Title: Psychiatric Medical Director 

Role Type: 1099 contact with the ability to eventually move to W2. 

Location: The clinic is located in North Carolina, but all duties of the role can be performed virtually. 

Schedule: 4-6 hours per week.

• Includes 2 hours of rounds & supervision.  Hours are expected to increase, with potential for continued growth in the future.

Role Summary:

The Medical Director shall be a licensed physician whose primary responsibilities are supervision, professional development, and guidance of clinical staff. In this capacity, the Medical Director will support the clinical team in evaluating mental health disorders and advise on the development of appropriate treatment plans for Guidelight Health clients.

Role Responsibilities:

• Ensure implementation of all clinic policies and procedures; recommend policy and procedure updates and changes, and shape evidence-based policy decisions to provide clients with the most up-to-date treatment available in psychiatric care.

• Ensure timely and complete documentation of treatment records, medication security, and any other documentation required by federal, state, and local agencies. 

• Ensure that Guidelight Health protects the rights and confidentiality of all clients. 

• Document findings and decision-making about care in electronic health records. 

• Maintain timely and appropriate communication and attend meetings as requested. 

• Facilitate appropriate communication and referrals with outside professionals as needed. 

• Comply with other ad hoc requests and projects as assigned. 

• Maintain a strong policy knowledge of and compliance with all applicable federal, state, and local rules, laws, and regulations as well as CARF requirements, policies and procedures. 

• Maintain knowledge of and compliance with CFR-related privacy principles and HIPAA policies and procedures. 

• Participate in federal and state mental health training and continuing education as needed to perform in the position safely and effectively. 

• Interact with all staff in a positive and motivational fashion, supporting the clinic’s mission and commitment to client experience.  This includes weekly mandatory supervision with the Advanced Practice Provider where you will also be providing continuing education.

• Engage in weekly team rounds to review and discuss clients with the treatment team.

Required Qualifications:

• M.D. or D.O. with Board Eligibility or Board Certification in Adult and/or Child and Adolescent Psychiatry.

• An active license in the State of North Carolina.

• Schedule II-V prescriptive authority from the State in which you reside. 

• A Drug Enforcement Agency (DEA) registry license and active x-waiver. 

• An active National Provider Identifier (NPI). 

• Experience treating mental health disorders. 
• If eligible based on licensure status and applicable state regulations, must be willing to provide formal clinical supervision to associate-level clinicians as part of Guidelight’s supervision program. This includes actively supporting the development of associate licensed professionals in accordance with organizational standards and state-specific supervisory requirements.

• A winning mentality! 

*Please do not contact our public clinical admissions line regarding this or any other job posting. For recruiting-related inquiries, please contact the Talent team at Talent@guidelighthealth.com

Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included. 

We want to be a place where every employee has a voice and feels truly welcome, appreciated, free to be themselves, and empowered and enabled to do their best work. Our differences make us unique, and we actively support these differences and work to create communities of respect throughout our company. www.guidelighthealth.com  

OVERVIEW

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.

As the Head of Enablement, you’ll operate at the intersection of strategy and execution. You’ll define how we equip Revenue, Marketing, BD, Professional Services, Customer Success, Customer Support, and our AI Center of Excellence (CoE) with the tools, training materials, and strategic partnership to deliver mutually agreed-upon exceptional outcomes. You’ll also own the BuildOps Academy as a strategic lever to reduce implementation time-to-value, facilitate customer product adoption, and enhance internal enablement efforts. You’ll centralize and lead all internal enablement resources and report to our Chief of Staff. If you thrive at the intersection of curriculum architecture, change management, and operational rigor, this is the role for you.

ROLES & RESPONSIBILITIES

• ^{Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals}

• ^{Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement}

• ^{Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement}

• ^{Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation}

• ^{Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs}

• ^{Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications that frame progress, gaps, and investment asks for ELT and board audiences}

IDEAL CANDIDATE

• Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high-growth SaaS environment

• Familiarity with AI-powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and a genuine enthusiasm for applying AI to enablement workflow)

• Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision

• Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs

• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team

• Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred)

• Clear, compelling communicator who can translate complex product or process information into engaging learning experiences

• This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto.

ABOUT BUILDOPS

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal). Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Compensation:

• $167,000 - $220,000 base salary range + annual bonus

Shape a child’s very first learning experiences. At Guidepost Montessori, our Lead Infant Guides create calm, nurturing environments where infants are respected as capable individuals from the very beginning.

If you’re passionate about early development and want to lead a thoughtfully designed classroom that supports independence, movement, and discovery, we’d love to meet you.

As a Lead Infant Guide, you’ll lead a mixed-age infant classroom (ages 0–3) in a Montessori environment intentionally designed to support each child’s natural development.

In Montessori, the environment and the guide work together to nurture independence, curiosity, and confidence. You’ll thoughtfully prepare the classroom, observe each child closely, and provide individualized care that honors their unique rhythms and needs.

Most importantly, you’ll help infants develop trust in themselves and the world around them laying the foundation for lifelong learning.

What You’ll Do

• Observe each child to understand and support their physical, emotional, and cognitive development
• Respect and follow each child’s natural rhythms for sleeping, eating, and toileting
• Prepare and maintain a beautiful, orderly environment that fosters trust, movement, and exploration
• Support independence by encouraging children to participate in care activities
• Build warm, meaningful relationships with children and families
• Partner closely with parents to support each child’s growth and development
• Lead and collaborate with classroom team members to create a strong, respectful community

The Montessori Prepared Environment

Every Guidepost infant classroom is fully equipped with high-quality Montessori materials and thoughtfully designed to support movement, exploration, and independence.

Our infant environments include:

• Open floor space for movement and exploration
• Child-sized furniture and materials
• Curriculum that supports independence in feeding, dressing, and toileting
• Scientifically designed materials for fine and gross motor development
• Natural elements like real plants, cozy rugs, and abundant natural light
• Beautiful, breakable materials made from wood and metal rather than plastic
• Opportunities for climbing, crawling, and discovery without restrictive devices

What We’re Looking For

• Interest in pursuing fully sponsored Montessori certification through our Prepared Montessorian Institute, or prior Montessori diploma
• Experience working with children ages 0–3 in a group care setting
• Alignment with child-led educational philosophies (Montessori, Reggio Emilia, or similar)
• Required ECE or Child Development credits
• Collage degree in child related field (Preferred)  

What We Offer

• Sponsored Montessori diploma training and ongoing professional development
• Competitive salary: $40,000 - $42,000 
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 75% tuition discount for up to two children at any Guidepost school
• A collaborative community of peers and mentors
• Clear pathways for career growth and leadership advancement

About Guidepost Montessori

Guidepost Montessori is a growing network of over 100 schools across the U.S. and Asia, serving children from 3 months to 6 years old in our Nido, Toddler, and Children’s House programs.

We believe children are capable and we design environments that empower them to explore, grow, and flourish. Our mission is to transform education by nurturing independence, joy, and lifelong learning.

If you’re passionate about early childhood, excited to partner with families, and ready to lead with purpose, we’d love to welcome you to our community.

Apply today and help shape the earliest years of learning.

POSITION TITLE: Instructional Assistant (IT Support)

DURATION: Full Time

LOCATION: Charlotte, North Carolina

WHO WE ARE LOOKING FOR:

Per Scholas seeks a dynamic, team-oriented individual to serve as an Instructional Associate. The Instructional Associate will play an essential role in our organization’s mission as he/she trains Per Scholas learners to be outstanding entry and mid-level technicians.

WHAT YOU’LL DO:

Classroom Facilitation

• Using a structured and approved curriculum, assist the Technical Instructor in conducting technical training to prepare learners for entry to mid-level Information Technology jobs. Technical training competencies include but are not limited to hardware, software, networking, security, server, mobility, virtualization, cyber security, web development, quality assurance, and project management.  
• Assist classroom facilitation in a highly interactive, hands-on style.  The IA will consult with the Instructor before providing current learners with any review materials, videos, or other support.
• The IA will form and lead study groups using the instructor's evaluations. The instructor and the learners will determine topics. These study groups can be held during class time (as the instructor approves) or before/after class.
• The IA will consult with the instructor to determine the activities for the present and upcoming days and assist in gathering the necessary tools to conduct the lectures and hands-on labs.
• The IA will understand the curriculum and be prepared to conduct a lesson if the instructor needs to be out of the classroom.
• Please note an IA will not be asked to facilitate a lesson for an extended period.
• The IA will ensure that all equipment loaned to or used by the learners is returned to the instructor, the storage closet, or the person from whom it was borrowed.
• Utilize an in-house Learning Management System for assignments, tests, real-time performance monitoring, and assisting in entering learner attendance/grades/scorecards. 
• The Per Scholas curriculum calls for a maximum of 1.5 hours of lecture in a 6-hour teaching day.  The rest of the time is dedicated to interactive, hands-on lab activities led by the Technical Instructor. 
• Class sizes range from 15-30 learners.

Managing Learner Performance 

• Provide learners with ongoing feedback, recognize any challenges early, and work with the instructor and/or coaches and learners to overcome them.
• Coordinate closely with learners’ instructors and career coaches on enforcing program rules and promoting learner success.
• Implement individualized study plans for learners who are struggling in the class.
• Participate in all required learner progress meetings with other members of the team.
• Monitor and enforce learner class attendance, dress code, and other program policies.

Administrative

• Participate in staff meetings
• Conduct real-time learner data entry in Salesforce and/or Canvas

WHAT YOU’LL BRING TO US:

Professional Qualifications

• Graduate of a Per Scholas Training Program
• Obtained all certifications offered in the training course in which you participated 
• Ability to teach in a highly interactive and hands-on style
• Passion for teaching others
• Flexibility to adapt to changes in schedule
• Interest in being part of a culture of continuous improvement
• Team oriented
• Highly responsive communicator
• Excellent verbal communication skills

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are an effective communicator with strong oral and written skills. 
• You are tech-savvy and can learn quickly.
• You are strong at time management and can balance multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

The hourly rate for this position is $18/hour 

#LI-Onsite

Help toddlers discover who they are and what they can do.

At Guidepost Montessori, our Lead Young Toddler Guides create calm, purposeful environments where curiosity, independence, and confidence grow every day.

If you’re passionate about early childhood development and ready to lead a classroom designed for exploration and independence, this is your opportunity to make a meaningful impact.

Your Role

As a Young Toddler Lead Guide, you’ll lead a mixed-age young toddler classroom in a Montessori environment thoughtfully designed to support children during one of the most formative stages of development.

Montessori guides prepare beautiful, orderly environments that invite exploration and support independence. Through careful observation, individualized lessons, and respectful guidance, you’ll help each child develop language, coordination, self-regulation, and confidence.

Your leadership will empower toddlers to explore freely, make choices, and take pride in what they can accomplish laying the foundation for lifelong learning.

What You’ll Do

• Observe each child closely to understand and support their physical, emotional, and cognitive development
• Prepare and maintain a beautiful, orderly classroom that fosters focus, independence, and exploration
• Support independence by encouraging toddlers to “do it themselves”
• Provide lessons in practical life skills, language development, and grace and courtesy
• Build warm, trusting relationships with children and families
• Communicate and collaborate with parents to support each child’s growth
• Lead classroom routines and collaborate with team members to create a respectful, joyful community

The Montessori Prepared Environment

Every Guidepost young toddler classroom is fully equipped with high-quality Montessori materials and designed according to the principles of beauty, order, and independence.

Our toddler environments feature:

• Open spaces that encourage movement and exploration
• Child-sized furniture and tools to support independence
• Curriculum that builds skills in dressing, feeding, and toilet learning
• Scientifically designed materials for fine and gross motor development
• Natural elements including cozy rugs, real plants, and abundant light
• Beautiful, breakable materials made from wood, metal, and glass
• Opportunities to climb, crawl, and explore without restrictive devices

What We’re Looking For

• Interest in pursuing fully sponsored Montessori certification through our Prepared Montessorian Institute, or a previously earned Montessori diploma
• Experience working with children ages 0–3 in a group care, daycare, childcare, or early learning setting
• Alignment with child-led educational approaches (Montessori, Reggio Emilia, or similar)
• Required ECE or Child Development credits
• College degree in a child related field (Preferred)

What We Offer

• Sponsored Montessori diploma training and ongoing professional development
• Competitive salary: $40,000 - $42,000 depending on education and experience 
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 75% tuition discount for up to two children at any Guidepost school
• A collaborative, supportive network of peers and mentors
• Clear opportunities for career growth and leadership advancement

About Guidepost Montessori

Guidepost Montessori is a growing network of over 100 schools across the U.S. and Asia, serving children from 3 months to 6 years old in our Nido, Toddler, and Children’s House programs.

We believe children are capable and we intentionally design environments that empower them to explore, grow, and flourish. Our mission is to transform education by nurturing independence, joy, and lifelong learning.

If you’re inspired by toddler development, excited to partner with families, and ready to lead with purpose, we’d love to welcome you to Guidepost Montessori.

Apply today and help toddlers take their next big steps.

Inspire curiosity. Build independence. Shape a lifelong love of learning.

At Guidepost Montessori, our Lead Children’s House Guides empower children ages 3–6 to grow into confident, capable learners through thoughtfully prepared environments and respectful, individualized guidance.

If you’re passionate about early childhood education and excited to lead a classroom where independence and joy take center stage, we’d love to meet you.

Your Role

As a Lead Children’s House Guide, you’ll lead a mixed-age Spanish Immersion preschool classroom in a Montessori environment designed to nurture concentration, confidence, and deep learning.

Montessori guides carefully prepare their classrooms to spark curiosity and independence. Through close observation, individualized lessons, and intentional language, you’ll support each child’s academic, social, and emotional development meeting them where they are and helping them grow.

Children in Montessori classrooms have the freedom to choose meaningful work, repeat activities until mastery, and take pride in their accomplishments. Your guidance helps every child develop focus, confidence, and a strong belief in their own abilities.

What You’ll Do

• Observe each child closely to understand and support their physical, intellectual, and emotional development
• Prepare and maintain a beautiful, orderly classroom that fosters concentration and independence
• Encourage self-confidence by supporting children as they learn to “do it themselves”
• Provide individualized and small-group lessons in practical life, literacy, math, and beyond
• Build strong, respectful relationships with children and families
• Communicate and collaborate with parents to support each child’s growth
• Lead your classroom with warmth, professionalism, and purpose

The Montessori Prepared Environment

Every Guidepost Children’s House classroom is fully equipped with high-quality Montessori materials and designed around the principles of beauty, order, and accessibility.

A Guidepost Children’s House environment includes:

• Child-sized furniture and ample floor space for independent and small-group work
• Practical life materials for sweeping, food preparation, table setting, and care of the environment
• Curriculum that builds independence in dressing, feeding, and self-care
• Hands-on materials for literacy, math, science, and cultural studies
• Low shelves and child-level artwork for full accessibility
• Cozy reading spaces, real plants, and abundant natural light
• Beautiful, breakable materials made from wood, metal, and glass

What We’re Looking For

• Fluent or Native Spanish Speaker
• Montessori diploma for ages 3–6, or willingness to obtain certification (fully sponsored)
• Experience working with children ages 3–6 in a group learning environment
• Alignment with child-led philosophies such as Montessori or Reggio Emilia
• Required ECE or Child Development credits
• Bachelor’s degree in (any field)

What We Offer

• Sponsored Montessori diploma training through the Prepared Montessorian Institute
• Ongoing professional development and mentorship
• Competitive salary: $38,000 - $40,000 
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 75% tuition discount for up to two children at any Guidepost school
• A supportive network of passionate educators
• Clear opportunities for career growth and leadership advancement

About Guidepost Montessori

Guidepost Montessori is a growing network of over 100 schools across the U.S. and Asia, serving children ages 3 months to 6 years in our Nido, Toddler, and Children’s House programs.

We believe children are capable. Our mission is to transform education by designing learning environments that cultivate independence, joy, and lifelong curiosity for children, families, and educators alike.

Title: ELA Associate Instructor (10-11th Grade)

Department: SEO High School Scholars, North Carolina

Report to: National Manager, Teaching & Learning 

Compensation: $32/hour

FLSA: Non-Exempt  

Location: Guilford County, NC 

Work Arrangement: This role requires remote, online work

Hours: 23-26 hours/week

Schedule: 8:30-2:00 PM (Mon-Thurs); 9:30-12:30 PM (Fri) 

ABOUT SEO  

Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually. 

SEO Scholars is a free, eight-year, academic program that transforms public high school students in New York City, San Francisco, North Carolina, and Miami into college graduates. SEO Scholars successfully educates and mentors students to and through college. 100% of Scholars are accepted into four-year colleges, 85% of Scholars graduate with a Bachelor’s degree, and 80% are first-generation college graduates. All are welcome to apply.

POSITION OVERVIEW 

Associate Instructors will join SEO’s community of passionate educators to implement a rigorous college prep curriculum for motivated and driven high school students.  Using our original curriculum and a student-centered approach to teaching and learning, Associate Instructors play an integral part in supporting our Scholars’ journeys to a competitive college and beyond. Associate Instructors promote depth of understanding and skill acquisition by serving as a coach and facilitator of learning. Associate Instructors co-teach alongside Instructors to facilitate classroom instruction, teach mini lessons, organize small group and one-on-one instruction, and provide additional Scholar support. Associate Instructors do not have grading responsibilities.

Courses:

SEO North Carolina is a bichronous program for Scholars with lesson instruction is held 100% online, facilitated through Zoom. 

Associate Instructors will be placed depending on their self-reported proficiency and demo lesson. The courses offered this semester are:

• 10th Grade: Journey Into Fiction
• 11th Grade: Writing for Social Change

Key Dates:

• Self-guided Asynchronous Instructor Training: New instructional staff will complete Asynchronous Training that equates to 10 hours of work. This can be completed on your own time and will be completed prior to the start of programming.
• Instructor Orientation: 6/16 on Zoom
• Synchronous Online Instruction: 7/1-7/30

QUALIFICATIONS  

Required:

• Minimum of a Bachelor’s degree in content related field.
• Teaching certification, K-12 classroom teaching experience, and/or experience teaching at the college or university level.
• The use of a reliable personal laptop. Seasonal instructors must have access to their own device that meets basic technology requirements to carry out all instructional and administrative duties.
• Experience working with high school-aged students.
• Comfortable with navigating technological learning systems.
• Expertise and depth of knowledge in advanced high school-level English and Humanities subjects.
• Eagerness to engage in conversations analyzing the historical and continued causes of societal ills and challenges.

Preferred: 

• Understanding and practice of student-centered pedagogy.
• Knowledge and experience with Universal Design for Learning (UDL).
• Certifications, PD course completions, and/or tertiary education in Instructional Technologies.

COMPENSATION & BENEFITS

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.

This position is benefits ineligible in accordance with local, state, and federal regulations. 

EEOC Policy   

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities – are strongly encouraged to apply. 

Equal Employment Opportunity is not just the law, it is our commitment. 

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status. 

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent. 

THE ORGANIZATION 

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table – every table. We propel human potential. 

SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results. 

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/. 

Title: Advisory Instructor (10-11th Grade)

Department: SEO High School Scholars, North Carolina

Report to: National Manager, Teaching & Learning 

Compensation: $40/hour

FLSA: Non-Exempt  

Location: Guilford County, NC 

Work Arrangement: This role requires remote, online work

Hours: 29-31 hours/week

Schedule: 8:30-2:00 PM (Mon-Thurs); 9:30-12:30 PM (Fri) 

ABOUT SEO  

Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually. 

SEO Scholars is a free, eight-year, academic program that transforms public high school students in New York City, San Francisco, North Carolina, and Miami into college graduates. SEO Scholars successfully educates and mentors students to and through college. 100% of Scholars are accepted into four-year colleges, 85% of Scholars graduate with a Bachelor’s degree, and 80% are first-generation college graduates. All are welcome to apply.

POSITION OVERVIEW 

Instructors will join SEO’s community of passionate educators to implement a rigorous college-prep curriculum for motivated and driven high school Scholars. Using our original curriculum and a student-centered approach to teaching and learning, instructors play an integral part in supporting our Scholars’ journey to a competitive college and beyond. In addition, instructors promote depth of understanding and skill acquisition by serving as a coach and facilitator of learning.

Courses:

SEO North Carolina is a bichronous program for Scholars with lesson instruction is held 100% online, facilitated through Zoom. 

Instructors will be placed depending on their self-reported proficiency and demo lesson. The courses offered this semester are:

• 10th Grade: The Power of My Academic Identity
• 11th Grade: Identity and Motivation

Key Dates:

• Self-guided Asynchronous Instructor Training: New instructional staff will complete Asynchronous Training that equates to 10 hours of work. This can be completed on your own time and will be completed prior to the start of programming.
• Instructor Orientation: 6/16 on Zoom
• Synchronous Online Instruction: 7/1-7/30

QUALIFICATIONS  

Required:

• Minimum of a Bachelor’s degree in content related field.
• Teaching certification, K-12 classroom teaching experience, and/or experience teaching at the college or university level.
• The use of a reliable personal laptop. Seasonal instructors must have access to their own device that meets basic technology requirements to carry out all instructional and administrative duties.
• Experience working with high school-aged students.
• Comfortable with navigating technological learning systems.
• Expertise and depth of knowledge in advanced high school-level English and Humanities subjects.
• Eagerness to engage in conversations analyzing the historical and continued causes of societal ills and challenges.

Preferred: 

• Understanding and practice of student-centered pedagogy.
• Knowledge and experience with Universal Design for Learning (UDL).
• Certifications, PD course completions, and/or tertiary education in Instructional Technologies.

COMPENSATION & BENEFITS

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.

This position is benefits ineligible in accordance with local, state, and federal regulations. 

EEOC Policy   

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities – are strongly encouraged to apply. 

Equal Employment Opportunity is not just the law, it is our commitment. 

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status. 

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent. 

THE ORGANIZATION 

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table – every table. We propel human potential. 

SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results. 

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/. 

Title: ELA Instructor (10-11th Grade)

Department: SEO High School Scholars, North Carolina

Report to: National Manager, Teaching & Learning 

Compensation: $40/hour

FLSA: Non-Exempt  

Location: Guilford County, NC 

Work Arrangement: This role requires remote, online work

Hours: 29-31 hours/week

Schedule: 8:30-2:00 PM (Mon-Thurs); 9:30-12:30 PM (Fri) 

ABOUT SEO  

Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually. 

SEO Scholars is a free, eight-year, academic program that transforms public high school students in New York City, San Francisco, North Carolina, and Miami into college graduates. SEO Scholars successfully educates and mentors students to and through college. 100% of Scholars are accepted into four-year colleges, 85% of Scholars graduate with a Bachelor’s degree, and 80% are first-generation college graduates. All are welcome to apply.

POSITION OVERVIEW 

Instructors will join SEO’s community of passionate educators to implement a rigorous college-prep curriculum for motivated and driven high school Scholars. Using our original curriculum and a student-centered approach to teaching and learning, instructors play an integral part in supporting our Scholars’ journey to a competitive college and beyond. In addition, instructors promote depth of understanding and skill acquisition by serving as a coach and facilitator of learning.

Courses:

SEO North Carolina is a bichronous program for Scholars with lesson instruction is held 100% online, facilitated through Zoom. 

Instructors will be placed depending on their self-reported proficiency and demo lesson. The courses offered this semester are:

• 10th Grade: Journey Into Fiction
• 11th Grade: Writing for Social Change

Key Dates:

• Self-guided Asynchronous Instructor Training: New instructional staff will complete Asynchronous Training that equates to 10 hours of work. This can be completed on your own time and will be completed prior to the start of programming.
• Instructor Orientation: 6/16 on Zoom
• Synchronous Online Instruction: 7/1-7/30

QUALIFICATIONS  

Required:

• Minimum of a Bachelor’s degree in content related field.
• Teaching certification, K-12 classroom teaching experience, and/or experience teaching at the college or university level.
• The use of a reliable personal laptop. Seasonal instructors must have access to their own device that meets basic technology requirements to carry out all instructional and administrative duties.
• Experience working with high school-aged students.
• Comfortable with navigating technological learning systems.
• Expertise and depth of knowledge in advanced high school-level English and Humanities subjects.
• Eagerness to engage in conversations analyzing the historical and continued causes of societal ills and challenges.

Preferred: 

• Understanding and practice of student-centered pedagogy.
• Knowledge and experience with Universal Design for Learning (UDL).
• Certifications, PD course completions, and/or tertiary education in Instructional Technologies.

COMPENSATION & BENEFITS

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.

This position is benefits ineligible in accordance with local, state, and federal regulations. 

EEOC Policy   

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities – are strongly encouraged to apply. 

Equal Employment Opportunity is not just the law, it is our commitment. 

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status. 

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent. 

THE ORGANIZATION 

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table – every table. We propel human potential. 

SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results. 

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/. 

Title: Math Associate Instructor (10-11th Grade)

Department: SEO High School Scholars, North Carolina

Report to: National Manager, Teaching & Learning 

Compensation: $32/hour

FLSA: Non-Exempt  

Location: Guilford County, NC 

Work Arrangement: This role requires remote, online work

Hours: 23-26 hours/week

Schedule: 8:30-2:00 PM (Mon-Thurs); 9:30-12:30 PM (Fri) 

ABOUT SEO  

Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually. 

SEO Scholars is a free, eight-year, academic program that transforms public high school students in New York City, San Francisco, North Carolina, and Miami into college graduates. SEO Scholars successfully educates and mentors students to and through college. 100% of Scholars are accepted into four-year colleges, 85% of Scholars graduate with a Bachelor’s degree, and 80% are first-generation college graduates. All are welcome to apply.

POSITION OVERVIEW 

Associate Instructors will join SEO’s community of passionate educators to implement a rigorous college prep curriculum for motivated and driven high school students.  Using our original curriculum and a student-centered approach to teaching and learning, Associate Instructors play an integral part in supporting our Scholars’ journeys to a competitive college and beyond. Associate Instructors promote depth of understanding and skill acquisition by serving as a coach and facilitator of learning. Associate Instructors co-teach alongside Instructors to facilitate classroom instruction, teach mini lessons, organize small group and one-on-one instruction, and provide additional Scholar support. Associate Instructors do not have grading responsibilities.

Courses:

SEO North Carolina is a bichronous program for Scholars with lesson instruction is held 100% online, facilitated through Zoom. 

Associate Instructors will be placed depending on their self-reported proficiency and demo lesson. The courses offered this semester are:

• 10th Grade: Graphs and Relationships
• 11th Grade: Precalculus

Key Dates:

• Self-guided Asynchronous Instructor Training: New instructional staff will complete Asynchronous Training that equates to 10 hours of work. This can be completed on your own time and will be completed prior to the start of programming.
• Instructor Orientation: 6/16 on Zoom
• Synchronous Online Instruction: 7/1-7/30

QUALIFICATIONS  

Required:

• Minimum of a Bachelor’s degree in content related field.
• Teaching certification, K-12 classroom teaching experience, and/or experience teaching at the college or university level.
• The use of a reliable personal laptop. Seasonal instructors must have access to their own device that meets basic technology requirements to carry out all instructional and administrative duties.
• Experience working with high school-aged students.
• Comfortable with navigating technological learning systems.
• Expertise and depth of knowledge in advanced high school-level Mathematics. 
• Eagerness to engage in conversations analyzing the historical and continued causes of societal ills and challenges.

Preferred: 

• Understanding and practice of student-centered pedagogy.
• Knowledge and experience with Universal Design for Learning (UDL).
• Certifications, PD course completions, and/or tertiary education in Instructional Technologies.

COMPENSATION & BENEFITS

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.

This position is benefits ineligible in accordance with local, state, and federal regulations. 

EEOC Policy   

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities – are strongly encouraged to apply. 

Equal Employment Opportunity is not just the law, it is our commitment. 

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status. 

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent. 

THE ORGANIZATION 

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table – every table. We propel human potential. 

SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results. 

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/. 

Title: Math Instructor (10-11th Grade)

Department: SEO High School Scholars, North Carolina

Report to: National Manager, Teaching & Learning 

Compensation: $40/hour

FLSA: Non-Exempt  

Location: Guilford County, NC 

Work Arrangement: This role requires remote, online work

Hours: 29-31 hours/week

Schedule: 8:30-2:00 PM (Mon-Thurs); 9:30-12:30 PM (Fri) 

ABOUT SEO  

Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually. 

SEO Scholars is a free, eight-year, academic program that transforms public high school students in New York City, San Francisco, North Carolina, and Miami into college graduates. SEO Scholars successfully educates and mentors students to and through college. 100% of Scholars are accepted into four-year colleges, 85% of Scholars graduate with a Bachelor’s degree, and 80% are first-generation college graduates. All are welcome to apply.

POSITION OVERVIEW 

Instructors will join SEO’s community of passionate educators to implement a rigorous college-prep curriculum for motivated and driven high school Scholars. Using our original curriculum and a student-centered approach to teaching and learning, instructors play an integral part in supporting our Scholars’ journey to a competitive college and beyond. In addition, instructors promote depth of understanding and skill acquisition by serving as a coach and facilitator of learning.

Courses:

SEO North Carolina is a bichronous program for Scholars with lesson instruction is held 100% online, facilitated through Zoom. 

Instructors will be placed depending on their self-reported proficiency and demo lesson. The courses offered this semester are:

• 10th Grade: Graphs and Relationships
• 11th Grade: Precalculus

Key Dates:

• Self-guided Asynchronous Instructor Training: New instructional staff will complete Asynchronous Training that equates to 10 hours of work. This can be completed on your own time and will be completed prior to the start of programming.
• Instructor Orientation: 6/16 on Zoom
• Synchronous Online Instruction: 7/1-7/30

QUALIFICATIONS  

Required:

• Minimum of a Bachelor’s degree in content related field.
• Teaching certification, K-12 classroom teaching experience, and/or experience teaching at the college or university level.
• The use of a reliable personal laptop. Seasonal instructors must have access to their own device that meets basic technology requirements to carry out all instructional and administrative duties.
• Experience working with high school-aged students.
• Comfortable with navigating technological learning systems.
• Expertise and depth of knowledge in advanced high school-level Mathematics.
• Eagerness to engage in conversations analyzing the historical and continued causes of societal ills and challenges.

Preferred: 

• Understanding and practice of student-centered pedagogy.
• Knowledge and experience with Universal Design for Learning (UDL).
• Certifications, PD course completions, and/or tertiary education in Instructional Technologies.

COMPENSATION & BENEFITS

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.

This position is benefits ineligible in accordance with local, state, and federal regulations. 

EEOC Policy   

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities – are strongly encouraged to apply. 

Equal Employment Opportunity is not just the law, it is our commitment. 

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status. 

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent. 

THE ORGANIZATION 

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table – every table. We propel human potential. 

SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results. 

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/. 

Position Summary

The Principal Training Liaison – Manufacturing is the functional authority for GMP training strategy within Manufacturing, shaping the curricula frameworks, qualification standards, and workforce capability models that underpin ProKidney's clinical and commercial readiness. This role establishes the methodologies, best practices, and performance standards that define how Manufacturing develops, qualifies, and sustains a compliant, high-performing workforce.

Operating at the intersection of regulatory science, adult learning, and manufacturing operations, this individual drives functional training strategy across Manufacturing and serves as a subject-matter authority and strategic consultant to QA, CMC, QC, Supply Chain, Facilities, and Engineering. This role anticipates compliance risk, proactively architects mitigation strategies, and influences cross-functional decisions that shape site-wide quality culture and inspection readiness. The Principal Training Liaison leads through expertise and influence, mentoring senior professionals and elevating the functional capability of the Manufacturing organization.

Key Responsibilities

GMP Training Strategy & Program Architecture

• Architect and own the end-to-end GMP training strategy for Manufacturing, establishing frameworks, methodologies, and evaluation standards that define the function's approach to workforce readiness.
• Define the instructional model for GMP onboarding, including competency benchmarks, qualification criteria, and bootcamp curriculum design; set the standard others across the site adopt and follow.
• Anticipate regulatory trends and evolving GMP expectations; proactively integrate emerging requirements into training strategy before gaps materialize.
• Serve as Manufacturing's senior representative during regulatory inspections, agency interactions, and internal audits; shape the training-related narrative and lead responses to inspector inquiries.
• Establish and maintain curriculum governance processes, ensuring training content is current, SOP-aligned, and reflective of operational and regulatory requirements.

Training Content Development & Functional Standards

• Define the standards and methodology for GMP training content development across Manufacturing, including SOP-based courses, e-learning modules, job aids, and instructor-led programs; serve as the functional benchmark for quality and effectiveness.
• Apply advanced instructional design principles and deep cGMP expertise to design high-impact training that drives measurable improvements in compliance, operational performance, and workforce capability.
• Establish a systematic training effectiveness framework — including assessment design, observational audits, and feedback mechanisms — to evaluate and continuously improve program outcomes.
• Deliver high-stakes, specialized instructor-led training for complex regulated operations (e.g., aseptic technique, cleanroom behaviors, advanced GMP topics) where subject-matter authority is essential.

Compliance Oversight & Risk Management

• Define and own training compliance standards for Manufacturing; establish the metrics, governance model, and accountability structures that sustain a ≥90% training adherence rate across the site.
• Set and continuously optimize the qualification pathway for new hires, ensuring all personnel are trained and operationally qualified within defined timelines (target: 14 weeks from hire).
• Serve as the site's functional authority on aseptic technique and cleanroom behavior training, establishing the standards and qualification criteria applied across all manufacturing roles.
• Lead the training-related root cause analysis and CAPA development process for deviations and audit findings; anticipate systemic compliance risks and develop proactive mitigation strategies.
• Own the annual curriculum and job code review process, aligning training requirements with evolving role responsibilities and regulatory expectations.

Cross-Functional Influence & Continuous Improvement

• Act as a strategic consultant to QA, CMC, QC, Supply Chain, Facilities, and Engineering, influencing cross-functional decisions related to training, operational readiness, and cleanroom impact.
• Lead the training and readiness strategy for new equipment qualifications, material changes, and process introductions; shape how change is absorbed and sustained across the manufacturing workforce.
• Develop and own the training and operational KPI framework for Manufacturing; translate performance data into strategic insights that inform leadership decisions and drive continuous improvement.
• Conduct targeted floor observations and internal compliance audits; synthesize findings into recommendations that influence site-wide quality systems and operational practices.
• Champion and model a culture of quality, safety, accountability, and continuous improvement; shape the behavioral norms and expectations that define ProKidney's manufacturing quality culture.

Trainer Development & Organizational Capability Building

• Define the qualification model, competency standards, and ongoing evaluation framework for GMP trainers; serve as the functional authority on trainer certification and effectiveness measurement.
• Architect and lead cross-functional mentorship and capability-building initiatives that elevate technical depth and instructional quality across Manufacturing and GMP functions.
• Drive long-term workforce capability strategies aligned with ProKidney's clinical and commercial growth trajectory; translate organizational milestones into proactive training roadmaps.

Qualifications

Education / Training

• Bachelor's degree in Life Sciences, Engineering, Education, or related field required
• Advanced degree (M.S., MBA, or equivalent) preferred
• Instructional Design certification (e.g., ATD, CPTD) or equivalent advanced experience preferred

Experience

• 8–12+ years of progressive experience in a GMP-regulated, FDA-compliant environment (biotech, pharma, or cell therapy strongly preferred)
• Demonstrated track record of owning and shaping GMP training strategy and program architecture — not just program execution
• Deep expertise in cGMP regulations, aseptic processing, cleanroom behaviors, and regulatory inspection expectations
• Experience influencing cross-functional decisions and serving as a strategic consultant to manufacturing and quality functions
• Proven ability to anticipate compliance risk and develop proactive mitigation strategies
• Experience with Learning Management Systems (e.g., MasterControl) and advanced instructional design methodologies

Skills & Competencies

• Functional authority in instructional design and advanced cGMP principles; recognized as a go-to expert within and beyond the function
• Strong strategic thinking and business acumen; ability to connect training outcomes to organizational and regulatory imperatives
• Exceptional communication, facilitation, and influencing skills across all levels of the organization, including senior leadership
• Ability to synthesize complex data and translate insights into strategic recommendations that drive decision-making
• Proven cross-functional collaboration and consultant-style engagement with partner functions
• Continuous improvement mindset with demonstrated ability to drive systemic, lasting change

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Position Overview

The VP of Training and Development will design and lead a comprehensive training strategy across the full spectrum of financial services operations. This role is responsible for assessing organizational capability gaps, identifying skill trends, and building a scalable training curriculum that supports team development, new hire onboarding, systems adoption, regulatory requirements and continuous performance improvement. The VP will partner cross-functionally to ensure operational teams are equipped with the technical expertise, systems proficiency, and emerging tool capabilities—including AI-enabled solutions—required to support a modern, high-performing lending platform.

Primary Responsibilities

Enterprise Training Strategy: Develop and execute a comprehensive training roadmap aligned with Operations’ strategic priorities, transformation initiatives, and growth objectives.

Needs Assessment & Capability Mapping: Conduct structured assessments across teams to identify skill gaps, recurring performance themes, regulatory requirements, and future capability needs.

Curriculum Development: Design and maintain a structured curriculum covering:

• Loan lifecycle operations (booking, funding, servicing, portfolio management)
• Loan management systems and technical workflows
• Process optimization and control frameworks
• AI tools and automation technologies
• New systems, platforms and operational tools

New Hire Onboarding Framework: Build a standardized onboarding program for all operations roles, including role-based learning paths, competency benchmarks, and certification checkpoints.

Ongoing & Advanced Training Programs: Implement continuous education modules to support evolving product structures, regulatory updates, system enhancements, and operational best practices.

Content Creation & Delivery: Develop high-quality training materials including playbooks, job aids, e-learning modules, workshops, and live training sessions. Ensure materials are scalable and accessible across geographies.

Technology & AI Enablement: Partner with Technology and Operations leadership to ensure teams are trained on new systems deployments, digital workflows, and AI-enabled tools to enhance efficiency and accuracy.

Required Qualification and Experience

• 10+ years of experience in financial services operations, structured credit, asset-backed finance, or commercial lending
• Proven experience building and leading enterprise-wide training or capability development programs
• Strong knowledge of loan lifecycle processes, loan management systems, and operational risk frameworks
• Ability to translate technical systems, data, automation, and AI tools into practical training
• Experience supporting system implementations and operational transformation initiatives
• Strong executive communication and cross-functional collaboration skills
• Experience developing structured onboarding programs and competency frameworks preferred

Preferred Qualification and Experience

• Proven experience in the financial services industry
• Knowledge of ProMerit, ACBS (CLS) or similar industry loan/lending management (LIQ, AFS) platforms are a plus
• Experience implementing Learning tool or digital training platforms
• Proficient in PowerPoint as well as other training design tools such as Canva, Adobe, or similar platforms

N/A