About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking a high-caliber Product Implementation Engineer with a deep understanding of the Cybersecurity landscape. In this role, you will be the technical architect behind our customers' success, ensuring that global organizations can seamlessly deploy and optimize Hexnode’s security solutions. You will act as a strategic consultant, bridging the gap between complex security requirements and technical execution.

Note: This role operates in a global environment and requires the flexibility to work in shifts to support our international clientele.

Responsibilities

• Strategic Solution Design: Partner with sales and technical teams to analyze customer requirements, translating complex business needs into scalable and secure architectures.
• Consultative Implementation: Lead the end-to-end deployment of UEM, MDM, RMM, and Patch Management solutions, customized to align with client-specific security policies.
• Technical Advisory: Act as a trusted technical advisor to IT Directors and stakeholders, providing authoritative guidance throughout the onboarding and implementation lifecycle.
• Cross-Functional Collaboration: Serve as a feedback loop between customers and our Product/Engineering teams to advocate for feature requests and influence the product roadmap.
• Complex Troubleshooting: Proactively diagnose and resolve intricate technical challenges encountered during the deployment phase, ensuring a frictionless experience for the client.
• Deployment Excellence: Guarantee precise configuration and flawless execution of Hexnode’s cybersecurity suite across diverse IT infrastructures.
• Industry Acumen: Maintain an unwavering commitment to staying ahead of cybersecurity trends, emerging threats, and advancements in endpoint management.
• Customer Centricity: Elevate customer satisfaction (CSAT) by ensuring every implementation is timely, efficient, and delivers immediate value.
• This role will collaborate with Presales, Sales and partners to analyse and help with the deployment.

Required Skills & Qualifications

• 5–8 years of proven experience in Technical Implementation, Onboarding, or Solutions Architecture with a focus on UEM, MDM, or RMM.
• Hands-on expertise in deploying and configuring leading solutions such as Microsoft Intune, VMware Workspace ONE, Jamf, or Ivanti.
• Deep understanding of modern security protocols, Zero Trust frameworks, and best practices for remote monitoring and patching.
• Strong technical capabilities in understanding customer environment, Active directory, cloud idps, network solutions, different Operating Systems, Security solutions
• Ability to define and execute implementation plan based on customer use cases.
• Solid foundational knowledge of network security (VPN, Proxy, Firewall), endpoint protection, and cloud-integrated IT environments.
• Experience with RMM and Patch Management platforms like Kaseya, ConnectWise, or NinjaRMM.
• Exceptional ability to manage customer expectations, identify technical blockers, and solve complex problems under pressure.
• Ability to articulate technical concepts clearly to both engineering teams and non-technical business stakeholders.
• BE/B.Tech or MCA in Computer Science, Information Technology, or a related field.

Desired Skills (Good to Have)

• Prior experience with advanced network security methodologies and enterprise endpoint management strategies.
• Familiarity with cloud-native security concepts, architectures (AWS/Azure/GCP), and associated technologies.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The Role

We are looking for a strategic and high-energy Global Technical Shift Lead to drive excellence within our Global Product Technical Support (GPTS) team. In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading.

Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base.

Responsibilities

• Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy.

• Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues.

• Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs.

• Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements.

• Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap.

• Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders.

Required Skills & Qualifications

• 10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment.

• Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem.

• Advanced Technical Exposure: Direct experience with IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred.

• Exceptional people skills with the ability to navigate high-pressure situations and communicate complex technical concepts to non-technical stakeholders.

• An initiative-taking problem-solver with a proven ability to manage complex workflows and team dynamics in a fast-paced, high-growth global setting.

• Bachelor’s degree in computer science, Information Technology, or a relevant technical field.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

As a Endpoint Support Engineer, you will be the backbone of our client success story. You’ll provide advanced technical assistance, ensuring that our global partners receive seamless support for our Unified Endpoint Management (UEM) solutions.

Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base.

Responsibilities

• Act as the primary point of contact for L3 and above support, diagnosing and resolving complex technical issues via phone, email, and chat.

• Provide clear, step-by-step technical guidance to clients, translating complex problems into actionable solutions.

• Identify and escalate high-priority or systemic issues to specialized internal teams, tracking them through to resolution.

• Document all support interactions and technical workarounds to build and maintain a robust internal knowledge base.

• Stay at the forefront of UEM trends and product updates; provide training sessions for clients and internal stakeholders as needed.

• Partner with Engineering and Product teams to advocate for client needs and improve the overall product experience.

Required Skills & Qualifications

• 5+ years of technical support experience, preferably within a SaaS environment.

• Mandatory, deep-seated understanding of Unified Endpoint Management (UEM) and its related technologies.

• Proven track record in a Level 3 (L3) & above technical support capacity.

• Direct exposure to IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred.

• Exceptional interpersonal and communication skills; the ability to remain professional and courteous under pressure.

• A proactive problem-solver who can work independently in a fast-paced, high-growth environment.

• Bachelor’s degree in computer science, Information Technology, or a relevant technical field.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

We are looking for a Cloud Engineer who will supports the build and operation of cloud and enterprise infrastructure. You will be an active member and third level support for the Axi Infrastructure team. You will play a pivotal role to ensure stability and uptime, whilst directly contributing to the overall architecture and design of the Axi environment. When designing solutions, you ensure that systems are designed and optimized for High Availability, Disaster Recovery and cost optimisation.

Your EDGE Assignment/You Will

• Build and operate cloud infrastructure in Azure (primary), aligned to Well-Architected Frameworks
• Automate the provisioning, scaling, and management of infrastructure to ensure reliability and efficiency using CI/CD
• Support and administer enterprise identity and access systems
• Demonstrate a solid understanding of networking concepts, including VNets, DNS, VPNs, SSL, and firewalls
• Support and manage SaaS platforms
• Assist with cloud cost reporting and optimisation
• Collaborate effectively with cross-functional teams
• Identify root causes, fix and document problems, and implement preventive measures

Are you the one?

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 20 annual leave days per year.
• Health Insurance

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Technical Interview (1 hour)
• Cultural Fit (30 minutes)

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

The opportunity

Are you looking for a great career with a growing company where you can make an impact and be part of an exciting team? If you are passionate about technology and interested in joining a team of collaborative colleagues who respectfully and courageously seek to challenge the status quo, you’ve found the right place. We are looking for people who enjoy creating tools to automate processes and are passionate about finding solutions to difficult problems.

We are looking for a DevOps Engineer II to join our team. We have an “always learning” culture driven to improve both as individuals and as a team. We are a Scrum-based Agile team that strives to deliver business value quickly. Our ideal candidate must maintain a high level of ownership and see assignments through to completion.

We containerize and deploy a microservice architecture – with a technology stack that includes languages like Python, PHP, and Vue.js. – using Kubernetes (EKS) on AWS. We use MySQL, Redshift, and Redis for databases and caching. We use GitHub Actions and ArgoCD for our CI/CD pipeline. We use Cloudflare for our CDN/WAF. Do you love IaC? Because we do and use Terraform/OpenTofu to create infrastructure.

You will be responsible for engineering support, service delivery, reliability, scalability, monitoring, and creating some of our infrastructure-as-code, just to name a few key responsibilities.

Employment Level: Pro 2 - Mid-Level I   

Employment Type: Full-Time (Contract-to-Hire: 2-week evaluation period)

Location: Philippines 

Working Hours: 4 pm to 1 am PHT (Preferred 9 pm to 6 am PHT during the first 1-2 months of onboarding) 

What you'll do

• Support the Engineering teams in whatever way possible for them to be successful.
• Help with the day-to-day administration of live production systems to “keep the lights on”.
• Improve, as well as maintain, processes that utilize containerization and orchestration technologies such as Docker and Kubernetes to help us standardize and scale systems.
• Deploy and maintain critical applications on cloud-native microservices architecture.
• Design, implement, and maintain secure automation solutions for various environments.
• Increase the sophistication of our observability and alerting/escalation processes.
• Manage our continuous integration and delivery pipeline to maximize efficiency.
• Implement industry best practices for system hardening / monitoring as well as configuration management.
• Continuously evaluate existing systems for industry standards and make recommendations for improvement.
• Keep up to date on modern technologies and trends, and advocate for their inclusion within products when it makes sense.
• Help define, document, evolve, and evangelize high engineering standards and best practices across multiple areas.

Who you are

• Minimum of 2 years in a Technology role with at least 1 year experience working in a DevOps position.
• Strong experience with Linux, Kubernetes, Terraform, GitHub Actions, and Cloud systems.
• Strong programming skills in one or more scripting languages.
• Experience with AWS. And GCP experience is a plus.
• Experience with CI/CD implementation tools and understanding of CI/CD best practices.
• Experience with Infrastructure as Code (IaC) and understanding of IaC best practices.
• Ability to learn and apply new technologies through self-learning.
• Ability to retain and protect confidential material.
• Ability to thrive in a reactive environment.
• Excellent time management and planning skills are essential.
• Previous Software Engineering experience is a plus.
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Healthcare reimbursement to help ensure you are covered.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
•    Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices
•    Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
•    Define, implement, and improve automated quality gates, release controls, and deployment standards
•    Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
•    Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
•    Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
•    Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
•    Manage and support day-to-day operations of source control, pipeline, build, and deployment systems
•    Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
•    Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization

Required Qualifications
•    4+ years of experience working with Git-based source control systems, preferably GitHub
•    3+ years of experience writing Python, Shell, or similar scripting languages
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies
•    3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
•    2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
•    Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices
•    Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns
•    Strong understanding of cloud infrastructure and automation frameworks
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting enterprise-scale engineering or R&D organizations.
•    Experience with cloud infrastructure, automation, and platform reliability practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers or leading technical initiatives across teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Ability to design and build environments, systems, and solutions from the ground up.
•    Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
•    Quick learner with the ability to adapt to evolving technologies and priorities.
•    Service-oriented approach with a strong focus on enabling engineering teams.
•    Strong collaboration skills and team-first attitude.
•    Ability to manage multiple priorities and deliver high-quality work on schedule.
•    Strong judgment and decision-making in high-pressure or time-sensitive situations.
•    Willingness to share knowledge and support the development of junior team members.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
•    Contribute ideas and feedback to the team's AI adoption strategy.
•    Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
•    Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10629
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

We are looking for a Cloud Engineer who will supports the build and operation of cloud and enterprise infrastructure. You will be an active member and third level support for the Axi Infrastructure team. You will play a pivotal role to ensure stability and uptime, whilst directly contributing to the overall architecture and design of the Axi environment. When designing solutions, you ensure that systems are designed and optimized for High Availability, Disaster Recovery and cost optimisation.

Your EDGE Assignment/You Will

• Build and operate cloud infrastructure in Azure (primary), aligned to Well-Architected Frameworks
• Automate the provisioning, scaling, and management of infrastructure to ensure reliability and efficiency using CI/CD
• Support and administer enterprise identity and access systems
• Demonstrate a solid understanding of networking concepts, including VNets, DNS, VPNs, SSL, and firewalls
• Support and manage SaaS platforms
• Assist with cloud cost reporting and optimisation
• Collaborate effectively with cross-functional teams
• Identify root causes, fix and document problems, and implement preventive measures

Are you the one?

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 20 annual leave days per year.
• Health Insurance

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Technical Interview (1 hour)
• Cultural Fit (30 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

As a Solutions Engineer, you will be responsible for the technical elements of the sales process through the discovery of customer requirements and the positioning of our products to meet those needs.  You will use your experience and knowledge to clearly articulate our value to the customer through presentations, demonstrations, and the successful completion of proof-of-concept evaluations.

What You’ll Do

• Deliver solution presentations, demonstrations and recommendations to prospects and customers.
• Develop technical relationships with existing customers through Quarterly Technical Reviews.
• Assist in response to Request for Proposals/Information.
• Represent BeyondTrust at Trade Shows, Seminars, and other Company Events.
• Use common Sales & Marketing applications such as Salesforce, Confluence, Skytap, etc.
• Support technical evaluations of our products, including the development of Proof-of-Concept Success Plans.
• Provide support for BeyondTrust Partners.
• Continue to develop both BeyondTrust product and industry knowledge.

What You’ll Bring

• Bachelor’s degree in computer science (Information Systems) or related field
• 2+ years of experience as a pre-sales engineer and/or support engineer in privileged access management or an adjacent enterprise application such as IAM, SIEM, ITDR, etc.
• 3+ years of experience working for global software vendors.
• Ability to highlight product differentiators against competitors.
• Prior experience presenting security products at trade shows and security conferences.
• Significant experience supporting Microsoft Windows, Mac, Linux/Unix, Active Directory, SQL, etc.
• Ability and willingness to travel up to 50%.
• Working knowledge of VMware and Hyper-V virtual environments.

Nice To Have

• Certifications: CISSP, CISA, CCSP, CEH
• Building, supporting, and selling security solutions experience preferred.
• Experience with BeyondTrust products
• DevOps experience

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-EG1

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

As a Solutions Engineer, you will be responsible for the technical elements of the sales process through the discovery of customer requirements and the positioning of our products to meet those needs.  You will use your experience and knowledge to clearly articulate our value to the customer through presentations, demonstrations, and the successful completion of proof-of-concept evaluations.

What You’ll Do

• Deliver solution presentations, demonstrations and recommendations to prospects and customers.
• Develop technical relationships with existing customers through Quarterly Technical Reviews.
• Assist in response to Request for Proposals/Information.
• Represent BeyondTrust at Trade Shows, Seminars, and other Company Events.
• Use common Sales & Marketing applications such as Salesforce, Confluence, Skytap, etc.
• Support technical evaluations of our products, including the development of Proof-of-Concept Success Plans.
• Provide support for BeyondTrust Partners.
• Continue to develop both BeyondTrust product and industry knowledge.

What You’ll Bring

• Bachelor’s degree in computer science (Information Systems) or related field
• 2+ years of experience as a pre-sales engineer and/or support engineer in privileged access management or an adjacent enterprise application such as IAM, SIEM, ITDR, etc.
• 3+ years of experience working for global software vendors.
• Ability to highlight product differentiators against competitors.
• Prior experience presenting security products at trade shows and security conferences.
• Significant experience supporting Microsoft Windows, Mac, Linux/Unix, Active Directory, SQL, etc.
• Ability and willingness to travel up to 50%.
• Working knowledge of VMware and Hyper-V virtual environments.

Nice To Have

• Certifications: CISSP, CISA, CCSP, CEH
• Building, supporting, and selling security solutions experience preferred.
• Experience with BeyondTrust products
• DevOps experience

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-EG1

Role: Site Reliability Engineer (SRE)

Position Type: Contract
Duration: 12 months

Location: Gurgaon (ONSITE) - Arya Samaj Rd, Durga Colony, Sector 39, Gurugram, Haryana 122003

Shift Timing: 12:00 PM – 8:00 PM IST

PRIMARY DUTIES: 

We are seeking a proactive and detail-oriented Site Reliability Engineer (SRE) with 3+ years of experience to ensure high availability, reliability, and performance of production systems.

This role focuses on automation, observability, incident management, and cross-team coordination to drive operational excellence.

Key Responsibilities

• Maintain reliable, scalable, and secure production environments.
• Implement and manage monitoring, alerting, and logging solutions.
• Contribute to defining and tracking SLIs/SLOs and support error budget practices.
• Automate operational tasks to improve efficiency and reduce manual effort.
• Perform troubleshooting and Root Cause Analysis (RCA) for production incidents.
• Optimize system performance, availability, and capacity.
• Maintain runbooks, SOPs, and incident documentation in Confluence.
• Adhere to change management, deployment governance, and disaster recovery standards.
• Support incident response for critical production services.

Collaboration & Tools

• Coordinate with external vendors and internal cross-functional teams.
• Work closely with Engineering, Product Owners, and Operations teams.
• Manage incidents and changes using ServiceNow & JIRA.
• Collaborate through Slack and structured communication channels.

Technical Skills

Systems & Cloud

• Strong knowledge of Windows and Linux/Unix systems.
• Solid understanding of networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls).
• Experience with at least one cloud platform (AWS, Azure, or GCP).

Automation & CI/CD

• Proficiency in one scripting/programming language (Python, Go, Bash, PowerShell, or Java).
• Understanding of CI/CD pipelines and automation practices.

Containers & Observability

• Hands-on experience with Docker and Kubernetes.
• Experience with monitoring tools such as Grafana or Power BI.
• Ability to analyze logs, metrics, and traces for troubleshooting.

ITSM & Documentation

• Experience with ServiceNow & JIRA (incident/change/problem workflows).
• Working knowledge of Confluence for technical documentation and knowledge management.

Additional Experience (Preferred)

• Background in DevOps, Cloud Engineering, or Platform Engineering.
• Understanding of security best practices and compliance standards.
• Familiarity with AI-assisted engineering tools (Claude Code, Jellyfish, GitHub Copilot).
• Exposure to large-scale or production-grade systems.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com

ITMS Patching Specialist – Remote (India) | Permanent Role

Company: New Era Technology – www.neweratech.com
Location: Remote (India)
Work Timings: 24/7
Employment Type: Full-time / Permanent

Position SUMMARY: We are seeking a proactive and detail-oriented Level 2 IT Technician to support patching and maintenance within an IT Service Management (ITSM) environment. This role is responsible for ensuring systems remain up-to-date, secure, and operational by applying patches, conducting regular maintenance, and troubleshooting IT infrastructure issues.

Key Responsibilities

• Deploy operating system (OS) and application patches following IT security and compliance guidelines.
• Ensure timely updates of Windows, macOS, Linux, and third-party software across all endpoints.
• Monitor and troubleshoot patch failures, escalating issues as needed.
• Work with IT Security teams to mitigate vulnerabilities identified in patch management reports.
• Maintain compliance with industry standards (e.g., NIST, CIS, ISO 27001) by following patching best practices.
• Perform preventive maintenance on IT systems, including servers, workstations, and network devices.
• Monitor system health dashboards to proactively address potential issues.
• Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
• Respond to IT service requests and incidents related to patching and maintenance.
• Troubleshoot performance, compatibility, and security issues arising from patch deployments.
• Ensure proper rollback procedures are in place for failed updates.

 COMPETENCIES:

• Hands-on experience with enterprise patch management solutions for Windows, Virtual Servers, and desktops.
• Familiarity with cybersecurity best practices and vulnerability management.
• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

• 3+ years’ experience as a Systems Engineer.
• Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
• Proven track record and experience with Microsoft, Mac, and Virtual services.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
• Working technical knowledge of current network hardware, protocols, and internet standards.
• Strong background with ticketing systems and tracking work.
• 2+ years in a customer facing role, MSP preferred.
• 2+ years working with SaaS products.

PREFERRED CERTIFICATIONS/Skills:

• Microsoft Certifications preferred.
• Bonus points for Connectwise, Automate or N-Able experience.
• Virtualization technology certified a plus. (Azure, VM Ware and AWS)

Experience with MSP tools like ITGlue are a bonus.

Why Join Us

• Work with a global technology leader in IT Service Management (ITSM) environment.
• Fully remote flexibility with a collaborative global team.
• Continuous learning and career growth opportunities.
• Competitive compensation and benefits package.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by asuite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

For NOC Engineers, Acqueon offers a dynamic environment focused on 24/7 infrastructure and application monitoring, incident response, service reliability, and continuous improvement. Engineers work with enterprise-scale systems, ensuring uptime, optimizing performance, and maintaining strict SLA and compliance standards in a fast-paced SaaS ecosystem.

Key Responsibilities

• Ensure high availability and maximum uptime in SaaS environments by proactively monitoring and managing infrastructure, applications, and network systems using tools like Zabbix, Grafana, Prometheus, Sumo Logic, and Amazon CloudWatch.
• Proactively identify anomalies, threshold breaches, and performance bottlenecks to prevent potential incidents.
• Respond to alerts and incidents in real time, perform initial triage and troubleshooting across Windows/Linux servers, applications, and network components, validate service health (APIs/endpoints), and escalate complex issues with detailed analysis.
• Validate application availability through endpoint checks, API monitoring, and service health verification.
• Execute routine operations including system health checks, patching, maintenance, backups, and disaster recovery using cloud-native tools (e.g., AWS Backup, S3, RDS), while also monitoring resource utilization and supporting cost optimization initiatives
• Contribute to the creation, review, and continuous improvement of SOPs, runbooks, and knowledge base articles.
• Participate in Change Management and Change Control processes by implementing approved changes, validating deployments, and minimizing risk to production systems.
• Maintain accurate records in ticketing systems, ensuring proper documentation aligned with ITIL processes and audit requirements
• Participate in shift handovers, ensuring clear communication of ongoing incidents, system status, and pending actions
• Ensure strict adherence to SLAs, operational processes, security guidelines, and compliance standards

Required Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent practical experience)
• 2–5 years of experience in a NOC, Cloud Operations, or Network Support environment
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN concepts
• Strong knowledge of operating systems, particularly Linux and Windows environments
• Hands-on experience or familiarity with monitoring and observability tools such as Zabbix, Grafana, Prometheus, Sumo Logic, Datadog, ELK stack … etc.
• Good understanding of ITIL practices (Incident, Change, and Problem Management) in an operations environment
• Experience troubleshooting SaaS application performance, system reliability, and cloud-based service disruptions.
• Basic scripting knowledge (Shell or Python) is an advantage for automation and operational efficiency
• Willingness to work in a 24/7 shift-based support model
• Effective communication and documentation skills for incident reporting, escalations, and knowledge sharing

Preferred Qualifications:

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer).
• Experience with hybrid cloud environments and on-premises-to-cloud migrations.
• Familiarity with other cloud platforms like Azure or GCP.
• Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache).

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus

Position Overview:

At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live.

We are seeking an experienced, skilled, and passionate Quality Assurance Engineer to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. This role is ideal for someone who is hands-on, technically strong, and passionate about delivering high-quality software, focusing on testing the IONOS Cloud Platform.

The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

Area of Responsibility

The QA Engineer will:

• Automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes.
• Establish testing environments.
• Perform defect detection.
• Be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• Work in an agile environment.

Key Responsibilities

• Design and execute manual test cases for web applications.
• Develop and maintain automated UI test scripts.
• Perform regression and cross-browser testing to ensure consistent UX.
• Identify, document, and track bugs and issues clearly and effectively.
• Collaborate with developers and the QA Team Lead, and contribute to the improvement of QA processes and best practices.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
• Minimum 5 years of experience in the technical field of software development, preferably in QA automation.
• Knowledge of QA methodology and tools.
• Experience with both manual and automated testing approaches and tools.
• Knowledge/familiarity of test automation tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines.
• Good knowledge of a Scripting Language, e.g. Typescript or Python.
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling.
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS), and experience with cloud infrastructure and related technologies.
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers is a strong plus.
• Comfortable working in Linux environments and using the command line.
• Strong analytical skills and attention to detail.

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus

So, what’s the role all about?

The Cloud Systems Engineer manages, deploys and maintains NiCE production systems, virtualization, SAN, Public Cloud and other supporting environments. The Cloud Systems Engineer will also be responsible for managing, deploying and maintaining our lab environment. The candidate would be expected to work as a lead on projects that are across multiple groups.

How will you make an impact?  

• Manage and deploy Windows Domain and Active Directory environment
• Deploy Servers with Windows Server 2019
• Set up and maintain server system and file security
• Manage Lab and Production Infrastructure
• Monitor and optimize performance of servers
• Manage Virtualization Environment
• Maintain documentation of Environment and Processes
• Work with vendors to troubleshoot problems and RMA parts as needed
• Deploy and Manage Public Cloud Compute and Storage
• Deploy and Manage Enterprise Grade Physical Compute
• Other duties as assigned

Have you got what it takes?

• Bachelor’s Degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
• Management of VMware and Public Cloud Environments
• 2+ years working in a Windows server environment (Server 2012R2 or higher)
• Experience managing and deploying Windows domains, Active Directory and DNS
• 2+ years managing and deploying virtual environments
• 2+ years managing and deploying Windows 2019 servers
• 2+ years installing/configuring physical server hardware and OS
• Experience successfully working under time constraints and deadlines
• Experience working within a team of IT professionals; taking and following direction and completing tasks and assignments in a timely manner with a positive attitude
• Experience working with Change Management

You will have an advantage if you also have:

• Configuration and management of HP or Cisco server hardware
• Systems Engineer Related Certifications (e.g. MCSE or Public Cloud)
• Comfortable working with changing timelines and deadlines
• Experience working in large, global environments
• Experience working in fast-paced production environments
• Management of VMware environments
• Management of AWS environments
• SAN deployment and administration
• Unix or Linux administration
• Deploying servers and applications using Chef
• Experience working with config management or infrastructure automation

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10687
Reporting into: Manager, Cloud Systems Engineering, CX
Role Type: Individual Contributor

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  
Key Responsibilities
•    Lead the strategy, design, and continuous improvement of CI/CD pipelines across multiple products, teams, and environments.
•    Drive the adoption of software-defined infrastructure, infrastructure automation, and DevOps best practices across the organization.
•    Provide technical leadership for complex build, release, and deployment processes involving multiple stakeholders and dependent systems.
•    Establish and govern automated quality gates, release standards, deployment controls, and pipeline compliance practices.
•    Partner with engineering, QA, operations, security, and architecture teams to improve software delivery speed, quality, and reliability.
•    Define and promote standards for branching strategies, code promotion models, environment management, and release orchestration.
•    Identify opportunities to improve scalability, resilience, operational efficiency, and developer experience through automation and process improvement.
•    Evaluate, prototype, and recommend new technologies, tools, and frameworks to strengthen DevOps maturity.
•    Oversee daily operation, health, maintenance, and upgrade planning for source control, build, pipeline, and deployment platforms.
•    Lead root cause analysis and resolution efforts for complex pipeline, deployment, and tooling issues.
•    Support critical release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor engineers, provide technical direction, and serve as a subject matter expert for DevOps and release engineering practices.
•    Influence cross-team planning and help align DevOps initiatives with broader engineering and business goals.

Required Qualifications
•    5+ years of experience working with Git-based source control systems, preferably GitHub.
•    4+ years of experience writing Python, Shell, or similar scripting languages.
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    4+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    3+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong experience designing and managing enterprise-scale CI/CD pipelines and release processes.
•    Strong knowledge of build automation, branching strategies, code promotion techniques, and deployment governance.
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices.
•    Strong understanding of cloud infrastructure, automation frameworks, and modern DevOps operating models.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability enterprise production environments.
•    Experience leading DevOps transformation or platform modernization initiatives.
•    Experience supporting large-scale engineering or R&D organizations.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, platform reliability, and security practices within CI/CD ecosystems.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers and leading cross-functional technical initiatives.
•    Experience establishing standards, governance models, and operating practices across multiple teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Strong leadership and ownership mindset.
•    Ability to design and build systems, environments, and solutions from the ground up.
•    Strong collaboration skills and the ability to influence without direct authority.
•    Service-oriented mindset with a focus on enabling engineering teams.
•    Ability to balance strategic improvements with day-to-day operational demands.
•    Strong organizational skills with the ability to manage multiple priorities and drive work to completion.
•    Sound technical judgment in high-pressure and time-sensitive situations.
•    Commitment to mentoring team members and fostering a culture of continuous learning.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Drive AI adoption across the Build and Deploy team by identifying high-impact opportunities where AI can improve efficiency, reliability, or developer experience.
•    Guide the team on AI tool selection, evaluation criteria, and integration patterns.
•    Champion an AI-first mindset in pipeline design, process improvement, and operational practices.
•    Help establish team standards and best practices for responsible, effective use of AI in DevOps workflows.
•    Able to present a vision for how AI can be strategically applied across DevOps practices within a team.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10630
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, develop, and maintain continuous integration and continuous deployment pipelines.
•    Help build and support software-defined infrastructure solutions.
•    Coordinate build and release activities with internal stakeholders across engineering and related teams.
•    Develop and implement automated quality gates and release controls.
•    Partner with teams to define and improve code quality metrics and measurement practices.
•    Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
•    Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
•    Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
•    Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
•    Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.

Required Qualifications
•    2+ years of experience working with Git-based source control systems, preferably GitHub.
•    1+ year of experience writing Python, Shell, or similar scripting languages.
•    1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong understanding of code promotion methods, build automation, and branching strategies.
•    Experience building Docker containers and supporting Docker-based microservices.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting large-scale R&D or engineering organizations.
•    Familiarity with modern infrastructure automation and release governance practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Strong troubleshooting, problem-solving, and debugging skills.
•    Ability to build environments, systems, and technical solutions from the ground up.
•    Quick learner with strong adaptability in changing environments.
•    Service-oriented mindset with a focus on supporting internal engineering customers.
•    Strong collaboration skills and team-oriented approach.
•    Ability to manage multiple priorities and deliver work on schedule.
•    Eagerness to learn from experienced team members and grow technical skills.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Able to describe how AI tools could be used to improve a build or deployment task.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10628
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, develop, and maintain continuous integration and continuous deployment pipelines.
•    Help build and support software-defined infrastructure solutions.
•    Coordinate build and release activities with internal stakeholders across engineering and related teams.
•    Develop and implement automated quality gates and release controls.
•    Partner with teams to define and improve code quality metrics and measurement practices.
•    Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
•    Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
•    Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
•    Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
•    Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.

Required Qualifications
•    2+ years of experience working with Git-based source control systems, preferably GitHub.
•    1+ year of experience writing Python, Shell, or similar scripting languages.
•    1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong understanding of code promotion methods, build automation, and branching strategies.
•    Experience building Docker containers and supporting Docker-based microservices.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting large-scale R&D or engineering organizations.
•    Familiarity with modern infrastructure automation and release governance practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Strong troubleshooting, problem-solving, and debugging skills.
•    Ability to build environments, systems, and technical solutions from the ground up.
•    Quick learner with strong adaptability in changing environments.
•    Service-oriented mindset with a focus on supporting internal engineering customers.
•    Strong collaboration skills and team-oriented approach.
•    Ability to manage multiple priorities and deliver work on schedule.
•    Eagerness to learn from experienced team members and grow technical skills.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Able to describe how AI tools could be used to improve a build or deployment task.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10627
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

Position Summary:

DemandScience is seeking a highly skilled Senior Linux Systems Engineer to join the Lastbounce team and take ownership of a globally distributed, highly automated Linux infrastructure.

This role is responsible for the design, automation, deployment, and lifecycle management of a large-scale Linux environment spanning approximately 350 servers across 20+ global infrastructure providers. The environment is heavily automated and engineered for high performance, scalability, cost efficiency, and operational resilience.

You will play a key role in building and evolving infrastructure standards, automation frameworks, monitoring systems, and deployment pipelines that support a high-volume, real-time internal platform.

This is a hands-on infrastructure and engineering role requiring deep Linux expertise, strong automation skills, and a practical understanding of networking, performance tuning, and distributed systems.

Essential Job Functions “What You’ll Do”:

Linux Infrastructure Engineering

• Design, deploy, and manage a globally distributed fleet of Linux servers (primarily Ubuntu 24.04 LTS)
• Own the full infrastructure lifecycle, including provisioning, configuration, patching, performance tuning, and decommissioning
• Develop and maintain standardised server builds, templates, and configuration baselines
• Optimise systems for performance, reliability, scalability, and cost efficiency

Automation & Configuration Management

• Use SaltStack extensively for:
  • Configuration management
  • Orchestration
  • Automated deployments
  • State enforcement and drift correction
• Develop automation to support rapid, repeatable infrastructure deployment across multiple providers
• Automate operational workflows and eliminate manual intervention wherever possible
• Contribute to infrastructure-as-code standards and practices

Networking & Systems Integration

• Configure and troubleshoot complex networking environments, including:
  • IPv4 and IPv6 addressing and routing
  • Policy routing
  • DNS configuration and troubleshooting
  • Firewall management (ufw / iptables / nftables / provider-level firewalls)
  • VPN connectivity where required
• Diagnose and resolve network-level and system-level performance issues

Monitoring & Operational Excellence

• Work with our custom in-house monitoring and observability platform
• Monitor infrastructure health, system metrics, logs, and alerts
• Perform root cause analysis and implement long-term solutions
• Continuously improve monitoring coverage, alert quality, and operational visibility

CI/CD & Deployment Integration

• Collaborate with software engineering teams to integrate infrastructure with CI/CD pipelines
• Support automated deployment processes across development, staging, and production environments
• Ensure infrastructure supports rapid and reliable code deployment

Troubleshooting & Incident Resolution

• Act as a senior escalation point and SME for complex infrastructure issues
• Diagnose problems across the full stack, including:
  • Operating system
  • Network
  • Storage
  • Virtualisation
  • Provider-specific issues
• Implement permanent fixes and preventative improvements

Continuous Improvement

• Identify opportunities to improve reliability, automation, performance, and cost efficiency
• Maintain clear technical documentation and operational procedures
• Contribute to infrastructure strategy and architecture decisions

Technical Environment

You will work with technologies including:

• Ubuntu Linux (24.04 LTS)
• SaltStack
• Multi-provider cloud infrastructure, including:
  • OVH
  • Linode
  • Digital Ocean
  • Hetzner
  • AWS
  • Other global providers
• IPv4 and IPv6 networking
• Custom monitoring and observability platform
• CI/CD pipelines and automation tooling
• Virtualisation platforms including VMware, KVM and provider-managed solutions
• Dedicated physical servers

Required Skills & Experience

• Core Linux & Infrastructure
  • Including safe in-place upgrades for new Ubuntu LTS versions
• 5+ years of hands-on Linux systems engineering experience
• Deep knowledge of Linux internals, including:
  • System startup and systemd
  • Networking stack
  • Disk and filesystem management
  • Process management and performance tuning
• Proven experience managing large-scale Linux environments

Automation & Configuration Management

• Strong experience with SaltStack (or equivalent transferable skill such as Ansible, Puppet, or Chef)
• Experience implementing infrastructure as code
• Strong scripting ability in:
  • Bash (essential)
  • Perl (essential)
  • Python (preferred)

Networking

• Strong practical networking knowledge including:
• TCP/IP fundamentals
• IPv4 and IPv6 addressing and routing
  • Provider failover IP’s, floating IP’s
  • IPv6 subnet routing – advanced
• DNS
  • Provider API automation for forward and reverse zones
• Firewall configuration
  • ufw
  • Iptables
  • nftables
• Network troubleshooting and diagnostics

Cloud & Virtualisation

• Experience working with cloud infrastructure providers
• Understanding of virtualised environments and underlying infrastructure

Monitoring & Reliability

• Experience working with monitoring and alerting systems
• Strong troubleshooting and root cause analysis skills

Essential Qualifications “What You’ll Need”: 

• Experience with CI/CD tools such as Jenkins
• Experience with containerisation (Docker, Kubernetes)
• Experience with Squid or other proxy technologies
• Experience working with globally distributed infrastructure
• Experience working in performance-sensitive environments

Personal Attributes

• Strong problem-solving ability and technical curiosity
• Ability to work independently and take ownership
• Strong attention to detail
• Clear communication skills
• Ability to work effectively with engineering and product teams

THE GOOD STUFF!

We embrace diversity and inclusion and encourage our amazing team members at DemandScience to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency.  The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy. Check this out!

• Paid time off
• Medical provided through HMO
• Life Insurance
• Peer-Appreciation Program
• Employee Referral Program
• A fast-paced, innovative culture with an open and collaborative environment, where you can make an impact.
• Join a great organization that cares about employees!

DemandScience is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

#LI-Remote

Find out more at https://demandscience.com/careers/#join-the-team

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. 

You:

As a Senior Product Support Engineer at Feedzai, you will serve as the first point of contact for our customers, resolving the most complex and escalated pre-production and post-production technical issues within our cloud-based financial crime prevention platform. This role requires a strong technical foundation, problem-solving mindset, and customer-centric attitude to ensure that customer issues are addressed promptly and effectively.

You’ll be expected to take full ownership of customer incidents, mitigate urgent problems, escalate appropriately to our engineering teams, and follow through until complete resolution. This position involves analyzing complex technical issues across Feedzai’s products , their interaction with customers’ infrastructure, and communicating with stakeholders across all levels of seniority. We are looking for professionals with experience across L1, L2, and L3 support levels—or with the technical capability to operate across these levels.

Your Day to Day: 

• Serve as a technical expert on Feedzai’s products, resolving complex customer issues independently.
• Troubleshoot and resolve product and infrastructure-related issues in a 24/7 environment, adhering to established SLA timelines.
• Manage customer communications effectively, including conference calls and status updates to stakeholders.
• Clearly document and communicate issue root causes, impacts, and resolution steps to internal and external stakeholders.
• Escalate critical issues to the appropriate engineering teams and coordinate resolution efforts across multiple tiers of support.
• Serve as the primary technical liaison between Support and Engineering, driving root cause analysis (RCA) and ensuring efficient hand-offs for critical issues.
• Contribute to the continuous improvement of support documentation, including the creation of internal and external knowledge base articles.
• Translate customer feedback into actionable engineering requirements and collaborate with Engineering and Customer Success teams to prioritize enhancements.
• Regularly interact with internal tools and bug-fixing processes using Shell scripting, SQL, and/or Python.
• After 3–6 months, participate in the on-call rotation for handling high-priority issues during weekends (approximately one weekend every three weeks), with additional compensation.
• Serve as a mentor and escalation point for L1  support staff, providing technical guidance and peer review for incident resolution.
  
  

You Have & You Know-how: 

• Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent professional experience.
• 4–7 years of experience in a technical support, product support, or engineering role.
• Excellent written and verbal communication skills in English, with the ability to produce clear, professional customer-facing documentation (e.g., Root Cause Analysis reports).
• Ability to work autonomously in a fast-paced, dynamic environment.
• Strong technical foundation, with a solid understanding of programming concepts (development experience is a plus, but not required).
• Familiarity with UNIX/Linux systems.
• Understanding of Object-Oriented Programming principles (experience with Java is preferred).
• Hands-on experience with development tools such as Git, IDEs, and related utilities.
• Experience with databases, particularly Cassandra and SQL.
• Knowledge of distributed systems, high-availability architectures, and web technologies (especially REST APIs).
• Familiarity with cloud platforms such as AWS or GCP.
• Exposure to messaging systems like RabbitMQ or Kafka, and coordination tools such as Zookeeper.

#LI-Remote 

So, what’s the role all about?

The Site Reliability Engineer (SRE) is responsible for NiCE CXone’s observability tools.  This position collaborates with different teams within the company to create and support observability solutions using open-source and enterprise monitoring tools.  SREs will work with various monitoring tools located in NiCE CXone’s private cloud environments, AWS and other cloud providers. SREs also provide education to other teams on use of different monitoring tools.  They may help define best practices and procedures for using observability tools and ensure that other engineers follow these standards.  This position may develop detailed implementation/project plans for deployment of observability solutions. The SRE team leverages automation tools to deploy and manage observability tools. The SRE team actively seeks to learn and evaluate emerging technologies, collaborating with other business units within the company to implement changes that will improve our monitoring and alerting capabilities. This position requires a lot of curiosity, a proven ability to learn quickly and an aptitude for tackling unique problems that need creative solutions.

A good candidate could have a few different combinations of technical experience; we have seen people succeed in this role with NOC, technical support, software development or system administration experience. Showcase your ability to troubleshoot and solve problems and learn new tech fast! We are looking for aptitude and potential, not someone who can tick every box.

How will you make an impact?  

• Administer open-source, custom built and enterprise observability tools
• Assist other teams with setting up alerts and notifications
• Support and troubleshoot observability tools to ensure they remain available to our internal customers
• Troubleshoot connections between monitoring agents and SaaS tools
• Configure monitoring agents and applications using JSON, yaml
• Troubleshoot issues with Windows and Linux observability agents
• Collect data from APIs and observability endpoints
• Deploy observability agents and applications using automation tools
• Create automation to eliminate toil and repetitive tasks
• Assist with the enablement and collection of metrics, logs and traces
• Create dashboards in several different observability tools to effectively visualize our data
• Collaborate with other teams to engineer solutions that solve their observability problems
• Train other teams on using observability tools
• Evaluate and document custom monitoring tools built by other engineers
• Other duties as assigned

Have you got what it takes?

• Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience
• Experience working for a SaaS company, with a good understanding of the complexity associated with building in a hybrid cloud environment
• Great troubleshooting skills, seriously, can you track down a problem to its root cause by paying attention to small details in long error messages?
• Experience with any combination of open-source and enterprise observability tools (Prometheus & Grafana, Datadog, Dynatrace, New Relic, Splunk, Elastic)
• Experience with scripting or writing code, this role does require reviewing and occasionally adding to internally developed monitoring tools (Bash, PowerShell, Python, C#, GoLang)
• Comfortable diving unto JSON, yaml and other configuration formats
• Experience in one of the following: Ansible, Rundeck, Salt, Terraform, Chef, Puppet
• Experience troubleshooting network related issues
• Experience working with and troubleshooting REST APIs
• Experience with Windows or Linux administration
• Great communication skills, we collaborate with other teams a lot and we need someone who can convey things in a way that makes sense to both engineers and project managers
• Leadership, we don’t expect you to be a manager, but we’d love it if you can show us a time in your life when you helped guide others towards a winning solution

You will have an advantage if you also have:

• Experience configuring logging agents, rules and pipelines
• Familiarity with APM tools or Synthetic Monitors
• Experience with VoIP solutions
• Networking experience
• Experience working with BMC products (especially Helix)
• Experience working with applications driven by .NET, SQL, and other common Microsoft technologies

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10563
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor

It’s not just about the tech; it’s about the people! At Career TEAM we work to “accelerate the human condition.”  Working on our state-of-the-edge portal Career EDGE, you will change lives and that’s just the beginning! You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be a full-stack engineer and be able to learn and grow at a faster pace than you can imagine. As a founding member of our newly forming team, you will grow and shape the team as we adeptly traverse this complicated digital landscape of generative AI.

Specifically, what you will do. You will build amazing things using MongoDb, Next.js, Nest.js, Node.js, PHP, and MySQL. On any given day you’ll be coding (writing, reviewing, deploying, testing, reviewing); this is our bread and butter and our passion. You can expect to be part of regular Scrum Ceremonies, we aren’t prescriptive so each team may have its own flavor. Innovation is the lifeblood of what we do, you will be able to impact our software in many unique ways.

Qualifications

• Bachelor’s degree (or equivalent) in computer science, information technology, or engineering;
• 2+ years of core web apps development experience (front end & back-end);
• Working experience with MySql and MongoDB is a strong plus;
• Strong analytical & problem-solving skills, effective collaboration & communication skills;
• Exposure to VSCode, Postman, Jira, GitHub, Terraform, Jenkins, and Docker;
• Exposure to building end-to-end systems optimized for speed and scale;
• Exposure to Angular/React, Express, MongoDB, NodeJS, JavaScript and TypeScript;
• Exposure to Cloud based platforms in providing scalable solutions using DevOps;
• Exposure to developing & deploying RESTful webservices in XML, JSON, JavaScript & JQuery;
• Experience in Middleware, Open-Source tools & technologies;
• Experience working on multiple platforms (OS - Linux, Windows);

Duties:

• Deploy, Upgrade, Maintain third party application stacks for metrics, logging and APM
• Advanced troubleshooting of performance issues related to Linux
• Build, Maintain and troubleshoot containerized workloads in Kubernetes or docker
• Maintain CI/CD pipeline for developer code in Gitlab
• Support developers with deploying and maintaining application servers
• Create / Update Ansible code for configuration management of third-party applications
• Create / Update Terraform code for management of infrastructure
• Work with other teams to understand their specific needs and goals for observability and help them follow established processes and best practices to achieve those goals
• Act as a Subject Matter Expert for the Observability stack, answering questions from other teams on how to use the tools we provide
• Provide guidance and training to junior engineers
• Participate in 24x7 On Call support rotating weekly between Observability Engineers
• Work US based daytime hours

Requirements:

This is an intermediate position with expectation the candidate has a good amount of work experience to be self-sufficient.

• Intermediate to advanced knowledge of Linux administration (Ubuntu / Debian / CentOS / RHEL)
• Intermediate to advanced scripting abilities ( Bash / Python )
• Intermediate to advanced experience with hypervisor technologies ( Openstack / VMWare )
• Intermediate knowledge of networking concepts to be able to troubleshoot advance architectures that involve complex networks.
• 2+  years experience with Infrastructure as Code tools such as Terraform
• 2+ years experience with Configuration as Code tools such as Ansible
• 2+  years experience with Grafana or a similar a Dashboarding tool
• 2+  years experience with Observability tools such as:
• Metrics: Prometheus / Mimir / Thanos / VictoriaDb / Graphite / InfluxDb
• Logs: Loki / Elasticsearch / Splunk
• Tracing/APM: Tempo / New Relic / AppDynamics
• 2+  years experience with public cloud operators specifically GCP and AWS
• 2+  years experience with Kubernetes and docker
• 2+  years experience with Kafka
• Experience with git and standard processes (branching and merge/pull request) for collaborative version control
  
  

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

It’s not just about the tech; it’s about the people!

At Career TEAM, we work to “accelerate the human condition.” Working on our state-of-the-edge portal, Career EDGE, you will change lives—and that’s just the beginning! You'll be working with new technologies on enterprise products that serve a diverse population across the U.S. As a founding member of our newly forming team, you'll have the opportunity to grow and shape it as we adeptly traverse the complex digital landscape of generative AI, cloud computing, and cutting-edge technologies.

Specifically, what you will do

You will build amazing things using MongoDB, Next.js, Nest.js, and Node.js, alongside DevOps tools and practices. On any given day, you'll be coding, reviewing, deploying, testing, and iterating—this is our bread and butter. You'll participate in regular Scrum ceremonies while continuously innovating and optimizing for speed, scalability, and security. You'll also help architect systems to ensure high availability and resilience, leveraging AWS services to build scalable cloud solutions.

Key Responsibilities:

• Full-Stack Development: Use technologies like Node.js, MongoDB, Next.js, and Nest.js to develop robust applications.
• DevOps and CI/CD Pipelines: Develop and manage CI/CD pipelines using GitHub Actions and YAML for seamless deployment.
• Containerization and Orchestration: Leverage Docker and Kubernetes for containerization and orchestration of applications.   
• Cloud Infrastructure on AWS: Implement scalable DevOps solutions using AWS services like EC2, S3, Lambda, and RDS.   
• Security Best Practices: Build secure, robust web applications with a strong focus on security standards and protocols.   
• Architectural Collaboration: Work with cross-functional teams to make architectural decisions for system scalability and performance.   
• RESTful Services Development: Design, develop, test, and deploy RESTful APIs and microservices.   
• Infrastructure Automation: Develop processes for infrastructure automation using Terraform, Jenkins, and Docker.   
• Real-Time Problem Solving: Solve complex problems in real-time, ensuring high performance and reliability.   
• Monitoring and Logging: Implement monitoring and logging solutions to ensure system health and performance.

Ideal Candidate Qualifications:   

• Education: Bachelor’s degree (or equivalent) in computer science, information technology, or engineering.   
• Experience:      
  
  • 2+ years of experience developing with Node.js/MERN stack or equivalent.       
  • 2+ years of core web app development experience (front-end and back-end).       
  • 2+ years of CI/CD and/or DevOps related work experience. 
• Technical Skills:
  • AWS Familiarity: Experience with AWS services such as EC2, S3, RDS, Lambda, IAM, and CloudFormation.  
  • Containerization: Proficient with Docker and Kubernetes for application deployment and management.           
  • DevOps Tools: Knowledge of DevOps principles and experience with CI/CD tools like GitHub Actions.           
  • Configuration Management: Working experience with YAML for configuration management.           
  • Infrastructure as Code: Familiarity with Terraform for managing cloud infrastructure.           
  • Version Control: Proficient with Git and GitHub for code management and collaboration.       
     
• Programming Languages:        
  • Strong proficiency in JavaScript and TypeScript.           
  • Working experience with PHP is a strong plus.        
                   
• Security and Compliance: 
  • Experience in secure software development and architecture.           
  • Familiarity with security best practices and protocols.       
           
• Additional Tools:        
  • Exposure to VSCode, Postman, Jira, Jenkins, and Docker.           
  • Experience with monitoring tools like AWS CloudWatch or ELK Stack.       
                   
• Soft Skills:        
  • Strong analytical and problem-solving skills.           
  • Effective collaboration and communication abilities.           
  • Ability to work in a fast-paced, agile environment.       
                   
• Platforms: Experience working on multiple operating systems (Linux, Windows).

Preferred Qualifications:   

• AWS Certifications: AWS Certified Developer, AWS Certified Solutions Architect, or equivalent.   
• Serverless Architecture: Experience with AWS Lambda and serverless application development.   
• Microservices: Familiarity with microservices architecture and event-driven systems.   
• Networking and Security: Understanding of networking concepts, VPNs, and security protocols.   
• Performance Optimization: Experience in optimizing applications for maximum speed and scalability.   
• Community Contribution: Active participation in open-source projects or tech communities.

Why Join Us?   

• Impactful Work: Build something that truly matters, helping individuals across the U.S. succeed with cutting-edge technology.   
• Professional Growth: Opportunities for learning and development in a fast-paced environment.   
• Innovative Environment: Be part of a team that's pushing the boundaries in AI, cloud computing, and software development.   
• Collaborative Culture: Work with a diverse and talented team that values collaboration and innovation.

It’s not just about the tech; it’s about the people!

At Career TEAM we work to “accelerate the human condition.”  Working on our state-of-the-edge portal Career EDGE, you will change lives and that’s just the beginning! You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be a all-purpose-leader and be able to learn and grow at a faster pace than you can imagine. As a founding member of our newly forming team, you will grow and shape the team as we adeptly traverse this complicated digital landscape of generative AI. 

Specifically, what you will do.

Career Team is seeking a strong Software Team Lead who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. This is a technical leadership role responsible for mentoring and training others, as well as guiding design and architecture decisions. You will build amazing things using MongoDB, Nest.js, Next.js, and Node.js and/or PHP/MySql. On any given day, you’ll be coding (writing, reviewing, deploying, testing); this is our bread and butter and our passion. You can expect to be part of regular Scrum Ceremonies—though each team may have its own flavor—and you will have ample opportunity to innovate and make a real impact on our software. This role will expand over time and is a great way to help accelerate your career!

Please note, this is a highly technical role and also requires excellence in all aspects of software engineering. To be successful in this position, you should have a desire to operate in a dynamic, rapidly evolving business environment. You’ll need to seek information independently or within your team to understand complex integrations and challenges, and be ready to ideate creative solutions that navigate obstacles and solve problems for the organization.

In this role, you will work from 10:00pm to 7:00am PHST.

Why Join Us?

• Be a founding member of a dynamic team shaping the future of our products.
• Make a tangible difference in the lives of individuals.
• Grow and learn in an environment that values innovation.
• Receive coverage under the company sponsored HMO plan.

Career Team also offers a competitive package including:

• amazing options for advancement;
• HMO with an option to add dependents;
• paid holidays and 15 paid time off, offered on an accrual basis.

Ideal Candidate Qualifications:

• Bachelor’s degree (or equivalent) in computer science, information technology, or engineering;
• 5+ years of experience developing with JavaScript stack or equivalent;
• Working experience with PHP is a strong plus; 
• 5 - 10  years of core web apps development experience (front end & back-end);
• Strong analytical & problem-solving skills, effective collaboration & communication skills;
• Exposure to VSCode, Postman, Jira, GitHub, Terraform, Jenkins, and Docker;
• Exposure to building end-to-end systems optimized for speed and scale;
• Exposure to Angular/React, Express, MongoDB, NodeJS, JavaScript and TypeScript;
• Exposure to Cloud based platforms in providing scalable solutions using DevOps;
• Exposure to developing & deploying RESTful webservices in XML, JSON, JavaScript & JQuery;
• Experience in Middleware, Open-Source tools & technologies;
• Experience reviewing code deeply and providing coaching to peer on best practices;
• Experience leading teams, and projects from inception to completion;
• Experience with direct management of employees;
• Experience in AWS or other cloud technologies;
• Experience reviewing and fixing security related issues;
• Experience working on multiple platforms (OS - Linux, Windows).

Job Title: Software Engineer - Remote

Level: Mid-Level

Location: Manila, Cebu, Davao (aside from Remote)

Work Hours: Night Shift (10PM - 7am PHT)

Pay Band: Php 30,000 - 90,000

It’s not just about the tech; it’s about the people! At Career TEAM we work to “accelerate the human condition.”  Working on our state-of-the-edge portal Career EDGE, you will change lives and that’s just the beginning! You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be a full-stack engineer and be able to learn and grow at a faster pace than you can imagine. As a founding member of our newly forming team, you will grow and shape the team as we adeptly traverse this complicated digital landscape of generative AI.

Specifically, what you will do. You will build amazing things using MongoDb, Next.js, Nest.js, Node.js, PHP, and MySQL. On any given day you’ll be coding (writing, reviewing, deploying, testing, reviewing); this is our bread and butter and our passion. You can expect to be part of regular Scrum Ceremonies, we aren’t prescriptive so each team may have its own flavor. Innovation is the lifeblood of what we do, you will be able to impact our software in many unique ways.

Qualifications

• Bachelor’s degree (or equivalent) in computer science, information technology, or engineering;
• 2+ years of core web apps development experience (front end & back-end);
• Working experience with MySql and MongoDB is a strong plus;
• Strong analytical & problem-solving skills, effective collaboration & communication skills;
• Exposure to VSCode, Postman, Jira, GitHub, Terraform, Jenkins, and Docker;
• Exposure to building end-to-end systems optimized for speed and scale;
• Exposure to Angular/React, Express, MongoDB, NodeJS, JavaScript and TypeScript;
• Exposure to Cloud based platforms in providing scalable solutions using DevOps;
• Exposure to developing & deploying RESTful webservices in XML, JSON, JavaScript & JQuery;
• Experience in Middleware, Open-Source tools & technologies;
• Experience working on multiple platforms (OS - Linux, Windows);

It’s not just about the tech; it’s about the people!

At Career TEAM, we work to “accelerate the human condition.” Working on our state-of-the-edge portal, Career EDGE, you will change lives—and that’s just the beginning! You'll be working with new technologies on enterprise products that serve a diverse population across the U.S. As a founding member of our newly forming team, you'll have the opportunity to grow and shape it as we adeptly traverse the complex digital landscape of generative AI, cloud computing, and cutting-edge technologies.

Specifically, what you will do

You will build amazing things using MongoDB, Next.js, Nest.js, and Node.js, alongside DevOps tools and practices. On any given day, you'll be coding, reviewing, deploying, testing, and iterating—this is our bread and butter. You'll participate in regular Scrum ceremonies while continuously innovating and optimizing for speed, scalability, and security. You'll also help architect systems to ensure high availability and resilience, leveraging AWS services to build scalable cloud solutions.

Key Responsibilities:

• Full-Stack Development: Use technologies like Node.js, MongoDB, Next.js, and Nest.js to develop robust applications.
• DevOps and CI/CD Pipelines: Develop and manage CI/CD pipelines using GitHub Actions and YAML for seamless deployment.
• Containerization and Orchestration: Leverage Docker and Kubernetes for containerization and orchestration of applications.   
• Cloud Infrastructure on AWS: Implement scalable DevOps solutions using AWS services like EC2, S3, Lambda, and RDS.   
• Security Best Practices: Build secure, robust web applications with a strong focus on security standards and protocols.   
• Architectural Collaboration: Work with cross-functional teams to make architectural decisions for system scalability and performance.   
• RESTful Services Development: Design, develop, test, and deploy RESTful APIs and microservices.   
• Infrastructure Automation: Develop processes for infrastructure automation using Terraform, Jenkins, and Docker.   
• Real-Time Problem Solving: Solve complex problems in real-time, ensuring high performance and reliability.   
• Monitoring and Logging: Implement monitoring and logging solutions to ensure system health and performance.

Ideal Candidate Qualifications:   

• Education: Bachelor’s degree (or equivalent) in computer science, information technology, or engineering.   
• Experience:      
  
  • 2+ years of experience developing with Node.js/MERN stack or equivalent.       
  • 2+ years of core web app development experience (front-end and back-end).       
  • 2+ years of CI/CD and/or DevOps related work experience. 
• Technical Skills:
  • AWS Familiarity: Experience with AWS services such as EC2, S3, RDS, Lambda, IAM, and CloudFormation.  
  • Containerization: Proficient with Docker and Kubernetes for application deployment and management.           
  • DevOps Tools: Knowledge of DevOps principles and experience with CI/CD tools like GitHub Actions.           
  • Configuration Management: Working experience with YAML for configuration management.           
  • Infrastructure as Code: Familiarity with Terraform for managing cloud infrastructure.           
  • Version Control: Proficient with Git and GitHub for code management and collaboration.       
     
• Programming Languages:        
  • Strong proficiency in JavaScript and TypeScript.           
  • Working experience with PHP is a strong plus.        
                   
• Security and Compliance: 
  • Experience in secure software development and architecture.           
  • Familiarity with security best practices and protocols.       
           
• Additional Tools:        
  • Exposure to VSCode, Postman, Jira, Jenkins, and Docker.           
  • Experience with monitoring tools like AWS CloudWatch or ELK Stack.       
                   
• Soft Skills:        
  • Strong analytical and problem-solving skills.           
  • Effective collaboration and communication abilities.           
  • Ability to work in a fast-paced, agile environment.       
                   
• Platforms: Experience working on multiple operating systems (Linux, Windows).

Preferred Qualifications:   

• AWS Certifications: AWS Certified Developer, AWS Certified Solutions Architect, or equivalent.   
• Serverless Architecture: Experience with AWS Lambda and serverless application development.   
• Microservices: Familiarity with microservices architecture and event-driven systems.   
• Networking and Security: Understanding of networking concepts, VPNs, and security protocols.   
• Performance Optimization: Experience in optimizing applications for maximum speed and scalability.   
• Community Contribution: Active participation in open-source projects or tech communities.

Why Join Us?   

• Impactful Work: Build something that truly matters, helping individuals across the U.S. succeed with cutting-edge technology.   
• Professional Growth: Opportunities for learning and development in a fast-paced environment.   
• Innovative Environment: Be part of a team that's pushing the boundaries in AI, cloud computing, and software development.   
• Collaborative Culture: Work with a diverse and talented team that values collaboration and innovation.

Job Title: Software Engineer - Remote

Level: Mid-Level

Location: Manila, Cebu, Davao (aside from Remote)

Work Hours: Night Shift (10PM - 7am PHT)

Pay Band: Php 30,000 - 90,000

It’s not just about the tech; it’s about the people! At Career TEAM we work to “accelerate the human condition.”  Working on our state-of-the-edge portal Career EDGE, you will change lives and that’s just the beginning! You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be a full-stack engineer and be able to learn and grow at a faster pace than you can imagine. As a founding member of our newly forming team, you will grow and shape the team as we adeptly traverse this complicated digital landscape of generative AI.

Specifically, what you will do. You will build amazing things using MongoDb, Next.js, Nest.js, Node.js, PHP, and MySQL. On any given day you’ll be coding (writing, reviewing, deploying, testing, reviewing); this is our bread and butter and our passion. You can expect to be part of regular Scrum Ceremonies, we aren’t prescriptive so each team may have its own flavor. Innovation is the lifeblood of what we do, you will be able to impact our software in many unique ways.

Qualifications

• Bachelor’s degree (or equivalent) in computer science, information technology, or engineering;
• 2+ years of core web apps development experience (front end & back-end);
• Working experience with MySql and MongoDB is a strong plus;
• Strong analytical & problem-solving skills, effective collaboration & communication skills;
• Exposure to VSCode, Postman, Jira, GitHub, Terraform, Jenkins, and Docker;
• Exposure to building end-to-end systems optimized for speed and scale;
• Exposure to Angular/React, Express, MongoDB, NodeJS, JavaScript and TypeScript;
• Exposure to Cloud based platforms in providing scalable solutions using DevOps;
• Exposure to developing & deploying RESTful webservices in XML, JSON, JavaScript & JQuery;
• Experience in Middleware, Open-Source tools & technologies;
• Experience working on multiple platforms (OS - Linux, Windows);

Job Title: Software Engineer - Remote

Level: Mid-Level

Location: Manila, Cebu, Davao (aside from Remote)

Work Hours: Night Shift (10PM - 7am PHT)

Pay Band: Php 30,000 - 90,000

It’s not just about the tech; it’s about the people! At Career TEAM we work to “accelerate the human condition.”  Working on our state-of-the-edge portal Career EDGE, you will change lives and that’s just the beginning! You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be a full-stack engineer and be able to learn and grow at a faster pace than you can imagine. As a founding member of our newly forming team, you will grow and shape the team as we adeptly traverse this complicated digital landscape of generative AI.

Specifically, what you will do. You will build amazing things using MongoDb, Next.js, Nest.js, Node.js, PHP, and MySQL. On any given day you’ll be coding (writing, reviewing, deploying, testing, reviewing); this is our bread and butter and our passion. You can expect to be part of regular Scrum Ceremonies, we aren’t prescriptive so each team may have its own flavor. Innovation is the lifeblood of what we do, you will be able to impact our software in many unique ways.

Qualifications

• Bachelor’s degree (or equivalent) in computer science, information technology, or engineering;
• 2+ years of core web apps development experience (front end & back-end);
• Working experience with MySql and MongoDB is a strong plus;
• Strong analytical & problem-solving skills, effective collaboration & communication skills;
• Exposure to VSCode, Postman, Jira, GitHub, Terraform, Jenkins, and Docker;
• Exposure to building end-to-end systems optimized for speed and scale;
• Exposure to Angular/React, Express, MongoDB, NodeJS, JavaScript and TypeScript;
• Exposure to Cloud based platforms in providing scalable solutions using DevOps;
• Exposure to developing & deploying RESTful webservices in XML, JSON, JavaScript & JQuery;
• Experience in Middleware, Open-Source tools & technologies;
• Experience working on multiple platforms (OS - Linux, Windows);

It’s not just about the tech; it’s about the people!

At Career TEAM, we work to “accelerate the human condition.” Working on our state-of-the-edge portal, Career EDGE, you will change lives—and that’s just the beginning! You'll be working with new technologies on enterprise products that serve a diverse population across the U.S. As a founding member of our newly forming team, you'll have the opportunity to grow and shape it as we adeptly traverse the complex digital landscape of generative AI, cloud computing, and cutting-edge technologies.

Specifically, what you will do

You will build amazing things using MongoDB, Next.js, Nest.js, and Node.js, alongside DevOps tools and practices. On any given day, you'll be coding, reviewing, deploying, testing, and iterating—this is our bread and butter. You'll participate in regular Scrum ceremonies while continuously innovating and optimizing for speed, scalability, and security. You'll also help architect systems to ensure high availability and resilience, leveraging AWS services to build scalable cloud solutions.

Key Responsibilities:

• Full-Stack Development: Use technologies like Node.js, MongoDB, Next.js, and Nest.js to develop robust applications.
• DevOps and CI/CD Pipelines: Develop and manage CI/CD pipelines using GitHub Actions and YAML for seamless deployment.
• Containerization and Orchestration: Leverage Docker and Kubernetes for containerization and orchestration of applications.   
• Cloud Infrastructure on AWS: Implement scalable DevOps solutions using AWS services like EC2, S3, Lambda, and RDS.   
• Security Best Practices: Build secure, robust web applications with a strong focus on security standards and protocols.   
• Architectural Collaboration: Work with cross-functional teams to make architectural decisions for system scalability and performance.   
• RESTful Services Development: Design, develop, test, and deploy RESTful APIs and microservices.   
• Infrastructure Automation: Develop processes for infrastructure automation using Terraform, Jenkins, and Docker.   
• Real-Time Problem Solving: Solve complex problems in real-time, ensuring high performance and reliability.   
• Monitoring and Logging: Implement monitoring and logging solutions to ensure system health and performance.

Ideal Candidate Qualifications:   

• Education: Bachelor’s degree (or equivalent) in computer science, information technology, or engineering.   
• Experience:      
  
  • 2+ years of experience developing with Node.js/MERN stack or equivalent.       
  • 2+ years of core web app development experience (front-end and back-end).       
  • 2+ years of CI/CD and/or DevOps related work experience. 
• Technical Skills:
  • AWS Familiarity: Experience with AWS services such as EC2, S3, RDS, Lambda, IAM, and CloudFormation.  
  • Containerization: Proficient with Docker and Kubernetes for application deployment and management.           
  • DevOps Tools: Knowledge of DevOps principles and experience with CI/CD tools like GitHub Actions.           
  • Configuration Management: Working experience with YAML for configuration management.           
  • Infrastructure as Code: Familiarity with Terraform for managing cloud infrastructure.           
  • Version Control: Proficient with Git and GitHub for code management and collaboration.       
     
• Programming Languages:        
  • Strong proficiency in JavaScript and TypeScript.           
  • Working experience with PHP is a strong plus.        
                   
• Security and Compliance: 
  • Experience in secure software development and architecture.           
  • Familiarity with security best practices and protocols.       
           
• Additional Tools:        
  • Exposure to VSCode, Postman, Jira, Jenkins, and Docker.           
  • Experience with monitoring tools like AWS CloudWatch or ELK Stack.       
                   
• Soft Skills:        
  • Strong analytical and problem-solving skills.           
  • Effective collaboration and communication abilities.           
  • Ability to work in a fast-paced, agile environment.       
                   
• Platforms: Experience working on multiple operating systems (Linux, Windows).

Preferred Qualifications:   

• AWS Certifications: AWS Certified Developer, AWS Certified Solutions Architect, or equivalent.   
• Serverless Architecture: Experience with AWS Lambda and serverless application development.   
• Microservices: Familiarity with microservices architecture and event-driven systems.   
• Networking and Security: Understanding of networking concepts, VPNs, and security protocols.   
• Performance Optimization: Experience in optimizing applications for maximum speed and scalability.   
• Community Contribution: Active participation in open-source projects or tech communities.

Why Join Us?   

• Impactful Work: Build something that truly matters, helping individuals across the U.S. succeed with cutting-edge technology.   
• Professional Growth: Opportunities for learning and development in a fast-paced environment.   
• Innovative Environment: Be part of a team that's pushing the boundaries in AI, cloud computing, and software development.   
• Collaborative Culture: Work with a diverse and talented team that values collaboration and innovation.

We are looking for a Lead Azure DevOps Engineer who will be primarily responsible for implementing DevOps solutions in Azure. The role is a technical, consultative, and client facing role that will be accountable for client solution development, delivery and support. The ideal candidate will have experience in consulting and have demonstrated success in technical implementations and project work.

Key Responsibilities:

• Be an essential part of the team responsible for crafting and delivering creative cloud solutions for our clients.
• Participate in technical envisioning, technical design, and delivery of assigned projects.
• Work with solution architects to support project efforts from a technical perspective.
• Execute the implementation of designed solutions into client deliverables.
• Assist with design and deployment of client workloads into Azure.
• Provide technical expertise and support across the following four areas of specialization:
  • Datacenter Transformation
  • Azure Infrastructure
  • DevOps and CI/CI pipelines
  • Cloud Automation

Qualifications:

• 7+ years of experience in system administration (Windows and/or Linux), DevOps and/or software development and IT Operations.
• 5+ years project experience migrating and deploying cloud-based solutions.
• Must demonstrate hands-on experience with Terraform or Bicep, ARM Templates and Ansible (or equivalent)
• Hands-on implementation experience of Continuous Integration and Continuous Delivery in Azure DevOps (VSTS/TFS), Jenkins, and/or Bamboo (or another similar tool)
• 3+ years implementing and supporting Microsoft Azure infrastructure and topologies (or demonstrated experience with AWS or GCP)
• Automation experience - very good scripting knowledge (PowerShell, Bash, Python, Groovy, etc.). Experience can be from any public cloud.
• Experience with various cloud deployment methodologies.
• Understanding of cloud ecosystem and leading-edge cloud emerging technologies.
• Performance analysis, troubleshooting and remediation techniques.
• Strong analytical problem-solving ability.
• Strong presentation, written and verbal communication skills.
• Self-starter with the ability to work independently or as part of a virtual project team.
• Bachelor’s degree in computer science, or related field

Preferred Experience/Skills/Certifications:

• Experience in Chef/Puppet, Docker and/or Kubernetes is a plus
• Microsoft Certification a plus