We are looking for an experienced Field Service Engineer to work within our Field Service team. The Field Service Engineer will provide electrical support to a wide variety of customers. In this role, you will carry out installation, maintenance, modifications, and troubleshooting both at customer sites and supporting remotely. We offer a hands-on training program with elements of production and Quality Control to give engineers the concrete and practical understanding of our equipment that is so essential in the modern world.

About the role

You will be responsible for commissioning, troubleshooting, analyzing/identifying causes of mis-operation and repairing instruments/products at customer’s location. In addition, when not working on site, this position will provide engineering, PLC/HMI programming and customer support services.

The successful candidate will also have solid communication skills, and strong technical, problem solving, and analytical abilities.

Aspects of this role will include but are not limited to:

• Commissioning of power products and control systems for power System integration with other vendors’ equipment may be required, including but not limited to generators, UPS’s and SCADA systems
• Performing preventive maintenance, field installations and modifications
• Technical product support and troubleshooting
• Working with project engineers and project managers to select and coordinate the replacement of parts
• Performing engineering site surveys on equipment to determine scope of field work
• Performing programming and service on complex automation and protective relaying systems
• Managing office workload post site Ability to prioritize and submit project documentation on time.
• Domestic and international travel will be required as the role will require hands-on support at customer sites
• Travel and work at site outside of regular work hours, as required

Requirements:

• A Bachelor’s Degree in Electrical Engineering or Equivalent experience with Power generation
• More than two years of experience in field services, working as field service engineer with complex electrical systems and Power Generation experience.
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing of Power equipment.
• Experience with multiple/paralleling generator control system start-ups utilizing multi-function protection relays (Basler, GE or Schweitzer) and multi-function engine controllers (Woodward & ComAp) a plus
• Knowledge of servicing industrial equipment and strong software
• The ability to make changes in the field to HMI screen & PLC ladder logic programming is highly desirable
• Being an excellent team player, having strong communication skills and an ability to work independently without supervision a must Current Passport/Work Permit valid in Canada and United States of America.
• Ability to travel within Canada and to the United States of America and must have and maintain a valid driver’s license.

About IEM Canada

IEM Canada, (Industrial Electric Manufacturing, Inc.) in Surrey, BC, is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in North America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company!

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

The Jr. Hardware Technician, Global Hardware Services provides hardware provisioning and testing services, lab management and safety services, test setup design and implementation services, test setup maintenance and troubleshooting support to NX.

Responsibilities

• Ensure that all QC tests are conducted according to approved GHS QC procedures and that all QC requests are delivered on, or before the requested stakeholder due date
• Keep all GHS QC procedures up to date to reflect the latest hardware technical improvements
• Aim for continuous improvement of our hardware provisioning and testing services
• Ensure that all field returned hardware is promptly and properly analyzed according to approved GHS RCA procedures and with all defects and issues properly documented in Wrike
• Ensure that all field returned hardware is promptly and properly returned to the manufacturer following the RCA process, as per approved GHS
• RMA procedures and provide continuous updates via Wrike
• Communicate with external vendors and suppliers as per the approved RCA and RMA GHS procedures
• Assist in the development, implementation, and maintenance of a team services portfolio that details the services Global Hardware Services can provide to all NX stakeholders but also other DRW teams
• Assist in the development, implementation, and maintenance of our team space in Wrike and SharePoint
• Enforce and execute safety and organizational policies for the different NX labs as defined by the GHS manager
• Communicate with NX stakeholders for implementation and maintenance of test setups
• Assist in the implementation and maintenance of the software tools and processes used to capture test setup details and test results data
• Assist in the implementation and maintenance of the software tools and processes used for inventory management

Qualifications & Skills

• Diploma of College Studies in Technical programs like Computer Technology, Electrical Technology or related field
• Extensive experience with hardware solutions involving computer and networking technology
• Understanding of Radio Frequency theory and wireless technology is an asset
• Pragmatic mindset to succeed in an often changing and dynamic environment Ability to work under pressure
• Ability to work independently with minimal supervision
• Excellent communication, interpersonal, and problem-solving skills
• Strong work ethic and good attitude
• Strong organizational and time management skills
• International experience and ability to work productively with diverse cultures
• Analytical capabilities to breakdown complex hardware problems / projects / tasks into executable and measurable steps to deliver predictable results
• Theoretical knowledge and technical skills in the implementation and testing of hardware solutions
• Solid hands-on experience with electrical measuring instruments
• Solid hands-on experience for manual work involving tool

What DRW Montreal has to offer you:

• Recognized as one of Canada’s Best Employers for the past 8 years
• Committed to continuous learning & development
• Industry leading benefits package and perks
• Focused on employee well-being and work-life balance
• Community initiatives, volunteer program and opportunities for giving back

Find out more about all of our perks & benefits at https://drw.com/work-at-drw/montreal-benefits. 

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

#LI-AA1

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the Product talent to match.

We are seeking a Senior Product Manager to own the Work Planning capabilities in our Core division. This division contains the bulk of MaintainX features that our customers use every day, including work orders, maintenance plans, parts inventories, and other frontline workflows and analytics. We are looking for someone with deep experience building workflow products for complex operational environments and a track record of turning foundational systems into enterprise differentiators. As MaintainX moves upmarket, our customers need more than a system that creates work — they need a system that ensures every job is fully prepared before a technician picks up a wrench. If owning that problem end-to-end excites you, we want to speak to you.

What you'll do:

• Own preventive maintenance end-to-end — the backbone of every maintenance operation and the system that generates the majority of our customers' work. You'll define how PM programs work, how work flows through the system, and how we evolve this foundation to meet the needs of increasingly complex enterprise organizations
• Own the full journey from work request to execution-ready work order — the request portal where needs are submitted, the planner's tools for triaging and preparing work, and the workflow that ensures every job arrives at execution with the right plan, parts, and approvals so technicians spend their time turning wrenches, not chasing information
• Pioneer agentic planning experiences — from auto-enriching work orders with historical job data to proactively surfacing readiness gaps and forecasting workload, building the intelligent layer that helps planners shift from chasing information to making decisions
• Own the metrics that tell our customers whether their planning function is performing — PM compliance, planned vs. reactive work ratio, backlog health, and planning accuracy. You'll define what these metrics mean in MaintainX, build the measurement layer, and give maintenance leaders the visibility they need to improve
• Work closely with Sales to help close and expand large accounts by crisply articulating how MaintainX's planning and work readiness capabilities meet the needs of senior maintenance and operations leaders
• Inspire and motivate a team of designers and engineers to achieve ambitious outcomes, defining and measuring success using operational metrics that tie directly to customer value

About you:

• 5–7 years in product management with meaningful time spent building tools for complex operational workflows, ideally at a company serving enterprise customers
• Proven experience building highly configurable systems for complex operational environments — you've designed products where the challenge was making powerful rules, automation, or configuration accessible to non-technical users across a wide range of enterprise setups
• Comfortable navigating cross-team dependencies and making smart scope trade-offs on dependency-heavy features — able to define requirements across adjacent teams while staying laser-focused on downstream customer outcomes
• Proven ability to drive your own discovery in greenfield product areas — you've defined problems from scratch, not just solved well-scoped ones, and you've established measurement baselines where none existed before
• Able to inspire and rally a team around a clear vision, strategy, and roadmap — connecting day-to-day work to specific KPIs and business goals, and building credibility across all levels from ICs to executives
• Experience in industrial, field service, or operational technology domains is a strong signal but not a requirement. Interest in AI/agentic product experiences is a plus — the long-term vision includes intelligent automation and you should be excited about building the foundations for that

What's in it for you:

• Competitive salary and meaningful equity opportunities
• Healthcare, dental, and vision coverage
• 401(k) / RRSP enrollment program
• Take what you need PTO
• A Work Culture where:
  • You'll work alongside folks across the globe that reflect the MaintainX values: Smart, Humble, Optimist
  • We believe in meritocracy, where ideas and effort are publicly celebrated