Indirect Tax Accounting

This position involves preparing accurate tax returns, developing tax-saving strategies, and ensuring timely payments. The Tax Accountant collaborates with internal teams and external auditors to support audits, minimize risks, and align the organization's financial strategies with tax requirements.

Primary Job Duties & Responsibilities

• Working on Indirect Taxation Taxation matters with the third party tax consultants including filing of tax returns and finalization of Audits, Accounts, Documentation and MIS Reporting for US and international geographies
• Supervising all US and International tax compliance and submissions US State and Local Sales, VATs & Use Tax and withholding taxes
• Indirect tax matters include Sales and use tax, commercial rent tax, Franchise tax, etc
• Coordinate with the internal teams to gather information for the above matters
• Performs research activities on tax issue and have informed discussion with the tax consultant and advice the internal teams
• Handling the internal and external audits.

Qualifications

• Bachelor’s degree in accounting, Finance, or related field (CPA or equivalent preferred).
• Proven experience in tax accounting, compliance, and tax return preparation.
• Proficiency in tax software and Microsoft Office Suite, particularly Excel.
• Strong analytical, organizational, and communication skills.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Associate Solutions Consultant

Responsibilities:

• Participate in the creation and delivery of customer presentations (Pitches, QBR’s, etc.) as well as and leading the client-facing demos of the Opportunity Explorer.
• Develop effective multichannel marketing playbooks with detailed capabilities, targeting, media tactics, measurement, and other executional guidance to support account growth and new business development
• Seek to understand the Client’s business problems and be a trusted strategic advisor to internal teams by drawing upon the full scope of Zeta marketing services, strategic and analytic consulting expertise, data and technology to solve clients' core business challenges.
• Have strong working knowledge of cross-functional team across Account Management, Analytics, Traders, Pricing Team, Email Team, Legal Team, Creative Team, Addressability Team, Data Cloud Team, Supply Team, and external vendors to manage engagement and escalations specific to opportunities
• Manage, process and coordinate the on-time delivery of winning client proposals addressing advertiser campaign goals.
• Develop and utilize proposal library to institutionalize and draw on insights from previous campaigns.
• Act as a trusted product and technology expert for the sales force and Zeta clients and prospects.
• Provide guidance to sales representatives and clients into the design and successful campaigns across digital media, social networks, email, video and mobile that will perform based on advertiser objectives.
• Participate in face to face client meetings and presentations as required.
• Communicate valuable market feedback back to the rest of the organization.
• Recommend appropriate site lists, audience segments using internal and external data sources based on campaign requirements.
• Support the development of new proposal materials covering new products and solutions for sales training and client presentations.
• Maintain and improve proposal quality, business standards, processes and systems.
• Use experience with a variety of advertising categories and understanding of what data and inventory work for advertisers.
• Use understanding of online ad campaign metrics and analysis, online advertising industry trends, technologies and pricing models (CPM, CPC and CPA).
• Use strong skills in working with Excel PowerPoint, SQL, and Tableau
• Use experience with Salesforce.com (or other CRM software).
• Support global sales team and respond to customer requests such as RFIs and RFPs.

Company Summary

Zeta is a data-driven marketing technology innovator whose SaaS-based marketing cloud helps 500+ Fortune 1000 and Middle Market brands acquire, retain and grow customer relationships through actionable data, advanced analytics and machine learning.

Founded by David A. Steinberg and John Sculley (former CEO of Apple and Pepsi-Cola) in 2007, the company's highly-rated ZetaHub technology platform has been recognized in Gartner's Magic Quadrant for Digital Marketing Hubs (February 2017) and in its Magic Quadrant for Multichannel Campaign Management (April 2017), competing with offerings from Oracle, IBM, Salesforce and Adobe.

Operating on four continents with 1,300+ employees, the company is headquartered in New York City, with Centers of Excellence in Silicon Valley, Boston, London, and Hyderabad, India.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran’s status, or any other basis protected by law.

Recent News

Zeta Global Recognized by The Relevancy Group as Industry Leader for the 4^th Consecutive Year

Zeta Global is Recognized as a Visionary by Gartner for the First Time

Role Summary-

The CX Business Analyst is a member of the Customer Care and Managed Services team and supports reporting and analytics requirements across the business, in addition to process analysis and improvement initiatives. This position works closely with team leadership to review reporting requirements, develop associated deliverables and provide high level analysis of results.  This position requires strong analytical and communication skills, attention to detail, positive professional attitude, and the ability to work in a team.

Required Skills-

• Excellent communication skills: verbal, written
• Ability to identify learning opportunities and self-educate where resources and opportunities are present
• Attention to detail
• Customer service/interpersonal skills
• Knowledge of Salesforce is a benefit
• Efficient in Excel or other similar reporting tools

Roles & Responsibilities-

• Salesforce dashboard and report development and
• Collect and groom internal customer reporting requirements and develop processes and solutions that meet the needs of the operational team
• Provide analysis of reporting deliverables
• Support Customer Care and Managed Services Operations by translating business reporting requirements into technical specifications and lead implementation
• Maintain Salesforce Support taxonomy by meeting with internal customers and review of taxonomy usage to identify valuable adds or deletes to best represent support work.
• Conduct technology evaluation and generate proposals quantifying benefits of technology offerings in accordance with solution needs.
• Interprets internal or external business requirements/issues and recommends innovative
• Analyze operational processes gaps, interpret, and point out trends or deviations from standards and develop action plans for improvement.
• Contributes to solutions that results in changes and/or enhancements to improve internal efficiencies or the customer experience.
• Produce and maintain process documentation which can include process maps, SOPs, training materials, or reports, for example.
• Utilize appropriate Lean/Six Sigma and other management tools and practices.

Education and Experience-

• 2+ years of related experience as a Technology/Process Analyst, Consultant or Developer focused on reporting
• Bachelor’s degree, or a combination of education and related experience. Qualification

The Job in Short

Work with customers and our partners in implementation projects around the globe. How would you guide them to success?

Meet the Job

This is an exciting position where you will be exposed to a variety of environments and technologies within different organizations around the world. As a valued member of the team you will be working closely with all disciplines such as BE Engineers, FE Engineers, QA Engineers, Solution Architects and Business Analysts on the successful delivery of Backbase software to our customers.

Being a consultant at Backbase means taking ownership of your projects and enabling our customers to set up their environments from test to production. You will analyze the particular situation, the needs and existing set up of our customers to provide documented guidelines for the implementation. You give advice on security standards and optimizing performance.

You design, develop and oversee the implementation of solutions that improve the stability, scalability, availability and latency of our product. At Backbase we focus on providing solutions instead of workarounds. You are in close contact with customers and partners which leads to valuable input to improve our product in your collaboration with our R&D teams.

How about You?

You have designed and/or built mission critical services (large scale internet or cloud-based services) and have proven experience with production systems and dealing with production issues:
● You hold a Bachelor’s degree or equivalent;
● You have a working knowledge of Maven, Jenkins, and Shell;
● You have experience deploying Java applications, JVM tuning, Tomcat;
● You have experience with Cloud (AWS or Google cloud), as well as expertise with Linux/Unix systems.
● You have been exposed to DEVOPS tools such as Travis CI, GitLabs, Jenkins, GoCD, Chef, Salt, Puppet, Terraform, Cloud formation.

It would be great if you also have:
● Experience with any of the following configuration tools: Ansible (preferable);
● Experience with Kubernetes (preferable) / Openshift / Pivotal Cloud Foundry;
● Experience deploying Spring Boot applications as a plus;
● Database experience as an administrator;
● Experience with Helm charts.

Arcesium seeks a highly motivated Treasury Margin Specialist to join our Technology team in Hyderabad / Bengaluru / Gurugram. The candidate will also cover initial stage client calls as an SME to explain Arcesium margin capabilities clearly and help Arcesium win new business with markets fund managers. The candidate should be willing to work in a dynamic and challenging environment of new client implementations into Arcesium platform and other special
projects.

What You'll Do: 

• Understanding the various margining methodologies cross asset and cross agreements and developing the internal view of margin.
• Develop portfolio financing margin models in Arcesium’s infrastructure.
• Managing stakeholders’ expectations; being proactive in identifying their needs, articulating the scope of the offering, escalating issues in a timely manner, and showcasing persuasiveness in bringing about changes
• Learn and enhance knowledge on complete Arcesium platform/industry, not restricted to current area of expertise.
• Perform various activities like data gathering, GAP analysis, Mapping, Data transformation, Loading and reconciliation, BAU activities setup, Client parallel support etc.… in Arcesium platform as a part of client implementation.
• Work with technology teams as needed, by assisting in special projects, developing bespoke reports, developing specifications, product implementation and UAT.

What You’ll need:

• 2 to 5 years of experience working in the Treasury (portfolio financing or counterparty credit risk in specific) coupled with in-depth domain / finance knowledge.
• Collateral management and financing agreements as well as margin methodologies
• Experience in market or counterparty credit risk to be able to analyze risk drivers of any securities portfolio.
• An understanding of data sources such as Reuters, Bloomberg, Markit etc, for Treasury related attributes
• Strong analytical skills, problem-solving skills, and attention to detail
• Proven track-record of handling projects and improving processes.
• Strong interpersonal skills with a collaborative attitude
• Effective oral/written communications skills
• Ability to work under pressure and take on additional operational tasks.
• Proficient in Microsoft Office applications especially MS Excel
• Hands on experience with VBA macros / Python will be a big plus.

Arcesium's Personal Data Privacy Notice for Candidates is linked here.

ABOUT KHAN ACADEMY

Khan Academy is a fast-paced, nonprofit on a mission to provide free, world-class education for anyone, anywhere. We reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empowers learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything. 

ABOUT KHAN ACADEMY INDIA

Khan Academy India aims to deliver a world-class user experience to learners in India that is locally relevant and is enabled by a strong on-the-ground team and operations. Our learning system is mastery-based, which allows students to master key concepts at a pace that’s right for them before moving on to more challenging content. From serving under 500,000 learners in 2016, we are now serving almost 10  million learners a month across our websites, apps and youtube channels. These learners include both independent learners accessing us at home and teacher directed learners in schools.  Our focus is to reach the underserved by making our content  accessible in local languages and by working with large public school systems. Khan Academy is already available in English, Assamese, Hindi, Hinglish, Odia, Marathi, Kannada,  Telugu and Punjabi. 

ABOUT THE INDIA SCHOOLS TEAM 

In line with our focus to reach the underserved, we partner with government school systems to improve student learning outcomes by enabling teachers and students to optimally utilize the tools and resources on the Khan Academy platform. From our government partnerships, we have reached 2 million learners this last year, partnering with 65,000+ schools across various states. Our goal is to expand our scale to reach over five million learners in five  years. 

The Schools Team works in a lean and collaborative way with our partners, developing strong implementation plans and providing support at every step of the way. Specifically, the team supports teachers and administrators through training and resources, and enabling peer-to-peer sharing. We learn and constantly iterate by gathering feedback and through data-backed insights and efficacy studies.

ABOUT THE ROLE

Khan Academy India is looking for a passionate individual to join our growing Schools Team as a Project Lead consultant to support our programme with the school education department in Telangana. The role  will be based in Hyderabad. In this role, you will be responsible for driving the implementation of the Khan Academy programme in the state, in collaboration with the Department of School Education, Telangana.  You will also work closely with Khan Academy India’s Content team, Partner Operations, Teacher Professional Development, and Data and Efficacy teams to ensure high-quality implementation of our programme. 

Please note that is a contract-based role (12-months contract, subject to extension).

Your key responsibilities will be to: 

• Support programme implementation: Work with Department of School Education, Telangana and the state nodal officer to help support the implementation of the Khan Academy learning platform across government schools in Telangana.
• Take ownership of work streams and deliver on the pre-agreed goals
• Deliver and support in delivering training to education officials (Khan Academy program mentors/administrative cadre) and teachers on a regular basis. 
• Follow up on training implementation and unearth insights and challenges to strengthen the program for all teachers continuously.
• Manage relationships: Build and maintain strong relationships with administration officials which include nodal officers, state resource persons, district-level officers, and school stakeholders.
• Gather data-backed insights: Assist the program and partners throughout the implementation to take the right decisions based on data-backed insights.
• Regularly conduct field visits(3-4/week) and have regular touchpoints with the officers and teachers to generate insights from the schools that will help the Khan Academy team identify strategic levers to increase adoption and deepen usage of Khan Academy. 
• Manage knowledge effectively: Ensure that all state discussions are documented in a standard format and keep key stakeholders (internal and external)  in the loop.
• Build our learning muscle by analyzing qualitative feedback from the state systems 
• Collaborate with the rest of the teams at Khan Academy India to ensure timely and successful delivery of our program and services. 
• Provide any other support, as needed, for the programme.

ABOUT YOU

You would be a great fit for the role if you are:  

• Someone with 5+ yrs of relevant work experience. Having been an educator or having worked with government schools in Telangana is an added advantage.

Fluent in English and Telugu (reading, speaking  and writing) 

• Someone with a strong collaborative mindset with an ability to build and maintain relationships with various stakeholders 
• Able to navigate through complex situations comfortably and make informed decisions aligned with the shared goals between partners and Khan Academy.
• Someone with strong organizational skills, attention to detail, and the ability to manage a variety of tasks simultaneously.
• Someone with an excellent ability to document information from multiple sources and present it in a consumable format for others in English and Telugu.
• Comfortable working with data – you are skilled at working with large volumes of data, identifying trends, and drawing evidence-based conclusions. You are equally comfortable analyzing qualitative insights and adjusting partnership plans accordingly.
• A great communicator – you can address different audiences using audience-appropriate language to communicate clearly and efficiently in multiple formats, including email, written documents, digital presentations, and verbal conversations. 
• A quick learner – you immerse yourself in new problems and quickly get up to speed.
• Someone with an entrepreneurial mindset, including a high tolerance for ambiguity, a penchant for experimentation, and a bias toward action. 
• Willing to roll up your sleeves and help the team get work done as we grow.
• Passionate about education and have a strong desire to change the world for the better.

Comfortable being based out of  Hyderabad  and traveling regularly across different schools in the state of Telangana.

LEARN MORE

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• A glimpse of our team:  http://www.khanacademy.org/about/the-team
• A glimpse of our content created: https://www.youtube.com/watch?v=ED8P8vchQJM
• Our Hinglish content in action: http://bit.ly/khanacademyyoutube 

HOW TO APPLY

• Attach your resume or Linkedin URL in the space provided below. 
• Please address the below-mentioned tasks and attach your response in the space provided below.

TASK

There are two assignment tasks required to be completed as part of the application process:

1. Task 1 - Data Analysis
2. Task 2 - Telugu writing skills

The instructions for both the assignments are in their corresponding hyperlinks.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

We are seeking an experienced NetSuite Senior Developer to lead the technical management and development of our NetSuite platform. In this role, you will also work on the functional side, translating business requirements into scalable NetSuite solutions. You will collaborate closely with Finance and IT teams to design, build, and maintain solutions that drive process improvements and deliver actionable insights.

What You'll Do

• Lead report writing and analytics initiatives for company financial data, including the development of dashboards and operational reports for teams, managers, and executives
• Drive data and system integration projects across the business, including supporting BI platforms connected to NetSuite
• Gather and analyze requirements, architect solutions, and build and maintain customizations within NetSuite
• Perform hands-on SuiteScript development and back-end customization work across projects
• Design, develop, and maintain workflows and processes in NetSuite to optimize platform performance and support unique business requirements
• Conduct integrity testing of system upgrades and development releases prior to production migration, including maintaining the integrated platform testing application
• Create and maintain documentation covering business objectives, use cases, business requirements, system specifications, workflows, and processes
• Serve as the functional and technical in NetSuite across production and sandbox NetSuite environments and related systems
• Assess current-state processes, evaluate solution options, and implement effective designs to meet defined business objectives
• Provide subject matter expertise and hands-on support to internal teams, contractors, suppliers, and customers

What You'll Have

• Minimum 5 years of hands-on experience in the day-to-day technical management and administration of the NetSuite platform
• Strong NetSuite ERP development background, with proven hands-on SuiteScript experience for back-end customization
• Demonstrated experience integrating NetSuite with third-party systems using Restlets and SuiteTalk
• In-depth knowledge of core NetSuite modules including Accounting, Procure-to-Pay, Order-to-Cash, and Fixed Assets, along with a solid understanding of industry-standard practices in GL, AP, and AR; experience with Bank Statement Integration and NetSuite Electronic Payments is a plus
• NetSuite Administrator or NetSuite Consultant certification preferred
• Solid working knowledge of SuiteFlow for building new workflows and maintaining complex existing ones
• Proficiency in saved searches, formula writing, report building, dashboard creation, custom forms, and workflow configuration
• Strong understanding of NetSuite ERP workflow functionality, business processes, and platform best practices
• Experience leveraging custom forms, fields, custom records, and workflows to address unique business process requirements within the ERP system
• Strong ability to manage competing priorities, troubleshoot and resolve issues quickly, and work independently with minimal supervision
• Ability to produce clear, concise technical documentation tailored to both technical and non-technical audiences
• Proven experience mentoring and guiding junior team members, providing both technical and functional leadership

#LI-RM1

What You'll Do

Who You Are

About the Role: 

The Salesforce Administrator, Global Customer Experience (GCX) serves as the dedicated Salesforce platform owner for the GCX organization at Billtrust. Operating outside the core Salesforce Administration team, this role is the primary administrator for all GCX-specific use cases — including Salesforce Experience Cloud (Communities), Certinia (formerly FinancialForce), Salesforce Service Cloud, and other native Salesforce tools or third-party integrations that support customer-facing operations.The GCX Salesforce Administrator partners closely with GCX leadership, Professional Services, Customer Success, Support, and Operations teams to translate business requirements into scalable platform solutions that enhance the end-to-end customer experience and internal operations.

This individual combines deep Salesforce platform knowledge with an understanding of B2B SaaS customer lifecycle operations. The GCX Salesforce Administrator is responsible for driving adoption, optimizing workflows, and maintaining governance of GCX-owned Salesforce environments while coordinating with the enterprise Salesforce Administration team on shared platform standards, release management, and security protocols.The ideal candidate is equally comfortable configuring complex automation and sitting with business stakeholders to understand process gaps and design intuitive solutions.

What You'll Do: 

• Serve as the primary Salesforce administrator for all GCX use cases, owning configuration, optimization, and day-to-day platform support for GCX teams including Customer Success, Professional Services, Support, and Operations
• Administer and enhance Salesforce Experience Cloud (Communities) portals, ensuring a seamless, branded experience for external customers and partners
• Configure and maintain Certinia (formerly FinancialForce) modules supporting GCX operations, including project management, resource management, and professional services automation (PSA) workflows
• Own and continuously optimize the GCX Service Cloud environment, including case management configuration, queue and routing logic, escalation rules, SLA milestones, and Knowledge management — ensuring the platform supports seamless case handling across Support, Customer Success, and Professional Services teams and scales with evolving GCX service delivery models
• Manage Salesforce integrations with third-party applications relevant to GCX operations (e.g., CS tools, Pendo, Jira, telephony/CTI tools, knowledge base platforms)
• Implement and maintain declarative automation (Flow, approval processes, assignment rules, validation rules) tailored to GCX business processes and customer lifecycle workflows
• Design and deliver dashboards, reports, and analytics that provide GCX leadership with actionable visibility into customer health, case trends, engagement metrics, and delivery performance
• Manage all aspects of GCX-specific user administration, including roles, profiles, permission sets, public groups, and sharing rules — coordinating with the enterprise Salesforce team on org-wide policies
• Gather requirements from GCX stakeholders, translating operational needs into best-practice, scalable solutions with a focus on user experience and cross-functional alignment
• Own the GCX Salesforce roadmap in partnership with GCX leadership, identifying opportunities for platform consolidation, process automation, and feature adoption that support strategic objectives
• Coordinate with the enterprise Salesforce Administration team on shared governance, sandbox management, release schedules, and security reviews to maintain platform integrity
• Develop and maintain technical documentation, training materials, and change communications specific to GCX Salesforce environments
• Proactively monitor data quality within GCX-owned objects and implement validation, deduplication, and enrichment rules as need

What You'll Bring: 

• 5+ years of hands-on Salesforce Administration experience, with demonstrated depth in Service Cloud and Experience Cloud (Communities); Sales Cloud experience also valued
• Hands-on experience with Salesforce CRM, Certinia PSA (formerly FinancialForce), and Service Cloud; candidates must demonstrate working knowledge across all three platforms, not just one, as this role spans the full GCX technology stack
• Proven experience managing Salesforce Experience Cloud portals in a B2B environment, including portal user management, content configuration, and branding
• Deep proficiency with Salesforce declarative automation tools (Flow, approval processes, validation rules, assignment rules); familiarity with Process Builder migration to Flow
• Experience designing and delivering cross-functional dashboards and reports that drive operational decisions at the leadership level
• Certified Salesforce Administrator required; Advanced Administrator, Platform App Builder, Experience Cloud Consultant, or Service Cloud Consultant certifications preferred
• Experience working in or supporting B2B SaaS, fintech, or order-to-cash environments preferred
• Demonstrated ability to operate effectively in a matrixed organization, partnering closely with Sales Ops and IT as primary cross-functional stakeholders — balancing local GCX business needs with enterprise platform standards and shared governance models
• Familiarity with integration platforms (e.g., Boomi, MuleSoft) and data tools (SQL, SOQL, Data Loader) for managing cross-system data flows
• Understanding of basic Apex, Visualforce, or Lightning Web Components sufficient to troubleshoot, extend, or collaborate with developers on custom solutions
• Strong requirements-gathering and stakeholder management skills, with the ability to translate complex operational needs into intuitive platform solutions
• Experience with DevOps and release management practices, including sandbox strategy and deployment tooling (e.g., Copado, Gearset)
• Active engagement in the Salesforce ecosystem, including Trailhead certifications, community participation, and awareness of platform roadmap developments
• Familiarity with Salesforce Einstein features, Agentforce, or AI-assisted workflow tools, and a demonstrated interest in applying them to customer lifecycle operations
• Demonstrated experience driving Salesforce adoption across cross-functional teams, bringing business teams along by translating platform capability into workflows that people use
• Bachelor’s degree or equivalent professional experience

The Role

We are looking for an elite engineer who builds like a hacker and communicates like a consultant. You will not just be building models in a notebook; you will be deployed to the front lines to build, architect, and ship end-to-end Agentic AI products directly for our most strategic customers.

This is a high-stakes role. You will face "tricky" customers who have vague requirements and high expectations. Your job is to translate their chaos into technical order, write production-grade code, and deploy autonomous agents that solve their actual business problems.

What You Will Do

• Build & Deploy (60%):

Design and ship full-stack AI applications. You own the pipeline from data ingestion to the LLM inference layer to the frontend interface.

Architect autonomous agentic workflows (using frameworks like LangChain, LangGraph, or custom implementations) that can reason, plan, and execute complex tasks.

Write robust, clean, and highly testable code (Python/Typescript). "It works on my machine" is not acceptable; it must work in the customer's restricted cloud environment.

Handle DevOps and MLOps constraints: Dockerizing agents, managing Kubernetes clusters, and optimizing inference latency.

• Customer Engineering (40%):

Serve as the technical face of the company for our most demanding accounts.

Navigate complex stakeholder environments. You will push back on unrealistic demands, clarify ambiguous requirements, and steer "tricky" customers toward technically feasible solutions without breaking rapport.

Translate technical constraints into business value for non-technical executives.

Generate high-quality data for our customers and ability to review the data generated by other experts. This is one of the most critical aspects of the role.

The "Must-Haves"

• Experience: 8–12 years of total engineering experience. You started as a strong Software Engineer and evolved into an AI specialist.
• Education: B.S./M.S. in Computer Science, Math, or Physics from a top-tier institution (IIT, MIT, Stanford, Harvard, Berkeley, CMU, or similar global top-ranking universities).
• Deep AI Fluency: You aren't just calling APIs. You understand RAG implementation nuances, vector database optimization, fine-tuning (LoRA/PEFT), and the architecture of agentic loops.
• Production Engineering: Experience with end-to-end deployment (AWS/GCP/Azure, CI/CD pipelines, Terraform, Docker).

The "Why You" (Soft Skills)

• Thick Skin & High EQ: You don't get flustered when a customer changes their mind for the third time in a week. You can hold your ground with a CTO and explain "why not" to a CEO.
• Extreme Attention to Detail: You catch the edge cases that others miss. You obsess over error handling, retry logic in agents, and data privacy.
• Grit: You enjoy the "messy" work of integrating legacy enterprise data just as much as prompting the latest model.

What will set you apart

• Public Code: A visible GitHub footprint is very helpful. We want to see your side projects, your contributions to open source, or your experiments with LLMs. Please include your GitHub link in your application.

Tech Stack

• Languages: Python (Expert).
• AI/Data (Expertise in all is not required): PyTorch, LangChain, LlamaIndex, Pinecone/Weaviate, OpenAI/Anthropic APIs, HuggingFace.
• Infra (Expertise in all is not required): Kubernetes, Terraform, AWS/GCP.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT
The Professional Service Consultant role is instrumental in assisting Redwood customers ranging from Fortune global enterprises to midsized businesses to leverage our solutions to orchestrate automation across distributed and heterogeneous platforms and enterprise business applications including SAP, Oracle, PeopleSoft, data warehousing and OS tasks.

The range of responsibilities includes product installation and configuration, training, conducting workshops and providing best practices guidance to advance our customer’s automation business needs.

• Assist customers with installation, configuration, training and use of Redwood solutions
• Perform analysis, scoping, and effort estimation to meet customer requirements
• Provide configuration, architecture & installation recommendations based on product best practices & customer needs
• Coordinate with other Redwood resources including Engagement Managers to update project status, timeline, effort, and expected completion
• Communicate effectively and professionally with business and technical contacts
• Utilize supporting materials (project plan templates, architecture diagrams, etc) to communicate findings & recommendations to the customer or internally
• Travel to customers, partners, and Redwood Software sites as needed

YOUR EXPERIENCE

• 3+ years of IT Consulting experience
• Proven competence in IT Consulting, including training, installation, architecture design, and testing
• Interest in problem-solving & learning new technologies
• Experience or an understanding of SaaS solutions & integrations
• Knowledge of one or more Cloud providers (AWS, Azure, GCP, etc.)
• Knowledge of one or more identity providers (Active Directory, Okta, etc.)
• Knowledge and understanding of SSO, particularly SAML providers
• Knowledge of SAP jobs scheduling or other scheduling solutions (Autosys, Control-M)
• Experience with UNIX, Windows, & Linux at a power user level
• Experience and understanding of API usage, including REST and SOAP
• Knowledge of communication protocols, including HTTP, FTP, and SSH
• Good communication & presentation skills
• Excellent time management and task management skills
• Demonstrated ability to manage and prioritize multiple client projects
• Demonstrated ability to learn on the go/on the job in a fast-paced environment