HTML Jobs in Malaysia.
All active HTML roles based in Malaysia.
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Responsibilities
Qualifications
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
Ready to apply?
Apply to TiDB
Client Success Representative (Remote within APAC region, Contract)
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OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
- Assist with challenging client requests or issue escalations as needed
- Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
- Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
- Strong communication and interpersonal skills
- Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
- Empathetic understanding of client needs and ability to address them effectively
- Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Ready to apply?
Apply to INFUSE
Customer Service Expert (Remote within APAC region, Contract)
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OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
- Assist with challenging client requests or issue escalations as needed
- Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
- Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
- Strong communication and interpersonal skills
- Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
- Empathetic understanding of client needs and the ability to address them effectively
- Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Ready to apply?
Apply to INFUSE
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Team
About The Opportunity
What You’ll Be Doing
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Own end-to-end performance of OKX's global chatbot ecosystem, driving improvements in resolution rate, containment/deflection, fallback reduction, and response quality; define and implement global performance standards, and lead the shift from post-deployment stabilization to continuous optimization at scale.
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Serve as the most technically credible AI voice within GBS — applying deep expertise in NLP, intent classification, entity recognition, RAG, prompt engineering, and model evaluation to diagnose issues across model behavior, annotation quality, content gaps, and flow design, and to partner with AI teams on model performance, training data strategy, and new capability evaluation.
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Evolve the bot function into a data-driven intelligence system, including annotation and training data pipelines, intent architecture and taxonomy, knowledge and retrieval optimization, performance feedback loops, and integration with backend systems and knowledge management platforms.
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Drive measurable gains in automation coverage, cost-to-serve, and operational efficiency; establish performance frameworks that connect bot metrics to business outcomes and surface clear drivers of improvement.
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Act as primary GBS representative for bot intelligence across AI/Data Science, Product & Engineering, and Knowledge Management, translating operational insights into technical requirements and model behavior into actionable improvements, and influencing roadmap decisions through data-driven, technically grounded input.
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Lead and develop Bot Operations Specialists and Bot Annotators, building capabilities in AI/LLM literacy, annotation quality, and performance analytics, while driving a culture of technical curiosity, data-driven decision making, and high accountability.
What We Look For In You
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8+ years of experience spanning conversational AI/NLP/LLM systems and operations in fintech, crypto, trading, or high-scale digital platforms, with 4+ years in senior leadership roles managing technical or AI-adjacent teams.
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Strong hands-on expertise in NLP and LLM systems, prompt engineering, RAG, training data and annotation frameworks, and model evaluation and performance diagnostics, plus working knowledge of backend systems (APIs, integrations, data flows).
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Proven track record of improving bot or AI-driven customer experience at scale, delivering measurable gains in automation and efficiency, and building high-performing teams.
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Strong cross-functional collaboration skills and the ability to influence technical and product stakeholders in global, fast-paced environments.
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Strong analytical and problem-solving skills, with excellent English communication skills at both technical and executive levels.
Nice to Haves
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Experience in crypto, fintech, or trading platforms, particularly in high-growth, high-complexity environments.
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Hands-on experience establishing annotation standards (intent taxonomy, entity labeling, outcome classification) and partnering with Knowledge teams to optimize content for LLM retrieval.
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Experience piloting emerging LLM and conversational AI capabilities in production operational contexts.
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Fluency in Mandarin is preferred to better support internal stakeholders and partners across APAC markets.
Perks & Benefits
- Competitive remuneration package (Base salary, Yearly bonus & incentive)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 3,500 training & wellness benefits per annum
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
#LI-Onsite #LI-JC3
Ready to apply?
Apply to OKX
This job can work remotely within Malaysia, not necessarily in Selangor, MY.
Open to both fresh graduates and candidates within 5 years working experiences, ideally in database filed.
PingCAP is one world-leading, one-stop, real-time HTAP database solution provider, and our mission is to build a database of the future, made by developers and for developers. Now our products TiDB have been trusted by large-scale industry leaders and adopted by over 2000 companies across different industries.
Our deep open-source community roots (37,000 stars on GitHub), innovative products, and inclusive culture are what draw passionate and dedicated people to our company.
About the role
As a valued member of our Global Support team, your primary responsibility will be to provide remote assistance to customers in resolving TiDB/TiDB Cloud issues. You will play a crucial role in ensuring customer satisfaction by delivering effective and timely support.
Responsibilities
- Diagnose database issues by collecting relevant logs and monitoring data, determining the root causes of customer problems, and assisting customers in issue resolution.
- Consult and collaborate with engineers within the team or across teams to address customer issues.
- Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
- Actively monitor customer satisfaction, identify customer concerns, and manage customer expectations.
Qualifications
- Bachelor's degree or higher in computer science or a related field from a nationally accredited institution.
- Fluent in writing and speaking in both Chinese and English is a must.
- we are open to new graduates and experienced candidates with 2-5 years of working experience in database technical support or related roles.
- Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.
- Familiar with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults.
- Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively.
- Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team.
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
Ready to apply?
Apply to TiDB
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
Ready to apply?
Apply to TiDB
Who We Are:
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity:
What You’ll Be Doing:
Office Management & Facilities Oversight
- Manage front desk, lead end-to-end daily operations across multi-floor office premises
- Ensure smooth functioning of building infrastructure including air-conditioning, power, lifts, utilities, and shared systems
- Oversee workspace planning, seating allocation, and capacity optimization to support business growth
- Plan and manage renovations, fit-outs, relocations, and future expansion initiatives
- Collaborate with global security teams on physical security policies and emergency procedures
- Lead incident response and ensure adherence to building, fire safety, and security regulations
- Drive continuous improvements in operational efficiency, safety standards, and workplace resilience, including through AI and automation-enabled initiatives
Vendor & Procurement Management
- Oversee all local procurement processes, including vendor sourcing, contract negotiations and cost control
- Manage office inventory, assets and non-laptop equipment, ensuring accurate record-keeping
- Support audit readiness and ensure compliance with procurement and financial policies
Cross-Functional & Regional Business Support
- Act as a liaison between Admin, HR, IT, Finance, Legal and business units to support operational and security needs
- Act as the primary escalation point for workplace, facilities, and security matters
- Provide regular reporting to management on operational performance, risks, and improvement plans
- Provide admin support to nearby regional offices as required, ensuring alignment with company standards
- Foster operational teamwork and collaboration within the team to ensure cohesive and effective administrative support
What We Look For In You:
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Minimum 5+ years of experience in office administration or facility management, ideally in a regional or multi-entity setup.
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Knowledge of local building, fire safety, and workplace regulations.
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Demonstrated success in vendor negotiation, event planning & execution and employee engagement.
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Solid experience in budgeting, tracking, and cost optimization, good at reporting and data analysis.
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Results-oriented, self-motivated, high-ownership mindset and proactive.
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Proficiency in office tools and platforms, bonus if skilled in visual content (photography/video editing/newsletter creation).
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Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Benefits & Perks:
-
Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 3,500 training & wellness benefits per annum
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
#LI-Onsite #LI-JC3
Ready to apply?
Apply to OKX
About Nothing
Nothing exists to make tech feel exciting again.
Founded in London in 2020, we’ve grown from idea to global challenger in just a few years. Backed by GV (Google Ventures), EQT Ventures, and C Ventures, and investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we’re now sold in 40+ markets with millions of users worldwide.
About the Team
Our SEA team isn't a traditional corporate satellite; it’s a regional engine. We are currently solving the challenge of breaking into fragmented markets with a lean, high-impact model. We’re moving away from incremental growth to find unconventional partnerships that spark emotion and challenge the legacy players.
What You'll Do
- Define and drive the commercial strategy to make Nothing a household name across Southeast Asia.
- Identify, structure, and close high-impact partnerships with telcos, distributors, and retail innovators.
- Build a regional growth engine by developing unconventional partnership models that scale.
- Translate our global ambition into sharp, market-level execution that works on the ground.
- Act as the brand custodian, ensuring Nothing feels local and relevant without losing its global edge.
- Partner with HQ teams to align regional needs with our global branding & product roadmap.
- Prioritise resources ruthlessly, deciding where to go deep and where to scale for maximum impact.
What We're Looking For
- Regional expertise across Southeast Asia, with deep local knowledge in at least one key market such as Thailand, Indonesia, Vietnam, the Philippines, or Malaysia
- Fluent in Mandarin to bridge the gap between our regional partners and the global supply chain.
- A proven track record of building and scaling revenue-driving partnerships from scratch.
- High ownership and a builder mentality—you create structure where there is none and never say "that's not my job."
- A pragmatic approach to problem-solving, focusing on what works in-market rather than what looks good on a slide.
- Comfortable with the speed and ambiguity of a startup; you move fast because you’re independent.
- An instinct for design and culture, with the drive to deliver excellence in every partner interaction.
Why Nothing
This is a chance to build the future of tech in one of the world's most vibrant regions. You won’t be managing a legacy; you’ll be creating a new one. We offer the autonomy to own a massive territory and the opportunity to grow as we scale our global footprint. If you’re tired of "innovative solutions" and want to build something that actually inspires, this is what innovation should feel like.
Ready to apply?
Apply to NothingAbout Nothing
Nothing exists to make tech feel exciting again.
Founded in London in 2020, we’ve grown from idea to global challenger in just a few years. Backed by GV (Google Ventures), EQT Ventures, and C Ventures, and investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we’re now sold in 40+ markets with millions of users worldwide.
About the Team
Our SEA team isn't a traditional corporate satellite; it’s a regional engine. We are currently solving the challenge of breaking into fragmented markets with a lean, high-impact model. We’re moving away from incremental growth to find unconventional partnerships that spark emotion and challenge the legacy players.
What You'll Do
- Define and drive the commercial strategy to make Nothing a household name across Southeast Asia.
- Identify, structure, and close high-impact partnerships with telcos, distributors, and retail innovators.
- Build a regional growth engine by developing unconventional partnership models that scale.
- Translate our global ambition into sharp, market-level execution that works on the ground.
- Act as the brand custodian, ensuring Nothing feels local and relevant without losing its global edge.
- Partner with HQ teams to align regional needs with our global branding & product roadmap.
- Prioritise resources ruthlessly, deciding where to go deep and where to scale for maximum impact.
What We're Looking For
- Regional expertise across Southeast Asia, with deep local knowledge in at least one key market such as Thailand, Indonesia, Vietnam, the Philippines, or Malaysia
- Fluent in Mandarin to bridge the gap between our regional partners and the global supply chain.
- A proven track record of building and scaling revenue-driving partnerships from scratch.
- High ownership and a builder mentality—you create structure where there is none and never say "that's not my job."
- A pragmatic approach to problem-solving, focusing on what works in-market rather than what looks good on a slide.
- Comfortable with the speed and ambiguity of a startup; you move fast because you’re independent.
- An instinct for design and culture, with the drive to deliver excellence in every partner interaction.
Why Nothing
This is a chance to build the future of tech in one of the world's most vibrant regions. You won’t be managing a legacy; you’ll be creating a new one. We offer the autonomy to own a massive territory and the opportunity to grow as we scale our global footprint. If you’re tired of "innovative solutions" and want to build something that actually inspires, this is what innovation should feel like.
Ready to apply?
Apply to NothingRAPP Kuala Lumpur is looking for a SFMC Developer to join our award-winning team!
WHO WE ARE:
We are RAPP – world leaders in activating growth with precision and empathy at scale.
As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.
We foster an inclusive workplace that emphasizes personal well-being.
HOW WE DO IT:
At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.
Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
Role Description
This is a full-time on-site role for SFMC Developer located in WP. Kuala Lumpur. As an SFMC Developer, you will be responsible for designing, developing, and implementing custom solutions on the Salesforce Marketing Cloud platform. The primary focus of this role is to enhance the functionality and performance of the marketing automation tools within the Salesforce ecosystem. The SFMC developer works closely with stakeholders to understand their business needs and translate those needs into technical solutions.
Key Responsibilities:
- Design, build, and implement custom solutions on the Salesforce Marketing Cloud platform, with specific focus on email-related journeys,
- Develop custom scripts, triggers, and APIs to enhance the functionality and performance of the marketing automation tools,
- Collaborate with stakeholders to understand their business requirements and translate those into technical solutions,
- Debug, troubleshoot, and resolve technical issues related to SFMC,
- Test and validate the SFMC solutions to ensure they meet business requirements and technical specifications,
- Stay up to date with the latest developments in Salesforce Marketing Cloud and related technologies,
- Document SFMC solutions and processes to ensure knowledge sharing and ease of maintenance.
You must demonstrate knowledge, skills, and fluency in email marketing best practices. This includes message design, subscriber and data management, inbox delivery, and external integrations with the Marketing Cloud email application. You should have hands-on experience as a full-stack developer for Marketing Cloud creating personalized, dynamic messages and landing pages. You should be fluent in Marketing Cloud scripting languages, experienced with data configuration, manipulations and advance segmentation, and familiar with SFMC reporting and analytics capabilities.
Additional responsibilities include but not limited to:
- Salesforce Marketing Cloud implementation, configuration, data migration, and working with Marketing Cloud Connect, and other Integrations, Lead requirements gathering, solution design, and writing statements of work,
- Communicate project concepts and outcomes to clients and other project stakeholders,
- Design and implement, for automated email/mobile journeys using Email Studio, Mobile Studio, Automation Studio and Journey Builder, and advise clients on how to optimize further,
- Strong understanding of digital marketing KPIs, such as email marketing, PPC and other marketing conversion metrics,
- Experience in reporting and analyzing email activity using Email Studio reports and Journey Builder. Ideally, proficiency with Data Views and Discover Reports within Analytics Builder, Einstein Engagement,
- Design and/or build integrations between Marketing Cloud and 3rd party applications or data sources,
- Conduct user training and actively promote user adoption of Marketing Cloud,
- Track record for delivering marketing automation projects in a fast-paced environment, and able to successfully keep to deadlines. Excellent problem-solving and analytical skills.
- Good understanding of marketing automation concepts and best practices. • Strong communication and collaboration skills.
Qualifications and Experience
- Ability to work with clients to design customer journeys, and associated data models
- Extensive experience with Marketing Cloud Studios & Builders, most importantly Email Studio, Content Builder, Journey Builder and Automation Studio, and ideally also Cloud Pages and Mobile Studio
- Understanding how to build a custom preference center
- Conceptual understanding, to be able to establish data models, work with API’s and configurations
- Knowledge of 1+ of the 6 programming languages in SFMC: AMPScript, HTML and CSS, SSJS and/or JavaScript, SQL (andQuery Studio experience) or Guide Template Language)
- Experience with Salesforce CRM (Sales & Service Cloud, Communities)
- A bachelor's, postgraduate degree or professional qualification
- Minimum 5 years of experience in a similar role
- Preferable experience in: Salesforce CDP, Datorama, Informatica/Jitterbit/Talend/Dell Boomi, Interaction Studio, Commerce Cloud, Salesforce CDP, Advertising Studio, Social Studio, Experience with Google Analytics (360), PPC Advertising
Skills and Competencies
Pleasant personality with a "can-do" attitude and be a good team player. Clear communication skills to make complex technical matters simple when communicating with non-technical stakeholders and client executives.
Ready to apply?
Apply to RAPP
Technical Services Engineer III
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About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
Your Role at impact.com:
As a Technical Services Engineer, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.
Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live.
What You'll Do:
- Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
- Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance.
- Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support.
- Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
- Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
- Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders.
- Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
- Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization.
What You Bring:
- Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
- Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
- Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
- Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
- Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
- Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
- Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
- Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach.
- A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone.
- Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment.
Benefits and Perks:
At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
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Frontend Developer - Shopify
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About Selkirk Sport
At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.
We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.
Why Join Selkirk Sport?
- Lead brand design for the #1 brand in pickleball—an industry on the rise.
- Work on high-impact projects seen by millions.
- Collaborate with a fast-moving, innovative brand design team.
- Enjoy a high-energy work environment where your ideas shape the future of the sport.
- Competitive salary, benefits, and opportunities for growth.
- Salary range from MYR60,000 - MYR108,000 per annum
Position Overview
The Shopify Developer is the technical engine behind our global digital storefronts. You will manage the technical evolution of both our B2B and Retail platforms, ensuring they are fast, accessible, and optimized for conversion. This role is central to our global expansion; you will spearhead the implementation of Shopify Markets and customize theme logic to meet the unique needs of international territories. We are looking for a self-motivated problem solver who bridges the gap between creative design and high-performance code.
Key Responsibilities
Theme Development & Optimization
- Build & Launch: Develop high-fidelity, responsive landing pages and custom theme sections to support marketing campaigns.
- Performance Engineering: Implement code-level improvements to enhance site speed (Core Web Vitals) and ensure full ADA compliance across all digital touchpoints.
- Technical SEO: Maintain best-in-class search visibility through optimized Liquid templates and structured data (JSON-LD).
- B2B & Retail Logic: Develop and maintain distinct theme customizations that cater to the different shopping behaviors of our wholesale and retail customers.
Global Expansion (Internationalization)
- Shopify Markets: Lead the technical setup and configuration of Shopify Markets to support multi-currency, multi-language, and regional content.
- Localization Logic: Architect theme solutions that adapt seamlessly to regional requirements without compromising global site stability or customer experience.
Collaboration & Code Quality
- Cross-Functional Partnership: Work closely with Marketing and Operations to translate business goals into technical solutions.
- Code Reviews: Actively participate in peer code reviews to ensure maintainability, security, and adherence to best practices.
- Documentation: Maintain clear documentation for custom integrations and theme modifications.
- Maintenance & Troubleshooting: Act as the first line of defense for support requests and bug fixes, identifying root causes to prevent recurrence.
Qualifications
Required:
- Core Stack: Strong foundational programming logic; you understand how to structure data and build for scalability, not just 'making it look right'. Exceptional proficiency in HTML, CSS, and JavaScript (Vanilla/ES6).
- Resourcefulness: Resourceful and autonomous; you are the type of developer who consults documentation, experiments with APIs, and finds the 'why' behind a bug before asking for a solution.
- Growth Mindset: A documented history of being a self-motivated, fast learner. You aren't afraid to dive into the "unknown" and enjoy tackling complex technical puzzles.
- Project Execution: A proactive self-starter who excels in an evolving roadmap. You enjoy seeing your work go live quickly and can effectively prioritize multiple workstreams to meet milestones during busy launch windows.
- Hybrid Collaboration: Strong verbal/written English. While based in Malaysia, you must be comfortable working primarily via Google Meet and chat, collaborating with stakeholders across different time zones.
- AI-Augmented Development: An active interest in the evolving landscape of AI-powered development. You are open to experimenting with agentic code editors like Cursor and understand how to leverage AI for debugging and documentation without compromising on fundamental engineering principles.
Preferred:
- Shopify Experience: 1+ years of professional Shopify development experience (Liquid, JSON schema, Shopify APIs).
- Full-stack development experience
- Code Portfolio: A portfolio or GitHub that demonstrates clean code and creative problem-solving (even if it’s not Shopify-specific).
- Modern Tools: Experience with React, version control (Git), and CI/CD workflows
- Global Collaboration: Experience working with distributed teams across varying time zones.
Work Environment & Schedule
- Digital Presence: This role is based in Malaysia but operates as part of a global team. You must be comfortable working primarily via video conferencing (Google Meet) and async communication (Google Chat).
- Schedule: Generally follows standard business hours in Malaysia, with the professional flexibility to overlap with international stakeholders and meet critical project deadlines.
- Equipment: Frequent use of a computer and digital tools for extended periods.
Additional Expectations
- Ownership & Accountability: You take pride in the stability and performance of our global storefronts, maintaining 100% accountability for the code you ship to production.
- Solution-First Thinking: You don’t just patch a bug; you investigate the root cause and implement long-term fixes that improve the overall health of the codebase.
- Continuous Learning: You stay curious about the evolving Shopify ecosystem and emerging web technologies, proactively suggesting ways to modernize our stack.
- Integrity & Confidentiality: You uphold high standards regarding the security of our customer data, proprietary logic, and upcoming product launches.
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Responsibilities
- Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, data migration, and ensure seamless integration with existing systems and applications.
- Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly.
- Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices.
- Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively.
- Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
- Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success.
Qualifications
- Bachelor's degree or higher in computer science or a related field from a nationally accredited institution
- 3 years or more of experience in database technical support or related roles
- Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.
- Familiarity with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults
- Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively
- Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
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Position Overview
PingCAP is seeking an experienced Revenue Accounting Manager to join our global accounting team. This role is critical to supporting the company’s worldwide growth. We are looking for a self-motivated, detail-oriented professional who thrives in a fast-paced environment and brings strong expertise in revenue accounting, systems, and process improvement.
You will collaborate closely with the Accounting, Sales, Legal, Sales Operations, and Systems teams to design, enhance, and execute scalable revenue processes. Drive the month-end revenue related close process with high quality and velocity. This role is ideal for someone who wants to drive transformation across the order-to-cash (O2C) lifecycle and strengthen our global revenue operations.
Responsibilities
Billing and Collections
- Leveraging Netsuite billing to issue customer invoices on a monthly basis in accordance with contract terms.
- Monitor invoice status and collaborate with Sales and other stakeholders to collect overdue receivables.
- Lead initiatives to automate billing and collection processes using NetSuite and other tools/technologies.
Month-End Close
- Participate in the timely and accurate completion of month-end, quarter-end, and year-end close activities related to revenues.
- Ensure revenue and related sales commission are recognized in accordance with ASC 606 and internal revenue recognition policies.
- Assist with technical accounting assessments for non-standard contract terms and ensure proper revenue treatment.
- Execute robust month-end revenue procedures, including:（Disaggregated analytical review, Reconciliations (e.g., billing, collections, deferred revenue，Deferred revenue and contract liability classification）
- Apply cash receipts in a timely and accurate manner.
- Assist in the accounting and classification of cloud cost, ensuring the accuracy of gross margin.
Process Improvement & Automation
- Serve as a key driver in transforming and enhancing order-to-cash processes to improve accuracy, scalability, and efficiency of revenue recognition workflows.
- Identify, recommend, and implement opportunities to streamline and automate revenue and accounting processes.
- Champion the use of AI technologies within Finance to increase automation, reduce manual work, and improve insights.
- Collaborate with cross-functional teams (Sales Ops, IT/Systems, Product, Customer Success) to ensure data integrity, system improvements, and end-to-end process alignment.
Qualifications
- Bilingual: Proficiency in English (primary working language) and Mandarin Chinese.
- Big Four experience and CPA (or equivalent certification) are strong pluses.
- 7+ years of progressive experience in revenue accounting, ideally within SaaS and Cloud costing or technology companies.
- Passionate about adopting new technologies, including AI tools, to automate processes and enhance productivity.
- Experience working in a global organization across multiple time zones (APAC + US).
- Hands-on, detail-oriented mindset with strong problem-solving skills.
- Bachelor’s degree in Accounting, Finance, or a related field.
- Experience with NetSuite or other ERP systems preferred.
- Strong working knowledge of ASC 606 and practical application in real-world scenarios.
- Excellent communication skills and proven ability to collaborate effectively with both internal and external stakeholders.
- Ability to manage multiple priorities and thrive in a dynamic, fast-paced environment.
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
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Sales Development Representative ( Malaysia & India）
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Role Overview
Responsibilities
- Own the full top-of-funnel outbound prospecting process across prioritized accounts.
- Research and segment accounts, identify key decision-makers, and develop personalized outreach strategies.
- Execute multichannel outreach (cold calls, emails, LinkedIn, events) with tailored messaging that addresses prospects’ pain points and use cases.
- Qualify both inbound and outbound leads based on BANT/CHAMP or similar frameworks.
- Book high-quality discovery calls and meetings for Account Executives; track conversion and pipeline contribution.
- Act as the first line of consultative engagement, effectively communicating our product value and technical differentiators.
- Collaborate with marketing on ABM campaigns, event follow-up, and lead nurturing strategies.
- Provide insights to sales and marketing teams by analyzing outreach results, objections, and lead quality.
- Maintain accurate lead and opportunity data in CRM systems and help optimize sales workflows.
- Share best practices across the team.
- Stay current on industry trends, competitive landscape, and product updates to deliver value-led outreach.
Qualifications
- Bachelor’s degree or equivalent professional experience.
- 3–5 years of experience in B2B sales development, inside sales, or account management—preferably in the tech/SaaS industry.
- Proven success generating pipeline and achieving outbound KPIs.
-
Proficiency in English; fluency in Bahasa Indonesia or Mandarin is an advantage.
- Proficiency in CRM and sales engagement platforms (e.g., Salesforce, HubSpot, Outreach, Salesloft).
- Strong understanding of modern sales methodologies (e.g., MEDDIC, SPIN, Challenger).
- Self-starter with the ability to work independently and in collaboration with cross-functional teams.
- High degree of professionalism, curiosity, and resilience.
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
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Role Overview
Responsibilities
- Educate prospects and customers on what is possible with TiDB and share best practices for integrating into their applications
- Understand customer requirements and communicate the business value of solving technology problems using TiDB
- Guide the design and deployment of hybrid transactional and analytical databases that impact multiple functional areas of a customer’s organization
- Work on RFPs / customer’s technical requirements with the Sales team
- Prepare demos and proofs-of-concept to demonstrate various use cases for TiDB
- Create technical content to show customers how to integrate TiDB or implement best practices for new technologies
- During a customer's implementation, assist backend developers, database administrators, product managers, and project owners with any and all technical questions that arise
- Assist developers with debugging their database integrations, and suggesting code optimization in a variety of programming languages
- Document the architectural solutions that customers have designed and deployed
- Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales
- Public speaking by participating in physical or online events
Qualifications
- Proven experience as a Solution Architect or similar role, with a minimum of 2-5 years of experience in solution design and implementation
- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
- Strong technical proficiency in a wide range of technologies, including but not limited to cloud computing, microservices architecture, API design, database systems, and security principles.
- A strong Database experience is a must. MySQL experience is most preferred.
- A strong understanding of the software development lifecycle;
- Working understanding of code and script in Python, Shell, or Golang is a plus.
- Docker/Kubernetes knowledge is a strong plus.
- Experience in one or more public cloud environments, e.g. AWS, Azure, Google Cloud Platform;
- Typically 15-25% travel, depending on role
- Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.
- Fluency in English is required.
- Experience in technical support of databases (MySQL, Postgres, Oracle, MongoDB, etc) or big data systems (Kafka, Cassandra, Elasticsearch, Hadoop, Spark, etc) is a strong plus.
- Experience in operating MySQL, Cassandra, Postgres, and other transactional databases in a large-scale production environment is a strong plus.
- Experience in operating databases in Kubernetes or public cloud environments is a strong plus.
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
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Job Responsibilities：
IT Asset Management
- Responsible for inventory and maintenance of the company’s IT hardware and software assets, ensuring the accuracy and completeness of asset information.
- Follow up on procurement processes, vendor communication, inventory registration, and reimbursement management.
- Manage and maintain the office and R&D infrastructure, including network, Zoom meeting systems, VPN, and servers.
- Provide user support and account management for Google Workspace (Gmail, Drive, Groups, Calendar, etc.).
- Use and manage various asset management systems (e.g., JAMF) proficiently.
- Assist in maintaining organizational structures, group permissions, and email security policies.
- Participate in daily information security management and incident response.
- Support the IT team in implementing and enforcing security policies and best practices.
Requirements：：
- Bachelor’s degree or above in Computer Science or a related field, with at least 2 years of relevant experience.
- Hands-on experience in common network configuration and troubleshooting (e.g., Wi-Fi, VPN, DNS, access control) is a plus.
- Experience with automation tools or basic development skills is preferred.
- Strong English and Chinese communication skills, able to communicate fluently in both languages.
- Familiarity with common office equipment, network devices, and operating systems (Windows / macOS / Linux).
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
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Apply to TiDB