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Shelf builds software that helps enterprises make AI work in the real world. That only works when our systems are secure, observable, and maintainable under real production pressure.
This role is for a senior backend engineer who will focus full-time on security work.
We are looking for a hands-on engineer who can improve our security posture by changing real systems, fixing real problems, and following through until the work is fully implemented and maintained.
This role is embedded close to support and operational engineering, so it stays connected to real incidents, real customer impact, and real follow-through. The scope is broader than one team. You will work across the company’s engineering surface wherever security work needs to land.
Our backend stack includes TypeScript/Node.js, AWS and Azure, PostgreSQL/Aurora, DynamoDB, Elasticsearch, S3, queues, observability tooling, CI/CD, and infrastructure-as-code. Exact stack match matters less than backend depth, security judgment, and learning speed.
Poland remote, with travel for onboarding and a few planned in-person collaboration sessions per year.
We care most about implementation, enforcement, and follow-through. If you are the kind of engineer who sees a real security gap and closes it across the codebase, we want to talk.
Why Shelf:
Our Values:
Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.
Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.
Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.
Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.
Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.
Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.
Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.
Ready to apply?
Apply to Shelf
Job Overview:
We're looking for a Growth & Demand Generation Manager to own our demand engine end-to-end and build a predictable, scalable pipeline for Shelf. This is not a "run the playbook" role. This is a role for someone who creates the playbook, wires it together with automation and AI, and has strong startup experience.
You will own momentum across the entire funnel — awareness, engagement, lead creation, pipeline acceleration, and revenue impact. You will automate everything that can be automated, experiment constantly, challenge assumptions, and bring new growth opportunities to life. If you thrive in fast-moving environments, love shipping ideas quickly, and get energy from seeing direct impact on the business, this role is for you.
We want a growth hacker who operates like a one-person growth engineering team: someone who blends creativity, data, automation, and grit. Someone who reaches for Zapier, n8n, Clay, and AI tooling before reaching for headcount. Someone who rolls up their sleeves, moves fast, and takes real ownership of outcomes.
What You'll Do:
Own Demand & Pipeline Impact End-to-End:
Build an Automated, AI-Powered Growth Stack:
Build & Execute Multi-Channel Demand Programs:
Experiment Relentlessly:
Messaging & Collaboration:
Funnel Optimization & Reporting:
Momentum & Ownership:
What You Bring:
What We Offer:
Our Values:
Quality: We hold an uncompromising standard for craftsmanship. Everything you produce should be exceptional and thoughtfully executed.
Momentum: Progress matters. We expect continuous forward movement and proactive ownership of outcomes.
Accountability: Everyone takes responsibility beyond their job description. Clear expectations and candid feedback are core to how we operate.
Hard Work: We are building something difficult and meaningful. That requires sustained effort, commitment, and mutual support.
Learning Agility: Curiosity, humility, and continuous learning are essential in a rapidly evolving space.
Adapt and Thrive: Discomfort is part of growth. We embrace change and see challenges as opportunities.
Win Together: We succeed as a team. Candor, trust, and collective ownership define how we work.
Ready to apply?
Apply to Shelf
About Shelf:
The enterprise is going agentic — but most AI agents fail when they hit real business complexity. Shelf is changing that.
We’ve built the operating system for agentic AI: a platform that models your policies, workflows, and operational logic into an AI Data Model so agents don’t just respond — they reason. The result? AI that understands how your business actually runs and delivers precise, compliant, auditable outcomes at scale.
Brands like Amazon, Nespresso, HelloFresh, and KeyBank trust Shelf to power AI agents that resolve 85% of cases autonomously, cut handle times by 20–25%, and turn hours long processes into seconds. We’re partnered with Microsoft, Salesforce, OpenAI, Snowflake, and Databricks — and recognized by Gartner (Cool Vendor) and IDC (Innovator) for our approach.
If you want to sell the infrastructure that makes agentic AI actually work in the enterprise, you’re in the right place.
Our mission is to empower humanity with better answers everywhere.
About the Role:
We’re looking for a high-impact Director of Operations to help scale Shelf’s internal execution engine as we grow. This is a fast paced, long hours work environment that will require a detail oriented and very disciplined person. The role requires elite project management skills and the ability to not get flustered in high stress environments.
This is a builder role — not a maintenance role. The Director of Operations will design, implement, and optimize the systems, processes, and reporting frameworks that power our go-to-market, customer delivery, and internal operations.
The role will work cross-functionally with Sales, Customer Success, Product, and Engineering to ensure operational clarity, efficiency, and scalability.
What You’ll Do:
1. Office Operations:
2. HR Operations:
3. Legal & Compliance Support:
4. Systems & Tools Management:
5. Operational Support & Execution:
6. Implement Automation & AI-Driven Workflows:
What We’re Looking For:
Experience:
Skills:
Mindset:
Why This Role Matters:
At Shelf, operations is not a back office function — it is a core driver of growth and competitive advantage. You will help build the operational foundation that enables Shelf to scale efficiently, deliver better customer outcomes, and power the next generation of AI-driven customer experiences.
Ready to apply?
Apply to Shelf
About Shelf:
There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission critical for most companies but 90% of AI projects haven't deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.
We've helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.
Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.
Shelf is partnered with Microsoft, Salesforce, Snowflake, Databricks, OpenAI, and other big tech players who are bringing GenAI to the enterprise.
Our mission is to empower humanity with better answers everywhere.
Job Description:
We are seeking a dynamic and results-driven founding Account Executive to join our team and drive the growth of our end to end AI Agents & Knowledge Management offerings, which combine proprietary technology stacks purpose built to deliver business outcomes for our customers across unstructured data, content intelligence, customer service agent assist, AI voice and AI chat.
As a Senior / Founding Account Executive for our sales division, you will be responsible for identifying new opportunities from leads, developing, and closing new business opportunities with key enterprise clients. Your primary focus will be to build strong relationships with potential customers across the New York and United States, understanding their unique business needs, and demonstrating how our product can add value to their organization. We are interested in intellectually curious, motivated people who have a growth mindset and get energized each day to seize a massive opportunity. If this sounds like you, come and join us!
What We’re Looking For:
What You Bring:
If you are a highly motivated individual with a proven track record in AI Sales or B2B sales and a passion for driving the successful adoption of GenAI, we invite you to apply for this exciting opportunity. Join our team and play a pivotal role in accelerating the growth of Shelf, empowering organizations to unlock the full potential of their knowledge assets.
What We Offer:
Why Shelf:
Our Values:
Quality:
We hold an uncompromising standard for craftsmanship. Everything you produce should be exceptional and thoughtfully executed.
Momentum:
Progress matters. We expect continuous forward movement and proactive ownership of outcomes.
Accountability:
Everyone takes responsibility beyond their job description. Clear expectations and candid feedback are core to how we operate.
Hard Work:
We are building something difficult and meaningful. That requires sustained effort, commitment, and mutual support.
Learning Agility:
Curiosity, humility, and continuous learning are essential in a rapidly evolving space.
Adapt and Thrive:
Discomfort is part of growth. We embrace change and see challenges as opportunities.
Win Together:
We succeed as a team. Candor, trust, and collective ownership define how we work.
Ready to apply?
Apply to Shelf
Shelf builds software that helps enterprises make AI work in the real world. For our Voice AI product, that means reliable runtime systems, strong deployment paths, and production infrastructure that lets engineering teams move fast without creating operational chaos.
This role is for a senior DevOps / platform engineer who can independently own how our Voice AI product ships and runs.
You will work directly with the team building our Voice AI product rather than as part of a generic centralized Platform function. The job is to make deployment, reliability, observability, and operational quality materially better. That includes infrastructure, CI/CD, environments, incident follow-through, and the practical realities of running AI-heavy systems in production.
Real hands-on experience deploying voice-related systems such as STT, TTS, or STS workloads is a strong plus because it is highly relevant to the direction of the work.
Location – Poland remote, with travel for onboarding and periodic in-person collaboration.
We care more about independent ownership, systems judgment, and practical operating ability than about a perfect keyword match to every tool we use. If you are the kind of engineer who can step into a messy production environment and make it calmer, faster, and more reliable, we want to talk.
Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.
Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.
Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.
Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.
Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.
Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.
Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.
Ready to apply?
Apply to Shelf
Shelf builds software that helps enterprises make AI work in the real world. We care about the hard part: reliable systems, clear operational logic, and production-grade engineering that makes AI useful instead of brittle.
This role is for a senior backend engineer who can own important systems, not just implement tickets.
You will take ambiguous problems, design the right backend approach, ship it, and keep it healthy in production. We want someone who is strong technically, communicates clearly, and has the judgment to make systems simpler, safer, and easier to evolve over time.
This is a product engineering role with real ownership from system design through production.
We care more about ownership, systems judgment, and learning velocity than a perfect keyword match to our stack. If you are the kind of engineer who can take a messy problem and turn it into a strong production system, we want to talk.
Why Shelf:
Our Values:
Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.
Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.
Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.
Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.
Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.
Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.
Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.
Ready to apply?
Apply to Shelf
Shelf builds software that helps enterprises make AI work in the real world. We build products people depend on, which means product judgment, engineering quality, and execution speed all matter at the same time.
This role is for a senior full stack engineer with strong product instincts.
You will own meaningful product slices end to end: understand the problem, shape the approach, build the frontend and backend pieces, ship them, and improve them based on real usage. We want someone who is equally comfortable improving a user flow, shaping an API, and closing the loop on quality in production.
This is a product engineering role with real end-to-end ownership.
Strong Plus
We care more about end-to-end ownership, product sense, and the ability to ship meaningful work than a perfect match to every framework on paper. If you are the kind of engineer who can make a product better from multiple angles, we want to talk.
Our Values:
Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.
Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.
Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.
Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.
Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.
Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.
Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.
Ready to apply?
Apply to Shelf
The enterprise is going agentic — but most AI agents fail when they hit real business complexity. Shelf is changing that.
We’ve built the operating system for agentic AI: a platform that models your policies, workflows, and operational logic into an AI Data Model so agents don’t just respond — they reason. The result? AI that understands how your business actually runs and delivers precise, compliant, auditable outcomes at scale.
Brands like Amazon, Nespresso, HelloFresh, and KeyBank trust Shelf to power AI agents that resolve 85% of cases autonomously, cut handle times by 20–25%, and turn hours-long processes into seconds. We’re partnered with Microsoft, Salesforce, OpenAI, Snowflake, and Databricks — and recognized by Gartner (Cool Vendor) and IDC (Innovator) for our approach.
If you want to sell the infrastructure that makes agentic AI actually work in the enterprise, you’re in the right place.
Our mission is to empower humanity with better answers everywhere.
As a Frontend Engineer at Shelf, you'll craft the interfaces that make enterprise AI accessible and trustworthy. While others are building chatbots, we're solving the harder problem: how do you build UIs that help users confidently navigate AI-powered systems processing millions of documents, while maintaining enterprise-grade reliability?
You won't just build React components — you'll architect production-ready Next.js applications that handle high-load scenarios with complex states, real-time AI streaming, and multiple layers of enterprise functionality. Every interface decision you make directly impacts how knowledge workers at the biggest companies in the market interact with their most critical information.
This is frontend engineering at its most demanding. You'll tackle challenges like building real-time streaming interfaces for LLM responses, architecting state management for concurrent AI operations across multiple tenants, creating accessible interfaces for complex knowledge graphs with thousands of nodes, and ensuring blazing fast interactions even with petabytes of searchable content. Your components will bridge everything from enterprise authentication systems to cutting-edge AI models, requiring both sophisticated technical skills and sharp product instincts.
We obsess over frontend quality because we're building the trust layer for AI itself. When your interfaces gracefully handle edge cases, provide clear feedback during AI processing, and remain performant under load, you're not just meeting UX standards - you're directly enabling users to trust AI-powered answers and make critical business decisions with confidence.
You'll work on production SSR applications serving thousands of enterprise users, implementing localization for global markets, ensuring accessibility compliance, and maintaining security standards that pass SOC 2 audits. Your code will integrate with our Elasticsearch clusters, DynamoDB tables, and Aurora PostgreSQL databases through the largest park of REST APIs, handling real-time websocket updates for AI streaming and collaborative features.
We're a product company that ships fast without compromising on lasting quality. You'll work alongside proactive, ever-learning engineers who actively use AI coding assistants (OpenAI Codex, Claude Code) to accelerate development. We build custom MCP servers, implement DSPy pipelines for LLM optimization, and experiment with different AI tools for implementation. In our environment, AI isn't just what we build — it's how we build.
The best engineers we know are drawn to problems that matter. If you're excited by the challenge of building interfaces that make the AI revolution actually usable and trustworthy for enterprise users, this role offers the rare combination of technical depth, meaningful impact, and the prestige of solving UX patterns that the industry hasn't figured out yet.
Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.
Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.
Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.
Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.
Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.
Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.
Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.
Ready to apply?
Apply to Shelf
The enterprise is going agentic — but most AI agents fail when they hit real business complexity. Shelf is changing that.
We’ve built the operating system for agentic AI: a platform that models your policies, workflows, and operational logic into an AI Data Model so agents don’t just respond — they reason. The result? AI that understands how your business actually runs and delivers precise, compliant, auditable outcomes at scale.
Brands like Amazon, Nespresso, HelloFresh, and KeyBank trust Shelf to power AI agents that resolve 85% of cases autonomously, cut handle times by 20–25%, and turn hours-long processes into seconds. We’re partnered with Microsoft, Salesforce, OpenAI, Snowflake, and Databricks — and recognized by Gartner (Cool Vendor) and IDC (Innovator) for our approach.
If you want to sell the infrastructure that makes agentic AI actually work in the enterprise, you’re in the right place.
Our mission is to empower humanity with better answers everywhere.
The R&D department plays a pivotal role in driving Shelf to disrupt the market. We are looking for Machine Learning experts that are able to deliver end to end with a blend of experience: Python engineering, ML engineering, and pragmatic Data science and Machine learning research. You will ship end-to-end features—from problem framing and experimentation to service deployment, and ongoing operations—quickly and with high quality. Your work will power ML- and LLM-driven services used by top enterprises like Amazon, Mayo Clinic, AmFam, and Nespresso.
This role requires strong Python engineering capabilities coupled with a strong ability to deliver robust ML solutions, along with ML research literacy to choose sound methodologies, define metrics, and evaluate different approaches effectively.
You’ll work in an agile environment, move fast, and own what you ship.
Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.
Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.
Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.
Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.
Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.
Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.
Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.
Ready to apply?
Apply to Shelf
(No H1B or OPT Visa Sponsorship will be provided).
There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission critical for most companies but 90% of AI projects haven't deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.
We've helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.
Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.
Shelf is partnered with Microsoft, Salesforce, Snowflake, Databricks, OpenAI and other big tech players who are bringing GenAI to the enterprise.
Our mission is to empower humanity with better answers everywhere.
The Head of Automation will spearhead Shelf's company-wide automation transformation, building and leading multiple specialized automation teams while establishing automation as a strategic function across all departments. This role combines deep technical expertise with strategic leadership to create AI-powered automation solutions that drive operational excellence throughout the organization.
This is a foundational leadership role reporting to the CTO with strong involvement from the CEO. You'll be the architect of Shelf's automation strategy, leveraging our internal Shelf AI Platform to create intelligent agents that transform processes across GTM, Product, Engineering, Operations, Finance, and Customer Success functions.
What makes this role unique is the opportunity to build automation capabilities from the ground up at a fast-growing AI company, with access to cutting-edge internal AI infrastructure. Unlike traditional automation roles focused on a single department, you'll have enterprise-wide scope and the autonomy to define how automation drives business value across every function.
This role offers exceptional growth potential for automation leaders who want to shape the future of AI-powered business operations. You'll be building not just processes, but the teams and infrastructure that will scale with Shelf from Series C to IPO and beyond.
Strategic Leadership & Vision
Team Building & Management
Technical Implementation
Cross-Functional Partnership
Qualifications
Success Metrics
To be successful in this role, you should aim to achieve the following within the first 12 months:
Location: Remote/hybrid. Based in the NYC Metro or SF Bay Area, or in the UK or continental Europe.
Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.
Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.
Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.
Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.
Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.
Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.
Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.
Ready to apply?
Apply to Shelf
(no H1B or OPT Visa Sponsorship will be provided).
About Shelf:
There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission critical for most companies but 90% of AI projects haven't deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.
We've helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.
Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.
Shelf is partnered with Microsoft, Salesforce, Snowflake, Databricks, OpenAI, and other big tech players who are bringing GenAI to the enterprise.
Our mission is to empower humanity with better answers everywhere.
The Forward Deployed Engineer will serve as a forward-deployed technical expert, independently leading proof-of-value engagements with enterprise prospects. This role combines deep technical expertise in data modeling and ontology design with hands-on implementation skills to deliver rapid-cycle pilots that demonstrate Shelf's value and convert to closed deals.
This is a unique opportunity to work at the cutting edge of AI and data quality, designing custom data models and configuring reasoning agents to solve complex enterprise challenges. You'll operate with significant autonomy, embedded with prospects during 3-5 day pilots, iterating quickly to prove measurable value. Your ability to understand customer data architectures, design semantic models, and deliver technical solutions will be crucial to our sales success.
Reporting to the Field CTO, you'll partner with Account Executives throughout the sales cycle, with primary responsibility during technical evaluation and POV phases. Beyond new customer acquisition, you'll support expansion opportunities within existing accounts, contributing to our land-and-expand growth strategy. You'll work directly alongside Engineering during POVs and collaborate on building reusable templates and best practices.
The ideal candidate brings 7-10+ years of experience combining technical depth in data platforms and modeling with customer-facing skills. As a self-starter, you'll quickly ramp through hands-on internal projects that mirror customer engagements. You're comfortable writing scripts, leveraging AI coding tools like Claude Code, and delivering approximately 8-10 POVs per quarter. Experience with knowledge graphs, ontologies, or semantic technologies is strongly preferred, though exceptional data modeling expertise can substitute.
Qualifications:
Success Metrics To be successful in this role, you should aim to achieve the following within the first 18 months:
Remote within the United States with flexibility for 50% travel for high-stakes customer meetings, industry events, and internal leadership meetings
Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.
Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.
Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.
Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.
Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.
Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.
Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.
Ready to apply?
Apply to Shelf
About Shelf:
There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission critical for most companies but 90% of AI projects haven't deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.
We've helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.
Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.
Shelf is partnered with Microsoft, Salesforce, Snowflake, Databricks, OpenAI and other big tech players who are bringing GenAI to the enterprise.
Our mission is to empower humanity with better answers everywhere.
Job Description:
We’re hiring a Field Marketing Coordinator who is exceptional at coordination, orchestration, and project management across field programs. You will own the operational heartbeat of our field programs- planning, logistics, timelines, task management, asset readiness, partner alignment, and post-event follow-through.
This is a role for someone who loves to run point, keep complex moving parts aligned, and make execution look easy. You’ll translate GTM strategy into detailed project plans and deliverables, and partner with Sales, SDRs, Marketing, and Partners to ensure every field activation is set up to land with impact.
Your superpower is turning ideas into highly organized, flawlessly executed programs.
What We’re Looking For:
What Great Looks Like:
What You Bring:
Travel Requirement:
This role requires frequent travel across the US to support conferences, partner field programs, regional sales activations, and onsite event execution. You’ll also need the flexibility to travel on short notice (sometimes same-day) when priority events or field needs arise.
What We Offer:
Location:
Remote work in the NYC Metro Area with travel to Stamford, CT as needed.
Why Shelf:
Our Values:
Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.
Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.
Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.
Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.
Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.
Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.
Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.
Ready to apply?
Apply to Shelf
About Shelf:
There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission critical for most companies but 90% of AI projects haven't deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.
We've helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.
Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.
Shelf is partnered with Microsoft, Salesforce, Snowflake, Databricks, OpenAI and other big tech players who are bringing GenAI to the enterprise.
Our mission is to empower humanity with better answers everywhere.
Job Description
We’re looking for a strategic, systems-oriented Senior Director of Revenue Operations to build and scale the operational engine behind our go-to-market teams. This role sits at the intersection of data, process, and execution—owning the infrastructure that powers pipeline generation, sales productivity, customer retention, and revenue forecasting.
As a key member of the GTM leadership team, you’ll work cross-functionally to drive growth efficiency and predictability across the full customer lifecycle. You’ll architect and optimize how Marketing, Sales, and Customer Success work together to win and retain enterprise clients. This is a high-impact role for someone who can toggle between strategic planning and hands-on systems work—and wants to help shape the trajectory of a breakout SaaS company.
About the Role
This role is laser-focused on one thing: revenue acceleration. As the Senior Director of Revenue Operations, you’ll architect, align, and optimize the entire go-to-market (GTM) engine—from lead to renewal to expansion. You'll combine strategic thinking with systems expertise to ensure predictable growth, improve conversion across every stage of the funnel, and enable Sales, Marketing, and Customer Success to hit their targets.
You’ll work closely with executive leadership to refine KPIs, manage GTM systems, and build the operational infrastructure needed to drive adoption of our AI platform and take us through Series C and beyond.
If you're a high-impact operator with a proven track record of scaling SaaS revenue, we want to hear from you.
Key Responsibilities
1. Own the GTM Operating System
2. Revenue Intelligence & Forecasting
3. Data, Systems, and Automation
4. Pipeline & Process Optimization
5. Enablement & Strategic Planning
Qualifications
Success Metrics (First 12 Months)
Ready to architect the next phase of growth in a company building the future of AI? We want to hear from you.
What We Offer:
Location:
NYC Metro Area or SF Metro Area. Job is remote with flexibility to meet onsite in Stamford, CT as needed
Why Shelf:
Our Values:
Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.
Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.
Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.
Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.
Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.
Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.
Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.
Ready to apply?
Apply to Shelf
There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission critical for most companies but 90% of AI projects haven't deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.
We've helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.
Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.
Shelf is partnered with Microsoft, Salesforce, Snowflake, Databricks, OpenAI, and other big tech players who are bringing GenAI to the enterprise.
Our mission is to empower humanity with better answers everywhere.
The Field CTO will serve as Shelf's primary technical authority in customer-facing engagements, combining deep technical expertise with strategic sales leadership. You'll take ownership of the critical technical sales function currently handled by our CTO, partnering with Account Executives to close deals across the entire pipeline while building and leading a team of Sales Engineers.
This role offers immediate impact and long-term growth potential. You'll engage with Enterprise Architects, CTOs, VPs of Engineering, and AI Leaders to demonstrate how Shelf solves data quality challenges preventing GenAI initiatives from reaching production. Your ability to rapidly solution during fast-paced 3-5 day pilots and translate complex technical concepts into business value will be crucial to driving revenue success.
Reporting to our CTO with a strong dotted line to our VP of Sales, you'll influence product direction while staying laser-focused on sales outcomes. The ideal candidate is a former CTO or VP of Engineering who has transitioned to customer-facing roles, with experience building technical teams in high-growth B2B SaaS environments. Founder or early employee experience is a significant plus.
Technical Sales Leadership
Strategic Collaboration
To be successful in this role, you should aim to achieve the following within the first 18 months:
NYC or San Francisco with flexibility to travel for high-stakes customer meetings, industry events, and internal leadership meetings
Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.
Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.
Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.
Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.
Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.
Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.
Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.
Ready to apply?
Apply to Shelf
There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission-critical for most companies, but 90% of AI projects haven't deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.
We've helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.
Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.
Shelf is partnered with Microsoft, Salesforce, Snowflake, Databricks, OpenAI and other big tech players who are bringing GenAI to the enterprise.
Our mission is to empower humanity with better answers everywhere.
We’re looking for a hybrid thinker and doer - a high-caliber GenAI Solutions & Success Strategist who thrives at the intersection of emerging technology, customer strategy, and post-sales execution. This role is 60% solutions consulting and project management, 40% customer success management.
You will play a pivotal role in enabling our customers to derive maximum business value from our GenAI-enablement platform - serving as a trusted advisor, value architect, and long-term success partner. Your core mission: help forward-thinking companies turn GenAI potential into reality using Shelf.
Customer Success Management (40%)
Processes Development and Improvement (10%)
What Success Looks Like
What You Bring
Experience
Skills
What Sets You Apart
Our Values:
Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.
Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.
Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.
Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.
Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.
Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.
Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.
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