We're looking for a strategic and operationally-minded Senior Manager, Off-Premise & Digital Operations to serve as a key owner for Sweetgreen's off-premise channel performance. This role spans our full off-premise portfolio (marketplace, catering, outpost, and native delivery) and sits inside our Operations Services function, the team that bridges restaurant operations and technology.

The ideal candidate is equally comfortable reading a channel P&L and building the capacity routing framework that determines which stores can absorb more off-premise volume and which ones can't. This role is a seat at the table where operational constraints and commercial decisions intersect, and we need someone who can hold that intersection with data, clarity, and credibility.

You'll serve as the senior strategic layer above our existing delivery operations and logistics functions, and as the primary cross-functional connector to Marketing, Technology, Finance, and Restaurant Operations. This is a high-visibility role with real decision-making authority across some of the fastest-moving parts of our business. This role is based in our Los Angeles Support Center.

Key Responsibilities:

Operational Routing & Capacity

• Build and own the store-level routing model for all off-premise volume, including the fleet-wide capacity zone framework (green / yellow / red) that drives store activation decisions, digital configurations like order capacity settings, and commercial decisions like promotional eligibility and co-marketing investment.
• Use the zone framework to make real-time and forward-looking decisions: which stores are activated for which channels, how volume is redirected away from constrained locations, and how different store formats are held to different performance thresholds.
• Serve as the primary off-premise strategy partner to our field operations leadership, aligning on market-level activation decisions, surfacing capacity constraints before they become problems, and translating fleet-wide routing logic into decisions that make sense at the market level.

3rd-Party Platform Management

• Own the operational side of the relationships with DoorDash, Uber Eats, EzCater, and others, including contract execution support, co-marketing investment input, operational SLAs, and platform uptime.
• Drive algorithm optimization across platforms: prioritize prep time, order accuracy, capacity configuration, on-time performance, and other operational levers in partnership with platform reps and our Technology & Marketing teams.
• Understand how each platform's ranking mechanics translate to real order volume for Sweetgreen and sequence improvement efforts accordingly.
• Ensure campaigns and promotional mechanics are matched to real store capacity before they go live. When they're not, you're the person who says so and owns the fix.

Native Delivery, Outpost & Catering

• Serve as the operational owner of the native delivery, outpost and catering channels, representing the needs of restaurant operators in how these channels are designed, configured, and scaled.
• Own delivery fulfillment end-to-end: partner selection, SLA management, order accuracy, on-time performance, and cost per delivery.
• Lead the technology roadmap for these channels, including evaluating and selecting platforms (order management systems, routing tools, tracking capabilities, fulfillment integrations) that improve fleet-wide operational performance. You're the person who defines what operators need from these tools and drives the business case for investment.

Reporting & Technology

• Own the off-premise performance reporting layer for field and executive audiences, covering channel-level P&L, on-time metrics, capacity utilization, and fulfillment performance. You define what the business can see and act on across all off-premise channels, and you're accountable for the accuracy and usefulness of that information.
• Partner with our Data and Platform teams to evolve existing reporting infrastructure, identifying gaps, noisy signals, and where cleaner measurement would change how decisions get made.
• Act as the product manager for off-premise operational tooling: write business requirements for engineering teams and vendors, prioritize based on operational impact, and own the feedback loop between field needs and technical delivery.

Qualifications

• 7+ years of experience in operations, strategy, channel management, or a related field
• Strong analytical foundation with a modern toolkit: you know how to build from first principles, and you're comfortable using AI to work faster and more effectively
• Strong project management skills with the ability to drive cross-functional initiatives across Marketing, Technology, Finance, and Field Operations
• Clear, confident communicator who can translate operational constraints into commercial framing and advocate effectively without direct org chart authority
• Experience in a high-growth consumer, tech, or startup environment where you owned a performance metric end-to-end is strongly preferred
• Familiarity with how marketplace or platform businesses work, including ranking mechanics, algorithm-driven demand, and the operational levers that affect visibility and conversion, is strongly preferred
• Direct experience with DoorDash, Uber Eats, EzCater, or similar platforms from the brand or operator side is a major plus, but not a requirement

What You'll Bring

• The ability to read store-level performance data (on-time rates, peak volume intervals, capacity configuration, format type) and translate it into routing decisions that hold up under scrutiny
• Digital channel P&L fluency: understanding net economics after marketplace fees, discounts, co-funding, and fulfillment costs across multiple channel types
• The cross-functional influence to push back on a campaign timeline or make the case for a system change without the org chart leverage to force either
• A mechanical understanding of how platform ranking algorithms work and which operational inputs move the needle on visibility and order rate
• Enough technical fluency to translate operational problems into system requirements, pressure-test proposed solutions, and engage engineering and product partners as a real counterpart
• Structured decision-making under ambiguity: knowing when to move with imperfect information and when to wait, and communicating that reasoning in a way that builds trust
• Intellectual curiosity and the ability to build frameworks in new problem spaces, especially where the playbook doesn't exist yet

About the Role

As SVP, Group Account Director, you are the executive lead for one of our most strategically important client relationships. You operate at the intersection of enterprise partnership, commercial growth, operational leadership, creative production excellence, and AI driven transformation.

You are both the commercial owner of the business and the architect of its AI enabled evolution.

In a fast moving, collaborative environment, you build senior level trust, diagnose complex business challenges, and design AI enabled operating models that drive measurable impact. You ensure fiscal health, production excellence, and long term growth while shaping how we deliver through scalable, AI powered workflows.

This role requires a strategic operator who sees transformation opportunities early and knows how to convert innovation into revenue, efficiency, and competitive advantage.

Responsibilities:

Executive Client Leadership and Transformation

• Align integrated marketing, creative, and production ecosystems to client business priorities and growth objectives
• Ensure programs drive measurable brand impact, commercial performance, and operational advantage across channels
• Act as executive sponsor for high impact initiatives, providing strategic oversight and cross functional alignment
• Orchestrate creative, media, technology, data, and AI capabilities to deliver differentiated, connected solutions
• Elevate the conversation from outputs to outcomes, positioning integrated delivery as a competitive advantage for the client
  
  

Commercial and Strategic Growth

• Deliver against revenue, margin, and operational KPIs
• Expand footprint across business units, channels, and services
• Shape AI differentiated proposals, RFP responses, and growth strategies
• Lead pricing strategy and commercial negotiations
• Identify and convert AI enabled upsell and cross sell opportunities
  
  

People and Leadership

• Lead and develop senior account leaders and cross functional teams
• Elevate AI fluency and foster a culture of experimentation and accountability
• Drive collaboration across regions and disciplines
• Build a sustainable leadership pipeline across the account

About You

The essentials: 

• 15+ years in senior marketing or agency leadership roles
• Proven success managing and growing multi million dollar global accounts
• Deep understanding of marketing and production workflows
• Demonstrated experience translating business challenges into AI enabled solutions
• Experience leading transformation, workflow redesign, or enterprise change initiatives
• Strong executive presence with C level stakeholders
• Commercially sharp and operationally rigorous
• Experienced people leader
  
  

Success Is Measured By

• Revenue growth and margin expansion
• Executive level client trust and retention
• Scaled adoption of AI with measurable business impact
• Expansion across services and business units
• Operational efficiency and production scalability
• High performing, engaged teams

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-Hybrid

#LI-KW1

About the Role

As SVP, Group Account Director, you are the executive lead for one of our most strategically important client relationships. You operate at the intersection of enterprise partnership, commercial growth, operational leadership, creative production excellence, and AI driven transformation.

You are both the commercial owner of the business and the architect of its AI enabled evolution.

In a fast moving, collaborative environment, you build senior level trust, diagnose complex business challenges, and design AI enabled operating models that drive measurable impact. You ensure fiscal health, production excellence, and long term growth while shaping how we deliver through scalable, AI powered workflows.

This role requires a strategic operator who sees transformation opportunities early and knows how to convert innovation into revenue, efficiency, and competitive advantage.

Responsibilities:

Executive Client Leadership and Transformation

• Align integrated marketing, creative, and production ecosystems to client business priorities and growth objectives
• Ensure programs drive measurable brand impact, commercial performance, and operational advantage across channels
• Act as executive sponsor for high impact initiatives, providing strategic oversight and cross functional alignment
• Orchestrate creative, media, technology, data, and AI capabilities to deliver differentiated, connected solutions
• Elevate the conversation from outputs to outcomes, positioning integrated delivery as a competitive advantage for the client
  
  

Commercial and Strategic Growth

• Deliver against revenue, margin, and operational KPIs
• Expand footprint across business units, channels, and services
• Shape AI differentiated proposals, RFP responses, and growth strategies
• Lead pricing strategy and commercial negotiations
• Identify and convert AI enabled upsell and cross sell opportunities
  
  

People and Leadership

• Lead and develop senior account leaders and cross functional teams
• Elevate AI fluency and foster a culture of experimentation and accountability
• Drive collaboration across regions and disciplines
• Build a sustainable leadership pipeline across the account

About You

The essentials: 

• 15+ years in senior marketing or agency leadership roles
• Proven success managing and growing multi million dollar global accounts
• Deep understanding of marketing and production workflows
• Demonstrated experience translating business challenges into AI enabled solutions
• Experience leading transformation, workflow redesign, or enterprise change initiatives
• Strong executive presence with C level stakeholders
• Commercially sharp and operationally rigorous
• Experienced people leader
  
  

Success Is Measured By

• Revenue growth and margin expansion
• Executive level client trust and retention
• Scaled adoption of AI with measurable business impact
• Expansion across services and business units
• Operational efficiency and production scalability
• High performing, engaged teams

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-Hybrid

#LI-KW1

About the Role

As SVP, Group Account Director, you are the executive lead for one of our most strategically important client relationships. You operate at the intersection of enterprise partnership, commercial growth, operational leadership, creative production excellence, and AI driven transformation.

You are both the commercial owner of the business and the architect of its AI enabled evolution.

In a fast moving, collaborative environment, you build senior level trust, diagnose complex business challenges, and design AI enabled operating models that drive measurable impact. You ensure fiscal health, production excellence, and long term growth while shaping how we deliver through scalable, AI powered workflows.

This role requires a strategic operator who sees transformation opportunities early and knows how to convert innovation into revenue, efficiency, and competitive advantage.

Responsibilities:

Executive Client Leadership and Transformation

• Align integrated marketing, creative, and production ecosystems to client business priorities and growth objectives
• Ensure programs drive measurable brand impact, commercial performance, and operational advantage across channels
• Act as executive sponsor for high impact initiatives, providing strategic oversight and cross functional alignment
• Orchestrate creative, media, technology, data, and AI capabilities to deliver differentiated, connected solutions
• Elevate the conversation from outputs to outcomes, positioning integrated delivery as a competitive advantage for the client
  
  

Commercial and Strategic Growth

• Deliver against revenue, margin, and operational KPIs
• Expand footprint across business units, channels, and services
• Shape AI differentiated proposals, RFP responses, and growth strategies
• Lead pricing strategy and commercial negotiations
• Identify and convert AI enabled upsell and cross sell opportunities
  
  

People and Leadership

• Lead and develop senior account leaders and cross functional teams
• Elevate AI fluency and foster a culture of experimentation and accountability
• Drive collaboration across regions and disciplines
• Build a sustainable leadership pipeline across the account

About You

The essentials: 

• 15+ years in senior marketing or agency leadership roles
• Proven success managing and growing multi million dollar global accounts
• Deep understanding of marketing and production workflows
• Demonstrated experience translating business challenges into AI enabled solutions
• Experience leading transformation, workflow redesign, or enterprise change initiatives
• Strong executive presence with C level stakeholders
• Commercially sharp and operationally rigorous
• Experienced people leader
  
  

Success Is Measured By

• Revenue growth and margin expansion
• Executive level client trust and retention
• Scaled adoption of AI with measurable business impact
• Expansion across services and business units
• Operational efficiency and production scalability
• High performing, engaged teams

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-Hybrid

#LI-KW1

About the Role

As SVP, Group Account Director, you are the executive lead for one of our most strategically important client relationships. You operate at the intersection of enterprise partnership, commercial growth, operational leadership, creative production excellence, and AI driven transformation.

You are both the commercial owner of the business and the architect of its AI enabled evolution.

In a fast moving, collaborative environment, you build senior level trust, diagnose complex business challenges, and design AI enabled operating models that drive measurable impact. You ensure fiscal health, production excellence, and long term growth while shaping how we deliver through scalable, AI powered workflows.

This role requires a strategic operator who sees transformation opportunities early and knows how to convert innovation into revenue, efficiency, and competitive advantage.

Responsibilities:

Executive Client Leadership and Transformation

• Align integrated marketing, creative, and production ecosystems to client business priorities and growth objectives
• Ensure programs drive measurable brand impact, commercial performance, and operational advantage across channels
• Act as executive sponsor for high impact initiatives, providing strategic oversight and cross functional alignment
• Orchestrate creative, media, technology, data, and AI capabilities to deliver differentiated, connected solutions
• Elevate the conversation from outputs to outcomes, positioning integrated delivery as a competitive advantage for the client
  
  

Commercial and Strategic Growth

• Deliver against revenue, margin, and operational KPIs
• Expand footprint across business units, channels, and services
• Shape AI differentiated proposals, RFP responses, and growth strategies
• Lead pricing strategy and commercial negotiations
• Identify and convert AI enabled upsell and cross sell opportunities
  
  

People and Leadership

• Lead and develop senior account leaders and cross functional teams
• Elevate AI fluency and foster a culture of experimentation and accountability
• Drive collaboration across regions and disciplines
• Build a sustainable leadership pipeline across the account

About You

The essentials: 

• 15+ years in senior marketing or agency leadership roles
• Proven success managing and growing multi million dollar global accounts
• Deep understanding of marketing and production workflows
• Demonstrated experience translating business challenges into AI enabled solutions
• Experience leading transformation, workflow redesign, or enterprise change initiatives
• Strong executive presence with C level stakeholders
• Commercially sharp and operationally rigorous
• Experienced people leader
  
  

Success Is Measured By

• Revenue growth and margin expansion
• Executive level client trust and retention
• Scaled adoption of AI with measurable business impact
• Expansion across services and business units
• Operational efficiency and production scalability
• High performing, engaged teams

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-Hybrid

#LI-KW1

About the Role

As SVP, Group Account Director, you are the executive lead for one of our most strategically important client relationships. You operate at the intersection of enterprise partnership, commercial growth, operational leadership, creative production excellence, and AI driven transformation.

You are both the commercial owner of the business and the architect of its AI enabled evolution.

In a fast moving, collaborative environment, you build senior level trust, diagnose complex business challenges, and design AI enabled operating models that drive measurable impact. You ensure fiscal health, production excellence, and long term growth while shaping how we deliver through scalable, AI powered workflows.

This role requires a strategic operator who sees transformation opportunities early and knows how to convert innovation into revenue, efficiency, and competitive advantage.

Responsibilities:

Executive Client Leadership and Transformation

• Align integrated marketing, creative, and production ecosystems to client business priorities and growth objectives
• Ensure programs drive measurable brand impact, commercial performance, and operational advantage across channels
• Act as executive sponsor for high impact initiatives, providing strategic oversight and cross functional alignment
• Orchestrate creative, media, technology, data, and AI capabilities to deliver differentiated, connected solutions
• Elevate the conversation from outputs to outcomes, positioning integrated delivery as a competitive advantage for the client
  
  

Commercial and Strategic Growth

• Deliver against revenue, margin, and operational KPIs
• Expand footprint across business units, channels, and services
• Shape AI differentiated proposals, RFP responses, and growth strategies
• Lead pricing strategy and commercial negotiations
• Identify and convert AI enabled upsell and cross sell opportunities
  
  

People and Leadership

• Lead and develop senior account leaders and cross functional teams
• Elevate AI fluency and foster a culture of experimentation and accountability
• Drive collaboration across regions and disciplines
• Build a sustainable leadership pipeline across the account

About You

The essentials: 

• 15+ years in senior marketing or agency leadership roles
• Proven success managing and growing multi million dollar global accounts
• Deep understanding of marketing and production workflows
• Demonstrated experience translating business challenges into AI enabled solutions
• Experience leading transformation, workflow redesign, or enterprise change initiatives
• Strong executive presence with C level stakeholders
• Commercially sharp and operationally rigorous
• Experienced people leader
  
  

Success Is Measured By

• Revenue growth and margin expansion
• Executive level client trust and retention
• Scaled adoption of AI with measurable business impact
• Expansion across services and business units
• Operational efficiency and production scalability
• High performing, engaged teams

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-Hybrid

#LI-KW1

About the Role

As SVP, Group Account Director, you are the executive lead for one of our most strategically important client relationships. You operate at the intersection of enterprise partnership, commercial growth, operational leadership, creative production excellence, and AI driven transformation.

You are both the commercial owner of the business and the architect of its AI enabled evolution.

In a fast moving, collaborative environment, you build senior level trust, diagnose complex business challenges, and design AI enabled operating models that drive measurable impact. You ensure fiscal health, production excellence, and long term growth while shaping how we deliver through scalable, AI powered workflows.

This role requires a strategic operator who sees transformation opportunities early and knows how to convert innovation into revenue, efficiency, and competitive advantage.

Responsibilities:

Executive Client Leadership and Transformation

• Align integrated marketing, creative, and production ecosystems to client business priorities and growth objectives
• Ensure programs drive measurable brand impact, commercial performance, and operational advantage across channels
• Act as executive sponsor for high impact initiatives, providing strategic oversight and cross functional alignment
• Orchestrate creative, media, technology, data, and AI capabilities to deliver differentiated, connected solutions
• Elevate the conversation from outputs to outcomes, positioning integrated delivery as a competitive advantage for the client
  
  

Commercial and Strategic Growth

• Deliver against revenue, margin, and operational KPIs
• Expand footprint across business units, channels, and services
• Shape AI differentiated proposals, RFP responses, and growth strategies
• Lead pricing strategy and commercial negotiations
• Identify and convert AI enabled upsell and cross sell opportunities
  
  

People and Leadership

• Lead and develop senior account leaders and cross functional teams
• Elevate AI fluency and foster a culture of experimentation and accountability
• Drive collaboration across regions and disciplines
• Build a sustainable leadership pipeline across the account

About You

The essentials: 

• 15+ years in senior marketing or agency leadership roles
• Proven success managing and growing multi million dollar global accounts
• Deep understanding of marketing and production workflows
• Demonstrated experience translating business challenges into AI enabled solutions
• Experience leading transformation, workflow redesign, or enterprise change initiatives
• Strong executive presence with C level stakeholders
• Commercially sharp and operationally rigorous
• Experienced people leader
  
  

Success Is Measured By

• Revenue growth and margin expansion
• Executive level client trust and retention
• Scaled adoption of AI with measurable business impact
• Expansion across services and business units
• Operational efficiency and production scalability
• High performing, engaged teams

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-Hybrid

#LI-KW1

OVERVIEW

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.

As the Head of Enablement, you’ll operate at the intersection of strategy and execution. You’ll define how we equip Revenue, Marketing, BD, Professional Services, Customer Success, Customer Support, and our AI Center of Excellence (CoE) with the tools, training materials, and strategic partnership to deliver mutually agreed-upon exceptional outcomes. You’ll also own the BuildOps Academy as a strategic lever to reduce implementation time-to-value, facilitate customer product adoption, and enhance internal enablement efforts. You’ll centralize and lead all internal enablement resources and report to our Chief of Staff. If you thrive at the intersection of curriculum architecture, change management, and operational rigor, this is the role for you.

ROLES & RESPONSIBILITIES

• ^{Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals}

• ^{Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement}

• ^{Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement}

• ^{Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation}

• ^{Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs}

• ^{Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications that frame progress, gaps, and investment asks for ELT and board audiences}

IDEAL CANDIDATE

• Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high-growth SaaS environment

• Familiarity with AI-powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and a genuine enthusiasm for applying AI to enablement workflow)

• Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision

• Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs

• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team

• Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred)

• Clear, compelling communicator who can translate complex product or process information into engaging learning experiences

• This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto.

ABOUT BUILDOPS

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal). Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Compensation:

• $160,000 - $200,000 base salary range + annual bonus

OVERVIEW

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.

As the Head of Enablement, you’ll operate at the intersection of strategy and execution. You’ll define how we equip Revenue, Marketing, BD, Professional Services, Customer Success, Customer Support, and our AI Center of Excellence (CoE) with the tools, training materials, and strategic partnership to deliver mutually agreed-upon exceptional outcomes. You’ll also own the BuildOps Academy as a strategic lever to reduce implementation time-to-value, facilitate customer product adoption, and enhance internal enablement efforts. You’ll centralize and lead all internal enablement resources and report to our Chief of Staff. If you thrive at the intersection of curriculum architecture, change management, and operational rigor, this is the role for you.

ROLES & RESPONSIBILITIES

• ^{Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals}

• ^{Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement}

• ^{Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement}

• ^{Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation}

• ^{Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs}

• ^{Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications that frame progress, gaps, and investment asks for ELT and board audiences}

IDEAL CANDIDATE

• Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high-growth SaaS environment

• Familiarity with AI-powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and a genuine enthusiasm for applying AI to enablement workflow)

• Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision

• Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs

• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team

• Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred)

• Clear, compelling communicator who can translate complex product or process information into engaging learning experiences

• This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto.

ABOUT BUILDOPS

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal). Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Compensation:

• $167,000 - $220,000 base salary range + annual bonus

OVERVIEW

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.

As the Head of Enablement, you’ll operate at the intersection of strategy and execution. You’ll define how we equip Revenue, Marketing, BD, Professional Services, Customer Success, Customer Support, and our AI Center of Excellence (CoE) with the tools, training materials, and strategic partnership to deliver mutually agreed-upon exceptional outcomes. You’ll also own the BuildOps Academy as a strategic lever to reduce implementation time-to-value, facilitate customer product adoption, and enhance internal enablement efforts. You’ll centralize and lead all internal enablement resources and report to our Chief of Staff. If you thrive at the intersection of curriculum architecture, change management, and operational rigor, this is the role for you.

ROLES & RESPONSIBILITIES

• ^{Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals}

• ^{Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement}

• ^{Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement}

• ^{Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation}

• ^{Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs}

• ^{Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications that frame progress, gaps, and investment asks for ELT and board audiences}

IDEAL CANDIDATE

• Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high-growth SaaS environment

• Familiarity with AI-powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and a genuine enthusiasm for applying AI to enablement workflow)

• Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision

• Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs

• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team

• Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred)

• Clear, compelling communicator who can translate complex product or process information into engaging learning experiences

• This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto.

ABOUT BUILDOPS

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal). Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Compensation:

• $185,000 - $231,000 base salary range + annual bonus

About the role:

CoreWeave is seeking an Associate Account Executive to support the growth of CoreWeave’s Media & Entertainment vertical. This role is ideal for an early-career sales professional looking to develop enterprise sales skills while working alongside experienced Account Executives and technical teams. You will contribute to pipeline generation, support complex sales cycles, and help drive adoption of CoreWeave’s platform across media and entertainment customers, including visual effects studios, animation companies, gaming studios, and digital media organizations.

This role offers the opportunity to grow into full ownership of customer accounts and larger sales opportunities over time.

What You’ll Do:

• Support the Media & Entertainment sales team in driving new customer acquisition and expanding existing accounts
• Generate and qualify pipeline through prospecting, outbound outreach, and industry engagement
• Partner with senior Account Executives to manage sales cycles, including discovery, solution positioning, pricing, and deal progression
• Develop a strong understanding of CoreWeave’s GPU cloud platform and its applications in rendering, artist workstations, simulation, and high-performance compute
• Work closely with solutions architects and technical teams to support product demonstrations, proof-of-concept engagements, and technical evaluations
• Maintain accurate opportunity tracking, forecasting, and activity management in Salesforce or other CRM systems
• Contribute to account planning and expansion strategies for strategic Media & Entertainment customers
• Represent CoreWeave in customer meetings, industry events, and conferences

Who You Are: 

• 1–3 years of experience in B2B technology sales, business development, or account management
• Exposure to cloud infrastructure, SaaS, or other technical products preferred
• Interest in or familiarity with the Media & Entertainment industry, including VFX, animation, gaming, or digital content production
• Strong communication and relationship-building skills with the ability to engage both technical and business stakeholders
• Ability to learn and communicate technical concepts related to GPU infrastructure, rendering pipelines, and cloud computing
• Highly organized with strong attention to detail and the ability to manage multiple opportunities simultaneously
• Experience working with Salesforce or similar CRM tools preferred
• Bachelor’s degree or equivalent experience

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast!  We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: 

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! 

The base salary range for this role is $98,000 to $143,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

About the Role

We're seeking Staff Android Engineers who thrive in ambiguity, embrace a fast-paced environment, and want to work across the stack—from platform architecture to product-facing apps.

What you’ll do 

• Lead the technical direction and architecture of complex Android initiatives across Otter’s mobile ecosystem
• Own end-to-end delivery of high-impact features, from early technical design through launch, iteration, and long-term maintenance
• Partner closely with Product, Design, Backend, and Infra teams to shape product strategy and technical roadmaps, especially for cross-team or cross-platform efforts
• Drive mobile platform scalability, performance, reliability, and quality, proactively identifying architectural gaps and proposing long-term solutions
• Set and evolve best practices for Android development, including architecture patterns, testing strategy, CI/CD, and observability
• Provide technical mentorship and guidance to other Android engineers through design reviews, code reviews, and informal coaching
• Lead architecture discussions and make high-leverage technical decisions that balance speed, quality, and future extensibility
• Act as a technical owner and multiplier, unblocking teams, reducing complexity, and raising the overall engineering bar
  
  

What we’re looking for 

• 4+ years of professional software engineering experience, with significant depth in Android development
  
• Expert-level proficiency in Kotlin and the Android ecosystem
• Strong experience designing and evolving modular, scalable mobile systems, using MVVM, MVI, or similar patterns
• Proven track record of leading complex technical projects that span multiple teams or systems
• Deep understanding of mobile performance, reliability, and observability, including debugging production issues at scale
• Strong testing mindset, with experience defining testing strategies (unit, integration, end-to-end) for mobile platforms
• Experience collaborating closely with backend teams on API design and system contracts
  
• Comfortable operating in ambiguous problem spaces, bringing structure, clarity, and technical direction
• Excellent communication skills, with the ability to influence without authority and align stakeholders around technical decisions
• A product-oriented mindset, balancing technical excellence with real customer impact in a fast-paced environment
• Proficiency utilizing AI-assisted development tools (such as Cursor and Claude Code) to enhance delivery speed, automate repetitive tasks, and ensure consistently high code quality.
  
  

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Los Angeles office. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week.

The base salary range for this role is $213,000 - $269,250 

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies:
  • Discretionary vacation days
  • 8 paid holidays per year
  • Paid sick time
  • Paid Bereavement leave
  • Paid Parental Leave

Benefits are subject to change at the company's discretion.
Atoms accepts applications on an ongoing basis.

Looking forward to sharing more about a Career of Substance at Otter. 

Ready to join us as we serve those who serve others? 

StubHub is reimagining ticket distribution with our Direct Issuance (DI) strategy — giving rights holders the tools and infrastructure to sell directly to fans through the world’s largest ticketing marketplaces: StubHub and Viagogo. The Direct Issuance Partnerships team enables sports organizations to control how and where their tickets are distributed, priced, and marketed — reaching over 80 million monthly event buyers worldwide.

About the role

StubHub is redefining how fans discover, buy, and enjoy live events. We’re hiring a Director of Club Venues and Nightlife Partnerships to build and scale our relationships with clubs (<3,000 capacity venues) across North America. Your mandate: secure the right to distribute venue inventory on StubHub (and across open distribution when needed), prove sell-through, and turn venues into durable, data-rich growth partners.

You’ll own the end-to-end venue motion — from mapping decision makers and negotiating commercial models to standing up integrations and activating demand using our platform levers. You’ll start as a player-coach and, as the book grows, recruit and lead a high-performing team of partnership/account managers.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

What You'll Do:

• Win the venue: Build a targeted pipeline of club venues in the. Build relationships with all relevant stakeholders across the Owner, CRO, Ticketing, and Programming teams - securing rights to distribute inventory via Direct Issuance and open distribution models.
• Partner enablement: Partner with Product/Eng to onboard venues through direct issuance and primary integrations; ensure inventory quality, dynamic pricing enablement, and multi-channel broadcast where appropriate.
• Drive demand & sell-through: Orchestrate activation plans per venue to drive improved performance – acting as a go to market advisor for your venue partners.
• Revenue management and advisory: Coordinate pricing and fee levers to navigate elasticity and hit GMS/ticket sales goals without eroding partner value.
• Represent StubHub in-market: Executive-level negotiations, industry events, and co-marketing moments with venues and producers; bring back category insights to Product and Pricing.

What You've Done:

• 10+ years in venue/rights-holder partnerships, ticketing, or business development with a track record of closing complex, multi-stakeholder deals and launching integrations that move revenue.
• Fluency in venue economics (yield, ATP/STR, fee stack), distribution models (direct issuance, consignment, unified market), and how pricing/demand engines drive sell-through.
• Operated cross-functionally with Product/Eng, Pricing, Marketing, Support, and Finance to stand up new partners and hit shared KPI targets at speed.
• Strong executive presence and communication; you’re adept at aligning venue executives and internal leaders on strategy, economics, and proof of value.
• Strong analytical skills and ability to translate data into actionable insights, with proficiency in Excel

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

StubHub is reimagining ticket distribution with our Direct Issuance (DI) strategy — giving rights holders the tools and infrastructure to sell directly to fans through the world’s largest ticketing marketplaces: StubHub and Viagogo. The Direct Issuance Partnerships team enables sports organizations to control how and where their tickets are distributed, priced, and marketed — reaching over 80 million monthly event buyers worldwide.

About the role

StubHub is redefining how fans discover, buy, and enjoy live events. We’re hiring a Director of Club Venues and Nightlife Partnerships to build and scale our relationships with clubs (<3,000 capacity venues) across North America. Your mandate: secure the right to distribute venue inventory on StubHub (and across open distribution when needed), prove sell-through, and turn venues into durable, data-rich growth partners.

You’ll own the end-to-end venue motion — from mapping decision makers and negotiating commercial models to standing up integrations and activating demand using our platform levers. You’ll start as a player-coach and, as the book grows, recruit and lead a high-performing team of partnership/account managers.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

What You'll Do:

• Win the venue: Build a targeted pipeline of club venues in the. Build relationships with all relevant stakeholders across the Owner, CRO, Ticketing, and Programming teams - securing rights to distribute inventory via Direct Issuance and open distribution models.
• Partner enablement: Partner with Product/Eng to onboard venues through direct issuance and primary integrations; ensure inventory quality, dynamic pricing enablement, and multi-channel broadcast where appropriate.
• Drive demand & sell-through: Orchestrate activation plans per venue to drive improved performance – acting as a go to market advisor for your venue partners.
• Revenue management and advisory: Coordinate pricing and fee levers to navigate elasticity and hit GMS/ticket sales goals without eroding partner value.
• Represent StubHub in-market: Executive-level negotiations, industry events, and co-marketing moments with venues and producers; bring back category insights to Product and Pricing.

What You've Done:

• 10+ years in venue/rights-holder partnerships, ticketing, or business development with a track record of closing complex, multi-stakeholder deals and launching integrations that move revenue.
• Fluency in venue economics (yield, ATP/STR, fee stack), distribution models (direct issuance, consignment, unified market), and how pricing/demand engines drive sell-through.
• Operated cross-functionally with Product/Eng, Pricing, Marketing, Support, and Finance to stand up new partners and hit shared KPI targets at speed.
• Strong executive presence and communication; you’re adept at aligning venue executives and internal leaders on strategy, economics, and proof of value.
• Strong analytical skills and ability to translate data into actionable insights, with proficiency in Excel

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Product Manager for our MarTech team to lead the execution and delivery of the global MarTech ecosystem, including Salesforce Marketing Cloud Engagement, Personalization, Customer Data Platform (CDP), website personalization tooling, mobile push infrastructure, advertising technology integrations, tag management systems, SDK governance, and event instrumentation standards. They will be responsible for translating marketing and business strategy into actionable product roadmaps and prioritized backlogs, ensuring platform health, driving global adoption, and maximizing ROI across customer engagement, lifecycle marketing, and activation systems. This role partners closely with marketing leaders, architects, data engineers, analytics teams, and global stakeholders to deliver scalable customer data and engagement solutions. While execution-focused, the role plays a key leadership role in MarTech platform governance, identity strategy, and long-term capability planning.

What Will You Do?

• Understand and evaluate global marketing, customer engagement, and activation needs by conducting discovery sessions, gathering stakeholder feedback, and analyzing performance and behavioral data to inform roadmap priorities. Translates lifecycle marketing and customer engagement strategies into actionable product roadmaps and prioritized backlogs aligned with enterprise objectives and global delivery capacity.
• Work closely with MarTech architects, developers, data engineering, and analytics teams to define features, document epics and user stories, and drive sprint execution across Marketing Cloud, personalization platforms, CDP, website and mobile activation capabilities, advertising integrations, tag management systems, and event instrumentation frameworks. Manages dependencies across CRM, data warehouse, web, mobile, and paid media platforms while ensuring predictable global delivery.
• Apply strong product management discipline and Agile practices to improve delivery predictability, increase transparency, and enhance cross-team coordination across distributed global teams.
• Play a key leadership role in MarTech platform governance by supporting enterprise standards for audience management, identity resolution, event taxonomy, tracking frameworks, SDK implementation, campaign build processes, and data usage. Ensure solutions align with privacy, consent, and regulatory compliance requirements while contributing to long-term platform scalability and technical debt prioritization.
• Oversee global release planning and activation enablement processes, ensuring structured user acceptance testing, stakeholder validation, and successful deployment of omnichannel marketing capabilities. Partners with marketing operations and analytics teams to ensure solutions deliver measurable business value.
• Drive sequencing and prioritization across concurrent initiatives to ensure alignment with enterprise objectives, lifecycle marketing strategy, customer data strategy, and measurable revenue impact.
• Develop and track key performance indicators to measure MarTech effectiveness, including engagement rates, audience growth, journey progression, personalization performance, event data quality, activation speed, and incremental revenue contribution. Identifies optimization opportunities and supports experimentation frameworks to improve customer experience and activation efficiency.
• Coach and train junior colleagues (business analysts, product managers) in MarTech product management processes, data governance practices, and activation best practices.

What Will You Bring?

• Bachelor’s degree in Marketing, Business, Information Systems, Data Analytics, or related field preferred
• 5-7 years in Product Management, MarTech platform ownership, or Marketing Technology delivery.
• Strong hands-on experience with Salesforce Marketing Cloud Engagement required.
• Experience with Personalization and/or CDP strongly preferred.
• Experience with tag management systems (GTM, Tealium or similar).
• Experience overseeing event taxonomy, tracking frameworks, mobile SDK governance, and adtech integrations.
• Experience delivering omnichannel activation capabilities across web, mobile, and paid media environments.
• Experience working with global, distributed teams across multiple time zones.
• Demonstrated ability to manage competing priorities in enterprise-scale environments.
• Experience partnering with marketing, data engineering, and analytics teams to support customer data unification and activation.
• Experience collaborating with cross-functional teams, across geographies including executive management, product management, operations, sales, and marketing.
• Strong understanding of customer data architecture, audience segmentation, and activation workflows.
• Experience with identity resolution and CDP frameworks.
• Knowledge of marketing automation, journey orchestration, and personalization platforms.
• Understanding of event data modeling and data layer design best practices.
• Excellent backlog management and prioritization skills.
• Ability to translate lifecycle marketing strategy into executable delivery plans.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.
• Strong executive-level written and verbal communication skills with the ability to influence both technical and non-technical stakeholders.
• Highly organized with the ability to operate effectively in fast-paced, global environments.

Bonus points if You Have

• Certified Product Owner certification

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $126,000 - $135,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

 Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: 45-min virtual interview (Team Lead)  
• Stage 4: Two 60-min onsite/virtual interviews (Peer and Hiring Manager)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.   

The Role

AXS is looking for a talented and motivated professional to join our Product Management team as an Associate Product Manager. In this role you will be responsible for supporting identity and account management capabilities, including authentication, profile management, preferences, ticket ownership and management, account-linked experiences across consumer and partner platforms. This role will collaborate with cross-functional teams to ensure the timely and successful delivery of high-quality products that meet business needs. You will contribute to the future product direction by analyzing customer feedback, monitoring product performance, and making recommendations. You will participate in the product and feature discovery process, help elicit requirements, and ensure alignment with strategic initiatives and business goals. 

What You’ll Do?

• Own the day-to-day execution and delivery support for agile squads, including leading sprint ceremonies (standups, planning, grooming, reviews, retros).
• Manage product intake of questions, blockers, and daily operational needs from Engineering, QA, and cross-functional partners to unblock progress.
• Write and prioritize Jira tickets to maintain a healthy and well-organized backlog.
• Assist in product discovery by gathering user insights, analyzing data, and contributing to hypotheses that improve fan engagement and account usability.
• Assist in design and support A/B testing and experimentation to evaluate product changes and optimize fan experiences.
• Monitor product performance and track key metrics; use product data and analytics to identify opportunities to improve product reliability and usability.
• Partner with stakeholders to validate requirements, support feature rollout, collect feedback and ensure delivery aligns with client and market needs.
• Support the documentation of product processes, release notes, and operational workflows for internal teams.

What Will You Bring?

• 1-3 years’ experience in a Product Management/Product Owner Role.
• Strong execution skills, with demonstrated experience managing sprint ceremonies, backlogs, and cross-functional coordination across engineering and QA.
• Ability to translate business needs into clear product requirements and structured documentation.
• Familiarity with product management and development tools such as Jira, Confluence, or similar platforms.
• Experience with A/B testing, experimentation frameworks, and data-driven product optimization.
• Experienced in collaborating with cross-functional teams, across geographies including executive management, product management, operations, legal, sales, and marketing.
• ​​Strong written and verbal communication skills with attention to detail.
• Experience with B2C/B2B2C products or account-based products is a plus.
• Experience in live entertainment, ticketing, or adjacent industries (such as sports, venue management, or hospitality) is a plus.

Pay Scale: $85,000 - $100,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

About the Job

At BuildOps, we are building a groundbreaking software solution designed to empower today’s commercial contractors. From service management to project execution, we are reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration, and we look for those same qualities in every new hire.

As an Executive Social Media Associate, you will play a pivotal role in our Marketing and Brand team, owning our social presence across channels and turning our product vision and customer stories into compelling, executive level narratives. You will drive impact by elevating the BuildOps brand, growing and engaging our audiences, and shaping how prospects, customers, and industry leaders perceive us. Reporting to the Director of Brand, Content, & Comms, this role is ideal for someone who is hands on, data informed, and highly creative, and who is energized by building programs from the ground up in a fast moving, industry defining company.

What you will do

Executive content creation

• Develop and publish content across LinkedIn, Instagram, YouTube, X, and TikTok for the CEO and other executive team members.
• Ghostwrite posts and scripts that reflect each executive's authentic voice and point of view.
• Build and manage publishing calendars that align with business priorities, thought leadership themes, and key events.

Video production

• Plan, shoot, and edit short-form and long-form video content, from quick behind-the-scenes clips to structured thought leadership segments.
• Optimize video for each platform's format and algorithm, including Reels, Stories, Shorts, and TikTok.
• Own end-to-end production using tools such as CapCut, Premiere Pro, Final Cut, or Descript.

Voice capture and storytelling

• Conduct regular 1:1 sessions with executives to extract insights, anecdotes, and perspectives.
• Turn complex or technical ideas into clear, engaging narratives tailored to social platforms.
• Maintain and evolve voice guidelines so content remains consistent yet fresh across channels.

Multi-channel strategy

• Build and maintain a cross-platform content calendar that adapts messaging and format to the strengths of each channel.
• Tailor concepts so that what works on LinkedIn is appropriately adapted for TikTok, Instagram, YouTube, and X.
• Test new formats and approaches, then scale what performs best.

Community engagement

• Monitor and engage with comments, replies, and DMs on behalf of executives in a way that feels genuine and human.
• Build relationships with key followers, partners, creators, and industry voices.
• Identify opportunities to join relevant conversations in real time.

AI-native workflows

• Use AI tools (for example Claude, ChatGPT, Midjourney, Runway, CapCut, Descript) to accelerate ideation, drafting, editing, repurposing, and scheduling.
• Continuously experiment with new AI capabilities to increase output and quality.

Comms and campaign support

• Support broader executive communications, including event-related content, internal announcements, press and media preparation, and ad hoc messaging needs.
• Partner with the broader marketing and comms team to align executive content with company narratives and campaigns.

Trend monitoring and analytics

• Stay ahead of platform algorithm changes, emerging content formats, creator trends, and B2B social best practices, and proactively bring ideas to the table.
• Track engagement, follower growth, impressions, and content performance across platforms.
• Report on what is working, propose experiments, and iterate quickly based on data.

What we look for

• 1+ years of experience in social media management, executive content, digital marketing, or a related role (agency, in-house, or freelance).
• Ability to plan, shoot (including on a phone), and edit video content end-to-end using tools like CapCut, Premiere Pro, Final Cut, or Descript.
• Deep familiarity with LinkedIn, Instagram (Reels, Stories, Feed), YouTube (Shorts and long-form), X, and TikTok, based on active use, not just theory.
• Demonstrated experience ghostwriting in another person's voice for social platforms or executive communication.
• Proven use of AI tools in a creative workflow, including writing, editing, image generation, repurposing, and research.
• Understanding of how B2B audiences think, or a strong desire to learn, with bonus points for experience in SaaS, vertical software, construction tech, or the trades.
• Comfort working directly with senior executives and C-suite leaders in a fast-paced environment.
• Experience with social analytics platforms (for example Sprout Social, Hootsuite, or similar), or willingness to learn quickly.

Who you are

• You are a content-native operator who naturally thinks in formats, hooks, and story arcs.
• You use social platforms daily and have strong instincts for what makes people stop scrolling.
• You have a sharp creative eye for visual design, pacing, and sound, and you know how to make content feel professional without being stiff or overly corporate.
• You actively use AI tools to increase your speed and output, and you enjoy experimenting with new workflows.
• You have a strong bias for action, move quickly from idea to execution, and are comfortable iterating in public based on feedback and performance.
• You are highly organized, able to manage multiple executive personas and content streams at once without dropping details.
• You are curious, coachable, and excited to learn directly from executives and subject matter experts.

Compensation

• $65,000 - $85,000 base salary range + bonus

The opportunity

As a Relationship Manager at Altruist, you’ll own growth, adoption, and retention for a portfolio of high‑value RIA firms on our custodial platform.

You are the primary point of contact and strategic partner for firm leadership and key stakeholders helping them grow, compete, and succeed by fully leveraging Altruist across their books of business. You will bring the “best of Altruist” to your firms by orchestrating cross‑functional resources and by proactively identifying opportunities to improve their efficiency, profitability, and client experience.

You’ll combine deep RIA industry knowledge, consultative relationship skills, and disciplined account management to drive net new assets, expand share of wallet, and move Altruist up the buy/sell hierarchy within each firm. This role is ideal for someone who loves building long‑term, high‑trust relationships while being directly accountable for ambitious growth and retention targets.

Your impact

Strategic relationship leadership

• Serve as the primary relationship owner for a portfolio of advisor firms, including complex, multi‑stakeholder “top tier” relationships.
• Develop a deep understanding of each firm’s strategy, economics, client segments, service model, and technology stack and how Altruist can help them grow, operate more efficiently, and elevate their client experience.
• Position Altruist as a strategic partner rather than a vendor by aligning on multi‑year plans, quantifying impact, and continuously expanding the breadth and depth of services used.

Growth, adoption, and retention

• Consistently meet or exceed quarterly and annual growth, adoption, and retention targets for your book of business.
• Drive net new assets, increased household penetration, and expanded usage of key Altruist capabilities ( Model Marketplace, Direct Indexing, HYC, Tax Loss Harvesting, ALTS, Margin) 
• Identify at‑risk relationships early, create clear recovery plans, and execute them with urgency and discipline.

Advisor practice consulting & business reviews

• Conduct structured business reviews with firm leadership that connect Altruist’s platform and services to firm‑level KPIs (growth, efficiency, profitability, client experience, risk).
• Provide practice management and operational insights drawing on your knowledge of RIA technology, operations, fee structures, and competition to help firms modernize and scale.

Cross‑functional orchestration & advocacy

• Coordinate closely with Sales, Service and Product to proactively anticipate client needs and resolve issues as they arise.
• Bring the “best of Altruist” to your firms by aligning the right internal experts and programs to each opportunity or challenge.
• Systematically capture advisor feedback and surface insights that shape product roadmap, marketing campaigns, relationship management plays, and go‑to‑market strategy.

Events, education, and thought leadership

• Partner with Marketing and Sales to organize and participate in client events, workshops, and webinars (virtual and in‑person) that deepen relationships, drive product adoption, and position Altruist as a thought partner.

Operational excellence & discipline

• Maintain accurate and complete records of engagements, opportunities, account plans, and forecasts in Salesforce to ensure clear visibility and predictability for leadership.
• Run a disciplined operating cadence for your book (QBRs, pipeline reviews, adoption reviews, executive check‑ins) and continuously refine it based on impact.
• Demonstrate coachability and a growth mindset by actively seeking, absorbing, and applying feedback from revenue and relationship management leadership.
• Travel as needed to meet with key firms, attend events, and deepen strategic relationships (estimated up to ~25–40%, depending on territory needs).

What you bring

• 5+ years of experience in:
• Relationship management or sales at a B2B financial services, custodial, or advisor‑focused fintech organization, or
• As an independent financial advisor or RIA home‑office leader, or
• Consulting in financial services at a top‑tier management consulting firm with a focus on wealth/RIA.
• Demonstrated expertise across the RIA industry, including:
• Core technology (custodial platforms, CRM, portfolio accounting, planning, client portals),
• Sales and business development dynamics,
• Operations and practice management,
• Compliance, competition, and fee structures.
• Active FINRA Series 7 and 63 licenses
• Proficiency with Google Workspace, Salesforce, Slack, and other modern sales/CS tools.
• Proven track record of exceeding growth, retention, and relationship KPIs in a fast‑paced, high‑growth environment.
• Strong consultative sales and relationship management skills, with the ability to influence senior‑level stakeholders, run complex multi‑threaded conversations, and lead executive‑level business reviews.
• Exceptional verbal, written, and presentation skills; able to translate complex concepts into clear, actionable narratives for advisors, executives, and internal teams.
• Ability to quickly understand complex product features and workflows and connect them to tangible business outcomes for advisor firms and their clients.
• High standards for execution, with a bias toward data‑driven decision‑making, continuous improvement, and team collaboration.
• Strong organizational skills with the ability to manage a large, diverse book of business, prioritize effectively, and maintain a disciplined rhythm of business.

Bonus points

• Prior experience at a custodial platform, RIA aggregator, TAMP, or advisor‑focused fintech provider.
• Experience designing or executing advisor practice management initiatives (e.g., segmentation, service model design, pricing strategy, operational diagnostics).

The opportunity

As a Relationship Manager at Altruist, you’ll own growth, adoption, and retention for a portfolio of high‑value RIA firms on our custodial platform.

You are the primary point of contact and strategic partner for firm leadership and key stakeholders helping them grow, compete, and succeed by fully leveraging Altruist across their books of business. You will bring the “best of Altruist” to your firms by orchestrating cross‑functional resources and by proactively identifying opportunities to improve their efficiency, profitability, and client experience.

You’ll combine deep RIA industry knowledge, consultative relationship skills, and disciplined account management to drive net new assets, expand share of wallet, and move Altruist up the buy/sell hierarchy within each firm. This role is ideal for someone who loves building long‑term, high‑trust relationships while being directly accountable for ambitious growth and retention targets.

Your impact

Strategic relationship leadership

• Serve as the primary relationship owner for a portfolio of advisor firms, including complex, multi‑stakeholder “top tier” relationships.
• Develop a deep understanding of each firm’s strategy, economics, client segments, service model, and technology stack and how Altruist can help them grow, operate more efficiently, and elevate their client experience.
• Position Altruist as a strategic partner rather than a vendor by aligning on multi‑year plans, quantifying impact, and continuously expanding the breadth and depth of services used.

Growth, adoption, and retention

• Consistently meet or exceed quarterly and annual growth, adoption, and retention targets for your book of business.
• Drive net new assets, increased household penetration, and expanded usage of key Altruist capabilities ( Model Marketplace, Direct Indexing, HYC, Tax Loss Harvesting, ALTS, Margin) 
• Identify at‑risk relationships early, create clear recovery plans, and execute them with urgency and discipline.

Advisor practice consulting & business reviews

• Conduct structured business reviews with firm leadership that connect Altruist’s platform and services to firm‑level KPIs (growth, efficiency, profitability, client experience, risk).
• Provide practice management and operational insights drawing on your knowledge of RIA technology, operations, fee structures, and competition to help firms modernize and scale.

Cross‑functional orchestration & advocacy

• Coordinate closely with Sales, Service and Product to proactively anticipate client needs and resolve issues as they arise.
• Bring the “best of Altruist” to your firms by aligning the right internal experts and programs to each opportunity or challenge.
• Systematically capture advisor feedback and surface insights that shape product roadmap, marketing campaigns, relationship management plays, and go‑to‑market strategy.

Events, education, and thought leadership

• Partner with Marketing and Sales to organize and participate in client events, workshops, and webinars (virtual and in‑person) that deepen relationships, drive product adoption, and position Altruist as a thought partner.

Operational excellence & discipline

• Maintain accurate and complete records of engagements, opportunities, account plans, and forecasts in Salesforce to ensure clear visibility and predictability for leadership.
• Run a disciplined operating cadence for your book (QBRs, pipeline reviews, adoption reviews, executive check‑ins) and continuously refine it based on impact.
• Demonstrate coachability and a growth mindset by actively seeking, absorbing, and applying feedback from revenue and relationship management leadership.
• Travel as needed to meet with key firms, attend events, and deepen strategic relationships (estimated up to ~25–40%, depending on territory needs).

What you bring

• 5+ years of experience in:
• Relationship management or sales at a B2B financial services, custodial, or advisor‑focused fintech organization, or
• As an independent financial advisor or RIA home‑office leader, or
• Consulting in financial services at a top‑tier management consulting firm with a focus on wealth/RIA.
• Demonstrated expertise across the RIA industry, including:
• Core technology (custodial platforms, CRM, portfolio accounting, planning, client portals),
• Sales and business development dynamics,
• Operations and practice management,
• Compliance, competition, and fee structures.
• Active FINRA Series 7 and 63 licenses
• Proficiency with Google Workspace, Salesforce, Slack, and other modern sales/CS tools.
• Proven track record of exceeding growth, retention, and relationship KPIs in a fast‑paced, high‑growth environment.
• Strong consultative sales and relationship management skills, with the ability to influence senior‑level stakeholders, run complex multi‑threaded conversations, and lead executive‑level business reviews.
• Exceptional verbal, written, and presentation skills; able to translate complex concepts into clear, actionable narratives for advisors, executives, and internal teams.
• Ability to quickly understand complex product features and workflows and connect them to tangible business outcomes for advisor firms and their clients.
• High standards for execution, with a bias toward data‑driven decision‑making, continuous improvement, and team collaboration.
• Strong organizational skills with the ability to manage a large, diverse book of business, prioritize effectively, and maintain a disciplined rhythm of business.

Bonus points

• Prior experience at a custodial platform, RIA aggregator, TAMP, or advisor‑focused fintech provider.
• Experience designing or executing advisor practice management initiatives (e.g., segmentation, service model design, pricing strategy, operational diagnostics).

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Product Manager for our MarTech team to lead the execution and delivery of the global MarTech ecosystem, including Salesforce Marketing Cloud Engagement, Personalization, Customer Data Platform (CDP), website personalization tooling, mobile push infrastructure, advertising technology integrations, tag management systems, SDK governance, and event instrumentation standards. They will be responsible for translating marketing and business strategy into actionable product roadmaps and prioritized backlogs, ensuring platform health, driving global adoption, and maximizing ROI across customer engagement, lifecycle marketing, and activation systems. This role partners closely with marketing leaders, architects, data engineers, analytics teams, and global stakeholders to deliver scalable customer data and engagement solutions. While execution-focused, the role plays a key leadership role in MarTech platform governance, identity strategy, and long-term capability planning.

What Will You Do?

• Understand and evaluate global marketing, customer engagement, and activation needs by conducting discovery sessions, gathering stakeholder feedback, and analyzing performance and behavioral data to inform roadmap priorities. Translates lifecycle marketing and customer engagement strategies into actionable product roadmaps and prioritized backlogs aligned with enterprise objectives and global delivery capacity.
• Work closely with MarTech architects, developers, data engineering, and analytics teams to define features, document epics and user stories, and drive sprint execution across Marketing Cloud, personalization platforms, CDP, website and mobile activation capabilities, advertising integrations, tag management systems, and event instrumentation frameworks. Manages dependencies across CRM, data warehouse, web, mobile, and paid media platforms while ensuring predictable global delivery.
• Apply strong product management discipline and Agile practices to improve delivery predictability, increase transparency, and enhance cross-team coordination across distributed global teams.
• Play a key leadership role in MarTech platform governance by supporting enterprise standards for audience management, identity resolution, event taxonomy, tracking frameworks, SDK implementation, campaign build processes, and data usage. Ensure solutions align with privacy, consent, and regulatory compliance requirements while contributing to long-term platform scalability and technical debt prioritization.
• Oversee global release planning and activation enablement processes, ensuring structured user acceptance testing, stakeholder validation, and successful deployment of omnichannel marketing capabilities. Partners with marketing operations and analytics teams to ensure solutions deliver measurable business value.
• Drive sequencing and prioritization across concurrent initiatives to ensure alignment with enterprise objectives, lifecycle marketing strategy, customer data strategy, and measurable revenue impact.
• Develop and track key performance indicators to measure MarTech effectiveness, including engagement rates, audience growth, journey progression, personalization performance, event data quality, activation speed, and incremental revenue contribution. Identifies optimization opportunities and supports experimentation frameworks to improve customer experience and activation efficiency.
• Coach and train junior colleagues (business analysts, product managers) in MarTech product management processes, data governance practices, and activation best practices.

What Will You Bring?

• Bachelor’s degree in Marketing, Business, Information Systems, Data Analytics, or related field preferred
• 5-7 years in Product Management, MarTech platform ownership, or Marketing Technology delivery.
• Strong hands-on experience with Salesforce Marketing Cloud Engagement required.
• Experience with Personalization and/or CDP strongly preferred.
• Experience with tag management systems (GTM, Tealium or similar).
• Experience overseeing event taxonomy, tracking frameworks, mobile SDK governance, and adtech integrations.
• Experience delivering omnichannel activation capabilities across web, mobile, and paid media environments.
• Experience working with global, distributed teams across multiple time zones.
• Demonstrated ability to manage competing priorities in enterprise-scale environments.
• Experience partnering with marketing, data engineering, and analytics teams to support customer data unification and activation.
• Experience collaborating with cross-functional teams, across geographies including executive management, product management, operations, sales, and marketing.
• Strong understanding of customer data architecture, audience segmentation, and activation workflows.
• Experience with identity resolution and CDP frameworks.
• Knowledge of marketing automation, journey orchestration, and personalization platforms.
• Understanding of event data modeling and data layer design best practices.
• Excellent backlog management and prioritization skills.
• Ability to translate lifecycle marketing strategy into executable delivery plans.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.
• Strong executive-level written and verbal communication skills with the ability to influence both technical and non-technical stakeholders.
• Highly organized with the ability to operate effectively in fast-paced, global environments.

Bonus points if You Have

• Certified Product Owner certification

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $140,000 - $150,000

Individual compensation is determined by skills, qualifications, experience, and market location.

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

 Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: 45-min virtual interview (Team Lead)  
• Stage 4: Two 60-min onsite/virtual interviews (Peer and Hiring Manager)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Remote

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Product Manager for our MarTech team to lead the execution and delivery of the global MarTech ecosystem, including Salesforce Marketing Cloud Engagement, Personalization, Customer Data Platform (CDP), website personalization tooling, mobile push infrastructure, advertising technology integrations, tag management systems, SDK governance, and event instrumentation standards. They will be responsible for translating marketing and business strategy into actionable product roadmaps and prioritized backlogs, ensuring platform health, driving global adoption, and maximizing ROI across customer engagement, lifecycle marketing, and activation systems. This role partners closely with marketing leaders, architects, data engineers, analytics teams, and global stakeholders to deliver scalable customer data and engagement solutions. While execution-focused, the role plays a key leadership role in MarTech platform governance, identity strategy, and long-term capability planning.

What Will You Do?

• Understand and evaluate global marketing, customer engagement, and activation needs by conducting discovery sessions, gathering stakeholder feedback, and analyzing performance and behavioral data to inform roadmap priorities. Translates lifecycle marketing and customer engagement strategies into actionable product roadmaps and prioritized backlogs aligned with enterprise objectives and global delivery capacity.
• Work closely with MarTech architects, developers, data engineering, and analytics teams to define features, document epics and user stories, and drive sprint execution across Marketing Cloud, personalization platforms, CDP, website and mobile activation capabilities, advertising integrations, tag management systems, and event instrumentation frameworks. Manages dependencies across CRM, data warehouse, web, mobile, and paid media platforms while ensuring predictable global delivery.
• Apply strong product management discipline and Agile practices to improve delivery predictability, increase transparency, and enhance cross-team coordination across distributed global teams.
• Play a key leadership role in MarTech platform governance by supporting enterprise standards for audience management, identity resolution, event taxonomy, tracking frameworks, SDK implementation, campaign build processes, and data usage. Ensure solutions align with privacy, consent, and regulatory compliance requirements while contributing to long-term platform scalability and technical debt prioritization.
• Oversee global release planning and activation enablement processes, ensuring structured user acceptance testing, stakeholder validation, and successful deployment of omnichannel marketing capabilities. Partners with marketing operations and analytics teams to ensure solutions deliver measurable business value.
• Drive sequencing and prioritization across concurrent initiatives to ensure alignment with enterprise objectives, lifecycle marketing strategy, customer data strategy, and measurable revenue impact.
• Develop and track key performance indicators to measure MarTech effectiveness, including engagement rates, audience growth, journey progression, personalization performance, event data quality, activation speed, and incremental revenue contribution. Identifies optimization opportunities and supports experimentation frameworks to improve customer experience and activation efficiency.
• Coach and train junior colleagues (business analysts, product managers) in MarTech product management processes, data governance practices, and activation best practices.

What Will You Bring?

• Bachelor’s degree in Marketing, Business, Information Systems, Data Analytics, or related field preferred
• 5-7 years in Product Management, MarTech platform ownership, or Marketing Technology delivery.
• Strong hands-on experience with Salesforce Marketing Cloud Engagement required.
• Experience with Personalization and/or CDP strongly preferred.
• Experience with tag management systems (GTM, Tealium or similar).
• Experience overseeing event taxonomy, tracking frameworks, mobile SDK governance, and adtech integrations.
• Experience delivering omnichannel activation capabilities across web, mobile, and paid media environments.
• Experience working with global, distributed teams across multiple time zones.
• Demonstrated ability to manage competing priorities in enterprise-scale environments.
• Experience partnering with marketing, data engineering, and analytics teams to support customer data unification and activation.
• Experience collaborating with cross-functional teams, across geographies including executive management, product management, operations, sales, and marketing.
• Strong understanding of customer data architecture, audience segmentation, and activation workflows.
• Experience with identity resolution and CDP frameworks.
• Knowledge of marketing automation, journey orchestration, and personalization platforms.
• Understanding of event data modeling and data layer design best practices.
• Excellent backlog management and prioritization skills.
• Ability to translate lifecycle marketing strategy into executable delivery plans.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.
• Strong executive-level written and verbal communication skills with the ability to influence both technical and non-technical stakeholders.
• Highly organized with the ability to operate effectively in fast-paced, global environments.

Bonus points if You Have

• Certified Product Owner certification

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $140,000 - $150,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

 Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: 45-min virtual interview (Team Lead)  
• Stage 4: Two 60-min onsite/virtual interviews (Peer and Hiring Manager)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Product Manager for our MarTech team to lead the execution and delivery of the global MarTech ecosystem, including Salesforce Marketing Cloud Engagement, Personalization, Customer Data Platform (CDP), website personalization tooling, mobile push infrastructure, advertising technology integrations, tag management systems, SDK governance, and event instrumentation standards. They will be responsible for translating marketing and business strategy into actionable product roadmaps and prioritized backlogs, ensuring platform health, driving global adoption, and maximizing ROI across customer engagement, lifecycle marketing, and activation systems. This role partners closely with marketing leaders, architects, data engineers, analytics teams, and global stakeholders to deliver scalable customer data and engagement solutions. While execution-focused, the role plays a key leadership role in MarTech platform governance, identity strategy, and long-term capability planning.

What Will You Do?

• Understand and evaluate global marketing, customer engagement, and activation needs by conducting discovery sessions, gathering stakeholder feedback, and analyzing performance and behavioral data to inform roadmap priorities. Translates lifecycle marketing and customer engagement strategies into actionable product roadmaps and prioritized backlogs aligned with enterprise objectives and global delivery capacity.
• Work closely with MarTech architects, developers, data engineering, and analytics teams to define features, document epics and user stories, and drive sprint execution across Marketing Cloud, personalization platforms, CDP, website and mobile activation capabilities, advertising integrations, tag management systems, and event instrumentation frameworks. Manages dependencies across CRM, data warehouse, web, mobile, and paid media platforms while ensuring predictable global delivery.
• Apply strong product management discipline and Agile practices to improve delivery predictability, increase transparency, and enhance cross-team coordination across distributed global teams.
• Play a key leadership role in MarTech platform governance by supporting enterprise standards for audience management, identity resolution, event taxonomy, tracking frameworks, SDK implementation, campaign build processes, and data usage. Ensure solutions align with privacy, consent, and regulatory compliance requirements while contributing to long-term platform scalability and technical debt prioritization.
• Oversee global release planning and activation enablement processes, ensuring structured user acceptance testing, stakeholder validation, and successful deployment of omnichannel marketing capabilities. Partners with marketing operations and analytics teams to ensure solutions deliver measurable business value.
• Drive sequencing and prioritization across concurrent initiatives to ensure alignment with enterprise objectives, lifecycle marketing strategy, customer data strategy, and measurable revenue impact.
• Develop and track key performance indicators to measure MarTech effectiveness, including engagement rates, audience growth, journey progression, personalization performance, event data quality, activation speed, and incremental revenue contribution. Identifies optimization opportunities and supports experimentation frameworks to improve customer experience and activation efficiency.
• Coach and train junior colleagues (business analysts, product managers) in MarTech product management processes, data governance practices, and activation best practices.

What Will You Bring?

• Bachelor’s degree in Marketing, Business, Information Systems, Data Analytics, or related field preferred
• 5-7 years in Product Management, MarTech platform ownership, or Marketing Technology delivery.
• Strong hands-on experience with Salesforce Marketing Cloud Engagement required.
• Experience with Personalization and/or CDP strongly preferred.
• Experience with tag management systems (GTM, Tealium or similar).
• Experience overseeing event taxonomy, tracking frameworks, mobile SDK governance, and adtech integrations.
• Experience delivering omnichannel activation capabilities across web, mobile, and paid media environments.
• Experience working with global, distributed teams across multiple time zones.
• Demonstrated ability to manage competing priorities in enterprise-scale environments.
• Experience partnering with marketing, data engineering, and analytics teams to support customer data unification and activation.
• Experience collaborating with cross-functional teams, across geographies including executive management, product management, operations, sales, and marketing.
• Strong understanding of customer data architecture, audience segmentation, and activation workflows.
• Experience with identity resolution and CDP frameworks.
• Knowledge of marketing automation, journey orchestration, and personalization platforms.
• Understanding of event data modeling and data layer design best practices.
• Excellent backlog management and prioritization skills.
• Ability to translate lifecycle marketing strategy into executable delivery plans.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.
• Strong executive-level written and verbal communication skills with the ability to influence both technical and non-technical stakeholders.
• Highly organized with the ability to operate effectively in fast-paced, global environments.

Bonus points if You Have

• Certified Product Owner certification

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $126,000 - $135,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

 Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: 45-min virtual interview (Team Lead)  
• Stage 4: Two 60-min onsite/virtual interviews (Peer and Hiring Manager)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.   

The Role

AXS is looking for a talented and motivated professional to join our Product Management team as an Associate Product Manager. In this role you will be responsible for supporting identity and account management capabilities, including authentication, profile management, preferences, ticket ownership and management, account-linked experiences across consumer and partner platforms. This role will collaborate with cross-functional teams to ensure the timely and successful delivery of high-quality products that meet business needs. You will contribute to the future product direction by analyzing customer feedback, monitoring product performance, and making recommendations. You will participate in the product and feature discovery process, help elicit requirements, and ensure alignment with strategic initiatives and business goals. 

What You’ll Do?

• Own the day-to-day execution and delivery support for agile squads, including leading sprint ceremonies (standups, planning, grooming, reviews, retros).
• Manage product intake of questions, blockers, and daily operational needs from Engineering, QA, and cross-functional partners to unblock progress.
• Write and prioritize Jira tickets to maintain a healthy and well-organized backlog.
• Assist in product discovery by gathering user insights, analyzing data, and contributing to hypotheses that improve fan engagement and account usability.
• Assist in design and support A/B testing and experimentation to evaluate product changes and optimize fan experiences.
• Monitor product performance and track key metrics; use product data and analytics to identify opportunities to improve product reliability and usability.
• Partner with stakeholders to validate requirements, support feature rollout, collect feedback and ensure delivery aligns with client and market needs.
• Support the documentation of product processes, release notes, and operational workflows for internal teams.

What Will You Bring?

• 1-3 years’ experience in a Product Management/Product Owner Role.
• Strong execution skills, with demonstrated experience managing sprint ceremonies, backlogs, and cross-functional coordination across engineering and QA.
• Ability to translate business needs into clear product requirements and structured documentation.
• Familiarity with product management and development tools such as Jira, Confluence, or similar platforms.
• Experience with A/B testing, experimentation frameworks, and data-driven product optimization.
• Experienced in collaborating with cross-functional teams, across geographies including executive management, product management, operations, legal, sales, and marketing.
• ​​Strong written and verbal communication skills with attention to detail.
• Experience with B2C/B2B2C products or account-based products is a plus.
• Experience in live entertainment, ticketing, or adjacent industries (such as sports, venue management, or hospitality) is a plus.

Pay Scale: $85,000 - $100,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

As Implementation Engagement Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. This position will lead a coordinated team that works with BuildOps’s strategic accounts, predominantly private-equity backed customers.  These customers represent a key strategy in the continued growth of BuildOps so developing and growing these partnerships is an essential part of the company’s ongoing success.  In addition to the qualifications below, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform.

What We Look For:

• 5+ years of proven leadership and project management skills, with experience building, mentoring, and scaling project teams for enterprise or strategic customers.
• Experience building customer facing processes and best practices to ensure successful integrations and adoption of software solutions.
• Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across diverse personalities and customer stakeholders.
• Strategic thinker with strong analytical and problem-solving abilities.
• Deep expertise in managing complex customer relationships and fostering partnerships, including delivering executive business reviews to C-level contacts.
• Customer advocate that ensures customer needs are met and they receive the maximum value from the platform.
• Proactive individual who anticipates customer needs and executes quickly.
• Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment.
• Proficiency with project management  tools like GuideCX, Salesforce, and a data-driven approach to decision-making.
• Familiarity with accounting ERP systems (e.g., QuickBooks, Sage, Viewpoint) or the commercial contractor industry is a strong plus.

Willingness to travel up to 25% to support on-site implementations and customer engagement.Bachelor’s degree (B.A. or B.S.) preferred; startup experience is a plus.

What You’ll Do:

• Act as the primary point of contact for clients, building strong relationships and understanding their needs and expectations.
• Act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals.  
• Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track.
• Discover and overcome any product or workflow challenges to ensure Go-Live date timelines are met.
• Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy.
• Proactively identify key customer relationships and proactively understand their needs and expectations.
• Identify, assess, and mitigate potential risks that could impact project timelines or outcomes.
• Help customers navigate the transition to new software, addressing concerns and managing resistance to change.
• Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base.
• Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps.
• Work with the leadership team to develop and execute strategies for further account software adoption.
• Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation.
• Champion a customer-centric culture, ensuring every team interaction reflects BuildOps’ commitment to excellence and empowering commercial contractors.

Where you’ll go (and how often):

• We have customers across the US and Canada, so our top candidates should be ready, willing, and able to travel and assist with our customers. Up to 50% travel target for the position. 

Bonus:

• You have tech start-up experience.
• You have experience in and around the speciality contractor or construction world.

What we offer:

• 145-181k base salary + bonus.
• Generous equity grants- become an owner in our company.
• A comprehensive benefits package.
• Work from home stipend.
• Flexible paid time off.
• Company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days.
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Senior Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Senior Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Job
At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. From service management to project execution, we’re reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration—qualities we look for in every new hire.

As a Senior Product Manager, Project Management, you will build an industry-leading Project Management solution for the commercial subcontracting industry that spans field workflows, labor planning and forecasting, collaboration, financials, and AI-powered experiences. You’ll partner closely with our customers to deeply understand their people, organizational structures, processes, and what they need from their operations platform—then translate that into solutions that drive measurable outcomes for both our customers and the business. You’ll work cross-functionally with Engineering, Design, Sales, Customer Success, and leadership, and you’ll be accountable for customer-driven KPIs and clear business impact.

What You’ll Do

• Own the product vision and roadmap for the Project Management domain, driving strategy and execution with a cross-functional squad of engineers, designers, QA, and data partners.
• Engage directly with customers of varying sizes and segments to uncover needs, validate solutions, and ensure we’re solving real project-execution problems.
• Design workflows that help contractors run stronger projects by streamlining field and office collaboration, preventing schedule slippage, forecasting labor demand, and providing accurate, real-time financial visibility.
• Leverage AI and ML to challenge traditional approaches, exploring and shipping innovative experiences that materially improve speed, accuracy, and decision-making for project teams.
• Align the roadmap with company objectives by working closely with other Product Managers, Customer Success, Sales, and Implementation to prioritize opportunities and trade-offs.
• Lead go-to-market and change management for your domain: communicate priorities and feature launches across the company, and partner with Customer Success to drive successful rollouts and adoption.
• Run effective beta programs with early adopters, capturing feedback to refine experiences before broader release.
• Own clear customer and business outcomes, defining and tracking KPIs that improve platform value (e.g., adoption, NPS, efficiency gains) and support revenue and retention goals.

What We Look For

• 7+ years of experience in the technology industry, with 5+ years in Product Management for B2B SaaS;
  
  
• or: 3+ years in a contractor or construction firm followed by 3+ years building B2B software as a Product Manager.
• Experience building end-to-end product experiences, including prototyping and solution development with AI coding assistants.
• Strong familiarity with contractor / construction project workflows (labor planning, schedules, change orders, cost tracking, collaboration) and how they show up in software.
• Mission-driven mindset, motivated by complex, real-world challenges faced by commercial subcontractors.
• Experience working in a technical environment, with basic SQL skills and proficiency in analytics tools to inform decisions.
• Strong understanding of agile development methodologies and a track record of working effectively with engineering and design in an agile environment.
• Excellent communication and collaboration skills, with experience partnering closely with cross-functional teams (e.g., Sales, CS, Implementation, PS).
• Strong analytical skills and the ability to use data—both quantitative and qualitative—to shape product strategy and day-to-day prioritization.

Bonus

• Direct experience in specialty contractor operations (mechanical, electrical, plumbing, HVAC, or similar) or adjacent construction domains.
• Experience working on 2D / BIM solutions or construction project planning tools.

Who You Are

• Someone with a genuine passion for construction tech and the customers we serve.
• A strategic thinker who thrives in a high-growth startup environment.
• Comfortable navigating ambiguity and breaking down complex, messy problem spaces into clear, actionable work.
• A self-starter who takes ownership, follows through, and delivers results without needing heavy direction.
• Collaborative, curious, and eager to learn from customers and teammates across disciplines.
• A team player with integrity, grit, and a strong work ethic, who raises the bar for those around them.

Compensation

• Raleigh: $133,000 - $166,000 base + annual bonus opportunity 
• LA/SF: $139,000 - $174,000 base + annual bonus opportunity 
• Toronto: 120,000 - 150,000 CAD base + annual bonus opportunity

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Senior Manager, HR Systems to own and optimize our HR data and systems architecture. This highly visible role is for a strategic, hands-on HR tech leader who thrives in a fast-paced environment, but isn't afraid to get in the weeds. You will manage current HR systems, drive automation and efficiency, and prepare the company for a future Workday migration, enabling the People team to scale effectively.

What you'll do

• Serve as the strategic owner of HR data and systems, driving modernization and preparing for future HRIS migration
• Identify opportunities to leverage AI for automation and to streamline HR processes
• Manage and mentor a team of two direct reports while remaining hands-on with execution
• Partner with IT to build a scalable, sustainable, and future-proof HR systems architecture
• Maintain and optimize current HR platforms (AS400, Dayforce, Dimensions/UKG), ensuring data integrity and operational reliability
• Identify and implement opportunities to automate and streamline HR processes, reducing manual work across the People team
• Lead HR systems projects end-to-end, from gathering requirements to testing and rollout
• Collaborate with cross-functional partners to ensure systems meet business needs and compliance requirements
• Serve as the internal subject matter expert for HR data flows, reporting, and system integrations
• Monitor emerging HR tech trends and recommend tools and solutions to keep Metropolis ahead of the curve

What we're looking for

• Ability to work in-office 4 days a week
• 5+ years experience in HR systems management, with a track record of modernizing HR tech stacks
• Deep technical expertise in HR data architecture, process automation, and system integrations
• Proven leadership experience with the ability to manage, mentor, and inspire a team
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
• Comfortable working in a fast-paced, high-growth environment with shifting priorities
• Excellent communication and collaboration skills, capable of working cross-functionally with IT, HR, and business stakeholders

While not required, these are a plus:

• Experience with Dayforce, UKG/Dimensions, or similar HRIS platforms 

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $140,000.00 USD to $160,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-KD1 #LI-Onsite

The Senior Product Marketing Manager will own go-to-market strategy and narrative for BuildOps Financials and OpsAI—two product areas that are central to our platform becoming the system commercial contractors run on.

OpsAI is a major platform identity shift: moving BuildOps from a system of record to a system of action, where intelligence helps teams automate work, surface risk, and drive the next best step in the field and back office. Financials is how customers understand margin, cost, and job performance—turning operational execution into measurable business outcomes.

This is not a role focused on shipping assets or coordinating launches. This is the person who defines how the market understands what BuildOps is becoming.

You will shape the narrative, guide how new capabilities show up in the market, and ensure our product innovation translates into customer adoption and revenue impact.

You will work at the intersection of product strategy, sales enablement, and market storytelling — and you will be comfortable leading conversations with executives, product leaders, and customers alike.

Key Responsibilities

GTM Strategy & Launch Leadership
Own the go-to-market strategy for Financials and OpsAI — defining the problems we solve, the customers we target, and how BuildOps wins in the market.

This includes leading launches for major capabilities, aligning product and revenue teams around a clear strategy, and ensuring new releases translate into adoption and pipeline impact.

Market & Customer Insight

• Build and maintain an insight engine for your portfolio: customer interviews, deal reviews, win/loss, and field feedback loops.
• Define ICP, segmentation, and buying roles for Financials and OpsAI; keep these current as the product and market evolve. 
• Translate insights into clear “so what” recommendations: what to build next, what to message, what to enable, and what to stop claiming.

Positioning & Messaging Architecture
Define how BuildOps talks about Financials and OpsAI.

You’ll develop the narrative that explains how intelligence shows up across the platform — and why that matters for contractors running complex operations.

This includes:

• Core positioning and messaging frameworks
• Persona-level value propositions
• Sales narratives and competitive differentiation

Your work ensures the story holds up across the website, sales conversations, product launches, and executive presentations.

Sales Enablement & Competitive Strategy

• Ship sales enablement that changes rep behavior: talk tracks, objection handling, ROI tools, and competitive “reasons to switch”—and measure impact. 
• Build and maintain a competitive program: battlecards, win/loss analysis, and a regular cadence of competitive updates. 
• Lead “truth in selling” alignment across Product + Sales: what’s GA vs EA, what’s promised, and what’s not.

Market Narrative & Category Leadership

You will define how BuildOps explains the market problem we solve—and why our approach wins—in a world where specialty contractors are adopting platforms, not point tools. You’ll turn market signals (buyer needs, competitive moves, AI maturity, and contractor workflows) into a clear point of view that shows up consistently in sales motions, product launches, and external messaging.

Commercial Outcomes Ownership
You are accountable for more than messaging.

You track how your work influences real business outcomes, including:

• win rate
• pipeline creation
• product adoption
• expansion revenue

You’ll define success metrics for OpsAI’s go-to-market strategy and continuously refine how we position and launch capabilities based on what works.

Packaging, Pricing, and Monetization Input

• Partner with Product and Finance to shape packaging and packaging-led adoption paths (good-better-best, bundles, and add-ons) and pressure-test pricing assumptions using customer and deal insight.
• Develop practical ROI/TCO narratives and tools that support buying decisions.

Product Partnership

You’ll work closely with product leaders from early roadmap discussions through launch.

Your role is to represent the market perspective — helping ensure what we build, how we describe it, and how we introduce it to customers all align.

You’ll influence roadmap decisions by bringing customer insight, competitive context, and commercial impact into the conversation.

PMM Operating Model 
As a senior member of the product marketing team, you’ll help raise the standard for how PMM operates at BuildOps.

That includes contributing to:

• launch frameworks
• messaging development processes
• competitive intelligence programs
• cross-functional operating rhythms

You’ll also serve as a thought partner to other PMMs, helping the team operate with greater clarity and consistency.

Who You Are

Experienced Product Marketer
You have 5+ years of product marketing experience in B2B SaaS and have owned go-to-market strategies for complex products or platforms.

You’ve led launches that created measurable business impact — whether in pipeline generation, win rates, adoption, or category perception.

Strategic Thinker
You don’t wait for a strategy to be handed to you. You synthesize market signals, customer insights, and product direction into a clear point of view on how a product should be positioned and brought to market.

Strong Product Instinct
You understand how products evolve — and how messaging, packaging, and roadmap decisions shape adoption. You’re comfortable working with product teams early in the development process and influencing how capabilities are framed and delivered.

Commercially Minded
You connect product marketing work to revenue outcomes. You understand how messaging, sales enablement, launches, and positioning influence pipeline and customer expansion.

Strong Communicator
You are comfortable presenting to product leaders, marketing teams, and executives. You can translate complex product capabilities into stories that resonate with real buyers.

Customer Curious

You regularly engage with customers and frontline teams to understand what drives real decisions. You bring those insights back into product strategy, messaging, and go-to-market plans.

AI-Native, Hands-On
You have demonstrated the ability to use AI in your workflow beyond prompting: building repeatable systems, agents, or automations that improve real outcomes (speed, rigor, accuracy). You can discuss what you built, the tools used, and what changed as a result.

Industry Experience (Nice to Have)

Experience in construction tech, field service management, or vertical SaaS is a strong advantage. Understanding how commercial contractors operate — or having worked in similarly operational industries — will help you ramp quickly.

Why This Role, Why Now

BuildOps is entering a pivotal phase.

We’re expanding our platform with Projects, bringing full project execution into the system contractors already use to run service operations.

At the same time, our Financials capabilities are becoming increasingly central to how contractors manage profitability across service and project work. OpsAI introduces intelligence across the platform, helping teams automate reporting, identify risk earlier, and make better decisions across service and project work. 

This role will initially own go-to-market for OpsAI and Financials together; longer term, we expect to split these into dedicated PMM ownership as each area scales.

Compensation: Raleigh Hub - $106,000.00 - $134,000.00 / LA Hub - $111,000.00 - $139,000.00 base salary

About the Job

At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. From service management to project execution, we’re reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration—qualities we look for in every new hire.

As our Founding Engineer, Agentic Business Transformation, you will embed directly within business functions across the organization, deeply understand how teams operate today, and fundamentally reimagine how they should operate tomorrow. This is not about bolting automation onto existing processes; it's about redesigning how work gets done with agentic tooling transforming (and eliminating) workflows. You will partner with leaders across GTM and G&A to surface high-impact opportunities, architect intelligent solutions, and deliver measurable gains in productivity, output quality, and the experiences we deliver to our customers and employees. You will define what "AI-native operations" looks like inside a high-growth B2B SaaS company—well before most companies have even started asking the question. This is a high visibility role and will involve daily contact with the CEO, Chief of Staff, Chief Revenue Officer, and other members of the BuildOps Executive Leadership Team (ELT). 

ROLES AND RESPONSIBILITIES 

• Embed within internal business functions, including Revenue, RevOps, Customer Success, Customer Support, Finance, People, and Talent, to develop a deep, firsthand understanding of current workflows, pain points, and decision-making processes 
• Conduct structured discovery, shadowing teams, interviewing stakeholders, and mapping end-to-end processes, to identify where AI can eliminate, redesign, or dramatically accelerate work 
• Reimagine workflows from first principles rather than automating existing steps; challenge assumptions about what requires human involvement and what doesn't 
• Design, build, and deploy AI-powered automations, agents, and internal tools that reduce time spent on repetitive, low-value-add tasks while improving the quality and consistency of outputs 
• Integrate large language models, agentic frameworks, and automation platforms into production-grade internal workflows with appropriate guardrails, error handling, and human-in-the-loop checkpoints 
• Measure everything: establish baselines before intervention, track adoption and usage patterns post-deployment, and quantify productivity impact in terms of hours saved, error rates reduced, and cycle times compressed 
• Serve as a trusted advisor to functional leaders on what AI can and cannot do for their teams; translate business problems into technical solutions and technical constraints into business language 
• Stay abreast of the rapidly evolving AI tooling landscape (e.g., LLM capabilities, orchestration frameworks, RPA-to-AI convergence, no-code/low-code platforms) and calibrate our internal stack accordingly 
• Build reusable patterns, templates, and playbooks so that successful automations in one function can be adapted and scaled across others 
• Collaborate closely with the engineering and product organizations to ensure internal automation efforts align with our broader technology strategy and do not create shadow IT risk 

QUALIFICATIONS 

• 5+ years of professional experience building automations, intelligent workflows, or AI-powered solutions in a business context—whether that foundation was in robotic process automation, software engineering, solutions engineering, or applied AI 
• Demonstrated ability to work directly with non-technical business teams: you have spent meaningful time understanding how people actually work before designing what to build 
• Hands-on experience with modern AI tooling, including large language models (e.g., Claude, GPT), prompt engineering, and at least one orchestration or agentic framework (e.g., LangChain, CrewAI, n8n, or similar) 
• Strong scripting and integration skills with the ability to connect APIs, build data pipelines, and stand up end-to-end workflows in production—not just prototypes
• Track record of automating processes that previously required human judgment—not just rules-based tasks, but work involving unstructured data, natural language inputs, or contextual decision-making
• Process-oriented mindset: you naturally decompose complex workflows into discrete steps, identify bottlenecks, and think in terms of inputs, outputs, and handoffs
• Comfort operating with high autonomy in a fast-moving environment; you don't wait to be told what to build — you go find the highest-leverage problem and propose a solution
• Excellent communication skills: you can present a business case to the CEO, C-suite executives, or VPs, run a discovery session with an ops team, and write clear documentation for a workflow you've built
• Experience in B2B SaaS, vertical software, or a similarly complex operational environment is a strong plus
• Familiarity with process mining, workflow analytics, or structured methodologies for identifying automation candidates (e.g., lean, six sigma, or consulting-style process improvement) is a plus

COMPENSATION

• [$188,000 to $273,000 base] + bonus opportunity (LA or SF Hub)

LEAD/STAFF ELECTRICAL ENGINEER (HARDWARE DESIGN)

Freeform builds AI-native manufacturing systems that unify software, hardware, and physics to produce industrial-scale parts at the speed of human ideation. By treating manufacturing as a single integrated system, we unlock a new era of innovation where complex hardware is designed, built, and scaled without limits.

As a Lead/Staff Electrical Engineer at Freeform, you will play an integral role in the design and development of custom electronics and compute systems that bring our AI-native metal 3D printing factory systems to life. You will solve challenging problems in fields such as high-performance compute, high speed communications, embedded hardware, motion control, autonomous robotic systems, and much more. You will use a first principles approach to solving problems and tackling new areas within electrical engineering that you may not have directly worked on before. The ideal candidate is capable of running projects from cradle to grave, acting as a technical lead, and has the ability to work effectively with other engineering disciplines.

3D printing experience is not required to be successful here - rather we look for smart, motivated, collaborative engineers who love solving hard problems and creating amazing technology!

Responsibilities: 

• Rapidly design, develop and test highly reliable electronics and compute systems that enable complex autonomous systems to perform reliability, repeatedly, and scalably 
• Drive electrical architecture, product requirements, component selection, analysis, schematic capture, prototyping, bring-up, debugging, documentation, product management, productization, manufacturing, and test
• Challenge assumptions and learn new design approaches
• Drive component selection, analysis, schematic capture, prototyping, bring-up, debugging, documentation, manufacturing, and test
• Hands-on debugging of the unexpected via the use of laboratory test equipment, custom instrumentation, and testing setups
• Model and simulate circuit designs for analysis and performance
• Act as a technical lead, driving schedule and ensuring a continuous rate of innovation

Basic Qualifications: 

• Bachelor’s degree in electrical engineering, computer engineering, or similar engineering discipline
• 10+ years of professional experience designing and delivering complex electrical hardware
• Broad electrical engineering background; well versed in electrical engineering fundamentals and comfortable taking a first-principles approach to solving problems
• Experience operating as a technical lead and system owner, responsible for architectural decisions, execution quality, and technical accountability across the full lifecycle

Nice to Have: 

• Advanced degree (Master's or PhD) in electrical engineering
• Experience with heterogeneous compute environments, including FPGA, GPU, and mixed architecture systems, with the ability to make thoughtful tradeoffs across performance, latency, and system complexity.
• Experience with sensors, high speed cameras/imaging systems, and similar physical telemetry systems
• Experience with embedded microcontroller design and firmware
• Experience with high-speed data acquisition systems, high-accuracy motion systems, high-speed scanning systems, optomechanical assemblies, and complex electromechanical systems
• Familiarity with industrial automation technologies and robotics

Location: 

• Based in Hawthorne, our vertically integrated facility brings technology development, R&D, and production together under one roof. We operate at the center of LA’s deep tech ecosystem, surrounded by some of the most ambitious hardware innovation happening anywhere in the country.

• Our fast-paced, cross-functional environment is built on close collaboration, and as such, this role requires full-time onsite presence (five days a week), with very limited exceptions.

What We Offer: 

• We have an inclusive and diverse culture that values collaboration, learning, and making deliberate data-driven decisions. 
• We offer a unique opportunity to be an early and integral member of a rapidly growing company that is scaling a world-changing technology. 
• Benefits  
  • Significant stock option packages 
  • 100% employer-paid Medical, Dental, and Vision insurance (premium PPO and HMO options) 
  • Life insurance 
  • Traditional and Roth 401(k) 
  • Relocation assistance provided 
  • Paid vacation, sick leave, and company holidays 
  • Generous Paid Parental Leave and extended transition back to work for the birthing parent 
  • Free daily catered lunch and dinner, and fully stocked kitchenette 
  • Casual dress, flexible work hours, and regular catered team building events 
• Compensation    
  • Our intent is to offer a salary that is commensurate for the company’s current stage of development and allows the employee to grow and develop within a role. 
  • In addition to the significant stock option package, the estimated salary range for this role is $160,000-$220,000. The upper end of the range is reserved for individuals who demonstrate exceptional experience, deep domain mastery, and a proven history of high performance and impact. 
• Freeform is an Equal Opportunity Employer that values diversity; employment with Freeform is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. 

As a District Manager at Mejuri for the Southwest region  you are the Business Owner of your market. You are not a store visitor; you are a systemic operator who owns the performance, talent capability, and brand integrity of a fleet. You sit at the intersection of commercial rigor and operational excellence.

You don't just solve problems; you diagnose them at the root to ensure the “Fine Standard” holds whether you are in the room or not. You are a coach of coaches, a P&L expert, and a proactive partner to HQ—leveraging every brand lever from marketing to merchandising to ensure your district doesn’t just meet the bar, but sets it.

Your home office is Los Angeles and your district will span across the Southwest region and Australia. 

What You’ll Do

Fleet Ownership & Systemic Performance

• Solve at the Root: Move beyond firefighting. You diagnose gaps across the fleet and implement systemic solutions that hold the standard after you walk out the door.
• Close the Gap: Narrow the performance variance between your best and worst-performing stores. You refuse to let "every store is different" be an excuse for inconsistent results.
• Hold the Fine Standard: Maintain a non-negotiable policy for brand standards, STACK execution, and store environment across all doors. You have the "editorial eye" to walk a store and diagnose what is off within 30 seconds through a customer lens.

Commercial & Cross-Functional Command

• Own the P&L: Run your district like a CEO runs a business. You know your NMV, traffic, CVR, and payroll cold. You read the numbers before they are handed to you and make the call before being asked.
• Diagnose Before Escalating: You don't just report problems; you bring hypotheses. When traffic is down, you provide the data, the "why," and the specific cross-functional ask.
• Pull the Levers: Treat every HQ function—Marketing, Merchandising, People Ops—as a tool in your kit. You proactively initiate local activations, adjust assortments, and mitigate staffing risks before they become crises.

Coaching & Pipeline Architecture

• Coach the Coach: Your focus is on the Store Manager. You don't jump past them to coach stylists; instead, you build the SM’s capability to lead, coach, and drive performance independently.
• Build the Bench: You are never reactive to vacancies. You can name your next Store Manager by name right now, having developed a 3, 6, and 12-month pipeline of talent ready to step up.
• Cultivate Business Owners: You empower your SMs to own their individual P&Ls, fostering a culture of high ownership where every leader acts with an entrepreneurial mindset.

OMNI-Channel & Community Mastery

• Remove Barriers to Purchase: Champion a seamless digital-physical experience. You coach teams to leverage clienteling and waitlist tools to bridge inventory gaps and build long-term loyalty.
• Community Engagement: Identify and execute localized marketing and eventing opportunities that drive brand awareness and new customer acquisition within your specific markets.

What You’ll Bring

• 5+ years of multi-unit leadership where you can prove you closed store-to-store performance gaps and turned around underperformers.
• Commercial Command: A deep understanding of P&L management with a track record of driving top-line growth while maintaining operational discipline. You translate data into actionable strategies without being prompted.
• Architect of Talent: A strong history of promoting Store Managers and building internal pipelines. You measure your success by the growth and independence of your leaders.
• Strategic Problem-Solving: You are an agile operator who thrives in the "grey area." You have the ability to diagnose complex business challenges—from inventory imbalances to shifting consumer trends—and implement effective solutions.
• OMNI-Channel Fluency: You understand the modern customer journey and have experience leveraging digital tools and clienteling strategies to drive conversion beyond the four walls of the store.
• Entrepreneurial Agility: You are hungry, proactive, and move before being asked. You are energized by ambiguity and enjoy building operating rhythms in real-time.
• Exceptional Communication: You are a compelling storyteller who can synthesize field insights for executive-level partners and inspire store teams with a clear, unified vision.

• A minimum of four weeks vacation, plus personal days and three religious/cultural observance days.
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• A generous product discount!

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

TITLE: Account Executive (Healthcare OR Retail)

REPORTING TO: Chief Customer Officer

LOCATION: Marina del Rey, CA OR Brooklyn, NY (Onsite Monday - Friday)

Who Is Flip?

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.

The Tech Behind the Revolution

Flip doesn’t just “answer phones.” We embed directly into a company’s tech stack to personalize every interaction and resolve complex issues in seconds.

• In Retail, we power high-volume, brand-sensitive customer interactions—protecting voice, driving conversions, and elevating CX at scale.
• In Healthcare, we deliver HIPAA-compliant, clinically reliable AI that manages patient communication, scheduling, and inquiries with precision and empathy.

Our AI evolves through millions of real-world conversations—delivering human-level empathy, operational efficiency, and outcomes that legacy systems simply can’t match.

The Role: Join the AI Rocketship

We just secured our Series raise. The engines are primed. The launchpad is clear. We’re not hiring traditional “Account Executives.” We’re hiring mercenaries of CX. Reporting directly to our Chief Customer Officer, you’ll help lead a GTM expansion designed to dismantle outdated systems across the Retail or Healthcare business sectors. If you want your career tied to a high-velocity AI transformation, this is your seat.

Core Responsibilities - Across the board for all our Account Executives

• Hunt Without Mercy: Drive net-new revenue across MM and Enterprise accounts ($50K–$250K+ deals and beyond)
• Earn the Keys to the Kingdom: Build trust with senior stakeholders and earn the right to own mission-critical customer interactions
• Bridge the Gap to Greatness: Partner closely with Product, Engineering, and Customer Success to shape the platform through real customer insight
• Burn the Playbook: Move fast, challenge legacy processes, and help build a world-class GTM engine

Vertical Focus: Where You’ll Specialize - Retail OR Healthcare

• Retail (Ecommerce & Consumer Brands):
• Target elite retail and ecommerce brands
• Protect and enhance brand voice and customer experience at scale
• Navigate orgs where CX is deeply tied to revenue, loyalty, and conversion
• Build relationships with CX, Digital, and Ecommerce leaders
• Position Flip as a competitive advantage in a crowded, high-expectation market

What makes Retail unique: Speed, volume, and brand sensitivity. You’re selling into environments where every interaction impacts revenue and perception instantly.

• Healthcare (Urgent Cares & Healthcare Providers):
• Target leading healthcare systems and provider groups
• Replace legacy communication systems with AI-driven patient engagement
• Navigate complex buying groups with compliance, IT, and clinical stakeholders
• Build trust in HIPAA-compliant, mission-critical workflows
• Position Flip as infrastructure—not a tool—for modern patient communication

What makes Healthcare unique: Trust, compliance, and precision. You’re selling into environments where every interaction impacts patients and operational integrity.

Who You Are: You’re not just an AE—you’re a force of nature.

We are a team of owner-operators. We’re in-office—NYC, LA, and the UK—because we believe high-stakes innovation happens when we’re in the trenches together. If you’re a reverse-hacker who sees obstacles as puzzles to break—and you operate with uncompromising integrity in your work—you’ll fit right in.

• A Natural-Born Closer: You don’t hit quota—you destroy it
• Product Obsessed: You sell solutions, retail or provider wins, not features
• Customer-First: You deeply understand stakeholder pain and use it to build trust fast
• Startup Warrior: You thrive in chaos, move fast, and outwork the market
• Experience in startup tech sales (B2B SaaS, AI/ML, cloud, etc.) preferred
• Proven success in complex, multi-threaded sales cycles (ideally $500K+ ACV)

More About Us

• We're international, spanning the US, UK, and Canada
• We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
• In office 5 days/week

About the role

HeyGen is building the AI video platform that Fortune 500 enterprises run their content operations on. Our strategic customers are not looking for another SaaS tool. They want production AI systems that plug into their LMS, their CRM, their HR stack, and their brand controls, and that their employees and end-users actually use every day. Closing the gap between what our APIs can do and what each enterprise needs them to do is the job.

We're hiring our first Forward Deployed Engineers to own that gap.

As a Forward Deployed Engineer on Strategic Accounts, you'll embed with our most technically complex enterprise customers and ship production AI video systems alongside their engineering teams. You'll own the last mile of delivery: discovery, technical scoping, architecture, build, rollout, and the eval-driven feedback loop back into HeyGen's product and model roadmap.

You'll operate autonomously, partner directly with customer engineering leaders and VPs, and represent HeyGen at the technical frontier. Typical questions you'll help answer look like:

• "How do we let 40,000 customer service reps generate branded training videos in twelve languages without going through our marketing team?"
• "How do we embed a live avatar into our product onboarding flow so every new user gets a conversational walkthrough in under 20 milliseconds of latency?"
• "How do we make HeyGen safe to deploy across a regulated pharma's field medical team with full avatar consent, audit logging, and subprocessor controls?"

You'll work side by side with our Product, Engineering, Sales, and Customer Success teams. Your field insights will directly influence what HeyGen ships next.

San Francisco or Los Angeles. Hybrid. Expect 25–40% travel to customer sites.

What you'll do

• Own end-to-end enterprise deployments. Lead technical discovery, architecture, and production rollout for our most complex strategic accounts. Integrate HeyGen cleanly into customer CRM, LMS, HR, and marketing stacks.
• Build on the HeyGen API and LiveAvatar. Ship real-time conversational agents, session-based lifecycles, and WebRTC integrations inside client applications. Produce reusable reference implementations, SDK wrappers, webhook integrations, and eval harnesses that later get pulled back into the platform.
• Run the hard escalations. Act as the senior technical owner on production-blocking issues. Advocate for the customers’ technical needs on streaming, latency, and integration failures, and coordinate cross-functional fixes with engineering.
• Close the product feedback loop. Translate messy real-world requirements into structured product input. Identify patterns across custom builds that should be generalized into the platform, and partner with core engineering to productize them.
• Be a trusted technical voice for customers. Explain model behavior, performance trade-offs, and roadmap to non-technical executives and to customer engineering teams in equal measure.

What success looks like

In your first year, we'll measure your impact on time to production for strategic accounts, expansion revenue driven by the accounts you own, the number of reusable patterns you contribute back to the platform, and the quality of the eval and feedback signal you send into our product organization.

What we're looking for

• 3+ years in software engineering, solutions architecture, or a similar builder role. You're comfortable shipping production-grade code in Python and JavaScript/Node.js.
• Hands-on experience building with LLMs or other generative AI systems in production, including familiarity with prompt engineering, agent development, and evaluation frameworks. You understand how model behavior affects product experience.
• Working knowledge of API design, webhooks, and cloud infrastructure.
• The ability to move fluidly between a customer engineering standup and a VP-level business conversation, and to explain technical trade-offs to both audiences without losing either.
• High agency under ambiguity. You're energized by building a function that doesn't exist yet rather than joining one that does.

Nice to have

• WebRTC, real-time media, or low-latency streaming experience.
• Experience at an FDE, solutions engineering, or post-sales engineering org at a frontier AI or enterprise SaaS company.
• Experience as a technical founder or early engineer at a startup. We especially want to hear from you.

A note on fit

If you don't check every box above but you're excited about building the forward-deployed function at an AI-first company, please apply. We care more about trajectory and taste than a clean line-by-line match.

Salary Range:

$175,000 – $225,000 annual base salary

Total compensation includes cash compensation, equity, and benefits.

Please note that the salary information is a general guideline only.  HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer.  As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!

Who We Are:

Being naked is the #1 most sustainable option. We're #2.

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Location/ Schedule: Culver City, CA / 4 days per week in office

Vice President, Growth Marketing

Reformation is looking for a Vice President, Growth Marketing to lead our global paid marketing function and scale the Ref brand in our next stage of growth. This is a senior role requiring a dynamic leader who can operate at the highest strategic level while remaining deeply connected to performance, people, and execution. The right person has managed large paid media budgets, understands scale and brings a global perspective to every decision they make. This role is heavily focused on people leadership: building, mentoring, and inspiring a high-performing team while cultivating strong relationships with agency partners, platform vendors, and cross-functional leaders across Reformation.

This leader will oversee a complex, multi-channel marketing ecosystem spanning a large number of SKUs, and must have the experience and confidence to manage creative strategy, product marketing, and performance channels simultaneously. They will be the primary steward of Ref’s media investment, responsible for driving measurable revenue growth while maintaining the brand integrity that sets us apart as a digitally native, sustainability-first company.

What You’ll Do:

People Leadership & Partner Management (50% of role)

• Lead, develop, and inspire a high-performing growth team, including a high performing team across media buying, investment & pacing, measurement, and creative strategy; creating clarity in priorities and space for team members to grow and advance.
• Serve as the primary relationship owner for agency partners, platform vendors (Meta, Google, TikTok, and others), and cross-functional leaders across Brand, Creative, Merchandising, and Digital, building the trust and visibility that drives alignment and results.
• Cultivate strong cross-functional partnerships across the organization, breaking down silos and enabling faster, smarter decision-making at every level.
• Represent the Growth function in senior leadership conversations, serving as a key voice in financial forecasting, budget planning, and strategic investment discussions.

Global Paid Media Strategy & Execution

• Own and scale a sophisticated global paid media strategy across all performance channels, including SEM, paid social, display, video, affiliate, and emerging formats.
• Maintain a sharp focus on CPA, incrementality, and profitability at scale.
• Explore and navigate the AI-driven media landscape, staying at the forefront of automated bidding, generative creative optimization, and the shift toward agentic search environments to maintain a competitive edge.
• Maintain a sharp focus on CPA, incrementality, and profitability at scale, leveraging predictive modeling to forecast outcomes across diverse global markets.
• Bring deep experience with international market expansion and complexity, navigating the nuances of global media buying across multiple regions, currencies, and regulatory environments.
• Oversee daily investment pacing and budget deployment across a large and growing media spend, ensuring efficiency, agility, and alignment to business objectives, including weekends and high-volume periods.
• Lead the continued maturation of Ref’s channel strategy, identifying opportunities to scale proven channels and rigorously testing and exploring emerging AI-led platforms and ad formats with discipline and a focus on sustainability. 

Creative Strategy & Brand Integration

• Champion a creative strategy that is cohesive across all channels, ensuring that paid media does not exist in isolation but reinforces Ref’s unique brand and voice.
• Partner closely with Creative, Brand, and Merchandising teams to brief, develop, and iterate on content that performs and feels distinctly Ref across a large number of SKUs and frequent new-collection launches.
• Push creative thinking forward while respecting Ref’s unique approach to production, acting as a creative partner and strategic ideator rather than a prescriptive director.

Measurement & Optimization

• Lead a nuanced, multi-solution measurement strategy that treats attribution as both an art and a science, using data to make faster, better decisions without over-engineering for the sake of complexity.
• Build and maintain reporting structures that give the team, partners, and leadership clear visibility into performance, incrementality, and the financial impact of media investment.
• Stay at the forefront of industry shifts in measurement, privacy, and attribution; proactively identifying risks and opportunities as the landscape evolves (e.g., cookieless tracking, AI-driven signal loss, and synthetic data modeling).
• Champion a culture of experimentation, leveraging industry trends to accelerate A/B testing cycles and develop deeper insights into long-term customer LTV and incrementality.

What You’ll Need:

• 12+ years of growth marketing experience, with significant time spent in senior leadership roles at high-growth consumer or e-commerce companies
• Demonstrated experience managing large-scale paid media budgets, with a track record of efficient scaling across multiple channels
• Proven global experience: you have planned, bought, and optimized media across international markets and understand the complexity that comes with it
• Deep fluency in performance marketing channels (paid social, SEM, display, video, affiliate) and the ability to provide strategic guidance to channel experts on your team
• Experience managing creative, product, and performance marketing simultaneously in a high-SKU environment with frequent new-product launches
• Strong people leader with a track record of building, retaining, and developing talented teams; you create clarity, trust, and growth opportunities for those around you
• Demonstrated success building and managing relationships with external partners, agencies, platforms, and vendors.
• Analytically rigorous with strong financial acumen; you are comfortable owning forecasting conversations and translating data into executive-level insight
• Collaborative, cross-functional operator who builds bridges rather than boundaries and is energized by the complexity of a multi-stakeholder organization
• A genuine passion for Reformation’s brand, mission, and commitment to sustainability

Who You Are:

• You are a seasoned executive who has done this at scale and you can prove it.
• You lead with clarity, trust your team, and know when to get in the weeds and when to elevate.
• You have a global mindset and instinctively think across geographies, channels, and audiences.
• You are as comfortable in a financial forecast meeting as you are in a creative brief session.
• You thrive in fast-paced, high-ambiguity environments and bring calm, focused leadership when the stakes are high.
• You are a builder of relationships—with partners, vendors, and the teams around you—and you understand that trust is the foundation of everything.
• You are motivated, strategic, and results-driven, with a genuine desire to see the tangible impact of your work.

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range is $200K - $250K  + 20% eligibility, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. 
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. 
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis. 
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes, Fast Company

California Applicant Privacy Notice found here

LA28-USOPP does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The United States Olympic and Paralympic Properties (USOPP) is the commercial joint venture between LA28 and the U.S. Olympic & Paralympic Committee (USOPC), charged with marketing and selling combined commercial assets, including rights to the U.S. Olympic and Paralympic Teams (Team USA) and the LA28 Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. 

Manager, Spectator Experience (OFX)

The Spectator Experience (OFX) team serves as the “voice of the spectator” within LA28. OFX works across the full Games footprint to ensure decisions that touch the fan experience are informed by a clear understanding of who spectators are, what they need, and where the journey breaks down. OFX holds a client-owner mandate: the team defines experience standards, shapes operational planning on behalf of the spectator, and holds delivery partners accountable to agreed service levels. OFX advises, partners with, and supports a wide range of internal and external delivery teams, embedding the spectator perspective into how FAs plan, prioritize, and deliver. 

The Manager, Spectator Experience is a true individual contributor who owns specific workstreams within the OFX team and serves as the spectator’s representative inside assigned elements of LA28’s planning processes. The Manager will own the spectator experience lens across assigned Functional Areas (FAs) translating fan needs into service-level requirements, shaping how delivery FAs approach planning, and tracking risks on behalf of the spectator. They will also build deep fluency in the digital and informational touchpoints that shape how fans navigate and experience the Games, while producing the frameworks, tools, and leadership materials that give OFX’s perspective operational weight. This role requires someone who can influence without direct authority and keep the spectator at the center of decisions made by others. Reports to the Director of Spectator Experience. 

Key Responsibilities:

• Serve as the OFX representative and spectator advocate within assigned Functional Areas/workstreams ensuring fan needs are present and reflected in planning decisions made by delivery partners
• Translate spectator journey insights into clear service-level requirements and experience standards, giving delivery FAs the specificity they need to plan effectively
• Identify misalignments between planned operations and spectator expectations; escalate risks, gaps, and opportunities early in the planning process 
• Lead development and ongoing refinement of end-to-end spectator journey maps, audience segmentation frameworks, and experience standards across assigned LA28 Zones and/or journey phases
• Author service-level expectations and experience principles that delivery FAs plan toward — ensuring standards are specific, measurable, and operationally grounded
• Own risk and opportunity tracking for assigned areas, maintaining structured inputs into risk logs and surfacing decision-relevant insights to senior leadership
• Lead OFX contributions to venue planning exercises, driving spectator-focused inputs and ensuring operational plans reflect agreed experience standards
• Review venue operational plans through the spectator lens, providing structured feedback that ensures fan needs are built into how operations are designed and sequenced
• Author and maintain planning tools, templates, and documentation that enable OFX team-wide consistency across a scaled venue footprint and functional portfolio
• Partner with Digital, Comms, and Tech FAs to ensure information architecture, content strategy, and fan-facing tools are designed around the spectator journey
• Map the full informational journey from pre-trip planning through in-venue navigation, identifying gaps and friction points where poor information access degrades the live experienc
• Represent the spectator’s perspective inside internal planning and product reviews for LA28’s fan-facing digital products, apps, and wayfinding systems
• Prepare leadership-ready materials: briefings, risk summaries, experience reviews, and strategic recommendations that give the spectator perspective weight in LA28 decision-making
• Contribute to measurement frameworks that track spectator experience quality and inform continuous improvement across planning phases and into Games-time

Background & Requirements:

• Minimum 5+ years of experience in large-scale event planning, fan or guest experience strategy, or a cross-functional advocacy or client-owner function within a complex operational environment
• Demonstrated ability to manage complex, cross-functional workstreams with multiple stakeholders and competing timelines
• Experience translating audience or user needs into operational requirements, service standards, or experience frameworks
• Familiarity with digital fan-facing products, information architecture, or content strategy as they relate to live event or venue contexts
• Strong written and verbal communication skills, including the ability to synthesize complexity into clear, leadership-ready outputs
• Comfortable influencing planning decisions without direct authority over delivery, and operating effectively in ambiguous, fast-moving environments

Expectations:

• Prior experience with Olympic, Paralympic, or equivalent mega-event planning cycles
• Familiarity with venue planning processes or structured operational readiness frameworks
• Experience in a client-owner, standards-setting, or spectator/user advocacy function within a multi-FA or multi-partner delivery model
• Strong risk management and mitigation abilities   
• Ability to adapt to fast-paced environments with tight deadlines and evolving priorities 
• Track record of successful management of large scale, multi-faceted events & integrated marketing programs  

Education:

• Bachelor’s degree (or equivalent experience) in Event Planning, Sports Management, Project Management, or related field 
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) or equivalent
• Experience using project management tools (e.g., Smartsheet, Monday.com, Asana) 

Physical Requirements and Working Conditions:

• Ability to work on-site in an open office environment, based in Los Angeles, CA 
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment   
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods. 

The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.

LA28-USOPP does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The United States Olympic and Paralympic Properties (USOPP) is the commercial joint venture between LA28 and the U.S. Olympic & Paralympic Committee (USOPC), charged with marketing and selling combined commercial assets, including rights to the U.S. Olympic and Paralympic Teams (Team USA) and the LA28 Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. 

Manager, Spectator Experience (OFX)

The Spectator Experience (OFX) team serves as the “voice of the spectator” within LA28. OFX works across the full Games footprint to ensure decisions that touch the fan experience are informed by a clear understanding of who spectators are, what they need, and where the journey breaks down. OFX holds a client-owner mandate: the team defines experience standards, shapes operational planning on behalf of the spectator, and holds delivery partners accountable to agreed service levels. OFX advises, partners with, and supports a wide range of internal and external delivery teams, embedding the spectator perspective into how FAs plan, prioritize, and deliver. 

The Manager, Spectator Experience is a true individual contributor who owns specific workstreams within the OFX team and serves as the spectator’s representative inside assigned elements of LA28’s planning processes. The Manager will own the spectator experience lens across assigned Functional Areas (FAs) translating fan needs into service-level requirements, shaping how delivery FAs approach planning, and tracking risks on behalf of the spectator. They will also build deep fluency in the digital and informational touchpoints that shape how fans navigate and experience the Games, while producing the frameworks, tools, and leadership materials that give OFX’s perspective operational weight. This role requires someone who can influence without direct authority and keep the spectator at the center of decisions made by others. Reports to the Director of Spectator Experience. 

Key Responsibilities:

• Serve as the OFX representative and spectator advocate within assigned Functional Areas/workstreams ensuring fan needs are present and reflected in planning decisions made by delivery partners
• Translate spectator journey insights into clear service-level requirements and experience standards, giving delivery FAs the specificity they need to plan effectively
• Identify misalignments between planned operations and spectator expectations; escalate risks, gaps, and opportunities early in the planning process 
• Lead development and ongoing refinement of end-to-end spectator journey maps, audience segmentation frameworks, and experience standards across assigned LA28 Zones and/or journey phases
• Author service-level expectations and experience principles that delivery FAs plan toward — ensuring standards are specific, measurable, and operationally grounded
• Own risk and opportunity tracking for assigned areas, maintaining structured inputs into risk logs and surfacing decision-relevant insights to senior leadership
• Lead OFX contributions to venue planning exercises, driving spectator-focused inputs and ensuring operational plans reflect agreed experience standards
• Review venue operational plans through the spectator lens, providing structured feedback that ensures fan needs are built into how operations are designed and sequenced
• Author and maintain planning tools, templates, and documentation that enable OFX team-wide consistency across a scaled venue footprint and functional portfolio
• Partner with Digital, Comms, and Tech FAs to ensure information architecture, content strategy, and fan-facing tools are designed around the spectator journey
• Map the full informational journey from pre-trip planning through in-venue navigation, identifying gaps and friction points where poor information access degrades the live experienc
• Represent the spectator’s perspective inside internal planning and product reviews for LA28’s fan-facing digital products, apps, and wayfinding systems
• Prepare leadership-ready materials: briefings, risk summaries, experience reviews, and strategic recommendations that give the spectator perspective weight in LA28 decision-making
• Contribute to measurement frameworks that track spectator experience quality and inform continuous improvement across planning phases and into Games-time

Background & Requirements:

• Minimum 5+ years of experience in large-scale event planning, fan or guest experience strategy, or a cross-functional advocacy or client-owner function within a complex operational environment
• Demonstrated ability to manage complex, cross-functional workstreams with multiple stakeholders and competing timelines
• Experience translating audience or user needs into operational requirements, service standards, or experience frameworks
• Familiarity with digital fan-facing products, information architecture, or content strategy as they relate to live event or venue contexts
• Strong written and verbal communication skills, including the ability to synthesize complexity into clear, leadership-ready outputs
• Comfortable influencing planning decisions without direct authority over delivery, and operating effectively in ambiguous, fast-moving environments

Expectations:

• Prior experience with Olympic, Paralympic, or equivalent mega-event planning cycles
• Familiarity with venue planning processes or structured operational readiness frameworks
• Experience in a client-owner, standards-setting, or spectator/user advocacy function within a multi-FA or multi-partner delivery model
• Strong risk management and mitigation abilities   
• Ability to adapt to fast-paced environments with tight deadlines and evolving priorities 
• Track record of successful management of large scale, multi-faceted events & integrated marketing programs  

Education:

• Bachelor’s degree (or equivalent experience) in Event Planning, Sports Management, Project Management, or related field 
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) or equivalent
• Experience using project management tools (e.g., Smartsheet, Monday.com, Asana) 

Physical Requirements and Working Conditions:

• Ability to work on-site in an open office environment, based in Los Angeles, CA 
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment   
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods. 

The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.

As Technical Producers at Riot, we lead passionate technical teams to create products and experiences that achieve maximum developer and player value. We guide development, clear blockers, and push initiatives across the finish line while ensuring our teams are sustainable and have a great collaborative environment.

As a Senior Technical Producer within Development Quality Assurance Services (DQAS), you will lead execution across a strategic portfolio of initiatives focused on scaling Riot’s quality capabilities. This includes service hardening of QATT infrastructure, centralized compatibility and performance testing, and the introduction of AI-enabled workflows for QA. You will operate as the delivery owner across multiple long-lived programs, translating product vision into execution systems that drive measurable outcomes. These programs span infrastructure, vendor-managed execution, and emerging AI capabilities, and require coordination across QATT, product teams, vendors, and DQAS leadership. You will be responsible for building and maintaining the work systems, delivery structures, and operational clarity required to move from strategy to shipped outcomes. This role requires operating in ambiguous, cross-organizational spaces where success depends on creating alignment, managing dependencies, and ensuring consistent delivery across multiple concurrent workstreams.

Responsibilities:

• Translate product strategy into clear execution plans, roadmaps, and measurable milestones, ensuring alignment to player and developer impact
• Drive end-to-end delivery across multiple initiatives, balancing speed, quality, and scope through informed tradeoffs
• Maintain visibility across programs, proactively identifying risks, dependencies, and blockers to enable strong decision-making
• Build and operate scalable systems for planning, tracking, reporting, and stakeholder communication
• Establish and evolve delivery models, improving service maturity through measurable performance, reliability, and trust signals
• Standardize processes where it adds value, increasing efficiency, predictability, and clarity across teams
• Manage vendors and key stakeholders end-to-end, resolving risks early and driving adoption through pilots, feedback loops, and repeatable rollout models

Required Qualifications: 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 6+ years of experience as a Technical Producer, Product Manager, Program Manager, or Development Manager in complex technical environments
• Proven experience leading delivery across multi-team or multi-domain initiatives
• Strong understanding of software development lifecycles and modern development practices (Agile, Lean, etc.)
• Experience building and operating delivery systems (planning, tracking, reporting) at initiative or program level
• Experience managing external vendors or distributed development teams
• Demonstrated ability to operate effectively in ambiguous, evolving problem spaces
• Strong stakeholder management and communication skills across technical and non-technical audiences
• Ability to translate strategic intent into structured execution and measurable outcomes

Desired Qualifications:

• Experience working in QA, testing infrastructure, or developer tooling environments
• Experience with compatibility and performance testing (device labs, hardware matrices, or similar systems)
• Familiarity with AI/ML or LLM-enabled workflows in software development or QA contexts
• Experience building or operating shared services or internal platforms used across multiple teams
• Experience working in vendor-driven or staff-augmented development models
• Background in game development or understanding of game production pipelines

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security. 

StubHub is seeking a Senior Paid Social Marketing Associate specializing in Meta to drive growth through high impact paid social innovation. In this role, you will take full ownership of Meta Ads campaign optimization, including planning experiments, building campaigns, and reporting performance to meet business objectives. You will collaborate with Engineers, Product Managers, Data Scientists, Data Analysts, and external platform partners to ensure operational excellence and deliver measurable outcomes.

This is an exciting opportunity for a results-driven marketer with 2-3 years of hands-on end-to-end Meta experience who thrives in a fast-paced environment and is eager to contribute to a world-class performance marketing organization.

Location: Hybrid (3 days in office/2 days remote) – Century City, CA

What You’ll Do:

• Partner with cross functional teams including Engineering, Creative, Product, and Data Science to support experimentation, measurement frameworks, and data driven decision making.
• Collaborate with Meta account representatives to troubleshoot issues and implement new product features and betas.
• Own paid social campaigns across Meta platforms including Facebook and Instagram with a focus on performance, efficiency, and scalable growth.
• Translate business goals into campaign strategies, including targeting, audience testing, and creative recommendations.
• Monitor performance and delivery and proactively adjust campaigns to meet key performance indicators.
• Own operational processes across the Meta channel, ensuring accuracy, timeliness, and adherence to best practices.
• Analyze campaign performance and diagnose issues using SQL, internal dashboards, and Ads Manager.
• Identify insights and opportunities to improve return on ad spend, expand audience reach, and enhance overall channel efficiency.
• Document operational flows, findings, and optimizations to support team knowledge sharing and process development.

What You’ve Done:

• Bachelor’s degree in Marketing, Business, or a related field preferred.
• 2-3 years of hands-on experience as the primary owner of end-to-end Meta paid campaigns.
• Data-driven mindset with a high degree of analytical rigor and attention to detail.
• Experience using SQL.
• Proficiency in auction dynamics, creative performance drivers, and measurement considerations.
• Strong communication skills with the ability to collaborate cross functionally and present insights clearly.
• Demonstrated curiosity and willingness to explore new tools, strategies, and technologies

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

Critical Mass Group works with some of the most innovative, exciting brands in the food and beverage space. Our extensive expertise, strategic relationships and relentless execution in sales and distribution provides our unique brands the foundation and pathway for sustainable growth. Our team of experts build outstanding brands.

This role will own a territory across the greater east-side of Los Angeles (East LA to Pasadena to Upland). We are looking for someone who currently resides in this area.

The responsibilities for this position are as follows:

1. Job Summary:
   1. The Area Sales Manager is responsible for growing and managing sales of the Company’s brands at current and new retailers in their area.
2. Responsibilities and Duties:
   1. The Company will define the weekly sales route, which must be executed in strict
   2. Learn and understand the unique attributes, pricing, promotions, and route to market for the Company’s brands.
   3. Build and maintain relationships with accounts assigned to area by developing relationships with ‘gatekeepers’ and key stakeholders.
   4. Provide excellent sales/customer service to achieve account satisfaction with the Company’s products.
   5. Assure a high level of customer service by handling customer concerns and follow-up in a proactive manner via phone, email, and in person.
   6. Develop and maintain relationships with local distributors and their reps, motivating them to grow the Company’s brands within their networks.
   7. Participate in distributor kick offs, monthly meetings, and ride alongs to promote the company brands.
   8. Develop and maintain relationships with local brand reps including setting up and leading productive ride alongs.
   9. Use mobile electronic devices to accurately and timely compose and complete required forms and documents.
   10. Report back progress, successes and challenges to management in timely
   11. Solicit and obtain orders for incremental sales of the Company’s brands by meeting face-to-face with store decision makers. Sell in displays, additional SKUs, additional facings, cold box placement and create other opportunities to grow volume throughout the
   12. Survey assigned accounts to ensure that the Company’s products and POS are presented in a way to maximize customer sales and influence purchasing decisions of account owner/managers (including front-face products, properly labeled shelves, verifying that displays committed are on the floor and verifying correct pricing).
   13. Utilize data and information regarding opportunities for increased profits and margins, survey product and inventory to identify opportunities for additional sales, provide samples to promote new product launches to obtain sales, and take orders for products which are to be delivered by the assigned distributor’s normal route salesman/delivery person.
   14. Interact with owners/managers about displays and signage (interior + exterior) including confirming that all are current and Use discussions about displays as an opportunity to increase sales. Inform owner/managers of current promotions and remove expired promotional materials. Educate buyers and sales teams within stores to encourage brand awareness on the sales level, so that they may better educate customers.
   15. Conducting store audits with management to ensure merchandizing standards are adhered to and promotional programming is being executed.
   16. Demonstrate a passion for all of the Company’s
   17. Embrace our brand image and model the Company’s cultures, values, and behavior – always represents the Company in a positive and energetic manner!
3. Qualifications, Skills, and Education:
   1. The Area Sales Manager should be passionate about food and beverages. He or she considers themselves an independent thinker and doer, and some who loves to introduce friends to new things they’ve discovered, especially food and beverages.
   2. High school diploma or
   3. 0-2 years of successful sales experience with retail
   4. Established relationships and demonstrated success working with retail
   5. Working knowledge of financials used in the sales process such as costing, margin, profitability, promotional spending, and allowances.
   6. Passionate and results oriented individual who demonstrates persistence in the face of obstacles – ability to problem solve and innovate to succeed.
   7. Strong planning and organizational skills along with excellent interpersonal, written/oral communication, and presentation skills.
   8. Full competence with Microsoft Office (Excel, PowerPoint, and Word).
   9. Proven ability to work independently as well as
   10. Demonstrated ability to excel in a hands-on, fast paced entrepreneurial
   11. Highly adaptable and resourceful; proactive versus

Compensation is as follows: $50,000 annual base salary + $6,000 annual tax-free expense allowance + monthly bonus. Salary is set for all incoming Area Sales Managers.

As a Game Design Manager / Level Design Lead you'll be front and center in defining the design of our game. You'll partner with leads from multiple disciplines to ensure that VALORANT’s tactical gameplay shines through. You'll be a champion for design excellence, and level up those around you. You’ll apply rigorous critical thinking and a strong dose of imagination to engineer the fun of thrilling in-game experiences. You'll work with every tool at hand and collaborate with multiple interdisciplinary teams to create player-focused designs that'll delight millions around the world.

VALORANT is Riot’s take on a character-driven tactical shooter—one where every angle matters, every decision carries weight, and competitive integrity is sacred.

As Level Design Lead, you’ll help define the future of VALORANT’s maps: evolving existing spaces, leading bold new innovations, and ensuring every map delivers on the tactical depth players expect. You’ll partner closely with design, art, and production leadership to shape how millions of players experience the game—today and years from now.

This role is both strategic and hands-on. You’ll lead a small, talented team of level designers while remaining deeply connected to the craft—jumping into the editor, guiding design decisions, and helping ship meaningful updates and reworks to a live, competitive game.

You’ll report to the Director, Game Design and work at the heart of VALORANT’s gameplay evolution.

Responsibilities:

• Set and evolve the design vision for VALORANT maps, ensuring they uphold the game’s tactical DNA while pushing the genre forward
• Lead both live map updates and major reworks, building on successes like Breeze and shaping how players engage with maps over time
• Drive innovation on new maps, exploring new ideas while protecting competitive integrity
• Manage, mentor, and grow a team of level designers, leveling up their craft through hands-on feedback, coaching, and example
• Partner closely with Map Art, Lighting, and Production, blending gameplay clarity with visual quality and shipping reliably at high polish
• Guide projects from early concept through final release, balancing player value, development cost, and long-term sustainability
• Influence senior leadership on product direction, strategy, and priorities related to maps and gameplay experiences
• Anticipate player needs across platforms, understanding how different audiences engage with competitive shooters
• Champion player empathy, using data, feedback, and intuition to evolve maps in ways that resonate with the community

Required Qualifications:

• 5+ years experience in a Level Design role; experience as a game design owner of multiple large projects in parallel with successful delivery
• 1+ years people management experience; experience with mentorship of other designers leading to a promotion or substantial positive improvements in their work
• Experience creating systemic change to a design team’s process or principles to improve output significantly across the team
• Experience leading cross-discipline teams to deliver on design goals
• Experience communicating and expressing complex and nuanced designs in simple ways
• Leadership experience resolving conflict, and when needed offering difficult feedback with respect

Desired Qualifications:

• Experience working as a developer on an FPS title.
• Strong understanding of Tactical FPS principles and can apply them effectively
• Robust understanding of the FPS market and player motivations and behaviors
• Can quickly produce a wide breadth of mechanics solutions, and generate and identify an excellent solution
• Experience developing on multiple platforms

For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you!