About the Team

The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency so that each campaign reaches the correct audience on-time with excellent craft. 

About the Role

As the Senior Associate, Campaign Operations, you will be responsible for building, testing and launching Retention Marketing campaigns designed by our Lifecycle Marketing partners. You will partner closely with the Lifecycle Marketing team and Project Managers to ensure each campaign has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for the high quality campaign delivery rate and production efficiency of each campaign launch. This role will report to the Campaign Ops Manager who sits in Mexico City. 

You’re excited about this opportunity because you will…

• Campaign QA & Execution: Build, test, and launch retention marketing campaigns across email, push notifications, in-app messaging, and other channels using Braze and in-house tools. Includes owning the QA review process, collaborating with designers and copywriters, building target audience segments and capturing feedback from multiple stakeholders.
• Cross-functional Collaboration: Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on campaign goals, audience segmentation, and creative execution.
• Performance Analysis: Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives.
• Stakeholder Management: Act as the primary point of contact for Campaign Operations for your Lifecycle Marketing partners, ensuring alignment with company goals and priorities.
• Tool Expertise: Leverage Braze and other internal marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.

We’re excited about you because you bring…

• Experience: 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing
• Technical Proficiency: Hands-on experience with Braze/Iterable or a similar ESP is required. Familiarity with other marketing automation tools is a plus.
• Operational Excellence: Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
• Analytical Mindset: Ability to interpret data and analytics to inform decisions and optimize campaign development and quality. 
• Collaborative Approach: Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders

Business Analyst  — Apps Móviles

Objetivo del puesto

Brindar soporte operativo y funcional a la gestión de la app móvil, asegurando el seguimiento de requerimientos, coordinación entre negocio y desarrollo, validación de entregables y apoyo en pruebas funcionales dentro de los distintos sprints.

Responsabilidades

• Dar seguimiento a requerimientos funcionales y solicitudes de negocio.
• Administrar y mantener actualizado el backlog de iniciativas y pendientes.
• Coordinar actividades y seguimiento entre áreas de negocio, desarrollo y QA.
• Participar en ceremonias Agile/Scrum (daily, planning, refinement y retrospectives).
• Apoyar en la definición y documentación de historias de usuario y criterios de aceptación.
• Ejecutar y documentar pruebas funcionales/UAT previo a liberaciones.
• Dar seguimiento a incidencias detectadas durante QA o producción.
• Validar entregables funcionales y asegurar cumplimiento de requerimientos.
• Mantener orden y trazabilidad sobre solicitudes, cambios y prioridades.
• Apoyar en monitoreo y seguimiento de liberaciones de la app.

Perfil requerido:

• Licenciatura en Sistemas, Administración, Ingeniería, Negocios o afín.
• 1 a 3 años de experiencia en proyectos digitales, apps móviles o entornos Agile.
• Conocimiento básico/intermedio de Scrum y metodologías Agile.
• Experiencia utilizando Jira, Azure DevOps, Trello o herramientas similares.
• Capacidad de organización, seguimiento y manejo de múltiples prioridades.
• Excelente comunicación y coordinación con equipos técnicos y de negocio.
• Experiencia básica en pruebas funcionales/UAT es deseable.

Habilidades:

• Organización y atención al detalle.
• Seguimiento puntual y sentido de urgencia.
• Comunicación efectiva.
• Capacidad analítica y resolución de problemas.
• Trabajo colaborativo.

Plus deseables:

• Experiencia en productos financieros, loyalty o apps móviles.
• Conocimiento básico de publicación de apps en App Store y Google Play.
• Familiaridad con métricas digitales y seguimiento de adopción.

Esquema y senority:

• Nivel Jr / Semi Sr.
• Modalidad híbrida/remota. (Las oficinas de ALSEA se encuentran en el Sur de la CDMX / Portal San Angel, se debe presentar 3 días a la semana en las oficinas)

Idiomas

• Inglés C1 (atenderá conferencias con personas de otros países)

Temporalidad

• 6 meses
• Con posibilidades de extender participación o recibir oferta del cliente para ser interno

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Role Overview

We’re looking for a Customer Experience (CX) Manager to lead a multidisciplinary CX team focused on improving customer journeys, operational performance, and automation across our global Support organization. This position directly manages QA and Support Analytics teams.

Key Responsibilities

Lead and Develop a High-Performing CX Team

• Provide clear direction, coaching, and career development for the WFM, data, CX supervision, and automation functions.

• Set goals, run effective 1:1s, and build a culture of accountability, feedback, and continuous improvement.

Own CX Strategy and Roadmap for Support

• Translate customer feedback, QA outcomes, and operational KPIs (e.g., CSAT, NPS, FCR, containment/automation, quality scores) into a clear CX roadmap.

• Prioritize initiatives that improve both customer experience and efficiency across channels and regions.

Drive Insights, Analytics, and Workforce Planning

• Oversee the CX Data Analyst and Workforce Planning Analyst Sr. in building forecasts, dashboards, and analyses that inform staffing, channel strategy, and experience improvements.

• Use Snowflake, SQL, and Tableau-powered reporting to understand demand, contact drivers, automation performance, and agent experience, and to recommend concrete actions.

Lead Automation and AI Optimization

• Partner with the Automation Analyst to evaluate and improve automation performance (e.g., bots, deflection, self-service, AI tools).

• Define success metrics and measurement plans for new automation, ensuring they reduce effort without degrading CX.

• Establish feedback loops with QA, frontline teams, and stakeholders so automation changes are tested, monitored, and iterated.

Partner with Operations and QA to Lift Frontline Experience

• Work closely with the CX Sr. Supervisor and QA/Training/Upskilling teams to ensure processes, coaching, and quality programs align to CX goals.

• Connect QA insights and Level AI (or similar tools) outputs to coaching, training, and process improvements.

Manage Stakeholders and Cross-Functional Alignment

• Act as the primary CX point of contact for Support leadership and partners such as WFM, Support Intelligence, RevOps/Salesforce admins, Product, GTM, and Content/Knowledge teams.

• Build trust and alignment through clear storytelling, data-driven recommendations, and follow-through on action items.

• Represent the voice of the customer and the voice of the agent in cross-functional forums and projects.

Required Skills & Experience

• Experience: 5+ years in Customer Experience, Customer Support, Operations, or a closely related field.

• Leadership: 2+ years of direct people management experience, leading analysts and/or operational leaders.

• Strategy: Demonstrated experience leading CX or support initiatives that improved KPIs such as CSAT, NPS, FCR, automation/containment, or QA scores.

• Technical Skills: Proficiency in SQL; hands-on experience with Snowflake; experience building or consuming dashboards in Tableau.

• Metrics: Solid understanding of support and CX metrics (CSAT, NPS, FCR, containment/deflection, QA/quality scores, AHT, adherence, staffing KPIs, etc.).

• Communication: Excellent written and verbal communication skills; able to translate complex analysis into clear narratives.

Nice to Have:

• Experience with Salesforce Service Cloud.

• Experience with AI-driven QA or automation tools (e.g., Level AI).

• Background in designing CX/QA frameworks or VOC programs.

• Experience in SaaS, marketplace, or hospitality environments.

Location & Working Model

• This role is based in our Mexico City office. 

• Hybrid model: 3 days per week in‑office (specific days aligned with team/department guidelines). 

• You will collaborate regularly with global partners across time zones (US, UK, and other regions), so some flexibility in working hours may be required for key meetings.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

As a key member of the Quality Assurance team, you will be responsible for ensuring the reliability, performance, and security of our software products. You will design, develop, and execute comprehensive test plans that allow our development teams to ship high-quality code with confidence and speed.

Key Responsibilities

• Quality Strategy: Develop and implement robust test strategies and test cases for new and existing features.
• Test Automation: Design, write, and maintain automated test scripts (UI and API) to increase testing efficiency and coverage.
• Agile Collaboration: Participate in Agile ceremonies (Sprint Planning, Stand-ups, Retrospectives) to provide "QA perspective" from the start of the development cycle.
• Defect Management: Identify, document, and track software defects to resolution using bug-tracking tools (e.g., Jira).
• Cross-Functional Communication: Communicate effectively with developers, product owners, and stakeholders to clarify requirements and report on software health.
• CI/CD Integration: Integrate automated tests into CI/CD pipelines to ensure continuous quality and rapid feedback loops.
• Root Cause Analysis: Perform thorough regression testing and root cause analysis when bugs are identified in production.
• Continuous Improvement: Proactively suggest improvements to the development process to prevent defects before they occur.
• Soft Skills: Demonstrate a detail-oriented mindset, professional curiosity, and a "quality-first" attitude.

Requirements

• Experience: Proven experience in Software Quality Assurance (Manual and Automated testing).
• Language: English proficiency is mandatory.
• Programming Skills: Proficiency in at least one programming language (e.g., Java, Python, or JavaScript) for automation purposes.
• Testing Frameworks: Hands-on experience with automation tools such as Selenium, Cypress, Playwright, or Appium.
• API Testing: Experience testing RESTful APIs using tools like Postman, SoapUI, or RestAssured.
• Databases: Basic to intermediate knowledge of SQL for data validation and backend testing.
• Version Control: Proficiency in Git and/or BitBucket.
• Documentation: Excellent skills in writing clear, concise, and comprehensive test plans and bug reports.

Preferred Qualifications (Pluses)

• Experience with Performance/Load Testing (e.g., JMeter, Locust).
• Knowledge of Security/Penetration Testing principles.
• Experience with Cloud Infrastructure (AWS, Azure, or GCP).
• Familiarity with Docker and Kubernetes for managing test environments.

LI-DC1

What we are looking for:

We value proactive, self-directed professionals who take ownership, continuously learn independently, and go beyond reactive ticket handling to improve systems, processes, and customer experience.

Key Responsibilities:

• Customer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems. Own issues end-to-end, ensuring timely resolution of product functionality, configuration, and data-related problems.
• Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs, running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.
• System Configuration & Integration Support:  Assist with system configuration and administration tasks, including API troubleshooting, integration support, and monitoring application performance to ensure platform stability.
• Documentation & Knowledge Management: Create, maintain, and improve internal and external knowledge base articles, troubleshooting guides, and operational documentation to enhance team efficiency and customer self-service.
• Cross-Functional Collaboration & Escalation: Partner closely with Product, Engineering, DevOps, and QA teams to escalate complex issues with clear reproduction steps, technical details, and impact analysis. Collaborate with QA to identify automation opportunities in critical product areas.
• Incident Management & Continuous Improvement: Communicate proactively with customers regarding ongoing issues. Lead or contribute to post-mortems for critical incidents, identifying root causes and driving preventive improvements across processes and systems.

Required Skills & Qualifications:

• Technical Proficiency
• Experience with ticketing systems (e.g., Jira or similar)
• Strong SQL skills for querying and analyzing data
• Familiarity with API testing tools (e.g., Postman) and scripting languages such as bash
• Ability to analyze application logs and debug issues
• Strong ability to understand complex SaaS products, configurations, and integrations.
• Demonstrated ability to identify root causes, detect patterns across issues, and propose effective, scalable solutions
• Excellent written and verbal communication skills. Ability to clearly explain complex technical topics to both technical and non-technical stakeholders.
• Experience: 3–5 years of experience in technical support, application support, or customer-facing technical roles
• Experience in B2B environments is a plus

#LI-DC1

About the Team

The Consumer Performance Marketing team owns the execution of paid acquisition across a full upper-funnel ecosystem, including Meta, TikTok, Snapchat, Reddit, Pinterest, and YouTube. We operate at scale across the U.S. and Canada, managing complex builds, pacing routines, live optimizations, QA workflows, and experiment cycles that directly impact consumer growth.

We work closely with U.S.-based Channel Managers, Creative, Analytics, and Martech, functioning as one integrated performance engine. This requires strong operational discipline, fast signal interpretation, and a mindset focused on translating platform behavior into clear, actionable steps.

While the team is execution-heavy, we also influence strategy by shaping testing agendas, surfacing insights, and partnering with platform reps on betas and new product rollouts. It’s a high-ownership environment for operators who thrive in fast, data-driven systems.

About the Role

This role is focused on implementing paid marketing campaigns targeted at creating awareness, reach and consideration for new or existing DoorDash consumers across our priority markets. You will build, QA, pace, optimize, and iterate campaigns across Meta, TikTok, and Snap, managing multi-million-dollar budgets with precision.

You’ll partner with U.S. and Canada based teams and platform reps to run experiments, test new bidding approaches, evaluate audience structures, and support creative testing. This includes collaborating with partners such as Meta, TikTok, Snapchat, Reddit, Pinterest, YouTube, and Google to implement best practices and unlock new growth opportunities.  You will also be expected to diagnose issues quickly, communicate insights clearly, and maintain structurally sound accounts.

This position requires someone who can execute with technical depth, think analytically, and move fast — ensuring each optimization ties directly to performance outcomes.

You’re excited about this opportunity because you will…

• Be a part of our first DoorDash team in our Mexico City office! 
• Manage multi-million dollar monthly digital budgets across digital paid marketing channels, working with partners such as Meta, Snap, Pinterest, Reddit,, Google and TikTok to optimize campaign performance and test new products.
• Learn to operate a world-class acquisition program that brings in millions of orders to DoorDash, making it the top food delivery and logistics platform in the U.S.. working with our U.S. based
• Maintain and monitor key metrics across channels including budget pacing and cost per acquisition.
• Continuously improve performance by leveraging data, structured experimentation, and automation to drive efficient growth and lower cost per acquisition.
• Manage an experimentation roadmap to optimize performance including A/B creative tests, brand tests, and bidding tests
• Work closely with other teams and stakeholders to ensure goals are met

We’re excited about you because…

• You are proficient in the English language 
• You have a proven track record in the performance marketing /brand marketing/ upper funnel marketing space, with 4+ years of experience.
• Have experience with implementation of upper funnel marketing
• Direct, hands-on experience managing media buying, optimization (Paid Social), and strategic planning either at an agency or in-house
• You are highly proficient in Excel/Google Sheets and have deep familiarity with metrics such as CTR, CPM, CPA, CPC, CVR, and LTV.
• Strong quantitative, analytical and problem-solving skills; must be very comfortable with data analysis and able to use data to make decisions and conduct experiments.
• Experience with Web & App Tracking/Attribution (preferred)
• Experience working on multi-sided marketplace businesses (preferred)

About the Team

The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency so that each campaign reaches the correct audience on-time with excellent craft. 

About the Role

As the Senior Associate, Campaign Operations, you will be responsible for building, testing and launching Retention Marketing campaigns designed by our Lifecycle Marketing partners. You will partner closely with the Lifecycle Marketing team and Project Managers to ensure each campaign has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for the high quality campaign delivery rate and production efficiency of each campaign launch. This role will report to the Campaign Ops Manager who sits in Mexico City. 

You’re excited about this opportunity because you will…

• Campaign QA & Execution: Build, test, and launch retention marketing campaigns across email, push notifications, in-app messaging, and other channels using Braze and in-house tools. Includes owning the QA review process, collaborating with designers and copywriters, building target audience segments and capturing feedback from multiple stakeholders.
• Cross-functional Collaboration: Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on campaign goals, audience segmentation, and creative execution.
• Performance Analysis: Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives.
• Stakeholder Management: Act as the primary point of contact for Campaign Operations for your Lifecycle Marketing partners, ensuring alignment with company goals and priorities.
• Tool Expertise: Leverage Braze and other internal marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.

We’re excited about you because you bring…

• Experience: 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing
• Technical Proficiency: Hands-on experience with Braze/Iterable or a similar ESP is required. Familiarity with other marketing automation tools is a plus.
• Operational Excellence: Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
• Analytical Mindset: Ability to interpret data and analytics to inform decisions and optimize campaign development and quality. 
• Collaborative Approach: Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You’ll be joining the Global Growth team.

You're an enthusiastic app developer looking to take your skills to the next level by joining our Android team. We build apps used by millions of people, and we take great pride in our work. This means excellent development practices, careful code architecture, and an organization built around rapid releases. Within the teams, backlog grooming, planning meetings, daily stand-ups, demos and retrospectives keep us agile, and accountable. Continuous integration with automated testing allows us to run a bi-weekly release train. Our beta release process gives us useful insight into user behavior and heavy use of analytics, A/B testing and feature flagging allows for rapid iteration. With a focus on delightful user experiences, we balance building new features, refactoring code, and tweaking existing features based on analytics data. Every line of code gets reviewed by other developers, every pixel inspected by designers, and every feature hammered on by manual and automated QA.

Responsibilities:

• Keep up-to-date with Android and industry developments
• Build great UX for millions of users
• Partner with product managers, designers, and other engineering teams to build complex features and products from idea to positive execution
• Write well-crafted, well-tested, readable, and maintainable code
• Analyze our internal systems and processes and locate areas for improvement/automation
• Share your knowledge by giving brown bags, tech talks, and promoting appropriate tech and engineering best practices
• Identify, triage, debug and resolve issues/bugs across our various applications and platforms
• Participate in code, product and design reviews to provide feedback to ensure best practices

Experience:

• 3+ years of software engineering industry experience
• Worked on and shipped large scale Android applications
• Experience with Kotlin. Java experience is nice-to-have but not required.
• Experience with architecture paradigms like unidirectional and reactive programming, and other patterns commonly used in the industry
• Experience with Jetpack Compose, unit and snapshot testing, and creating shared components
• Great product sense; you care about usability and good design
• Ability to work with a low-ego, highly collaborative, and cross-functional team
• Bonus points: experience pursuing side projects or open-source projects

We’re building production GenAI features and looking for a staff software developer with strong engineering skills and a passion for building scalable AI systems. You’ll contribute to the design and delivery of GenAI features, collaborate closely with technical leads and senior stakeholders, and play a key role in maintaining technical quality and scalability across a feature area.

Own AI-enabled components end-to-end and deliver measurable improvements in quality and reliability. You operate independently, drive design decisions within your area, and help set strong engineering standards through reviews and mentorship.

🔧 What you’ll do

• Own delivery for significant features or systems: clarify requirements, design the solution, execute, ship, and iterate.
• Build and maintain reliable services and workflows that support AI features in production.
• Define how quality is measured for your area (success metrics, test strategy, evaluation approach) and automate it wherever possible.
• Run structured experiments, interpret results, and translate learnings into product improvements.
• Improve operational readiness: deployment automation, monitoring/alerting, incident follow-up, and performance/cost optimizations.
• Mentor teammates through design feedback, code reviews, and practical guidance.

🎯GenAI expectations

• Solid working knowledge of how modern AI applications are built and evaluated (you may not be a specialist, but you understand the core concepts and trade-offs).
• Strong learning speed: can evaluate new models/tools, assess feasibility, and recommend a path forward based on evidence and ROI.
• Builds solutions that are safe and compliant by design (privacy, data handling, safeguards), partnering with Legal/Security as needed

✅ Required skills & knowledge

• 6+ years in software engineering.
• 3+ years building and shipping production software in product teams.
• Bachelor’s in computer science, Engineering, or related field.
• Strong software engineering fundamentals and system design.
• Hands-on coding in Python and/or TypeScript (or similar), APIs/services, data pipelines.
• Cloud experience, CI/CD, automated testing, observability; engineers own quality without dedicated QA.
• Experimentation mindset: define metrics, build evals, iterate quickly; willingness to learn GenAI rapidly.

🧩 Nice to Have

• GenAI/LLM: prompt engineering, retrieval/RAG, function/tool-calling, evaluation pipelines, fine-tuning/LoRA, embeddings/vector search.
• LLMOps: experiment tracking, prompt/version control, cost/latency optimization.
• Tools: serverless AWS, LangChain/LangGraph, OpenAI/Anthropic/Azure OpenAI; vector DBs (Pinecone/FAISS/Milvus).
• External contributions (open source, blogs, talks).

🔨 How we work

• We balance exploration with delivery: test ideas quickly, then productionize what works.
• “Done” means quality goals are met; then we keep improving accuracy, cost, and performance.
• The team owns systems end-to-end (build, release, reliability).

🗒️ Note: 

• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

Professional proficiency in written and spoken English is required, including for resume submission and interviews.

Our Creative team is looking for Creative Technology Senior Associate to join a team of multidisciplinary developers, executing best-in-class omni-channel projects leveraging industry leading Advertising Technologies, Ad Servers and Ad builder/DCO [dynamic content optimization] tools.

Working directly with a wide range of tech partners, inter-company and external integrated teams, the Creative Technology Senior Associate will support all dynamic creative and asset automation project buildouts, delivery and integration into ad servers. You should be comfortable working directly with multi-disciplinary team leads across the PMG both in your primary office location and supported global markets. 

What You'll Be Doing

• Support ad technology, tech integration tests, dynamic [DCO], and omni-channel campaign production efforts across multiple brand teams, geographical locations and products (including new business and new agency tech initiatives)
• Contribute to large scale programmatic, social and video campaigns across multiple formats and channels employing underlying code bases such as HTML/JS/CSS, and industry leading ad technology.  
• Support in the auditing and defining criteria for all functional and non-functional deliverable requirements including dynamic ad serving, data pass work streams, API/product feed integrations, asset tracking and tagging, performance outputs, creative authoring tools, scalability and quality assurance
• Facilitate and cultivate relationships with our preferred platform partners, to establish development best practices and requirements, ensure continued innovation through product advancements/ways of working, and continuity of service through reporting and troubleshooting.
• Encourage innovation, adoption of cutting-edge technologies, inclusion, out-of-the-box thinking, cross-team collaboration, self-organization, and diversity
• Support PMG on devising strategic roadmaps and onboarding materials for the continued advancements in product development and campaign delivery, QA automation tools and process adoption through our international developer hubs, with POVs on Build, Buy, Borrow. 
• Become a super-user on new tools developed by PMG Product Teams.

What You'll Bring

• 3+ years of experience, including at least 2 years working at a Creative, AdTech and or Digital Agency 

• Knowledge of digital creative best practices and deliverables
• Ability to write scalable and modular code to employ multi-variant testing and dynamic creative industry standards. 
• Digital Creative Development (front-end) or relevant ad technology background with 6+ years experience 
• Demonstrated ability to balance campaign objectives and time-to-market requirements without compromising product quality
• Strong understanding of IAB Standards and Digital Ad Formats & specifications
• Training and Certifications on PMG required DCO ad serving platforms - primary Google GMP and similar knowledge of Clinch, Celtra, Google GMP (DCM, GWD, DCS), Innovid, Smartly, Jivox, Bannerflow, Google Web Designer
• Working knowledge of Project Management & DevOps tools like Airtable, JIRA, Smartsheets, Asana, Github
• Self-starter with a high degree of self-motivation and initiative with the ability to build processes from the ground up and collaborate in a multi-stakeholder environment
• Strong written and verbal communication skills
• Detailed oriented with the ability support development team through troubleshooting and Quality assurance
• Proficiency in Microsoft Office Tools (Excel, Word, PPT, Outlook, Teams) 
• Familiarity working with Creative Assets and Design apps such as the Adobe Creative Suite (primarily Photoshop, Illustrator, Adobe XD, Adobe After Effects)

Preferred Skills

• 2+ years working with internal and third-party APIs [REST, SOAP, JSON] like Open Weather Map or CRM data
• 1+ years Python experience or comparable programming language 
• Understanding of audience analytics capabilities and best practices (measurement, matching, onboarding, workflow, limitations, and workarounds, etc.) in the current environment
• Experience working with excel formulas for data matching, aggregation and math
• Experience with database systems, Website CMS tools queries and normalization
• Basic understanding and ability to work in After Effects as needed.
• Working knowledge of data factors driving project success (e.g.  PII vs. anonymized data, cookies vs. people, panels vs. census, passive vs. active/survey data, fused vs. matched data, etc.)

At EBANX, you’ll help expand access to payments and technology in some of the world’s most dynamic markets. We’re a unicorn-status fintech, AI-powered, and scaling fast across 29 countries and counting.

Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.

If you’re looking to be part of a company that’s transforming the future of payments with clarity, ambition, and real-world impact — we’d love to meet you.

As a Customer Support Team Lead, you will play a critical role in driving the success of our customer support team by coaching and developing representatives, ensuring operational excellence, and fostering a culture of feedback and recognition. You will be responsible for monitoring team performance, implementing coaching plans, and maintaining a deep understanding of our processes and products. This role requires a proactive leader who thrives in a data-driven environment, excels in cross-functional collaboration, and is committed to driving both employee and customer success.

Responsibilities

• 2+ years in a leadership role within customer support or a related field. 
• Prior experience with SaaS, CRM, and telephony tools is a bonus
• English (Advanced Level Required)
• Contribute to in-office leadership presence, supporting employees in a hybrid/in-office environment while maintaining a strong connection with remote teams. 
• Provide consistent coaching and developmental feedback through weekly 1:1 meetings, ensuring discussions focus on behavioral improvements and performance trends. 
•  Utilize key performance indicators (KPIs) to identify areas for growth and focus discussions on the behaviors driving results.
• Document insights from performance inspections and develop action plans to address areas of opportunity.
• Plan and lead weekly team meetings in alignment with our company values focusing on team skill development, team-building, and important business updates. - Foster a culture of continuous learning through training sessions, mentoring, and career progression planning.
• Maintain open lines of communication across teams, providing clear and timely updates on processes, changes, and performance expectations. - Embody customer obsession by serving as the primary escalation point for unresolved customer issues, ensuring timely and satisfactory resolution. 
• Actively contribute to cross-functional projects aimed at enhancing customer experience and driving retention.
• Lead by example in ethical decision-making, fostering inclusivity, fairness, and integrity in all interactions. 

Competencies

• Coaching & Development. Ability to mentor, guide, and upskill employees through structured coaching plans.
• Team Engagement & Motivation.  Builds a positive work environment that drives team performance and morale.
• Conflict Resolution. Effectively manages disputes, escalations, and difficult conversations with professionalism.
• Recognition & Employee Support – Ensures employees feel valued and supported through structured recognition programs.
• KPI Analysis & Reporting – Proficient in tracking, analyzing, and leveraging performance data (CSAT, AHT, FCR, SLA).
• Accountability & Goal Setting - Holds employees accountable through coaching, action plans, and performance reviews.
• Operational Inspection & Risk Management – Maintains oversight of business health through proactive inspection processes.
• Customer Advocacy – Understands customer needs and ensures support processes align with customer expectations.
• Escalation & Issue Resolution – Quickly identifies customer concerns, escalating when necessary to ensure high-quality resolutions.
• Quality Assurance (QA) & Continuous Improvement – Uses QA insights to refine support processes and improve service delivery.
• Cross-Functional Collaboration – Works effectively with leadership, HR, product, and other departments.
•  Stakeholder Management – Ensures clear communication with both local and global teams to align strategies.
•  Change Management – Clearly communicates new policies, tools, and strategies while securing buy-in from employees.
•  Workflow & Process Optimization – Identifies inefficiencies in support operations and recommends process improvements.
•  Knowledge Management – Ensures accurate and updated documentation of processes, FAQs, and customer resources.
• CRM & Ticketing Systems (Salesforce, Zendesk, Freshdesk, etc.) – Utilizes customer support tools effectively. - Data Analytics & Reporting Tools
• Proficient in dashboards and performance tracking platforms. 
• Crisis Management – Able to quickly assess and resolve operational or customer-impacting issues. 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Job Summary:

· Senior Associates, Business Intelligence are excellent problem solvers and play a critical role working alongside their analytics and media peers. In this role, you will help to improve marketing efficiency and support all data management and reporting deliverables.

· You will serve as a core partner to local Business Intelligence teams, leading development of reporting deliverables throughout the year.

Responsibilities

· Facilitate media performance reporting through the extraction of data sets from multiple marketing/database platforms and perform hygiene and quality control steps, either via BI tools like Power BI, Datorama or in partnership with WPP Media Data Ops. Data sources may include: media platforms (digital, search, social), web analytics tools, 1P sales data, syndicated data, research & survey tools, etc…

· Assist with implementation and management of data system architecture

· Audit and manage data taxonomy/classifications from multiple systems and partners

· Manage the extraction, loading, and transformation of multiple data sets

· Create and manage data visualizations, including dashboard, scorecard, and report deliverables

· Cleanse all data and metrics; perform override updates where necessary

· Execute all business rules according to requirements

· Identify and implement opportunities for efficiency throughout the process

· Manage and execute thorough QA process and ensure quality and accuracy of all data and reporting deliverables

· Manipulate and analyze “big” data sets synthesized from a variety of sources, including media platforms and marketing automation tools

· Generate and manage data visualizations and ensure data is presented accurately and is visually pleasing

· Assist local team in creating campaign performance reports as needed

· Help maintain a performance platform and provide insights and ongoing recommendations around media optimization

Desired Skills and Experience

· 2+ years’ experience in an analytics position working with large amounts of data

· Hands-on experience working with Power BI for data visualization

· Additional desirable skills include tag management experience, application coding experience, etc..

· Digital media experience background preferred, including knowledge of Google Campaign Manager, digital and social Media platforms and web analytics tools

· Experience with SQL.

· Excellent communication skills; especially as it pertains to working as part of an offshore team

· Experience working with on-shore teams a plus