.

So, what’s the role all about?

NiCE is looking for an AI Consultant at NiCE Cognigy, you will be a trusted advisor to our customers as they navigate their AI transformation journey. You will bring deep expertise in artificial intelligence, customer experience strategy, and industry best practices to help organisations unlock measurable value from AI-powered solutions. This is a high-impact, customer-facing role that sits at the intersection of strategy, technology, and business outcomes.

How will you make an impact?  

• Partner with customers across all verticals to understand their business challenges, goals, and existing technology landscape
• Identify, evaluate, and prioritise AI use cases that will deliver the greatest impact on customer experience, operational efficiency, and business performance
• Lead discovery workshops and consultative engagements to surface opportunities for AI transformation
• Define pilot scope, success criteria, and measurement frameworks in collaboration with customer stakeholders
• Develop clear, actionable roadmaps that align AI initiatives with customer business objectives
• Act as a subject matter expert on agentic AI, conversational AI, and the broader CX technology ecosystem
• Collaborate closely with Conversational Designers and AI Engineers to ensure seamless handoff from strategy to execution
• Present recommendations and findings to senior stakeholders, including C-suite and VP-level audiences
• Contribute to thought leadership, internal knowledge sharing, and the continuous development of NiCE Cognigy's consulting methodology

Have you got what it takes?

• 5+ years of experience in a consulting, pre-sales, or advisory role within enterprise technology, preferably in AI, CX, or contact centre solutions
• Strong understanding of AI and automation technologies, including large language models, conversational AI, and agentic workflows
• Demonstrated ability to identify and articulate business value from technology investments
• Experience facilitating workshops and discovery sessions with enterprise customers
• Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
• Commercial acumen and the ability to build trusted, long-term relationships with customers
• Experience across multiple verticals (e.g. financial services, retail, healthcare, telecoms) is a strong advantage

Familiarity with contact centre operations or customer service environments is highly desirable.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10683

Reporting into: Director, Solution Engineering, CSA

Role Type: Individual Contributor

So, what’s the role all about?

NICE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NICE customer.  A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise, BPO and SMB sales teams by exceeding the below expectations.

How will you make an impact?  

• Proactively identifying and addressing our customer's technical needs and objections to drive new sales, and existing account expansion.
• Actively learning and mastering the NICE software portfolio at an intermediate level, in order to creatively apply our technology to help our customers achieve their business goals.
• Critically evaluating the technical sustainability of each new sales opportunity or Request for Proposal, ensuring that our contractual obligations to each new customer are accurate, and can be delivered in a timely manner.
• Helping facilitate a smooth transition from pre-sales to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience.
• Protecting NICE from projects where technical challenges outweigh the value of a technically problematic opportunity, and long-term partnership.
• Assisting our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the NICE software portfolio.
• Proactively identifying customer needs through a technical benefits assessment, carefully building the business value of the solution, in order to assist with overcoming potential objections to proposed technical solutions.
• Meeting with our prospective customers as a trusted technical advisor, developing a deep understanding of their current environment, key business challenges and goals, and helping prospective customers envision the benefits that can be realized through an advanced contact center deployment with NICE.
• Gathering valuable field data and product feedback from each customer engagement and working directly with Product Management to facilitate ideas for the long-term technical direction and development of NICE’s software portfolio.
• Providing an open and continuous knowledge transfer to the overall Sales Team and newly hired SEs, highlighting the technical aspects and benefits of our solution, and how to competitively position each product.
• Delivering partner enablement activities, ranging from ad-hoc updates to extended knowledge transfer sessions.
• Building and maintaining demo environments both for internal NICE usage and for our partners.
• Assisting in the preparation and response to customer RFP requests, carefully qualifying the prospective deal for technical feasibility.
• Scoping and building proofs of concept for prospective customers that require a hands-on experience of NICE products, to confirm the required performance of the solution within their environment.
• Developing detailed solution design documentation for each new customer, which will serve as the foundation of our technical engagement, and act as a bridge to seamlessly engage our Professional Services Organization, to provide the most effective onboarding experience.
• Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects.

Have you got what it takes?  

• Bachelor’s degree in computer science, IT/Business Information Systems, Communications or related field or equivalent work experience required.
• Strong background & experience in AI /GenAI-powered Virtual Agent, Agent Assist, Agentic AI, Knowledge Management
• Good knowledge of CCaaS- Omni-channel/digital, Proactive, ACD/Dialer, IVR, CRM capabilities & use-cases
• Good Knowledge of contact center operations & applications- Workforce Engagement Management (Recording, Quality & Performance Management, Workforce Management), Interaction Analytics & Automation (RPA), Voice of the Customer (VoC)
• Basic knowledge of IP telephony, SIP trunk, WebRTC
• Basic knowledge of cloud security
• Exceptional written and verbal communication skills
• Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner.
• Strong presentation skills – must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience.
• Analytical and quantitative abilities required – Must be able to interpret and explain financial and statistical information.
• Min 12+ years of Pre- sales experience
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
• Experience with programming or scripting languages such as Java script or Python, and including use of REST APIs.
• Detail-oriented, but able to digest the critical elements of a situation to withstand being hyper-focused on the minutia.
• Ability to multi-task in a challenging environment while maintaining a high level of ownership and responsiveness.

What’s in it for you?  

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!  

Enjoy NiCE-FLEX!   

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID: 10493
Reporting into: Director, Portfolio Solution Engineering
Role Type: Individual Contributor  

Job Title: Senior Director, Customer Success & Solutions (Enterprise Segment) 

Department: Customer Experience 

Location: Remote US or India

HG Insights is the gold standard in Technographics. We give business decision-makers actionable intelligence on IT spend, technology installations, and contract timelines for millions of companies
worldwide. Customers like Microsoft, Google, and Amazon rely on our data to find their next best customer. We are a team built on precision, velocity, and genuine technical innovation — and we are looking for someone who wants to help us eat our own cooking.

Core Responsibilities (The Profile) We’re looking to attract a "Technical Business Leader" who excels in the following areas:

• Enterprise Gravitas & Governance: Demonstrate a track record of leading CSM & Solutions team for Global 2000 clients and navigating high-level organizational complexity. Establish AI powered GTM blueprints and best practices that allow enterprise customers to scale their HG implementations globally.
• The "CFO Whisperer" Skillset & ROI-Driven Solutioning: Guide your teams to effectively partner with C-suite stakeholders (CTO, CIO, CFO) to map business challenges to technical solutions, ensuring every architectural decision translates into a clear, phased ROI. You must have the ability to translate technical variables (like Data Orchestration or APIs) into tangible P&L impact (like Churn and Revenue).
• Modern Tech Fluency & GTM Automation Advisory: Apply deep expertise in how AI agents and data orchestration integrate into a scalable GTM engine. Drive the design of end-to-end enterprise GTM workflows, ensuring that HG solutions integrate seamlessly with existing CRMs, User Portals, and third-party Apps.
• The Force Multiplier & Proof of Value (PoV): Build a team of "consultative experts" rather than just managing a group of contributors. Direct the technical execution of PoVs, shifting the team's focus from "does it work?" to "how much value does this create for the business?".
• Financial Modeling & Cross-Functional Alignment: Foster collaboration between Sales, Solutions, and Customer Success to build "Business Value Assessments" that quantify the impact of architectural choices on the customer’s bottom line.

How to Measure Success

To clarify the bar for top-tier candidates, success in this role is defined by the following measurable outcomes:

• Retention & Growth: Drive the strategy to maintain 90%+ GRR and unlock 110%+ NRR via strategic expansion.
• Operational Velocity: Reduce Enterprise time-to-value and onboarding cycles by ~20% YoY through AI & process innovation.
• Predictability: Refine a health-scoring model with high accuracy (~90%) in predicting renewals.
• Executive Impact: Cement "Strategic Partner" status by leading high-impact Executive Business Reviews (EBRs) for 100% of our Tier-1 accounts.

What We’re Looking For

• Experience: 15+ years in technical leadership roles (Enterprise CSM, Solutions Architecture or System Integration), specifically working with Global 2000 companies.
• Business Mindset: You understand a P&L statement as well as you understand GTM workflow and org design, and you can effectively explain technical concepts like "Latency" in terms of business metrics like "Customer Churn".
• Technical Breadth: Deep knowledge of Platform, API, Agents, MCP, Data Orchestration, and Go-To-Market (GTM) methodologies.
• The "Consultant" Edge: Exceptional storytelling and presentation skills. You can walk into a boardroom and turn a skeptical CFO into a project champion, and you can mentor your team to do the same.
• Education: A B.S. in Data Science or a related field is desired; an MBA or TOGAF certification is a significant plus.
• Strong GTM intelligence Experience

• Lead a team of Sales Engineers in across India
• Responsible for recruiting and hiring top SE’s as we expand our coverage
• Responsible to enable the SE’s in the region.
• Provide Technical Leadership and direction to the Sales Teams in the Region to help them build technology solutions for our customers and prospective customers.
• Assist in the analysis, design and development of fully integrated technology solutions.
• Demonstrate technical leadership and subject matter expertise on Rubrik’s products, distributed architectures, file systems, and competitive storage offerings in the SAN product space.
• Act as technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers.
• Make technical and sales presentations to customer's technical staff and senior management.
• Serve as a trusted technology advisor to customers and serves as an internal resource on technical issues or specific business applications within an assigned market segment.
• Successfully build relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources, abilities, budgets and personnel as appropriate.

• 5 years plus of sales engineering management experience preferably in a cyber security, software or data center environment.
• Driven – need for success, highly energetic with a strong hands-on, “can do” approach.
• Technical knowledge in cloud data management, backup and disaster recovery and data analytics.
• Entrepreneurial - willing to go the extra mile, strong work ethic, resourceful, “get it done” attitude
• Strives in moving in a fast-paced environment; including handling multiple calls/demos per day with immediate follow up.
• A high level of business acumen and experience working with Cx0 level personnel, bringing technology solutions to solve business challenges.
• Smart, adaptable and open-minded
• Bachelor’s degree required or equivalent experience

 Your Role:

The Senior Security Consultant brings advanced expertise in the design, implementation, and optimization of Tenable’s Exposure Management solutions. The role involves leveraging Tenable technologies and applying deep industry knowledge and strategic insight to help organizations effectively manage and significantly reduce cyber risks. The role will be responsible for crafting and delivering sophisticated, tailored solutions that address vulnerabilities across a client’s entire attack surface. The Senior Consultant will also mentor junior consultants/contractors and contribute to the development of best practices, utilizing extensive experience to drive the success of client engagements. Additionally, the role will further refine your skills across the complete Tenable portfolio through advanced hands-on experience, strategic shadowing, and high-level enablement initiatives provided by the Professional Services Organization.
Your Opportunity:

• Develop a deep understanding of the client’s business and unique security needs to deliver tailored engagements that exceed expectations.
• Build and maintain positive relationships with clients, ensuring ongoing satisfaction and partnership.
• Provide clients with continual insights and consultative advice based on experience with Tenable products, their industry, established standards, and best practices.
• Provide expert guidance in designing, installing, configuring, and optimizing Tenable solutions, ensuring seamless integration with client's business and security objectives.
• Lead upgrades and migrations, ensuring optimized performance with minimal disruption to operations.
• Advise on best practices to streamline and enhance security workflows through Tenable solution optimization.
• Support clients in developing, refining, and maintaining security policies and procedures, ensuring alignment with industry standards and regulatory requirements for optimal performance.
• Provide ongoing value through insights and consultative advice on Tenable products, tailored to client needs and industry best practices.
• Share thought leadership on effective deployment and utilization of Tenable One solutions.
• Guide clients in implementing best practices and developing Exposure Management Programs.
• Assess user needs and customer requirements to advance the maturity of their Exposure Management program
• Deliver additional value through continual insights and consultative advice based on Tenable products, client needs, industry standards, and best practices.
• Provide thought leadership on methods and best practices for deploying and using Tenable One solutions.
• Advise clients on process best practices and assist in developing Exposure Management Programs.
• Research user needs and assess customer requirements to enhance the maturity of their Exposure Management program.
• Ensure overall customer satisfaction while supporting delivery revenue objectives.
• Execute large customer engagements, understanding client business and unique needs to exceed expectations.
• Independently manage client escalations on assigned projects, coordinating with the delivery team and other Tenable departments as needed.
• Develop and maintain positive client relationships and train client staff on the implementation, configuration, and best practices of the Tenable suite.
• Support pre- and post-sale business development activities, including needs analysis, and assist the Services Account Management Team in identifying further revenue opportunities.
• Collaborate with PS Portfolio, Principal Consultancy and Professional Services Domain Specialists to improve service offerings and product enhancements.
• Perform other duties as assigned to support the success of the Professional Services team and the overall organisation.

What You'll Need:

• 8+ years of experience in the Information Technology/Cyber Security field and professional services experience.
• Bachelor’s degree in a related technical field such as Information Technology, Computer Science, or equivalent work experience.
• Outstanding written and verbal communication skills. Must be comfortable leading 3+ hour calls and keeping up the progression of tasks on the call while assuring that all relevant topics are addressed.
• Advanced ability to identify, diagnose and resolve complex security issues across various environments.
• Understanding of security principles, policies, and industry best practices.
• Understanding of social engineering techniques that can bypass control systems.
• Experience with using, customizing or developing open-source security tools.
• Ability to effectively manage and prioritize multiple engagements, ensuring projects are completed on schedule and within scope.
• Proficiency in assessing and identifying threats and risks related to Exposure Management, including vulnerabilities and weaknesses in host or network configurations.
• Recent in-depth experience performing vulnerability scans, configuration audits, and security monitoring with core Tenable products, or other industry solutions.
• Experience with Metasploit and related tools commonly used to exploit vulnerabilities.
• Experience with application security testing, OWASP and common exploitable web application threats in the context of Exposure Management.
• Knowledge of auditing and configuration frameworks such as ISO 17799, CIS, PCI, GLBA, and HIPAA preferred.
• Familiarity with cyber security principles including vulnerability management, defence-in-depth, least-privilege, data protection, regulation and common security controls.
• Proven experience managing client expectations, building relationships and delivering consultative advice to ensure successful outcomes.
• Proven ability to manage client relationships, understand client relationships and deliver tailored security solutions that drive long-term satisfaction and partnership.
• Experience of defining and implementing exposure management programs, processes and procedures.
• Deep understanding of IT security principles associated with networks, operating systems, firewalls, databases, cloud infrastructure, identity and access management with experience in one or more of the fields.
• Familiar with developing integrations via REST API using known coding languages such as Python.
• Knowledge and understanding of SCADA and OT systems is a plus.
• CISSP, CCSP, or other technical certifications preferred.
• Ability to work remotely in a self-directed manner
• Ability to sit and work at a computer for extended periods
• Physically able to participate in training sessions, presentations and meetings
• Client-facing travel may be required
• Tenable office travel may be required 

#LI-Hybrid
#LI-KM1

Position Summary:

The Senior Pre-Sales Consultant (Cybersecurity) is a strategic, customer-facing role responsible for driving solution design and technical sales across enterprise security engagements. This role requires a strong blend of cybersecurity expertise, presales experience, and consultative problem-solving to translate complex customer requirements into scalable, multi-layered security architectures. You will work closely with sales, OEMs, and delivery teams to enable deal success, influence customer decisions, and drive revenue growth. The ideal candidate is hands-on, business-aware, and capable of engaging stakeholders across technical and leadership levels.

Key Responsibilities:

• Lead technical discovery and customer engagements to understand security challenges and requirements
• Design and present end-to-end cybersecurity solutions across SIEM, SOAR, XDR, NDR, SSE, NAC, WAF, and SOC services
• Deliver technical demos, workshops, and Proof of Concepts (PoCs) to validate solutions and drive deal progression
• Develop technical proposals, Statements of Work (SOWs), HLDs/LLDs, and solution documentation
• Support SOC and managed security services pre-sales including use-case design, onboarding models, and SLA definition
• Collaborate with sales, OEM partners, and delivery teams to align solutions with customer needs and business goals
• Drive RFP/RFI responses, competitive positioning, and solution differentiation in complex deals
• Act as a trusted advisor to customers by recommending best practices and guiding security transformation initiatives

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Security, Networking, or related field
• 6–13 years of experience in cybersecurity pre-sales, solution architecture, or security consulting roles
• Strong experience across SIEM, SOAR, XDR, NDR, NAC, WAF, SSE, SOC operations, and managed security services
• Solid understanding of networking fundamentals including routing, switching, firewalls, VPNs, and SD-WAN
• Proven experience in designing security architectures, delivering PoCs, and conducting customer workshops
• Experience in handling RFP/RFI responses, technical proposals, and end-to-end presales lifecycle
• Strong communication, presentation, and stakeholder management skills across technical and business audiences
• Ability to manage multiple priorities and work in fast-paced, cross-functional environments

Preferred Qualifications:

• Certifications such as CISSP, CCSP, CEH, Security+, CySA+, or OEM certifications (Palo Alto, Fortinet, Splunk, Elastic)
• Experience working with MSSPs, cybersecurity consulting firms, or OEM presales teams
• Strong understanding of compliance frameworks such as ISO 27001, NIST, GDPR, PCI-DSS
• Experience designing SOC architectures, detection use cases, or managed security service models
• Exposure to multi-vendor security environments and integration of diverse security technologies
• Experience engaging with CXO-level stakeholders and influencing strategic security decisions
• Ability to mentor junior presales team members and contribute to sales enablement initiatives
• Strong analytical and problem-solving mindset with focus on customer outcomes

The Role

We are looking for an elite engineer who builds like a hacker and communicates like a consultant. You will not just be building models in a notebook; you will be deployed to the front lines to build, architect, and ship end-to-end Agentic AI products directly for our most strategic customers.

This is a high-stakes role. You will face "tricky" customers who have vague requirements and high expectations. Your job is to translate their chaos into technical order, write production-grade code, and deploy autonomous agents that solve their actual business problems.

What You Will Do

• Build & Deploy (60%):

Design and ship full-stack AI applications. You own the pipeline from data ingestion to the LLM inference layer to the frontend interface.

Architect autonomous agentic workflows (using frameworks like LangChain, LangGraph, or custom implementations) that can reason, plan, and execute complex tasks.

Write robust, clean, and highly testable code (Python/Typescript). "It works on my machine" is not acceptable; it must work in the customer's restricted cloud environment.

Handle DevOps and MLOps constraints: Dockerizing agents, managing Kubernetes clusters, and optimizing inference latency.

• Customer Engineering (40%):

Serve as the technical face of the company for our most demanding accounts.

Navigate complex stakeholder environments. You will push back on unrealistic demands, clarify ambiguous requirements, and steer "tricky" customers toward technically feasible solutions without breaking rapport.

Translate technical constraints into business value for non-technical executives.

Generate high-quality data for our customers and ability to review the data generated by other experts. This is one of the most critical aspects of the role.

The "Must-Haves"

• Experience: 8–12 years of total engineering experience. You started as a strong Software Engineer and evolved into an AI specialist.
• Education: B.S./M.S. in Computer Science, Math, or Physics from a top-tier institution (IIT, MIT, Stanford, Harvard, Berkeley, CMU, or similar global top-ranking universities).
• Deep AI Fluency: You aren't just calling APIs. You understand RAG implementation nuances, vector database optimization, fine-tuning (LoRA/PEFT), and the architecture of agentic loops.
• Production Engineering: Experience with end-to-end deployment (AWS/GCP/Azure, CI/CD pipelines, Terraform, Docker).

The "Why You" (Soft Skills)

• Thick Skin & High EQ: You don't get flustered when a customer changes their mind for the third time in a week. You can hold your ground with a CTO and explain "why not" to a CEO.
• Extreme Attention to Detail: You catch the edge cases that others miss. You obsess over error handling, retry logic in agents, and data privacy.
• Grit: You enjoy the "messy" work of integrating legacy enterprise data just as much as prompting the latest model.

What will set you apart

• Public Code: A visible GitHub footprint is very helpful. We want to see your side projects, your contributions to open source, or your experiments with LLMs. Please include your GitHub link in your application.

Tech Stack

• Languages: Python (Expert).
• AI/Data (Expertise in all is not required): PyTorch, LangChain, LlamaIndex, Pinecone/Weaviate, OpenAI/Anthropic APIs, HuggingFace.
• Infra (Expertise in all is not required): Kubernetes, Terraform, AWS/GCP.

CannonDesign has an exciting opportunity for a Junior Accountant based in our Mumbai office. If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply. 

ABOUT THE ROLE

The ideal candidate will be an integral part of our corporate accounting team and will be responsible for a wide variety of accounting tasks throughout the department.  

HERE'S WHAT YOU'LL DO

• Accurate and timely invoicing monthly.
• Assist with month-end reporting for regional and consolidated corporate operations.
• Assist with year-end audit schedules.
• Collection correspondence and coordination of invoices.
• Input work plan budget and fee information into database.
• Review consultant invoices against project budgets and correctly code to project/account.
• Review consultant invoices for accuracy according to contract/budget and timeliness of payments.
• Assist in project accounting functions as assigned.
• Month-end reporting, collection of receivables, preparing and analyzing forecasts.
• Contractor/ Subcontractor billing and reconciliation of their work.
• Intercompany reconciliation. 
• Processes Vendor payments and Employee Expense Reports and reimbursements.
• Managing petty cash transactions.
• Edit and help maintain US Accounting software.
• Handling matters pertaining to statutory compliances which includes Tax and TDS returns.
• Complete Government Searches on all vendors and clients semiannually (SAM Searches).
• May handle other responsibilities as needed.

HERE'S WHAT YOU'LL NEED

• Qualified candidates must have minimum of 2 years of related accounting experience.
• Bachelors in Accounts/Finance or related field preferred.
• Good knowledge of general accounting practices
• Strong communication skills, exceptional time management and planning skills with the ability to multitask, maintain and prioritize deadlines.
• Working knowledge of tax compliances like TDS/VAT/GST/ Sales tax & Service tax.
• Proficiency in Microsoft Office and strong Excel skills required, Deltek Vision experience a plus.

Integrations (API) Engineer – Data Platform

Experience- 4-6 years

Location- Kochi, Chennai, Coimbatore, Mumbai, Pune

We are seeking an Integrations (API) Engineer to design, build, and manage APIs that expose data products from the data platform to downstream applications.

This role is responsible for ensuring that data is delivered reliably, securely, and in a way that is consumable by applications, acting as the bridge between the data platform and consuming systems.

Role Purpose

• Enable Data as a Service (DaaS) through well-designed APIs
• Ensure data products are consumable, performant, and reliable
• Act as the interface between data engineering and application teams

🔧 Key Responsibilities

API Design & Development

• Design and build APIs that expose data products
• Define:
• Endpoints
• Request/response structures
• Payload formats
• Ensure APIs align with data contracts and product definitions

Integration with Data Platform

• Partner with Data Engineers to consume curated datasets correctly and avoid duplicating transformation logic already handled upstream

• Ensure data delivered through APIs is governed, accurate, and fit for purpose

Consumer Integration Support

• Work closely with downstream teams (e.g. EQCR application team) to support onboarding, clarify API usage, and resolve integration issues

Performance & Reliability

• Meet agreed performance benchmarks and SLAs

• Own error handling, logging, and monitoring for all API surfaces

Security & Access Control

• Implement authentication, authorisation, and data access controls

• Ensure APIs comply with data security, governance, and regulatory standards

API Lifecycle Management

• Version APIs appropriately and manage change, deprecation, and backward compatibility

• Maintain clear, up-to-date documentation for all published APIs

Key Deliverables

• Production-ready APIs exposing governed data products
• API documentation covering endpoints, schemas, and usage patterns
• Integration support and onboarding for consuming applications

• Monitoring and alerting covering API performance and availability

Key Interfaces

• Data Engineers → source of curated datasets
• Data Product Manager → API requirements and use cases
• Data Consultant → data definitions, lineage, and rules
• Application Teams → API consumers
• Architecture → standards and patterns

Experience Required

• 4–8+ years in API development or integration engineering
• Strong hands-on experience with REST APIs, JSON, and data contract design
• Experience with Swagger, OpenAPI specification
• Experience of Azure API Gateway, Fast API, Azure Container Apps, Azure functions
• Proven experience integrating with data platforms or complex backend systems
• Solid understanding of API security patterns (OAuth 2.0, token-based auth, Managed Identities)

• Comfortable working across cross-functional teams in a fast-paced delivery environment

Nice to Have

• Experience in data platform environments (lakehouse, etc.)
• Experience in regulated environments
• Familiarity with event-driven architectures

Integrations (API) Engineer – Data Platform

Experience- 4-6 years

Location- Kochi, Chennai, Coimbatore, Mumbai, Pune

We are seeking an Integrations (API) Engineer to design, build, and manage APIs that expose data products from the data platform to downstream applications.

This role is responsible for ensuring that data is delivered reliably, securely, and in a way that is consumable by applications, acting as the bridge between the data platform and consuming systems.

Role Purpose

• Enable Data as a Service (DaaS) through well-designed APIs
• Ensure data products are consumable, performant, and reliable
• Act as the interface between data engineering and application teams

🔧 Key Responsibilities

API Design & Development

• Design and build APIs that expose data products
• Define:
• Endpoints
• Request/response structures
• Payload formats
• Ensure APIs align with data contracts and product definitions

Integration with Data Platform

• Partner with Data Engineers to consume curated datasets correctly and avoid duplicating transformation logic already handled upstream

• Ensure data delivered through APIs is governed, accurate, and fit for purpose

Consumer Integration Support

• Work closely with downstream teams (e.g. EQCR application team) to support onboarding, clarify API usage, and resolve integration issues

Performance & Reliability

• Meet agreed performance benchmarks and SLAs

• Own error handling, logging, and monitoring for all API surfaces

Security & Access Control

• Implement authentication, authorisation, and data access controls

• Ensure APIs comply with data security, governance, and regulatory standards

API Lifecycle Management

• Version APIs appropriately and manage change, deprecation, and backward compatibility

• Maintain clear, up-to-date documentation for all published APIs

Key Deliverables

• Production-ready APIs exposing governed data products
• API documentation covering endpoints, schemas, and usage patterns
• Integration support and onboarding for consuming applications

• Monitoring and alerting covering API performance and availability

Key Interfaces

• Data Engineers → source of curated datasets
• Data Product Manager → API requirements and use cases
• Data Consultant → data definitions, lineage, and rules
• Application Teams → API consumers
• Architecture → standards and patterns

Experience Required

• 4–8+ years in API development or integration engineering
• Strong hands-on experience with REST APIs, JSON, and data contract design
• Experience with Swagger, OpenAPI specification
• Experience of Azure API Gateway, Fast API, Azure Container Apps, Azure functions
• Proven experience integrating with data platforms or complex backend systems
• Solid understanding of API security patterns (OAuth 2.0, token-based auth, Managed Identities)

• Comfortable working across cross-functional teams in a fast-paced delivery environment

Nice to Have

• Experience in data platform environments (lakehouse, etc.)
• Experience in regulated environments
• Familiarity with event-driven architectures

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 60 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

The Global Finance Shared Service Center supports the core business with finance related matters, covering a wide scope of activities across the globe. We ensure suppliers and artists are paid on time for the amazing work they create.  We work closely with the local finance teams around the world which means we have an excellent understanding of how the company operates and are kept up to date with key developments in this exciting and fast paced industry. Our teams play a key role in ensuring Sony Music achieve their annual goals each year. 

The Order to Cash Reporting Analyst will be responsible for supporting the Senior Sales, Revenue Processing, & Reporting Analyst within the Sales Reporting department with sales and data quality analysis, business process improvements, communication, and special projects as directed by management

So, what’s the role all about?

NICE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NICE customer.  A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise, BPO and SMB sales teams by exceeding the below expectations.

How will you make an impact?  

• Proactively identifying and addressing our customer's technical needs and objections to drive new sales, and existing account expansion.
• Actively learning and mastering the NICE software portfolio at an intermediate level, in order to creatively apply our technology to help our customers achieve their business goals.
• Critically evaluating the technical sustainability of each new sales opportunity or Request for Proposal, ensuring that our contractual obligations to each new customer are accurate, and can be delivered in a timely manner.
• Helping facilitate a smooth transition from pre-sales to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience.
• Protecting NICE from projects where technical challenges outweigh the value of a technically problematic opportunity, and long-term partnership.
• Assisting our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the NICE software portfolio.
• Proactively identifying customer needs through a technical benefits assessment, carefully building the business value of the solution, in order to assist with overcoming potential objections to proposed technical solutions.
• Meeting with our prospective customers as a trusted technical advisor, developing a deep understanding of their current environment, key business challenges and goals, and helping prospective customers envision the benefits that can be realized through an advanced contact center deployment with NICE.
• Gathering valuable field data and product feedback from each customer engagement and working directly with Product Management to facilitate ideas for the long-term technical direction and development of NICE’s software portfolio.
• Providing an open and continuous knowledge transfer to the overall Sales Team and newly hired SEs, highlighting the technical aspects and benefits of our solution, and how to competitively position each product.
• Delivering partner enablement activities, ranging from ad-hoc updates to extended knowledge transfer sessions.
• Building and maintaining demo environments both for internal NICE usage and for our partners.
• Assisting in the preparation and response to customer RFP requests, carefully qualifying the prospective deal for technical feasibility.
• Scoping and building proofs of concept for prospective customers that require a hands-on experience of NICE products, to confirm the required performance of the solution within their environment.
• Developing detailed solution design documentation for each new customer, which will serve as the foundation of our technical engagement, and act as a bridge to seamlessly engage our Professional Services Organization, to provide the most effective onboarding experience.
• Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects.

Have you got what it takes?  

• Bachelor’s degree in computer science, IT/Business Information Systems, Communications or related field or equivalent work experience required.
• Strong background & experience in AI /GenAI-powered Virtual Agent, Agent Assist, Agentic AI, Knowledge Management
• Good knowledge of CCaaS- Omni-channel/digital, Proactive, ACD/Dialer, IVR, CRM capabilities & use-cases
• Good Knowledge of contact center operations & applications- Workforce Engagement Management (Recording, Quality & Performance Management, Workforce Management), Interaction Analytics & Automation (RPA), Voice of the Customer (VoC)
• Basic knowledge of IP telephony, SIP trunk, WebRTC
• Basic knowledge of cloud security
• Exceptional written and verbal communication skills
• Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner.
• Strong presentation skills – must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience.
• Analytical and quantitative abilities required – Must be able to interpret and explain financial and statistical information.
• Min 12+ years of Pre- sales experience
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
• Experience with programming or scripting languages such as Java script or Python, and including use of REST APIs.
• Detail-oriented, but able to digest the critical elements of a situation to withstand being hyper-focused on the minutia.
• Ability to multi-task in a challenging environment while maintaining a high level of ownership and responsiveness.

What’s in it for you?  

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!  

Enjoy NiCE-FLEX!   

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID: 9539
Reporting into: Director, Portfolio Solution Engineering
Role Type: Individual Contributor  

Job Title: Counterparty Credit Risk

About Us 

“Capco, a Wipro company, is a global technology and management consulting firm.

Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO? 

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. 

MAKE AN IMPACT 

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. 

#BEYOURSELFATWORK 

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. 

CAREER ADVANCEMENT 

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. 

DIVERSITY & INCLUSION 

We believe that diversity of people and perspective gives us a competitive advantage.  Role Description

Location - Mumbai

Experience – 12+ years

Role Summary

Capco is seeking a Senior Transformation Consultant with 12+ years of experience to lead Counterparty Credit Risk (CCR) transformation programs within the Investment Banking division of a leading Asian financial services firm.

The role requires a strong blend of program leadership, CCR domain expertise, and hands-on business analysis, along with the ability to manage senior MD-level stakeholders in a global environment.

Key Responsibilities

• Independently lead large-scale Counterparty Credit Risk transformation programs
• Manage end-to-end program delivery: governance, planning, risks, budgets, and stakeholder reporting
• Engage and influence MD-level and executive stakeholders
• Drive cross-functional coordination across Risk, Front Office, Finance, Operations, and Technology
• Lead business analysis activities:
• Requirements gathering and documentation (BRDs, functional specs)
• Regulatory impact analysis (SA-CCR, Basel III/IV)
• Target operating model design
• Process mapping and gap assessments
• UAT oversight and business validation
• Ensure alignment across multiple concurrent workstreams and competing priorities

Required Experience

• 12+ years in investment banking
• Strong experience delivering Counterparty Credit Risk transformation programs
• Hands-on experience in CCR business analysis
• Deep understanding of SA-CCR, exposure methodologies (PFE/EPE), capital and regulatory frameworks
• Proven track record managing senior MD-level stakeholders
• Experience working in global, matrixed organizations
• Excellent communication and executive presentation skills

**Additional Requirements

• Comfortable operating in a consulting environment representing Capco
• Open to 50% hybrid work model
• Flexible for shift-based work timings to support global stakeholders
• Ability to manage multiple competing priorities in a fast-paced transformation setting

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.