TiDB
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This job can work remotely within Malaysia, not necessarily in Selangor, MY.
Open to both fresh graduates and candidates within 5 years working experiences, ideally in database filed.
PingCAP is one world-leading, one-stop, real-time HTAP database solution provider, and our mission is to build a database of the future, made by developers and for developers. Now our products TiDB have been trusted by large-scale industry leaders and adopted by over 2000 companies across different industries.
Our deep open-source community roots (37,000 stars on GitHub), innovative products, and inclusive culture are what draw passionate and dedicated people to our company.
About the role
As a valued member of our Global Support team, your primary responsibility will be to provide remote assistance to customers in resolving TiDB/TiDB Cloud issues. You will play a crucial role in ensuring customer satisfaction by delivering effective and timely support.
Responsibilities
- Diagnose database issues by collecting relevant logs and monitoring data, determining the root causes of customer problems, and assisting customers in issue resolution.
- Consult and collaborate with engineers within the team or across teams to address customer issues.
- Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
- Actively monitor customer satisfaction, identify customer concerns, and manage customer expectations.
Qualifications
- Bachelor's degree or higher in computer science or a related field from a nationally accredited institution.
- Fluent in writing and speaking in both Chinese and English is a must.
- we are open to new graduates and experienced candidates with 2-5 years of working experience in database technical support or related roles.
- Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.
- Familiar with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults.
- Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively.
- Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team.
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
Ready to apply?
Apply to TiDB
About PingCAP
PingCAP is the company behind TiDB, an open-source, distributed SQL database that handles some of the world’s most complex data scaling challenges. We are a team of builders, engineers, and creators who believe in the power of open-source and the future of cloud-native infrastructure. As we expand our footprint in India, we are looking for a Senior Marketing Manager who is ready to take our brand and community presence to the next level.
The Role
As the Senior Marketing Manager for India, you will be the primary driver of our regional growth. This is a hands-on role designed for a marketer who enjoys the mix of strategic planning and tactical execution. You will be responsible for building a strong brand presence, nurturing our developer community, and most importantly, creating a predictable pipeline of interest for our sales team.
You will act as the local marketing lead, working in close partnership with our global Digital Marketing, PR, and Content teams to ensure our global vision is executed with local relevance and precision.
Key Responsibilities
Demand Generation & Pipeline Growth
• Pipeline Ownership: Design and execute integrated marketing programs (webinars, workshops, and digital campaigns) specifically aimed at generating high-quality leads and building a robust sales pipeline.
• Sales Alignment: Work as a strategic partner to the India Sales and Business Development teams to ensure marketing activities are directly supporting regional revenue goals.
• Funnel Optimization: Monitor the journey from community engagement to sales-ready opportunities, ensuring no prospect is left behind.
Flagship Events & Brand Experience
• Brand Conferences: Lead the end-to-end strategy and execution of our signature brand conferences in India. You must have a proven track record of running large-scale, professional events from the ground up.
• Field Marketing: Manage our presence at key industry trade shows and host intimate, high-touch executive roundtables that build deep relationships with senior decision-makers.
• Full-Stack Execution: From venue sourcing and vendor management to on-site logistics and lead capture, you will own the details that make an event successful.
Community Engagement & Growth
• Developer Advocacy: Build and nurture the TiDB community in India. You will be our "boots on the ground," engaging with local user groups, developers, and architects to foster an authentic brand connection.
• Ecosystem Partnerships: Identify and collaborate with local tech communities and partners to expand TiDB’s reach and influence within the Indian tech landscape.
Strategic Collaboration
• Digital & PR: Partner with our Global Digital Marketing team to provide local insights for paid media and social strategies. You will also work with our PR team and local agencies to surface compelling stories and increase our media share-of-voice in India.
• Content Localization: Ensure that our whitepapers, case studies, and messaging resonate with the nuances of the Indian market.
Qualifications
• MNC Pedigree: 5–10 years of experience in B2B technology marketing, preferably within a global MNC (Cloud, SaaS, or Infrastructure). You understand how to operate within a global framework while maintaining local agility.
• Event Excellence: Direct, hands-on experience in planning and executing flagship brand conferences and large-scale developer events.
• Growth Mindset: A strong focus on lead generation and pipeline contribution. You are comfortable being measured by the impact your work has on the business.
• The "Builder" Spirit: You are a senior professional who is still happy to roll up your sleeves. Whether it's drafting copy, managing a vendor, or hosting a meetup, you take pride in the quality of the execution.
• Communication: Exceptional written and verbal communication skills. You can translate complex technical value into clear, engaging messages for both developers and executives.
Why Join Us?
At PingCAP, you will have the autonomy to shape the India marketing strategy for a world-class product. We offer a high-trust, flexible environment where you can see the direct impact of your work. You’ll be part of a global team that values humility, technical excellence, and the collaborative spirit of open source.
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
Ready to apply?
Apply to TiDB
Role Overview
Responsibilities
- Educate prospects and customers on what is possible with TiDB and share best practices for integrating into their applications
- Understand customer requirements and communicate the business value of solving technology problems using TiDB
- Guide the design and deployment of hybrid transactional and analytical databases that impact multiple functional areas of a customer’s organization
- Work on RFPs / customer’s technical requirements with the Sales team
- Prepare demos and proofs-of-concept to demonstrate various use cases for TiDB
- Create technical content to show customers how to integrate TiDB or implement best practices for new technologies
- During a customer's implementation, assist backend developers, database administrators, product managers, and project owners with any and all technical questions that arise
- Assist developers with debugging their database integrations, and suggesting code optimization in a variety of programming languages
- Document the architectural solutions that customers have designed and deployed
- Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales
- Public speaking by participating in physical or online events
Qualifications
- Proven experience as a Presales or similar role, with a minimum of 5-10 years of experience in solution design and implementation
- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
- Strong technical proficiency in a wide range of technologies, including but not limited to cloud computing, microservices architecture, API design, database systems, and security principles.
- A strong Database experience is a must. MySQL experience is most preferred.
- A strong understanding of the software development lifecycle;
- Working understanding of code and script in Python, Shell, or Golang is a plus.
- Docker/Kubernetes knowledge is a strong plus.
- Experience in one or more public cloud environments, e.g. AWS, Azure, Google Cloud Platform;
- Typically 15-25% travel, depending on role
- Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.
- Fluency in English is required.
- Experience in technical support of databases (MySQL, Postgres, Oracle, MongoDB, etc) or big data systems (Kafka, Cassandra, Elasticsearch, Hadoop, Spark, etc) is a strong plus.
- Experience in operating MySQL, Cassandra, Postgres, and other transactional databases in a large-scale production environment is a strong plus.
- Experience in operating databases in Kubernetes or public cloud environments is a strong plus.
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
Ready to apply?
Apply to TiDB
Role Overview
Responsibilities
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Identify and develop new business opportunities in South Korea across targeted industries.
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Manage and grow relationships with existing customers to drive revenue expansion.
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Collaborate closely with the regional lead on account planning and execution strategies.
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Conduct market research to understand industry trends and customer needs in Taiwan and Korea.
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Represent the company at industry events, customer meetings, and virtual engagements
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Coordinate with internal teams (presales, marketing, customer success) to support customer requirements and deliver tailored solutions.
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Cultivate and expand the partner ecosystem in Taiwan and Korea.
Qualifications
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Proficiency in English and Korean (business level or above, both spoken and written).
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3+ years of experience in business development, account management, or sales roles, preferably in tech, SaaS, or gaming-related industries.
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Strong interpersonal and communication skills with a proactive, hands-on attitude.
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Ability to work independently while collaborating effectively within a remote, multicultural team.
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
Ready to apply?
Apply to TiDB
Sales Account Executive - Singapore/ Malaysia /Thailand /India /Vietnam/Australia
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Role Overview
We are looking for a salesperson to start and drive the sales cross APAC who are sharp, creative, and hardworking with an unwavering desire to be the best. The ideal candidate has the experience scaling from one to many and been pioneer in the region in the past. You are customer focused, metrics driven, embraces a consultative sales philosophy, and are passionate about helping his/her team succeed. Our customers are often application owners, software engineering leaders, product managers, entrepreneurs, and line of business owners. You must love talking to all types of customers about scaling their businesses and helping them solve their scaling issues and drive innovation across many different types of use cases centered around how our customers scale their databases.
Responsibilities
- 5+ years of experience in enterprise sales at an established open source technology company or company with mature cloud offerings (AWS/Azure/GCP, etc.)
- Willing to get her/his hands dirty to build the sales operations and playbook from scratch
- A deal closer with a track record of winning large deals
- Experience and willingness to thrive in a startup environment
- Preferably with an engineering background, either by academic training or work experience
- A player coach with a mind for strategy and process, but who is not afraid to roll up their sleeves and help to solve challenging problems for customers directly.
- Experience working as part of an overlay team within a go-to-market organization or something similar.
- Someone who is always looking to streamline and simplify the way things are done.
- Someone with a highly inclusive style who values and celebrates diversity within teams.
- Bachelor’s degree in computer science strongly preferred;
- Willingness to travel to customer sites.
Qualifications
- Close “lighthouse” accounts by working with our solutions architect team
- Establish distribution partnerships to accelerate product adoption in the APAC market
- Fostering a strong culture of collaboration and customer empathy in your team.
- Build the foundation of the sales team to scale product commercialization
- Collaborating with other customer facing teams to ensure that your group is meeting the needs of customers, proactively addressing issues as they arise, and managing customer escalations when things sometimes go wrong.
- Opportunity to build and shape a powerful, industry-changing database product from the get-go
- Working with a globally team of passionate (and compassionate) developers, hackers, and open-source fanatics
- Competitive salary
- Meaningful equity in a fast-growing enterprise startup
- Paid Time off
- Reimbursement of Annual Premium for Personal Medical Insurance policies
- Awesome, supportive coworkers with a good sense of humor
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
Ready to apply?
Apply to TiDB