We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Senior Application Developer - Workday Finance

JOB ROLE SUMMARY: This is the position placed in the organization for building and developing relationship in the finance function from IT. You will be responsible for working day-to-day with your finance stakeholders to drive strategy, roadmap, and plan to deliver priorities that meet the current and future business transformation needs. You will be working with the senior leadership in accounting/finance and IT so prior experience working at that level is highly desirable. You should understand finance & accounting operations, modeling, processes, and reporting to influence and drive strategic decisions. Additionally, the position requires hands-on experience in gathering requirements, designing, building, and testing in Workday and Adaptive financial system. You should have working experience in integrating technologies and Workday security & reporting. This role requires influential skills to drive changes resulting from either the process changes, additional functionalities, or system enhancements. You need to be current with the technology to help drive changes for business benefits in the form of productivity, simplification, and standardization. You will interface with business teams regarding business problems, issues, and opportunities in the context of business requirements throughout the delivery lifecycle. You will analyze business information, translates requirements into functional specifications and champions business needs while balancing priorities, capabilities, and constraints of business environments. Additionally, you are required to spearhead some large projects from finance so having experience, knowledge of building project plans, schedule, risk and must have demonstrated work experience in executing projects using agile or waterfall methodologies.

DUTIES AND RESPONSIBILITIES:

• Lead/drive meetings and cadence with the senior leadership in the finance and accounting team for strategic priorities, key business transformation initiative or roadmap discussions.
• Lead Workday and Adaptive projects involving strategy, implementation support, and Enterprise Resource Planning (ERP) optimization related to Information Technology (IT) operations, business processes, security, and data integrity
• Lead/Participate in interactive discussions regarding requirements and possible methods of configuration within the Workday and Adaptive Module.
• Interact/partner with the business to understand their needs and usage of Workday and Adaptive. Obtain and document all requirements for all setup and business processes, including all self-service aspects.
• Plan, design, configure, test, and deploy functionalities for all new release, enhancements, or break/fix
• Develop reports, calculated fields, validation rules, conditional routing, and business processes that support the requirements outlined. Mitigate any opportunities of inaccurate data, business process routing, or impacts to other business areas.
• Configure financial model, attributes, dimensions, and user level access in Adaptive
• Integration Adaptive with other applications
• Execute the day-to-day activities of Workday and Adaptive advisory engagements for a variety of clients including process design, package implementation lifecycle support, and project reviews
• Conduct testing of configuration and develop functional test plans, coordinate user acceptance testing, and guide the business users through the testing phase.
• Review and map Workday business processes.  Advise the business on system services available within the Workday and Adaptive applications.
• Maintain the integrity of the Workday and Adaptive environment while being flexible and nimble to the business.
• Manage multiple competing priorities simultaneously and result in complete and accurate outcomes within a timely manner.
• Conduct root cause analysis to determine appropriate action plan for break/fix including impacted employees/users/data clean-up.
• Utilizes business knowledge to identify areas of systems improvement opportunity and submits proposals for analysis that lead to recommendations of systems improvements.
• Provides well thought out and actionable recommendations.
• Identify and communicate findings to senior management and businesses
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration; may have supervisory responsibilities
• Accountable for functional workstream and/or project activities assigned by functional lead or supervisor
• Interaction with all workstreams including technical, reports, conversion, change management and project management
• Adapt existing methods, tools, and procedures to create solutions to deliver on client needs
• Analyze business requirements to determine configuration solutions, documentation of requirements, solutions and impacts, alternatives, and final decisions

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Workday Financials or Adaptive Certified / Pro is highly desired.  CPA is a plus.
• 5+ years of work experience in accounting or related function
• 6+ years of configuring experience in Workday Financials, PeopleSoft, or SAP Financials
• 3+ years of experience in budgeting and forecast processes
• 2+ years of configurating experience in Workday PSA
• Bachelor’s or master’s degree in accounting.

The degree in Computer Science is acceptable provided the candidate has prior work experience in leading & supporting finance/accounting operations and fully conversant with financial processes.

• Strong verbal and written communication, and analytical skills
• Experience with implementation, EIB, and conversion to Workday preferred
• Ability to manage Workday and Adaptive security access, groups, and roles
• Demonstrate experience in building project plans, owning & executing projects.

  Shift timings

  1:30 PM to 10:30 PM

  We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Ensono Client Technical Advisors (CTA) are seasoned solutions architects focused on pushing forward technical innovation and transformation within the solution sets we provide. They work closely with our clients to understand their business drivers and corporate objectives. Through collaboration with internal technologists, CTAs create solutions that drive value for our clients. They also provide client and industry feedback to Ensono’s internal teams, which allows us to adjust our product and technology roadmaps. 

The CTA team works alongside and supports the Sales, Consulting and Service Management organizations to service large global clients. They work with the clients’ business and technical teams to create reference architecture frameworks and templates. They lead the effort to execute multi-year transformation initiatives in the clients’ environments. CTAs also help the account teams identify, pursue and close strategic business development opportunities while driving add-on business within existing accounts. As part of this, Client Technical Advisors must be effective in fostering executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, a CTA must work with and often lead multi-disciplinary teams. Ultimately, he/she remains of the owner of the technical design of a client’s environment.

Responsibilities:

• Collaborate with their counterparts in the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for large existing global clients
• Conduct discovery and assessment workshops (often in collaboration with resources from consulting, operations and product teams) to help drive further penetration of the client account
• Develop and document solutions that meet client’s (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
• Gain executive buy in for complex solutions by engaging in executive and senior-level technology discussions
• Gain clients’ confidence as a trusted advisor by offering consultation and recommendations drawing from technology know-how and past experiences
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Aid in driving stability and innovation within the client’s current and future state and create solutions based on client requirements and available product offerings

Requirements:

• Bachelor’s degree in engineering or computer sciences
• 7+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider)
• Proven experience in managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction
• Understanding of (and experience with) public cloud platforms (AWS, Azure) and hybrid solutions preferred
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance
• Good understanding of the sales process for large and complex opportunities including ITO
• Resourceful and confident in Crisis and Expectation management and confident under pressure
• Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
• Ability to work in a team environment and demonstrate strong problem solving skills
• Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
• Excellent organizational, interpersonal, and communication skills (oral, written and presentation)

Ensono Client Technical Advisors (CTA) are seasoned solutions architects focused on pushing forward technical innovation and transformation within the solution sets we provide. They work closely with our clients to understand their business drivers and corporate objectives. Through collaboration with internal technologists, CTAs create solutions that drive value for our clients. They also provide client and industry feedback to Ensono’s internal teams, which allows us to adjust our product and technology roadmaps. 

The CTA team works alongside and supports the Sales, Consulting and Service Management organizations to service large global clients. They work with the clients’ business and technical teams to create reference architecture frameworks and templates. They lead the effort to execute multi-year transformation initiatives in the clients’ environments. CTAs also help the account teams identify, pursue and close strategic business development opportunities while driving add-on business within existing accounts. As part of this, Client Technical Advisors must be effective in fostering executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, a CTA must work with and often lead multi-disciplinary teams. Ultimately, he/she remains of the owner of the technical design of a client’s environment.

Responsibilities:

• Collaborate with their counterparts in the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for large existing global clients
• Conduct discovery and assessment workshops (often in collaboration with resources from consulting, operations and product teams) to help drive further penetration of the client account
• Develop and document solutions that meet client’s (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
• Gain executive buy in for complex solutions by engaging in executive and senior-level technology discussions
• Gain clients’ confidence as a trusted advisor by offering consultation and recommendations drawing from technology know-how and past experiences
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Aid in driving stability and innovation within the client’s current and future state and create solutions based on client requirements and available product offerings

Requirements:

• Bachelor’s degree in engineering or computer sciences
• 7+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider)
• Proven experience in managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction
• Understanding of (and experience with) public cloud platforms (AWS, Azure) and hybrid solutions preferred
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance
• Good understanding of the sales process for large and complex opportunities including ITO
• Resourceful and confident in Crisis and Expectation management and confident under pressure
• Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
• Ability to work in a team environment and demonstrate strong problem solving skills
• Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
• Excellent organizational, interpersonal, and communication skills (oral, written and presentation)

Position summary: 

We are seeking a skilled and proactive Network Consultant to support the enterprise network infrastructure of our global clients in a 24x7 operational environment. The ideal candidate will have a strong background in managing corporate network environments, both on-premises and cloud-based, and will be responsible for resolving complex technical issues, driving infrastructure improvements, and supporting critical network operations. 

Note:

This position is specifically designed for professionals with a background in corporate or enterprise networking. Candidates whose experiences are primarily in ISP NOC operations, telecom core infrastructure, customer provisioning, desktop support, field support (across ISP, telecom, or banking sectors), or Level 1 monitoring roles are therefore discouraged from applying.

Key Responsibilities:

· Manage and support enterprise-grade network infrastructure, including hybrid cloud environments (AWS/Azure) 

· Configure and troubleshoot network components including routers, switches, SD-WAN, firewalls, VPNs, wireless controllers, and load balancers 

· Manage cloud networking components such as VPCs, VNets, NSGs, subnets, and cloud gateways 

· Provide L2-level troubleshooting for complex network and infrastructure issues 

· Independently perform L2-level activities for infrastructure upgrades, hardware refreshes, patching 

· Execute network changes following ITIL-based incident and change management practices 

· Participate in major incident management (P1/P2) and support on-call rotations 

· Ensure compliance with security and audit standards; participate in infra-audits 

· Collaborate with vendors for issue resolution and escalations 

· Mentor L1 team, support knowledge sharing, and drive operational excellence in shift-based support 

· Contribute to internal documentation, SOPs, and knowledge base updates 

Required Skills & Qualifications:

· Total Experience: 4 to 7 years 

· Relevant Network Experience (Enterprise/Corporate): 3 to 6 years 

· Proven hands-on L2-level experience with enterprise networking technologies 

(Cisco, Juniper, Fortinet, AWS, Azure, etc.) 

· Familiarity with network security best practices and configurations 

· Ability to work in 24x7 shift operations, including night/weekend rotations 

Preferred Skills & Qualifications:

· Bachelor's in computer science/IT/Electronics Engineering, M.C.A. or equivalent University degree 

· Industry certifications such as CCNA, CCNP, JNCIS, Fortinet NSE, or equivalent 

· Exposure to infra-audits, compliance processes, and security controls 

· Strong documentation, verbal and written communication skills 

· Good analytical, problem-solving, and decision-making skills 

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

Job Title: Senior Director, Customer Success & Solutions (Enterprise Segment) 

Department: Customer Experience 

Location: Remote US or India

HG Insights is the gold standard in Technographics. We give business decision-makers actionable intelligence on IT spend, technology installations, and contract timelines for millions of companies
worldwide. Customers like Microsoft, Google, and Amazon rely on our data to find their next best customer. We are a team built on precision, velocity, and genuine technical innovation — and we are looking for someone who wants to help us eat our own cooking.

Core Responsibilities (The Profile) We’re looking to attract a "Technical Business Leader" who excels in the following areas:

• Enterprise Gravitas & Governance: Demonstrate a track record of leading CSM & Solutions team for Global 2000 clients and navigating high-level organizational complexity. Establish AI powered GTM blueprints and best practices that allow enterprise customers to scale their HG implementations globally.
• The "CFO Whisperer" Skillset & ROI-Driven Solutioning: Guide your teams to effectively partner with C-suite stakeholders (CTO, CIO, CFO) to map business challenges to technical solutions, ensuring every architectural decision translates into a clear, phased ROI. You must have the ability to translate technical variables (like Data Orchestration or APIs) into tangible P&L impact (like Churn and Revenue).
• Modern Tech Fluency & GTM Automation Advisory: Apply deep expertise in how AI agents and data orchestration integrate into a scalable GTM engine. Drive the design of end-to-end enterprise GTM workflows, ensuring that HG solutions integrate seamlessly with existing CRMs, User Portals, and third-party Apps.
• The Force Multiplier & Proof of Value (PoV): Build a team of "consultative experts" rather than just managing a group of contributors. Direct the technical execution of PoVs, shifting the team's focus from "does it work?" to "how much value does this create for the business?".
• Financial Modeling & Cross-Functional Alignment: Foster collaboration between Sales, Solutions, and Customer Success to build "Business Value Assessments" that quantify the impact of architectural choices on the customer’s bottom line.

How to Measure Success

To clarify the bar for top-tier candidates, success in this role is defined by the following measurable outcomes:

• Retention & Growth: Drive the strategy to maintain 90%+ GRR and unlock 110%+ NRR via strategic expansion.
• Operational Velocity: Reduce Enterprise time-to-value and onboarding cycles by ~20% YoY through AI & process innovation.
• Predictability: Refine a health-scoring model with high accuracy (~90%) in predicting renewals.
• Executive Impact: Cement "Strategic Partner" status by leading high-impact Executive Business Reviews (EBRs) for 100% of our Tier-1 accounts.

What We’re Looking For

• Experience: 15+ years in technical leadership roles (Enterprise CSM, Solutions Architecture or System Integration), specifically working with Global 2000 companies.
• Business Mindset: You understand a P&L statement as well as you understand GTM workflow and org design, and you can effectively explain technical concepts like "Latency" in terms of business metrics like "Customer Churn".
• Technical Breadth: Deep knowledge of Platform, API, Agents, MCP, Data Orchestration, and Go-To-Market (GTM) methodologies.
• The "Consultant" Edge: Exceptional storytelling and presentation skills. You can walk into a boardroom and turn a skeptical CFO into a project champion, and you can mentor your team to do the same.
• Education: A B.S. in Data Science or a related field is desired; an MBA or TOGAF certification is a significant plus.
• Strong GTM intelligence Experience

WHO YOU ARE:

The Senior Product Manager leads the Product Life Cycle and strongly contributes to the research & development activities related to the design and development of our products and qualification or re-qualification of new and existing products. The individual will work with Zinnia’s Product Organization to ensure alignment with organization’s strategy and vision.

WHAT YOU’LL DO:

• Lead & contribute into the execution of product lifecycle processes for our Insurtech products/platforms, work with cross-functional teams to ensure fulfilment of product requirements, evaluates product performance and transition products from development to commercialization.
• Lead technical discussions with Engineering teams & thoroughly manage technical/business requirements.
• Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases.
• Mentor/Drive a team of Product Managers while acting as a technical consultant to the product organization and leads research, and prototyping of innovative technologies and products.
• Ensures the technology and architectural roadmap of engineering is properly aligned with and supports the product/business road map.
• Acts as a customer liaison on technical issues related to product integration, custom development and requirements.
• May lead major releases and ensure feature enhancements respond to customer requests.
• Responsible for product delivery managing schedules and tasks related to all aspects of product development.

WHAT YOU’LL NEED:

• 8+ years of experience into Product Management, including analyzing software/product design, development, and deployment.
• Bachelor’s/Master's or equivalent Degree in technology or related field
• Strong Background of working as a Technical Product Manager or Business Analyst/Product Analyst in an enterprise environment.
• Hands-on understanding of API Integration, SQL, Data Analysis etc.
• Strong understanding of SDLC & technology system interfaces, data integration, networks, and operating systems
• Coaching & mentoring a team of Product Managers or Product Owners
• An SME who performs work with a high degree of latitude; handles the most complex issues.
• Possess strong Communication skills, Problem-solving & Analytical thinking skills.
• Can lead individual assignments & deliver with strong expertise
• Expert level experience in delivery methodologies (Scrum/Kanban) and the use of relevant tools
• Ability to influence, lead, and work as part of a cross-functional in a global team setup
• Experience in Life & Annuity Industry is preferred, not mandatory

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

_#LI-RS1

What's the Role All About? 

 The Manager, Business Consulting (AI Adoption ), is a pivotal leadership role within our Customer Services Automation AI Center of Excellence. This position will lead a team responsible for driving measurable adoption, consumption, and business value across our AI customer base.

This is a people leadership role focused on ensuring customers achieve sustained usage and operational impact from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI. You will lead a team of consultants, partner cross-functionally across Customer Success, Product, Delivery, Sales, and Engineering, and help build the repeatable motions required to scale AI adoption globally.

This role is not focused on feature enablement alone. It is focused on business outcomes, workflow integration, value realization, and adoption at scale.

How Will You Make an Impact? 

As the Manager,Business Consultant, you will

• Lead and develop a team of AI Adoption Consultants
• Drive adoption and consumption outcomes across a portfolio of enterprise AI customers
• Build and improve repeatable adoption playbooks, scorecards, and operating rhythms
• Partner with internal teams to remove blockers and accelerate customer time-to-value
• Translate AI usage into business value, operational KPI improvement, and executive-ready narratives

Team Leadership

• Manage, coach, and develop a team of AI Adoption Consultants
• Set clear expectations, inspect quality of work, and drive a high-performance culture
• Support hiring, onboarding, capability building, and talent development
• Ensure team execution is aligned to customer outcomes and business priorities

AI Adoption & Value Realization

• Lead adoption strategy across a portfolio of enterprise AI customers
• Ensure customers achieve sustained usage targets and measurable business impact
• Identify adoption gaps, usage risks, and underconsumption patterns, and drive recovery plans
• Oversee adoption scorecards, account reviews, and executive-ready action plans
• Reduce time-to-value and improve adoption consistency across the portfolio

Workflow & Operational Transformation

• Guide teams in embedding AI into contact center workflows, agent routines, and customer journeys
• Help customers redesign processes to improve containment, reduce manual effort, and increase productivity
• Ensure AI solutions are operationalized, not just deployed

Cross-Functional Leadership

• Partner with Customer Success, Product, Engineering, Delivery, Sales, Education, and Support teams to accelerate adoption outcomes
• Escalate systemic blockers and influence action across internal stakeholders
• Bring customer insights and Day 2+ feedback into product and process improvement discussions

Business Value Storytelling

• Connect AI adoption to contact center KPIs and business outcomes
• Help customers and internal stakeholders understand the operational and financial impact of AI
• Support executive business reviews with clear, data-driven insights and recommendations.

Success Measures

Success in this role will be measured by:

• Sustained AI usage growth across assigned customer portfolio
• Achievement of adoption targets within six months of go-live
• Reduction in time-to-value
• Improvement in operational KPIs such as AHT, ACW, containment, CSAT, and agent productivity
• Quality and consistency of team execution
• Customer satisfaction, executive confidence, and referenceability

Have You Got What It Takes? 

• 18+ years of experience in contact center, CCaaS, customer success, professional services, digital transformation, AI adoption, or value realization
• 4+ years of experience leading direct reports in a customer-facing or consulting environment
• Strong experience working with enterprise customers in complex, matrixed environments
• Proven success driving measurable business outcomes and KPI improvement
• Strong understanding of contact center operations and key service metrics, including: AHT, ACW, FCR, Containment, Service Level, Occupancy, Agent Productivity
• Experience leading cross-functional initiatives involving AI, automation, workflow redesign, or conversational AI
• Strong executive communication, coaching, and stakeholder management skills
• Strong analytical and problem-solving ability with a bias for action

You Will Have an Advantage If You Also Have: 

• Experience with NICE, Genesys, Five9, or other CCaaS platforms
• Experience with conversational AI or automation platforms such as Cognigy, Amelia, or Omilia
• Experience in SaaS, CCaaS, or large-scale service operations
• Change management training or certification
• Familiarity with generative AI and enterprise AI use cases

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID -  10422

Reporting Into: Director , Professional Services

Role Type: People Management 

Position Summary:

We are seeking a Solution Architect – (AI Infrastructure & Hybrid Cloud) to lead the strategic design, architecture, and deployment of large-scale, enterprise-grade Red Hat OpenShift and Kubernetes environments. As a technical authority at the L4 level, you will be responsible for defining the blueprint of our cloud-native infrastructure, ensuring it is secure, scalable, and highly automated.
The ideal candidate acts as the bridge between traditional infrastructure and modern DevOps, serving as the lead design authority for global clients. You will collaborate with Network and Firewall Architects to build a unified fabric where containerized workloads, legacy data centers, and hybrid cloud environments coexist seamlessly through advanced automation and Infrastructure-as-Code (IaC).

Key Responsibilities:

• Architect and Design Enterprise OpenShift Solutions: Lead the high-level design (HLD) and low-level design (LLD) for multi-tenant Red Hat OpenShift and Kubernetes clusters across on-prem and hybrid cloud environments.
• Define the technology stack, standards, and blueprints for deploying AI solutions across global, multi-region public clouds (AWS/Azure/GCP) and diverse on-premise hardware.
• Oversee the successful end-to-end rollout of critical services including AI SOC, OpenShift AI, and AI-based Cybersecurity Log Optimization.
• Drive Network DevOps Strategy: Define and standardize the automation roadmap using Ansible, Terraform, and Python to achieve "Zero-Touch" infrastructure provisioning and configuration.
• Lead Customer & Stakeholder Engagement: Act as the primary technical consultant for global clients, leading design workshops, architecture validation, and executive-level technical reviews.
• Integrate Advanced AI apps, Networking & Security: Collaborate with Pre-sales, AI application developers & Engineers, Firewall Architects to design secure AI agents & use cases, container networking (CNI) models, implementing Zero-Trust security, service mesh (Istio), and micro-segmentation within OpenShift environment.
• Optimize Hybrid Infrastructure: Oversee the seamless integration of OpenShift with physical networking (Cisco ACI, VXLAN) and virtualized platforms (RHEL-V, VMware ESXi).
• GPU & Hardware Orchestration: Design and manage hardware acceleration using the NVIDIA GPU Operator and Node Feature Discovery (NFD). Implement Multi-Instance GPU (MIG) and time-slicing to optimize resource utilization across multi-tenant clusters.
• Establish CI/CD Governance: Architect robust CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions) for infrastructure and application delivery, ensuring compliance and security are baked into the workflow.
• Lead Observability & Reliability: Design comprehensive monitoring and logging architectures using Prometheus, Grafana, and ELK stack to ensure 99.99% availability of cluster services.
• Mentorship & Technical Leadership: Guide and mentor L2/L3 engineers, providing expert-level escalation support and establishing best practices for the DevOps and Network teams.
• Innovation & R&D: Evaluate and introduce emerging technologies such as Advanced Cluster Management (ACM), Advanced Cluster Security (ACS), and Cloud-Native Networking (OVN-Kubernetes).

Basic Qualifications:

• Bachelor’s or master’s degree in computer science, Engineering, or a related field
• 10+ years of progressive experience in systems architecture, infrastructure engineering, or network DevOps.
• Expert/Architect-level proficiency in OpenShift (RHOS), and Kubernetes architecture in large-scale production environments.
• Experience architecting hybrid-cloud OpenShift solutions involving AWS (ROSA), Azure (ARO), or Google Cloud.
• Proven track record in Automation & IaC: Mastery of Ansible, Terraform, and Git-based workflows to manage complex infrastructures.
• Deep understanding of Linux (RHEL) Internals: Mastery of kernel networking, storage drivers (CSI), and container runtimes (CRI-O).
• Strong Network Background: In-depth knowledge of BGP, VXLAN, and EVPN as they apply to connecting containerized workloads to physical data center fabrics.
• Experience in "Architecture as Code": Ability to develop and maintain compliance artifacts, design validation reports, and automated documentation.
• Excellent Leadership Skills: Demonstrated ability to manage high-stakes customer relationships and lead cross-functional technical teams

Preferred Qualifications:

• Certifications: Red Hat Certified Architect (RHCA), Red Hat Certified Specialist in OpenShift (Administration/Development), or CKA/CKS (Certified Kubernetes Administrator/Security), AWS/GCP Certified DevOps Engineer, AWS Certified SysOps Administrator, HashiCorp Certified: Terraform Associate
• Red Hat Certified OpenShift Administrator, AWS Certified AI Practitioner, Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP)
• Security Focus: Exposure to DevSecOps tools (e.g., Quay, StackRox) and zero-trust framework implementation
• Legacy Integration: Familiarity with Cisco ACI, Arista CloudVision, or Juniper Apstra for end-to-end automation integration
• Red Hat OpenShift AI (ROAI) expertise will be preferred
• Familiarity with LLM deployment requirements and vector database infrastructure
• Background in Cybersecurity infrastructure (SIEM, SOAR, SOC & VAPT platforms)
• Experience with MLOps infrastructure (Kubeflow, MLflow) and high-speed telemetry pipelines

Overview of Role

We are seeking a seasoned Oracle DBA with 5–8 years of experience to join our Managed Services team. This role is unique; you will be responsible for maintaining the stability and performance of our current legacy environments while simultaneously architecting, migrating, and managing our future-state database infrastructure.

As a consultant-minded DBA, you will act as a trusted advisor to our customers, ensuring their data remains secure, highly available, and scalable as they transition to modern cloud or hybrid architectures.

Responsibilities

Core Database Management (Current State)

• Administration: Perform day-to-day monitoring, maintenance, and troubleshooting of Oracle 12c, 19c, and 21c environments.
• Performance Tuning: Proactively identify bottlenecks using AWR, ADDM, and ASH reports. Optimize complex SQL queries and memory structures.
• High Availability: Manage and maintain Oracle RAC, Data Guard, and GoldenGate for real-time replication and disaster recovery.
• Security & Patching: Execute quarterly RU/PSU patching and ensure compliance with security standards (encryption, auditing, and user access control).
• Exadata: Strong expertise in managing Oracle databases on Oracle Exadata, including deployment, configuration, patching, and lifecycle management.

Strategic Transition (Future State)

• Cloud Migration: Lead the migration of on-premises databases to Oracle Cloud Infrastructure (OCI), AWS (RDS/EC2), or Azure.
• Modernization: Implement and manage Autonomous Databases (ADW/ATP) and Exadata Cloud Service.
• Infrastructure as Code (IaC): Utilize Terraform or Ansible to automate database provisioning and configuration management.
• Architecture Design: Assist in designing scalable, multi-tenant architectures that align with the customer’s long-term digital transformation goals.

Managed Services Excellence

• SLA Management: Ensure all database services meet or exceed defined Service Level Agreements (SLAs).
• Customer Advisory: Translate technical database concepts into business value for stakeholders.
• Incident Management: Lead Root Cause Analysis (RCA) for critical production outages.

Qualifications

• Experience: 5–8 years of dedicated Oracle DBA experience, preferably within a Managed Services Provider (MSP) or a large-scale enterprise environment.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications: Oracle Certified Professional (OCP) is required; OCI Solutions Architect or Autonomous Database Specialist certifications are highly desirable.
• Communication: Exceptional verbal and written communication skills with the ability to manage client expectations during high-pressure migrations.
• Mindset: A forward-thinking approach—you don't just "fix" databases; you optimize them for the future.

So, what’s the role all about?
We’re looking for a seasoned Business Consultant to join our Global Cloud Services team at NICE Actimize. This role is centered around end-to-end business development and consultative services focused on financial crime solutions. You’ll be instrumental in driving business transformation, increasing adoption of NICE Actimize technologies, and delivering measurable impact through our Business Consulting methodology.

How will you make an impact?
You’ll collaborate with account teams, clients, and internal stakeholders to expand our Cloud Professional Services footprint. Your expertise will guide clients through transformation initiatives, while your leadership will ensure the successful delivery of consulting engagements.

Key responsibilities include:

• Driving growth opportunities and supporting go-to-market strategies for Cloud Services
• Acting as a trusted advisor throughout the customer lifecycle
• Identifying upsell and cross-sell opportunities within existing accounts
• Leading and managing consulting engagements across global teams
• Providing direct and indirect consulting tailored to client needs
• Mentoring team members and ensuring quality assurance
• Developing actionable implementation plans
• Delivering consulting services in financial crime prevention and performance improvement
• Ensuring measurable business impact and ROI for clients
• Promoting NICE Actimize solutions in collaboration with product and sales teams
• Building relationships within the partner ecosystem

Have you got what it takes?

• 8+ years of business consulting experience in financial crime within a services firm, consulting firm, regulatory body, or large financial institution
• Subject matter expertise in financial crime, performance management, business analysis, and training
• Proven business development experience with services-led solutions
• Strong track record in opportunity development and service sales
• Excellent communication and presentation skills
• MBA/MSc preferred; BA/BS required
• Professional compliance qualification from ICA or CAMS is a must

Interpersonal Skills

• Strong mentoring and team development capabilities
• Exceptional customer-facing and consultative selling skills
• Ability to influence stakeholders at all levels, including C-suite
• High accountability and commitment to service excellence
• Proactive, self-driven, and adaptable in dynamic environments
• Skilled at managing multiple priorities with a solution-oriented mindset
• Clear and persuasive communicator

Technical/Domain Knowledge & Experience

• Proficiency in Microsoft Office
• Expertise in database operations and SQL
• Deep understanding of Transaction Monitoring, Sanctions Screening, KYC/CDD, and/or Fraud Detection
• Familiarity with strategy, operations, and data analysis methodologies

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NiCE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8625

Reporting into: Group Manager, Actimize
Role Type: Individual Contributor

The Role

We are looking for an elite engineer who builds like a hacker and communicates like a consultant. You will not just be building models in a notebook; you will be deployed to the front lines to build, architect, and ship end-to-end Agentic AI products directly for our most strategic customers.

This is a high-stakes role. You will face "tricky" customers who have vague requirements and high expectations. Your job is to translate their chaos into technical order, write production-grade code, and deploy autonomous agents that solve their actual business problems.

What You Will Do

• Build & Deploy (60%):

Design and ship full-stack AI applications. You own the pipeline from data ingestion to the LLM inference layer to the frontend interface.

Architect autonomous agentic workflows (using frameworks like LangChain, LangGraph, or custom implementations) that can reason, plan, and execute complex tasks.

Write robust, clean, and highly testable code (Python/Typescript). "It works on my machine" is not acceptable; it must work in the customer's restricted cloud environment.

Handle DevOps and MLOps constraints: Dockerizing agents, managing Kubernetes clusters, and optimizing inference latency.

• Customer Engineering (40%):

Serve as the technical face of the company for our most demanding accounts.

Navigate complex stakeholder environments. You will push back on unrealistic demands, clarify ambiguous requirements, and steer "tricky" customers toward technically feasible solutions without breaking rapport.

Translate technical constraints into business value for non-technical executives.

Generate high-quality data for our customers and ability to review the data generated by other experts. This is one of the most critical aspects of the role.

The "Must-Haves"

• Experience: 8–12 years of total engineering experience. You started as a strong Software Engineer and evolved into an AI specialist.
• Education: B.S./M.S. in Computer Science, Math, or Physics from a top-tier institution (IIT, MIT, Stanford, Harvard, Berkeley, CMU, or similar global top-ranking universities).
• Deep AI Fluency: You aren't just calling APIs. You understand RAG implementation nuances, vector database optimization, fine-tuning (LoRA/PEFT), and the architecture of agentic loops.
• Production Engineering: Experience with end-to-end deployment (AWS/GCP/Azure, CI/CD pipelines, Terraform, Docker).

The "Why You" (Soft Skills)

• Thick Skin & High EQ: You don't get flustered when a customer changes their mind for the third time in a week. You can hold your ground with a CTO and explain "why not" to a CEO.
• Extreme Attention to Detail: You catch the edge cases that others miss. You obsess over error handling, retry logic in agents, and data privacy.
• Grit: You enjoy the "messy" work of integrating legacy enterprise data just as much as prompting the latest model.

What will set you apart

• Public Code: A visible GitHub footprint is very helpful. We want to see your side projects, your contributions to open source, or your experiments with LLMs. Please include your GitHub link in your application.

Tech Stack

• Languages: Python (Expert).
• AI/Data (Expertise in all is not required): PyTorch, LangChain, LlamaIndex, Pinecone/Weaviate, OpenAI/Anthropic APIs, HuggingFace.
• Infra (Expertise in all is not required): Kubernetes, Terraform, AWS/GCP.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

The Role

As a Data Solutions Consultant, you will support some of Addepar’s complex and high-touch client data implementation projects. You’ll design scalable solutions to transform and integrate clients’ portfolio data into Addepar, and build expertise across both technical and business domains.

You’ll also be among the first members of the Data Solutions team based in India, helping establish our presence in the region while working closely with colleagues across the U.S., U.K., and other global offices. This is a collaborative role offering the opportunity to shape our operating model locally and strengthen how our global teams deliver together.

Beyond client delivery, you’ll also have the opportunity to participate in internal  innovation; contributing to  automation, tooling, and best practices that enable scale and elevate how we operate globally. This is an individual contributor position for someone who thrives at the intersection of finance, data, and technology, and is excited to make a global impact from India. 

Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position.

What You’ll Do

• Support  complex client implementations: execute data conversion projects to extract, transform, and load historical portfolio data from clients’ legacy systems into Addepar
• Build  scalable data solutions:  Translate client requirements into flexible, sustainable workflows that enable accurate reporting and analysis, with guidance from senior team members
• Contribute to  a portfolio of high-impact projects:  Manage multiple concurrent client engagements, prioritizing effectively and driving each to successful completion
• Collaborate across teams: Building knowledge of  investment-related data and partner closely with Services, Sales, Product, and Engineering to deliver tailored client outcomes
• Champion operational excellence:  Identify and lead opportunities to streamline, automate, and improve our delivery processes and workflows

Who You Are 

• Experienced: 2+ years of experience in technology, finance, or consulting, with a strong record of leading complex data or financial system integration projects
• Technical: Proficiency in Python and SQL. You should be comfortable navigating large datasets, streamlining data flows (ETL), and finding ways to automate repetitive manual tasks to improve efficiency. Experience/familiarity with Databricks and API workflows is a plus.
• Investment-Savvy: 
• A foundational grasp of the investment landscape. You understand how different assets work—like stocks, bonds, and derivatives—and you’re familiar with the basics of how portfolios are tracked and accounted for.
• Experience working directly with the building blocks of investment data. You’ve handled things like security identifiers, trade records, and market pricing updates, and you understand how this information flows through a financial firm.
• Technical Translation: Ability to articulate technical architectures to non-technical internal teams, converting technical requirements into clear, actionable business value.
• Solutions-Oriented: Curious problem-solver who takes initiative and is developing  ownership and accountability in ambiguous environments
• Collaborative: Eager to work across teams and functions to deliver measurable impact
• Process-Minded: Highly organized, detail-oriented, and continuously looking for ways to improve efficiency and scale
• Adaptable: Thrives in a fast-paced environment with evolving priorities and global stakeholders

A Note on Requirements

Don’t check every single box? Apply anyway. We are looking for curious, motivated individuals. If you are passionate about the intersection of finance and tech but don't meet every specific qualification listed above, we still want to hear from you and see if your unique skills could be a fit for our team.

Important Note: This role will require you to work from Pune office 3 days a week in UK shift i.e. 2:30 PM to 11:30 PM IST. (hybrid role)

Overview of Role

As a Solution Consultant, you will work closely with Sales, Engineering, and Service Delivery teams to ensure our customers are achieving successful implementations. You will be responsible for crafting robust architectural proposals and delivering Statements of Work (SOWs) that engineering teams can successfully execute. Through your collaborative interactions with our teams and clients, you’ll have an active role in shaping our customer’s experience from start to finish.

In partnership with the sales team, you will formulate and execute a technical sales strategy to exceed revenue objectives through the adoption of the Google Cloud Platform. As a trusted customer advocate, you will help customers understand best practices around advanced cloud-based solutions, and how to migrate existing workloads to these solutions. Additionally you will educate customers of all sizes on the value proposition of Cloud and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud or on-premise as needed.

Responsibilities

• Collaborate with sales and engineering teams to understand customer requirements and develop tailored cloud solutions using Google Cloud Platform services.
• Build strong relationships with key stakeholders and decision-makers to drive customer success and satisfaction.
• Specify the deliverables of services projects by developing detailed project Statement of work (SOWs).
• Put on consulting hat during stakeholder engagements and drive full stack thinking around both business and technology levers
• Assist the sales team with the preparedness and delivery of technical presentations, estimations, and Statements of Work.
• Be a technical and business consultant to our clients before, during, and after implementations.
• Differentiate 66degrees products and services from our competitors by understanding the market and industry intimately.
• Design and propose custom cloud based solutions for clients based on your research and their needs.
• Prepare demonstrations and proof of concept environments based on client requirements.
• Act as a technical resource for our team by continually bringing value and an innovative mindset to our projects.
• Assist with and perform deliverable work for clients to gain first-hand experience with solutions. 
• Embrace 66degrees team mentality by providing our team general support on new products and technology in the market.

Qualifications 

• 3+ years of experience working within Google Cloud Platform (GCP) or Azure/AWS; GCP Preferred.
• Professional level certification in GCP is required within first 90 days of employment.
• Experience strategizing, designing, architecting, and leading the deployment of scalable solutions on GCP, strongly preferred. 
• Experience with traditional and cloud infrastructure as well as cloud migrations.
• Experience with the primary managed data services within GCP, including Cloud Bigtable, Cloud Spanner, Cloud SQL, or BigQuery.
• Experience with using AI Platform, GE Agent Platform, Agent Studio, or BigQuery ML to manage and deploy machine learning models.
• Specify the deliverables of services projects by developing detailed project scopes of work (SOWs); Assist sales team with preparedness and delivery of technical presentations, estimations, and Statements of Work.
• Experience with container engines: Kubernetes, Docker, AWS Elastic Container Service.
• Experience with automation technologies including Terraform, Google Cloud Deployment Manager, AWS Cloud Formation or Microsoft Azure Automation
• Experience working with engineering and sales teams to elicit customer requirements.
• Ability to communicate across business units and the ability to interface with and communicate complex technical concepts to a broad range of internal and external stakeholders
• Advocate and demonstrate the value of the Google Cloud and service offerings to prospects.
• India: Willingness to work 12.30pm to 9.30pm IST shift for overlap with global team. 

So, what's the role all about?

We are seeking a highly experienced and client-facing FCC Business Consultant to support the Director of Professional Services in delivering high-impact, outcomes-led transformation engagements across our Intelligence Driven Operations Services (IDOS). This role operates at the intersection of business analysis, FCC operations expertise, and client advisory—ensuring operational optimisation across KYC, Transaction Monitoring, and Screening environments.

How will you make an impact?

• Lead and facilitate client workshops to elicit business requirements and transformation objectives.
• Conduct current-state and future-state process mapping across KYC, Transaction Monitoring, Screening, and Investigations.
• Perform operational impact assessments aligned to technology deployments and service transitions.
• Assess and optimise alert triage and investigation workflows.
• Design operating model enhancements to improve efficiency, governance, and SLA adherence.
• Identify opportunities to leverage automation and AI to enhance operational efficiency and user experience.
• Drive user adoption initiatives and stakeholder alignment sessions.
• Produce BRDs, functional specifications, and implementation artefacts.
• Partner with Product, Technology, and Delivery teams to align solutions with operational requirements.
• Identify operational risks, regulatory implications, and control gaps.
• Provide consultative guidance to senior client stakeholders.
• Produce executive-level reporting and transformation roadmaps.
• Travel globally as required for workshops and client engagements.

Have you got what it takes?

• 8+ years of experience in Financial Crime Compliance operations or consulting.
• Hands-on experience in KYC, Transaction Monitoring, Screening, and/or Investigations.
• Strong understanding of FCC Investigation Operating Models and regulatory expectations.
• Proven experience facilitating client workshops and eliciting requirements.
• Expertise in process mapping and operational optimisation.
• Prior consulting experience within financial services is desirable.
• Experience supporting technology implementation programmes is preferred.
• Excellent stakeholder management skills.
• Strong documentation skills including BRDs and process maps.
• Willingness to travel globally.
• Project Management / Business Analyst certification desirable.

Interpersonal Skills

• Excellent stakeholder management capability.
• Strong analytical and problem-solving mindset.
• Commercially aware with strong ownership.
• Credible and confident in global client environments.
• Proactive and collaborative.

Requisition Details

Role Type: Individual Contributor
Reporting to: Group Manager
Requisition ID: 10183

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Summary:

 Selects, develops and evaluates staff to ensure efficient operation of the function. Responsible for directing and executing day-to-day operations. Oversees delivery of services or functions of the group in accordance with organizational objectives. Recommend and implement operational improvements. Participates in annual budget process, periodic forecasting, and periodic analysis of operations performance.

Job Responsibilities:

• Leadership & Strategy:
• Lead the IT team responsible for the Workday application, providing direction, mentorship, and support.
• Develop and implement strategic plans for the Workday platform to align with business objectives.
• Collaborate with senior leadership to identify opportunities for leveraging Workday to improve business processes.
• Project Management:
• Oversee the planning, execution, and delivery of Workday-related projects.
• Ensure projects are completed on time, within scope, and within budget.
• Manage stakeholder expectations and communicate project status effectively.
• Technical Expertise:
• Provide technical guidance and support for the Workday application, including configuration, integration, and troubleshooting.
• Stay updated on the latest Workday features and best practices to ensure the platform is utilized to its full potential.
• Coordinate with vendors and external partners to resolve issues and implement enhancements.
• Operational Excellence:
• Ensure the stability, security, and performance of the Workday application.
• Develop and enforce policies and procedures for system use and data management.
• Monitor system performance and implement improvements as needed.
• Team Development:
• Foster a collaborative and innovative team environment.
• Identify training and development opportunities for team members.
• Conduct performance reviews and provide constructive feedback.

Mandatory Skills

• Be able to work with the business team to document business requirements.

• Can analyze requirements to come up with design options by assessing impact on associated up-stream and down-stream systems, tools and processes.
• Work with the business and internal WD team to help decide on the optimal design.
• Be able to independently work on configuring/building the design in the system.
• Document design and build specifications.
• Can come up with the testing scenarios and requirements for testing.
• Have about 8-10+ years of hands-on experience in implementing Workday as a core WD expert in a global setup.
• Can work as a ‘go to’ in-house expert for providing technical solution to the HR team globally.  
• A strategic thinker to:
• Collaborate with senior leadership to identify opportunities for leveraging Workday to improve business processes
• Be an innovator to promote process automation using WD and non-WD tools.
• Drive AI solution by working with WD vendor or internal AI team.
• Some experience on managing the delivery would be a plus
• Be a mentor to help team advance their technical skills.
• Strong communication and inter-personal skills.
• Have contributed on WD community is desirable skill. 

Preferred Skills:

• Workday certification(s).
• Experience with Workday integrations and reporting.
• Knowledge of HR processes and systems.

Shift Timing: 1:30 PM IST to 10:30 PM IST

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.

Required Skills & Experience:

• Hands-on experience with .NET C# platforms.
• Experience with Azure cloud services and Azure DevOps (CI/CD, Test Plans, environment management).
• Experience designing, implementing, and automating non-UI tests for .NET C# applications and cloud-based systems.
• Experience with Behaviour driven design (BDD) Automation
• Experience with SQL
• Understanding of CI/CD practices and release management in .NET environments.
• Excellent analytical, problem-solving, and communication skills.

Desirables:

• Hands-on experience with MQ technologies
• Experience with AI / agentic workflows
• Experience with SpecFlow/Reqnroll and NUnit
• Experience with performance testing

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request

Modernization Technology Consultant Senior

About the role and what you'll be doing

Are you ready to step into a leadership role on an engineering team that is helping to modernize clients’ mainframe solutions? In this role, you will be working with a team of experts responsible for delivering a quality product to the client on schedule. ExperSolve, an Ensono company, migrates legacy applications to modern platforms, such as Java Spring and C# .NET, using automated tools. The Senior Modernization Software Engineer will be responsible for taking the lead on projects, developing the core classes for the client’s modernized environment, and interfacing with customers.

For local applicants, there will be opportunities to work with the team offshore in India (Pune/Bangalore/Chennai/Hyderabad), but this position can be remote as well.

Responsibilities:

• Leading client meetings and interaction, being the relentless ally for the client and unleashing them to do great things
• Applying Java or C# coding skills in an Eclipse or Visual Studio modernization environment
• Developing our core Java or C# libraries for modernized environments
• Assume technical leadership on projects to test modernized code to ensure it is performing as intended.
• Ensure that problems are appropriately analyzed, and code corrections and improvements properly implemented.
• Providing consultation and teachable moments to more junior members of the team

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply.

Required Qualifications  

• 5+ years of coding experience in Java or C#, SQL
• Experience in software testing, debugging, troubleshooting
• Problem solving, communication, and teamwork skills
• Experience with -
  • Object-oriented programming in Java, C#, or similar languages
  • Eclipse or Visual Studio
  • Spring or .NET
  • Relational Databases (SQL/MYSQL/ORACLE)

Preferred Qualifications

• Experience in mentoring junior colleagues on the team
• Familiar with AWS and Azure cloud technologies
• Undergraduate/Post Graduate degree, coding boot camp certification, or equivalent experience
• Familiarity with legacy languages or databases - Mainframe, IDEAL, COBOL, CICS, JCL,Datacom,DB2

Primary Location City/State:

Pune, IN - Qubix, Maharashtra

So, what’s the role all about?

The Cloud Network Engineer is responsible for the inContact's public and private cloud network architecture and security. This position evaluates current and emerging technologies, collaborating with DevOps and other business units within the company to set and ensure implementation of best practices.  The Cloud Network Engineer will work with AWS, Azure, GCP and other cloud providers including inContact's private cloud environments. This position requires strong experience with Cloud technologies; AWS, Azure and others along with proven knowledge in cloud specific networking, including VPC/VNET design, VPC/VNET peering, VPN Gateways, Cloud VPN, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, Traffic Manager, Direct Peering, Direct connect/Cloud Interconnect/ ExpressRoute and other cloud related endpoints. 

How will you make an impact? 

• This position requires expert knowledge in all aspects of Networking, including but not limited to advance routing with BGP and OSPF, Firewalls and VPNs, Load Balancers, Ethernet switching, VoIP and MPLS technologies and many others.  This position develops details design specifications and ensures the implementation follows and meets these standards.  This position provides training to other team members, including mentoring other engineers.  The Cloud Network Engineer serves as the final escalation point for Cloud related issues. 

  • Acts as an internal consultant role across multiple business units, representing the Network team.
  • Research and evaluation of Cloud technologies, to address current and future needs.
  • Establishment of repeatable design strategies and automation.
  • CloudFormation updates using JSON/YMAL, Resource Manager, Deployment Manager
  • Design review of fellow architect and engineer designs/implementation plans
  • Escalation point for help in deep analysis and problem solving when needed
  • May be required to function as a technical lead on projects of any size as necessary.
  • Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other  engineers.
  • Collaborates with colleagues, customers, vendors, and other parties to understand and develop architectural solutions
  • Develops a sound understanding of existing systems and processes, their strengths and limitations, and the current and future needs of the environment in which they exist. Provides vision on how they may be improved and developed.
  • Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.
  • Participates in the evaluation and/or selection of solutions or products, including requirements definition, vendor and product evaluations.
  • Acts as a local expert for areas of domain expertise.

Have you got what it takes?

• • 2+ years work experience within an internetworking environment. 
  • Experience with Cloud technologies: AWS, Azure, GCP 
  • Experience dealing with Infrastructure as code 
  • Scripting experience with JSON/YMAL for CloudFormation 
  • Manage and support AWS networking (VPC, subnets, routing, SGs, NACLs). 
  • Work on ALB, NLB, ELB configuration, health checks, and troubleshooting. 
  • Build and maintain automation using Terraform, CloudFormation, and Spacelift. 
  • Maintain GitHub repositories, code reviews, and CI/CD workflows. 
  • Support cloud operations during night shift with incident troubleshooting. 
  • Implement network changes, fixes, and enhancements for AWS workloads. 
  • Ensure cloud security best practices and collaborate with InfoSec teams. 
  • Provide documentation for changes, processes, and operational runbooks. 
  • Work closely with CloudOps, DevOps, and application teams for deployments. 
  • Expert Level experience with Palo Alto and F5 load balancers 
  • Expert Level experience with network switching and routing 
  • Extensive knowledge of networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF, SNMP, Multicast, VRRP, HSRP, switching technologies) 
  • Expert-level understanding of internetworking technologies and tools, including TCP/IP, netflow/sflow, access-control lists, policy routing, firewalls, peering, and DNS 
  • Significant OSPF and BGP design, implementation, and troubleshooting experience 
  • Experience with Authentication services such as TACACS+, RADIUS, and RSA SecurID 
  • Working knowledge of IPV6 
  • Intermediate Visio skills 
  • Working knowledge of SIP 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9205
Reporting into: Manager, Cloud Operations
Role Type: Individual Contributor

AI Business Consultant - AI Center of Excellence | Pune, India (Global Coverage)

What's the Role All About? 

 The AI Business Consultant, is a pivotal role within our Customer Services Automation AI Center of Excellence. As NICE scales AI adoption across its global enterprise customer base, this role serves as a core execution and insight engine within the AI Center of Excellence. You will work across regions to ensure AI solutions move beyond deployment into trusted, sustained, and value-generating usage.

This role is designed for experienced consultants who want to operate at the intersection of AI, contact center operations, and measurable business outcomes, with real ownership over adoption success 

How Will You Make an Impact? 

• Drive AI Adoption and Stabilization
• Support AI adoption and post-deployment stabilization for a global portfolio of enterprise customers.
• Execute adoption playbooks in partnership with regional consultants across EMEA, APAC, and North America.
• Lead reinforcement activities that drive sustained usage, trust, and behavioral change.
• Optimize AI Performance
• Provide hands-on optimization of AI outputs, including prompt engineering, knowledge alignment, and workflow tuning.
• Support Behavioral UAT by validating user acceptance, workflow fit, and AI trust indicators.
• Identify early adoption risks and corrective actions using usage, operational, and behavioral data.
• Analyze and Operationalize Insights
• Analyze AI usage patterns, contact center KPIs, and operational signals to surface optimization opportunities.
• Build adoption scorecards and insight summaries used by customer-facing teams and internal leadership.
• Translate data into clear recommendations that improve efficiency, quality, and AI ROI.
• Partner and Lead Without Authority
• Partner closely with regional consultants, delivery teams, and operations leaders to drive aligned execution.
• Lead remote working sessions with supervisors and operations teams to reinforce best practices.
• Surface recurring adoption challenges and structured product feedback to internal teams. 
• Willingness to work in US shift (5 PM – 2 AM IST)

What makes this role compelling

• Global exposure across enterprise customers in multiple regions
• Deep hands-on experience with AI adoption, not just deployment
• Real ownership of outcomes, not just deliverables
• High visibility within a global AI Center of Excellence
• Clear path toward senior consulting, principal, or specialist AI roles

Have You Got What It Takes? 

• 4-8  years of experience in CCaaS consulting, CX operations, AI-enabled self-service, or related domains
• Strong understanding of contact center KPIs and operational workflows
• Hands-on experience with conversational AI, agent assist, summarization, or automation solutions
• Practical experience using prompt engineering to improve generative AI performance
• Strong analytical skills with comfort interpreting trends across large datasets
• Ability to work effectively across time zones with global stakeholders
• Experience supporting enterprise or global customers is strongly preferred
• Excellent verbal, written communication, and presentation skills are a must.
• Willingness to work in US shift (5 PM – 2 AM IST)

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Reporting to - Manager, Business Consulting

Req ID - 9980

Role Type - Individual Contributor

So, what’s the role all about?

As a Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager.

How will you make an impact?

• As a billable and customer-facing role, this position has significant financial impact on CXone:
• The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
• The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract.
• The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business.
• The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability.
• Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy.​

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​​

Have you got what it takes?

• 2-4 yrs experience required
• Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson.
• Knowledge on Prompt Engineering
• Good understanding of modern authentication standards ex - oAuth2, OIDC, SAML
• Good understanding of browser security like CORS, X-frame-options
• Good understanding of HTML i.e. iframe, CSS
• Good understanding of JavaScript / jQuery
• Ability to read API documentation and implement proof of concepts
• Strong understanding of user experience and conversational interfaces
• Good verbal skills for communicating with customers and with peers during design and code reviews
• Excellent Troubleshooting and Debugging skills on SaaS Applications.
• Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide
• Product knowledge and ability to adapt previous integrations to meet customer’s requests
• Flexibility to extent hours to exchange info with US team
• Bachelor’s degree or equivalent experience in a high-level environment

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10552
Reporting into: Tech Manager, Professional Services
Role Type: Individual Contributor

WHO YOU ARE:

The Senior Product Manager leads the Product Life Cycle and strongly contributes to the research & development activities related to the design and development of our products and qualification or re-qualification of new and existing products. The individual will work with Zinnia’s Product Organization to ensure alignment with organization’s strategy and vision.

WHAT YOU’LL DO:

• Lead & contribute into the execution of product lifecycle processes for our Insurtech products/platforms, work with cross-functional teams to ensure fulfilment of product requirements, evaluates product performance and transition products from development to commercialization.
• Lead technical discussions with Engineering teams & thoroughly manage technical/business requirements.
• Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases.
• Mentor/Drive a team of Product Managers while acting as a technical consultant to the product organization and leads research, and prototyping of innovative technologies and products.
• Ensures the technology and architectural roadmap of engineering is properly aligned with and supports the product/business road map.
• Acts as a customer liaison on technical issues related to product integration, custom development and requirements.
• May lead major releases and ensure feature enhancements respond to customer requests.
• Responsible for product delivery managing schedules and tasks related to all aspects of product development.

WHAT YOU’LL NEED:

• 8+ years of experience into Product Management, including analyzing software/product design, development, and deployment.
• Bachelor’s/Master's or equivalent Degree in technology or related field
• Strong Background of working as a Technical Product Manager or Business Analyst/Product Analyst in an enterprise environment.
• Hands-on understanding of API Integration, SQL, Data Analysis etc.
• Strong understanding of SDLC & technology system interfaces, data integration, networks, and operating systems
• Coaching & mentoring a team of Product Managers or Product Owners
• An SME who performs work with a high degree of latitude; handles the most complex issues.
• Possess strong Communication skills, Problem-solving & Analytical thinking skills.
• Can lead individual assignments & deliver with strong expertise
• Expert level experience in delivery methodologies (Scrum/Kanban) and the use of relevant tools
• Ability to influence, lead, and work as part of a cross-functional in a global team setup
• Experience in Life & Annuity Industry is preferred, not mandatory

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

_#LI-RS1

Technical Account Manager (TAM)

Hybrid, Bangalore, India

As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.

The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation.  The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform.

Key Responsibilities 

Named Technical Contact

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes, workflows, and system configurations
• Maintain deep familiarity with each customer’s environment, priorities, and use cases

Product Expertise & Consultation

• Act as a product expert, providing guidance, best practices, and technical consultation
• Translate customer business needs into system configuration and optimization recommendations
• Support customers in understanding platform capabilities, limitations, and tradeoffs

Issue Facilitation & Support Oversight

• Provide oversight and coordination for customer support tickets
• Own or directly manage highly technical or complex issues as needed
• Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
• Analyze support trends and proactively address recurring issues

Readiness & Enablement Management

• Ensure customers are prepared for and leveraging new product features
• Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
• Partner with customers to drive feature adoption aligned to their business goals

Trusted Advisor & Relationship Management

• Run a regular cadence of customer meetings to review:
• Open workstreams and initiatives
• Support ticket status and analysis
• New questions and technical needs
• Open and prioritized issues
• Action items and next steps
• Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
• Advocate for customer needs internally and provide feedback to Product and Engineering teams

You will do well in this role if you…

• become a trusted advisor to customers, hyper-focused on quality and successful adoption 
• always strive to provide exceptional customer experience
• are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• build positive relationships with peers while working remotely with others across geographies and cultures
• listen continuously,  learning from others and leveraging input
• possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
• constantly improve your own work methods
• commit to the sustainability/scalability of Legion solutions
• work well as a self-starter in a fluid work environment with limited resources
• are a career driven individual looking to grow in a fast paced startup

Requirements and Qualifications

• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Experience in managing multiple stakeholders and projects with competing priorities
• Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error
• Bachelor's degree or equivalent experience
• Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)

Preferred Qualifications and Skills

• Workforce management (WFM) consulting and integration experience
• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
• Proven ability to manage changes for business growth minimizing disruption
• Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves
• Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins)

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. 

Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. 

Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co 

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a hybrid employer in Bucharest, Romania, pay for positions is determined using local, national, and industry-specific survey data. 

We strive to make competitive offers, allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. 

Benefits include, but are not limited to: 

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave 
• Equity 
• Monthly Wellness Reimbursement
• Monthly Lunch at Legion

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co 

What You Will Do and Learn

We are looking for a consultant to join our Legal Operations practice.

In this role, the ideal candidate will be able to:

• Build and customize contract templates on Agiloft
• Design and configure, workflows, rules dashboards • Integrate Agiloft system with systems like CRM, ERP, e-signature tools
• Work with APIs and connectors for smooth data flow
• Collaborate with international teams and business stakeholders
• Ensure compliance and best practices across projects

Qualifications:

• 5+ years of experience implementing and leading CLM applications, with a strong emphasis on Agiloft
• Agiloft Certified Implementer” certification is a must have
• Hands-on expertise with Agiloft’s KB configuration, business rules, workflow automation, and data integration capabilities 
• Deep background in business rules, custom calculations and data integration utilizing various CLM tools
• Mentor and coach team member and expand expertise on Agiloft
• Ability to understand and interpret technical requirements from non-technical clients and team members as well as convey technical topics in a way that can be understood

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, and accidental cover
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology, wellness, internet, and meal allowance
• Annual training allowance program

What You Will Do and Learn

We are seeking a Solution Consultant to join our growing Legal Operations practice, with a specialization in Ironclad Contract Lifecycle Management (CLM). This role blends technical expertise and client engagement to deliver high-impact CLM solutions. You will develop and implement Ironclad solutions and train other bandmates.

Ideal candidates will be able to:

Solution Development & Delivery

• Build and customize contract templates on Ironclad platform.
• Design and configure, workflows, approval rules and dashboards.
• Assist in functional workshops to gather requirements for contract types, templates, clauses, workflows, and reporting.
• Conduct Fit/Gap analysis and guide future-state process design.
• Manage requirements traceability and ensure alignment throughout the SDLC.
• Work on contract data migration, functional testing, and user acceptance testing.
• Develop training materials and lead “train-the-trainer” sessions for client enablement.
• Track and resolve functional and technical issues during implementation.

Practice Development & Enablement 

• Lead enablement initiatives for the Legal Ops team, including Ironclad training, internal knowledge sharing and capability development. 
• Stay current with Ironclad’s evolving features and industry trends in CLM and legal tech.

Qualifications:

• 6+ years of experience implementing CLM solutions, with a strong emphasis on Ironclad.
• Strong experience with pre-sales and solutioning
• Strong experience in leading discovery workshops and architecting solutions
• Ironclad Certification (Ironclad Bootcamp, Ironclad Workflow Design, Ironclad Admin, Ironclad Workflow Owner, Ironclad Consultant Implementation Service) is must.
• Hands-on expertise with Ironclad’s configuration, workflow automation, Smart Import, Smart Contract capabilities, and API integrations.
• Strong understanding of contract structures, legal clauses, and business terms.
• Experience in business rules, custom calculations, and data integration across CLM platforms. 
• Proven ability to translate technical concepts for non-technical stakeholders. • Excellent communication, collaboration, and leadership skills.
• Bachelor’s degree in business, Engineering, or related field. 

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, and accidental cover
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology, wellness, internet, and meal allowance
• Annual training allowance program

What You Will Do and Learn

We are looking for a consultant to join our Legal Operations practice.

In this role, the ideal candidate will be able to:

• Build and customize contract templates on Agiloft
• Design and configure, workflows, rules dashboards • Integrate Agiloft system with systems like CRM, ERP, e-signature tools
• Work with APIs and connectors for smooth data flow
• Collaborate with international teams and business stakeholders
• Ensure compliance and best practices across projects

Qualifications:

• 5+ years of experience implementing and leading CLM applications, with a strong emphasis on Agiloft
• Agiloft Certified Implementer” certification is a must have
• Hands-on expertise with Agiloft’s KB configuration, business rules, workflow automation, and data integration capabilities 
• Deep background in business rules, custom calculations and data integration utilizing various CLM tools
• Mentor and coach team member and expand expertise on Agiloft
• Ability to understand and interpret technical requirements from non-technical clients and team members as well as convey technical topics in a way that can be understood

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, and accidental cover
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology, wellness, internet, and meal allowance
• Annual training allowance program

What You Will Do and Learn

We are seeking a Solution Consultant to join our growing Legal Operations practice, with a specialization in leading Contract Lifecycle Management tools like Docusign, Agiloft, Ironclad etc. This role blends technical expertise and client engagement to deliver high-impact CLM solutions. You will develop and implement CLM solutions and train other bandmates.

Ideal candidates will be able to:

• Solution Development & Delivery
• Build and customize contract templates.
• Design and configure, workflows, approval rules and dashboards.
• Assist in functional workshops to gather requirements for contract types, templates, clauses, workflows, and reporting.
• Conduct Fit/Gap analysis and guide future-state process design.
• Manage requirements traceability and ensure alignment throughout the SDLC.
• Work on contract data migration, functional testing, and user acceptance testing.
• Develop training materials and lead “train-the-trainer” sessions for client enablement.
• Track and resolve functional and technical issues during implementation.

Practice Development & Enablement 

• Lead enablement initiatives for the Legal Ops team, including training, internal knowledge sharing and capability development. 
• Stay current with evolving features and industry trends in CLM and legal tech.

Qualifications:

• Bachelor’s degree in business, Engineering, or related field.
• 4+ years of experience implementing CLM solutions.
• CLM Certification 
• Hands-on expertise with configuration, workflow automation and API integration. 
• Strong understanding of contract structures, legal clauses, and business terms.
• Experience in business rules, custom calculations, and data integration across CLM platforms.
• Proven ability to translate technical concepts for non-technical stakeholders.
• Excellent communication, collaboration, and leadership skills.

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, and accidental cover
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology, wellness, internet, and meal allowance
• Annual training allowance program