Highlights:

Location: Poland, Remote

Language: Russian-speaking team; Strong English required (B2)

About Us

Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.

The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.

We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.

The Team

Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.

We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.

About the Role

We’re looking for a Team Lead to join our Product Analytics team for the New Products direction. The New Products direction is our “internal incubator,” responsible for the company’s future revenue. We don’t just improve existing products — we launch entirely new business verticals from scratch.

Currently, we have three key focus areas:
    1.    P2P (Peer-to-Peer): Building tools for mass fundraising events and marathons (a market with $8M+ ARR potential).
    2.    Tap-to-Pay & Kiosks: Enabling offline donations via smartphones and physical terminals.
    3.    Major Donors: Leveraging AI to identify and engage high-value donors.

At the moment, the team consists of one analyst who has already started working on the P2P product.

What You’ll Do

• Act as a right hand to product leads (PMs): help define success criteria for pilots and evaluate whether new products gain traction
• Build analytics from scratch: design data collection systems and ensure reliability monitoring from day one
• Evaluate the performance of new product launches
• Lead and grow the team: mentor team members, run 1:1s, and establish processes in a fast-growing function, as well as plan the roadmap and oversee execution and timelines

Requirements

• 5+ years of experience as a Product Analyst
• 2+ years of team management experience
• Strong knowledge of mathematical statistics and probability theory
• Proficiency in Python (NumPy, pandas, matplotlib, seaborn, scikit-learn)
• Advanced SQL skills
• Experience with BI tools (Tableau, Power BI, Metabase)

Our Tech Stack

• Python
• ClickHouse, MongoDB, PostgreSQL
• Tableau, Grafana
• Airflow
• Git

Bonus points

• Curiosity and a hypothesis-driven mindset
• Ability to communicate complex analytical concepts to non-technical audiences
• Detail-oriented with a strong sense of ownership
• Comfort working in fast-paced, data-rich environments

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights:

Location: Poland, Remote

Language: Russian-speaking team; Professional working proficiency in English (B1 or higher)

About Us

Fundraise Up is a modern fundraising platform built to make donating to nonprofits as fast and convenient as possible. We continuously innovate to reduce page load times, boost conversion rates, and support a wide range of payment methods. Each month, people around the world contribute tens of millions of dollars through our platform.

The world’s leading nonprofit organizations trust Fundraise Up. UNICEF, the most prominent UN charity, uses our platform for 100% of its online fundraising. So does the American Heart Association, the Alzheimer’s Association, and many others. We’re proud to maintain a 4.9 out of 5 rating on leading review platforms.

We serve the enterprise segment, with a primary client base in the US, Canada, UK, and Australia.

The Team

Our product development team is currently at 150+ and growing. Team members are located across Spain, Serbia, Poland, Portugal, Turkey, Cyprus, Georgia and Armenia. We primarily communicate in Russian.

We’re a tight-knit, high-impact team where every task matters. It’s a dynamic, collaborative environment where smart, curious engineers support one another, share knowledge, and strive for excellence. We encourage open dialogue and host bi-weekly engineering meetups to explore technical topics and showcase team insights.

About the Role

We’re looking for a Product Analyst to join the Donor Portal (Donor Experience) team. The Donor Portal team owns the post-donation experience – everything that happens after a donor completes a donation. The team focuses on reducing churn and increasing subscription LTV by improving subscription management within the donor portal (pauses, amount changes, skipping charges, etc.), as well as enhancing donor communications via email.

What You’ll Do

• Run A/B tests
• Identify insights in data, conduct research, and help product teams uncover growth opportunities.
• Work with retention rate and subscription/supporter LTV metrics.
• Design and build data marts.
• Develop and maintain BI dashboards.
• Handle ad-hoc requests from product teams.

Requirements

• 5+ years of professional experience as a Data Analyst or Product Analyst.
• A strong foundation in mathematical statistics and probability theory.
• Advanced proficiency in SQL.
• Expertise in Python and its data analysis libraries (NumPy, Pandas, Matplotlib, Scikit-learn).
• Hands-on experience with BI tools (Tableau, Power BI, Metabase).
• Strong written English for clear documentation and communication.
• A proactive, detail-oriented mindset with a passion for solving complex problems.

Our Tech Stack

• Languages & Libraries: Python
• Databases: ClickHouse, MongoDB, PostgreSQL
• BI & Visualization: Tableau, Grafana
• Orchestration: Airflow
• Version Control: Git

Bonus points

• Curiosity and a hypothesis-driven mindset
• Ability to communicate complex analytical concepts to non-technical audiences
• Detail-oriented with a strong sense of ownership
• Comfort working in fast-paced, data-rich environments

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights

• Base Salary: €3,500 - €4,400 gross
• Location: Poland Remote
• Stock options
• Languages: Fluent in Russian and English 

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

The Team

We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. 

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset.

About the role

Fundraise Up is building high-trust donation and fundraising experiences that help nonprofits grow their impact. We’re looking for a UX Researcher to join our Product Research Team and raise the quality, speed, and decision-making power of research across the product.

This role combines classic UX research and Product Discovery: new markets, segments, and product opportunities. You will work across both B2C and B2B contexts: donor-facing experiences (B2C) and nonprofit/org-facing workflows (B2B).

What You'll Do

• Take a research initiative from the quarterly plan and run it end-to-end: intake brief → write methodology → conduct research → analyse → synthesize → present → push actions.
• Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others — based on uncertainty level, business goals, and timeline.
• Set up the mechanics: access to tools/data, participant scheduling and confirmations, session logistics, note-taking, recording, and documentation — no hand-holding.
• Be the cross-team “glue”: proactively collect hypotheses and context from Sales, Customer Success, Support, Marketing, Analytics, and turn them into testable research questions.
• Stay close to product analytics: monitor dashboards and reports, work with analysts to spot anomalies/drop-offs, form hypotheses, and prioritize what to validate with research.
• Produce outputs people can use immediately: key findings, decisions, trade-offs, risks, and clear recommendations, with supporting evidence (quotes, clips, metrics).
• Keep an internal pulse: regularly review existing research, past studies, competitor insights, and synthesize what’s already known before running something new.
• Be the user best friend: ensure user needs and constraints are represented in product decisions – not just opinions.

Requirements

• Proven experience running research end-to-end with high ownership.
• Strong methodological toolkit and judgment: you can pick the right method for the question, given business goals, timelines, and uncertainty, and explain trade-offs clearly.
• Experience working across both B2C and B2B products and audiences.
• Fluent English — all participants are English-speaking; you moderate and present in English.
• Can work with analytics: read dashboards, spot anomalies/drop-offs, form hypotheses, and validate them via research; PostHog/Tableau is a plus.
• Regularly collect input from Sales, CS, Support, Marketing, Analytics and turn it into testable research questions.
• High research quality bar: structured methodology, and ethical practice.
• Use recruiting platforms and handle logistics yourself: access, scheduling, confirmations, tool setup, etc.
• Use AI tools to speed up ops and synthesis (guides, notes, tagging/themes, survey drafts, summaries) while keeping human judgment and methodological rigor where it matters.
• You don’t need to be a marketer, but you should understand core terms and how they affect research and insights.
• Be the team’s source of new knowledge: run a “research radar” across internal learnings, market/competitor moves, and high-signal UX/product sources, then share regular updates so the team stays current and avoids blind spots.
• Bring exceptional empathy and care for people: our users are nonprofits and donors—people doing good in the world—so you approach participants with respect, sensitivity, and high ethical standards.

Strong plus

• NN/g certifications.
• Academic/scientific research background (graduate/PhD track).
• PostHog / Tableau (or similar analytics tools).
• Productboard (or other insights repository tools).
• Mentoring/teaching (workshops, onboarding, sharing research craft).

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Highlights:

Location: Remote (CET hours preferred)

Compensation: €4,400 - €5,500 Gross + stock options

Language: Russian-speaking team

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

As a Senior QA Engineer (Quality Enablement), you will work in a cross-team role focused on improving product quality through processes, practices, and engineering influence across the entire organization.

QAE does not write product tests for teams on a regular basis. Instead, the role focuses on:

• Helping teams build effective testing strategies
• Reviewing test scenarios, automated tests, and technical decisions
• Analyzing quality metrics and driving improvements
• Educating teams on testing and automation best practices
• Preventing production incidents and reducing technical debt
• Contributing to test frameworks (helpers, utilities)

What You'll Do

• Help product teams define and improve testing strategies (unit / integration / E2E)
• Review test scenarios, automated tests, and quality-related technical decisions
• Analyze defects, flaky tests, and testing results
• Drive improvements based on quality metrics and recurring issues
• Support teams in building reliable and scalable test automation
• Contribute to test frameworks and shared tooling (helpers, utilities)
• Collaborate with engineers, product teams, and QA engineers
• Educate and mentor teams on testing practices and automation approaches
• Ensure test automation does not negatively impact CI performance

Requirements

• 7+ years of experience in testing web client-server applications
• 3+ years of experience in test automation
• Hands-on experience writing automated tests (E2E / integration)
• Experience with JavaScript / TypeScript
• Understanding of frontend architecture (React)
• Understanding of backend architecture (Node.js / NestJS)
• Experience developing or maintaining test frameworks
• Strong understanding of testing levels (unit / integration / E2E)
• Experience writing test scenarios or defining test strategy
• Experience reviewing automated tests (code review)
• Experience with CI/CD (Jenkins or similar)
• Docker (images, networks, volumes, docker-compose)
• Ability to influence quality through processes, not only code
• Strong communication skills
• Ownership mindset and willingness to take responsibility for quality decisions

Nice to Have

• Experience introducing testing or automation processes in teams
• Experience working with quality metrics (flaky rate, coverage, CI performance)
• Experience analyzing defects and improving processes
• Experience conducting trainings, workshops, or mentoring
• Experience working across multiple product teams
• Experience building or evolving E2E frameworks
• Experience reducing flaky tests and optimizing CI
• Experience in platform or enablement teams

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working.

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Why this role exists:

This role exists to build and scale a seamless, efficient, and human-centered office environment across locations. You’ll help us create a workspace where teams can do their best work — by owning office operations, enabling hybrid work, and ensuring our infrastructure, vendors, and internal services run smoothly at scale.

What you’ll drive:

Strategy & outcomes

• Define and evolve a company-wide workplace strategy across multiple offices and hybrid setup.
• Align workplace operations with business goals, growth plans, and expansion strategy.
• Own budget planning, forecasting, and cost optimization across all locations.
• Establish and track KPIs for operational excellence and employee experience.
• Design scalable standards, policies, and systems for all current and future offices.

• Own end-to-end office operations across multiple locations.
• Lead office launches in new locations, from vendor sourcing and negotiations to setup and go-live.
• Ensure reliable, high-quality day-to-day operations across all workplaces.
• Manage vendors, contracts, procurement, and service delivery at scale.
• Oversee travel operations and company-wide mobility support.
• Build and continuously improve administrative processes, tools, and systems.

Stakeholder & cross-team collaboration

• Partner closely with HR, IT, Security, and Finance to ensure aligned workplace operations.
• Act as the company-wide owner of workplace-related topics.
• Support leadership with insights, reporting, and recommendations.
• Ensure clear, consistent communication across offices and locations.

• Build, lead, and scale a distributed office/admin team across locations.
• Define team structure, roles, and ways of working.
• Set goals, track performance, and drive accountability.
• Foster a culture of ownership, operational excellence, and continuous improvement.
• Support growth and development of team members.

• Analyze office usage, employee needs, and workplace data to inform decisions.
• Evaluate and implement tools and systems (desk booking, attendance, travel, etc.).
• Identify gaps, inefficiencies, and opportunities for standardization and scaling.
• Make data-informed decisions on locations, vendors, and operational models.

What makes you a GR8 fit:

Must-have

• 5+ years in Office Administration / Operations, including leadership experience. 
• Proven experience managing office operations at scale (multi-location is a plus). 
• Strong vendor management and contract negotiation skills. 
• Experience with budgeting, forecasting, and cost control. 
• Ability to work cross-functionally and influence stakeholders. 
• Strong organizational skills and ability to handle competing priorities. 
• Fluent English (for cross-team communication). 

Nice-to-have

• Experience in tech/product companies. 
• Familiarity with workplace tools (desk booking, attendance, travel systems). 
• Experience building or scaling hybrid work environments. 
• Background in compliance, policies, or workplace standards. 

Why this role exists:

This role exists to build and scale a seamless, efficient, and human-centered office environment across locations. You’ll help us create a workspace where teams can do their best work — by owning office operations, enabling hybrid work, and ensuring our infrastructure, vendors, and internal services run smoothly at scale.

What you’ll drive:

Strategy & outcomes

• Define and evolve a company-wide workplace strategy across multiple offices and hybrid setup.
• Align workplace operations with business goals, growth plans, and expansion strategy.
• Own budget planning, forecasting, and cost optimization across all locations.
• Establish and track KPIs for operational excellence and employee experience.
• Design scalable standards, policies, and systems for all current and future offices.

• Own end-to-end office operations across multiple locations.
• Lead office launches in new locations, from vendor sourcing and negotiations to setup and go-live.
• Ensure reliable, high-quality day-to-day operations across all workplaces.
• Manage vendors, contracts, procurement, and service delivery at scale.
• Oversee travel operations and company-wide mobility support.
• Build and continuously improve administrative processes, tools, and systems.

Stakeholder & cross-team collaboration

• Partner closely with HR, IT, Security, and Finance to ensure aligned workplace operations.
• Act as the company-wide owner of workplace-related topics.
• Support leadership with insights, reporting, and recommendations.
• Ensure clear, consistent communication across offices and locations.

• Build, lead, and scale a distributed office/admin team across locations.
• Define team structure, roles, and ways of working.
• Set goals, track performance, and drive accountability.
• Foster a culture of ownership, operational excellence, and continuous improvement.
• Support growth and development of team members.

• Analyze office usage, employee needs, and workplace data to inform decisions.
• Evaluate and implement tools and systems (desk booking, attendance, travel, etc.).
• Identify gaps, inefficiencies, and opportunities for standardization and scaling.
• Make data-informed decisions on locations, vendors, and operational models.

What makes you a GR8 fit:

Must-have

• 5+ years in Office Administration / Operations, including leadership experience. 
• Proven experience managing office operations at scale (multi-location is a plus). 
• Strong vendor management and contract negotiation skills. 
• Experience with budgeting, forecasting, and cost control. 
• Ability to work cross-functionally and influence stakeholders. 
• Strong organizational skills and ability to handle competing priorities. 
• Fluent English (for cross-team communication). 

Nice-to-have

• Experience in tech/product companies. 
• Familiarity with workplace tools (desk booking, attendance, travel systems). 
• Experience building or scaling hybrid work environments. 
• Background in compliance, policies, or workplace standards. 

We are looking for a Senior Salesforce Product Analyst to join the TDI team and help scale our internal systems with a focus on security and reliability. You will leverage your deep knowledge of CPQ and Sales Cloud, covering everything from provisioning to case management, to partner with GTM teams and uncover data-driven efficiencies. In this role, your work will bridge the gap between business needs and technical solutions to drive operational success.

Key Responsibilities

Requirements Gathering and Analysis:

• Work closely with business stakeholders to understand their requirements and challenges, translating them into detailed and actionable user stories.
• Conduct thorough analysis of existing processes and systems to identify opportunities for improvement.Salesforce CPQ Configuration:
• Leverage your expertise in Salesforce CPQ to implement solutions that align with business needs. This includes product and price rule configuration, and advanced approvals.

Solution Design and Implementation:

• • Collaborate with developers and administrators to design and implement enhancements and customizations.
  • Deliver Salesforce CPQ and Salesforce.com platform updates as a core member of a team responsible for the design, development, testing, and release of enhancements and strategic projects.

Stakeholder Collaboration:

• • Partner with different functions such as Deal Desk, Partner Ops, Order Management, Pricing and Packaging, and Sales Ops to design, implement, and enhance the CPQ platform for Direct and Channel Sales teams.

Data Management and Reporting:

• Ensure the integrity and accuracy of Salesforce data through effective data management practices.
• Create and maintain reports and dashboards to provide insights into key performance metrics and support decision-making.

System Integrations:

• Collaborate with technical teams to design and implement integrations between Salesforce and other systems within the organization.
• Ensure seamless data flow and interoperability between Salesforce and external applications.

Quality Assurance and Testing:

• Develop and execute comprehensive test plans to validate the functionality and performance of Salesforce solutions.
• Collaborate with QA teams to address and resolve any issues identified during testing.

Security and Compliance:

• Ensure that Salesforce solutions adhere to organizational security policies and industry regulations.

Documentation:

• User Journey & Documentation: Author and maintain end-to-end User Journey Maps. You will update system documentation to reflect AI-driven automations and "Human-in-the-loop" decision points.
• Ensure that technical and user documentation is accessible and easily understandable.

Qualifications & Requirements

Technical Expertise

• Salesforce Mastery: 5+ years of hands-on experience as a Business Analyst or Implementation Consultant specializing in Salesforce Sales Cloud and CPQ.
• System Architecture: Proven experience with Salesforce integrations, specifically connecting CRM platforms with product-led systems and cross-functional tools.
• Lifecycle Management: Demonstrated ability to own the end-to-end delivery lifecycle, from initial conception and configuration through to launch and post-deployment support.
• Certifications: Salesforce Certified Administrator, Sales Cloud Consultant, or CPQ Specialist credentials are highly preferred.

Strategic & Analytical Skills

• Process Innovation: A strong problem-solving mindset focused on continuous process improvement and operational efficiency.
• AI-Driven Analysis: Solid understanding of AI solutions and their application in enhancing analytical workflows and data insights.
• Critical Thinking: Ability to translate complex business requirements into scalable, high-quality technical solutions.

Leadership & Collaboration

• Cross-Functional Partnership: Proven track record of collaborating with diverse business teams and stakeholders to align goals.
• Global Collaboration & Ownership: Demonstrated strong ownership and the ability to communicate effectively and collaborate seamlessly with cross-functional, global teams and stakeholders.
• Proactive Ownership: A self-starter who takes initiative to find solutions independently and consistently delivers accurate, timely results.

#LI-Hybrid

#LI-JB2

P24732_3364836

We are searching for a motivated and detail-oriented Workday HCM Analyst to join our HR Technology team. This role is a fantastic entry point for someone looking to build a career in HRIS, focusing on the "engine" of our HR department: Workday Core HCM and our employee support ecosystem.
As a Workday Analyst, you will be responsible for maintaining the integrity of our people's data and ensuring that our core HR processes run seamlessly. Additionally, you will play a key role in supporting Workday Help, ensuring our employees have the right resources and support channels at their fingertips.

What you'll be doing:

Core HCM & Data Integrity:

• Organizational Management: maintain and update supervisory organizations, cost centers, and location hierarchies.
• Employee Lifecycle Support: assist in the administration of core business processes, including hires, job changes, promotions, and terminations.
• Data Stewardship: Act as the guardian of our "source of truth," performing regular audits on worker records, job profiles, and organizational structures to ensure data accuracy.

Workday Help & Employee Experience:

• Help Desk Administration: Assist in the setup and maintenance of Workday Help, including the configuration of case types and routing rules for employee inquiries.
• Knowledge Management: Support the creation and maintenance of the internal Knowledge Base, ensuring articles are up-to-date and easily accessible to employees.
• Service Delivery: Monitor ticket trends within Workday Help to identify common pain points and suggest system improvements.

System Support & Reporting:

• Functional Support: Serve as the first line of defense for user inquiries, helping employees and managers navigate Workday tasks and resolving basic access or process issues.
• Custom Reporting: Develop and maintain basic custom reports to provide HR stakeholders with actionable data.
• Release Management: Participate in the testing of Workday’s bi-annual feature releases, identifying how new HCM and Help functionality can benefit the organization.

We're looking for someone with:

• Experience: 1–2 years of experience in an HR, IT, or Data Analytics environment. Previous exposure to Workday is highly advantageous.
• Technical Aptitude: A strong interest in HR technology and the ability to quickly learn complex software configurations.
• Knowledge of Support Tools: Familiarity with or a strong desire to learn Workday Help or similar HR ticketing/case management systems.
• Communication: Clear verbal and written English skills; ability to write "employee-facing" content for knowledge base articles.
• Problem-Solving: A methodical approach to troubleshooting with a high degree of attention to detail.

We are looking for a Catalog Operations Manager (Grocery & Retail) to own and elevate the global catalog quality for Grocery & Retail merchants at Bolt Food.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Catalog Operations Manager, you will you will ensure that our platform accurately reflects the breadth and quality of products available in our merchants’ physical stores - driving SKU accuracy, product discoverability, and overall menu quality to deliver a best-in-class customer experience and unlock commercial growth.

• Take ownership of end-to-end projects, turning complex challenges into streamlined, high-impact solutions.
• Influence the roadmap by identifying market trends and translating them into actionable growth opportunities.
• Work shoulder-to-shoulder with cross-functional teams to ensure a seamless, world-class user experience.
• Analyze key performance metrics to refine processes, ensuring our operations are as lean as they are effective.
• Act as a technical or operational North Star, fostering a culture of excellence and continuous learning within the team.
• et the gold standard for every deliverable, ensuring our brand remains synonymous with reliability and innovation.

• You don’t just meet targets; you have a history of smashing them in fast-paced, evolving environments.
• You possess the "detective" skills to dive deep into data and the "architect" skills to build from your findings.
• You can distill technical jargon into "boardroom-ready" insights that inspire stakeholders at all levels.
• You thrive in the "grey area," pivoting quickly when priorities shift without losing sight of the finish line.
• You are a power user of Excel/G-Sheet skills are a must (Python or SQL knowledge is a plus.
• You’re not looking for a "desk job"—you’re looking for a platform where your ambition and curiosity are rewarded.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

About Shelf

Shelf builds software that helps enterprises make AI work in the real world. That only works when our systems are secure, observable, and maintainable under real production pressure.

About the Role

This role is for a senior backend engineer who will focus full-time on security work.

We are looking for a hands-on engineer who can improve our security posture by changing real systems, fixing real problems, and following through until the work is fully implemented and maintained.

This role is embedded close to support and operational engineering, so it stays connected to real incidents, real customer impact, and real follow-through. The scope is broader than one team. You will work across the company’s engineering surface wherever security work needs to land.

Our backend stack includes TypeScript/Node.js, AWS and Azure, PostgreSQL/Aurora, DynamoDB, Elasticsearch, S3, queues, observability tooling, CI/CD, and infrastructure-as-code. Exact stack match matters less than backend depth, security judgment, and learning speed.

Poland remote, with travel for onboarding and a few planned in-person collaboration sessions per year.

What You Will Own

• Find and fix concrete security issues in production systems.
• Improve token lifecycle, revocation, auth flows, auditability, and access controls across backend systems.
• Reduce or eliminate security-sensitive data exposure in logs, events, traces, and internal tooling.
• Improve security detection, logging, and audit trails so incidents are easier to detect, investigate, and contain.
• Rotate secrets, reduce long-lived credentials, tighten access, and relentlessly follow through on overdue security hygiene work.
• Review security findings from scanners and assessments, separate signal from noise, fix valid issues quickly, and improve the underlying architecture where needed.
• Sweep broadly when necessary, including across many repositories and services, rather than stopping at local ownership boundaries.
• Contribute to AI-security and modern application-security work where relevant, including risks introduced by new AI initiatives.
• Write useful technical documentation, post-incident follow-ups, and implementation notes that help security work stay real after the first fix lands.

What Strong Performance Looks Like

• Security improvements actually land in production and stay maintained over time.
• Important follow-through work does not get dropped because it is tedious, cross-cutting, or spread across many repos.
• You can tell the difference between a theoretical issue and a real one, and you act with urgency when the risk is real.
• Incidents lead to better systems, tighter controls, and faster detection instead of only better wording in a document.
• Teams trust you because you improve security through pragmatic implementation and follow-through.

What We Are Looking For

• Strong senior-level backend engineering experience in production systems.
• Real hands-on experience implementing security improvements in code, infrastructure, or operational workflows.
• Experience with application-security topics such as auth, token handling, access control, audit trails, logging, secrets, vulnerability remediation, or incident follow-through.
• Strong debugging and investigative instincts. You can trace ugly real-world issues through code, logs, and system behavior.
• Comfort working across many services and repositories when the problem requires a broad sweep.
• Ability to go from problem statement to implementation to enforcement with real ownership.
• Clear written and verbal communication. You can explain risk, trade-offs, and follow-up work without hiding behind vague security language.
• AI-native working style. You already use AI tools in your daily engineering workflow and know how to verify their output.

Strong Plus

• Experience improving security posture after real incidents or near-miss events.
• Experience with AI-security, OWASP LLM frameworks, or securing LLM-enabled systems.
• Experience improving queryability, logging, and forensic visibility for incident response.
• Experience moving systems from weak defaults to safer patterns such as stronger token handling or better credential models.

How We Evaluate Fit

We care most about implementation, enforcement, and follow-through. If you are the kind of engineer who sees a real security gap and closes it across the codebase, we want to talk.

What Shelf Offers:

• B2B contract.
• Company Stock Options.
• Hardware: MacBook Pro.
• Modern technical stack. Develop open-source software.
• GitHub Copilot subscription.
• Access to Claude Code, OpenAI Codex, TypingMind, and MCP Servers.

Why Shelf:

• Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
• We love our customers and our customers love us. Ask a Shelf customer why, and they’ll tell you it’s because of our innovative capabilities, rock-solid reliability, they truly enjoy working with our people, but most of all – it’s the improvements they see in their business KPIs.
• We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
• We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
• We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months

Our Values:

Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.

Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.

Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.

Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.

Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.

Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.

Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.

A Career with Point72's Facilities Team

The Facilities team at Point72 delivers a high level of corporate services to our offices around the globe, including real estate, property management, construction project management, day-to-day operations, maintenance, and security.

WHAT YOU'LL DO

• Build a best-in-class front desk experience as the primary ambassador for visitors, vendors, and callers, ensuring a professional and welcoming environment
• Manage daily front desk operations including phone handling, visitor registration, and mail and package processing
• Streamline and own front desk processes and procedures to improve efficiency and scale as the office grows
• Coordinate meeting room schedules, prepare meeting spaces, and manage on-site technology and catering requests
• Maintain office supply inventory, oversee basic equipment upkeep, and coordinate with building management and external vendors for repairs and services
• Support new hire onboarding logistics by preparing access, workspaces, and welcome materials
• Troubleshoot and resolve facility and visitor-related issues promptly, escalating and documenting outcomes to drive continuous improvement
• Execute administrative tasks such as document preparation, photocopying, filing, and basic record keeping
• Partner with security and internal teams to uphold access protocols, accurate visitor records, and day-to-day office safety routines

WHAT'S REQUIRED

• Previous experience in a front desk, receptionist, facilities, or administrative role
• Excellent verbal and written communication skills in English and Polish
• Ability to work Monday–Friday, 9:00 am–5:00 pm in-office at our Warsaw, Poland office
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to multitask and prioritize workload effectively in a busy office environment
• Strong attention to detail and sound problem-solving abilities
• Professional demeanor with strong interpersonal and customer service skills
• Availability to work on-site in Warsaw, PL
• Commitment to the highest ethical standards

WE TAKE CARE OF OUR PEOPLE

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Sports card
• Private life insurance
• Private medical and dental care, with vision allowance
• Private pension scheme
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Business travel accident insurance
• Employee assistance program
• Educational assistance reimbursement

ABOUT POINT72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.

Our Warsaw office gives us access to world-class talent with a reputation for excellence and innovation. We're looking to build an office of subject-matter experts whose fresh perspectives will help evolve our infrastructure and advance the capabilities of our teams. Learn more at https://point72.com/Warsaw.

About Shelf

Shelf builds software that helps enterprises make AI work in the real world. We care about the hard part: reliable systems, clear operational logic, and production-grade engineering that makes AI useful instead of brittle.

Job Description:

This role is for a senior backend engineer who can own important systems, not just implement tickets.

You will take ambiguous problems, design the right backend approach, ship it, and keep it healthy in production. We want someone who is strong technically, communicates clearly, and has the judgment to make systems simpler, safer, and easier to evolve over time.

This is a product engineering role with real ownership from system design through production.

What You Will Own

• Design and ship backend services, APIs, data flows, and background processing for production systems.
• Turn vague requirements into concrete technical plans, trade-offs, and execution.
• Own services after launch: reliability, observability, performance, and incident follow-through.
• Make sound decisions around system boundaries, data models, interfaces, and scaling paths.
• Write clear technical specs, architecture notes, and diagrams when they help the team move faster.
• Work closely with product, frontend, and platform engineers to deliver end-to-end outcomes.
• Improve engineering leverage with AI tooling, automation, and internal workflows rather than using AI as a gimmick.
• Raise the quality bar through code review, design review, and pragmatic technical leadership.

What Strong Performance Looks Like

• You reliably move important backend work forward without waiting to be tightly managed.
• Your systems are easier to operate and easier to change because of your design decisions.
• You communicate trade-offs clearly and make the team around you more effective.
• You use AI tools well: to accelerate analysis, implementation, debugging, writing, and repetitive work, while keeping a high verification bar.

What We Are Looking For

• Strong senior-level backend engineering experience in production systems.
• Strong Python skills and the ability to design clean, maintainable backend code.
• Good distributed systems judgment: concurrency, failure handling, data consistency, async work, and service boundaries.
• Hands-on cloud experience in AWS, Azure, or a similar environment.
• Comfort with SQL and NoSQL systems, schema design, and performance tuning.
• Ability to go from problem statement to design to production rollout with real ownership.
• Clear written and verbal communication. You can explain systems, trade-offs, and incidents without hiding behind jargon.
• AI-native working style. You already use AI tools in your daily engineering workflow and want to keep pushing that further.

Strong Plus

• Experience with LLM-backed systems, search, retrieval, AI infrastructure, or data-heavy pipelines.
• Working knowledge of TypeScript or the ability to contribute across the stack when needed.
• Experience shaping technical direction for other engineers, even without formal management responsibility.

How We Evaluate Fit

We care more about ownership, systems judgment, and learning velocity than a perfect keyword match to our stack. If you are the kind of engineer who can take a messy problem and turn it into a strong production system, we want to talk.

What Shelf Offers:

• B2B contract.
• Company Stock Options.
• Hardware: MacBook Pro.
• Modern technical stack. Develop open-source software.
• GitHub Copilot subscription.
• Access to Claude Code, OpenAI Codex, TypingMind, and MCP Servers.

Why Shelf:

• Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
• We love our customers and our customers love us. Ask a Shelf customer why, and they’ll tell you it’s because of our innovative capabilities, rock-solid reliability, they truly enjoy working with our people, but most of all – it’s the improvements they see in their business KPIs.
• We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
• We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
• We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months

Our Values:

Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.

Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.

Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.

Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.

Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.

Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.

Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.

About Shelf

Shelf builds software that helps enterprises make AI work in the real world. We build products people depend on, which means product judgment, engineering quality, and execution speed all matter at the same time.

About the Role

This role is for a senior full stack engineer with strong product instincts.

You will own meaningful product slices end to end: understand the problem, shape the approach, build the frontend and backend pieces, ship them, and improve them based on real usage. We want someone who is equally comfortable improving a user flow, shaping an API, and closing the loop on quality in production.

This is a product engineering role with real end-to-end ownership.

What You Will Own

• Build and ship user-facing product features across frontend and backend boundaries.
• Turn rough product goals into practical solutions with good scope, sensible trade-offs, and strong execution.
• Work comfortably in UI, application logic, APIs, and data flows rather than stopping at team boundaries.
• Partner closely with product and design while still being able to move when the spec is incomplete.
• Improve usability, clarity, performance, and reliability, not just feature completeness.
• Instrument what you ship so we can learn from production behavior and iterate quickly.
• Use AI tools daily to move faster and help improve internal workflows, tooling, and engineering leverage.
• Keep the bar high on code quality, testing, and ownership after launch.

What Strong Performance Looks Like

• You can take a vague product problem and turn it into a shipped, well-reasoned solution.
• Your features feel coherent end-to-end because you care about both implementation and product quality.
• You do not treat frontend and backend as separate worlds; you use both to solve the actual problem.
• You bring momentum. Work moves because you are on it.

What We Are Looking For

• Strong senior-level experience shipping production web products.
• Strong frontend ability with React and TypeScript or an equivalent modern web stack.
• Real backend ability. You do not need to be backend-only, but you can design and ship APIs, backend logic, and data flows when the product needs it.
• Strong product sense. You notice awkward flows, weak defaults, and unnecessary complexity, and you improve them.
• Good judgment about scope, iteration, and technical trade-offs.
• Clear communication and comfort working across engineering, product, and design.
• AI-native working style. You already use AI tools as part of daily implementation and problem solving, and you are excited to improve how engineering work gets done.

Strong Plus

• Experience with AI-powered product experiences such as chat, search, recommendations, workflows, or agent-like systems.
• Experience with Python, Node.js, or both on the backend.
• Experience owning product areas with limited oversight.
• Strong feel for performance, accessibility, and production quality in complex web applications.

How We Evaluate Fit

We care more about end-to-end ownership, product sense, and the ability to ship meaningful work than a perfect match to every framework on paper. If you are the kind of engineer who can make a product better from multiple angles, we want to talk.

What Shelf Offers

• B2B contract.
• Stock options.
• MacBook Pro.
• A strong AI-native engineering environment with modern tools and room to experiment.

Our Values:

Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.

Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.

Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.

Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.

Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.

Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.

Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.

About Shelf

The enterprise is going agentic — but most AI agents fail when they hit real business complexity. Shelf is changing that.

We’ve built the operating system for agentic AI: a platform that models your policies, workflows, and operational logic into an AI Data Model so agents don’t just respond — they reason. The result? AI that understands how your business actually runs and delivers precise, compliant, auditable outcomes at scale.

Brands like Amazon, Nespresso, HelloFresh, and KeyBank trust Shelf to power AI agents that resolve 85% of cases autonomously, cut handle times by 20–25%, and turn hours-long processes into seconds. We’re partnered with Microsoft, Salesforce, OpenAI, Snowflake, and Databricks — and recognized by Gartner (Cool Vendor) and IDC (Innovator) for our approach.

If you want to sell the infrastructure that makes agentic AI actually work in the enterprise, you’re in the right place.

Our mission is to empower humanity with better answers everywhere.

Senior Frontend React Developer:

As a Frontend Engineer at Shelf, you'll craft the interfaces that make enterprise AI accessible and trustworthy. While others are building chatbots, we're solving the harder problem: how do you build UIs that help users confidently navigate AI-powered systems processing millions of documents, while maintaining enterprise-grade reliability?

You won't just build React components — you'll architect production-ready Next.js applications that handle high-load scenarios with complex states, real-time AI streaming, and multiple layers of enterprise functionality. Every interface decision you make directly impacts how knowledge workers at the biggest companies in the market interact with their most critical information.

This is frontend engineering at its most demanding. You'll tackle challenges like building real-time streaming interfaces for LLM responses, architecting state management for concurrent AI operations across multiple tenants, creating accessible interfaces for complex knowledge graphs with thousands of nodes, and ensuring blazing fast interactions even with petabytes of searchable content. Your components will bridge everything from enterprise authentication systems to cutting-edge AI models, requiring both sophisticated technical skills and sharp product instincts.

We obsess over frontend quality because we're building the trust layer for AI itself. When your interfaces gracefully handle edge cases, provide clear feedback during AI processing, and remain performant under load, you're not just meeting UX standards - you're directly enabling users to trust AI-powered answers and make critical business decisions with confidence.

You'll work on production SSR applications serving thousands of enterprise users, implementing localization for global markets, ensuring accessibility compliance, and maintaining security standards that pass SOC 2 audits. Your code will integrate with our Elasticsearch clusters, DynamoDB tables, and Aurora PostgreSQL databases through the largest park of REST APIs, handling real-time websocket updates for AI streaming and collaborative features.

We're a product company that ships fast without compromising on lasting quality. You'll work alongside proactive, ever-learning engineers who actively use AI coding assistants (OpenAI Codex, Claude Code) to accelerate development. We build custom MCP servers, implement DSPy pipelines for LLM optimization, and experiment with different AI tools for implementation. In our environment, AI isn't just what we build — it's how we build.

The best engineers we know are drawn to problems that matter. If you're excited by the challenge of building interfaces that make the AI revolution actually usable and trustworthy for enterprise users, this role offers the rare combination of technical depth, meaningful impact, and the prestige of solving UX patterns that the industry hasn't figured out yet.

Responsibilities

• Design and implement production-ready Next.js SSR applications with complex state management, handling high-load scenarios and real-time AI interactions at scale
• Build interfaces for AI-powered features including streaming LLM responses, semantic search across millions of documents, interactive knowledge graphs, intelligent content recommendations, and AI agentic builders
• Architect component libraries and maintain our design system in Storybook, ensuring reusability, accessibility, and consistent UX patterns across the platform
• Develop enterprise-grade functionality including multi-language support, accessibility compliance, cross-browser compatibility, and security implementations that meet SOC 2 standards
• Create comprehensive technical specifications and component API designs that clearly communicate interface decisions, performance trade-offs, and accessibility considerations
• Build and optimize data-heavy UIs using React Flow for node-based graphs, Highcharts for analytics visualizations, and custom virtualization for handling large datasets
• Instrument components for performance monitoring, track Core Web Vitals, implement error boundaries, and build automated visual regression tests with Playwright
• Take full ownership of the features you build, monitoring their performance in production, optimizing bundle sizes, and ensuring they scale gracefully as user load grows
• Work with SWR for intelligent data fetching, caching, and revalidation strategies that minimize API calls while keeping UIs responsive and data fresh
• Integrate with backend services via REST APIs, handle websocket connections for real-time updates, and implement optimistic UI patterns for seamless user experiences
• Leverage AI coding assistants to accelerate development while maintaining high code quality, and contribute to building internal AI agents that automate frontend workflows
• Stay current with React ecosystem best practices, Next.js updates, AI UX patterns, and modern frontend architecture—experiment with new approaches and share findings with the team
• Contribute to our engineering standards and practices through thoughtful code reviews, mentor colleagues on frontend best practices, and actively participate in our culture of continuous learning

Requirements

• Over 5 years of professional frontend engineering experience, including more than 3 years specializing in React and modern JavaScript/TypeScript
• Production Next.js experience - you've built and shipped SSR applications at scale, understand app router patterns, server components, and the trade-offs between SSR, SSG, and CSR
• Deep TypeScript expertise - you write type-safe code with generics, utility types, and advanced patterns. 
• Complex state management - hands-on experience architecting state solutions for challenging scenarios: real-time collaboration, optimistic updates, multi-tenant data isolation, and large-scale data synchronization
• Enterprise application development - you've built applications with localization (i18n), accessibility, security best practices, and compliance requirements. You understand the complexity beyond "making it work"
• AI/LLM interface experience - you've built interfaces for AI-powered features: streaming token responses, chat UIs, semantic search, or similar real-time AI interactions
• High-load optimization - proven track record optimizing applications for performance under heavy traffic, large datasets, and concurrent operations. You monitor Core Web Vitals and know how to improve them
• Modern CSS mastery - strong expertise with Tailwind CSS and/or CSS-in-JS solutions. You can implement pixel-perfect designs while maintaining responsive layouts and dark mode support
• Write well-structured, testable code with thoughtful component abstractions and clean APIs. You know when to abstract and when to keep it simple
• Strong problem-solving skills and genuine curiosity - you don't wait for designs to be perfect but proactively identify UX issues and propose solutions. You're never satisfied with "good enough" and constantly refine your craft
• Experience with AI coding assistants (OpenAI Codex, Claude, etc.) and eagerness to push the boundaries of AI-assisted development. Part of this role involves creating AI agents to automate portions of the frontend workflow
• Familiarity with observability and monitoring tools like Datadog, Sentry, or similar platforms for tracking frontend performance and errors in production
• Upper-Intermediate or better English skills for technical communication, documentation, and collaborating with distributed teams
• Present your work effectively both verbally and visually - you can articulate design decisions, create component documentation, and explain technical trade-offs clearly

Be a Plus:

• Experience with React Flow, Highcharts, or other complex data visualization libraries
• Understanding of Node.js/Python/backend fundamentals - you can read backend code and contribute to API design discussions
• Experience with SWR, React Query, or similar data fetching libraries
• Hands-on experience with vector search UIs, RAG interfaces, or semantic search implementations
• Familiarity with MCP (Model Context Protocol), DSPy, or other cutting-edge AI frameworks
• Experience with monorepo tools (Lerna, Turborepo, Nx) and managing shared component libraries
• AWS services knowledge (S3, CloudFront, Lambda) and understanding of serverless architectures
• Built or contributed to design systems or open-source component libraries
• Experience with Playwright, Puppeteer, or Cypress for comprehensive E2E testing
• Experience building AI agent interfaces or agentic AI workflows

What Shelf Offers:

• B2B contract
• Company Stock Options
• Hardware: MacBook Pro
• Modern technical stack. Develop open-source software
• Premier AI development environment: GitHub Copilot, Claude Code, OpenAI Codex, TypingMind, v0, MCP Servers, plus credits for experimenting with emerging AI tools

Why Shelf

• Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
• We love our customers and our customers love us. Ask a Shelf customer why, and they’ll tell you it’s because of our innovative capabilities, rock-solid reliability, they truly enjoy working with our people, but most of all – it’s the improvements they see in their business KPIs.
• We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
• We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
• We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months

Our Values:

Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.

Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.

Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.

Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.

Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.

Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.

Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.

This position follows the Company’s hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week.

The Basics

This Senior Helpdesk Engineer will work directly with a talented team of IT and security professionals. This role will also have the opportunity to learn new technologies, including Tanium’s product. 

The Senior Helpdesk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with our end-users, which includes developers, engineers, sales, and support staff. A successful candidate will also enjoy working for a company that is focused on quality and ensuring the long-term success of Tanium. 

What you'll do

• Serve as the escalation point for hardware, software, network, and system issues 
• Diagnose, troubleshoot, and resolve high-impact or ambiguous problems across endpoints, operating systems, identity and access, SaaS tools, and basic networking 
• Own tickets end-to-end, including root cause analysis, resolution, documentation, and follow-up communication against SLA 
• Lead incident response efforts, coordinating internal IT teams, security, and vendors as needed 
• Identify trends, recurring issues, and systemic gaps; proactively drive long-term fixes rather than short-term workarounds 
• Provide guidance to junior level Helpdesk Engineers through knowledge sharing, shadowing, and informal coaching 
• Review and contribute to helpdesk workflows, runbooks, and troubleshooting guides with a focus on improving tooling, processes and end user experience.  
• Support user provisioning, access management, and identity systems with a focus on security and compliance 
• Provide advanced troubleshooting and user support for conferencing platforms such as Zoom and Microsoft Teams, as well as other essential collaboration technologies supporting remote and hybrid work environments. 
• Administer the full lifecycle of IT hardware and software assets, including setup, deployment, inventory tracking, and recovery, ensuring all devices are configured, assigned, and documented for compliance and audit purposes. 
• Maintain the operational readiness of conference rooms and manage the setup and troubleshooting of equipment for meetings, webinars, and organizational events. 
• Actively contribute to assigned IT projects, supporting initiatives that enhance technological innovation, optimize service delivery, and advance organization's overall IT strategy. 

We’re looking for someone with

• Bachelor’s degree or equivalent experience 
• Minimum 3-5 years of relevant technical support experience 
• Proven problem-solving capabilities with expertise in supporting and troubleshooting both Windows and macOS environments, including common productivity and collaboration software. 
• Hands-on experience with user and group management in Microsoft 365 and Active Directory environments. 
• Familiarity with basic networking concepts such as DNS, DHCP, VPNs, and TCP/IP, with the ability to diagnose and resolve common connectivity and access issues. 
• Experience using ticketing systems (ServiceNow preferred) to document, track, and close support requests. 
• Exposure to cybersecurity fundamentals, including secure endpoint management, vulnerability management, and compliance standards. 
• Practical knowledge of endpoint protection and MDM solutions 
• Experience supporting remote users, SaaS-based productivity suites, and cloud identity management platforms. 
• Experience providing executive and VIP support.  

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy.

This position follows the Company’s hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week.

The Basics

This Lead Helpdesk Engineer will work directly with a talented team of IT and security professionals. This role will also have the opportunity to learn new technologies, including Tanium’s products. 

The Lead Helpdesk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with our end-users, while also helping to build out our local IT team in the region. A successful candidate will also enjoy working for a company that is focused on quality.  

What you'll do

• Serve as the escalation point for hardware, software, network, and system issues
• Troubleshoot across endpoints, operating systems, identity and access, SaaS tools, and basic networking
• Help build a local team of engineers focused on supporting and improving employee technology experiences globally.
• Own ticket triage standards, prioritization guidelines, and escalations paths
• Ensure consistent troubleshooting approaches and high-quality ticket resolution against SLA
• Maintain and improve day-to-day helpdesk workflows and queue health
• Maintain and create knowledge base articles, identify documentation gaps, and use documentation as a primary operational tool
• Provide technical guidance and coaching to helpdesk engineers
• Act as local hands and eyes for supporting local engineering environments with support from global peers.
• Partner with other leaders to identify automation opportunities, conduct tool evaluations, and strategize on operational improvements
• Communicate recurring issues, capacity constraints, and lead root cause analysis for any systemic issues
• Participate in operations and incident reviews as well as strategic planning 

We’re looking for someone with

• Minimum 5 years of relevant technical support experience, with at least 2 years as lead engineer
• Proven problem-solving capabilities with expertise in supporting and troubleshooting both Windows and macOS environments, including common productivity and collaboration software.
• Hands-on experience with user and group management in Microsoft 365 and Active Directory environments.
• Familiarity with basic networking concepts such as DNS, DHCP, VPNs, and TCP/IP, with the ability to diagnose and resolve common connectivity and access issues.
• Experience using ticketing systems (ServiceNow preferred) to document, track, and close support requests.
• Exposure to cybersecurity fundamentals, including secure endpoint management, vulnerability management, and compliance standards.
• Practical knowledge of endpoint protection and MDM solutions, Tanium preferred
• Experience supporting remote users, SaaS-based productivity suites, and cloud identity management platforms.
• Experience providing executive and VIP support.  

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy.