This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Strategy & Business Operations

The Strategy & Business Operations Lead will play a critical role in shaping and driving Adyen’s long term direction. This role sits at the intersection of strategy, planning and business operations and partners closely with Leadership to drive company wide alignment, informed decision making and eventually ensure we deliver. 

You will lead strategic, cross-cutting initiatives, establish strong operating rhythms and build a high performing team to support the Adyen growth and evolution. This is a full-time position based in our Amsterdam or Chicago office reporting into our VP of Global Strategy & Execution.

What you’ll do:

Company wide Strategy:

• Support shaping the global Adyen strategy and strategic initiatives.  
• Enable strategic decision making through a clear and aligned framework across different options (across Buy-Partner-Build). 
• Analyze market dynamics and assess internal capabilities to inform strategic decisions. Drive deep dives and/or intelligence on trends and opportunities.

Strategic Planning:

• Shape and drive Adyen wide Strategic Planning, Priorities and Goals in close collaboration with the business and Strategic Finance. 
• Lead investment and trade-off discussions, connecting resources and investments to strategic priorities and business outcomes. 

Business Operations:

• Shape, implement and drive business operations rhythms through business reviews: Monitor the health of the business through the creation of performance dashboards, key performance indicators and tracking priorities at varying levels. 
• Cross functional alignment and connect strategy (e.g. commercial, operations etc) across Adyen. 

Strategic Communication: 

• Design and roll out a clear company wide strategy communication plan, working closely with Internal and External Communications to ensure consistent messaging across all teams and functions at Adyen.

Leadership:

• Establish, lead and develop a high-performing team to deliver across Strategy & Business Operations.

Who you are:

• 18+ years of experience across Strategy, Business operations, Corporate Development, Product, Finance or related roles within Tech companies.
• 7+ years of proven experience building, leading and scaling high-performing teams.
• At least 3 years of dedicated experience driving company-wide strategy is a must. 
• A long-term systems thinker with a proven track record of scaling, operationalizing and evolving company strategy.
• A trusted partner to leadership, capable of building strong relationships and credibility across different functions and levels of the organization. 
• Highly effective at influencing direction and outcomes without direct authority.
• Experienced in operating within cross-functional environments, balancing diverse perspectives and ultimately driving execution forward. 
• Data-driven, leveraging quantitative and qualitative insights to inform recommendations, decisionmaking and trade-offs.
• Able to distill complex, ambiguous problems into clear insights, structured approaches and actionable next steps.
• End-to-end owner with a bias for action, taking accountability from problem definition to implementation.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam or Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a central region.

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

FourKites is looking for an ambitious and experienced Senior Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.

What you’ll be doing:

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
• Understand white-space and work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally
• Manage account escalations
• Advocate internally for customer needs and connect on priorities

About the team:

Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.

Who you are:

• At least 8  years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
• Supply Chain industry experience preferred
• Excellent ability to multitask and prioritize workload
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
• Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
• Bilingual proficiency (Good to have)
• Ability to travel 10% or more of the time

Compensation

The expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

• Medical, Dental & Vision benefits starting on first day of employment

• 401k Retirement savings with employer match

• Bonus and incentive compensation as well as employee stock option program

• Employer paid life insurance and short term disability insurance

• Generous PTO, global recharge days, and volunteer days

• Paid parental leave for all parents

• Family planning and inclusive wellbeing resources

• Technology reimbursement

• Commuter benefits for in-office employees (Chicago)

• Annual Wellness Stipend

• Ongoing learning & development opportunities

About FourKites

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

If you are a California resident, here is our California Applicant Privacy Notice.

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

About this role

Faire is building the infrastructure for independent retail  and fulfillment is at the center of how we deliver on that promise. As Onsite Warehouse Operations Manager, you will be the primary embedded representative at our warehouse operator partner site, owning the day-to-day performance of the operation and serving as the critical link between Faire and the operator. You'll drive operational excellence, enforce quality standards, manage escalations, and ensure the warehouse runs in a way that reflects Faire's commitments to brands and retailers.

This is a high-accountability, high-visibility role for someone who thrives in fast-paced physical environments and is equally comfortable pulling a root cause analysis as they are building a working relationship with a site general manager.

What you’ll do 

• Drive Operational Excellence — onsite owner of day-to-day fulfillment performance; monitors SLAs end-to-end, runs daily/weekly operator reviews, benchmarks KPIs, and leads continuous improvement using Lean/Six Sigma.
• Own Fulfillment Quality — conduct quality audits across workflows; maintains scorecards on performance; drives root cause analysis and corrective action plans to closure with the operator 
• Manage Escalations — primary point of contact for all operational issues from the warehouse operator and Faire's internal teams; triages, drives resolution, and maintains a structured escalation log with transparent updates to leadership.
• Build the Operator Relationship — trusted, collaborative partner to warehouse GM and floor leadership; runs weekly business reviews, flags structural risks (capacity, staffing, tech gaps) proactively, and holds the operator accountable without being adversarial. 

Qualifications

• 5+ years of experience in warehouse, fulfillment, or logistics operations, including 2+ years in an on-site, embedded, or senior floor leadership role
• Direct experience managing or overseeing 3PL/operator relationships at scale
• Proven track record improving operational KPIs (throughput, accuracy, on-time rates) in a high-volume fulfillment environment
• Familiarity with WMS platforms, order management systems, and fulfillment tech stacks
• Strong data fluency — comfortable pulling reports, building scorecards, and using data to drive decisions
• Excellent written and verbal communication; can translate operational complexity to executive audiences and collaborate effectively at all levels of an operator organization
• Experience leading or facilitating root cause analysis and corrective action processes

Preferred

• Experience at or managing vendor relationships with large-scale fulfillment operators 
• Lean / Six Sigma certification or demonstrated application of CI methodologies
• Background in marketplace or B2B fulfillment contexts (wholesale, multi-brand, fragmented SKU environments)
• Exposure to both WMS-light (operator-managed) and WMS-heavy (platform-integrated) environments

Salary Range

Chicago: The pay range for this role is $130,500 to $179,500 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Please note: This role is 100% in-person and requires full-time, on-site attendance at our Elwood, Illinois facility.

WHAT WE’RE LOOKING FOR

As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics.

The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally, your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process.

WHAT YOU'LL DO

• Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
• Acquire and maintain best-in-class product knowledge and industry trends
• Proactively analyze customer product usage and identify growth opportunities
• Effectively communicate customer feedback to the Braze product team
• Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing
• Coordinate resources to drive feature adoption
• Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage

WHAT YOU HAVE

• Drive, intellectual curiosity, and a relentless commitment to excellence
• Background in SaaS sales for Mobile and/or Marketing Technology
• Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment
• Outstanding verbal, written, and stand-up presentation skills
• Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline
• Excellent organizational skills and time management abilities
• The capacity to handle multiple competing priorities
• Proven ability to quickly get up to speed on new cloud apps and tools
• An accomplished networker in your daily life through social media and other mediums
• Up-to-date on digital trends, especially in the mobile, web, and email space
• Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $68,100 and $94,600/year, with an expected On Target Earnings (OTE) between $136,200 and $189,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Remote, #LI-Hybrid, #LI-Remote

About the Role

We’re hiring a Data Analyst to join our Authentication Risk team, where you’ll play a critical role in preventing Account Takeover (ATO), reducing fraud losses, and protecting member trust. This role sits at the intersection of data, risk strategy, and product decisioning, with a strong emphasis on authentication flows, identity verification, and abuse prevention.

You’ll partner closely with Product, Engineering, Analytics, DSML, and OMX to identify emerging attack patterns, design data-backed controls, and continuously improve authentication resilience while maintaining a seamless member experience.

Your work will directly impact how we detect, prevent, and respond to authentication risk at scale helping ensure Chime remains both secure and easy to use for millions of members.

The base salary offered for this role and level of experience will begin at $133,000.00 and up to $185,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Analyze authentication and ATO-related risk signals to proactively identify fraud trends, abuse patterns, and control gaps, balancing loss reduction with member experience (40%)
• Partner with cross-functional teams to design, test, and deploy authentication and ATO prevention strategies, including product and policy changes across login, recovery, and verification flows (40%)
• Build and maintain dashboards and reporting to monitor authentication health, ATO rates, fraud losses, and member impact metrics (10%)
• Support ad-hoc risk investigations and analysis related to authentication abuse, incidents, andf emerging threats (10%)

To thrive in this role, you have

• 5+ years of experience in Fraud, Risk, Compliance, or Investigations, with exposure to ATO or authentication-related risk
• 2+ years of hands-on analytics experience, ideally in FinTech or a high-scale consumer platform
• Strong SQL skills and the ability to work comfortably with large, complex datasets
• Solid understanding of authentication mechanisms, account security risks, and industry fraud trends
• Experience developing or influencing risk strategies, policies, or controls
• High attention to detail with a strong bias toward structured, data-driven problem solving
• Ability to operate in a fast-paced environment, manage ambiguity, and deliver high-quality work under tight timelines
• Bachelor’s or Master’s degree in a quantitative field (engineering, statistics, math, economics preferred)
• A strong alignment with Chime’s mission and a passion for protecting members from fraud

#LI-Hybrid #LI-EI1

MongoDB’s People team is on a journey to optimize our compensation programs for scale. We are looking for strategic and analytical individuals to drive innovative, competitive compensation rewards programs that attract, reward and retain our best assets, our people!

To that end, our Global Compensation team is looking for a Senior Director, Compensation Partners to play significant leadership across MongoDB’s global compensation programs, co-leading the team alongside the Director of Compensation Operations Reporting to our VP, Total Rewards,  you will serve as a trusted advisor to senior leaders and a key architect of our compensation strategy as we continue to scale globally. 

What You Will Do

Strategic Leadership

• Define and evolve global compensation strategy aligned with business goals, growth stage, and talent needs
• Advise senior leaders (Engineering, Product, Sales, and G&A) on compensation trends, market competitiveness, and equity practices
• Balance market competitiveness, pay equity, and cost efficiency in a fast-moving tech environment

Compensation Programs & Projects

• Lead the design and evolution of global compensation philosophy, ensuring alignment with company strategy, talent needs, and market competitiveness
• Own job architecture strategy, including leveling frameworks, job families, and career structures, to support consistency, clarity, and growth at scale
• Drive complex, cross-functional compensation initiatives from concept through implementation, acting as DRI and accountable owner for outcomes, timelines, and quality
• Partner with Director, Compensation Operations to design and implement scalable frameworks, tools, and processes that enable effective, consistent compensation decision-making globally
• Benchmark against peer tech companies and evolving talent markets

Business Partnership

• Lead and develop a global team of Compensation Partners supporting multiple business units
• Advise on hiring offers, promotions, retention, and organizational changes, especially for critical technical roles
• Use data and market insights to guide compensation decisions in competitive talent markets

Cross-Functional Collaboration

• Partner with Finance on compensation planning, forecasting, and equity spend
• Collaborate with HRIS and People Analytics to improve tools, modeling, and reporting
• Work with Recruiting to support competitive, scalable hiring strategies

Team Leadership

• Lead, coach, and develop a high-performing compensation team
• Build a culture of accountability, data-driven decision-making, and continuous improvement

Who You Are

• Strategic leader and trusted advisor: You shape decisions and influence outcomes at the senior leadership level, owning complex, high-impact initiatives end-to-end across strategy and execution.
• Operator with executive range: You seamlessly move between detail and big picture, diving deep when needed, connecting cross-functional dots, and driving enterprise-wide impact. You thrive in a fast-paced, evolving environment, bringing focus and prioritization while navigating shifting demands and organizational complexity.
• Driver of clarity, alignment, and execution: You cut through ambiguity, challenge assumptions, and align stakeholders to make clear decisions and deliver results across complex initiatives.
• Compensation expert with SaaS and global perspective 15+ years of experience with deep expertise in broadbased, Sales incentives plan design, and executive compensation, ideally within SaaS environments. Experienced operating internationally, with strong understanding of global market practices and regulatory considerations.
• Builder of teams and culture
• You create alignment, trust, and camaraderie across teams. You lead through influence, develop others, and foster an environment of high performance and collaboration.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID #2273426452

Description:

The Assurance, Risk, and Compliance (“ARC”) Initiatives team at MongoDB owns the strategy, governance, and delivery of our most critical cross-functional risk and compliance initiatives. We design and execute programs that support compliance audits, risk assessments, employee awareness and enablement, and the implementation of common control frameworks, along with consistent operating cadences that align key stakeholders, accelerate decision making, and drive the execution of initiatives that reinforce MongoDB’s assurance, risk management, and compliance objectives. We define and track key metrics and deliver clear and timely, executive reporting to provide transparency, measure progress, and ensure lasting operational resilience and governance.

We serve as the central coordination point for ARC-wide initiatives, connecting Product, Engineering, Security, and Legal teams around clear priorities, milestones, and outcomes. Our focus is on building scalable governance structures, defining decision-making frameworks, and establishing repeatable ways of working so that complex efforts can be executed consistently across the team.

The Policy Program Manager is a mid-to-senior level individual contributor role responsible for leading the development and operationalization of policies and procedures aligned to established control frameworks. You will drive end-to-end ownership of policy lifecycle management, from drafting and review through implementation and ongoing maintenance, while coordinating inputs across teams to ensure accuracy, consistency, and adoption. Additionally, you will lead documentation standardization efforts, facilitate stakeholder reviews, and perform gap analyses to continuously strengthen and mature our ARC policy framework.

Responsibilities:

• Lead the end-to-end execution of company-wide compliance programs, including the annual security policy and procedure review cycle
• Design and implement scalable frameworks for policy lifecycle management (creation, review, approval, publication, and retirement)
• Establish standards, templates, and governance processes to ensure consistency and clarity across all compliance documentation
• Maintain a centralized, audit-ready repository for policies, procedures, and supporting artifacts
• Act as the primary point of contact for cross-functional teams (HR, Legal, Engineering, Product)
• Drive alignment, gather inputs, and ensure timely completion of policy updates and compliance deliverables
• Ensure policies and procedures align with regulatory, security, and internal control requirements
• Support internal and external audits by maintaining complete, accurate, and accessible documentation
• Translate audit findings and regulatory changes into actionable policy program updates
• Maintain the integrity of project-specific Jira boards and Confluence pages. Ensure all project artifacts are organized, up-to-date, and ready for leadership review or external audit
• Develop and maintain dashboards to report on program health, completion rates, and obstacles. Present status updates and metrics to leadership
• Evaluate existing program workflows and implement improvements to increase efficiency, reduce manual effort, and improve the stakeholder experience

Requirements:

• 5-8 years of program management experience, ideally within an Information Security or high-growth technology environment
• Experience creating and managing policy and procedure programs or governance frameworks
• Deep understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, NIST CSF)
• Strong proficiency in managing full-lifecycle projects, including scoping, planning, risk mitigation, and change control
• Advanced experience with Jira and Confluence, including the ability to build custom dashboards and manage complex documentation repositories
• Maintain and support a GRC/policy management platform to ensure consistent policy administration and system usability
• Excellent interpersonal skills with the ability to hold cross-functional stakeholders accountable to deadlines in a professional and effective manner
• Exceptional attention to detail and the ability to manage multiple overlapping priorities without losing sight of milestones
• A proactive, self-directed approach to work. You enjoy taking ownership of a program and building the structure necessary for its success

Responsibilities & Expectations

• You are expected to be the owner of your assigned programs. While you will work closely with technical SMEs, you are responsible for the logistical success of the workstream. Your success is measured by the timely completion of program goals, the clarity of your reporting, and your ability to anticipate and resolve project bottlenecks
• You don't just track tasks; you own the success of the program

Scope & Complexity

• The scope is horizontal and impacts multiple departments across MongoDB
• Managing complex programs that require coordination with various business units, ensuring that project delays in one area do not derail the overall compliance roadmap

Authority & Impact

• You have the authority to manage the timelines and execution steps of your assigned programs
• Your impact is reflected in the strength of policy program management and organizational readiness you drive; by overseeing and coordinating these workstreams, you ensure the Compliance team consistently meets foundational policy requirements and aligns with external audit expectations

Expertise

• You will develop deep expertise in compliance and audit operations
• You will become the go-to resource for designing, scaling, and executing policy and compliance programs within a cloud-first organization. This role is responsible for independently and collaboratively developing and managing policies and procedures, with a strong understanding of compliance frameworks and the ability to interpret and operationalize control requirements

Leadership

• Leadership in this role is demonstrated through influence and mentorship. While you may not have direct reports, you will guide cross-functional teams in developing and standardizing policies/supporting documentation, as well as provide mentorship on policy governance, standardized documentation practices, and compliance alignment

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273402887

The Team

This role can sit in our NYC HQ on a hybrid basis, or it can be fully remote while working from a location based in either Eastern or Central time zones. We are looking for an experienced Senior Engineer for our SRE, Atlas team to support, maintain and grow the Atlas platform. As a senior SRE, you will be expected to be able to design & build complex systems, operate with autonomy and act as owner for everything you do. 

The SRE Atlas team works alongside the various Atlas software engineering teams to provide expertise about running systems at scale, build new tooling and automation and perform essential maintenance of the Atlas fleet. 

This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions that have the ability to impact our customer’s most crucial workloads. 

Role Overview

We are seeking a talented Site Reliability Engineer (SRE) with a strong infrastructure background. This role requires engineers to have a customer-first mindset to ensure that everything we do results in a stronger product and a better experience for all Atlas customers. 

The ideal candidate should

• Have 5+ years of experience running critical systems at scale
• Value efficiency in processes and operations, and display a preference for automation over manual processes (“allergic to ops work”)
• Be familiar with a major cloud provider (AWS, Azure, or GCP) and possess the ability to build and operate systems in a multi-cloud environment
• A strong understanding of how to run a large scale Linux environment, including low level fundamentals 
• Firm grasp of at least one modern programming language, beyond basic scripting (Go, Ruby, Python)
• Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc)

Special Requirements:

• Be a US Citizen

Expectations

• Participate in the development of a reliable and resilient multi-cloud platform that hosts business critical applications for a wide & varied range of customer applications
• Collaborate with service-owning teams to provide internal support, solve technical challenges and adapt or build tooling to solve novel use cases in a generic fashion
• Participate in a 24/7 on-call rotation to swiftly resolve issues related to any disruption of our customer facing Atlas fleet, ensuring minimal disruption and high availability

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426187

About the Role

We are looking for a Senior Solution Lead to join our high-performing Pre-Sales & Solution Strategy team. You will sit at the intersection of Sales, Delivery, Product, and Client Leadership, shaping the solutions we take to market and directly influencing multi-million-dollar outcomes.

This is not a “respond to the RFP and pray” role. This is a strategic, high-ownership, high-IQ seat where you:

• Shape the problem,
• Design the solution, and
• Influence how we win and deliver.

You will focus exclusively on large, complex opportunities valued at $1M+, where your problem-framing, technical depth, and storytelling materially impact win rates.

You will report to the Head of Pre-Sales & Solution Strategy and collaborate with a senior, globally distributed team across India, the US, and Europe.

Responsibilities:

What You’ll Own

1. Deal Shaping & Pre-Sales Architecture

• Translate ambiguous client goals into clear, compelling, technically credible solution architectures (Figma/Miro/Adobe)
• Lead discovery workshops, ask incisive questions, and define what a winning solution looks like—for the client and for us.
• Build decks, narratives, and pricing models that position us decisively above competitors. (Google/PP/Canva)
• Navigate seamlessly between C-level outcomes (business case, ROI, risk) and engineering deep dives (architecture, delivery approach, tradeoffs).
• Own the solution narrative end-to-end across EOI/RFI/RFP responses, orals, and executive briefings.
• Solution Estimating: Provide high level pricing estimates tied to value impact statements (ROI) for clients including software, hardware, cloud and tooling licensing for POC/MVP/Commercial models
  
  

2. Cross-Domain Solution Engineering

Own the solution across the full delivery lifecycle, spanning:

• Applications – modernization, greenfield engineering, platforms, integration
• Infrastructure – cloud infra, DevOps, SRE, infra automation
• Security – controls, IAM, governance, secure-by-design patterns
• Cloud – AWS / Azure / GCP architectures, migration strategies, optimization / FinOps
• Tooling- AI models, ISV licenses, tokens etc

You bring technical breadth with depth in at least one practice area and can credibly orchestrate end-to-end solutions.

A practical understanding of how AI cuts across these domains is essential, including:

• agentic automation across workflows and operations
• private AI stacks (RAG, governance, observability)
• model-integrated applications and copilots that augment existing systems

3. Go-To-Market & Productized Offerings

• Turn our capabilities into clear, differentiated, repeatable solutions and offerings.
• Collaborate with Product, Delivery, and Marketing to evolve our GTM playbooks and sales assets.
• Package reference architectures, POVs, and standard patterns based on real market demand.
• Capture learnings from deals and delivery to refine offerings and win themes.

4. Internal Collaboration & Leadership

• Partner closely with Sales on deal strategy, qualification, and pursuit plans.
• Align with Delivery Leaders to ensure proposed solutions are buildable, profitable, and differentiated.
• Contribute to sales enablement via reusable messaging, templates, and pricing frameworks.
• Act as a thought leader and mentor for junior solution engineers and architects.

What Success Looks Like

• You influence $6M+ in annual revenue through deals with TCV targets valued at $1M+.
• Stakeholders (Sales, Delivery, Clients) consistently rate your solutions as clear, differentiated, and client-aligned.
• Sales teams proactively pull you into strategic conversations because you “help deals close.”
• Delivery teams trust your architectures—and want to build them.
• You significantly enhance our GTM library with reusable assets, offerings, and standard patterns.
• Over time, you shape or lead 1–2 strategic offerings or solution themes for the company.

Who Thrives in This Role

We’re targeting top-tier pre-sales / solution engineering talent in India who demonstrate:

• Flexible thinking – can reshape a problem even when the client can’t articulate it clearly
• Structured reasoning – can break down complexity into options, tradeoffs, and recommendations
• Technical breadth + depth – strong grounding in apps, infra, security, and cloud, with a sharp view of how AI enhances each
• Storytelling ability – can communicate crisply to CXOs, procurement, and engineering teams
• Calm confidence – comfortable leading conversations amid ambiguity and pace
  Ownership mindset – thinks like an owner, not a vendor; cares about long-term value and delivery success

About You

The essentials:

• 7–12+ years in pre-sales engineering, solutions architecture, or consulting roles in IT services / SaaS / cloud / AI-led solutions
• Proven ability to influence or close $1M+ services deals (multi-tower or multi-year preferred)
• Hands-on understanding of services delivery, including SDLC, cloud migrations, modernization, architecture patterns, and infra operations
• Experience designing or positioning solutions with AI integration, agent workflows, automation, or model-enhanced apps (copilots, RAG systems, intelligent workflows)
• Ability to build defensible pricing models (T&M, fixed-price, managed services, outcome-based)
• Strong written and verbal communication skills in English; experienced presenting to senior stakeholders
• Comfortable working with distributed global teams across time zones

Not a must, but a plus:

• Hands-on experience with one or more major cloud providers (AWS, Azure, GCP)
• Familiarity with modern data and AI stacks (Snowflake, Databricks, vector DBs, LLM orchestration frameworks)
• Background in consulting-led environments (Big 4, global SIs, boutique consulting firms)
• Industry experience in BFSI, Retail, Manufacturing, Healthcare, or similar

At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

LOCATION salary range

$150,000— $180,000 USD

#LI-REMOTE 

#LI-SDL1

Why project44?  

At project44, we believe in better.  

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.  With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.  Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.  If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. 

About the Role

We are seeking a highly skilled and detail-oriented UKG Business Analyst / Systems Administrator to join our team. In this hybrid role, you will be responsible for analyzing business processes, managing and optimizing key enterprise platforms, and driving data-informed decision-making across the organization. The ideal candidate will act as the system technical owner and will bring deep technical expertise in UKG, Snowflake, and Power BI, combined with a passion for leveraging agentic AI to automate and improve operational workflows. The candidate will be responsible for ongoing system optimization, roadmap planning and cross-system integration. UKG is not a nice to have in this role- it is a MUST HAVE. 

Key Responsibilities

Business Analysis & Process Improvement

• Partner with stakeholders across HR, Finance, Sales, Operations, and IT to gather requirements, document workflows and end-to-end data flows across systems, and identify opportunities for improvement.
• Analyze business data to surface trends, inefficiencies, and actionable insights.
• Lead process redesign initiatives and translate business needs into technical solutions.
• Design, build, and deploy agentic AI solutions to automate repetitive processes and enhance organizational efficiency.

UKG Administration & Support

• Serve as a subject matter expert and primary administrator for UKG (Pro/Dimensions/Ready), including system configuration, user management, and troubleshooting.
• Collaborate with HR and Payroll teams to ensure accurate workforce management, scheduling, and compliance reporting.
• Manage UKG integrations with downstream systems and maintain data integrity across platforms.

Data Management & Analytics (Snowflake & Power BI)

• Develop, maintain, and optimize data pipelines and data models within Snowflake.
• Build and publish interactive Power BI dashboards and reports for business stakeholders.
• Ensure data governance, quality, and security standards are upheld across all reporting environments.
• Collaborate with data engineering teams to expand the organization's analytics capabilities.

AI & Automation

• Identify high-impact use cases for agentic AI tools and autonomous workflow agents.
• Build, test, and iterate on AI-driven solutions using modern frameworks and platforms (e.g., LangChain, Microsoft Copilot Studio, Anthropic Claude, or similar).
• Document and train teams on new AI-powered processes and tools.
• Stay current on emerging AI technologies and recommend adoption strategies to leadership.
• Partner with integrations/automation teams to design and validate system integrations.

Required Qualifications

• Education: Bachelor’s degree in business administration, Information Systems, Computer Science, Data Analytics, or a related field.
• Experience: Minimum 8 years of experience in a business analyst, systems analyst, or related role.
• UKG: Demonstrated hands-on experience administering and configuring UKG workforce management solutions. Lead UKG system enhancements, releases and configuration changes aligned to HR and Payroll priorities. Maintain deep understanding of UKG data structures (employee, time, payroll) and downstream impacts
• Snowflake: Proficiency in writing SQL and building/managing data models in Snowflake.
• Power BI: Strong experience developing reports, dashboards, and data visualizations in Power BI (DAX knowledge a plus).
• Agentic AI: Working knowledge of building and deploying AI agents or automation workflows to solve real business problems. Experience in building Workato recipes for smooth operations of HR and Finance processes.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent communication skills — able to translate technical concepts for non-technical audiences.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Comfortable in troubleshooting cross-system data issues and ensuring consistency across platforms

Preferred Qualifications

• Experience with HR/HCM systems integration and API connectivity.
• Familiarity with Azure, AWS, or GCP data ecosystems.
• Knowledge of Python or R for data analysis and automation scripting.
• Experience with tools such as LangChain, AutoGen, Microsoft Copilot Studio, Anthropic Claude, or similar agentic AI frameworks.
• UKG Pro certification.
• Power BI certification (PL-300 or equivalent).
• In-office Commitment: Employees are expected to contribute to our collaborative culture by working in the office Four days weekly.

Diversity & Inclusion

We’re designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it’s up to us to create a company where anyone can bring their authentic self to work everyday. We’re constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It’s on every one of us.

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We’re building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

We’re looking for a Senior Customer Success Manager to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your customer success experience and demonstrating expert-level competency in Hootsuite’s product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, revenue retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel.

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component.

We know you’ve heard this before—a lot of companies are looking for your talent. Here’s why we’re different.

WHAT YOU’LL DO:

• Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses); guide customers to success on their social journey with Hootsuite’s Enterprise and partner products.
• Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction.
• Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices. 
• Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan.
• Actively monitor account health and adoption throughout the full duration of the customer relationship; provide guidance on how customers can advance their social strategies; intervene with adoption strategies that showcase how customers can enhance their workflows and better use our products; leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity.
• Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion.
• Advocate for product features and improvements as the voice of the customer and works cross-functionally with internal product teams to champion adoption and change.
• Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy.
• Actively participate in internal training, knowledge sharing and collaboration sessions
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• 5-8 years of customer-facing / account management experience, preferably in the technology (SaaS) industry; proven success managing a customer portfolio with a record of successful adoption.
• Solid knowledge of social media and/or social marketing and business use of social media.
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding,
• Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

#LI-AA 

We’re seeking a transformational Vice President, Professional Services to serve as a core member of Hootsuite’s Global Customer Leadership Team. This role is not a traditional services delivery role - it is a business-building mandate. Reporting to the Chief Customer Officer, you’ll be accountable for defining the vision, owning the strategy, and scaling Professional Services as a high impact, revenue-generating growth engine.

The VP, Professional Services will own the end-to-end services P&L, architect the long-range vision for how services accelerate IQRR and GRR. As a key member of the Customer Office, this role will serve as a strategic partner in shaping Hootsuite’s go-to-market strategy, influencing product investment priorities, and strengthening Hootsuite’s overall retention model. You will be expected to influence at the board level, represent Hootsuite externally as an industry thought leader, and build the next generation of Professional Services talent and capability.

WHAT YOU’LL DO:

• Define the multi-year services portfolio strategy: modernize  existing offerings, identify whitespace, and build new service lines that expand Hootsuite’s commercial footprint and deepen customer reliance on the Hootsuite platform.
• Establish Professional Services as a measurable revenue growth driver, directly tied to business outcomes, by creating commercial linkages between services investment and ARR expansion, renewal uplift, and NRR improvement.
• Lead initiatives that structurally improve PS margins through automation, AI-assisted delivery, scaled onboarding programs, and partner leverage, while protecting the premium customer experience.
• Drive a metrics-first operating culture: define leading indicators of delivery success and customer health, build dashboards that create real-time visibility, and hold the organization accountable to outcomes.
• Partner with RevOps and Finance to build robust, reliable PS forecasting models and ensure PS performance metrics are aligned with company-level revenue targets, investor reporting, and board narratives.
• As the executive leader accountable for Professional Services strategy, drive the first-year retention, designing services engagement models that accelerate time-to-value while structurally eliminating early churn risk.
• Build predictive churn models and retention frameworks informed by implementation health, adoption signals, and services consumption analytics - and leverage these insights to proactively influence the company-wide retention strategy.
• Establish services attach benchmarks, consumption thresholds, and outcome-based delivery standards that create replicable retention outcomes across segments and geographies.
• Translate services performance data into actionable insights for the ELT, influencing product roadmap decisions, CS motion design, and growth strategy.
• Serve as a strategic partner and peer to Sales, Customer Success, Support, and Product leaders - not merely a cross-functional collaborator, but a co-owner of the post-sale revenue motion.
• Drive services-to-sales alignment by designing pre-sales PS engagement models, enhancing solution design capabilities, and developing commercial packaging that accelerates deal velocity and improves deal quality.
• Champion services innovation, including partner-led models, standardized  service offerings, and AI-enabled execution - to scale PS capacity without proportional headcount growth.
• Represent Hootsuite externally as a professional services thought leader; at industry events, with strategic customers, and with analyst and investor audiences,  elevating Hootsuite’s brand in the services market.
• Define the long term Professional Services talent model, including the skills, structure, and leadership capabilities required to deliver at scale across global markets and customer segments.
• Hire, develop, and retain exceptional PS leaders, cultivating a culture of customer obsession, commercial accountability, continuous learning, and inclusive excellence.
• Drive organizational design decisions that optimize for delivery quality, margin, and scalability, including span of control, specialization models, and geo-based resource allocation.

WHAT YOU’LL NEED:

• 15+ years of progressive leadership experience in technology services, including 10+ years in SaaS with deep expertise in professional services delivery, customer onboarding, and retention strategy.
• Demonstrated success driving IQRR, GRR, and customer health metrics through strategic services design and execution.
• Proven experience leading a services organization, with accountability for revenue, margin, utilization, and investment decisions.
• Expertise in building global service delivery teams at scale, with focus on margin optimization, utilization management, and service innovation.
• Deep experience partnering with Sales and Customer Success teams to align service delivery with commercial outcomes and account strategy.
• Strong operational acumen, with experience owning and optimizing complex project portfolios across multiple geographies and segments. Ability to translate operational data into strategic narrative - for internal ELT audiences, board presentations, and external customer and partner stakeholders.
• Executive presence and influence: proven ability to drive cross-functional alignment, manage senior stakeholders, and act as a key voice in revenue planning.
• High EQ, inclusive leadership mindset, and a track record of building and scaling high-performing, diverse teams.
• Passion for customer value and continuous improvement, balanced with strong business acumen and commercial rigor.
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Hybrid

What You’ll Do:

You will be a key member of the Infrastructure Operations team, a group responsible for the uptime, reliability, and strategic growth of CoreWeave's physical data center footprint. You will work closely with fellow engineers, data center operations technicians, and management to ensure our facilities meet the highest standards of performance and availability.

About the role: In this role, you will oversee the day-to-day infrastructure operations of our data center facilities, ensuring the robust performance of all mechanical, electrical, and plumbing (MEP) systems. Your responsibilities will include managing preventative and corrective maintenance programs, engaging with colocation vendors to enforce SLAs, and acting as a technical resource during incident response and resolution. You will be a critical voice in ensuring our physical infrastructure scales seamlessly to support CoreWeave's rapid growth, translating hands-on experience into operational excellence.

Who You Are:

• 5+ years of hands-on experience in critical facility operations, with direct experience managing or operating a data center.
• Strong technical understanding of data center MEP infrastructure, including electrical distribution, mechanical cooling systems, and building management/automation systems (BMS/EPMS).
• Demonstrated experience writing and reviewing Root Cause Analysis (RCA) documents for critical incidents.
• Proficiency in analyzing data center redundancy configurations (N, N+1, 2N) and identifying operational risks.
• Familiarity with industry standards and codes such as NEC, NFPA, IEEE, and ASHRAE.
• Experience participating in maintenance, upgrades, and expansions of live data center environments.
• Willingness to travel up to 40% and participate in an on-call rotation for emergency response.

Preferred:

• Experience with data center design or the commissioning (Cx) of critical facilities.
• Experience managing maintenance programs through a preventative maintenance system (CMMS).
• History of successfully insourcing or outsourcing specific maintenance tasks based on operational needs.

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.

• You love solving complex problems within critical environments and thrive on ensuring everything runs smoothly.
• You’re curious about how to maintain stability and operational excellence amidst rapid scale and technological evolution.
• You’re an expert in hands-on data center operations, translating past experiences (including those middle-of-the-night calls) into proactive improvements.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is $143,000 to $191,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

The Construction Manager will oversee multiple construction and CAPEX projects. This will include capital improvement projects, retrofits & renovations, and new builds. The Construction Manager will be responsible for managing design, planning (cost & schedule), and execution (quality assurance and job site safety & compliance) for our current & future HelloFresh Fulfillment Centers.  You will manage enhancement projects and building construction to make our facilities best in class! 

You will… 

• Manage planning and execution of capital construction projects
• Responsible for the financial management of assigned projects that can be in excess of $10M
• Play a critical role in formulation of construction budget; develop RFPs, negotiate terms and conditions with professional entities.
• Manage review process of all project design documents (drawings and specifications) 
• Establish agreed upon project expectations and adherence to the approved budget and work effectively with end user(s), such as Fulfillment Operations, Engineering, Logistics, etc. - and other necessary outside professionals (architects, engineers, developers, estimators, equipment planners, etc.) to establish the  scope and budget for a project
• Liaise with outside contractors regarding bidding, planning, scheduling, and execution 
• Make frequent site visits to survey the progress of work on all assigned construction projects to assure quality control & monitor performance to contract. 
• Interface with local/state agencies regarding permits and inspections 
• Monitor performance of contracts and recommend payment for appropriate services rendered. This includes review and submission of all letters of approval, invoices, change orders, support documentation, etc. 
• Manage business relationships with external contractors. 
• Prepares project status reports regularly and effectively communicates the status of all major & minor construction projects to Leadership and stakeholders. 

You are… 

• Data-driven – make decisions based on facts rather than gut-feelings
• A connector of complex problems at all levels through excellent written and verbal skills
• Impeccable organization, detail, and project management
• Agile - works in an ever-changing environment; demonstrates a data-driven focus in all work.
• Experienced in leading teams and encouraging collaborations at all levels and departments of an organization.
• A natural owner - Super reliable and thoughtful in managing your responsibilities, cares about the outcome and quality of work and earns the trust of your colleagues
• Customer-focused: aim to achieve a customer experience and product that is second to none
• Communicative and send clear messages verbally and in written form to set direction, and convey updates on issues, operational status, and goals during daily/weekly stand-ups and leadership reviews
• Equipped to manage projects, gather data, organize ideas, form recommendations and implement solutions
• Dedicated to providing the best possible experience for the HelloFresh customer 

You have… 

• Degree in Construction Management, Architecture, Engineering or a related field a plus 
• 4+ years’ experience in construction or project management,in e-commerce fulfillment/distribution experience preferred.
• Food industry experience a plus but not required 
• Significant working knowledge of Federal, State, and local laws and regulations related to facility buildouts 
• Experience managing multiple projects of scope and scale simultaneously 
• Proven history negotiating contracts for facility expansion (contractors, sub-vendors, landlords, permit offices, site management, etc.) 
• Understanding of Building, Mechanical, Electrical, and Plumbing Codes 
• Proficient in Microsoft Word and Excel 
• Ability to read and interpret complex construction drawings 
• Excellent verbal and written communication skills 
• Requires heavy travel to assigned project locations (50 - 80%)

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy 
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.

THE ROLE

As the Solution Owner for Healthcare & Life Sciences, you will lead the global Go-To-Market strategy for the Everpure Platform, transforming technical capabilities into market-leading solutions for Genomics, Clinical Research, and Life Sciences. You’ll act as the "Product Leader" for your solution set, bridging the gap between Engineering and Field Sales to ensure our customers view Everpure as their essential Intelligent Data Foundation. By defining how we win in these critical workloads, you will directly influence the digital transformation of global healthcare delivery.

WHAT YOU'LL DO

• Own the Solution Lifecycle: Define the end-to-end commercial strategy—including value propositions, pricing models, and Bill of Materials (BOM)—to lead successful global launches across all regions.

• Drive Commercial Growth: Monitor pipeline health and execute high-impact tactical plays to achieve workload growth targets and ensure long-term commercial success.

• Lead Technical Validation: Direct certification efforts with key partners like Epic and Nvidia, ensuring our solutions meet rigorous healthcare regulations and future-proofed compliance standards.

• Architect the Partner Ecosystem: Embed Everpure into the reference architectures of Global System Integrators, establishing our technology as the default choice for large-scale healthcare and life sciences projects.

• Champion the Customer Voice: Translate field feedback and customer friction into prioritized engineering requirements, serving as a global spokesperson and thought leader at major industry events like HIMSS.

WHAT YOU BRING

• Strategic Solution Leadership: Proven ability to manage a multi-year solution plan, taking complex technical concepts from ideation to global commercial leadership while consistently meeting revenue targets.

• Ecosystem Expertise: Deeply established relationships with executive leaders in the Genomics, Drug Discovery, or Life Sciences vendor ecosystems (e.g., Nvidia, Illumina, or Thermo Fisher).

• Cross-Functional Influence: Exceptional ability to collaborate with senior-level stakeholders across Product Management, Engineering, and Sales to align technical roadmaps with field requirements.

• Executive Communication: Proficiency in evangelizing technology to C-suite audiences, with the ability to simplify complex data architectures into compelling business outcomes for CIOs.

• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara CA, CHI, or NYC office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

#LI-ONSITE

The Team

The Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices. 

The Opportunity

A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!

You Will

• Fully own the account management function as an Auth0 TAM. This includes the business and the technical side.
• Advise customers on best practices and product adoption in a post-sales capacity.
• Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic  accounts.
• Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements.
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention.
• Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality.
• Establish strong personal relationships on key accounts with decision-makers and stakeholders.
• Establish strong relationships internally, too as part of a larger collaborative team.
• Participate in content creation for both internal and external enablement of staff and customers.

Requirements

• 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space.
• Working proficiency in the following core IAM areas: 
• Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols).
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
• Consumer and/or SaaS application deployments. 
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc).
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role.
• Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc. 
• Ability to code in Javascript.
• Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations.
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO.
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
• This position can be located remotely but requires you to reside in Pacific, Mountain, or Central Time Zones. some travel required. 
• This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

Education:

• BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required.

#LI-MM1
#LI-Hybrid
P14137

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will focus on monitoring and driving measurable business outcomes, product adoption, retention, and expansion across a large book of customers.

You will leverage reporting and alerts to monitor and identify opportunities within your account book, and act as a trusted advisor on recommendations to improve their UGC program.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box is the Content Cloud—transforming how people and organizations work together securely from anywhere. Our Legal team is a strategic partner to the business, and we’re scaling our operational backbone to match Box’s growth. We’re hiring a Legal Operations Manager to own legal spend management, budgeting, forecasting, vendor oversight, and the financial/operational engine that powers our global Legal organization.

In this role, you’ll run the systems, processes, and analytics that ensure fiscal rigor, vendor performance, and operational excellence. You’ll partner closely with Finance, Procurement, AP, Tax, and Legal leadership to deliver clear visibility into spend, drive savings, and enable smarter, faster decisions across the function.

WHAT YOU'LL DO 

• Manage day-to-day operations of our e-billing platform (Brightflag), including matter setup, user management, invoice workflows, and integrations.
• Own the end-to-end Legal budget across outside counsel, software, professional services, travel, and operating expenses; lead annual planning and monthly forecasting.
• Build and maintain KPIs, dashboards, and reports to track spend, forecast accuracy, trends, and risks; translate insights into actions for Legal leadership.
• Oversee the full law firm lifecycle—from onboarding and billing guidelines to performance management, rate benchmarking, and savings enforcement.
• Implement best practices for invoice review, accruals, and global billing compliance; partner with AP, Tax, and Procurement to streamline payment procedures.
• Drive operational improvements through process design, documentation standards, automation, and AI-enabled efficiencies that reduce manual work.
• Lead training for internal teams and outside counsel on systems, billing standards, and matter management best practices.
• Serve as primary liaison for outside counsel billing inquiries and cross-practice administrative coordination; step into adjacent priorities as a versatile program owner.

WHO YOU ARE 

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• 3+ years in legal operations, legal financial management, paralegal, or comparable in-house role with ownership of complex, cross-functional workflows.
• Deep experience in budgeting, forecasting, accruals, spend management, vendor oversight, and e-billing platforms (Brightflag or similar).
• Advanced Excel skills for modeling and reporting; familiarity with Microsoft 365, Airtable, e-signature tools, Zip, Jira, and Slack.
• Proven ability to operate independently, prioritize effectively, and deliver with exceptional attention to detail in a fast-paced SaaS environment.
• Strong communicator who can influence stakeholders, translate financial data into business insights, and drive alignment across Legal and Finance.
• Process-minded operator with a track record of implementing automation, integrations, and scalable systems that improve efficiency and compliance.
• Bachelor’s degree or equivalent practical experience required; advanced degree or relevant certifications are a plus.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

What You’ll Do:

The Technical Project Management team at CoreWeave is the operational engine supporting the global build-out and fit-out of our physical infrastructure. As our site footprint expands exponentially, this team manages the critical transition from capacity planning to live operations. TPMs are responsible for managing multiple large-scale projects with aggressive timelines, ensuring that every data center is delivered on time, within scope, and ready for high-performance AI workloads.

About the Role:

As a Technical Project Manager, you will manage the execution of massive infrastructure projects, taking sites from signing through to day 2 operations. You will lead the delivery and installation of critical hardware, cabling, and network systems, working in a fast-paced environment where timelines are often fluid and expedited. Your mission is to ensure that project blockers are removed and that infrastructure is deployed to CoreWeave's exacting standards.

In this role, you will:

• Project Planning and Execution: Lead the full lifecycle of multiple simultaneous data center deployment projects, including design, construction, testing, commissioning, and handover to operations.
• Stakeholder Management: Act as the primary point of contact for stakeholders, including clients, vendors, contractors, and internal teams. Facilitate clear communication and collaboration across all parties involved and hold meetings with your vendors and site to meet timelines.
• Resource Management: Effectively manage and allocate resources (teams, tools, budget), ensuring that all project phases are adequately staffed and equipped to meet fast-paced timelines.
• Risk Management: Identify potential project risks, create mitigation strategies, and proactively address issues to minimize disruptions to project timelines.
• Scheduling & Budgeting: Develop and maintain project schedules, budgets, and resource plans, ensuring projects are delivered within agreed contractual constraints.
• Quality Assurance: Ensure that all data center deployments meet technical and quality standards, including compliance with industry best practices and local regulations.
• Documentation: Maintain comprehensive project documentation, including design documents, and give regular progress reports.
• Technical Oversight and Collaboration: Provide technical guidance to teams, in collaboration with experts, on best practices for data center design and deployment, including considerations for power, cooling, networking, and physical security.
• Continual Improvement: Identify opportunities to optimize processes and improve operational efficiency. Implement best practices and innovative solutions to enhance data center operations.
• Project Oversight: Travel to up to 60% of data center locations to monitor progress, troubleshoot issues, and ensure smooth project execution. Coordinate with local teams, contractors, and vendors during on-site visits.

Who You Are:

• 6+ years of demonstrated experience in data center deployment, infrastructure project implementation, or technical project management within a data center environment.
• Project Management Skills: Proven ability to successfully manage complex technical projects from initiation to completion, utilizing a strong understanding of project management methodologies and tools.
• Data Center Operations: In-depth technical knowledge of data center infrastructure, including servers, storage, networking, power, and cooling systems. Demonstrated familiarity with data center best practices and industry standards.
• Leadership and Communication: Demonstrated ability to lead and manage teams, coupled with strong communication and interpersonal skills for effective collaboration with cross-functional teams and stakeholders.
• Problem Solving: Exceptional ability to analyze complex technical issues, troubleshoot problems, and propose innovative solutions, supported by strong decision-making and critical-thinking abilities.
• Compliance and Security: Familiarity with industry standards (e.g., TIA-942, Uptime Institute, ASHRAE), data center compliance requirements, security protocols, and risk management practices.
• Flexibility and Adaptability: Proven ability to prioritize tasks, adapt to changing requirements, and perform effectively in a fast-paced, dynamic environment.
• Willingness and ability to travel up to 60% to data center locations to support project execution, sometimes on short notice.
• Education: A Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. Relevant professional certifications (e.g., PMP, PRINCE2, ITIL, CDCP, CDCS, or similar) are a plus.

Preferred:

• Experience with High-Performance Computing (HPC) or AI-specific infrastructure.
• Familiarity with liquid-to-chip cooling technologies and advanced data center redundancy protocols.

Wondering if you’re a good fit?

We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.

• You love to manage the full lifecycle of complex technical projects in high-growth environments.
• You’re curious about the future of computing and interested in learning about HPC and AI infrastructure.
• You’re an expert at navigating ambiguity and thriving in a startup culture where "chaos" is turned into order.
• You are comfortable with significant travel, averaging 3 days per week to various project sites.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is 122,000 to $163,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.

You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.

You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 4+ years of experience in Customer Success, Account Management, or related SaaS roles
• Experience managing a book of business in the $2–$3M ARR range 
• Excel competency and knowledge of HTML, CSS, JSON
• Experience managing complex accounts with measurable success in retention and growth
• Experience working cross-functionally in fast-paced, high-growth environments
• Strong ability to communicate technical concepts and troubleshoot platform-related challenges
  
• Proven ability to drive product adoption and articulate ROI to executive stakeholders
• Experience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)
• Familiarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)
• Knowledge of the CPG or retail industry (preferred but not required)
• Familiarity with Tableau, Power BI or some other business analytics platform (preferred but not required)

Position Overview

SNHA, A Woolpert Company is an award-winning global architectural practice, focused on performance-driven, highly complex facilities for some of the world’s largest technology clients. We blend applied research, strategic thinking, and technology-driven design methods, while seeking innovation that will define the future of our profession and drive solutions to the most complex design problems. We are a Chicago and London-based practice with an expanding team of local and remote team members.  We are seeking a Senior Consultant-Program & Product Development Design Manager that is  highly motivated and skilled with experience in decarbonization strategy and architectural productization to join our Mission Critical Program & Product Development (PPD) team. This position would be aligned with our offices located in Chicago, IL/New York City, NY/Pittsburgh, PA and would support full-time in-person/hybrid, and remote working arrangements.

Our Mission Critical PPD team works with global technology clients to develop innovative building products, systems, and assemblies through strategic design and productization. Our Mission Critical business is expertise-based, and our PPD team brings together teams of experts to support our clients in research and development, strategic design, prototyping, and standardization. The work of this PPD Design Manager will range from strategic decarbonization explorations to leadership in concept development designs, to expert advisory services for mass timber construction. This is a comprehensive, expertise-based role.

In this role, you will work collaboratively on complex projects, providing technical design expertise, and lead cross-disciplinary design efforts. You will be involved in a variety of projects, working with a diverse team of clients, engineers, architects, product designers, contractors, manufacturers, and fabricators to study, develop, document, deploy, and monitor solutions for enabling the next generation of data center technology while driving down environmental impact.

We are unable to provide visa sponsorship for this position.  Applicants must already possess work authorization in the country the job is located.

What You Will Do:

As a PPD Design Manager in the Mission Critical practice at Woolpert, you will:

• Lead strategy development around decarbonizing data center equipment, systems, buildings, and campuses. You will work with our clients to identify their goals and needs, define the necessary project scope, and communicate potential solutions to their most complex design challenges.
• Enhance existing client relationships to identify and initiate additional project opportunities within the Mission Critical client base for decarbonization strategies, including collaboration with and integration in building and product design.
• Demonstrate industry-leading expertise and represent SNHA and Woolpert as an industry leader in decarbonization strategy and mass timber building design, construction, and supply chains with new and existing clients.
• Manage project teams of various scales and expertise in support of the above.

What You Will Bring: 

• Education: Advanced Degree in Architecture or Engineering
• Experience: 10+ years working on complex projects, with a focus on productization, decarbonization and / or mass timber.
• Strong knowledge of architectural/engineering detailing and systems, including mass timber detailing and prototyping.
• Knowledge of construction methods, processes, and building codes.
• Knowledge of mass timber supply chain and industry standards, as well as willingness and ability to learn new supply chains and cultivate industry connections.
• Experience developing detailed drawing packages.
• Strategic design and leadership skills, including leading client workshops.
• Excellent collaboration skills.
• Excellent written and verbal skills.
• Experience with Adobe Illustrator and Adobe InDesign is considered an asset, as well as experience with Google Docs/Sheets/Slides; Gemini/Copilot, and any software focused on carbon accounting such as OneClickLCA, Tally, c.scale, EC3.

Benefits You Will Love:

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

Our projects are located throughout North America, and some travel is anticipated.

#LI-HC1

What You’ll Do:

We are seeking an experienced and motivated Senior Manager, SOX – Business Process to design, implement, and maintain an effective internal control environment over financial reporting (ICFR). This individual will be a key leader in our SOX function, working cross-functionally with process owners across Finance, Operations, IT, and Legal teams to ensure compliance and operational excellence. The role will report directly to the Senior Director of SOX. 

About The Role:

• Lead the development and execution of the company’s SOX program for business process controls.
• Collaborate with business process owners to design, implement, and maintain effective and efficient controls.
• Provide guidance on best practices for process improvements and automation.
• Work closely with co-source service providers to ensure timely completion of SOX program
• Partner with internal stakeholders and help them navigate through change management and identify design changes to SOX controls
• Coordinate and manage the annual SOX risk assessment, control scoping, and testing strategy.
• Drive remediation efforts for identified control deficiencies and collaborate with stakeholders to implement sustainable solutions.
• Report findings and recommendations to senior management and the Audit Committee.

Who You Are:

• Bachelor's degree in Accounting, Finance, Business Administration or related field; CPA, CIA, or CISA strongly preferred.
• 8+ years of SOX compliance experience, preferably in both Big 4 and an in-house internal audit/SOX leadership roles
• Proven experience designing, implementing, and managing SOX compliance programs, ideally in a pre-IPO and/or newly public high-growth technology company environment.
• Deep understanding of COSO, PCAOB standards, and US GAAP.
• Strong project management skills and ability to drive accountability in a cross-functional environment.
• Bachelor's degree in Accounting, Finance, Business Administration or related field; CPA, CIA, or CISA strongly preferred.
• Experience in working with Workiva

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk. 

• You love to collaborate
• You’re curious about AI Infrastructure
• You’re an expert in SOX

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast!  We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: 

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! 

The base salary range for this role is $135,000 to $198,000 The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

What You’ll Do

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting-edge services powering the next wave of AI. Our technology supports enterprises and leading AI labs with resilient, efficient, and high-performance solutions for accelerated computing. With a rapidly expanding global data center footprint, CoreWeave is consistently recognized for innovation and industry leadership.

As a Regional Inventory Control Manager, you will lead the inventory control program across a cluster of data centers and 1PL locations within your region. You will be accountable for regional inventory accuracy, discrepancy aging, audit readiness, and the performance and development of the Inventory Control Specialists (ICS) and site IC leads under your span.

You will turn standards and playbooks into day‑to‑day execution at sites, ensuring that serialized assets, spares, and project materials are controlled with hyperscaler‑grade rigor.

Core duties:

• Own regional inventory accuracy, discrepancy aging, and audit outcomes for Inventory Control.
• Lead, coach, and develop Inventory Control Specialists (ICS) and site IC leads across multiple data centers and 1PL locations.
• Standardize and enforce inventory control SOPs, cycle count programs, and reconciliation routines across your region.
• Partner with Data Center Operations, Global Logistics, Finance, and Security to ensure SOX‑ready controls, clean handoffs, and clear accountabilities.
• Use data and KPIs to identify gaps, drive corrective actions (RCA/CAPA), and deliver measurable improvements in control, speed, and quality.

About the Role

We are looking for a hands‑on regional manager who can move comfortably between the floor and leadership rooms. You will spend time with ICS teams at sites, in the systems (NetSuite, asset tools, WMS), and in reviews with DC Ops and Finance.

This is a people‑leadership role with regional scope and strong cross‑functional influence. You will shape how CoreWeave protects billions of dollars of assets, from initial receipt through their lifecycle in our data centers.

Team Leadership and Development

• Directly manage Inventory Control Specialists and/or Area IC Managers across your region.
• Own hiring, onboarding, training, and performance reviews for IC roles in your span.
• Build a strong IC culture around accuracy, documentation, safety, and cross‑functional partnership.
• Identify high‑potential ICs and develop them into leads/supervisors to improve span of control at large or complex sites.

Operational Execution and Standards

• Ensure consistent implementation of IC SOPs, policies, and MFCP/5S standards across all sites in your region.
• Monitor daily IC activities (receiving controls, tagging, binning, moves, cycle counts, RMAs, documentation) via system reports and site reviews.
• Partner with DC Ops leads to align work order consumption, spares flows, and floor‑ready material control with IC routines.

Inventory Control, Counts, and Reconciliation

• Own the regional cycle count and physical inventory schedule, making sure all required counts are executed on time and to standard.
• Review variance reports, drive investigation quality, and ensure discrepancies are closed within SLA (e.g., 7–14 days depending on severity).
• Ensure that NetSuite, asset systems, and any WMS reflect accurate, reconciled inventory positions across your sites.
• Coordinate with Finance and Audit on annual physicals, SOX testing, and remediation.

Governance, KPIs, and Continuous Improvement

• Define and manage regional IC KPIs, including:
• Inventory accuracy (by count and value)
• Discrepancy aging (median, P90)
• Investigation closure rate within SLA
• Audit findings (count, severity, and on‑time closure)
• Run regular regional IC reviews with DC Ops, Finance, and GLO leadership; publish KPI packs and action plans.
• Identify systemic issues (e.g., labeling, process gaps, tooling pain points) and lead regional improvement initiatives in partnership with the Global IC Program Manager and GLO.

Cross‑Functional Collaboration

• Serve as the primary IC point of contact for your region with:
• Data Center Operations leadership
• Global Logistics (warehousing, transportation, 3PL / 1PL)
• Finance/Accounting and Audit
• Security and EHS, where IC touches physical controls
• Ensure clear RACI and escalation paths for IC issues (e.g., missing assets, documentation gaps, SOX concerns).

Qualifications

Must‑Have

• 7+ years in inventory control, asset management, or logistics/warehouse operations, with multi‑site or regional scope.
• Proven people leadership experience, managing IC, warehouse, or logistics teams (direct reports) across one or more sites.
• Deep understanding of serialized inventory control: cycle counts, physicals, reconciliations, discrepancy investigation, and documentation.
• Experience working in ERP and asset tools (e.g., NetSuite, Snipe‑IT or similar), with comfort pulling and interpreting operational reports.
• Demonstrated ability to read, interpret, and enforce SOPs and control frameworks (SOX or similar).
• Strong communication skills; able to align IC teams, DC Ops, Finance, and leadership around targets and corrective actions.
• Willingness and ability to travel frequently within your region.

Preferred

• Experience in data center, cloud, AI infrastructure, or other high‑value hardware environments.
• Familiarity with SOX §404 or other regulated inventory environments.
• Exposure to Lean, 5S, or continuous improvement methods in an operations context.
• Bachelor’s degree in Supply Chain, Logistics, Business, Industrial Engineering, or related field (or equivalent experience).

Tools and Systems

• ERP (e.g., NetSuite or similar) and asset management tools
• Cycle count and inventory reporting solutions
• Standard BI / reporting tools and office productivity suites

Wondering If You’re a Good Fit?

You might thrive in this role if:

• You care deeply about accuracy and controls, and you like seeing clean data match reality on the floor.
• You enjoy coaching site teams, visiting locations, and turning global standards into simple, repeatable routines.
• You are comfortable using data to tell a story, arguing for headcount or process change with facts, and then tracking outcomes over time.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast. We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning.

Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems.

As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Compensation

The base salary range for this role is $85,000 to $105,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation.

In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

**This is a hybrid position with 2 days in the Chicago office**

As an Enterprise Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most valued customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.

You will manage a book of business of approximately 15–18 enterprise customers, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges

HOW WE’LL BE WINNING TOGETHER DAY TO DAY 

• Customer Value & Outcomes
  • Own the end-to-end success of assigned enterprise accounts following implementation
  • Establish, document, and track customer goals, success metrics, and ROI realization plans
  • Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment
• Relationship Management
  • Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)
  • Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally
  • Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery
• Adoption & Retention
  • Drive deep product adoption across customer teams and use cases
  • Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks
  • Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders
  • Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance
• Growth & Expansion
  • Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales
  • Partner with Account Executives to support upsell and cross-sell initiatives
• Advocacy
  • Identify, develop, and nurture customer advocates within your book of business
  • Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships
  • Partner with internal teams to secure customer referrals, testimonials, and event speakers
• Cross-Functional Leadership
  • Serve as the voice of the customer internally, influencing Product, Support, and Services
  • Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS
• Experience managing a book of business in the $2–$3M ARR range
• ChurnZero experience is a plus
• Knowledge of the CPG industry is strongly preferred
• High degree of comfort with technology, particularly databases and syndicated data
• Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
• Ability to work independently and make decisions across a wide range of complexity
• Proven ability to troubleshoot and resolve customer challenges
• Demonstrated success working with both large, complex enterprises and mid-sized organizations

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

•  2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively.
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $75,000 and $86,000/year, with an expected On Target Earnings (OTE) between $80,000 and $97,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Title: Sr. Brand Manager

Location: Chicago, IL

Job Type: FT | Exempt

About the Role:  

We’re searching for an entrepreneurial Senior Brand Manager ready to own and elevate two budding flower brands in our cannabis portfolio. This is a high-impact role for a strategic marketer who thrives on building brands and driving growth in a fast-paced, highly regulated industry. In this role, you’ll be given room to operate with autonomy, acting as a true brand owner, to shepherd these brands into their next chapter of growth and turn them into true icons within the category.

What You’ll Do: 

In this pivotal role, you will:

• Lead Brand Strategy & Positioning: Develop and implement comprehensive go‑to‑market plans for each flower brand, defining unique identities and distinct positioning within a competitive landscape. 
• Drive Integrated Programs: Oversee multi‑channel marketing initiatives—including digital, in‑store, events, influencers, and PR—to ignite consumer awareness and preference across all touchpoints. 

• Digital Brand Presence: Oversee website content, social media strategy, and eCommerce optimization to strengthen digital engagement.
• Physical Brand Presence: Drive in-store activations, merchandising, retail advocacy, and branded swag to create tangible consumer touchpoints.
• Promotional Strain Drop Strategy: Develop and execute promotional plans for new strain launches, ensuring excitement and visibility across channels.

• Own Budget & Performance Metrics: Manage brand-specific budgets, measure ROI, monitor KPIs, and optimize investments based on performance data. 
• Build Cross‑Functional Partnerships: Collaborate closely with creative agencies, sales, operations, and field teams to ensure consistent, regulatory‑compliant brand execution across markets.     

What You’ll Bring:

• 5–7 years of experience in brand management, marketing strategy, or related roles—preferably within CPG or highly regulated industries (e.g., cannabis, alcohol, pharmaceuticals).
• Bachelor’s degree in Marketing, Business, or a related discipline; MBA a plus.
• Proven track record of brand ownership, including developing go-to-market strategies, managing budgets, and leading integrated campaigns.
• Expertise in digital marketing and eCommerce, including social media strategy, content optimization, and performance analytics.
• Experience driving physical brand presence, such as in-store activations, merchandising programs, and promotional events.
• Strong analytical skills—comfortable with market research, trend analysis, and leveraging data to inform decisions.
• Cross-functional leadership skills, with experience collaborating across sales, operations, creative agencies, and field teams.
• Excellent communication and project management abilities, capable of guiding teams with simple, clear communications and meeting deadlines in a fast-paced environment.
• Entrepreneurial mindset: eager to shape and grow emerging brands with creativity and resilience.

Title, level, and compensation commensurate with experience

The IT Collaboration and Productivity Engineering team builds and runs the collaboration and productivity platforms that power how Pinployees communicate, share information, and get work done. We own core SaaS platforms such as Google Workspace, O365, Gemini, Jira, Confluence, Slack, and other collaboration, productivity, and AI tools, and partner closely with Security, People, Legal, and Engineering to design secure, reliable, and intuitive experiences.

As a Staff Collaboration Systems Engineer primarily focused on Google Workspace, you will be the technical lead for our Workspace environment and a key owner for other collaboration platforms (including O365, Highspot, Gemini, and AI-powered collaboration tools) — shaping their long‑term architecture, driving major cross‑functional initiatives, and mentoring others in building robust, automation‑driven solutions.

What you’ll do:

• Own the Google Workspace platform end‑to‑end – act as the primary technical authority for Gmail, Calendar, Drive/Shared Drives, Docs/Sheets/Slides, Groups, Chat/Spaces, Meet, and related services, including tenant configuration, routing, directory/OU design, and policy governance.
• Design and evolve the collaboration architecture – define standards, guardrails, and best practices for domains, org structure, resource hierarchy, external sharing, retention, and data protection to support a global, hybrid workforce.
• Lead incident response and complex troubleshooting for high‑impact Workspace issues, driving root‑cause analysis, long‑term fixes, and learning‑oriented postmortems in partnership with IT Operations, Security, and vendors.
• Build automation and integrations using scripting (e.g., Apps Script, Python, or similar) and Google Workspace APIs/SDKs to streamline user and group lifecycle, license management, configuration as code, and health/usage monitoring.
• Integrate Google Workspace with identity, security, and IT workflows (e.g., SSO/IdP, MDM, DLP, e‑discovery/archival, logging, ITSM) in close collaboration with Security and other infrastructure teams.
• Use AI as a force multiplier for your work — for example, using AI assistants to draft scripts, configuration templates, documentation, or runbooks — while validating outputs through tests, dry‑runs, and peer review, and maintaining full ownership of the final results.
• Lead cross‑functional projects such as Workspace migrations, domain consolidations, tool rationalization, and new collaboration patterns (e.g., shared drives strategy, calendar/resource strategy, Chat/Spaces usage) from design through rollout.
• Mentor and uplevel other engineers by reviewing designs and implementations, sharing best practices, and providing clear guidance aligned to Role Expectations Guides (REGs), leveling criteria, and Pinterest competencies.
• Represent the team with stakeholders across the company, translating business needs into durable technical solutions, communicating trade‑offs, and ensuring decisions reflect “Act as one” and “Create belonging” for our global workforce.
  
  

What we’re looking for:

• 8+ years of experience in IT systems or collaboration/platform engineering, including significant hands-on ownership of Google Workspace in a medium-to-large environment.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
• Deep Google Workspace experience running large or complex environments (ideally multi-domain or multi-org), across Gmail, Calendar, Drive/Shared Drives, Groups, Chat/Spaces, and Meet.
• Strong systems design and troubleshooting skills, including debugging issues that span clients, network, identity, and backend services.
• Solid scripting and automation skills (e.g., Google Apps Script, GAM, Python), and experience using Google Workspace APIs/SDKs to automate lifecycle, configuration, and reporting.
• Experience implementing and operating security, privacy, and compliance controls such as DLP, retention/legal hold, e-discovery, external sharing policies, SPF/DKIM/DMARC, and access reviews.
• Experience integrating Google Workspace with identity (SSO/SCIM), MDM/endpoint tools, logging/observability, and ticketing/ITSM systems.
• Proven use of AI tools to speed up engineering or operations work (e.g., generating code, runbooks, or summaries), with a clear approach to validating outputs, reducing bias, and protecting reliability and security.
• Track record of operating at a staff-level scope: leading large, complex initiatives, shaping cross-team roadmaps, and owning impactful outcomes.
• Ability to lead and mentor other engineers, give clear technical direction, and partner effectively with managers, product owners, and stakeholders.
• Comfort working across diverse teams and locations, consistently modeling Pinterest’s values: putting Pinners and Pinployees first, aiming for high quality, acting as one team, and approaching challenges with a “win or learn” mindset.

In-Office Requirement Statement

• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country, with a preference for candidates based on the West Coast.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

#LI-REMOTE

#LI-JD3

About the Operational Finance Team

The Operational Finance team keeps the business running day-to-day across Accounting & AP, Billing, Collections, Payroll, and Deal Desk. This role sits within the Accounting & AP function, which is responsible for accurately recording all vendor-related transactions and keeping our vendors paid on time.

**This role is open to candidates based in any of Mixpanel’s U.S. hubs, including Austin, Chicago, Denver, Los Angeles/Orange County, New York, San Diego, San Francisco/Bay Area, and Seattle. We’re flexible on location, with a preference for candidates in Eastern or Central time zones to best support team collaboration.

About the Role

As an AP & Employee Expense Specialist, you'll be the primary owner of Mixpanel's accounts payable and employee expense programs, operating across Zip (AP) and Navan (T&E). You bring accuracy, timeliness, and analytical instinct to what might look like transactional work — surfacing patterns, forming recommendations, and driving resolution without being asked.

Responsibilities

•   Triage and manage the AP inbox in Zip daily; assess all flagged invoices within one week with documented rationale
•   Own the weekly payment run, wallet funding analysis, and payment readiness reviews; flag persistent vendor patterns with a proposed fix
•   Monitor and clear the Navan flagged transaction queue daily; maintain standardized response templates and upload weekly activity to NetSuite
•   Prepare monthly T&E flag trend analysis with MoM data, root cause hypothesis, and a concrete recommendation
•   Manage the physical card program using the three-strikes compliance framework; draft corrective action communications for manager review
•   Prepare AP aging reports, Navan reconciliation, T&E accruals, and international reclassifications at month-end close
•   Attend weekly Procurement/AP and monthly Cash/AP meetings with prepared agendas; follow through on action items proactively
•   Own the ap@mixpanel.com, expensereports@mixpanel.com, #ap-help, and #travel-and-expense-at-mixpanel channels; respond within 48 hours

We're Looking for Someone Who Has

•   3+ years of experience in AP, expense management, or a related finance operations role
•   Working knowledge of domestic and international payment methods, currency structures, and common processing errors
•   Experience with procure-to-pay and T&E platforms (Zip & Navan; NetSuite a strong plus)
•   Strong analytical skills and proactive communication style — you bring issues with context and a recommendation
•   Ability to manage a consistent weekly cadence independently and follow through without reminders

Bonus Points For

•   Familiarity with GL coding, accruals, or month-end close processes
•   Experience in a high-growth or SOX-adjacent environment

#LI-Hybrid

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

Rithum is an AI‑first organization, meaning AI is foundational to how we work, collaborate, and grow. Across all roles, employees are expected to leverage AI to move faster, work smarter, and create repeatable patterns that benefit others. AI proficiency is a core capability, reinforced through clear standards, tooling, and ongoing support. In this role, you contribute to advancing Rithum’s AI‑first ways of working. 

As a Senior Product Manager, you own the strategy, roadmap, and outcomes for a key product area within Rithum's commerce platform. You operate largely independently, tackle open-ended and ambiguous problems, and bring cross-functional teams together around a shared vision. You are expected to have deep expertise in your domain and leverage AI-powered capabilities to rapidly shape the next generation of commerce for the world's largest retailers and brands. 

Responsibilities

• Be the owner of your product and drive the long-term vision for the world’s leading eCommerce platform, leveraging AI-first approaches to accelerate discovery, decision-making, and delivery.
• Synthesize qualitative inputs—including client interviews, support tickets, and survey feedback—using AI tools to identify themes, opportunity areas, and prioritization inputs that inform product strategy.
• Collaborate with engineering, product, and cross-functional teams to drive efficient business processes, improve team operations, and align client needs with internal objectives. 
• Own and drive roadmap prioritization for your product area, making independent decisions on scope, sequencing, and trade-offs while incorporating AI-assisted insights and data exploration.
• Leverage AI tools to prototype and validate product concepts and workflows (e.g., user flows, wireframe descriptions, low-fidelity mocks) to de-risk ideas prior to engineering investment.
• Lead end-to-end product development & execution from concept to launch (e.g., PRDs, prioritization, client discussions, testing & QA, change management, client adoption/engagement, etc.), holding yourself and your cross-functional team accountable for high-quality, timely delivery.
• Use AI to accelerate product documentation workflows (PRDs, one-pagers, release notes) while exercising strong editorial judgment and maintaining product quality and clarity.
• Track development progress, report on status to stakeholders, and assist in managing product release cycles. Support product testing and validation to ensure high-quality releases and a seamless user experience.
• Be the voice and champion of our clients; triage incoming requests with urgency and follow-through and build relationships grounded in trust.  
• Lead and influence stakeholders across functional teams of designers and engineers to ensure successful delivery at a fast velocity; ensuring high product validation and QA standards are met.  
• Collaborate with stakeholders at all levels of the organization to gain buy-in and alignment on product strategies, goals and initiatives, balancing urgency and resource availability.
• Leverage AI-assisted data exploration and analysis (e.g., natural language querying, chart interpretation, anomaly identification) to support faster, evidence-based product decisions. 

Qualifications 

Minimum Qualifications  

• 3+ years of proven product management experience within the SAAS industry with a complex enterprise level product
• Experience as a Product Manager working on AI‑powered products, AI workflows, or data & insights platforms
• Strong experience with the full product development lifecycle, including setting goals for your products, measuring the results, and quantifying the impact of features on the business
• Experience driving strategy and execution for complex, integrated software ecosystems, particularly with unifying multiple platforms
• Proven experience in supporting team-based projects, with a focus on ensuring alignment with project goals and contributing to technical teams.  
• Experience using AI tools to synthesize qualitative research (e.g., client interviews, support tickets, survey feedback) into structured themes, opportunity areas, and/or prioritization inputs.
• Experience prototyping product concepts or workflows using AI tools (e.g., generating wireframe descriptions, user flows, or low-fidelity mockups via AI) to validate ideas before engineering investment.
• Proven use of AI to accelerate documentation workflows (PRDs, release notes, one pagers, etc.) while maintaining high quality and appropriate editorial judgment.
• Comfort using AI-assisted tools for data exploration and analysis (e.g., natural language querying of datasets, AI-generated chart interpretation, or anomaly identification) to support faster, evidence-based decisions.
• Strong ability to work with vendors and internal teams, ensuring effective communication with stakeholders for successful project delivery.
• Comfortable presenting product strategy and impact to stakeholders across all levels of the organization
• Analytically minded with proficiency in data-driven decision making and experience with product analytics tools
• Experience collaborating with large clients – our clients are some of the biggest in commerce
• Positive & growth-oriented mindset with a strong bias to action
• Strong and concise written & verbal communication skills with the ability impactfully tailor your communication to any audience
• Ability to explain technical concepts to non-technical audiences  
• Ability to work in fast-paced environments and manage multiple projects simultaneously 

Preferred Qualifications 

• Bachelors or Advanced degree 
• 5+ years of product management experience
• PM experience at a top tech company or fast-growing startup preferably in eCommerce
• Intrapreneurial/founder mindset  
• Experience working on a global product management team  

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $120,000-$195,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

 What you'll do:

We are looking for a Staff Engineer to serve as the technical domain owner for the Transaction Ledger & Treasury system within our FCM platform, accountable for the financial correctness, reconciliation integrity, and system-of-record architecture of our brokerage systems. This role will lead the evolution of our architecture, modernizing and consolidating ledger, fund movement, and reconciliation logic into a coherent, cloud-native foundation. You will also drive the thoughtful use of AI-assisted development and operational tooling to increase engineering leverage, improve review quality, and accelerate modernization without compromising financial correctness or regulatory integrity. These are mission-critical systems where every state transition must be financially correct, auditable, and resilient under failure—because design flaws directly impact customer funds, regulatory standing, and firm capital.

As a Staff Engineer, your work will have a profound impact on our core FCM infrastructure, directly influencing our business’s bottom line. You will set the technical standard for the FCM engineering organization: defining architecture patterns, establishing engineering best practices, mentoring and elevating the engineers around you, and making high-stakes design decisions that determine whether our platform scales to meet the demands of a rapidly growing, globally distributed customer base. You will partner closely with engineering leadership, product management, compliance, and brokerage operations to ensure that every system you design is auditable, resilient, and built to serve both customers and regulators.

In this role you will:

• Define and own the foundational architecture of NinjaTrader’s cloud-native FCM platform on GCP/Kubernetes, including concurrency models, data consistency guarantees, service boundaries, and integration contracts across clearing, risk, and reporting systems
• Architect systems that process high-throughput trade flows with deterministic behavior under concurrency, partial failure, and asynchronous clearing acknowledgments across a 24/7 trading window
• Serve as the technical north star for the FCM engineering team by conducting deep, meaningful code reviews, pairing on complex problems, and leading architecture and design sessions that elevate the engineering bar
• Establish and enforce best practices across the FCM platform, including API design standards, testing strategies (unit, integration, contract, chaos), observability and SLI/SLO frameworks, CI/CD standards, and infrastructure-as-code patterns
• Define what excellence looks like for regulated financial systems and hold the team accountable to those standards
• Champion the responsible use of AI-assisted coding, testing, and code review workflows to increase velocity and reduce defects while preserving strict financial and audit constraints
• Design compliance-critical systems where regulatory requirements are treated as first-class architectural constraints, embedding audit trails, segregation controls, and compliance checkpoints directly into platform design
• Partner with engineering leadership, including the CTO and Director of Engineering, to shape broader technical strategy and govern system-of-record architecture, ledger data models, fund movement APIs, reconciliation workflows, and cross-service balance interactions
• Represent the FCM platform in cross-functional architecture forums and drive alignment across teams
• Take ownership of the most complex and high-impact technical challenges, transforming ambiguous problems into well-defined, executable plans

What you'll need:

• 8–12+ years of progressive software engineering experience, with demonstrated impact at the Staff level or equivalent scope of influence
• Deep expertise designing, building, and operating large-scale distributed systems in cloud environments (GCP strongly preferred; AWS or Azure acceptable)
• Hands-on experience with Kubernetes, event-driven architectures, and infrastructure-as-code tools such as Terraform
• Strong proficiency in modern backend languages such as Python, C++, Go, or similar, with the ability to make thoughtful technology decisions grounded in trade-offs
• Experience leveraging AI-assisted development tools, including code generation, static analysis, and automated test synthesis, to increase productivity and system quality in production environments
• Experience in financial services, capital markets, or brokerage technology, including trade lifecycle systems, clearing and settlement, and building systems where correctness and auditability are non-negotiable
• Proven track record as a technical authority and mentor who has raised the engineering bar of their teams
• Experience designing distributed systems where financial correctness, reconciliation, segregation of funds, and audit integrity are non-negotiable architectural constraints
• Excellent communication skills with the ability to clearly articulate complex technical concepts to engineers and non-technical stakeholders
• Demonstrated ownership of initiatives end-to-end, from problem framing and design through implementation, deployment, and operational maturity

Bonus Points for:

• Direct experience at a futures commission merchant (FCM), clearing firm, or broker-dealer operating under CFTC/NFA or SEC/FINRA regulatory frameworks
• Experience with CME clearing operations or self-clearing implementations
• Familiarity with treasury and money movement systems, including ACH, wire transfers, fund hold logic, and account segregation
• Track record of leading successful platform modernization or cloud migration programs in regulated financial environments
• Passion for futures, derivatives, and trading technologies and for democratizing access to these markets for retail traders

Compensation:

The salary range for this role will be $160,000.00 - $210,000.00 USD. In addition, this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

About Rocket Travel by Agoda: 

Rocket Travel by Agoda is the strategic partnerships arm of Agoda, part of Booking Holdings (NASDAQ: BKNG). Rocket Travel by Agoda partners with global brands to bring their customers rewarding and engaging travel experiences that deliver value, maximize rewards, and build customer loyalty for partners’ brands.

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team. 

Position Summary:

Rocket Travel by Agoda is seeking a highly motivated and results-driven Senior Manager, Enterprise Partnerships to join our dynamic team. This role offers a unique opportunity to manage and grow one of our largest financial institution partnerships, driving mutual success through strategic relationship management and cross-functional collaboration. The ideal candidate will have a strong background in account management and negotiation, with a passion for delivering value in complex enterprise partnerships. 

As a member of the Enterprise Partnerships team, you will work closely with internal and external stakeholders to ensure the success of our partnership initiatives. This role requires strategic thinking, excellent communication skills, and the ability to collaborate effectively with internal and external stakeholders.  

Empowering the world's leading companies to reward every traveler’s journey, Rocket Travel by Agoda is a trailblazer of travel technology—delivering unmatched loyalty solutions with speed, innovation, and a culture that champions inclusivity, collaboration, and excellence at every step. Here is how we work:

• Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
• Embody curiosity, community, and accountability. We live and build products by these values every day. 
• Own decisions and take action that can be implemented in a matter of days (or hours).
• Get inspired and encouraged to vacation faster, with an annual vacation stipend.
• Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
• Chicago hybrid (required). We have an amazing office in Chicago West Loop. We have a hybrid team and a flexible work environment. Must be based in Chicago or willing to relocate. 
• Share your passion for travel with equally adventurous teammates. 
• Work within the largest online travel company in the world. Rocket Travel creates B2C and B2B2C travel products and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business. 

As Senior Manager, Enterprise Partnerships at Rocket Travel by Agoda, you will: 

Strategic Partnership Management:

• Serve as the primary relationship owner for one of our key financial institution partners, ensuring alignment with their business objectives and goals.
• Support the development and execution of partnership strategies to drive growth, innovation, and long-term value for both organizations.
• Act as a trusted advisor to the partner, providing insights and recommendations to strengthen the relationship. 

Business Development & Growth:

• Identify and support new opportunities to expand the partnership, including new product offerings, joint initiatives, and revenue-generating opportunities.
• Collaborate with internal teams (e.g., product, marketing, legal, and operations) to deliver solutions that meet partner needs and align with organizational goals.
• Monitor and analyze key performance metrics to assess the health of the partnership and identify areas for improvement.

Stakeholder Engagement:

• Build and maintain strong relationships with key stakeholders within the partner organization.
• Facilitate and lead regular business reviews, ensuring alignment on goals, performance, and strategic priorities.
• Act as the internal advocate for the partner, ensuring their needs and priorities are effectively communicated and addressed.

Cross-Functional Collaboration:

• Work closely with internal teams to ensure seamless execution of partnership initiatives and deliverables.
• Provide insights to inform product development, marketing strategies, and operational improvements.
• Serve as a subject matter expert on the financial institution partner, sharing insights and best practices across the organization.

Risk Management & Compliance:

• Proactively identify and mitigate risks associated with the partnership, ensuring compliance with regulatory requirements and contractual obligations.
• Address and resolve any issues or conflicts that may arise, maintaining a focus on long-term relationship health.

About you:

• 7+ years of proven work experience in building effective client relationships via account management at a technology company, online travel company, financial services institution, or at an institution managing large Fortune 500 accounts. 
• Strong strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive results.
• Solid relationship management and interpersonal skills, with the ability to influence and build trust with stakeholders.
• Strong communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively.
• Curious, data driven and energized by fast-paced data-driven working environments.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Willingness to travel up to 10-20% of the time for partner meetings  and other business needs.
• Bachelor's Degree  in appropriate field of study or equivalent work experience

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus. 

The annual salary range for the Chicago-metro area is $117,000 - $138,000. 

Location: This role requires working onsite at our Innovation Center in North Aurora, IL at least 50% of the time. 

Role Description: 

The Principal Merchant Success Manager plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends on-site fulfillment expertise with executive-level relationship management to generate long-term success for both ShipBob and our merchants. This role reports to the Director, Merchant Success. This role will:

• Act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals.
• Partner directly with ShipBob’s fulfillment center teams to ensure processes, SLAs, and escalations are managed with speed and accountability.
• Oversee cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs.
• Serve as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities.

Success for this role is measured by the ability to build robust operating rhythms, resolve escalations through on-site leadership, and deliver expansion outcomes across domestic and international growth.

What you’ll do:  

• Serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy.
• Split time between fulfillment centers and remote work to balance on-site execution with strategic planning.
• Conduct regular business reviews (on-site and virtual) to provide performance updates, align on goals, and strengthen partnerships.
• Partner with Operations leaders on-site to track KPIs, implement process improvements, and resolve escalations quickly.
• Oversee cross-functional initiatives that may include network expansion, process pilots, system enhancements, and cost-optimization projects.
• Inspire executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities.
• Serve as a liaison between merchants and fulfillment center leadership, translating merchant needs into operational action plans.
• Develop playbooks, SOPs, and reporting frameworks to standardize merchant program delivery across the portfolio.
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary

What you’ll bring to the table:

• 8+ years of experience in account management or program management in a supply chain/logistics role.
• Direct project management experience, certifications, and training is a bonus.
• On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams.
• Established history of managing enterprise-level clients and building executive-level relationships.
• Solid ability to run cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset.
• Business review and client-facing presentation experience at senior/executive levels.
• Demonstrated ability to resolve escalations and negotiate solutions under pressure.
• Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners.
• High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms.
• Ability to work onsite at least 50% of the time at ShipBob's Innovation Center.

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave 
• Wellness Days (1 day/quarter)
• 401K Match 
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
• See Our High-Performing Culture >>>Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $115,496 - $145,000 for this role. The full base pay range for this position in our compensation architecture is $115,496 - $192,493. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

Position Overview 

We are looking for a Director of Product who can bring its games to the forefront of the industry: building unforgettable social experiences, connecting hundreds of millions of people throughout the world, and delighting their users through games.

Equipped with user data, you will have the freedom to provide experience, direction, and measurable performance to the game design process, building high-quality social games for millions. 

What You'll Do:

Part of the Central Product Management (CPM), you will help multiple global teams manage the end-to-end lifecycle(s) of complex products spanning multiple feature areas. This will involve writing and consulting on specs, overcoming design challenges and taking the lead for promoting interoperability and scale. In addition, the Director of Product will drive the overall research strategy, driving the usage of core innovative game technology, and ensure that product decisions are based on in-depth data analysis. Through strong customer empathy, the Director of Product will be responsible to develop deep insights into customer needs and how the roadmap addresses those needs.

You will drive strategy for the team in collaboration with leadership, provide management for CPM team members, and mentorship for PMs throughout the company. You will provide oversight and guidance for more junior PMs on their projects and be a key stakeholder or owner for initiatives with other teams.

You will coordinate Product Managers across multiple products; they will work with their team to set clear/measurable objectives and ensure the team is effectively crafting project plans based on priorities, and ultimately driving positive business outcomes. Lastly, the Director of Product will deliver their vision & strategy, monitor product progression and partner with central publishing teams and/or game teams for delivering initiatives.

What you bring: 

• 5+ years experience in product management in consumer products
• Experience in consumer mobile or game development experience is preferred but not required
• Ability to build wire-frames, product specifications and white papers
• Experience with managing dynamic applications and multivariate testing
• Able to lead, motivate, and develop a team, including those who do not directly report to you
• Exceptional data analysis and problem solving skills. SQL querying abilities is a strong plus
• Strong project management skills and the ability to present work to the executive team
• A passion for games, creating fun and compelling user experiences
• Outstanding written/oral, organizational, analytical skills, and attention to detail
• Ability to provide clear direction, set measurable goals, and give insight on industry and competitor trends
• Consumer mobile or game development experience 
• Experience in working with and coordinating large-scale projects with central teams 

What We Offer You:

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

The pay range for this position in California  at the start of employment is expected to be between $172,400 and $200,000 per year.

However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program.

Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Senior Manager, HR Systems to own and optimize our HR data and systems architecture. This highly visible role is for a strategic, hands-on HR tech leader who thrives in a fast-paced environment, but isn't afraid to get in the weeds. You will manage current HR systems, drive automation and efficiency, and prepare the company for a future Workday migration, enabling the People team to scale effectively.

What you'll do

• Serve as the strategic owner of HR data and systems, driving modernization and preparing for future HRIS migration
• Identify opportunities to leverage AI for automation and to streamline HR processes
• Manage and mentor a team of two direct reports while remaining hands-on with execution
• Partner with IT to build a scalable, sustainable, and future-proof HR systems architecture
• Maintain and optimize current HR platforms (AS400, Dayforce, Dimensions/UKG), ensuring data integrity and operational reliability
• Identify and implement opportunities to automate and streamline HR processes, reducing manual work across the People team
• Lead HR systems projects end-to-end, from gathering requirements to testing and rollout
• Collaborate with cross-functional partners to ensure systems meet business needs and compliance requirements
• Serve as the internal subject matter expert for HR data flows, reporting, and system integrations
• Monitor emerging HR tech trends and recommend tools and solutions to keep Metropolis ahead of the curve

What we're looking for

• Ability to work in-office 4 days a week
• 5+ years experience in HR systems management, with a track record of modernizing HR tech stacks
• Deep technical expertise in HR data architecture, process automation, and system integrations
• Proven leadership experience with the ability to manage, mentor, and inspire a team
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
• Comfortable working in a fast-paced, high-growth environment with shifting priorities
• Excellent communication and collaboration skills, capable of working cross-functionally with IT, HR, and business stakeholders

While not required, these are a plus:

• Experience with Dayforce, UKG/Dimensions, or similar HRIS platforms 

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $140,000.00 USD to $160,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-KD1 #LI-Onsite

About the role

Chime Engineering is growing rapidly as we scale to meet the financial needs of our members. We're looking for driven engineers with strong leadership skills to help evolve our risk architecture, enabling deeper insights and stronger protections for our members.

As a Senior Engineer, you'll provide technical leadership to the team, helping drive the modernization of one of our Chime Platforms within Trust & Safety. Your work will ensure a secure, seamless, and frictionless experience for our members. You’ll lead key projects end-to-end by setting technical direction, shaping system architecture, mentoring engineers, implementing APIs, collaborating with data engineers and analysts, and ensuring the reliability and performance of the platform—while also contributing to other team initiatives as needed.

The base salary offered for this role and level of experience will begin at $173,000 and up to $204,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to

• Drive technical design and architectural decisions, while mentoring engineers and fostering cross-functional collaboration
• Lead and contribute to multiple projects simultaneously, balancing ownership of key initiatives with support across broader team efforts
• Build and maintain robust, low-latency APIs and backend services that power our Trust and Safety platforms
• Become the domain expert in our platform architecture, providing technical decisions and solutions to refine our maturing platforms
• Partner with data engineers, analysts, and product managers to ship impactful features that enhance member protection and experience
• Improve platform reliability and performance through thoughtful system architecture, observability practices, and automation
• Evolve our experimentation, policy lifecycle, and ML integration capabilities to support smarter and faster decision-making at scale
• Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary.

To thrive in this role, you have

• 5+ years of experience developing software in a production environment at scale
• Prior experience serving as a technical lead for a team and on complex projects—driving architectural decisions, coordinating execution, and aligning cross-functional teams
• Proven experience with Ruby on Rails or comparable frameworks
• Experience with transactional databases and caching systems
• Deep understanding of architectural patterns for large-scale web applications
• Commitment to mentoring engineers and fostering team development
• An appreciation of maintainable and well-tested code
• Curiosity and passion for diving deeply into system architectures and technical challenges
• Experience in fast-paced or early-stage environments is a strong plus

#LI-Hybrid #LI-SB1

About Rocket Travel by Agoda: 

Rocket Travel by Agoda is the strategic partnerships arm of Agoda, part of Booking Holdings (NASDAQ: BKNG). Rocket Travel by Agoda partners with global brands to bring their customers rewarding and engaging travel experiences that deliver value, maximize rewards, and build customer loyalty for partners’ brands.

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team. 

Position Summary:

Rocket Travel by Agoda is seeking a highly motivated and results-driven Senior Manager, Enterprise Partnerships to join our dynamic team. This role offers a unique opportunity to manage and grow one of our largest financial institution partnerships, driving mutual success through strategic relationship management and cross-functional collaboration. The ideal candidate will have a strong background in account management and negotiation, with a passion for delivering value in complex enterprise partnerships. 

As a member of the Enterprise Partnerships team, you will work closely with internal and external stakeholders to ensure the success of our partnership initiatives. This role requires strategic thinking, excellent communication skills, and the ability to collaborate effectively with internal and external stakeholders.  

Empowering the world's leading companies to reward every traveler’s journey, Rocket Travel by Agoda is a trailblazer of travel technology—delivering unmatched loyalty solutions with speed, innovation, and a culture that champions inclusivity, collaboration, and excellence at every step. Here is how we work:

• Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
• Embody curiosity, community, and accountability. We live and build products by these values every day. 
• Own decisions and take action that can be implemented in a matter of days (or hours).
• Get inspired and encouraged to vacation faster, with an annual vacation stipend.
• Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
• Chicago hybrid (required). We have an amazing office in Chicago West Loop. We have a hybrid team and a flexible work environment. Must be based in Chicago or willing to relocate. 
• Share your passion for travel with equally adventurous teammates. 
• Work within the largest online travel company in the world. Rocket Travel creates B2C and B2B2C travel products and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business. 

As Senior Manager, Enterprise Partnerships at Rocket Travel by Agoda, you will: 

Strategic Partnership Management:

• Serve as the primary relationship owner for one of our key financial institution partners, ensuring alignment with their business objectives and goals.
• Support the development and execution of partnership strategies to drive growth, innovation, and long-term value for both organizations.
• Act as a trusted advisor to the partner, providing insights and recommendations to strengthen the relationship. 

Business Development & Growth:

• Identify and support new opportunities to expand the partnership, including new product offerings, joint initiatives, and revenue-generating opportunities.
• Collaborate with internal teams (e.g., product, marketing, legal, and operations) to deliver solutions that meet partner needs and align with organizational goals.
• Monitor and analyze key performance metrics to assess the health of the partnership and identify areas for improvement.

Stakeholder Engagement:

• Build and maintain strong relationships with key stakeholders within the partner organization.
• Facilitate and lead regular business reviews, ensuring alignment on goals, performance, and strategic priorities.
• Act as the internal advocate for the partner, ensuring their needs and priorities are effectively communicated and addressed.

Cross-Functional Collaboration:

• Work closely with internal teams to ensure seamless execution of partnership initiatives and deliverables.
• Provide insights to inform product development, marketing strategies, and operational improvements.
• Serve as a subject matter expert on the financial institution partner, sharing insights and best practices across the organization.

Risk Management & Compliance:

• Proactively identify and mitigate risks associated with the partnership, ensuring compliance with regulatory requirements and contractual obligations.
• Address and resolve any issues or conflicts that may arise, maintaining a focus on long-term relationship health.

About you:

• 7+ years of proven work experience in building effective client relationships via account management at a technology company, online travel company, financial services institution, or at an institution managing large Fortune 500 accounts. 
• Strong strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive results.
• Solid relationship management and interpersonal skills, with the ability to influence and build trust with stakeholders.
• Strong communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively.
• Curious, data driven and energized by fast-paced data-driven working environments.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Willingness to travel up to 10-20% of the time for partner meetings  and other business needs.
• Bachelor's Degree  in appropriate field of study or equivalent work experience

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus. 

The annual salary range for the Chicago-metro area is $117,000 - $138,000. 

Diversity at Rocket Travel by Agoda

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team. 

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and must be able to work a hybrid work schedule with 2-3 days per week in our Chicago office.

Equal Opportunity Employer  

At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda’s privacy policy. Find our applicant policy here: https://www.rockettravel.com/privacy-policy

E-Verify Program Participant

We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.

For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

Position Overview:

The Vice President of Product for Emerging Markets is a transformative executive responsible for identifying, validating, and accelerating new product opportunities across high-growth, early-stage markets. This leader will build and scale a modern, experimentation-driven product organization focused on discovering unmet customer needs, rapidly testing hypotheses, and developing product concepts that can evolve into meaningful new revenue streams.

This role serves as Verra Mobility’s venture builder for opportunities that fall outside existing business units but have the potential to become significant new revenue streams—whether through new products, new customer segments, new channels, or adjacent mobility markets. The mandate is not to build long roadmaps, but to generate validated learning and commercial traction through rapid discovery‑delivery loops—failing fast, pivoting decisively, or doubling down with conviction.

As the executive owner of product strategy for emerging markets, this leader connects deep market understanding with bold product innovation—transforming ambiguous, cross‑functional problems into clear, testable concepts with the potential to scale. Success is measured by the quality of decisions, the pace of learning, and real‑world traction: customer value, willingness‑to‑pay signals, scalable go‑to‑market pathways, and operational/regulatory feasibility. What matters isn’t the number of experiments—it’s the speed and rigor with which ideas are validated, de‑risked, and converted into viable businesses.

Product Operating Model:
This role institutionalizes a modern Product Operating Model for incubation—empowered, cross‑functional product teams that own outcomes, iterate continuously, and operate with explicit decision rights and evidence‑driven governance.

Graduation Expectation:
Concepts that demonstrate repeatable traction are thoughtfully transitioned into a business unit (or become the seed of a new one) with clear accountability and a defined scaling plan - ensuring validated concepts transition to clear ownership.

Key Responsibilities

Product Leadership & Organizational Build

• Build and lead a high-performing emerging markets product organization, including Product Management, Product Discovery, Research, and Experimentation Operations.
• Foster a culture of speed, curiosity, and experimentation - where assumptions are challenged, and decisions are driven by evidence.

Emerging Market & Product Strategy

• Translate company strategy into a clear emerging markets vision, including opportunity areas, hypotheses to test, and a multi-year incubation portfolio.
• Develop and maintain a continuously re‑prioritized opportunity backlog—framed as customer problems to solve (and for whom)—with explicit hypotheses, constraints, and clear “kill criteria.”
• Build a dynamic opportunity roadmap informed by customer needs, market trends, competitive insights, and technology shifts.
• Define success criteria for early-stage concepts to progress from exploration → validation → incubation →
• Define a clear portfolio thesis - identifying where Verra Mobility has meaningful, differentiated advantage (data, distribution, regulatory expertise, fleet and municipal relationships, transaction scale) and outlining which types of opportunities are out of scope.
• Lead portfolio investment decisions with executive partners by setting small‑bet budgets, establishing evidence‑based stage gates, and making explicit tradeoffs across the incubation portfolio.

Discovery, Research & Validation

• Establish a rigorous discovery practice combining qualitative research, market analysis, rapid prototyping, and quantitative validation.
• Ensure that product decisions are backed by customer insight, data, and well-designed experiments - not intuition alone.
• Build a reusable “insight-to-opportunity” engine that continuously identifies and de-risks opportunities across new markets, segments, and geographies.
• Institutionalize continuous discovery: Ensure every venture team has direct customer engagement, leverages prototypes to test value and usability, and validates viability - including pricing and willingness‑to‑pay - early in the process, not post‑
• Standardize decision artifacts as enablers, not bureaucracy: Introduce concise Opportunity Briefs and Decision Briefs that clearly articulate hypotheses, supporting evidence, risks (including regulatory), and the next tests required.

Experimentation & Testing at Scale

• Operationalize a structured approach to experimentation with clear frameworks for hypothesis creation, test selection, success metrics, and learnings.
• Champion lean product methodologies: rapid prototyping, MVP/MVT strategies, pilot programs, and incremental validation.
• Ensure findings are actionable, measured, and reused across the product teams.
• Establish learning‑velocity metrics that matter: how quickly teams reach real customers, run their first tests, generate early revenue signals, and advance through the explore → validate → incubate → scale pipeline—while avoiding metrics that reward experiment volume over insight.
• Drive disciplined risk testing: ensuring teams validate the critical risks up front—value, usability, feasibility, and commercial viability.

New Product Incubation & Cross-Functional Delivery

• Partner with Engineering, Design, and Data to bring early-stage concepts to life through prototypes, beta releases, and pilot implementations.
• Balance speed with quality—help teams ship quickly while protecting the integrity of the customer experience.
• Set up evidence‑based investment governance: use clear stage gates, decision rights, funding steps, and data‑driven “continue / pivot / stop” reviews, supported by simple portfolio oversight.
• Create a repeatable path to scale: transition validated opportunities into business units with defined ownership, staffing, roadmap integration, tech and support readiness, and commercial enablement.

Go-to-Market Alignment & Commercial Readiness

• Partner with Marketing, Sales, and Customer Success to test messaging, identify segments, develop field-tested value propositions, and validate pricing models.
• Ensure GTM teams have clear, evidence-backed narratives, early product training, and pilot playbooks.
• Test distribution paths from day one: pressure‑test channel strategy, acquisition costs, sales cycles, procurement barriers, and partner readiness early, ensuring scalability before meaningful investment.
• Launch lighthouse pilots designed with crisp success criteria and a repeatable playbook rather than bespoke, one‑off solutions.

Talent, Culture & Evangelism

• Build an organization where teams feel psychologically safe to explore, experiment, and fail forward.
• Increase product and experimentation literacy across the broader business through training, workshops, and storytelling.
• Act as a visible thought leader for innovation, emerging markets, and new product development.
• Create organizational visibility into learning: publish a clear portfolio learning record that documents assumptions, tests, insights, and decisions—enabling the organization to build on shared knowledge instead of reinventing or repeating past missteps.

Ideal Candidate Competencies

• Customer Focus: Deeply committed to understanding emerging customer segments, uncovering latent needs, and driving validated learning.
• Strategic Vision: Able to define a compelling emerging markets strategy grounded in market signals, competitive landscapes, and technology shifts.
• Entrepreneurial Mindset: Operates with the urgency and creativity of a startup founder—resourceful, scrappy, decisive, and hypothesis-driven.
• Product Incubation Expertise: Demonstrated success incubating 0→1 products, building MVPs, designing experiments, and validating new markets.
• Evidence-Based Decision Making: Uses data, research, prototypes, and pilots to make timely, high-quality decisions.
• Organizational Builder: Strong track record of building diverse, empowered, cross-functional product teams.
• Innovation Leadership: Creates systems that accelerate learning, reduce risk, and generate repeatable patterns for product innovation.
• Executive Communication: Skilled in influencing across the C-suite, articulating opportunities, trade-offs, and strategic implications with clarity and empathy.
• Product Operating Model Leadership: Proven track record of creating empowered, outcome‑driven product teams with clear decision authority and strong cross‑functional collaboration across Product, Design, and Engineering.
• Portfolio & Bet Discipline: Skilled in running a disciplined venture portfolio—driving small, smart bets; fast learning cycles; evidence‑based stop/pivot/scale decisions; and scaling only when traction is real.
• Systems Thinking & Integration: Adept at architecting how early‑stage ventures move from incubation to scale, aligning platform, operational, regulatory, and GTM requirements into a cohesive path.

Qualifications

• 10+ years in Product Management, Innovation, Strategy, or related functions, with 5+ years building and leading product teams.
• Bachelor’s degree in Business, Computer Science or a related field of study.
• Proven experience developing 0→1 products, validating new markets, and driving early-stage product development cycles.
• Background in B2B SaaS, platforms, IoT, mobility, telematics, or adjacent innovation-focused domains in highly regulated markets preferred.
• Strong command of experimentation frameworks, research methodologies, and metrics for early-stage product validation.
• Demonstrated ability to bring concepts from exploration to market traction and measurable commercial outcomes.
• Highly collaborative partner to Engineering, Design, Marketing, Sales, and Executive leadership teams.
• Product Operating Model fluency: Hands‑on experience working in (or leading change toward) a modern product model built on continuous discovery, continuous delivery, empowered teams, and accountability to real outcomes.
• Strength in complex, regulated environments: Comfortable navigating operationally intensive or regulated spaces where technical, operational, and compliance feasibility must be proven early in the lifecycle.
• Disciplined venture portfolio mindset: A track record of advancing what works and stopping what doesn’t.

Role Purpose:

The Sr. Manager of Sales Tooling & AI is a strategic and technical leader responsible for architecting, optimizing, and scaling Groupon’s sales technology ecosystem, with primary ownership of Salesforce and Salesloft. This role sits at the intersection of Sales, Sales Operations, Engineering, and Analytics, ensuring our sellers are equipped with intuitive, automated, and AI-enabled tools that drive productivity and performance.

This leader will modernize and simplify a historically layered sales tech stack by establishing a clear point of view on systems architecture, automation strategy, and AI-forward solutioning. The mandate is not simply to administer tools, but to transform them into a competitive advantage by reducing friction, improving data integrity, and enabling intelligent workflows that drive measurable commercial outcomes.

The Sr. Manager will lead a high-performing team of Salesforce Administrators and Business Program Managers responsible for CRM governance, sales engagement optimization, automation, integrations, and continuous innovation across the sales technology landscape.

Key Responsibilities:

Sales Technology Strategy & Architecture

• Define and own the strategic roadmap for Salesforce, Salesloft, and the broader sales tech ecosystem.
• Establish scalable architecture standards, governance models, and integration frameworks.
• Partner with Sales Leadership and Sales Ops to translate business priorities into system capabilities and workflow design.
• Rationalize legacy tools and technical debt to simplify the seller experience.

Salesforce Ownership & Optimization

• Serve as the executive owner of Salesforce strategy, configuration, data model integrity, and user experience in conjunction with the Engineering department.
• Lead enhancements across pipeline management, forecasting, account hierarchy, territory alignment, and reporting.
• Drive automation of manual workflows and process improvements.
• Ensure data governance standards and scalable object architecture that supports evolving business models.

Salesloft & Sales Engagement Excellence

• Own the strategy, implementation, and optimization of Salesloft.
• Design structured cadence frameworks aligned to funnel strategy and segmentation.
• Improve seller adoption through workflow integration with Salesforce and enablement best practices.
• Leverage Salesloft analytics to continuously refine outreach effectiveness and pipeline generation.

Automation & AI Forward Solutioning

• Identify and implement automation opportunities that eliminate low-value administrative work for sellers.
• Partner with Data & Analytics to embed AI-driven insights into daily sales workflows (e.g., next-best-action, prioritization, lead scoring).
• Evaluate and pilot emerging AI tools that improve seller productivity, forecasting accuracy, and engagement quality.
• Ensure AI initiatives are practical, measurable, and integrated into core operating processes.

Reporting, Insights & Performance Enablement

• Collaborate with Analytics to define the core sales data model and system-driven metrics.
• Enable real-time visibility into pipeline health, activity effectiveness, and productivity drivers.
• Ensure tools reinforce desired sales behaviors and align with incentive design and performance frameworks.

Change Management & Adoption

• Lead change management for new tools, automations, and system enhancements.
• Drive high adoption through structured communication, training, and feedback loops.
• Establish clear SLAs, intake processes, and prioritization frameworks for system requests.

Team Leadership & Cross-Functional Partnership

• Build and develop a high-performing Sales Tooling team, including Salesforce administrators, system analysts, and automation specialists.
• Act as a trusted partner to Sales Leadership, Marketing, Engineering, Finance, and Data teams.
• Balance speed and innovation with governance, compliance, and long-term scalability.

Qualifications:

• 8–12+ years of experience in Sales Operations, Revenue Operations, Sales Technology, Engineering, or related roles in mid-to-large enterprise environments.
• 5+ years of deep, hands-on Salesforce experience, including architecture, automation (Flows), integrations, and data governance. Salesforce Admin and/or Advanced Admin certification strongly preferred.
• Strong expertise in Salesloft (or comparable sales engagement platform) with demonstrated success driving adoption and measurable productivity gains.
• Proven experience designing and implementing automation strategies that improve sales efficiency.
• Exposure to AI-enabled sales tools, predictive modeling, or workflow intelligence solutions.
• Experience leading and developing technical or systems-focused teams.
• Strong stakeholder management skills in matrixed, cross-functional environments.
• Highly analytical, systems-oriented thinker with the ability to connect tooling decisions to commercial outcomes.

We Are Looking For:

• Systems Architect: Thinks in terms of scalable design, clean data models, and long-term sustainability.
• Product Mindset Operator: Treats Salesforce and Salesloft as evolving products, not static tools.
• Automation Champion: Obsessed with eliminating manual effort and increasing seller focus on revenue-generating activity.
• AI Pragmatist: Excited about AI innovation but disciplined in applying it where it drives measurable impact.
• Adoption Driver: Understands that a tool only matters if sellers use it effectively and consistently.

How We Measure Your Success:

First 2-3 Months

• Clear, documented sales tooling roadmap aligned to commercial priorities.
• Improved Salesforce data hygiene and workflow efficiency.
• Increased Salesloft adoption and measurable improvements in activity-to-pipeline conversion.
• Reduction in manual seller administrative time through automation initiatives.

3–6 Months

• Embedded AI-driven workflows that improve prioritization, forecasting accuracy, and outreach effectiveness.
• Streamlined tech stack with reduced redundancy and improved integration stability.
• Measurable gains in seller productivity and pipeline velocity attributable to tooling enhancements.

Longer Term

• A sales technology ecosystem that is intuitive, scalable, and AI-enabled.
• Sellers spending more time selling and less time navigating systems.
• Sales Tooling recognized as a strategic lever for revenue growth and operational excellence.

Why You'll Love Working Here:

• High-impact role with visibility to senior leadership – Help shape the systems that power Groupon’s global sales organization.
• Opportunity to influence the future of a global public company – Play a key role in modernizing the technology and workflows that drive our commercial growth.
• Entrepreneurial environment where your contributions matter – Move quickly, simplify complexity, and see your work translate into real business impact.
• A culture that values curiosity, ownership, and results – We empower people who take initiative, challenge the status quo, and deliver outcomes.

The Details:

• Location: Downtown Chicago (hybrid, 3 days a week in-office)
  • Alternate location: Open to candidates living in València, Spain
• Salary Range for Chicago: $120,000 – $150,000, plus eligibility to participate in a performance-based bonus program.
  • Estimated Total OTE: $150,000 – $187,500+
• Benefits: Medical, dental, vision, EAP, 401(k) match, ESPP, life and disability insurance, FSAs, flexible PTO, and more.

Role Purpose:

The Sr. Manager of Sales Tooling & AI is a strategic and technical leader responsible for architecting, optimizing, and scaling Groupon’s sales technology ecosystem, with primary ownership of Salesforce and Salesloft. This role sits at the intersection of Sales, Sales Operations, Engineering, and Analytics, ensuring our sellers are equipped with intuitive, automated, and AI-enabled tools that drive productivity and performance.

This leader will modernize and simplify a historically layered sales tech stack by establishing a clear point of view on systems architecture, automation strategy, and AI-forward solutioning. The mandate is not simply to administer tools, but to transform them into a competitive advantage by reducing friction, improving data integrity, and enabling intelligent workflows that drive measurable commercial outcomes.

The Sr. Manager will lead a high-performing team of Salesforce Administrators and Business Program Managers responsible for CRM governance, sales engagement optimization, automation, integrations, and continuous innovation across the sales technology landscape.

Key Responsibilities:

Sales Technology Strategy & Architecture

• Define and own the strategic roadmap for Salesforce, Salesloft, and the broader sales tech ecosystem.
• Establish scalable architecture standards, governance models, and integration frameworks.
• Partner with Sales Leadership and Sales Ops to translate business priorities into system capabilities and workflow design.
• Rationalize legacy tools and technical debt to simplify the seller experience.

Salesforce Ownership & Optimization

• Serve as the executive owner of Salesforce strategy, configuration, data model integrity, and user experience in conjunction with the Engineering department.
• Lead enhancements across pipeline management, forecasting, account hierarchy, territory alignment, and reporting.
• Drive automation of manual workflows and process improvements.
• Ensure data governance standards and scalable object architecture that supports evolving business models.

Salesloft & Sales Engagement Excellence

• Own the strategy, implementation, and optimization of Salesloft.
• Design structured cadence frameworks aligned to funnel strategy and segmentation.
• Improve seller adoption through workflow integration with Salesforce and enablement best practices.
• Leverage Salesloft analytics to continuously refine outreach effectiveness and pipeline generation.

Automation & AI Forward Solutioning

• Identify and implement automation opportunities that eliminate low-value administrative work for sellers.
• Partner with Data & Analytics to embed AI-driven insights into daily sales workflows (e.g., next-best-action, prioritization, lead scoring).
• Evaluate and pilot emerging AI tools that improve seller productivity, forecasting accuracy, and engagement quality.
• Ensure AI initiatives are practical, measurable, and integrated into core operating processes.

Reporting, Insights & Performance Enablement

• Collaborate with Analytics to define the core sales data model and system-driven metrics.
• Enable real-time visibility into pipeline health, activity effectiveness, and productivity drivers.
• Ensure tools reinforce desired sales behaviors and align with incentive design and performance frameworks.

Change Management & Adoption

• Lead change management for new tools, automations, and system enhancements.
• Drive high adoption through structured communication, training, and feedback loops.
• Establish clear SLAs, intake processes, and prioritization frameworks for system requests.

Team Leadership & Cross-Functional Partnership

• Build and develop a high-performing Sales Tooling team, including Salesforce administrators, system analysts, and automation specialists.
• Act as a trusted partner to Sales Leadership, Marketing, Engineering, Finance, and Data teams.
• Balance speed and innovation with governance, compliance, and long-term scalability.

Qualifications:

• 8–12+ years of experience in Sales Operations, Revenue Operations, Sales Technology, Engineering, or related roles in mid-to-large enterprise environments.
• 5+ years of deep, hands-on Salesforce experience, including architecture, automation (Flows), integrations, and data governance. Salesforce Admin and/or Advanced Admin certification strongly preferred.
• Strong expertise in Salesloft (or comparable sales engagement platform) with demonstrated success driving adoption and measurable productivity gains.
• Proven experience designing and implementing automation strategies that improve sales efficiency.
• Exposure to AI-enabled sales tools, predictive modeling, or workflow intelligence solutions.
• Experience leading and developing technical or systems-focused teams.
• Strong stakeholder management skills in matrixed, cross-functional environments.
• Highly analytical, systems-oriented thinker with the ability to connect tooling decisions to commercial outcomes.

We Are Looking For:

• Systems Architect: Thinks in terms of scalable design, clean data models, and long-term sustainability.
• Product Mindset Operator: Treats Salesforce and Salesloft as evolving products, not static tools.
• Automation Champion: Obsessed with eliminating manual effort and increasing seller focus on revenue-generating activity.
• AI Pragmatist: Excited about AI innovation but disciplined in applying it where it drives measurable impact.
• Adoption Driver: Understands that a tool only matters if sellers use it effectively and consistently.

How We Measure Your Success:

First 2-3 Months

• Clear, documented sales tooling roadmap aligned to commercial priorities.
• Improved Salesforce data hygiene and workflow efficiency.
• Increased Salesloft adoption and measurable improvements in activity-to-pipeline conversion.
• Reduction in manual seller administrative time through automation initiatives.

3–6 Months

• Embedded AI-driven workflows that improve prioritization, forecasting accuracy, and outreach effectiveness.
• Streamlined tech stack with reduced redundancy and improved integration stability.
• Measurable gains in seller productivity and pipeline velocity attributable to tooling enhancements.

Longer Term

• A sales technology ecosystem that is intuitive, scalable, and AI-enabled.
• Sellers spending more time selling and less time navigating systems.
• Sales Tooling recognized as a strategic lever for revenue growth and operational excellence.

Why You'll Love Working Here:

• High-impact role with visibility to senior leadership – Help shape the systems that power Groupon’s global sales organization.
• Opportunity to influence the future of a global public company – Play a key role in modernizing the technology and workflows that drive our commercial growth.
• Entrepreneurial environment where your contributions matter – Move quickly, simplify complexity, and see your work translate into real business impact.
• A culture that values curiosity, ownership, and results – We empower people who take initiative, challenge the status quo, and deliver outcomes.

The Details:

• Location: Downtown Chicago (hybrid, 3 days a week in-office)
  • Alternate location: Open to candidates living in València, Spain
• Salary Range for Chicago: $120,000 – $150,000, plus eligibility to participate in a performance-based bonus program.
  • Estimated Total OTE: $150,000 – $187,500+
• Benefits: Medical, dental, vision, EAP, 401(k) match, ESPP, life and disability insurance, FSAs, flexible PTO, and more.

THE OPPORTUNITY

People at Vectara are passionate about helping users take advantage of breakthroughs in applied AI to discover and learn more about their business and the world around them. Our team is a group of unquestionable all-stars in their respective fields of computer science and business.

Our work is validated by some of the most demanding technology, financial services, and semiconductor companies in the world. 

• Broadcom has standardized on Vectara as the central platform for Agentic RAG and Conversational AI. Combining Agentic RAG and Search together powers their customer facing support serving 3M users. 
• Texas Instruments uses Vectara for air-gapped on-prem search that accelerates design-in decisions. 
• Compass Real Estate replaced a five-person engineering effort with a single AI expert building on Vectara. 
• Aon enables non-technical analysts to query complex claims data in natural language. 

The business outcomes are concrete. Customers consistently describe Vectara as the moment their AI strategy went from experimentation to production.

Joining Vectara means joining a growing, well-funded company at the exact inflection point when enterprise AI is moving from pilots to scale. You will work alongside a team that has built some of the most influential search, retrieval, and machine-learning systems in the industry. The problem space is large, the market is early, and the impact of every hire is visible. 

We are looking for the few people who have the grit to join a Series A startup that is growing rapidly in a quickly evolving market. You are someone who doesn't back down from a challenge and will do what it takes to make it successful. You want to be part of a team that puts in the hours with pipeline generation, finding deals by networking and creativity, and 100% hustling. You are effectively the owner of your business in the region and a founding Enterprise Account Executive. If this fits you, continue reading. 

Own the full sales cycle from first outreach to signed contract. You find, develop, and close your own opportunities. Inbound marketing is in place but consider that extra. 

•   Sell into complex enterprise accounts where the buyer is technical (VP of Engineering, CIO, CDO, Head of AI/ML) and the problem is real — data sprawl, compliance risk, AI accuracy, knowledge retrieval at scale.
•   Navigate multi-stakeholder deals across IT, security, legal, and the business line. Build champions, map the org, and drive consensus.
•   Develop deep expertise in Vectara’s platform so you can answer hard technical questions, and earn the trust of engineering-led buyers.
•   Partner closely with our engineering team — we have a very large engineering org relative to sales, and they’re your secret weapon. Bring them into deals early and often.
•   Build your territory from scratch. Create your own target lists, develop your own outbound sequences, and generate pipeline through hustle, creativity, and relentless follow-up.
•   Give direct feedback to the product team. At this stage, what you hear from the market shapes what we build next.

 QUALIFICATIONS

•   3–8 years of enterprise or mid-market B2B SaaS sales experience, ideally selling technical products to technical buyers.
•   Proven track record of exceeding quota in environments with limited brand recognition or sales infrastructure.
•   Experience selling into at least one of: AI/ML, data infrastructure, cloud platforms, cybersecurity, or enterprise software.
•   Comfortable engaging with C-suite, VP, and Director-level stakeholders across both technical and business functions.
•   Strong written and verbal communication — you can write a compelling cold email and deliver a boardroom presentation with equal confidence.
•   Based in or willing to travel to key markets. We’re building a distributed team, but face-to-face matters.
•   You don't need a perfect LinkedIn profile. Your story matters most.

Your customer relationships and their trust matters more than the length of your experience.

Perks and Benefits:

100% paid Medical, Dental, Vision for employees.  Option of Health Savings Account (HSA) or Flexible Savings Account (FSA). Generous paid time off (PTO) plus paid sick time and holidays. Professional development and training opportunities. Company virtual happy hours and fun team building activities and more. 

Salary is just one component of Vectara’s employee compensation. Our full-time employees are also equity owners in the company, which although not an immediate cash component, can have positive impacts on long-term total compensation for each participating employee. We would be remiss if we didn’t highlight and celebrate our focus on engaging many of our employees in being economic co-owners of the business.

Vectara welcomes all. We value the collective wisdom of people from different backgrounds, experiences, abilities and perspectives.  We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Vectara has a positive and supportive culture—we look for people who are inventive and work to be a little better every single day. We seek to be smart, humble, hardworking and, above all, curious. After all, we are on a mission to find meaning.

Why project44?   

At project44, we believe in better.   

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.   

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.   

Headquartered in Chicago, IL, with a 2nd HQ in Bengaluru, India, we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.   

About the role:

As the Sr. Manager, People Systems & Operations you will serve as the end-to-end owner and turnaround leader for project44’s global People Systems ecosystem, with primary accountability for UKG (UltiPro).

This role is responsible for stabilizing, repairing, and re-architecting People systems and processes to ensure data integrity, payroll reliability, audit readiness, and scalable reporting across the company. This is not a steady-state systems role; it is a systems transformation mandate.

You will own global people system design and execution, with authority to drive process remediation, data clean-up, governance, and architectural improvements in close partnership with Payroll, Finance, HR, and GIS (Global Information Systems).

What You’ll Do:

Primary Accountabilities

• People Systems Ownership
• Serve as the single-threaded owner for UKG globally, with clear accountability for system health, data accuracy, and end-to-end process integrity.
• Lead a full systems turnaround, including:
  • Identifying and repairing broken or fragmented people processes
  • Driving large-scale data remediation, clean-up, and standardization
  • Establishing clear ownership, controls, and governance across the employee lifecycle
  • Own the end-to-end people systems architecture, ensuring UKG functions as a reliable system of record and integrates cleanly with Payroll, Finance, and downstream platforms.
  • Make and drive decisions on process design, configuration, and prioritization, balancing short-term stabilization with long-term scalability.
  • Partner with GIS to redesign, implement, and harden integrations, automation, and system dependencies.
  • Establish and maintain audit-ready controls, documentation, and operating standards for people data globally.

Payroll & Finance Partnership

• Own the People systems side of payroll readiness and execution globally, ensuring payroll is system-driven, accurate, and repeatable.
• Partner closely with Global Payroll and Finance to repair upstream data issues impacting payroll, close cycles, and reporting.
• Lead payroll-related remediation efforts including:
  • Data validation and correction
  • Parallel runs and variance analysis
  • Root-cause analysis and permanent fixes
  • Ensure People system design supports strong financial controls, compliance, and confidence at scale.

Program & Stakeholder Management

• Act as the program owner for People systems transformation initiatives, from problem definition through execution and stabilization.
• Drive structured execution across complex, cross-functional work involving HR, Payroll, Finance, IT/GIS, and vendors.
• Establish clear delivery plans, risks, milestones, and decision frameworks for systems work.
• Proactively surface tradeoffs, constraints, and recommendations to People Leadership.

People Reporting & Data Insights

• Own the quality, reliability, and usability of People data across the organization.
• Lead remediation of historical data issues to enable accurate reporting on:
  • Attrition and retention
  • Headcount and workforce movement
  • Organizational and demographic trends
• Build and maintain scalable reporting foundations that reduce manual effort and improve leadership confidence in People metrics.
• Establish clear metric definitions, data governance, and documentation.

Process Excellence & Continuous Improvement

• Participate as the AI champion for the People team as part of the AI Ops steering committee regarding policy governance, optimization and process and system improvements cross-functionally
• Act as an internal advocate for AI-enabled workflows within the People team, leveraging Claude to improve productivity, automate operational tasks, enhance reporting insights, and support scalable system operations across HR processes.
• Identify opportunities to simplify, automate, and standardize People processes using systems and data.
• Reduce manual work and operational risk through better system design and cross-functional alignment.
• Contribute to broader People Team transformation initiatives focused on scalability, automation, and operational rigor.
• Identify broken, manual, or high-risk People processes and lead end-to-end redesign.
• Standardize global People processes where appropriate, while accounting for regional and regulatory needs.
• Reduce operational risk and manual work through better system design, automation, and controls.
• Lay the foundation for a durable, scalable People Systems operating model that supports growth.

What You’ll Need:

Qualifications & Experience:

• 8-10+ years of experience in People Systems, HR Operations, or HRIS Management roles.
• Hands-on experience owning enterprise HRIS (preferably UKG) in a global environment.
• Strong understanding of payroll processes, data dependencies, and controls, with experience partnering closely with Payroll and Finance.
• Proven ability to lead cross-functional programs involving HR, Finance, GIS, and external vendors.
• Advanced comfort working with data, reporting, and analytics (attrition, headcount, trends, reconciliations).
• Experience in a high-growth, SaaS, or global environment strongly preferred.

Capabilities & Attributes:

• Exceptionally detail-oriented with a strong bias for data accuracy and control.
• Strong programmatic and systems thinker who brings structure, clarity, and follow-through to complex initiatives.
• Confident communicator able to partner effectively across levels and functions.
• Solutions-oriented, proactive, and comfortable operating in a fast-moving environment.
• Naturally collaborative with a mindset of shared ownership and accountability.
• Comfortable owning messy, high-impact systems problems and driving them to resolution.
• Decisive, structured, and able to establish order in ambiguous environments with bias toward durable fixes over short-term workarounds.
• Trusted partner who can push when needed while maintaining strong cross-functional relationships.

In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for candidates who are enthusiastic and committed to joining our team on-site, in our beautiful headquarters four days a week. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.

Diversity & Inclusion 

We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique as the communities we are building for. It's up to us to create a company where anyone can bring their authentic self to work every day. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us. 

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you. 

We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! 

For any accommodations needed during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

About The Role:

• You will be responsible for the entire life cycle management of big events since the sales and legal team has signed the commercial contract till the events final closing.
• You will be the main point of contact between all the stakeholders, from the event organizer to all the internal teams involved.
• Although being overall owner of the whole process you will work as part of a team, you will be in charge of making things happen in time and form by managing other departments tasks.
• Communicate product needs (Fever usability) and process needs to HQ, work with product/engineering to deliver on them. in order to have a consolidated list of all the requirements and prioritize them with the product team. 
• Create and maintained exhaustive Q&A in order to have an answer to potential user incidences managed by our user support team. 
• Make sure that all the requirements needed to achieve the project goals have all the necessary documentation 
• Depending on the event, your presence on site might be required during the launch or other important dates

About You:

You are degree qualified, with a project management background. You thrive in a fast-paced environment and pride yourself on your flexible, detail-oriented, analytical and organized mindset.

In order to be successful in this role, you will be expected to be an entrepreneurial individual. The role requires a mix of project management and operational experience. You will have to be very comfortable coordinating other departments to ensure the delivery of requirements on time, also delivering results in an ambiguous environment, being exceptionally detail-oriented while looking around corners.

• 3+ years in a project management role or consulting background. This is not a position for an events background, but having event experience is a plus.
• Fluent English, other languages are a plus!
• Huge appetite for learning and the ability to pick up new skills quickly. You will also have strong analytical, relationship management, and organizational skills.
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions. 
• You'll have strong communication skills and a proven track record of building positive working relationships.
• Highly organized and efficient
• Curious and keen to push boundaries and try new concepts
• Able to communicate with events partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Able to handle large amounts of work and parallel work-streams
• Collaborative and willing to get hands dirty and work on all required events tasks
• Knowledge of promotional tools such as Facebook and Instagram is a plus
• Strong academic background is a plus

Benefits & Perks:

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Health, Dental & Vision Insurance.
• Gympass membership
• 401k enrollment
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Salary range: 85.000$ - 91.000$

• #LI-hybrid #LI-fulltime 
  #LI-JC1

Why project44?  

At project44, we believe in better.  

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.  

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.  

Headquartered in Chicago, IL, with a 2nd HQ in Bengaluru, India, we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.  

What You’ll Do:

We're looking for a Senior Manager, Product Partnerships to help build and execute the partnership strategy that accelerates project44's growth and expands the value we deliver to customers. This is a high-impact role at the intersection of product, business development, and strategy — working across ERPs, TMS platforms, data providers, systems integrators, and emerging AI ecosystem players to build a partner network that strengthens the Movement platform and creates durable competitive advantage.

You will identify, develop, and manage strategic product partnerships and integrations, and serve as a key internal advocate for the partner ecosystem — translating partner opportunities into product requirements, go-to-market motions, and measurable business outcomes.

This role is ideal for someone who is hands-on, commercially minded, and ready to take ownership of a growing function within a market-leading supply chain platform.

What You'll Do

Partnership Development & Execution

• Identify and pursue high-value partnership and integration opportunities across ERP systems (SAP, Oracle), TMS platforms, data & intelligence providers, logistics networks, and AI/ML ecosystem players
• Manage end-to-end partnership processes, from prospecting and initial outreach through contract negotiation and launch
• Maintain a healthy pipeline of partnership opportunities and provide regular reporting on status, progress, and business impact
• Help develop and refine the frameworks used to evaluate, tier, and invest in partners