disciplined, in-person execution

  • Spend ~80% of your week in the field — walking your territory, engaging local businesses, and driving 50–60 targeted business visits each week.
  • Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square’s full product suite.

  Establish yourself as the go-to Square expert in your city

  • Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven.
  • Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers.
  • Implement a disciplined referral strategy to turn every new customer into future opportunities.

  Build a high-velocity pipeline from the ground up

  • Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships.
  • Work with channel partners to generate a consistent, high-quality referral stream that grows over time.

  Master your verticals and sell with precision

  • Build deep expertise in key verticals — including restaurants, retail, and services — to diagnose challenges and position the right Square solutions.
  • Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle.

  Achieve exceptional results in a high-accountability environment

  • Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately.
  • Measure performance frequently and improve continuously.
  • Consistently exceed quota within a culture where high standards are the norm.

You Have

• 3+ years of sales experience in a full cycle closing role with field sales experience
• Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals
• Ability to drive deals independently in a fast-paced, dynamic environment 
• Business development experience (e.g. hunting and cold calling)
• Since this is a field position, you must have reliable transportation and live in the market you are serving
• A collaborative and team player mentality
• Prior Salesforce experience or equivalent
• Even better:
  • 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management)
  • 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses)

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: ($148,700 - $223,100)

Zone B: ($138,300 - $207,500)

Zone C: ($130,900 - $196,300)

Zone D: ($123,400 - $185,200)

Amounts listed above include target variable compensation.

Mercury is revolutionizing finance for startups by building a complete, user-friendly banking* stack. This requires scaling exceptional engineering teams, so we’re looking to add a Technical Recruiter to help shape how we hire and grow. In this role, you’ll lead full-cycle recruiting for engineering roles, using a combination of strategic sourcing, market insight, and strong partnership with hiring managers to build high-impact teams.

Hiring is one of the most important ways we shape Mercury’s future. In this role, you’ll directly influence the teams building our products and the experience of our customers.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What you’ll do:

• Own full-cycle recruiting for engineering roles, from kick-off to close
• Build and maintain strong, healthy pipelines across multiple roles simultaneously
• Act as a trusted advisor to hiring managers, partnering with them to drive the best hiring outcomes for their teams
• Source candidates proactively and creatively to engage top technical talent
• Develop a deep understanding of Mercury’s products, engineering challenges, and team needs
• Use data and pattern recognition to identify bottlenecks, diagnose issues, and unblock hiring processes independently
• Partner closely with Engineering leaders to align on role scope, success profiles, and evaluation criteria - and be a consistent voice for quality throughout the process
• Mentor and support other recruiters, helping raise the bar for the team
• Deliver a candidate experience that's thoughtful and transparent from first touch to final decision

You should have:

• 4+ years of experience as a technical recruiter supporting engineering teams
• Experience hiring for AI/ML-related roles
• Strong sourcing skills that go beyond LinkedIn Recruiter
• Ability to quickly identify patterns, anticipate problems, and autonomously drive solutions
• Deep curiosity about the products and teams you support, and a strong understanding of how the roles you hire for drive impact
• Strong alignment with Mercury’s values and ability to represent them authentically to candidates
• Enjoy building diverse, inclusive, and high-performing teams, and lead with deep empathy, kindness, and care for the work you do 
• Have a strong sense of urgency and ownership for the work you do, and be willing to help support hiring efforts across other areas of the business, as needed

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000-$203,800
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700-$183,400

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-RQ1

About the Team

Mercury* is building a complete financial stack for ambitious businesses. Since we launched in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. To help Mercury activate new customer segments, grow our customer base and increase revenue, we are expanding our Revenue Strategy & Operations team, which leads business-critical, cross-functional efforts to efficiently scale our go-to-market organization. 

The Revenue Strategy & Operations team is responsible for platforms & infrastructure, dashboards & insights, enablement and project management to support the broader go-to-market organization. We sit at the intersection of revenue strategy, operations, and data—building the reporting, analysis, and tooling infrastructure that keeps a fast-moving revenue team informed and effective. As an RSO team member, you are a force multiplier, leading cross-functional initiatives that uplevel the capabilities, processes and results within the go-to-market organization.

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

As part of the journey, we would expect you to:

• Work cross-functionally with go-to-market teams including Sales, Relationship Management, Partnerships and Marketing to identify and solve sticky challenges
• Own high-impact initiatives for months, quarters or possibly years, defining problem statements, developing and driving alignment around solutions, overseeing implementation and measuring impact
• Leverage data to identify the biggest opportunities and drive decision-making—including building dashboards and reports that give GTM stakeholders clear visibility into performance, pipeline, and customer behavior
• Translate ambiguous business questions into well-structured analyses, partnering with data and analytics teams to surface insights that stakeholders can act on
• Get creative, building solutions that leverage AI and other emerging technologies to accelerate workflows, automate manual processes, and unlock new capabilities—you’re excited about what’s possible and eager to experiment
• Work across Mercury’s data environment (Snowflake, Salesforce, Omni, and other platforms) to connect disparate data sources and surface a complete picture of customer and prospect behavior
• Build relationships across a wide range of stakeholders and deliver impact through collaboration and consensus

There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of this experience:

• Prior experience leading strategic projects or programs, such as in consulting, Business Operations, Sales or Revenue Operations, Program Manager, or other applicable roles
• Demonstrate a strong sense of ownership and can approach new problems with curiosity and first-principles thinking
• Exceptional stakeholder management skills, with the ability to effectively communicate, build consensus and influence across teams and senior-level stakeholders
• Strong data fluency—you’re comfortable pulling your own data and navigating across sources to connect the dots yourself rather than waiting for someone else to do it
• Experience building and maintaining dashboards and reports in tools like Omni, Looker, Tableau, or Salesforce, with a knack for distilling complex datasets into simple, actionable visualizations
• A genuine enthusiasm for AI and emerging technology—you actively seek out ways to integrate AI into your work, have experimented with tools like LLMs, copilots, or automation platforms, and see AI as a force multiplier for the type of strategic work this role demands
• Demonstrated ability to bring structure and simplicity to a variety of complex and ambiguous business problems
• Ability to work independently to identify issues and proactively propose, build and implement the solutions to address them from the ground up
• Comfort working in an ambiguous, fast-paced environment, with a strong understanding of when to escalate urgent issues and to whom
• Excellent oral and written communication skills, and time management and prioritization skills

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in the New York City, Los Angeles, Seattle, or San Francisco Bay Area: $131,500 - $148,000
• US employees outside of the New York City, Los Angeles, Seattle, or San Francisco Bay Area: $118,400 - $133,200
• Canadian employees (any location): 124,300 - 139,000 CAD 

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-SK1

Mercury is building the banking* stack for startups, and protecting our customers from fraud is core to that mission. As our Account Fraud program has grown in complexity, spanning transaction monitoring, investigations, BPO operations, and an expanding set of fraud vectors across ACH, wires, checks, and cards, we've evolved into a two-pillar structure: Fraud Investigations and Fraud Enablement. We're looking for a Manager to lead the Enablement pillar.

This is a people management role, but it's not a traditional "ops manager" role. The Account Fraud Enablement team is the infrastructure layer of our fraud program. Your team builds the policies, training, quality systems, and tooling that make it possible for our investigators to make fast, accurate, high-stakes decisions at scale. You'll manage a team of risk investigators who own domains like QC program design, SOP development, BPO training, and operational tooling. You'll also partner closely with the Fraud Investigations Manager to ensure that what Enablement builds actually lands in production and improves outcomes.

This role is ideal for someone who has built or scaled operational programs in fraud, risk, or trust & safety; someone who understands that sustainable growth in fraud operations depends as much on the quality of your playbooks and training as it does on the skill of individual investigators.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You'll Do:

• Lead and develop the Account Fraud Enablement team: Manage a team of risk investigators focused on policy, quality, training, operational tooling, fraud domain governance, and fraud trend analysis. Provide coaching, career development, and clear growth paths across the enablement track.
• Own the quality control program: Oversee QC governance, calibration processes, and scorecard design. Ensure QC results drive meaningful feedback loops into training, policy, and tooling for both internal investigators and BPO agents.
• Scale BPO operations: Partner with our BPO provider to own training curricula, operational readiness for new program launches, QA frameworks, and ongoing performance management. You'll be the connective tissue between Mercury's fraud standards and BPO execution.
• Build and maintain fraud policies and procedures: Ensure SOPs, playbooks, and Guru documentation stay current with evolving fraud patterns, product changes, and regulatory requirements. Drive a culture where documentation is a first-class operational asset.
• Drive fraud domain trend analysis: Work with your team to manage fraud domains (e.g., ACH, wire, check, card-related account fraud), identify emerging patterns, and translate intelligence into actionable operational changes in partnership with Risk Strategy, whether that's new alerting logic, updated decisioning criteria, or process redesign.
• Own tooling and process improvements: Collaborate with Risk Strategy, Engineering, and Product to identify operational bottlenecks and advocate for tooling changes that increase investigator efficiency and decision quality.
• Support audit and compliance readiness: Ensure the enablement team's work product (policies, procedures, training materials, QC results) meets audit and regulatory standards. Serve as a key contributor to fraud-related audit responses.
• Partner across the fraud org: Work hand-in-hand with the Fraud Investigations Manager and the Senior Manager of Fraud to ensure alignment between what Enablement builds and what Investigations needs. Collaborate with Risk Strategy on alert management, rule validation, and AI-assisted fraud detection workflows. Interface with CS Readiness, Onboarding, and other cross-functional teams.

The Ideal Candidate:

• Has 3+ years of people management experience in fraud operations, risk operations, trust & safety, or a similar investigative/operational environment, ideally managing project-oriented or program-focused teams rather than purely queue-based teams.
• Has built or meaningfully scaled an enablement function: training programs, QC/QA frameworks, SOP libraries, or onboarding curricula for operational teams. You know the difference between documentation that looks good and documentation that actually changes behavior.
• Has experience managing or partnering closely with BPO operations, including training design, quality calibration, and performance governance.
• Understands fraud investigations at a practitioner level. You don't need to be the best investigator on the team, but you need to understand how fraud decisioning works: account-level risk signals, transaction monitoring, escalation triage… well enough to evaluate whether your team's enablement work is hitting the mark.
• Brings strong opinions on quality: what good QC looks like, how to build calibration into a program, and how to use quality data to drive continuous improvement rather than just compliance checkboxes.
• Brings strong project and program management rigor. You'll be managing multiple concurrent workstreams like BPO readiness, QC program development, policy overhauls, and tooling requests — and you need the discipline to scope work, set milestones, track dependencies, and hold your team and cross-functional partners accountable to timelines.
• Is comfortable operating in ambiguity. This is a role where you'll need to build structure in a fast-moving environment, balance competing priorities across internal teams and BPO partners, and make judgment calls about where to invest your team's time.
• Communicates clearly and concisely in writing, in meetings, and in the documentation your team produces. Mercury values crisp, well-structured communication, and this role is responsible for the written artifacts that govern how fraud decisions get made.
• Has a track record of developing talent: coaching investigators or specialists into more senior roles, creating transparent career frameworks, and giving feedback that actually lands.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 - $192,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 - $173,500
• Canadian employees (any location): $145,800 - $182,200

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AR1

At Mercury, we believe that thoughtful design can change an ancient industry shaped by complexity, friction, and indifference—and that intentionality, care, and taste can marry power and beauty, form and function, where these concepts are taken for granted. As we build a radically different kind of banking* experience, design isn’t an aesthetic layer added at the end. It’s how our products are shaped, how decisions are made, and how customers experience us every day.

Design at Mercury is a team of 40+ curious, supportive, and thoughtful designers. We’re looking for a Senior Design Operations Program Manager to join us, reporting to the Head of Design Operations to support our growing design org. In this role, you’ll help build the programs and processes that make life better for our design team, whether that’s improving onboarding, refining ways of working, or organizing team off-sites. Our focus is to improve the quality, efficiency, and impact of Design. 

You’ll be an advocate for team health and happiness, always seeking opportunities to improve how we work and deliver an exceptional user experience for Mercury’s users. This role blends strategy and execution, giving you ownership from concept to delivery while collaborating closely with a diverse group of stakeholders.

Key Responsibilities:

• Build simple processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year without unnecessary overhead.
• Lead activities and initiatives that support a healthy design culture and quality goals such as all hands, onsites, and other team rituals.
• Champion initiatives that elevate our employer brand and grow the Design team’s external presence through events, content, and community engagement.
• Drive onboarding and enablement: Maintain and update onboarding programming in partnership with EPD Ops to ensure new designers ramp quickly and effectively.
• Support tooling and workflow. Manage design tooling and partner with Procurement to secure new tools that improve efficiency, collaboration, and AI fluency.
• Provide thought partnership to Design leaders, consulting and facilitating decision-making and collaborating on new ideas and initiatives.
• Cultivate positive relationships with our partners to effectively identify and co-create solutions to address team roadblocks and inefficiencies.
• Collaborate with designers, design leaders, and cross-functional partners along with partnering with Product Ops, Research Ops, and Eng Ops in supporting programs and processes across Eng, Product, and Design.

The ideal candidate for the role has:

• 3-6+ years of experience in a design-focused operations or program management role.
• Excellent interpersonal, presentation, and communication skills.
• Demonstrated high bar for quality and attention to detail, and fostering accountability.
• Proven ability to influence without authority and coordinate across teams, product areas, and platforms to land new ways of working.
• Demonstrated ownership of complex horizontal programs, including scoping, sequencing, making trade-offs, and engaging the right partners.
• Ability to reflect, adapt quickly, and continuously improve in response to changing priorities and feedback.
• Skill in anticipating and mitigating risks across people, process, and tools.
• History of driving operational excellence by improving systems end-to-end, not just delivering individual projects.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000 - $203,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700 - $183,400
• Canadian employees (any location): CAD $154,100 - $192,600

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-JD1

Mercury* is building a complete financial stack for ambitious businesses. Since we launched in 2019, our customer base has grown to over 300,000 startups and small businesses from all around the world. To continue scaling our go-to-market organization efficiently and effectively, the Revenue Strategy & Operations (RSO) team is expanding. RSO is responsible for the platforms, strategy, enablement, and execution required to scale Revenue with rigor and impact.

Within RSO, Revenue Enablement ensures our go-to-market teams—Sales, Partnerships, and Account Management—are equipped with the knowledge, skills, processes, and ongoing support needed to perform at a high level as the business grows and evolves.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

As Head of Revenue Enablement, you will own the end-to-end enablement strategy for Mercury’s go-to-market organization. This is a senior leadership role responsible for building scalable enablement systems that drive productivity, consistency, and revenue impact across the full customer lifecycle.

• Own the global revenue enablement strategy, spanning onboarding, continuous learning, role readiness, messaging, and field execution
• Build and scale a high-performing enablement team (program managers, enablement leads, content owners)
• Partner with Revenue Leadership to identify performance gaps and design enablement programs that drive measurable improvements in productivity, conversion, and retention
• Lead enablement for major business changes, including:
• New products and features
• New customer segments or verticals
• New sales motions, pricing, or packaging
• Develop and maintain clear standards for sales methodology, messaging, and deal execution, in close partnership with Sales and Marketing
• Design onboarding experiences that ramp new hires quickly while maintaining quality and consistency at scale
• Collaborate with Revenue Tooling to ensure enablement is tightly integrated into systems (e.g., Salesforce, LMS, CMS, AI-powered tools)
• Establish metrics and reporting to measure enablement effectiveness and ROI (time to productivity, win rates, adoption, etc.)
• Act as a trusted advisor to senior Revenue leaders, balancing strategic vision with hands-on execution

There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of this experience:

• 10+ years of experience in Revenue Enablement, Sales Operations, Revenue Operations, or related GTM roles in a B2B environment
• 5+ years of people management experience, including building and scaling teams
• Experience supporting complex, multi-role revenue organizations (e.g., Sales, Account Management, Partnerships)
• A track record of designing enablement programs that drive measurable business impact—not just content creation
• Strong cross-functional leadership skills, with the ability to influence senior stakeholders and drive alignment
• Comfort operating in ambiguity and building structure where none exists
• Experience leveraging data and systems (Salesforce, BI tools, LMS platforms) to inform enablement strategy
• Excellent written and verbal communication skills, with the ability to distill complexity into clear, actionable guidance

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $242,000-$300,000
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $218,000-$273,000

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-MV1

In 1954, architect Eero Saarinen designed a radically modern bank branch for Irwin Union in Columbus, Indiana. With glass walls, no private offices, and a floor plan that invited openness, it embodied a new kind of transparency in finance. The building was surrounded by trees, furnished by Herman Miller, and featured rustic brick flooring. Today, that space is a conference center, and that spirit of design-forward thinking in banking feels almost extinct.

Mercury believes that level of care and craft in design has been lost in modern finance and we’re building a brand that brings it back. We're a financial technology company building products that feel extraordinary to use. We help people and businesses accomplish more with their money by turning banking* from a frustration into a catalyst for their ambitions.

We’re looking for an Art Director to help shape how Mercury shows up visually, emotionally, and creatively across our brand campaigns, website, social, and more. Someone who thrives in a highly collaborative environment where the best ideas drive progress, not the most powerful voices in the room. 

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

In this role, you’ll:

• Lead the creative development of large-scale visual storytelling that brings Mercury to life in expressive ways.
• Ensure campaigns connect seamlessly across formats from out-of-home and experiential moments to digital placements, paid social, and performance marketing ads with coherence and craft across every touchpoint.
• Contribute and translate complex brand strategy into simple, magnetic visual stories that connect with Mercury’s audience of founders and builders.
• Concept, design, and art-direct campaigns that translate Mercury’s voice and visual system into bold, emotionally resonant, and culturally attuned experiences. You’ll work cross-functionally with brand leadership, copywriting, motion, and performance marketing to craft work that’s impossible to ignore and unmistakably Mercury.
• Design across scales from the macro impact of a citywide takeover to the micro craft of typography, layout, and color harmony.
• Collaborate with external agencies, photographers, and illustrators to bring ambitious creativity to life with quality and precision.
• Champion craft and clarity in every deliverable from the initial sketch to final production files.
• Effectively balance multiple projects, from concepting through to final execution, managing timelines with clarity and calm.
• Collaborate proactively and communicate effectively in an environment that values diverse perspectives, creativity, and innovation.

What you’ll bring:

• 7–10 years of experience in brand design, art direction, or visual communication, ideally with a mix of in-house and agency experience.
• A strong portfolio that demonstrates conceptual range, systems thinking, and refined visual execution across print and environmental formats.
• Deep understanding of typography, composition, and storytelling principles.
• A proactive problem-solving drive, ability to manage multiple deliverables, and ease in receiving or handing off projects.
• Experience leading campaigns from concept through production, including managing vendors, testing proofs, and navigating print or fabrication logistics.
• Comfort working autonomously and collaboratively in a fast-moving, high-ownership environment.
• A sharp eye for craft, but also for cultural and conceptual applications, you design for resonance, not decoration.
• Strong communication skills, able to clearly articulate concepts, ideas, and creative decisions to internal teams and external partners.
• Passion for mentoring other designers and cross-functional partners to enhance our creative execution.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, San Francisco, Los Angeles, and Seattle: $154,200 - $192,800
• US employees outside of the New York City, San Francisco, Los Angeles, and Seattle: $138,800 - $173,500
• Canadian employees (any location): CAD 145,800 - 182,200

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-SE1

Mercury's ability to deliver on customer trust comes down to one thing: every dollar must be accounted for, in every account, across every transaction, with a complete audit trail that satisfies regulators, engineers, and accountants alike. Mercury's Ledger is the system that makes that possible—a double-entry bookkeeping engine that records every financial event as balanced, auditable entries as money moves through Mercury's products and banking* infrastructure.

We're looking for a Senior Product Manager to own this platform across Mercury. The Ledger team sits at the intersection of financial infrastructure, regulatory accountability, and org-wide platform adoption—and the PM who leads it will need to be as comfortable discussing chart of accounts design as reviewing event schemas. This is a load-bearing platform role: the decisions made here flow downstream to every payment rail at Mercury and have direct impact on regulatory and reporting obligations.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

As part of the journey, we would expect you to:

• Own the Ledger roadmap: Drive strategy and execution for Mercury's Double Entry Ledger (DEL)—the financial system of record.
• Drive org-wide ledger adoption: Partner with payment rails teams to enable their flows on the ledger platform, ensuring event-to-ledger integration is clean, correct, and scalable. Remove adoption friction, establish patterns, and accelerate the standardization that makes precise reconciliation possible.
• Build next generation financial infrastructure: Own the implementation of our financial processes across charts of accounts, transfer code definitions, and GL mapping frameworks that connect to our core systems of record.
• Partner with Finance and Accounting: Translate accounting requirements into product architecture, and translate product decisions back to stakeholders who think in debits, credits, journal entries, and regulatory reports. Drive alignment on GL mappings, posting accuracy, and financial reporting pipelines.
• Set the financial data standard: Define what clean, reconcilable financial data looks like at Mercury. Work with the Reconciliation team to ensure every ledger entry is accurate, traceable, and exception-free.
• Navigate a complex, high-stakes stakeholder environment: Coordinate across banking platform teams, payment rails teams, Finance, Compliance, Risk—all of whom depend on your platform and have a voice in how it evolves.

Some things that might make you successful in a role like this:

We're looking for a product manager who brings both technical depth and financial rigor to platform infrastructure—someone who understands why a double-entry ledger matters and can build the product that makes it work at bank* scale.

• 7+ years of product management experience in fintech, financial services, or platform/infrastructure product roles.
• Real technical fluency: you can engage credibly with engineers on event-sourced architectures, database consistency models, double-entry accounting data models, and financial data pipelines—not as a generalist, but as a peer.
• Meaningful background in accounting, finance, or banking operations—you understand chart of accounts, GL mapping, journal entries, reconciliation workflows, and why they matter to regulators.
• Experience building and scaling internal platform products with broad adoption requirements—you know how to work with adopter teams, reduce onboarding friction, and drive org-wide standardization across a distributed set of engineers.
• A highly structured, data-driven approach to product decisions: you think in systems, model second and third-order effects, and communicate tradeoffs in a way that lands with both engineering and finance audiences.
• Exceptional cross-functional communication—you earn credibility in rooms with accountants, engineers, compliance officers, and regulators, and you hold your own in all of them.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $200,700 - $250,900
• Canadian employees (any location): CAD 189,700 - 237,100

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AT3

In 1986, Richard Hamming gave a lecture titled "You and Your Research," where he argued that the most impactful contributors aren't just skilled — they develop taste. They learn to recognize what matters, what scales, and what's worth building.

Recruiting, at its best, is a similar exercise in judgment. It's about developing a point of view on talent: recognizing patterns, seeing beyond surface signals, and consistently raising the quality bar.

At Mercury, that judgment compounds. Every PM and designer we hire shapes the products that hundreds of thousands of companies rely on — which means recruiting here is not only filling roles, but it’s also influencing what we build and how well we build it. We're expanding our recruiting team and looking for two Senior Recruiters to support our Product and Design organizations. You'll come with a stronger footing in one discipline — whether that's Product Management or Design — and genuine curiosity about both.

Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What you'll do

• Lead full-cycle recruiting across Product Management and Design roles, with deeper ownership in your area of strength
• Partner closely with Product and Design leaders to align on role scope, success profiles, and evaluation criteria — and be a consistent voice for quality throughout the process
• Develop deep domain fluency across the teams you support, so your assessment is informed and your candidate conversations are genuinely compelling
• Own search strategy end-to-end: sourcing, pipeline development, and closing
• Use data and market signals to sharpen your approach and keep searches moving with momentum
• Deliver a candidate experience that's thoughtful and transparent from first touch to final decision
• Build inclusive pipelines and drive structured, consistent evaluation processes

Who you are

• 5+ years of full-cycle recruiting experience, with meaningful focus on Product Management or Design hiring at high-growth technology companies
• Stronger in one discipline — PM or Design — with enough exposure to the other to ramp quickly and assess credibly
• Able to assess product thinking, design craft, and trajectory — not just pedigree
• Skilled at advising and influencing hiring managers, balancing urgency with quality without compromising either
• A clear, structured communicator who can turn ambiguous role needs into actionable hiring plans
• Organized and proactive, with a track record of running multiple searches simultaneously without losing momentum or quality
• Genuinely curious about products, systems, and what separates good work from great work
• And, ideally, a sense of humor

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $132,400 - $165,500
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,200 - $149,000
• Canadian employees (any location): CAD 125,100 - 156,400

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-MF1

In 1600, William Gilbert published De Magnete—the first systematic study of magnetism. He didn't just theorize; he built instruments, ran experiments, and shared what he learned so that others could go further. Three centuries later, those foundations helped power the modern world.

At Mercury, we're making a deliberate, company-wide bet on AI. Frontier users are already pushing boundaries—building agents, automating workflows, moving fast. But they're doing it in silos. This role exists to change that: to take those scattered experiments and turn them into shared infrastructure, shared context, and shared capability. The goal is a multiplier effect—where the most ambitious AI work inside Mercury lifts the velocity of everyone else.

What you'll do

You'll join a team that has already started building Mercury's internal AI platform and enablement layer. Your work will be to extend, harden, and scale what's in motion, and to help partner teams adopt it.

Extend the AI platform foundation

• Build and evolve MCP servers that connect internal systems and data sources into a coherent interface for agents and engineers.
• Expand and operate our LLM gateway infrastructure: routing, rate limiting, cost attribution, and observability across teams.
• Turn early patterns into durable defaults: shared prompt libraries, guardrails, and policy-as-code so teams can move fast safely.

Strengthen the shared company knowledge layer

• Shape and maintain structured context artifacts—clean, reliable, agent-consumable—so LLMs working in Mercury's systems can reason accurately about our domain.
• Improve internal knowledge discoverability and retrieval so both humans and agents can quickly find accurate answers.
• Partner with domain teams to standardize key sources of truth, and keep them fresh.

Enable faster prototyping and iteration across the company

• Build and refine sandbox environments and tooling that let engineers experiment with AI safely and at speed.
• Create self-service scaffolding so non-engineers—PMs, ops, finance—can prototype and deploy AI-powered workflows with minimal hand-holding.
• Build playgrounds and evaluation harnesses so internal AI agents can be tested and iterated in controlled environments before hitting production.

This list is illustrative. Priorities will shift as we learn; the right person will help choose the next highest-leverage work.

The ideal candidate

• Has 5+ years of backend development experience in complex, production systems—you've built things that other engineers depended on.
• Is fluent across programming languages and can navigate platform engineering, infrastructure, and developer tooling without needing a map.
• Has hands-on experience building LLM-powered systems—RAG pipelines, agents, eval frameworks—and has shipped at least one of these to production.
• Understands the real tradeoffs in AI deployments: cost modeling, observability, latency, and safety—not just the exciting parts.
• Is high-agency and self-directed. You can operate effectively without tightly-defined scope, find the highest-leverage work, and get it done.
• Communicates clearly across technical and non-technical audiences—you can explain what you built and why it matters.

The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $166,600 - $218,700
• Canadian employees (any location): CAD 157,400 - 206,650

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-ES1

When the Space Shuttle approached the International Space Station, two vehicles built by different teams, in different countries, with fundamentally different engineering philosophies and systems, had to connect perfectly. The Rendezvous, Proximity Operations, and Docking (RPOD) subsystems were engineered to handle complex mismatches such as different power systems, communication protocols, and technical architectures. Get it wrong, and you have an expensive and potentially catastrophic problem in low Earth orbit.

Mercury announced on December 19, 2025 that we submitted an application to the OCC for a national bank charter and applied for FDIC deposit insurance. In other words, Mercury is building a bank. As part of this work, we will be connecting our modern, product-focused engineering systems to enterprise core banking systems and payment networks built in a different era, with different assumptions and different interfaces. Mercury’s Banking Integration Platform as a Service team is like NASA’s RPOD team, building our integration subsystems that are technically correct and operationally trustworthy.

This is some of the most consequential infrastructure work at Mercury. Every account opening, every monetary transaction, and every balance call will flow through the systems you build. Product teams across the company will depend on clean abstractions that hide the complexity underneath. You'll be one of the few engineers at Mercury who truly understands the full depth of our Bank Core* and all its internal and external integrations.

In this role, you will:

• Build Mercury’s integration with an FFIEC-approved bank core and the connections to payment networks.
• Design internal APIs that give product teams simple, consistent interfaces to complex external systems.
• Handle the messy realities of enterprise integrations such as retries, failures, format mismatches, and downtime.
• Build data pipelines that keep Mercury's systems in sync with our bank core.
• Own monitoring, alerting, and recovery for our most critical external connections.
• Partner with many other teams at Mercury to define clean boundaries and reliable contracts.
• Help shape the technical architecture of Mercury Bank*.

You should:

• Have direct experience with either a bank core that has achieved FFIEC-compliance (such as FIS) or that of a US-based Global Systemically Important Bank (G-SIB) .
• Understand how core banking systems work: accounts, transactions, ledgers, and the data models underneath.
• Be a product-minded engineer who thinks about the developers consuming your APIs, not just the systems you’re connecting to.
• Thrive in environments where you're building something new rather than maintaining something established.
• Be comfortable with our tech stack (Haskell and TypeScript) or ready to learn.
• Have strong opinions about building reliable, maintainable systems.

We encourage you to try our demo site if you’re interested in applying for the role.

The total rewards package at Mercury includes base salary, equity, and benefits. 

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $166,600 - $250,900
• Canadian employees (any location): CAD 157,400 - 237,100

* Unless we are granted regulatory approval otherwise, we are still not a bank, so our standard disclaimer still applies: Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-ES1

Every new customer who applies for a Mercury bank* account is like a new star igniting in the night sky. At first glance, it’s a single spark. But look closer, and a constellation emerges—identity and business verification, ownership and control checks, sanctions and adverse media screening, and fraud signals—all pulling on one another with invisible gravity.

The Risk Engineering team is the navigation system for this universe.

Our job is to guide thousands of ambitious people safely through Mercury’s orbit every day—each with its own trajectory, risk profile, and story. We operate at escape velocity: moving fast, making confident decisions, and protecting the system without slowing down the builders who rely on us. When we do our work well, founders open bank accounts in delightful minutes, not days—and never have to think about the complexity humming beneath the surface.

Now we’re entering a new era. We’re building agentic AI systems that don’t just score risk, but reason about it—systems that can investigate, decide, escalate, and learn. These agents will help power and automate our KYC Refresh, EDD, ODD, and compliance workflows, taking our operations to the next level of efficiency and scale. The goal: less manual toil, earlier risk detection, sharper decisions, and experiences that feel almost magical in their simplicity.

This is where you come in.

We’re looking for a Senior Software Engineer who is energized by the idea of bringing intelligent automation to life in real production systems. Someone who wants to design and build AI-driven workflows that can think in steps, adapt to new information, and orchestrate complex decisions across people, models, and services. Someone who sees compliance not as red tape, but as a fascinating systems problem at planetary scale.

If you’re excited to build agentic AI that matters—software that protects millions of dollars, unlocks opportunities for founders around the world, and helps shape the future of banking—we’d love to explore the universe together.

*​​Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

In this role, you will:

• Drive AI Product Development in Risk: You’ll help shape the architecture and implementation of AI-powered risk systems—from application approvals to ongoing and enhanced due diligence—turning messy, ambiguous signals into clear outcomes. 
• Collaborate Across Functions: You’ll partner with Product, Design, Risk Strategy, Compliance, and Operations to translate evolving regulatory and operational needs into elegant, resilient software. And you’ll push the frontier of what’s possible when modern AI meets thoughtfully designed systems.
• Lead Projects End-to-End: Drive technical projects from concept to production across the stack. Define solutions, analyze tradeoffs, make critical decisions, and deliver software that works today and is sustainable for tomorrow.
• Craftsmanship: Write clear, testable, and maintainable code. Establish patterns and best practices that your team can follow, ensuring long-term scalability and reliability.
• Drive Quality & Scalability: Design extensible platform systems that create leverage, make balanced decisions on tech debt, plan careful rollouts, and own the quality of your work through post-launch monitoring. 
• Operational Excellence: Model a strong culture of operational excellence, holding a high bar for observability, reliability, and incident response.
• Think Product, Not Just Code: Approach problems with a product mindset. You care as much about the business impact of what you build as the technical design.
• Mentor & Elevate: Coach engineers on your team by sharing patterns, practices, and critical thinking to raise the technical bar and foster a culture of sustainable engineering.

You should have:

• 5+ years of software engineering experience, preferably in Payments or Risk.
• Agentic AI expertise—you’ve built and launched applied Agentic AI products that have had strong business impact, shipping them from 0→1 and scaling 1→10 in production environments.
• Proven success building large-scale distributed systems, ideally involving 3rd party integrations and decision automation.
• A mindset that balances urgency with craftsmanship: shipping fast, without cutting corners on quality engineering.
• A track record of raising the bar for quality and operational excellence, balancing shipping speed with technical excellence and observability.
• A mindset that balances urgency with craftsmanship: shipping fast, without cutting corners on quality engineering.
• Creativity and adaptability — you think beyond the obvious and find solutions that move both product and business forward.
• Strong communication and leadership skills—you can inspire other engineers and articulate tradeoffs to influence decisions across teams.
• Experience with or curiosity about KYC, AML, risk, or compliance systems in financial services or fintech.

If this role interests you, we invite you to explore our public demo at demo.mercury.com. 

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees: $200,700 - $250,900
• Canadian employees: CAD $189,700 - $237,100

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AC1

The year is 1969. The location: Stuttgart, West Germany. Engineers are pacing with strained expressions. They are looking over the Porsche 917, the company's latest attempt at a race car. It's not working properly. The car is one of the most powerful ever built. But drivers describe it as terrifyingly unstable… "a monster". Despite this, Porsche runs it in Le Mans to disastrous results. One of the cars crashes on lap one, ending in tragedy for its driver. All other 917s break down in the race.

Enter John Wyer, a British race engineer, whom the factory calls upon for help. After a long day of testing, John recognizes a lack of smashed bugs on the rear wing and deduces that the wing is not working properly. The team modifies the design to be more upward swept and the 917K takes on a new winning character. It wins LeMans outright in 1970 and goes on to be the most successful race car design of the 70s. Stability, it turns out, was the missing ingredient.

Mercury prides itself in providing powerful banking* services. But if those services aren’t reliable, Mercury will fail. The Stability team exists to help product engineers see patterns of instability and remedy them. We champion and improve observability. We've helped define incident response. We have introduced and support robust background work processing. We monitor and build tooling around platform and database health. And with your help, we will explore how to make Mercury even more reliable.

As part of this role, you will:

• Lead Projects End-to-End: Drive technical projects from concept to production. Define solutions, analyze tradeoffs, make critical decisions, and deliver software that works today and is sustainable for tomorrow.
• Champion Reliability: Make technical choices that improve the reliability of Mercury's systems and make it easier to get reliability by default. Participate in Stability's on-call and advocate for improvements based on that experience.
• Measure Your Outcomes: Define and collect metrics that show how your work creates value for the business.
• Approach Code with Craft: Write clear, testable, and maintainable code. Establish patterns and best practices that Engineering can follow, ensuring long-term scalability and reliability.
• Build for Quality & Sustainability: Design extensible systems, make balanced decisions on tech debt, plan careful rollouts, and own the quality of your work through post-launch monitoring.
• Improve the Developer Experience: Approach problems with a product mindset. Get close to internal customers by supporting them and getting feedback from them. You care as much about the business impact of what you build as the technical design.

The ideal candidate for this role:

• Has expertise in PostgreSQL with query optimization, tuning, replication, pooling/proxying, or client-side libraries
• Has worked with other data systems supporting a relational database: event streaming, OLAP, caches, etc
• Has authored and operated Temporal workflows
• Is familiar with tracing and OpenTelemetry
• Has learned by leading moderate-to-large technical projects, including planning, execution, and stakeholder management
• Has past Site Reliability Engineering or DevOps experience
• Has Haskell or other functional programming experience

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a job candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. 

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $166,600 - 250,900
• Canadian employees (any location): CAD $157,400 - 237,100

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-ME1

Since the dawn of aviation, pilots have faced the constant challenge of air resistance, much like sailors navigating the friction of water. Amidst this relentless struggle, the trim tab emerges as an ingenious yet understated marvel. Just as the wheel revolutionized transportation by easing movement over land, the trim tab simplifies flight, allowing for smoother navigation through the skies. It embodies the elegance of simplicity in engineering, transforming the demanding task of controlling an aircraft into a more graceful and manageable endeavor.

At Mercury, we are committed to crafting an exceptional banking* experience for startups. Our team is passionately focused on ensuring our product not only meets but anticipates the needs of our customers.

Our product engineering group is growing and we’re looking to hire backend and full-stack engineers. We’re a team of pragmatic, product-minded engineers motivated by the desire to create lovable products that rescue our customers from frustrating, expensive legacy industry tools. 

As part of this role, you will:

• Feel a strong sense of product ownership and actively seek responsibility – we often self-organize on small/medium projects, and we want someone excited to help shape and build Mercury’s future.

• Work in an autonomous environment on a close-knit team, with a “startup within a startup” feel. 

• Partner closely with designers and product leaders to ship lovable experiences. We want to transcend the status quo for banking and fintech software, and many of our customers are startups and appreciate our slick, magical designs.
• Join a small but mighty team of experienced product engineers within one of our Mercury product groups (Banking, Everyday Experiences, Expansion, Risk). 

The ideal candidate for the role:

• Has 1-4 years of backend or full-stack development experience, with knowledge of or excitement to learn Haskell, React, TypeScript, and Redux.

• Is passionately product-minded and has experience building and shipping new products.
• Empathizes with users and can channel their perspective to build lovable products.
• Can balance tradeoffs and find creative solutions to accomplish goals.
• Communicates and collaborates effectively with peers and cross-functional counterparts.

If this role interests you, we invite you to explore our public demo at demo.mercury.com. 

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $122,400 - $158,400 USD
• Canadian employees (any location): CAD 115,700 - 149,700

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

#LI-DNI

Every new business that applies to Mercury is like a new star appearing in the night sky. On its own, it’s a single point of light. But when we look closer, patterns emerge—data trails from partners, filings, founders, and financial histories—all connecting to form a larger constellation.

That’s what our Risk product engineering teams do at Mercury. We guide thousands of business applications through our systems—each one unique, each one needing a smooth and trustworthy landing. The challenge: keep everything moving fast without compromising safety. Every day, our work helps founders open their first account, launch their next idea, and accelerate their growth like rocketships.

Our mission is to build the intelligent, automated systems and operational tools that make this possible—where machine learning, AI, and human judgment work seamlessly together to power the next generation of business banking*. We use intelligence to detect risks earlier, make real-time decisions with confidence, and enable instant, delightful account approvals that keep pace with the builders we serve.

When we do it right, the result is quiet brilliance: onboarding that feels effortless, even though it’s powered by galaxies of data, precision, and care.

We’re looking for a Staff Software Engineer to contribute with building the systems and tools that make it all happen—from application approvals to ongoing and enhanced due diligence—ensuring every business that joins Mercury is both safe and their experience is delightful.

As part of this role, you will:

• Lead the architecture, implementation, and long-term roadmap for core systems which support multiple fraud prevention use cases.
• Own the end-to-end delivery of large cross-function projects, translating ambiguous high impact problems into strategy and execution, make pragmatic tradeoffs, and drive teams to measurable outcomes.
• Design, build, and operate highly available, low-latency, backend systems that enable real-time scoring and decisioning for fraud prevention.
• Partner with Data Science and ML teams to productionize models, build reliable ML data pipelines, and enable real-time model serving.
• Establish and elevate department level best practices, review designs, drive engineering quality, and act as a trusted advisor on architectural tradeoffs.
• Mentor and grow engineers, documenting learnings and sharing technical direction through writing, 1:1s, and team meetings
• Navigate and influence multiple stakeholders, help align teams, communicate tradeoffs to technical and non-technical partners, and independently resolve cross team issues.

The ideal candidate for the role:

• Has 7-10+ years of software development experience, with a strong focus on the backend, with a knowledge of or excitement to learn Haskell.
• Has been an experienced technical lead making architectural decisions in the past and seen the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs.
• Is passionately product-minded and has experience building and shipping new products balancing reliability and velocity.
• Is someone comfortable driving discussions in areas with ambiguous ownership, approaches them with empathy, and delights in getting outcomes. Our work touches many other teams and areas of the product; you’ll have a lot of autonomy and the expectation is you’ll use that to seek out ways to have an impact.
• Is ridiculously helpful, taking initiative to make your coworkers’ lives easier by investing time to mentor and proactively share your knowledge and learnings through writings, 1:1s, and team meetings.
• Experience in fintech, fraud systems, or the broader risk domain is a strong plus.

If this role interests you, we invite you to explore our public demo at personal-demo.mercury.com. 

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $239,000 - $298,800
• Canadian employees (any location): CAD 225,900 - 282,400

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-RA1

As Mercury grows, our revenue platforms increasingly sit at the intersection of product launches, data systems, go-to-market motion, and external vendors. When everything is important, the real risk isn’t lack of effort — it’s loss of momentum.

We’re hiring a Technical Program Manager for Revenue Technology to ensure that complex, multi-team initiatives actually move: in the right order, with the right dependencies surfaced, and with real progress visible week over week.

This is not a status-meeting role. This is a technical, hands-on TPM who understands systems well enough to unblock work directly — whether that’s in Linear, Salesforce, data workflows, or coordination across Product, Engineering, Data, and Revenue.

In this role, you will report to the Head of Platforms & Infrastructure and play a critical role in protecting execution focus so specialized technical roles can operate at full effectiveness. 

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Here are some things you’ll do on the job:

• Own delivery sequencing and execution momentum across Revenue Technology initiatives
• Translate ambiguous goals into clear scopes, milestones, and dependency maps
• Actively manage work in Linear and related tools, ensuring priorities are visible and intentional
• Identify when work is blocked, drifting, over-scoped, or colliding — and intervene early
• Partner closely with Solution Architecture, Data Strategy, Engineering, and Systems & Workflow Experience
• Perform light hands-on technical work (configuration, stopgaps, tooling hygiene) to unblock progress
• Absorb coordination load across Product, Engineering, Data Engineering, Data Science, Revenue, and vendors
• Drive planning cycles anchored to Cosmic Objectives, not ad-hoc urgency
• Make tradeoffs explicit and documented so teams can move without re-litigating decisions

You should have:

• 5+ years experience as a Technical Program Manager, Technical PM, or equivalent role in a SaaS or fintech environment
• Demonstrated ability to drive delivery across multi-team, cross-functional initiatives (Product, Engineering, Data, Revenue, vendors)
• Strong technical fluency — able to reason about systems, data flows, integrations, and platform constraints
• Hands-on experience managing work in tools like Linear, Jira, or similar, with a bias toward clarity and momentum
• Proven ability to surface dependencies, sequence work, and intervene when execution is blocked or drifting
• Excellent written and verbal communication skills, especially in ambiguous environments
• Comfort performing light hands-on technical work (tool configuration, workflow setup, stopgap solutions)

Preferred Qualifications: 

• Experience supporting GTM, revenue, or customer lifecycle platforms
• Familiarity with Salesforce, data platforms, or revenue tooling ecosystems
• Experience operating within Agile / Kanban systems — with judgment about when to adapt them
• Background working closely with architecture or platform engineering teams

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $131,000 - 148,000
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $118,000 - $133,200
• Canadian employees (any location): CAD $124,300 - $139,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-EMS1

Railroads didn’t change the world because tracks were laid once. The steam locomotive existed for decades before it transformed commerce. What changed everything was the expansion of connected networks: routes multiplied, standards emerged, and usage deepened over time. That expansion didn’t happen by accident; it was driven by people who identified where connections mattered most and helped existing infrastructure reach more users.

Mercury is at a similar moment.

More than 300,000 ambitious businesses already rely on Mercury to run their finances, but many are only beginning to tap into the full platform. As an early member of our Account Development team, your role is to do the same kind of work: helping customers move from initial adoption to deeper, more connected usage by expanding product adoption, preventing churn, and driving meaningful expansion revenue.

You’ll work directly with Mercury customers at the moments that matter most in their journey, providing a human touch when timing and context are everything. 

This is a quota-carrying role focused on expansion and adoption, while also serving as a critical feedback loop to inform how Mercury continues to evolve.

* Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What you’ll do:

• Identify high-propensity accounts by leveraging product-usage data, lifecycle triggers, and predictive scoring models—engaging where additional solutions (Credit, Treasury, Working Capital, etc.) will create the most value.
• Consistently exceed monthly expansion goals by building and maintaining a robust pipeline.
• Design smart outreach, combining data insights, account research, and discovery to craft scalable one-to-many campaigns and targeted, high-touch engagements for top-value opportunities.
• Partner with Product and Marketing to test, learn, and refine our evolving go-to-market playbook.
• Master, and help evolve, our internal tools and processes to manage a high-velocity pipeline with maximum efficiency.
• Champion the Voice of the Customer, channeling feedback to Product and cross-functional teams to influence roadmap and strategy.

Who you are:

• 2–4 years in a quota-carrying Growth Sales, Account Management, or Customer Expansion role (FinTech a plus).
• Compelling communicator: able to translate complex concepts into crisp value propositions for founders, finance teams, and operators.
• Expansion Performance: Proven track record exceeding upsell targets through data-driven prioritization in a high-velocity environment.
• Builder’s mindset: energized by creating and iterating on processes within a fast-growing team.
• Bias to action & autonomy: swiftly converts new product launches and insights into cross-functional plays that reach customers and drive growth.
• Passion for FinTech or banking: you’re excited about shaping the future of modern financial services.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,400-$134,300
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $107,500-$120,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-BF1

We’re looking for a AI Solutions Architect to drive our customer-facing chatbot and AI agent experience at Mercury. In this role, you will be pivotal in helping define the strategy for creating the optimal customer experience when interacting with AI agents. You will implement this vision through targeted configuration of workflows and automations, regular reviews of bot performance and quality coaching. 

You’ll sit at the intersection of customer experience, automation quality, and operational efficiency, partnering closely with Customer Support Strategy and Ops, Engineering, Product and external vendors to ensure the bot delivers a high-quality, safe, and trustworthy experience at scale.

Along with the bot-focused work, you will be instrumental in defining the AI strategy within the CS org, creating best practices and supporting peers across CS in investigating AI solutions to maximise efficiency within the team.

Key Responsibilities

1. Strategy driver: Partner with CS and Product leadership to define the strategy and roadmap for our chatbot and email AI agents to contribute to company OKRs
2. Architect and optimize AI agent workflows and procedures: Design simple, reliable conversation workflows and automations so our chatbot asks the right questions, clarifies common customer needs, and responds with accurate information, appropriately escalating to live support when needed.
3. Quality reviews, analytics and bot coaching: Conduct regular reviews of bot conversations and high-level report analysis to identify trends, areas of opportunity and potential risk within the chatbot.
4. Cross-collaboration to improve resolution rate and quality: Work with partners in Engineering, Product and CS Strategy and Ops to maximize the types of interactions the chatbot can support and resolve - connecting new data sources or systems on the backend to give the bot greater scope, implementing new workflows that use this data to solve new customers requests without live support intervention.
5. Optimize the AI Agent experience across all channels: Expand upon the types of interactions and experiences that qualify for the email AI agent and other asynchronous channels. 
6. Compliance and security: Ensure Mercury’s high standards for security and compliance are woven into the foundations of our AI-assisted CS strategy
7. AI vendor relationship owner: Own the relationship with AI vendors for CS solutions, including Intercom. Raising issues, requesting fixes, staying on top of product releases and coordinating changes that impact CS operations
8. Scoping of internal agent co-pilot: Drive efforts to assess and implement agent assist AI tools to maximise agent efficiency
9. Evaluation of AI tooling for CS partners: Support other teams, such as Learning and Development and QA in evaluating how other tools’ AI offerings can increase efficiency across CS.

What You Bring to the Table

• 1–3 years of experience in configuration of customer-facing AI agent/chatbot (e.g., Fin by Intercom, Ada, Zendesk AI)
• 5+ years of experience in customer support backend operations or CS systems administration
• Systems thinker and problem solver, with experience in testing new solutions and change management for CS teams
• Strong technical acumen, with the ability to understand and communicate technical concepts to both technical and non-technical audiences
• Analytical thinking: ability to interpret data quickly and translate it into actionable decisions
• Cross-collaboration: works effectively with cross-functional partners across Engineering, Product, Compliance, Core Customer Support
• Stakeholder communication: delivers clear, concise updates to stakeholders at all levels
• Adaptability and a growth mindset, thriving in a fast-paced, ever-evolving environment
• Proven ability to work cross-functionally, particularly with technical teams like Engineering, Product, and Security

The Ideal Candidate Will Also Have

• An interest in software development or engineering, enabling deeper technical conversations with our engineering teams
• Experience with core customer support platforms such as Zendesk, Guru, MaestroQA/Rippit
• Proficiency in SQL and familiarity with navigating data tables
• Experience supporting remote or distributed workforce models

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $143,400 - $168,700 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $129,100 - $151,800 USD
• Canadian employees (any location): CAD $130,500 - $153,500

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-CJ1

About Mercury:

Mercury is a financial technology company building banking products for ambitious businesses. We've grown from a startup banking* platform to a company that manages tens of billions in deposits — and now we're taking the next step: pursuing a de novo bank charter to become a full-fledged bank.

This is a rare and defining moment. As we transition from fintech to bank, we need to build institutional-grade accounting infrastructure from the ground up. That work starts here.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

The role:

Reporting directly to the Corporate Controller, the Bank Controller will own the accounting function for Mercury's banking entity. This is a foundational leadership role — you will build the policies, processes, systems, and team that enable Mercury to operate as a fully regulated insured depository institution.

You'll work at the intersection of technical accounting, regulatory compliance, and operational build-out. This isn't a role for someone who wants to maintain an existing function — it's for someone who wants to architect one and work closely with Engineering and Product.

What you'll do:

Bank accounting infrastructure

• Design and implement the Chart of Accounts, general ledger structure, and subledger architecture for the bank entity in accordance with call report and regulatory reporting requirements
• Establish bank-specific accounting policies covering investment securities (ASC 320/326), loan accounting, interest income accruals, ALLL/ACL methodology, and fee recognition
• Build out the bank's financial close process and reconciliation framework

Regulatory and call report compliance

• Lead preparation of FFIEC Call Reports (FFIEC 031/041), FR Y-9C, and other regulatory financial submissions on a quarterly basis
• Serve as the primary accounting subject matter expert in regulatory examinations (OCC, FDIC, Federal Reserve), responding to examiner requests and managing remediation items
• Implement and maintain the bank's accounting policy manual in compliance with GAAP, regulatory guidance, and safety and soundness standards
• Partner with Treasury on ALM reporting, liquidity coverage ratios, and interest rate risk disclosures

Financial reporting and controls

• Review the bank entity's standalone GAAP financial statements, including the balance sheet, income statement, and notes
• Design and operationalize the bank's SOX/SOC controls environment in partnership with internal audit and the holding company controller function
• Lead the bank's relationship with external auditors, coordinating the annual audit and interim reviews for the bank entity
• Establish and maintain robust reconciliation controls covering deposits, loans, investments, intercompany balances, and suspense accounts

Team and systems build-out

• Partner with Finance Systems and Engineering to implement or configure the bank's core accounting system, ensuring it supports regulatory reporting and audit requirements
• Define data flows between the bank's core banking system, the Double Entry Ledger, and Mercury's consolidated reporting infrastructure
• Collaborate cross-functionally with Legal, Compliance, Risk, Treasury, and Product to ensure the bank's accounting architecture supports new product launches and regulatory timelines

What we're looking for:

Required experience

• 10+ years of progressive accounting experience with meaningful time in banking 
• Deep familiarity with bank regulatory accounting, including Call Report preparation and GAAP as applied to insured depository institutions
• Strong technical accounting skills across investment securities (ASC 320/326), credit losses (CECL/ASC 326), interest income, and intercompany accounting
• CPA required

Strongly preferred

• Prior exposure to OCC, FDIC, or Federal Reserve examinations in an accounting or controllership capacity
• Hands-on experience building or materially transforming a bank accounting function or experience with a de novo bank charter, bank acquisition, or bank conversion
• Big Four public accounting background with a financial institutions practice

The kind of person who will thrive here

• You are a builder. You get energy from creating infrastructure, not just operating it
• You are comfortable operating in ambiguity. De novo chartering is inherently a process of writing the playbook as you go
• You can translate complex regulatory requirements into practical accounting policies and workflows that a high-performing team can execute
• You communicate fluently with regulators, auditors, engineers, and executives — calibrating your depth and language for each audience
• You have strong opinions on controls and data integrity, and you know how to build consensus to implement them without slowing the business down

Compensation

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

• Our target new hire base salary ranges for this role are the following:
• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $199,900 - 249,900
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $179,900 - 224,900
• Canadian employees (any location): CAD 189,000 - 236,200

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-SN1

Arthur C. Clarke famously said that “any sufficiently advanced technology is indistinguishable from magic.”

At Mercury, we aim to deliver a magical experience to our customers who rely on us for their banking* and financial workflows. But behind the magic lies a lot of rigor—internal audit is a key part of keeping Mercury safe, resilient, and worthy of our customers’ trust.

As Mercury’s first Chief Audit Officer, you’ll lead the company’s independent assurance program that allows us to scale with confidence. You will serve as a strategic partner to the Board and Audit Committee, providing an objective, enterprise-wide view of our financial, operational, and technical resilience.

This role is about finding the right balance between high-velocity innovation and the rigorous expectations of our partner banks and regulators. By moving toward data-driven, continuous monitoring, you will ensure our growth is anchored in integrity. You’ll drive a culture of audit readiness where excellence is the baseline and regulatory exams result in no surprises.

Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Here are some of the things you will do:

• Own the Audit Vision — evolve the risk-based internal audit strategy and ensure alignment with the company’s growth, regulatory expectations, and emerging risks. 
• Provide Independent Assurance — deliver objective evaluations to the Board and Audit Committee(s) on the effectiveness of our risk management, internal controls, and governance.
• Ensure we Audit the Stack — own the audit universe; ensuring completeness of Audit coverage across Mercury. Oversee the audit program to ensure the plan includes the appropriate mix of technical and operational audits that dive deep into our business, automated movement of funds, and cloud infrastructure to ensure data integrity and security.
• Validate the "Magic" — ensure our audit program includes timely validation that new and existing product workflows and financial controls are operating exactly as intended, identifying potential friction before it impacts the customer.
• Bridge the Regulatory Gap — act as a key point of contact for our partner banks and regulators, providing them with the confidence that Mercury’s internal oversight is rigorous and proactive.
• Automate Oversight — design and implement continuous monitoring systems that replace manual checklists with real-time, data-driven audit insights.
• Champion SustainableRemediation — serve as the senior escalation point to partner with Engineering, Product, and Risk leads to ensure audit findings result in structural improvements, not just temporary fixes and that remediations are appropriately prioritized within the roadmaps, in line with risk. 

There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of these experiences or attributes:

• Bring proven leadership in audit — you’ve built or scaled internal audit functions within high-growth banking or financial services, ideally at the intersection of traditional finance and fintech innovation.
• Have technical fluency — you are comfortable in a cloud-native, remote-first environment. You can discuss API integrity and automated controls as easily as you can discuss balance sheets and reconciliations.
• Navigate the regulatory landscape with confidence — you know what regulators expect, you’re comfortable engaging directly with them, and you can help Mercury anticipate and adapt to a changing environment.
• Maintain strong and effective independence — you have the fortitude to deliver difficult news and the diplomacy to ensure those insights lead to positive change.
• Communicate clearly and simply — whether you’re talking to the Board, regulators, engineers, or product teams, you cut through jargon and make risk concepts understandable and actionable.
• Balance protection with possibility — you know how to safeguard the company without slowing it down, and you see the audit function as a way to unlock and safeguard innovation, not stop it.
• Lead with curiosity and vision — you’re ambitious about where audit can go in a modern fintech, and you bring the curiosity to explore new ideas, new markets, and new ways of serving customers safely. 
• Inspire and develop others — you build strong teams, mentor future leaders, and foster a culture of accountability, transparency, and trust across the company. 

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $275,400 - $361,400
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $247,900 - $325,250

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-MZ1

Arthur C. Clarke famously said that “any sufficiently advanced technology is indistinguishable from magic.”

At Mercury, we aim to deliver a magical experience to our customers who rely on us for their banking* and financial workflows. But behind the magic lies a lot of rigor—risk management is a key part of keeping Mercury safe, resilient, and worthy of our customers’ trust.

As Mercury’s first Chief Risk Officer, you’ll set the vision for risk at Mercury. You’ll build and lead the program that measures, monitors, and manages credit, market, financial, and operational risks across the company. You’ll partner with our Board and Risk Committee to define Mercury’s risk culture, appetite, and limits—and make sure the way we operate every day stays aligned with those standards.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Here are some of the things you will do:

• Set the vision for risk at Mercury — define and lead our enterprise-wide risk strategy and framework.
• Safeguard our platform — ensure customer data and technology assets are protected, with clear and regular communication to the Board.
• Look around corners — identify emerging risks, especially those tied to new products, services, and markets, and help teams navigate them.
• Keep us aligned — make sure our strategies and operations stay in step with laws, regulations, and regulatory expectations.
• Build systems that scale — design and implement processes to consistently identify, assess, measure, monitor, and report risks across the company.
• Translate complexity into clarity — partner with business leaders to turn risk topics into actionable insights that guide smart decisions.
• Strengthen accountability — support our audit programs, ensure findings are addressed, and embed improvements into how we work.
• Represent risk at the highest level — serve as the primary point of communication on risk with the Mercury Board and its Risk Committee.

There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of these experiences or attributes:

• Bring proven leadership in risk management — you’ve built or scaled enterprise risk programs in banking or financial services, ideally at the intersection of traditional finance and fintech innovation.
• Have breadth and depth across risk disciplines — from credit and market risks to liquidity and operations, you can see the connections between them and design frameworks that work in practice, not just on paper.
• Navigate the regulatory landscape with confidence — you know what regulators expect, you’re comfortable engaging directly with them, and you can help Mercury anticipate and adapt to a changing environment.
• Communicate clearly and simply — whether you’re talking to the Board, regulators, engineers, or product teams, you cut through jargon and make risk concepts understandable and actionable.
• Balance protection with possibility — you know how to safeguard the company without slowing it down, and you see risk management as a way to unlock innovation, not just prevent downside.
• Lead with curiosity and vision — you’re ambitious about where risk management can go in a modern fintech, and you bring the curiosity to explore new ideas, new markets, and new ways of serving customers safely.
• Inspire and develop others — you build strong teams, mentor future leaders, and foster a culture of accountability, transparency, and trust across the company. 

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $364,00 - $455,000

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

#LI-DNI

As Mercury continues to scale, maintaining strong compliance execution and monitoring across customer-facing activities is critical. The Compliance Risk Manager, Product and Marketing Compliance - *Banking Advisory is an experienced individual contributor who supports the Compliance Advisory function through high-quality execution of reviews, monitoring, validation, and documentation under established frameworks.

We are seeking a highly motivated compliance professional to join our Compliance Advisory team. In this role, you will work autonomously on regulatory based review and monitoring activities, owning assigned work from start to finish while operating within defined standards, processes, and escalation paths. You will help surface emerging risks, contribute to continuous improvement of monitoring practices, and support team-level goals through disciplined execution and reporting.

In this role you will:  

• Independently execute compliance monitoring and targeted validation activities across defined channels (e.g., customer communications, sales interactions, marketing activity) using approved scripts, sampling approaches, and procedures
• Own assigned monitoring and validation work end-to-end, including evidence collection, documentation, follow-ups, and timely completion of deliverables
• Identify, document, and classify findings, trends, or repeat observations, and escalate issues appropriately using established escalation paths
• Support validation of remediation actions through follow-up testing and confirmation reviews
• Prepare clear, accurate summaries of monitoring results to support team-level reporting and Advisory leadership visibility
• Execute assigned customer-facing and marketing collateral compliance reviews in accordance with established standards and review criteria
• Contribute ideas for improving monitoring efficiency, documentation quality, or review processes within existing team frameworks

You should have: 

• 3+ years of relevant experience in compliance, risk, monitoring, QA, or testing preferably within a FDIC insured bank, but a  fintech would also be acceptable
• Demonstrated ability to independently execute moderately complex reviews or monitoring activities with minimal day-to-day guidance
• Experience applying defined standards, scripts, or criteria to assess customer-facing materials, sales practices, or communications
• Strong documentation discipline and attention to detail, with the ability to produce audit-ready evidence
• Ability to synthesize review outcomes into clear, structured summaries that support team-level decision-making
• Comfort operating in some ambiguity, asking clarifying questions, and escalating issues when guidance or risk tolerance is unclear
• A bias for action and accountability, with the ability to manage timelines and deliverables for assigned work independently
• Curiosity and willingness to deepen understanding of Mercury products, regulatory requirements, and compliance risk drivers

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,900 - $160,700
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $128,600 - $144,600
• Canadian employees (any location): $135,000 CAD - $151,900 CAD

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-DNI

Build and scale the underwriting foundation for our new consumer charge card (0→1).

Mercury is building a banking* stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners’ financial lives. 

We’re launching a premium consumer charge card and are looking for a senior credit risk leader to help build and scale the underwriting strategy from the ground up - and own its performance as the portfolio scales.

Our goal is to build a consumer charge card that delivers a premium experience while maintaining disciplined, data-driven credit risk.

This is a hands-on, senior individual contributor role. You’ll take an initial strategic direction and turn it into a scalable, data-driven underwriting program, then monitor, refine, and evolve that strategy post-launch.

You’ll play a key role in shaping how risk decisions translate into customer experience, product growth, and long-term portfolio performance.

As the portfolio grows, this role is expected to evolve into team leadership.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You’ll Own:

Build and operationalize the credit strategy

• Translate underwriting vision into formal credit policy and decision frameworks
• Define approval logic, segmentation strategy, and limit-setting methodology
• Establish portfolio guardrails aligned to loss targets and unit economics
• Design account management strategies across the customer lifecycle
• Develop early portfolio management approaches including exposure adjustments, servicing strategies, and input into collections processes as the portfolio matures
• Define portfolio monitoring frameworks and escalation triggers for emerging credit risk trends

Build the data-driven risk engine

• Implement credit policy in our underwriting platform 
• Evaluate and integrate key data sources (bureau, income, debt signals)
• Ensure decision logic is structured, testable, and scalable
• Partner with Engineering and Data to build monitoring and feedback loops

Own portfolio performance post-launch

• Define and track core KPIs (approval rate, early delinquency, loss rate, exposure, utilization, etc.)
• Monitor vintage performance and segment behavior
• Recommend and implement strategy adjustments based on observed risk trends
• Present risk performance, insights, and recommendations to senior leadership

Drive data-informed risk and growth decisions

• Use SQL to independently evaluate underwriting decisions and trade-offs
• Analyze drivers of credit performance and portfolio outcomes
• Partner with Finance on forecasting and risk-adjusted economics

Drive cross-functional execution

• Partner with Compliance to ensure the underwriting program is well-documented and built to scale
• Work with Partnerships, Procurement, and Legal on evaluating and onboarding credit data providers
• Support broader risk initiatives across our business charge card portfolio during the build phase

What We’re Looking For:

• 6+ years of experience in consumer credit risk. Ideal candidates will have 8–12 years of experience across banking, fintech, or unsecured consumer lending
• Experience launching or materially redesigning a consumer lending product
• Experience implementing credit policy within a decisioning or underwriting platform is strongly preferred
• Demonstrated experience owning risk strategy and monitoring portfolio performance
• Deep familiarity with bureau data and core credit risk metrics (approval rate, loss rate, vintage curves, etc.)
• Experience presenting risk insights and strategy recommendations to senior stakeholders
• Experience translating policy into production decision logic
• Strong SQL skills and comfort working directly with data
• Comfortable building in ambiguity and operating in a 0→1 environment

Why This Role Is Unique:

You’ll join before launch -  when foundational decisions are made - and remain accountable for how those decisions perform in-market. You won’t inherit a mature portfolio. You’ll help define how underwriting works, how risk scales, and how this product earns long-term customer trust.

As the consumer portfolio grows, this role has the potential to evolve into a leadership position responsible for building and managing a dedicated consumer credit risk team.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $207,800 - $259,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $187,00 - $233,800
• Canadian employees (any location): $196,400 - $245,500 CAD

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AR1