WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

• Enable cost-effective transformation and operational efficiency
• Accelerate adoption of AI, data, and digital platforms
• Ensure consistent delivery of value and benefits across all agencies and markets
• Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

We are looking for an experienced and highly skilled Workday Integration Lead to join our team. In this role, you will oversee the technical integration implementation, requiring deep technical expertise in Workday, strong agile management capabilities, and the ability to lead a team of technical specialists within WPP and the system integrator.

The ideal candidate will have a comprehensive understanding of Workday’s architecture, advanced configuration skills, and a passion for leveraging technology to drive business success.

What you'll be doing:

• Provide strategic and technical leadership for the integrations deployed, configuration, and optimization of all Workday outbound, inbound and boomerang (HCM/FINS & PSA) integrations, ensuring alignment with WPP’s business objectives for all Workday releases.
• Lead integration workshops to meet specific business requirements, utilizing advanced tools like Workday Studio, Middleware, and Workday Extend/Prism.
• Coordinate with stakeholders across various departments, ensuring integration solutions are delivered on time, within scope, and budget.
• Provide advanced technical support for Workday-related issues, troubleshooting complex problems, and ensuring timely resolution.
• Manage and mentor a team of Workday technical specialists, fostering a collaborative and high-performing work environment.
• Stay current with Workday updates and new features, driving continuous improvement and innovation within WPP’s Workday environment.
• Provide weekly status updates to leadership and manage the integration development plan as well as the RAID.

What you'll need:

• Deep Technical Expertise: Proficient in Workday integration. Skilled with Workday tools such as Web Service APIs, Studio, EIB, PECI, Report Writer, Cloud Connectors, Business Process Framework, Configurable Security, Calculated Fields, XSLT, and middleware solutions like Informatica. Develop and maintain Workday Extend integrations, reports, and workflows
• Communication Skills: Excellent verbal and written communication abilities, capable of effectively interacting with both technical and non-technical stakeholders at all levels.
• Analytical and Problem-Solving: Exceptional analytical and problem-solving skills, focused on delivering innovative and practical technical solutions.
• Collaboration and Stakeholder Management: Proactive collaboration and stakeholder management skills, with the ability to influence internal departments to obtain cooperation.
• Good to have knowledge on Workday Orchestrate for integration.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Why we're hiring:

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

• Enable cost-effective transformation and operational efficiency
• Accelerate adoption of AI, data, and digital platforms
• Ensure consistent delivery of value and benefits across all agencies and markets
• Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

What you'll be doing:

• Monitoring Workday integrations, keeping the integration lead updated with potential high impact issues.
• Ensuring incidents are clearly and regularly updated to allow successful handover to the next timezone taking over in progress incidents.
• Troubleshooting and resolving the most complex integration support issues in a timely manner.
• Maintaining integration support issue list with new issues found.
• Clearly document results/solutions as needed and updated existing documentation when necessary.
• Responsible for development and enhancement of integrations as assigned on BAU, potential for involvement in integration aspects of new projects from inception.
• Continually review integrations to make sure that they meet the highest standards possible.
• Accountable for maintaining up to date integrations documentation and diagrams.
• Engage positively with other IT teams and lead resolving issues across interconnected platforms.
• Working with business partners to gather requirements for enhancements to existing integrations and delivery of new integrations as requested.
• Maintain expertise on new integrations functionality/features/capabilities in Workday, wider industry, and technology trends.

What you'll need:

• Strong Workday integrations development and support experience with requirements gathering, analysis and solution design experience ideal.
• Ability to understand business needs & requirements and turn into clear deliverables.
• Experience of creating/supporting Workday integrations of multiple types: Studio, Core connectors, RaaS, EIB, Payroll integrations PECI/ PICOF, BIRT.
• Good working knowledge of web service technologies (REST, SOAP, JSON, HTTP, SSL, PGP, SAML, etc).
• Proficiency with XML, XPath and XSLT.
• Understanding of HCM/Financials functionality and Workday integration best practices.
• Any knowledge of Informatica would be an advantage.
• Excellent technical understanding of SaaS platforms including integrations, security standards and data.
• Ability to work with multiple external teams.
• Strong ability to work with other platform/product teams to achieve goals.
• Delivery and customer focused, with high energy and drive.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

The Role

We are looking for an elite engineer who builds like a hacker and communicates like a consultant. You will not just be building models in a notebook; you will be deployed to the front lines to build, architect, and ship end-to-end Agentic AI products directly for our most strategic customers.

This is a high-stakes role. You will face "tricky" customers who have vague requirements and high expectations. Your job is to translate their chaos into technical order, write production-grade code, and deploy autonomous agents that solve their actual business problems.

What You Will Do

• Build & Deploy (60%):

Design and ship full-stack AI applications. You own the pipeline from data ingestion to the LLM inference layer to the frontend interface.

Architect autonomous agentic workflows (using frameworks like LangChain, LangGraph, or custom implementations) that can reason, plan, and execute complex tasks.

Write robust, clean, and highly testable code (Python/Typescript). "It works on my machine" is not acceptable; it must work in the customer's restricted cloud environment.

Handle DevOps and MLOps constraints: Dockerizing agents, managing Kubernetes clusters, and optimizing inference latency.

• Customer Engineering (40%):

Serve as the technical face of the company for our most demanding accounts.

Navigate complex stakeholder environments. You will push back on unrealistic demands, clarify ambiguous requirements, and steer "tricky" customers toward technically feasible solutions without breaking rapport.

Translate technical constraints into business value for non-technical executives.

Generate high-quality data for our customers and ability to review the data generated by other experts. This is one of the most critical aspects of the role.

The "Must-Haves"

• Experience: 8–12 years of total engineering experience. You started as a strong Software Engineer and evolved into an AI specialist.
• Education: B.S./M.S. in Computer Science, Math, or Physics from a top-tier institution (IIT, MIT, Stanford, Harvard, Berkeley, CMU, or similar global top-ranking universities).
• Deep AI Fluency: You aren't just calling APIs. You understand RAG implementation nuances, vector database optimization, fine-tuning (LoRA/PEFT), and the architecture of agentic loops.
• Production Engineering: Experience with end-to-end deployment (AWS/GCP/Azure, CI/CD pipelines, Terraform, Docker).

The "Why You" (Soft Skills)

• Thick Skin & High EQ: You don't get flustered when a customer changes their mind for the third time in a week. You can hold your ground with a CTO and explain "why not" to a CEO.
• Extreme Attention to Detail: You catch the edge cases that others miss. You obsess over error handling, retry logic in agents, and data privacy.
• Grit: You enjoy the "messy" work of integrating legacy enterprise data just as much as prompting the latest model.

What will set you apart

• Public Code: A visible GitHub footprint is very helpful. We want to see your side projects, your contributions to open source, or your experiments with LLMs. Please include your GitHub link in your application.

Tech Stack

• Languages: Python (Expert).
• AI/Data (Expertise in all is not required): PyTorch, LangChain, LlamaIndex, Pinecone/Weaviate, OpenAI/Anthropic APIs, HuggingFace.
• Infra (Expertise in all is not required): Kubernetes, Terraform, AWS/GCP.

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

·       Enable cost-effective transformation and operational efficiency

·       Accelerate adoption of AI, data, and digital platforms

·       Ensure consistent delivery of value and benefits across all agencies and markets

·       Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

We are looking for a Workday Reporting Consultant with strong reporting & analytics experience to join the Workday Services Team providing application support.

Reporting to the Workday Services Reporting Lead, you will be responsible for translating business requirements into actionable Workday reports and providing insights that drive business decisions, and accountable for ensuring that WPP’s Workday reports are stable and supported. Your role will grow as we further deploy and expand our Workday coverage across WPP.

This is an exciting and varied role working with the wider Workday Services team and our Workday partners to provide a world class level of Workday support and development on a day-to-day basis and in support of Workday project deployments.

The Workday Services team provides the post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP.

What you'll be doing:

Support and Incident Management:

• Manage and resolve BAU tickets related to Workday reporting, including incidents, service requests, and change requests.
• Ensure timely and accurate resolution of reporting issues to minimize business disruption.
• Ensure the accuracy and integrity of all Workday reports by conducting thorough data analysis and validation.

Report Design and Development:

• Develop and maintain a wide range of Workday reports, including advanced, matrix, and composite reports, to meet business needs.
• Work closely with business stakeholders to gather reporting requirements and translate them into Workday reports that provide actionable insights.
• Customize Workday standard reports as needed to suit specific organizational needs.

Continuous Improvement:

• Stay updated on the latest Workday reporting features and functionality, continuously improving your skills and the quality of reports delivered.
• Proactively suggest enhancements to existing reports and reporting processes to better serve the organization.

What you'll need:

Experience:

• Strong experience in Workday report writing or a similar role.
• Proven experience in creating advanced, matrix, and composite reports in Workday.
• Experience in using ticketing tool like Jira, ServiceNow

Technical Skills:

• Highly proficient in Workday Report Writer and related tools.
• Awareness of Workday Prism and the ability to build and manage Prism pipelines is desirable.
• Solid understanding of data modelling and report optimization techniques.

Soft Skills:

• Excellent analytical and problem-solving skills.
• Strong communication skills, with the ability to explain complex data concepts to non-technical stakeholders.
• Detail-oriented with a focus on delivering high-quality, accurate reports.
• Ability to work independently and as part of a team, managing multiple projects and deadlines.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The  OPPORTUNITY

As the Business Systems Analyst – Workday & HRIS, you’ll collaborate with HR and cross-functional partners to enhance and streamline Workday and related HR systems. You’ll manage configurations, lead enhancements, and identify process improvements that strengthen efficiency and the overall employee experience. Working closely with other BSAs and technical teams, you’ll help prioritize initiatives, refine requirements, and ensure successful delivery of enhancements through agile development and testing cycles.

Key responsibilities include:

• Serve as a Workday system expert, supporting configuration, testing, reporting, and troubleshooting across multiple modules (Core HCM, Absence, Advanced Compensation etc.).
• Lead or contribute to enhancement projects and support larger cross-functional initiatives related to HR technology.
• Manage day-to-day Workday operations including data audits, security administration, and HRIS support tickets management.
• Partner with technical resources to support integrations and inbound data loads with other enterprise systems (e.g., Finance, IT, Recruiting, Learning).
• Create, update, and maintain Workday documentation with process guides and end-user training materials.
• Collaborate with HR, IT, and other business stakeholders to identify improvement opportunities and define scalable solutions.
• Address incoming questions, requests, and issues while maintaining strong communication.
• Support system testing and deployment cycles, ensuring accuracy, data integrity, and smooth rollouts.

OUR TECH STACK: Workday HCM (Core, Absence, Security), Custom Reports, HRIS Integrations (SFTP, APIs), and other connected platforms

About you

• Bachelor’s degree in Information Systems, HR, or a related field (or equivalent experience).
• 5+ years of hands-on Workday administration experience including configuration, reporting, calculated fields, and business processes.
• Experience with Workday Absence Management and Security configuration preferred.
• Strong knowledge of HR processes such as employee lifecycle, time off, and organization management.
• Advanced proficiency with Excel/Google Sheets for analysis, data validation, and reconciliation.
• Experience supporting or integrating other HRIS or People Systems (e.g., Greenhouse, Okta, others) is a plus.
• Detail-oriented with excellent problem-solving and analytical skills.
• Strong communication and collaboration skills with a proactive, customer-focused mindset.
• Ability to manage multiple priorities, deliver quality outcomes, and maintain high accuracy under pressure.

THE TEAM 

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Business Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team partners closely with HR, IT, and cross-functional system owners to deliver reliable, scalable, and user-friendly solutions across the employee lifecycle.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

·       Enable cost-effective transformation and operational efficiency

·       Accelerate adoption of AI, data, and digital platforms

·       Ensure consistent delivery of value and benefits across all agencies and markets

·       Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

In this role you will be a member of the Workday Services team supporting and enhancing our existing Workday deployment, this role will grow as we further deploy and expand our Workday PSA and integrated applications for both coverage geographically and capability.

Reporting to the Workday PSA Product Manager this role is responsible for providing a world class level of technical and process knowledge to support issues as they arise and lead the solution development and deployment of enhancements enabling our users to drive more value from our Workday solution.

Working hand in hand with the wider Workday Services team and our AMS partner you will build relationships with our process owners, SSC and stakeholders as a source of expertise and support in Workday PSA and integrated applications (Zimit, Dayshape, Monday.com).

The Workday Services team provides the post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP.

What you'll be doing:

• Lead PSA workstreams, owning solution design, configuration quality, and delivery against business requirements within Workday
• Review configuration and deliverables to ensure alignment with global design standards and architectural principles
• Drive end-to-end delivery of enhancements, from concept through deployment, resolving complex functional and design challenges
• Collaborate with cross-functional teams (Finance, HCM, integrations, reporting) to ensure cohesive, end-to-end solutions
• Maintain expertise on new functionality/features/capabilities in Workday and wider industry/PSA/technology trends
• Expert in the art of the possible with Workday and providing creative solutions, challenge assumptions and guide users toward best practices
• Safeguard global design standards and principles against competing requests for change
• Make recommendations for continuous improvement including using technologies such as AI and RPA

What you'll need:

• Global ERP support experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations
• Outstanding understanding of professional services processes (Project Accounting, CPQ, P2P, O2C, Billing Schedule, Revenue Schedule, Resource Management) and systems in a global organisation, Workday PSA experience a bonus
• Strong ability to inspire, engage, and coach a diverse team and create an inclusive culture across geographical boundaries
• Develop trusted relationships with key stakeholders in ET and cross the wider WPP business, investing time to understand their needs, and helping to breakdown any siloes or resistance to deliver desired business outcomes
• Strong technical knowledge of integrations with Workday
• Creative solutioning and strong problem-solving skills
• Excellent interpersonal and communication skills both with technical and non-technical audiences

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

·       Enable cost-effective transformation and operational efficiency

·       Accelerate adoption of AI, data, and digital platforms

·       Ensure consistent delivery of value and benefits across all agencies and markets

·       Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

We are looking for a Workday Financials Consultant to join our Workday Services team supporting and enhancing our existing Workday deployment. This role and team will grow as we further deploy and expand our Workday Financials coverage across WPP.

Reporting to the Workday Financials Product Manager this role is responsible for providing senior levels of technical and process expertise across Workday Financials. Working hand in hand with the wider Workday Services team, you will build relationships with our process owners, Shared Service Centre, and stakeholders as a source of expertise and support for Workday Financials and integrated applications. 

What you'll be doing:

•    Solution and oversee deployment of Enhancements to our existing Financials deployments
•    Diagnose and resolve assigned tickets for Workday Financials and integrated applications
•    Investigate any functionality being released/introduced and collaborating with other functional Workday resources
•    Maintain expertise on new functionality/features/capabilities in Workday and wider industry/financials/technology trends
•    Accountable for maintaining up-to-date process documentation
•    Expert in the art of the possible with Workday and providing creative solutions
•    Safeguard global design standards and principles against competing requests for change
•    Train other members of the team on Workday Financials and associated processes

What you'll need:

• Workday Financials experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations
• Ability to accurately collect information to understand and assess the clients’ needs
• Excellent finance/accounting knowledge in a global business and ability to communicate with finance colleagues
• Understanding of Shared Services operating models
• Strong ability to inspire and engage with a diverse team and create an inclusive culture across geographical boundaries
• Develop trusted relationships with key stakeholders in WPP ET and across the wider WPP business
• Strong technical knowledge of integrations is a plus
• Creative solutioning and strong problem-solving skills
• Excellent interpersonal and communication skills both with technical and non-technical audiences

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

• Enable cost-effective transformation and operational efficiency
• Accelerate adoption of AI, data, and digital platforms
• Ensure consistent delivery of value and benefits across all agencies and markets
• Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

We are looking for a Workday HCM Consultant with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support.

Reporting to the Workday Services HCM Product Manager, the purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations.

This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services Team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.

What you'll be doing:

• Manage complex change requests, establish the underlying problem, propose options and fully document the solution
• Diagnose and resolve core HCM, absence, compensation and Time Tracking issues raised by the business
• Support global merger activities and deployments
• Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times
• Provide guidance to our team of analysts when troubleshooting complex issues
• Professionally manage escalations should they occur and communicating with senior stakeholders
• Provide functional expertise and guidance to our People Teams
• Accountable for maintaining up-to-date process documentation
• Safeguard global standards and principles against competing requests and priorities
• Participate in testing activities as required
• Proactively identify opportunities to extend and improve our Workday usage
• Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends

What you'll need:

• Five years’ Workday experience across Workday HCM including absence, time tracking, recruitment and talent, preferably in a global organisation
• Ability to identify opportunities to extend Workday usage to meet business requirements
• able to challenge stakeholders to fully understand a requirement
• Take ownership of queries and successfully resolve
• Experience of using ServiceNow or similar service management software
• Effective team player and experience of working with others to achieve a common goal
• Excellent organisational skills, attention to detail and confident communicator across all mediums
• Ability to deliver to deadlines and prioritise effectively
• Experience of improving ways of working and processes
• Knowledge and experience of cross functional working on both HR and finance processes an advantage

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

Senior Certinia Professional Services (PSA) Cloud Administrator – India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud customer experience software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our people- and team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

To support our continued growth, we are seeking a Senior Certinia PSA Cloud Administrator to join our Business Technology Applications Delivery team. This senior role will be the technical owner and primary hands‑on admin for our mission‑critical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia (FinancialForce).

The ideal candidate combines deep solution mindset with advanced PSA Administration skills and Salesforce Admin skills and has a strong track record building scalable solutions for high‑growth SaaS organizations.

 Key Responsibilities

• Serve as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions.
• Hands-on experience in Certinia PSA configuration in configuring project, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
• Experience with Salesforce Flows, user role, field level security, automation rules, and reporting dashboards.
• Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
• Possesses deep, hands-on implementation and configuration of core Certinia PSA modules, including projects, milestones, resource requests, assignments, and timecards. Drive continuous improvement of our PSA solution.
• Leverage deep knowledge of the PSA data model, object relationships, and end-to-end services processes to architect and implement effective solutions.
• Stay current with Certinia platform releases and proactively recommend the adoption of new features (e.g., Workspaces, Work Planner, Intelligent Staffing, Forecasting).
• Utilize strong debugging, problem-solving, and analytical skills to resolve technical issues and maintain platform health.
• Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.

• Partner closely with Professional Services, Customer Success, and RevOps leaders to translate strategic business goals into scalable technical solutions.
• Support UAT and change management activities for features and processes implemented.

Key Requirements:

• Bachelor’s/master’s degree in computer science, Information Science, or related technical field (or equivalent experience).
• 5+ years of progressive experience on the Salesforce platform as Senior Consultant, or Senior Admin roles.
• 3+ years of hands‑on Certinia (FinancialForce) experience, focused on PS Cloud (PSA); Customer Success experience strongly preferred.
• PSA System Administration certification is required.
• Salesforce Advanced Admin certification required.
• Lead solution design and development across Salesforce and Certinia PS Cloud
• Deep familiarity with PSA concepts (project financials, utilization, revenue, time & expense) in a SaaS or services context.
• Strong analytical, problem‑solving, and troubleshooting skills with a focus on performance, scalability, and maintainability.
• Excellent communication skills; able to explain technical designs and trade‑offs to both technical and business stakeholders.
• Experience working in Agile or iterative delivery environments is preferred.
• PSA implementation experience is preferred.

Why You’ll Love This Role:

• You’ll be the senior authority for our Certinia PSA and Customer Success stack, directly shaping how we operate and scale our global services business.
• You’ll own both solution and hands‑on delivery, leading key design decisions while still writing the critical pieces of code and integration logic.
• You’ll collaborate with senior leaders across Professional Services, Success, and RevOps, with clear visibility into how your work impacts margins, utilization, and customer outcomes.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle  to define, design, develop and implement custom software solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

To be successful in this role, you need:

• The ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and an affinity for asking “why” and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Basic qualifications:

• 1+ years of hands-on Appian technical experience.
• Experience with object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 20% to support customer engagement

Principal Technical Consultant - Chennai

Description

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for working with our partners and customers to bring their best ideas to life. Joining the Customer Success team at Appian will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Principal Technical Consultant to join our Customer Success team. In this role, you will be engaging with our partners and customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, developing APIs to integrate with multiple systems, partnering with Appian Architects and Technical Delivery Managers, and leading/mentoring consultants through fast-paced software implementations. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own. 

Basic qualifications:

• You have 10+ years of overall IT experience with 8+ years of hands-on Appian technical experience.

• B.Tech./B.E. in Computer Science, Information Technology or related field/degree.

• Appian Lead Developer certified.

• Willingness to travel up to 20% to support customer engagements.

#LI-EC1

To be successful in this role, you need:

• Passion for mentoring/developing others and experience leading teams through post-sale software implementation

• Ability to work with clients to define business processes and gather functional and technical system requirements

• Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems

• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)

• Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)

• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services 

• Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred. 

Some of the tools and resources we will equip you with include: 

• Training: During your first few weeks of joining Appian, not only will you go through comprehensive onboarding and training, but you will also complete a Customer Success specific bootcamp to prepare you for your role of CS Principal Technical Consultant.

• Growth: Continuous learning opportunities are a key focus for our department. Whether it is companywide weekly knowledge shares, biweekly continuing education sessions led by fellow Customer Success members, guild participation, or free online trainings, there is always somewhere to turn for technical and professional growth.

• Career: Customer Success career planning concentrates on three main tracks - technical, focus, and business and it’s up to you to decide where your passions lie. Each employee will be matched with an advisor who will be your go to resource for all career questions and guidance. They can help with anything from questions about promotions to which track is right for you.  

• Culture:  Appian’s Customer Success group is quickly expanding but the culture continues to make the department feel like a small community. Many social events are planned in the India office and virtually while our First Year Experience (FYE) group concentrates on creating a smooth transition for all new employees entering the working force for the first time.

About Mitsogo & Hexnode

Mitsogo is a global organization committed to attracting top talent and fostering a sense of belonging. We recognize the rapid evolution of technology and society and prioritize equipping our employees with diverse opportunities and skills.

Hexnode, the Enterprise software division of Mitsogo Inc., simplifies the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations across diverse sectors, revolutionizing the enterprise software and cybersecurity landscape.

Role Overview

We are seeking a seasoned and strategic Salesforce Lead/Architect to spearhead the design, development, and governance of our internal Salesforce Sales Cloud platform. As a product-based company, your primary focus will be on leveraging the Salesforce platform to optimize internal sales processes, drive efficiency, and scale our Go-to-Market (GTM) capabilities. This role requires a blend of deep technical architecture expertise, hands-on leadership, and strong business acumen.

Key Responsibilities

Architecture & Design Leadership

• Lead the end-to-end technical and solution architecture for our internal Salesforce platform, with a strong emphasis on Sales Cloud.

• Define and align the Salesforce roadmap with the product company's strategic goals and growth plans.

• Design scalable, high-performance, and secure solutions utilizing standard features, custom development, and external integrations.

• Oversee data modeling, data migration, and data governance strategies to ensure internal data integrity and quality.

Technical Execution & Governance

• Establish and enforce Salesforce best practices, coding standards, governance models, and release management/DevOps processes (e.g., CI/CD, Copado/Gearset).

• Act as the technical escalation point for complex design and development challenges.

• Manage and architect integrations between Salesforce Sales Cloud and other critical enterprise systems (ERP, Marketing Automation, proprietary systems).

• Conduct design and code reviews to ensure solutions are maintainable and performant.

Team & Stakeholder Management

• Collaborate closely with internal stakeholders (Sales leadership, Operations, IT) to gather requirements, prioritize initiatives, and manage expectations.

• Serve as a trusted technical advisor to business leaders.

• Mentor and provide technical guidance to a team of Salesforce developers, administrators, and business analysts.

Required Skills and Experience

• 8+ years of progressive experience in the Salesforce ecosystem, with at least 3+ years in an Architect or Lead capacity.

• Deep, proven expertise in Salesforce Sales Cloud functionality, configuration, and custom development.

• Strong hands-on experience with Apex, Lightning Web Components (LWC), Visualforce, and Flows/Process Automation.

• Expertise in Salesforce integration patterns (REST/SOAP APIs, Platform Events).

• Thorough understanding of the Salesforce security model, sharing, and visibility mechanisms.

• Experience with Agile methodologies and managing the full Salesforce development lifecycle.

• Excellent communication, presentation, and leadership skills.

Preferred Qualifications/Certifications

• Salesforce Certified Application Architect and/or Salesforce Certified System Architect (or demonstrable progress toward the Technical Architect certification).

• Salesforce Certified Sales Cloud Consultant.

• Experience working for a Product-Based Company and managing an internal Salesforce instance.

• Familiarity with other Salesforce Clouds (Service, CPQ, Experience Cloud) is a plus.